JP4553833B2 - Communication terminal for remote diagnosis of electronic equipment - Google Patents

Description

  A remote diagnosis system is a system that enables a diagnostician who diagnoses a failure of a device to make a diagnosis at a location away from the location of the device using a communication line. is there.

The present invention relates to a communication terminal end for performing remote diagnosis of the electronic device with a self-diagnostic function.

In a conventional remote diagnosis system, a device that has failed is photographed with a camera, and the image is transferred to a host computer through a communication line, so that the host computer can diagnose a remote device. (For example, refer to Patent Document 1).
JP 2000-122716 A

  The object of the present invention is to allow an operator who operates a device to receive an instruction from a diagnostician at a remote place even when special operations need to be performed on the target device during remote diagnosis. And providing a diagnostic service providing apparatus, a communication terminal, an electronic device with a self-diagnosis function, a remote diagnosis system, and a remote diagnosis method that can be operated accurately.

In the conventional remote diagnosis system, the remote diagnosis side does not have means for directly operating a remote device. For this reason, when it is necessary to perform some operation on a device during diagnosis, it is necessary for the operator who operates the device and the diagnostician who performs the remote diagnosis to work together through a telephone or the like. It took a lot of time to explain the operation method and to check whether the operation was performed correctly.
In addition, when it is necessary to perform special operations on the equipment for diagnosis that are installed in the equipment but cannot be called from the operation section of the equipment, remote diagnosis is performed in the conventional system. I could not.

A communication terminal according to the present invention receives an electronic device with a self-diagnosis function having a display unit, a diagnostic service providing device that provides a diagnostic service for the electronic device with a self-diagnosis function, and a diagnostic program from the diagnostic service providing device And executing the received diagnostic program to generate a diagnostic command, transmitting the diagnostic command to the electronic device with a self-diagnosis function, and receiving a diagnosis result from the electronic device with a self-diagnosis function, It made a diagnosis result from the communication terminal to be transmitted to the diagnostic service providing apparatus, the communication terminal, an information acquisition command input unit for accepting information acquisition command from the user who uses the communication terminal, corresponding to the information acquisition command an information output unit that outputs information to the user Te, comprising: a camera for capturing an image or images, and the information acquisition instruction, with the self-diagnostic function It is intended to diagnose contents the display portion of the slave device, wherein the information output includes a message prompting the user to change the spatial arrangement of the camera of the communication terminal for an electronic apparatus having a self-diagnosis function There, the camera is for capturing an image or images of the display unit of the self-diagnostic function-equipped electronic apparatus corresponding to the message input from the information acquisition command input unit, the communication terminal, the shooting The transmitted video or image is transmitted as a diagnostic result to the diagnostic service providing apparatus .

Further, the communication terminal according to the present invention includes an electronic device with a self-diagnosis function having a voice output unit, a diagnostic service providing device that provides a diagnostic service for the electronic device with a self-diagnosis function, and a diagnosis from the diagnostic service providing device A program is received, the received diagnostic program is executed to generate a diagnostic command, the diagnostic command is transmitted to the electronic device with the self-diagnosis function, and a diagnostic result is received from the electronic device with the self-diagnosis function And a communication terminal that transmits the diagnosis result to the diagnostic service providing device, the communication terminal receiving an information acquisition command from a user who uses the communication terminal, and the information acquisition command It includes an information output unit that outputs information to the user in response, a microphone for acquiring speech, to the information acquisition instruction, with the self-diagnostic function It is intended to diagnose contents the voice output portion of the slave device, wherein the information output includes a message prompting the user to change the spatial arrangement of the microphone of the communication terminal for an electronic apparatus having a self-diagnosis function The microphone acquires voice output from the voice output unit of the electronic device with self-diagnosis function corresponding to the message input from the information acquisition command input unit , and the communication terminal The acquired voice is transmitted as a diagnosis result to the diagnosis service providing apparatus .

According to the present invention, even if the operation of something upon diagnosis of equipment such as is necessary to perform on the device, the operator on the instruction without a diagnostician performing remote diagnosis becomes possible to perform precise operations . As a result, it becomes possible for the operator to accurately perform the device operation at the time of remote diagnosis, and it is possible to significantly reduce the human cost.

