JP4059530B2 - Button telephone equipment - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a hold tone of a key telephone device connected to an ISN network or ISDN, and more particularly to a key phone device capable of selecting a hold tone by a partner.
[0002]
[Prior art]
Conventionally, when a call is made with a telephone device having a hold function, a caller (or receiver) can hold the call by pressing a hold button as necessary. In the meantime, the telephone device generally transmits an appropriate melody to the other party while waiting. Some recent telephone devices prepare several types of melody to avoid uniformity, and switch the melody that matches the call time and the line number of the incoming office line.
[0003]
[Problems to be solved by the invention]
However, in the above-described hold function of the prior art, when a call through a station line is put on hold, a hold sound (melody) is determined by the line number or time of the incoming station line. Accordingly, there is a problem that some customers cannot always listen to their favorite hold sound (melody), and may be uncomfortable during the waiting time.
[0004]
The present invention has been made in view of the above points, and an object of the present invention is to provide a button telephone device that can remove the above-mentioned problems and transmit a holding tone (melody or commercial) that suits the other party's preference. And
[0005]
[Means for Solving the Problems]
In order to solve the above-mentioned problems, the present invention comprises a main apparatus accommodating a plurality of office lines connected to an ISDN and a plurality of telephones connected to the main apparatus, and is put on hold by pressing a hold button of the telephone. In the button telephone device in which the function operates, the main device includes a storage unit, a control unit, and a holding sound source unit, and in advance, a holding tone identification code corresponding to each customer's telephone number is registered in the storage unit, A holding sound generating means for generating a melody or commercial holding sound corresponding to the holding sound identification code and a switching means for outputting the holding sound by switching to the holding sound generating means corresponding to the holding sound identification code are provided, and an incoming call is received on the office line. There controller calls a predetermined telephone from the plurality of telephones, performs call with the phone with the caller, hold signals to operate the hold button is pressed hold feature of the telephone is transmitted to the control unit , The control unit searches the holding tone identification code corresponding to the telephone number registered in the storage unit by the telephone number of the notified caller from the station, via the switching means corresponding to the holding tone identification code pending A sound generation means is selected, and a melody or commercial hold sound output from the hold sound generation means is transmitted to the sender.
[0006]
[Action]
In the key telephone apparatus of the present invention, a music on hold identification code corresponding to each customer's telephone number is registered in advance in the storage section of the main apparatus, and when a call is received, the control section calls a predetermined telephone from a plurality of telephones. perform call with the phone with the caller, when the hold signal actuated hold button is pressed hold feature of the telephone is transmitted to the control unit, the control unit by a telephone number of the caller notified from a station A melody to be searched for a holding tone identification code corresponding to the telephone number registered in the storage unit, to select a holding tone generation unit corresponding to the holding tone identification code via the switching unit , and to output from the holding tone generation unit or from sending a commercial holding tone to the caller, be registered in advance telephone number and melody or commercial music-on-hold preferences of each customer, the melody of the caller's preference at the time of the hold state or, commercial coercive It can be transmitted by switching the sound.
[0007]
【Example】
Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing an example of the configuration of a button telephone apparatus with a variable hold tone according to the present invention. As shown in the figure, the button telephone apparatus with variable holding tone of the present invention comprises a main apparatus 1 accommodating a plurality of office lines 3 connected to an INS network or ISDN and a plurality of telephones 2. The main device 1 includes a central control unit 1-1, various sound source units 1-2, a station line system control unit 1-3, a speech path control unit 1-4, an interface unit 1-5, and the like.
[0008]
In general, a plurality of telephones 2 are installed, and each telephone 2 is provided with a handset 2-1 for making a call, a key for performing a dial operation, a hold button 2-21 for performing a hold operation, and the like. 2-2 is provided.
[0009]
The station line system control unit 1-3 of the main apparatus 1 is a control unit that mainly transmits a dial signal to the corresponding station line 3, transmits a hold sound, and detects an incoming call. The communication path control unit 1-4 controls a communication path between a plurality of telephones 2 and the office line 3, or a communication path between the telephones 2, and further exchanges for inserting signals from various sound source units 1-2. It has a function. The interface unit 1-5 is provided to connect the telephone 2 and the speech path control unit 1-4.
[0010]
