JP4316538B2 - Intermediary problem solving support system - Google Patents

Description

  The present invention relates to an intermediary type problem solving support system that intervenes between a user who inputs a problem and a problem solving apparatus and mediates problem solving processing.

  With the development of information processing technology in recent years, development of problem-solving devices is progressing rapidly. For example, in the field of electronic commerce, online shopping has been introduced and is becoming widespread, and development of a system that automatically arranges and sells products that satisfy user requirements and preferences has been actively conducted. ing.

  The conventional problem solving apparatus, like an expert system, is required to input all predetermined parameters and predetermined parameters in order to obtain an answer. Unless these predetermined conditions and predetermined parameters are input and given, the conventional problem solving apparatus cannot return a meaningful answer.

  As a mechanism for generating a solution by a conventional problem solving apparatus, first, a solution by database search is presented. Based on a predetermined condition and a predetermined parameter input, Some return an associated answer. Second, an optimal solution is returned, and a function (evaluation function) that can evaluate an attribute value that is an answer content is given in advance, and the evaluation function is evaluated based on these input predetermined conditions and predetermined parameters. A value is calculated, and an attribute value that maximizes the calculated value is answered as an optimal solution.

  As described above, the conventional problem solving apparatus basically has to input all the contents of the input problem, and lacks flexibility. However, there is a problem solving apparatus that has been devised to accept an input with the item being unknown when the user cannot input all the contents of the input problem that is required. Various methods have been developed for processing an unknown item. For example, a processing method is assumed in which the item is treated as a wild card and all items are matched in the search process. Is done.

  The conventional problem solving apparatus has the following problems.

  The first problem is difficulty in describing an appropriate problem by a user. When using a conventional problem solving apparatus, in order to obtain a satisfactory solution for the user, it is often unclear what kind of problem description should be made, and the problem content input by the user is In many cases, the contents are insufficient or ambiguous for conventional problem solving apparatuses. If the problem description by the user is not appropriate, the conventional problem solving apparatus cannot provide an appropriate solution. Conversely, it is often a burden for the user to thoroughly request an appropriate problem description from the user. It also requires a great deal of effort for the operation manager and system designer to frequently change the problem description method and set various parameters. Although it can be assumed that the conventional problem solving apparatus itself induces the question input in the form of a question via the display device, the user himself / herself cannot always make clear hopes and designations for all items.

  The second problem is that an appropriate solution for the input problem changes with time and environmental changes. In other words, an appropriate solution for an input problem can change depending on the input environment and the input environment. In the conventional problem solving apparatus, the answer is fixed and the input problem is changed over time. It is not always possible to present a timely solution that incorporates changes and environmental changes. Conventionally, when the capability of the problem solving apparatus has declined, new knowledge used in problem solving is set in the form of rules, evaluation functions, etc. by the operation manager and system designer. Operation managers and system designers predict and analyze inadequate and ambiguous problem descriptions that may be input in advance, as well as changes in time and the environment, and knowledge corresponding to them is stored in the problem solving system. It is very difficult to set in detail. In addition, in the conventional problem solving apparatus, it is possible to frequently update and improve the accumulated data every time the system performance decreases, but even when updating the contents of some data of the accumulated data, It is fully assumed that there are many branches related to the data, and the work to be updated may be enormous. It is actually difficult to perform such work frequently.

  Thirdly, when knowledge of a problem solving apparatus is newly added, there is a contradiction between the existing knowledge already set and the newly added new knowledge, or an inappropriate solution is output depending on the problem. There is a problem that the risk is high. Especially when the system has been operating for a long time, or when there are multiple operation managers or system designers, the knowledge previously set, the knowledge set by other operation managers or system designers, and new It is difficult to confirm the consistency with the input knowledge in advance. Furthermore, it is difficult to predict insufficient and ambiguous problem descriptions that are input, and changes in time and environment, and how to set knowledge even if they can be predicted. There are many cases that do not exist. In this case, the problem solving capability of the problem solving apparatus is significantly reduced.

  The conventional problem solving apparatus has the above-described problems, and the above problems become significant when the content of problems input by the user is large or when it is necessary to cope with a drastic change in time and environment. .

  The present invention has been made in view of such circumstances, and the problem description input between the user and the problem solving apparatus is intermediated and the problem description input using the past problem solving examples is insufficient. Intermediary-type problem solving support that complements input problems such as constraints and evaluation functions even if they are unclear or ambiguous, and can flexibly adapt to changes over time and environmental changes and present appropriate solutions for users The purpose is to provide a system.

  In order to achieve the above object, the first intermediary type problem solving support system of the present invention intervenes between a user who inputs a problem and a problem solving apparatus to mediate the problem solving process, and the problem of the user A system for supporting solutions, a case base storing past problem solving cases, a problem input unit for receiving input problems from users, and past problem solving for problems similar to the input problems A similar case search unit that searches for cases from the case base, and a constraint condition complement unit that analyzes the input problem with reference to the past problem solving cases and supplements the constraint condition that is lacking in the input problem A problem complementing unit comprising: a problem solving interface unit that passes the input problem and the supplemented constraint condition to the problem solving apparatus and receives a result of the problem solving; and displays the received problem solving result Characterized by comprising the result display unit.

  With the above configuration, the first intermediary type problem solving support system of the present invention is interposed between the user and the problem solving apparatus, and when the input problem description is insufficient or ambiguous, After using the problem-solving examples to supplement the missing constraints of the input problem first, you can mediate the problem-solving device to give the input problem after completion. It is possible to flexibly adapt to changes in knowledge over time and environmental changes, and to present appropriate solutions for users.

  In order to achieve the above object, the second intermediary problem solving support system of the present invention mediates problem solving processing between a user who inputs a problem and the problem solving apparatus, and assists the user in solving the problem. A case base that stores past problem-solving cases, a problem input unit that accepts input problems from users, and past problem-solving cases for problems similar to the input problems A similar case search unit that searches from a case base, a constraint condition complement unit that analyzes the input problem with reference to the past problem solving cases, and that supplements the constraint condition that is lacking in the input problem A problem complementing unit including an evaluation function complementing unit for giving an evaluation function; a problem solving interface for passing the input problem, the supplemented constraint condition and the evaluation function to the problem solving apparatus and receiving a result of the problem solving; And parts, characterized by comprising a result display unit for displaying the result of solving the received problem.

  With the above configuration, the second intermediary problem solving support system of the present invention is interposed between the user and the problem solving apparatus, and when the input problem description is insufficient or ambiguous, The problem solving case can be used to intervene the problem solving device to give the input problem after completion after the constraint condition and the evaluation function are complemented first in the input problem using the problem solving case. It is possible to flexibly adapt to changes over time and environmental changes, and to present an appropriate solution for the user.

  The third intermediary type problem solving support system of the present invention is a system that intervenes between a user who inputs a problem and a problem solving apparatus and mediates the problem solving process to assist the user in solving the problem. A case base storing past problem solving cases, a problem input unit for receiving input problems from a user, and past problem solving cases for problems similar to the input problems. Problem complementing provided with a similar case search unit that searches from a source, and a constraint condition complementing unit that analyzes the input problem with reference to the past problem solving case and supplements the constraint condition that is lacking in the input problem A problem solving interface unit that passes the input problem to the problem solving apparatus and receives a result of the problem solving, and an evaluation for evaluating the received problem solving solution with reference to the past problem solving examples An evaluation information creation unit that creates evaluation information that is a number, a solution evaluation unit that evaluates the solution of the received problem solving based on the evaluation information, and a result display unit that displays the solution based on the evaluation result It is provided with.

  With the above configuration, the third intermediary problem solving support system of the present invention is interposed between the user and the problem solving apparatus, and when the input problem description is insufficient or ambiguous, The problem solving case can be used to intervene so as to give the input problem after the supplement to the problem solving apparatus after the constraint condition of the input problem is first complemented using the problem solving case. Furthermore, the solution obtained using the generated evaluation function can be evaluated, and it is possible to flexibly adapt to the problem solving conditions, knowledge changes over time and environmental changes, etc., and present the appropriate solution for the user it can.

