JP4182495B2 - Communication mediation system - Google Patents

Description

  The present invention relates to a communication system, and in particular, can perform communication in accordance with the communication purpose of a sender and a receiver. For example, what kind of communication means a sender wants to contact with a receiver or vice versa. The present invention relates to a communication mediation system capable of performing smooth communication by indirectly transmitting a request such as whether or not to receive a request to the other party.

  In general, when performing communication using a communication system, for example, a telephone number of a partner telephone is input from a telephone (calling telephone), the partner telephone is called, and when the partner telephone answers, the calling telephone Is established, so that communication can be performed.

  A mobile terminal device (for example, a mobile phone) or the like calls a mobile terminal device held for each individual, thereby performing communication. In any case, the mobile terminal device and the individual correspond one-to-one, On the transmitting side, the receiving side is specified by the address (for example, telephone number) of the portable terminal device.

  This is also true when sending mail using a personal computer. In other words, when sending e-mail to the receiving computer, the sending computer inputs a specific e-mail address and sends the e-mail to the receiving computer. At this time, the receiving computer must receive the e-mail. Requires a voluntary act of operating a computer. For example, it is necessary to perform an operation such as opening a mail on the receiving side.

  By the way, in the conventional communication system, when the reception side does not want to receive the signal (for example, when the reception is bad and the conference is in progress), the mobile terminal device needs to be turned off in advance. On the calling side, there is a case where the other party inevitably wants to be called by an emergency. In such a case, if the mobile terminal device is turned off on the receiving side, the power is turned off even if the receiving side can be contacted by other communication means such as e-mail. For this reason, it is concluded that no communication can be performed between the transmission side and the reception side in spite of an emergency.

  As described above, for example, in the case of telephone contact, if the power source of the mobile terminal device or the like is turned off because the receiver does not want to receive a call, the sender cannot contact the receiver at all. End up. Further, the calling side does not know the current situation on the receiving side, and does not know whether the mobile terminal device or the like can be used at present. In other words, it is not known what communication means the receiving side can use, and depending on the communication means, the address (telephone number etc.) of the receiving communication terminal on the receiving side may not be known. is there. In any case, the calling side does not know the convenience of the receiving side, and further, the calling side cannot select and perform communication according to the communication purpose.

  As described above, in the conventional communication system, it is not possible to appropriately select an appropriate communication means according to the situation according to the convenience of the transmission side and the reception side and the communication purpose. However, there is a problem that detailed transmission and reception cannot be performed for both the transmission side and the reception side. In other words, it is not possible to make a convenience inquiry for consulting the convenience of the receiver according to the communication purpose desired by the caller.

  In order to perform fine transmission and reception as described above, it is not limited to selecting communication means as appropriate. For example, even if it is sufficient for a caller to receive or reject the reception for the convenience of a specific recipient, it is necessary to identify those recipients even if it is sufficient for them to be received by more than one person. In the present situation, it is difficult to perform efficient communication because there is no conventional means to do this. Similarly, specification of communication methods such as high-speed communication / low-speed communication, specification of environmental conditions such as company / home, specification of communication time conditions such as daytime / night, specification of communication conditions such as communication charges, etc. cannot be performed. Therefore, there is a problem that smooth communication between the sender and the receiver cannot be performed.

  Furthermore, in the current communication system, there is a case where the receiver side may set up his / her proxy for a special reason and want the agent to receive a call or the like, but there is a problem that the identification cannot be performed.

  Furthermore, even when these more detailed communication systems are automated, there is a problem that there is no method for automatically charging such services.

  As another problem, in the current communication system, when a caller contacts a specific recipient for a certain communication purpose, the caller's communication purpose, for example, the communication purpose of immediately wanting to talk on the phone, and the recipient's In the case where the convenience does not come together, the receiver cannot consult the convenience of the caller and find out the condition that both of them are satisfied at the same time.

  As another problem, in the current communication system, even when a receiver who receives a telephone call from a caller, for example, is willing to receive the call positively, the receiver moves around in place. In such a case, a spatial search for searching for the location of the recipient and transferring the call is not performed, and therefore, the call cannot be transferred to a phone near the recipient.

  Yet another problem is that in the current communication system, there is no record of the caller's call conditions in the past, and the circumstances between the caller and the receiver do not match. I don't know what the caller did. For example, if the circumstances with the other party do not match, the sender has a tendency to simply leave a message, or whether he / she has actively tried to find another contact method, etc. Had the problem of not.

  The present invention was devised to solve the problems of the above-mentioned current communication system. The first object of the present invention is to provide a detailed communication service according to the convenience of the calling side and the receiving side and the communication purpose. It is to provide a communication mediation system that can be used. That is, an object of the present invention is to provide a communication mediation system that provides a convenience inquiry service for consulting a receiver's convenience for a communication purpose of a sender.

  A second object of the present invention is to provide a communication mediation system in which a recipient designates his / her agent and the agent can smoothly receive a call even when he / she cannot receive communication. .

  A third object of the present invention is to provide a communication mediation system capable of charging a fine communication service.

  Furthermore, the fourth object of the present invention is a convenience mediation service in which, even when the convenience of the receiver does not match the communication purpose of the sender, the receiver consults the convenience of the sender and finds the convenience of both parties. It is to provide a communication mediation system that performs.

  A fifth object of the present invention is a communication intermediary for providing a receiver tracking service for automatically detecting a receiver's location and transferring it to a nearby telephone when the receiver is not readily available from outside. Is to provide a system.

  The sixth object of the present invention is to analyze what kind of response should be taken when the convenience of the caller cannot be met due to the communication condition of the caller, and take a convenient response to the caller. It is to provide a communication mediation system that provides a character service that has a pseudo personality.

  A communication mediation system according to the present invention is a communication mediation system in which a plurality of terminal devices are connected and connected to each other via a communication network, and the communication mediation system is a request for each terminal device user to transmit. A purpose management unit that manages communication purpose information; and a convenience management unit that manages communication convenience information, which is a request for the terminal device user to receive, and one of the terminal devices is a transmitting side terminal device Then, the purpose management unit of the user of the transmitting terminal device makes a call based on the communication purpose information and uses the communication purpose information as the transmitting communication purpose information, and receives side communication purpose management of the receiving terminal device By transmitting to the communication unit, communication is mediated between the terminal devices on the transmission side and the reception side. Here, the purpose management unit is, for example, data for specifying a communication request on the caller side that wants to communicate with a specific partner in a specific communication means, a specific communication method, a specific communication environment, etc. Information) is a functional part to be stored. The convenience management unit is a functional part that stores reception conditions as a receiver when receiving reception from another sender.

  The purpose management unit and the convenience management unit of the transmission-side terminal device and the reception-side terminal device are distributed in a plurality of communication control devices to which the respective terminal devices are connected. They may be connected to each other via a communication network, or may be centrally arranged in an area for each of the plurality of terminal devices provided in a communication mediation server connected to the plurality of terminal devices via the communication network. Good.

  Upon receiving the calling side communication purpose information, the receiving side purpose management unit compares the communication side information managed by the receiving side convenience management unit with the calling side communication purpose information, and according to the comparison result It is configured to perform a convenience inquiry service that permits communication between the transmitting terminal device and the receiving terminal device. That is, by comparing the communication purpose information on the receiving side with the pre-registered communication convenience information on the receiving side, a communication condition that matches both is retrieved. Thus, even if the caller and the receiver do not directly communicate to confirm the convenience of the other party, the caller can communicate under conditions that are convenient for the receiver.

  The user's communication convenience information includes permission / rejection information indicating whether communication is permitted or rejected, and the permission / rejection information selects reception partner side information and communication means for selecting the calling party. Selection of communication means selection information, communication method selection information for selecting communication methods, environment selection information for selecting environments on the receiving side, communication time zone selection information for selecting communication time zones, and conditions for communication The communication condition selection information is configured to include at least one of the communication condition selection information. As a result, when the user of this communication mediation system becomes a receiver, it is possible to receive only necessary incoming calls by registering detailed reception conditions in advance.

  The reception-side communication convenience information is set in the reception-side convenience management unit based on access from the terminal device. At the time of the setting, the reception-side convenience management unit identifies and confirms the terminal user, and then receives the reception Set the side communication convenience information. In order to change the receiving side communication convenience information or the communication purpose information, the terminal user is identified and confirmed, and then the change is performed. This protects privacy.

  In addition, the communication purpose information specifies the receiving party side specifying information for specifying the receiving party side, the communication means specifying information for specifying the communication means, the communication method specifying information for specifying the communication system, and the environment where the receiving side is located. It includes at least one of environment designation information, communication time zone designation information for designating a communication time zone, and communication condition designation information for designating conditions for performing communication. As a result, it is possible to set fine call conditions as well as convenience conditions on the called side.

