JP5163562B2 - Operation method guidance device, operation method guidance program, and operation method guidance method - Google Patents

Description

  The present invention relates to an operation method guidance device, an operation method guidance program, and an operation method guidance method for guiding an operation method.

  Conventionally, an operation method such as operation of application software that operates on an information processing apparatus such as a personal computer is displayed, for example, by displaying an icon indicating the application software or a list thereof from a menu, and clicking the displayed icon. In many cases, a plurality of types are prepared in advance, such as activation by clicking, activation by clicking an icon displayed on the desktop screen, and operation of a shortcut key by a preset keyboard.

  The user of the information processing apparatus can perform an operation by selecting an operation method from among the prepared operation methods according to his / her preference and the skill level of the operation. Further, there is a case where a function for guiding an operation method is provided for a user who is not accustomed to the operation of the information processing apparatus or a user who is not good at the operation. The following techniques are known for guidance on how to operate the information processing apparatus.

JP-A-6-83554 Japanese Patent Laid-Open No. 62-293329

  In this operation method guidance, if a display that guides the operation with contents adapted to a user unfamiliar with the operation or the like is performed, it is useless for a user who is familiar with the operation and only increases the burden on the information processing apparatus. On the other hand, there is a problem that users who are unfamiliar with the operation cannot reduce the learning of the operation if the display content is advanced according to the user who is familiar with the operation or the display itself is omitted. is there.

  For users who are unfamiliar with the operation, for example, the operation for displaying the guidance display such as searching for the name of the operation to be performed by displaying the help menu and selecting from the displayed candidates becomes a burden. It is thought that there may be.

In addition, in the operation method guidance, a user who is unfamiliar with the operation of the information processing apparatus may be confused if a plurality of operation methods are prepared.
The present invention has been made in view of such a point, and an object thereof is to provide an operation method guidance device, an operation method guidance program, and an operation method guidance method for guiding an operation method according to a degree of proficiency with respect to a user's operation. To do.

  The disclosed operation method guidance device includes a proficiency level information storage unit that stores proficiency levels indicating the level of proficiency with respect to operation of the operation means and guidance of the operation method of the operation, and the user's information Detection means for detecting the operation of the operation means, proficiency level determination means for determining the proficiency level of the user for the operation detected by the detection means, and the proficiency level stored in the proficiency level information storage means Guidance that refers to degree information and outputs a guidance output for guiding the operation method of the operation to the user according to the proficiency of the user with respect to the operation based on a determination result by the proficiency level determination unit Means.

  According to the disclosed operation method guidance device, the proficiency level information storage means stores proficiency level information indicating the proficiency level indicating the level of proficiency with respect to the operation of the operation means and the operation method guidance. The operation of the operation means by the user is detected by the detection means. The proficiency level determination means determines the proficiency level of the user for the operation detected by the detection means. The guidance means refers to the proficiency level information stored in the proficiency level information storage means, and guides the operation method of the operation to the user according to the user's proficiency level for the operation based on the determination result by the proficiency level determination means. Guidance output is output.

  According to the disclosed operation method guidance device, operation method guidance program, and operation method guidance method, it is possible to guide the operation method step by step to a beginner or the like according to the user's proficiency level.

It is a figure which shows the outline | summary of this Embodiment. It is a figure which shows the hardware constitutions of information processing apparatus. It is a block diagram which shows the structure of information processing apparatus. It is a figure which shows the structural example of a proficiency level table. It is a figure which shows the structural example of a proficiency level table. It is a figure which shows the structural example of a proficiency level table. It is a figure which shows the structural example of a proficiency level table. It is a figure which shows the structural example of an operation method table. It is a figure which shows the structural example of a proficiency monitoring table. It is a flowchart which shows the procedure of an operation determination process. It is a flowchart which shows the procedure of an operation determination process. It is a flowchart which shows the procedure of proficiency level monitoring processing. It is a flowchart which shows the procedure of proficiency level monitoring processing. It is a flowchart which shows the procedure of operation success determination processing. It is a flowchart which shows the procedure of an operation method guidance process. It is a figure which shows a recommended operation method presentation screen. It is a figure which shows a recommended operation method presentation screen. It is a figure which shows an additional operation method presentation screen. It is a figure which shows an additional operation method presentation screen.

Hereinafter, embodiments will be described with reference to the drawings.
FIG. 1 is a diagram showing an outline of the present embodiment. The operation method guidance device 1 shown in FIG. 1 guides the operation method according to the proficiency level of the user's operation. The operation method guide device 1 includes a detection unit 1a, a proficiency level determination unit 1b, a guide unit 1c, a proficiency level information storage unit 1d, and an operation unit 1e.

The detection means 1a detects the operation of the operation means 1e by the user. Thereby, the operation when the user operates the operation means 1e is detected, and the operation procedure is acquired.
The proficiency level determination unit 1b determines the user's proficiency level for the operation detected by the detection unit 1a.

  The guide means 1c refers to the proficiency level information stored in the proficiency level information storage means 1d, and based on the determination result by the proficiency level determination means 1b, the guidance means 1c operates the user according to the user's proficiency level for the operation. A guidance output for guiding the operation method is output. Based on the proficiency level determined by the proficiency level determination unit 1b, the guide unit 1c can display operation method guidance on, for example, a display device (not shown). Note that the guidance means is not limited to this, and guidance on the operation method may be output by any output method such as voice or a light-emitting lamp.

  The proficiency level information storage unit 1d stores proficiency level information indicating the proficiency level indicating the level of proficiency with respect to the operation of the operation unit 1e and the operation method guidance. The proficiency level information is information that defines the correspondence between the proficiency level for the user's operation and the operation method of the operation.

  The operation unit 1e is an input device that receives an operation by a user. The operation unit 1e is, for example, a keyboard, a push button, a touch panel, a mouse, or the like. The operation means 1e may be the one that the operation method guidance device 1 has, is provided outside the operation method guidance device 1, and is used by being connected to the operation method guidance device 1. Also good.

  According to such an operation method guidance apparatus 1, the operation of the operation means 1e by the user is detected by the detection means 1a. The proficiency level determination means 1b determines the proficiency level of the user for the operation detected by the detection means 1a. The guidance means 1c refers to the proficiency level information stored in the proficiency level information storage means 1d, and based on the determination result by the proficiency level determination means 1b, the operation of the user is performed according to the user's proficiency level for the operation. A guidance output for guiding the method is output. The proficiency level information storage unit 1d stores proficiency level information indicating the proficiency level indicating the level of proficiency with respect to the operation of the operation unit 1e and the operation method guidance.

As a result, for an operation having a plurality of operation methods, it is possible to guide the operation method step by step to a beginner or the like according to the user's proficiency level.
Hereinafter, the present embodiment will be described in detail with reference to the drawings.

