JP3964640B2 - Sales method - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a sales apparatus and a sales method using a communication network. In particular, the present invention relates to a sales apparatus and a sales method for selling communication terminal devices such as portable telephone terminals.
[0002]
[Prior art]
Conventionally, portable telephone terminal devices have been sold in face-to-face manners between customers and store clerk at specialty stores and home appliance mass retailers. One of the reasons why such a sales form is taken is due to the following circumstances.
The situation is that mobile phone terminal equipment distributors not only sell terminal equipment, but also carry out contract brokerage and office agency work between customers and mobile telecommunications carriers. It is that you are. In other words, the customer receives an explanation of the product of the telephone terminal device at the store, determines the telephone terminal device to be purchased, receives an explanation of the contract with the mobile communication carrier, and determines what kind of contract is concluded. Select and apply for a contract at the store. At this time, the store side asks for the presentation of an identification card or the like and refers to the contents to confirm whether or not the customer is the person described in the application form for the contract.
[0003]
By adopting the sales method as described above, it is possible to obtain the convenience that the customer can purchase the telephone terminal device and make a contract with the mobile communication carrier at the same store. In addition, the store will increase the ability to attract customers by providing the convenience of one-stop shopping as described above, and increase revenue opportunities by conducting both highly-relevant businesses such as terminal device sales and contract brokerage. ing.
[0004]
[Problems to be solved by the invention]
However, the conventional sales method as described above has a problem in that it requires personnel costs and the like because the store clerk must be arranged in the store. In particular, when trying to expand multiple stores strategically, it is necessary to place a fixed store clerk within business hours regardless of the size of each store, which increases the cost burden. there were.
[0005]
The present invention has been made in view of the above circumstances, and an object thereof is to provide a sales apparatus and a sales method capable of performing sales and contract mediation with a small number of personnel.
[0006]
[Means for Solving the Problems]
In order to solve the above-mentioned problems, the present invention provides an operation means for accepting an operation by an applicant, a recording medium writing means for writing identification information of the applicant on a recording medium, and an applicant information received by the operation means. And a control unit that controls the recording medium writing unit so as to acquire the identification information of the applicant and write the identification information to the recording medium.
[0007]
The sales apparatus of the present invention includes a microphone that collects sound generated by the applicant and converts the sound into an electric signal, and a speaker that converts the electric signal into sound and outputs the sound to the applicant. Features.
[0008]
Further, the sales apparatus of the present invention comprises an image acquisition means for identification card for acquiring an image of the applicant's identification card, and an image acquisition means for applicant for acquiring the image of the applicant itself. The image acquired by the image acquisition means for identification card and the image acquired by the image acquisition means for applicant can be compared and confirmed.
[0009]
In addition, the sales apparatus of the present invention can confirm the image acquired by the image acquisition means for identification card by comparing the applicant's information input using the operation means. Features.
[0010]
The sales apparatus of the present invention is characterized in that the communication device selected using the operation means is discharged after the completion of the payment process.
[0011]
The sales apparatus of the present invention is a sales apparatus comprising a vending machine, a center system, and an operator terminal, wherein the vending machine, the center system, and the operator terminal are connected to each other, The vending machine issues an image for ID card acquisition means for acquiring an image of the ID card of the applicant, an image acquisition means for applicant for acquiring the image of the applicant itself, and the applicant issues A microphone that converts sound into an electrical signal, a speaker that converts the electrical signal into sound and outputs it to the applicant, an operation means that accepts an operation by the applicant, and an identification information of the applicant is written in a recording medium Based on the recording medium writing means and the applicant's information received by the operating means, the identification information of the applicant is acquired, and the recording information is written to the recording medium. Control means for controlling the medium writing means, wherein the center system uses the image obtained by the identification image obtaining means and the image obtained by the applicant image obtaining means for the operator. Display on the terminal, receive the signal output from the microphone and transmit it to the operator terminal, transmit the signal received from the operator terminal to the vending machine for output from the speaker, the application Receiving information from the vending machine, displaying the information on the operator terminal, obtaining identification information of the applicant based on the information on the applicant, and writing the information on the recording medium by the recording medium writing means To the vending machine.