  The communication purpose information is set in the purpose management unit based on an access from the terminal device. At the time of the setting, the purpose management unit confirms the identification of the terminal user and then sets the communication purpose information. It is configured to do so to protect privacy.

  Furthermore, in the communication mediation system according to the present invention, it is possible to set an agent designation command for proxying to another communication control device in the reception side convenience management unit, and according to the agent designation command, Another communication control device may be used as a proxy communication control device so that the caller side communication purpose information is passed to the proxy communication control device. Thus, the incoming call can be transferred to another communication terminal device.

  In addition, when a specific communication device to be used on the receiving side is designated as a designated communication device in the transmission-side communication purpose information, the receiving-side convenience management unit controls the designated communication device to perform communication by the designated communication device. Thus, the receiving side communication control device can make the communication device designated as a proxy communication device in response to the communication device agent designation command as a proxy communication device.

  Furthermore, in the communication mediation system according to the present invention, the transmission side communication purpose information and the reception side communication convenience information are grasped, and depending on the communication purpose or convenience difficulty and the communication purpose or convenience achievement degree each time the communication ends. The calling side or the receiving side can be charged as a convenience inquiry service fee. As a result, for example, such a billing function can be provided in the communication mediation server, and this convenience inquiry service can be established as a Machine-to-Machine business model between the communication mediation server and a plurality of terminal devices.

  Furthermore, in the communication mediation system according to the present invention, when one of the terminal devices becomes a calling side terminal device, the purpose management unit of the calling side terminal device user uses the communication purpose information and communication convenience information on the calling side. Are transmitted to the receiving-side purpose management unit of the receiving-side terminal device, and the receiving-side purpose managing unit compares the received communication-side information with the communication-side information managed by the receiving-side convenience management unit. Then, if there is a communication condition that matches the communication convenience information of the calling side and the receiving side, communication between the calling side terminal device and the receiving side terminal device is permitted under the matching communication condition, and if they do not match, the receiving side Is inquired as to whether or not to receive under communication conditions other than the communication convenience information on the receiving side managed by the communication management unit on the receiving side, and if necessary, communication on the calling side is made to the calling side user. In communication conditions other than convenience information Convenience arbitration that allows communication between the transmitting terminal device and the receiving terminal device by finding common communication conditions on both the transmitting side and the receiving side while performing mediation by inquiring whether or not to communicate Configured to perform services. Thus, unlike the communication inquiry service that merely compares the communication purpose information on the calling side and the communication convenience information on the receiving side, the communication mediation service also receives the communication convenience information on the receiving side simultaneously with the communication purpose information on the calling side. Both parties can be more closely coordinated.

  An inquiry as to whether to receive or transmit under conditions other than the communication convenience information preliminarily managed by the reception side and transmission side convenience management sections is provided on the communication terminal devices on both the reception side and the transmission side. The inquiry is displayed on the display unit, and the user on the reception side and the transmission side selects another communication condition on the display unit. As a result, the receiver and the sender can confirm the communication condition of the other party shown on the display unit, and communication can be performed under the acceptable communication condition.

  Further, the communication purpose information on the sending side and the communication convenience information on the receiving side are grasped, and the communication purpose or the difficulty level of convenience, the degree of achievement of the communication purpose or convenience, the difficulty of mediation, etc. Since it is configured to charge the caller side or the receiver side as a convenient mediation service fee, it can be a machine-to-machine business model, similar to the convenient inquiry service.

  Furthermore, in the communication mediation system according to the present invention, when one of the terminal devices becomes a receiving terminal device, a convenience management unit that manages communication convenience information, which is a desired matter when the terminal device user receives the terminal device, receives the reception device. When it is impossible to directly contact the user of the side terminal device, the user recognition device provided in a certain space detects the user terminal medium held by the user, and the user's location information The convenience management unit obtains the reception notification from the convenience management unit to the reception notification terminal provided in the vicinity of the position specified by the position information, so that the user can send the caller at the contact terminal. Configured to perform a recipient tracking service that can be contacted with. As a result, even if the recipient is a doctor who moves within the hospital, for example, if the doctor is not in his / her seat, the convenience management unit can notify the reception notification device near the doctor where the call is present. So you won't waste incoming calls.

  The user terminal medium holds an ID of each user, and after the user recognition device recognizes the ID, the user recognition device periodically or the convenience management unit recognizes the ID. The position information of the user is transmitted in response to a request from the management unit. That is, data indicating that the user has passed nearby from each user's ID is stored in the user recognition device as the user's location information, and the location information is periodically or requested from the communication management unit. Is sent to this communication management unit. Thereby, the communication management unit can know the latest location of the user.

  Specifically, the user terminal medium is an IC card, and the ID on the IC card is recognized in the space by recognizing an ID on the IC card by a signal from the user recognition device installed in a non-mobile body space. User location information can be obtained, or the user terminal medium is a mobile phone, and the user recognition device installed in a communication cell that is a mobile space detects a signal from the mobile phone. By recognizing the ID, the user's position information can be obtained in the space. That is, for example, the former can track a recipient in a hospital, for example, and the latter can obtain actual position information of a user in one communication cell of a mobile phone, for example.

  In addition, the communication purpose information on the sending side and the communication convenience information on the receiving side are grasped, and the communication purpose or convenience difficulty, the degree of achievement of the communication purpose or convenience, or the location information of the user in the tracking service is obtained every time the communication is terminated. It is configured to charge the calling side or the receiving side in accordance with the difficulty or the like. This makes it possible to create a Machine-to-Machine business model as well as a convenience inquiry service and a convenience adjustment service.

  Furthermore, in the present invention, the purpose management unit and the convenience management unit create a database of specific pseudo personality characters of the user generated or arbitrarily set from past transmission data and reception data, respectively. It can be configured to perform a character service that can handle outgoing and incoming calls that match the pseudo personality character at the time of reception. Thus, for example, it is possible to provide a material for determining efficient communication condition selection in accordance with past communication trends of the user.

  In addition, grasping the communication purpose information on the sending side and the communication convenience information on the receiving side, each time the communication ends, the degree of difficulty of the communication purpose or convenience, the degree of achievement of the communication purpose or convenience, or the convenience of the user in the character service, A Machine-to-Machine business model can be created in which the sender or receiver is charged according to the above.

As described above, in the communication mediation system according to the present invention, the communication purpose information and the receiving side communication convenience information are set and managed, the calling side communication purpose information and the receiving side communication convenience information are compared, and the comparison result is obtained. Since the convenience search service for determining whether to allow communication based on the receiving side can be performed based on the communication purpose of the calling side and the convenience of the receiving side, it is possible to provide a detailed communication service. is there.
That is, when the receiver's purpose management unit operates the sender's communication purpose information, the sender cannot access the receiver's purpose management unit and the subsequent portions, so that privacy can be protected. In other words, information such as the receiver's whereabouts and actions can be concealed from the sender.

  Also, in the present invention, if a proxy communication device designation command for proxying to another communication control device or another communication device is set, another communication control device or another communication device can be substituted as necessary. It is also possible to prevent the leakage of important information even if the receiving side is inconvenient.

  Furthermore, if the recipient's designation is set by the agent designation command on the receiving side, for example, if a secretary has received an incoming call, mail, etc., if necessary, even if the designated recipient is not convenient Efficient communication is possible.

  Furthermore, as another effect of the present invention, not only inquiring only the convenience of the receiver, but also sending the sender's own communication convenience information to the receiver side at the same time, the mediation of the convenience of both the receiver and the sender Since the service is provided, there is an effect that the convenience can be adjusted more finely.

  Furthermore, in the present invention, even if the receiver is absent at the time of the incoming call, the receiver has tracking information for tracking the receiver, and the receiver tracking service for notifying the incoming call is performed according to the tracking information, so that the communication can be efficiently performed. Can mediate.

  In the communication mediation system according to the present invention, a character service for registering a pseudo personality (character) is performed according to past communication trends of each user or by inputting a desired reception response. It is possible to respond at the time of outgoing call and reception.

  Furthermore, in the present invention, when the communication is completed, the charging / information management center or the charging / information processing control unit grasps the communication state between the communication control devices on the network, and for example, the difficulty level of the communication purpose and the achievement level of the communication purpose. Accordingly, a predetermined billing process is performed, so that a new business opportunity can be created.

  Hereinafter, the present invention will be described in detail with reference to the embodiments shown in the drawings. However, unless otherwise specified, the dimensions, shapes, relative arrangements, and the like of the components described in this embodiment are merely illustrative examples and not intended to limit the scope of the present invention.