  FIG. 2 is a diagram illustrating a hardware configuration of the information processing apparatus. The information processing apparatus 100 shown in FIG. 3 is controlled by a CPU (Central Processing Unit) 101 as a whole. A random access memory (RAM) 102, a hard disk drive (HDD) 103, a graphic processing device 104, an input interface 105, and a communication interface 106 are connected to the CPU 101 via a bus 107.

  The RAM 102 temporarily stores at least part of an OS (Operating System) program and application software programs (application programs) to be executed by the CPU 101. The RAM 102 stores various data necessary for processing by the CPU 101. The HDD 103 stores an OS and application programs.

  A monitor 11 is connected to the graphic processing device 104. The graphic processing device 104 displays an image on the screen of the monitor 11 in accordance with a command from the CPU 101. A keyboard 12 and a mouse 13 are connected to the input interface 105. The input interface 105 transmits a signal transmitted from the keyboard 12 or the mouse 13 to the CPU 101 via the bus 107.

  The communication interface 106 can be connected to a network (not shown). The communication interface 106 can send and receive data to and from other computers via a network.

With the hardware configuration as described above, the processing functions of the present embodiment can be realized.
In the information processing apparatus 100 of the present embodiment, the personal computer has been described. However, the information processing apparatus 100 is an example of the information processing apparatus, and is a mobile communication terminal such as a mobile phone or a PDA (Personal Digital Assistant). The present invention can be applied to various information processing devices such as a device and a terminal device of an information processing system.

  FIG. 3 is a block diagram illustrating a configuration of the information processing apparatus. An information processing apparatus 100 illustrated in FIG. 3 has an operation method guidance function for guiding an operation method. The information processing apparatus 100 includes a detection unit 111, a proficiency level determination unit 112, a guide unit 113, a proficiency level monitoring unit 114, an operation success determination unit 115, a process execution unit 121, a proficiency level information storage unit 151, and an operation method information storage unit 152. A proficiency monitoring information storage unit 153 and an operation procedure information storage unit 154.

  The keyboard 12 is an input device that accepts user operations. The keyboard 12 accepts an operation input to the information processing apparatus 100 such as activation of application software by the user. In the present embodiment, the keyboard 12 is provided outside the information processing apparatus 100 and is used by being connected to the information processing apparatus 100. However, the present invention is not limited to this, and the information processing apparatus 100 has the keyboard 12. It may be a thing. In the present embodiment, the input device is not limited to the keyboard 12, and for example, a mouse 13 (described above in FIG. 2), a push button (not shown), a touch panel (not shown), or the like may be used.

  The detecting unit 111 detects an operation of the keyboard 12 by the user, such as an application software activation operation. The detection unit 111 stores the detected user operation in the operation procedure storage unit as operation procedure information. Thereby, the operation when the user operates the keyboard 12 is detected, the operation procedure is acquired, and the content of the acquired operation is stored as the procedure.

  The proficiency level determination unit 112 is based on the proficiency level monitoring information stored in the proficiency level monitoring information storage unit 153, for example, the user's proficiency level for operations detected by the detection unit 111, such as application software activation operations. Judgment.

  The guide unit 113 refers to the proficiency level information stored in the proficiency level information storage unit 151 and, based on the determination result by the proficiency level determination unit 112, performs an operation on the user according to the user's proficiency level for the operation. A guidance output for guiding the operation method is output. Based on the proficiency level determined by the proficiency level determination unit 112, the guide unit 113 displays a screen for guiding the operation method (described later in FIGS. 16 to 19) on, for example, the monitor 11 (described above in FIG. 2). Can do. However, the present invention is not limited to this, and the guide unit 113 may output operation method guidance by an arbitrary output method such as voice or a light-emitting lamp. Moreover, you may notify a user via another information processing apparatus.

  In addition, the guide unit 113 refers to the proficiency level information stored in the proficiency level information storage unit 151 and, based on the determination result by the proficiency level determination unit 112, according to the user's proficiency level for operation of certain application software It is also possible to output a guidance output that guides the user how to operate different application software.

  Further, the guidance unit 113 refers to the proficiency level information stored in the proficiency level information storage unit 151 and, based on the determination result by the proficiency level determination unit 112, according to the user's proficiency level for the application software activation operation It is also possible to output a guidance output that guides the user how to start the application software.

  The proficiency monitoring unit 114 is proficient with respect to the user's operation indicated by the proficiency monitoring information stored in the proficiency monitoring information storage unit 153 based on the case where the determination result by the operation success determining unit 115 is a successful operation. Change the degree of proficiency to a high level.

  The operation success determination unit 115 stores the user operation detected by the detection unit 111 and the operation method information storage unit 152 based on the operation procedure indicated by the operation procedure information stored in the operation procedure information storage unit 154. It is determined whether or not the operation performed by the user was successful by comparing with the operation indicated by the operated operation method information.

  The process execution unit 121 refers to the proficiency level information stored in the proficiency level information storage unit 151, and executes processing based on the operation detected by the detection unit 111 based on the determination result by the proficiency level determination unit 112. To do. For example, when a browser activation operation using the keyboard 12 is performed by the user, the process execution unit 121 executes a process for activating the browser. The same applies to other processes.

  The proficiency level information storage unit 151 stores proficiency level information indicating the proficiency level indicating the level of proficiency with respect to the operation of the keyboard 12 and guidance for the operation method of the operation. The proficiency level information is information that defines the correspondence between the proficiency level for the user's operation and the operation method of the operation.

  The proficiency level information storage unit 151 stores proficiency level information indicating the proficiency level indicating the level of proficiency with respect to the operation of the keyboard 12, such as application software activation operation, and the operation method guidance for the operation. .

  The operation method information storage unit 152 stores operation method information indicating an operation procedure performed by the operation method. For example, when there are a plurality of operation methods for the activation operation of the application software, the operation method of the application software activation operation and the operation procedure of each operation method are stored in association with each other.

The proficiency level monitoring information storage unit 153 stores proficiency level monitoring information indicating the proficiency level for user operations and the number of successful operations.
The operation procedure information storage unit 154 stores operation procedure information indicating the procedure of the operation performed by the user.

  In the operation method guidance function included in the information processing apparatus 100 according to the present embodiment, the user's proficiency level in the proficiency level table is described with reference to FIGS. 4 to 7 for application software having a plurality of activation operation methods. The startup operation method that matches is set.

  For example, when the user performs an activation operation, the operation is determined based on the proficiency level table by an operation determination process described later in FIGS. 10 and 11. When the user performs an operation method different from the recommended operation method, a recommended operation method presentation screen, which will be described later with reference to FIGS. 16 and 17, is displayed to prompt the user to perform an operation method that matches the current proficiency level. If it is a recommended operation method, a starting process will be performed, and the proficiency monitoring process mentioned later in FIG. 12 and FIG.

  In the proficiency level monitoring process, the proficiency level monitoring unit 114 monitors the input of the input device (keyboard 12, mouse 13, etc.), and totals the number of successful operations (number of successful operations) without any input errors (redoing of operations, etc.). Then, the user's proficiency with respect to the operation is determined based on the totaled result.