  The present invention also provides means for enabling a special operation that is installed in a device but cannot be called from an operation unit of the device to be called through a communication terminal. This makes it possible to perform a diagnosis requiring a special operation from a remote location.

FIG. 1 is a block diagram illustrating a configuration of a remote diagnosis system to which the present invention is applied . The remote diagnosis system includes a diagnosis start notification transmission device 1, a diagnosis service providing device 10, a communication terminal 20, and an electronic device with a self-diagnosis function. The device 30 is configured.
In this system, when a situation in which diagnosis is to be performed, an operator operates the diagnosis start notification transmission device 1 and transmits a diagnosis start notification to the diagnosis service providing device 10.
The diagnostic service providing apparatus 10 selects an appropriate one from the diagnostic programs stored therein in accordance with the contents of the diagnosis start notification, and transmits it to the communication terminal 20.
The communication terminal 20 that has received the diagnostic program executes the diagnostic program to generate a diagnostic command, and transmits the diagnostic command to the electronic device 30.
The electronic device 30 that has received the diagnosis command executes diagnosis based on the diagnosis command and outputs the diagnosis result.
When the electronic device 30 outputs the diagnosis result, the communication terminal 20 acquires the diagnosis result and transmits it to the diagnosis service providing apparatus 10.
The diagnostic service providing apparatus 10 that has received the diagnostic result saves the contents, thereby completing the remote diagnosis.

  FIG. 2 is a block diagram showing a basic configuration of the diagnostic service providing apparatus 10, and the diagnostic service providing apparatus 10 receives a diagnosis start notification from the diagnosis start notification transmitting apparatus 1 (FIG. 1), A diagnostic program storage unit 12 for storing various diagnostic programs, a control unit 13, a diagnostic program transmission unit 14 for transmitting a diagnostic program to the communication terminal 20, and a diagnostic result reception for receiving a diagnostic result transmitted from the communication terminal 20 The diagnosis result storage unit 16 stores the diagnosis result received by the diagnosis result receiving unit 15, and the diagnosis start notification receiving unit 11 receives the diagnosis start notification from the diagnosis start notification transmitting device 1. Then, based on the content of the received diagnosis start notification, the control unit 13 selects an appropriate diagnostic program from the programs stored in the diagnostic program storage unit 12. Sent to the diagnostic program transmission unit selects the ram, the diagnostic program transmitting portion 14 transmits the diagnostic program to the communication terminal 20. When the diagnosis in the electronic device 30 is completed and a diagnosis result is transmitted from the communication terminal 20, the diagnosis result receiving unit 15 receives it, and the received diagnosis result is stored in the diagnosis result storage unit 16.

  FIG. 3 is a block diagram illustrating the configuration of the communication terminal 20. The communication terminal 20 includes a diagnostic program receiving unit 21 that receives a diagnostic program transmitted from the diagnostic service providing apparatus 10, and a command generation unit that receives the received diagnostic program. A control unit 26 for instructing execution of the program, a diagnostic command generation unit 22 for executing a diagnostic program and generating a diagnostic command, and a diagnostic command generated by the diagnostic command generation unit 22 to an electronic device 30 with a self-diagnosis function Diagnosis command transmission unit 23 to transmit, diagnosis result acquisition unit 24 to acquire the diagnosis result output from the electronic device 30 with the self-diagnosis function, and diagnosis to transmit the diagnosis result acquired by the diagnosis result acquisition unit 24 to the diagnostic service providing apparatus 10 The result transmission unit 25 is included.

  FIG. 4 is a block diagram illustrating a basic configuration of the self-diagnosis unit of the electronic device 30 with a self-diagnosis function. The diagnosis command receiving unit 31 and the diagnosis command receiving unit 31 that receive a diagnosis command transmitted from the communication terminal 20 are illustrated in FIG. Based on the received command, it is configured to include a diagnosis unit 32 that executes diagnosis of the electronic device 30 and a diagnosis result output unit 33 that outputs a result of diagnosis performed by the diagnosis unit 32 in a form that the communication terminal 20 can acquire. When the diagnostic command receiving unit 31 receives a diagnostic command transmitted from the communication terminal 20, the diagnostic unit 32 performs a diagnosis according to the diagnostic command, and the diagnostic result is output from the diagnostic result output unit 33.

