JP4392710B2 - Hands-free phone system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention is used for emergency rescue systems. Ru This is related to the hands-free phone system.
[0002]
[Prior art]
Conventionally, in an emergency rescue system, reporter identification information recorded in advance has been reported to a report destination center by voice synthesis.
In the reporter identification number information, information such as the name and telephone number of the reporter is recorded.
[0003]
In addition, the person in charge of the reporting center can identify the reporter and the contents of the report by modem communication.
At this time, the person in charge at the reporting center cut off the communication from the whistleblower, re-called the phone for a conversation, and asked the whistleblower “What did you do?” To grasp the situation of the abnormal situation. Later, relief was dispatched.
[0004]
[Problems to be solved by the invention]
However, in hands-free phones and hands-free phone systems that are used in such emergency rescue systems, the person in charge at the reporting center is responsible for reporting what kind of situation the reporter is in and what abnormal situation has occurred. It is impossible to know in an instant.
[0005]
In addition, in both cases where the caller identification information recorded in advance is voice-synthesized, and then the communication from the caller is temporarily disconnected and the call is made again in order to speak again, There was a problem that I missed it in response.
In addition, there are problems such as confusion of the reporter due to the fact that the communication is performed twice.
[0006]
Furthermore, the reporter must spend an uneasy time after the abnormal situation by the telephone is grasped and before the rescuer rushes to the reporter.
[0007]
[Means for Solving the Problems]
Therefore, the present invention is characterized in that a reporter can be specified in advance by transmitting a report signal prior to the conversation and automatically receiving the report signal at the information center.
When transmitting a report signal, the contents of a report such as an emergency, a fire report, and a gas leak report are set in advance in the memory as report data.
[0008]
In addition, the telephone conversation is recognized as voice, converted into a voice data file, stored as text data in the report database, and as needed as text data on a monitor connected to a computer such as a personal computer in the information center. It is possible to read and display.
In addition, the voice response of the telephone conversation is recognized and converted into a voice data file, then stored as WAVE data in a notification database, and can be read out by a speaker connected to a computer such as a personal computer as necessary. And
[0009]
In addition, a voice unit is provided on a personal computer in the information center to answer the phone and to allow the conversation to be read and displayed on a receiving telephone, another telephone, a speaker connected to the personal computer, a telephone at the person in charge, a personal computer, or other receiving means. It is characterized by that.
In addition, the hands-free phone is provided with a voice reproduction circuit and a data file storage, and when the information center is busy, the contents of the call are recorded and automatically retransmitted.
[0010]
In addition, various sensors are connected to a telephone in a private house, and various reports are transmitted together with a telephone number as report data.
In addition, the attribute data of the reporter is registered in advance in the report database of the information center.
Moreover, when there are a plurality of reports at the same time, priority is given from the information of the reporter, and service is provided from a reporter with a high priority.
[0011]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below with reference to the drawings.
First embodiment
FIG. 1 is an explanatory diagram of a hands-free phone front panel, FIG. 2 is a hands-free phone block diagram, and FIG. 3 is a report configuration diagram. FIG. 4 shows the contents set for the hands-free phone, and FIG. 5 shows the communication message format of the notification.
[0012]
In FIG. 1, 1 is a total of 12 push buttons of 0-9, *, and #, 2 is an emergency button used when an emergency occurs, 3 is a speaker that outputs the other party's voice, and voice synthesized sound 4 is a speakerphone button used when using the handsfree phone, 5 is a microphone for collecting the voice of the caller of the handsfree phone, 6 is a setting switch used when setting the contents shown in FIG. is there.
[0013]
In FIG. 2, 1 to 5 are as described above, 1 is a total of 12 push buttons of 0 to 9, *, and #, 2 is an emergency button used when an emergency occurs, and 3 is a partner as described above. 4 is a speakerphone button used when using a handsfree phone, and 5 is a microphone that collects the voice of the caller of the handsfree phone.
[0014]
12 is a microphone amplifier that amplifies the audio signal collected by the microphone, 14 is a transmission amplifier that amplifies the signal to be transmitted to the public network, 16 is a PB transmission circuit that sends out a push button signal, and 17 is two lines of the communication path− A hybrid that performs four-wire mutual conversion, 18 is a DP transmission circuit that sends out DP, 19 is a protection circuit against overvoltage such as lightning surge noise, 20 is a reception amplifier that amplifies a reception signal from the public network, and 22 is a speaker. A speaker amplifier 27 for amplifying power, and a polarity reversal detection circuit for detecting the reversal of the current loop polarity of the telephone line, a loop detection circuit for detecting the current loop, and an incoming call detection circuit for detecting the arrival of the ring. The circuit device 28, which is a CPU, performs a hands-free phone control 29, a dial transmission control 30, and a line control 31.
