JP4339774B2 - Questionnaire answer collection device and questionnaire answer collection method - Google Patents

Description

  The present invention relates to a questionnaire response collecting apparatus that collects answers to questionnaire questions from a questionnaire target person via a network.

  In recent years, with the spread of information terminals such as personal computers (PCs), a questionnaire system that asks questions of a questionnaire via a network such as the Internet, collects and answers the questions, and has been spreading.

  This questionnaire system is generally composed of a server that publishes a questionnaire web page, accepts and aggregates questionnaire responses, a PC used by the survey organizer, and a PC used by the survey respondents. The

  The survey organizer creates a survey Web page using a PC and uploads it to the server, or accesses the server using the PC and acquires the total result of the survey.

  On the other hand, a questionnaire target person accesses a Web page on the server using a PC and inputs an answer to the questionnaire question.

  According to this questionnaire system, it is possible to reduce the cost of paper and paper delivery, etc., compared to the questionnaire conducted on paper so far, and to reduce the organizer's counting work Therefore, questionnaires using a questionnaire system have been conducted in various fields, and proposals have been made to improve the questionnaire system.

For example, Patent Document 1 discloses a questionnaire reception system that increases the response rate of a questionnaire. According to this questionnaire reception system, it is possible to collect a large number of questionnaire responses by giving a certain return to the respondents of the questionnaire.
JP 2003-308415 A

  However, in the above conventional questionnaire acceptance system, only those who log in to the questionnaire acceptance system can answer the questionnaire questions. Therefore, even if the response rate can be improved, You cannot collect more responses. For example, a person who does not have the authentication authority for the questionnaire system needs to input personal information such as name and e-mail address in order to newly obtain the authentication authority for the questionnaire system. This is because it takes a lot of time and there is a risk of losing the willingness to answer the questionnaire.

  In addition, if you do not have a PC in the first place, you cannot even respond to the above-mentioned questionnaire acceptance system, so even if you collect many questionnaire responses, the population that answers the questionnaire is the information such as PC There is also a restriction that it is limited to those who have terminals.

  Therefore, the present invention has been made in view of the above circumstances, collecting answers to questionnaire questions from persons who do not have the authority to authenticate to the questionnaire system or who do not have information terminals such as PCs. It is an object of the present invention to provide a questionnaire response collecting apparatus that can increase the number of parameters.

In order to achieve the above object, a questionnaire response collection apparatus according to the present invention is a questionnaire response collection apparatus that collects answers to questionnaire questions, and indicates identification information of the questionnaire and whether multiple answers to the questionnaire are possible. Questionnaire storage means for associating and storing proxy answer availability information, questionnaire identification information, identification information of a user who is the target of the questionnaire, and identification of a person to whom a proxy proxy response was made by the user An answer file storage means for storing information and questionnaire responses in association with each other; an authentication means for authenticating the user's authority to answer the questionnaire when the user accesses a specific questionnaire; The identification information of the questionnaire when the user's authority to answer the questionnaire is authenticated by the authentication means Based on the questionnaire storage means, a plurality of answer acceptance / rejection judging means for judging whether or not a plurality of answers to the questionnaire can be accepted, and when the plurality of answers answerability judging means judges that a plurality of answers to the questionnaire can be accepted. An answer type accepting unit that displays a screen for selecting either an answer or a proxy answer, and when the principal answer is selected by the answer type accepting unit, a screen for accepting the principal answer is displayed and the principal When a proxy answer is selected by a principal response acquisition unit that acquires a response and writes the acquired personal response in the response file storage unit and the response type reception unit, the user is used as the agent, and the user from accepts information of the representative is a person other than the user, the identification information for identifying an object to be representative who accepts the information imparted That the object to be representative acquisition means, when the proxy answer at the answer type accepting means is selected, the display screen for receiving an answer of the representative retrieves the proxy answers, the acquired surrogate answers Proxy response acquisition means for writing to the answer file storage means in association with the identification information of the user and the identification information of the agent assigned by the agent acquisition means. According to this configuration, it becomes possible for the questionnaire target person to input an answer to the questionnaire question of the person as a proxy for the family, friends, etc., and to increase the population of the questionnaire.

Furthermore, with this configuration, the questionnaire target person can freely set the agent, so a questionnaire response collection device that can further increase the questionnaire parameter is realized. Furthermore, according to this configuration, it is possible to set whether to accept a proxy answer according to the nature of the questionnaire.

Further, the questionnaire storage means stores an upper limit answer number indicating the upper limit value of the proxy answer number for the questionnaire in association with the identification information of the questionnaire, and the proxy answer acquisition means further receives the answer type acceptance If the proxy answer is selected by means, until said with reference to the questionnaire storage means based on the identification information of the questionnaire to get the maximum number of responses of the questionnaire, it is determined that lead to the number of said upper limit answers, the It may be permitted to obtain proxy answers . As a result, while increasing the population of the questionnaire, it is possible to prevent illegal responses to the questionnaire, such as performing an abnormal number of responses, and to ensure the reliability of the questionnaire.

