JP5016974B2 - Automatic transaction equipment - Google Patents

Description

  The present invention relates to an automatic transaction apparatus, and more particularly to an automatic transaction apparatus capable of preventing leakage of personal information of a user such as a personal identification number.

  Items that specify an account number such as a cash card or passbook (transaction card) when an end user (customer) uses an automated teller machine such as ATM (Automated Teller Machine) or CD (Cash Dispenser) It is necessary to perform the password input operation.

  In the password input, the end user inputs the password using a password input device (keypad) mounted on the device. As a result, the person is confirmed and the transaction is performed. However, there is a possibility that the input operation of the personal identification number may be stolen by a person other than the end user, for example, customers lined up later.

  In addition, when a surveillance camera or the like introduced by a financial institution for the purpose of crime prevention is installed on the ceiling of the cash corner, the operation content of the end user may be reflected in the surveillance camera. In such a case, the personal identification number may be leaked through the video of the surveillance camera.

In order to avoid such a problem, for example, in Patent Document 1, an opaque cover (peep prevention cover) is provided so as to cover the PIN code input mechanism and the operating hand, and only the end user can see the operating hand. It has been shown not to.
JP 2001-325665 A

  However, in the example shown in the patent document, when the position of the end user's eyes is high, a blind spot may occur inside the cover. In such a case, a small camera or the like can be concealed and installed in a blind spot area that is not visible to the end user. That is, there is a possibility that a fake peep prevention cover with a built-in camera may be attached, which is not preferable for crime prevention.

  The present invention has been made in view of such problems, and provides an automatic transaction apparatus including a keypad cover that can effectively prevent leakage of personal information of a user such as a personal identification number. is there.

  In order to solve the above problems, the present invention employs the following means.

In an automatic transaction apparatus having a card reading mechanism for reading a transaction card, a bill depositing / withdrawing mechanism, and a customer operation unit operated by a customer when depositing / withdrawing, the customer operation unit includes a keypad for inputting a personal identification number; A translucent keypad cover surrounding the upper side, the left side, and the right side of the keypad; and a guidance lamp arranged at the back of the cover in the keypad cover to prompt a password input operation. The lamp projects a shadow of a foreign object placed inside the keypad cover onto the keypad cover, and the display unit of the customer operation unit displays a message requesting confirmation of the presence or absence of the foreign object.

  Since the present invention has the above-described configuration, it is possible to prevent leakage of user personal information such as a personal identification number.

  Hereinafter, the best embodiment will be described with reference to the accompanying drawings. FIG. 1 is a diagram for explaining an automatic transaction apparatus according to the present embodiment. The automatic transaction apparatus 101 displays a control unit 102 that controls the entire apparatus, displays information to an end user, a customer operation unit 103 that receives an operation input from the end user, and displays a state of the automatic transaction apparatus 101 to an attendant. An clerk operation unit 104 that accepts an clerk's operation input, a card reader / writer that handles the end user's cash card, and a card / detail slip mechanism 105 that includes a print mechanism that prints and issues a statement slip to the end user, an end user A bankbook printing mechanism 106 for printing on the bankbook, a banknote depositing / withdrawing mechanism 107 for depositing / withdrawing banknotes, a coin depositing / withdrawing mechanism 108 for depositing / withdrawing coins, and an interface unit 109 for connecting the automatic transaction apparatus 101 and the external device 110. Prepare.

  FIG. 2 is a diagram for explaining the details of the customer operation unit 103. The customer operation unit 103 includes a display 202 having a liquid crystal display for displaying information to the end user, a touch panel 201 for operation input by the end user, a keypad 203 such as a pin pad for the end user to input a password, a password Is provided with a guidance lamp 204 that irradiates the operation unit (keypad) to prompt the input of a personal identification number, and the customer operation unit 103 is controlled by the control unit 102 via the communication interface 205.

  3, 4, and 5 are diagrams for explaining the mounting state of the keypad 203, FIG. 3 is an external view of the keypad with the keypad cover attached, and FIG. 4 is a cross-sectional view of the keypad with the keypad cover attached. FIG. 5 is a diagram for explaining a situation of a shadow appearing when the guidance lamp is turned on.

  As shown in FIGS. Usually, the keypad 203 is mounted on a substantially horizontal surface formed on the front panel of the automatic transaction apparatus. Further, the keypad 203 includes a box-shaped and translucent keypad cover 301 that surrounds four sides of the upper side, the left side, the right side, and the rear side when viewed from the operator side. The portion surrounding the rear side of the keypad cover can be omitted. Further, it is desirable that the part surrounding the upper side of the keypad be an open type in which the height from the keypad surface gradually increases toward the operator side.

  Further, a reflecting mirror 302 is arranged at a position in front of the keypad 203 that can be viewed by the end user.

  It is desirable that the keypad cover 301 completely surrounds the keypad 203. Thereby, it can prevent that the operation content of a keypad is image | photographed with the surveillance camera arrange | positioned on the ceiling.

  As described above, by attaching the keypad cover 301, it is possible to prevent the operation content from being seen by anyone other than the operating end user, for example, a person standing beside or behind the end user.

  In addition, as described above, an input operation such as a personal identification number cannot be taken by a surveillance camera. For this reason, the personal identification number does not leak through the video of the surveillance camera.

