JP4464178B2 - Emergency call system - Google Patents

Description

The present invention relates to an emergency call system used at a financial institution store or the like, and more particularly to an emergency call system used when dealing with a customer.

Conventionally, as an emergency call system used in a store of a financial institution or the like, when an burglary or the like is encountered, an emergency call is made by operating an emergency call button.
In addition, there is a customer who has a mobile terminal and transmits an emergency report signal wirelessly by operating the mobile terminal when an emergency occurs. (Patent Document 1)
JP 2003-242581 A

However, when a store clerk is suddenly attacked by a bandit, the emergency call switch and the portable terminal cannot be operated.
An object of the present invention is to provide an emergency call system that can detect and report an emergency occurrence even when an emergency call operation cannot be performed, such as when a store clerk is suddenly attacked by a bandit.

The present invention solves the above problem by performing an alarm operation on the assumption that an abnormal situation has occurred when the identification information from the portable terminal possessed by the subject cannot be received for a predetermined time.
An emergency call system according to an embodiment of the present invention detects an act of a target person staying in the warning area for a predetermined time or longer in a property having a stay area where the target person always stays and a warning area where the target person stays temporarily. An emergency call system for performing an alarm, the portable terminal possessed by the subject and transmitting identification information; and a switching means that is installed at the entrance and exit of the stay area and the alert area and communicates with the mobile terminal passing through the entrance and exit Monitoring means that communicates with the mobile terminal and receives the identification information of the mobile terminal, and the mobile terminal does not transmit the identification information by a signal from the switching means when entering the warning area from the entrance / exit The mode is set, and when entering the stay area from the entrance / exit, it is set to the second operation mode in which identification information is transmitted by a signal from the switching means, and the monitoring means sets the identification information from the portable terminal for a predetermined time. It is characterized in that it is determined that there is an abnormality when it is not received over a period of time.
According to this aspect, even when an emergency report operation cannot be performed, such as when a store clerk is suddenly attacked by a bandit, it is possible to detect and notify the occurrence of an emergency.

The emergency call system according to another aspect of the present invention detects an act in which a subject stays in the alert area for a predetermined time or longer in a property having a stay area where the subject always stays and a guard area where the subject stays temporarily. An emergency call system for performing an alarm, the first person communicating with a portable terminal possessed by the subject and transmitting identification information; and a portable terminal that is installed at the entrance and exit of the stay area and the alert area; Switching means, second switching means installed at the entrance / exit between the stay area or the warning area and outside the area, and communicating with the mobile terminal passing through the entrance / exit, and receiving the identification information of the mobile terminal by communicating with the mobile terminal And the mobile terminal is set to a first operation mode in which identification information is not transmitted by a signal from the first switching means when entering the warning area from the entrance and exit. When entering, it is set to the second communication mode in which identification information is transmitted by a signal from the first switching means, and passes through the entrance / exit from the warning area or staying area to the outside of the area, and the signal from the second switching means Send a notification signal indicating that
The monitoring means determines that the abnormality is detected when the identification information from the portable terminal cannot be received for a predetermined time, and ends the monitoring operation when it is determined that the portable terminal is located outside the area by receiving a notification signal from the portable terminal. It is characterized by.
According to this aspect, when the store clerk leaves the monitoring area without returning to the staying area from the monitoring area, the monitoring operation can be automatically terminated.

Embodiments of the present invention will be described below in detail with reference to the drawings.
FIGS. 1A and 1B are overall configuration diagrams for explaining the arrangement and operation of related facilities of an emergency call system according to an embodiment of the present invention.
As shown in FIG. 1, the emergency call system according to the present invention is applied to a store such as a financial institution having an office area and a reception area.

The store has an area A (stay area) such as an office area where only the store clerk stays, and an area B (warning area) that is a reception area where only customers stay at all times, and the areas A and B are counters such as counters Normally, the store clerk and the customer will be in front of you across the counter. Entrances C are provided in the areas A and B. When necessary, the store clerk moves from the office A to the area B through the entrance C and directly meets customers.
The store is provided with an entrance D for entry / exit from the area A to the outside of the store and an entrance E for customers to enter / exit the store.