[0012]
In addition, the sales apparatus of the present invention includes a plurality of the vending machines and a plurality of operator terminals, and the center system, when processing requiring an operator occurs on the vending machine side, If the operator terminal that is vacant at that time is connected for processing of the vending machine, and there is no vacant operator terminal when processing requiring the operator occurs on the vending machine side, The processing request is temporarily stored in a queue in the center system.
[0013]
The present invention also relates to a sales method for selling communication equipment using a mutually connected vending machine and a center system, wherein the center system is based on the applicant's information input from the vending machine. Executes contract processing between the applicant and the telecommunications carrier, thereby acquiring contractor identification information related to the applicant, and records the acquired contractor identification information on the vending machine side. It is characterized in that it is written on the medium and this contractor identification information recording medium is discharged.
[0014]
In the sales method of the present invention, the vending machine accepts the selection of the model of the communication device from the applicant, and after processing the payment for the communication device, the communication device of the selected model is discharged. It is characterized by this.
[0015]
The sales method of the present invention is a sales method for selling communication equipment using a mutually connected vending machine and a center system, which is acquired by an applicant image acquisition means provided in the vending machine. The image of the registered applicant is transmitted from the vending machine side to the center system side, and the image of the identification card acquired by the image acquisition means for identification card provided in the vending machine is sent to the vending machine side. The applicant is confirmed by comparing the image of the applicant transmitted to the center system side and received on the center system side with the image of the identification card, and input by the vending machine. Based on the information of the contractor, the center system executes the contract processing between the applicant and the telecommunications carrier, thereby acquiring the contractor identification information regarding the applicant, and the acquired contractor Another information is written in the contractor identification information recording medium on the vending machine side, and the vending machine accepts the selection of the model of the communication device from the applicant, performs the payment processing, and the communication device of the selected model And the contractor identification information recording medium in which the contractor identification information is written.
[0016]
DETAILED DESCRIPTION OF THE INVENTION
An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing the configuration of the sales apparatus according to the embodiment. This sales apparatus is for selling portable telephone terminal equipment (communication equipment). In FIG. 1, reference numeral 1 denotes a vending machine installed in a store, 2 denotes a communication network connected to the vending machine 1, 3 denotes a center system connected to the vending machine 1 via the communication network 2, and 4 denotes a center side. It is an operator terminal for the operator to operate.
[0017]
The vending machine 1 includes a control unit 10 (control means), a video / audio transmission / reception unit 11, a data transmission / reception unit 12, an identification card photographing camera 13 (identification image acquisition unit), and an applicant photographing film. A camera 14 (applicant image acquisition means), a microphone 15, a speaker 16, a display device 17, an operation button 18 (operation means), and a recording medium writing device 19 (recording medium writing means). I have. The center system 3 includes a control unit 30, a video / audio transmission / reception unit 31, a data transmission / reception unit 32, and a storage unit 33.
[0018]
The communication network 2 is configured using, for example, a telephone line or an optical fiber communication line. Communication between the video / audio transmission / reception units 11 and 31 is performed via the communication network 2. Communication between the data transmitting / receiving units 12 and 32 is also performed via the communication network 2.
[0019]
Each component has the following functions.
The document-taking camera 13 uses the vending machine to purchase a portable telephone terminal device or to sign a contract with a mobile communication company (for example, a driver's license) Shoot. The applicant photographing camera 14 photographs the customer from the front. The images photographed by the ID photographing camera 13 and the applicant photographing camera 14 are transmitted from the video / audio transmission / reception unit 11 to the video / audio transmission / reception unit 31 and displayed on the operator terminal 4 and also stored therein. It can also be stored in the unit 33.
