JP4387212B2 - Automatic operation management device and voice recording method for automatic operation management device - Google Patents

Description

  The present invention relates to an automatic operation management apparatus that automatically opens and closes an entrance / exit in conjunction with a security alarm device in a store or the like, and more particularly to recording of a voice message in an automatic voice response function.

  In a store where an unattended business state occurs such as a bank cash corner, an automatic operation management device that automatically opens and closes an entrance and exit at a predetermined time is frequently used. The automatic operation management device has various other functions such as detection of intruders in the store by a sensor and notification to a remote monitoring base. In addition, devices that share a telephone and an emergency call device have been proposed (see, for example, Patent Document 1).

  The automatic operation management device linked with the security alarm device connects the representative telephone line of the store for emergency calls in the event of an abnormality or for inquiries during unmanned operation. Conventionally, a switching device has been proposed. In addition, an automatic voice response function has been widespread that automatically sends a voice message such as business hours guidance in response to a call that has arrived on a representative telephone line when the store is unattended.

  By the way, the voice message used in the automatic voice response function of the automatic operation management device is generally recorded by a sound collecting microphone or the like installed in the control device of the automatic operation management device. On the other hand, without installing a sound collecting microphone, connect to the automatic operation management device from an external telephone line, enter the PIN number etc. at a specific timing when automatic voice response is performed, and remotely send messages via the telephone network An automatic operation management device equipped with a function for recording, a notification device for reproducing sound recorded on a tape and recording, and the like have also been proposed (for example, see Patent Document 2).

Japanese Patent Laid-Open No. 10-124780 (page 2-3, FIG. 1) Registered Utility Model No. 2561049 (page 2-3, Fig. 1)

  However, when recording with a microphone installed in the control device main body, there is a problem that it is difficult to record with good sound quality because ambient noise and the like are easily collected during recording. Further, under use conditions in which the content of the voice message is rarely changed, there is a problem that the installation of a microphone that is less frequently used hinders the manufacturing cost of the automatic operation management device.

  Also, when recording a voice message remotely over the telephone network, there is a similar problem that the sound quality deteriorates because it passes through the telephone network, and if the PIN number is known, the recorded content can be sent to an unspecified person. There was also concern that it would be updated.

  On the other hand, as a measure for solving these problems, a method of recording through a general telephone connected to the apparatus can be considered. In this case, if a function button dedicated for recording is provided on the connected general telephone, the manufacturing cost of the apparatus is reduced. There was a problem of rising. Although it is possible to set the recording to be started by a specific operation of the existing button, there is a possibility that the recorded content is inadvertently updated when the user makes a call.

  The present invention has been made to solve the conventional problems, and without adding a special device or function, an automatic operation management device that does not cause an erroneous operation such as erasure of recorded contents in normal use of a telephone. The purpose is to provide.

  The automatic operation management device of the present invention is an automatic operation management device that performs an automatic voice response operation to a telephone call at the time of closing or closing a store entrance / exit based on a preset schedule in conjunction with a security alarm device. A security device switching means for switching the operation or stop state of the security alarm device, and a voice recording means for recording a voice message used for the automatic voice response operation, the voice recording means, Only when the security device switching means switches the security alarm device to the activated state, the voice recording is set. With this configuration, since it is possible to record a voice message for automatic voice response only when the security alarm device is in an activated state, automatic operation is possible when the security alarm device is in a stopped state, that is, the store is manned. It is possible to prevent the user of the management apparatus from performing a recording operation by mistake.

  In the automatic operation management apparatus according to the present invention, the recording of the voice in the voice recording means is performed using a telephone connected to the automatic operation management apparatus. With this configuration, since the telephone set (handset microphone) attached to the recording of the voice message is shared, it is possible to record with good sound quality and reduce the manufacturing cost of the automatic operation management device.

  According to the present invention, since the recording of a voice message for automatic voice response is restricted to be performed under a specific condition, an erroneous operation of recording can be prevented. In addition, since the attached telephone is used for recording the voice message, it is possible to record with good sound quality and to reduce the manufacturing cost of the automatic operation management device.