[0015]
Reference numeral 32 denotes a memory for setting the contents shown in FIG.
The hands-free phone control 29 controls the microphone amplifier 12, the changeover switch 13, the sound reproduction circuit 15, the changeover switch 21, the speaker amplifier 22, the speakerphone button 4, the push button 1, and the emergency button 2, and dial transmission control. 30 controls the PB transmission circuit 16 and the DP transmission circuit 18, and the line control 31 controls the circuit device 27.
[0016]
FIG. 3 shows an information center configuration.
41 is a private house that makes a report, 42 is an information center that receives the report, 43 is a handsfree phone in the private house 41, 44 is a public network between the private house 41 and the information center 42, and 45 is an exchange such as a PBX in the information center 42 , 46 is an A telephone that receives a report at the information center 42, 47 is a personal computer that manages the report data at the information center 42, and 48 is a monitor of the personal computer at the information center.
[0017]
The A telephone 46 is connected to a line unit 49, and the line unit 49 has a no-ring incoming call parallel reception function that can receive a call without detecting a ring. It also has a push button signal detection function.
51 is a recognition unit for recognizing speech, and 53 is a report database for storing report data.
[0018]
In the memory 32 of the hands-free phone 43, the telephone numbers of the private house 41 of the transmission source and the information center 42 of the transmission destination can be registered in advance.
As a telephone number registration method, the setting switch 6 is switched from “normal” to “setting”, and the setting content number, the telephone number and finally “#” are input by the push button 1.
An example of the setting contents is shown in FIG.
[0019]
For example, when the setting content number 1 is the caller telephone number and the setting content number 2 is the callee telephone number, when the caller telephone number “0123-45-6789” is registered, “10123456789 #” Enter the phone number following the setting number and enter # at the end. The signal input from the push button 1 is read by the handsfree phone control 29 and stored in the memory 32 by the CPU 28.
[0020]
Similarly, the telephone number of the destination information center 42 can be set by inputting “209987654321 #”. After registration, the setting switch 6 is returned from “setting” to “normal”.
A calling process when an emergency call is made from the private house 41 to the information center 42 using the hands-free phone 43 of the present invention will be described.
[0021]
When the telephone line is a tone line, when the emergency button 2 is pressed, the call destination telephone number stored in the memory 32 in advance and the caller telephone number and the notification data “1: emergency” shown in FIG. read. It is transmitted to the PB transmission circuit 16 via the dial transmission control 30. Then, the PB transmission circuit 16 that has received the telephone number outputs a push button signal to the public network 44.
[0022]
When the telephone line is a pulse line, when the emergency button 2 is pressed, the call destination telephone number stored in the memory 32 in advance, the caller telephone number shown in FIG. read. It is transmitted to the DP transmission circuit 18 via the dial transmission control 30. Then, the DP transmission circuit that has received the destination telephone number outputs a dial pulse signal to the public network 44.
[0023]
The public network 44 that has received the push button signal or dial pulse signal returns a ringback tone (hereinafter referred to as RBT) for calling the destination. When the RBT is received, a sound of 1 second on and 2 seconds off calling the information center 42 from the speaker 3 sounds.
At this time, the A telephone 46 of the information center 42 also rings for 1 second on and 2 seconds off. When the handset of the A phone 46 of the information center 42 is off-hooked, the ringing tone stops and a call can be made between the hands-free phone 43 of the private house 41 and the A phone 46 of the information center 42.
[0024]
The A telephone 46 is connected from the exchange 45 via the line unit 49. Since the line unit 49 has a no-ring incoming call parallel reception function, the line unit 49 detects an incoming call from the telephone A 46 and receives the line unit 49 in parallel. Thereby, the conversation between the hands-free phone 43 and the A telephone 46 can be received by the line unit 49. When the connection between the hands-free phone 43 and the A telephone 46 is established, the hands-free phone 43 reads the caller telephone number set in the memory 32 in advance by the CPU 28, and from the read telephone number, as shown in FIG. Construct a communication message according to the message format.