[0020]
The microphone 15 collects the sound emitted from the customer and converts it into an electrical signal. This signal is transmitted to the operator terminal 4 via the video / audio transmission / reception unit 11 and the video / audio transmission / reception unit 31, and is restored to voice in the operator terminal 4. The speaker 16 converts signals (electrical signals) sent from the operator terminal 4 via the video / audio transmission / reception unit 31 and the video / audio transmission / reception unit 11 into audio that can be heard by the user. Output. Thereby, the customer and the operator on the center side can have a conversation.
[0021]
The display device 17 displays information based on a signal from the control unit 10. Further, the video received by the video / audio transmission / reception unit 11 can be displayed on the display device 17. Accordingly, the operator terminal 4 is provided with a camera, and the operator's face image captured by the camera is transmitted to the vending machine 1 side via the communication network 2, so that the operator's face image on the center side is displayed on the display device 17. Can be displayed. As a result, the customer and the operator can perform operations while looking at each other's face images.
The operation button 18 emits a signal to the control unit 10 in response to an operation by a customer.
The recording medium writing device 19 writes information to the contractor identification information recording medium based on a signal from the control unit 10.
[0022]
The control unit 10 performs control according to the signal from the operation button 18 and causes the display device 17 to display necessary information. The control unit 10 controls the operation of the video / audio transmission / reception unit 11. The control unit 10 can exchange data with the center system 3 side via the data transmission / reception unit 12.
[0023]
On the center system 3 side, the control unit 30 controls the center system 3 as a whole. In addition, the control unit 30 transmits and receives data to and from the operator terminal 4. The control unit 30 transmits / receives data to / from the vending machine 1 via the data transmission / reception unit 32. The control unit 30 controls the video / audio transmission / reception unit 31 to communicate with the operator terminal 4 side or the vending machine 1 side. In addition, the control unit 30 writes data to the storage unit 33 or reads data from the local billion unit 33.
[0024]
Note that a plurality of operator terminals and vending machines may be connected to each other. FIG. 2 is a block diagram showing a configuration of a sales apparatus including a plurality of operator terminals 4 and a plurality of sales machines 1. As shown in FIG. 2, a plurality of operator terminals 4 are provided in the operation center, and these are respectively connected to the center system 3. In addition, there are a plurality of stores, and one or a plurality of vending machines 1 are installed in each store. Each of these vending machines 1 is connected to a center system 3 via a communication network 2.
When processing that requires an operator occurs on the vending machine 1 side, the center system 3 connects the operator terminal 4 that is available at that time for processing in the vending machine 1. If there is no operator terminal 4 available when processing requiring an operator occurs on the vending machine 1, the processing request is temporarily stored in a queue in the center system 3. When the operator terminal 4 becomes available, processing requests are sequentially taken out from the queue, and the operator terminal 4 is connected to perform the processing.
[0025]
Next, the sales procedure according to the present embodiment will be described with reference to the drawings. 3 and 4 are flowcharts showing a sales processing procedure according to the present embodiment. As shown in the figure, the sales process is executed as an interactive process between the vending machine (1) and the center system (3).
In addition, there are two types of “new” and “change” in sales of portable telephone terminal devices, and the procedures shown in FIGS. 3 and 4 include these two types. “New” is a form in which a customer who has not yet signed a contract with a mobile communication provider purchases a portable telephone terminal device and at the same time enters into a contract with the mobile communication provider. “Change” means that a customer who has already signed a contract with a mobile carrier purchased a new mobile phone terminal device instead of the mobile phone terminal device used previously, This is a form in which a communication service based on a conventional contract is continuously used by using the new terminal device.
[0026]
The procedure shown in FIGS. 3 and 4 is based on a method of identifying a telephone user using a contractor identification information recording medium. A specific example of the contractor identification information recording medium is a SIM (Subscriber Identity Module) card. The SIM card is a smart card with a built-in semiconductor memory, and stores a subscriber's identification number and security information on the memory for use in a GSM (Global System for Mobile Communications) system. The user can use the communication service from the terminal device by inserting the SIM card into the GSM-compatible telephone terminal device.
[0027]
Hereinafter, it demonstrates along the flow of FIG. 3 and FIG.