  Next, the fourth intermediary type problem solving support system of the present invention intervenes between the problem inputting user and the problem solving apparatus to mediate the problem solving process and assist the user in solving the problem. The system includes a case base that stores past problem solving cases, a problem input unit that accepts input problems from users, and past problem solving cases for problems similar to the input problems. A similar case search unit that searches from a base, a constraint condition complement unit that analyzes the input problem with reference to the past problem-solving cases, and that complements the constraint condition that is lacking in the input problem, and a necessary evaluation A problem complementing unit including an evaluation function complementing unit for giving a function, a problem solving interface unit for passing the input problem, the supplemented constraint condition, and the evaluation function to the problem solving apparatus and receiving a result of the problem solving; in front An evaluation information creating unit that creates evaluation information that is an evaluation function for evaluating the received problem solving solution with reference to past problem solving cases, and the received problem solving solution based on the evaluation information And a result display unit that displays a solution based on the evaluation result.

  With the above configuration, the fourth intermediary problem solving support system of the present invention is interposed between the user and the problem solving apparatus, and when the input problem description is insufficient or ambiguous, The problem solving case can be used to interpolate the input problem after completion of the constraint condition and the evaluation function in the input problem first, and then provide the input problem after the supplement to the problem solving apparatus. Furthermore, the solution obtained using the generated evaluation function can be evaluated, and it is possible to flexibly adapt to the problem solving conditions, knowledge changes over time and environmental changes, etc., and present the appropriate solution for the user it can.

  Also, by providing a problem changing unit that changes the input problem, the problem solving interface unit changes the input problem by the problem changing unit when the effective solution is not obtained from the problem solving apparatus, and the problem solving is performed again. It is possible to pass to the device and receive the result of problem solving.

  In addition, by providing a feature analysis unit that analyzes the feature of the problem solving result for the input problem, the result display unit can display the result of the problem solving and also the feature analysis result analyzed by the feature analysis unit. it can.

  In addition, in the intermediary problem solving support system of the present invention, a similar information knowledge base in which knowledge related to similar case retrieval is stored, and constraints related to problem solving and knowledge related to complementation of evaluation functions are stored. The supplementary information knowledge base, the user information database storing information about the user, and the evaluation information knowledge base storing the knowledge about creating the evaluation information can be used.

  Further, the processing by the mediation type problem solving support system of the present invention can be provided in the form of a processing program in which the above processing contents are described. If the processing program is provided as a recording medium, the recording can be performed by a computer or the like. By reading the processing program from the medium, the mediation type problem solving support system of the present invention can be constructed by a computer system.

  Embodiments of the mediation type problem solving support system of the present invention will be described with reference to the drawings.

(Embodiment 1)
The intermediary type problem solving support system of the first embodiment is interposed between the user and the problem solving apparatus, and when the problem description input from the user is insufficient or ambiguous, past problem solving cases Is used to interpolate the problem solving apparatus so as to give the input problem after completion. That is, it is assumed that the problem solving apparatus in which the mediation type problem solving support system of the first embodiment mediates the problem solving process requires a constraint condition for the input problem for the problem solving process.

  FIG. 1 is a schematic configuration diagram of an intermediary problem solving support system 100 according to the first embodiment. In this example, the platform is a personal computer. Note that a CPU, a memory, various devices, and the like necessary for system operation of the personal computer are not shown.

  Reference numeral 10 denotes a case base, which stores past problem solving cases. The past problem solving cases stored here may include not only cases in which the result of problem solving is good, but also cases in which problem solving has failed. That is, it can be expected that a problem solving result with a high degree of satisfaction for the user can be obtained without repeating the same failure by executing the problem complementing described later with reference to the failure case. Moreover, as past problem solving cases to be collected, it is possible to prepare various problem solving cases not only for specific users but also for an unspecified number of users. In this case, user information such as the age, sex, and annual income of each user is stored in a user information database to be described later.

  Reference numeral 20 denotes a problem input unit that provides the user interface 201 to the user 200 and receives an input problem from the user 200. For example, any element that can input data to a computer, such as a keyboard, a pointing device, a touch panel, and voice input, can be applied.

  Reference numeral 30 denotes a similar case search unit, which searches a past problem similar to the problem input from the problem input unit 20 and a problem solution case for the problem from the case base 10. The similar case search unit 30 has a function of searching for past problem solving cases that are most similar even when the description of the problem input from the problem input unit 20 is insufficient or ambiguous. Various knowledge bases can be used when searching for past problem solving cases. For example, when there is usable knowledge in the similar information knowledge base 71, it is possible to search for similar problem solving cases using the knowledge. Further, when the user information database 72 exists, it is possible to search for similar problem solving cases based on the user information.

  Here, the similar information knowledge base 71 is a knowledge base in which knowledge for calculating the similarity between the input problem and the problem in the case base 10 is stored. For example, the calculation used in the similarity calculation The expression itself is stored as knowledge, or knowledge about the importance for each content of the input problem is stored. For example, when the designated item is “CPU” of the personal computer and the content is designated “Pentium III (TM)”, the knowledge about the importance is, for example, “memory capacity” and “HDD capacity” among other items. The knowledge of calculating the similarity by multiplying the importance of the item about “1.5” by 1.5 is stored.

  In addition, the user information database 72 stores knowledge about the user, and uses the user category or the like to help calculate the similarity. For example, when users are grouped in the user information database 72, past problem-solving cases of a person having a user ID belonging to the same category as the user 200 who has input the problem are Since it can be expected to be important reference data, a process of setting a high similarity can be performed.

  Reference numeral 40 denotes a problem complementing unit, which includes a constraint condition complementing unit 41. The problem complementing unit 40 refers to past problem solving cases, analyzes the input problem, and the constraint condition complementing unit 41 supplements the constraint condition that is insufficient for the input problem.

  Here, the constraint condition is a condition given to the problem in the description of the input problem, and is a condition that the solution of the problem solution must satisfy. For example, “price”, “CPU type”, “memory capacity”, etc. in the purchase problem of personal computers.

  Reference numeral 50 denotes a problem solving interface unit, which provides an apparatus interface 301 for the problem solving apparatus 300. The problem solving interface unit 50 functions to pass the input problem supplemented with the constraint condition lacking by the constraint condition complementing unit 41 of the problem complementing unit 40 to the problem solving apparatus 300 via the device interface 301. The problem solving interface unit 50 serves to receive a problem solving result from the problem solving apparatus 300. That is, the problem solving apparatus 300 executes problem solving processing using the input problem and the evaluation function supplemented with the constraint condition received from the mediation type solution support apparatus 100 of the present invention via the apparatus interface 301, and the obtained result is used as the apparatus. It returns to the problem solving interface unit 50 of the mediation type solution support apparatus via the interface 301.

  Reference numeral 60 denotes a result display unit that displays a problem solving process result to the user 200. The result display unit 60 only needs to be able to present the result of the problem solving process to the user 200, and may be a CRT monitor, a liquid crystal monitor, a printer, an audio output device, a file output device, or the like.

  The operation of the mediation type problem solving support system 100 having the above configuration will be described.

  As shown in FIG. 1, the intermediary type problem solving support system 100 is interposed between a user 200 and a problem solving apparatus 300, and mediates a problem solving process performed between them. An outline of the flow of operations centered on the brokerage problem solving support system 100 is shown in the flowchart of FIG.

  In the following, this example is an example in which the user 200 wishes to purchase a personal computer and inquires which product to select. As a premise, the problem solving apparatus 300 has six types of “prices”, “type”, “CPU”, “OS”, “memory capacity”, and “HDD capacity” as constraint condition input formats for the problem of purchasing a personal computer. Items are set, and the problem solving apparatus 300 is provided with evaluation functions for those items in which the items of the six constraint conditions can be obtained without omission and given numerical ranges such as price, memory capacity, HDD capacity, etc. A valid answer will be obtained.

