JP4158793B2 - Information management system, information processing apparatus, and information management program - Google Patents

Description

The present invention relates to an information management system capable of managing a plurality of information or data to be managed, an information processing apparatus included in the information management system, and an information management program related to the information processing apparatus.

  In recent years, personal computers (hereinafter referred to as “PCs” or “PCs”) have become widespread and widely used personally or for work. For example, a personal computer is connected to an external device that is an input source of information or an external device that executes a command based on a command from the personal computer in a communicable state. Specifically, a large amount of data is transmitted from these external devices to the personal computer, and this information is used and managed, while processing based on the managed information is performed on the external device. . In an environment where it is difficult to install a plurality of external devices corresponding to each process, a so-called multi-function machine having a plurality of means capable of executing a plurality of functions is connected and used.

  As described above, a large amount of information is transmitted and received between the personal computer and the external device in relation to the operation of the external device, and the large amount of information is managed by the personal computer (see, for example, Patent Document 1). ).

  Conventionally, a technique for associating data with each other has been proposed in order to improve work efficiency using data to be managed in a personal computer that must manage a large amount of data as described above.

  For example, when data is recorded, in order to associate data related to data to be recorded, an information management system capable of displaying a message asking for an instruction of an association condition and allowing the user to associate by instructing according to the display is displayed. (For example, refer to Patent Document 2).

JP 2004-32085 A JP 2000-315203 A

  However, data can be associated with each other only by applying a known information management system to a system constructed by connecting a conventional multifunction device and a personal computer, but when using a function provided by an external device, The data stored at the same time must be stored in the memory of the user using the external device.

  In other words, in the case of "work done a few days ago" in human activity, in other words, you may want to use the data you used at that time again with your own actions as a key. In this case, the conventional information management system cannot meet such a request.

  The present invention relates to an information management system capable of classifying and managing data relevant to processing by an external device, an information processing device included in the information management system, and a predetermined operation to the information processing device Aims to provide a simple program.

The present invention, which has been made in view of the above-described conventional problems, is read by a computer that controls an information processing apparatus that can communicate with an external apparatus provided with an interactive communication means capable of interactive communication with another interactive communication apparatus via a public telephone line. A possible information management program , the period specified by the start and end of the call by the interactive communication means of the external device, the time when the use of the usage data by the information processing device is started, and the use has ended If the the period specified by the time overlap, the usage data, the call by interactive communication means is for imparting associated as being relevant.

According to the invention according to claim 1 of the present application, it is possible to obtain an information management program that can be managed by classifying information having relevance to a call by the interactive communication device, and information can be provided using this association. .

  According to the second aspect of the present invention, it is possible to attach a degree of relevance to data having relevance to the dialog by the dialog communication device according to what period of the dialog is processed.

According to the third aspect of the invention, it is possible to obtain an information management program that can be managed by classifying information having relevance to a call by the interactive communication device, and information can be provided using this association.

  According to the fourth aspect of the present invention, the degree of relevance can be given to the data having relevance to the dialogue by the dialogue communication apparatus according to what period of the dialogue is processed.

According to the invention which concerns on Claim 5, the information management program which can classify | categorize and manage the information relevant to the telephone call by an interactive communication apparatus can be obtained, and the information provision using this association can be performed.

  According to the sixth aspect of the present invention, the degree of relevance can be given to the data having relevance to the dialogue by the dialogue communication device depending on what process is performed in which period of the dialogue.

  According to the seventh aspect of the invention, the information processed before the outgoing call by the interactive communication device is highly likely to be strongly related to the call, and can be related to the information and the call.

According to the invention of claim 8, it is possible to provide data having relevance to the interaction by interactive communication device, the user of the information processing apparatus.

According to the ninth aspect of the present invention, an information processing apparatus capable of executing the information management program according to the first to eighth aspects can be obtained.

According to the invention which concerns on Claim 10, the information management system which can classify | categorize and manage the information relevant to the telephone call by an interactive communication apparatus can be provided .

The invention according to claim 1 of the present application provides interactive communication means capable of interactive communication with another interactive communication device via a public telephone line, and provides a first period which is a period of interactive communication by the interactive communication means A computer-readable information management program for controlling an information processing device that is communicably connected to an external device comprising the means and that is capable of accessing a third storage means for storing utilization data, the computer comprising: utilizing a first detection means for detecting the pre-Symbol first period, a first storage means for storing a first time period detected by said first detecting means, the usage data stored in said third memory means and one or more utilization means, by the use data is the utilization means, second detecting means for detecting a second time period is a period that is the usage target, before Symbol second phase detected by the second detecting means If, first from the end of the the usage data specifying information for specifying the usage data and usage target in the second period, a second storage means for storing in relation to, the first period to the first period a third period plus one predetermined time period, if said second period overlap, the usage data identified by the use data specifying information associated with the second period, interaction by the interactive communication means It is an information management program characterized by causing it to function as an association providing unit that assigns an association as related to communication.

  As a result, a third period is provided by adding the first predetermined period from the end of the first period to the first period, which is a call period, and the third period overlaps with the second period for which usage data is targeted for use. The period can be a period to be associated. That is, it is possible to provide a time during which data used within a predetermined period after the call ends can be recognized as data related to the call. As a result, not only during a call, but also handling information after a call, such as information that became a hot topic during a call or a promised schedule, is given as related to the call. be able to.

  In the above description, “the end of the first period” is not limited to the on-hook state, but may be when a non-voice call continues for a predetermined time or after a predetermined time has elapsed from the start of the first period. That is, any time may be sufficient.

According to a second aspect of the present invention, in the association granting unit, the second period is included either during the first period, during the first predetermined period, or before or after the third period. The information management program according to claim 1, wherein a degree of association can be given on condition that at least one of the processing type and the type of processing performed on the usage data is a condition. .

  As a result, the degree of relevance to the call can be given depending on when the processing of the usage data was performed for the call period and what kind of processing was performed.

According to a third aspect of the present invention, there is provided an interactive communication means capable of interactive communication with another interactive communication device via a public telephone line, and a providing means for providing a first period which is a period of interactive communication by the interactive communication means. is communicatively connected to an external device equipped with, a third storage means readable computer for controlling access an information processing apparatus to a data management program for storing usage data, the computer, before Symbol A first detection means for detecting a first period; a first storage means for storing a first period detected by the first detection means; and the use data stored in the third storage means. a plurality of utilization means, by the use data is the utilization means, second detecting means for detecting a second time period is a period which is a utilization object, a front Stories second period detected by the second detection means, A serial usage data specifying information for specifying the usage data and usage target in the second period, a second storage means for storing in relation to the second predetermined from the beginning of the first period to the first period and a fourth period in which the addition period retroactive time period, if said second period overlap, the usage data identified by the use data specifying information associated with said second period, said interaction It is an information management program characterized by causing it to function as an association providing unit that assigns an association as related to interactive communication by the communication unit.

  As a result, a fourth period, which is a period obtained by adding a period retroactive to the first predetermined period from the beginning of the first period to the first period, which is the call period, is provided, and the fourth period and the usage data are used. The period in which the second period overlaps can be set as the association target period. That is, it is possible to provide a time during which data used within a predetermined period before the start of the call can be recognized as use data related to the call. As a result, not only during a call, but also information that has been processed to be a topic of a call before the call can be given an association as being related to the call.

  In the above description, the “starting point of the first period” is not limited to the time when the call is started, and may be when the destination telephone number is input or when the call is off-hook. It ’s fine if it ’s broken. That is, any time may be sufficient.

According to a fourth aspect of the present invention, in the association providing means, the second period is included in the first period, in the second predetermined period, or before or after the fourth period. The information management program according to claim 3, wherein the degree of association can be given on condition that at least one of the processing type and the type of processing performed on the usage data is a condition. .

  As a result, the degree of relevance to the call can be given depending on when the processing of the usage data was performed for the call period and what kind of processing was performed.

The invention according to claim 5 is an interactive communication means capable of interactive communication with another interactive communication device via a public telephone line, and a providing means for providing a first period which is a period of interactive communication by the interactive communication means. is communicatively connected to an external device equipped with, a third storage means readable computer for controlling access an information processing apparatus to a data management program for storing usage data, the computer, before Symbol A first detection means for detecting a first period; a first storage means for storing a first period detected by the first detection means; and the use data stored in the third storage means. a plurality of utilization means, by the use data is the utilization means, second detecting means for detecting a second time period is a period which is a utilization object, a front Stories second period detected by the second detection means, A serial usage data specifying information for specifying the usage data and usage target in the second period, a second storage means for storing in association with, against the first period, the from the end of the first period a fifth period 1 which is a predetermined period and a period obtained by adding a period retroactively second predetermined period from the beginning of the first period, if said second period overlap, the utilization associated with the second period An information management program that causes the usage data specified by the data specifying information to function as an association providing unit that assigns an association as related to the interactive communication by the interactive communication unit.

  As a result, a period obtained by adding a period retroactive to the second predetermined period from the beginning of the first period to the period obtained by adding the first predetermined period from the end of the first period to the first period that is the call period is the first period. Five periods are provided, and a period in which the fifth period overlaps with the second period in which the usage data is to be used can be set as the association target period. That is, it is possible to provide a time during which data used within a predetermined period before and after the start of the call can be recognized as use data related to the call.

  The “starting end of the first period” and the “ending point of the first period” are the same as the “starting end of the first period” and the “ending point of the first period” in claims 1 and 3.

According to a sixth aspect of the present invention, in the association granting unit, the second period is during the first period, during the first predetermined period, during the second predetermined period, or during the fifth period. The degree of relevance can be given on the condition that the data is included before or after and the type of processing performed on the usage data. 5. The information management program according to 5.

  As a result, the degree of relevance to the call can be given depending on when the processing of the usage data was performed for the call period and what kind of processing was performed.

The invention according to claim 7 is the information management program according to any one of claims 3 to 6, wherein the dialog communication by the dialog communication means is dialog communication by a call.

  Thereby, when a call is made with respect to the usage data operated before the call, the usage data can be associated with the call.

Invention, the information processing apparatus is provided with an output means for outputting information, said computer, said usage data specifying information the association is provided by pre-Symbol-related application means, said interactive communication according to claim 8 The information management program according to any one of claims 1 to 7, wherein the information management program is caused to function as output control means for causing the output means to output together with information indicating the above.

