JP4032419B2 - Customer management system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a mobile communication terminal device such as a mobile phone and a communication system, and more particularly to a new communication tool that combines a small communication module called a “wireless tag” and a mobile communication terminal device, and a system that uses the communication tool.
[0002]
[Prior art]
In recent years, with the development of an information network society represented by the Internet, development of means for easily acquiring various information and efficiently managing and utilizing such information has been promoted. Among them, contactless communication modules called “wireless tags” are used in various fields such as logistics management, entrance / exit management systems (Patent Document 1), and contactless IC cards for automatic ticket gates. (Non-Patent Document 1).
[0003]
Conventionally, in a telephone device such as a fixed telephone or a mobile phone, a technique for transmitting various additional information such as an e-mail address and a company name registered in an internal memory to a call partner via a telephone line network has been proposed. (Patent Document 2).
[0004]
[Patent Document 1]
JP2002-176212
[0005]
[Patent Document 2]
JP 2001-309018 A
[0006]
[Non-Patent Document 1]
Nikkei Electronics, 25 February 2002, pp. 110-137
[0007]
[Problems to be solved by the invention]
By the way, managing customer information in various stores such as restaurants and dealers is performed. For example, by having the customer's card filled in with the customer's address and name, and issuing a membership card from the store, discounting the price by presenting the membership card or converting a certain percentage of the price into points The service is then accumulated and exchanged for products according to the number of points.
[0008]
In addition, business cards and leaflets for store introductions are provided at checkout counters, etc. for the purpose of advertising the store or encouraging re-visiting stores, so that visitors can bring home business cards. . As described above, conventionally, individual information is handed over on a paper basis using a customer card or a business card for introducing a store.
[0009]
In such a conventional method, work such as when a customer writes information such as an address and a name on a card, or when store introduction information such as a business card brought home from a store is added to a memo pad or an electronic memo is troublesome. Also, for the store side, when adding new customer information to the customer list, it is necessary to work manually, and both the customer side and the store side are very bothersome. . In particular, even if a customer takes back a business card for introducing a store, it is very rare that the customer actually stores it in a memo pad or registers a telephone number in a telephone directory of a mobile phone.
[0010]
The present invention has been made in view of such circumstances, and provides a mobile communication terminal device capable of simplifying troublesome work on both the customer side and the store side, and a customer management system utilizing the terminal device. With the goal.
[0011]
  In order to achieve the above object, the present invention wirelessly transmits information stored in a memory wirelessly.Communication means for transmitting and receiving signals connected to a tag and a communication line networkWith mobileTelephoneA customer management system comprising: an information management device for managing customer information;TelephoneIs stored with identification information unique to theTelephoneThe information management device stores data on customer information, and stores the information about the owner of the mobile phone.TelephoneIn the radiotagThe receiving means for receiving the information transmitted from the receiver, the information obtained through the receiving means and the customer information stored in the data storage means are collated, and the information obtained through the receiving means is new. In the case of information, information processing means for performing a process of adding the new information to the customer information and storing it in the data storage means, and the unique identification included in the information acquired via the receiving means The identity of the customer is determined based on the information, and the mobile phone of the customer registered in the data storage meansTelephoneTransmitting means for wirelessly transmitting store information to be provided to the mobile phoneTelephoneIs a wireless data receiving means for receiving store information transmitted from the transmitting means of the information management device, and part or all of the store information received via the wireless data receiving means isTelephoneWrite control means for storing in the memoryThe mobile phone transmits and receives the information on the wireless tag and the store information to and from the information management device in a standby state, and displays the store information received from the information management device on the display unit of the mobile phone. It has the structure.
  According to the present invention, a mobile phone owned by a customerTelephoneInformation can be read from the wireless communication module (wireless tag) and customer information can be automatically added to the data storage means in the information management device. As a result, the customer does not need to fill in a customer card or the like, and the store side does not need a key input operation when adding a customer list, and both of the troublesome manual operations can be simplified.
  The information management device may be constituted by a host computer capable of storing customer information, or may be constituted by a cash register terminal device having a computer function.
