JP4729378B2 - Information display control device, information display control method, and information display control program - Google Patents

Description

  The present invention relates to an information display control device, an information display control method, and an information display control program for controlling to display a list of registered information registered by each user having a unique user identifier. The present invention relates to an information display control device, an information display control method, and an information display control program capable of intuitively identifying registered questions and answers at a glance.

  In recent years, with the development of networks, users (questioners) register questions in electronic bulletin board systems (BBS, Bulletin Board System), and other users (respondents) register answers to these questions. Users can use the network to solve questions. The questions and answers thus made known are widely disclosed to the public, and a third user who is neither a questioner nor an answerer can view this knowledge (questions and answers).

  In such an electronic bulletin board system, the user name (questioner name or answerer name) of the user who registered the question or answer is generally registered together with the text of the question or answer. When the registered user name is information unique to each user, the following two effects are mainly obtained. The first utility is that it becomes clear at a glance which user has registered the question or answer. The second utility is that the contents of the question and answer can be made more accurate by clarifying the responsibility for the contents of the question and answer.

  As an example of this, in Patent Document 1, in a knowledge browsing site accessible to a questioner (customer) and a respondent, the answerer answers a question received from the questioner and can be made public by the questioner. For specified questions, this knowledge and answers are shared with the registrant's username (questioner name and respondent name) on the knowledge browsing site so that third parties (other customers) can share this knowledge. An information display control device that can be browsed has been proposed.

Japanese Patent Laid-Open No. 2002-7684

  However, in the conventional information display control device, it takes time for the user to identify a question registered by a specific user (for example, the browsing user himself / herself) from the question list on the knowledge browsing site. There was a problem.

  That is, on the user terminal of the user who browses the knowledge browsing site, a questioner name is displayed in association with each title of a plurality of questions, and the question can be identified by the questioner name. However, since the name of the questioner is generally composed of a string consisting of numbers and alphabets, there is always the possibility that the name of the questioner will be similar to that of other users. This method may be confused with questions registered by other users. Furthermore, the work required to identify this question becomes more difficult as the number of displayed questions increases. The same can be said for such a problem when not only a question but also an answer registered by a specific user is identified by an answerer name.

  For this reason, there is a demand for the development of a technology that can intuitively identify questions and answers registered by a specific user at a glance without using a user name composed of a character string that may be confused by the user. It was.

  The present invention has been made in view of the above, and an information display control device, an information display control method, and an information display control capable of intuitively identifying questions and answers registered by a specific user at a glance The purpose is to provide a program.

In order to solve the above-described problems and achieve the object, the present invention is an information display control device that controls to display a list of registration information registered by each user having a unique user identifier, the registration information and Registration information storage means that associates and stores the user identifier of the user who registered the registration information, input acceptance means that accepts input of a user identifier unique to the user from a specific user who attempts to browse the registration information, said search means the registration information to hit the retrieval request from a particular user more search from the registration information storage unit, among the user identifier stored by the registration information storage means, a plurality retrieved by the retrieving means and individual user identifier associated with the registration information, and comparing means for comparing the user identifier of the particular user, the comparison The user identifier whose display form differs from the user identifier only when the user identifier of the specific user matches the user identifier associated with the registration information searched by the search means as a result of the comparison by the level Display control means for controlling to add and display matching information only for registration information that matches the user identifier in the list of registration information searched by the searching means. Features.

The present invention is also an information display control method applied to an information display device that controls to display a list of registration information registered by each user having a unique user identifier, the registration information and the registration information being Registration that hits a search request received following input of a user identifier unique to the user from a specific user who tries to browse the registration information from registration information storage means that stores the user identifier of the registered user in association with each other a search step of information to multiple search, the one of the user identifiers stored by the registration information storage means, and individual user identifier associated with the plurality of registration information retrieved by the retrieving step, of the specific A comparison step of comparing the user identifier of the user, a result of the comparison by the comparison step, the user identifier of the specific user, and the search process Only if the user identifier associated with the retrieved registered information match by the user identifier matches the information display mode is different from the user identifier in the list of the plurality of registration information searched by the search step And a display control step for controlling to newly add only to the registered information that matches the user identifier .

The present invention is also an information display control program that is executed by a computer that controls to display a list of registration information registered by each user having a unique user identifier, the computer including the registration information and the registration information. From the registered information storage means for storing the user identifier of the user who registered the user information, the search request received following the input of the user identifier unique to the user from the specific user who tries to browse the registered information is hit a search procedure to find multiple registration information, among the user identifier stored by the registration information storage unit, and individual user identifier associated with the plurality of registration information searched by the search procedure, the specific A comparison procedure for comparing the user identifiers of the users and a result of the comparison by the comparison procedure, Only when the user identifier matches the user identifier associated with the registration information searched by the search procedure, the search procedure searches for the user identifier match information whose display form is different from the user identifier. In addition, a display control procedure for controlling to newly add and display only the registration information that matches the user identifier in the list of the plurality of registration information is characterized.

  According to the present invention, the registration information and the user identifier of the user who registered the registration information are stored in association with each other, the user identifier of the specific user is compared with the stored user identifier, Only when the user identifier of the user matches the stored user identifier, control is performed to display the user identifier match information that is different in display form from the user identifier in association with the registered information that matches the user identifier. As a result, the question and answer registered by a specific user can be intuitively identified at a glance.

  Embodiments of an information display control device, an information display control method, and an information display control program according to the present invention will be described below in detail with reference to the drawings. In the following embodiment, a process for searching for knowledge (questions and answers) registered in the knowledge search apparatus 10 shown in FIG. 1 will be described as an example of the information display control system. Note that the present invention is not limited to the embodiments.

FIG. 1 is a block diagram illustrating a configuration of the knowledge search apparatus 10. In the figure, a knowledge search system including a knowledge search device 10, the Internet 20, and user terminals 30 ₁ to 30 _n is shown. The knowledge search system is a system for accumulating questions and answers from users as knowledge information and providing knowledge information as search results in response to search requests from users.

  The knowledge search device 10 is connected to the Internet 20 and has various screens (Web sites: see FIGS. 7 to 14 and the like) to be described later for control related to receiving search requests, registering questions, registering answers, and giving points. It is a device to perform.