  Thereby, the utilization data relevant to a process can be alert | reported.

An invention according to claim 9 is an information processing apparatus comprising a computer that stores the information management program according to any one of claims 1 to 8 and that can read and execute the information management program It is.

Accordingly, it is possible to provide an information processing apparatus capable of assigning association of used usage data as related to a call during a call period and before and after the call period.

According to a tenth aspect of the present invention, there is provided an interactive communication means capable of interactive communication with another interactive communication device via a public telephone line, and a providing means for providing a first period which is a period of interactive communication by the interactive communication means. An information management system comprising: an external device provided with the information processing device according to claim 9 .

  Thereby, it is possible to associate the used data used during the call period and before and after the call period as related to the call.

(Example 1)
Hereinafter, a specific information management system according to the present invention will be described with reference to the drawings. Note that the present invention is not limited to the configurations described below, and it is needless to say that various configurations can be adopted in the same technical idea.

(Configuration of information management system)
FIG. 1 is a diagram showing a configuration of an information management system. As is apparent from the figure, this information management system 1 is a personal computer 10 as an information processing device having an information management function, a multifunction device 20 as an external device capable of realizing various functions, and a management target of the personal computer 10. A book sensor 30 as an external device for recognizing a book 32, 34, and a paper as an external device for recognizing paper files 42, 46, and printed materials 44, 48, which are stationery for filing paper that is also managed by the personal computer 10. A file reader 40 is connected via a network line 50.

  The personal computer 10 includes a CPU, a ROM, a RAM, and the like (not shown), and controls each operation of the personal computer 10 (the entire personal computer 10) based on a program stored in the ROM, and a network line. 50, a communication unit 102 that controls the network line 50, an operation unit 104 that receives instructions from a user of the personal computer 10, a display unit 106 that displays various information, and a storage unit 108 that includes a hard disk and the like. It has.

  The storage unit 108 includes a status table 1081, a document table 1083, a file information table 1085, and a device designation table 1087. Details of each table will be described later.

  The multi-function device 20 includes a CPU, a ROM, a RAM, and the like (not shown), a control unit 200 that controls each operation of the multi-function device 20 (the entire multi-function device 20), and a recording unit 202 as an image forming unit. A reading unit 204 as an image reading unit, a sound input unit 206 as a microphone, a sound output unit 208 as a speaker, and a media IF unit 210 to which a removable medium 2101 is attached. Also, a line communication unit 212 connected to the telephone line 60 and controlling the telephone line 60, a communication unit 214 connected to the network line 50 and controlling the network line 50, and an instruction from the user of the multifunction machine 10 Are provided, and an operation unit 216 for receiving the information and a display unit 218 for displaying various types of information.

  Note that the multifunction device 20 is assigned a device ID (multifunction device ID 1) as a device constituting the information management system 1.

  The book sensor 30 includes a CPU, a ROM, a RAM, and the like (not shown), and is connected to a control unit 302 that controls each operation of the book sensor 30 (the whole book sensor 30) and a network line 50. A communication unit 304 that controls the line 50 and a wireless tag reading unit 306 for reading information of the wireless tags 322 and 324 attached to the books 32 and 34 are provided.

  The book sensor 30 functions as a device for storing when and what kind of book is placed at hand (reading or prepared to be read immediately). . That is, based on a program stored in the ROM of the control unit 302, when the RFID tag reading unit 306 functions and reads responses from the RFID tags 332 and 342 of the books 32 and 34, the RFID tag is stored in the RAM of the control unit 302. The identification information 332 and 342 and the current date and time (start date and time) are temporarily stored, and when there is no response from the wireless tag 332 or 342 that has read the response, the wireless information temporarily stored in the RAM of the control unit 302 is stored. The identification information, start date / time, and current date / time (end date / time) of the tag 332 or 342 are transmitted to the personal computer 10 via the communication unit 304. The personal computer 10 stores information in the status table 1081.

  The book sensor 30 is given a device ID (book sensor ID 2) as a device constituting the information management system 1.

  The paper file reader 40 includes a CPU, a ROM, a RAM, and the like (not shown), and is connected to a control unit 402 that controls each operation of the paper file reader 40 (the whole paper file reader 40) and a network line 50. A communication unit 404 for controlling the network line 50 and a barcode reading unit 406 for reading the barcodes 422, 442, 462, and 482 attached to the paper files 42 and 46 or the printed materials 44 and 48 are provided. . The paper file reader 40 functions as an input device for forming, in the file information table 1085, information that associates the paper files 42 and 46 with the printed materials 44 and 48 that are filed respectively. That is, based on the program stored in the ROM of the control unit 402, the barcode reading unit 406 first inputs the barcode of the paper file, and then inputs the barcode of the printed material, and temporarily enters the RAM of the control unit 402. Remember. Then, the temporarily stored input data is transmitted to the personal computer 10 via the communication unit 404. The personal computer 10 receives the information and adds a record to the status table 1081 and the file information table 1085.

  The paper file reader 40 is assigned with a device ID (paper file reader ID 3) as a device constituting the information management system 1.

  Hereinafter, information stored in the state table 1081, the document table 1083, the file information table 1085, and the device designation table 1087 stored in the storage unit 108 included in the personal computer 10 will be described.

  As shown in FIG. 2A, the state table 1081 includes a processing operation (state ID) realized by the execution unit included in the multifunction machine 20, the start and end date and time of the processing operation, and the document that is the target of the processing operation. (Hereinafter referred to as “target document”) Information indicating the location of the document (hereinafter referred to as “target document address”), and when the processing operation is performed for a specific partner, this partner is specified. The partner address and the amount of the target document that is the target of the processing operation are stored each time this processing operation is performed as one record. Each stored processing operation is given a unique ID for identifying it.

  First, the state ID stored by the state table 1081 is defined as shown in FIG. For example, in the case of printing using the recording unit 202 of the multifunction machine 20 from the personal computer 10 (defined as the status “PC print” in FIG. 2B), the status ID is “PRN”, the partner address is “none”, The target document address is defined as “printed document address”, and the amount is defined as “number of copies”.

  Since the PC print process is performed between the personal computer 10 and the multifunction device 20, the partner address is defined as “none”. Further, the target document address is the address of the storage unit 108 where the target document is stored or the target if the document to be processed is stored in the storage unit 108 of the personal computer 10. If the document is a specific homepage (hereinafter referred to as “HP”), the address of the HP is stored. Furthermore, “number of copies” is defined as the amount. For example, when one copy of the target document is printed, the amount is “1 copy”.

  Further, in the case of facsimile transmission (hereinafter referred to as “fax”) using the reading unit 204 and the line communication unit 212 of the multifunction machine 20 (defined as the state “fax transmission” in FIG. 2B), the state. The ID is defined as “FXT”, the destination address is “transmission destination FAX number”, the target document address is “address of transmission image (copied to personal computer)”, and the amount is defined as “none”.

  Since fax transmission is performed with a facsimile apparatus different from the multifunction machine 20 or the like, “transmission destination FAX number” is defined as the destination address. Further, in this information management system 1, when a fax transmission is performed, the transmission image that is the object of the fax transmission is stored in the storage unit 108 of the personal computer 10, so that this transmission image is the “target document address”. The stored address in the storage unit 108 (the address of the transmission image (copied to the personal computer)) is defined (defined as “(copied to the personal computer)” in the target document address in FIG. 2B). Regarding processing (state), as described above, the address in the storage unit 108 where the image or sound to be processed is stored is defined as the target document address.

  Further, in the case of a telephone call using the voice input unit 206, the voice output unit 208, the line communication unit 212, and the like of the multi-function device 20, when the call is a call (in FIG. 2B, the state “phone call”). ), The status ID is defined as “TLT”, the destination address is defined as “calling destination telephone number”, the target document address is defined as “address of call voice (copied to a personal computer)”, and the amount is defined as “call time”. If the call is an incoming call (defined in FIG. 2B as the state “call incoming”), the state ID is “TLR”, the destination address is “calling source telephone number”, and the target document address is “Call voice address (copied to a personal computer)” and volume are defined as “call duration”.

  Note that since the telephone call is performed with a communication device different from the multi-function device 20, “call destination telephone number” or “call source telephone number” is defined as the destination address. Further, in this information management system 1, when a telephone call is made, the voice of the call is stored in the storage unit 108 of the personal computer 10. Therefore, the “target document address” is stored in the storage unit 108 in which the voice is stored. The address (the address of the audio (copied to the personal computer)) is defined (the processing (state) defined as “(copied to the personal computer)” in the target document address in FIG. 2B is the same as above. The address in the storage unit 108 where the image or sound to be processed is stored is defined as the target document address.

  Further, when the books 32 and 34 managed by the personal computer 10 are used (in FIG. 2B, defined as the state “book”), the state ID is “BKX” and the destination address is “Japanese book code ( (Hereinafter referred to as “ISBN”) ”, the target document address is defined as“ (searched) book introduction HP address ”, and the amount is defined as“ hour (minute) ”.

  The ISBN used as the partner address is for identifying each of the books 32 and 34 and is stored in the wireless tags 322 and 342. In addition, the address stored as the target document address is defined as the address of the HP that introduced the books 32 and 34 in the HP used for general use. Further, the amount of time (minutes) in which the books 32 and 34 are used is defined as the amount.

  In addition to the above, “PC fax transmission (image data and the other party are transmitted from the personal computer 10 to the multifunction device 20 via the communication unit 102, and the image data received by the multifunction device 20 is transmitted via the line communication unit 212. Send a fax.) “PC fax reception (image data received by the line communication unit 212 of the multi-function device 20 is transmitted to the personal computer 10 via the communication unit 214, and the image data received by the personal computer 10 is stored.) “Scan-to-PC (The image data scanned by the reading unit 204 of the multifunction machine 20 is transmitted to the personal computer 10 via the communication unit 214, and the image data received by the personal computer 10 is stored.)” “Scan -To-media (image data scanned via the reading unit 204 is referred to as a media interface (hereinafter referred to as “media IF”). ) Stored in the removable media 2101 via the unit 210.) “Scan-to-mail (image data scanned via the reading unit 204 is sent via mail via the communication unit 214.)” “Fax transmission” (The image data read by the reading unit 204 is transmitted via the line communication unit 212.) “Fax reception (the image data received by the line communication unit 212 is printed via the recording unit 202.) “Copy (prints the image data read by the reading unit 204 via the recording unit 202)” “Call”, “Call” and “Media print (image data stored in the removable media 2101) Alternatively, document data is printed via the recording unit 202.) ”is defined.