First, in step S1 of FIG. 3, the vending machine detects that the “start” button (operation button (18)) is pressed by the applicant. In step S2, the vending machine transmits a start request to the center system. In response, a start confirmation response is returned from the center system to the vending machine in step S3.
[0028]
Next, the vending machine displays on the display device (17) so that the applicant can select either “new” or “change” with the operation button (18). Determine which of the selections by. If it is “new”, the process proceeds to the next step S5, and if it is “change”, the process jumps to step S21 shown in FIG.
[0029]
In the next steps S5 to S20, processing for concluding a contract between the applicant and the communication carrier in the case of “new” is performed.
In step S5, transmission of the video of the applicant photographed by the applicant photographing camera (14) from the vending machine side to the center system side is started. Accordingly, in step S6, reception of the applicant's video is started on the center system side.
In step S7, the center system connects to the operator terminal and enables voice and video communication between the operator terminal and the vending machine. As a result, the procedure / processing guidance by the operator becomes possible.
[0030]
Next, according to the guidance from the operator or according to the display information on the display device (17), the applicant sets an identification card with a photo at a position where it can be photographed by the identification card photographing camera (13). Then, in step S8, the image photographed by the identification camera (13) is read, and in step S9, the image is transmitted from the vending machine side to the center system side.
In step S10, the center system stores the received identification image in the storage unit (33). The center system also displays this identification image on the operator terminal. In this way, in step S11, the center-side operator can confirm the applicant himself / herself by comparing the applicant's video with the face photo on the identification image.
That is, in this sales apparatus, it is possible to confirm the image taken by the ID taking camera and the image taken by the applicant taking camera.
Further, when the identity verification by the operator is completed, in step S12, the identity confirmation completion notification is sent from the center system to the vending machine.
[0031]
Next, according to the guidance from the operator or according to the display information on the display device (17), the applicant inputs the applicant information such as address and name. The vending machine accepts the input of the applicant information in step S13, and transmits the applicant information to the center system in step S14.
[0032]
On the center system side, in step S15, the received applicant information is stored in the storage unit (33). Then, the center system displays this applicant information on the operator terminal. Then, in step S16, the center side operator can check the applicant information by comparing it with the items described on the identification image.
[0033]
When the confirmation in step S16 is completed, next, in step S17 of FIG. 4, the center system executes the processing of the contract between the telecommunications carrier and the applicant using the applicant information received above, Acquire contractor identification information about the applicant from the telecommunications carrier. The contract processing may be automatically performed by connecting the center system (3) and the telecommunications carrier's computer by a communication line or the like, or when the operator contacts the telecommunications carrier by telephone or the like. You can go.
In step S18, the acquired contractor identification information is transmitted from the center system to the vending machine.
[0034]
In step S19, the vending machine uses the recording medium writing device (19) to write the contractor identification information received above in the contractor identification information recording medium stocked in the vending machine in advance.
In step S20, the center system releases the connected operator terminal. This terminates the guidance by the operator.
[0035]
Next, in step S21, the vending machine accepts selection of the telephone terminal model by the applicant. The function description and appearance design for each telephone terminal model are displayed on the display device (17) so that the applicant can easily select. Alternatively, a sample product of a portable telephone terminal device is placed at the vending machine so that the applicant can pick it up and see it. Further, by connecting an operator terminal on the center side according to the request of the applicant, the functions of each model can be explained by the operator's voice.
[0036]
In step S22, the vending machine calculates a payment amount such as a price of the portable telephone terminal device and accepts a payment procedure. The settlement amount is calculated based on the telephone terminal model selected in step S21 above. In addition, in the case of a new contract, if it is necessary to settle the cost for signing the contract, this cost is also added. The payment means can be selected by the applicant from cash, credit card, debit card, and the like. Further, since the contract between the applicant and the telecommunications carrier has already been made, it may be possible to select settlement via the telecommunications carrier based on the contents of the contract.
[0037]
In step S23, the vending machine transmits settlement information (payment amount, settlement means, credit card number, etc.) to the center system. Then, the center system executes a settlement process in step S24, and transmits a settlement confirmation response to the vending machine in step S25.
