JP5173905B2 - Information processing device - Google Patents

Description

  The present invention relates to an information processing apparatus that displays information selected on a second display among information displayed on a first display.

  Conventionally, in financial institutions, terminals that allow customers and employees to conduct transactions in a face-to-face manner are used. This type of terminal has a display and an input device on the customer side and on the clerk side, respectively. Both the customer and the clerk check the screen displayed on the display, and perform input operations related to transactions. It is the structure to perform (refer patent document 1).

  Further, when a plurality of operators work together, each operator may input information that is not desired to be known by other operators. That is, it is necessary to prevent other operators from confirming input information that is input by a certain operator and is not desired to be known by other operators. For example, Patent Document 2 proposes a configuration in which input information that is input by a certain operator and is not desired to be known by other operators is converted and output.

JP 2007-241330 A JP-A-9-106332

  However, in the configuration described in Patent Document 2, it is necessary to set the type of input information that is not desired to be known by other operators. That is, the present invention is applicable only when the type of input information that is not desired to be known by other operators is known in advance. On the other hand, in a financial institution where a customer and a bank employee deal with each other face-to-face, the type of information that should not be disclosed to the customer may change depending on the content of the transaction and the customer's identity. For this reason, the configuration described in Patent Document 2 cannot prevent information that should not be disclosed from being erroneously disclosed to the customer.

  An object of the present invention is to provide an information processing apparatus capable of improving information security by suppressing erroneous disclosure of information that should not be disclosed to outsiders such as customers.

  In order to achieve the above object, the information processing apparatus of the present invention is configured as follows.

  An information selection accepting unit accepts selection of information to be displayed on the second display device from information displayed on the first display device. This first display displays a screen that is confirmed by insiders (information managers) such as bankers, and the second display is displayed by outsiders (sides receiving information) such as customers. Display the confirmation screen.

  Before the confirmation screen display means displays the information accepted by the information selection acceptance means on the second display, the confirmation screen which is a screen when this information is displayed on the second display is displayed on the first display. Displayed on the display. That is, the information selected by the information selection receiving means is temporarily displayed on the first display as a confirmation screen before being displayed on the second display. Thereafter, the confirmation input accepting unit accepts a confirmation input as to whether or not the information received by the information selection accepting unit is displayed on the second display. Then, the display control means controls whether or not the information selected by the information selection receiving means is displayed on the second display in response to the confirmation input.

  Thus, before the information selection accepting means displays the selected information on the second display, whether or not the information should not be displayed on the second display is included in the information. It can be confirmed. Therefore, it is possible to suppress the information manager from not disclosing information that should not be disclosed to outsiders without noticing. As a result, information security can be improved.

  Moreover, what is necessary is just to set it as the structure which receives selection by the window unit which is displaying the information in the 1st indicator, for example. Also, in this case, considering that information that should not be displayed on the second display device is included in a part of the selected window, it is displayed on the second display device for the selected window. It is preferable that an area to be masked (an area that is not displayed) can be designated. Furthermore, it is preferable that the designated area is masked with the background color of the selected window so that the person who confirms the screen of the second display does not feel uncomfortable.

  According to this invention, erroneous disclosure of information that should not be disclosed to outsiders can be suppressed, and information security can be improved.

It is a block diagram which shows the structure of the principal part of information processing apparatus. It is a flowchart which shows operation | movement of information processing apparatus. It is a flowchart which shows operation | movement of information processing apparatus. It is a figure which shows the example of a display screen of a 1st indicator. It is a figure which shows the example of a display screen of a 1st indicator. It is a figure which shows the example of a display screen of a 1st indicator. It is a figure which shows the example of a display screen of a 1st indicator. It is a figure which shows the example of a display screen of a 2nd indicator.

  Hereinafter, an information processing apparatus according to an embodiment of the present invention will be described.