  The paper file ID used as the partner address is for identifying the paper files 42 and 46 or the printed materials 44 and 48, and is attached to the paper files 42 and 46 or the printed materials 44 and 48 as a barcode. Yes. In addition, the address stored as the target document address is defined as the address of the storage unit 108 that stores the documents filed in the paper files 42 and 46 or the document data constituting the printed matter 44 and 48.

  Note that “GID (group ID)” defined in FIG. 2B is an individual ID assigned to each of the processing operations (states). Specifically, GID “2” is attached to the processing operation in which the partner address is stored, whereas “0” and “1” are processing operations in which the partner address is “none”. It is attached to. The GID “1” is attached to the processing operation using the target document data already stored in the storage unit 108 (only “PC print” in this embodiment). , “0” is an ID given to the processing operation in which the target document data is stored in the storage unit 108 for the first time by executing this processing operation.

  Next, the document table 1083 stores that any work or instruction has been made on one document. As shown in FIG. 3, the date and time when this work was performed, Information indicating the location, work performed on this document (event), device (operation application (hereinafter referred to as “operation application”)) that performed this work, and the user who performed this work And stored with an identification ID.

  Note that the target data in the document table 1083 is not only document data but also so-called image data and audio data.

  Here, “create”, “open”, “update”, “print”, “send”, and “close” are defined as operations (events) performed on one document. More specifically explaining these events, when one document is newly created, for example, when the document is created by operating the operation unit 104 of the personal computer 10, the reading unit 204 of the multifunction device 20 is used. When a document is scanned or copied via the line communication unit 212, when a fax or PC fax is received via the line communication unit 212, or when a call is made or received via the line communication unit 212, the call voice is stored. When this is done, “create” is stored as an event in the document table 1083.

  Further, when the document data, image data, or sound data stored in the storage unit 108 of the personal computer 10 is opened via the operation unit 104, and when the HP is opened by the operation of the operation unit 104, the document table 1083 is displayed. As an event, “open” is stored, while “close” is stored when the document data or the like is closed.

  Further, when the document data, image data, or audio data already stored in the storage unit 108 is updated by an editor stored in the personal computer 10, “update” is stored as an event of the document table 1083.

  In addition, when document data or image data already stored in the storage unit 108 is printed via an editor, “print” is stored as an event of the document table 1083.

  Further, the document data, image data, or sound data already stored in the storage unit 108 is stored in the personal computer 10 by an application for mail transmission / reception, or the document data or image data already stored in the storage unit 108. Is transmitted by PC fax transmission or fax transmission of the multifunction device 20, “send” is stored as an event of the document table 1083.

  As with the status table 1081, the document table 1083 also stores the above items as one record each time any work is performed on one document.

  Here, the status table 1081 and the document table 1083 do not necessarily need to be two different tables, but can be combined into one table as long as each item constituting the record of each table can be specified. You may remember.

  As shown in FIG. 4, the file information table 1085 includes a unique ID for identifying the record, the date and time when the record was recorded, the paper file ID for identifying the paper file 42 and 46, and the file to the paper file 42 and 46. Document addresses that specify the printed materials 44 and 48 are stored as one record.

  The paper file ID is used to identify each of the paper files 42 and 46, and is recorded in the barcodes 442 and 462. The document address stored as the target document address is for associating each paper file 42, 46 with the printed material 44, 48 being filed, and is represented by the address of the electronic document that is the origin of the printed material 44, 48. . That is, if the electronic document that is the basis of the printed matter 44 or 48 is stored in the storage unit 108 of the personal computer 10, the address of the storage unit 108 in which the electronic document is stored or the electronic document is stored in the storage unit 108. If it is an HP, the address of that HP is stored. This information is recorded in the barcodes 442 and 448 recorded on the printed matter 44 and 46.

  Further, the device specification table 1087 indicates which MFP 20 or the like is the target of the information management system 1 when a plurality of MFPs 20, the book sensor 30 and the paper file reader are connected to the network line 50. 5 is a table in which is specified and stored, and is configured as shown in FIG.

  The search result table 1089 is a table that stores the strength (weight) of the relationship between the document indicated by the information (ID) indicating the location stored in the document table 1083 and the target document. It is configured as follows.

(Processing by information management system 1)
Next, the process (1) by the information management system 1 configured as described above will be described with reference to the drawings.

  FIG. 7 shows a flow of main processing performed by the personal computer 10. Note that the processing shown in this flow is performed by the control unit 100 of the personal computer 10, and more specifically, executed by the CPU constituting the control unit 10 according to a program stored in a ROM or the like.

  First, the control unit 100 receives the communication unit 102 from the operation unit 104 of the personal computer 10 or from the designated external device shown in FIG. 5, specifically, the multifunction device 20, the book sensor 30, and the paper file reader 40. The process waits until a command for executing any one of the processes is input via (step 701).

  Thereafter, when it is detected in step 701 that any instruction has been made, it is specified which process is the process. That is, when any command is input to the control unit 100, the control unit 100 first starts the printer driver that controls the recording unit 202 of the multifunction device 20 or reads the multifunction device 20. It is determined whether or not an external device operation preparation command is issued, such as activation of a multifunction machine utility for using the unit 204 (step 703).

  If the command input in step 703 is an external device operation preparation (step 703: YES), the control unit 100 of the personal computer 10 executes a pre-operation intelligent support process described later (step 705). When the process ends, the process waits until a command for executing any process is input (step 701).

  Note that the pre-operational intellectual support process is a process in which printing of specific document data is already performed within a predetermined period when a print command for specific document data is issued from the personal computer 10 to the recording unit 202 of the multifunction machine 20. This is a process for warning the user who has issued a print command of the fact in order to prevent duplicate printing, such as when it has been done. In the pre-operational intelligent support processing, when a fax transmission command is issued from the personal computer 10 to the line communication unit 212 of the multifunction machine 20 to a specific partner, this document data is already stored. In order to prevent duplicate fax transmissions, such as when the fax was sent to the other party, a process for warning the fact to the user who issued the fax transmission command is also performed.

  On the other hand, if the input command is not an external device operation preparation (step 703: NO), the command detected in step 701 is from the multifunction device 20, the book sensor 30 or the paper file reader 40 specified in FIG. It is determined whether the command is a command related to detection of the operation of the external device (step 707).

  When the determination result in step 707 is to detect the operation of the external device (step 707: YES), the control unit 100 receives information defined in FIG. 2B from the external device, that is, An input of status ID, destination address, target document address, and quantity is received (step 709). The state ID or the like is stored and held in a RAM or the like that constitutes the control unit 100.

  Then, an in-operation intelligent support process, which will be described later, is executed (step 711), and when this process ends, the process waits until a command for executing any one of the processes is input (step 701).

  The operating intelligent support process is related to the current work of the user when the process with the same command as the command from the external device has been executed in the past. This is a process for providing information.

  Further, when the input command is not an external device operation preparation (step 707: NO), it is determined whether or not the command detected in step 701 is the operation end detection of the external device whose operation is detected in step 707. Judgment is made (step 713).

  If the determination result in step 707 is to detect the end of the operation of the external device (step 713: YES), the control unit 100 executes a state table registration process (step 715), which will be described later. When the process ends, the process waits until a command for executing any process is input (step 701).

  Further, when the input command is not an external device operation end (step 713: NO), it is determined whether or not the command detected in step 701 is a search function call (step 717).

  When the determination result in step 717 is a search function call (step 717: YES), the control unit 100 executes a manual intellectual assistance process, which will be described later (step 719), and this process is completed. At this time, the system waits until a command for executing any of the processes is input (step 701).

  The manual intellectual assistance process is a process for presenting information related to the user's current business under conditions arbitrarily designated by the user.

  If the input command is not manual intellectual assistance processing (step 717: NO), it is determined whether or not the command detected in step 701 is shutdown of the personal computer 10 (step 721). Is satisfied (step 721: YES), the personal computer 10 is turned off. On the other hand, if it is not a shutdown command (step 721: NO), processing according to this command is executed (step 723). Then, after executing this process, it waits again until a command for executing any one of the processes is input (step 701).

(Intellectual support processing before operation)
FIG. 8 shows the flow of the intelligent support process before operation.

  When the pre-operation intelligent support process is executed in step 705, it is first determined whether or not the command input as the external device operation preparation command is a print command for the recording unit 202 (step 801). If it is a print command (step 801: YES), the process proceeds to step 802. On the other hand, if it is not a print command (step 801: NO), it is determined whether or not the command input as the external device operation preparation command is a PC fax transmission command to the line communication unit 212 (step 803). If it is a transmission command (step 803: YES), the process proceeds to step 804, whereas if it is not a PC fax transmission command (step 803: NO), the pre-operational intellectual support processing is terminated, the process returns to step 701, and It waits until a command for executing such processing is input (step 701).

  In step 802, whether or not the same document data as the document data to be printed is present in the already printed document, that is, in the document table of FIG. As a search condition, the event “print” and the address of the print target document data are set, and the event document search process is performed based on the two search conditions (step 805).

  In step 804, the document that has already been transmitted, that is, in the document table of FIG. 3, the event is stored as “send”. In order to confirm whether there is a record that was transmitted to the same party, the event “send”, the destination address (fax number) of the PC fax, and the address of the document data to be transmitted are used as search conditions. Based on these two search conditions, event document search processing is performed (step 805).

  FIG. 9 shows a flow of event document search processing. First, when this process is started, the control unit 100 reads one record that has not been subjected to this process from the document database 1083 (step 901). Then, it is determined whether or not the event “print” (“send”) specified as the search condition in step 802 (or step 804) matches the event of one record that is the target of this processing (step 903). If the event of the record to be processed is not “print” (“send”) (step 903: NO), this record is excluded from the process target, and the process returns to step 901 again.

  On the other hand, if the event of the record to be processed is “print” (“send”) (step 903: YES), is the document address set as a search condition in step 802 (or step 804)? It is determined whether or not (step 905).

