JP4007280B2 - Mail delivery system - Google Patents

Description

  The present invention relates to a mail distribution system capable of distributing mail from a terminal device managed by a vehicle dealer to an in-vehicle terminal device of a registered user via a network.

Recently, a terminal device equipped with a communication function is mounted on an automobile, and a configuration in which information can be exchanged with the outside is becoming widespread. For example, in the communication function, there are a function for collecting automatic tolls on toll roads, a function for obtaining various information by connecting to the Internet, and a function for exchanging mail.
Such functions can be used by car dealers to directly send e-mails to in-vehicle devices with communication functions installed in automobiles in order to provide various guidance services to users who have purchased automobiles. It becomes a base that can provide fine-tuned services (see, for example, Patent Document 1).

In view of this, it is considered that the dealers aim to improve the service by automatically delivering a guide mail for maintenance or the like after a certain period of time has passed for each user who has purchased a car.
In this case, at the store, for example, as shown in FIG. 6, the mail delivery service is set by operating the terminal device. When the person in charge starts the service program, the terminal device first stores data for confirming the date of delivery or the time when maintenance is required for the user who purchased the car or newly registered as a customer of the store. A list is displayed (see (a) of the figure).

  When a target user is selected from the list, the terminal device displays a screen for setting a delivery condition for guidance mail for the user. This is for setting the delivery conditions for the maintenance guidance mail for each user. For example, a questionnaire survey is performed at the time of registration in advance, and the desired conditions are specified. Unless otherwise specified, a predetermined condition is specified.

  Here, for example, conditions such as “one month after delivery” and “one month before vehicle inspection” can be set. Either one can be set, or both can be set. As a result, the terminal device determines that the delivery condition has been met if one month has elapsed from the date of delivery or one month before the registered vehicle inspection scheduled month. Automatically deliver a guide email that prompts you to apply.

The user can recognize that it is time for maintenance by opening and reading the guide mail distributed to the in-vehicle terminal. For example, the user can easily complete the procedure by requesting maintenance from the purchased store. Will be able to.
JP 2003-8655 A

  By the way, as described above, when the user registered at the nearest or the vehicle dealer who purchased the vehicle moved by moving, etc., it would be inconvenient to perform maintenance at the registered vehicle dealer Comes out. For this reason, it is generally necessary to change the vehicle dealer from which the user requested the maintenance to the vehicle dealer to another vehicle dealer nearest or desired.

At this time, on the user side, the change procedure can be performed by applying for a change request to the desired vehicle dealer from the in-vehicle terminal device. However, on the side of the vehicle dealer to be changed, inconvenience may occur in the following points in both the vehicle dealer before the change and the vehicle dealer after the change.
That is, the user appears on the mail delivery user list screen of the change destination vehicle dealer by the registration processing of the in-vehicle device, but the vehicle dealer suddenly receives an unregistered user from the delivery list of the guide mail. It may appear on the screen and the person in charge may be troubled with the treatment. In addition, since the user information has not been registered yet at the vehicle dealer at the change destination, the delivery date and maintenance status of the vehicle of the user is unknown, and even if the delivery conditions are set, the guide mail is automatically delivered. It is in a state that cannot be done.

  This is because even if the vehicle dealers sell vehicles of the same manufacturer, the movement of the user who provides maintenance, service, etc. between the stores will cause a profit and loss. On the other hand, since the user desires to move between vehicle dealers of the same series, it may feel unreasonable that this is not easily done. Re-registration of the same data to the store has the disadvantage of having to perform a very troublesome procedure.

  The present invention has been made in view of the above circumstances, and its purpose is to facilitate a transfer procedure between vehicle dealers when a user moves to register a vehicle dealer who wants to contact for maintenance or the like. Accordingly, it is an object of the present invention to provide a mail delivery system which can be performed and can be easily and quickly changed by a user.

