JP4748523B2 - Window application delivery system, window application delivery method, program, and recording medium - Google Patents

Description

  The present invention relates to a window application delivery system, a window application delivery method, a program, and a recording medium for receiving an application document by an applicant and delivering a delivery document based on the received application document.

  When a city office or financial institution requests an application for a copy of a resident's card or a deposit transfer, it is first placed next to the application window.

  When requesting a refund of deposit at a financial institution or requesting a copy of a resident's card at a public office, etc., first receive the waiting number tag on the side of the window, fill out the prescribed application documents, and call the number on the number tag The person goes to the counter and receives deposits, documents, etc. (hereinafter referred to as Conventional Technology 1).

Moreover, in patent document 1, the name and telephone number regarding an applicant are memorize | stored in an application reception apparatus, the incoming call from the communication terminal which an applicant operates is received, and the calling party number received from the communication terminal stores user information. An application reception system is disclosed that performs a predetermined reception process based on data relating to an application received from a communication terminal (hereinafter, conventionally, if it is registered or not). Technology 2).
JP 2002-358392 A

  However, in the above-described prior art 1, recently, there is a case where presentation of an identification card or the like may be required, but it is difficult to prevent impersonation by another person, for example, without a photo such as a health insurance card. There is also a possibility that the number tag is dropped and picked up by a third party, or the number tag is forged.

  After the enforcement of the Personal Information Protection Law, the above-mentioned current system is sufficient for privacy protection, although it is necessary to more carefully operate the delivery of documents related to privacy, such as copies of resident's cards and family register schedules. is not.

  Further, according to the above-described prior art 2, the applicant can only confirm “electronically”, and concerns such as “spoofing” are not completely eliminated.

  The present invention was made to solve the above problems, and the purpose of the present invention is to suppress impersonation and fraudulent application of the applicant in the actual window application assuming a financial institution or a government office, It is to provide a mechanism to build a window application delivery system that enables subsequent tracking.

  The present invention is attached to a carrier that is delivered together with the first ID data, application documents, or delivery documents from the first ID storage means attached to the receipt tag delivered to the applicant when the application documents are received. Reading means capable of reading the second ID data from the second ID storage means, photographing means capable of photographing the applicant image at the time of receiving the application document, and reading by the reading means at the time of receiving the application document Control means for associating a set of first ID data and second ID data with the applicant image photographed by the photographing means at the reading timing and storing the associated image in a storage means, and the control means The first ID data and the second ID data read at the timing when the reading means reads the first ID data and the second ID data at the time of delivery of the delivery document. Using the data set as a key, the applicant image associated with the key is acquired from the storage means, and the acquired applicant image is displayed on the display means installed so that the person in charge can see in real time. And second control means for controlling as described above.

  According to the present invention, in an actual window application assuming a financial institution or a government office, it is possible to suppress impersonation of an applicant, fraudulent application, etc., prevent misdelivery, and enable subsequent tracking. An application delivery system can be established. In particular, by using two RF-IDs, it is possible to effectively prevent erroneous delivery due to forgery or theft of number tags.

  This system can also be used as a security camera, and the application image and the delivery image can be stored in association with the application documents with the minimum image capacity. There are effects such as the ability to suppress large-scale browsing of resident's cards, etc., and the subsequent tracking of unauthorized use of accounts such as wire fraud.

  Embodiments will be described below with reference to the drawings.

  FIG. 1 is a system configuration diagram showing an example of a window application issuing system showing an embodiment of the present invention. In the present embodiment, a copy of the resident card at the government office will be described as an example.

  As shown in FIG. 1, in the window application issuing system of this embodiment, the reception terminal 100, the search terminal 200, the server 300, and the monitoring camera 400 can communicate with each other via a network such as a LAN 900 (may be a wide area network). It is connected.

  The reception terminal 100 is connected to a transmission / reception module (transmission / reception M) 700 for RF-ID (IC tag). The search terminal 200 is also connected with a similar RF-ID transmission / reception module (transmission / reception M) 800.

  The effective distance of the transceiver module 700 is, for example, about 50 cm.

  The transmission / reception modules 700 and 800 are for reading information in the RF-ID attached to the application waiting number tag 2000 and the RF-ID attached to the clear case 3000 for storing application documents and delivery documents. Note that the RF-ID used in the present embodiment may be either a passive type not equipped with a battery, a capacitor, or the like, or an active type equipped with a battery, a capacitor, or the like.

  Further, a document scanner 600 for reading application documents and a printer 500 are also connected to the search terminal 200.

  On the hard disk of the server 300, an resident's card DB, an image DB that stores images taken by the monitoring camera 400, scan information (application document images) of various information application documents to be described later, application records, history information (history DB), etc. Is remembered.

