JP5035860B2 - Passenger movement support system - Google Patents

Description

  The present invention relates to a passenger movement support system, and more particularly, to a passenger movement support system that provides guidance information to a boarding gate for passengers boarding transportation such as airplanes, ships, and railways.

Passengers boarding international flights at the airport terminal building must enter the restricted area from the general area, check in 2 hours before boarding start time, and go through security checks, customs inspections, and departure inspections. It is a rule to enter the restricted area and finish boarding a predetermined time before the departure time.
However, passengers (last passengers) often do not appear at the boarding gate due to various reasons such as shopping in a restricted area and forgetting the departure time.
In order to search for the last passenger, the airline makes a call by local broadcasting or the like, but when the restricted area is wide, it often takes time to search.
On the other hand, for passengers with little experience at the airport, there are many people who cannot find out where they are in the terminal building, because it is too wide to find the boarding gate by relying only on the brochure for airport guidance , There was no easy (visual) mechanism to tell how to go from the current location to the boarding gate.
Passengers often become crazy about shopping in restricted areas and forget their departure times. Although this may be one of the reasons for the last passenger problem, there has been no mechanism to call attention directly to the passengers. The above problem also occurs for domestic passengers.
In order to solve the above problems, Patent Document 1 allows a passenger in an airport facility to carry a portable information terminal, always grasps the position of the portable terminal by an antenna installed in the airport facility, An occupant management system that transmits necessary information to a portable terminal is disclosed.

JP 2009-230162 A

However, the prior art disclosed in Patent Document 1 requires each passenger to carry a portable terminal, and the cost for that is enormous. Even if information is transmitted to a mobile terminal, the information is not necessarily viewed, and not all passengers can understand the contents even if it is viewed, so the effect of carrying the mobile terminal is demonstrated. There is a problem that can not be done.
The present invention has been made in view of such problems, and when the passenger's boarding pass information is read by a reader installed in the restricted area and confirmed that the passenger is permitted to enter the restricted area, the passenger By generating guidance information up to the boarding gate where the boarding boarded and displaying the guidance information on the guidance terminal, the inexperienced passengers are guided to the boarding gate, and passengers who are late to board are promptly guided to the boarding gate. An object of the present invention is to provide a passenger movement support system that can be used.