  The operation success is determined by checking the previous input operation within a predetermined range for the user's operation, such as an operation a certain time before the operation completion time when the operation was successful, and retrying (invalid input or different application software) Is started, but it is determined whether it is not performed).

  Thereby, it is possible to determine the proficiency level with certainty by making the determination based on the operation content at the time of operation rather than merely determining the number of execution times of the application software. Note that the proficiency level monitoring process may be determined based on the number of shortcut icons and shortcut keys set, or simply the elapsed time.

  When the proficiency level for the user's operation is improved (for example, when the same operation method is successful ten times or more), the additional operation method presentation screen described later in FIGS. 18 and 19 is displayed and newly added to the user. Guide how to operate (convenient method, more advanced method).

  The timing for displaying the additional operation method presentation screen can be arbitrarily set immediately after the start operation of the application software or after the end. For example, it is possible to prevent misunderstanding that the user's operation is wrong by displaying for the beginner when the execution of the application software is finished. The user can arbitrarily determine whether or not to use the new operation method in the future on the additional operation method presentation screen. When the user does not want to use the additional operation method, the user can use the conventional operation method as it is.

  When a new operation method is presented to the user on the additional operation method presentation screen, both the new operation method and the conventional operation method are displayed, so that the additional operation method obtains the same result as the previous operation method. It is possible to give the user a motivation to use the additional operation method with peace of mind.

  In this embodiment, the operation for starting application software is mainly described as an example. However, the present invention is not limited to this, and operation methods for other application software can be guided according to the user's proficiency level. It is.

  Until the user's proficiency level reaches a predetermined level, advanced operations may be disabled and operation buttons and the like may not be displayed to the user. In this case, when the proficiency level reaches a predetermined level and the user selects to use the additional operation method, the disabled operation is enabled and the operation button is displayed to enable the operation. Change to

Next, an example of the data structure of data used in this embodiment will be described.
4 to 9 shown below show tables related to the activation operation of the application software that operates on the information processing apparatus 100 as an example. However, the present invention is not limited to this, and the information processing apparatus such as the operation of the application software is not limited thereto. For other operations performed by the user on 100, each table can be created in the same manner to be a target of the operation method guidance function.

  4 to 7 are diagrams showing an example of the configuration of the proficiency level table. The proficiency level tables 151a, 151b, 151c, and 151d shown in FIGS. 4 to 7 are created and managed by the information processing apparatus 100 based on an operation by a user of application software that operates on the information processing apparatus 100 (described above in FIG. 2). It is stored in the HDD 103 (described above in FIG. 2). The proficiency level tables 151 a to 151 d are tables that store proficiency level information indicating the proficiency level of operations performed by the user of the application software operating on the information processing apparatus 100.

  In the proficiency level tables 151a to 151d, “application” and “skill level” are provided as items. In the proficiency level tables 151a to 151d, pieces of information arranged in the horizontal direction of each item are associated with each other as proficiency level information.

  An application (application 1 to application 4) indicates an operation method that is operated by the user when each application software is activated, activated, or terminated. This embodiment will be described based on the operation method at the time of starting the application software, but is not limited to this, operation during execution or termination of the application software, setting operation, operation at the time of installation and uninstallation, etc. It can be used to guide all operations of the information processing apparatus 100 such as operations on the information processing apparatus 100 itself and operations related to the OS and BIOS (Basic Input / Output System).

  The proficiency level indicates the level of proficiency of the user with respect to the operation method. There are three levels of proficiency: “low”, “medium”, and “high” for each operation method. In addition, the number of levels of proficiency may be two or may be four or more. Further, the proficiency level may be indicated by a continuous value.

  In the present embodiment, as shown in the proficiency level tables 151a to 151d shown in FIGS. 4 to 7, a proficiency level table is set for each of a plurality of application software, and the proficiency level is managed individually for each application software. it can.

  The proficiency level table 151a illustrated in FIG. 4 is a table showing a correspondence relationship between the activation operation of the application 1 and the user's proficiency level for the activation operation. As shown in the proficiency level table 151a, there are three types of activation operations of the application 1, operation method 1, operation method 2, and operation method 3, each of which has a proficiency level of “low”, “medium”, and “high”. Corresponding to three stages.

  Specifically, when the proficiency level for the activation operation of the application 1 is “low”, the user can activate the application 1 by the operation method 1. Similarly, when the proficiency level for the start operation of the application 1 is “medium”, the user can start the application 1 by the operation methods 1 and 2, and when the proficiency level is “high”, the user The application 1 can be activated by the operation methods 1 to 3.

  The proficiency level table 151b illustrated in FIG. 5 is a table showing a correspondence relationship between the activation operation of the application 2 and the user's proficiency level for the activation operation. As shown in the proficiency level table 151b, there is only one type of operation method 1 for starting the application 2.

Specifically, the user can start the application 2 by the operation method 1 when the proficiency level for the start operation of the application 2 is “low” to “high”.
The proficiency level table 151c shown in FIG. 6 is a table showing the correspondence between the activation operation of the application 3 and the user's proficiency level for the activation operation. As shown in the proficiency level table 151c, there are three types of activation operations of the application 3, operation method 1, operation method 2, and operation method 3, each of which has a proficiency level of “low”, “medium”, and “high”. Corresponding to three stages. Furthermore, when the user performs the operation method 3, the application 4 is activated.

  Specifically, when the proficiency level for the activation operation of the application 3 is “low”, the user can activate the application 3 by the operation method 1. Similarly, when the proficiency level for the activation operation of the application 3 is “medium”, the user can activate the application 3 by the operation methods 1 and 2. When the proficiency level is “high”, the user can start the application 3 by the operation methods 1 and 2 and can start the application 4 by the operation method 3.

  The proficiency level table 151d shown in FIG. 7 is a table showing the correspondence between the activation operation of the application 4 and the user's proficiency level for the activation operation. As shown in the proficiency level table 151d, there is only one type of operation method 1 for starting the application 4. The operation method 1 of the proficiency level table 151d is the same as the operation method 3 of the application 3 shown in FIG. 6, and the proficiency levels “low” to “high” in the proficiency level table 151d are the proficiency levels of the proficiency level table 151c. Common to each of “low” to “high”.

  Specifically, while the proficiency level of the application 3 is “low” and “medium”, the application 4 having the common proficiency level has no operation method that can be operated, so the application 4 is activated. I can't. Thereafter, when the proficiency level for the activation operation of the application 4 reaches “high”, the user can activate the application 4 instead of the application 3 by the operation method 3 as shown in the proficiency level table 151c. That is, the application 4 can be activated by the operation method 1 of the proficiency level table 151d.

