JP3798555B2 - Order processing system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an order processing system used in restaurants.
[0002]
[Prior art]
Conventionally, in a restaurant such as a large-scale restaurant, a workstation, a kitchen printer connected to the workstation, respectively disposed in a plurality of kitchen cooking departments (hereinafter referred to as kitchens), and a plurality of predetermined locations in the store, For example, a customer printer placed on a table for serving food that is cooked and prepared at each cooking place, a handy terminal that transmits and receives customer information and order information to the workstation by wireless communication, and the workstation. An order processing system called an order entry system composed of an accounting machine including an electronic cash register for performing accounting processing is used.
[0003]
In this order processing system, when the customer arrives, the customer service staff guides the customer to a predetermined table that is vacant, and the customer service staff carries the food order from the customer when he / she receives the order. The table number which is customer information, the number of people, and the ordered food and quantity which are order information are input to the handy terminal and the information is transmitted to the workstation. When the workstation receives the customer information and the order information from the handy terminal, the table number, the number of persons, and the slip number determined in the order of issue are set on the kitchen printer installed in the kitchen where each dish is cooked for each ordered dish. And issuing a cooking slip printed with the name and quantity of each ordered dish. In the kitchen, the dish is cooked based on the cooking slip issued from the kitchen printer, and the finished dish is temporarily placed on the predetermined serving table.
[0004]
In addition, when the workstation receives the customer information and order information from the handy terminal, the table number, the number of people, the slip number determined in the order of issue, the order to the customer printer installed in the predetermined place, for example, the table for serving The customer slip is instructed to issue a customer slip printed with the name and quantity of each cooked food, the amount (unit price) of each ordered food, consumption tax, total amount, and the like, and the customer slip is issued from the customer printer.
[0005]
The customer service staff distributes, that is, delivers the customer slip issued from the customer printer together with the dishes placed on the table for serving to the customer. And when this customer finishes eating and drinking, he goes to the accounting place, submits the customer slip to the accounting clerk, and finishes accounting.
[0006]
By the way, there is a case where a customer rarely eats and drinks, and then returns without paying for accounting, that is, a fee (hereinafter referred to as illegal eating and drinking). However, since the conventional order processing system does not have a function to check that such illegal eating and drinking has occurred, there is a discrepancy between the amount of food sold and the amount of money sold when the sales data is cleared after closing. As a result of this, the cause of the problem must be investigated, and the clearing process is not easy, and it is impossible to know at an early stage that illegal eating and drinking has occurred.
[0007]
In addition, since the fraudulent eating and drinking is an order that is not accounted for from the management side, it is also referred to as an unaccounted order in the following description.
[0008]
[Problems to be solved by the invention]
As described above, in the conventional order processing system, since the occurrence of illegal eating and drinking cannot be checked, there is a problem that the clearing processing work after closing the store is not easy, and it is possible to know early that illegal eating and drinking has occurred. Because it was not possible, it was impossible to deal with it.
[0009]
[Means for Solving the Problems]
The present invention has been made in view of the above circumstances. The invention according to claim 1 is a handy terminal for inputting customer information, order information, cleanup information, and the like, and a kitchen printer for printing order information and issuing a cooking slip A customer printer that prints customer information and order information and issues a customer slip; an order file that stores customer information and order information transmitted from the handy terminal; and a menu that stores each dish and the amount of each dish File, accounting information file that stores accounting information corresponding to customer slip number, stores accounting information based on customer information and order information sent from the handy terminal and issues cooking slip to the kitchen printer A workstation that instructs the customer printer to issue a customer slip, Calculation means for performing accounting processing based on the customer information input from the department, recording means for recording sales information in a journal, accounting information storage table for storing accounted information, and position information storage table for storing table position information Determining means for determining whether or not the accounting information is stored in the accounting information storage table when receiving the cleaned up information, a display device for displaying each table screen corresponding to each table based on the table map information, A notification means for notifying the status of the table by changing the display of the table screen, and the accounting information is stored in the accounting information storage table by the determination means when the table clean-up information is received from the handy terminal When it is determined that an unsettled order has occurred when it is determined that it has not been made, The varied is obtained by the order processing system consisting of the accounting and apparatus for notifying the cashier.
[0010]
In the invention according to claim 1 configured as described above, the accounting information is stored in the accounting information storage table by the judging means when receiving the cleaned-up information from the handy terminal when the cleaning of the table that has finished eating and drinking is completed. If it is determined that it has not been stored, i.e., it has not been accounted for, it will be notified to the accountant by the notifying means, so that it is possible to know early that fraudulent eating and drinking, i. It has the effect of being able to.