Hereinafter, an automatic operation management apparatus according to an embodiment of the present invention will be described in detail.
An automatic operation management apparatus according to an embodiment of the present invention is shown in FIG. In FIG. 1, an automatic operation management device 11 is connected to a representative telephone line 101 to which a representative telephone number of a corresponding store or the like is assigned in a public telephone line network 102, and is connected to a general telephone 12 in the room of the store or the like. Peripheral devices such as security alarm switch 22, various security sensors 23, various entrance / exit control facilities 24, interphone 25 for inquiries, etc. Consists of.

  The control device main body 21 detects switching of the security alert state switch 22 by the operator of the automatic operation management device 11, and determines whether the corresponding store is in a manned state or an unmanned state. That is, when the interlocked security alarm device (not shown) is switched to the operating state, it is determined that the security alarm is being implemented, that is, the unmanned state, and when the security alarm device is switched to the stopped state, the security alarm is released. That is, it is determined that the person is in a manned state.

  In an unmanned state, when a malfunction is detected by controlling various security sensors 23, a function for notifying a predetermined report destination via the representative telephone line 101 and various facilities for controlling entrances and exits at a predetermined time A function for performing an unmanned business by controlling an automatic machine 24, a function for connecting to a predetermined inquiry destination via the representative telephone line 101 when a visitor operating the inquiry destination contacts the interphone 25 for an inquiry destination is executed. To do.

  In addition, when making this automatic operation management apparatus 11 highly functional, the control apparatus main body 21 may be provided by dividing the apparatus configuration by some functions, but in the following, in the case of a single apparatus configuration Will be described as an example.

  FIG. 2 is a block diagram showing an internal configuration of the control device main body 21 of the automatic operation management device according to the embodiment of the present invention. The control device main body 21 mainly includes a public telephone line connection unit 42 connected to the representative telephone line 101, a general telephone connection unit 41 connected to the general telephone 12 through a communication line 201, and an inquiry contact intercom. 25, the intercom connection unit 43 connected to the communication line 202, the line switching unit 31 for switching connection to those external connection units, and the line monitoring for monitoring the line state for switching the line. Unit 33, a voice storage unit 34 that stores voice output to the line, a control unit 32 that performs various controls, and a switch connection unit 44 that is connected to the warning state switch 22 by a communication line 203, The connection of the line is switched according to each situation, and control for each line is performed.

  In addition to the components shown in FIG. 2, the control device main body 21 includes connection and control to various security sensors 23, connection and control to various entrance / exit control facilities 24, notification control when an abnormality is detected, power supply Although the component which bears supply control etc. is contained, description is abbreviate | omitted here.

  The line switching unit 31 is configured by a relay switch or the like, and based on a signal from the control unit 32, the connection between the public line connection unit 42 and the general telephone connection unit 41, and the connection between the public line connection unit 42 and the interphone connection unit 43. Connection, connection between the public line connection unit 42 and the voice storage unit 34 is performed. With these connections, incoming / outgoing calls from the general telephone 12 to the public telephone line 102, calls between the interrogation contact interphone 25 and the inquiries via the public telephone line 102, and external connections via the public telephone line 102 are made. Automatic voice response (sending of recorded voice) can be performed.

  The line monitoring unit 33 includes a current / voltage detection circuit, a dial transmission circuit, and the like. Based on the signal from the control unit 32 and the operation of the line switching unit 31, transmission to an inquiry destination via the public telephone line 102, Detection of incoming calls and automatic voice response control performed from the outside via the public telephone line 102, off-hook detection of the general telephone 12, off-hook detection of the intercom 25 for inquiry contact, detection of busy during dialing, etc. .

  The voice storage unit 34 is composed of a recording / playback memory element, a voice synthesis memory element, or the like, and sends selected voice data to the line switching unit 31 based on a signal from the control unit 32 or a line switching unit. For example, the sound transmitted from the memory 31 is recorded in the selected memory area.

  The control unit 32 is a memory element in which a program of control contents is recorded, a computer for reading out the program and performing appropriate control, and an instruction from the computer to transmit to the line switching unit 31, the line monitoring unit 33, and the like. This is an arithmetic circuit composed of input / output elements.