  First, the user 200 inputs a problem to be solved via the problem input unit 20 (step S201). When inputting, the user 200 can input the problem in a free format without being aware of the input format of the problem solving apparatus 300. In the case of input in a free format, the problem input unit 20 analyzes the input content and has six items of “price”, “type”, “CPU”, “OS”, “memory capacity”, and “HDD capacity”. Extract the constraint condition input contents for. Needless to say, the problem input form may be shown as an input guide to the user 200. However, even if the problem input form is shown, the user 200 does not need to fill in all items, and the items that are not known or cannot be determined. May be left blank (Unknown).

  Here, it is assumed that the inputted problem content is insufficient or ambiguous for the problem solving apparatus 300 to execute the problem solving process, and the problem content shown in FIG. 3A is inputted. . As shown in FIG. 3A, two items “OS” and “memory capacity” are blank, and the problem input unit 20 treats the two items as “Unknown”.

  Next, the problem input unit 20 passes the received input problem to the similar case search unit 30, and the similar case search unit 30 solves the problem with the problem content most similar to the input problem from the case base 10. A case is searched (step S202).

  Here, the case base 10 may be searched with the similarity of the problem contents, but various knowledge bases can be used, and there is usable knowledge in the similar information knowledge base 71. Can search for similar problem-solving cases using the knowledge, and use the calculation formula for similarity calculation stored in the similar information knowledge base 71 and the knowledge about the importance of each item. To do. Further, when the user information database 72 exists, it is possible to search for similar problem solving cases based on the user information. For example, if the category classification such as the user's age, gender, and annual income is known, the degree of similarity of past problem solving cases of users belonging to the category is increased. A variety of similarities can be assumed. As an example, for items for which alternatives can be selected as seen in “types” with elements such as middle tower type, desktop type, space saving type, notebook type, etc., “1” is set for match, There is a calculation formula that sets the similarity of each item as “0”. In addition, regarding items for selecting a numerical value or a numerical range such as “price”, “memory capacity”, “HDD capacity”, the degree of overlap between the two is determined. For example, the ratio included in the numerical range of the item of the input problem in the numerical range of the item of the problem solving case is set as the value. If the “price” of the input problem is 400,000 to 700,000, the “price” of the problem solving case is 500,000 to 700,000, “1.0”, and the “price” of the case problem is 300,000 to 700,000 yen Then, “0.75” is set.

  Various things can be assumed for the handling of the item of the constraint condition “Unknown”. In the simplest case, the “Unknown” item of the input problem is ignored and the similarity of other items is calculated.

  In accordance with the above similarity calculation, the similarity to the input problem is calculated for each past problem solving case as shown in FIG. 3B in the case base 10, and the past is determined by the high similarity. The similar problem solving cases are sorted and the similar problem solving cases are ranked and obtained as shown in FIG.

  Next, the problem complementing unit 40 uses the constraint condition complementing unit 41 to supplement and fill the item “Unknown” using the problem solving case similar to the input problem searched in step S202 (step S203). In this example, the input problem shown in FIG. 3A is supplemented as shown in FIG. 3D using the case where the similarity is determined to be high in FIG. 3C.

  Next, in step S <b> 203, input problems that complement the item contents of “Unknown” are passed to the problem solving interface unit 50, and the problem solving interface unit 50 passes them to the problem solving apparatus 300 via the device interface 301. The problem solving apparatus 300 receives an input problem in which the constraint condition and the evaluation function are complemented via the apparatus interface 301, and executes a problem solving process (step S204). Since all necessary constraint conditions are given to the input problem, the problem solving apparatus 300 can fully exhibit the problem solving processing capability provided, and can obtain an appropriate problem solving processing result.

  Next, the problem solving interface unit 50 receives the problem solving process result obtained from the problem solving apparatus 300 via the apparatus interface 301, passes the result to the result display unit 60, and sends the problem solving process result to the user 200. It is displayed (step S205).

  As described above, according to the mediation type problem solving support system of Embodiment 1 of the present invention, when the problem description input from the user is insufficient or ambiguous, it is interposed between the user and the problem solving apparatus. However, it is possible to mediate the input problem by executing the complementary processing of the insufficient constraint condition using the past problem solving cases and giving the input problem after the supplement to the problem solving apparatus. By this mediation, the problem solving apparatus can sufficiently exhibit the problem solving processing capability. Further, according to the present invention, it is possible to solve a problem adapted to changes in time and environment without imposing a burden on an operator or a program designer.

(Embodiment 2)
The intermediary type problem solving support system according to the second embodiment intervenes between the user and the problem solving apparatus, and when the problem description input from the user is insufficient or vague, past problem solving cases Is used to interpolate the problem solving apparatus so as to give the input problem after completion, after executing the completion of the input problem such as the constraint condition and the evaluation function. The problem solving apparatus in which the mediation type problem solving support system according to the first embodiment mediates the problem solving process requires both a constraint condition and an evaluation function for the input problem for the problem solving process.

  FIG. 4 is a schematic configuration diagram of an intermediary problem solving support system 100a according to the second embodiment. In this example, the platform is a personal computer. Note that a CPU, a memory, various devices, and the like necessary for system operation of the personal computer are not shown. Moreover, the same number is attached | subjected to the element similar to the element of the schematic block diagram of the mediation type problem-solving support system of FIG. 1 demonstrated in Embodiment 1, and detailed description here is abbreviate | omitted suitably.

  As shown in FIG. 4, the mediation type problem solving support system 100a according to the second embodiment includes a case base 10, a problem input unit 20, a similar case search unit 30, a problem complementing unit 40a, a problem solving interface unit 50a, and results. A display unit 60 is provided. The case base 10, the problem input unit 20, the similar case search unit 30, and the result display unit 60 may be the same as those described in the first embodiment.

  As shown in FIG. 4, the problem complementing unit 40a includes an evaluation function complementing unit 42 in addition to the constraint condition complementing unit 41. The problem complementing unit 40a analyzes an input problem with reference to past problem solving cases. Then, the constraint condition complementing unit 41 supplements the constraint condition that is insufficient for the input problem, and the evaluation function complementing unit 42 provides a necessary evaluation function. Here, the evaluation function is a function for evaluating the answer to the problem, and the variable is a parameter of the answer to the problem. For example, in the problem of purchasing a personal computer, the selection of memory capacity is based on memory-related parameters, for example, the memory function recommended by the CPU type, the capacity increment when adding memory, the price of the additional memory, etc. Is assumed. The given evaluation function can be regarded as an evaluation of the problem solving result, and the parameter value that makes the evaluation function value the highest can be estimated as the appropriate problem solving content.

  The problem solving interface unit 50a provides a device interface 301 for the problem solving apparatus 300a. The problem solving interface unit 50a is connected to the problem solving apparatus 300a via the device interface 301, and the input problem and the evaluation function complementing unit 42 in which the constraint condition deficient by the constraint condition complementing unit 41 of the problem complementing unit 40a is complemented. It works to pass the evaluation function complemented by. The problem solving interface unit 50a serves to receive a problem solving result from the problem solving apparatus 300a. That is, the problem solving apparatus 300a executes the problem solving process with the input problem and the evaluation function supplemented with the constraint condition received from the mediation type solution support apparatus 100a of the present invention via the apparatus interface 301, and the obtained result is used as the apparatus. It returns to the problem solving interface unit 50a of the mediation type solution support apparatus via the interface 301.

  The operation of the mediation type problem solving support system 100a having the above configuration will be described.

  As shown in FIG. 4, the intermediary type problem solving support system 100a is interposed between the user 200 and the problem solving apparatus 300a, and mediates a problem solving process performed between them. An outline of the flow of operations centering on the brokerage problem solving support system 100a is shown in the flowchart of FIG.