[0011]
According to a second aspect of the present invention, in the first aspect of the present invention, in the first aspect of the present invention, the accounting processing device is provided with a time setting table for storing the time measuring means and the specified time, and the table from the handy terminal. When the time counted by the timing unit exceeds the specified time after the determination unit determines that the accounted information is not stored in the accounting information storage table, the notification unit This is an order processing system that informs a treasurer.
[0012]
As described above, the invention according to claim 2 is the invention according to claim 1, wherein the accounting processing device is provided with a time setting table for storing the time measuring means and the specified time, and receives the tidy information of the table from the handy terminal, When the time measured by the time counting unit after the determination unit determines that the accounted information is not stored in the accounting information storage table exceeds the specified time, the notification unit notifies the accountant. Therefore, in addition to the action of claim 1, since it was decided to notify the occurrence of illegal eating and drinking, that is, accounting unsettled orders after a predetermined time has elapsed since receiving the tidy information after the end of eating and drinking. It has the effect of clearly knowing that it is eating and drinking.
[0013]
The invention according to claim 3 is an order processing system for notifying the notification by the notification means in the invention according to claim 1 or 2 by changing the color of the table screen displayed on the display device. It is.
[0014]
As described above, in the invention described in claim 3, the notification by the notification means in the invention described in claim 1 or claim 2 is notified by changing the color of the table screen displayed on the display device. In addition to the operation of the invention described in claim 1 or claim 2, it is possible to surely know the occurrence of fraudulent eating and drinking, that is, an unsettled order, by observing the changed color of the table screen displayed on the display device. It has an action.
[0015]
Further, the invention described in claim 4 is the order processing system according to any one of claims 1 to 3, wherein when an unsettled order is generated, unsettled data including at least a dish name and an amount is recorded in a journal. Is.
[0016]
As described above, in the invention described in claim 4, in the invention described in claims 1 to 3, when an unsettled order is generated, unsettled data including at least a dish name and an amount is recorded in the journal. From the above, in addition to the effects of the inventions of claims 1 to 3, it is possible to eliminate the discrepancy between the amount of goods sold at the time of clearing processing and the amount of money, and fraudulent food and drinks included in the sales, that is, unaccounted orders Since the amount of money can be known with certainty, it has the effect that the clearing process can be facilitated.
[0017]
DETAILED DESCRIPTION OF THE INVENTION
Next, an embodiment of the present invention will be described with reference to FIGS.
[0018]
FIG. 1 is a diagram showing the overall configuration of an order processing system 1 to which the present invention is applied. The order processing system 1 includes a work station (hereinafter referred to as a station) 10 and a communication line connected to the station 10 as shown in FIG. Wireless communication with a plurality (three in FIG. 1) of kitchen printers 20, a plurality of (two in FIG. 1) customer printers 30, an electronic cash register 40 serving as an accounting processing device, and the station 10 Thus, it is configured by a plurality (three in FIG. 1) of handy terminals 50 that transmit and receive various types of information such as customer information.
[0019]
As shown in FIG. 3, the station 10 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12 in which various control programs are stored, and a RAM (Random Access Memory) in which various information (data) is stored. ) 13, a communication I / F 14 for wireless communication with the handy terminal 50, a transmission I / F (electric transmission interface) 15 for transmitting and receiving various information (data) to and from the electronic cash register 40, and the kitchen printer 20 The I / O port 16 is connected to a kitchen printer driving circuit 25 for driving, the I / O port 17 is connected to a customer printer driving circuit 35 for driving the customer printer 30, and the like.
[0020]
The ROM 12, RAM 13, communication I / F 14, power transmission I / F 15, I / O port 16 and I / O port 17 are connected to the CPU 11 by a bus line 18.
[0021]
The RAM 13 is provided with an order file 100, a menu file 110, and the like.
[0022]
The order file 100 stores the food and quantity ordered by the customer together with the table number as customer information. As shown in FIG. 4, the order file 100 stores the table number of the table where the customer is seated as customer information. A plurality of table number areas 101, provided corresponding to each of the table number areas 101, a dish code area 102 for storing a dish code of a dish ordered by a customer, and a quantity area 103 for storing the quantity of the ordered dish It is configured. The dish code and quantity constitute order information.
[0023]
Then, when the number of customers, the cooking code and quantity of the ordered food are transmitted from the handy terminal 50 described later in detail together with the table number where the customer is seated, the table number, the number of people, the cooking code and the quantity are stored in the order file. 100 table number area 101, dish code area 102 and quantity area 103 are stored respectively.