  Next, the line connection operation of the automatic operation management apparatus having the above configuration including the time of recording a voice message for automatic voice response will be described.

  FIG. 3 is a diagram showing line switching conditions and connection targets of the automatic operation management apparatus according to the embodiment of the present invention. Based on the information from the switch connection unit 44 and the line monitoring unit 33, the control unit 32 controls the line switching unit 31 under the conditions shown in FIG. 3 to change the connection, and the line monitoring unit 33 and the voice storage unit 34 is controlled. These control contents are realized by executing a program stored in the control unit 32 in advance.

  When the state of the security alert state switcher 22 notified via the switch connection unit 44 is a security alert release state, the control unit 32 determines that there are personnel in the store (ie, when manned), and the line The switching unit 31 directly connects the public line connection unit 42 and the general telephone connection unit 41. Thereby, the personnel in the store can use the general telephone 12 at any time, and the general telephone 12 rings in response to a call from the outside. However, even if the dial operation is wrong, the recording operation of the voice message for automatic voice response is not inadvertently started.

  When the state of the security alert state switcher 22 notified via the switch connection unit 44 is a security alert implementation state, the control unit 32 determines that there are no personnel in the store (that is, when there are no people), and the line The switching unit 31 cancels the connection between the public line connection unit 42 and the general telephone connection unit 41, and the staff in the store cannot make a call to the outside using the general telephone 12. The line monitoring unit 33 shifts to a state where the following state monitoring can be performed for each line.

  First, when the line monitoring unit 33 detects the state of the general telephone connection unit 41 when the general telephone 12 is off-hooked, the control unit 32 determines that it is a voice message recording start operation for automatic voice response, and switches the line. The unit 31 connects the general telephone connection unit 41 and the voice storage unit 34, and transmits voice for guiding the recording operation method from the voice storage unit 34. When the line monitoring unit 33 detects a dial operation performed on the general telephone 12, the voice storage unit 34 shifts to a recording state and records the voice transmitted from the general telephone connection unit 41. When the line monitoring unit 33 detects a certain period of time or a dial operation performed on the general telephone 12, the voice storage unit 34 returns from the recording state and sends out a voice to guide the method of the reproduction operation. When the line monitoring unit 33 detects that the telephone 12 has been off-hooked, the connection between the general telephone connection unit 41 and the voice storage unit 34 is released to return to the original unattended condition.

  With the above line connection control, the voice storage unit 34 can record a voice message only when the security alert state switching unit 22 is switched to a security alert implementation state (ie, unattended). The security alert state switching unit 22 is switched in a special state, for example, immediately before the employee in the store finally leaves, so that a message recording operation is erroneously performed during normal times (when manned). The situation is avoided. In addition to recording in an environment with little ambient noise (for example, silence due to a small number of personnel in the store), recording with good sound quality can be performed with the handset microphone of the telephone.

  In addition, even if personnel in the store try to use the general telephone 12 after switching to the security alert, voice guidance will flow instead of the signal sound in normal telephone operation, so the wrong operation will be performed. There is no fear, and since it is noticed that the crime prevention is in progress, it is possible to prevent false reports to the report destination when an abnormality occurs due to continuous off-hook state.

  It should be noted that during voice recording, an automatic response cannot be made to an incoming call from the outside. Therefore, the line monitoring unit 33 that detects the off-hook of the general telephone 12 is in the state where the public telephone line network 102 is talking to the representative telephone line 101. The public line connection unit 42 is controlled so as to be recognized.

  When the line monitoring unit 33 detects the state of the public line connection unit 42 when an incoming call is received from the public telephone line network 102 to the representative telephone line 101, the control unit 32 determines that the call is from the outside during unattended. Then, after the line monitoring unit 33 establishes a connection with the public telephone line network 102, the line switching unit 31 connects the public line connection unit 42 and the voice storage unit 34, and from the voice storage unit 34, business hours, etc. Send an automatic response voice to guide you. When the line monitoring unit 33 detects a certain period of time or an external disconnection notified from the public telephone line network 102, the connection between the public line connection unit 42 and the voice storage unit 34 is released, and the original unmanned condition Perform the operation to return to. With the above line connection control, an automatic voice response can be performed for an incoming telephone call from the outside during an unattended period.