FIG. 5 is a flowchart showing an example of remote diagnosis in the remote diagnosis system of the present invention. Hereinafter, the procedure when the remote diagnosis system of the present invention performs remote diagnosis will be described using the flowchart shown in FIG.
When the operator transmits a diagnosis start notification from the diagnosis start notification transmission device 1 (FIG. 1) to the diagnosis service providing device 10 (step S1), the diagnosis service providing device 10 executes an appropriate diagnosis program based on the received diagnosis start notification. The diagnostic program is selected and transmitted to the communication terminal 20 (step S2). The communication terminal 20 executes the received diagnostic program to generate a diagnostic command, and transmits the diagnostic command to the electronic device 30 (step S3). When the electronic device 30 receives the diagnosis command, the diagnosis is performed according to the received diagnosis command, and the diagnosis result is output (step S4). When the communication terminal 20 acquires the diagnostic result output from the electronic device 30, the diagnostic result is transmitted to the diagnostic service providing apparatus 10 (step S5), and the diagnostic service providing apparatus 10 stores the received diagnostic result in the diagnostic result storage unit. Store (step S6), and the process is completed.

FIG. 6 is a conceptual diagram showing an outline of a television remote diagnosis system which is a typical embodiment of the present invention, and FIG. 7 is a block diagram showing a basic configuration of the remote diagnosis system.
In this embodiment, the host computer 100 serves as the diagnostic service providing apparatus of the present invention, and the mobile phone 200 equipped with the infrared light emitting unit and camera serves as the communication terminal of the present invention. The TV 300 with a self-diagnosis function provided corresponds to the electronic apparatus of the present invention. In this embodiment, the mobile phone 200 includes the diagnosis start notification transmission unit.

  FIG. 8 is a block diagram showing the basic configuration of the host computer (diagnostic service providing apparatus) shown in FIG. 7, and the network interface 110 includes the diagnosis start notification receiving unit 11, the diagnostic program transmitting unit 14 and the diagnostic result in FIG. Each corresponds to the receiving unit 15, receives a diagnosis start notification and a diagnosis result from the mobile phone 200 as a communication terminal, and transmits a diagnostic program to the mobile phone 200. The hard disk 120 corresponds to the diagnostic program storage unit 12 and the diagnostic result storage unit 16 in FIG. 2, and stores a diagnostic program transmitted to the mobile phone 200 and a diagnostic result received from the mobile phone 200. The control unit 130 corresponds to the control unit 13 in FIG. 2, selects an appropriate diagnostic program stored in the hard disk 120 in accordance with the diagnostic start notification received by the network interface 110, and selects the diagnostic program from the network The diagnosis result transmitted to the mobile phone 200 via the interface 110 and received by the network interface 110 is stored in the hard disk 120.

  FIG. 9 is a block diagram showing a basic configuration of a mobile phone 200 that serves as a communication terminal in the present invention. In the case of the present embodiment, the mobile phone 200 also has the function of the diagnosis start notification transmission apparatus 1 in FIG. The wireless communication unit 210 corresponds to the diagnostic program receiving unit 21 and the diagnostic result transmitting unit 25 in FIG. 3, receives a diagnostic program transmitted from the host computer 100, and receives a diagnostic result acquired from the television 300 with a self-diagnosis function. It transmits to the host computer 100. The wireless communication unit 210 is also used to transmit a diagnosis start notification to the host computer 110. The infrared signal transmission unit 220 corresponds to the diagnostic command transmission unit 23 in FIG. 3 and transmits a diagnostic command to the television 300 with a self-diagnosis function. The screen 230 is used to display various kinds of information for executing the TV remote diagnosis, and the button 240 is used to notify the start of diagnosis when starting the TV remote diagnosis, and for the operator to input various information. Used for The control unit 250 includes a control function of the control unit 26 in FIG. 3, a command generation function of the diagnostic command generation unit 22, and a control function related to a diagnosis start notification, and wireless communication when a button operation for starting diagnosis is performed from the button 240. Control of diagnosis start notification transmission command to unit 210, program execution when wireless communication unit 210 receives a diagnostic program, generation of diagnostic command, transmission command of generated diagnostic command to infrared signal transmission unit 220, etc. Do. The camera 260 and the microphone 270 correspond to the diagnostic result acquisition unit 24 in FIG. 3 and are used to capture or record a diagnostic result output as audio or video information by the television 300 with a self-diagnosis function.