[0025]
For example, in the notification by pressing the emergency button 2 of the present embodiment, since the caller telephone number stored in the memory 32 is “01234456789” and the notification data is “1: emergency”, the notification message is , “01234567891”.
The configured communication message is transmitted from the dial transmission control 30 to the PB transmission circuit 16 and received from the PB transmission circuit 16 via the transmission amplifier 14, the public network 44, and the exchange 45 by the line unit 49.
[0026]
When the push button signal received by the push button signal detection function of the line unit 49 is received, the received message is analyzed according to the contents of the communication message, and the analyzed telephone number and report data of the reporter are sent to the monitor 48 of the personal computer 47 of the information center 42. indicate. Further, the telephone number and report data are stored in the report database 53.
After transmitting the push button signal, the hands-free phone 43 automatically switches to the hands-free mode. Thereafter, a conversation between the caller and the person in charge at the information center 42 becomes possible.
[0027]
The conversation between the hands-free phone 43 and the A telephone 46 is stored in the notification database 53 by the following procedure.
First, the conversation received by the line unit 49 is transmitted to the recognition unit 51 for voice recognition. Thereafter, the data is converted into text data by the recognition unit 51 and stored in the notification database 53.
[0028]
When the end of the call is detected by the polarity reversal detection circuit of the circuit device 27, the line control 31 detects disconnection of the line and the hands-free phone is released.
The person in charge of the information center 42 hooks the handset of the A telephone 46 on-hook. The line unit 49 detects that the telephone A is on-hooked, and the line unit 49 also opens the line.
As described above, the telephone number and the report data are displayed on the monitor 48 of the personal computer 47 of the information center 42, and the outline of the report can be determined even if the voice of the reporter cannot be heard.
[0029]
In addition, the telephone number and the report data stored in the report database 53 specify the reporter on the monitor when the reporter who has reported cannot press the emergency button 2 of the hands-free phone to the fullest. it can.
Alternatively, if the person in charge who received the call misses the contents of the report, the text data of the conversation can be read again and used as in the embodiment described later.
[0030]
As described above, according to the first embodiment, when an emergency reporter is notified to the information center, a telephone number registered in advance to identify the reporter is used as a notification signal prior to the conversation. It is possible to identify the reporter by transmitting and automatically receiving the report signal at the information center.
In addition, the contents received by the telephone are stored in the database as a data file, so that it can be used when the contents of the report are missed.
[0031]
Second embodiment
The configuration of this example is obtained by adding the voice unit 52 used for voice transmission and the B telephone 42 in the information sensor 42 to the configuration of the first embodiment.
Next, the operation will be described.
If the person in charge who received the caller's phone has missed the contents of the report, the text data of the conversation stored in the report database 53 can be reconfirmed by the following procedure.
[0032]
After receiving the notification, A phone 46 is off-hooked. The text data stored in the notification database 53 is read and transmitted to the voice unit 52. The text data is converted into voice data by the voice unit 52. The content of the call converted from the telephone A into voice data flows.
In addition, the content of the report can be confirmed by another B telephone by the following procedure.
[0033]
First, the text data stored in the notification database 53 is read and transmitted to the voice unit 52. The text data is converted into voice data by the voice unit 52. The personal computer 47 makes a call to the B telephone 54 using the line unit 49 and the exchange 45.
When the incoming call bell rings from the B telephone 54, the person in charge goes off-hook the handset of the B telephone 54. The conversation converted into voice data flows from the B telephone 54 and the contents of the report can be reconfirmed.
[0034]
Other operations are the same as those in the first embodiment.
As described above, according to the second embodiment, the contents received by the telephone A 46 are simultaneously stored in the report database 53 as a data file. The conversation converted into data can be read and the conversation can be reconfirmed by the A telephone 46 or the B telephone 54.
[0035]
Third embodiment
The configuration of this example is obtained by adding a voice unit 52 used for voice transmission and a speaker 50 connected to a personal computer to the configuration of the first embodiment.
Next, the operation will be described.
If the person in charge who received the caller's phone has missed the contents of the report, the text data of the conversation stored in the report database 53 can be reconfirmed by the following procedure.
[0036]
First, the text data stored in the notification database 53 is read and transmitted to the voice unit 52. The text data is converted into voice data by the voice unit 52. The converted data can be reconfirmed through a conversation from the speaker 50 connected to the personal computer 47.