  In the following, this example is an example in which the user 200 wishes to purchase a personal computer and inquires which product to select. As a premise, the problem solving apparatus 300a has six types of “pricing”, “type”, “CPU”, “OS”, “memory capacity”, and “HDD capacity” as constraint condition input formats for the problem of purchasing a personal computer. Items are set, and the problem solving apparatus 300a is provided with evaluation functions for items in which the six constraint conditions can be obtained without omission and given numerical ranges such as price, memory capacity, and HDD capacity. A valid answer will be obtained.

  In the flowchart of FIG. 5, a problem input process by the user 200 via the user interface 201 (step S <b> 501), and a problem solution case search process having a problem content most similar to the input problem by the similar case search unit 30. The steps up to (Step S502) are the same as Steps S201 to S202 in the flowchart of FIG. 2, and detailed description thereof will be omitted as appropriate.

  Next, the problem complementing unit 40a uses the constraint condition complementing unit 41 to supplement and fill the item “Unknown” using the problem solving case similar to the input problem searched in step S502 (step S503). In this example, the input problem shown in FIG. 3A is supplemented as shown in FIG. 3D using the case where the similarity is determined to be high in FIG. 3C.

  Next, the problem complementing unit 40a uses the evaluation function complementing unit 42 to extract the feature of the attribute value distribution in the solution description of the similar case retrieved by the similar case retrieving unit 30 and create an evaluation function (step S504). . Since an evaluation function is automatically created using problem-solving cases similar to the input problem, an evaluation function reflecting not only the burden on the system operator and the program designer but also the change in time and environment is provided. Can be created. In other words, by extracting data of problem-solving cases for a period such as “solution cases within the last 6 months”, the latest trends and trends related to input problems are incorporated into problem-solving processing in the form of evaluation functions. be able to. In addition, for example, in the event that any legal revision or rule revision, industry voluntary regulation, etc. is made for environmental measures, etc., some products are excluded, some products are recommended, etc. It can also be folded.

  Here, there is a case where an evaluation function is created using knowledge about complementary information in the complementary information knowledge base 73. In the complementary information knowledge base 73, for example, when the evaluation function creation method itself is stored as knowledge, or when 6.4 GB is specified as the HDD capacity of the input problem description, the user requests It is assumed that the specifications of other items are also at a high level, and the knowledge that the larger the value of the memory capacity is, the higher the importance is stored.

  Next, the input problem complementing the item content of “Unknown” in step S503 and the evaluation function generated in step S504 are passed to the problem solving interface unit 50a, and the problem solving interface unit 50a solves the problem via the device interface 301. Pass them to the device 300. The problem solving apparatus 300a receives an input problem in which the constraint condition and the evaluation function are complemented via the apparatus interface 301, and executes a problem solving process (step S505). All necessary constraints are given to the input problem, and furthermore, since an evaluation function is given, the problem solving apparatus 300 can fully exhibit the problem solving processing capability possessed, and an appropriate A problem solving process result can be obtained.

  Next, the problem solving interface unit 50 a receives the problem solving process result obtained from the problem solving apparatus 300 via the apparatus interface 301, passes the result to the result display unit 60, and sends the problem solving process result to the user 200. It is displayed (step S506).

  As described above, according to the intermediary-type problem solving support system of Embodiment 2 of the present invention, when the problem description input from the user is insufficient or ambiguous, it is interposed between the user and the problem solving apparatus. However, using the past problem-solving cases for the input problem, execute the complementary processing such as evaluation conditions that evaluate the missing constraints and the optimal solution, and give the input problem after completion to the problem-solving device Can be mediated. By this mediation, the problem solving apparatus can sufficiently exhibit the problem solving processing capability. Further, according to the present invention, it is possible to solve a problem adapted to changes in time and environment without imposing a burden on an operator or a program designer.

(Embodiment 3)
The intermediary type problem solving support system according to the second embodiment intervenes between the user and the problem solving apparatus, and when the problem description input from the user is insufficient or vague, past problem solving cases After completing the constraint condition for the input problem using the, the input problem after completion is given to the problem solving apparatus, the problem solving process is executed, the constraint condition complementing process of the input problem and the problem solving apparatus In parallel with the problem solving process, a necessary evaluation function is created by using past problem solving similar cases, the problem solving result of the problem solving apparatus is evaluated by using the evaluation function, and the optimal according to the evaluation The result is displayed. The problem solving apparatus in which the intermediary type problem solving support system according to the second embodiment mediates the problem solving process requires a constraint condition and no evaluation function for the input problem in order to execute the problem solving process. .

  FIG. 6 is a schematic configuration diagram of an intermediary problem solving support system 100b according to the third embodiment. In the example of the third embodiment, the platform is a personal computer. Moreover, the same number is attached | subjected to the element similar to the element of the schematic block diagram of the mediation type problem-solving support system of FIG. 1 demonstrated in Embodiment 1, and detailed description here is abbreviate | omitted suitably.

  As shown in FIG. 6, the mediation type problem solving support system 100b according to the third embodiment includes a case base 10, a problem input unit 20, a similar case search unit 30, a problem complement unit 40, an evaluation information creation unit 70, a solution An evaluation unit 80, a problem solving interface unit 50b, and a result display unit 60 are provided. The case base 10, the problem input unit 20, the similar case search unit 30, the problem complementing unit 40, and the result display unit 60 may be the same as those described in the first embodiment.

  Similar to the problem solving interface 50 of the first embodiment, the problem solving interface unit 50b is a part that provides the device interface 301 for the problem solving apparatus 300b, but the flow of data exchange is different from that of the first embodiment. The flow of this process will be described later.

  The evaluation information creation unit 70 is a part that analyzes past similar cases searched by the similar case search unit 30, extracts features of distribution of attribute values in these solution descriptions, and creates an evaluation function. When creating the evaluation function, it is also possible to use knowledge of the complementary information knowledge base 73 and information of the user information database 72. The evaluation function generating process by the evaluation information creating unit 70 can be executed in parallel with the problem complementing process by the problem complementing unit 40 and the problem solving process by the problem solving apparatus 300b.

  The solution evaluation unit 80 uses the evaluation function created by the evaluation information creation unit 70 to evaluate the problem solution received by the problem solving interface 50 via the device interface 301, and selects an appropriate solution. This is the part that sorts solutions in the correct order.

  The operation of the mediation type problem solving support system 100b having the above configuration will be described.

  As shown in FIG. 6, the intermediary problem solving support system 100b is interposed between the user 200 and the problem solving apparatus 300b, and mediates the problem solving process performed between them. An outline of the flow of operations centering on the mediation type problem solving support system 100b of the second embodiment is shown in the flowchart of FIG. The example here is also an example in which the user 200 desires to purchase a personal computer and inquires which product to select. Similar to the first embodiment, the problem solving apparatus 300b uses “price”, “type”, “CPU”, “OS”, “memory capacity”, “HDD capacity” as constraint condition input formats for the problem of purchasing a personal computer. The problem solving apparatus 300b can give an answer when the items of the six constraint conditions are obtained without omission.

  In the flowchart of FIG. 7, a problem input process by the user 200 via the user interface 201 (step S <b> 701) and a problem solution case search process having a problem content most similar to the input problem by the similar case search unit 30. (Step S702), up to the input condition constraint condition supplement processing (Step S703) by the constraint condition supplement section 41 of the problem complement section 40 is the same as Steps S201 to S203 in the flowchart of FIG. Omitted as appropriate. Note that, after step S702, as will be described later, the flow that proceeds to step S703 and the flow that proceeds to step S706 proceed in parallel.

  The problem complementing unit 40 passes the input problem supplemented with the constraint condition to the problem solving interface 50b, and the problem solving interface 50b passes the complemented input problem to the problem solving apparatus 300b via the device interface 301. The problem solving apparatus 300b Then, based on the input problem in which the constraint conditions are complemented, a problem solving process is executed (step S704). All necessary constraint conditions are given to the input problem, and the problem solving apparatus 300b can fully exhibit the problem solving processing capability possessed and can obtain an appropriate problem solving processing result.