  When the keypad cover 301 is formed in a box shape surrounding the upper, left side, right side and rear side of the keypad 203 as described above, as shown in FIG. When the line of sight 401 is high, a blind spot 402 that cannot be seen behind the keypad cover 301 is generated. However, this blind spot can be eliminated by arranging the reflecting mirror 302.

  Further, at least the upper surface side of the keypad cover 301 is formed of a translucent material, and a guidance lamp 204 is disposed on the back side of the keypad 203. When requesting the input of a personal identification number or the like, when the guidance lamp 204 is turned on to irradiate the operation unit, or when a suspicious object such as a small camera is set inside the keypad cover 301, the shadow 501 of the suspicious object is As shown in FIG. 5, the image is displayed on the upper surface of the keypad cover 301. At this time, the suspicious object can be visually confirmed by the reflecting mirror 302.

  FIG. 6 is a diagram illustrating an input procedure when inputting a personal identification number in a transaction using an automatic transaction apparatus.

  As described above, in cash transactions using an automatic transaction apparatus, it is necessary to perform identity verification. When the personal identification number is used for identity verification, the automatic transaction apparatus starts accepting the personal identification number after reading the cash card inserted in the apparatus (step S601). At this time, the guidance lamp 403 is turned on (step S602), and guidance for urging foreign matter confirmation is displayed on the display 202 of the customer operation unit 103 (step S603).

  FIG. 7 is a diagram illustrating an example of guidance display displayed at this time. As a guidance display, for example, as shown in Fig. 7, "Check if there is a foreign object shadow on the cover and mirror. If you are suspicious, press the end button to end the transaction." And a confirmation button and an end button are displayed.

  The end user confirms whether or not the shadow of the suspicious object (foreign matter) is reflected on the keypad cover 301 and the reflector, and if there is no suspicious object, presses the confirmation button to suspect the presence of the suspicious object Presses the end button (step S604).

  When the end user presses the confirmation button 702, a password input screen is displayed to prompt the user to input the password (step S605). When the security code is entered, the entered security code and the registered security code are verified at the host (step S606). If the verification result is OK (match), subsequent transactions with the automatic transaction apparatus are permitted. (Step S607). If the result of collating the personal identification number with the host is NG (mismatch), the screen prompting the input of the personal identification number is displayed again and the number of retries is determined (step S608).

  Here, the number of retries is up to two. That is, when the number of times of light-write is up to 2, a screen prompting the re-input of the personal identification number is displayed, and when the number of retries reaches 3, the card is returned and the transaction is terminated (steps S608 and S609).

  In step S604, when the end user presses the end button, the control unit of the automatic transaction apparatus records information indicating that there is a suspicious object, returns the cash card, and ends the transaction (steps S611 and S612). Note that information regarding the presence of suspicious objects can be referred to later by an attendant of the automatic transaction apparatus.

  As described above, according to the present embodiment, the keypad is covered with the translucent keypad cover so as to surround the upper surface and both side surfaces thereof, and the inside of the keypad cover is irradiated with the guidance lamp. Furthermore, a reflecting mirror is installed at the end of the keypad on the end user side.

  As described above, by attaching the keypad cover 301, it is possible to prevent the operation content from being seen by anyone other than the operating end user, for example, a person standing beside or behind the end user.

  In addition, the input operation such as a password cannot be taken by a surveillance camera installed above the keypad. For this reason, the personal identification number does not leak through the video of the surveillance camera.

  Further, the blind spot 402 generated in the back of the keypad cover 301 can be eliminated by the reflecting mirror.

  In addition, since at least the upper surface side of the keypad cover 301 is formed of a translucent material, even when a suspicious object such as a small camera is placed inside the keypad cover 301, the keypad cover 301 The presence or absence of a suspicious object can be confirmed simply by monitoring the shadow projected on the top surface.

It is a figure explaining the automatic transaction apparatus concerning this embodiment. It is a figure explaining the detail of a customer operation part. It is a figure explaining the mounting state of a keypad. It is a figure explaining the mounting state of a keypad. It is a figure explaining the mounting state of a keypad. It is a figure explaining the input procedure at the time of PIN code input. It is a figure which shows the example of a guidance display.

Explanation of symbols

DESCRIPTION OF SYMBOLS 101 Automatic transaction apparatus 102 Control part 103 Customer operation part 104 Personnel operation part 105 Card / detail slip mechanism 106 Passbook printing mechanism 107 Banknote depositing / withdrawing mechanism 108 Coin depositing / withdrawing mechanism 109 Interface part 110 External apparatus 201 Touch panel 202 Display 203 Keypad 204 Guidance lamp 205 Interface unit 301 Keypad cover 302 Reflector 401 Line of sight 402 Blind spot

Claims (2)

In an automatic transaction apparatus having a card reading mechanism for reading a transaction card, a bill depositing / withdrawing mechanism, and a customer operation unit that a customer operates when depositing / withdrawing,
The customer operation unit
A keypad for entering the PIN,
A translucent keypad cover surrounding the upper, left and right sides of the keypad ;
A guidance lamp arranged at the back of the keypad cover for prompting a password input operation;
The guidance lamp projects a shadow of a foreign object placed inside the keypad cover onto the keypad cover, and the display unit of the customer operation unit displays a message requesting confirmation of the presence or absence of the foreign object. apparatus. The automatic transaction apparatus according to claim 1,
An automatic transaction apparatus characterized in that a reflecting mirror capable of observing the upper inner surface of the keypad cover is provided in front of the keypad .

Images