[0038]
Upon receiving the payment confirmation response, the vending machine discharges the portable telephone terminal device of the model selected above in step S26. In the case of “new”, the vending machine discharges the contractor identification information recording medium in which the contractor identification information is written in step S27.
In this way, in the case of “new”, the communication service can be used by inserting the contractor identification information recording medium ejected in step S27 into the portable telephone terminal device ejected in step S26. Become.
Further, in the case of “change”, the communication service can be used by inserting the contractor identification information recording medium that the applicant previously has in the portable telephone terminal device ejected in step S26. .
Note that after the processing in step S27, a copy of the contract contents or a receipt of the price may be printed and output.
[0039]
In step S28, the vending machine transmits an end request to the center system. In response, in step S29, the center system transmits an end confirmation response to the vending machine.
[0040]
The above-described vending machine and center system are realized using a computer system. The processing in the above-described contract and sales procedure is stored in a computer-readable recording medium in the form of a program, and the above-described processing is performed by the computer reading and executing this program. Here, the computer-readable recording medium means a magnetic disk, a magneto-optical disk, a CD-ROM, a DVD-ROM, a semiconductor memory, or the like. Alternatively, the computer program may be distributed to the computer via a communication line, and the computer that has received the distribution may execute the program.
[0041]
The devices sold by the sales apparatus according to the present embodiment are not limited to mobile phone terminals and PHS (Personal Handy-phone System) terminals for performing voice communication, but are card-type wireless data that is used by being inserted into a personal computer or the like. It may be a communication device or a PDA (Personal Digital Assistant) device having a wireless communication function.
[0042]
The embodiments of the present invention have been described in detail above with reference to the drawings. However, the specific configuration is not limited to these embodiments, and includes a design and the like within a scope not departing from the gist of the present invention.
[0043]
For example, in the above-described embodiment, the ID photographing camera (13) is used as a means for acquiring the image of the ID card. However, instead of the camera, the image of the ID card is used by using an optical scanner or the like. You may make it acquire.
[0044]
Also, a recording medium reader is provided in the vending machine, and when the user inserts his / her recording medium into the recording medium reader, the recording medium is read to identify the user (contractor), and the contractor's The contract contents may be changed. For example, when there are multiple types of rate plans, the contract details can be changed from the currently selected rate plan to another rate plan, subscribed to a new additional service, or subscribed until then. The contents are such as canceling additional services that have been used or starting a new discount plan. Such contract content change processing is executed by transmitting data from the vending machine to the computer of the communication carrier via the center system. As a result, the user does not have to go to the window of the telecommunications carrier or the like to change the contract contents, and the convenience is greatly improved.
[0045]
Similarly, when a user inserts his / her recording medium into the recording medium reader, the recording medium is read to identify the user (contractor), and the contractor charges the communication service usage fee on the spot. You may be able to pay. This fee is settled using a credit card, debit card, cash or the like. Thereby, the user can pay the fee without going to a window of a financial institution or the like, and convenience is improved.
[0046]
Further, the information written in the storage medium may be rewritten by the user operating the vending machine.
[0047]
Further, when the user selects a telephone terminal model, the explanation information of the function of each telephone terminal model and a promotion video image may be viewed by an operation on the screen. These pieces of information are distributed from the center system side to the vending machine side in the form of text, audio and video information. This makes it possible for the user to check the characteristics of each model that is difficult to understand with the catalog alone. For example, it is possible to actually confirm the display content example of the screen of the telephone terminal device and the image quality when displaying video content or the like on the telephone terminal device. Also, for example, the sound quality of the incoming melody can be confirmed by actually listening with the ear. Such information is a good consideration for users when purchasing telephone terminal equipment.
[0048]
【The invention's effect】
As described above, according to the present invention, the sales device accepts the operation means for accepting the operation by the applicant, the recording medium writing means for writing the identification information of the applicant on the recording medium, and the application accepted by the operation means. And the control means for controlling the recording medium writing means so as to acquire the identification information of the applicant based on the information of the user and write the identification information to the recording medium. Necessary procedures for the contract between the applicant and the telecommunications carrier and the process of writing the applicant identification information to the recording medium based on the contract can be automated, thereby saving labor.