Convenience Inquiry Service With reference to FIG. 1 and FIG. 2, a communication mediation system 1 that performs a convenience inquiry service according to the first embodiment will be described. FIG. 1 is a block diagram illustrating an example in which each terminal device is managed by a communication control unit, and FIG. 2 is a communication mediation system that performs a convenience inquiry service according to the present invention. FIG. 4 is a block diagram illustrating an example in which each terminal device is managed by a communication mediation server. Here, the convenience inquiry service means that when a sender who wants to communicate communicates with a recipient who is a communication partner under a certain communication condition, the own communication condition defined in the communication purpose information matches the convenience condition of the receiver. This is a service for comparing and inquiring whether or not communication is desired. As a result of the comparison inquiry, communication is started only when the communication condition of the sender matches the convenience condition of the receiver.

  The communication mediation system 1 shown in FIG. 1 includes a plurality of communication control devices 12 and 13 (for example, server devices). These communication control devices are connected to each other via a network 11 such as a telephone or the Internet. A management center 30 is connected. The communication control devices 12 and 13 are connected to at least one terminal device 14a and 15a, such as a personal computer or a mobile phone, held by the users 14 and 15, respectively. A billing and information management center 30 is further connected to the network 11. In the example of FIG. 1, only two communication control devices 12 and 13 are shown for convenience of explanation. Similarly, the communication control devices 12 and 13 do not necessarily have to be directly connected to the terminal device, and need not be independent devices. For example, like the communication mediation system 2 shown in FIG. 2, the communication control devices 12 and 13, and the charging / information management center 30 are respectively provided in the communication mediation server 40 for the communication device for the terminal device 14 a of the user 14. 41, the communication control unit 42 for the terminal device 15a of the user 15, and the charging / information management control unit 43 may be installed.

  The communication control devices 12 and 13 shown in FIG. 1 are provided with purpose management units 12a and 13a corresponding to transmission purposes, and reception-side convenience management units 12b and 13b for managing reception convenience and special circumstances at the time of reception, respectively. The purpose management units 12a and 13a manage the communication purpose described later, and the user performs communication according to the communication purpose. On the other hand, the convenience management units 12b and 13b manage special circumstances (hereinafter referred to as communication convenience information) that define what conditions can be received at the time of personal reception side and company reception, which will be described later. The communication convenience information on the side is inquired for each incoming call, and permission or rejection of communication (reception) is determined according to the communication convenience information. The accounting / information management center 30 grasps the communication state between the communication control devices 12 and 13 on the network 11 and performs predetermined accounting according to the purpose.

  Here, when the user 15 becomes a receiver, the details will be described with attention paid to the convenience management unit 13b on the receiving side. In the convenience management unit 13b, when the terminal device 15a of the user 15 receives a communication request from the user 14 as a caller, the receiving condition (communication information) for the user 14 as the caller is selected and managed. . In this selection management, for example, the other party side selection condition, the communication means selection condition, the communication method selection condition, the environment selection condition, the communication time selection condition, and the communication condition selection condition are received in advance as the reception side communication convenience information. 13b. The reception side communication convenience information is generated and registered by the user 15 who owns the terminal device 15a connected to the communication control device 13, and the reception side convenience management unit 13b receives the reception side for each individual. Will manage communication convenience information. That is, convenience management units 12b and 13b are provided for each of user A and user B.

  Note that the communication convenience information on the receiving side is selected and input from the terminal device 15, for example. At this time, a personal ID number or the like given in advance is input, and the receiving side communication convenience information is input to the receiving side convenience management unit 13b. Enter. The communication convenience information input to the reception-side convenience management unit 13b is recorded and managed here. Further, when changing the communication convenience information, the personal ID number or the like is similarly input, and after confirming the identity, the change of the communication convenience management unit 13b is permitted.

  Similarly, the communication convenience information is generated by the user 14 who owns the terminal device 14a connected to the communication control device 12, and the calling-side convenience management unit 12b manages this communication convenience information.

  As the other party selection conditions described above, the other party's selection conditions such as the name of the other party that allows or rejects communication, the identification code (ID) of the other party, and a face photograph are used. At this time, the selection condition may be based on the situation of the other party that accepts or rejects the communication, for example, whether the other party is working or in a private state. When the other party is selected, if it is input as a communication-permitted partner, only communication (reception) with the selected partner is permitted, as will be described later. On the other hand, if input is made as the communication rejection partner, only communication (reception) with the selected partner is rejected.

  As a communication means selection condition, selection of communication means to be permitted or rejected is performed. Examples of communication means include mail, telephone, videophone, message memo, and event notification. If input is made as an allowable communication means, only that communication means is allowed, and if input is made as a reject communication means, communication is made. Only means are rejected.

  Similarly, in the communication method selection condition, a communication method to be permitted or rejected is selected. For example, high-speed communication / low-speed communication, packet switching / circuit switching, and the like. In the environment selection condition, whether communication is permitted or rejected is selected according to the environment in which the user is present. For example, in the environment selection conditions, environmental distinctions such as office, home, car, train, airplane, conference room, bath, and private room are set, and communication is allowed or rejected according to this environmental distinction. Whether to do is selected. In the communication time selection, the acceptance or rejection of communication is selected by date and time.

  Furthermore, in the communication condition selection, for example, acceptance or rejection is selected based on a communication fee condition, a communication time condition, and / or a communication quality condition. This communication time condition is, for example, when receiving mail or the like, when it is estimated that the charge is higher than a predetermined charge due to communication with the server, for example, when refusing to receive mail Used. The communication time condition is used when communication is rejected when it is predicted that communication (reception) will be performed over a predetermined communication time by telephone or the like.

  The other party selection conditions, communication means selection conditions, communication method selection conditions, environment selection conditions, communication time selection conditions, and communication condition selection conditions are appropriately selected according to the circumstances of each user. That is, a user who has not registered any communication convenience information does not have any communication convenience information for reception in the convenience management unit 12b or 13b. On the other hand, depending on the user, the other party selection condition, the communication means In some cases, the selection condition, the communication method selection condition, the environment selection condition, the communication time selection condition, and the communication condition selection condition are all selected as reception side communication convenience information. In this case, the reception is often rejected as described later.

  On the other hand, the purpose management units 12a and 13a store and manage communication purpose information. This communication purpose information is information for designating the communication purpose at the time of transmission. For example, the other party designation, the communication means designation, the communication method designation, the other party environment designation, the communication time zone designation, and the communication condition designation Is specified in the communication purpose information.

  When performing communication in the other party designation, that is, when making a call, the other party is designated by the other party's name, the other party's identification number (ID), and a face photo. In addition, in the other party designation, it may be designated by inquiry conditions and / or media. When specifying with the inquiry condition and / or medium, for example, it is used when the communicating party is a database. Further, a case where the communication history matches a predetermined condition may be specified.

  Similarly, in the communication means designation, for example, the communication means is designated by e-mail, telephone, videophone, message memo, event notification, or the like. In the communication method designation, for example, the communication means is designated by high-speed communication / low-speed communication, packet switching / line switching, or the like. In the other party environment designation, for example, it is designated whether to communicate according to the environment whether the other party is in the office, at home, in the car, in the train, in the aircraft, in the conference room, bath, or private room. . In the communication time selection, it is specified whether to perform communication by date and time. Further, in the communication condition designation, for example, it is designated whether to perform communication based on the communication fee, communication time, and / or communication quality.

  As can be easily understood from the above description, the communication purpose information corresponds to the communication convenience information on the receiving side, and the communication convenience information allows or refuses communication for personal reasons when it becomes the receiver. The communication purpose information indicates the desired items for communication when the caller becomes the caller, and as described above, as with the communication convenience information, The designation, communication means designation, communication method designation, counterpart environment designation, communication time designation, and communication condition designation are given to the purpose management units 12a and 13a as communication purpose information, respectively. And this communication purpose information is produced | generated for each user 14 and 15 which has the terminal devices 14a and 15a connected to the communication control apparatuses 12 and 13, and in the purpose management parts 12a and 13a, each user 14 , The communication purpose information is managed every 15th.

  The communication purpose information is selected and input from, for example, the terminal device 14a or 15a. At this time, the personal ID number or the like given in advance is input, and the communication purpose information is input to the purpose management unit 12a or 13a. . The communication purpose information input to the purpose management unit 12a or 13a is recorded and managed here, and when changing the communication purpose information, a personal ID number or the like is input in the same manner, and the purpose management unit 12a or 13a. After confirming that is the person, the change is allowed.

  Here, with reference to FIG. 3, the operation of the communication mediation system 1 in the case where the terminal device 14 a serves as a transmission side and the terminal device 15 a serves as a reception side and provides the convenience inquiry service will be described. FIG. 3 is a conceptual diagram showing a specific operation procedure of the convenience inquiry service according to the present invention.