[0024]
Next, as shown in FIG. 5, the menu file 110 is provided corresponding to each of the plurality of dish code areas 111 for storing the dish codes defined for each dish, and the dish code areas 111. A dish name area 112 for storing the dish name of the dish code and an amount area 113 for storing the amount (unit price) of each dish are configured.
[0025]
The RAM 13 is provided with a work area (not shown). In this work area, subtotal amounts, service fees, consumption tax amounts, total amounts, etc., which are accounting information, are calculated based on the cooking code, quantity, and amount. Is stored in an accounting information file (not shown).
[0026]
Next, the kitchen printer 20 is provided with printing means (not shown) inside and stores recording paper wound in a roll shape. The printing means prints the cooking name, quantity, table number, etc. on the recording paper. The cooking slip created in this way is issued from the issue port 21 shown in FIG.
[0027]
Similarly to the kitchen printer 20, the customer printer 30 is provided with printing means (not shown) inside and stores recording paper wound in a roll shape. The cooking means and quantity are recorded on the recording paper by the printing means. The customer slip created by printing the table number and the slip number attached as a serial number when receiving the order information from the handy terminal 50 at the station 10 is issued from the issue port 31 shown in FIG. It has become.
[0028]
Next, the electronic cash register 40 includes a keyboard 41, a display 42 as a display device, a drawer 43, a mode setting key 44, and a receipt issuing port 49 as shown in FIG.
[0029]
Next, the control configuration of the electronic cash register 40 will be described with reference to the block diagram of FIG.
[0030]
As shown in the figure, this control configuration includes a CPU 140, a ROM 141 storing various control programs, a RAM 142 storing various information, a clock circuit 143 serving as a time measuring means, and a power transmission I for transmitting / receiving various information to / from the station 10. / F144, I / O port 145a for capturing key inputs from the mode setting key 44, a keyboard controller 146 for capturing key inputs from the keyboard 41, a display controller 147 for outputting display data to the display 42, and driving the printer 45 An I / O port 145b for outputting print data to the printer driving circuit 45a, an I / O port 145c for outputting an open signal to the drawer opening device 43a for operating the drawer 43, and a buzzer 46 which is one of notification means for issuing an alarm. The buzzer drive circuit 46a for driving the And an I / O port 145d for outputting a motion signal.
[0031]
The printer prints a receipt and prints it on a journal, and this printer constitutes a recording means for recording sales information in the journal.
[0032]
The ROM 141, RAM 142, clock circuit 143, power transmission I / F 144, I / O port 145a, keyboard controller 146, display controller 147, I / O port 145b, I / O port 145c and I / O port 145d are Are connected to the CPU 140 by a bus line 148.
[0033]
The RAM 142 stores a table map file 150 that stores table map information indicating the arrangement state of tables in the store, a position information storage table 151 that stores position information for specifying each table, and the table is vacant. In other words, the availability information storage table 152 that stores usage status information of the table indicating whether it is in a usable state or in a seated state, that is, in a state of being used by a customer. A cleanup information storage table 153 for storing information on the cleanup status of the table performed by the staff, and an accounting information storage table 154 for storing information on whether the customer's accounting processing has been completed or not yet completed are provided.
[0034]
As shown in FIG. 7, the table map file 150 stores table map information indicating a plan view of the arrangement state of the tables arranged on the floor. FIG. 7 shows a case where 10 tables are arranged, and each table screen data 160a is attached with a number corresponding to the table numbers from “1” to “10”. . In addition, the position of each table screen data 160a is specified by position information composed of rows (A row to O row) and columns (A column to C column).
[0035]
Further, as shown in FIG. 8, the position information storage table 151 includes a table number area 151a for storing a table number, and row and column information of the table map file 150 provided corresponding to the table number area 151a. Each area is composed of a row area 151b and a column area 151c, and as shown in FIG. 8, numbers "1" to "10" indicating the table numbers of the respective tables shown in FIG. 7 are stored in the table area 151a. The row area 151b and the column area 151c store row and column information, that is, “A to O” and “A to C” corresponding to the respective table numbers. Has been.
[0036]
That is, one of the table screen data 160a of the table map file 150 can be specified by the row information and the column information of the position information storage table 151.
[0037]
Further, the table layout information (referred to as a table layout screen) is displayed on the display 42 by the table map information stored in the table map file 150, as shown in FIG. Although this table layout screen is always displayed on the display 42, since it is necessary to display the amount of money required for the accounting process during the accounting process, the accounting screen is displayed when the execution of the accounting process is started. The table layout screen is displayed again when the process is completed.