[0049]
In addition, according to the present invention, since the sales apparatus includes the microphone and the speaker, it is possible for the operator to perform voice guidance to the applicant from a remote location regarding the contract procedure and communication equipment, and smooth. Can be sold. In addition, it is not necessary to have sales personnel stationed in stores and the like, leading to labor saving.
[0050]
Further, according to the present invention, it is provided with a camera for photographing an ID card for photographing the ID card of the applicant, and a camera for photographing the ID card for photographing the applicant itself. The image taken by the user and the image taken by the applicant's camera can be compared and confirmed, so it is possible to confirm the identity of the applicant from a remote location, and while saving labor, fraudulent Can prevent unnecessary contract procedures.
[0051]
In addition, according to the present invention, it is possible to confirm the image captured by the ID camera and the applicant's information input by using the operation means, thereby saving labor. However, fraudulent or wrong contract procedures can be prevented.
[0052]
In addition, according to the present invention, since the communication device selected using the operation means is discharged after the completion of the payment processing, it is possible to sell the communication device without any store clerk, thereby saving labor. Connected.
[0053]
Further, according to the present invention, the vending apparatus includes a plurality of vending machines and a plurality of operator terminals, and the center system, when processing requiring an operator occurs on the vending machine side, If the operator terminal that is vacant at the time is connected for processing of the vending machine, and there is no vacant operator terminal when processing requiring the operator occurs on the vending machine side, the processing is performed. Since requests are temporarily stored in a queue in the center system, it is possible to carry out sales with fewer operators than the number of vending machines.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a configuration of a sales apparatus according to an embodiment of the present invention.
FIG. 2 is a block diagram showing a configuration including a plurality of operator terminals (4) and a plurality of sales machines (1), which is the sales apparatus according to the embodiment.
FIG. 3 is a flowchart showing the first half of a sales processing procedure according to the embodiment;
FIG. 4 is a flowchart showing the latter half of the sales processing procedure according to the embodiment;
[Explanation of symbols]
1 Vending machine
2 Communication network
3 Center system
4 Terminal for operator
10 Control unit
11 Video / audio transmission / reception unit
12 Data transceiver
13 Camera for taking ID card
14 Applicant shooting camera
15 Microphone
16 Speaker
17 Display device
18 Operation buttons
19 Recording medium writing device
30 Control unit
31 Video / Audio Transmission / Reception Unit
32 Data transceiver
33 Memory unit

Claims (2)

A sales method for selling communication equipment using a mutually connected vending machine and a center system,
  Based on the applicant's information input from the vending machine, the contract processing between the applicant and the telecommunications carrier is executed in the center system, thereby obtaining the contractor identification information regarding the applicant, Write the acquired contractor identification information on the contractor identification information recording medium on the vending machine side,
  After accepting selection of the communication device model from the applicant in the vending machine and processing the payment for the communication device, the communication device of the selected model and the contractor identification information are written. Discharging the contractor identification information recording medium
  A sales method characterized by that. A sales method for selling communication equipment using a mutually connected vending machine and a center system,
  The image of the applicant acquired by the applicant image acquisition means provided in the vending machine is transmitted from the vending machine side to the center system side,
  An image of an identification card acquired by the image acquisition means for ID card provided in the vending machine is transmitted from the vending machine side to the center system side;
  Confirming the applicant by comparing the image of the applicant received on the center system side with the image of the identification card,
  Based on the applicant's information input at the vending machine, the center system executes the contract processing between the applicant and the telecommunications carrier, thereby obtaining the contractor identification information related to the applicant. ,
  Write the acquired contractor identification information on the contractor identification information recording medium on the vending machine side,
  In the vending machine, accepting selection of a communication device model from the applicant,
  Process the payment,
  The communication device of the selected model and the contractor identification information recording medium in which the contractor identification information is written are discharged.
  A sales method characterized by that.

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