  If the line monitoring unit 33 detects the state of the intercom connecting unit 43 when the intercom for inquiring contact 25 is off-hook, the control unit 32 determines that the intercom operation is unattended, and the line monitoring unit 33 After performing transmission processing to the line connection unit 42, the line switching unit 31 connects the public line connection unit 42 and the intercom connection unit 43 to enable a call. When disconnection on either side is detected, the connection is released, and the operation to return to the original unattended condition is performed. With the above line connection control, it is possible to answer the telephone at the inquiry destination for the intercom operation during unattended.

  In addition to detecting an off-hook operation of the interphone 25 for inquiries, an operation of a call button or the like is detected. By connecting the public line connection unit 42 and the interphone connection unit 43 to the interphone, it is possible to enhance the functionality of the interphone.

  As described above, according to the automatic operation management device of the present invention, it is possible to record a voice message using the attached telephone only when the security alert state switching device is switched to the state of implementing the security alert. A voice message for automatic voice response with good sound quality can be recorded without causing an erroneous operation such as erasing the recorded contents in normal use of the telephone, and without adding a special device or function.

  As described above, since the automatic operation management device according to the present invention restricts recording of voice messages for automatic voice response under specific conditions, it has the effect of preventing erroneous recording operations. It is useful as an automatic operation management device or the like linked with a security alarm device.

The figure which shows the structural example of the automatic operation management apparatus in embodiment of this invention. The block diagram which shows the internal structure of the control apparatus main body of the automatic operation management apparatus in embodiment of this invention. The figure which showed the line switching conditions and the connection object of the automatic operation management apparatus in embodiment of this invention

Explanation of symbols

DESCRIPTION OF SYMBOLS 11 Automatic operation management apparatus 12 General telephone 21 Control apparatus main body 22 Security warning state switch 23 Various sensors for crime prevention 24 Various facilities for entrance / exit control 25 Inquiry contact intercom 31 Line switching part 32 Control part 33 Line monitoring part 34 Voice accumulation Unit 41 General telephone connection unit 42 Public telephone line connection unit 43 Interphone connection unit 44 Switch connection unit 101 Representative telephone line 102 Public telephone line network 201, 202, 203 Communication line

Claims (2)

In conjunction with the security alarm device, an automatic operation management device that performs an opening / closing operation of a store entrance / exit based on a preset schedule, an automatic voice response operation for an incoming call at the time of closing, etc.
A security device switching means for switching the operation or stop state of the security alarm device;
Voice recording means for recording voice messages used in the automatic voice response operation ;
A connection between the general public circuit network and a general telephone installed in the store, and a line switching means for switching the connection between the voice recording means and the general telephone;
Line monitoring means for detecting off-hook of the general telephone;
Control means for controlling the crime prevention device switching means, the line switching means, and the line monitoring means,
When the security device switching means switches the security alarm device to the activated state, and the line monitoring means detects an off-hook of the general telephone,
The controller is
An automatic operation management apparatus for controlling the line switching means to connect the voice recording means and the general telephone, and for allowing the voice recording means to record the voice message from the general telephone .
In conjunction with the security alarm device, a security device switching means for switching the operation state or the stop state of the security alarm device for performing an opening / closing operation of the store entrance / exit and an automatic voice response operation in response to an incoming call when the store is closed based on a preset schedule When,
Voice recording means for recording voice messages used in the automatic voice response operation;
Line monitoring means for detecting off-hook of the general telephone;
A voice recording method for recording a voice used for automatic voice response by an automatic operation management device comprising a control means for controlling the crime prevention device switching means, the voice recording means, and the line monitoring means,
The security device switching means switches the security alarm device to the operating state, and
When the line monitoring means detects the off-hook of the general telephone,
The controller is
A voice recording method for controlling the line switching means to connect the voice recording means and the general telephone, and for controlling the voice recording means to record the voice message from the general telephone .

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