  The information management apparatus preferably includes display means for displaying information read via the receiving means.
  Furthermore, according to the present invention, an information management device and a portableTelephoneWireless betweentagCan exchange data.
  The present specification also provides an invention of a portable communication terminal device that achieves the object. That is, the mobile communication terminal device disclosed in the present specification includes a communication unit that connects to a communication line network, and in the mobile communication terminal device that communicates with other communication terminal devices via the communication line network, Wireless tag receiving means for receiving information transmitted from the wireless tag, data storage means for storing wireless tag information acquired via the wireless tag receiving means, and wireless tag acquired via the wireless tag receiving means Editing operation means for editing information, communication control means for performing communication connection with a communication partner by the communication means using contact information included in the RFID tag information stored in the data storage means, It is characterized by having.
[0012]
“Contact information” is information for specifying a communication partner via a communication network (network), and includes, for example, a telephone number, an e-mail address, a homepage address (URL), and an IP address. “Editing” includes at least one operation among deletion / saving of data, organization / classification, correction of information content, and the like. The “data storage unit” is preferably a nonvolatile storage unit such as an EEPROM.
[0013]
According to the mobile communication terminal device of the present invention, it is possible to capture information from a wireless tag carrying wireless tag information including contact information of a store or the like, and store the information in a data storage unit. Therefore, various information can be easily obtained without requiring troublesome operations such as key input. In addition, since the information acquired from the wireless tag can be edited by the user as necessary, unnecessary information can be deleted or classified easily for each attribute of the information. The contact information stored in this way is used to connect to a communication line network, and communication such as telephone communication with a desired partner is possible.
[0014]
In addition to the above-described configuration, the mobile communication terminal device according to an aspect of the present invention is configured to set a storage period of wireless tag information stored in the data storage unit, and wirelessly according to the setting of the storage period setting unit. And an information processing means for storing the tag information for a certain period and performing processing for automatically deleting the RFID tag information from the data storage means after the storage period has elapsed.
[0015]
The storage period setting means may be operated by a user, or may be automatically set by a control unit such as a central processing unit (CPU) according to a program. In addition, it is also preferable to add a change unit that extends or shortens the storage period during the set storage period.
[0016]
Of the information stored in the data storage means, it is possible to automatically extend the storage period for information that has been accessed even once.
[0017]
According to another aspect of the present invention, new information is obtained based on a collation processing unit that collates information acquired through the radio tag receiving unit with information stored in the data storage unit, and a collation result of the collation processing unit. Storage processing control means for adding only the data to the data storage means.
[0018]
When the same information content as the received information has already been saved, it is preferable to prevent the duplicated saving of the same information by performing a process of prohibiting or overwriting the received information.
[0019]
According to still another aspect of the present invention, a mobile communication terminal device includes a wireless communication module that wirelessly transmits information stored in a memory, and a part or all of information received via the wireless tag receiving unit. And a writing control means for storing in the memory of the module.
[0020]
According to this aspect, the wireless communication module including a memory capable of rewriting information is mounted on the mobile communication terminal device, and the information acquired from the wireless tag receiving unit can be written to the memory of the wireless communication module. Therefore, it is possible to store information acquired from the outside (for example, privilege information, point information, etc.) in the mobile communication terminal device and provide the information to the outside again. That is, information such as privilege information and point information can be exchanged with an external device, and information can be updated / rewritten.
[0027]
DETAILED DESCRIPTION OF THE INVENTION
  The present invention is described below with reference to the accompanying drawings.CareA preferred embodiment of the customer management system will be described in detail.
[0028]
First, the basic configuration of the wireless tag will be outlined. FIG. 1 is a schematic configuration diagram of a wireless tag 1. The wireless tag 1 is a communication module including a wireless communication IC 2 and a communication antenna 3, and may be called an RFID tag, a non-contact ID tag, a wireless ID tag, or a non-contact tag. The IC portion of the wireless tag 1 is integrated with a nonvolatile memory 4 for storing data, an RF circuit 5 for wireless communication, and a logic circuit 6 that connects them. As the nonvolatile memory 4, a rewritable memory such as an EEPROM can be used, and a non-rewritable memory can be used. The communication antenna 3 may be configured to be integrated on an IC chip or may be configured externally to the IC.
