JP4056182B2 - Voice recognition processing telephone system during a call, exchange and terminal using this system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to voice recognition processing technology, and in particular, performs parallel processing during a call based on the result of voice recognition executed at an arbitrary timing during a call with a partner, and transfers a special number for a recognition target to a transfer key and a record key. The present invention relates to a speech recognition processing telephone system during a call which improves the usability of a series of routine work processing in an incoming call response by automatic setting, and an exchange and a terminal using this system.
[0002]
[Prior art]
As a prior art of the voice recognition processing telephone system, for example, there is one described in Japanese Patent Laid-Open No. 7-283857. FIG. 4 is a block diagram showing a schematic configuration of a conventional voice recognition process. In the conventional voice recognition processing telephone system shown in the figure, the corresponding telephone number selection unit 402 sends the corresponding telephone number to the telephone number transmission unit 404 when the name is the recognition result, and stops the operation of making a call. If the result is a recognition result, the information is sent to the telephone number transmission unit 404. The telephone number sending unit 404 disconnects the line connection when a telephone number is sent. The line information search unit 407 checks whether or not the other party answers the call from the signal on the line, and if the other party comes out, sends the information to the recognition operation stop unit 408 and stops the operation of the voice recognition unit 401.
[0003]
[Problems to be solved by the invention]
However, the conventional speech recognition processing system has a problem that speech recognition processing cannot be performed during a call. In general, processing systems based on speech recognition so far use the speech recognition to make searches that are necessary for the caller to perform the following processing. While the routine work such as telephone exchange with the other party and recording of messages is mainly performed, the actual situation is that the series of processing using voice recognition has not been simplified.
[0004]
The present invention has been made in view of such a point, and the object of the present invention is to perform voice recognition processing during a call, perform parallel processing while making a call, and conventionally perform the call after holding the call once. Check the caller's status and prepare for the message recording operation without interrupting the call, so that the other party does not have to wait, know the result without having to search for it, and then do it It is an object to provide an excellent voice recognition processing telephone system capable of processing transfer and message recording operations with a single key operation, an exchange and a terminal using the system.
[0005]
[Means for Solving the Problems]
The voice recognition processing telephone system of the present invention performs parallel processing during a call based on the result of voice recognition executed at an arbitrary timing during a call with the other party, and transfers a special number for the recognition target to a transfer key and a recording key. An in-call speech recognition processing telephone system for improving the usability of a series of routine job processing in incoming call response by automatically setting to an individual information input means for inputting at least one terminal state and individual information Voice recognition means for recognizing an input voice signal, means for inputting a voice signal from a speech path during a call to the voice recognition means, and a result of voice recognition for the voice signal input to the voice recognition means Address control unit transmitting means for transmitting the corresponding address obtained by comparing the transfer destination name and the pattern storage for storing the address in association with the address to the control unit, Based on the status confirmation result of the terminal specified by the address, a dial number for executing transfer to the corresponding address and recording the message is automatically assigned to the function key, and the terminal specified by the corresponding address Since there is a means for displaying the process indicated by the color display of the key according to the status confirmation result in association with the recognition target, it is possible to execute voice recognition processing during a call, and to perform parallel processing while making a call. Once the call is put on hold, the caller's status check and message recording operation preparation are processed without stopping the call, so that the other party does not have to wait, and there is no need to search for it. Thus, the next transfer and message recording operation can be processed with a single key operation.
[0006]
In addition, since the voice recognition means of the voice recognition processing telephone system according to the present invention is configured to operate only when voice recognition is desired to be performed when a voice signal is input from the call path, the voice recognition means can be used at any timing. Recognition processing can be performed.
[0008]
Moreover, in the speech recognition processing telephone system during a call according to the present invention, means for collectively managing terminal status information for each terminal that is present at least one or more is provided, so that the search time can be shortened.
[0009]
In the speech recognition processing telephone system according to the present invention, at least one or more terminals can identify a process to be executed according to a result of speech recognition on a speech signal input to the speech recognition means. Since the means for displaying is provided, it is understood whether the intended recognition has been processed.
