JP4238504B2 - Cash request acceptance system and control program thereof - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a cash request reception system that performs reception, aggregation, management, etc. of cash request processing from a customer, and particularly relates to handling of unapproved data after the cash request reception deadline.
[0002]
[Prior art]
Today, a cash acceptance delivery system is used as a system for delivering cash from financial institutions to customers such as individuals and companies. When a customer requests cash for such a system, an application is made to the cash request acceptance system by telephone or FAX.
[0003]
FIG. 2 is an explanatory diagram of a conventional cash request acceptance process.
First, the customer 1 makes a call to the cash request receiving system 2 and applies for cash delivery to the operator. Alternatively, the customer 1 makes an application by FAX (indicated by (1) in the figure). In this example, the customer 1 is provided with a FAX.
Thereby, in the cash request reception system 2, the operator creates reception information (digitized data) corresponding to the request content from the customer 1. Then, in order to confirm the created reception information, a reception confirmation document FAX describing the contents is transmitted to the customer 1 (indicated by (2) in the figure). If the customer 1 confirms the contents of the acceptance confirmation document and approves the contents, the customer 1 performs an approval operation (indicated by (3) in the figure). As the approval operation, as in the case of the application (1), the operator is notified directly of the approval, or an approval operation by FAX.
When the approval from the customer 1 is completed, the cash request acceptance system 2 transmits an approval confirmation letter indicating that the cash request content has been officially received (indicated by (4) in the figure). In addition, in the cash request acceptance system 2, when the predetermined acceptance deadline has passed, the cash receipt management system 3 that collects the acceptance data approved by the customer 1 on a daily basis and manages the cash, or the actual cash This is notified to the cash delivery system 4 that performs the delivery.
[0004]
[Problems to be solved by the invention]
However, in the above cash request acceptance system, if (3) approval from the customer 1 is not performed for some reason, the cash request acceptance system 2 is not subject to tabulation processing and remains as unapproved data. It was left in the database. In addition, if customer 1 has forgotten the approval process, it may happen that customer 1 does not realize that approval has not been completed until the date of cash delivery that customer 1 applied for. Could cause serious problems.
[0005]
[Means for Solving the Problems]
The present invention employs the following configuration in order to solve the above-described problems.
<Configuration 1>
After accepting a cash request from a customer, the customer confirms the details of the receipt, and after the approval process from the customer is completed, whether the customer has approved in the cash request acceptance system that performs the cash request counting process Stores an acceptance data table created for each customer who requests cash, with approval status indicating whether or not, and information on the expiration date set based on the number of days required for delivery for the cash delivery date requested by the customer The reception information database and the cash request information received from the customer are stored in the reception data table, and when the approval notification information received from the customer is input , the reception processing unit updates the approval status to approved. And the acceptance data in the acceptance data table in the acceptance information database is the acceptance date and the acceptance status is not yet approved Cash request reception system comprising: the authorization check section, and a counting unit that counts the reception data approval status at the reception data table has become accepted as an aggregate data cash request to be output to the management side.
[0006]
<Configuration 2>
Notified in the cash request receiving system according to Structure 1, is approved deadline day, and, for customer acceptance data approval status says approve pending, a message indicating that the authorization pending by Voice Response In addition, a cash request receiving system comprising a reception processing unit that receives an approval notification by inputting a response signal from a customer.
[0007]
<Configuration 3>
In the cash request reception system described in Configuration 1, the reception data database includes a reception information database in which the presence / absence information of a facsimile is provided, a facsimile, an approval deadline is that day, and an approval status is not yet approved. A cash request receiving system comprising: a reception processing unit for simultaneously notifying a customer of received reception data by facsimile that a message indicating that approval has not been completed.
[0008]
<Configuration 4>
The cash request reception system according to any one of Configurations 1 to 3, further comprising an approval confirmation unit that deletes reception data for which an expiration date has passed and approval has not been completed.
[0009]
<Configuration 5>
After accepting the cash request from the customer, the customer confirms the details of the receipt, and after the approval process from the customer is completed, accepts the computer of the cash request acceptance system that performs the cash request counting process from the customer. Information on the cash request received in the reception data table created for each customer, and when the information of the approval notification received from the customer is entered, the approval status indicating whether or not the customer has approved, and the customer have of the requested delivery date for the approval time limit set on the basis of the number of days required for delivery information of cash, to update the approval status to approved in accepting information database that stores the reception data table of customers who cash request The acceptance deadline for the acceptance processing unit and the acceptance data table in the acceptance information database is the same day, and the approval status is not yet approved. Cash request reception system, which functions as an approval confirmation unit for outputting received reception data and a totaling unit for counting reception data whose approval status has been approved in the reception data table as total data for cash requests Control program.
[0010]
<Configuration 6>
In the control program for the cash request acceptance system described in Configuration 5, the computer of the cash request acceptance system is approved for a customer of the receipt data whose approval deadline is that day and whose approval status is not yet approved. A control program for a cash request receiving system, which notifies a message indicating that it has not been completed by an automatic voice response and functions as a reception processing unit for receiving an approval notification by inputting a response signal from a customer .