  Next, the problem solving apparatus 300b returns the obtained problem solving processing result to the problem solving interface section 50b of the mediation type problem solving support system 100b via the apparatus interface 301, and the problem solving interface section 50b solves the answer. It passes to the evaluation part 80 (step S705).

  On the other hand, in parallel with the above steps S703 to S705, the evaluation information generation process (step S706) by the evaluation information generation unit 70 is performed. The evaluation information generation unit 70 extracts the feature of the attribute value distribution in the solution description of the similar problem solution case searched by the similar case search unit 30, and creates an evaluation function. Since an evaluation function is automatically created using problem-solving cases similar to the input problem, an evaluation function reflecting not only the burden on the system operator and the program designer but also the change in time and environment is provided. It is the same as in the second embodiment in that it can be created and the evaluation function may be created using knowledge about complementary information in the complementary information knowledge base 73. The evaluation function generated by the evaluation information generation unit 70 is also passed to the solution evaluation unit 80.

  Next, the solution evaluator 80 receives the problem solving process result of the problem solving apparatus 300b received via the problem solving interface 50b and the evaluation function generated by the evaluation function generator 70, and evaluates the solution of the problem solving process result. Then, an appropriate solution with good evaluation is selected using the evaluation function, or the solutions are sorted in an appropriate order (step S707).

  Next, the solution evaluation unit 80 passes the problem solving process result to the result display unit 60 based on the obtained evaluation, and the result display unit 60 displays the problem solving process result on the user 200 (step S708).

  As described above, according to the mediation type problem solving support system of the third embodiment, the problem solving process can be mediated to a problem solving apparatus that requires a constraint condition for the problem solving process and does not require an evaluation function. In other words, when the problem description input by the user is insufficient or ambiguous, the problem solving input received by using the past problem solving cases is supplemented to the problem solving device and passed to the problem solving apparatus. The result can be evaluated using an evaluation function generated in parallel, and an optimum result can be displayed.

(Embodiment 4)
The mediation type problem solving support system according to the fourth embodiment includes a problem changing unit in addition to the configuration shown in the second embodiment, and the problem solving interface unit issues a problem when an effective solution is not obtained from the problem solving apparatus. The changing unit changes the input problem, passes it again to the problem solving apparatus, and receives the result of the problem solving. The problem solving apparatus in which the intermediary type problem solving support system according to the fourth embodiment mediates the problem solving process is related to an input problem for the problem solving process as in the first embodiment, and requires a constraint condition as in the first embodiment. The evaluation function may not be required, and both the constraint condition and the evaluation function may be required as in the second embodiment.

  FIG. 8 is a schematic configuration diagram of an intermediary problem solving support system 100c according to the third embodiment. In the example of the fourth embodiment, the platform is a personal computer. The same reference numerals are given to the same elements as those in the schematic configuration diagram of the mediation type problem solving support system of FIGS. 1 and 4 described in the first and second embodiments, and detailed description thereof will be omitted as appropriate.

  As shown in FIG. 8, the mediation type problem solving support system 100c according to the fourth embodiment includes a case base 10, a problem input unit 20, a similar case search unit 30, a problem complementing unit 40a, a problem solving interface unit 50c, and results. A display unit 60 and a problem change unit 90 are provided. The case base 10, the problem input unit 20, the similar case search unit 30, and the result display unit 60 may be the same as those described in the first embodiment, and the problem complementing unit 40a is described in the second embodiment. It may be the same as the thing.

  Similar to the problem solving interface 50 of the first embodiment, the problem solving interface unit 50c is a part that provides the device interface 301 for the problem solving apparatus 300a, but the process flow is different from that of the first embodiment. The flow of this process will be described later.

  When the problem changing unit 90 receives an answer that the obtained solution does not exist as a result of the problem solving process by the problem solving apparatus 300a, the problem changing unit 90 changes the content of the input problem and passes it to the problem solving interface 50c again. . Here, as the change process of the input problem content, first, there is a change process for relaxing the constraint condition of the problem description itself. Here, the problem description can be relaxed by using information on past similar cases searched by the similar case search unit 30. In addition, since the supplementary content by the constraint condition complementing unit 41 of the problem complementing unit 40a is checked, information regarding problem complementing can be obtained from the problem complementing unit 40a. Further, the information in the similar information knowledge base 71, the user information database 72, and the complementary information knowledge base 73 can be used. As the input problem content changing process, secondly, there is a process of changing the evaluation function generated by the evaluation function complementing unit 42 of the problem complementing unit 40a. This is because there is a possibility that the evaluation of the problem solving processing result is not properly performed because the evaluation function is set incorrectly.

  The operation of the mediation type problem solving support system 100c according to the fourth embodiment will be described.

  An outline of an operation flow centering on the mediation type problem solving support system 100c of the fourth embodiment is shown in a flowchart of FIG. As shown in FIG. 9, steps S901 to S905 are the same as steps S501 to S505 in the flowchart of FIG. 5, and thus detailed description thereof will be omitted as appropriate.

  As a result of the problem solving process performed by the problem solving apparatus 300 in step S905, when an answer indicating that the obtained solution does not exist is received (step S906: Y), the problem solving interface 50c converts the input problem after completion into a problem changing unit. Pass to 90.

  The problem change unit 90 performs problem description change processing such as relaxation of constraint conditions and change of evaluation function using information on similar cases, and passes the changed problem to the problem solving interface 50c again. (Step S907).

  The problem solving interface 50c passes the changed input problem again to the problem solving apparatus 300 via the apparatus interface 301, and the problem solving apparatus 300 re-executes the problem solving process using the changed input problem (step S908). . After re-execution of the problem solving process, it returns to the problem solving interface 50c again via the device interface 301 (return to step S906).

  Thereafter, steps S907 to 908 are repeated until a problem solving process result is obtained.

  As a result of the problem solving process performed by the problem solving apparatus 300 in step S908, when an answer indicating that the obtained solution does not exist is received (step S906: N), the problem solving interface unit 50c is obtained from the problem solving apparatus 300. The problem solving process result is passed to the result display unit 60, and the problem solving process result is displayed to the user 200 (step S909).

  As described above, the mediation type problem solving support system according to the fourth embodiment includes the problem changing unit in addition to the configuration shown in the first embodiment, and when an effective solution is not obtained from the problem solving apparatus. The problem changing unit can change the input problem, pass it to the problem solving apparatus again, repeat the problem changing process until the problem solving process result is obtained, and obtain the problem solving process result.

(Embodiment 5)
The intermediary type problem solving support system according to the fifth embodiment includes a feature analysis unit that analyzes a feature of a problem solving result for an input problem, and the result display unit displays a result of the problem solving and is analyzed by the feature analyzing unit. The result is also displayed. The problem solving apparatus in which the mediation type problem solving support system according to the fifth embodiment mediates the problem solving process requires a constraint condition as in the first embodiment, and does not require an evaluation function. As described above, a constraint condition and an evaluation function may be required for an input problem for problem solving processing.

  FIG. 10 is a schematic configuration diagram of an intermediary problem solving support system 100d according to the fifth embodiment. In the example of the fifth embodiment, the platform is a personal computer. Moreover, the same number is attached | subjected to the element similar to the element of the schematic block diagram of the mediation type problem-solving support system of FIG. 1 demonstrated in Embodiment 1, 2, and detailed description here is abbreviate | omitted suitably.

  As shown in FIG. 10, the mediation type problem solving support system 100d according to the fifth embodiment includes a case base 10, a problem input unit 20, a similar case search unit 30, a problem complementing unit 40a, a problem solving interface unit 50d, and a result. A display unit 60 and a feature analysis unit 95 are provided. The case base 10, the problem input unit 20, the similar case search unit 30, and the result display unit 60 may be the same as those described in the first embodiment. The problem complementing unit 40a may be the same as that described in the second embodiment.

  Similar to the problem solving interface 50 of the first embodiment, the problem solving interface unit 50d is a part that provides the device interface 301 for the problem solving apparatus 300a.