  First, in step <1> <2>, communication convenience information of each user at the time of reception from the terminal devices 14a and 15a of the sender 14 and the receiver 15 is registered. By registering this communication convenience information, the conditions under which each terminal device accepts reception are determined. At the start of communication, at <3>, communication purpose information is input from the caller terminal device 14a to the purpose management unit 12a. This communication purpose information defines, for example, who and what communication means (E-mail, telephone, fax, etc.) are desired for communication. The purpose management unit 12a generates communication purpose information including this communication purpose information, and then transmits the communication purpose information to the purpose management unit 13a in the communication control device 13 on the receiver side via the network 11 in <4>. . Then, the purpose management unit 13a on the receiving side makes a convenience inquiry to the convenience management unit 13b in <5>. This is because the convenience management unit 13b stores in advance communication convenience information indicating under what conditions the receiver 15 can receive communication. In <6>, communication convenience information is sent from the convenience management unit 13b to the purpose management unit 13a, and it is determined whether or not the communication convenience information of the receiver 15 matches the communication purpose information that has already been received. Inquiry is made at 13a, and a result of convenience inquiry is sent from the purpose management unit 13a to the sender 14 via the network 11 and purpose management unit 12a at <8>. If the result of the convenience inquiry is “communicable”, communication is started between the sender 14 and the receiver 15. If “communication is impossible”, the sender 14 again inputs a communication purpose in <3> under another condition.

  Here, for example, when the other party selection, communication means selection, communication method selection, environment selection, communication time selection, and communication condition selection are all selected in the reception side communication convenience information, the transmission side communication is set to all the selection conditions. If the purpose information does not match, communication is rejected. On the other hand, if there is no selection condition for the other party selection, the communication means selection, the communication method selection, the environment selection, the communication time selection, and the communication condition selection in the receiving side communication convenience information, communication is permitted unconditionally. .

  As described above, in the convenience inquiry service, communication is permitted only when the transmission side communication purpose information and the reception side communication convenience information match. Therefore, on the transmission side, the location of the communication partner and the communication means, etc. The call operation can be performed without considering it in advance, and if the other party is not convenient, the communication is rejected. Furthermore, even when the address of the other party is not known, if the other party's name, ID, or an icon such as a face photo is designated, the sender can easily perform the calling operation. Further, on the receiving side, it is possible to appropriately select permission or rejection of communication according to personal circumstances, and as a result, it is possible to perform communication by appropriately selecting only necessary reception.

  Similarly, when the terminal device 15 becomes a caller and the terminal device 14 becomes a receiver to perform communication, the purpose management unit 13a in the communication control device 13 is a call from the terminal device 15a. To the communication control device 12 to which the terminal device 14a, which is the communication partner, is connected to perform communication according to the communication purpose information with reference to the communication purpose information of the user who uses the terminal device 15a. The communication purpose information is sent through the network 11 as the caller side communication purpose information. When the communication control device 12 receives the transmission side communication purpose information, the reception side convenience management unit 12b determines whether the transmission side communication purpose information matches the reception side communication convenience information of the user who uses the terminal device 14a. A convenience inquiry service for determination is performed. That is, only when the calling side communication purpose information matches the receiving side communication convenience information, the receiving side convenience management unit 12b permits the communication, and when it does not match, the communication is rejected.

  FIG. 4 is a block diagram showing an example when communication is performed by specifying a communication device in the communication mediation system according to the present invention. As shown in FIG. 4, when making a call from the terminal device 14a, it is possible to specify the receiving communication device by specifying the communication means as described above. In this case, if a plurality of communication devices 21-1 to 21-N (N is an integer of 2 or more) for use by a specific user are selected as designated communication device commands in the reception side communication convenience information, In the convenience information management unit 13b, when the communication purpose designation on the transmission side (communication purpose information) matches the reception side communication convenience information, the communication device designated by the transmission side communication purpose information among the plurality of communication devices, for example, the communication device 21-2 (indicated by a broken line) is controlled to permit communication.

  The terminal devices 14a and 15a described above may each be a mobile terminal device. In this case, each mobile terminal device is connected to the communication control device 12 or 13 via a base station (not shown). And also when the portable terminal device 14a becomes a transmission side and the portable terminal device 15a becomes a reception side, processing is performed by the same method as described above. However, in the case of the mobile terminal device, the mobile terminal device cannot manage the communication purpose information and the receiving side communication convenience information for each communication control device because the mobile terminal device is moving between the communication areas. The communication control units 41 and 42 in the communication mediation server 40 as shown in FIG. 2 manage communication purpose information and reception side communication convenience information of all mobile terminal devices.

  Next, a case where the user 15 as a receiver causes the user 17 to receive as his / her proxy will be described with reference to FIG. FIG. 5 is a block diagram showing an example when the proxy is delegated to another agent in the communication mediation system according to the present invention. It is assumed that there is a call from the terminal device 14a connected to the communication control device 12 to the terminal device 15a connected to the communication control device 13. As described above, the receiving-side convenience management unit 13b in the communication control device 13 determines whether or not the calling-side communication purpose information matches the receiving-side communication convenience information, and determines whether or not to allow communication. Although determined, an agent designation command can be further added to the receiving side communication convenience information. For example, in the reception side convenience management unit 13b, if it is private communication, the communication is permitted, but in other cases (for example, work communication), if the communication is refused, an agent such as a secretary When the command (agent designation command: including the address of the agent, that is, the proxy terminal device) is added to the receiving side communication convenience information, the receiving side convenience management unit 13b responds to the agent designation command. Then, the terminal device (proxy terminal device) used by the agent is notified to the purpose management unit 13a. If the proxy terminal device is connected to the communication control device 13, the purpose managing unit 13a calls the proxy terminal device 15b.

  On the other hand, when the agent terminal device is connected to another communication control device 16, the purpose management unit 13 a sends an agent designation command to the communication control device 16 via the network 11 together with the caller side communication purpose information. Similarly, the communication control device 16 includes a purpose management unit 16a and a reception-side convenience management unit 16b. The purpose management unit 16a functions in the same manner as the above-described purpose management units 12a and 13a, and receives-side convenience. The management unit 16b functions in the same manner as the above-described reception side convenience management units 12b and 13b. However, when a proxy designation command is sent, the reception side convenience management unit 16b is connected to the proxy terminal regardless of the reception side communication convenience information. Communication between the device 17a and the terminal device 14a is permitted.

  Similarly, if there is an agent designation command, the communication control device 12 permits communication regardless of the receiving side communication convenience information.

  Furthermore, as shown in FIG. 6, it is possible to proxy communication with another communication device. FIG. 6 is a block diagram showing an example when proxying communication to another communication device in the communication mediation system according to the present invention. This proxy is set when a specific individual wants to use a predetermined communication device. In this case, a proxy communication device designation command is further added to the receiving side communication convenience information. For example, although the mobile terminal device 22 is specified in the caller side communication purpose information, if another communication device 23 is specified by the proxy communication device specification command (including the address of the proxy communication device), the receiving side As described above, the convenience management unit 13b compares the transmission side communication purpose information with the reception side communication convenience information, and if they match, the proxy communication device is notified to the purpose management unit 13a according to the proxy communication device designation command. To do. If the proxy communication device is connected to the communication control device 13, the purpose management unit 13 a calls the proxy communication device 23.

  On the other hand, if the proxy communication device is a communication device connected to another communication control device 16, the purpose managing unit 13 a sends a proxy communication device designation command together with the caller side communication purpose information via the network 11. 16 In the communication control device 16, the reception side convenience management unit 16b controls the proxy communication device 24 regardless of the reception side communication convenience information, and permits communication between the terminal device 14a and the proxy communication device 24.

  Next, the billing process for the above convenience inquiry service will be described with reference to FIGS. 1 and 2 again. When the communication is completed, the charging / information management control unit 43 provided in the charging / information management center 30 or the communication mediation server 40 is connected between the communication control devices 12 and 13 on the network 11 or the communication state of the communication control units 41, 42. A predetermined charge is made according to the purpose. Generally, the caller is charged according to the difficulty level of the communication purpose and the achievement level of the communication purpose. At this time, if proxy or the like is performed on the receiver side, the receiver-side communication control device 15 or the receiver-side communication control unit 42 charges the receiver side for a fee related to the proxy part.

  The billing in the billing / information management center 30 and the billing / information management control unit 43 is not billing that depends on the conventional communication time. As shown in FIG. You are charged for a combination of achievement levels. FIG. 7 is an operation diagram showing an example when charging processing is performed by the charging / information management center or the charging / information management control unit in the communication mediation system according to the present invention. For example, if the caller sets priority 1 for the videophone, priority 2 for the call, and priority 3 for the mail, the caller charges 100 yen if the videophone is received, 30 yen for the telephone, mail In this case, 10 yen is charged for each. In the case of message memos and event notifications, only 10 yen is charged.