[0029]
When reading the data of the wireless tag 1, a radio wave (question wave) is transmitted from the antenna 8 of the receiving device 7 called a reader. The wireless tag 1 has a function of generating electric power by electromagnetic induction using a radio wave received by an antenna 3 and operating an IC circuit to transmit data in the nonvolatile memory 4 wirelessly (response wave).
[0030]
The wireless tag 1 includes (1) a read-only wireless tag (one that can only read data), (2) a writable wireless tag, and (3) a microprocessor built-in wireless tag. Some wireless tags with a built-in microcomputer or with a battery can transmit radio waves powerfully.
[0031]
FIG. 2 is a block diagram showing the configuration of the mobile phone 10 according to the embodiment of the present invention. The cellular phone 10 shown in FIG. 1 includes an antenna 12, a transmission / reception circuit 14, a control unit 16, a memory 18, a calendar clock function unit 19, a signal processing unit 20, a speaker 22 for a call mouth, a microphone 24 for a earpiece, and a display unit 26. In addition to the basic components for realizing normal telephone functions such as the operation unit 28, a wireless tag transceiver 30 is provided.
[0032]
The wireless tag transceiver 30 includes a writable wireless tag 32. The wireless tag 32 includes unique identification information set for the mobile phone 10 (for example, an ID code composed of a combination of numerals, alphabets, and other symbols, hereinafter referred to as “fixed ID”) and the corresponding. Personal information of the owner of the mobile phone 10 is stored. For example, the manufacturing serial number of the mobile phone 10 is used as the fixed ID. The fixed ID is stored in the memory in the wireless tag 32 so that it cannot be rewritten and erased, but personal information such as an address and a name can be rewritten. The wireless tag 32 receives radio waves from an external receiver (not shown) and transmits wireless tag information.
[0033]
The wireless tag transceiver 30 functions as a wireless tag reader that receives information from a wireless tag that exists outside the mobile phone 10. The wireless tag transceiver 30 operates according to a command from the control unit 16, and the received information is stored in the memory 18 via the control unit 16.
[0034]
A shielding structure is provided inside the mobile phone 10 so that the wireless tag transceiver 30 does not read information on the wireless tag 32 inside the mobile phone 10. Further, in place of or in combination with the shielding means on the arrangement, a signal processing method is applied in which information of the internal wireless tag 32 is ignored in the process of processing the received signal of the wireless tag transceiver 30. May be.
[0035]
The transmission / reception circuit 14 is a communication that realizes a long-distance wireless communication function represented by FDMA (frequency division multiple access), TDMA (time division multiple access), CDMA (code division multiple access), W-CDMA (wideband CDMA), and the like. It is a means for transmitting and receiving signals through a line connection with another communication device (not shown) and / or a communication base station via the antenna 12.
[0036]
The control unit 16 includes information processing means including a central processing unit (CPU) and a CPU peripheral circuit (ROM, RAM, memory control circuit, etc.), and controls the operation of the mobile phone 10 according to a predetermined program. That is, the control unit 16 controls the operation of each circuit in accordance with an operation signal input from the operation unit 28 or a detection signal notified from various sensors (not shown), communication control, signal processing control such as voice, and display unit 26 display control, memory 18 read / write control, wireless tag transceiver 30 reception control, wireless tag 32 information read / write control, and the like.
[0037]
Further, the control unit 16 reads the data in the telephone book from the memory 18 in response to a user operation, and performs control to make a call to the selected contact partner's telephone number or to send an e-mail.
[0038]
The memory 18 is composed of a nonvolatile memory typified by an EEPROM or the like, and the contents stored in the memory 18 are retained even when the power is turned off. The memory 18 stores an ID code (wireless tag information) common to the fixed ID of the wireless tag 32, and records user information such as the telephone number of the mobile phone 10, the name of the owner, and an e-mail address. Has been. In addition, the memory 18 is an area in which the RFID tag information and other information acquired via the call partner and the RFID tag transceiver 30 can be stored, as well as the incoming call history, outgoing call history, display history, phone book, voice memo Recording area, transmission / reception mail data, and other areas for storing data such as setting information (customization information) uniquely set by the user.