  In step 905, if a document address is set as a search condition in step 802 (or step S804) (step 905: YES), the document address of one record to be processed is It is determined whether the document address specified as the search condition matches (step 907). If it is determined that the document addresses match (step 907: YES), the process proceeds to step 909. If it is determined that the document addresses do not match (step 907: NO), the process proceeds to step 901.

  If the document address is not set as the search condition in the determination in step 905 (step 905: NO), the process proceeds to step 909 without performing the determination in step 907.

  If it is determined in step 909 that the partner address is set as a search condition in step 802 (or step 804) (that is, if the address is passed through step 804; step 909: YES), the target of this processing is 1 It is determined whether the counterpart addresses of the two records match the counterpart address designated as the search condition (step 911). If it is determined that the partner addresses match (step 911: YES), the process proceeds to step 913. If it is determined that they do not match (step 911: NO), the process proceeds to step 901.

  Also, in the determination in step 909, if the partner address is not set as the search condition (that is, if the address goes through step 802; step 909: NO), the determination in step 911 is not made and the process proceeds to step 913. To do.

  Then, when it is not determined whether the partner address matches in the process of step 911 (step 905: NO or step 907: YES and step 909: NO), or when the partner address matches in the process of step 911 ( Step 905: NO or Step 907: YES, Step 909: YES, and Step 911: YES), the document data set as the search condition has already been printed, or the document data set as the search condition is already the same The record to be processed is added to the search result assuming that it has been sent to the other party (step 913).

  Thereafter, in step 915, it is determined whether or not the event document search process has been completed for all records in the document table. If not (step 915: NO), the process returns to step 901 to continue the process. If completed (step 915: YES), the event document search process is terminated and step 807 is executed.

  In step 807, it is determined whether or not the same document exists by the event document search process in step 805. Here, if it is determined that the same document is “no” (step 807: NO), the document data to be processed is not duplicated or transmitted to the same partner, and therefore the subsequent processing Is not performed (printing or transmission processing is performed as it is), the process returns to step 701 and waits until the next input is made.

  On the other hand, in the case of the same document “exist” (step 807: YES), the ID and date / time related to the latest record (last printed or transmitted) are read from the records determined to be the same (step 809). ) It is determined whether or not the six months have passed since the date and time is calculated from the current date and time (step 811).

  If it is determined that 6 months have passed (step 811: YES), the document data to be processed is duplicated or sent to the same party, but it is equivalent to the last printing or sending Since the period has elapsed, the subsequent processing is not performed (the printing or transmission processing is performed as it is), and the process returns to step 701 and waits until the next input is made.

  On the other hand, if it is determined that six months have not elapsed (step 811: NO), the same document is printed last ("print" as an event) or transmitted (event) from the document table (see FIG. 3). It is checked whether or not it has been updated ("update" as an event) (step 813).

  If it is determined in step 815 that the data has been updated (step 815: YES), printing or transmission processing is performed as it is, and the process returns to step 701 and waits until the next input is made. On the other hand, if it is determined that it has not been updated (step 815: NO), the type of operation is determined. If the operation is print (step 816: YES), the already printed document has the paper file ID. At the same time, in order to determine whether or not the file information is managed in the file information table 1085 (see FIG. 4), the paper file ID with the matching document address is read out in the file information table 1085 (step 817).

  If there is a paper file ID that matches the file information table 1085 as a result of step 817, it is determined that the current printing is to duplicate an unupdated document with the paper file ID when printing. The user is notified in the manner shown in FIG. 10A (step 821).

  On the other hand, if there is no paper file ID that matches the file information table 1085, the user is notified in a manner shown in FIG. 10B that the unupdated document is to be printed redundantly (step 823). ).

  If the operation is PC fax transmission (step 816: NO), the user is notified that the same document is going to be transmitted to the same party in the manner shown in FIG. 10C (step 824).

(Intellectual support processing during operation)
FIG. 11 shows the flow of the intelligent support process during operation.

  In step 711, when the in-operation intelligent support process is executed, first, the control unit 100 of the personal computer 10 receives (detected) the state ID, partner address, and target document address received from the external device in step 709. Is read from the RAM (step 1101), and GID search condition setting processing is executed (step 1103).

  FIG. 12 shows a flow of GID search condition setting processing. First, a state ID (see FIG. 2A and FIG. 2B) is set as a search condition (step 1201). Next, in the document search process of step 1105, in order to specify the search condition for searching with the state ID specified in step 1201 and the so-called “AND condition”, search conditions specific to each operation process are extracted. Therefore, the type of GID is determined. That is, first, it is determined whether or not the GID of the state ID set in step 1201 is “1 (see FIG. 2B)” (step 1203).

  If it is determined in step 1203 that the GID is “1” (step 1203: YES), the target document address is added as a search condition (step 1205), and step 1207 is executed. If it is determined in step 1203 that the GID is not “1”, step 1207 is executed without executing step 1205.

  In step 1207, it is determined whether or not the GID of the state ID set in step 1201 is “2 (see FIG. 2B)” (step 1207).

  If it is determined in step 1207 that the GID is “2” (step 1207: YES), the partner address is added as a search condition (step 1209). Then, the GID search condition setting process is terminated, and then the document search process (step 1105) is executed using the search condition specified by the GID search condition setting process.

  On the other hand, if it is determined in step 1207 that the GID is not “2”, the GID search condition setting process is terminated as it is. Similarly, the document search process (step 1105) is executed using the search condition specified by the GID search condition setting process.

  In step 1203 and step 1207, both are determined to be “NO” when the GID corresponding to the state ID is “0”.

  FIG. 13 shows the flow of the document search process (step 1105). First, all the records in the status table 1081 and the document table 1083 are set as initial values of the search result record (step 1301).

  Next, in order to specify the target document related to the specific record from the state table 1081, a search is executed according to the search condition specified by the previously executed GID search condition setting process (step 1103).

  That is, first, in step 1303, it is determined whether or not a state ID is specified as a search condition (step 1303). In the operating intelligent support process (step 711), since the state ID is normally set as the search condition in step 1201, the determination in step 1303 is “YES”. A record matching the state ID set as is stored as a new search result record (step 1305), and step 1307 is executed.

  In step 1307, it is determined whether or not a partner address is specified as a search condition, that is, whether or not the determination in step 1207 is “YES” and a partner address is added as a search condition in step 1209. If the partner address is set as a result of this determination (step 1307: YES), a record that matches the partner address set as the search condition is newly searched from the search result record stored in step 1305. The result record is stored (step 1309), and then step 1311 is executed. In step 1307, if the partner address is not specified as the search condition (step 1307: NO), step 1311 is executed without executing step 1309.

  In step 1311, it is determined whether or not the target document address is specified as the search condition, that is, whether or not the determination in step 1203 is “YES” and the target document address is specified as the search condition in step 1205. . If the target document address is set as a result of this determination (step 1311: YES), a record that matches the target document address set as the search condition is newly selected from the search result record stored in step 1305. Is stored as a search result record (step 1313), and then step 1315 is executed. If the target document address is not specified as the search condition in step 1311 (step 1311: NO), step 1315 is executed without executing step 1313.

  In step 1309 and step 1313, only one GID corresponding to each state ID is set to store a new search result record corresponding to each search condition based on the search result record specified in step 1305. (See FIG. 2 (b).)

  In step 1315, one unprocessed search result record is read from the search result records specified in steps 1303 to 1313 in order to perform the processing after step 1317 (the entity is one record in the state table 1081). Execute.

  In step 1317, it is determined whether or not the state ID included in the record read in step 1315 indicates a telephone call (for example, TLT, TLR), and if it is determined that it indicates a telephone call (step 1317: YES), the process proceeds to step 1319, and the telephone document table search process (step 1319) is executed.

  FIG. 14 is a flowchart showing the telephone document table search process (step 1319).

  When the telephone document table search process is executed, first, it is determined whether or not the state ID described in one record read in step 1315 is a call made by a call (step 1401). If it is determined that the status ID is TLR (step 1401: NO), the call start date and time is set to the start date and time described in the record (step 1403), and the process proceeds to step 1407.

  If it is determined that the state ID described in one record read out in step 1315 is a call made by a call (the state ID is TLT) (step 1401: YES), the call start date and time is started from the record description. It is set to the date and time (hereinafter also referred to as pre-call processing start time) that is 15 minutes retroactive from the date and time (step 1405).

  As a result, even in a situation where a call is made on the content of information handled on the personal computer 10 before the outgoing call, the call operation and the recorded content of the call are related to the information handled before the outgoing call. Can be considered.

  Thereafter, the process proceeds to step 1407, and the call end date / time is set to the end date / time described in the record. Thereafter, the post-call processing start date / time is set to the end date / time described in the record (step 1409), and the post-call processing end date / time is set 30 minutes after the state end date / time described in the record (step 1411). The handling of post-call information necessary for a call, such as information that became a hot topic in a call or a promised schedule, can also be regarded as related to the content of the call.

  In step 1413, one unprocessed record that has not yet been retrieved is read from the document table 1083, and it is determined whether or not the event that the record has is “open”. If it is determined that it is “open” (step 1415: YES), the record having the same document address as the document address of the record is set with a date and time after the record to be searched. The record with the date “close” is searched for the “close” corresponding to this “open”, and the date and time of the record is set as the “close” date. read out. Then, when it returns to step 1413, it is set as processed in this step so that it is not processed again. If there is no “close” record corresponding to “open”, the processing is continued with the date and time of “close” as the current date and time (step 1417).

  If the record processed in step 1417 determines whether the event is “open” between the call start date and time and the post-call processing end date and time, and if it is determined to be “open” (step 1419: YES), Records with the event “open” and “close” are stored in the search result table 1089 as search result records (step 1421).

  The document files specified by these records are used from the start date / time of the call to the end date / time of the call, that is, opened during the call, and are considered to be very relevant to the content of the call. The evaluation value of the record having the event “open” is set to “2” in the weight field of the search result table 1089 (step 1423), and the process proceeds to step 1413.

  In this embodiment, the evaluation value can be set to “2” or “1”, and it is considered that the larger the numerical value is, the higher the relevance is. However, the setting of the evaluation value is limited to this numerical value. It may be “5” or “10”, and may not be expressed as a numerical value. Moreover, the setting of these evaluation values may be arbitrarily set by the user, or may be set in the apparatus in advance.