Other operations are the same as those in the first embodiment.
[0037]
As described above, according to the third embodiment, the contents received by the telephone A 46 are simultaneously stored in the report database 53 as a data file. The conversation can be heard through the speaker 50 connected to the personal computer 47, and the contents of the report can be confirmed again.
[0038]
Fourth embodiment
The configuration of this example is obtained by adding a speaker 50 connected to a voice unit 52 and a personal computer 47 used for voice transmission to the configuration of the first embodiment.
Next, the operation will be described.
After transmitting the push button signal, the hands-free phone 43 switches to the hands-free mode, and conversation between the caller and the person in charge at the information center 42 becomes possible.
[0039]
The conversation between the handsfree phone 43 and the A telephone 46 is stored in the notification database 53 by the following procedure.
First, the conversation received by the line unit 49 is transmitted to the recognition unit 51 for voice recognition. Thereafter, the recognition unit 51 stores the voice data as it is in the notification database 53 as WAVE data.
[0040]
When the call is ended and the end of the call is detected by the polarity reversal detection circuit of the circuit device 27, the line control 31 detects disconnection of the line and the hands-free phone is released.
The person in charge of the information center 42 hooks the handset of the A telephone 46 on-hook. The line unit 49 detects that the telephone A is on-hooked, and the line unit 49 also opens the line.
[0041]
Other operations are the same as those in the first embodiment.
As described above, according to the fourth embodiment, the contents received by the telephone A 46 are simultaneously stored in the report database 53 as WAVE data. The conversation can be heard through the speaker 50 connected to the personal computer 47, and the contents of the report can be confirmed again.
[0042]
Fifth embodiment
The configuration of this example is obtained by adding the voice unit 52 information center person in charge 55 for use in voice transmission and the C telephone 56 in the person in charge 55 to the structure of the first embodiment.
Next, the operation will be described.
[0043]
Consider a case in which the occurrence of an emergency is reported from the hands-free phone 43 of the private house 41 to the information center 42 using the public network 44 at night or on holidays.
The line unit 49 of the personal computer 47 in the information center 42 has a function capable of automatic reception. Therefore, when there is no person in the information center 42 such as at night or on holidays, when the line unit 49 automatically receives, the ringing tone stops. A call can be made between the hands-free phone 43 of the private house 41 and the line unit 49 of the information center 42.
[0044]
After the reception confirmation by the line unit 49, the handsfree phone 43 transmits a communication message according to the message format shown in FIG. 5 as in the first embodiment. The line unit 49 analyzes the communication message, and displays the caller's telephone number and report data on the monitor 48 of the personal computer 47 of the information center 42. Thereafter, the telephone number and report data are stored in the report database 53. Then, a message “This is xx. Please tell me your business.” Is transmitted from the voice unit 52 to the handsfree phone 43 of the private house 41 via the line unit 49, the exchange 45, and the public network 44.
[0045]
The reporter who received the message from the handsfree phone 43 speaks the report content.
The content of the report spoken by the reporter is transmitted to the exchange 45, the line unit 49, and the recognition unit 51 via the public network 44.
The contents of the report received by the line unit 49 are transmitted to the recognition unit 51 for voice recognition. Thereafter, the data is converted into text data by the recognition unit 51 and stored in the notification database 53.
[0046]
In this case, if reception of the contents of the report is interrupted for a certain period of time from the reporter, a response message such as “This is xx. Please press the speakerphone button when you are finished.” From the voice section 52 to the line section 49. Is sent. Then, the response message is transmitted from the line unit 49 to the handsfree phone 43 of the private house 41 via the exchange 45 and the public network 44.
[0047]
The reporter who has received the response message from the hands-free phone 43 presses the speakerphone button 4 of the hands-free phone 43 to release the line when the message is finished.
The line unit 49 detects the end of the call by the polarity reversal detection circuit of the circuit device 27 or by a BT tone (busy sound) and opens the line.
[0048]
On the other hand, the data stored in the notification database 53 is transferred to the person-in-charge house 55 in the following procedure.
First, communication is performed from the line unit 49 of the personal computer 47 to the C telephone 56 of the person in charge 55 via the exchange 45 and the public network 44. An incoming call bell rings from C phone 56 and the person in charge goes off-hook the handset of C phone 56.
[0049]
Next, the telephone number and report data stored in the report database 53 are read out and transmitted to the voice unit 52. The voice unit 52 converts text data to voice data. A voice message converted into voice data flows from the C telephone 56.