A subject person such as a store clerk who uses the emergency call system according to the present invention has a portable terminal 1.
The mobile terminal 1 has a first operation mode (sleep mode) and a second operation mode (active mode) as operation modes. The mobile terminal 1 in the first operation mode is shown by only a rectangle, and the mobile terminal 1 is in the second operation mode. The terminal 1 has a circle in a rectangle.
In area A, which is an office area in the store, a controller 2 is provided that can communicate with the mobile terminal 1 present in the store and acquire various types of information such as identification information and emergency call signals.
Further, the entrance / exit C is provided with a switching device 3a which is a switching means for communicating with the mobile terminal 1 to change the operation mode of the mobile terminal, the entrance / exit D is similarly provided with a switching device 3b, and the entrance / exit E is provided with a switching device 3c. ing.

The portable terminal 1 used for this invention is demonstrated using FIG. FIG. 2 is a functional block diagram of the mobile terminal 1 according to the embodiment of the present invention. The portable terminal 1 includes a controller communication unit 11, a gate communication unit 12, an operation unit 13, a control unit 10, and a storage unit 14.
The controller communication unit 11 performs data communication with the controller 2 using a low power radio or the like.
The gate communication unit 12 performs data communication with the switching devices 3a, 3b, and 3c by short-range wireless communication.
The operation unit 13 is configured by a push button switch or the like, and is operated according to its own intention when the subject feels danger.

The control unit 10 sets the operation mode of the mobile terminal 1 to the sleep mode (first mode) based on the switching signal received from the switching devices 3a, 3b, and 3c via the gate communication unit 12 and the current operation mode stored in the storage unit 14. 1 operation mode) and active mode (second operation mode). In the active mode (first operation mode), the identification information stored in the storage unit 14 is transmitted via the controller communication unit 11 in response to a communication request from the controller 2.
In the sleep mode, the portable terminal 1 does not transmit identification information even when a communication request is received from the controller 2.
These functions of the portable terminal 1 can be realized by a wireless communication circuit, a power supply circuit, a CPU such as a microprocessor, a ROM, a RAM, and control programs and control data stored in these storage elements.

The operation of the mobile terminal 1 will be described with reference to FIG.
FIG. 4 is a flowchart showing an operation in which the portable terminal 1 switches the operation mode by a signal from the switching device 3b.
In a store, a store clerk in the area A, which is an office area, usually interacts with a customer in the area B, a reception area, through the counter. There is an entrance D between the office area A and the customer area B. When necessary, the store clerk moves from the area A to the area B through the entrance D and directly interacts with customers. To do.

A switching device 3b, which is a switching means for communicating with the mobile terminal 1 and changing the operation mode of the mobile terminal, is installed at the entrance D between the area A and the area B.
The switching device 3b always transmits a switching signal by a weak radio wave that can be received only in a short distance of about several tens of centimeters.
When the subject passes through the gateway D in order to move from the zone A to the zone B, the mobile terminal 1 receives the switching signal a from the switching device 3b provided at the gateway D via the gate communication unit 12. (Step S101: YES)

Next, the current operation mode stored in the storage unit 14 is read and the current operation mode is determined (step S102). In this case, since the current operation mode is the active mode, the operation mode is set to the sleep mode (step S104) and stored in the storage unit 14. Thereby, the portable terminal 1 which was in the active mode (first operation mode) in the area A becomes the sleep mode (second operation mode) in the area B.
The portable terminal 1 transmits a notification signal indicating that the operation mode has been switched by the switching device 3b through the gateway D to the controller 2 via the controller communication unit 11 (step S105).

Conversely, when the subject passes through the entrance / exit D in order to move from the area B to the area A, the portable terminal 1 similarly receives a switching signal from the switching device 3b provided at the entrance / exit D (step S101: YES). Since the current operation mode stored in the storage unit 14 is the sleep mode, the operation mode is set to the active mode (step S103) and stored in the storage unit 14.
When the operation mode is set to the active mode, when the portable terminal 1 receives the polling signal transmitted from the controller 2 via the controller communication unit 11, the portable terminal 1 reads the identification number from the storage unit 14 and the controller communication unit 11 is returned to the controller 2 via 11. The portable terminal 1 transmits a notification signal indicating that the operation mode has been switched by the switching device 3b through the gateway D to the controller 2 via the controller communication unit 11 (step S105).