The central control unit 1-1 includes a CPU 1-1-1, a memory 1-1-2, and an interface 1-1-3, and controls the entire telephone device. The various sound source units 1-2 include a hold sound source unit 1-2-1, a calling sound source unit 1-2-2, and the like, and the hold sound source unit 1-2-1 includes a switch 1-2-11, a melody IC (1 -2-12 to 1-2-1n), and various melody can be switched and output. The calling sound source unit 1-2-2 is a sound source unit that generates a ringing tone signal when receiving an incoming call from the office line 3.
[0011]
In the memory 1-1-2, a comparison table of telephone numbers and melody numbers is prepared, and the user can select the melody IC (1-2-12 to 1-2-1n) according to each customer's preference in advance. A number, that is, a melody number is registered in the comparison table.
[0012]
When there is an incoming call on the office line 3, the central control unit 1-1 receives a signal through the office line system control unit 1-3, issues a command to the calling sound source unit 1-2-2, and the communication path control unit 1-4, interface. -Sends a ringing tone to a predetermined telephone 2 through the service unit 1-5. Further, the central control unit 1-1 receives a calling number (caller's telephone number) notified from a station (not shown).
[0013]
The receiver picks up the handset 2-1 and talks with the sender. If necessary, the receiver can wait by pressing the hold button 2-21. When the hold button 2-21 is pressed, the signal is transmitted to the central control unit 1-1 through the interface unit 1-5, and the CPU 1-1-1 stores the telephone registered in the memory 1-1-2. A melody number corresponding to the calling number (caller's telephone number) is selected from a comparison table of numbers and melody numbers. Further, the switch 1-2-11 is instructed to select the melody IC (1-2-12 to 1-2-1n) of the melody number, and the output signal is transmitted through the local line system control unit 1-3. Send to the person.
[0014]
When the caller presses the hold button 2-21 to make the other party wait, the other party's phone number is known, and the other party's favorite melody can be transmitted in the same manner as described above.
[0015]
In the above description, the melody IC (1-2-12 to 1-2-1n) is used for the reserved sound source unit 1-2-1, but a melody may be supplied.
[0016]
【The invention's effect】
As described above, according to the present invention, a holding tone identification code corresponding to each customer's telephone number is registered in advance in the storage unit of the main unit, and the control unit receives a predetermined telephone from a plurality of telephones when receiving an incoming call. When a call is made and a call is made between the telephone and the caller, the hold button of the telephone is pressed, the hold function is activated, and a hold signal is transmitted to the control unit, the control unit receives the caller notified from the station. Search for a holding tone identification code corresponding to the telephone number registered in the storage unit by telephone number, select a holding tone generation unit corresponding to the holding tone identification code via the switching unit , and from the holding tone generation unit because sending a holding tone of the output melody or commercial to the caller, be registered in advance telephone number and melody or commercial music-on-hold preferences of each customer, the melody of the caller's preference at the time of the hold state or, Komashi It can be transmitted by switching Le of music on hold. Therefore, since the present invention can transmit a melody or a commercial that suits the caller's preference to the conventional uniform hold sound, the waiting time is frustrated and the caller is given psychological comfort. be able to.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a configuration example of a button telephone apparatus with a variable hold tone according to the present invention.
[Explanation of symbols]
1 Main Device 1-1 Central Control Unit 1-1-1 CPU
1-1-2 Memory 1-1-3 Interface 1-2 Various sound source units 1-2-1 Hold sound source unit 1-2-11 Switch 1-2-12 Melody IC
1-2-13 Melody IC
1-2-1n Melody IC
1-2-2 Calling sound source unit 1-3 Office line system control unit 1-4 Communication path control unit 1-5 Interface unit 2 Telephone 2-1 Handset 2-2 Keyboard 2-21 Hold button 3 stations

Claims (1)

In a key telephone apparatus comprising a main apparatus accommodating a plurality of office lines connected to ISDN and a plurality of telephones connected to the main apparatus, and a hold function is operated by pressing a hold button of the telephone;
The main device includes a storage unit, a control unit, and a holding sound source unit, pre-registers a holding tone identification code corresponding to each customer's telephone number in the storage unit, and stores the holding tone identification code in the holding sound source unit. A holding sound generating means for generating a corresponding melody or commercial holding sound and a switching means for outputting a holding sound by switching to a holding sound generating means corresponding to the holding sound identification code;
Calls a predetermined telephone the controller is calling the office line from the plurality of telephones, performs call with caller with the telephone, hold button of the phone is pressed to operate the Hold feature pending When the signal is transmitted to the control unit, the control unit searches for the music on hold identification code corresponding to the telephone number registered in the storage unit by the telephone number of the caller notified from the station , and switches the switching means. A button telephone apparatus characterized in that a holding sound generating means corresponding to the holding sound identification code is selected, and a melody or commercial holding sound output from the holding sound generating means is transmitted to the caller.

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