  If it is determined in step 1419 that the event is not “open” between the call start date and time and the post-call processing end date and time (step 1419: NO), the process proceeds to step 1501 in FIG. It is determined whether or not “open” is later than the call end date and time, and if it is not later than the call end date and time (step 1501: NO), then the corresponding close date and time obtained in step 1417 is It is determined whether it is before the start date and time (step 1503).

  If it is determined that it is not before the call start date and time (step 1503: NO), records of the events “open” and “close” having the same document address are stored in the search result table 1089 as search result records ( Step 1505).

  And since it is a document that was opened before the call and handled during the call, it is at least related to the content of the call, but the relevance is not as strong as that opened during the call. The evaluation value of the record is set as “1” and stored in the weight field of the search result table 1089 (step 1507). Then, control goes to a step 1413.

  If it is determined in step 1501 that the date / time described in the record of the event “open” is later than the call end date / time, the process proceeds to step 1413.

  On the other hand, if it is determined in step 1415 that the event of one record read from the document table is not “open” (step 1415: NO), the process proceeds to step 1601 in FIG.

  In step 1601, the control unit 100 determines whether or not the event included in the record read from the document table 1083 in step 1413 is “update”, and determines that it is “update” (step 1). 1601: YES), it is determined whether or not the event “update” is set between the previously set call post-processing start date and time and the post-call processing end date and time (step 1603). If it is determined that it has been (step 1603: YES), the process proceeds to step 1605, and the document address of the record having the event “update” and the record having the event “open” having the same document address In the records with the date and time before the record being searched, Castings, searched as the corresponding "open" record, it is determined whether the corresponding "open" record exists in the search result table 1089 as a search result.

  If it is determined that the corresponding “open” record does not exist as a search result record in the search result table 1089 (step 1605: NO), the corresponding “open” record is registered in the search result table 1089 as a search result record. In addition, since the document specified by this record has been overwritten and saved after some processing, there is a high possibility that information depending on the content of the call has been added. Therefore, the evaluation value is set to “2” (step 1607), stored in the weight field of the search result table 1089, and the process proceeds to step 1413.

  If it is determined in step 1605 that the corresponding open record already exists as a search result record in the search result table 1089 (step 1605: YES), the evaluation value of the record having the corresponding “open” record in the search result record Is set to “2” (step 1609), and the weight of the corresponding record in the search result table 1089 is overwritten and saved. Thereafter, the process proceeds to step 1413. Since the document described in this record is also overwritten and saved after some processing after the call, it is highly likely that information depending on the call content has been added, so it is considered highly relevant to the call content. The evaluation value is set to “2”.

  If it is determined in step 1603 that the event “update” is not set between the start date / time of post-call processing and the end date / time of post-call processing (step 1603: NO), the event is not particularly related to the call. As a result, the step of assigning the evaluation value is skipped, and the process proceeds to step 1413.

  If it is determined in step 1601 that the event included in the record read from the document table in step 1413 is neither “open” nor “update” (step 1601: NO), the process proceeds to step 1701 in FIG. To do.

  In step 1701, the control unit 100 determines whether or not the event included in the record read from the document table 1083 in step 1413 is “create”, and determines that it is “create” (step 1701: YES), the process proceeds to step 1703, where it is determined whether a record having the event “create” is set between the post-call processing start date and time and the post-call processing end date and time. If it is determined that the file has been “created” (step 1703: YES), the document file specified by the record has to be created by the call, and is therefore highly relevant to the call. As a search result record, it is registered in the search result table 1089, and the evaluation value “2” is registered. To save to the field of the record (step 1705). Thereafter, the process returns to step 1413 and the same processing is repeated.

  Also, if it is determined that the call has not been “created” within the period from the call post-processing start date and time to the call post-processing end date and time (step 1703: NO), an evaluation value is assigned as having not been particularly related to the call Then, return to Step 1413 and repeat the same process.

  On the other hand, if it is determined in step 1701 that the event included in the record read from the document table in step 1413 is not “create” (step 1701: NO), the process proceeds to step 1801 in FIG.

  In step 1801, the control unit 100 determines from the document table 1083 whether or not all the unprocessed document records 1083 that are not search targets have been processed, and determines that all have not been completed. Then (step 1801: NO), the process returns to step 1413 and the same processing is repeated. If it is determined that all cases have been completed (step 1801: YES), the telephone document table search process is terminated, and the process proceeds to step 1323 of the document search process.

  In this embodiment, before the call start time or the pre-call processing start time, or within the period specified by the call start time or the pre-call processing start time and the post-call processing end time, or the call end Depending on whether the processing of the document file specified by the document address has been applied to any of the post-call processing end time from the time, and depending on the type of event applied to the document file, either You may attach a relation using only.

  Further, the call start date and time is set to a time that is 15 minutes retroactive, but this retroactive time is not limited, and may be, for example, 10 minutes or 20 minutes, and further, there may be no retroactive time. . The retroactive time may be set by the user or may be set in advance in the apparatus. This is the same when the post-call processing end date and time is set.

  In addition, the call start date and time is not limited to the time when the call is started, and may be when the destination telephone number is input or when it is off-hook, as long as any operation related to the call is performed. . Similarly, the call end date and time is not limited to the time when the call is stopped, and may be when on-hook or when a silent call continues for a certain period of time.

  On the other hand, if it is determined in step 1317 whether or not the status ID of the read unprocessed record indicates a telephone call, and if it is determined that it does not indicate a telephone call (step 1317: NO), step 1321 is performed. Migrate to

  In step 1321, in each record stored in the document table 1083 set as the initial value of the search result record in step 1301, the event is “create” from the date and time described in the record whose event is “create” or “open”. The period until the date and time described in the record whose event is “close” in which the same document address as the document address described in the record is described (that is, the document was “opened” or “ When the period during which it can be determined that it has been handled) overlaps the period from the start date to the end date described in the record of one status table 1081 read out in step 1315, the document table 1083 of the processing target Record is recorded as a search result record with a weight of 1 in the search result table 1089 (Step 1321).

  That is, in this process (step 1321), a document that is determined to have been opened or handled at the same time as the state of the external device that matches the instructed search condition is extracted. In the information management system 1 according to the first embodiment, the document data having such a relationship are regarded as having high relevance. For this reason, as described above, the “dates and times” that have been processed overlap “create”. "Or" open "is stored as a search result record.

  Note that, from the date and time described in the record whose event is “create” or “open”, the same document address as the document address described in the record such as “create” is described, and the event is “close” In determining the period up to the date and time described in the record, it is configured to take into account the identity of the user (the operator in FIG. 2B).

In step 1323, it is determined whether or not the processing in step 1321 has been completed for all records stored as search result records in the state table 1081. If the processing has been completed (step 1323: YES), the above processing is performed. The search result information is created from the search result record of the status table 1081 based on the search result information and the search result table 1089 (step 1325), and the document search process (step 1105) is terminated. If it is determined in step 1323 that all cases have not been completed (step 1323: NO), the process returns to step 1315 to continue the process.

  In the information management system 1 according to the present embodiment, the record stored in the state table 1081 adopts a configuration in which when the processing operation is performed, the document table is simultaneously stored as one record ( (See “Document Table Update Processing” described below.) In step 1321, each record of both tables is stored in the search result record as satisfying the search condition.

  Therefore, in order to exclude the search result record stored based on the record stored by such the same processing, the start date / time or end date / time of the search result record specified from the state table 1081 and the date / time of the document table 1083 are determined. It is preferable that the search result records having the same target document address and the same document address are not stored in step 1321 even if the condition in step 1321 is satisfied.

  When the document search process (step 1105) is completed, the control unit 100 continues to execute a search result display process based on the document search process (step 1105) (step 1107).

  In the document search process, a determination is made based on overlap between both periods. However, if the date / time described in the record whose event is “create”, “open”, or “close” is included in the period from the start date / time to the end date / time described in the record of the state table 1081, Event, which has the same document address as the document address described in the record such as “create” from the date and time described in the record where the event is “create” or “open” Except when the period from the start date to the end date and time described in the record of the status table 1081 is included in the period from the date and time described in the record with “close”, such a simple determination is performed. Adopting it in combination with the determination in step 1321 is preferable from the viewpoint of quick determination.

  Similarly, from the date and time described in the record where the event is “create” or “open”, the event having the same document address as the document address described in the record such as “create” is described as “close”. In the case where either the start date / time or the end date / time described in the record of the status table 1081 is included in the period up to the date / time described in the record “”, both will always overlap. Similarly, adopting such simple determination in combination with the determination in step 1321 is preferable from the viewpoint of quick determination.

Furthermore, even if either the start date / time or the end date / time described in the record of the state table 1081 and the date / time described in the record whose event is “create”, “open”, or “close” are duplicated, As described above, if such a simple determination is used in combination with the determination in step 1321, it is preferable from the viewpoint of quickness of determination, as shown above. FIG. 1107) is shown. First, at the start of processing, the date and reference sort flag are turned OFF (step 1901).

  Next, whether each search result record specified as the search result information created in step 1325 is a search result record specified from the state table 1081 (specified by executing steps 1303 to 1313). Or the search result record (search result table 1089) specified from the document table 1083 (specified by executing steps 1315 to 1323). That is, both search results are classified with the former as the search result for the target document and the latter as the search result for the used document (step 1903).

  When the processing in step 1903 is completed, in order to display the search result information divided into the used document and the target document in step 1903, the displayed used document or target document is displayed in any order. Execute the process to determine whether to display with.

  First, in step 1905, it is determined whether or not sorting by date and time is selected as the display order (step 1905).

  If sorting is not specified by date and time (step 1905: NO), the same weight or no weight is assigned in the order of evaluation values (weights) set during the document search process in step 1319 ( (Target document) is sorted in descending order of the number of references, in order from the search result record having the largest weight and reference number for both search results classified into the used document and the target document in step 1903 (step 1907), Subsequently, the reference number sort flag is turned ON (step 1909). Then, Step 1915 is executed.