[0039]
The calendar clock function unit 19 is a means for marking the date and time. The control unit 16 acquires date and time information from the calendar clock function unit 19 and manages date and time.
[0040]
The signal processing unit 20 is a means for processing or converting an audio signal and other various signals in cooperation with the control unit 16. The signal processing unit 20 decodes data received from the transmission / reception circuit 14 and encodes data transmitted through the transmission / reception circuit 14. Processing, output signal generation processing to the speaker 22, encoding processing of an input audio signal from the microphone 24, and the like are performed.
[0041]
When a communication connection with the communication partner is established in the call mode (mode using the telephone function), the voice input from the microphone 24 is converted into an electric signal and sent to the signal processing unit 20. The signal processing unit 20 converts an audio signal input through the microphone 24 into a digital signal (A / D conversion), and then performs necessary signal processing to convert the audio signal into a predetermined format. The audio data (data for transmission) processed by the signal processing unit 20 is sent to the transmission / reception circuit 14 via the control unit 16, converted into a predetermined transmission signal format, and then transmitted from the antenna 12.
[0042]
The signal received by the antenna 12 is demodulated in the transmission / reception circuit 14 and sent to the signal processing unit 20 via the control unit 16. The signal processing unit 20 processes the audio signal received from the transmission / reception circuit 14 and converts it into audio data in a predetermined format. The audio data (received data) processed in the signal processing unit 20 is converted into an analog audio signal via a D / A converter (not shown) and then sent to the speaker 22. Thus, the voice of the other party is audibly output from the speaker 22. Of course, the cellular phone 10 can transmit and receive various data such as image data, document data, and program data by using not only voice data but also an electronic mail function and an Internet browser function.
[0043]
Next, a usage example of the mobile phone 10 configured as described above will be described.
[0044]
FIG. 3 is a system configuration diagram showing a first usage pattern of the mobile phone 10. The example shown in FIG. 3 is a system that captures information into the mobile phone 10 from a card 42 in which a wireless tag 40 carrying store introduction information is embedded.
[0045]
The store side prepares a card 42 (for example, a business card, a receipt, a membership card, a point card, etc.) provided with a wireless tag 40 on which store introduction information is placed. Store introduction information includes store name, phone number, location, e-mail address, homepage address (URL), store privilege information, bargain information, limited time service information, discount (coupon) code, shopping point information, etc. Is included.
[0046]
At least one piece of information (preferably a plurality of pieces of information) is placed on the tag data of the wireless tag 40, and the wireless tag 40 carrying the store introduction information is embedded in the card 42. In addition, instead of the card 42, there is a mode of embedding in a receipt (receipt) issued at a store, a prize item, a desk in the store, a wall, an accessory, an exhibit, a signboard installed in the city, and the like. In addition, the wireless tag 40 can be embedded or affixed to an introduction portion of a page where a store is introduced such as an advertisement flyer or an information magazine.
[0047]
The user brings the mobile phone 10 close to the wireless tag 40 as necessary, and acquires information from the wireless tag 40 by the built-in wireless tag transceiver 30. The acquired data is stored in the memory 18 in the mobile phone 10. At this time, a time stamp is added and the data recording date and time is managed.
FIG. 4 shows an information acquisition sequence of the mobile phone 10. When the operation unit 28 of the mobile phone 10 is operated according to a predetermined procedure, the operation mode of the mobile phone 10 is set to the wireless tag reception mode (step S110). When the wireless tag receiving mode is entered, an electromagnetic wave (question wave) is generated from the wireless tag transceiver 30 (step S112), and a response wave emitted from an external wireless tag is received (step S114).
[0048]
In step S114, it is determined whether or not the wireless tag data has been received. If YES, the process proceeds to step S116, where it is compared with the data recorded in the memory 18. As a result of the collation in step S116, if it is determined that the received data is new information, it is temporarily stored in the memory 18 as new data.