  The feature analysis unit 95 is a part that analyzes the feature of the problem solving result for the input problem. Here, as an example of the feature analysis processing of the problem solving result by the feature analysis unit 95, first, the past similar problem solution cases obtained from the case base 10 by the similar case search unit 30 are output as they are according to the similarity. There is an analysis processing method to do. Second, there is an analysis processing method for generating data representing a trend from the contents of past similar problem solving cases. For example, a histogram representing the average value, standard deviation, and variation of each item of similar problem solving cases is generated and output. Third, there is an analysis processing method in which various kinds of information such as news and hot selling products related to input problems are added and output without depending on past similar problem solving cases.

  The result display unit 60 also displays the analysis result of the feature analysis unit 95 when displaying the problem solution processing result obtained from the problem solving apparatus 300a. FIG. 11 is an example of display of the problem solving process result by the result display unit 60. In the display result example of FIG. 11, there is a display of the feature analysis result below the display of the problem solving process result. In this example, the display of a suitable personal computer solution for the problem of purchasing a personal computer is displayed, and “price”, “type”, “CPU”, “OS”, “memory” generated from the contents of past similar problem solving cases Statistical data of “capacity” and “HDD capacity” are displayed.

  As described above, the intermediary problem solving support system according to the fifth embodiment includes the feature analysis unit that analyzes the feature of the problem solving result for the input problem, so that the result display unit displays the result of the problem solving and the feature analysis. The feature analysis result analyzed by the section can also be displayed.

(Embodiment 6)
The intermediary problem solving support system of the sixth embodiment is an example in which the configurations of the first to fifth embodiments are combined.

  FIG. 12 is a schematic configuration diagram of an intermediary problem solving support system 100e according to the sixth embodiment. In the example of the sixth embodiment, the platform is a personal computer. Elements similar to those described in the first to fifth embodiments are denoted by the same reference numerals, and detailed description thereof will be omitted as appropriate. Reference numeral 50e denotes a problem solving interface.

  The operation of the mediation type problem solving support system 100e according to the sixth embodiment will be described.

  FIG. 13 is a flowchart showing an outline of an operation flow centered on the mediation type problem solving support system 100e of the sixth embodiment.

  First, the user 200 inputs a problem to be solved via the problem input unit 20 (user interface 201) (step S1301).

  The problem input unit 20 passes the received input problem to the similar case search unit 30, and the similar case search unit 30 searches the case base 10 for a similar problem solution case (step S1302). The similar case search unit 30 passes the searched similar problem solving case to the problem complementing unit 40, the evaluation information generating unit 70, and the feature analyzing unit 95.

  The problem complementing unit 40 supplements and fills in the item “Unknown” using the similar problem solving case retrieved in step S1302 by the constraint condition complementing unit 41 (step S1303).

  The problem complementing unit 40 passes the input problem supplemented with the constraint condition to the problem solving interface unit 50e, and passes it to the problem solving apparatus 300 via the device interface 301. The problem solving apparatus 300 receives the input problem in which the constraint condition is complemented via the apparatus interface 301, and executes the problem solving process (step S1304). The problem solving apparatus 300 returns the obtained problem solving result to the problem solving interface unit 50e via the apparatus interface 301. If the problem solving interface unit 50e receives an answer that the obtained solution does not exist as a result of the problem solving processing by the problem solving apparatus 300 in step S1305 (step S1305: Y), the problem solving interface unit 50e displays the input problem after completion. It is passed to the problem change unit 90.

  The problem changing unit 90 changes the problem description such as relaxation of the constraint condition and change of the evaluation function using the information of the similar cases (step S1306), and passes the changed problem to the problem solving interface 50e again. The problem solving interface 50e passes the changed input problem again to the problem solving apparatus 300 via the device interface 301, and the problem solving apparatus 300 re-executes the problem solving process using the changed input problem (step S1307). . The problem solving processing result is returned to the problem solving interface 50e again via the device interface 301 (returning to step S1305). Thereafter, steps S1305 to 1307 are repeated until a problem solving process result is obtained.

  In step S1305, when the answer that a valid solution has been obtained, that is, the answer that there is no solution is not received (step S1305: N), the problem solving interface unit 50e passes the answer to the solution evaluation unit 80 ( Step S1308).

  On the other hand, after step S1302, the evaluation information generation unit 70 that has received the similar problem solving case advances the evaluation information generation process (step S1309) in parallel with steps S1303 to S1307. The evaluation information generation unit 70 extracts the attribute value distribution feature in the solution description of the similar problem solving case, and creates an evaluation function. The evaluation function generated by the evaluation information generation unit 70 is passed to the solution evaluation unit 80.

  Next, the solution evaluation unit 80 receives the received problem solving processing result and the evaluation function generated by the evaluation function generating unit 70, executes the evaluation processing on the solution of the problem solving processing result (step S1310), and determines the evaluation function. Use to select an appropriate solution with good evaluation or sort the solution in the appropriate order.

  After step S1302, the feature analysis unit 95 receives the similar problem solution case, analyzes the feature of the problem solution result for the input problem as described in the fourth embodiment, and passes the analysis result to the result display unit 60. The result display unit 60 displays the problem solution processing result received from the solution evaluation unit 80 and the feature of the problem solution result for the input problem received from the feature analysis unit 95 (step S1311).

(Embodiment 7)
The intermediary problem solving support system of the present invention is constructed using various computers by recording and providing a program describing processing steps for realizing the processing described in the above embodiment on a computer-readable recording medium. be able to. As shown in the example of the recording medium shown in FIG. 14, the recording medium on which the program having the processing steps for realizing the mediation type problem solving support system of the present invention is a portable medium such as a CD-ROM 502 or a flexible disk 503. Not only the recording medium 501 but also any of the recording medium 500 in the recording apparatus on the network and the recording medium 505 such as a computer hard disk or RAM, and the program is loaded onto the computer 504 when the program is executed. Executed on the main memory.

In the first to seventh embodiments described above, the problem solving apparatus that receives the evaluation function and the constraint condition is handled. However, the input may be various setting parameters.
[The invention's effect]
According to the mediation type problem solving support system of the present invention, it is possible to mediate the problem solving process to a problem solving apparatus that requires a constraint condition and an evaluation function for the problem solving process. In other words, even if the problem description input by the user is inadequate or ambiguous between the user and the problem-solving device, it is insufficient to use the past problem-solving cases for the input problem. Complementary processing such as an evaluation function that evaluates the constraint condition and the optimal solution that are being executed can be executed, and mediation can be provided to the problem solving apparatus so as to give the input problem after completion.

  Further, the present invention can solve a problem adapted to changes in time and environment without imposing a burden on an operator or a program designer.

  Further, according to the intermediary type problem solving support system of the present invention, it is possible to mediate the problem solving process to a problem solving apparatus that requires a constraint condition for the problem solving process and does not require an evaluation function. In other words, when the problem description input by the user is insufficient or ambiguous, the problem solving input received by using the past problem solving cases is supplemented to the problem solving device and passed to the problem solving apparatus. The result can be evaluated using an evaluation function, and the optimum result can be displayed.

  Further, according to the intermediary type problem solving support system of the present invention, by providing a problem changing unit, even if an effective solution is not obtained from the problem solving apparatus, the problem changing unit changes the input problem, and the problem is solved again. The problem change process is repeated until the problem solving process result is obtained by passing it to the apparatus, and the problem solving process result can be obtained.

  In addition, according to the intermediary problem solving support system of the present invention, the result display unit displays the result of the problem solving and the feature analyzing unit includes the feature analyzing unit that analyzes the feature of the problem solving result for the input problem. The analyzed feature analysis result can also be displayed.

  The following items are further disclosed with respect to the description of the mediation type problem solving support system of the present invention.

(1) Provided with a problem changing unit for changing the input problem,
The problem solving interface unit, when a valid solution is not obtained from the problem solving device, changes the input problem by the problem changing unit, passes it again to the problem solving device, and receives the result of the problem solving Item 5. The mediation type problem solving support system according to any one of items 1 to 4.