  Assume that the monitoring camera 400 is installed at a position where the delivery counter of the reception counter 1000 can be photographed.

  Needless to say, the functions of the reception terminal 100, the search terminal 200, and the server 300 may be performed by a single computer.

  The application document reception counter (reception desk) and the delivery document delivery counter (delivery window) may be different, and the reception terminal 100 and the transmission / reception module 700 may be provided respectively.

  Further, the reception counter (reception counter) and the delivery counter (delivery counter) may be different, and the monitoring camera 400 may be provided in each.

  There may be a plurality of reception terminals 100, transmission / reception modules 700, search terminals 200, and transmission / reception modules 800.

  The clear case 3000 can be any carrier as long as the RF-ID can be attached (pasted) and can be transported together with application documents and delivery documents (can be carried and delivered). Good. For example, an envelope, a tray, a clip, a band, a removable adhesive tape (sticky paper), or the like may be used. In this embodiment, a clear case is used as an example.

  The number tag 2000 may be made of any material as long as the RF-ID can be attached (pasted). For example, it may be paper, a chemical substance such as plastic, or a natural material such as metal or wood.

  Furthermore, in the present embodiment, the configuration example in which the RF-ID is attached to the number tag 2000, the clear case 3000, and the like has been described. However, the storage means attached to the number tag 2000, the clear case 3000, etc. is the RF-ID. It is not limited.

  Hereinafter, the hardware configuration of the reception terminal 100, the search terminal 200, and the server 300 illustrated in FIG. 1 will be described with reference to FIG.

  FIG. 2 is a block diagram illustrating an example of a hardware configuration of a computer applicable to the reception terminal 100, the search terminal 200, and the server 300 illustrated in FIG.

  As shown in FIG. 2, the computers applicable to the reception terminal 100, the search terminal 200, and the server 300 are a CPU 21, a RAM 22, a ROM 23, a LAN adapter 24, a video adapter 25, a keyboard 26, a mouse 27, and the like. A pointing device, a hard disk 28, a recording medium drive (storage medium drive) such as a CD-ROM drive 29 and a DVD-ROM drive, and an external interface (external I / F) 30, which are connected via a system bus 20. Are connected to each other.

  That is, the computer shown in FIG. 2 is typically a personal computer (PC), but is not limited thereto, and may be configured by a so-called workstation, PC server, or dedicated hardware.

  The CPU 21 performs overall control of the entire apparatus by reading out a program stored in a storage medium such as the ROM 23, the hard disk 28, or the CD-ROM drive 29 and executing it on the RAM 22 or the like.

  The RAM 22 is used as a program execution and work area for the CPU 21. The LAN adapter 24 is a communication interface for connecting to a network.

  A display such as a CRT or LCD is connected to the video adapter 25 and controls display on the display.

  In addition to the so-called operation system, the hard disk 28 stores programs and various data shown in the flowcharts described later. In the case of the server 300, the resident card DB, an image DB that stores images taken by the monitoring camera 400, scan information (application document images) of various information application documents, application records, and history information are stored in the hard disk 28. (History DB) and the like are also stored.

  The external I / F 30 is an external I / F such as USB or SCSI, and can connect the transmission / reception modules 700 and 800 shown in FIG.

  Hereinafter, with reference to the flowchart of FIG. 3, the reception process in the reception terminal 100 and the server 300 shown in FIG. 1 and the display process of the application image at the time of document delivery will be described.

  FIG. 3 is a flowchart showing an example of a first control processing procedure according to the present invention, which corresponds to the reception processing in the reception terminal 100 and the server 300 shown in FIG. In the figure, S300 corresponds to the processing executed by the RF-ID added to the clear case and the number tag. S301 to S304 correspond to processing on the receiving terminal 100 side, and are realized by the CPU of the receiving terminal 100 reading and executing a program stored in a recording medium such as a hard disk. Further, S321 to S331 correspond to processing on the server 300 side, and are realized by the CPU of the server 300 reading and executing a program stored in a recording medium such as a hard disk.

  When the window application issue system of this embodiment is activated, at least one monitoring camera 400 takes an image of the reception window of the reception counter 1000 and continues to transmit the taken image to the server 300. The server 300 associates this image (about 10 frames per second) with the image reception time and records it in the image DB in the hard disk 28.

  First, the reception person in charge at the reception counter 1000 receives the number tag 2000 and the application documents from the applicant, puts the application documents in the clear case 3000, and receives the clear case 3000 and the number tag 2000 received from the applicant. Once placed on the transmission / reception module 700 (note that the situation at this time is also taken by the monitoring camera 400 and the image is transmitted to the server 300 and stored).