In order to solve the above-mentioned problems, the present invention provides a terminal building in which a passenger carrying a boarding procedure for transportation is installed in a restricted area where a passenger holding a boarding pass for which boarding procedures have been completed is permitted to enter. A passenger movement support system for confirming the location of the passenger and providing information to the passenger, the boarding pass information reading means for reading the boarding pass information recorded in the boarding pass , and other than the boarding pass information Other information input means for inputting the information, information means for notifying the passenger of information related to boarding based on other information obtained by the other information input means, and boarding of the passenger who has received the notification from the notification means reads the boarding passes information recorded in ticket, the boarding pass information reading display means for displaying the information on the boarding pass, and information storage means for storing in association with each piece of information relating to the passenger, Storage control means for storing information relating to passengers stored in the information storage means for each passenger, information for comparing operation information obtained from the operation information system and boarding pass information read by the boarding pass information reading means Comparing means, information searching means for searching information relating to passengers to be notified by the notifying means from the information storage means, guidance to the boarding gate where the passengers board by specifying the passengers searched by the information searching means Guidance information generating means for generating information, and control means provided with communication means for making a mail or / and making a call to the portable terminal when the passenger notified by the notification means holds the portable terminal ; , wherein the control means, by boarding passenger information is read by the boarding pass information reading display means, entrance to the restricted area is permitted When it is confirmed that a passenger, generates guidance information up to boarding the occupant customers boarding by the guide information generating means, and displaying the said guide information on the boarding pass information reading display means.
In the present invention, the boarding pass information reading means for reading the passenger information recorded on the boarding pass at the check-in counter, the security checkpoint, and the immigration checkpoint in each base, for example, at the airport, and boarding pass information other than the passenger boarding pass information Other information input means for inputting information is installed. And as each passenger passes the base, necessary information is added together with the boarding pass information. These pieces of information are stored in the information storage means (database) of the center. Passengers pass the security checkpoint and enter the restricted area and cannot enter the general area. After that, you will remain in this restricted area until you pass the immigration and begin the boarding check. However, even if the boarding check is started, there are passengers who do not notice it and do not come to the boarding gate. Therefore, in the present invention, the boarding check for such a passenger has been started, and guidance information to the boarding gate is generated and recorded on the boarding pass in the boarding pass information reading and displaying means installed in the restricted area. By reading the boarding pass information, the guide information to the boarding gate on which the passenger boardes is displayed. As a result, inexperienced passengers can be guided to the boarding gate, and passengers who are late in boarding can be quickly guided to the boarding gate.
The control means controls the entire system. That is, as a configuration of the control means, storage control means for associating information about passengers stored in the information storage means (database) for each passenger, operation information acquired from the operation information system, and operation information recorded on the boarding pass. Information comparison means for comparison, information search means for searching for passenger information notified by the notification means from the database, guidance information generation means for generating guide information for the specific passenger to the boarding gate, and notification means When the passenger informed by [1] holds a portable terminal, a communication means (for example, an NTT Docomo (registered trademark) i-concier or AU C-mail, etc.) for communicating with the portable terminal by mail or / and calling. Are also included). Thereby, the control means can control all the means of the system.
In addition, passengers called from the boarding gate by on-site broadcasting or e-mail need to go quickly to the boarding gate. In the present invention, for such passengers, a plurality of boarding pass information reading and displaying means are installed in the restricted area. When the passenger goes to the nearby boarding pass information reading and displaying means to read the boarding pass information recorded on his boarding pass, the boarding pass information reading and displaying means displays the boarding pass number and the guidance information to the boarding pass. Is displayed. This allows passengers to quickly recognize where they must go.

According to a second aspect of the present invention, the control means compares the operation information obtained from the operation information system with the operation information recorded in the boarding pass information read by the boarding pass information reading means by the information comparison means. When the two pieces of operation information match, the departure time, the gate number, and the current situation are additionally stored in the information area related to the passenger stored in the information storage means.
Passenger information necessary for the passenger is recorded in the boarding pass received by the check-in counter. Therefore, in the present invention, in order to register the passenger information in the information storage means of the system, the operation information obtained from the operation information system and the operation information recorded in the boarding pass information are compared by the information comparison means. And if both operation information corresponds, a departure time, a gate number, and the present condition are added to the passenger information memorize | stored in the information area of the information storage means. Thereby, it links to the information of each passenger, required information is added, and a passenger's information accuracy can be improved.

According to a third aspect of the present invention, every time the passenger is permitted to enter the restricted area, the control means adds that the restricted area has been passed to the information area related to the passenger stored in the information storage means. And memorize it.
For example, in the case of an international flight at an airport, the restricted area includes a security checkpoint that checks the belongings on board the aircraft, and a passport departure check. Therefore, in order to check at which stage the passenger is now at the boarding gate, the fact that the passenger has passed the restricted area is added to the information area related to the passenger every time the passenger passes the restricted area. Thereby, at the boarding gate, it is possible to immediately recognize the current state of the passenger who has not completed the boarding check.
According to a fourth aspect of the present invention, the informing means is e-mail, telephone contact, or on-site broadcasting by a portable terminal.
As a method of calling a passenger who does not appear at the boarding gate on time, in-site broadcasting is generally used. However, broadcasting in large airports is surprisingly difficult to hear and often missed. Therefore, in the present invention, in addition to the method, the passenger holding the mobile phone is notified by mail or telephone. Thereby, information can be reliably transmitted to the person.
According to a fifth aspect of the present invention, the boarding pass information reading unit and the specific boarding pass information reading unit are one-dimensional or two-dimensional bar code readers or readers that read information in a non-contact information storage medium.
A boarding pass is generally made of paper. In addition, since it is discarded after use, the boarding pass must be inexpensive. The boarding pass must be configured to record information about passengers. Therefore, in the present invention, boarding pass information is recorded by a one-dimensional or two-dimensional barcode depending on the amount of information and is read by a barcode reader. Recently, there is also a method of storing information in a non-contact information storage medium such as an IC tag. Thereby, the information recorded on the boarding pass can be read accurately and at high speed.