For example, when the telephone number is 0123-45-6789 and the report data is “1”, a voice message “An emergency has occurred at the telephone number 0123456789” flows from the C telephone 56.
[0050]
Other operations are the same as those in the first embodiment.
As described above, according to the fifth embodiment, after the report summary and the report content by the push button signal are stored as the data file in the report database 53, by communicating with the C telephone 56 of the person in charge 55, The person in charge can listen to the contents of the report recorded in the report database 53 by voice message.
[0051]
The contents of the report can be emergency reports, provision of various information, fire reports, etc. In particular, there is a case where an emergency situation is fought for a moment, and the information center 42 is notified. However, it is possible to respond to a notification when the person in charge is absent or on a holiday.
The data stored in the notification database 53 may be stored in the notification database 53 as WAVE data as it is, as described in the fourth embodiment. The C phone 56 may be a mobile phone or a personal computer connected to a line.
[0052]
Sixth embodiment
FIG. 6 is a block diagram of a hands-free phone having a data file.
In the figure, 72 is a microphone amplifier that amplifies a voice signal collected by a microphone, 73 is a changeover switch that switches between a microphone signal and a voice synthesis signal, 74 is a transmission amplifier that amplifies a signal transmitted to the public network, and 75 is a voice. A voice reproduction circuit for sending a synthesized signal, 76 is a PB transmission circuit for sending a push button signal, 77 is a hybrid for performing two-line to four-line mutual conversion of the communication path, 78 is a DP transmission circuit for sending a dial pulse signal, 79 Is a protection circuit against overvoltage such as lightning surge noise, 80 is a receiving amplifier for amplifying a received signal from the public network, 81 is a changeover switch for switching between a received signal from the public network and a voice synthesis signal, and 82 is for driving a speaker This is a speaker amplifier that amplifies the power.
[0053]
Also, 1 to 5 are as described above, 1 is a total of 12 push buttons of 0 to 9, * and #, 2 is an emergency button used when an emergency occurs, and 3 is the other party's A speaker that outputs voice and synthesized speech, 4 is a speakerphone button used when using a handsfree phone, and 5 is a microphone that collects the voice of the handsfree phone reporter.
[0054]
86 is a circuit device comprising a polarity reversal detection circuit for detecting the reversal of the current loop polarity of the telephone line, a loop detection circuit for detecting the current loop, and an incoming call detection circuit for detecting the arrival of the ring, and 87 is a CPU. Hands-free phone control 88, dial transmission tone control 89, and line control 90 are performed.
91 is a recognition circuit for converting the contents of the report into text data, and 92 is a data file storage for storing the contents shown in FIG. 93 denotes a tone receiving circuit for detecting a BT tone (busy sound), and 2 denotes an emergency button used when the emergency shown in FIG. 1 occurs.
[0055]
The hands-free phone control 88 controls the microphone amplifier 72, the changeover switch 73, the sound reproduction circuit 75, the changeover switch 81, the speaker amplifier 82, the emergency button 2, the speakerphone button 4 and the push button 1, and the dial transmission tone reception control. Reference numeral 89 denotes a PB transmission circuit 76, a DP transmission circuit 78, and a tone reception circuit 93. The line control 90 controls the circuit device 86.
Next, the operation will be described.
[0056]
In the data file storage 92 of the hands-free phone 43, the telephone numbers of the private house 41 of the transmission source and the information center 42 of the transmission destination can be registered in advance.
As a telephone number registration method, the setting switch 6 is switched from “normal” to “setting”, and the setting content number, the telephone number and finally “#” are input by the push button 1.
An example of the setting contents is shown in FIG.
[0057]
For example, when the setting content number 1 is the caller telephone number and the setting content number 2 is the callee telephone number, when registering the caller telephone number “0123-45-6789”, “01234456789 #” Enter the phone number following the setting number and enter # at the end. The signal input from the push button 1 is read by the handsfree phone control 29 and stored in the data file storage 92 by the CPU 28. Similarly, the telephone number of the destination information center 42 can be set by inputting “209987654321 #”. After registration, the setting switch 6 is returned from “setting” to “normal”.
[0058]
A calling process when an emergency call is made from the private house 41 to the information center 42 using the hands-free phone 43 of the present invention will be described.