  On the other hand, when sorting is specified by date and time (step 1905: YES), the control unit 100 sets the same weights in the order of the weights set in step 1319 for both search results classified in step 1903, or Those not weighted (target document) are sorted in order from the search result record with the newest date and time (step 1911), and then the date and time sort flag is turned ON (step 1913). Then, step 1915 is executed as described above.

  In the information management system of this embodiment, when displaying the search results, the records are sorted in the order of the weights of the records, and those having the same weight can be sorted by two items of date and reference number. For this reason, whether to sort by date or reference number is determined only by determining whether or not the item is sorted by one item, the user sorts in order of weight, and there are multiple items with the same weight. If it exists, it is possible to determine whether to sort by date or reference number (if the weight is the same, if sorting by date is not specified, sorting by reference number is specified. It is considered.)

  In addition, it is possible to specify whether to sort in the order of weights and whether to sort by date and time or the number of references, for example, via the operation unit 104 after executing the process of step 1901 and before executing the process of step 1905. What is necessary is just to make it the structure which a user designates.

  In step 1915, based on the search result records sorted in accordance with the conditions specified in step 1907 or 1911, a list for each used document and target document is generated so that the corresponding document can be accessed. In step 1917, these lists are displayed.

  As described above, in the information management system 1 according to the first embodiment, when the operation of the external device is detected in step 707, the operation-time intelligent support process (step 711) is executed in accordance with the detection. I am letting. Accordingly, in relation to the detected processing operation, the user can be notified of a document that has been opened or handled at the same time in the past. If necessary processing exists for a document, this processing can be performed simultaneously (simultaneously).

  For example, when a fax transmission is performed, it is possible to view a document that has been opened in the past fax transmission and determine whether or not this document should be transmitted.

  FIG. 20 to FIG. 23 are diagrams illustrating the execution result of the in-operation intelligent support process displayed on the display unit 106 of the personal computer 100 by executing Step 1917.

  More specifically, FIG. 20 shows a case where a print processing command for arbitrary document data stored in the storage unit 108 is issued from the personal computer 10 to the recording unit 202 of the multifunction machine 20 (processing operation (state PC printing is executed as shown in FIG. 2 (b)), and the in-operation intelligent support process (step 711) is executed, and the search result relating to the target document specified thereby is displayed.

  That is, when PC printing is executed, the document search process (step 1105) is executed based on the status ID “PRN” and the target document address that is the object of the current PC print process. As a result, the date and time when the target document data to be printed this time was printed in the past is displayed in the form of FIG. 20 (in this case, the addresses and the reference numbers are all displayed in the same manner in FIG. 20). .)

  FIG. 21 shows the used documents that have been opened within the period during which printing of the target document data to be printed this time has been executed.

  For example, the current PC print has the ID “sid1” in FIG. 2A (in this record, the start date and time is “11:59:00 on August 11, 2005” and the end date and time is “August 2005”. 11th, 12:02:00 ”), and the document address of the used document related to the target document of sid1 is“ file: // *** / *** / d2 ”,“ file: // *** ” / *** / d3 ”(In FIG. 3, the date and time described in the ID using the document address of the document used is“ id2 ”“ August 11, 2005 11:50:00 ”and“ id6 ”“ 2005 ”. If August 11 12:00:00 ”and did8 is“ August 11, 2005 12:01:00 ”) Inside, "file: // * * / *** / d2 "," file: // *** / *** / d3 "Documents pertaining to become that had been opened. Therefore, the predetermined items related to these two usage documents are displayed according to the mode of FIG.

  22 and 23, in step 707, a telephone call (event “TLT” in FIG. 2B) or a telephone call (in FIG. 2B) is made via the line communication unit 212 of the multi-function device 20. The display example in the case of the event “TLR”) is shown (the process up to the display is the same as the above description and is omitted).

  In FIG. 20, the PC print and GID is “1” (see FIG. 2B), and the document search process (step 1105) is executed by specifying the document address as the search condition. Although the reference numbers are all the same and only the date and time are displayed differently, in the case of a telephone call or a telephone call, the GID is “2” (see FIG. 2B), and the document address is specified as a search condition. However, since the document search process (step 1105) is executed, different addresses are displayed for the target document addresses shown in the “address” column shown in FIG.

  Further, in the information management system 1 of this embodiment, the addresses displayed in FIGS. 20 to 23 are displayed in a hyperlink format (step 1917), and when this is selected via the operation unit 104, this address is displayed. Is read from the storage unit 108 and displayed on the display unit 106.

(Status table registration process)
FIG. 24 shows the flow of registration processing in the status table 1081 shown in FIG.

  In step 715, when the state table registration process is executed, the control unit 100 of the personal computer 10 first adds a record for registration to the state table 1081, and generates a unique ID. Then, this unique ID is registered as the ID of this new record (step 2401), and then step 2403 is executed.

  In step 2403, the date and time when the operation of the external device is detected in step 707 and the date and time when the operation end of the external device whose operation is detected in step 707 are detected in step 713 are set as the start date and time, respectively. In addition to registering in the new record by 2401, in step 709, prior to the operation-time intelligent support process (step 711), input is received from an external device whose operation has been detected, and the RAM that constitutes the control unit 100 is stored and held. The process of registering the state ID, the destination address, the target document address and the amount stored in the new record in the same step 2401 is executed.

(Manual intellectual assistance processing)
25 and 26 show the flow of manual intellectual assistance processing. FIG. 28 is a diagram showing a display mode of information displayed on the display unit 106 of the personal computer 10 when the manual intelligent new process is executed.

  In step 719, when the manual intellectual assistance process is activated, this process starts. This process is configured to operate in parallel with the personal computer main process shown in FIG. In other words, the process of step 719 proceeds to the process of step 701 without waiting for the completion of the manual intellectual assistance process after starting this manual intellectual assistance process.

  First, the control unit 100 of the personal computer 10 generates a set for each state ID from the records in the state table 1081, and executes processing for sorting the records set for each state ID in order of start date and time (step 2501). The result obtained by the above is displayed on the display unit 106 of the personal computer 10 (step 2503).

  Here, the display in step 2503 is displayed so that only the names of the respective processing operations indicated by the state ID are displayed so that the entire state 2805 is reduced (PC print in FIG. 28). (Refer to the display mode.)

  In step 2505, in the display mode displayed by the processing in step 2503, the radio of the top record (record sorted in the top in step 2501) in the state 2805 (PC print in FIG. 28) displayed at the top is displayed. The button 2807 (see FIG. 28) is set to be ON as an initial setting (step 2505).

  After the manual intellectual assistance process is activated (step 719), the control unit 100 stands by until the user operates through the operation unit 104 with the procedure up to step 2505 being executed (step 2507).

  In this standby state (step 2507), when the user inputs a command via the operation unit 104, the control unit 100 determines whether or not the command is a press of a development icon 2801 (see FIG. 28). Is determined (step 2509).

  If the input command is to press the expansion icon 2801 (step 2509: YES), the record information in the state 2805 corresponding to the pressed expansion icon 2301 is displayed in a list form according to the sort in step 2501. At the same time (step 2511), the expanded icon 2801 in the expanded state 2805 is replaced with a reduced icon 2803 (step 2513).

  More specifically, the processing in steps 2511 and 2513 is based on FIG. 28. Before the expansion icon 2801 is pressed (step 2509), the state 2805 is expanded in the PC fax transmission as in the case of PC printing. It is displayed with the icon 2801 (in other words, the list (record) is not displayed).

  In this state, when step 2509 is executed for the expansion icon 2801 for PC fax transmission (step 2509: YES), a record in which the state ID is “FPT” in the state table 1081 is displayed in step 2501. 28 are displayed in the order in which they are sorted (step 2511), and the expansion icon 2801 relating to PC fax transmission is replaced with a reduction icon 2803 (step 2513: the display changes from “+” to “−”). Will be changed.) Note that when the step 2513 is finished for the first time, the step 2505 is valid, and any radio button 2807 is OFF in the record displayed in association with the PC fax.

  On the other hand, in the standby state in step 2507, when the input command is not pressing the expansion icon 2801 (step 2509: NO) but pressing the reduction icon 2803 (step 2515: YES), the PC fax transmission shown in FIG. The one displayed in the mode is changed to the PC print mode. That is, the list display of the record in the corresponding state 2305 is deleted (step 2517), and the reduced icon 2803 is replaced with the expanded icon 2801 (step 2519).

  Further, in the standby state in step 2507, when the input command is not pressing the reduction icon 2803 (step 2515: NO) but pressing the radio button 2807 (step 2521: YES), a predetermined record (initial state) , The radio button 2807 that is turned on for the topmost state 2305 is turned off (step 2523), and the radio button 2807 corresponding to the user's operation is turned on (step 2525).

  If step 2513, step 2519, and step 2525 are executed, the process returns to step 2507 and waits until the user performs an operation again.

  Here, in the standby state in step 2507, when the command input by the user's operation is not pressing any of the expansion icon 2801, the reduction icon 2803, and the radio button 2807 (step 2509, step 2515, and step 2521: NO) ), The process shown in FIG. 26 is performed.

  That is, the control unit 100 of the personal computer 10 determines whether or not the command input by the user's operation is the end of the manual intellectual assistance process, specifically, whether or not the close button 2817 is pressed. Judgment is made (step 2601), and when this condition is satisfied (step 2601: YES), the processing is terminated.

  On the other hand, when the close button 2817 is not pressed (step 2601: NO), the list display button 2809, the memory storage button 2811, the all display button 2813 or the all print button 2815 are displayed. To read the radio button ON record (state ID, GID, destination address, target document) (step 2603).

  Based on the read information, a GID search condition setting process (step 2605) and a document search process (step 2607) are executed, and then step 2609 is executed. It should be noted that both the processes executed in step 2605 and step 2607 are the GID search condition setting process (step 1103) and the document search process (step 1105) performed in the operation-time intelligent support process (step 711). Since it is the same, the description is abbreviate | omitted.

  In step 2609, it is determined whether or not the instruction via the operation unit 104 of the user that has caused the execution of step 2603 is to press the list display button 2809.

  If the list display button 2309 is pressed (step 2609: YES), the document intellectual assistance process is started using the result of the document search process in step 2607 (step 2611). Details of the document intellectual assistance process will be described later with reference to FIG.