According to the present invention, a boarding check is started for a passenger who has not completed the boarding check, and guidance information to the boarding gate is generated and installed in the boarding pass information reading display means installed in the restricted area. By reading the boarding pass information recorded on the boarding pass with the boarding pass information reading and displaying means, the guide information to the boarding entrance on which the passenger is boarding is displayed, so that unfamiliar passengers are guided to the boarding entrance and It is possible to promptly guide passengers who are late in boarding to the boarding gate.
Further, since the control means includes the storage control means, the notification means, the information comparison means, the information search means, and the guidance information generation means, all the means of the system can be controlled in an integrated manner.
Further, since the boarding pass information reading and displaying means displays the boarding gate number and the guidance information to the boarding gate, the passenger can quickly recognize the place where he / she has to go.
In addition, if the result of comparing the operation information matches, the departure time, gate number, and current situation are added to the passenger information stored in the information area of the information storage means. Information can be added, and the information accuracy of passengers can be improved.
In addition, every time you are allowed to enter these restricted areas in order to find out what stage the passenger is in at the boarding gate, the fact that the passenger has passed the restricted area will be added to the passenger information area. In the mouth, it is possible to immediately recognize the current situation of passengers who have not completed the boarding check.
In addition to the on-site broadcast, the passenger holding the mobile phone is contacted by e-mail or telephone, so that information can be reliably transmitted to the person himself / herself.
Moreover, since boarding pass information is recorded by a one-dimensional or two-dimensional bar code or a non-contact information storage medium depending on the amount of information and read by a bar code reader or reader, the information recorded on the boarding pass can be accurately and quickly recorded. Can be read.

It is a block diagram showing the whole passenger movement support system composition concerning one embodiment of the present invention. It is a block diagram which shows the function of the control apparatus which controls the passenger movement assistance system of this invention. It is a flowchart (the 1) explaining operation | movement of the passenger movement assistance system of this invention. It is a flowchart (the 2) explaining operation | movement of the passenger movement assistance system of this invention. It is a flowchart explaining the procedure for the passenger in a restriction area to operate a guidance terminal. It is a figure explaining the content of the information memorize | stored in the database with which the passenger movement assistance system of this invention was equipped.

  Hereinafter, the present invention will be described in detail with reference to embodiments shown in the drawings. However, the components, types, combinations, shapes, relative arrangements, and the like described in this embodiment are merely illustrative examples and not intended to limit the scope of the present invention only unless otherwise specified. .

FIG. 1 is a block diagram showing the overall configuration of a passenger movement support system according to an embodiment of the present invention. This passenger movement support system 100 is installed in a restricted area 4 in which a passenger holding a boarding pass for which boarding procedures have been completed is allowed to enter in a terminal building where the passengers board the aircraft 1 and confirm the location of the passengers. A passenger movement support system 100 that provides information to passengers, including bar code readers 18, 14, 11 (boarding pass information reading means) for reading boarding pass information recorded on the boarding pass, and other than boarding pass information PC equipment (other information input means) 17, 13, 10 for inputting the information of the mobile station, and broadcasting equipment 25 for notifying passengers of information related to boarding based on other information obtained by the PC terminals 17, 13, 10 or a mobile phone 7 reads the boarding pass information recorded on the boarding pass of the passenger who received the notification from the communication means (notification means) 7 and the broadcasting facility 25 or the mobile phone 7 with the barcode reader 5. A guide terminal (boarding pass information reading and displaying means) 6 for displaying information relating to the boarding pass, a database (hereinafter referred to as DB) 21 (information storage means) 21 for storing information relating to passengers in association with each other, and each means And a control device (control means) 20 for comprehensively controlling the above. The control device 20 is installed in the management center 24 and acquires flight information of the day from the flight information system (AIS) 22. In addition, when the identified passenger has a mobile phone (portable terminal) 7, the control device 20 sends an email (for example, NTT Docomo's i-concier (registered trademark) or AU C) to the mobile phone 7 via the network 23. communication means, such as mail is also included), or / and, Ru can be performed contact by telephone.