  In the present embodiment, when there are a plurality of application software having the same function, such as a tesquit editing process, it is possible to guide the use and operation of different application software according to the proficiency level. For example, when the proficiency level is “low” or “medium”, it is recommended to use the notepad by guiding the operation to start the text editor, and when the proficiency level reaches “high”, the operation to start the word processor is recommended. It is also possible to recommend the use of a word processor by guiding.

As described above, in the present embodiment, it is possible to set a common proficiency level for a plurality of application software and present application software according to the proficiency level.
FIG. 8 is a diagram illustrating a configuration example of the operation method table. The operation method table 152a shown in FIG. 8 is stored in advance in the HDD 103 (described above in FIG. 2). The operation method table 152a is, for example, an operation method indicating a user's familiarity with the operation of the application software and a recommended operation method that is a possible operation method for an operation that achieves the same purpose, such as an activation operation of an editor software. It is a table for storing information. Here, it is assumed that the operation method table 152a illustrated in FIG. 8 defines the activation method of a certain user's browser software as the application 1. Similar operation method tables are created for other application software (applications 2 to 4 and the like).

  The operation method table 152a is provided with “application”, “operation method”, “skill level”, “flag”, and “operation procedure” as items. In the operation method table 152a, pieces of information arranged in the horizontal direction of each item are associated with each other as operation method information.

  The application is application software that is a target of operation method guidance. The operation method is a specific procedure of an operation performed by the user on the information processing apparatus 100 in order to achieve a certain purpose such as activation of browser software, for example. The operation method information indicates a plurality of operation methods that achieve the same purpose but have different operation procedures.

  The proficiency level is a user's proficiency level for the operation to which the operation method belongs. The proficiency level is set by reflecting the proficiency level indicated by the user's current proficiency level monitoring information (described later in FIG. 9) for the operation.

  The flag indicates whether or not the recommended operation method is operable by the user. The proficiency level tables 151a to 151d shown in FIGS. 4 to 7 are referred to for the flag, and it is determined whether the user can operate based on the operation and the proficiency level for the operation, and the determination result is set. .

  The operation procedure indicates a specific operation procedure of the operation method. When the user performs the operation procedure of the operation method, the recommended operation method is received by the information processing apparatus 100, and the purpose corresponding to the operation to which the operation method belongs (for example, activation of application software) is achieved. In the operation method guidance function of the present embodiment, the operation procedure is guided to the user according to the proficiency level of each operation. Further, the operation method guidance function does not accept an operation procedure of an operation method that does not match the current proficiency level of the user, thereby prompting the user to learn step-by-step operations.

  FIG. 9 is a diagram illustrating a configuration example of the proficiency level monitoring table. The proficiency level monitoring table 153a shown in FIG. 9 is created and managed by the information processing apparatus 100 based on the operation of the application software operating on the information processing apparatus 100 (described above in FIG. 2), and is stored in the HDD 103 (described above in FIG. 2). It is remembered. The proficiency level monitoring table 153a is a table that stores proficiency level monitoring information indicating the proficiency level of the user's application software operation, for example. Here, the proficiency level monitoring table 153a shown in FIG. 9 defines the proficiency level for a certain user's activation operation of each application software.

  In the proficiency level monitoring table 153a, items “application”, “skill level”, “number of successful operations”, “fixed operation method”, and “change proficiency level” are provided. In the proficiency monitoring table 153a, pieces of information arranged in the horizontal direction of each item are associated with each other as proficiency monitoring information.

  The application indicates application software that is a target of guidance for user operations. The proficiency level is a proficiency level for an operation of the application software by the user. The number of successful operations is the number of successful operations on the application software by the user.

  The operation method fixed indicates whether or not the user can change the operation method that can be operated in accordance with the change in proficiency level of the operation of the application software by the user. For application software in which “none” is set as the fixed operation method, the operation method that can be operated changes according to the user's skill in the operation. On the other hand, in the application software in which “Yes” is set, the operation method that can be operated is fixed without changing according to the user's skill in the operation.

  The proficiency level change indicates whether or not the proficiency level has changed regarding the operation of the application software by the user by the proficiency level monitoring process (described later in FIGS. 12 and 13). If the proficiency level increases as the proficiency level monitoring process increases in accordance with the increase in the number of successful operations, “Yes” is set in the proficiency level change. For an operation for which “Yes” is set in the proficiency level change, guidance for an additional operation method is displayed by an operation method guidance process (described later in FIG. 15). Accordingly, “none” is set again in the proficiency level change by the proficiency level monitoring process.

Next, processing executed in the present embodiment will be described.
10 and 11 are flowcharts showing the procedure of the operation determination process. The operation determination process illustrated in FIGS. 10 and 11 is a process of determining whether or not the information processing apparatus 100 (described above in FIG. 2) is a recommended operation method for the operation performed by the user. Execution starts based on activation. The operation determination process operates resident on the OS and always monitors the operation by the user.

  [Step S11] The proficiency level determination unit 112 (described above in FIG. 3) acquires the proficiency level information (described above in FIGS. 4 to 7) stored in the proficiency level information storage unit 151 (described above in FIG. 3).

[Step S12] The proficiency level determination unit 112 acquires operation method information (described above in FIG. 8) stored in the operation method information storage unit 152 (described above in FIG. 3).
[Step S13] The proficiency level determination unit 112 acquires proficiency level monitoring information (described above in FIG. 9) stored in the proficiency level monitoring information storage unit 153 (described above in FIG. 3).

  [Step S14] The detection unit 111 (described above in FIG. 3) determines whether or not an operation of the keyboard 12 (described above in FIG. 2) by the user has been detected. The process of step S14 is repeated until an operation is detected. If an operation is detected, the process proceeds to step S21 (FIG. 11).

  [Step S21] The proficiency level determination unit 112 refers to the “operation procedure” included in the operation method information acquired in step S12, and to which operation method the operation detected in step S14 corresponds. Identify.

  In specifying the operation method, the proficiency level determination unit 112 determines whether the user operation acquired by the detection unit 111 in step S14 matches any one of the operation procedures of the operation method information, and the matching operation If there is a procedure, the detected operation is specified as the operation method of the matched operation procedure. Here, when it does not correspond to any operation procedure set in the operation method information, it may coincide with the closest operation procedure, or “detected operation is not a recommended operation method” in step S22 described later. May be determined. Moreover, you may process by another method.

  [Step S22] The proficiency level determination unit 112 refers to the “flag” included in the operation method information acquired in step S12, and the operation method specified in step S21 is a recommended operation method that can be operated by the user (in FIG. 8). Whether or not) is determined. If so, the process proceeds to step S23. On the other hand, if it is not a recommended operation method, the process proceeds to step S26.

[Step S23] The process execution unit 121 (described above in FIG. 3) executes an operation corresponding to the recommended operation method in the application software.
[Step S24] The proficiency monitoring unit 114 (described above in FIG. 3) acquires the proficiency monitoring information stored in the proficiency monitoring information storage unit 153 (described above in FIG. 3), and the operation performed by the user It is determined whether or not the method fixing is “Yes”. If the fixed operation method is “Yes”, the process ends. On the other hand, if the operation method is fixed as “none”, the process proceeds to step S25.