In the case where the telephone line is a tone line, when the emergency button 2 is pressed, the call destination telephone number stored in the data file storage 92 in advance, the caller telephone number shown in FIG. Read by CPU. It is transmitted to the PB transmission circuit 16 via the dial transmission control 30. Then, the PB transmission circuit 16 that has received the telephone number outputs a push button signal to the public network 44.
[0059]
When the telephone line is a pulse line, when the emergency button 2 is pressed, the call destination telephone number stored in the data file storage 92 in advance, the caller telephone number shown in FIG. Read by CPU. It is transmitted to the DP transmission circuit 18 via the dial transmission control 30. The DP transmission circuit that has received the telephone number outputs a dial pulse signal to the public network 44.
[0060]
At this time, when the telephone of the information center 42 is in use, a BT tone (busy sound) is returned from the public network 44 to the handsfree phone 43.
Next, the operation of the handsfree phone will be described.
When the dial transmission tone reception control 89 detects that the tone receiving circuit 93 has detected the BT tone, the recognition circuit 91 is operated to start storing the recognition result in the data file storage 92. When the changeover switch 73 and changeover switch 81 are switched from the A side to the B side, a message such as “The center is currently in use. When the message transmitted from the voice reproduction circuit 75 rings from the speaker 3 via the changeover switch 81 and the speaker amplifier 82, the voice is converted from text to text by the recognition circuit 91 simultaneously via the changeover switch 73, and the data file storage 92 Stored in
[0061]
The selector switch 73 and selector switch 81 are switched from the B side to the A side. The reporter who hears the message speaks the content of the report. The contents of the notification are collected by the microphone 5 and amplified by the microphone amplifier 72, and then converted from voice to text by the recognition circuit 91 via the changeover switch 73 and stored in the data file storage 92.
[0062]
At this time, if the message is not received for a certain period of time, the selector switch 73 and the selector switch 81 are switched from the A side to the B side.
A message such as “This is XX. Please press the speakerphone button when you are finished talking” is transmitted from the audio reproduction circuit 75. When the message transmitted from the voice reproduction circuit 75 rings from the speaker 3 via the changeover switch 81 and the speaker amplifier 82, the voice is converted from text to text by the recognition circuit 91 simultaneously via the changeover switch 73, and the data file storage 92 Stored in
[0063]
Thereafter, the selector switch 73 and the selector switch 81 are switched from the B side to the A side.
The reporter speaks the contents of the report, and is converted from voice to text by the recognition circuit 91 via the changeover switch 73 and stored in the data file storage 92.
When the report content has been spoken, the speakerphone button 4 is pressed to stop storing in the data file storage 92.
[0064]
The contents of the notification stored in the data file storage are transmitted to the information center after a certain period of time, usually after 3 minutes. The transmission procedure is shown below.
Call processing is performed on the destination telephone number stored in the data file storage 92. The calling process is the same as described above. When the information center 42 is busy again, the calling process is repeated until the line becomes available.
[0065]
When the connection with the information center 42 is established, the communication telegram shown in FIG. 5 is transmitted by a push button signal as in the first embodiment, and then the report data is read from the report data file 92 and the hands-free phone control is performed. The data is transmitted to the audio reproduction circuit 75 at 88.
The voice message converted into voice data by the voice reproduction circuit 75 is output to the telephone line via the changeover switch 73, the transmission amplifier 74, and the hybrid 77.
[0066]
The transmission data output to the telephone line is reported to the A telephone 46 via the public network 44, the exchange 45, and the line unit 49. At this time, as shown in the first embodiment, the contents of the report are stored in the report database 53, and then the line is opened by the line control 90.
Other operations are the same as those in the first embodiment.
[0067]
As described above, according to the sixth embodiment, when the information center 42 is busy, the notification message is stored in the data file in the hands-free phone, and is automatically transmitted to send the message. Re-transmission by the whistleblower can be eliminated. There is a need to contend for emergency reports, etc., and if the reporter collapses while the information center 42 is busy, using the contents of the report stored in the center has not been able to save until now. It becomes possible to help life.
[0068]
Seventh embodiment
The configuration of this example is obtained by adding various sensors 95 connected to the hands-free phone to the configurations of the first to sixth embodiments.
Next, the operation will be described.
Consider a case where an emergency report or a fire sensor notification is sent from the hands-free phone 43 of the private house 41 to the information center 42 using the public network 44.