  FIG. 1 is a block diagram illustrating a configuration of a main part of the information processing apparatus. The information processing apparatus 1 is used as a terminal in which a customer and a clerk face each other at a window and perform transactions at a financial institution or the like. The information processing apparatus 1 includes a control unit 2, a first display control unit 3, a first input reception unit 4, a communication unit 5, a second display control unit 6, and a second input reception unit. 7. The control unit 2 controls the operation of each unit of the information processing apparatus 1 main body.

  A first display 11 is connected to the first display control unit 3. The first display control unit 3 controls screen display on the first display 11. The 1st indicator 11 displays the screen which a clerk confirms. A plurality of types of input devices (first input device 12) such as a mouse and a keyboard are connected to the first input receiving unit 4. The first input receiving unit 4 receives an input corresponding to an input operation in the first input device 12. A clerk operates the first input device 12. The communication unit 5 is connected to a host computer of a financial institution or a customer management server (not shown) via a network. The communication unit 5 performs data communication with a host computer of a financial institution or a customer management server.

  The second display controller 6 is connected to the second display 13. The second display control unit 6 controls screen display on the second display 13. The 2nd indicator 13 displays the screen which a customer confirms. The second input receiving unit 7 is connected to a plurality of types of input devices (second input device 14) such as a card reader, a finger vein authentication device, a touch panel, and a password input pad. The second input receiving unit 7 receives an input corresponding to an input operation in the second input device 14. The customer operates the second input device 14.

  In this information processing apparatus 1, a clerk operates the first input device 12 while checking the screen displayed on the first display 11. Further, the customer operates the second input device 14 while confirming the screen displayed on the second display 13. The information processing apparatus 1 acquires information managed by a host computer of a financial institution, a customer management server, or the like in response to an operation of the first input device 12 by a bank clerk, and stores this information in the first display 11. indicate. Further, the information displayed on the first display 11 is displayed on the second display 13 in accordance with the operation of the first input device 12 by the clerk.

  The information processing apparatus 1 acquires information managed from a host computer of a financial institution, a customer management server, or the like by operating the second input device 12 by a customer, or displays the information on a second display device. 13 cannot be displayed.

  Hereinafter, the operation of the information processing apparatus 1 will be described in detail.

  Here, the operation of the information processing apparatus 1 will be described using an example of an investment trust transaction performed at a financial institution window. 2 and 3 are flowcharts showing the operation of the information processing apparatus. The information processing apparatus 1 waits for reception of an input related to transaction start in the first input reception unit 4 (s1). When the customer who came to the window requests a transaction, the bank clerk operates the first input device 12 to perform an input operation for starting the transaction. Thereby, the input concerning the transaction start is received in the 1st input reception part 4. FIG. The clerk requests the customer who has come to the window to insert the card into the card reader provided as the second input device 14.

  The card reader reads the card information recorded on the card inserted by the customer, and inputs the read card information to the second input receiving unit 7 of the information processing apparatus 1. When the information processing apparatus 1 accepts input of card information (s2), the information processing apparatus 1 requests the customer to input a personal identification number (s3). At this time, the information processing apparatus 1 displays a password number input request screen for requesting input of a password on the second display 13 connected to the second display control unit 6. The customer operates the personal identification number input pad provided as the input device 14 and inputs the personal identification number.

  When the second input reception unit 7 receives the input of the password entered by the customer (s4), the information processing apparatus 1 determines whether the password entered this time is appropriate (s5). In s5, the communication unit 5 transmits an authentication request including the card information received this time and the password to the customer management server, and makes a determination based on the authentication result from the customer management server. The customer management server stores card information and a personal identification number in association with each customer. If the information processing apparatus 1 determines that the password entered this time is inappropriate, it requests the customer to re-enter the password (s6), and returns to s4. At this time, the information processing apparatus 1 displays a personal identification number re-input request screen for requesting the re-input of the personal identification number on the second display 13 connected to the second display control unit 6.