  Further, the fee is charged according to the number of usages and the number of uses. Also in this case, the degree of achievement or satisfaction of the combination results in reuse, and the amount of charge may be set according to the number of uses.

  Also, the receiving side charges for each incoming call depending on the combination of convenience. For example, in the environmental selection conditions, environmental distinctions such as in the company, in the home, in the car, in the train, in the airplane, in the conference room, bath, and private room are set, and in the car, in the train, in the aircraft according to this environmental distinction. This is because it is advantageous for the receiver if it is set so that only the mail communication is allowed to be sent back to the sender side. In addition, for example, when receiving a mail or the like, if it is estimated that the charge is higher than a predetermined charge because of the charge for communication with the server, it is used for rejecting the reception of the mail, for example. Further, the communication time condition is advantageous for the receiver if the communication is rejected when it is predicted that communication (reception) will be performed over a predetermined communication time by telephone or the like.

Convenience Mediation Service Next, with reference to FIG. 8, a communication mediation system 2 that performs the convenience mediation service according to the second embodiment will be described. FIG. 8 is a conceptual diagram showing a specific operation procedure in which the communication mediation server manages each terminal device and performs the convenience mediation service in the communication mediation system for performing the mediation service according to the present invention. This figure can be compared with FIG. 2 relating to the communication mediation system 1 that provides the convenience inquiry service. Of course, this convenient mediation service is also possible with the configuration shown in FIG. 1, but here, for the sake of convenience, description will be made in comparison with the configuration diagram of the communication mediation system via the communication mediation server 40 shown in FIG. Here, the convenience mediation service refers to the recipient's communication purpose information when the communication purpose of the caller and the registered communication convenience information of the receiver do not match. If the receiver's convenience does not suit, the communication convenience information attached to the sender's communication purpose information is checked against the receiver's communication convenience information. Information mediators who communicate with each other for the convenience of the sender and receiver, and in the case of “cannot communicate”, repeatedly ask the sender for the change of the communication convenience information, and find communication conditions that can match both circumstances. Refers to service.

  Also in the communication mediation system 2 of FIG. 8, the terminal devices 14a and 15a of the sender 14 and the receiver 15 in advance (1) and (2) in the same manner as the communication mediation system 1 that performs the convenience inquiry service described in FIG. The communication convenience information of each user at the time of reception is registered in the convenience management units 41b and 42b in the communication control units 41 and 42. By registering this communication convenience information, the conditions under which each terminal device accepts reception are determined. At the start of communication (3), communication purpose information is input from the terminal device 14a of the caller 14 to the purpose management unit 41a. This communication purpose information defines, for example, who and what communication means (E-mail, telephone, fax, etc.) are desired for communication. Up to this point, it is the same as the above-described convenience inquiry service. However, in the convenience arbitration service, the purpose management unit 41a accepts this communication purpose information, and at the same time (4), the convenience of the caller is sent to the convenience management unit 41b. After inquiring and sending its communication convenience information to the purpose management unit 41a in (5), the communication convenience information of the caller is added to the accepted communication purpose information. Thereafter, in (6), the communication purpose information and the communication convenience information of the sender are transmitted as a convenience arbitration request to the purpose management unit 42a in the communication control unit 42 on the receiver side via the network 11. Then, the purpose management unit 42a on the receiving side makes a convenience inquiry to the convenience management unit 42b in (7).

  This is because the convenience management unit 42b stores in advance communication convenience information indicating under what conditions the receiver 15 can receive communication. Communication convenience information on the receiving side is sent from the convenience management unit 42b to the purpose management unit 42a, and the purpose management unit 42a determines whether or not the communication convenience information of the receiver 15 matches the communication purpose information that has already been received. If the communication purpose information of the caller and the communication convenience information of the receiver match and “communication is possible”, the result of the convenience inquiry is immediately the same as the above-mentioned convenience reference service (14) It is sent to the management unit 41a. However, if there is no coincidence between the communication purpose information described in the communication purpose information of the caller and the communication convenience information of the receiver and “communication is impossible”, the purpose management unit 42a sends the call attached to the communication purpose information. The matching point between the communication convenience information of the receiver 14 and the communication convenience information of the receiver stored in the convenience management unit 42b of the receiver 15 is found.

  As described above, the communication convenience information of the sender and receiver includes various conditions such as the other party selection condition, the communication means selection condition, the communication method selection condition, the environment selection condition, the communication time selection condition, and the communication condition selection condition. Is registered. When finding matching conditions between the above-mentioned senders and receivers, prioritize what to select in each condition, and you may select from the top ones. You may set whether to place priority on the convenience of the sender or receiver. For example, it is assumed that telephone communication is required for the communication purpose information of the caller, and priority is placed in the communication convenience information in the order of telephone, FAX, E-mail, and message. On the other hand, it is assumed that the priority is placed in the order of the telephone unavailable, message, E-mail, and FAX in the communication convenience information of the receiver. In this case, the call from the caller is first rejected because the received communication convenience information is impossible. Next, the purpose management unit 42a of the receiver 15 pays attention to the message set in its own communication convenience information, and since the message is also set in the sender's communication convenience information, it is convenient as a communication condition that matches the message. The arbitration result may be output, or the priority of the communication convenience information of the caller may be preferentially used, and in this case, FAX may be used as the convenience arbitration result. Since this mediation is performed under each of the above set conditions, it may be set which condition is given priority.

  Next, if neither the caller nor the receiver can find a matching point in the communication convenience information even in the above-described convenience adjustment, the purpose management unit 42a revisits the telephone set in the caller's communication purpose information (9). In (10), the receiver 15 is directly consulted to determine whether or not the receiver 15 can be received. This is because the telephone 15 cannot be received according to the communication convenience information of the receiver 15, but the receiver 15 may receive the telephone if it is confirmed again. The permission / non-permission response of the receiver 15 is transmitted to the purpose management unit 42b in (11) and (12), and is transmitted to the sender 14 as (14) and (15) as an adjustment result. Is reported as (13). If the circumstances of both sides do not coincide even in the above-mentioned convenience mediation, the caller is directly consulted for a change in the convenience of the caller. This direct consultation is repeated as necessary until the conveniences of both parties match or finally a mismatch is confirmed. As a result, in (16), both the sender 14 and the receiver 15 are notified that communication has been established or that mediation has finally failed. The communication purpose information disappears when the communication of (16) starts or when the mediation is not successful.

  FIG. 9 is an example of a display screen on the terminal devices 14a and 15a of the user when inputting the communication convenience information in the convenience inquiry service of the first embodiment and the convenience arbitration service of the second embodiment. First, as a basic function, selection items for setting conditions for receiving from the other party are displayed. That is, as an example, telephone, E-Mail, FAX, message, visit, and other means are displayed. In this case, E-Mail, FAX, and message are selected. Therefore, even if there is a communication request other than this from the receiver, it will be rejected.

  FIG. 10 shows a display screen for setting items other than the basic settings. In this example, the setting for receiving incoming calls only by Mr. Tanaka and Mr. Suzuki is shown in the per-party setting 10-1. Similarly, receiving conditions such as setting for each business 10-2, setting for each means 10-3, and condition setting 10-4 are set in advance. If these settings are not made, all reception is permitted under all conditions.

  FIG. 11 schematically shows a display screen on the terminal device of Mr. Tanaka who is the sender and Mr. Morita who is the receiver. First, as shown in 11-1, the caller Tanaka is not particularly limited in terms of convenience conditions (communication convenience information). That is, all incoming calls are permitted. The purpose condition (communication purpose information) that Tanaka wants to contact Morita only by phone is set. That is, communication purpose information that excludes means other than the telephone is generated.

  On the other hand, as shown in 11-2, Mr. Morita, who is the recipient, has the following conditions for receiving: phone not available, mail available, recording possible, inquiry possible. <1> shows a screen to the effect that Mr. Tanaka is currently inquiring about Morita's phone call. In <2>, a message indicating that a call request from Mr. Tanaka has arrived is displayed on the display screen of Mr. Morita. Since Mr. Morita cannot receive a call from the beginning, the arbitration service of the present invention directly asks Mr. Morita who is the receiver whether he / she can receive the call. This corresponds to the means inquiry <8> shown in FIG. In this case, icons for selecting permission, menu, and rejection are provided at the bottom of the screen, and when Mr. Morita permits the reception of the call, the permission icon is pressed to move to the screen <3>. If another communication means is desired, the process proceeds to <2> in FIG. If you simply want to refuse without any other means, select the reject icon. If Morita-san selected permission to receive a call in <2>, a message to that effect is displayed in <3>, and the caller, Mr. Tanaka, is notified. As a result, in <4>, it is displayed that the convenience with Mr. Morita has been matched by the convenience arbitration service, and the process further proceeds to <5> and <6> to start the call.