[0010]
Further, in the speech recognition processing telephone system according to the present invention, at least one of the terminals present is a transfer process to the terminal specified based on the result of speech recognition on the speech signal input to the speech recognition means. Since the dial setting required for the message recording process is automatically provided to the function key , the next process at the time of telephone exchange can be immediately handled.
[0011]
Further, in the speech recognition processing telephone system according to the present invention, at least one of the terminals present is a transfer process to the terminal specified based on the result of speech recognition on the speech signal input to the speech recognition means. And / or a means for automatically changing the function key to which the dial setting necessary for the message recording process is assigned to at least two kinds of colors is provided. Whether or not processing is possible can be determined immediately.
[0012]
Moreover, in the speech recognition processing telephone system during a call according to the present invention, each of the at least one terminal includes individual information of the terminal specified based on the result of speech recognition for the speech signal input to the speech recognition means. Since the display unit for displaying is provided, the information to be called can be obtained from the information and contacted with the other party.
[0013]
Also, the exchange of the present invention performs parallel processing during a call based on the result of voice recognition executed at an arbitrary timing during a call with the other party, and automatically sets a special number for the recognition target to the transfer key and the record key. Thus, an exchange used for a speech recognition processing system during a call that performs a series of routine business operations in response to an incoming call, and includes an exchange circuit to which a voice signal is input, and an external line I / F that is an interface between the external line and the internal line A state recording unit that records the individual state of each of at least one terminal, a memory unit that includes an individual information recording unit that records individual information of the terminal, and a state of confirming the state of the terminal to be recognized The confirmation unit, the individual information confirmation unit for confirming the individual information to be recognized, the special number setting unit for dial registration to the terminal that has instructed the search processing for the recognition target, and the display are controlled. A control unit having a shows the control unit, the state confirmation unit, processed memory access unit for accessing the status recording unit, the function keys on the data based on access by the memory access section color instruction data display A display data processing unit for transferring to the control unit is provided, and the individual information confirmation unit displays a memory access unit for accessing the individual information recording unit and data based on the access by the memory access unit on the individual information display unit in the terminal With a display control unit, the special number setting unit has a transfer key setting unit for dial registration with the transfer key in the terminal and a recording key setting unit for dial registration with the recording key, so that voice recognition processing can be executed during a call. In addition, it is possible to process in parallel while making a call. By processing the equipment without stopping the call, you can avoid waiting for the other party, know the result without having to search for yourself, and perform the next transfer or message recording operation once. It can be processed by operation.
[0014]
Also, the terminal of the present invention performs parallel processing during a call based on the result of voice recognition executed at an arbitrary timing during a call with the other party, and automatically sets a special number for the recognition target to the transfer key and the record key. Thus, each of the terminals used in the speech recognition processing system during a call that performs a series of routine business processes in the incoming call response, each of which is present in at least one terminal, has an extension I / F having a microphone and a speaker, A voice recognition circuit that performs voice recognition processing, a pattern storage unit that stores a recognition pattern, and an address transmission unit that transmits the address of the corresponding terminal based on the recognition processing result to the exchange, for voice recognition of a signal from a microphone Individual information such as a voice recognition unit, a control SW that is a switch for controlling the operation of the voice recognition unit, a state input unit that inputs a terminal state, and a destination telephone number An input unit for inputting information, a process display unit for displaying what the voice recognition unit has recognized and processed, and individual information of the terminal that is the recognition target An individual information display unit for displaying, a recognition result display unit for displaying the result of voice recognition processing and individual information of the recognition target terminal searched by the address in the exchange, and for transferring to the terminal that is the recognition target Provided with a transfer key for automatically registering dial settings and a recording key for automatically registering dial settings for recording voice, and a function key section operated by the user based on the display contents displayed on the recognition result display section As a result, voice recognition processing can be performed during a call, and parallel processing can be performed while a call is being made. You can make preparations up to the message recording operation without stopping the call, so you don't have to wait for the other party, know the result without having to search for yourself, and then forward and record the message The operation can be processed with a single key operation.
[0015]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to FIGS.
[0016]
(Embodiment)
FIG. 1 is a functional block diagram for explaining the configuration of a speech recognition processing telephone system during a call according to an embodiment of the present invention. The processing system of the present embodiment includes, for example, a configuration such as an exchange (PBX) in a company and a dedicated terminal connected to the PBX.