  As described above, the number tag 2000 and the clear case 3000 are placed on the transmission / reception module 700 of the reception terminal 100, and the RF-ID attached to the application waiting number tag 2000 or the RF-ID attached to the clear case 3000. When the ID receives the reference radio wave from the transmission / reception module 700, in step S300, each RF-ID transmits its serial number or information (ID data) stored in the memory as a return radio wave to the transmission / reception module 700.

  The transmission / reception module 700 of the reception terminal 100 transmits an RF-ID reference radio wave at regular intervals, and receives a return radio wave from the RF-ID in step S301. As a result of the person in charge of the counter placing the clear case 3000 and the number tag 2000 received from the applicant on the receiving module 700, the RF-ID and the clear case where the transmission / reception module 700 of the receiving terminal 100 is attached to the number tag 2000 are displayed. When a pair of return radio waves from the RF-ID attached to 3000 is received, the CPU of the receiving terminal 100 advances the process to step S302.

  In step S <b> 302, the CPU of the reception terminal 100 sends the time information at the time of receiving the information on the two RF-IDs and the information on the information on the two RF-IDs included in the pair of return radio waves to the server 300. Send.

  When the application document is accepted, the number tag 2000 is returned to the applicant, and the applicant leaves the reception counter 1000 and waits for receipt of the document on a nearby bench or the like. Then, when there is a call for delivery, the applicant goes to the reception counter of the reception counter 1000 again, hands over the number tag 2000 to the reception person in charge of the reception counter 1000, and offers for delivery of documents.

  Also at this time, when the person in charge of the reception counter 1000 receives the number tag 2000 from the applicant, the number tag 2000 received from the applicant and the clear case 3000 containing the delivery document application documents are temporarily stored. Then, it is placed on the transmission / reception module 700 (note that the situation (applicant image) at this time is also taken by the monitoring camera 400, and the image is transmitted to the server 300 and stored).

  Therefore, at the time of delivery, each RF-ID of the number tag 2000 and the clear case 3000 is referred to by the transmission / reception module 700 of the reception terminal 100, and two pieces of RF-ID information and time information are transmitted from the reception terminal 100 to the server 300. (S300 to S302).

  In step S321, the CPU of the server 300 receives two pieces of RF-ID information and time information transmitted from the reception terminal 100.

  Next, in step S322, the CPU of the server 300 reads the image information corresponding to the time information received in step S321 from the image DB, and these four pieces of information (two RF-ID information, time information, and image information). (The image information is only the frame number of the image and the image itself is not stored), and is stored as history information in the work area of the RAM of the server 300.

  Next, in step S323, the CPU of the server 300 stores the history stored in the hard disk storage area of the server 300 based on the two RF-ID information in the history information stored in the RAM of the server 300 in step S322. Information is searched, and in step S324, it is determined whether or not the same two RF-ID information has already been recorded in the storage area as history information and the processing flag (see S326 described later) has been processed.

  Here, the CPU of the server 300 indicates that the same two RF-ID information has not yet been recorded in the history information in the storage area, or the same two RF-ID information has already been recorded in the history in the storage area. If it is recorded in the information and the processing flag is “processed”, it is determined that this processing is acceptance of a new application.

  On the other hand, if the same two pieces of RF-ID information are already recorded in the history information in the storage area and the processing flag is “unprocessed”, it is determined that this processing is a delivery processing.

  In step S324, if the CPU of the server 300 determines to accept, the process proceeds to step S325. On the other hand, if the CPU of the server 300 determines to wait for delivery, the process proceeds to step S327.

  In step S325, the CPU of the server 300 extracts a still image from the image DB based on the image information (frame number) in the history information stored in the RAM of the server 300 in step S322, and the extracted still image, Two pieces of RF-ID information, time information, and a processing flag (unprocessed) in the corresponding history information are stored in the work area of the hard disk of the server 300 as history information.

  Next, in step S326, the CPU of the server 300 sets the still image extracted in step S325 from the image DB as an image at the time of application, the application-time image, time information, two RF-ID information, and a processing flag ( After the history information including “processing” is stored in the history DB of the hard disk of the server 300, continuous recording reception data in the image DB is deleted at regular time intervals. That is, the recorded received images themselves in the image DB are cleared, for example, every 10 minutes, except for still images stored separately. Note that the received video data is not deleted when this system also serves as a security system.

  Then, when the process of step S326 ends, the CPU of the server 300 returns the process to step S321.

  After receiving the application, the application documents put in the clear case 3000 are circulated to the person in charge of the search terminal 200 together with the clear case 3000, and the search process of the resident card DB and the process of creating the application document are executed.

  Therefore, the description of the flowchart of FIG. 3 is temporarily interrupted, and the search process of the resident card DB and the application document creation process in the search terminal 200 and the server 300 shown in the flowchart of FIG. 4 will be described.