  According to the first aspect of the present invention, in a mail distribution system capable of mail distribution from a terminal device managed by a vehicle dealer to an in-vehicle terminal device of a registered user via a network, registration is performed by the terminal device of the vehicle dealer. When the setting input of the automatic delivery condition of the guide mail for the user's in-vehicle terminal device is received and satisfied, the guide mail is distributed to the in-vehicle terminal device of the registered user. And if the registration user's transfer request is transmitted from the in-vehicle terminal device of the registered user of another vehicle dealer, this is accepted, and the movement request information is transmitted to the other vehicle dealer, Based on this registration information, the registration processing of the registered user who wishes to move from the vehicle dealer and the registration information of the registered user are received and the setting process is performed so as to be newly treated as a registered user. It becomes possible to automatically distribute the guide mail to a user newly registered by desire to move. In addition, in the above-described case, regarding the realization of the registered user's desire to move, it is a condition that permission information is obtained from another vehicle dealer that is the vehicle dealer before the movement. The registration information can be securely moved while avoiding inconveniences such as the registration data moving or disappearing, which eliminates the need for the user to repeat troublesome registration work. You will be able to receive a satisfactory service.

  According to the invention of claim 2, in the above invention, when a transfer request from the registered user to another vehicle dealer is transmitted, the permission information input from the terminal device by an attendant or the like when permitting the transfer is transmitted. Based on this, the registration information is transmitted to the vehicle dealer who desires the relocation, so that the relocation process can be smoothly performed in response to the relocation request without increasing the user's trouble. In addition, if you do not want to have you move, you can have the registered user stay by consulting with the vehicle dealer who wants to move. It is not a single process, but can flexibly respond to requirements.

Hereinafter, an embodiment in which the present invention is applied to a mail distribution system of a car dealer will be described with reference to the drawings.
FIG. 1 schematically shows the overall configuration of a mail distribution system. A plurality of terminal devices 2a and 2b are provided at automobile sales stores 1a and 1b, which are vehicle sales stores, respectively. It also functions as a terminal device that distributes. Here, for the sake of convenience, the description will be made with two dealers 1a and 1b, but it is of course applicable to a system including three or more dealers.

The terminal devices 2 a and 2 b can be connected to the information center 4 via the network 3. The information center 4 wirelessly communicates with an in-vehicle terminal 6 as an in-vehicle terminal device mounted on each automobile 5, and is configured to mediate connection to the Internet and to receive and receive mail.
Each of the terminal devices 2a and 2b of the above-mentioned dealers 1a and 1b is a terminal device that distributes mail according to the present invention, and is configured to execute a guidance mail distribution program to be described later. Further, the execution target of the program is an automobile 5 equipped with an in-vehicle terminal 6, and the in-vehicle terminal 6 performs a user registration process with respect to the terminal devices 2 a and 2 b of the purchased stores 1 a and 1 b. It is necessary to have done.

  The in-vehicle terminal 6 has an electrical configuration as shown in FIG. A control circuit 7 composed of a CPU, ROM, RAM, and the like performs various communication controls such as mail transmission / reception, connection to the Internet, and communication processing with a road device, which will be described later. The control circuit 7 is connected to a communication device 8, a GPS receiver 9, and a display device 10, and is connected to an ECU 11 and other devices 12 disposed in the vehicle via an interface (I / F) 13. Has been.

  The communication device 8 performs communication with the information center 4 described above via an antenna 8a. The GPS receiver 9 receives a GPS signal by the GPS antenna 9a, generates current position information, and outputs it to the control circuit 7. The display 10 is composed of a liquid crystal panel or the like, and a touch panel 10a for performing operation input while touching the display screen is integrally provided on the front surface portion.

  In addition, the control circuit 7 can obtain, for example, data related to a travel distance, travel state, and other information as various information from the ECU 11 and other devices 12 in the vehicle via the I / F 13. In this embodiment, as will be described later, data relating to the travel distance can be sent to the information center 4 side to make a setting suitable as a retransmission condition.

In the above configuration, the in-vehicle terminal 6 can communicate with the terminal devices 2a and 2b of the store 1a and 1b via the information center 4 and receives a guide mail distributed from the terminal devices 2a and 2b side. It is configured to be able to.
Next, with reference to FIGS. 3 to 6, the following description will focus on the user registration process and the transfer process of each dealer 1a, 1b related to the store transfer desired by the user. First, with reference to FIG. 3, a flow of processing in which a user performs user registration in the store 1a will be schematically described.