  On the other hand, if the list display button 2809 is not pressed (step 2609: NO), it is determined whether or not the memory save button 2811 is pressed (step 2613), and when this condition is satisfied (step 2613: YES). The control unit 100 instructs the multifunction device 20 to write the document data of the document address described in the record of the search result obtained by the document search process (step 2607) to the removable medium 2101 and also stores the storage unit. The corresponding document data is transmitted from 108 to the multi-function device 20 via the communication unit 102. On the other hand, in response to this instruction, the control unit 200 of the multifunction device 20 writes the corresponding document data received via the communication unit 214 in the removable media 2101 (step 2615).

  If the memory save button 2811 is not pressed (step 2613: NO), it is determined whether or not all display buttons 2813 are pressed (step 2617). When this condition is satisfied (step 2617: YES), the control is performed. The unit 100 opens the document data of the document address described in the search result record obtained by the document search process (step 2607), and sequentially displays the contents on the display unit 106 at a predetermined interval, for example, every 2 seconds. (Step 2619).

  If all the display buttons 2813 are not pressed (step 2617: NO), it is determined whether all the print buttons 2815 are pressed (step 2617). If this condition is satisfied (step 2617: YES), the control is performed. The unit 100 transmits the document data of the document address described in the search result record obtained by the document search process (step 2607) to the multi-function device 20 via the communication unit 102, and the recording unit 202 of the multi-function device 20 transmits the document data. Printing is performed (step 2623).

  If all the print buttons 2815 are not pressed (step 2621: NO), another process associated with the press is executed, or it is determined that the press is an error, and the user performs the operation again. Wait (step 2507).

  Also, when step 2611, step 2615, step 2619, and step 2623 have been executed, the process returns to step 2507 and waits again until an input from the user is made.

  FIG. 27 shows the flow of the document intellectual assistance process started in step 2611. FIG. 29 is a diagram showing a display mode of information displayed on the display unit 106 of the personal computer 10 in accordance with the execution of the document intellectual assistance process.

  First, in step 2701, the control unit 100 of the personal computer 10 uses the record having the same document address from the search result records obtained by the document search process (step 2607) to retrieve the document data having the same document address. The reference count (number of records whose event is open) and the last access date (date and time described in the latest record) are tabulated (step 2701), and step 2703 is executed.

  In step 2703, the total result is displayed on the display unit 106 in the manner shown in FIG. At that time, the radio button of the first record among the displayed records is turned ON (step 2705).

  Here, after the document intellectual assistance process is activated (step 2611), the control unit 100 waits until the user operates through the operation unit 104 in a state where the procedure up to step 2705 is executed (step 2611). 2707).

  In this standby state (step 2707), when the user inputs a command via the operation unit 104, the control unit 100 determines whether the command is a press of a radio button 2901 (see FIG. 29). (Step 2709), and when this condition is satisfied (step 2709: YES), step 2701 is executed.

  In step 2707, the radio button 2901 that is turned on for a predetermined record (the first record in the initial state) is turned off (step 2711), and the radio button 2901 corresponding to the user operation is turned on (step 2711). Step 2713).

  On the other hand, if the determination in step 2709 is not pressing of the radio button 2901, it is determined whether or not the display button 2903 is pressed (step 2715). If this condition is satisfied (step 2715: YES), step 2717 is executed. Execute.

  In step 2717, the document data of the document address whose radio button is ON is opened and displayed on the display unit 106.

  If the determination in step 2715 is not pressing the display button 2903, it is determined whether or not the print button 2905 is pressed (step 2719). If this condition is satisfied (step 2719: YES), step 2721 is executed. Execute.

  In step 2721, the control unit 100 reads out the document data of the document address of the radio button ON from the storage unit 108 and transmits the corresponding document data to the multifunction device 20 via the communication unit 102, and the recording unit of the multifunction device 20. 202 prints this.

  If the determination in step 2719 is not pressing the print button 2905, it is determined whether or not the related document button 2907 is pressed (step 2723). If this condition is satisfied (step 2723: YES), step 2725 is determined. Execute.

  In step 2725, all records in which the event is described as “open” are extracted from the document table 1081 during the period when the document data of the document address whose radio button 2901 is ON is open (between open and close) ( Step 2725).

  This will be described in detail by taking FIG. 29 as an example. In this extraction, the document data stored in the document address “file: // ## / ## / ## 2” has a reference count of r2. From there, there is a period that has been opened r2 times, and all these periods are performed.

  It should be noted that the same user (operator in FIG. 3) is considered when determining the period during which the document data of the document address whose radio button 2901 is ON is open.

  Then, the document intellectual support process is started again for the search result record obtained by the extraction in step 2725 (step 2727).

  That is, the user can continuously know documents related to a certain document by executing the document intellectual assistance process.

  Further, if the determination in step 2723 is not pressing of the related document button 2907, the control unit 100 determines whether or not the closing button 2909 is pressed (step 2729), and when this condition is satisfied (step 2729: YES), the document intellectual assistance process (step 2611) is terminated, the process returns to step 2507 and waits until an operation from the user is performed.

  On the other hand, when it is determined that the close button 2909 is not pressed (step 2729: NO), another process associated with this press is executed, or it is determined that this press is an error, and the user is operated again. (Step 2707).

  Note that when step 2713, step 2717, step 2721, and step 2727 have been executed, the process returns to step 2707, and waits for input from the user again.

(Processing by information management system 2)
Next, the process (2) by the information management system 1 configured as described above will be described with reference to the drawings. The process (2) is operated in parallel with the process (1).

  FIG. 30 is a flowchart showing a processing procedure for updating the document table 1083 performed by the personal computer 10. The process (2) shown in this flow is performed by the control unit 100 of the personal computer 10, and more specifically, executed by the CPU constituting the control unit 10 according to a program stored in a ROM or the like. It is.

  First, the control unit 100 operates the document data stored in the storage unit 108 via the operation unit 104, or the operation of the multifunction device 20, specifically, “ When the processing operation (state) described as “(copied to personal computer)” in the item “target document address” is activated, the target document data is transmitted from the multifunction device 20 to the personal computer 10, and this target document data is newly added. Further, the wireless tags 322 and 324 of the books 32 and 34 stored in the storage unit 108 are read by the wireless tag reading unit 306 of the book sensor 30, and the information is transmitted to the personal computer 10 via the communication unit 34. If the homepage on the Internet 70 (hereinafter referred to as “HP”) introducing the book 32 or the like related to transmission from the book sensor 30 is browsed (hereinafter referred to as “HP”). These operations or processes "File operation".) To determine (step 3001).

  As a result of the determination in step 3001, when it is determined that a file operation has been performed (step 3001: YES), the control unit 100 newly adds a record to the document table 1083, and generates and registers a unique ID for this record. (Step 3003) and Step 3005 is executed.

  As a result of the determination in step 3001, when this condition is not satisfied (step 3001: NO), the process waits until a file operation is performed.

  In step 3005, in the new record added in step 3003, the full path name of the target file is registered in the current date and time, the document address, the application operated by the operation application, and the operator type are registered in the operator.

  Thereafter, a process for determining information to be registered in an “unregistered” event is performed (steps 3007 to 3033).

  First, the control unit 100 determines whether or not the file operation performed in step 3001 is storage of a new document file in the recording unit 108 (hereinafter referred to as “file generation”) (step 3007). When the file is generated (step 3007: YES), “create” is registered as an event.

  On the other hand, if the file operation is not file generation (step 3007: NO), it is next determined whether or not the document file stored in the storage unit 108 has been opened (hereinafter referred to as “file open”) (step 3). 3011) When this condition is satisfied (step 3011: YES), “open” is registered as an event (step 3013).

  If the condition is not satisfied in step 3011 (step 3011: NO), it is determined whether or not the document data stored in the storage unit 108 is updated (overwritten) (step 3015). When the condition is satisfied (step 3015: YES), “update” is registered as an event (step 3013).

  If the condition is not satisfied in step 3015 (step 3015: NO), it is determined whether or not the document data stored in the storage unit 108 is transmitted (including PC fax transmission) (step 3019). ) When this condition is satisfied (step 3019: YES), “send” is registered as an event (step 3021).

  If the condition is not satisfied in step 3019 (step 3019: NO), the document data stored in the storage unit 108 is printed (the state “PC fax transmission” in FIG. 2B corresponds). It is determined whether or not there is (step 3019), and when this condition is satisfied (step 3021: YES), “send” is registered as an event (step 3021).

  In step 3015, when the condition is not satisfied (step 3015: NO), it is determined whether or not the document data stored in the storage unit 108 is printed (using the recording unit 202 of the multifunction device 20). Judgment is made (step 3023), and when this condition is satisfied (step 3023: YES), “print” is registered as an event (step 3025).

  In step 3023, when the condition is not satisfied (step 3023: NO), it is determined whether or not the user is browsing the HP (step 3027). When this condition is satisfied (step 3027: YES), the event "Open" is registered (step 3029).

  Furthermore, when the condition is not satisfied in step 3027 (step 3027: NO), it is determined whether the file or HP is closed corresponding to the file open (step 3011) or the HP browsing (step 3027). (Step 3031) When this condition is satisfied (Step 3031: YES), “close” is registered as an event (Step 3029).

  In step 3031, when the condition is not satisfied (step 3031: NO), or after finishing step 3009, step 3013, step 3017, step 3021, step 3025, step 3029 or step 3033, the control unit 100 It waits again until the file operation is performed.

  As mentioned above, although the above description according to the first embodiment mainly uses “document data” as an example, the data that can be the target of the information management system 1 is not limited to “document data”. For example, “image data” Even if “voice data” or other data, or a mixture of these various data, the same content (processing) can be realized.

(Example 2)
Hereinafter, an information management system different from the first embodiment will be described in detail.

  The second embodiment does not include the “GID” used in the first embodiment, that is, “GID” is not defined in FIG. 2B. This embodiment is different from the first embodiment only in that “GID search condition setting process” is not performed in the support process and the manual intellectual support process. Therefore, in the following description, details of the same configuration and processing procedure will be omitted, and only the differences will be described (the processing procedure in the manual intellectual assistance processing is the same as the in-operation intellectual assistance processing). Therefore, in the second embodiment, the operation intelligent support process will be substantially described.)

(Intellectual support processing during operation)
FIG. 31 shows the flow of the intelligent support process during operation.