[0038]
Further, the table number displayed together with the table screen 160b is displayed on the screen displayed on the display 42 that displays the arrangement of each table, and the displayed table screen 160b includes Under the control of the CPU 140, “white” is displayed when the seat is vacant, “black” when the seat is seated, “blue” when the account has been cleared but being cleared, and “red” when the account has been cleared but has not yet been accounted. The table screen 160b displayed on the screen can be used to determine whether the table is vacant, seated, accounted, or not yet accounted for. .
[0039]
Next, as shown in FIG. 9, the vacancy status information storage table 152 includes a table number storage area 152a for storing a table number, and a vacancy status area 152b provided corresponding to the table number storage area 152a. ing. In the vacant status area 15b, a flag “0” is set when the table is vacant, that is, when the table is available, and when the table is seated, that is, when the table is currently being used by the customer, the flag “0” is set. 1 "is set.
[0040]
As shown in FIG. 10, the cleanup information storage table 153 includes a table number area 153a for storing a table number, and a cleanup status area 153b provided corresponding to the table number area 153a.
[0041]
When the clean-up status area 153b receives clean-up information sent from the handy terminal 50 that the customer service staff has finished clean-up together with the table number of the table, the flag “1” is set. It is like that.
[0042]
And when this electronic cash register 40 inputs customer information (slip number) at the time of customer accounting processing, this customer information is sent to the station 10, and when the station 10 receives this customer information, The customer's accounting information stored in an accounting file (not shown) is sent to the electronic cash register 40, and accounting processing is performed based on the accounting information.
[0043]
Further, as shown in FIG. 11, the accounting information storage table 154 has a slip number area 154a for storing a slip number of a customer slip provided corresponding to a slip number of the customer slip, and corresponds to the slip number area 154a. The table number area 154b and the transaction information area 154c for storing the provided table numbers are configured. In the transaction information area 154c, a flag “1” is set when the transaction has been completed, and a flag “0” is set when the transaction has not been completed.
[0044]
The RAM 142 is provided with a time setting table (not shown). The time setting table is set with a predetermined time from when the cleared information is received until an alarm is issued by the buzzer 46. It has become.
[0045]
Next, the control configuration of the handy terminal 50 will be described with reference to FIG.
[0046]
As shown in FIG. 2, the handy terminal 50 includes a CPU 51, a ROM 52 for storing various control programs, a RAM 53 for storing various information, a display controller 54 connected to the display 55, and a keyboard controller 56 for controlling a keyboard 57. And a communication I / F 58 for transmitting / receiving various information to / from the station 10.
[0047]
The ROM 52, RAM 53, display controller 54, keyboard controller 56, and communication I / F 58 are connected to the CPU 51 via a bus line 59.
[0048]
Although not shown, the RAM 52 stores a table number area for storing a table number as customer information, a number of people area for storing the number of customers provided corresponding to the table number area, and a dish code as order information. An order file consisting of a cooking code area is provided, and this order file is a table number, number of persons, and food entered from the keyboard 57 when a customer attendant receives an order from a customer who comes to the store and sits at a predetermined table. The dish code is stored temporarily. When the stored table number, the number of persons, and the dish code of the dish are instructed to be transmitted by a transmission key (not shown) provided on the keyboard 57, the communication I / F 58 is stored. To the station 10 and stored in the order file 100 of the station 10 Is shall.
[0049]
Next, an outline of the overall operation of the order processing system 1 will be described.
[0050]
First, when a customer comes to the store, the customer service representative guides this customer to a vacant table, and inputs the table number and the number of customers, which are customer information, from the keyboard 53 to the handy terminal 50 that is carried, and orders from the customer wait. The input table number and the number of people are stored in the table number area and the number of people area of the order file (not shown).
[0051]
Next, when receiving a food order from a customer, the customer service staff operates a cooking key (not shown) on the keyboard 57 of the handy terminal 50 to input the ordered food and quantity. Each of the inputted dishes is stored as a dish code in the dish code area, and the quantity is stored in the quantity area. Next, when the transmission key is operated, the table number, the number of persons, and the cooking code are transmitted to the station 10 via the communication I / F 58.
[0052]
Upon receiving the customer information and the order information, the station 10 stores the table number, the number of people, and the cooking code in the order file 100. Further, the station 10 calculates a subtotal amount, a service fee amount, a consumption tax amount, and a total amount based on the cooking code, quantity, and amount in the work area (not shown), and stores it in the accounting information file. Also, the cooking slip print data such as dish name, quantity, table number, etc. is edited for each dish based on the dish code, quantity, table number, etc. Also, the store name, slip number, table number, number of persons, dish name, quantity And the person in charge, and also edits the print data of the customer slip based on the subtotal amount, service fee amount, consumption tax amount, total amount, etc. stored in the accounting information file, and the edited print data is the kitchen printer 20 The cooking slip and the customer slip are issued from the kitchen printer 20 and the customer printer 30, respectively.