  FIG. 12 is an example of another display screen of the terminal device possessed by the sender and the receiver when the mediation is performed. It is assumed that Tanaka, who is the sender, is set to be able to talk, not to be mailed, to be able to record, and to be inquired in 12-1, unlike 11-1. First, in <1>, as in FIG. 11, a display indicating that a telephone call convenience inquiry is made to Mr. Morita who is the recipient is shown. In <2>, a message indicating that a call request from Mr. Tanaka has arrived is displayed on the display screen of Mr. Morita. Since Morita originally cannot receive a call, the arbitration service of the present invention allows direct consultation of permission / non-permission of telephone reception. This corresponds to the means inquiry <8> shown in FIG. In this case, icons for selection of permission, menu (Mail, recording, inquiry), and rejection are provided at the bottom of the screen. Mr. Morita does not select the permission icon to allow telephone calls, Suppose you want Mail. When the message is displayed in <3> and Mr. Morita himself presses the confirmation button, Mr. Morita's Mail request is displayed on the display of Mr. Morinaka in <4>. That is, Mail's convenience inquiry is performed. Suppose Tanaka chooses the recording icon to reject Mail and request recording in <4>. To that effect, after being displayed by <5> and confirmed by Mr. Tanaka, since recording is possible under the circumstances of Mr. Morita, it is displayed that <6> has been reached with mediation with Mr. Tanaka. After confirmation by Mr. Morita, recording starts by Mr. Tanaka in <7>, and it is displayed in <8> that a recording message has arrived from Mr. Tanaka, and the mediation service between the two is completed.

  FIG. 13 is a process flowchart in the above-described convenience mediation service. That is, when the purpose and convenience of the caller do not match the convenience of the receiver, the receiver is inquired about what action should be taken (steps 13-1 and 13-2). When the convenience of the caller does not match, the caller is inquired about how to respond (steps 13-3 and 13-4). This inquiry is repeated between the sender and the receiver, and conditions that are convenient for both parties are found. This iterative loop is continued until there is no other room for selection, that is, until no arbitration is possible. In this way, the communication mediation server mediates the convenience of both parties.

  FIG. 14 shows a specific example of a screen displayed on the terminal devices 14a and 15a such as a mobile phone when the convenience inquiry service and the convenience mediation service according to the present invention are charged. For example, in the example shown in FIG. 14, when Mr. Tanaka who is the sender sends a message to Mr. Morita who is the receiver in the example shown in FIG. 12, 50 yen is charged for the convenience inquiry service or the convenience mediation service. It is an example of a display informing that. 14-2 is also the example shown in FIG. 12, and when Morita, the recipient, receives a voice message from Tanaka, the caller, 30 yen for the convenience inquiry service or convenience mediation service. It is an example of a display which notifies that it was charged.

Recipient Tracking Service Next, with reference to FIG. 15, a communication mediation system 3 that performs a receiver tracking service according to the third embodiment will be described. FIG. 15 is a conceptual diagram of the recipient tracking service. Here, the receiver tracking service uses tracking data about the receiver's location when the receiver is not actually located at the location set in the communication purpose information sent from the sender's purpose management unit. , A service to contact the recipient at the nearest terminal. For example, in FIG. 15, the communication mediation system that performs the receiver tracking service according to the present invention tracks and searches the city 15-1, the car 15-2, the aircraft 15-3, and the receiver, and finally the dental clinic 15- 4 shows a communication mediation system for an information mediation system between a sender and a receiver, which is found at 4 and informs the receiver that, for example, a telephone call is received. In other words, the system provides a solution when the recipient cannot be found, such as when the recipient's mobile phone is turned off.

  FIG. 16 is a communication mediation system 3 in which the communication control unit 42 in the communication mediation server 40 of FIG. 2 is connected to the user recognition device 60 and the reception notification terminal 70 via the network 11 to perform the receiver tracking service. It is a conceptual diagram which shows the specific operation | movement procedure in which a mediation server manages each terminal device and performs a recipient tracking service. In the receiver tracking service, when establishing the communication between the sender and the receiver, if the location of the receiver 15 is not known, the convenience management unit 42b makes the receiver's location with respect to the space where the receiver exists. Perform a location search. Then, the receiver's convenience management unit 42b determines whether or not contact is possible. If contact is possible, the receiver's convenience management unit 42b provides a contact means to the receiver via the space where the contact target person exists. The position search is roughly divided into a case where a position in a fixed space which is a non-moving body is searched, and a case where a position in a space which is a moving body changes every moment.

  In the figure, the space in which the receiver 15 as a user is present is a space in which the receiver is present, a natural space surrounding the “contact person”, such as all devices and persons existing in the space, and the like. For example, it refers to a store in an urban area shown in FIG. 15, a taxi traveling on a highway, an airplane on the Pacific Ocean, a dental office in a city, or the like.

  The user recognition medium 50 is, for example, a mobile phone or an IC card, and any type can be used as long as it can be recognized by a specific user. For example, when a receiver who has an IC card used as the receiver ID passes through a certain space, the passing data is automatically generated and converted into a database, and thereby the position of the person holding the IC card can be searched. Medical techniques can be used. Also, it is already possible with many existing technologies to determine at least in what position a mobile phone is located.

  The user recognition device 60 is for recognizing a user recognition medium such as an IC card and for notifying the information to a convenience management unit in the communication mediation server. Installed in a space such as a moving space such as aircraft or aircraft (not a function limited to the receiver using the user recognition device and the user recognition medium. Is a function against). Here, the communication means and the recognition method means between the user recognition medium 50 and the user recognition device 60 and between the communication mediation server 40 and the user recognition device 60 are not particularly limited.

  The reception notification terminal 70 is a device having a function of receiving information transmitted from the convenience management unit of the receiver in the communication mediation server and transmitting it to the receiver. For example, reception of a terminal device, a mobile phone, a clock, a pager, etc. There is no limitation on the type of personal belongings, public or commercial electronic information boards or speakers. The communication means and the recognition method means between the communication mediation server 40 and the reception notification terminal 70 are not limited.

  The contact terminal 15b is a communication terminal used by the receiver when the receiver cannot use the terminal device. If the receiver can contact the caller, such as a fixed telephone or a fax, the type of the terminal 15b is used. Does not matter. When a terminal device owned by a user, such as a mobile phone, is turned off and temporarily unavailable as a communication device and becomes available after receiving a reception notification, the terminal device is also a contact terminal It can be.

  Next, the operation of the recipient tracking service of the present invention will be described with reference to FIG. FIG. 17 is a process flowchart in the recipient tracking service. In the convenience inquiry of the first embodiment or the convenience mediation (ST17-1) shown in the second embodiment, the location of the receiver is known when the communication between the sender and the receiver is matched and the two parties establish communication. Therefore, this receiver tracking service is performed when a specific communication means cannot be established (ST17-2). That is, ST17-3 is this recipient tracking service. When the terminal device currently owned by the receiver is in the ON state and communication is possible, the communication intermediary server 40 inquires of the terminal device whether reception is possible (ST17-3-2), and the power source and the like. Is OFF and communication is impossible, the intermediary server inquires of the communication terminal 15b whether or not reception is possible.

Referring to FIG. 16 again, the operation of the recipient tracking service will be described more specifically.
The user recognition medium 50 notifies the user recognition device 60 of the position information periodically or as necessary. As described above, the notification means does not matter. For example, when a user (whether a sender or a receiver) who always holds an IC card is moving in a building, a device that detects the IC card in the vicinity can be the user recognition device 60. . The user recognition device 60 stores the data related to the passage information of each user, that is, the position information based on the signal obtained from the user recognition medium 50. The convenience management unit 42b collects the user recognition device 60. And the function of managing the position information of the user recognition medium 50 as a movement history of the user (<1> to <2>). This includes data such as time. The user recognition device 60 notifies the convenience management unit 42b of the location information received from the user recognition device 50 periodically or as necessary. This notification means does not matter.

  If the recipient is not found, such as when the recipient's terminal is turned off, processing is performed in the following order. The convenience management unit 42b of the receiver 15 determines which user recognition device 60 is near the user from the movement history of the receiver based on the movement history of the user. An instruction is issued to perform 15 position searches (<3>). This is to obtain the latest position information from the user recognition device 60.

  On the other hand, the user recognition device 60 returns the position information of the receiver 15 to the convenience management unit 42b (<4>). The position information is stored in a tracking information database in the communication mediation server 40. If the location of the receiver can be specified or predicted, the convenience management unit 42b determines a specific contact terminal 15b that is near the receiver or convenient for the receiver to contact the caller. Do <5>.