[0049]
Thereafter, the user can input the necessity of storage and the setting of storage conditions (step S120). The content of the received data is displayed on the display unit 26, and the user confirms the information content through the display unit 26 and determines whether or not it is necessary to save. If it is determined that “save is not required”, the user inputs a “delete” command from the operation unit 28. Based on the “delete” command input, the control unit 16 deletes the information data from the memory 18 (step S122), and ends the sequence (step S140).
[0050]
If it is desired to save data in step S120, a save condition is designated. The storage conditions include, for example, data storage period, importance, and classification designation. The control unit 16 performs processing for storing the information data in the memory 18 in accordance with the specified storage condition (step S130).
[0051]
When the storage period is designated, the data is automatically deleted from the memory after the designated period has elapsed. A mode in which a warning is displayed on the display unit 26 so as to notify the user when the end of the storage period is approaching is also preferable. If the storage period is set to “indefinite”, the information is stored indefinitely.
[0052]
The storage period once specified can be corrected later, and a control mode is also possible in which information that has been accessed even once within a certain period is automatically switched to indefinite storage.
[0053]
In addition, it is assumed that information can be recorded for a certain memory capacity (for example, up to 20 cases), and when new information is input exceeding the upper limit, the oldest one is deleted (overwritten). It may be a mechanism.
[0054]
As a result of the collation in step S116, if it is determined that the information related to the same store as the received data is already registered in the memory 18, the process proceeds to step S124, and whether or not the received data includes new information. Make a decision.
[0055]
If it is determined in step S124 that the received data includes new information, information update processing is performed (step S126), and the updated new information is stored in the memory 18 (step S130). When the storage process in step S130 is completed, this sequence is terminated (step S140).
[0056]
If it is determined in step S124 that the received data does not contain new information, it is not necessary to rewrite the information, so the received data is discarded and this sequence is terminated.
[0057]
If the wireless tag data cannot be received in step S114, this is notified to the user, and this sequence is terminated (step S140).
[0058]
As a result, the user can easily obtain necessary information from the wireless tag 40, and can determine whether to save or discard the data at a later date by examining the necessity of the information. In addition, if no save instruction is input, old data is automatically discarded after a certain period of time or when new data is input exceeding a certain memory capacity. It is.
[0059]
The store information obtained in this way can be used to call the store or make inquiries about products. Of course, the information obtained from the wireless tag 40 can be transmitted to other communication devices (such as third-party mobile phones and personal computers) via the network by the electronic mail function of the mobile phone 10 or the like.
[0060]
Further, according to the present embodiment, when information is read from an external wireless tag, it is compared with information stored in the past, and the storage of duplicate information is eliminated, so that the memory 18 is efficiently used. it can.
[0061]
Next, another usage mode of the mobile phone 10 will be described.
[0062]
FIG. 5 is a configuration diagram of a system showing another embodiment of the present invention. This system is a system (store wireless tag receiving system) in which wireless tag information is exchanged between a cash register terminal device 50 of a store and a mobile phone 10 of a customer. The cash register terminal device 50 is a money calculation device installed in a place where a customer pays money. The cash register terminal device 50 includes a wireless tag transceiver 52 and reads tag information from the wireless tag transceiver 30 of the mobile phone 10 owned by the customer.
[0063]
FIG. 6 is a block diagram showing a configuration of the cash register terminal device 50. The cash register terminal device 50 includes an operation unit 54 for an operator (clerk) to make various inputs, a display unit 55 for displaying information, a hard disk 56 as a storage device for data storage, and a control unit 58. The wireless tag transceiver 52 is connected to the control unit 58.
[0064]
The operation unit 54 is input operation means including various input keys, buttons, switches, and the like. The display unit 55 includes a liquid crystal display, and various information such as price calculation information and point information is displayed on the display unit 55. Instead of the liquid crystal display, an organic EL or other display device may be used.