Next, with reference to FIG. 5, the operation of the portable terminal 1 when the subject passes through the entrance / exit C to enter / exit the area A and outside the store will be described.
FIG. 5 is a flowchart showing an operation in which the portable terminal 1 switches the operation mode by a signal from the switching device 3a.
In the store, the salesclerk who is the monitoring target is usually in the area A that is the office area.
First, a description will be given of an operation when the target person leaves the store from the area A through the entrance / exit C in order to go out or return home.

A switching device 3a, which is a switching means for communicating with the mobile terminal 1 and changing the operation mode of the mobile terminal, is installed at the entrance C between the area A and the outside of the store.
The switching device 3a always transmits a switching signal by a weak radio wave that can be received only at a short distance of about several tens of centimeters.
When the subject passes through the entrance / exit C in order to leave the area A, the mobile terminal 1 receives the switching signal b from the switching device 3a provided at the entrance / exit C via the gate communication unit 12. (Step S201: YES)

Next, the current operation mode stored in the storage unit 14 is read and the current operation mode is determined (step S202). In this case, since the current operation mode is the active mode, the operation mode is set to the sleep mode (step S204) and stored in the storage unit 14. Thereby, the portable terminal 1 which was in the active mode (first operation mode) in the area A becomes the sleep mode (second operation mode) in the area B.

Next, the portable terminal 1 transmits a notification signal indicating that the operation mode has been switched by the switching device 3 a after passing through the doorway C to the controller 2 via the controller communication unit 11. The controller 2 ends the monitoring operation of the portable terminal 1 by receiving this notification signal.
On the contrary, when the target person passes through the entrance / exit C to enter the area A from outside the store, the mobile terminal 1 similarly receives a switching signal from the switching device 3a provided at the entrance / exit C (step S201: YES), Since the current operation mode stored in the storage unit 14 is the sleep mode, the operation mode is set to the active mode (step S203) and stored in the storage unit 14.

The portable terminal 1 transmits a notification signal indicating that the operation mode has been switched by the switching device 3a after passing through the doorway C to the controller 2 via the controller communication unit 11 (step S205. The controller 2 transmits this notification signal. By receiving, the monitoring operation of the portable terminal 1 is started.

Next, with reference to FIG. 6, the operation of the portable terminal 1 when the subject passes through the entrance / exit E to enter / exit the area B and outside the store will be described.
FIG. 6 is a flowchart showing an operation in which the portable terminal 1 transmits a notification signal by a signal from the switching device 3c.
First, the operation when the clerk who is the target person goes out of the store from the area B through the entrance E to go out or return home will be described.

A switching device 3c, which is switching means for communicating with the mobile terminal 1 and changing the operation mode of the mobile terminal 1, is installed at the entrance E between the area B and the outside of the store.
The switching device 3c always transmits a switching signal by a weak radio wave that can be received only at a short distance of about several tens of centimeters.
When the target person passes through the doorway E to leave the area B, the mobile terminal 1 receives a switching signal c from the switching device 3c provided at the doorway E via the gate communication unit 12. (Step S301: YES)

When the portable terminal 1 receives the switching signal c, the controller does not change the operation mode while remaining in the sleep mode, but instead sends a notification signal indicating that the switching signal of the switching device 3c has been received through the doorway E. It transmits to the controller 2 via the communication part 11 (step S302). The controller 2 ends the monitoring operation of the portable terminal 1 by receiving this notification signal.
Conversely, when the target person passes through the entrance E to enter the area B from outside the store, the mobile terminal 1 similarly receives a switching signal from the switching device 3c provided at the entrance E (step S301: YES), A notification signal indicating that the operation mode has been switched by the switching device 3 c after passing through the doorway E is transmitted to the controller 2 via the controller communication unit 11. The controller 2 starts the monitoring operation of the portable terminal 1 by receiving this notification signal.

