JP3764034B2 - Centralized building monitoring apparatus and monitoring method thereof - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an apparatus for centrally monitoring a building at a monitoring center and a monitoring method therefor.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, a building centralized monitoring apparatus combines a monitoring center, a building, and dispatched personnel through an information network such as a public telephone line or the Internet, a personal computer (hereinafter referred to as a personal computer) installed in the monitoring center and the building, and a dispatch. Send and receive information to and from each other by operating mobile phones and handy computers held by personnel. When a fire, an intrusion, an abnormality in equipment in the building, or the like occurs in the building, the monitoring center prompts the dispatch personnel to the place where the abnormality occurs and instructs to respond to the abnormality.
[0003]
[Problems to be solved by the invention]
In the conventional centralized monitoring system as described above, when an abnormality occurs in the building, the monitoring center determines the optimal dispatcher for the abnormality response and dispatches it to the site. In addition to being necessary, there is a problem in that the response becomes slow when various abnormalities are duplicated.
[0004]
The present invention has been made to solve the above-described problems, and an object of the present invention is to provide a building centralized monitoring apparatus and a monitoring method thereof that can cope with various types of abnormalities with a small number of dispatched personnel.
[0005]
[Means for Solving the Problems]
Centralized monitoring system of a building according to the first aspect of the present invention, Problem simultaneously relative movement personnel everyone leaves the abnormality information when the abnormality occurs in the building, based on the response from the dispatch staff for this anomaly information, a plurality The dispatch personnel corresponding to the abnormality are selected from the dispatch personnel, and the results are notified to all the dispatch personnel .
[0006]
Also, the central monitoring apparatus of the buildings according to the second aspect, in the first shot bright ones, the information about the change of dispatch personnel, when the substitution occurs, or periodically regardless of the substitution with respect to the building To report.
[0007]
Also, the central monitoring apparatus of the buildings according to the third aspect, in the first shot bright ones, transmits the abnormality information from the building to the monitoring center, so as to report information about the reception after dispatch personnel of the abnormality information to the building It is a thing.
[0008]
Also, the central monitoring apparatus of the building according to the fourth invention, delegating the first shot bright ones, when there is no response from the report after a predetermined time has elapsed to be mobilized personnel abnormality information, the subsequent response to the monitoring center It is what you do.
[0009]
Also, the central monitoring apparatus of the building according to the fifth aspect, in the first shot bright ones, after the selection of the dispatch staff is completed, the abnormality contents, in which so as to transmit the action content or the like to the monitoring center.
[0010]
The building centralized monitoring apparatus according to the sixth aspect of the present invention is such that in the first to fifth aspects of the invention, the selection conditions for dispatching personnel are changed according to the content of the abnormality.
[0011]
Also, centralized monitoring method of building according to the seventh invention, when the abnormality in the building occurs an abnormality information Problem simultaneously for a plurality of dispatch personnel all, the response from the abnormality information is notified dispatch personnel On the basis of this, there are provided steps for selecting a dispatching member corresponding to the abnormality from a plurality of dispatching personnel and notifying all the dispatching personnel of the result .
[0012]
DETAILED DESCRIPTION OF THE INVENTION
Embodiment 1 FIG.
1 and 2 the first of the present invention, a diagram showing an embodiment of the second, fourth,及 Beauty seventh aspect, FIG. 1 is an overall configuration diagram, FIG. 2 is an operational flowchart.
[0013]
In FIG. 1, reference numeral 1 denotes a monitoring center where a monitoring person exists, and includes a personal computer (hereinafter referred to as a personal computer) main body 2, a keyboard 3, a display 4, a printer 5, and a communication device 6 connected thereto. Reference numerals 7A to 7N denote buildings without a supervisor managed by the monitoring center 1, each having a personal computer main body 8, a communication device 9 connected thereto, an interface unit 10 and an abnormal signal generator 11 connected to the interface unit 10. is doing.