[0011]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described in detail using specific examples.
<Constitution>
FIG. 1 is a configuration diagram showing a specific example of the cash request receiving system of the present invention.
The illustrated cash request receiving system 100 includes a reception processing unit 101, a reception information database 102, an approval confirmation unit 103, a totaling unit 104, and a totaling result database 105. The reception processing unit 101 is a functional unit for receiving an application for cash delivery from the customer 1 and storing this reception information in the reception information database 102 and making a reception confirmation call. In addition, the reception processing unit 101 has a function for accepting approval information from the customer 1 and making a phone call for confirming the approval, and further making a call for prompting an approval process for the customer 1 who has not been approved, and when receiving the approval information. Has a function of updating an approval status described later in the reception information database 102 to “approved”. The reception information database 102 is a database for storing reception information from the customer 1.
[0012]
FIG. 3 is an explanatory diagram of a reception data table in the reception information database 102.
The reception data table is a data table created for each reception. In addition to data such as a reception number for identifying the reception data table, a reception date and time indicating reception date and time, and a customer number for identifying customer 1, this reception data table includes items of approval status and approval deadline. It has. Here, the approval status is a flag indicating whether or not the approval from the customer 1 is completed. Further, the approval deadline is information indicating by which time the approval process must be completed for delivery on the delivery date requested by the customer 1. This is because the delivery system determines in advance the number of days after delivery that can be delivered by factors such as the delivery destination and delivery route of the customer 1. is there. The customer number described above is also a number set at the time of registration.
[0013]
Returning to FIG. 1, the approval confirmation unit 103 extracts data that is activated at a predetermined time, the approval date of the reception data table in the reception information database 102 is the current day, and the approval status is not yet approved. , And has a function of outputting this to the manager 5. Further, when the counting start time has elapsed, the reception information database 102 has a function of deleting the reception data table that has not been approved.
The totaling unit 104 has a function of classifying the received data that has been confirmed by the approval confirming unit 103 into denominations / dates / delivery places and totaling the data, and storing the data in the totaling result database 105 as totaling result data. is doing. The aggregation result database 105 is a database that stores the aggregation result data.
The reception processing unit 101 includes a telephone system for receiving and responding to calls with the customer 1, software corresponding to each function, and hardware such as a CPU and memory for executing the software. Personal computer. Further, the approval confirmation unit 103 and the totaling unit 104 are configured by software corresponding to each function and hardware such as a CPU and a memory for executing the software.
[0014]
<Operation>
FIG. 4 is a flowchart showing the operation of the specific example.
First, in the cash request reception system 100, for example, at 9:00 am, the reception processing unit 101 starts receiving a cash request from the customer 1 (step S1). In the cash request reception system 100, the cash request reception from the customer 1 is performed from the reception start to the reception end time of 4:00 pm, for example.
For example, the approval confirmation unit 103 is set to start extraction processing of unapproved data at a time such as 30 minutes before today's reception end time (for example, 3:00 pm). Then, it is monitored whether or not it is the unapproved data extraction time (step S2). In step S2, if the unapproved data extraction time has not been reached, the reception process is performed as it is (step S3), and the process returns to step S2 until the reception end time for today is reached in step S4 to monitor the unapproved extraction time. And the reception process continues. Here, the reception process of step S3 is a process such as telephone reception and confirmation by an operator using the reception processing unit 101, approval reception and approval confirmation by telephone. In addition, when the approval information from the customer 1 is input, the reception processing unit 101 updates the approval status in the reception information database 102 to “approved”.
[0015]
In the approval confirmation unit 103, when the unapproved data extraction time is reached in step S2, the reception information database 102 is accessed, the approval status of each reception data table is unapproved, and the approval deadline is the current day. Existing data is extracted (step S5). Next, a list of the extracted unapproved data is output to the manager 5 of the cash request receiving system 100 (for example, an operator of the cash request receiving system 100) (step S6). Thereby, the manager 5 calls the corresponding customer 1 and prompts for approval.
In step S4, when the acceptance end time for today's deadline is reached, the counting unit 104 performs a counting process for today's deadline (step S7). That is, the received data in the received information database 102 whose approval status has been approved is tabulated by denomination, delivery date, and delivery destination. Thereafter, the total data is notified to a cash management system and a cash delivery system (not shown). Since these processes are the same as those in the related art, description thereof is omitted here. Further, when the acceptance for today's deadline is completed, the approval confirmation unit 103 deletes the data after the approval deadline has passed (step S8). In addition, reception after today's reception end time will be handled the next day.
[0016]
<effect>
As described above, according to the above specific example, the approval status and the approval deadline are set as the reception data, and the data whose approval deadline is the current day and the approval status is unapproved is output at a predetermined time. As a result, the presence or absence of approval in the received data is clarified, and therefore it is possible to prevent the approval data from remaining in the database without being approved. Furthermore, since the approval confirmation unit 103 deletes such data, the management of the received data is ensured, and the storage area of the database with unnecessary data can be reduced.