[Step S25] The proficiency monitoring unit 114 executes proficiency monitoring processing. This proficiency level monitoring process will be described in detail later with reference to FIG. Thereafter, the process ends.
[Step S26] The guide unit 113 (described above in FIG. 3) displays a recommended operation method presentation screen (described later in FIGS. 16 and 17) for presenting the recommended operation method on the monitor 11 (described above in FIG. 2). Thereafter, the process ends.

  12 and 13 are flowcharts illustrating the proficiency level monitoring process. The proficiency level monitoring process shown in FIG. 12 and FIG. 13 is a process of updating the proficiency level according to the operation performed by the user on the information processing apparatus 100 (described above in FIG. 2). It is executed at a predetermined opportunity.

  [Step S31] The proficiency monitoring unit 114 (described above in FIG. 3) acquires proficiency monitoring information corresponding to the recommended operation method detected in the operation determination process (described above in FIGS. 10 and 11). 153 (described above with reference to FIG. 3) to determine whether the proficiency level is “low”. If the proficiency level is “low”, the process proceeds to step S32. On the other hand, if the proficiency level is not “low”, the process proceeds to step S41 (FIG. 13).

[Step S32] The operation success determination unit 115 (described above in FIG. 3) executes an operation success determination process. This operation success determination process will be described in detail later with reference to FIG.
[Step S33] The proficiency level monitoring unit 114 determines whether or not there is a mistake in the operation by the user based on the determination result by the operation success determination process executed in step S32. If there is no mistake, the process proceeds to step S34. On the other hand, if there is a mistake, the process is returned.

  [Step S34] The proficiency monitoring unit 114 adds 1 to the number of successful operations of the recommended operation method detected in the operation determination processing of the proficiency monitoring information stored in the proficiency monitoring information storage unit 153.

  [Step S35] The proficiency monitoring unit 114 determines whether or not the number of successful operations added in Step S34 exceeds a predetermined number (for example, 10). If the number of successful operations exceeds the predetermined number, the process proceeds to step S36. On the other hand, if the number of successful operations does not exceed the predetermined number, the process returns.

  [Step S36] The proficiency level monitoring unit 114 changes the proficiency level of the recommended operation method detected in the operation determination process of the proficiency level monitoring information stored in the proficiency level monitoring information storage unit 153 to “medium”. Change proficiency level to “Yes”.

  [Step S37] The proficiency monitoring unit 114 resets the number of successful operations of the recommended operation method detected in the operation determination process of the proficiency monitoring information stored in the proficiency monitoring information storage unit 153 (for example, sets 0) ) Thereafter, the process is resumed.

  [Step S41] The proficiency level monitoring unit 114 acquires proficiency level monitoring information corresponding to the recommended operation method detected in the operation determination process from the proficiency level monitoring information storage unit 153, and whether the proficiency level is “medium”. Determine whether or not. If the proficiency level is “medium”, the process proceeds to step S42. On the other hand, if the proficiency level is not “medium”, the proficiency level is “high” which is the highest level in the present embodiment, and the processing is resumed.

[Step S42] The operation success determination unit 115 executes an operation success determination process.
[Step S43] The proficiency level monitoring unit 114 determines whether or not there is an error in the operation by the user, based on the determination result by the operation success determination process executed in Step S42. If there is no mistake, the process proceeds to step S44. On the other hand, if there is a mistake, the process is returned.

  [Step S44] The proficiency monitoring unit 114 adds 1 to the number of successful operations of the recommended operation method detected in the operation determination processing of the proficiency monitoring information stored in the proficiency monitoring information storage unit 153.

  [Step S45] The proficiency monitoring unit 114 determines whether or not the number of successful operations added in Step S44 has exceeded a predetermined number (for example, 10). If the number of successful operations exceeds the predetermined number, the process proceeds to step S46. On the other hand, if the number of successful operations does not exceed the predetermined number, the process returns.

  [Step S46] The proficiency level monitoring unit 114 changes the proficiency level of the recommended operation method detected in the operation determination process of the proficiency level monitoring information stored in the proficiency level monitoring information storage unit 153 to “high”. Change proficiency level to “Yes”.

  [Step S47] The proficiency monitoring unit 114 resets the number of successful operations of the recommended operation method detected in the operation determination processing of the proficiency monitoring information stored in the proficiency monitoring information storage unit 153 (for example, sets 0) ) Thereafter, the process is resumed.

  FIG. 14 is a flowchart illustrating the procedure of the operation success determination process. The operation success determination process shown in FIG. 14 is a process for determining whether or not there is a mistake in the operation of the recommended operation method of the information processing apparatus 100 (described above in FIG. 2) by the user, as described above with reference to FIGS. It is executed based on the call by the proficiency level monitoring process.

  [Step S51] The operation success determination unit 115 (described above in FIG. 3) determines whether or not the procedure of the operation performed by the user matches the procedure of the recommended operation method. If they match, the process proceeds to step S52. On the other hand, if not, the process proceeds to Step S54.

  Here, the determination of whether or not the procedure matches the procedure of the recommended operation method is made based on whether or not the procedure matches the operation procedure of the operation method information described above with reference to FIG. In this case, regardless of whether or not the operation desired by the user is performed in the information processing apparatus 100, the operation procedure performed by the user is the operation procedure of any of the recommended operation methods set in the operation method information. If they match, it is determined that the procedure matches the recommended operation method. If the procedure of the operation performed by the user does not match the operation procedure of any recommended operation method set in the operation method information, it is determined that the procedure does not match the procedure of the recommended operation method.

  This will be specifically described using the following example. For example, it is assumed that there is application software activated by an operation procedure “A → B → C → D” including four operations A, B, C, and D. Here, when the operation operated by the user includes an operation Y other than the operation included in the operation procedure of the recommended operation method such as “A → B → Y → C → D”, the recommended operation method It is determined that the procedure does not match.

  Further, when an invalid key (such as a key whose operation is ignored, a Shift key that does not function alone, or an Fn (Function) key) is operated in determining whether or not the procedure matches the recommended operation method, Similarly, it is determined that the procedure does not match the recommended operation method.

  The user operation procedure is sequentially stored as operation procedure information in the operation procedure information storage unit 154 (described above in FIG. 3) by the user detected by the detection unit 111. By referring to the operation procedure information, the operation success determination unit 115 can acquire the user's operation retroactively within a predetermined range (for example, a predetermined time before).

  [Step S52] The operation success determination unit 115 determines whether or not the procedure of the operation performed by the user has been redone. If there is no redo, the process proceeds to step S53. On the other hand, if there is a redo, the process proceeds to step S54.

  Here, whether or not the operation procedure has been redone is determined by determining whether or not there is a failed operation before the operation procedure that completely matches the operation procedure of the operation method information described above with reference to FIG. It is judged by.