  FIG. 4 is a flowchart showing an example of a second control processing procedure according to the present invention, which corresponds to the resident card DB search processing and application document creation processing in the search terminal 200 and server 300 shown in FIG. In the figure, S400 corresponds to the process executed by the RF-ID added to the clear case 3000. S401 to S408 correspond to processing on the search terminal 200 side, and are realized by the CPU of the search terminal 200 reading out a program stored in a recording medium such as a hard disk to the RAM and executing it. Further, S421 to S427 correspond to processing on the server 300 side, and are realized by the CPU of the server 300 reading out a program stored in a recording medium such as a hard disk to the RAM and executing it.

  When the application documents received at the reception counter 1000 of the reception counter 1000 are put into the clear case 3000 and circulated to the person in charge of the search terminal 200, the person in charge of the search terminal 200 temporarily uses the clear case 3000. Place on the transceiver module 800.

  As described above, when the clear case 3000 is placed on the transmission / reception module 800 of the search terminal 200 and the RF-ID attached to the clear case 3000 receives the reference radio wave from the transmission / reception module 800, in step S400. The RF-ID of the clear case 3000 transmits its serial number or information stored in the memory to the transmission / reception module 800 as a return radio wave.

  The transmission / reception module 800 of the search terminal 200 transmits an RF-ID reference radio wave at regular intervals, and receives a return radio wave from the RF-ID in step S401. As a result of the person in charge of the search terminal 200 placing the clear case 3000 on the reception module 800, when the transmission / reception module 800 of the search terminal 200 receives a return radio wave from the RF-ID attached to the clear case 3000, the search The CPU of the terminal 200 stores the received RF-ID information in the RAM work area of the search terminal 200.

  Next, in step S402, the CPU of the search terminal 200 displays the delivery application acceptance input screen shown in FIG. 5 on the display of the search terminal 200, and inputs the bibliographic information 501 of the application form by the person in charge of the search terminal 200. Accept. FIG. 5 is a schematic diagram showing an example of a delivery application acceptance input screen displayed on the display of the search terminal 200 shown in FIG.

  Then, the person in charge of the search terminal 200 inputs the bibliographic information of the application form based on the application document put in the clear case 3000 in the input field 501 of the delivery application reception input screen of FIG. If an instruction to press with 200 mouse is given, the process proceeds to step S403.

  In step S403, the CPU of the search terminal 200 transmits the application bibliographic information input in step S402 and the RF-ID information read from the clear case 3000 and stored in the RAM in step S401 to the server 300.

  In step S <b> 404, the CPU of the search terminal 200 waits for the form print data from the server 3000.

  In step S <b> 421, the CPU of the server 300 receives the application bibliographic information and the RF-ID information transmitted from the reception terminal 100 and stores them in the RAM of the server 300.

  Next, in step S422, the CPU of the server 300 executes a DB search (resident card DB search in this embodiment) based on the application bibliographic information received in step S421, and the corresponding form data (in this embodiment). , Form data for printing a copy of the corresponding resident card).

  Next, in step S423, the CPU of the server 300 transmits the form data read by the DB search in step S422 to the search terminal 200. At this time, the CPU of the server 300 assigns the form grant number and stores it in the RAM of the server 300. Then, the process proceeds to step S324.

  The CPU of the search terminal 200 that has received the form data transmitted from the server 300 advances the process to step S405.

  In step S405, the CPU of the search terminal 200 combines the received form data with the form form stored in advance in the hard disk of the search terminal 200 to create a form, and prints the form print data to the printer. 500 to print out a form from the printer 500.

  In step S424, the CPU of the server 300 transmits screen information for scanning to the search terminal 200.

  Next, in step S425, the CPU of the server 300 receives the application bibliographic information received in step S421 and held in the RAM, the document delivery number, and the current date and time together with the received RF-ID information and the application bibliographic information. The association and unique application are numbered and registered in the hard disk storage area of the server 300 as application records, and the process proceeds to step S426.

  In step S406, the CPU of the search terminal 200 receives the scan screen information transmitted from the server 300, displays a scan screen (not shown) on the display of the search terminal 200, and issues a scan execution instruction. Accept.

  When the application document placed in the clear case 3000 is set in the scanner 600 by the person in charge of the search terminal 200 and a scan button (not shown) on the scan screen is instructed to be pressed, the CPU of the search terminal 200 In step S407, the application document is scanned by the scanner 600, and a scanned image is captured. Here, the scanned application document is returned to the clear case 3000, the clear case 3000 is placed on the transmission / reception module 800 of the search terminal 200, and the RF-ID information attached to the clear case 3000 is read. You may comprise.

  Next, in step S408, the CPU of the search terminal 200 uses the scanned image captured in step S407 and the RF-ID information acquired in step S401 and stored in the RAM (or acquired immediately before) as a server. 300, and the process returns to step S401.