  In step 711 of FIG. 7, when the operation-time intelligent support process is executed, first, the control unit 100 of the personal computer 10 receives (detected) an input from the external device in step 709, a partner address, The target document address is read from the RAM. Then, one selected by the user via the operation unit 104 is set as a search condition (step 3101), and a document search process is executed (step 3103).

  FIG. 13 shows the flow of the document search process (step 3103). First, all the records in the status table 1081 and the document table 1083 are set as initial values of the search result record (step 1301).

  Next, in order to specify the target document related to the specific record from the status table 1081, a search is executed according to the search condition selected in step 3103 executed previously.

  That is, first, in step 1303, it is determined whether or not a state ID is specified as a search condition (step 1303). When this condition is satisfied (step 1303: YES), the search condition is retrieved from the state table 1081. A record that matches the state ID set as is stored as a search result record (step 1305), and step 1307 is executed. When the state ID is not set as the search condition (step 1303: NO), step 1307 is executed without executing step 1305.

  In step 1307, it is determined whether or not a partner address is added as a search condition. When this condition is satisfied (step 1307: YES), the search result record stored in step 1305 is set as a search condition. The record that matches the other party address is stored as a search result record (step 1309), and then step 1311 is executed. In step 1307, if the partner address is not added as a search condition (step 1307: NO), step 1311 is executed without executing step 1309.

  In step 1311, it is determined whether or not the target document address is added as a search condition. If the target document address is set as a result of this determination (step 1311: YES), a record that matches the target document address set as the search condition is retrieved from the search result record stored in step 1305 or the like. The search result record is stored (step 1313), and then step 1315 is executed. If the target document address is not added as a search condition in step 1311 (step 1311: NO), step 1315 is executed without executing step 1313.

  Here, the search result record obtained as a result of executing Steps 1303 to 1313 will be described in more detail.

  When all the determinations are “YES” in the determinations in step 1303, step 1307, and step 1311, the search result record has a record in the state table 1081 that is the same as that stored in step 1313.

  Also, if the determinations in step 1303 and step 1307 are “YES” and the determination in step 1311 is “NO”, the search result record is the last record in the same status table 1081 as that stored in step 1309. Have

  In addition, when the determinations of step 1303 and step 1311 are “YES” and the determination of step 1307 is “NO”, the search result record is the same as the record stored in step 1313, and the record of the same state table 1081. Have

  If the determination in step 1303 is “YES” and the determinations in step 1307 and step 1311 are “NO”, the search result record is the same as that stored in step 1305 in the final state table 1081. Have

  Also, if the determination in step 1303 is “NO” and the determinations in step 1307 and step 1311 are “YES”, the search result record is the same as the record stored in step 1313 in the final state table 1081. Have

  If the determinations in steps 1303 and 1311 are “NO” and the determination in step 1307 is “YES”, the search result record is the same as that stored in step 1309 in the final state table 1081. Have

  Also, if the determination in step 1303 and step 1307 is “NO” and the determination in step 1311 is “YES”, the search result record is the same as the record stored in step 1313, and the record in the same state table 1081. Have

  Furthermore, when all the determinations in the determinations in step 1303, step 1307, and step 1311 are “NO”, the search result record is a record of the state table 1081 that is the same as the state table 1081 set as the initial value in step 1301. Have.

  In step 1315, one unprocessed search result record is read from the search result records specified in steps 1303 to 1313 in order to perform the processing after step 1317, and step 1317 is executed.

  The processing after step 1317 is the same as that in the first embodiment, and the details are omitted.

The figure which showed the structure of the information management system in the Example of this invention (A) is the figure which showed the state table in the Example of this invention. (B) is the figure which showed the definition of each item memorize | stored in the state table in the Example of this invention. The figure which showed the document table in the Example of this invention The figure which showed the file information table in the Example of this invention The figure which showed the device designation | designated table in the Example of this invention The figure which showed the search result table in the Example of this invention The figure which shows the flow of the main process performed by the personal computer in the Example of this invention. The figure which shows the flow of the intellectual assistance process before an operation | movement in the Example of this invention. The figure which shows the flow of the event document search process in the Example of this invention. (A), (b), (c) is a figure which shows the display mode accompanying execution of the intelligent support process before operation | movement of this invention. The figure which shows the flow of the operation time intellectual assistance process in Example 1 of this invention. The figure which shows the flow of the GID search condition setting process in Example 1 of this invention. The figure which shows the flow of the document search process in the Example of this invention. The figure which shows the flow of the document search process in the Example of this invention. The figure which shows the flow of the document search process in the Example of this invention. The figure which shows the flow of the document search process in the Example of this invention. The figure which shows the flow of the document search process in the Example of this invention. The figure which shows the flow of the document search process in the Example of this invention. The figure which shows the flow of the search result display process in the Example of this invention. The figure which shows the display mode (state table relation) of the search result in the operation time intellectual assistance process in the Example of this invention. The figure which shows the display mode (document table relation) of the search result in the operation time intellectual assistance process in the Example of this invention. The figure which shows the display mode (state table relation) of the search result in the operation time intellectual assistance process in the Example of this invention. The figure which shows the display mode (document table relation) of the search result in the operation time intellectual assistance process in the Example of this invention. The figure which shows the flow of the state table registration process in the Example of this invention. The figure which shows the flow of the manual intellectual assistance process in the Example of this invention. The figure which shows the flow of the manual intellectual assistance process in the Example of this invention. The figure which shows the flow of the document intellectual assistance process in the Example of this invention. The figure which shows the display mode (state table relation) of the search result in the manual intellectual assistance process in the Example of this invention. The figure which shows the display mode (document table relation) of the search result in the manual intellectual assistance process in the Example of this invention. The figure which shows the flow of the document table update process in the Example of this invention. The figure which shows the flow of the operation | movement intellectual assistance process in Example 2 of this invention.

Explanation of symbols

10 PC 20 MFP 30 Book sensor 40 Paper file reader 50 Network line 60 Telephone line 70 Internet network 80 Router

Claims (10)

Communication with other interactive communication device and dialogue are able to communicate interactively communication means via a public telephone line, and providing means for providing a first period an interactive communication time period by the interactive communication means, an external device provided with A computer-readable information management program for controlling an information processing apparatus that is connected to the third storage means for storing usage data and is accessible.
The computer,
First detecting means for detecting a pre-Symbol first period,
First storage means for storing a first time period detected by said first detection means,
One or a plurality of utilization means for utilizing the utilization data stored in the third storage means;
Second detection means for detecting a second period, which is a period for which the use data is used by the use means;
And the second period detected by the previous SL second detecting means, the usage data specifying information for specifying the usage data and usage target in the second period, a second storage means for storing in association with,
Identified by the from the end of the first period to the first period and the third period plus a first predetermined time period, wherein when the second period overlap, the usage data specifying information associated with the second period Association granting means for granting an association of the usage data to be associated with the dialog communication by the dialog communication means;
An information management program characterized in that it functions as a function. The association giving means is
The second period is included in the first period, in the first predetermined period, or before or after the third period, and the processing performed on the usage data The information management program according to claim 1, wherein the degree of association can be given on condition that at least one of the types of the information is a condition . Communication with other interactive communication device and dialogue are able to communicate interactively communication means via a public telephone line, and providing means for providing a first period an interactive communication time period by the interactive communication means, an external device provided with A computer-readable information management program for controlling an information processing apparatus that is connected to the third storage means for storing usage data and is accessible.
The computer,
First detecting means for detecting a pre-Symbol first period,
First storage means for storing a first time period detected by said first detection means,
One or a plurality of utilization means for utilizing the utilization data stored in the third storage means;
Second detection means for detecting a second period, which is a period for which the use data is used by the use means;
And the second period detected by the previous SL second detecting means, the usage data specifying information for specifying the usage data and usage target in the second period, a second storage means for storing in association with,
And a fourth period in which by adding a period retroactively second predetermined period from the beginning of the first period to the first period, if said second period overlap, said that associated with the second period Association granting means for granting an association of the usage data specified by the usage data specifying information as related to the dialog communication by the dialog communication means;
An information management program characterized in that it functions as a function. The association giving means is
The second period is included in the first period, the second predetermined period, or before or after the fourth period, and the processing performed on the usage data The information management program according to claim 3, wherein the degree of association can be given on condition that at least one of the types of the information is a condition . Communication with other interactive communication device and dialogue are able to communicate interactively communication means via a public telephone line, and providing means for providing a first period an interactive communication time period by the interactive communication means, an external device provided with A computer-readable information management program for controlling an information processing apparatus that is connected to the third storage means for storing usage data and is accessible.
The computer,
First detecting means for detecting a pre-Symbol first period,
First storage means for storing a first time period detected by said first detection means,
One or a plurality of utilization means for utilizing the utilization data stored in the third storage means;
Second detection means for detecting a second period, which is a period for which the use data is used by the use means;
And the second period detected by the previous SL second detecting means, the usage data specifying information for specifying the usage data and usage target in the second period, a second storage means for storing in association with,
Against the first period, the fifth period is a period obtained by adding a period retroactively second predetermined period from the beginning of the first predetermined period and said first period from the end of the first period, and the second period If there is an overlap, an association providing unit that associates the usage data specified by the usage data specifying information related to the second period as related to interactive communication by the interactive communication unit;
An information management program characterized in that it functions as a function. The association giving means is
The second period is included in the first period, in the first predetermined period, in the second predetermined period, or before or after the fifth period; and 6. The information management program according to claim 5, wherein a degree of association can be given on condition that at least one of types of processing performed on the usage data . The information management program according to any one of claims 3 to 6, wherein the interactive communication by the interactive communication means is interactive communication by calling. The information processing apparatus includes:
An output means for outputting information ;
The computer,
Said usage data specifying information the association is provided by pre-Symbol-related application means, together with information indicating the interaction communication of claims 1 to 7, characterized in that to function as an output control means for outputting to said output means An information management program according to any one of the above. An information processing apparatus comprising a computer that stores the information management program according to claim 1 and that can read and execute the information management program . An external device comprising: interactive communication means capable of interactive communication with another interactive communication device via a public telephone line; and providing means for providing a first period during which interactive communication is performed by the interactive communication means ;
An information processing apparatus according to claim 9;
An information management system characterized by comprising:

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