[0053]
In the kitchen, the dish is cooked based on the cooking slip, and the finished dish is delivered to the customer along with the customer slip by the customer service. Then, when the customer finishes eating and drinking, the customer presents the customer slip to the accountant at the accounting location and performs accounting processing.
[0054]
When a customer is seated at a predetermined table and customer information and order information such as a table number transmitted from the handy terminal 50 are transmitted to the station 10, the station 10 receives the table number and the slip number for the customer. Is sent to the electronic cash register 40.
[0055]
Upon receipt of the table number and customer slip number, the electronic cash register 40 displays the table number on the display 42 based on the position information in the position information storage table 151 and the table map information in the table map file 150. The color of the table screen corresponding to the table number in the table screen 160b is changed. The table numbers are stored in the table number area 152a of the availability information storage table 152 and the table number area 153a of the tidying information storage table 153, and the slip number area 154a and the table number area 154b of the accounting information storage table 154 are stored. The slip number and table number are respectively stored in the table.
[0056]
At this time, a flag “1” is set in the vacancy status area 152 b of the vacancy status information storage table 152 because the customer is seated, and a flag “ Set to “0”.
[0057]
Next, when the customer completes the cleaning of the table after the customer has finished eating and drinking and left the table, the customer service staff transmits the cleaned information together with the table number from the handy terminal 50 to the station 10. This clean-up information is transmitted from the station 10 to the electronic cash register 40. When the electronic cash register 40 receives the clean-up information, the table number stored in the table number area 153a of the clean-up information storage table 153 is stored. Cleared information, that is, the flag “1” is set in the cleanup status area 153b corresponding to.
[0058]
When the customer slip number is input from the keyboard 41 by the accountant during the accounting process, the electronic cash register 40 receives information necessary for this accounting process from the station 10, that is, the subtotal amount stored in the accounting information file, The service fee, consumption tax, total amount, etc. are collected and accounted for. When this accounting process is performed, the result is stored in the accounting information area 154c corresponding to the slip number in the accounting information storage table 154, that is, the flag “1” is set.
[0059]
Next, a relationship between the time relationship between the accounting process and the tidying process and the color displayed on the screen of each table screen 160b displayed on the screen of the display 42 will be described.
[0060]
First, when the table is vacant, the screen color of the table screen 160b is displayed as “white”, and when the customer is guided and seated, it is displayed as “black”. The status is displayed in “blue”, and the table is displayed in “red” when the table is cleaned up but not yet accounted.
[0061]
When this “red” is displayed, it is considered that illegal eating and drinking has occurred. In other words, customers who have finished eating and drinking will go to the accounting place and do the accounting, but usually the time to pay after leaving the table is more than the time when the customer service staff clears this table after the customer leaves the table Also short. Therefore, if the accounting is not completed at the time when the cleaned-up information is sent from the customer service representative, it is determined that the customer has opened a store without accounting, that is, returned, and it is considered that illegal eating and drinking has occurred.
[0062]
The relationship between each state and the flag states of the free space information storage table 152, the cleanup information storage table 153, and the transaction information storage table 154 is as follows. First, in the vacant seat state, the flag “0” is set in the vacancy status information storage table 152, the flag “0” is set in the cleanup information storage table 153, and the flag “0” is set in the transaction information storage table 154. The table screen 160b is displayed in “white” with reference to the flag state of the availability information storage table 152.
[0063]
In the seated state, the flag “1” is set in the availability information storage table 152, the flag “0” is set in the cleanup information storage table 153, and the flag “0” is set in the accounting information storage table 154. When the table number is received, the table screen 160b is displayed in “black” with reference to the flag state of the availability information storage table 152.
[0064]
Further, in the state of being accounted and not yet cleaned up, a flag “0” is stored in the free space information storage table 152, a flag “0” is stored in the cleanup information storage table 153, and a flag is stored in the accounting information storage table 154. “1” is set, and the table screen 160 b is displayed in “blue” with reference to the flag states of the cleanup information storage table 153 and the transaction information storage table 154.
[0065]
Further, in the state of being cleared but not being accounted for, the flag “0” is stored in the empty status information storage table 152, the flag “1” is stored in the cleanup information storage table 153, and the accounting information storage table 154 is stored. The flag “0” is set, and the table screen 160b is displayed in “red” with reference to the state of the flags in the cleanup information storage table 153 and the transaction information storage table 154.
[0066]
Note that the process of changing the color of the table screen 160b displayed on the display 42 to red constitutes a notification means.