Next, the configuration of the controller 2 will be described with reference to FIG. FIG. 3 is a functional block diagram of the controller 2 according to the embodiment of the present invention. The controller 2 includes a mobile terminal communication unit 21, an alarm unit 22, a control unit 20, and a storage unit 23.
The control unit 20 includes a terminal analysis unit 20a and an abnormality determination unit 20b. The storage unit 23 can include an identification number storage unit 23a, a terminal state storage unit 23b, and a program storage unit 23c.

The operation of each part will be described in detail. The mobile terminal communication unit 21 transmits a polling signal to the mobile terminal 1 using low-power radio or the like, and receives a response signal, a notification signal, and an emergency call signal from the mobile terminal 1. The terminal analysis unit 20a analyzes the identification number of the mobile terminal by analyzing the response signal, the notification signal, and the emergency call signal of the mobile terminal received via the mobile terminal communication unit 21. The abnormality determination unit 20b determines the abnormal state of the subject who owns the mobile terminal 1 based on predetermined determination criteria based on the signals (response signal, notification signal, emergency call signal) received from the mobile terminal 1.

The identification number storage unit 23a stores the identification number of the mobile terminal 1 that is a monitoring control. The terminal state storage unit 23b stores the current operation mode and location area of the mobile terminal 1 analyzed by the terminal analysis unit 20a. The program storage unit 23c stores various operation programs and the like for operating each unit of the controller 2.
When the abnormality determination unit 20b determines that an abnormality has occurred in the target person holding the mobile terminal 1, the alarm unit 22 issues an alarm such as sounding a buzzer or turning on an alarm indicator lamp. Further, the alarm unit 22 performs a notification operation using a communication line to a remote security center (not shown).

Next, the alarm operation of the controller 2 will be described with reference to FIG. FIG. 7 is an operation flowchart of the controller 2.
The mobile terminal communication unit 21 transmits a polling signal to the entire area A at predetermined time intervals.
When the controller 2 determines that the mobile terminal is located in the area A or the area B by the response signal or the notification signal from the mobile terminal 1, the controller 2 starts measuring the timer (step S401). Next, when the controller 2 receives the response signal from the portable terminal 1 to the polling signal through the portable terminal communication 21 (step S402: YES), the terminal analysis unit 20a identifies the portable terminal 1 included in the response signal. If the identification number is stored in the identification number storage unit 23a, it is determined that the mobile terminal 1 is located in the area A, and the fact is stored in the terminal state storage unit 23b. The process returns to S401.

Next, when the notification signal indicating that the switching signal of the switching device 3a or the switching device 3c is received instead of the response signal is received from the portable terminal 1 (step S404), the terminal analysis unit 20a receives the terminal state storage unit 23b. For example, if the current location area is area A and the notification signal is based on the switching signal of the switching device 3a, exit from the area A outside the store. As a result, absence processing is performed (step S405). If the current location area is area B and the notification signal is based on the switching signal of the switching device 3c, the absence process is performed assuming that the area B has left the store (step S405).
The absence process is a process of storing in the terminal state storage unit 23b that the mobile terminal is located outside the store. Then, the monitoring operation ends.

Next, when the timer expires without receiving a response signal or a notification signal for a predetermined time (for example, 10 minutes) (step S406: YES), the abnormality determination unit 20b is a subject carrying the mobile terminal 1. Assuming that some kind of abnormality has occurred, an abnormality notification and notification operation is performed. In other words, the fact that neither the response signal nor the notification signal is received for a predetermined time means that the subject carrying the mobile terminal 1 has moved from the area A to the area B and stayed in the area B for a predetermined time or more. That is. In such a case, an abnormality notification operation is performed on the assumption that some trouble has occurred during reception with the customer.