  Note that the present invention can be realized not only as such a questionnaire response collection device, but also as a questionnaire response collection method using steps characteristic of the questionnaire response collection device. It can also be realized as a program for causing a computer to execute steps. Needless to say, such a program can be distributed via a recording medium such as a CD-ROM or a transmission medium such as the Internet.

  As described above, according to the questionnaire response collecting apparatus according to the present invention, a questionnaire target person can input an answer to the questionnaire of the person as a proxy of his / her family or friends in addition to his / her own answer. Therefore, it is possible to collect not only the answer of the person himself / herself but also the answers to the questionnaire of the family and friends of the questionnaire target person from the questionnaire target person, thereby increasing the population of the questionnaire.

  In addition, even those who do not have a PC or who do not have authentication authority for the questionnaire system, those who have a PC and who have authentication authority for the questionnaire system act on behalf of these persons. Thus, a questionnaire response collecting apparatus capable of collecting a large number of questionnaire responses is realized.

  Furthermore, since the questionnaire target person who becomes the agent can freely set the agent, the effect of further increasing the questionnaire parameter is exhibited.

Hereinafter, the best mode for carrying out the present invention will be described in detail with reference to the drawings.
FIG. 1 is a diagram illustrating a hardware configuration example of a questionnaire system according to an embodiment of the present invention.

  As shown in FIG. 1, the questionnaire system according to the present embodiment includes a questionnaire providing server 100, a questionnaire sponsor terminal 200, a questionnaire target terminal 300, a questionnaire system administrator terminal 400, and a network 10.

  The questionnaire providing server 100 is a server device that provides a questionnaire service in the form of an ASP (Application Service Provider), for example. Specifically, the questionnaire providing server 100 accepts creation of a web page for asking a questionnaire from the questionnaire sponsor terminal 200 and publishes the created web page on the network 10. And the answer to the question is acquired from the questionnaire target person terminal 300 on the Web page, the collected answers are totaled, and the result of the totalization is notified to the questionnaire host via the browser of the questionnaire host terminal 200. To do. The questionnaire providing server 100 identifies the questionnaire organizer, the questionnaire system administrator, and each questionnaire target person by the authentication ID and password when accessing the questionnaire providing server 100.

  The survey organizer terminal 200 is a PC used by the survey organizer. The survey organizer terminal 200 accepts an operation for creating a Web page from the survey organizer on the browser and uploads it to the survey providing server 100. It is used to obtain the total results.

  The survey target person terminal 300 is a PC used by the survey target person for answering the questionnaire. The survey target server 100 accesses the survey web page published on the network 10 via the browser and inputs the answer. Accept. In addition, the questionnaire target person terminal 300 receives an email regarding the guidance of the questionnaire transmitted from the questionnaire sponsor terminal 200.

  The questionnaire system administrator terminal 400 is a PC, workstation, or the like used by the administrator of the questionnaire system, that is, the administrator of the questionnaire providing server 100.

  When an administrator of the questionnaire system receives an application for providing the questionnaire service from the questionnaire organizer, the administrator of the questionnaire system accesses the questionnaire providing server 100 using the questionnaire system administrator terminal 400 and issues a questionnaire ID as an identifier of the questionnaire. Assign an address to the web page of the questionnaire. It is also used for notifying the address to the questionnaire organizer terminal 200 by e-mail or the like. The survey organizer notifies the survey target person of the survey web page by using the survey organizer terminal 200 to paste the notified address into an e-mail and sending it to the survey target terminal 300. Encourage participation in the questionnaire.

  The network 10 is a communication network that connects each device constituting the questionnaire system so as to be communicable with a predetermined communication protocol (for example, TCP / IP), and is, for example, the Internet or an intranet.

  Here, the questionnaire system will be described on the assumption that a certain company conducts a questionnaire for its employees.

FIG. 2 is a block diagram showing a functional configuration of the questionnaire providing server 100.
As shown in FIG. 2, the questionnaire providing server 100 includes, as functional components, a questionnaire question creating unit 101, a questionnaire answer receiving unit 102, a questionnaire totaling unit 103, a questionnaire master storage unit 104, a problem file storage unit 105, an answer. A file storage unit 106, an answer status file storage unit 107, an agent setting file storage unit 108, and an employee master storage unit 109 are provided.

  The questionnaire question creating unit 101 is a processing unit that creates a web page (question page, hereinafter also referred to as “personal answer page”) for asking questions of a questionnaire. For example, the questionnaire question creating unit 101 creates a question page as follows. First, the questionnaire question creation unit 101 displays a question page creation screen on the browser of the questionnaire sponsor terminal 200. Then, the questionnaire sponsor terminal 200 accepts an input of a questionnaire question from the questionnaire sponsor on the browser, and transmits the input question sentence to the questionnaire question creating unit 101. The questionnaire question creating unit 101 writes the question text in the question file stored in the question file storage unit 105 and finishes creating the question page.