[0065]
The control unit 58 includes information processing means including a CPU and its peripheral circuits (ROM, RAM, memory control circuit, etc.), and controls the operation of the cashier terminal device 50 according to a predetermined program. That is, the control unit 58 controls the operation of each circuit in accordance with an operation signal input from the operation unit 54, and performs transmission / reception control of the wireless tag transceiver 52, display control of the display unit 55, read / write control of the hard disk 56, and the like.
[0066]
FIG. 7 is a flowchart showing a sequence for transferring wireless tag information in the present system.
[0067]
When the cashier terminal device 50 side is set to the wireless tag reception mode (step S210), an electromagnetic wave (question wave) is emitted from the wireless tag transceiver 52 of the cashier terminal device 50 (step S212). On the other hand, the mobile phone 10 held by the customer is set in a standby state (step S310). Electric power is supplied to the wireless tag 32 in the mobile phone 10 by electromagnetic waves emitted from the cash register terminal device 50 (step S312), and data of the wireless tag 32 is transmitted (step S314).
[0068]
The cash register terminal device 50 performs processing for receiving the wireless tag data issued from the mobile phone 10 and determines whether or not the data has been correctly received (step S214). If the wireless tag data cannot be correctly received from the mobile phone 10 (in the case of a wireless tag reception error), the tag information cannot be exchanged, so that a warning such as an error message is displayed on the display unit and this sequence is terminated. (Step S222).
[0069]
On the other hand, if the wireless tag data of the mobile phone 10 can be correctly received in step S214, the process proceeds to step S216, where the received data and the customer information in the hard disk 56 are collated.
[0070]
The tag data of the mobile phone 10 includes personal information such as the owner's name, address, and telephone number in addition to the unique ID of the mobile phone 10, and the cashier terminal device 50 stores the information in the hard disk 56 from these information. Search the database to determine whether the same information is registered.
[0071]
If the received data is new information, a process of adding the customer information to the customer list database of the hard disk 56 is performed (step S218). In addition, when the customer's address or the like has been changed, a process for updating the information on the changed part is performed. Since at least the unique ID of the mobile phone 10 is unchanged, the identity of the customer can be determined in association with the unique ID.
[0072]
The stored new customer data is displayed on the display unit 55 attached to the cash register terminal device 50. The store clerk can confirm the information content of the new customer data through the display unit 55.
[0073]
If registration of customer information is completed, it will progress to Step S220 and will transmit information (it is called store information), such as point information and privilege information, from RFID tag transceiver 52.
[0074]
The mobile phone 10 receives the store information data transmitted from the cashier terminal device 50 (step S320), and collates the received data with the past store information (that is, information registered in the memory 18) ( Step S322).
[0075]
As a result of the collation, if there is a change in the information content, a process of rewriting the information in the memory 18 with new information is performed (step S324). Then, after the store information is updated and saved, this sequence is terminated (step S326). On the other hand, if there is no change in the information content as a result of the collation in step S322, the update process is omitted and the sequence is terminated (step S326).
[0076]
With this system, the cashier terminal device 50 on the store side can automatically acquire tag information from the mobile phone 10 of the customer and create a customer list. Therefore, the customer does not need to fill in a customer card.
[0077]
Further, according to the present system, when passing the cash register, the mobile phone 10 and the cash register terminal device 50 exchange information, and store information such as privilege information and shopping points on the store side in the store in the mobile phone 10. Since the configuration is such that the information is added to the information, each mobile phone 10 can be used as a point card of the store.
[0078]
Furthermore, the shop side can be notified of the current number of points and the privilege information currently accumulated from the wireless tag 32 of his / her mobile phone 10. Of course, it is not limited to the mode of storing the point information in the mobile phone 10, but the customer's point information, privilege information, etc. may be managed by a store-side host computer or the like.
[0079]
In the cash register terminal device 50 shown in FIG. 5, it is also preferable to add a wireless tag with store information on a receipt issued from the cash register terminal device 50. For example, a wireless tag is inserted into a portion where the store name of the receipt is displayed. The wireless tag may be a sticker attached to the receipt, or may be directly embedded in the print medium of the receipt.
[0080]
In the embodiment described with reference to FIGS. 5 to 7, the example in which customer data is stored in the hard disk 56 of the cash register terminal device 50 has been described. However, when the present invention is implemented, the customer computer is connected by the host computer connected to the cash register terminal device 50. Data may be stored.