  In step S426, when the CPU of the server 300 receives the scan image and the RF-ID information transmitted from the search terminal 200, in step S427, the scan image and the current date and time are used as the application document image and the scan image The information is registered in the hard disk storage area of the server 300 in association with the RF-ID received together. As a result, the application image and the application document image are stored in the server 300 in association with each other using the RF-ID as a key. After registration, the process returns to step S421.

  Thus, the search process of the resident card DB and the application document creation process in the search terminal 200 and the server 300 are completed.

  Then, the person in charge of the search terminal 200 adds the form printed by the printer (in this embodiment, a copy of the resident's card) to the clear case 3000 containing the application, and accepts the clear case 3000 together. Give it to the receptionist at the counter 1000 counter.

  Then, the reception person in charge at the reception counter 1000 calls the corresponding applicant and receives the number tag 2000 from the applicant (recipient). Then, the person in charge at the window temporarily places the clear case 3000 containing the received number tag 2000 and the form to be issued (a copy of the resident's card in this embodiment) on the transmission / reception module 700 (note that The situation at this time (recipient image) is also taken by the monitoring camera 400, and the image is transmitted to the server 300 and stored).

  Thereby, each RF-ID of the number tag 2000 and the clear case 3000 is referred to by the transmission / reception module 700 of the reception terminal 100, and two pieces of RF-ID information and time information are transmitted from the reception terminal 100 to the server 300 (FIG. 3 S300 to S302). Hereinafter, the description returns to the explanation of the flowchart of FIG.

  In step S321, the CPU of the server 300 receives the two pieces of RF-ID information and time information transmitted from the reception terminal 100, stores them in the RAM of the server 300, and receives them in step S321 in step S322. Image information corresponding to the time information is read from the image DB, and these four pieces of information (two pieces of RF-ID information, time information, and image information) are associated and stored as history information in the work area of the RAM of the server 300.

  Next, in step S323, the CPU of the server 300 stores the history stored in the hard disk storage area of the server 300 based on the two RF-ID information in the history information stored in the RAM of the server 300 in step S322. Information is searched, and in step S324, it is determined whether the same two RF-ID information has already been recorded in the storage area as history information and the processing flag (see S326) has been processed.

  If the same two pieces of RF-ID information are already recorded in the history information and the processing flag is “unprocessed”, it is determined that this processing is a delivery processing.

  If the CPU of the server 300 determines to issue, the process proceeds to step S327.

  In step S327, the CPU of the server 300 searches the storage area in the hard disk of the server 300 based on the history information (RF-ID information pair) stored in the RAM of the server 300, and the history information (RF -An image (a still image at the time of reception registered in S326) corresponding to the ID information pair) is read from the hard disk history DB of the server 300. The CPU of the server 300 is associated with one of the RF-ID information in the history information among the application document image information and the application record registered in the hard disk storage area after the time information in the history information. Get application document image information and application records.

  Further, the CPU of the server 300 transmits the read still image at the time of reception, the application document image, and the grant number in the application record to the reception terminal 100. Further, the CPU of the server 300 sets the processing flag in the corresponding history information in the history DB of the hard disk of the server 300 (the RF-ID information pair is the same and the processing flag is “unprocessed”) to “processed”. Update to Then, the process proceeds to step S328.

  When the CPU of the reception terminal 100 receives the image (still image at the time of reception, application document image) and the grant number from the server 100, the CPU of the reception terminal 100 receives the received image (the still image at the time of reception) in step S303. Based on the image, the application document image) and the delivery number, it is displayed on the reception time image display unit 603 of the delivery time screen shown in FIG. 6 displayed on the display of the reception terminal 100. Here, the delivery time screen will be described with reference to FIG.

  FIG. 6 is a schematic diagram showing an example of a delivery screen displayed on the display of the reception terminal 100 shown in FIG. 1 when a document is delivered.

  As shown in FIG. 6, the granting screen includes an application document display unit 601, a delivery number display unit 602, and a reception image display unit 603.

  The CPU of the reception terminal 100 displays the application document image received from the server 300 on the application document display unit 601 (that is, the image data of the application document scanned in step S408 in FIG. 4), and displays the image when receiving. It is assumed that the unit 603 is controlled to display a still image at the time of reception received from the server 300.

  Furthermore, the CPU of the reception terminal 100 controls to display the delivery number received from the server 300 on the delivery number display unit 602.

  Using this delivery screen, the receptionist who operates the reception terminal 100 compares the person who has received the reception with the still image displayed on the reception image display unit 603 and received the same applicant. It is possible to visually check whether the person is the same person.