[0069]
Call processing using the hands-free phone 43 of the present invention is performed from the private house 41 to the information center 42 in the same manner as in the first embodiment.
FIG. 7 shows a notification screen in the information center.
When the connection between the hands-free phone 43 and the A telephone 46 is established, the hands-free phone 43 reads the caller telephone number set in the memory 32 in advance by the CPU 28, and from the read telephone number, as shown in FIG. Construct a communication message according to the message format.
[0070]
For example, in the case of a report by pressing the emergency button 2, the caller's caller telephone number stored in the memory 32 is “01234456789” and the report data is “1: emergency”, so the report message is “0123457891”. Thus, in the case of a notification due to a fire detection by the fire sensor, the notification data is “01: 34567892” because the notification data is “2: fire sensor”.
[0071]
The configured communication message is transmitted from the dial transmission control 30 to the PB transmission circuit 16 and received from the PB transmission circuit 16 via the transmission amplifier 14, the public network 44, and the exchange 45 by the line unit 49.
The notification database 53 of the information center 42 stores in advance attribute data such as the name, telephone number, address, distance from the center, age, previous illness, and attending physician.
[0072]
The information center 42 that has received the report searches and reads the attribute data of the reporter stored in the report database 53 corresponding to the caller telephone number of the report message. The telephone number notified from the hands-free phone 43, the notification data, and the attribute data read from the notification database 53 are displayed on the monitor 48 of the personal computer of the information center 42 as shown in FIG.
[0073]
The person in charge of the center makes a report to the attending physician or a report to 119 from the contents of the monitor 48 of the personal computer of the information center 42. Alternatively, a taxi running near the private house can be dispatched.
When the information center 42 receives a plurality of reports at the same time, prioritize it according to the reporter's previous illness, age, report data, distance from the center, and the presence of a hands-free conversation following the push button signal. Do.
[0074]
For example, a reporter who has a long history, is old, has emergency report data, is far from the center, and has no hands-free conversation has the highest priority. On the other hand, a reporter who has a mild history, a young age, a reporter with a water sensor (such as water leak detection), and a short distance from the information center has the lowest priority.
Since the notification from the various sensors 95 is automatically started when the hands-free phone 43 detects the detection signal from the sensor, the hands-free phone 43 automatically disconnects the notification when the push button signal is transmitted. Therefore, there is no hands-free conversation.
[0075]
As various forms of use, the various sensors 95 are not limited to fire sensors, gas leak sensors, and water sensors as shown in the communication message format of FIG. 5, but smoke sensors, intrusion sensors, door sensors, and the like can also be used. In addition, when the information center 42 receives a report, the person to whom the person in charge contacts is not limited to the attending physician but may be the relative of the reporter. As the contact address, a destination designated by the reporter in advance can be stored in the report database 53.
[0076]
As described above, according to the seventh embodiment, by transmitting a telephone number registered in advance and report data, the report stored in the report database 53 of the information center 42 from the reported telephone number. The information of the reporter can be displayed on the monitor 48 of the information center 42 by retrieving the attribute data of the reporter.
Furthermore, when there are a plurality of reports at the same time, priority can be given from the information of the reporter displayed on the monitor 48, and the service can be provided from the reporter having a high priority.
[0077]
【The invention's effect】
It is possible to identify a reporter by transmitting a caller telephone number registered in advance to identify the reporter and the contents of the report prior to the conversation and automatically receiving the report signal at the information center. When the report signal is automatically received at the information center, the sender's phone number and report data are displayed on the monitor, so you can instantly know at the time of the report what the reporter is in, what kind of abnormal situation has occurred, etc. be able to.
[0078]
Also, by storing the contents received by the telephone at the same time as a data file in the report database, if the report contents are missed, the report contents can be read from the report database and displayed as text data on the monitor in the information center. it can.
The contents of the report can be emergency reports, various information provisions, fire reports, etc. In particular, there may be a case where an emergency situation is contested for a moment, and in the case of a report by the person himself, there is a case where he cannot respond or cannot speak a message again. Even in such a case, it is possible to identify the reporter, and it is possible to confirm again even if the contents of the report are missed by reading the conversation again.
By storing the contents that are reported to the information center and received by the telephone at the same time as a text data file in the database, you can read the conversation from the database and listen to the voice message on another phone if you miss the contents of the report. .
[0079]
If you report to the information center and store the contents received by the telephone as a text data file in the report database, if you miss the report contents, read the report contents from the report database and talk with the speaker connected to the center computer Can hear.