The user terminals 30 ₁ to 30 _n are computer terminals operated by a plurality of n users who can receive a knowledge search service from the knowledge search device 10, and can access the knowledge search device 10 via the Internet 20. ing. These user terminals 30 ₁ to 30 _n include a computer main body, a display, a keyboard, a mouse, a communication device, and the like.

In the knowledge search device 10, the control unit 11 controls each unit. Details of the operation of the control unit 11 will be described later. The storage unit 12 stores various information and computer programs used by the control unit 11. The communication unit 13 controls communication according to a predetermined communication protocol. The user information database 14 is a database that stores user information regarding each user corresponding to the user terminals 30 ₁ to 30 _n .

  Specifically, as shown in FIG. 2, the user information database 14 includes “user ID”, “password”, “name”, “address”, “phone number”, “e-mail address”, “point”. Fields such as... Are provided.

  “User ID” is an identifier for identifying a user. The “password” is used when authenticating the user together with the user ID. “Name” is information on the name of the user. “Address” is information regarding the address of the user. “Telephone number” is information regarding the telephone number of the user. “E-mail address” is information relating to the e-mail address of the user.

  “Points” are privilege points distributed in the knowledge search system, and are for granting privileges (exchanging gifts or providing services) to the user. For example, the user's own points can be transferred to another user, or other users' points can be received. Further, more points are given to users who give excellent answers to the answers described later, and are used as an index for measuring the reliability of the users (answers).

  Returning to FIG. 1, the knowledge information database 15 is a database that stores knowledge information related to knowledge (questions and answers). Specifically, as shown in FIG. 3, the knowledge information database 15 includes “knowledge ID”, “question ID”, “questioner ID”, “emergency”, “category”, “question text”, “ “Point”, “Question Registration Date”, “Question Resolution Date”, “Number of Answers”, “Answer ID1”, “Answer ID1”, “Answer Text 1”, “Selection / Recommendation Flag 1”, “Answer Registration Date 1” ”,“ Reply ID 2 ”,“ Respondent ID 2 ”,“ Reply text 2 ”,“ Selection / Recommendation flag 2 ”,“ Reply registration date 2 ”, and so on.

  “Knowledge ID” is an identifier for identifying knowledge (question and answer). “Question ID” is an identifier for identifying the question. The “questionr ID” is an identifier for identifying the user (questioner) who has made the question, and corresponds to the “user ID” (see FIG. 2). “Emergency” is a parameter (for example, 1: urgent, 2: normal, 3: not urgent) indicating the urgency (urgent, normal, urgent) for which an answer to a question is desired.

  “Category” is information relating to a category (entertainment, business and economy, sports leisure, life and culture, etc.) to which knowledge (question, answer) belongs. The “question text” is the text of the question (for example, what is the name of the venue for the opening ceremony of the Athens Olympics?).

  “Point” is a point given to the respondent who registered the best answer. Here, the best answer is an answer selected as the correct answer by the questioner or an answer recommended as correct by other users. “Question registration date” is information relating to the date and time when the question was registered in the knowledge information database 15. “Question resolution date / time” is information relating to the date / time when the best answer is selected and the question is solved. The “number of answers” is information regarding the number of answers to the question.

  “Answer ID1” is an identifier for identifying the first answer among the answers to the question. “Answer ID1” is an identifier for identifying the respondent (user) who made the first answer, and corresponds to the “user ID” (see FIG. 2). “Answer text 1” is the text of the first answer (for example, Athens Stadium).

  “Selection / Recommendation Flag 1” is set to “1” when the first answer is selected as the best answer by the questioner, or “2” when the best answer is recommended by another user. Is done. If not set, “selection / recommendation flag 1” is set to “0”. “Answer registration date 1” is information relating to the date and time when the first answer was registered in the knowledge information database 15.

  “Answer ID2” is an identifier for identifying the second answer among the answers to the question. “Respondent ID2” is an identifier for identifying the respondent (user) who made the second answer, and corresponds to “user ID” (see FIG. 2). “Answer text 2” is the text of the second answer (for example, Athens Museum).

  “Selection / Recommendation Flag 2” is set to “1” when the second answer is selected as the best answer by the questioner, or “2” when the second answer is recommended as the best answer by another user. Is done. If not set, “selection / recommendation flag 2” is set to “0”. “Answer registration date 2” is information relating to the date and time when the second answer was registered in the knowledge information database 15.

Next, the operation of the embodiment will be described with reference to the flowcharts shown in FIGS. 4 to 6 and the various screens shown in FIGS. First, the knowledge search user knowledge search apparatus 10 corresponding to the user terminal 30 _1, the case of registering the query for search miss (if not search hit).

In step SA1 shown in FIG. 4, the control unit 11 of the knowledge search device 10 determines whether or not one of the user terminals 30 ₁ to 30 _n is logged in, and the steps until the login is performed. The determination is repeated with “No” as the determination result of SA1.

Then, based on the user, the user terminal 30 ₁ via the Internet 20, (enter the user ID and password) to log the knowledge search apparatus 10 Then, the control unit 11 sets the determination result in step SA1 "Yes" And At step SA2, the control unit 11 displays the top screen 100 shown in FIG. 7 to the user terminal 30 _1.

  The top screen 100 is a screen for performing knowledge search and question extraction. In the top screen 100, a search keyword input column 101 is a column for inputting a search keyword (for example, a part of a question or a full sentence) for knowledge search. The search button 102 is a button that is pressed when a knowledge search is executed.

  The question status classification column 103 is a column used when questions are extracted based on conditions such as the current status of registered questions and the date and time of question registration. The category list 104 is a specific example of the aforementioned category. The point ranking table 105 is the above-described point acquisition ranking.

  In step SA3, the control unit 11 determines whether or not the search button 102 has been pressed. In this case, the determination result is “No”. In step SA4, the control unit 11 determines whether or not “new” in the question status classification column 103 is checked. In this case, the determination result is “No”.

  In step SA5, the control unit 11 determines whether or not “no answer” in the question status classification column 103 is checked. In this case, the determination result is “No”. In step SA6, the control unit 11 determines whether or not “Resolved” in the question status classification column 103 is checked. In this case, the determination result is “No”. Thereafter, the control unit 11 repeats the determinations of step SA3 to step SA6 until the determination result of any one of steps SA3 to SA6 is “Yes”.