FIG. 10 is a block diagram showing a configuration of television 300 with a self-diagnosis function shown in FIG. In the following, EPG refers to program guide information superimposed on digital television broadcast waves.
The infrared signal receiving unit 310 corresponds to the diagnostic command receiving unit 31 of the electronic device in FIG. 4 and receives a diagnostic command transmitted from the mobile phone 200. The screen 320 and the speaker 330 correspond to the diagnosis result output unit 33 in FIG. 4, and output a diagnosis result executed by the control unit 340 described later as a form that can be acquired by the mobile phone 200, that is, as sound or video.

The TV tuner 350 receives broadcast waves and outputs them as MPEG2 signals. The test pattern output unit 360 outputs a test pattern of the MPEG2 signal.
The EPG history recording unit 370 can record the history of the EPG signal for a certain period and outputs it.
The MPEG2 decoding unit 380 extracts a video signal from the MPEG2 signal output from the tuner 350 or the test pattern output unit 360, outputs it to the screen 320, extracts audio information, outputs it to the speaker 330, and extracts EPG information. 320 and the EPG history recording unit 370. Also, the EPG history information recorded by the EPG history recording unit 370 can be output to the screen 320.
The above-described control unit 340 corresponds to the diagnosis unit 32 of the electronic device in FIG. 4 and sends appropriate information to the screen 320 and the speaker 330 based on the command received by the infrared signal reception unit 310 to the MPEG2 decoding unit 380. Instruct to output.

FIG. 11 is a flowchart showing an example of a remote diagnosis processing method in the host computer (diagnostic service providing apparatus) 100 of this embodiment.
Hereinafter, an example of a procedure in which the host computer 100 according to the present embodiment performs remote diagnosis processing will be described with reference to the flowchart shown in FIG.
When the network interface 110 of the host computer 100 which is a diagnostic service providing apparatus receives a diagnosis start notification from the mobile phone 200 (step S11), the control unit 130 selects an appropriate diagnosis program from the hard disk 120 based on the received diagnosis start notification. The selected diagnostic program is transmitted to the mobile phone 200 via the network interface 110 (step S12). When the diagnosis result is received by the network interface 110 via the mobile phone, the control unit 130 stores it in the hard disk 120 (step S13), and the processing is completed.

FIG. 12 is a flowchart showing an example of a remote diagnosis processing method in the mobile phone 200 of the present embodiment.
FIG. 13 is a diagram showing an example of display during diagnosis of the mobile phone 200 of the present embodiment.
In FIG. 13, the display (a) is a display for prompting the user to input the model number of the television to be diagnosed, the display (b) is a display for prompting the user to input diagnostic contents of the television to be diagnosed, and the display (c) is for issuing a diagnostic command to the television. Therefore, the display and display (d) for prompting the operation of directing the infrared light emitting portion of the mobile phone to the TV are used to obtain the diagnosis result from the TV, and the display and display (e) are for prompting the operation to bring the mobile phone microphone close to the TV. In order to obtain a diagnosis result from the display, a display for prompting the user to point the camera of the mobile phone toward the TV is shown.

  FIG. 14 is a diagram showing an example of a command list of the mobile phone 200 of the present embodiment. As shown in the figure, a command for performing a diagnosis is clearly distinguished from a command for performing a normal operation, and the command for performing a diagnosis cannot be transmitted from a device such as a remote control attached to the television. .