(2) A feature analysis unit that analyzes the feature of the problem solving result for the input problem is provided.
5. The mediation type problem solving support system according to claim 1, wherein the result display unit displays a result of problem solving and also displays a result of feature analysis analyzed by the feature analysis unit.

(3) A similar information knowledge base storing knowledge related to similar case retrieval is provided.
The said similar case search part uses the knowledge in the said similar information knowledge base in the process which searches the past problem solution case with the problem similar to the said input problem from the said case base. 5. The intermediary problem solving support system according to any one of 4 above.

(4) Provide a supplementary information knowledge base that stores knowledge about complementation of constraints that are insufficient to solve problems,
The intermediary-type problem solving support system according to claim 1 or 3, wherein knowledge in the complementary information knowledge base is used in complementing an input problem by the problem complementing unit.

(5) A supplementary information knowledge base storing knowledge about constraints that are insufficient for solving problems and completion of evaluation functions is provided.
The intermediary type problem solving support system according to claim 2 or 4, wherein knowledge in the complementary information knowledge base is used in complementing an input problem by the problem complementing unit.

(6) a user information database in which information about users is stored;
The similar case search unit uses information on the user in the user information database in the search for the past problem solving cases,
The intermediary type problem solving support system according to any one of claims 1 to 4, wherein knowledge of the user information database is used in complementing an input problem by the problem complementing unit.

(7) Provided with an evaluation information knowledge base in which knowledge about creation of the evaluation information is stored,
5. The evaluation information creation unit according to claim 3, wherein the evaluation information creation unit uses knowledge in the evaluation information knowledge base in creating evaluation information serving as an evaluation function for evaluating the received solution of the problem solution. Mediation type problem solving support system.

(8) Recorded a processing program that implements an intermediary type problem solving support system that intervenes between the problem input user and the problem solving apparatus to mediate the problem solving process and assist the user in solving the problem. A computer-readable recording medium,
A case base that stores past problem solving cases,
A problem input processing step for receiving an input problem from the user;
A similar case search processing step of searching a past problem solving case for a problem similar to the input problem from the case base;
Analyzing the input problem with reference to the past problem-solving examples, and a problem complementing process step including a constraint condition complementing process for complementing a constraint condition that is lacking in the input problem;
A problem solving interface providing processing step of passing the input problem and the supplemented constraint condition to the problem solving apparatus and receiving a result of the problem solving;
A recording medium having recorded therein a result display processing step for displaying the received problem solving result.

(9) Recorded a processing program that implements a mediation type problem solving support system that intervenes between the problem inputting user and the problem solving apparatus to mediate the problem solving process and supports the problem solving of the user. A computer-readable recording medium,
A case base that stores past problem solving cases,
A problem input processing step for receiving an input problem from the user;
A similar case search processing step of searching a past problem solving case for a problem similar to the input problem from the case base;
A problem comprising a constraint condition complementing process for analyzing the input problem with reference to the past problem solving cases and supplementing a constraint condition that is insufficient for the input problem, and an evaluation function complementing process for providing a necessary evaluation function Complementary processing steps;
A problem solving interface providing processing step of passing the input problem, the complemented constraint condition and the evaluation function to the problem solving apparatus and receiving a result of the problem solving;
A recording medium having recorded therein a result display processing step for displaying the received problem solving result.

(10) Recorded a processing program that implements a mediation type problem solving support system that intervenes between a problem inputting user and a problem solving apparatus to mediate problem solving processing and support user problem solving A computer-readable recording medium,
A case base that stores past problem solving cases,
A problem input processing step for receiving an input problem from the user;
A similar case search processing step of searching a past problem solving case for a problem similar to the input problem from the case base;
Analyzing the input problem with reference to the past problem-solving examples, and a problem complementing process step including a constraint condition complementing process for complementing a constraint condition that is lacking in the input problem;
A problem solving interface providing processing step of passing the input problem to the problem solving apparatus and receiving a result of the problem solving;
An evaluation information creation processing step of creating evaluation information that becomes an evaluation function for evaluating the received problem solving solution with reference to the past problem solving case;
A solution evaluation processing step for evaluating the received solution to the problem solution based on the evaluation information;
A recording medium comprising a processing program having a result display processing step for displaying a solution based on the evaluation result.

(11) Recorded a processing program that implements an intermediary type problem solving support system that intervenes between the problem inputting user and the problem solving apparatus and mediates the problem solving process and supports the problem solving of the user. A computer-readable recording medium,
A case base that stores past problem solving cases,
A problem input processing step for receiving an input problem from the user;
A similar case search processing step of searching a past problem solving case for a problem similar to the input problem from the case base;
A problem comprising a constraint condition complementing process for analyzing the input problem with reference to the past problem solving cases and supplementing a constraint condition that is insufficient for the input problem, and an evaluation function complementing process for providing a necessary evaluation function Complementary processing steps;
A problem solving interface providing processing step of passing the input problem, the complemented constraint condition and the evaluation function to the problem solving apparatus and receiving a result of the problem solving;
An evaluation information creation processing step of creating evaluation information that becomes an evaluation function for evaluating the received problem solving solution with reference to the past problem solving case;
A solution evaluation processing step for evaluating the received solution to the problem solution based on the evaluation information;
A recording medium comprising a processing program having a result display processing step for displaying a solution based on the evaluation result.

The figure which shows schematic structure of the mediation type problem-solving support system of Embodiment 1 of this invention. The flowchart which shows the outline of the flow of operation | movement centering on the mediation type problem-solving support system of Embodiment 1 of this invention. Supplemented with an example of input problem (a), a past similar problem solving case example (b), and a past similar problem solving case example (c) for the mediation type problem solving support system of Embodiment 1 of the present invention Showing an example (d) of an input problem The figure which shows schematic structure of the mediation type problem-solving support system of Embodiment 2 of this invention. The flowchart which shows the outline of the flow of operation | movement centering on the mediation type problem-solving support system of Embodiment 2 of this invention. The figure which shows schematic structure of the mediation type problem-solving support system of Embodiment 3 of this invention. The flowchart which shows the outline of the flow of operation | movement centering on the mediation type problem-solving support system of Embodiment 3 of this invention. The figure which shows schematic structure of the mediation type problem-solving support system of Embodiment 4 of this invention. The flowchart which shows the outline of the flow of operation | movement centering on the mediation type problem-solving support system of Embodiment 4 of this invention. The figure which shows schematic structure of the mediation type problem-solving support system of Embodiment 5 of this invention. The figure which shows the example of a display which combined the feature-analysis result and problem processing result by the mediation type problem-solving support system of Embodiment 5 of this invention The figure which shows schematic structure of the mediation type problem-solving support system of Embodiment 6 of this invention. The flowchart which shows the outline of the flow of operation | movement centering on the mediation type problem-solving support system of Embodiment 6 of this invention. The figure which shows the example of the recording medium which recorded the processing program of the mediation type problem-solving support system of Embodiment 7 of this invention

Explanation of symbols

10 Case Base 20 Problem Input Unit 30 Similar Case Search Unit 30
40, 40a Problem complementing part 41 Constraint condition complementing part 42 Evaluation function complementing part 50, 50a, 50b, 50c, 50d, 50e Problem solving interface 60 Result display part 70 Evaluation function generating part 80 Solution evaluating part 90 Problem changing part 95 Feature analysis Unit 100, 100a, 100b, 100c, 100d, 100e Mediating problem solving support system 200 User 201 User interface 300, 300a Problem solving device 301 Device interface 500 Recording medium such as hard disk at line destination 501 CD-ROM or flexible disk Portable recording medium such as 502 CD-ROM
503 Flexible disk 504 Computer 505 Recording medium such as RAM / hard disk on computer

Claims (9)