  Then, in order to search for the name of the opening ceremony venue of the Athens Olympics, the user inputs a search keyword “name of the opening ceremony venue of the Athens Olympics” into the search keyword input field 101 and then presses the search button 102.

  Thereby, the control part 11 makes the judgment result of step SA3 "Yes." In step SA7, the control unit 11 performs morphological analysis (the Athens Olympics, opening ceremony venue, name) on the search keyword (“name of the Athens Olympic opening ceremony venue”), and uses a part or all of the search key as a knowledge information database. 15 (see FIG. 3) is searched.

In step SA8, the control unit 11 determines whether a search hit has occurred. In this case, if it is a search mistake (when no search hit occurs), the control unit 11 sets “No” as a result of the determination made at step SA8. In step SA9, the control unit 11 displays the question screen 110 shown in FIG. 8 to the user terminal 30 _1.

  This question screen 110 is a screen for registering a question for obtaining information desired by the user by using a search error as a trigger. In the question screen 110, an urgency input column 111 is a column for inputting the above-described urgency (see FIG. 3) in a selection format. The category selection button 112 is a column for selecting a category to which the question belongs in a selection format.

  The category input column 113 is a column for inputting the category selected by the category selection button 112. The question text input column 114 is a column for inputting the text of the question (for example, what is the name of the venue for the opening ceremony of the Athens Olympics?). In one embodiment, a configuration example may be adopted in which the search keyword input in the search keyword input field 101 (see FIG. 7) is input to the question text input field 114 by default.

  The point input column 115 is a point transferred from the questioner to the respondent who has registered the best answer, and is input by a selection method. The question button 116 is a button that is pressed when a question is registered. In step SA10, the control unit 11 determines whether or not the question button 116 has been pressed. In this case, the determination result is “No” and the determination is repeated.

  Then, the user inputs “ordinary” in the urgency input field 111, “entertainment” in the category input field 113, “what is the name of the Athens Olympic opening ceremony venue” in the question text input field 114, and “10” in the point input field 115. After confirming that “” has been input, the question button 116 is pressed.

  Thereby, the control part 11 makes the judgment result of step SA10 "Yes". In step SA11, after assigning the knowledge ID and question ID, the control unit 11 registers information related to the question in the knowledge information database 15 as shown in FIG. At this time, since no answer is obtained, information such as answer ID 1, answerer ID 1,... Is not registered in the knowledge information database 15.

In step SA12, the control unit 11 determines whether or not the user terminal 30 ₁ corresponding to the user has logged out. In this case, the determination result is “No”, and the top screen 100 is displayed in step SA2 in the user terminal 30 _1. To display. This completes the registration of the question. Information regarding this question is disclosed through a search result screen 120 (see FIG. 9) and a new question list screen 170 (see FIG. 14) which will be described later.

After registration question, through the operation by the user (corresponding to the user terminal 30 ₁₎ described above, the case of performing the same search again, the control unit 11 sets the determination result of step SA8 is "Yes". In step SA13, the control unit 11 executes a browsing process, and displays the search result screen 120 shown in FIG. 9 to the user terminal 30 _1. Details of the processing on the search result screen 120 will be described later.

  The search result screen 120 is a screen for browsing the search results. Here, the search results are displayed in three columns: an answer acceptance question column 121, an answer deadline question column 122, and a knowledge column 123.

  The answer acceptance question column 121 is a column for displaying a question for which registration of an answer is accepted (for example, an answer acceptance question 121A). The answer deadline question column 122 is a column for displaying a question (for example, the answer deadline question 122A) for which a predetermined period has elapsed after the question is registered and the registration of the answer is closed. The knowledge field 123 is a field for displaying a set of questions and answers (for example, knowledge 123A) that is selected as the best answer and is knowledged.

  At this time, it is assumed that the answer acceptance question 121A is displayed in the answer acceptance question column 121, and no information is displayed in the answer deadline question column 122 and the knowledge column 123. This answer acceptance question 121A corresponds to the question registered on the question screen 110 (see FIG. 8).

  Specifically, as the answer acceptance question 121A, the question text of the question, processing, registration date, and number of answers are displayed. In the question text field, the question input in the question text input field 114 (see FIG. 8) is displayed, and on the left side thereof, a person identification icon 121a and a question icon 121b indicating the question are displayed. .

  The personal identification icon 121a is an icon indicating that the registrant of this answer acceptance question 121A is the user who views the search result screen 120. The control unit 11 compares the user ID (taro) of the user who browses the search result screen 120 with the questioner ID of the question in the knowledge information database 15, and only when the two IDs match each other, the personal identification icon 121a is displayed.

  On this search result screen 120, the user ID (questioner ID) of the registrant of the question is not displayed, but whether or not the registrant of the question is himself / herself can be determined by the presence / absence of the identification icon 121a.

  In addition, the color scheme of the personal identification icon 121a is configured so that a user viewing the search result screen 120 can easily see the color. For example, the background color of the search result screen 120 and the background color of the question icon 121b are white, whereas the background color of the personal identification icon 121a is blue. Display is made so as to have the above brightness difference or hue difference. Thereby, the user can intuitively identify the question registered by the user only by looking at the left end portion of the question text column.

  In the processing column, the contents of processing to be shifted when a question (for example, answer acceptance question 121A) is pressed are displayed. At this time, nothing is displayed in this processing column.

  The date / time condition input column 124 is a column used when a search result is extracted using the question registration date / time as a condition. The sort condition input column 125 is a column used when sorting the search results by the question registration date / time or the number of answers. By default, “all” is selected in the date / time condition input field 124, and “newest order” of the question registration date / time is selected in the sort condition input field 125. In the search result displayed in the knowledge column 123, condition extraction or sorting may be performed using the question solution date and time instead of the question registration date and time.

  Further, the search result screen 120 displays a search keyword input field 126 and a search button 127 as in the top screen 100 (see FIG. 7).

Next, another user (e.g., corresponding to the user terminal 30 ₂₎ is described for the case of answer to the question. In this case, based on the operation of the user, via the user terminal 30 ₂ is the Internet 20, when logging into the knowledge search apparatus 10, the control unit 11 sets the determination result of step SA1 is "Yes". At step SA2, the control unit 11 displays the top screen 100 shown in FIG. 7 to the user terminal 30 _2.

