JP4463290B2 - Extension number confirmation method and telephone exchange device - Google Patents

Description

  In the present invention, when installing a communication terminal such as a telephone in a private branch exchange, for example, a private telephone exchange, a button telephone device, etc., it is easy to check its own extension number even from a communication terminal that does not have a visual indicator. The present invention relates to an extension number confirmation method and a telephone exchange device thereof.

  As a conventional extension number confirmation device, for example, Japanese Patent Laid-Open No. 2-265344 (Patent Document 1) is disclosed. In this apparatus, an extension number is notified by voice from an exchange by dialing a special number (hereinafter abbreviated as a special number) for number confirmation from an installed extension telephone. In this case, the person in charge needs to dial the special number every time the number is confirmed. Therefore, the operability is complicated.

  As a multi-function telephone device that solves this problem, for example, Japanese Patent Laid-Open No. 2000-295644 (Patent Document 2) is disclosed. In Patent Document 2, the number of times or the time for automatically notifying the extension number assigned to the telephone by off-hook by calling is determined in advance as a predetermined condition and set at the time of installation work.

  For example, referring to FIG. 5 and FIG. 6 together, the telephone exchange device 110 is a private branch exchange or a button telephone device, and the voice receiving telephone 120 is a voice that includes a single-function general telephone to a multi-function telephone terminal. It is a receivable terminal. Of course, it may have a visible display screen of extension numbers.

  In the telephone exchange apparatus 110, the number of times or time for automatically sending an extension number by voice to the number search condition setting unit 116 is set as a predetermined condition at the time of installation work. The number search condition storage unit 117 stores conditions such as the number of times of voice notification in the past or time when a call is made from the voice receiving telephone 120.

  Next, the main operation procedure of the central control unit 114 will be described. When a call is made from the voice receiving telephone 120 (NO in step S101 and step S102), the extension number of the calling extension is acquired from the extension number table 115 (step S103), and the number search condition setting unit 116 The set value is compared with the stored value in the number search condition storage unit 117 (step S104). When the stored value is within the predetermined condition (YES in step S105), the voice control unit 112 is driven by the central control unit 114, and the voice data storage unit 113 that outputs the extension number voice data corresponding to the calling extension is provided. The call extension is connected (step S106). Here, the extension number is transmitted as a voice (procedure S107), and the call extension is released from the central control unit 114 (procedure S109) when an on-hook end signal is received from the extension (YES in step S108). At this time, the stored value of the number search condition storage unit 117 is updated (step S110).

  When the stored value of the number search condition storage unit 117 exceeds the set value of the number search condition setting unit 116 due to this update and does not satisfy the predetermined condition, the above step S105 becomes “NO”, and the number search condition Is canceled and normal call processing is performed.

  This multifunction telephone device for confirming extension numbers is practically sufficient because it is only necessary to raise the handset and listen to the extension number by voice when confirming the extension number during the set period.

  However, when setting the number of times of voice transmission as a predetermined condition, considering the confirmation of the extension number by voice by repeating off-hook, the number of times is usually set more than the number of lines to be confirmed. Accordingly, if the set number of times has not been reached even after the predetermined extension number confirmation has been completed, the installer needs to perform an off-hook operation for the remaining number of times to cancel the setting. In addition, in the case of time, since it is canceled by a call after reaching that time, the installer needs to wait until the set time. Further, since the set time also has a margin, the waiting time remains. As described above, there may be a problem that an extra off-hook operation is unavoidable for canceling the setting.

JP-A-2-265344 JP 2000-295644 A (FIGS. 5 to 8)

  The problem to be solved is that when a predetermined condition for confirming the extension number set in advance is cancelled, it is unavoidable that extra time is required for off-hook operation.

  In the present invention, when an extension off-hook is detected, an extension number corresponding to the extension is sent to the extension by voice, and the extension number is confirmed at a terminal of the extension. The purpose is to avoid troubles such as extra off-hook operation when canceling. Therefore, in the present invention, at least one time measurement means is provided, and when setting a number search state for extension number confirmation, measurement of a predetermined time is started by a predetermined procedure, and the setting is automatically performed when the time reaches the time limit. The main feature is to cancel.