The passenger movement support system 100 of the present invention cooperates with the flight information system (AIS) 22 to read the two-dimensional barcode information of the boarding pass in the check-in counter 19 or the other general area 16, the mobile mail address, etc. (For example, communication means such as NTT Docomo's i-concier (registered trademark) and AU's C-mail are included) PC terminal 17 for manual input, security checkpoint 15 reads the two-dimensional barcode of the boarding pass, and adults · PC terminal 13 for kids partitioning is TeIri force, and a server (controller) 20 provided with a DBMS to centrally manage the information in the management center 24. These are connected via a network, and real-time information registration and inquiry are possible.
That is, in this embodiment, barcode readers 18, 14, 11 for reading passenger information recorded on boarding passes at each base, for example, check-in counter 19, security checkpoint 15, and immigration checkpoint 9, and passengers PC terminals 17, 13, and 10 for displaying information related to passengers are installed in addition to inputting information other than boarding pass information related to passengers. Then, as each passenger passes through the base, necessary information is added to the passenger information. These pieces of information are stored in the DB 21 of the management center 24. When the passenger passes the security checkpoint 15, the passenger enters the restricted area 12 and basically cannot go out to the general area 16. After that, it will stay in this restricted area 4 until it passes through the immigration office 9 and the boarding check is started. However, even if the boarding check is started, there is a passenger who does not come to the boarding gate 3 without noticing it. Therefore, in this embodiment, the boarding check is started for such a passenger, and guidance information to the boarding gate 3 is generated and recorded on the boarding pass in the barcode reader 5 installed in the restricted area 4. By reading the boarding pass information, guidance information for the boarding gate 3 on which the passenger boardes is displayed on the guidance terminal 6. As a result, inexperienced passengers can be guided to the boarding gate, and passengers whose boarding is delayed can be quickly guided to the boarding port 3.

FIG. 2 is a block diagram showing functions of a control device for controlling the passenger movement support system of the present invention. The same components will be described with the same reference numerals as in FIG. The control device 20 includes storage control means 30 for associating information relating to passengers stored in the DB 21 for each passenger, flight information obtained from the flight information system 22, and boarding pass information read by the barcode readers 18, 14, 11. When an information search request relating to a passenger is generated by the information comparison means 31 and the PC terminal 2 installed at the boarding gate 3, information related to the passenger stored in the DB 21 is searched and stored in the PC terminal 2. The passenger who is permitted to enter the restricted area 4 is identified based on the information retrieval means 32 to be returned and the boarding pass information read by the bar code reader 5 installed in the restricted area 4. The guide information generating means 34 for generating the guide information to the boarding gate 3 and the passenger specified by the guide information generating means 34 hold the mobile phone 7. If that includes mail to the mobile phone 7, or / and, a communication unit 35 for performing communication by telephone, and a control unit 33 for controlling each unit.
That is, the control means 33 controls the entire system. That is, as the configuration of the control means 33, the storage control means 30 for associating the passenger-related information stored in the DB 21 for each passenger, the flight information acquired from the flight information system (AIS) 22 and the flight information recorded on the boarding pass Information search means 31 for comparing information, information search means 32 for searching for information on the specific passenger from the PC terminal 2 of the boarding gate 3, and information for the specific passenger The guide information generating means 34 for generating the guide information up to the boarding gate 3 and if the passenger is registered to hold the mobile phone 7, the mobile phone 7 is sent by e-mail or telephone And communication means 35 for making contact. Thereby, the control means 33 can control all means of the system in an integrated manner.