The in-vehicle terminal 6 that receives the guidance mail needs to perform this registration process in advance. This registration process can be performed at the store 1a at the time of vehicle purchase, but can also be performed by the user performing an operation for registration after purchase. Here, a case where the user performs the registration process himself will be described.
First, the in-vehicle terminal 6 is activated, the touch panel 10a is operated to select a registration process program, various application data input processes, etc. are performed and transmitted to the terminal device 2a of the store 1a through the information center 4 ( Step S1). At this time, a form is set in which the user's wish can be entered for the mail delivery conditions and the like.

  Here, for example, for the guide mail distributed from the store 1a, the user can select and specify the importance level and the desired type, or if necessary, input this if necessary. Can be done. Further, unless otherwise specified, automatic distribution is performed under distribution conditions set in advance as standard on the store 1a side.

The terminal device 2a (mail delivery terminal) of the store 1a performs a registration process in response to an application for user registration from the in-vehicle terminal 6 of the user (step S2). Thereby, the display screen of the terminal device 2a is registered in the mail delivery user list as shown in the display example on the left side of FIG. 5A, for example.
Next, the terminal device 2a performs mail delivery condition setting processing (step S3). Here, in the terminal device 2, for example, a distribution condition setting screen as shown in the display example on the right side of FIG. 5A is displayed. If there is a condition specified at the time of registration application, that condition is obeyed. If there are no specified conditions, general delivery conditions set in advance are set. The setting method can be easily performed by checking the ones to be specified from the specification conditions displayed on the screen.

Thereafter, the terminal device 2a creates a mail to the effect that the user registration process has been completed, and transmits it to the user's in-vehicle terminal 6 for notification (step S4). The user's in-vehicle terminal 6 can confirm that the user registration is completed by receiving this mail (step S5).
In this embodiment, the automatically-delivered guidance e-mail informs the maintenance time for the sold vehicle, such as a notification that the half-year inspection time has come, an oil change time notification, etc. It is. And since such a guide mail naturally has different importance depending on its contents, it is possible to set delivery conditions according to the degree.

  For example, in the notification of the oil change time, etc., the user can be made aware of the importance by re-notifying the number of mileage from the time of the first delivery to a small number. In addition, since the half-year inspection is voluntary by the user, it is possible to prevent the user from being bothered by re-notifying the mileage from the time of the first delivery for a longer time.

  When the registration process is performed as described above, thereafter, a guide mail for maintenance or the like is automatically distributed by the terminal device 2a of the store 1a. This is because the terminal device 2a executes an automatic distribution program at an appropriate timing, determines whether or not the distribution conditions set as described above are matched, and if they match, the maintenance set in advance is performed. Is transmitted to the in-vehicle terminal 6 on the registered user side.

  Further, the terminal device 2a can recognize whether or not the user has opened the delivered guidance mail through a server provided in the information center 4. When the user opens the guidance mail, The program is terminated because it has achieved the purpose of having the user read it, but if it is unopened, it is also possible to deliver a re-notification guide email by an artificial or automatic method. ing.

  Next, the transfer process executed by the terminal devices 2a and 2b of the respective stores 1a and 1b will be described with reference to an example in which a user who has registered as a user in the store 1a desires to transfer to the store 1b. This will be described with reference to the chart. As described above, when the user registers with the terminal device 2a of the store 1a using the in-vehicle terminal device 6 (steps P1 and Q1), the terminal device 2a that performs automatic mail distribution has an automatic distribution condition. Whether or not they match is checked at an appropriate timing, and a guide mail is distributed at a step (not shown).

  As described above, the user has registered as a user in the store 1a. However, when the geographical condition that makes the store 1b more convenient than the store 1a after moving, etc., becomes as follows. The transfer process is performed. First, when the user performs a support store change input procedure using the in-vehicle terminal device 6, the in-vehicle terminal device 6 accepts the input information (step P2), and the sales are the change source store and the change destination store. A change request mail is created and sent to both the stores 1a and 1b (step P3). At this time, the ID information of the store 1a which is the change source store is added to the mail.