[0017]
In FIG. 1, 1 is a terminal, 2 is a PBX, 101 is an extension I / F, 102 is a control SW, 103 is an exchange circuit, 104 is an external line I / F, 110 is a voice recognition unit, 111 is a voice recognition circuit, and 112 is Pattern storage unit 113, address transmission unit 120, input unit 120, state input unit 121, individual information input unit 122, recognition result display unit 131, processing process display unit 132, individual information display unit 140 Is a function key section, 141 is a transfer key, 142 is a recording key, 150 is a memory section, 151 is a status recording section, 152 is an individual information recording section, 161 is a microphone (T), 162 is a speaker (R), and 20 is a control. Shows the part.
[0018]
Referring to FIG. 1, terminal 1 according to the present embodiment includes an extension I / F 101 having a microphone (T) 161 and a speaker (R) 162, and a voice recognition unit that recognizes a signal from the microphone (T) 161. 110, a control SW 102 that controls the operation of the voice recognition unit 110, an input unit 120 that inputs information from the terminal 1, a recognition result display unit 130 that displays a result of the voice recognition process, and a result after the recognition process Is provided with a function key section 140 operated based on the above. The speech recognition unit 110 includes a speech recognition circuit 111, a pattern storage unit 112 that stores a recognition pattern, and an address transmission unit 113 that transmits the address of the corresponding terminal 1 based on the recognition processing result. The input unit 120 includes a state input unit 121 that inputs the state of the terminal 1 and an individual information input unit 122 that inputs individual information such as a destination telephone number. The recognition result display unit 130 includes a process display unit 131 that displays what the speech recognition unit 110 has recognized and processed, and an individual information display unit 132 that displays the individual information of the terminal 1 that has been recognized. I have. The function key unit 140 includes a transfer key 141 for automatically registering dial settings for transfer to the terminal 1 that has been recognized, and a recording key 142 for automatically registering dial settings for recording. Yes. The PBX 2 (private branch exchange) includes an exchange circuit 103 to which a voice signal is input, an external line I / F 104, a memory unit 150, and a control unit 20. The memory unit 150 includes a state recording unit 151 that records the individual state of each terminal 1 and an individual information recording unit 152 that records individual information of each terminal 1.
[0019]
FIG. 2 is a functional block diagram showing details of the control unit 20 used in the PBX 2. 1 is a terminal, 20 is a control unit, 113 is an address transmission unit, 132 is an individual information display unit, 141 is a transfer key, 142 is a recording key, 150 is a memory unit, 151 is a status recording unit, 152 is an individual information recording unit, 20 is a control unit, 210 is a status confirmation unit, 211 is a memory access unit, 212 is a display data processing unit, 220 is an individual information confirmation unit, 221 is a memory access unit, 222 is a display control unit, 230 is a special number setting unit, 231 Is a transfer key setting unit, 232 is a recording key setting unit, 240 is a display control unit, 241 is a transfer key display control unit, and 242 is a recording key display control unit.
[0020]
Referring to FIG. 2, the control unit 20 of the present embodiment includes a state confirmation unit 210 that confirms the state of the terminal 1 to be recognized, an individual information confirmation unit 220 that confirms individual information to be recognized, and a recognition target. A special number setting unit 230 for dial registration to the terminal 1 that has instructed the search processing and a display control unit 240 for controlling display are provided. The status confirmation unit 210 displays the memory access unit 211 that accesses the status recording unit 151 of the memory unit 150, the function key color instruction data for the data based on the access, and transfers the processed data to the display control unit 240. A data processing unit 212 is provided. The individual information confirmation unit 220 includes a memory access unit 221 that accesses the individual information recording unit 152 of the memory unit 150, and a display control unit 222 that displays data based on the access on the individual information display unit 132 in the terminal 1. Yes. The special number setting unit 230 includes a transfer key setting unit 231 for dial registration with the transfer key 141 in the terminal 1 and a recording key setting unit 232 for dial registration with the recording key 142 in the same manner. The display control unit 240 includes a transfer key display control unit 241 that controls the color display of the transfer key 141 and a recording key display control unit 242.