  In addition, this invention is not limited only to embodiment mentioned above. Each function that constitutes the passenger movement support system of the above-described embodiment is programmed, written in advance on a recording medium such as a CD-ROM, and the CD-ROM is mounted on a medium driving device such as a CD-ROM drive mounted on a computer. It goes without saying that the object of the present invention is achieved by installing a ROM or the like, storing these programs in a memory or storage device of a computer, and executing them. In this case, the program itself read from the recording medium realizes the functions of the above-described embodiment, and the program and the recording medium recording the program also constitute the present invention.

3 and 4 are flowcharts for explaining the operation of the passenger movement support system of the present invention. After the passenger receives the boarding pass at the check-in counter 19 and performs the boarding procedure (Y in S1), the two-dimensional barcode printed on the boarding pass (passenger name, boarding date, seat number, sequence number, destination, etc.) ) Is read by the barcode reader 18 (S2) and stored in the DB 21 via the PC terminal 17. If there is a mobile phone at the same time (Y in S3), an e-mail address or telephone number is also input from the PC terminal 17 (S4) and registered in the DB 21 (S5).
Then, the control device 20 matches the flight information acquired from the AIS 22 and the two-dimensional barcode information of the boarding pass (S6). If the flight information matches (Y in S6), the departure time, the gate number, and the current A situation or the like is added to the DB 21 (S7).
Next, when the passenger passes the security checkpoint 15, the bar code reader 14 reads the boarding pass bar code (S8) and indicates that the passenger has passed through the metal detector (Y in S9). Is added to DB21 (S10). At the same time inspection section is to determine the adult and children passengers want to add to the TeIri force to DB21 adults and children divided into the system from the PC terminal 13 (S11).
Here, in the state where step S7 is completed, the boarding pass is read by the barcode reader 18 in the general area 16, whereby the shortest route guidance to the boarding gate 2 can be visually performed, and the store on the route 8 Perform facility guidance. In addition, if you register your mobile mail address, you can receive a warning e-mail such as "Before boarding XX minutes before" while comparing the boarding time with the current time, and the latest information such as the departure time change by information from AIS22 Can receive information.

Next, after passing the security checkpoint 15, the departure procedure is completed (Y in S12) and the vehicle enters the restricted area 4. Even during the departure procedure, the barcode of the boarding pass is read by the barcode reader 11 (S13), and the departure examination classification is set to "ON" (S14). You can receive the same services as above in the restricted area 4 after immigration.
Next, at the boarding gate 3 of the airline, although the boarding check is being performed (Y in S17), the passenger's movement status that does not appear at the boarding gate 3 is displayed using the PC terminal 2, etc. (S18). In this case, if the security check pass classification is “ON” (Y in S20), it is basically determined that the user is in the restricted area 12 (S21), and if “OFF”, it is determined that the security check has not been passed. (S30). If the security inspection pass classification is “ON” (Y in S20) and the departure examination classification is “OFF” (N in S22), it passes the metal detector and waits for the departure examination (S31). If the departure examination division is “ON” (Y in S22), it means that the vehicle remains in the restricted area 4. When the flight time arrives (Y in S23), if the passenger has a mobile phone (Y in 24), email the mobile phone to that effect (S25), otherwise (N in S24), Called by the broadcasting facility 25 (S31). As a result, if the passenger is boarded (Y in S26), the flight becomes GO (S29). On the other hand, if the predetermined time has not passed in step S26 (Y in S27), the passenger's luggage is unloaded from the aircraft 1 (S28).