In the specific telephone switch starts measuring the predetermined time period in response to the instruction, and at least one search condition timed measurement unit notifies the arrival of the predetermined time period, it indicated timed measuring the search condition timed measurement unit It was allowed to start and while setting number search condition, and the search condition timed measuring unit at least one of the number search condition setting unit notifies the setting release of said number search state when subjected to timed arrival notification from check extension A number notification special number for setting the number search state is prepared in advance, and when the number notification special number is received, measurement of a predetermined time period is started via the number search state setting unit . notified in the state set, characterized in that it comprises a control unit for automatically canceling the number search condition set by the setting cancellation notification from the number search condition setting unit.

  With such a configuration, once the timed measurement is started for setting the number search state, the extension number of the calling line is set for the call during the number search state setting from the start to the end of the timed measurement. You will be notified by voice. That is, since the number search state setting is automatically canceled, for example, after confirming the extension number of the installer, a special operation for canceling the setting is not necessary.

  In addition, when the number search state is being set when an off-hook call from the extension is detected, the extension number is voiced to the off-hook extension by a predetermined procedure. On the other hand, if the number search state setting is canceled, normal dialing can be performed. When an off-hook call from an extension is detected, one of the time measuring means corresponding to the off-hook extension is selected, and a number for confirming the extension number is started for each extension. The search state is set, and the extension number is transmitted by voice to the off-hook extension by a predetermined procedure. On the other hand, when the number search state setting is canceled, normal dialing can be performed.

  Further, the predetermined time period can be measured by measuring the time period of a timer, sending the extension number voice, or the like.

  The extension number confirmation method and the telephone exchange apparatus according to the present invention, when setting a number search state for extension number confirmation, starts measuring a predetermined time in a predetermined procedure and automatically sets the setting when the time limit is reached. Release to. For this reason, the installation contractor does not need to cancel the number search state setting after the extension confirmation of the extension telephone is completed. Accordingly, if the time limit cancellation is set at 24:00 on the construction day, normal use can be automatically performed from the next day, and an extra effort of the installer can be saved.

  When canceling the predetermined condition of extension number confirmation that is set in advance, the purpose of saving extra time and effort such as off-hook operation is to set a time limit in advance and set the number search status setting from the start to the end of the extension call between them This is realized with a simple configuration by voice notification of the corresponding extension number.

  Hereinafter, embodiments thereof will be described with reference to the drawings. The drawings show portions according to the present invention, and some components essential to the apparatus are omitted. The functional blocks can be separated and merged or the procedure can be changed before and after the procedure, as long as it is based on the functions of the present invention. The following description does not limit the present invention.

  A first embodiment of the present invention will be described with reference to FIG.

  FIG. 1 is an explanatory diagram showing functional blocks of an embodiment of a telephone exchange device 10 according to the present invention.

  The telephone exchange device 10 connects the voice receiving telephone 20 to each of a plurality of extensions. The telephone exchange device 10 is a private branch exchange, a button telephone device, or the like, but even if it is data exchange, it can be applied when the communication terminal has voice receiving facilities such as a handset, a microphone and a speaker. The voice receiving telephone 20 may be a multi-function telephone with a character display which is frequently used at present, but the present invention is particularly effective in the case of installation work of a general telephone without a display.

  The telephone exchange device 10 includes an extension connection unit 11, a voice control unit 12, a voice data storage unit 13, a central control unit 14, an extension number table 15, a number search state setting unit 16, and a search state time limit measurement unit 17. In the present embodiment, only the voice control unit 12 may have a plurality of arrangements.

  The extension connection unit 11 has an extension port for connecting the voice receiving telephone 20 as an extension telephone, and is connected to the voice control unit 12 and the central control unit 14. A central control unit 14 is connected to each port, and a communication line such as the voice control unit 12 or another extension is selectively connected to each port under the control of the central control unit 14. The voice control unit 12 is connected to the extension connection unit 11 on one side and the voice data storage unit 13 on the other side, and is controlled by the central control unit 14. The voice control unit 12 takes out the voice data of the extension number designated by the central control unit 14 from the voice data storage unit 13, converts it into voice, and repeatedly sends it to the extension connection unit 11. The voice data storage unit 13 stores and registers voice data such as extension numbers in advance.