  Therefore, it is possible to prevent a third party who has picked up the number tag or forged the number tag from impersonating the applicant and receiving the document.

  Therefore, fraudulent applications such as impersonation can be suppressed in the issuance of privacy-related documents such as copies of resident's cards and family register appendices.

  The description returns to the flowchart of FIG.

  Next, in step S328 of FIG. 3, the CPU of server 300 compares the image at the time of reception (image transmitted in step S327) with the image at the time of distribution (image transmitted from monitoring camera 400 at this time). Do (comparing clothes color, hair color, etc.). It should be noted that here, both images are determined to be inconsistent if there is a mismatched pixel in both images exceeding a certain threshold value, and both images are determined to match if there is no mismatched pixel in excess of a certain threshold value. Shall.

  Next, in step S329, if the CPU of the server 300 determines that the image at the time of acceptance and the image at the time of delivery do not match, the process proceeds to step S330, whereas if it is determined to match, the CPU proceeds to step S326. Proceed with the process.

  In step S330, the CPU of the server 300 transmits warning information indicating that the image at the time of reception does not match the image at the time of delivery to the reception terminal 100, and advances the processing to step S331.

  When the CPU of the receiving terminal 100 receives the warning information from the server 100, in step S304, the CPU of the receiving terminal 100 receives the delivery time screen shown in FIG. 6 of the receiving terminal based on the received warning information. A warning message (warning information) is displayed on the hour image display unit 603.

  This warning message indicates that the person in charge of operating the reception terminal 100 has a suspicion that the person who has received the application at the time of grant and the person in the still image displayed at the time of reception displayed on the reception image display unit 603 are not the same person. You can notify them and encourage them to carefully check.

  Next, in step S331, the CPU of the server 300 associates both the reception and delivery images with the RF-ID information and the application document image (described in FIG. 4) and stores them in another storage area of the hard disk 28. Then, the process returns to step S321.

  As a result, even if a document is illegally obtained by a third party due to impersonation or the like, it is possible to track the information after the fact and specify the criminal by the image at the time of receipt.

  In step S327 of FIG. 3, the processing flag in the corresponding history information in the history DB of the hard disk of the server 300 is updated to “processed”. However, by providing an “Issued” button on the issuance screen shown in FIG. 6 and receiving the delivery document to the recipient after receiving the delivery document, the “delivered” button is instructed to be pressed with a PD or the like. The CPU of the receiving terminal 100 transmits information (including the RF-ID information pair) indicating “already delivered” to the server 300, and the CPU of the server 300 that has received the information transmits the corresponding information in the history DB of the hard disk of the server 300. The processing flag in the history information to be updated may be updated to “processed”.

  This is the end of the description of the flowcharts of FIGS.

  The following is a summary of the window application issue system of this embodiment.

  In the window application issuance system of the present invention, at least one monitoring camera 300 images the distribution window. At the reception window, an RF-ID transmission / reception module 700 and a management terminal (reception terminal 100) are installed, and are connected to an application form reading scanner 600, an RF-ID transmission / reception module 800, and a printer 500 nearby. A delivery operation terminal (search terminal 200) is installed.

  Then, the applicant who issues a copy of the resident's card, etc. submits the application form at the window (the surveillance camera 300 records this image), and the person in charge of the reception is the clear case with the RF-ID attached (including document) 3000 is taken out, a document is put in, and the number tag 2000 with RF-ID is given to the applicant. The number tag 2000 may be handed over to the applicant in a waiting state for reception, and once received, the RF-ID information of the number tag 2000 may be read by the transmission / reception module 700. It may be configured such that after the RF-ID information of the tag 2000 is read by the transmission / reception module 700, it is handed over to the applicant for the first time.

  At this time, the RF-ID of the number tag 2000 and the RF-ID of the clear case 1000 are read by the detection module 700, associated with the captured image (application image), and stored in the HDD or the like of the server 300.

  The document of the clear case 3000 is circulated to the person in charge of the search terminal 200. The person in charge of the search terminal 200 reads the RF-ID of the clear case 3000 by the transmission / reception module 800 and is put in the clear case 3000. Based on the application form, search the resident card DB.

  Further, the person in charge of the search terminal 200 scans the application form. At the time of this scanning, the RF-ID of the clear case 3000 may be read again by the transmission / reception module 800, or the first read one may be used.

  Then, the scanned image and the RF-ID are associated with each other and stored in the HDD of the server 300 or the like. At this time, the image of the terminal operator may be stored in the HDD of the server 300 in association with the RF-ID.

  As a result of the search, application document data such as a copy of a resident's card is transmitted from the server 100 to the search terminal 200, and is output from a printer by a terminal operation of the search terminal 200 (may be automatic).