[0014]
The abnormality signal generator 11 includes a fire sensor 11a that detects the occurrence of a fire, an intrusion sensor 11b that detects the intrusion of a person, and equipment abnormality sensors 11c to 11n that detect an abnormality of each facility in the building. 12 is a public network connected to the communication device 6 of the monitoring center 1 and the communication device 9 of the buildings 7A to 7N, an information network such as the Internet, and 13A to 13X are dispatch personnel having a duty to be dispatched when an abnormality occurs in the buildings 7A to 7N , 14A to 14X are communication devices owned by the dispatch personnel 13A to 13X, respectively, which are composed of a mobile phone and a handy personal computer, and are connected to the information network 12, respectively.
[0015]
Next, the operation of this embodiment will be described with reference to FIG.
It is assumed that the personal computer main body 2 of the monitoring center 1 stores mobile phone numbers possessed by the dispatch personnel 13A to 13X, dispatch personnel information such as task movement, and is updated to the latest information.
In step S1, the personal computer main body 2 of the monitoring center 1 determines whether any of the dispatch personnel 13A to 13X in the buildings 7A to 7N has been changed.
[0016]
If there is no change in the dispatch personnel 13A to 13X, the process proceeds to step S3, and if there is a change, the process proceeds to step S2. In step S2, the mobile phone numbers of the dispatched personnel are notified to the personal computer main body 8 via the communication device 6 of the monitoring center 1, the information network 12, and the communication devices 9 of the buildings 7A to 7N. In step S3, it is determined whether an abnormal signal has occurred in the buildings 7A to 7N, that is, whether any one of the fire sensor 11a, the intrusion sensor 11b, and the equipment abnormality sensors 11c to 11n has been operated. If no abnormal signal is generated, the process returns to step S1.
[0017]
If an abnormal signal is generated in the building 7A, the process proceeds to step S4, and all of the dispatch personnel 13A to 13X in charge of the building 7A are informed of the building information (address, building name, directions, etc.) and abnormalities of the building 7A. The contents are notified via the communication device 9 → the information network 12 → the communication devices 14A to 14X. In step S5, if it is determined that it is optimal for the dispatcher 13A to be dispatched to the building 7A among the dispatched personnel 13A to 13X that have received the notification, the dispatcher 13A must respond to the abnormality of the building 7A. In the reverse route. In step S6, all the assigned dispatch personnel 13A to 13X are informed from the building 7A that the dispatch personnel 13A corresponding to the abnormality of the building 7A has been determined.
[0018]
Next, when it is determined in step S3 that an abnormal signal has occurred in the building 7A, it is determined in step S7 whether or not information on completion of treatment has been received from the dispatching person 13A within a predetermined time. If the dispatch person 13A completes the treatment, the communication device 14A transmits the treatment completion information to the building 7A, and if the building 7A receives the information, the process returns to step S1. If the treatment completion information is not received within a predetermined time, the process proceeds to step S8, and a monitoring center is established via the communication device 9 → information network 12 → communication device 6 that the abnormality is not dealt with even after the predetermined time has passed from the building 7A. Let 1 know.
[0019]
In step S9, the supervisor of the monitoring center 1 directly contacts the dispatcher 13A, selects a new optimal dispatcher 13X, instructs to respond to the abnormality of the building 7A, and the selected dispatcher 13X We will rush to building 7A. In step S10, the monitoring center 1 determines whether or not the treatment completion information has been received from the selected dispatcher 13X within a predetermined time. If it is received, the process returns to step S1, and if not received, the process returns to step S9. You will select personnel.
In addition, when a change occurs in the dispatch personnel 13A to 13X in steps S1 and S2, this is reported to the buildings 7A to 7N, but this may be reported periodically or when an abnormality occurs.