  The central control unit 14 includes a memory and a processor and is program-controlled, and is connected to at least the extension connection unit 11, the voice control unit 12, the extension number table 15, and the number search state setting unit 16. It then controls the functions of the telephone exchange device 10 including the functions of the present invention. Details thereof will be described later with reference to a flowchart.

  In the extension number table 15, the extension port of the extension connection unit 11 and the corresponding extension number are stored and registered in advance, and the central control unit 14 is connected. The central control unit 14 can acquire the extension number from the extension port number. The number search state setting unit 16 connects the central control unit 14 on one side and the search state time measurement unit 17 on the other side, and drives the search state time measurement unit 17 in response to an instruction from the central control unit 14 to obtain the state information. get. The search state time measurement unit 17 is, for example, a timer, starts measurement of a predetermined time period according to an instruction from the number search state setting unit 16, and notifies the number search state setting unit 16 that the search state is being set. Notify or display the cancellation of the search status setting upon arrival.

  Although the search state time measurement unit 17 has been described as a timer, other measurement means such as a counter may be used. In the case of a counter, the counter starts counting upon receipt of an instruction to set the search state, and the setting is canceled when a predetermined number is reached. Further, the count of the counter may be the number of times that the voice control unit 12 repeatedly reads out from the voice data storage unit 13 and sends it out.

  Next, a main operation procedure according to the present invention will be described with reference to FIG. 1 together with the flowcharts of FIGS. 2A and 2B. It is assumed that the search state time measurement unit 17 is a timer.

  First, the telephone exchange device 10 receives an off-hook signal from the voice receiving telephone 20 by the central control unit 14 via the extension connection unit 11 (step S1). The central control unit 14 confirms that the incoming call is not ringing but is an outgoing call (NO in step S2), and acquires the extension number corresponding to the extension port that has received the off-hook from the extension number table 15. On the other hand, the number search state is checked by the number search state setting unit 16 (step S3). When the number search state is being set (YES in step S4), the central control unit 14 drives the voice control unit 12 to notify the acquired extension number, and the voice control unit 12 is connected to the extension connection unit 11 for an off-hook compatible extension port. (Step S5).

  The voice control unit 12 receives the notification of the extension number, extracts the voice data of the extension number notified from the voice data storage unit 13, converts it into voice, and sends it to the extension port (step S6). The extension number can be heard by the handset of the voice receiving telephone 20. Therefore, the installer who confirmed the extension number performs an on-hook operation to release the line.

  On the other hand, the central control unit 14 monitors the extension being connected by the extension connection unit 11 while the number search state setting unit 16 is setting the number search state (NO in step S7). When an on-hook signal is received from the voice receiving telephone 20 (YES in step S8), the on-hook extension port is released from the voice control unit 12 by the extension connection unit 11 (step S9).

  When the procedure S2 is “YES” and the incoming call is being called, the central control unit 14 performs normal response processing (procedure S10). When the above step S4 is “NO” and the number search state is not set, and when the above step S7 is “YES”, the set time limit of the search state time measuring unit 17 is reached during voice transmission, and the number search state setting unit When the setting of 16 is released and the central control unit 14 releases the on-hook extension port from the voice control unit 12 by the extension connection unit 11 (procedure S11), the procedure proceeds to the next procedure S12.

  In other words, when the number search state is set when the procedure S4 is "YES", the installer can listen to the extension number by voice only by going off-hook. Further, when the procedure S7 is “YES” and the setting of the number search state is canceled, the procedure S4 is “NO”, that is, the voice receiving telephone 20 is in the “dial transmission” state.

  Therefore, the central control unit 14 prepares for dial reception (not shown) and sends a dial tone to the off-hook extension in the state following the step S11 or in the state where the step S4 is “NO” (step S12). When the dial code is accepted from the extension (YES in step S13) and the dial code is a special number for searching for the extension number, that is, a number notification special number (YES in step S14), the central control unit 14 is in the number search state. The setting unit 16 is instructed to set the number search state to the search state time limit measurement unit 17 (step S15). As a result, the number search state setting unit 16 instructs the search state time measurement unit 17 to start measurement of the set time limit, so that the number search state is set to “YES” in the above-described step S4 during setting. Therefore, the procedure is the same as the procedure S5 in which the central control unit 14 drives the voice control unit 12 to notify the acquired extension number and connects the voice control unit 12 to the extension port corresponding to the off-hook by the extension connection unit 11. move on.