[0067]
Next, processing in the case where it is considered that illegal eating and drinking has occurred in the order processing system 1 will be described with reference to FIGS.
[0068]
First, a table number notification process when the station 10 receives customer information and order information from the handy terminal 50 will be described with reference to FIG.
[0069]
When the customer is seated at the table, the customer service staff inputs customer information (table table number, number of customers, etc.) and order information (cooking, quantity, etc.) to the handy terminal 50 and transmits them to the station 10. When the station 10 receives the customer information and the order information in step 1 of FIG. 13 (in the following description, step 1, step 2, etc. will be expressed as S1, S2), the station 10 proceeds to S2, and the customer information The table number and the customer slip number for the customer are transmitted to the electronic cash register 40, and the process ends.
[0070]
When receiving the table number, the station 10 stores the table number, the number of persons, and the cooking code in the order file 100 as described above. Also, subtotal amount, service fee amount, consumption tax amount, total amount amount are calculated based on order information by work area (not shown) and stored in accounting information file, and edit data of cooking slip and customer slip print data etc. .
[0071]
Next, a clean-up notification process when the station 10 receives clean-up information from the handy terminal 50 will be described with reference to FIG.
[0072]
When the customer finishes eating and drinking and leaves the table, the customer cleans up the table. When the cleaning is finished, the handy terminal 50 transmits the cleaned up information together with the table number to the station 10. When the station 10 receives the cleaned information and the table number in S11 of FIG. 14, the station 10 proceeds to S12, transmits the cleaned information and the table number to the electronic cash register 40, and ends.
[0073]
Next, the seating process of the electronic cash register 40 when the table number or the like is received from the station 10 will be described with reference to FIG.
[0074]
When the electronic cash register 40 receives the table number and the customer slip number from the station 10 in S21 of FIG. 15, the electronic cash register 40 proceeds to S22, and the row and column corresponding to the table number of the position information storage table 151 are transferred to the received table number. Read the information. Next, the process proceeds to S23, and the table screen 160b to which the number of the seated table of the table screen 160b displayed on the display 42 is added is displayed in “black” based on the read row and column information. finish.
[0075]
Next, the accounting process when the customer finishes eating and drinking and performs the accounting process will be described with reference to FIG.
[0076]
In the accounting process, a customer who has finished eating and drinking goes to the accounting location and submits a customer slip to the accounting staff. When the accountant receives this customer slip, the accountant inputs the slip number from the keyboard 41 of the electronic cash register 40 in S31. When this slip number is entered, the process proceeds to S32, where the information necessary for this accounting process, that is, the subtotal amount, service fee amount, consumption tax amount, total amount, etc. stored in the accounting information file is collected from the station 10 and then tightened. Is done.
[0077]
In S33, the accounting process is performed and the result of the accounting process, that is, the accounted information is stored in the accounting information area 154c of the accounting information storage table 154, that is, the flag “1” is set. Next, the process proceeds to S 34, where it is confirmed whether or not clean-up information is stored in the clean-up status area 53 b of the table number corresponding to the slip number stored in the clean-up information storage table 153. If the table has been cleared, the process proceeds to S35, where the table screen 160b of the table number displayed on the display 42 is displayed in "white" and the process ends.
[0078]
On the other hand, if it is determined in S34 that the order has not been cleared, the process proceeds to S36, where the table screen 160b of the table number displayed on the display 42 is displayed in "blue" and the process ends.
[0079]
Next, a non-accounting order occurrence notification process when the electronic cash register 40 receives the cleared information from the station 10 together with the table number will be described with reference to FIG.
[0080]
When the electronic cash register 40 receives the cleaned-up information from the station 10 together with the table number in S41, the electronic cash register 40 proceeds to S42 and confirms whether or not the accounting information is stored in the accounting information storage table 154.
[0081]
When it is determined that the transaction has been completed, the process proceeds to S43, and the table screen 160b corresponding to the table number displayed on the display unit 42 is displayed in “white” and the process ends.
[0082]
If it is determined in S42 that the accounting has not been completed, the process proceeds to S44, and the table screen 160b corresponding to the table number displayed on the display unit 42 is displayed in "red", and then the process proceeds to S45 and the time It is determined whether or not the specified time stored in the setting table has been exceeded. As described above, the processing of S44 constitutes a notification means.
[0083]
If it is determined that the specified time has not been exceeded, the process returns to S42. If it is determined that the specified time has been exceeded, the process proceeds to S46, and the buzzer 46 is driven to indicate that an unsettled order has occurred. A warning is given to the accountant by warning, and then the process proceeds to S47, where the name and amount of the unfinished order are recorded in the journal and the process ends.