  In this case, an operation desired by the user is performed in the information processing apparatus 100, but the operation method information is set to the operation procedure performed by the user before the operation procedure that matches the operation procedure of the operation method information. If there is no operation procedure other than the operation procedure that matches one of the recommended operation methods, it is determined that there is no redo. If an operation procedure that was performed by the user before the operation procedure that matches the operation procedure in the operation method information does not match any of the recommended operation methods set in the operation method information, try again. It is determined that there is.

  This will be specifically described using the following example. For example, it is assumed that there is application software activated by an operation procedure “A → B → C → D” consisting of four operations A, B, C, and D as described above. Here, the procedure operated by the user is “A-> B-> X-> A-> B-> C-> D", and an operation procedure other than the recommended operation method operation is included before the recommended operation method operation procedure. If so, it is determined that there is a redo.

Further, in the determination of redo, when an operation not intended by the user is operated before the operation procedure intended by the user, it is similarly determined that redo has occurred.
In addition, when a user tries to start a certain application software, the user accidentally performs an operation to start a different application software, and immediately terminates the execution of the application software that is different from the intended one and the user originally intends. If the user performs an operation that starts the application software again and then cancels the operation after performing an operation that is different from the operation that the user originally wanted, It is determined that there was.

  In this case, the operation success determination unit 115 performs, for example, an operation for immediately ending the activated application software, an operation for immediately closing a window opened by the user's operation, or information by an erroneous operation by the user. If a cancel operation for canceling the operation performed by the processing apparatus 100 (described above in FIG. 2) is detected, it may be determined that there has been a redo.

  [Step S53] The operation success determination unit 115 determines that there is no mistake in the user operation acquired in the operation determination process (described above in FIGS. 10 and 11) as the determination result of the operation success determination process. Thereafter, the process returns.

  [Step S54] The operation success determination unit 115 determines that the user operation acquired in the operation determination process has a mistake as a determination result of the operation success determination process. Thereafter, the process returns.

  FIG. 15 is a flowchart showing the procedure of the operation method guidance process. The operation method guidance process illustrated in FIG. 15 is a process in which the information processing apparatus 100 guides an additional operation method in accordance with the change in the proficiency level. For example, after the execution of the application software that is a target of the operation method is completed. , Executed based on any opportunity.

[Step S61] The guidance unit 113 (described above in FIG. 3) acquires the proficiency monitoring information (described above in FIG. 9) from the proficiency monitoring information storage unit 153 (described above in FIG. 3).
[Step S62] The guide unit 113 determines whether or not the proficiency level has been changed for any of the operation methods based on the proficiency level monitoring information acquired in Step S61. If there is an operation method whose proficiency level has been changed, the process proceeds to step S63. On the other hand, if there is no operation method whose proficiency level has been changed, the process ends.

  [Step S63] The guidance unit 113 provides an additional operation method for guiding an additional operation method, which is a new operation method added in accordance with the change in the proficiency level, for the operation in which the proficiency level is changed determined in Step S63. The presentation screen is displayed on the monitor 11 (described above in FIG. 2). This additional operation method presentation screen will be described later in detail with reference to FIGS.

  [Step S64] The guide unit 113 receives an input of the additional operation method presentation screen by the user, and determines whether or not the received input indicates that the additional operation method is used. If there is an input to use the additional operation method, the process proceeds to step S66. On the other hand, if it is input that the additional operation method is not used, the process proceeds to step S65.

  [Step S65] The proficiency monitoring unit 114 (described above in FIG. 3) changes the operation method fixing of the proficiency monitoring information stored in the proficiency monitoring information storage unit 153 to “Yes”. Thereby, thereafter, the operation method is fixed for the operation.

  [Step S66] The proficiency level monitoring unit 114 changes the proficiency level change of the proficiency level monitoring information stored in the proficiency level monitoring information storage unit 153 to “none”. Thereby, the “change in proficiency level” in the proficiency level monitoring information is reset.

Next, a display screen displayed in the present embodiment will be described.
16 and 17 are diagrams showing recommended operation method presentation screens. Recommended operation method presentation screens 181 and 182 shown in FIGS. 16 and 17 are screens displayed on the monitor 11 (described above in FIG. 2) of the information processing apparatus 100 (described above in FIG. 2). It is an example of the recommended operation method presentation screen which presents the recommended operation method which a user can operate in the operation method guidance function. The recommended operation method presentation screens 181 and 182 may be presented at the end of execution of application software operated by the user, for example.

  A recommended operation method presentation screen 181 illustrated in FIG. 16 is a recommended operation method presentation screen in an initial state in which the user's proficiency level is “low” for a certain operation (for example, an operation for starting file application software). It has a presentation area 181a. The recommended operation method presentation area 181a includes a close button 181a1.

  The recommended operation method presentation area 181a is an area for presenting a recommended operation method that can be operated by the user in the operation method guidance function and guidance on the recommended operation method to the user. The recommended operation method presentation area 181a allows the user to know the operation methods that can be used at the time when the proficiency level is “low”, and to see guidance on the operation methods that can be used.

  Here, “operating method 1” shown in FIG. 16 shows a typical and very common basic operating procedure. For example, even when referring to a commercially available introductory book or the like, it can be operated without contradiction. It shall be possible.

  The close button 181a1 is a button for ending the display of the recommended operation method presentation screen 181. After viewing the recommended operation method presentation screen 181, the user can end the display by operating the close button 181 a 1 with the mouse 13 (described above in FIG. 2), for example.

  A recommended operation method presentation screen 182 shown in FIG. 17 is a recommended operation method presentation screen when the user's proficiency level is “medium” for a certain operation. Like the recommended operation method presentation screen 181 described above with reference to FIG. It has an operation method presentation area 182a. The recommended operation method presentation area 182a includes a close button 182a1.

  The recommended operation method presentation area 182a allows the user to know the operation methods that can be used at the time when the proficiency level is “medium” and to see guidance for the available operation methods.

Here, the “operation method 2” shown in FIG. 17 is an operation that has the same function as the operation method 1 described above but is an advanced operation, requires few steps, and completes the operation in a short time.
As described above, the recommended operation method presentation screens 181 and 182 guide the user to the operation method according to the proficiency level. Thereby, it is possible to prompt the user to perform an operation using an operation method according to the proficiency level.

  18 and 19 are diagrams showing additional operation method presentation screens. The additional operation method presentation screens 183 and 184 shown in FIG. 18 and FIG. 19 are screens displayed on the monitor 11 (described above in FIG. 2) of the information processing apparatus 100 (described above in FIG. 2). It is an example of the additional operation method presentation screen which presents the additional operation method which a user can operate in the operation method guidance function.

  The additional operation method presentation screen 183 shown in FIG. 18 is an additional operation method presentation screen when the user's skill level is changed from “low” to “medium” for a certain operation, and includes an additional operation method presentation area 183a. The additional operation method presentation area 183a includes a yes button 183a1 and a no button 183a2.