  If the above step S13 is “NO” and no dial is accepted and there is an on-hook signal (YES in step S16), the extension port is released (step S17). If step S14 is "NO" and the received dial is not a number notification special number, normal call processing (step S18) based on the received dial number is executed.

  In the above description, only one voice control unit 12 is shown and described. However, a plurality of voice control units 12 are provided, and an extension is connected to each of the voice control units 12 so that an installer can install each of the plurality of extension lines. It can be made to correspond to.

  Further, when setting the number search state for extension number confirmation, the number search state setting unit 16 is driven by the number notification special number dial from any one of the extensions accommodated in the telephone exchange device 10, and the search state time limit is set. The timed measurement of the measurement unit 17 can be started and the number search state can be set. On the other hand, the setting of the number search state is automatically canceled when the search state time measurement unit 17 reaches the time limit. When detecting a call from an extension, the central control unit 14 drives one voice control unit 12 and reads the extension number data stored in the voice data storage unit 13 when the number search state is being set. The voice is converted and sent to the voice receiving telephone 20. When the number search state setting is canceled, normal dial transmission processing is executed.

  The registration data in the above description can be updated by known means. Accordingly, the search state time limit of the search state time measurement unit can be changed and set in advance. It is also possible to instruct the number search state setting unit using a well-known means, cancel the time measurement of the search state time limit measurement unit, and cancel the setting of the number search state.

  By adopting such a form, by appropriately setting the time limit of the search state time measurement, the telephone installation builder can finish the work without a special operation of completing the extension number confirmation. Accordingly, the confirmation of the extension number can be easily executed and terminated by a simple operation, and the working time can be reduced.

  A second embodiment of the present invention will be described with reference to FIGS. 3, 4A, and 4B.

  FIG. 3 is a block diagram illustrating an embodiment of the telephone exchange device 10A according to the present invention. FIGS. 4A and 4B are flowcharts illustrating an embodiment of the main operation procedure of FIG. .

  The telephone exchange device 10A connects the voice receiving telephone 20 as a plurality of extensions. The telephone exchange device 10A has substantially the same configuration as the telephone exchange device 10 of FIG. 1, and has an extension connection unit 11A, a voice control unit 12A, a voice data storage unit 13A, a central control unit 14A, an extension number table 15A, a number search state. A setting unit 16A and a search state time measurement unit 17A are included. The difference is that the voice control unit 12A, the number search state setting unit 16A, and the search state time measurement unit 17A form a set, and there can be a plurality of deployments. Among these components, the extension connection part 11A and the extension number table 15A may have the same configuration as that of the first embodiment. Further, the access from the central control unit 14A to the number search state setting unit 16A may be made via the voice control unit 12A.

  For this reason, the operation procedure may be substantially the same as that of the first embodiment described above with reference to FIGS. 2A and 2B, but in step S3, the connection to the voice control unit 12A is investigated. Therefore, the procedure S5 moves after the procedure S15, and the procedure S4 is directly connected to the procedure S6.

  Here, the main operation procedure according to the present invention will be described with reference to FIG. 3 in addition to the flowcharts of FIGS. 4A and 4B. It is assumed that the search state time measurement unit 17A is a timer.

  First, the telephone exchange device 10A receives an off-hook signal from the voice receiving telephone 20 at the central control unit 14A via the extension connection unit 11A (step S21). The central control unit 14A confirms that the incoming call is not ringing but is an outgoing call (NO in step S22), and acquires the extension number corresponding to the extension port that has received off-hook from the extension number table 15A. On the other hand, the central control unit 14A investigates whether the voice control unit 12A is connected to the off-hook extension (step S23). When the voice control unit 12A is connected to the extension (YES in step S24), the extension number of the extension is being sent out (step S25), so the extension number is set by the handset of the voice receiving telephone 20 of the call. I can listen. Therefore, the installer who confirmed the extension number performs an on-hook operation to release the line.