If the flight information and boarding pass information do not match in step S6 (N in S6), the passenger is notified that the flight is different (S15). If the departure examination is not passed in step S12 (N in S12), the departure is rejected (S16).
That is, passenger information necessary for the passenger is recorded on the boarding pass received by the check-in counter 19. Therefore, in the present embodiment, in order to register the passenger information in the system DB 21, the information comparing means 31 compares the flight information obtained from the flight information system 22 with the flight information recorded in the boarding pass information. . If the comparison results match, the departure time, gate number, and current situation are added to the passenger information stored in the information area of the DB 21. Thereby, it links to the information of each passenger, required information is added, and a passenger's information accuracy can be improved.

For example, in the case of an international flight, the restricted area includes a security checkpoint 15 for checking the belongings on the plane and an immigration checkpoint 9 using a passport. Accordingly, in order to check at which stage the passenger is now at the boarding gate 3, every time passing through these restricted areas 12, 4, the fact that the restricted area has been passed is added to the passenger-related information area. Thereby, at the boarding gate, it is possible to immediately recognize the current state of the passenger who has not completed the boarding check.
The boarding pass is generally composed of paper. In addition, since it is discarded after use, the boarding pass must be inexpensive. The boarding pass must be configured to record information about passengers. Therefore, in the present invention, boarding pass information is recorded by a one-dimensional or two-dimensional barcode depending on the amount of information and is read by a barcode reader. Recently, there is also a method of storing information in a non-contact information storage medium such as an IC tag. Thereby, the information recorded on the boarding pass can be read accurately and at high speed.
Moreover, as a method of calling a passenger who does not appear on the boarding gate 3 on time, in-site broadcasting is generally used. However, broadcasting in large airports is surprisingly difficult to hear and often missed. Therefore, in the present embodiment, in addition to the method, the passenger holding the mobile phone 7 is notified by mail or telephone. Thereby, information can be reliably transmitted to the person.

FIG. 5 is a flowchart for explaining a procedure for a passenger in the restricted area to operate the guidance terminal. If the passenger waiting for boarding has forgotten the boarding time for shopping, etc. and is called by in-house broadcasting, or by e-mail or telephone, there is no problem if the location of the boarding gate 3 is recognized. It may not be possible to determine whether or not In such a case, the guidance terminal 6 in the vicinity is searched, and the boarding pass is read by the barcode reader 5 (Y in S4). The bar code reader 5 reads the boarding pass information recorded on the boarding pass (S41) and transmits it to the control device 20. The control device 20 identifies the passenger from the boarding pass information, determines whether the passenger is a passenger permitted to enter the restricted area 4 (S42), and if it is a permitted passenger (Y in S42) ), The passenger information is searched from the DB 21 (S43). Then, guidance information from the flight information or the like to the passenger's boarding gate 3 is generated by the guidance information generating means 34 (S44) and returned to the guidance terminal 6 (S45). On the other hand, if it is determined in step S42 that the passenger is not permitted to enter restricted area 4 (N in S42), a message indicating that entry is not permitted is displayed (S46).
That is, a passenger called from the boarding gate 3 by in-house broadcasting or e-mail or the like must go to the boarding gate 3 and complete a boarding check. In the present embodiment, a plurality of barcode readers 5 and guide terminals 6 are installed in the restricted area 4 for passengers who do not appear at the boarding gate 3. Passengers called from the in-house broadcast or mobile phone go to the nearby guidance terminal 6 and read the boarding pass information recorded in their boarding pass by the bar code reader 5. As a result, the number of the boarding gate 3 and the guidance information up to the boarding port 3 are displayed on the guidance terminal 6. This allows passengers to quickly recognize where they must go.