  Then, the user inputs a search keyword “Athens Olympic” in the search keyword input field 101 in order to answer questions related to the Athens Olympics, and then presses the search button 102.

  Thereby, the control part 11 makes the judgment result of step SA3 "Yes." In step SA7, the control unit 11 performs a morphological analysis (Athens Olympic) on the search keyword (“Athens Olympic”), and searches the knowledge information database 15 (see FIG. 3) using this as a search key.

  In step SA8, the control unit 11 determines whether a search hit has occurred. In this case, if it is a search hit, the control unit 11 sets “Yes” as a result of the determination made at step SA8.

In step SA13, the control unit 11 executes a browsing process. Specifically, at step SB1 shown in FIG. 7, the control unit 11, the search result screen 120 is displayed (see FIG. 9) to the user terminal 30 _2.

  At this time, it is assumed that the answer acceptance question 121A is displayed in the answer acceptance question column 121, and no information is displayed in the answer deadline question column 122 and the knowledge column 123.

However, different from the answer receiving questions 121A of subscribers the user (corresponding to the user terminal 30 _2), identity icon 121a is not displayed. Also, “answer the question” is displayed in the processing column of the answer acceptance question 121A.

  In step SB2, the control unit 11 determines whether or not the answer acceptance question in the answer acceptance question column 121 illustrated in FIG. 9 is pressed. In this case, the determination result is “No”. In step SB3, the control unit 11 determines whether or not the answer deadline question in the answer deadline question column 122 has been pressed. In this case, the determination result is “No”.

  In step SB4, the control unit 11 determines whether or not the knowledge in the knowledge column 123 has been pressed. In this case, the determination result is “No”. Thereafter, the control unit 11 repeats the determination of Step SB2 to Step SB4 until the determination result of any one of Step SB2 to Step SB4 becomes “Yes”.

Then, in order to respond to the user (corresponding to the user terminal 30 ₂₎ question, and presses the answer reception question 121A identity icon 121a is not displayed, the control unit 11 sets the determination result in step SB2, "Yes" And In step SB5, it is determined whether or not the user is the questioner himself. In this case, the determination result is “No”. In step SB6, the control unit 11 displays the answer screen 130 shown in FIG. 10 to the user terminal 30 _2.

  The answer screen 130 is a screen for registering an answer to the question. In the answer screen 130, the question text display field 131 is the question text entered in the question text input field 114 (see FIG. 8) and registered in the knowledge information database 15 (What is the name of the opening ceremony venue of the Athens Olympics?) Is a column for displaying.

  The answer text input field 132 is a field for inputting an answer to the question displayed in the question text display field 131. The URL input field 133 is a field for inputting a URL. This URL represents the location of the Web site indicating the source of the answer. The book ID input field 134 is a field for inputting a book ID. This book ID is an identifier for identifying a book indicating the source of the answer.

  The answer button 135 is a button that is pressed when the answer input in the answer text input field 132 is registered in the knowledge information database 15. The answer screen 130 displays a search keyword input field 136 and a search button 137 as in the top screen 100 (see FIG. 7).

In step SB7, the control unit 11 determines whether or not the answer button 135 is pressed. In this case, the determination result is “No” and the determination is repeated. Then, the user (corresponding to the user terminal 30 _2), and respond to answer text entry field 132 (e.g., Athens Stadium) after is entered, the answer button 135 is pressed, the control unit 11, the determination in step SB7 The result is “Yes”.

  When a URL or a book ID is entered in the URL input field 133 or the book ID input field 134, these pieces of information are registered and published together with the answer text as information representing the source of the answer.

  In step SB8, the control unit 11 assigns the answer ID1, and then, based on the input content of the answer screen 130, as shown in FIG. 3, information on the first answer (answer ID1, answerer ID1, answer Text 1 and answer registration date 1) are registered in the knowledge information database 15. After completion of these processes, the determination at step SA12 shown in FIG. 4 is performed.

Next, processing after the answer is registered will be described. When the questioner (user terminal 30 ₁ ) logs in to the knowledge search device 10 and performs the above-described operation before the answer is registered and the acceptance of the answer is closed, the control unit 11 displays the “Opening Ceremony for the Athens Olympics” the venue of the name to display the search result screen 120 corresponding to the question? "(see FIG. 9) to the user terminal 30 _1.

  At this time, it is assumed that three answers are registered in the answer acceptance question 121A in the answer acceptance question column 121, and the display of the number of answers to the question is changed to “3”. In addition, it is assumed that no information is displayed in the answer deadline question column 122 and the knowledge column 123.

  However, here, since the user who is browsing the search result screen 120 is the questioner himself who registered the answer acceptance question 121A, the person identification icon 121a is displayed in the question text column. Also, “select the best answer” is displayed in the processing column of the answer acceptance question 121A.

And the control part 11 repeats judgment of step SB2-step SB4. The questioner (corresponding to the user terminal 30 _1), in order to select one the best answers to the three answers, presses the answer reception question 121A identity icon 121a is displayed. Thereby, the control part 11 sets the determination result of step SB2 to "Yes", and sets the determination result to "Yes" in step SB5.

At step SB9, the control unit 11 displays the selection screen 140 shown in FIG. 11 to the user terminal 30 _1. This selection screen 140 is a screen for selecting the best answer from the registered answers.

  On this selection screen 140, the question text display field 141 is entered in the question text input field 114 (see FIG. 8) and registered in the knowledge information database 15 (what is the name of the opening ceremony venue of the Athens Olympics?) Is a column for displaying.

Answer text display column 142 _1, the first answer to the displayed question question text display column 141 (e.g., Athens Stadium) is a column for displaying. The selection button 143 ₁ is a button that is pressed when the first answer is selected as the best answer.

The answer text display column 142 ₂ is a column for displaying a second answer (for example, Athens Museum) to the question displayed in the question text display column 141. The selection button 143 ₂ is a button that is pressed when the second answer is selected as the best answer.

  Further, on the selection screen 140, a search keyword input field 144 and a search button 145 are displayed in the same manner as the top screen 100 (see FIG. 7).

In step SB10, the control unit 11 determines whether or not a selection button (selection buttons 143 ₁ , 143 ₂ or the like) has been pressed. In this case, the determination result is “No” and the determination is repeated. When the questioner (corresponding to the user terminal 30 ₁ ) selects the _first answer displayed in the answer text display field 142 ₁ as the best answer and presses the selection button 143 ₁ , the control unit 11 The determination result in step SB10 is “Yes”.