  On the other hand, the central control unit 14 monitors the extension being connected by the extension connection unit 11A while the search state is being set by the number search state setting unit 16A (NO in step S26). When an on-hook signal is received from the voice receiving telephone 20 (YES in step S27), the on-hook extension port is released from the voice control unit 12A by the extension connection unit 11A (step S28).

  When the procedure S22 is “YES” and the incoming call is being called, the central control unit 14A performs a normal response process (procedure S29). If the procedure S24 is “NO” and the voice control unit 12A is not connected, or if the procedure S26 is “YES” and the set time limit of the search state time measurement unit 17A is reached during voice transmission, the number search state When the setting of the setting unit 16A is canceled and the central control unit 14A releases the on-hook extension port from the voice control unit 12A by the extension connection unit 11A (procedure S30), the procedure proceeds to the next procedure S31.

  That is, when the procedure S24 is “YES” and the extension is connected to the voice control unit 12A, the installation contractor can listen to the extension number by voice only by going off-hook. Further, when the procedure S26 is “YES” and the setting of the number search state is canceled, the procedure S24 is “NO”, that is, the voice receiving telephone 20 is in the “dial transmission” state.

  Next, the central control unit 14A prepares for dial reception not shown in the state following the step S30 or the state where the step S24 is “NO”, and sends a dial tone to the off-hook extension (step S31). To do. When the dial code is received from the extension (YES in step S32), if the dial code is a special number for retrieving the extension number, that is, a number notification special number (YES in step S33), the central control unit 14A The number search state setting unit 16A is instructed to set the number search state to the search state time limit measuring unit 17A. As a result, the number search state setting unit 16A instructs the search state time limit measurement unit 17A to start measurement of the set time limit, so that the number search state is being set (step S34). Accordingly, the central control unit 14A drives the voice control unit 12A to notify the acquired extension number, and connects the voice control unit 12A to the off-hook compatible extension port by the extension connection unit 11A (step S35). The process proceeds to step S25 in which the extension number is sent out by voice.

  If the above step S32 is “NO” and no dial is accepted and there is an on-hook signal (YES in step S36), the extension port is released (step S37). If step S33 is "NO" and the received dial is not a number notification special number, normal call processing (step S38) based on the received dial number is executed.

  That is, the central control unit 14A drives the voice control unit 12A, the number search state setting unit 16A, and the search state time limit measurement unit 17A by accepting the dialing of the number notification special number from the voice receiving telephone 20 to be installed. To do. Thus, the central control unit 14A connects the voice control unit 12A to the off-hook extension, and drives the search state time measurement unit 17A from the number search state setting unit 16A to form the number search state during setting.

  Therefore, since the control is limited to the off-hook extension, an independent number search can be performed for each extension, and a normal function can be exhibited in other extensions. Therefore, this embodiment is effective for an expansion work or the like.

  By setting the time limit in advance and setting the number search status from the start to the end of the measurement, by notifying the corresponding extension number for the extension call in the meantime, it is possible to eliminate the extra effort when canceling the setting, so it is limited to voice Without using it, it can be applied to applications such as installation of communication terminals that require number notification by text display.

It is explanatory drawing which showed one Embodiment of the telephone switching device by this invention with the block. Example 1 It is explanatory drawing which showed one Embodiment of the main operation | movement procedure in FIG. 1 with the flowchart. Example 1 It is explanatory drawing which showed one Embodiment of the main operation | movement procedure following FIG. 1 with the flowchart. Example 1 It is explanatory drawing which showed one Embodiment of the telephone switching device by this invention with the block. (Example 2) It is explanatory drawing which showed one Embodiment of the main operation | movement procedure in FIG. 3 with the flowchart. (Example 2) It is explanatory drawing which showed one Embodiment of the main operation | movement procedure following FIG. 3 with the flowchart. (Example 2) It is explanatory drawing which showed an example of the conventional telephone exchange apparatus with the block. It is explanatory drawing which showed the example of the main operation | movement procedures in FIG. 5 with the flowchart.