Hereinafter, a procedure for performing diagnosis based on a diagnostic program transmitted from the host computer 100 by the mobile phone 200 according to the present embodiment will be described with reference to the flowchart shown in FIG.
First, in step S21, the control unit of the mobile phone 200 performs a display such as the display (a) on the screen 230, and prompts the user to input the model number of a television for diagnosis. When the operator inputs the TV model number via the button 240 and sets “OK” (step S21), the screen 230 changes to display (b). If the contents to be diagnosed from this display screen, for example, “sound” is input and “OK” is entered (step S22), the screen 230 changes to display (c), and the operator changes the infrared light emitting unit of the mobile phone 200 to the TV. Toward “OK”.
When the control unit of the mobile phone 200 determines that the input diagnosis content is “voice” (step S23), the process proceeds to step S24, and otherwise, the process proceeds to step S26. In step S24, the control unit of the mobile phone 200 selects an appropriate voice diagnosis command that matches the TV model number based on the command list as shown in FIG. 14, and the command is transmitted via the infrared signal transmission unit 220. To the TV. In step S <b> 25, the control unit of the mobile phone 200 starts recording from the microphone 270 and displays a display (d) on the screen 230 to prompt the operator to bring the mobile phone closer to the TV speaker. If “OK” is input from the button 240, the recording is terminated, and the recorded voice becomes the diagnosis result.
If “video” is input as the content to be diagnosed, the control unit of the mobile phone determines in step S26 that the diagnostic content is “video” and proceeds to step S27. Otherwise, the process proceeds to step S28. move on.
In step S27, the control unit of the mobile phone 200 selects an appropriate video diagnosis command that matches the TV model number based on the command list as shown in FIG. 14, and sends the command via the infrared signal transmission unit 220. Then, the process proceeds to step S29.
Next, in step S28, the control unit of the mobile phone 200 selects an appropriate EPG diagnosis command suitable for the TV model number based on the command list as shown in FIG. The command is transmitted to the television, and the process proceeds to step S29.
Next, in step S29, the control unit of the mobile phone 200 performs a display like display (e) on the screen 230, prompts the operator to point the camera 260 of the mobile phone toward the TV screen, and displays “diagnosis” on the screen. When “complete” is displayed, the operator points the camera of the mobile phone 200 toward the TV screen, inputs “OK” from the button 240, captures the screen with the camera 260, and the process proceeds to step S30. The captured image is the diagnosis result.
In step S30, the control unit of the mobile phone 200 transmits the diagnosis result to the host computer, and the process is completed.

FIG. 15 is a flowchart showing an example of a remote diagnosis processing method in the television 300 with a self-diagnosis function of the present embodiment.
FIG. 16 is a diagram showing an example of display during diagnosis of the television 300 with a self-diagnosis function of the present embodiment.
In FIG. 16, display (f) indicates completion of diagnosis by voice diagnosis command, display (g) indicates display of diagnosis result and diagnosis completion by video diagnosis command, and display (h) indicates display and diagnosis of diagnosis result by EPG diagnosis command. Are completed.
Hereinafter, a procedure for performing diagnosis based on a diagnostic command transmitted from the mobile phone 200 by the television 300 with a self-diagnosis function of the present invention will be described with reference to the flowchart shown in FIG.
First, in step S31, the control unit 340 of the television with a self-diagnosis function receives a diagnostic command transmitted from the mobile phone 200 via the infrared signal receiving unit 310, and the process proceeds to step S32.
In step S32, the control unit 340 of the television with a self-diagnosis function analyzes the diagnosis command. If the diagnosis command is a voice diagnosis command, the process proceeds to step S33. Otherwise, the process proceeds to step S34. In step S33, the control unit 340 of the television with a self-diagnosis function alternately sends the audio included in the MPEG2 data received by the tuner 350 and the audio included in the MPEG2 data output from the test pattern output unit 360 to the MPEG2 decoding unit 380. Output from the speaker 330. When the predetermined time has elapsed, the process proceeds to step S37. In step S34, the control unit 340 of the television with a self-diagnosis function analyzes the diagnosis command. If the diagnostic command is a video diagnostic command, the process proceeds to step S35. Otherwise, the process proceeds to step S36. In step S35, the control unit 340 of the television with a self-diagnosis function converts the video included in the MPEG2 data received by the tuner 350 into the MPEG2 decoding unit 380 and the MPEG2 data output from the test pattern output unit 360 in the upper half of the screen 320. The included video is output to the lower half of the screen 320, and the process proceeds to step S37. In step S36, the control unit 340 of the television with a self-diagnosis function causes the MPEG2 decoding unit 380 to output the EPG history stored in the EPG history recording unit 370 to the screen 320, and the process proceeds to step S37. In step S37, the control unit 340 of the television with a self-diagnosis function displays a diagnosis completion on the screen, and the process is completed.