  The questionnaire response receiving unit 102 is a processing unit that receives a questionnaire response. The questionnaire response accepting unit 102 accepts questionnaire responses as follows, for example. First, the questionnaire response receiving unit 102 refers to the question file stored in the question file storage unit 105 and displays the question page created by the questionnaire question creation unit 101 on the browser of the questionnaire target person terminal 300. Then, the questionnaire target person terminal 300 receives an input of a questionnaire answer from the questionnaire target person on the browser, and transmits the input answer to the questionnaire answer receiving unit 102. The questionnaire response receiving unit 102 writes the acquired questionnaire response in the response file stored in the response file storage unit 106 and ends the questionnaire response reception.

  Here, the questionnaire response receiving unit 102 may obtain responses (multiple answers) for a plurality of people from the questionnaire target person. Here, multiple answers are representatives of one survey target person who is not included in the survey target person (for example, family or friends) in addition to his / her own answer (personal answer) As a substitute for the answer to the question of the questionnaire of that person (proxy answer). Then, in order to obtain a plurality of responses from the survey target person, the questionnaire response receiving unit 102 includes an authentication unit 110, a multiple response acceptability determining unit 111, a principal response receiving unit 112, a representative acquisition unit 113, and a response. A screen editing unit 114, an output control unit 115, and a proxy response receiving unit 116 are provided.

  The authentication unit 110 verifies whether or not the person who is going to answer the questionnaire question is a valid person. Specifically, the authentication unit 110 registers the employee number of the person who intends to answer the questionnaire question in the employee master 190 (see FIG. 5) of the employee master storage unit 109 and tries to answer the above. It is verified whether a person is an employee (questionnaire target) who has the authority to answer a questionnaire question.

  The multiple answer availability determination unit 111 determines whether or not a setting for accepting multiple answers is made for the questionnaire. The questionnaire organizer sets whether or not to accept responses from a single questionnaire subject person for the questionnaire conducted by himself / herself, and records it in the questionnaire master stored in the questionnaire master storage unit 104 The multiple answer availability determination unit 111 determines whether or not a setting for accepting multiple answers is made for the questionnaire by referring to the questionnaire master.

The principal answer acceptance unit 112 accepts a questionnaire answer of the subject of the questionnaire.
The agent acquisition unit 113 determines that a plurality of responses are accepted by the multiple response availability determination unit 111, and when the survey target person performs a proxy response, the agent of the survey (agent) Accept specification. This agent acquisition unit 113 first accepts, via the browser of the questionnaire target terminal 300, the selection of whether to perform the principal answer or the proxy answer from the questionnaire target person on the answer reception top page. Here, the answer reception top page is a Web page created by the questionnaire response receiving unit 102 after the questionnaire subject person is authenticated and presented to the questionnaire target person. The selection of whether to do is accepted.

  When the agent acquisition unit 113 accepts a selection to make a proxy answer, the agent acquisition unit 113 creates a Web page (agent setting page) for setting the agent to be displayed on the browser of the questionnaire target person terminal 300. On this recipient setting page, the designation of the recipient is accepted by accepting an input of the name of the recipient from the questionnaire target person.

  In addition, if this agent acquisition part 113 receives designation | designated of an agent, it will assign the agent number for identifying the agent. Then, the employee number of the survey target person and the proxy number are linked and recorded in the proxy setting file stored in the proxy setting file storage unit 108.

  The answer screen editing unit 114 edits the question page and creates a Web page (proxy answer reception page) that receives an answer about the agent designated by the agent acquisition unit 113. The answer screen editing unit 114 creates a proxy answer reception page by performing editing for adding information such as the name of the designated agent to the question page.

  The output control unit 115 displays the proxy response acceptance page created by the response screen editing unit 114 on the browser of the questionnaire target person terminal 300.

  Further, the questionnaire response receiving unit 102 classifies the survey target persons into those who have not responded to the questionnaire (who have not responded to the questionnaire) and those who have responded to the questionnaire (the questionnaire respondent). The response status of each respondent is recorded in the response status file stored in the response status file storage unit 107. Here, the classification according to the answer status means that each respondent of the questionnaire is classified according to whether the questionnaire has been answered or is being answered. That is, the questionnaire response accepting unit 102, when an operation for instructing to end the answer from the questionnaire respondent (for example, pressing the answer end button) is performed on the browser of the questionnaire target person terminal 300, If an operation for instructing a response to be interrupted by a survey respondent (for example, pressing an answer hold button or closing the browser) is performed, the respondent is classified in the middle of an answer.

  The proxy answer accepting unit 116 accepts answers to questionnaires other than the questionnaire target person, that is, proxy answers.

  Note that the questionnaire response receiving unit 102 may answer as the answer when the last question is answered according to the question order, and may be classified as being answered when the answer is completed in the question order. . In this case, in the question file, a question end flag is attached to the last question in the question order, and the questionnaire response receiving unit 102 refers to the question file and determines whether the question with the question end flag has been answered. Thus, the answer status of the questionnaire respondent may be determined.

  In addition, the questionnaire response receiving unit 102 also performs the classification of the proxy in the case of the proxy response. However, in the case of proxy responses, there is no need to classify those who have not responded to the questionnaire. Therefore, the respondents are classified according to the response status, and the response status of each proxy is recorded in the response status file.