[0021]
Next, the operation of the voice recognition processing telephone system will be described. FIG. 3 is a flowchart showing a processing procedure of the voice recognition processing system during a call when an external line incoming call response is made at the terminal 1 and a call state is entered. In FIG. 3, each terminal 1 connected to the PBX 2 (private branch exchange) in advance is in a state in which information such as the state of the terminal 1 and a destination telephone number is registered as individual information. Referring to FIG. 3, in the present embodiment, first, in step S1, terminal 1 starts a call in response to an incoming call from an outside line, and wants “Mr. XX” to take the call at the request of the other party. Receive a request to that effect.
[0022]
Next, in step S2, the control SW 102 of the terminal 1 is operated. In step S3, the recognition name “Osan” is input, and then in step S4, the control SW 102 is turned off. At this time, the control SW 102 is operated only when the user actually utters “Mr. XX” while conversing “Mr. XX” in conversation. Therefore, this voice is heard by the outside line partner, and only “Mr. XX” is input to the voice recognition unit 110. Next, in step S5, the speech data input to the speech recognition circuit 111 of the speech recognition unit 110 is recognized, and then in step S6, the recognized data is compared with the data stored in the pattern storage unit 112, and the recognized recognition pattern matches. To determine the address data of the corresponding terminal 1 and transfer the data to the address transmitting unit 113.
[0023]
Next, in step S <b> 7, a search process of what the voice recognition unit 110 has recognized from the data from the address transmission unit 113 is displayed on the processing process display unit 131. Next, in step S8, the special number setting unit 230 of the control unit 20 receives the data from the address transmission unit 113, and the transfer key 141 and the record key are used as the dial number for transferring to the corresponding terminal 1 and the dial number for recording, respectively. 142 is dialed. Next, in step S9, in order to confirm the information of the corresponding terminal 1, data from the address transmission unit 113 is received by the memory access unit 221 in the individual information confirmation unit 220 of the control unit 20, and the individual information in the memory unit 150 is received. The individual information data of the corresponding terminal 1 stored in the recording unit 152 is retrieved, and the retrieved data is transferred to the display control unit 222. Next, in step S10, the individual information display unit 132 is controlled by the display control unit 222. The individual information of the corresponding terminal 1 is displayed in.
[0024]
Next, in step S11, in order to confirm the state of the corresponding terminal 1, the data from the address transmission unit 113 is received by the memory access unit 221 in the state confirmation unit 210 of the control unit 20, and the state recording unit in the memory unit 150 is received. The current state of the corresponding terminal 1 stored in 151 is confirmed. Next, in step S 12, the display data or display data processing unit 212 processes the display data based on the current state, and transfers the data to the display control unit 240. In the display control unit 240, the transfer key 141 and the recording key 142 of the terminal 1 are displayed in colors based on instructions according to the control of the transfer key display control unit 241 and the recording key display control unit 242, respectively. In the call request to “Osan-san” of the outside line partner, whether the call can be transferred to “Osan-san” or the recording to “Osan-san” is possible by the processing up to step S12 above. 141. The color display of the recording key 142 can be checked for determination. Next, in step S13, if transfer is possible from the display color of the transfer key 141 (Y in step S13), the process proceeds to step S14, and the transfer key 141 is pressed to reach the request of the outside line partner “Mr. XX”. The call transfer process ends.
[0025]
If transfer cannot be performed from the display color of the transfer key 141 in step S13 (N in step S13), the process proceeds to step S15, where the individual information of the terminal 1 completed in step S10 is confirmed, and the information is transmitted to the outside line partner. As a result, if it is necessary to leave a message and recording is possible from the display of the recording key 142 (Y in step S15), the recording key 142 is pressed in step S16 to record the message. Also, if the outside party does not want to record a message to “Mr. XX” by communicating the individual information, the telephone exchange service to “Mr. XX” is ended there, and the recording key 142 is recorded at Step S15. If it is not possible (N in Step S15) and if it is necessary to leave a message, the process moves to a means for leaving a message such as handwriting.