By storing the contents received by the telephone from the information center as a WAVE data file in the report database, when the contents of the report are missed, the conversation can be read from the report database and listened to by the center speaker.
[0080]
If you have reported to the information center but the person in charge is absent or it is a holiday, store the contents of the report as a data file in the report database and make a call to the receiver at the person in charge's home or personal computer. You can listen to the contents of the report recorded in the report database.
When the information center is busy, the contents of the report are stored in a data file in the hands-free phone, and the information is automatically transmitted to transmit the contents of the report.
[0081]
At the time of reporting, by transmitting the phone number and the reporting data registered in advance, the attribute data of the reporting party stored in the reporting database of the information center is searched from the reported phone number and reporting to the monitoring of the information center Information of the person can be displayed.
When there are multiple reports at the same time, it is possible to prioritize the information from the reporter's information displayed on the monitor and provide the service from the reporter with the highest priority.
[0082]
In addition, it is also possible to combine the first to seventh embodiments of the present invention, and it is possible to rescue a reporter who has experienced an abnormal situation on a 24-hour basis, and to reliably grasp the situation of the abnormal situation. It becomes possible to provide a hands-free phone system that can be used.
[Brief description of the drawings]
FIG. 1 is an explanatory diagram of a front panel of a hands-free phone
[Figure 2] Hands-free phone block diagram
[Figure 3] Report configuration diagram
[Figure 4] Settings for hands-free phone
[Figure 5] Notification message format
FIG. 6 is a block diagram of a hands-free phone having a data file.
[Fig. 7] Information screen at the information center
[Explanation of symbols]
1 Push button
2 Emergency button
3 Speaker
4 Speakerphone button
5 Microphone
6 Setting switch
12 Microphone amplifier
13 changeover switch
14 Transmitting amplifier
15 Audio playback circuit
16 PB transmitter circuit
17 Hybrid
18 DP transmitter circuit
19 Protection circuit
20 Receiving amplifier
21 changeover switch
22 Speaker amplifier
27 Circuit equipment
28 CPU
29 Hands-free phone control
30 Dial transmission control
31 Line control
32 memory
41 private house
42 Information Center
43 Handsfree Phone
44 Public network
45 exchange
46 A telephone
47 PC
48 monitors
49 Line section
50 speakers
51 recognition unit
52 Voice
53 Report Database
54 B telephone
55 Person in charge
56 C phone
72 Microphone amplifier
73 selector switch
74 Transmitting amplifier
75 Sound playback circuit
76 PB transmitter circuit
77 Hybrid
78 DP transmitter circuit
79 Protection circuit
80 Receiving amplifier
81 selector switch
82 Speaker amplifier
86 Circuit equipment
87 CPU
88 Handsfree phone control
89 Dial transmission tone reception control
90 Line control
91 recognition circuit
92 Data file storage
93 tone receiver

Claims (4)

In the hands-free phone system used for emergency relief systems,
A touch phone, an emergency button, a setting switch for setting a source telephone number and a destination telephone number, a memory, a speaker, a handsfree phone with a microphone, a computer with a line unit, a recognition unit, and a monitor When an emergency button is pressed when reporting to the information center where the exchange, telephone, and reporting database are installed, the sender's telephone number and reporting data registered in advance are sent to the information center prior to the conversation. storing the notification data and the telephone number to report database, the recognition unit from the notification database, line unit, Ri Do allow conversation automatically by using the switch, further, the audio reproduction circuit, a recognition circuit, and tone receiver circuit A dial transmission tone reception control unit and a data file storage. When the information center is busy, Talk content from the speaker, and stores the notification contents into the data file hangar within a hands-free phone, the hands-free phone system characterized that you sent the notification contents and automatic transmission. 2. The hands-free phone system according to claim 1 , wherein various sensors are connected to a private telephone, and various reports are transmitted as report data together with a caller telephone number. 5. The hands-free phone system according to claim 1, wherein the attribute data of the reporter is registered in advance in the information database of the information center, and the sender telephone number and the report data are transmitted to the information center at the time of the report. A hands-free phone system that searches for the reporter's attribute data stored in the report database from the number and displays the reporter's information on the monitor of the information center. 2. The hands-free phone system according to claim 1, wherein when there are a plurality of reports at the same time, priority is given from the information of the reporter and service is provided from a reporter with a high priority.

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