  The questionnaire totaling unit 103 is a processing unit that totals the questionnaire responses and creates a Web page (totaling page) indicating the questionnaire totaling result, and displays the created totaling page on a browser such as the questionnaire sponsor terminal 200. . The questionnaire totaling unit 103 totals the questionnaire responses by referring to the response file stored in the response file storage unit 106 and creates a totaling page. At this time, the questionnaire totalization unit 103 adds and sums the answer results of the principal answer and the proxy answer. In addition, the answer result of the principal answer and the answer result of the proxy answer may be totaled separately, and the total result may be added and the total count result may be posted on the count page.

  In addition, the questionnaire totaling unit 103 creates a Web page (answer status confirmation page) that presents the number of personal responses and proxy responses collected at a predetermined time, that is, the number of questionnaire responses, and the created response status confirmation page Is displayed on a browser such as the questionnaire sponsor terminal 200.

  The questionnaire master storage unit 104 is a storage device such as a hard disk having a storage area for storing the questionnaire master. Here, the questionnaire master is a database in which basic information of a questionnaire provided by the questionnaire providing server 100 is recorded.

FIG. 3 shows the data structure of the questionnaire master.
As shown in FIG. 3, the survey master 140 includes a survey ID field, a survey name field, a survey organizer field, a survey subject field, a survey period field, a public setting field, and a multiple response field. Etc.

  The questionnaire target person's field describes the conditions of the target person of the questionnaire set by the questionnaire organizer, and the questionnaire period field describes the period for accepting the questionnaire response set by the questionnaire organizer. In the public setting field, the questionnaire organizer's selection result is described as to whether or not to make the questionnaire total result public or private. In the multiple answer field, the questionnaire organizer's selection result is described as to whether or not to accept multiple answers from one questionnaire target person.

  The problem file storage unit 105 is a storage device such as a hard disk having a storage area for storing a problem file. Here, the question file is a data file that records a questionnaire text for each questionnaire, and has a data configuration including a plurality of tables divided for each questionnaire ID. In each table, the question is changed according to the question No. in which the question number is described, the question content in which the question text is described, the answer method in which how to answer the question is described, and the answer content In this case, a field such as jump destination information in which information for guiding the respondent to the change destination question is described is provided.

  The answer file storage unit 106 is a storage device such as a hard disk having a storage area for storing answer files. Here, the answer file is a data file that records the answers of each respondent (including the delegate) to the questionnaire question for each questionnaire. The answer file will be described later with reference to the drawings.

  The answer status file storage unit 107 is a storage device such as a hard disk having a storage area for storing the answer status file. Here, the answer status file is a data file that records the answer status of each respondent (including the delegate) for the questionnaire question for each questionnaire. Like the question file, this response status file has a data structure composed of a plurality of tables divided for each questionnaire ID. Each table includes an employee number field, a proxy number field, and respondents. A field in which an answer status flag indicating the answer status is described is provided.

  The agent setting file storage unit 108 is a storage device such as a hard disk having a storage area for storing the agent setting file. Here, the agent setting file is a data file that records a relationship between a questionnaire target person and a proxy person whose response is proxyed to the questionnaire target person.

FIG. 4 shows the data structure of the agent setting file.
As shown in FIG. 4, the agent setting file 180 has a data structure including a plurality of tables divided for each questionnaire ID, like the question file and the like. Each table has an employee number field, a representative number field, and a name field in which the name of the representative is described. The survey target person and the representative are associated with each other. Are recorded.

  The employee master storage unit 109 is a storage device such as a hard disk having a storage area for storing the employee master. Here, the employee master is a database that records information about employees who can be subjects of the questionnaire.

FIG. 5 shows the data structure of the employee master.
As shown in FIG. 5, the employee master 190 is composed of an employee number field, a name field in which the name of the survey target person is described, a gender field, a mail address field, and the like.

FIG. 6 shows the data structure of the answer file.
As shown in FIG. 6, the answer file 160 has a data structure composed of a plurality of tables divided for each questionnaire ID, like the question file. Each table includes an employee number field, a proxy number field, a question number answered by the respondent, and an answer content field in which an answer to the question is described. Using the employee number field and the proxy number field, the questionnaire tabulation unit 103 identifies the type of answer (personal answer and proxy answer). In the example shown in the figure, the answer at the top of the answer file 160 has “1001” written in the employee number field and no value written in the proxy number field. The type of answer is identified as the principal answer. In the next response, '1001' is described in the employee number field and 'Z001' is described in the proxy number field. Therefore, the questionnaire totaling unit 103 sets the response type to the employee number 1001. It is identified as a proxy response by the survey subject.

  Next, a processing procedure when the questionnaire providing server 100 configured as described above receives an answer will be described.

  FIG. 7 is a flowchart showing the procedure of answer acceptance processing in the questionnaire providing server 100.