The present invention is not limited to the above-described embodiment, and various modifications can be made within the scope of the claims.
For example, the diagnostic program storage unit and the diagnostic result storage unit of the remote diagnosis service providing device do not necessarily have to be a hard disk, and any device having a storage capability such as a flash memory, a DVD-RAM, or a magnetic tape may be used. They do not have to be the same device.
In addition, the diagnosis start notification receiving unit, the diagnostic program transmitting unit, and the diagnostic result receiving unit of the remote diagnosis service providing device are not necessarily the same network interface, and the medium is also a wireless communication device, an analog telephone line, an optical fiber Any device having a communication function may be used.
The diagnostic program receiving unit and diagnostic result transmitting unit of the communication terminal do not necessarily have to be a wireless communication unit, and any device having a communication function such as Ethernet (registered trademark), an analog telephone line, or an optical fiber may be used.
Further, the diagnostic command transmitter of the communication terminal does not necessarily need to be an infrared signal transmitter, and similarly, the diagnostic command receiver of the electronic device does not necessarily need to be an infrared signal receiver. This signal may be any signal that can transmit a diagnostic command from the communication terminal to the electronic device, such as voice, laser light, or radio wave.
The diagnostic result output unit of the electronic device is not necessarily a screen or a speaker, and similarly, the diagnostic result acquisition unit of the communication terminal is not necessarily a camera or a microphone. Any of these may be used as long as they can transmit the diagnostic results of the electronic device to the communication terminal, such as laser light, radio waves, and infrared signals.
The communication terminal does not necessarily have to be a mobile phone, as long as it has a communication function, such as an electronic notebook, a notebook computer, or a digital video camera with a communication function, and can transmit diagnostic commands and acquire diagnostic results. Any thing is good.
In addition, the electronic device does not necessarily need to be a television, and can receive diagnostic commands for other home appliances such as video decks and microwave ovens, building air conditioning equipment and control equipment for worship equipment, automobile electrical equipment, etc. Anything that has the ability to display results can be used.