  The additional operation method presentation area 183a is an area for presenting to the user an additional operation method that is newly operable according to a change in the proficiency level of the user's operation in the operation method guidance function, and guidance for the additional operation method. is there. With the additional operation method presentation area 183a, the user can know the operation method that has become newly usable due to the change in the proficiency level, and can view the guidance of the operation method that has become available.

  Here, “operation method 3” shown in FIG. 19 has the same functions as the above-described operation method 1 and operation method 2, but is a more advanced operation and is difficult to grasp intuitively, but is required for operation. It is assumed that there are fewer steps and the operation is completed in a short time.

  The yes button 183a1 is a button for inputting that the additional operation method is used. The No button 183a2 is a button for inputting that the additional operation method is not used. After viewing the additional operation method presentation screen 183, for example, the user uses the additional operation method of the operation whose proficiency level is changed to “medium” by operating the yes button 183a1 or the no button 183a2 with the mouse 13 or the like. Whether or not can be entered.

  An additional operation method presentation screen 184 shown in FIG. 19 is an additional operation method presentation screen when the user's proficiency level is “medium” for a certain operation. Like the additional operation method presentation screen 183 described above with reference to FIG. It has an operation method presentation area 184a. The additional operation method presentation area 184a includes a yes button 184a1 and a no button 184a2.

  In this manner, the operation method guidance screens 183 and 184 guide the user to the operation method according to the proficiency level. Thereby, it is possible to prompt the user to perform an operation using an operation method according to the proficiency level.

  As described above, according to the present embodiment, in an information processing apparatus provided with a plurality of operation methods, an operation in which there are a plurality of operation methods is provided step by step to a beginner or the like according to the user's proficiency level. The operation method can be guided. In this way, only basic operation methods are guided to beginners and elderly people who are not familiar with the operation of information processing devices, so there are few psychological burdens such as awkwardly presented difficult operation methods and confused. Use can be started in a state, and when the user's proficiency level increases, a more convenient operation method can be guided and learned.

  In addition, in the case where a plurality of operation methods are prepared, by presenting an operation method according to the user's operation proficiency level, it is possible for beginners and users unfamiliar with information processing apparatus operations to be confused. In addition to providing an easy-to-operate environment, when the user's proficiency level increases, guidance on operation methods can be provided without incurring a heavy burden even for beginners at a time by guiding more convenient operation methods. Can provide.

  In addition, possible operations can be restricted according to the user's proficiency level. For example, only a standard activation operation method can be used for a beginner with a low level of proficiency, and he / she can be prevented from getting lost in the activation operation method to be used.

  The above processing functions can be realized by a computer. In that case, a program describing the processing contents of the functions that the information processing apparatus 100 should have is provided. By executing the program on a computer, the above processing functions are realized on the computer.

  The program describing the processing contents can be recorded on a computer-readable recording medium. Examples of the computer-readable recording medium include a magnetic recording device, an optical disk, a magneto-optical recording medium, and a semiconductor memory. Magnetic recording devices include HDDs, flexible disks (FD), magnetic tapes (MT) and the like. Optical discs include DVD (Digital Versatile Disc), DVD-RAM, CD-ROM (Compact Disc-Read Only Memory), CD-R (Recordable) / RW (ReWritable), and the like. Magneto-optical recording media include MO (Magneto-Optical disk).

  When the program is distributed, for example, a portable recording medium such as a DVD or CD-ROM in which the program is recorded is sold. It is also possible to store the program in a server computer and transfer the program from the server computer to another computer via a network.

  The computer that executes the program stores, for example, the program recorded on the portable recording medium or the program transferred from the server computer in its own storage device. Then, the computer reads the program from its own storage device and executes processing according to the program. The computer can also read the program directly from the portable recording medium and execute processing according to the program. Further, each time the program is transferred from the server computer, the computer can sequentially execute processing according to the received program.

  Although the disclosed operation method guidance device, operation method guidance program, and operation method guidance method have been described based on the illustrated embodiment, the configuration of each part is replaced with an arbitrary configuration having the same function. Can do. In addition, any other component or process may be added to the disclosed technology. Further, the disclosed technique may be a combination of any two or more of the above-described embodiments.

  The above merely illustrates the principle of the present invention. In addition, many variations and modifications can be made by those skilled in the art, and the disclosed technology is not limited to the exact configurations and applications shown and described above, and all corresponding variations and equivalents are The scope of the invention is to be determined by the appended claims and their equivalents.

(Supplementary Note 1) Proficiency level information storage means for storing proficiency level indicating the level of proficiency with respect to operation of the operating means and proficiency level information indicating the operation method guidance for the operation in association with each other;
Detecting means for detecting the operation of the operating means by a user;
Proficiency level determination means for determining the proficiency level of the user for the operation detected by the detection means;
With reference to the proficiency level information stored in the proficiency level information storage unit, based on the determination result by the proficiency level determination unit, the operation for the user according to the proficiency level of the user for the operation Guidance means for outputting a guidance output for guiding the operation method of:
An operation method guidance device characterized by comprising:

(Additional remark 2) The operation method information storage means which memorize | stores the operation method information which shows the procedure of the operation performed by the said operation method,
Proficiency monitoring information storage means for storing proficiency monitoring information indicating the proficiency level for the operation of the user and the number of successful operations;
The operation performed by the user is successful by comparing the operation by the user detected by the detection unit with the operation indicated by the operation method information stored in the operation method information storage unit. An operation success judging means for judging whether or not there has been,
Based on the case where the determination result by the operation success determination means is the success of the operation, the proficiency level for the operation of the user indicated by the proficiency level monitoring information stored in the proficiency level monitoring information storage means Proficiency monitoring means for changing the proficiency level to a high level;
Have
The proficiency level determining unit determines the proficiency level of the user for the operation detected by the detecting unit based on the proficiency level monitoring information stored in the proficiency level monitoring information storage unit. The operation method guidance apparatus according to appendix 1.

  (Additional remark 3) With reference to the said proficiency level information memorize | stored in the said proficiency level information storage means, based on the determination result by the said proficiency level determination means, a process is performed based on the operation detected by the said detection means The operation method guidance apparatus according to appendix 1, further comprising a process execution unit.

(Additional remark 4) The said proficiency level information storage means memorize | stores the said proficiency level information which shows the said proficiency level which shows the level of the proficiency with respect to the said operation of the said operation means, and the said guidance of the said operation method of the said operation | movement ,
The detection means detects the operation of the first application software of the operation means by the user,
The proficiency level determining means determines the proficiency level of the user for the operation of the first application software detected by the detecting means,
The guidance means refers to the proficiency level information stored in the proficiency level information storage means, and based on the determination result by the proficiency level determination means, the user's operation with respect to the operation of the first application software The operation method guidance apparatus according to appendix 1, wherein the guidance output for guiding the operation method of the operation of the second application software is output to the user according to the proficiency level.