  First, the questionnaire providing server 100 verifies whether or not the person who has accessed from the questionnaire target person terminal 300 is a valid person in the authentication unit 110 of the questionnaire response receiving unit 102 (S10). Specifically, a person who wants to access the questionnaire providing server 100 inputs an employee number for identifying himself / herself into the questionnaire target person terminal 300, and inputs the entered employee number to the questionnaire providing server 100 through the questionnaire target person terminal 300. Send it. In the questionnaire providing server 100, the transmitted employee number is registered in the questionnaire master 140 (see FIG. 3) of the questionnaire master storage unit 104 and the employee master 190 (see FIG. 5) of the employee master storage unit 109 in the authentication unit 110. It is verified whether or not the accessing person is an employee who has the authority to answer the questionnaire question (questionnaire target person) (S10).

  In the present embodiment, proxy answers are also included in the answers in order to increase the number of answers. However, giving anyone the right to answer may increase the number of malicious or fraudulent answers. For example, there is a possibility that the number of malicious answers or illegal answers increases, such as making the number of answers of a specific option for a specific question stand out compared with the number of answers of other options. Therefore, in the present embodiment, only employees who have the authority to answer questionnaire questions (questionees) in order to prevent malicious or illegal answers from occurring and increase the number of answers. Appropriate answers and proxy answers are accepted. In addition, the personal response and proxy response are managed in association with the employee number (an example of an identifier) of each questionnaire target person.

  The transmitted employee number is not registered in the questionnaire master 140 of the questionnaire master storage unit 104 and the employee master 190 of the employee master storage unit 109, and the person who has accessed is not a legitimate person (questionnaire). In the case (No in S10), the questionnaire providing server 100 transmits information to that effect to the questionnaire target terminal 300 via the network 10 by the authentication unit 110, and ends the process. As a result, the person who has accessed the information knows that he / she is not the subject of the questionnaire and has no authority to answer the questionnaire questions.

  On the other hand, the transmitted employee number is registered in the questionnaire master 140 of the questionnaire master storage unit 104 and the employee master 190 of the employee master storage unit 109, and the person who has accessed is a legitimate person (survey target person). If it is authenticated (Yes in S10), the questionnaire providing server 100 refers to the questionnaire master 140 in the multiple response availability determination unit 111 of the questionnaire response accepting unit 102, and multiple questionnaires that the survey target person intends to answer are answered. Is determined (S12).

  In the case of a questionnaire that accepts a plurality of responses (Yes in S12), the questionnaire providing server 100 displays a response reception top page having a proxy response button and a principal response button in the questionnaire response reception unit 102 of the questionnaire target person terminal 300. An operation to display on the browser and press any button is accepted. On the other hand, when the questionnaire does not accept multiple answers (No in S12), the questionnaire providing server 100 causes the questionnaire answer accepting unit 102 to display a question page (personal answer page) on the browser of the questionnaire target person terminal 300, The principal answer acceptance unit 112 accepts the principal answer (S16), and ends the answer acceptance process.

  Here, when the survey providing server 100 receives an operation of pressing the proxy reply button from the survey target person (Yes in S14), the proxy acquisition unit 113 receives the specification of the proxy (S18). On the other hand, when the questionnaire providing server 100 accepts an operation of pressing the principal answer button from the questionnaire target person (No in S14), the principal answer page is displayed on the browser of the questionnaire target person terminal 300 and the principal answer is accepted. (S16), the operation of the answer acceptance process is terminated.

  When the agent acquisition unit 113 accepts the specification of the agent (S18), the agent acquisition unit 113 refers to the agent setting file 180 and describes a list of agents of the questionnaire target person. Create a delegate setting page. When the agent acquisition unit 113 receives an operation for specifying the agent included in the agent list from the questionnaire target person (Yes in S20), the questionnaire providing server 100 displays the response screen editing unit 114. The proxy response reception page is created, the proxy response reception page is displayed on the browser of the questionnaire target person terminal 300 by the output control unit 115, and the proxy response reception unit 116 receives the proxy response (S22), and the response reception processing End the operation.

  On the other hand, when the survey target person wants to represent a person who is not included in the list of agents (No in S20), that is, when a new agent is registered, the agent acquisition unit 113 receives the agent. A new registration of the proxy is accepted by inputting the name of the proxy on the administrator setting page (S24), and a proxy number is assigned to the proxy and recorded in the proxy setting file 180. Thereafter, the questionnaire providing server 100 creates a proxy answer reception page in the answer screen editing unit 114 based on the newly registered agent information, and the output control unit 115 generates the proxy answer reception page. It is displayed on the browser of the terminal 300, and the proxy reply accepting unit 116 accepts the proxy reply (S22), and the reply acceptance processing operation is terminated.

  Hereinafter, examples of display screens such as a response reception top page and a proxy response reception page displayed on the browser of the questionnaire target person terminal 300 when the questionnaire providing server 100 performs the above-described response reception processing will be described with reference to FIG. Needless to say, the following display screen is merely an example of display and is not intended to be limited to these.

  FIG. 8 is a diagram illustrating a screen example of an answer reception top page displayed on the browser of the questionnaire target person terminal 300.