  When a specific contact terminal 15b is determined, the reception notification terminal 70 which is most suitable for reception notification in the vicinity of the contact terminal 15b is selected and, for example, a message indicating that there is an incoming call is displayed (<6 >), Directly contacting the sender or confirming the sender name with the convenience management unit 42b to mediate communication between the sender and the receiver (<7>). Specifically, the convenience management unit 42b provides the reception notification terminal 70 with request information of the caller and information on which contact terminal should be used.

  Also, if <4> cannot determine or predict the receiver's location, <5> cannot determine the contact terminal 15b, or <6> cannot determine the reception notification terminal 70, the mediation is not established. At this time, the caller is notified of this.

  FIG. 18 is a display example of a seat embedded message display 70 a embedded in front of a seat in a train as an example of the reception notification terminal 70. In this example, the receiver holds a mobile phone as a terminal device and is moving on a train. When the mobile phone is turned off and cannot be contacted with the convenience management unit 42b, the caller contacts the checkup notification terminal 70 for receiving notification of <6> in FIG. Is displayed. The mobile phone as the terminal device has a function as a user recognition medium 50, and can detect which communication cell is currently in the state where the power is turned off. It is possible to detect the approximate position of the recipient. The train and the railway management body can function as the user recognition device 60 as long as the incoming call can be transmitted to the receiver. In this case, the seat embedded message display 70a illustrated in FIG. 18 and a public telephone or the like for contacting the communication mediation server substantially function as the reception notification terminal 70 and receive the reception notification from the convenience management unit 42b. In this case, the terminal device 15a, that is, the mobile phone held by the receiver 15 has the function of the contact terminal 15b as it is.

  Next, the operation of the receiver in the receiver tracking service will be described. First, the receiver 15 receives a notification that a contact has been made by using the illustrated seat embedded message display 70a. The details of the request are confirmed on the public telephone of the deck, and the specific means of communication is determined. The mobile phone is turned on and communication with the caller is established by the mobile phone.

  FIG. 19 shows an example of another reception notification terminal 70, which is a display example of an output unit of a hospital message display 70b used in a non-moving body, for example, a waiting room in a hospital. For example, when an IC card is used for an identification card held by a doctor in a hospital, the IC card is the user recognition medium 50. Assume that you have the IC card. User recognition devices 60 that detect the passage of the IC card are installed at a plurality of locations in the hospital, and thereby it is possible to determine where the doctor is present in the hospital message display 70b. Then, as shown in FIG. 19, the communication mediation server displays that the message is displayed on the in-hospital message display 70b and contacts the doctor through a built-in in-hospital speaker. Contact is made at the contact terminal 15b such as a telephone.

  As another example in FIG. 20, when a call request from a caller is received from a person (hotel employee) at the pool side in a space (hotel), the reception notification terminal 70 is the operation of the hotel employee. This is a display example. Recipient 15 is staying at the hotel and is resting by the pool. The recipient does not own the user recognition medium 50. In this case, the hotel itself functions as the user recognition device 60. That is, the hotel has a function (a function of the user recognition medium 50) that can identify the pool user. The operation of the hotel employee and the extension telephone of the hotel have the function of the reception notification terminal 70. The hotel extension telephone has the function of the contact terminal 15b.

Character Service Next, a communication mediation system 4 for performing a character service according to a fourth embodiment of the present invention will be described with reference to FIGS. FIG. 21 is a conceptual diagram of a character service according to the present invention, and FIG. 22 is a system block diagram for realizing the character service. The character service is a service in which each user customizes the corresponding response means by converting the user's corresponding performance in past communication or freely setting pseudo personality information into a database. In other words, in the communication service 4 that performs the character service, the purpose management unit and the convenience management unit are managed as target characters and convenience characters each having a pseudo personality (character), and various communication options are stored in the past. It is configured so that it can be derived from the selection results. The type of personality, the setting time, and the setting method are not particularly limited.

  As shown in FIG. 21, the purpose management units 41a and 42a have a pseudo personality (character) having an action power, provide the user with a desire to achieve the purpose, and have a sense of trust and security. A character that manages the purpose management department is called a target character. On the other hand, the convenience management units 41b and 42b are provided with a calm character, providing the user with a desire for convenient maintenance, and providing a sense of reliability and security. A character in the convenience management department is called a convenience character. What is common to these two characters is that they have the feeling that "if you leave it, they will do something". These two characters have the given personality and perform actions to establish communication between the sender and receiver.

  By mediating this character, both the sender and the receiver can reduce psychological resistance to the person. Although it is only “people” who make the final decision, it is possible to provide a smooth intermediary system for communication that gives information and advice as judgment materials.

  FIG. 22 is a system block diagram for realizing this character service. First, a character is generated on the communication mediation server 40 in a pseudo manner, and actual correspondence is realized on the users 14 and 15. The personality information DB is a database that stores character personalities. For example, information about the character such as behavioral power, calmness, and past history is stored. First, the communication purpose and communication convenience information of the caller 14, and in addition to this, the personality information of the user is extracted from the personality information database 22-1 to generate the target character 22-2. This personality information database 22-1 may be made into a database from past communication results, or a pseudo personality may be registered by each user. Communication purpose information managed by the target character is sent to the purpose management unit on the receiver side. On the other hand, the convenience character 22-3 is also generated by the receiver 15 from the communication convenience information of the receiver and the personality information of the receiver. Communication convenience information is managed by this convenience character. Then, the mediation is performed as described in the second embodiment based on the communication purpose information from the sender. However, in this mediation, unlike the second embodiment, pseudo personal information of the sender and receiver is taken into account.

  FIG. 23 shows an example of a display screen on a character service terminal device such as a mobile phone. This is an example of the target character on the caller side, 23-1 is a screen example when the caller requests communication (contact), 23-2 is a case where the caller's purpose and the receiver's convenience match. Examples of connection result screens, and 23-3 show examples of connection result screens when the purpose of the caller and the convenience of the recipient do not match. A message registration screen is prepared in particular when there is no mediation with the recipient in 23-3. Note that the present invention is not limited to the three screens shown in this figure, and can have any number of screens and contents.

  FIG. 24 is an example of a display screen showing characters convenient for a character service terminal device such as a mobile phone. Of these, 24-1 is an example of an incoming call screen when the purpose of the caller is coincident with the convenience of the recipient, and 24-2 is an example of an incoming call screen when the circumstances are not coincident. Here, as a specific example, “record” for prompting message recording to the menu item, “call” for starting a call, “Mail” for requesting contact by E-Mail, “FAX” for requesting contact by FAX are prepared. However, it is not limited to the two screens shown in this figure, and can have any number of screens and contents.

  FIG. 25 is a system configuration diagram of a communication mediation system according to the present invention. The sender 14 and the receiver 15 have terminal devices 14a and 15a, respectively. The terminal device is, for example, a mobile phone. The purpose input is made from the users 14 and 15 in advance when it is desired to register and communicate with the reception convenience of the user. Those pieces of information are stored in the communication convenience information DBs 41a and 42a and the communication purpose information DBs 41b and 42b in the communication mediation server 40 via the network 11. Assume that the user 14 wants to contact the user 15 now. That is, the user 14 is a sender and the user 15 is a receiver. A purpose input is made from the caller's terminal device 14a and stored in the caller's communication purpose information DB. In the communication mediation server, a convenience inquiry or a convenience mediation request is made between the purpose management units of the sender and receiver (not shown). Then, the receiver's purpose management section performs convenience inquiry and convenience arbitration with its own convenience management section.

  When the receiver tracking service is further performed in the communication mediation system in which the convenience adjustment service is performed, the user recognition device 60 that detects the user recognition medium 50 (for example, an IC card) held by each user as the position information. The position information is sent from the (eg IC card detection gate) to the tracking information DB 42 c in the communication mediation server 40 via the network 11. Based on the location information in the database, the reception notification terminal 70 near the current location of the recipient is notified that the caller has contacted, and the recipient receives the contact terminal 15b (for example, a nearby in-house phone). ) To contact the recipient.

  Furthermore, in a communication mediation system in which character services are performed, each individual character of each user, such as past communication trends, is stored in the personality DB 42d, and the correspondence as a sender as shown in FIG. 23 or FIG. Is preferentially displayed according to the tendency.