  In step SB8, the control unit 11 registers “1” in the selection / recommendation flag 1 (see FIG. 3) corresponding to the selected first answer, and the best answer of this question is selected at the question resolution date and time. Register the date and time. Further, the control unit 11 moves the questioner's point to the user's point corresponding to the best answer on the knowledge information database 15. As a result, the answer is closed and the first answer and the question are taken as knowledge, and this knowledge is displayed as knowledge 123A on the search result screen 120 (see FIG. 9).

  Here, the configuration is such that the selection screen 140 can be called when the answerer presses the answer acceptance question 121A, but when the number of answers to the question is 0, the questioner may not be able to call the selection screen 140. .

Next, a process after a predetermined period has elapsed after the question is registered and the answer is closed will be described. After the questioner (corresponding to the user terminal 30 ₁₎ logs in to the knowledge retrieval apparatus 10, and go through the above operation, the control unit 11, corresponding to the question "is the name of the opening ceremony venue for the Athens Olympic Games?" Search result screen 120 is displayed (see FIG. 9) to the user terminal 30 _1.

  At this time, it is assumed that the answer deadline question 122A is displayed in the answer deadline question column 122, and three answers are registered for this question. Also, it is assumed that no information is displayed in the answer acceptance question column 121 and the knowledge column 123.

  In addition, in this answer deadline question 122A, a personal identification icon 122a and a question icon 122b are displayed, and “select the best answer” is displayed in the processing column.

And the control part 11 repeats judgment of step SB2-step SB4. The questioner (corresponding to the user terminal 30 _1), in order to select the best answer from three answers, presses the answer deadline question 122A of identity icon 122a is displayed.

  Thereby, the control part 11 makes the judgment result of step SB3 "Yes." In step SB11, as in step SB5, the control unit 11 determines whether or not the user is the questioner himself. In this case, the determination result is “Yes”. In step SB9 and subsequent steps, the control unit 11 calls the selection screen 140 shown in FIG. 11 and executes the above-described process of selecting the best answer.

Further, with respect to responses were closed for questions, a user other than the questioner (e.g., corresponding to the user terminal 30 ₃₎ is able to recommend the best answers to answer. That is, when a user other than the questioner (user terminal 30 ₃ ) logs in to the knowledge search device 10 and then presses the answer deadline question 122A displayed on the user terminal 30 ₃ through the above-described operation, the control unit 11 The determination result of step SB3 is “Yes”, and the determination result of step SB11 is “No”. Here, the personal identification icon 122a is not displayed in the reply deadline question 122A, and “Recommend Best Answer” is displayed in the processing column.

In step SB12, the control unit 11 displays the answer recommendation screen 150 shown in FIG. 12 to the user terminal 30 _3. This answer recommendation screen 150 is a screen for a user other than the questioner to recommend the best answer among the three answers.

  In the answer recommendation screen 150, the question text display field 151 is entered in the question text input field 114 (see FIG. 8) and registered in the knowledge information database 15 (what is the name of the opening ceremony venue of the Athens Olympics? ) Is a column for displaying.

Answer text display column 152 _1, the first answer to the displayed question question text display column 151 (e.g., Athens Stadium) is a column for displaying. Recommendation button 153 ₁ is a button which the user touches for recommending the first answer as the best answer.

Answer text display column 152 _2, the second answer to the displayed question question text display column 151 (e.g., Athens museum) is a column for displaying. The recommendation button 153 ₂ is a button that is pressed when the second answer is selected as the best answer.

  The answer recommendation screen 150 displays a search keyword input field 154 and a search button 155 in the same manner as the top screen 100 (see FIG. 7).

In step SB13, the control unit 11 determines whether or not a recommendation button (recommendation buttons 153 ₁ , 153 ₂ or the like) has been pressed. In this case, the determination result is “No” and the same determination is repeated. When the user (corresponding to the user terminal 30 ₃ ) recommends the _first answer displayed in the answer text display field 152 ₁ as the best answer and presses the recommendation button 153 ₁ , the control unit 11 The determination result of SB13 is “Yes”.

  In step SB8, the control unit 11 registers “2” in the selection / recommendation flag 1 (see FIG. 3) corresponding to the recommended first answer and corresponds to the best answer on the knowledge information database 15. Move the questioner's point to the user's point. Thereby, the first answer and the question are used as knowledge.

  Here, the target users who can recommend answers are all users other than the questioner. However, if the answerer who registered the answer to the question views the answer recommendation screen 150, the answer For the answer registered by the person, the recommendation button may be hidden.

  In this way, by displaying the identification icon on the question displayed on the search result screen 120 (see FIG. 9), the user can identify the question registered by the user only by looking at the search result screen 120. Therefore, the convenience of search can be increased.

  Further, the processing called from the search result screen 120 (see FIG. 9) differs depending on whether or not the questioner himself / herself registered the selected question. In other words, the user who wants to call another process from the search result screen 120 only needs to know whether the question he / she wants to select is registered by himself or another user. Therefore, by providing a person identification icon, it is possible to save labor for discriminating whether or not the question is registered by the user as compared to the case where the questioner ID of each question is displayed, and a more intuitive operation for the user is possible. The interface can be

Next, a process after the best answer is selected for the above question and made into knowledge will be described. After the user (corresponding to the user terminal 30 ₁ ) logs in to the knowledge search device 10 and goes through the above-described operation, the control unit 11 retrieves the search result corresponding to the question “What is the name of the opening ceremony venue of the Athens Olympics?” screen 120 is displayed (see FIG. 9) to the user terminal 30 _1.

  Here, it is assumed that two pieces of knowledge 123A and 123B are displayed in the knowledge column 123, and no information is displayed in the answer acceptance question column 121 and the answer deadline question column 122.

  The knowledge 123 </ b> A is a set of questions and answers selected as the best answers from the answers to the questions registered by the user. In the knowledge 123A, the person identification icon 123a, the question icon 123b, and the question text are displayed in the upper row of the question / answer text column, as in the answer acceptance question 121A. In the line below the question / answer text column, an answer icon 123c and an answer text are displayed.