By interposing between the user who inputs the problem and the problem solving apparatus, the input problem from the user is given to the problem solving apparatus, and the problem solving processing result is presented to the user. An intermediary problem solving support system that supports problem solving,
A case base that stores past problem solving cases,
A problem input unit that accepts input problems from users;
A similar case search unit that searches past case solving cases for a problem similar to the input problem from the case base, based on at least a constraint specified by the user by the problem input unit;
Analyzing the input problem with reference to the past problem solving cases searched by the similar case search unit, and a problem complementing unit having a constraint condition complementing unit that complements a constraint condition that is lacking in the input problem; ,
A problem solving interface unit for passing the input problem and the supplemented constraint condition to the problem solving apparatus and receiving a result of the problem solving;
A result display unit for displaying the received problem solving result;
A problem changing unit that changes the input problem using information on past problem solving cases searched by the similar case search unit;
The problem solving interface unit, when a valid solution is not obtained from the problem solving device, changes the input problem by the problem changing unit, passes it again to the problem solving device, and receives the result of the problem solving. An intermediary-type problem solving support system characterized by By interposing between the user who inputs the problem and the problem solving apparatus, the input problem from the user is given to the problem solving apparatus, and the problem solving processing result is presented to the user. An intermediary problem solving support system that supports problem solving,
A case base that stores past problem solving cases,
A problem input unit that accepts input problems from users;
A similar case search unit that searches past case solving cases for a problem similar to the input problem from the case base, based on at least a constraint specified by the user by the problem input unit;
The input problem is analyzed with reference to the past problem solving cases searched by the similar case search unit, and a constraint condition complementing unit that complements a constraint condition that is insufficient in the input problem and a necessary evaluation function are provided. A problem complementer with an evaluation function complementer,
A problem solving interface unit for passing the input problem, the complemented constraint condition and the evaluation function to the problem solving apparatus and receiving a result of the problem solving;
A result display unit for displaying the received problem solving result;
A problem changing unit that changes the input problem using information on past problem solving cases searched by the similar case search unit;
The problem solving interface unit, when a valid solution is not obtained from the problem solving device, changes the input problem by the problem changing unit, passes it again to the problem solving device, and receives the result of the problem solving. An intermediary-type problem solving support system characterized by By interposing between the user who inputs the problem and the problem solving apparatus, the input problem from the user is given to the problem solving apparatus, and the problem solving processing result is presented to the user. An intermediary problem solving support system that supports problem solving,
A case base that stores past problem solving cases,
A problem input unit that accepts input problems from users;
A similar case search unit that searches past case solving cases for a problem similar to the input problem from the case base, based on at least a constraint specified by the user by the problem input unit;
Analyzing the input problem with reference to the past problem solving cases searched by the similar case search unit, and a problem complementing unit having a constraint condition complementing unit that complements a constraint condition that is lacking in the input problem; ,
A problem solving interface unit for passing the input problem to the problem solving apparatus and receiving a result of the problem solving;
An evaluation information creating unit that creates evaluation information that is an evaluation function for evaluating the solution of the received problem solving with reference to the past problem solving examples;
A solution evaluator that evaluates the solution of the received problem solution based on the evaluation information;
A result display unit for displaying a solution based on the evaluation result;
A problem changing unit that changes the input problem using information on past problem solving cases searched by the similar case search unit;
The problem solving interface unit, when a valid solution is not obtained from the problem solving device, changes the input problem by the problem changing unit, passes it again to the problem solving device, and receives the result of the problem solving. An intermediary-type problem solving support system characterized by It has a complementary information knowledge base that stores knowledge about complementation of constraints that are insufficient to solve problems,
The intermediary-type problem solving support system according to claim 1 or 3, wherein knowledge in the complementary information knowledge base is used in complementing an input problem by the problem complementing unit. Complementary information knowledge base that stores knowledge about constraints that are insufficient for solving problems and completion of evaluation functions,
The intermediary type problem solving support system according to claim 2, wherein knowledge in the complementary information knowledge base is used in complementing an input problem by the problem complementing unit. An evaluation information knowledge base in which knowledge relating to creation of the evaluation information is stored;
4. The mediation type according to claim 3, wherein the evaluation information creation unit uses knowledge in the evaluation information knowledge base in creating evaluation information that is an evaluation function for evaluating the solution of the received problem solution. Problem solving support system. By interposing between the user who inputs the problem and the problem solving apparatus, the input problem from the user is given to the problem solving apparatus, and the problem solving processing result is presented to the user. A computer-readable recording medium recording a processing program for realizing a mediation type problem solving support system for supporting problem solving,
A problem input processing step for receiving an input problem from the user;
Based on the restriction conditions specified by the user at least in the problem input processing step, search past problem solving cases for problems similar to the input problem from the case base storing the past problem solving cases. Similar case search processing step,
Problem supplement processing step of analyzing the input problem with reference to the past problem solving cases searched by the similar case search processing step, and performing constraint condition supplement processing for complementing the constraint condition that is lacking in the input problem When,
A problem solving interface providing processing step of passing the input problem and the supplemented constraint condition to the problem solving apparatus and receiving a result of the problem solving;
Causing the computer to execute a result display processing step for displaying the received problem solving result; and
In the problem solving interface provision processing step, when an effective solution is not obtained from the problem solving apparatus, the input problem is changed using information on past problem solving cases searched in the similar case searching step. A recording medium is recorded with a program characterized in that the changed input problem is transferred to the problem solving apparatus and the result of the problem solving is received. By interposing between the user who inputs the problem and the problem solving apparatus, the input problem from the user is given to the problem solving apparatus, and the problem solving processing result is presented to the user. A computer-readable recording medium recording a processing program for realizing a mediation type problem solving support system for supporting problem solving,
A problem input processing step for receiving an input problem from the user;
Based on the restriction conditions specified by the user at least in the problem input processing step, search past problem solving cases for problems similar to the input problem from the case base storing the past problem solving cases. Similar case search processing step,
The input problem is analyzed with reference to the past problem solving cases searched by the similar case search processing step, the constraint condition complementing process for complementing the constraint condition that is lacking in the input problem, and the necessary evaluation function Problem completion processing step for performing evaluation function completion processing to give
A problem solving interface providing processing step of passing the input problem, the complemented constraint condition and the evaluation function to the problem solving apparatus and receiving a result of the problem solving;
Causing the computer to execute a result display processing step for displaying the received problem solving result; and
In the problem solving interface provision processing step, when an effective solution is not obtained from the problem solving apparatus, the input problem is changed using information on past problem solving cases searched in the similar case searching step. A recording medium is recorded with a program characterized in that the changed input problem is transferred to the problem solving apparatus and the result of the problem solving is received. By interposing between the user who inputs the problem and the problem solving apparatus, the input problem from the user is given to the problem solving apparatus, and the problem solving processing result is presented to the user. A computer-readable recording medium recording a processing program for realizing a mediation type problem solving support system for supporting problem solving,
A problem input processing step for receiving an input problem from the user;
Based on the restriction conditions specified by the user at least in the problem input processing step, search past problem solving cases for problems similar to the input problem from the case base storing the past problem solving cases. Similar case search processing step,
Problem supplement processing step of analyzing the input problem with reference to the past problem solving cases searched by the similar case search processing step, and performing constraint condition supplement processing for complementing the constraint condition that is lacking in the input problem When,
A problem solving interface providing processing step of passing the input problem to the problem solving apparatus and receiving a result of the problem solving;
An evaluation information creation processing step of creating evaluation information that becomes an evaluation function for evaluating the received problem solving solution with reference to the past problem solving case;
A solution evaluation processing step for evaluating the received solution of the problem solution based on the evaluation information;
Causing a computer to execute a result display processing step of displaying a solution based on the evaluation result; and
In the problem solving interface provision processing step, when an effective solution is not obtained from the problem solving apparatus, the input problem is changed using information on past problem solving cases searched in the similar case searching step. A recording medium is recorded with a program characterized in that the changed input problem is transferred to the problem solving apparatus and the result of the problem solving is received.

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