  Upon receiving this (step R1), the terminal device 2b of the store 1b that is the change destination store has a new user (for example, a vehicle delivery date, a maintenance date, etc.) without information on the user information (for example, the delivery date). “Mr. P”) is displayed on the screen (step R2), and only the original support dealer ID of the user is additionally displayed (from the display state of FIG. 6A). Transition to the display state of b)).

  On the other hand, when receiving the change request mail (step Q2), the terminal device 2a of the store 1a that is the change source store is the user “P” with a mark indicating that the user has moved in the mail distribution user list. "" (Hereinafter referred to as user P) is displayed (step Q3). Thereby, it can be known that the user has been moved by the change request (the display state in FIG. 5A shifts to the display state in FIG. 5B).

In this state, since the registration information of the user P is not obtained in the store 1b, actual support cannot be performed. Therefore, the terminal device 2b of the store 1b notifies the movement using the ID of the store 1a before the change of the user P who has transmitted the change request (step R3). Following this, a request for registration information of the user P is transmitted (step R4).
On the other hand, the store 1a confirms the ID of the store 1b that is the change destination store that has been sent, and provides user registration information based on the judgment result of the person in charge or preset conditions. If the result of determining whether the store is a good store is input (step Q4), if OK, the terminal device 1a sends the registration information of the user P to the store 1b that is the change destination store. (Steps Q5 and Q6).

  However, when the dealer 1a encourages the user P to retain the change of the support dealer (determined “NO” in step Q5), the user's registration information is not sent and an email is sent to the user to reserve. It can also be transmitted (step Q7). If the user responds to the reservation, this case can be canceled by sending a support store change cancellation email.

  According to the present embodiment, when it is desired to change the store 1a registered by the user to the store 1b due to movement or the like, both the stores can be obtained simply by inputting a change request from the in-vehicle terminal device 6. Since the movement process is completed by the mutual processing between 1a and 1b, the user can easily do without troublesome procedures, and the dealers 1a and 1b are permitted to move between the two. Since the registration information of the user is exchanged after determining whether or not to do so, the moving process can be performed quickly and rationally.

  Depending on the store, there may be cases where it is desirable to reserve the transfer of the store as described above, and even in such a case, it is possible to respond flexibly by entering the results of negotiations. It becomes possible to proceed with the processing taking into account the above.

1 is an overall configuration diagram showing an embodiment of the present invention. Electrical configuration diagram of in-vehicle terminal Chart showing the flow of registration processing Chart showing the flow of change request processing The figure which shows the example of the display screen of the terminal device of a change origin store Figure corresponding to Figure 5

Explanation of symbols

1a and 1b are dealers (vehicle dealers), 2a and 2b are terminal devices, 3 is a network, 4 is an information center, 5 is a vehicle, 6 is an in-vehicle terminal device, 7 is a control circuit, 8 is a communication device, 9 is A GPS receiver 10 is a display.

Claims (2)

In a mail delivery system capable of delivering mail from a terminal device managed by a vehicle dealer to an in-vehicle terminal device of a registered user via a network,
The terminal device
Means for accepting a setting input of automatic distribution conditions of a guide mail for a registered user's in-vehicle terminal device;
Means for delivering the guide mail via the network to the in-vehicle terminal device of the registered user corresponding to when the automatic delivery condition of the guide mail is satisfied;
Accepts this the transfer request of a registered user from the in-vehicle terminal device of the other vehicle dealer registered user is transmitted, means for transmitting the movement request information to the other vehicle dealers,
Means for performing a setting process so as to receive registration information about the registered user together with transfer permission information about the registered user from the other vehicle dealer after receiving the transfer request, and treat the registered user as the registered user. A mail delivery system characterized by being configured. In the mail delivery system according to claim 1,
The terminal device
A means for transmitting a registration request of the registered user to the terminal device of the other vehicle dealer in response to a request when a request for relocation to the other vehicle dealer is transmitted for the registered user and an input for permission is made. An e-mail delivery system characterized by having a configuration comprising:

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