[0084]
In the above processing, when it is determined in S42 that the accounting has not been completed, it is determined that an accounting-incomplete order, that is, illegal eating and drinking has occurred. In other words, as described above, customers who have finished eating and drinking will go to the accounting place and do the accounting, but usually the customer service representative after the customer leaves the table will take this time from leaving the table to accounting. Since it is shorter than the time to clean up the table, if the account has been cleared, it should have already been accounted for, but if the account has not been accounted for, this customer will be accounted for. It is determined that the person has left the store without making any meals, and illegal eating and drinking has occurred.
[0085]
In addition, it is determined whether or not the specified time has been exceeded after receiving the cleaned information in S45, that is, whether or not the specified time has passed is determined after the customer leaves the table for some reason, for example, accounting. This is to prevent such cases from being treated as unauthorized food and drink since it may take some time before accounting for congestion. Therefore, by comparing with the specified time in this way, it is possible to reliably grasp the occurrence of illegal eating and drinking, that is, accounting uncompleted orders.
[0086]
The comparison with the specified time can also be omitted. In this case, the accuracy of accurately grasping the occurrence of unsettled orders is sacrificed somewhat, but the time to notification can be shortened, so in some cases, the accountant is notified before leaving the store without accounting processing. Therefore, there is an advantage that illegal eating and drinking can be prevented.
[0087]
As described above, when the order processing system 1 receives the cleaned-up information from the handy terminal 50 after the table of food and drink has been cleaned up, the end-of-accounting information is stored in the accounting information storage table by the determination means S42. If it is determined whether or not it is stored, and it is determined that it is not stored, that is, the accounting process is not completed, it is notified to the accountant by the indicator 42 which is a notification means. You can know what happened.
[0088]
In addition, the electronic cash register 40, which is an accounting processing device, is provided with a clock circuit 143, which is a timekeeping means, and a time setting table for storing a specified time, and the specified time has elapsed since the table clean-up information from the handy terminal 50 was received. Since it is determined that an accounting pending order, that is, illegal eating and drinking has occurred, it is possible to clearly know the accounting pending order.
[0089]
Further, when an unfinished order, i.e., illegal eating and drinking occurs, the information is displayed on the display 42 as a notification means and notified, so that the accountant can be notified with certainty.
[0090]
In addition, when an unsettled order is generated, the unsettled data including at least the name of the dish and the amount is recorded in the journal, so it is possible to eliminate the discrepancy between the amount of goods sold during the checkout process and the amount of sales. Since the amount of fraudulent food and drink contained therein can be known with certainty, the clearing process can be facilitated.
[0091]
In the above embodiment, the color of the table screen 160b of the display 42, which is one of the notification means, is changed. However, this may be blinked and displayed. Instead, the sound may be notified by a speaker.
[0092]
Moreover, in the said embodiment, although it was made cheap by having used the indicator 42 which is an alerting | reporting means also as the indicator at the time of accounting, this is good also as separate.
[0093]
In the above embodiment, the notification means is constituted by the indicator 42 provided in the electronic cash register 40, but this is constituted by a large indicator different from the electronic cash register 40, and this is constituted only by the accounting staff. In addition, it may be provided at a position in the store where other attendants such as customer service can also see, and in this case, there is an advantage that accounting can be completed, that is, the occurrence of fraudulent eating and drinking can be prevented even by the customer service. .
[0094]
In the above embodiment, the recording means for recording in the journal is constituted by the printer 45 for printing on the journal recording paper. This is a magnetic recording means for recording data in the electronic journal using the journal as an electronic journal. Or the like.
[0095]
In the above embodiment, the accounting processing apparatus is configured by the electronic cash register 40, but may be configured by a POS terminal apparatus.
[0096]
【The invention's effect】
As described above, according to the first aspect of the present invention, is the accounting unsettled information stored in the accounting information storage table by the judging means when receiving the cleaned-up information from the handy terminal after the table has been cleaned up? If it is determined whether it is not stored, i.e., it is determined that the account has not been paid, it will be notified to the accountant by the notifying means, so that it is possible to know early that fraudulent eating and drinking, i.e., an account that has not been paid, has occurred. It has an effect.
[0097]
The invention according to claim 2 is the invention according to claim 1, wherein the accounting processing device is provided with a time setting table for storing the time measuring means and the specified time, receives the tidy information of the table from the handy terminal, The notifying means notifies the accountant when the time counted by the timing means exceeds the specified time since it is determined that the accounting information is not stored in the accounting information storage table by the determining means. In addition to the effect of claim 1, whether or not to notify the occurrence of illegal eating and drinking, that is, accounting uncompleted order after a predetermined time has elapsed since receiving the tidy information after the end of eating and drinking, It has the effect that it can be known clearly.