When the target person enters the area A or B in the store from outside the store, the mobile terminal 1 receives the switching signal from the switching device 3a or 3c and transmits a notification signal to the controller 2. .
The controller 2 starts the monitoring operation of steps S401 to S407 when the notification signal is received from the portable terminal 1 when the portable terminal 1 is located outside the store and stops and stops the monitoring operation. .
When the operation unit 13 of the portable terminal 1 is operated by the subject during the monitoring operation and an emergency call signal is transmitted from the portable terminal 1 and received by the portable terminal communication unit 21 of the controller 2, step S406 is performed. Anomaly reporting operation may be performed without waiting for the time up.

It is a whole block diagram for demonstrating arrangement | positioning and operation | movement of the related equipment of the emergency call system concerning one Embodiment of this invention. It is a functional block diagram of the portable terminal 1 concerning one Embodiment of this invention. 2 is a functional block diagram of a controller 2 according to an embodiment of the present invention. FIG. It is a flowchart which shows the operation | movement which the portable terminal 1 switches an operation mode with the signal from the switching apparatus 3b. It is a flowchart which shows the operation | movement which the portable terminal 1 switches an operation mode with the signal from the switching apparatus 3a. It is a flowchart which shows the operation | movement which the portable terminal 1 transmits a notification signal with the signal from the switching apparatus 3c. 4 is an operation flowchart of the controller 2.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Mobile terminal 10 Control part 11 Controller communication part 12 Gate communication part 13 Operation part 14 Storage part 2 Controller 20 Control part 21 Portable terminal communication part 22 Alarm part 23 Storage part
3a, 3b, 3c switching device

Claims (4)

In the property having a stay area where the subject always stays and a warning area where the subject stays temporarily, an emergency report system that detects and alerts the act of the subject staying in the alert area for a predetermined time,
A portable terminal possessed by the subject and transmitting identification information;
Switching means that is installed at the entrance and exit of the stay area and the alert area, and communicates with a mobile terminal passing through the entrance;
Monitoring means for communicating with the mobile terminal and receiving identification information of the mobile terminal;
The mobile terminal is set to a first operation mode in which identification information is not transmitted by a signal from the switching means when entering the warning area from the entrance and exit, and by a signal from the switching means when entering the stay area from the entrance and exit. Set to the second operation mode for transmitting the identification information;
The emergency reporting system, wherein the monitoring unit determines that an abnormality occurs when the identification information from the portable terminal is not received for a predetermined time. The terminal device transmits identification information when receiving a request signal from the monitoring means when the second operation mode is set,
2. The emergency call according to claim 1, wherein the monitoring means transmits a request signal at regular time intervals, and determines that an abnormality occurs when a reply of identification information from the portable terminal cannot be received for a predetermined time. system. In the property having a stay area where the subject always stays and a warning area where the subject stays temporarily, an emergency report system that detects and alerts the act of the subject staying in the alert area for a predetermined time,
A portable terminal possessed by the subject and transmitting identification information;
First switching means installed at the entrance and exit of the stay area and the alert area, and communicating with a mobile terminal passing through the entrance;
A second switching means that is installed at the entrance / exit between the stay area or the alert area and outside the area, and communicates with the mobile terminal passing through the entrance / exit;
Monitoring means for communicating with the mobile terminal and receiving identification information of the mobile terminal;
The mobile terminal is set to a first operation mode in which identification information is not transmitted by a signal from the first switching means when entering the warning area from the entrance and exit, and when entering the stay area from the entrance and exit, the first terminal It is set to the second communication mode in which the identification information is transmitted by the signal from the switching means, and indicates that the signal from the second switching means has been received through the entrance / exit from the warning area or staying area. Send a notification signal,
The monitoring means determines that the identification information from the portable terminal is abnormal when it cannot be received for a predetermined time, and monitors if the portable terminal receives the notification signal from the portable terminal and determines that the portable terminal is located outside the area. An emergency call system characterized by terminating the operation. The terminal device transmits identification information when receiving a request signal from the monitoring means when the second operation mode is set,
4. The emergency call according to claim 3, wherein the monitoring means transmits a request signal at regular time intervals, and determines that an abnormality occurs when a reply of identification information from the mobile terminal cannot be received over a predetermined time. system.

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