  The answer reception top page screen 310 shown in FIG. 8 is a screen displayed after accessing the questionnaire providing server 100 via the browser of the questionnaire target person terminal 300 and receiving authentication (Yes in S10 of FIG. 7). Yes, a principal answer button 311 and a proxy answer button 312 are provided.

  In this screen, when the questionnaire target person performs an operation of pressing the principal answer button 311, the browser of the questionnaire target person terminal 300 switches the display to the personal answer page, and the questionnaire target person performs an operation of pressing the proxy answer button 312. Then, the browser of the questionnaire target person terminal 300 switches the display to the agent setting page.

  FIG. 9 is a diagram illustrating a screen example of the agent setting page displayed on the browser of the questionnaire target person terminal 300.

  The agent setting page screen 320 shown in FIG. 9 is a screen for setting an agent, an agent name input field 321 for inputting the name of the agent, and an instruction for instructing the start of an agent answer. An answer button 322 is provided.

  In this screen, when the questionnaire target person inputs the name of the agent and performs an operation of pressing the answer button 322, the browser of the questionnaire target person terminal 300 switches the display to the proxy answer reception page.

  FIG. 10 is a diagram illustrating a screen example of a proxy response reception page displayed on the browser of the questionnaire target person terminal 300.

  A proxy response reception page screen 330 shown in FIG. 10 is a screen for receiving proxy responses, and is provided with a response reception field 331 for asking questions of questionnaires and receiving responses of agents. This proxy response acceptance page screen 330 clearly indicates who the survey target person is performing the proxy response.

  In this screen, when the survey target person inputs an answer to the questionnaire of the agent and presses the send button at the bottom of the screen, the questionnaire providing server 100 records the response in the answer file 160, An answer status flag indicating that an answer has been made is recorded in a field of the answer status file. When the questionnaire target person inputs an answer to the questionnaire of the agent and performs an operation of pressing the hold button at the bottom of the screen, the questionnaire providing server 100 records the answer in the answer file 160 or the answer status. An answer status flag indicating that an answer is in progress is recorded in the file field.

  Here, if the questionnaire providing server 100 is within the questionnaire response period, the questionnaire is re-answered, that is, the content of the questionnaire is corrected, or the answer is interrupted in the middle of the answer, regardless of the answer status of the questionnaire. You may accept the resumption of an answer. If the questionnaire providing server 100 accepts a re-response of the questionnaire, the agent may already be set. FIG. 11 shows a display screen example of the agent setting page when the agent has already been set.

  As in the screen shown in FIG. 9, the agent setting page screen 340 shown in FIG. 11 is provided with an agent name input field 341 and an answer button 342, and the survey target person The re-answer button 343 for instructing the re-answer of the proxy answer is provided for each of the already-set agents.

  In this screen, when the survey target person performs an operation of pressing the re-answer button 343 of any of the respondents, the survey providing server 100 refers to the answer file 160 and displays the response contents of the respondents. A proxy response reception page is created in the reflected state and displayed on the browser of the questionnaire target person terminal 300.

  On the other hand, as in the case of FIG. 9, when the survey target person inputs the name of the proxy in the proxy name input field 341 and presses the answer button 342 on this screen, The browser 300 switches the display to a proxy response reception page that newly receives a proxy response.

  Hereinafter, an example of a display screen of an answer status confirmation page that the questionnaire providing server 100 displays on the browser of the questionnaire sponsor terminal 200 will be described with reference to the drawings.

  FIG. 12 is a diagram illustrating a screen example of an answer status confirmation page displayed on the browser of the questionnaire sponsor terminal 200.

  The answer status confirmation page screen 210 shown in FIG. 12 is a screen for the questionnaire organizer to confirm the answer status of the questionnaire including the proxy answer, and the survey organizer presses the answer status confirmation button 211 at the top of the screen. As a result, the answer status list 212 at the bottom of the screen is displayed.

  In this figure, in the answer status list 212, there are 118 questionnaire subjects, of which a total of 18 respondents (10 respondents, 8 in the middle of answering) and have not answered the questionnaire It is shown that there are 100 people.

  Also, in the answer status list 212, the number of answers including the principal answer and the proxy answer is shown below the number of questionnaire subjects distributed for each answer status. Here, 10 people who have already answered the questionnaire will answer 18 people including their own answers and proxy answers, and 8 people who are answering the questionnaire will be 9 people including their own answers and proxy answers. It is shown that the questionnaire organizer can grasp the number of respondents to the questionnaire and the total number of answers to the questionnaire.

  As described above, according to the questionnaire system according to the present embodiment, not only the questionnaire subject person's own answer but also the questionnaire subject person can answer the questionnaire on behalf of the family or friends. It is possible to increase the number of parameters. Moreover, since the questionnaire subject person who becomes a proxy can set a proxy freely, it is possible to further increase the questionnaire parameter.

  Further, according to the questionnaire system according to the present embodiment, only the employee who has the authority to answer the question of the questionnaire (person who is the subject of the questionnaire) is permitted to answer himself / herself. Therefore, the population of the questionnaire can be increased in a state where there is a low possibility that a malicious response or an illegal response will be made.