[0098]
The invention according to claim 3 is that the notification by the notification means in the invention according to claim 1 or 2 is notified by changing the color of the table screen displayed on the display device. In addition to the effect of the invention of claim 1 or claim 2, it has an effect that it is possible to surely know the occurrence of fraudulent eating and drinking, that is, an unsettled order, by visually checking the changed color of the table screen displayed on the display device. Is.
[0099]
Further, in the invention described in claim 4, in the invention described in claims 1 to 3, when an unsettled order is generated, unsettled data including at least a dish name and an amount is recorded in a journal. In addition to the effects of the inventions of claims 1 to 3, it is possible to eliminate the discrepancy between the amount of goods sold at the time of the liquidation process and the amount of money, and the amount of accounting pending orders, that is, the amount of fraudulent food and drinks included in the sales Therefore, the clearing process can be facilitated.
[Brief description of the drawings]
FIG. 1 is a diagram showing an overall configuration of an order processing system according to an embodiment of the present invention.
FIG. 2 is a block diagram showing a control configuration of a handy terminal of the order processing system.
FIG. 3 is a block diagram showing a control configuration of a workstation of the order processing system.
FIG. 4 is a diagram showing a configuration of an order file provided in the workstation.
FIG. 5 is a diagram showing a configuration of a menu file provided in the workstation.
FIG. 6 is a block diagram showing a control configuration of an accounting processing apparatus of the order processing system.
FIG. 7 is a diagram showing a configuration of a table map file of the order processing system.
FIG. 8 is a diagram showing a configuration of a position information storage table of the order processing system.
FIG. 9 is a diagram showing a configuration of a vacancy status information storage table of the order processing system.
FIG. 10 is a diagram showing a configuration of a tidying information storage table of the order processing system.
FIG. 11 is a diagram showing a configuration of a transaction information storage table of the order processing system.
FIG. 12 is a view showing a display screen of a display unit of the order processing system.
FIG. 13 is a flowchart of table number notification processing of the order processing system.
FIG. 14 is a flow chart of a cleanup process of the order processing system.
FIG. 15 is a flowchart of seating processing of the order processing system.
FIG. 16 is a flowchart of the accounted processing of the order processing system.
FIG. 17 is a flowchart of an accounting incomplete order notification process of the order processing system.
[Explanation of symbols]
1 Order processing system
10 Workstation
20 Kitchen printer
30 Customer printer
40 Electronic cash register (accounting equipment)
41 Keyboard (input section)
42 Display (notification means)
45 Printer (Recording means)
46 Buzzer (notification means)
50 Handy Terminal
100 order file
110 Menu file
151 Location information storage table
152 Free status information storage table (free information storage means)
154 Accounting information storage table
S42 Judgment means for judging the storage state of the accounted information
S44 Notification means

Claims (4)

A handy terminal for inputting customer information, order information, tidying information, etc., a kitchen printer for printing order information and issuing a cooking slip, a customer printer for printing customer information and order information and issuing a customer slip, An order file for storing customer information and order information transmitted from the handy terminal, a menu file for storing each dish and the amount of each dish, and an accounting information file for storing accounting information corresponding to the customer slip number, Based on the customer information and order information sent from the handy terminal, the accounting information is stored and the kitchen printer issues a cooking voucher, and the customer printer issues a customer voucher to be issued, and is input from the input unit. Computing means for accounting based on the customer information Recording means for recording information in a journal, accounting information storage table for storing accounted information, location information storage table for storing table location information, and accounting information stored in the accounting information storage table upon receipt of cleared information Determining means for determining whether the table is stored; a display device for displaying each table screen corresponding to each table based on table map information; and a notifying means for notifying the status of each table by changing the display of the table screen. The notification means that an unsettled order has occurred when it is determined that the accounting information is not stored in the accounting information storage table by the determining means when receiving the table clean-up information from the handy terminal And an accounting processing device for changing the table screen to notify the accounting staff Statement processing system. The invention according to claim 1, wherein the accounting processing device is provided with a time setting table for storing the time measuring means and the specified time, receives the cleared information of the table from the handy terminal, and is accounted for in the accounting information storage table by the judging means An order processing system for notifying an accounting clerk by a notifying means when a time counted by the time counting means after it is determined that information is not stored exceeds the specified time. The order processing system according to claim 1 or 2, wherein the notification by the notification means in the invention is notified by changing the color of the table screen displayed on the display device. 4. The order processing system according to claim 1, wherein when an unsettled order is generated, unsettled data including at least a dish name and an amount is recorded in a journal.

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