It is a block diagram which shows an example by which each terminal device is managed by the communication control apparatus in the communication mediation system which performs the convenience inquiry service by this invention. It is a block diagram which shows an example by which each terminal device is managed by the communication mediation server in the communication mediation system which performs the convenience inquiry service by this invention. It is a conceptual diagram which shows the specific operation | movement procedure of the convenience inquiry service by this invention. It is a block diagram which shows an example at the time of specifying and communicating a communication apparatus in the communication mediation system by this invention. It is a block diagram which shows an example at the time of delegating a proxy to another agent in the communication mediation system by this invention. It is a block diagram which shows an example at the time of proxy delegation to another communication apparatus in the communication mediation system by this invention. FIG. 11 is an operation diagram showing an example when charging processing is performed in the charging / information management center or the charging / information management control unit in the communication mediation system according to the present invention. It is a conceptual diagram which shows the specific operation | movement procedure which a communication mediation server manages each terminal device and performs a convenience mediation service in the communication mediation system which performs the mediation service by this invention. In the convenience inquiry service and convenience mediation service by this invention, it is an example of the display screen in a user's terminal device at the time of setting communication convenience information. It is an example of the display screen in a terminal device in the case of setting items other than basic settings. FIG. 7 is an example of a display screen of a terminal device possessed by a sender and a receiver when convenience arbitration according to the present invention is performed. When convenience arbitration by this invention is performed, it is an example of the other display screen of the terminal device which a sender | caller and a receiver have. It is a process flowchart in the convenience mediation service by this invention. It is a specific example of a screen displayed on a terminal device when a charge is made for a convenience inquiry service and a convenience mediation service according to the present invention. FIG. 3 is a conceptual diagram of a recipient tracking service according to the present invention. It is a conceptual diagram which shows the specific operation | movement procedure which a communication mediation server manages each terminal device and performs a recipient tracking service in the communication mediation system which performs the recipient tracking service by this invention. It is a process flowchart in the recipient tracking service by this invention. It is a display example of a seat embedded message display embedded in front of a seat in a train as an example of a reception notification terminal. It is an example of another reception notification terminal, and is a display example of an in-hospital message display used in a non-mobile body, for example, a waiting room in a hospital. This is an example of another reception notification terminal. When a call request from a caller is received from a hotel employee at the pool side in the space (hotel), a table when the reception notification terminal is the operation of the hotel employee. It is an example. It is a conceptual diagram of the character service by this invention. It is a system block diagram for realizing a character service. It is an example of the display screen which shows the target character in the terminal device of a character service, for example, a mobile phone. It is an example of the display screen which shows the convenient character in the terminal device of a character service, for example, a mobile phone. 1 is a system configuration diagram of a communication mediation system according to the present invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 11 Network 12, 13, 16 Communication control apparatus 12a, 13a, 16a Purpose management part 12b, 13b, 16b (Reception side) Convenience management part 14a, 15a, 17a Terminal device 21-1 to 21-N, 23, 24 Communication apparatus 22 Mobile terminal device 30 Billing and information management center

Claims (14)

A communication mediation system in which a plurality of terminal devices are connected and connected to each other via a communication network, and the communication mediation system manages communication purpose information that is a desired matter when each terminal device user transmits. And a convenience management unit that manages communication convenience information that is a desired matter when the terminal device user receives, and when one of the terminal devices becomes a transmitting terminal device, the transmitting terminal device The purpose management unit of the user makes a call based on the communication purpose information and sends the communication purpose information to the reception side communication purpose management unit of the reception side terminal device as the transmission side communication purpose information. In a communication mediation system configured to mediate communication between the terminal devices on the receiving side,
The communication purpose information of the purpose management unit includes a plurality of conditions that specify conditions for performing communication, and is configured so that a user can select and set from the plurality of conditions,
The communication convenience information of the convenience management unit includes a plurality of conditions that specify conditions for performing communication, and is configured so that a user can select and set from the plurality of conditions,
When the receiving side purpose management unit receives the calling side communication purpose information, the receiving side purpose management unit compares the conditions included in the communication side information managed by the receiving side convenience management unit with the conditions included in the calling side communication purpose information Then, according to the comparison result, the communication between the calling terminal device and the receiving terminal device is configured to perform a convenience inquiry service that automatically permits or automatically disallows communication.
Further, the calling terminal device is configured to transmit the convenience information in addition to the communication purpose information to the receiving terminal device at the time of outgoing call, and the user of the receiving terminal receives the received communication. Even if neither condition of the purpose information is permitted, a communication condition is selected by selecting a communication condition from the received convenience information on the caller side, and the proposed communication condition is reversely proposed to the caller terminal. A communication mediation system configured to perform .   Further, the communication purpose information of the purpose management unit and the communication convenience information of the convenience management unit placed on the plurality of terminal devices are plural when each information is transmitted and received to any or all of them. It is possible to set priority information that determines the priority order of the conditions, and the priority information can be set by the user of the terminal. The priority information included in the communication purpose information from the caller-side terminal device and the priority information included in the own communication convenience information can be selected. The communication mediation system according to claim 1.   The purpose management unit and the convenience management unit of the transmission-side terminal device and the reception-side terminal device are distributed in a plurality of communication control devices to which the respective terminal devices are connected, and the plurality of communication control devices are connected to the communication network. The communication mediation system according to claim 1, wherein the communication mediation system is configured to be connected to each other.   The purpose management unit and the convenience management unit of the transmission side terminal device and the reception side terminal device are provided for each of the plurality of terminal devices provided in a communication mediation server connected to the plurality of terminal devices via the communication network. The communication mediation system according to claim 1, wherein the communication mediation system is configured to be centrally arranged in the area.   The communication mediation system according to claim 1, wherein the communication convenience information of the user is configured to include permission / rejection information indicating whether communication is permitted or rejected. The reception-side communication convenience information is set in the reception-side convenience management unit based on access from the terminal device. At the time of the setting, the reception-side convenience management unit identifies and confirms the terminal user, and then receives the reception communication mediation system according to any of claims 1 to 5, characterized in that it is configured to perform setting of the side communication convenience information. 7. The information processing apparatus according to claim 6 , wherein when changing the receiving side communication convenience information or the communication purpose information, the terminal user is identified and confirmed, and then the change is performed. Communication mediation system. The communication purpose information includes receiving party side designation information for designating a receiving party side, communication means designation information for designating a communication means, communication system designation information for designating a communication system, and an environment for designating an environment where the receiving side is placed. 2. The system according to claim 1, comprising at least one of designation information, communication time zone designation information for designating a communication time zone, and communication condition designation information for designating a condition for performing communication. The communication mediation system described in any one of thru | or 7 . The communication purpose information is set in the purpose management unit based on an access from the terminal device. At the time of the setting, the purpose management unit confirms the identification of the terminal user and then sets the communication purpose information. communication mediation system according to any of claims 1 to 8, characterized in that it is configured to perform. When one of the terminal devices becomes a receiving side terminal device, the convenience mediation service is
(1) Compare the received communication purpose information and communication convenience information of the receiving side with the communication convenience information managed by the receiving side's convenience management unit, and if there is a matching communication condition on the calling side and the receiving side. Allowing communication between the transmitting terminal device and the receiving terminal device under the matched communication conditions;
(2) If they do not match, inquire the user on the receiving side whether or not to receive under communication conditions other than the communication purpose information and communication convenience information on the receiving side managed by the communication management unit on the receiving side, Alternatively, both the calling side and the receiving side are also in charge of mediation by automatically inquiring with each other whether or not the calling side user should make a call under communication conditions other than the communication purpose information and communication convenience information of the calling side. The communication mediation system according to claim 1, wherein the communication condition is configured to find common communication conditions. An inquiry as to whether to receive or transmit under conditions other than the communication convenience information preliminarily managed by the reception side and transmission side convenience management sections is provided on the communication terminal devices on both the reception side and the transmission side. the query is displayed on the display unit has, according to claim 10, wherein a user of the receiving and calling party is configured to be performed by selecting other communication conditions on the display unit Communication mediation system.   When one of the terminal devices becomes a receiving terminal device, a convenience management unit that manages communication convenience information, which is a request for the terminal device user to receive, directly contacts the user of the receiving terminal device. If it is not possible, the convenience management unit obtains the user location information obtained by detecting the user terminal medium held by the user by a user recognition device provided in a certain space, A receiver who can contact the caller at the contact terminal by issuing a reception notification from the convenience management unit to a reception notification terminal provided in the vicinity of the position specified by the position information The communication mediation system according to claim 1, wherein the communication mediation system is configured to perform a tracking service. Each user ID is stored in the user terminal medium, and after the user recognition device recognizes the ID, the user recognition device periodically or the convenience management unit recognizes the ID. 13. The communication mediation system according to claim 12 , wherein the communication mediation system is configured to transmit the location information of the user in response to a request from a management unit. The user terminal medium is an IC card, and the user's location information in the space is recognized by recognizing the ID on the IC card by a signal from the user recognition device installed in the non-mobile space. The communication mediation system according to claim 12 , wherein the communication mediation system is configured to be able to obtain

Images