[0026]
Although this embodiment has been described by taking a wired PBX (private branch exchange) as an example, it can be similarly implemented in a mobile telephone system using radio between the terminal 1 and the PBX 2 (private branch exchange). Further, the present invention is not limited to the above-described embodiments, and it is obvious that each embodiment can be appropriately changed within the scope of the technical idea of the present invention. Further, the number, position, shape, and the like of the constituent members are not limited to the above-described embodiment, and can be set to a suitable number, position, shape, and the like for carrying out the present invention. Moreover, in each figure, the same code | symbol is attached | subjected to the same component.
[0027]
As described above, according to the present embodiment, means for inputting the state of the terminal 1 and individual information, and means for inputting the voice signal from the communication path during a call to the voice recognition unit that recognizes the voice signal. And a means for recognizing the input voice and a means for comparing the result of the voice recognition with the pattern storage and transmitting the corresponding address to the control unit 20. The terminal specified by the corresponding address from the memory unit 150. Confirm the status of 1 and transfer the confirmation result to the corresponding address, automatically assign the dial number for recording the message to the function key, and indicate the status confirmation result with the key color display, the above process By providing a means to display what recognition was performed for, it is possible to perform voice recognition processing during a call, perform parallel processing while making a call, and conventionally call a call phase that has been held once The preparation of the status check and message recording operation is processed without stopping the call, so that the other party does not have to wait, know the result without having to search for it, and the next transfer or The effect is that the message recording operation can be processed with a single key operation.
[0028]
【The invention's effect】
As described above, according to the present invention, the means for inputting the terminal status and individual information, the means for inputting the voice signal from the speech path during the call to the voice recognition unit that recognizes the voice signal, and the input A means for recognizing the received voice, a means for transmitting the corresponding address obtained by comparing the result of the voice recognition with the pattern storage to the control unit, and a status confirmation result of the terminal designated by the memory unit with the corresponding address. In addition, a function for automatically assigning a dial number for executing transfer to a corresponding address and recording a message to a function key and displaying a process indicated by a color display of the key according to a status confirmation result in association with a recognition target The voice recognition process can be executed during a call, and it can be performed in parallel while making a call. The preparation until the sound operation is processed without stopping the call, so that the other party does not have to wait, know the result without having to search for himself, and the next transfer or message recording operation to be performed An excellent voice recognition processing telephone system that can be processed by one key operation can be realized.
[Brief description of the drawings]
FIG. 1 is a functional block diagram for explaining a configuration of a voice recognition processing telephone system according to an embodiment of the present invention. FIG. 2 is a functional block showing details of a control unit used in a PBX in FIG. FIG. 3 is a flowchart for explaining the operation of the speech recognition processing telephone system in FIG. 1. FIG. 4 is a block diagram showing a schematic configuration of conventional speech recognition processing.
1 Terminal 2 PBX (private branch exchange)
20 Control unit 101 Extension I / F
102 Control SW
103 switching circuit 104 external line I / F
110 voice recognition unit 111 voice recognition circuit 112 pattern storage unit 113 address transmission unit 120 input unit 121 state input unit 122 individual information input unit 130 recognition result display unit 131 processing process display unit 132 individual information display unit 140 function key unit 141 transfer key 142 Recording Key 150 Memory Unit 151 State Recording Unit 152 Individual Information Recording Unit 161 Microphone (T)
162 Speaker (R)
20 Control unit 210 Status confirmation unit 211 Memory access unit 212 Display data processing unit 220 Individual information confirmation unit 221 Memory access unit 222 Display control unit 230 Special number setting unit 231 Transfer key setting unit 232 Recording key setting unit 240 Display control unit 241 Transfer key Display control unit 242 Recording key display control unit

Claims (9)

Based on the results of voice recognition performed at any time during a call with the other party, parallel processing is performed during the call, and a special number for the recognition target is automatically set in the transfer key and recording key, and a series of standard calls in the incoming response A telephone system for voice recognition processing during a call that performs business processing,
An individual information input means for inputting the status of the terminal or at least one of the existing terminals;
Voice recognition means for recognizing an input voice signal;
Means for inputting a voice signal from the call path to the voice recognition means during a call;
Address control unit transmitting means for transmitting a corresponding address obtained by comparing the result of speech recognition with respect to the voice signal input to the voice recognition unit to the pattern storage for storing the transfer destination name and the address destination in association with each other. ,