  When the information processing apparatus 1 determines that the personal identification number input this time is appropriate in s5, the first display 11 connected to the first display control unit 3 displays the customer information acquired from the customer management server. And on the second display 13 connected to the second display control unit 6 (s7). In s7, the customer information displayed on the first display 11 and the second display 13 includes information such as the customer's name, address, account number, etc., but the PIN is included. Not. In addition, the customer face image may be included in the customer information, and the face image may be displayed on at least the first display 11 confirmed by the employee. A customer and a clerk confirm customer information displayed on the 1st indicator 11 and the 2nd indicator 13, and perform confirmation input operation.

  When the information processing apparatus 1 accepts a confirmation input in both the first input accepting unit 4 and the second input accepting unit 7 (s8), a screen for requesting acceptance of important matters related to the transaction is displayed on the second display. It is displayed on the device 13 (s9). When the information input device 1 accepts an input for accepting an important matter from the customer (s10), the information processing apparatus 1 starts the processing after s11.

  The clerk operates the first input device 12 while confirming the brand or the like of the product desired to be traded from the customer, and receives management information (of the brand desired by the customer) obtained from the host computer or the customer management server. Select the product information). When the information processing apparatus 1 receives a selection input of management information (s11), the communication unit 5 communicates with a host computer, a customer management server, etc., and acquires the management information selected this time (s12). The information processing apparatus 1 displays the management information acquired in s12 on the first display 11 connected to the first display control unit 3 (s13). In s13, the management information acquired from the host computer, customer management server, or the like in s12 is not displayed on the second display 13 connected to the second display control unit 6 at this time.

  Note that the information processing apparatus 1 is configured to display a screen such as an advertisement on the second display 13 when the screen for disclosing management information to the customer is not displayed on the second display 13. Good.

  The information processing apparatus 1 displays the information in a window for each piece of management information that has been selected in s11 (see FIG. 4). FIG. 4 shows a screen displaying two windows: a window related to customer information and a window related to the exchange rate. In FIG. 4, management information that should not be disclosed to the customer is displayed on the right side of the exchange rate window (the area indicated by hatching in the figure).

  Further, if there is a window (management information) displayed on the first display 11 that should be disclosed to the customer, the bank clerk selects the window as a disclosure window. When the information input device 1 accepts the selection of the disclosure window by the first input acceptance unit 4 (s14), the information processing device 1 confirms whether or not the disclosure window selected this time may be displayed on the second display 13. Is displayed on the first display 11 connected to the first display control unit 3 (s15) (see FIG. 5). As shown in FIG. 5, this confirmation screen is also displayed in one window. In addition, on this confirmation screen, confirmation buttons (“OK”, “NG”) are displayed.

  Note that this confirmation screen is not displayed on the second display 13 connected to the second display control unit 6 at this time.

  The information processing apparatus 1 waits for selection input of the “OK” button or the “NG” button by the clerk at the first input receiving unit 4 (s16, s17). The bank clerk confirms the confirmation screen displayed on the first display 11 and confirms whether or not the information should not be disclosed to the customer. If the bank employee determines that information that should not be disclosed to the customer is included, the bank employee selects the “NG” button. When receiving the selection input of the “NG” button, the information processing apparatus 1 displays the screen shown in FIG. 6 on the first display 11 and hides some information (masking) for the disclosure window selected this time. And waits for a selection input to disclose to the customer or to stop disclosure to the customer (s18, s19). In the screen shown in FIG. 6, a “stop” button and a “mask” button are displayed.

  When the first input receiving unit 4 receives the selection input of the “stop” button, the information processing apparatus 1 returns to s11. On the other hand, when the first input accepting unit 4 accepts the selection input of the “mask” button, the designation of the masking range is accepted (s20). In s20, the clerk operates the first input device 12 and designates a masking range in the disclosure window selected this time. For example, the bank clerk designates an area on the right side of the exchange rate window (area indicated by hatching in the figure) where management information that should not be disclosed to the customer is displayed as a masking range. The designation of the masking range may be performed on the confirmation screen or may be performed on the currently selected disclosure window. The information processing apparatus 1 uses the first display 11 connected to the first display control unit 3 for the confirmation screen in which the masking range received in s20 is replaced with the background color of the disclosure window selected this time. (S21) (see FIG. 7), and the process returns to s16.