(Additional remark 5) The said proficiency level information storage means memorize | stores the said proficiency level information which shows the said proficiency level which shows the proficiency degree with respect to starting operation of the application software of the said operation means, and the said guidance of the said operation method in association ,
The detection means detects the activation operation of the application software of the operation means by the user,
The proficiency level determination means determines the proficiency level of the user for the activation operation of the application software detected by the detection means,
The guidance means refers to the proficiency level information stored in the proficiency level information storage means, and based on the determination result by the proficiency level determination means, the user's proficiency for the activation operation of the application software The operation method guidance device according to claim 1, wherein the guidance output for guiding the operation method of the activation operation of the application software is output to the user according to the degree.

(Additional remark 6) It has the operation procedure information storage means which memorize | stores the said operation procedure information which shows the procedure of the said operation performed by the said user,
The detection means stores the detected operation by the user in the operation procedure storage means as the operation procedure information,
The operation success determining means determines whether or not the operation performed by the user has been successful based on the operation procedure information stored in the operation procedure information storage means. The operation method guidance apparatus described.

(Appendix 7)
A detection step of detecting operation of the operation means by the user;
A proficiency level determining step for determining a proficiency level indicating a level of proficiency of the user for the operation detected by the detecting step;
The determination result by the proficiency level determination step with reference to proficiency level information indicating the proficiency level for the operation of the operation means stored in the proficiency level information storage means and guidance of the operation method of the operation in association with each other A guidance step for outputting a guidance output for guiding the operation method of the operation to the user according to the proficiency level of the user with respect to the operation;
An operation method guidance program characterized by causing

(Appendix 8) The computer
A detection step of detecting operation of the operation means by the user;
A proficiency level determining step for determining a proficiency level indicating a level of proficiency of the user for the operation detected by the detecting step;
The determination result by the proficiency level determination step with reference to proficiency level information indicating the proficiency level for the operation of the operation means stored in the proficiency level information storage means and guidance of the operation method of the operation in association with each other A guidance step for outputting a guidance output for guiding the operation method of the operation to the user according to the proficiency level of the user with respect to the operation;
An operation method guidance method characterized by comprising:

DESCRIPTION OF SYMBOLS 1 Operation method guidance apparatus 1a Detection means 1b Proficiency level determination means 1c Guide means 1d Proficiency level information storage means 1e Operation means

Claims (7)

Proficiency level information storage means for storing proficiency level indicating the level of proficiency with respect to operation of the operation means and proficiency level information indicating the operation method guidance of the operation in association with each other
Proficiency monitoring information storage means for storing proficiency monitoring information including the proficiency level of the user;
A detecting means for detecting the operation of the operating means by the user,
Proficiency level monitoring means for detecting a change in the proficiency level of the user based on the proficiency level monitoring information stored in the proficiency level monitoring information storage means and the operation detected by the detection means ;
When a change in the learning level is detected by the learning level monitoring means, by referring to the learning level information stored in the skill information storing means, the learning level after the change relative to the previous SL user Guidance means for outputting guidance output for guiding the corresponding new operation method;
An operation method guidance device characterized by comprising: Operation method information storage means for storing operation method information indicating a procedure of an operation performed by the operation method;
Success and the operation by the user detected by the pre-Symbol detection means, said operation process information the operation performed by the user by comparing the operation indicated by the operation process information stored within the storage means An operation success judging means for judging whether or not
Have,
The proficiency level monitoring means is based on a case where the determination result by the operation success determination means is a success of the operation, and the user's proficiency level monitoring information stored in the proficiency level monitoring information storage means indicates the user's Changing the proficiency level of the proficiency level for the operation to a high level;
The guide means determines the proficiency level of the user based on the proficiency level monitoring information stored in the proficiency level monitoring information storage means, and guides the operation method corresponding to the determined proficiency level Output guidance output,
The operation method guidance device according to claim 1.   The proficiency level information includes information indicating an operation procedure for each proficiency level,
  When the operation is detected by the detection means, the operation procedure with reference to the proficiency level information corresponds to the proficiency level indicated by the proficiency level monitoring information when the detected operation is detected. And a process execution means for executing a process based on the detected operation when it matches
  The guide means refers to the proficiency level information when the operation is detected by the detecting means, and the detected operation is equal to or less than the proficiency level indicated by the proficiency level monitoring information at the time of detection of the operation. The guidance output for guiding the operation method corresponding to the proficiency level indicated by the proficiency level monitoring information at the time of detection of the operation when the operation procedure corresponding to the proficiency level does not match,
  The operation method guidance apparatus according to claim 1 or 2, characterized in that Before Symbol detection means detects the operation of the first application software of the operating means by the user,
The proficiency monitoring means detects a change in the proficiency of the user with respect to the operation of the first application software detected by the detecting means,
Said guiding means, by referring to the learning level information stored in the skill information storing means, the user in accordance with prior Symbol the learning level after the change of the user with respect to the operation of the first application software The operation method guidance device according to claim 1, wherein the guidance output for guiding the operation method of the operation of the second application software is output. The proficiency level information storage means stores the proficiency level information indicating the proficiency level indicating the level of proficiency with respect to the application software activation operation of the operation means and the guidance of the operation method,
The detection means detects the activation operation of the application software of the operation means by the user,
The proficiency monitoring means detects a change in the proficiency of the user with respect to the activation operation of the application software detected by the detecting means,
The guidance means stores the proficiency level information storage means at a timing when the execution of the application software started in response to the detected start operation is completed when the proficiency level change is detected by the proficiency level monitoring means. The guidance output for guiding the operation method of the new activation operation corresponding to the proficiency level after the change is output to the user based on the proficiency level information stored in the user information. Item 3. The operation method guidance device according to Item 1.   On the computer,
  Detects the operation of the operating means by the user,
  Based on the proficiency level information stored in the proficiency level monitoring information storage means, including proficiency level indicating the level of proficiency of the operation means of the user for the operation, and the detected operation, the user's Detect changes in proficiency,
  When the change in the proficiency level is detected, the proficiency level information stored in the proficiency level information storage unit is associated with the proficiency level for the operation of the operation unit and the operation method guide for the operation. Referring to and outputting a guidance output for guiding the new operation method corresponding to the proficiency after the change to the user,
  An operation method guidance program characterized by causing processing to be executed.   Computer
  Detects the operation of the operating means by the user,
  Based on the proficiency level information stored in the proficiency level monitoring information storage means, including proficiency level indicating the level of proficiency of the operation means of the user for the operation, and the detected operation, the user's Detect changes in proficiency,
  When the change in the proficiency level is detected, the proficiency level information stored in the proficiency level information storage unit is associated with the proficiency level for the operation of the operation unit and the operation method guide for the operation. Referring to and outputting a guidance output for guiding the new operation method corresponding to the proficiency after the change to the user,
  An operation method guidance method characterized by the above.

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