  The questionnaire response collecting apparatus according to the present invention has been described above based on the embodiment. However, the present invention is not limited to this embodiment, and various modifications or corrections can be made without departing from the scope of the present invention. It goes without saying that is possible.

  For example, in the above embodiment, the number that the questionnaire target person can make a proxy answer is not mentioned, but it may be unlimited for the purpose of increasing the population of the questionnaire, or while increasing the population of the questionnaire Alternatively, the number of proxy answers may be limited for the purpose of preventing unfair answers to the questionnaire (for example, providing an abnormal number of answers) and ensuring the reliability of the questionnaire. In order to limit the number of proxy responses, a field for describing the number of proxy responses may be provided in the questionnaire master, and the upper limit number may be recorded in the field.

  Further, in the above-described embodiment, the case where the questionnaire question and the answer reception are simultaneously performed on the browser has been described. However, for example, the questionnaire question is made with paper and the questionnaire answer reception is performed on the PC. It is good.

  The questionnaire response collecting apparatus according to the present invention can be used as a server or the like of a questionnaire system, and is particularly suitable as a server or the like of a questionnaire system using the Web.

It is a figure which shows the example of the hardware constitutions of the questionnaire system which concerns on embodiment of this invention. It is a block diagram which shows the functional structure of a questionnaire provision server. It is a figure which shows the data structure of a questionnaire master. It is a figure which shows the data structure of an agent setting file. It is a figure which shows the data structure of an employee master. It is a figure which shows the data structure of an answer file. It is a flowchart which shows the procedure of the reply reception process in a questionnaire provision server. It is a figure which shows the example of a screen of the answer reception top page displayed with the browser of a questionnaire subject person's terminal. It is a figure which shows the example of a screen of the agent setting page displayed with the browser of a questionnaire object person terminal. It is a figure which shows the example of a screen of the proxy reply reception page displayed with the browser of a questionnaire subject person's terminal. It is a figure which shows the 2nd screen example of the agent setting page displayed with the browser of a questionnaire object person terminal. It is a figure which shows the example of a screen of the reply status confirmation page displayed with the browser of a questionnaire sponsor terminal.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Network 100 Questionnaire provision server 101 Questionnaire question creation part 102 Questionnaire answer reception part 103 Questionnaire total part 104 Questionnaire master storage part 105 Question file storage part 106 Answer file storage part 107 Answer status file storage part 108 Delegate setting file storage part 109 Employee Master Storage Unit 110 Authentication Unit 111 Multiple Response Acceptance Determination Unit 112 Personal Response Accepting Unit 113 Delegate Acquiring Unit 114 Response Screen Editing Unit 115 Output Control Unit 116 Proxy Response Accepting Unit 140 Questionnaire Master 160 Answer File 180 Delegate Setting File 190 Employee Master 200 Questionnaire Organizer Terminal 210 Answer Status Confirmation Page Screen 211 Answer Status Confirmation Button 212 Answer Status List 300 Survey Target Person Terminal 310 Answer Acceptance Top Page screen 311 User response button 312 Proxy response button 320, 340 Recipient setting page screen 321, 341 Recipient name input field 322, 342 Response button 330 Proxy response reception page screen 331 Response reception field 343 Reresponse button 400 Questionnaire system Administrator terminal

Claims (4)