  Thereafter, the person in charge of the search terminal 200 puts the printed document (a copy of the resident's card, etc.) and the corresponding application document in the clear case 3000 and circulates them to the delivery window.

  At the delivery window, the RF-ID of the clear case 1000 is read by the detection module 700, and the corresponding number tag 2000 is searched by the server 300 based on the read RF-ID number. You may comprise so that the said number may be lighted.

  When an applicant with the number tag 2000 appears at the delivery window, the server 300 matches the RF-ID of the number tag 2000 and the RF-ID of the clear case 3000, and uses the RF-ID as a key to apply for the application. The photographed image is displayed on the reception terminal 100 (S303), and triggered by the detection of the RF-ID of the number tag 200, the server 300 associates the currently photographed image with the RF-ID, and the server 300 Store in HDD or the like (image upon delivery).

  The server 300 compares the application-time image and the delivery-time image associated with the RF-ID. If they are different, the server 300 stores the application-time image and the delivery-time image together with the scanned image of the application form in a predetermined folder, and a warning. Is displayed on the screen of the reception terminal 100 of the delivery window.

  In addition, the possibility that the applicant may ask another person to pick up or the applicant may take off his jacket or coat cannot be denied, so the problem did not occur immediately because of the warning.

  As described above, according to the window application delivery system of the present invention, in an actual window application assuming a financial institution or a government office, it is possible to suppress impersonation of the applicant, fraudulent application, etc., and prevention of incorrect delivery. At the same time, it is possible to build a window application delivery system that enables subsequent tracking.

  As a result, there are effects such as suppression of mass browsing of resident's cards, etc. by traders, etc., and the ability to follow up illegal use of accounts such as wire fraud by using a security camera. .

  It should be noted that the configuration and contents of the various data described above are not limited to this, and it goes without saying that the various data and configurations are configured according to the application and purpose. For example, a still image may be stored in the image DB separately from the received image (moving image) without storing the still image in the history DB. In this case, the history DB stores key information (frame and application) for specifying the still image in the image DB instead of the still image.

  Although one embodiment has been described above, the present invention can take an embodiment as, for example, a system, apparatus, method, program, or recording medium, and specifically includes a plurality of devices. The present invention may be applied to a system including a single device. In addition, the resident's card issuance system at city halls has been explained as an example, but not limited to this, the window application issuance system at various procedures such as deposit withdrawals and stock certificates at financial institutions (banks, insurance companies, securities companies) It can also be applied to.

  The configuration of a data processing program that can be read by each computer (receiving terminal 100, search terminal 200, server 300) constituting the window application issuing system according to the present invention will be described below with reference to the memory map shown in FIG.

  FIG. 7 shows a memory map of a recording medium (storage medium) for storing various data processing programs readable by each computer (receiving terminal 100, search terminal 200, server 300) constituting the window application issuing system according to the present invention. It is a figure explaining.

  Although not specifically shown, information for managing a program group stored in the recording medium, for example, version information, creator, etc. is also stored, and information depending on the OS on the program reading side, for example, a program is identified and displayed. Icons may also be stored.

  Further, data depending on various programs is also managed in the directory. In addition, when a program or data to be installed is compressed, a program to be decompressed may be stored.

  The functions shown in FIGS. 3 and 4 in this embodiment may be performed by the host computer by a program installed from the outside. In this case, the present invention is applied even when an information group including a program is supplied to the output device from a recording medium such as a CD-ROM, a flash memory, or an FD, or from an external recording medium via a network. Is.

  As described above, a recording medium recording software program codes for realizing the functions of the above-described embodiments is supplied to a system or apparatus, and a computer (or CPU or MPU) of the system or apparatus stores the recording medium in the recording medium. It goes without saying that the object of the present invention can also be achieved by reading and executing the programmed program code.

  In this case, the program code itself read from the recording medium realizes the novel function of the present invention, and the recording medium storing the program code constitutes the present invention.

  As a recording medium for supplying the program code, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, A silicon disk or the like can be used.

  Further, by executing the program code read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (operating system) or the like running on the computer based on the instruction of the program code. It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the actual processing and the processing is included.

  Furthermore, after the program code read from the recording medium is written in a memory provided in a function expansion board inserted in the computer or a function expansion unit connected to the computer, the function expansion is performed based on the instruction of the program code. It goes without saying that the case where the CPU or the like provided in the board or the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  Further, the present invention may be applied to a system composed of a plurality of devices or an apparatus composed of a single device. Needless to say, the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or apparatus. In this case, by reading a recording medium storing a program represented by software for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention. .

  Furthermore, by downloading and reading out a program represented by software for achieving the present invention from a server, database, etc. on a network using a communication program, the system or apparatus can enjoy the effects of the present invention. It becomes.

  In addition, all the structures which combined each embodiment mentioned above and its modification are also included in this invention.