[0020]
Here, Steps S1 and S2 constitute dispatch personnel information reporting means, and if the dispatch personnel 13A to 13X are replaced, the information is reported to the buildings 7A to 7N. It becomes possible to grasp the dispatch personnel 13A to 13X to be notified. Further, steps S3 and S4 constitute an abnormality notification means, and when an abnormality occurs, the information is notified to all the dispatch personnel 13A to 13X at the same time, so that it is possible to quickly obtain a response from the dispatch personnel 13A to 13X. Become.
[0021]
Steps S5 and S6 constitute automatic dispatch personnel selection means, and based on responses from dispatch personnel 13A to 13X, dispatch personnel corresponding to the abnormality are automatically selected in the buildings 7A to 7N. It is possible to respond to various abnormalities with dispatch personnel. Steps S3, S7 to S10 constitute a dispatch member selection delegation means, and when there is no response from the dispatch members 13A to 13X even after a predetermined time has elapsed after reporting the abnormality, the subsequent response is delegated to the monitoring center 1. As a result, it is possible for the monitoring center 1 to respond only when the final personnel selection process occurs.
[0022]
Embodiment 2. FIG.
Another embodiment of the first aspect of the present invention is shown, which can be realized by sharing FIGS. 1 and 2 and changing a part of FIG.
In the first embodiment, the abnormality information at the time of occurrence of abnormality is reported to all the dispatch personnel 13A to 13X at the same time. However, step S4 in FIG. 2 is changed, and the abnormality information is transmitted to the dispatch personnel 13A to 13X. Notifications are made until a suitable person is generated in order from a person close to 7A to 7N. As a result, it is possible to efficiently perform the selection of dispatch personnel without causing all members to rush to respond.
[0023]
Embodiment 3 FIG.
An embodiment of the third invention of the present invention is shown, which can be realized by sharing FIGS. 1 and 2 and adding some means.
That is, abnormal information transmitting means (not shown) is provided in the buildings 7A to 7N, and abnormal information is transmitted from the buildings 7A to 7N to the monitoring center 1 through the information network 12 when an abnormality is detected. On the other hand, when the dispatching personnel information notifying means (not shown) is provided in the monitoring center 1 and abnormal information is received from the buildings 7A to 7N, information (mobile phone numbers and the like) regarding the dispatching personnel 13A to 13X is transmitted through the information network 12 to the building 7A. Call ~ 7N. Thus, in the buildings 7A to 7N, it is possible to grasp the dispatch personnel 13A to 13X to be notified when an abnormality occurs.
[0024]
Embodiment 4 FIG.
An embodiment of the fifth invention of the present invention will be described, which can be realized by sharing FIGS. 1 and 2 and adding some means.
That is, treatment information notification means (not shown) is provided in the buildings 7A to 7N, and when selection of dispatch personnel is completed, abnormal contents, treatment contents, and the like are transmitted to the monitoring center 1 through the information network 12. As a result, the monitoring center 1 can know the abnormality and the status of its treatment.
[0025]
Embodiment 5. FIG.
An embodiment of the sixth aspect of the present invention will be described, which can be realized by sharing FIGS. 1 and 2 and changing some means.
That is, it is possible to efficiently select the dispatched personnel by providing dispatched personnel selection condition changing means (not shown) in the buildings 7A to 7N and limiting the dispatched personnel according to the following conditions.
(1) Depends on the contents of abnormalities such as fire and intrusion
(2) Specialized skills are required.
(3) I have a fault repair part.
These can be applied to personnel selection in either the buildings 7A to 7N or the monitoring center 1.
[0026]
Other embodiments.
It is also possible to carry out as follows.
(1) Even if selection of dispatch personnel in buildings 7A to 7N is not completed within a predetermined time, initially dispatch personnel are selected again in buildings 7A to 7N, and the treatment is still not completed for a predetermined time. The monitoring center 1 corresponds.
(2) The information network 12 may be either a wired or wireless information network or the Internet.