Explanation of symbols

10, 10A Telephone exchange device 11, 11A Extension connection unit 12, 12A Voice control unit 13, 13A Voice data storage unit 14, 14A Central control unit 15, 15A Extension number table 16, 16A Number search state setting unit 17, 17A Search state Time measurement unit 20 Voice receiver

Claims (10)

In the method of transmitting the extension number corresponding to the extension by voice when the extension off-hook is detected , sending the extension number to the extension by voice and confirming the extension number at the terminal of the extension,
A number notification special number for setting a number search state for setting a number search state for confirming an extension number is prepared in advance, provided with at least one time measurement means,
When receiving the number notification special number, set the number search state and start measuring a predetermined time period,
In reaching of the predetermined time period in the off-hook extension that the detected, the setting to confirm the extension number on the terminal of the extension of the extension corresponding to the extension by sending to its extension by voice, dial number notification specials So that it is in the same state as before the call is received, the dial tone is sent to release the dialing status so that you can receive the number notification special number dial,
An extension number confirmation method characterized in that it is possible to re-send a number notification special number. In the extension number confirmation method according to claim 1,
The timed measuring means is one to the telephone exchange apparatus, when detecting a call by off-hook from the extension, when in setting the number search state, the voice control unit and the detected extension port And the extension number corresponding to the extension is sent out by voice in the procedure of sending the extension number to the off-hook extension, while the number search state setting of the detected off-hook extension is canceled. An extension number confirmation method, characterized in that, in the case, setting is made to enable normal dialing including a number notification special number. In the extension number confirmation method according to claim 1,
The time measurement means has two or more for the telephone exchange device,
When detecting an off-hook call from an extension, select one of the time measurement means corresponding to the off-hook extension, start a predetermined time measurement and set a number search state for extension number confirmation, while the procedure for sending the extension number by voice by connecting the detected an extension port and the audio control unit corresponding to the extension and sends the voice that extension with respect to the off-hook extension, the number search condition setting An extension number confirmation method characterized in that, in case of cancellation, a setting is made to enable normal dialing including a number notification special number.   2. The extension number confirmation method according to claim 1, wherein the measurement of the time limit is based on a timer time measurement.   2. The extension number confirmation method according to claim 1, wherein the timed measurement is based on a transmission count of a transmission extension number voice. In a telephone exchange apparatus provided with a voice control unit that reads out an extension number corresponding to the extension from the voice data storage unit when the extension off-hook is detected as a call and sends the extension number to the extension by voice . ,
Receiving the instruction, starting measurement of a predetermined time period, at least one search state time period measurement unit for notifying the arrival of the predetermined time period;
Instructing the search state time measurement unit to start time measurement and setting the number search state to be in progress, and at least one to notify the release of setting of the number search state when a time arrival notification is received from the search state time measurement unit Two number search state setting sections,
Prepare number notification special number for number search status setting in advance to set the number search status for extension number confirmation,
When the number notification special number is received, measurement of a predetermined time period is started via the number search state setting unit to receive a notification during the setting of the number search state. Dialing the number notification special number by sending a dial tone so that the setting of the number search state of the extension that is off-hook detected as an off-hook call is the same as the state before receiving the number notification special number dial And a control unit for releasing the terminal so that it can be received. The telephone exchange device according to claim 6,
Including one search state time measurement unit,
When the control unit detects an off-hook call from an extension, the control unit selects and connects one of the number search state setting units, and when the number search state is being set, an extension number corresponding to the off-hook extension is set. Obtaining and sending out the extension number of the off-hook extension by voice, and in the case of releasing the number search state setting during the off-hook of the detected extension, it is possible to make a normal dial transmission together with a number notification special number Telephone exchange device. The telephone exchange device according to claim 6,
Two or more sets comprising one each of the search state time limit measurement unit and the number search state setting unit,
When the control unit detects an off-hook call from an extension, the control unit selects one of the pair and connects to the off-hook extension and starts time measurement of the search state time measurement unit, and the number search When the number search status is being set in the status setting section, the extension number is acquired corresponding to the off-hook extension and the extension number of the off-hook extension is sent out by voice. A telephone exchange device that enables dialing of a telephone.   7. The telephone exchange apparatus according to claim 6, wherein the predetermined time period is measured by a timer time measurement.   7. The telephone exchange apparatus according to claim 6, wherein the measurement of the predetermined time is based on a transmission count of a transmission extension number voice.

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