FIG. 6 is a diagram for explaining the contents of information stored in a database provided in the passenger movement support system of the present invention.
In the DB 21, a data name 40 is stored for each passenger name 41. For example, flight name, boarding date, seat number, sequence number, destination, e-mail address, mobile phone number, departure time, gate number, current status, security inspection pass category, adult / child category, immigration Categories, etc. are recorded. As an example, in the case of the passenger name “XXX”, the boarding flight name “JA123”, the boarding date “2010.3.18”, the seat number “A15”, the sequence number “0015”, the destination “Hawaii”, Mail address xx @ ΔΔΔ ”, mobile phone number“ xxx × ΔΔΔ1234 ”, departure time“ 13:20 ”, gate No.“ north 20 ”, current status“ checking in ”, security check pass classification“ ON ”, It is stored as “adult” for adults / children and “ON” for immigration. Further, necessary contents are also stored for the other passengers “ΔΔΔΔ” and “XXX”. Therefore, the contents related to the data name are added each time the data passes through each area. Therefore, the control means can grasp all the current situations of the passenger by searching for the passenger name recorded on the boarding pass.
As described above, the case of an airport as a transportation means has been described. However, the present invention can also be applied to a ship or a terminal on an electric railway.

1 Aircraft, 2 PC terminal, 3 Boarding gate, 4 Restricted area, 5 Bar code reader, 6 Guide terminal, 7 Mobile phone, 8 Shop, 9 Immigration office, 10 PC terminal, 11 Bar code reader, 12 Restricted area, 13 PC terminal, 14 Bar code reader, 15 Security inspection area, 16 General area, 17 PC terminal, 18 Bar code reader, 19 Check-in counter, 20 Control device, 21 DB, 22 Flight information system (AIS), 23 Network, 24 Management center, 25 broadcasting equipment, 30 storage control means, 31 information comparison means, 32 information retrieval means, 33 control means, 34 guidance information generation means, 35 communication means, 100 passenger movement support system

Claims (5)

In the terminal building where passengers carry out boarding procedures for transportation , passengers holding boarding passes that have already boarded the boarding pass will be installed in restricted areas where entry is permitted to confirm the location of the passengers and provide information to the passengers A passenger movement support system to perform,
A boarding pass information reading means for reading the boarding pass information recorded on the boarding pass,
Other information input means for inputting information other than the boarding pass information;
Informing means for informing the passenger of information related to boarding based on other information obtained by the other information input means;
Boarding pass information reading and displaying means for reading boarding pass information recorded in the boarding pass of the passenger who has received the notification from the notification means, and displaying information relating to the boarding pass;
Information storage means for storing each piece of information relating to the passenger in association;
Storage control means for storing information relating to passengers stored in the information storage means in association with each passenger, information for comparing operation information obtained from the operation information system and boarding pass information read by the boarding pass information reading means Comparing means, information searching means for searching information relating to passengers to be notified by the notifying means from the information storage means, guidance to the boarding gate where the passengers board by specifying the passengers searched by the information searching means Guidance information generating means for generating information, and control means provided with communication means for making a mail or / and making a call to the portable terminal when the passenger notified by the notification means holds the portable terminal ; With
When the control means confirms that the boarding pass information of the passenger is read by the boarding pass information reading and display means and the passenger is permitted to enter the restricted area, the guide information generating means A passenger movement support system that generates guidance information to a boarding gate where a passenger boardes and displays the guidance information on the boarding pass information reading and displaying means . The control unit compares the operation information obtained from the operation information system with the operation information recorded in the boarding pass information read by the boarding pass information reading unit by the information comparison unit, If they match, the passengers of claim 1, wherein the storing the information storage means to the starting time in the information area about occupant customers stored, gate number, and adds the current situation Mobility support system. Each time the passenger is permitted to enter the restricted area, the control means additionally stores information indicating that the passenger has passed the restricted area in the information area related to the passenger stored in the information storage means. The passenger movement support system according to claim 1 . The passenger movement support system according to claim 1 , wherein the notification means is a mail by a mobile terminal, a telephone contact, or a local broadcast.   The passenger according to claim 1, wherein the boarding pass information reading unit and the specific boarding pass information reading unit are a one-dimensional or two-dimensional bar code reader or a reader that reads information from a non-contact information storage medium. Mobility support system.

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