A questionnaire response collection device for collecting answers to questionnaire questions,
Questionnaire storage means for storing identification information of a questionnaire and proxy answer availability information indicating whether or not multiple answers to the questionnaire are associated;
Answer file storage for storing the identification information of the questionnaire, the identification information of the user who is the target of the questionnaire, the identification information of the agent to whom the user has made a proxy answer of the questionnaire, and the answer of the questionnaire Means,
An authentication means for authenticating the user's authority to answer the questionnaire when the user accesses a specific questionnaire;
When the user's authority to answer the questionnaire is authenticated by the authentication means, refer to the questionnaire storage means based on the identification information of the questionnaire, and determine whether multiple answers are possible for the questionnaire Means,
An answer type accepting means for displaying a screen for selecting either the principal answer or the proxy answer when it is judged that the plural answer to the questionnaire is acceptable by the plural answer acceptability judging means;
When a personal answer is selected by the answer type accepting means, a screen for accepting the personal answer is displayed, the personal answer is obtained, and the obtained personal answer is written in the answer file storage means. Means,
When a proxy response is selected by the response type reception unit, the user is a proxy, the proxy receives the information of a proxy who is a person other than the user from the user, and receives the information Agent acquisition means for providing identification information for identifying the person;
When a proxy answer is selected by the answer type accepting means, a screen for accepting the reply of the agent is displayed to obtain the proxy answer, and the obtained proxy answer is used as the identification information of the user. A proxy response acquisition unit that writes to the response file storage unit in association with the identification information of the agent assigned by the agent acquisition unit ;
The questionnaire storage means stores an upper limit answer number indicating an upper limit value of proxy answers to the questionnaire in association with identification information of the questionnaire,
The proxy answer acquisition means further acquires the upper limit number of answers of the questionnaire by referring to the questionnaire storage means based on the identification information of the questionnaire when a proxy answer is selected by the answer type reception means. A questionnaire response collection device that permits acquisition of the proxy response until it is determined that the maximum number of responses is reached . The questionnaire response collection device further includes:
The answer of the questionnaire stored in the answer file storage means is determined by using the identification information of the user who is the subject of the questionnaire and the identification information of the person to whom the user has made a proxy answer of the questionnaire. The questionnaire response collecting apparatus according to claim 1, further comprising a questionnaire counting unit that identifies and counts whether the answer is a reply or a proxy answer. A questionnaire response collection method in which a questionnaire response collection device collects answers to questionnaire questions,
The questionnaire response collection device
Questionnaire storage means for storing the identification information of the questionnaire and proxy answer availability information indicating whether multiple answers to the questionnaire are possible;
Answer file storage for storing the identification information of the questionnaire, the identification information of the user who is the target of the questionnaire, the identification information of the agent to whom the user has made a proxy answer of the questionnaire, and the answer of the questionnaire Means and
The questionnaire collection method is:
When the user accesses a specific questionnaire, the questionnaire response collection device authenticates the user's authority to answer the questionnaire; and
When the user's response authority to the questionnaire is authenticated in the authentication step, the questionnaire response collection device refers to the questionnaire storage unit based on the identification information of the questionnaire, and provides a plurality of responses to the questionnaire. A step of determining whether or not to accept multiple answers;
Answer type acceptance step for displaying a screen for allowing the questionnaire answer collection device to select either a principal answer or a proxy answer when it is judged that a plurality of answers to the questionnaire are acceptable in the plural answer availability judging step When,
When a principal answer is selected in the answer type accepting step, the questionnaire answer collection device displays a screen for accepting the principal answer, obtains the principal answer, and stores the obtained principal answer in the answer file storage A principal answer acquisition step to write in the means;
When a proxy answer is selected in the answer type accepting step, the questionnaire answer collection device accepts information of a representative who is a person other than the user from the user, with the user as a proxy, Delegate acquisition step of giving identification information for identifying the agent who received the information;
When a proxy response is selected in the response type reception step, the questionnaire response collection device displays a screen for receiving the response of the representative and acquires the proxy response, and the acquired proxy response is displayed. , look including a proxy answer acquiring step of writing to the answer file storage means in association said identification information of said user identification information of the representative granted by the representative obtaining step,
The questionnaire storage means stores the upper limit answer number indicating the upper limit value of the proxy answer number for the questionnaire in association with the identification information of the questionnaire,
The proxy answer acquisition step further acquires the upper limit number of answers of the questionnaire by referring to the questionnaire storage means based on the identification information of the questionnaire when a proxy answer is selected in the answer type reception step. A questionnaire response collecting method including a sub-step of permitting acquisition of the proxy response until it is determined that the maximum number of responses is reached . A program for a questionnaire response collecting device for collecting answers to questionnaire questions,
The questionnaire response collection device
Questionnaire storage means for storing identification information of a questionnaire and proxy answer availability information indicating whether or not multiple answers to the questionnaire are associated;
Answer file storage for storing the identification information of the questionnaire, the identification information of the user who is the target of the questionnaire, the identification information of the agent to whom the user has made a proxy answer of the questionnaire, and the answer of the questionnaire Means and
The program is
An authentication step for authenticating the user's authority to answer the questionnaire when the user accesses a specific questionnaire;
When the user's authority to answer the questionnaire is authenticated in the authentication step, refer to the questionnaire storage unit based on the identification information of the questionnaire, and determine whether multiple answers are possible for the questionnaire A determination step;
An answer type accepting step for displaying a screen for selecting either the principal answer or the proxy answer when it is judged that plural answers to the questionnaire are acceptable in the plural answer acceptability judging step;
When a personal answer is selected in the answer type accepting step, a personal answer is displayed by displaying a screen for accepting the personal answer, and the personal answer is acquired by writing the obtained personal answer in the answer file storage means Steps,
When a proxy response is selected in the response type reception step, the user is a proxy, the proxy receives the information of a proxy who is a person other than the user from the user, and receives the information An agent acquisition step for providing identification information for identifying the person;
When a proxy response is selected in the response type reception step, a proxy response is obtained by displaying a screen for receiving the response of the agent, and the acquired proxy response is used as the identification information of the user. The computer executes a proxy response acquisition step of writing in the response file storage means in association with the identification information of the proxy given in the proxy acquisition step ,
The questionnaire storage means stores the upper limit answer number indicating the upper limit value of the proxy answer number for the questionnaire in association with the identification information of the questionnaire,
The proxy answer acquisition step further acquires the upper limit number of answers of the questionnaire by referring to the questionnaire storage means based on the identification information of the questionnaire when a proxy answer is selected in the answer type reception step. , Including a sub-step of permitting acquisition of the proxy answer until it is determined that the upper limit answer number is reached
Program for questionnaire response collection device .

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