[0017]
<Usage form>
In the above specific example, the call to the customer 1 by the operator is used as the means for notifying the customer 1, but notification and approval processing by the voice automatic response device may be performed. That is, the reception processing unit 101 is composed of an automatic voice response device. Note that the automatic voice response apparatus performs various processes in response to the input of a tone signal from the customer 1, but since this is well known, the description thereof is omitted here. When the approval confirmation unit 103 extracts unapproved data, the data is received, a message indicating that the approval has not been completed is sent to the customer 1, and the approval process by the automatic voice response is simultaneously performed. Configure as follows. In this way, since the approval incomplete notification and the approval process can be performed continuously, a reliable approval process can be performed. In addition, when the reception processing unit 101 is configured as an automatic voice response device in this way, it is possible to receive a cash request from the customer 1 and confirm reception by an automatic voice response.
A facsimile may be used as means for notifying the customer 1. In this case, the reception processing unit 101 has a facsimile function and registers the presence / absence of a facsimile as the pre-registration contents of the customer 1. Then, information on the presence / absence of a facsimile is added as information in the reception data table. As a result, the reception processing unit 101 receives and confirms the cash request by facsimile, and simultaneously transmits the facsimile to the customer 1 who has not been approved and has the facsimile. Then, the approval confirmation unit 103 outputs a form to the administrator 5 only for a customer without a facsimile. Based on this, the manager 5 notifies the customer that the approval has not been made. With this configuration, the burden on the operator can be reduced, and labor saving and improvement in work efficiency can be achieved.
[0018]
In the above specific example, the extraction time of unapproved data is 30 minutes before the acceptance end time for today's deadline, but the present invention is not limited to this. For example, the extraction process may be performed in the morning after the start of reception, and a customer who has not been approved may be contacted.
In the above specific example, the telephone 1 (including automatic voice response) and facsimile are used as means for notifying the customer 1, but any other means can be used to reliably contact the customer 1, such as e-mail. Even such a thing is applicable.
[Brief description of the drawings]
FIG. 1 is a configuration diagram showing a specific example of a cash request receiving system of the present invention.
FIG. 2 is an explanatory diagram of a conventional cash request acceptance process.
FIG. 3 is an explanatory diagram of a reception data table.
FIG. 4 is a flowchart showing the operation of a specific example.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 Customer 100 Cash request reception system 101 Reception processing part 102 Reception information database 103 Approval confirmation part 104 Total part

Claims (6)

After accepting a cash request from a customer, confirm the content of the receipt to the customer, and after the approval process from the customer is completed, in the cash request acceptance system that performs the aggregation process of the cash request,
It has an approval status indicating whether or not the customer has approved, and information on the expiration date set based on the number of days required for delivery for the cash delivery date requested by the customer, and is created for each customer requesting cash A reception information database for storing a reception data table;
While storing the information of the cash request received from the customer in the reception data table, when the information of the approval notification received from the customer is input , the reception processing unit that updates the approval status to approved,
An approval confirmation unit for outputting to the management side the reception data where the approval deadline of the reception data table in the reception information database is the current day and the approval status is not yet approved;
A cash request receiving system, comprising: a totaling unit that counts reception data whose approval status is approved in the reception data table as total data of cash requests. In the cash request reception system according to claim 1,
A message indicating that the approval is not completed is notified to the customer of the reception data whose approval deadline is the current day and the approval status is not approved by voice automatic response, and by inputting a response signal from the customer A cash request receiving system comprising a reception processing unit for receiving an approval notification. In the cash request reception system according to claim 1,
A reception information database in which the presence / absence information of a facsimile is provided in the reception data table;
Equipped with a reception processing unit that has a facsimile and a notification to the effect that the approval deadline is the same day and that the approval status is unapproved. Cash request acceptance system characterized by that. In the cash request reception system in any one of Claims 1-3,
A cash request reception system comprising an approval confirmation unit that deletes reception data whose approval deadline has passed and approval has not been completed. After accepting the cash request from the customer, confirm the content of the receipt to the customer, and after the approval process from the customer is finished, the computer of the cash request acceptance system that performs the aggregation processing of the cash request,
The information on the cash request received from the customer is stored in the reception data table created for each customer, and when the information on the approval notification received from the customer is input, the approval status indicating whether the customer has approved or not , and a the customer requested delivery date to approval limit that is set based on the number of days required for delivery information for cash, the approval status of the reception information database that stores the reception data table of the customer cash request An acceptance processing unit to update to approved,
An approval confirmation unit for outputting the reception data whose approval deadline of the reception data table in the reception information database is the current day and whose approval status is unapproved;
A control program for a cash request reception system, wherein the reception data whose approval status is already approved in the reception data table is caused to function as a totaling unit that totals as total data of cash requests. In the control program of the cash request reception system according to claim 5,
Cash request acceptance system computer
A message indicating that the approval is not completed is notified to the customer of the reception data whose approval deadline is the current day and the approval status is not approved by voice automatic response, and by inputting a response signal from the customer A control program for a cash request receiving system, which functions as a reception processing unit that receives an approval notification.

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