  Like knowledge 123A, knowledge 123B is a set of questions and answers that are regarded as knowledge, but is different from knowledge 123A in that the registrant of the question is a user other than the user. For this reason, the identification icon 123a is not displayed in the question / answer text column of the knowledge 123B.

  When knowledge (such as knowledge 123A) is pressed on the search result screen 120, the control unit 11 sets “Yes” as a result of the determination made at step SB4 shown in FIG. Thereby, in step SB14, the control part 11 displays a knowledge screen (not shown) on a user terminal.

  In the knowledge screen, the details of the question and the best answer corresponding to the selected knowledge are displayed. Further, when the knowledge is useful for the user who browses the knowledge screen, the user can recommend the knowledge on the knowledge screen. After the completion of these processes, the control unit 11 makes a determination in step SA12 shown in FIG.

  Further, in the knowledge column 123 of the search result screen 120, when the user presses the personal identification icon 123a, a question or answer registered by the user is selected from all the knowledge registered in the knowledge search device 10. Can be extracted.

When the user (corresponding to the user terminal 30 ₁₎ is an identity icon 123a is pressed, the control unit 11, questioner ID in the registration knowledge in the knowledge information database 15 (see FIG. 3), respondents ID1, respondents With reference to ID2,..., Knowledge in which at least one of these IDs matches the user ID (taro) of the user is extracted from all the knowledge. Then, the control unit 11 displays on the user terminal 30 ₁ extraction results as history screen 160 shown in FIG. 13.

  This history screen 160 is used to extract a question registered by the user or a question including an answer registered by the user from knowledge registered in the knowledge search device 10 and display the extracted question as a history. It is a screen. In the knowledge display column 161 of the history screen 160, the extraction results are displayed in a predetermined number in the order of knowledge that the user is the questioner, knowledge that the user is the best answerer, and other knowledge. Further, in this knowledge display column 161, for each extracted knowledge, the question / answer body of the knowledge, processing, resolution date, number of answers, and category are displayed.

  The knowledge 161A is knowledge that the user is a registrant of questions. In the question / answer text column of this knowledge 161A, the identification icon 161a, the question icon 161b, and a part of the question (the opening ceremony of the Athens Olympics) are displayed in the upper line, and the corresponding line is displayed in the lower line. An answer icon 161c indicating that it is the best answer to the question and a best answer (Athens Stadium) to the question are displayed.

  The knowledge 161B is knowledge that the answer registered by the user is selected as the best answer. In the question / answer text column of the knowledge 161B, the question icon 161b and the question text are displayed in the upper line, and the identification icon 161d, the answer icon 161c, and the answer text are displayed in the lower line. This person identification icon 161d is an icon indicating that the registrant of this best answer is the user, like the person identification icon 161a in the question.

  The knowledge 161C is knowledge in which the user registers an answer, and an answer registered by another user is selected as the best answer. In the question / answer text column of the knowledge 161C, the question icon 161b and the question text are displayed in the upper line, and the answer icon 161c and the answer text are displayed in the lower line. In this knowledge 161C, neither the personal identification icons 161a and 161d are displayed.

  In the process column in the knowledge display column 161, a process to be executed when knowledge (such as knowledge 161A) is pressed is displayed. Here, “recommend knowledge” is displayed in the processing column for all the knowledge 161A to 161C.

  The history classification column 162 is a column used when extracting the question or the best answer registered by the user from the knowledge displayed in the knowledge display column 161. In the history classification column 162, “all” is selected by default.

  In addition, a search keyword input field 163 and a search button 164 are displayed on the history screen 160 as in the top screen 100 (see FIG. 7).

  As described above, since the user history screen 160 is displayed by pressing the identification icon 123a on the search result screen 120 (see FIG. 9), the user registers the user by an intuitive operation. You can view the history of questions and answers.

  Note that the above-described answer screen 130 (see FIG. 10) can be called without inputting a search keyword by operating the question status classification field 103 on the top screen 100 (see FIG. 7). Hereinafter, processing when the question status classification column 103 is operated will be described.

After other users (corresponding to the user terminal 30 ₂₎ logs in to the knowledge search apparatus 10, the user, in order to view the question newly registered within a predetermined time, the inquiry of the top screen 100 shown in FIG. 7 Check “New” in the status classification column 103. Thus, the control unit 11 sets the determination result of step SA4 as "Yes", in step SC1 shown in FIG. 6, to display a new question list screen 170 shown in FIG. 14 to the user terminal 30 _2.

  The new question list screen 170 is a screen for browsing a newly registered question. Here, the question display field 171 displays a fixed number of all unsolved questions registered within a predetermined time in order from the latest registered. In this question display field 171, for each searched question, the registration date, question content, processing, number of answers, remaining time, and category of the question are displayed.

  Similar to the search result screen 120 (FIG. 9), a person identification icon 171a, a question icon 171b, and a question text are displayed in the question content column in the question display column 171.

  Here, the question for which the identification icon 171a is displayed indicates that the user who views the new question list screen 170 has registered the question. The identity identification icon 171a is not displayed for questions registered by other users. As described above, the user can identify the registered question by looking at the new question list screen 170 according to the presence / absence of the identification icon 171a.

  Also, in the processing column 171c in the question display column 171, an optimum process executed by the user browsing the new question list screen 170 is displayed for each question. By pressing the character, it is possible to shift to the optimum processing.

  Specifically, for a question for which the identification icon 171a is not displayed, that is, a question viewed by a user other than the user who registered the question, the control unit 11 sets “answer the question” in the processing column 171c. When this field is displayed and this field is pressed, the answer screen 130 shown in FIG. 10 is called.

  Further, the display content of the question for which the person identification icon 171a is displayed, that is, the question viewed by the user who has registered the question is changed depending on whether or not an answer to the question is registered. That is, when the answer is a question that has already been registered, the control unit 11 displays “select the best answer” in the processing column 171c, and when this column is pressed, calls the selection screen 140 shown in FIG. .

  In the case where the answer to the question is not yet registered, the control unit 11 displays “cancel question” in the processing column 171c. When this field is pressed, the control unit 11 calls a question cancellation confirmation screen (not shown) and executes a process related to the cancellation of the question.

  Further, on the new question list screen 170, a search keyword input field 172, a search button 173, a question status classification field 174, and a category list 175 are displayed as in the top screen 100 (see FIG. 7).