Based on the result of checking the status of the terminal specified by the corresponding address, a dial number for executing transfer to the corresponding address and recording a message is automatically assigned to the function key, and specified by the corresponding address. A means for displaying the process indicated by the key color display according to the terminal status confirmation result in association with the recognition target;
A telephone system for voice recognition processing during call.   2. The on-call speech recognition processing telephone according to claim 1, wherein the speech recognition means is configured to operate only when it is desired to execute speech recognition when a speech signal is input from a speech path. system. 3. A telephone system for voice recognition processing during a call according to claim 1, further comprising means for collectively managing terminal status information for each terminal having at least one terminal. Each of at least one or more terminals has means for displaying a process to be executed in accordance with a result of voice recognition on a voice signal input to the voice recognition means so as to be identifiable. The telephone system for voice recognition processing during a call according to any one of claims 1 to 3 . Each of at least one or more terminals automatically sets dial settings required for transfer processing and / or message recording processing to the specified terminal based on the result of speech recognition on the speech signal input to the speech recognition means. call during voice recognition processing telephone system according to any one of claims 1 to 4, characterized in that it comprises means for imparting the self-function key. Each of at least one or more terminals automatically sets dial settings required for transfer processing and / or message recording processing to the specified terminal based on the result of speech recognition on the speech signal input to the speech recognition means. 6. The telephone system for voice recognition processing during a call according to claim 5 , further comprising means for changing the function key of the user assigned to at least two kinds of colors. Each of the at least one or more terminals has a display unit for displaying individual information of a terminal specified based on a result of speech recognition on a speech signal input to the speech recognition means. The telephone recognition speech processing telephone system according to any one of 1 to 6 . Based on the results of voice recognition performed at any time during a call with the other party, parallel processing is performed during the call, and a special number for the recognition target is automatically set in the transfer key and the record key. An exchange used for a speech recognition processing system during a call that performs routine business processing,
The exchange is
An exchange circuit to which an audio signal is input;
An external line I / F that is an interface between the external line and the inside,
A memory unit including a state recording unit that records each individual state of at least one or more terminals, and an individual information recording unit that records individual information of each of the terminals;
Controls the status confirmation unit for confirming the status of the recognition target terminal, the individual information confirmation unit for confirming the individual information of the recognition target, the special number setting unit for dial registration to the terminal that has instructed the search processing for the recognition target, and the display Having a control unit with a display control unit,
The status confirmation unit includes a memory access unit that accesses the status recording unit, and display data processing that processes color indication data of function keys for data based on access by the memory access unit and transfers the data to the display control unit Part
The individual information confirmation unit includes a memory access unit that accesses the individual information recording unit, and a display control unit that displays data based on access by the memory access unit on the individual information display unit in a terminal,
The special number setting unit includes a transfer key setting unit for dial registration with the transfer key in the terminal, and a recording key setting unit for dial registration with the recording key.
An exchange characterized by that. Based on the results of voice recognition performed at any time during a call with the other party, parallel processing is performed during the call, and a special number for the recognition target is automatically set in the transfer key and the record key. A terminal used for a speech recognition processing system during a call that performs routine business processing,
The terminal
An extension I / F having a microphone and a speaker;
A voice recognition circuit that performs voice recognition processing, a pattern storage unit that stores a recognition pattern, and an address transmission unit that transmits the address of the corresponding terminal based on the recognition processing result to the exchange, for voice recognition of a signal from a microphone A voice recognition unit;
A control SW which is a switch for controlling the operation of the voice recognition unit;
An input unit for inputting information, including a state input unit for inputting a terminal state and an individual information input unit for inputting individual information such as a destination telephone number;
In the exchange, the result of the speech recognition process includes a processing process display unit that displays what the voice recognition unit has recognized and processed, and an individual information display unit that displays individual information of the terminal that is the recognition target. A recognition result display unit for displaying individual information of a recognition target terminal searched by an address ;
Display contents displayed on the recognition result display section, including a transfer key for automatically registering dial settings for transferring to a terminal that is a recognition target and a recording key for automatically registering dial settings for recording voice Having a function key unit operated by the user based on
A terminal characterized by that.

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