It is a system configuration figure showing an example of a window application grant system showing one embodiment of the present invention. FIG. 2 is a block diagram illustrating an example of a hardware configuration of a computer applicable to the reception terminal 100, the search terminal 200, and the server 300 illustrated in FIG. It is a flowchart which shows an example of the 1st control processing procedure in this invention. It is a flowchart which shows an example of the 2nd control processing procedure in this invention. It is a flowchart. It is a schematic diagram which shows an example of the delivery application reception input screen displayed on the display of the search terminal 200 shown in FIG. It is a schematic diagram which shows an example of the time-of-delivery screen displayed on the display of the reception terminal 100 shown in FIG. It is a figure explaining the memory map of the recording medium (storage medium) which stores the various data processing program which can be read by each computer (reception terminal 100, the search terminal 200, the server 300) which comprises the window application issue system which concerns on this invention. is there.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Reception terminal 200 Search terminal 300 Server 400 Monitoring camera 500 Printer 600 Scanner 700 Transmission / reception module 800 Transmission / reception module 900 LAN
1000 reception counter 2000 number tag 3000 clear case

Claims (10)

The second attached to the carrier that is delivered together with the first ID data, the application document, or the delivery document from the first ID storage means attached to the receipt tag delivered to the applicant when the application document is received. Reading means capable of reading the second ID data from the ID storage means;
Photographing means capable of photographing the applicant image at the time of receiving the application documents;
A set of the first ID data and the second ID data read by the reading means when the application document is received is associated with the applicant image photographed by the photographing means at the reading timing and stored in the storage means. Control means for causing
The control means sets a set of the read first ID data and second ID data at a timing when the first ID data and second ID data are read by the reading means when the delivery document is issued. As the key, the applicant image associated with the key is acquired from the storage means, and the acquired applicant image is controlled to be displayed on the display means installed so that the person in charge can see in real time. A second control means;
A window application issuance system characterized by having The imaging means is capable of photographing a recipient image at the time of delivery of the delivery document,
The control means uses the first ID data and the second ID data as a key from the storage means at the timing when the first ID data and the second ID data are read by the reading means when the delivery document is issued. The acquired applicant image is compared with the recipient image photographed by the photographing means at the timing, and when the comparison result is lower than a predetermined matching rate, control is performed so as to output a warning to the display means. The window application issuance system according to claim 1, wherein:   The control means, when the comparison result is lower than a predetermined coincidence rate, the first ID data and the second ID data read by the reading means at the time of delivery of the delivery document, and the comparison application 3. The window application issuing system according to claim 2, wherein a person image and a recipient image are linked and stored in the storage means.   4. The apparatus according to claim 1, further comprising output means for outputting a delivery document based on application information input based on an application document received and delivered together with the carrier. The window application delivery system described in the section. Scanning means for reading image data from application documents received and delivered together with the carrier;
The control means includes a second ID read by the reading means from a second ID storage means attached to the carrier that is delivered together with the application document whose image data has been read by the scanning means. The window application delivery system according to any one of claims 1 to 4, wherein data and image data of an application document read by the scanning unit are linked and stored in the storage unit.   The control means uses the first ID data and the second ID data as a key from the storage means at the timing when the first ID data and the second ID data are read by the reading means when the delivery document is issued. After the acquired applicant image is stored in the storage unit, the image data of the application document stored in the storage unit is acquired from the storage unit using the second ID data as a key, and the display unit The window application issuance system according to claim 5, wherein the window application is delivered and displayed.   The window application issuing system according to claim 1, further comprising a plurality of reading means. The second ID storage attached to the carrier that is delivered together with the first ID data and application documents from the first ID storage means attached to the receipt tag delivered to the applicant at the time of application document reception A first reading step of reading second ID data from the means;
A registration step of associating a set of first ID data and second ID data read in the first reading step with an applicant image taken at the reading timing and registering it in a storage unit;
At the time of delivery of the delivery document, the second ID attached to the carrier delivered together with the first ID data and the delivery document from the first ID storage means attached to the receipt tag delivered from the recipient A second reading step of reading second ID data from the ID storage means;
At the timing when the first ID data and the second ID data are read in the second reading step, the pair of the read first ID data and the second ID data is used as a key, and the string is linked to the key. A display step of acquiring the attached applicant image from the storage means, and displaying the acquired applicant image on a display means installed so that the person in charge can see in real time;
A window application issuance method characterized by having   A program for causing a computer to function as the window application delivery system according to claim 1 or 7 for causing the computer to execute the window application delivery method according to claim 8.   Records for storing a computer-readable program for causing a computer to function as the window application delivery system according to claim 1 or 7 or for causing the computer to execute the window application delivery method according to claim 8 Medium.

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