[0081]
In the above embodiment, an example in which the present invention is applied to a mobile phone has been described. However, the scope of the present invention is not limited to a mobile phone (mobile communication terminal), and communication that can be connected to a network such as a personal digital assistant (PDA). The present invention can be widely applied to information communication terminal devices having means.
[0082]
In the above-described embodiment, the mobile phone incorporating the wireless tag receiver has been described. However, the wireless tag receiver may be configured by an external accessory that is detachable from the mobile phone body.
[0083]
In the cash register terminal device of FIG. 5, the external type RFID tag transmitter / receiver 52 has been illustrated. However, in carrying out the present invention, the RFID tag transmitter / receiver has a structure (built-in type) housed inside the cash register terminal device body. There may be.
[0085]
【The invention's effect】
  According to the customer management system according to the present invention, the information that has been conventionally entered in the customer card or the like is converted into wireless tag information, information such as name and address is read from the wireless communication module of the mobile communication terminal device owned by the customer, Since customer information can be automatically added to the data storage means in the information management device, the customer does not need to fill in a customer card, and the store also adds a customer list. There is no need for time-consuming key input operations and the like, and bothersome manual operations can be simplified.
[0086]
Furthermore, according to the customer management system of the present invention, it is easy to manage customer information, and point calculation of each customer's point return service, management of the number of accumulated points, time limit management of discount (coupon) service, etc. It becomes possible.
[Brief description of the drawings]
FIG. 1 is a schematic configuration diagram of a wireless tag.
FIG. 2 is a block diagram showing the configuration of the mobile phone according to the embodiment of the present invention.
FIG. 3 is a system configuration diagram showing a first usage pattern of the mobile phone according to the embodiment of the present invention;
FIG. 4 is a flowchart showing an information acquisition sequence of the mobile phone.
FIG. 5 is a system configuration diagram showing another embodiment of the present invention.
6 is a block diagram showing a configuration of a cash register terminal device in FIG. 5;
FIG. 7 is a flowchart showing a sequence for transferring RFID tag information in the customer management system of this example;
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... Wireless tag, 2 ... Wireless communication IC, 3 ... Antenna, 4 ... Non-volatile memory, 10 ... Mobile phone, 12 ... Antenna, 14 ... Transmission / reception circuit, 16 ... Control part, 18 ... Memory, 26 ... Display part, 30 ... RFID tag transceiver, 32 ... RFID tag, 40 ... RFID tag, 42 ... card, 50 ... cash register terminal device, 52 ... RFID tag transceiver, 54 ... operation unit, 55 ... display unit, 56 ... hard disk, 58 ... control Part

Claims (2)

A customer management system comprising: a wireless tag for wirelessly transmitting information stored in a memory; a mobile phone having a communication means for transmitting and receiving signals connected to a communication line network; and an information management device for managing customer information Because
The memory stores identification information unique to the mobile phone , and stores information related to the owner of the mobile phone ,
The information management device includes:
Data storage means for storing customer information data;
Receiving means for receiving information transmitted from the wireless tag in the mobile phone ;
When the information acquired through the receiving unit is collated with the customer information stored in the data storage unit, and the information acquired through the receiving unit is new information, the new information is Information processing means for performing processing to be added to customer information and stored in the data storage means;
Store information to be provided to the mobile phone of the customer registered in the data storage means by determining the identity of the customer based on the unique identification information included in the information acquired via the receiving means And transmitting means for transmitting wirelessly,
The mobile phone is
Wireless data receiving means for receiving store information transmitted from the transmitting means of the information management device;
Write control means for storing a part or all of the store information received through the wireless data receiving means in the memory in the mobile phone ,
The mobile phone is configured to transmit / receive the information on the wireless tag and the store information to / from the information management device in a standby state, and display the store information received from the information management device on a display unit of the mobile phone A customer management system characterized by comprising:   The customer management system according to claim 1, wherein the store information includes at least one of privilege information, service information, a discount code, and shopping point information.

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