1 is a block diagram of a remote diagnosis system according to the present invention. It is a block diagram of the diagnostic service provision apparatus which concerns on this invention. It is a block diagram of the communication terminal which concerns on this invention. It is a block diagram of the electronic device with a self-diagnosis function according to the present invention. It is a flowchart figure of the remote diagnosis system which concerns on this invention. It is a conceptual diagram of the television remote diagnosis system which is an Example of this invention. It is a block diagram which shows the basic composition of the television remote diagnosis system which is an Example of this invention. It is a block diagram of a host computer (diagnosis service providing apparatus) in a television remote diagnosis system that is an embodiment of the present invention. It is a block diagram of the infrared light emission part and the mobile telephone with a camera (communication terminal) in the television remote diagnosis system which is an Example of this invention. It is a block diagram of a television (electronic equipment) with a self-diagnosis function in a television remote diagnosis system that is an embodiment of the present invention. It is a flowchart figure of the host computer (diagnosis service provision apparatus) in the television remote diagnosis system which is an Example of this invention. It is a flowchart figure of the infrared rays light emission part and the mobile phone with a camera (communication terminal) in the television remote diagnosis system which is an Example of this invention. It is a figure which shows the example of a screen display of the infrared rays light emission part and the mobile phone with a camera (communication terminal) in the television remote diagnosis system which is an Example of this invention. It is a figure which shows the example of the diagnostic command in the television remote diagnostic system which is an Example of this invention. It is a flowchart figure of the television with a self-diagnosis function in the television remote diagnosis system which is an Example of this invention. It is a figure which shows the example of a screen display of the television with a self-diagnosis function in the television remote diagnosis system which is an Example of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Diagnosis start notification transmission apparatus, 10 ... Diagnosis service provision apparatus, 11 ... Diagnosis start notification reception part, 12 ... Diagnosis program storage part, 13 ... Control part, 14 ... Diagnosis program transmission part, 15 ... Diagnosis result reception part, 16 ... diagnostic result storage unit, 20 ... communication terminal, 21 ... diagnostic program receiving unit, 22 ... diagnostic command generation unit, 23 ... diagnostic command transmission unit, 24 ... diagnostic result acquisition unit, 25 ... diagnostic result transmission unit, 26 ... control unit DESCRIPTION OF SYMBOLS 30 ... Electronic device with a self-diagnosis function, 31 ... Diagnostic command receiving part, 32 ... Diagnostic part, 33 ... Diagnosis result output part, 100 ... Host computer (diagnosis service provision apparatus), 110 ... Network interface, 120 ... Hard disk , 130: control unit, 200: infrared light emitting unit and camera-equipped mobile phone (communication terminal), 210: wireless communication unit, 220: infrared signal Transmission unit, 230 ... screen, 240 ... button, 250 ... control unit, 260 ... camera, 270 ... microphone, 300 ... TV (electronic device) with self-diagnosis function, 310 ... infrared signal receiving unit, 320 ... screen, 330 ... speaker 340: Control unit, 350: Tuner, 360: Test pattern output unit, 370: EPG history recording unit, 380: MPEG2 decoding unit.

Claims (2)

An electronic device with a self-diagnosis function having a display unit, a diagnostic service providing device for providing a diagnostic service for the electronic device with a self-diagnosis function, a diagnostic program from the diagnostic service providing device, and the received diagnostic program Executes to generate a diagnostic command, transmits the diagnostic command to the electronic device with a self-diagnosis function, receives a diagnosis result from the electronic device with a self-diagnosis function, and sends the diagnosis result to the diagnostic service providing device A communication terminal that transmits to the communication terminal ,
An information acquisition command input unit for receiving an information acquisition command from a user who uses the communication terminal;
An information output unit that outputs information for the user in response to the information acquisition command ;
And a camera for photographing an image or images,
The information acquisition instruction is to make the display part of the electronic device with the self-diagnosis function a diagnostic content,
It said information output is a message to prompt the user to change the spatial arrangement of the camera of the communication terminal for an electronic apparatus having a self-diagnosis function,
The camera is for capturing an image or images of the display unit of the self-diagnostic function-equipped electronic apparatus corresponding to the message input from the information acquisition command input unit,
The communication terminal transmits the captured video or image as a diagnosis result to the diagnosis service providing apparatus . An electronic device with a self-diagnosis function having an audio output unit, a diagnostic service providing device for providing a diagnostic service for the electronic device with a self-diagnosis function, and a diagnostic program received from the diagnostic service providing device To generate a diagnostic command, send the diagnostic command to the electronic device with self-diagnosis function, receive a diagnostic result from the electronic device with self-diagnosis function, and provide the diagnostic result to the diagnostic service A communication terminal that transmits to the device, the communication terminal
An information acquisition command input unit for receiving an information acquisition command from a user who uses the communication terminal;
An information output unit that outputs information for the user in response to the information acquisition command ;
Comprising a microphone for acquiring speech, a,
The information acquisition command is a diagnostic content for the voice output unit of the electronic device with the self-diagnosis function,
It said information output is a message to prompt the user to change the spatial arrangement of the microphone of the communication terminal for an electronic apparatus having a self-diagnosis function,
The microphone acquires sound output from the sound output unit of the electronic device with self-diagnosis function corresponding to the message input from the information acquisition command input unit ,
The communication terminal transmits the acquired voice as a diagnosis result to the diagnosis service providing apparatus .

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