  In step SC2, the control unit 11 determines whether or not “answer question” in the processing column 171c shown in FIG. 14 has been pressed. In this case, the determination result is “No”. In step SC3, the control unit 11 determines whether “select the best answer” in the processing column 171c has been pressed, and in this case, the determination result is “No”.

  In step SC4, the control unit 11 determines whether or not “Cancel question” in the processing column 171c is pressed. In this case, the determination result is “No”. Thereafter, the control unit 11 repeats the determinations of step SC2 to step SC4 until the determination result of any one of steps SC2 to SC4 is “Yes”.

When the user (corresponding to the user terminal 30 ₂₎ presses the "answer questions" of the processing column 171c, step control unit 11 sets the determination result in step SC2 is "Yes", shown in FIG. 5 SB6 The answer screen 130 (see FIG. 10) is called. Thereafter, the control unit 11 executes the processing after step SB7 and registers the answer.

  When “select the best answer” in the processing column 171c is pressed, the control unit 11 sets “Yes” as the determination result in step SC3, and selects the selection screen 140 (see FIG. 11) in step SB9 shown in FIG. ). Hereinafter, the control part 11 performs the process after step SB9 mentioned above, makes the selected answer the best answer, and makes the said question and the best answer knowledge.

When “Cancel question” in the processing column 171c is pressed, the control unit 11 sets “Yes” as the determination result in Step SC4, and executes the question cancellation process in Step SC5. Specifically, to display the questions cancellation confirmation screen to the user terminal 30 _2, the cancellation of questions in this question revocation confirmation screen is determined, the question is deleted from the knowledge information database 15.

  When “no answer” is checked in the question status classification column 103 on the top screen 100 (see FIG. 7), the control unit 11 sets “Yes” as a result of the determination made in step SA5 shown in FIG. In step SA14, an unanswered question display process is executed. That is, the control unit 11 causes the user terminal to display a list of unanswered question list screens (not shown) of questions whose responses are closed within a predetermined time among the questions with the number of responses of 0.

  The control part 11 performs the process which registers the answer mentioned above with respect to the question selected in this unanswered question list screen, or the process which cancels a question. After completion of these processes, the determination at step SA12 is performed.

  On the top screen 100 (see FIG. 7), when “Resolved” in the question status classification column 103 is checked, the control unit 11 sets “Yes” as the determination result in Step SA6, and evaluates the question in Step SA15. Processing is executed. That is, the control unit 11 causes the user terminal to display a list of questions that have been solved by selecting the best answer to the question as a solved question list screen (not shown).

  The control unit 11 displays the details of the question selected on the solved question list screen as the above-described knowledge screen, and accepts a question recommendation. After completion of these processes, the determination at step SA12 is performed.

  As described above, in the new question list screen 170 (see FIG. 14), by displaying the identification icon in the same manner as the search result screen 120 (see FIG. 9), the user only looks at the new question list screen 170. Therefore, since the user can identify the registered question, it is possible to save labor for determining whether the question is registered by the user, and to make the interface more intuitive for the user. it can.

  In addition, in one Example, instead of using the identification icon, the user can display the question registered by the viewer by changing the color or shape of the question icon or replacing it with another icon. It is good also as a structure which can identify the question which the said user registered only by glanced at the screen displayed. Similarly, for the answer, the color or shape of the answer icon may be changed or replaced with another icon.

  In one embodiment, the history screen 160 (see FIG. 13) is called by pressing the identification icon 123a in the knowledge field 123 of the search result screen 120 (see FIG. 9). The history screen 160 may be similarly called from the person identification icons 121a and 122a in the answer deadline question. In this case, on the history screen 160, only the question registered by the user or the question targeted for the answer registered by the user is displayed as the history of the answer acceptance question or the answer deadline question. An identification icon is displayed on the question registered by the user. Since the best answer has not been selected yet, the answer and the answer icon are hidden.

  Moreover, in one Example, it is good also as a structure which can cancel a question also from the search result screen 120 (refer FIG. 9). For the answer acceptance question 121A registered by the user who views the search result screen 120, when the registered number of answers to this question is 0, “cancel question” is displayed in the processing column, and the answer acceptance question 121A is displayed. It is good also as shifting to the question cancellation process mentioned above by pressing down.

  In one embodiment, in the processing column of the search result screen 120 (see FIG. 9), as in the processing column 171c of the new question list screen 170 (see FIG. 14), by pressing a character in the processing column. It is good also as a structure which transfers to the process of the display content.

  In one embodiment, the user ID (questioner ID) of the questioner is not displayed on the search result screen 120 (see FIG. 9) and the new question list screen 170 (see FIG. 14). It is good also as a structure which displays questioner ID with an icon.

  Further, in one embodiment, on the search result screen 120 (see FIG. 9) and the new question list screen 170 (see FIG. 14), it is possible to identify the question or the best answer registered by the browsing user himself / herself by the identification icon. However, the target of the registered registrant to be identified is not limited to the user himself / herself, but instead of the identification icon, a user identification icon that enables identification of a specific user other than the user is displayed. Also good. That is, a user identification icon may be displayed in the same manner as in FIG. 9 or the like for a question or a best answer registered by a specific user registered in the knowledge search device 10.

  Further, in such a configuration example, a user identification icon may be further displayed together with the user ID of the respondent in the respondent ID column on the selection screen 140 (see FIG. 11). Thereby, the answer from the specific user which the questioner is paying attention to can be easily discriminated. For example, the best answer can be selected.

  Further, in such a configuration example, the user identification icon displayed on the search result screen 120 (see FIG. 9) is pressed to call the history screen of the specific user, and the question registered by the specific user Or it is good also as extracting and displaying an answer. Thereby, the user can browse the history of questions and answers registered by a specific user through an intuitive operation.

  As described above, in one embodiment, the registration information including the question and the answer and the user ID of the user who registered the registration information are stored in the knowledge information database 15 in association with each other. A user ID is compared with a user ID stored in the knowledge information database 15 and, as a result of the comparison, only when the user ID of the specific user matches the stored user ID, Since the user identification icon, which is the user identifier matching information with a different display form, is controlled to be displayed in association with the registered information with the matching user ID, the question and answer registered by a specific user are intuitive at a glance. Can be identified.