  Although the configuration is such that the range to be masked is selected here, a configuration in which the range not to be masked may be selected.

  When the information processing device 1 accepts the selection input of the “OK” button in s16, the information processing device 1 in the confirmation screen displayed on the first display 11 connected to the first display control unit 3 at this time point. The information is displayed on the second display 13 connected to the second display control unit 6 (s22), and the process returns to s11.

  As described above, the information processing apparatus 1 can be used even if the employee operates the first input device 12 and selects to disclose the management information acquired from the host computer, the customer management server, or the like to the customer. In addition, the management information is not displayed on the second display 13, but a confirmation screen is temporarily displayed on the first display 11 to confirm whether information that should not be disclosed to the customer is included. . Therefore, it is possible to suppress the occurrence of a situation in which the bank employee unknowingly discloses management information that should not be disclosed to the customer. Further, in this confirmation, when a part of management information that should not be disclosed to the customer is included, a part of the management information can be masked and disclosed to the customer. At this time, the masked area is matched with the background color, so that the customer does not feel uncomfortable.

  When the information processing apparatus 1 receives the transaction confirmation input (s23), the information processing apparatus 1 performs the identity verification process for the customer (s24). The identity verification process in s24 is performed by customer authentication using biometric information. If the identity verification is successful, the current transaction is processed (s25). If the identity verification fails, the current transaction is canceled (s26).

  The information processing apparatus 1 also returns a medium such as a card to the customer, issues a statement slip on which transaction details are printed, and the like when the transaction is completed.

  In the present invention, the second display 13 and the second input device 14 are connected to the information processing apparatus 1, but the customer side connected to the information processing apparatus 1 through a data communication line. A terminal may be provided, and the second display 13 and the second input device 14 may be connected to the customer terminal. In this case, the customer side terminal controls the screen display on the second display 13 according to the instruction from the information processing apparatus 1 and notifies the information processing apparatus 1 of the input operation on the second input device 14. What is necessary is just composition.

  Further, the present invention can be applied not only to the above-described apparatus for processing transactions at the window of a financial institution but also to various apparatuses such as an apparatus for performing airline ticket reservation and ticketing.

DESCRIPTION OF SYMBOLS 1-Information processing apparatus 2-Control part 3-First display control part 4-First input reception part 5-Communication part 6-Second display control part 7-Second input reception part 11-first Display 12-First input device 13-Second display 14-Second input device

Claims (4)

Information selection receiving means for receiving selection of information to be displayed on the second display device from information displayed on the first display device;
Before displaying the information selected by the information selection receiving means on the second display, a confirmation screen, which is a screen when this information is displayed on the second display, is displayed on the first display. Confirmation screen display means to be displayed on the vessel,
Confirmation for accepting confirmation input as to whether or not the information selected by the information selection accepting means is displayed on the second display after the confirmation screen displaying means displays the confirmation screen on the first display. Input receiving means;
Information processing comprising: display control means for controlling whether or not the information received by the information selection accepting means is displayed on the second display in response to the confirmation input accepted by the confirmation input accepting means apparatus.   The information processing apparatus according to claim 1, wherein the information selection receiving unit is a unit that receives selection of a window displaying information on the first display. The information selection accepting means is means for accepting designation of an area to be masked when displayed on the second display unit with respect to a selected window,
The information processing apparatus according to claim 2, wherein the display control unit is a unit that masks a region specified for the window selected by the information selection receiving unit and displays the mask on the second display.   4. The information processing according to claim 3, wherein the display control unit is a unit that masks a specified area with the background color of the window selected by the information selection reception unit and displays the mask on the second display. apparatus.

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