  In addition, according to one embodiment, since a user identification icon is used as user identifier matching information, a specific user is registered without using a user name composed of a character string that may be confused by the user. Questions and answers can be identified intuitively at a glance.

  According to an embodiment, when a user identification icon is designated, registration information registered by a user corresponding to the designated user identification icon is extracted from the registration information stored in the knowledge information database 15. As a result, the user can browse the history of questions and answers registered by the user through an intuitive operation.

  Although one embodiment according to the present invention has been described in detail with reference to the drawings, a specific configuration example is not limited to this one embodiment, and design changes and the like within a scope not departing from the gist of the present invention are possible. Even if it exists, it is included in this invention.

  For example, in the above-described embodiment, a program for realizing the function of the knowledge search device 10 is recorded on the computer-readable recording medium 300 shown in FIG. 15, and the program recorded on the recording medium 300 is recorded. Each function may be realized by being read and executed by the computer 200 shown in FIG.

  A computer 200 shown in the figure includes a CPU (Central Processing Unit) 210 that executes the above-described program, an input device 220 such as a keyboard and a mouse, a ROM (Read Only Memory) 230 that stores various data, an operation parameter, and the like. RAM (Random Access Memory) 240, a reading device 250 for reading a program from the recording medium 300, and an output device 260 such as a display and a printer.

  The CPU 210 implements the above-described functions by reading a program recorded on the recording medium 300 via the reading device 250 and executing the program. Examples of the recording medium 300 include an optical disk, a flexible disk, and a hard disk.

  The present invention is not limited to the knowledge search apparatus 10 in the above-described embodiment, but can be similarly applied to other information display control systems operated by a plurality of users performing user registration in advance. For example, in a member-based electronic bulletin board system, SNS (Social Networking Site), etc., a function for displaying a personal identification icon is provided so that a message posted by a user who browses can be identified by the presence or absence of the personal identification icon As an example. Moreover, it replaces with a person identification icon, and the example of a structure which can identify the message posted by a specific user by the presence or absence of this user identification icon using the user identification icon which can also identify the message posted by the specific user It is good.

  As described above, the information display control device, the information display control method, and the information display control program according to the present invention require an information display control system that allows a question and answer registered by a specific user to be intuitively identified at a glance. Useful for.

It is a block diagram which shows the structure of one Example concerning this invention. It is a figure which shows the table structure of the user information database 14 shown in FIG. It is a figure which shows the table structure of the knowledge information database 15 shown in FIG. It is a flowchart explaining operation | movement of the same Example. It is a flowchart explaining the browsing process shown in FIG. It is a flowchart explaining a process when "new" is selected as a question classification | category. It is a figure which shows the top screen 100 in the same Example. It is a figure which shows the question screen 110 in the same Example. It is a figure which shows the search result screen 120 in the same Example. It is a figure which shows the reply screen 130 in the same Example. It is a figure which shows the selection screen 140 in the same Example. It is a figure which shows the reply recommendation screen 150 in the same Example. It is a figure which shows the log | history screen 160 in the same Example. It is a figure which shows the new question list screen 170 in the same Example. It is a block diagram which shows the structure of the modification in the same Example.

Explanation of symbols

10 Knowledge search apparatus 11 control unit 12 storage unit 13 communication unit 14 the user information database 15 the knowledge information database 20 Internet 30 ₁ to 30 _n user terminals

Claims (7)

An information display control device that controls to display a list of registered information registered by each user having a unique user identifier,
Registration information storage means for storing the registration information in association with the user identifier of the user who registered the registration information;
An input receiving means for receiving an input of a user identifier unique to the user from a specific user attempting to browse the registered information;
Search means for searching a plurality of registration information from the registration information storage means for hitting a search request from the specific user ;
Among the user identifier stored by the registration information storage means, comparison for comparing the individual user identifier associated with a plurality of registration information retrieved by said retrieval means, and a user identifier of the particular user Means,
As a result of comparison by the comparison means, the display form differs from the user identifier only when the user identifier of the specific user matches the user identifier associated with the registration information searched by the search means. Display control means for controlling to add and display user identifier matching information only for registration information that matches the user identifier in a list of a plurality of registration information searched by the search means; An information display control device characterized by that. The information display control apparatus according to claim 1 , wherein the user identifier match information is an icon. An information extracting means for extracting registration information registered by a user corresponding to the specified user identifier matching information from the registration information stored in the registration information storage means when the user identifier matching information is specified; further information display control device according to claim 1 or 2, characterized in that it comprises. An information display control method applied to an information display device that controls to display a list of registered information registered by each user having a unique user identifier,
Following the input of a user identifier unique to the user from a specific user who attempts to browse the registration information, from the registration information storage means for storing the registration information in association with the user identifier of the user who registered the registration information A search step for searching a plurality of registered information hitting the received search request;
Among the user identifier stored by the registration information storage means, comparison for comparing the individual user identifier associated with a plurality of registration information retrieved by the retrieving step, a user identifier of the particular user Process,
As a result of the comparison in the comparison step, the display form differs from the user identifier only when the user identifier of the specific user matches the user identifier associated with the registration information searched in the search step. A display control step for controlling to newly add and display the user identifier match information only for the registration information that matches the user identifier in the list of the plurality of registration information searched by the search step . An information display control method characterized by the above. 5. The information display control method according to claim 4 , wherein the user identifier match information is an icon. An information extracting step of extracting registration information registered by a user corresponding to the specified user identifier matching information from the registration information stored in the registration information storage means when the user identifier matching information is specified; The information display control method according to claim 4 , further comprising: An information display control program to be executed by a computer that controls to display a list of registration information registered by each user having a unique user identifier,
In the computer,
Following the input of a user identifier unique to the user from a specific user who attempts to browse the registration information, from the registration information storage means for storing the registration information in association with the user identifier of the user who registered the registration information A search procedure for searching a plurality of registered information that hits a received search request,
Among the user identifier stored by the registration information storage means, comparison for comparing the individual user identifier associated with a plurality of registration information searched by the search procedure, the user identifier of the particular user Procedure and
As a result of the comparison by the comparison procedure, the display form differs from the user identifier only when the user identifier of the specific user matches the user identifier associated with the registration information searched by the search procedure. A display control procedure for performing control so that user identifier matching information is newly added only to registration information that matches the user identifier in a list of a plurality of registration information searched by the search procedure. An information display control program characterized by that.

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