[0027]
【The invention's effect】
Or as described in the first aspect of the invention, Problem simultaneously relative movement personnel everyone leaves the abnormality information when the abnormality occurs in the building, based on the response from the dispatch staff for this anomaly information, a plurality of dispatch personnel Since the dispatching personnel corresponding to the abnormality are selected from all the dispatching personnel and the result is notified to all the dispatching personnel, the dispatching personnel are automatically selected, and a small number of dispatching personnel can cope with various types of abnormalities.
[0028]
Further, in the second invention, the information regarding the change of the dispatched personnel is reported to the building when the above change occurs or regardless of the change , so the building should be notified when an abnormality occurs. The dispatch personnel can be grasped.
[0029]
In the third aspect of the invention, the abnormal information is transmitted from the building to the monitoring center, and the information regarding the dispatched personnel is reported to the building after receiving the abnormal information. can do.
[0030]
In the fourth aspect of the invention, when there is no response from the dispatched person even after a predetermined time has passed after the notification of the abnormality information, the subsequent response is delegated to the monitoring center. You can do it only when it happens.
[0031]
In the fifth aspect of the invention, after the selection of dispatch personnel is completed, the abnormality content, the treatment content, etc. are transmitted to the monitoring center, so that the monitoring center can know the abnormality and the status of the treatment.
[0032]
In the sixth aspect of the invention, since the selection conditions for the dispatched personnel are changed depending on the content of the abnormality, the dispatched personnel can be selected efficiently.
[0033]
In addition, in the seventh invention, when an abnormality occurs in the building, the abnormality information is notified to all of the plurality of dispatching personnel at the same time , and the plurality of dispatching personnel are based on the responses from the dispatching personnel who are notified of the abnormality information. It is equipped with each step to select dispatch personnel corresponding to abnormalities and notify all dispatch personnel of the results, so dispatch personnel are automatically selected, and a small number of dispatch personnel respond to various types of abnormalities. Can do.
[Brief description of the drawings]
FIG. 1 is an overall configuration diagram showing Embodiment 1 of the present invention.
FIG. 2 is an operation flowchart showing Embodiment 1 of the present invention.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 Monitoring center, 2 PC main body, 6 Communication apparatus, 7A-7N Building, 8 PC main body, 9 Communication apparatus, 11 Abnormal signal generating apparatus, 11a Fire sensor, 11b Intrusion sensor, 11c-11n Equipment abnormality sensor, 12 Information network, 13A-13X Dispatched personnel, 14A-14X communication device, S1, S2 Dispatched personnel information reporting means, S3, S4 abnormality reporting means, S5, S6 Dispatched personnel automatic selection means, S3, S7-S10 Dispatched personnel selection delegation means.

Claims (7)

In an apparatus for connecting a monitoring center, a building whose abnormality is monitored by the monitoring center, and a plurality of dispatched personnel corresponding to the occurrence of the abnormality through an information network, the abnormality information is stored in the building when the abnormality occurs. and abnormality notification unit for reporting simultaneously to said dispatch personnel all through the information network, provided at least above the building of the building and monitoring center, the plurality based on the response from the dispatch personnel the abnormality information is notified A centralized monitoring apparatus for a building, comprising: a dispatching member automatic selection means for selecting a dispatching member corresponding to the abnormality from the dispatching personnel and notifying all the dispatching personnel of the result . Provided to the monitoring center, the information about the change of dispatch personnel, when the substitution occurs, or periodically regardless of the substitution, providing the dispatch personnel information notification unit for reporting via the information network for building centralized monitoring system of a building according to claim 1 Symbol mounting characterized. Abnormal information transmission means provided in the building for transmitting abnormal information to the monitoring center through the information network, and dispatched personnel information notification provided in the monitoring center for notifying the building via the information network of information regarding the dispatched personnel after receiving the abnormal information centralized monitoring system of a building according to claim 1 Symbol mounting, characterized in that a means. It is provided in the building and provided with dispatcher selection delegation means for entrusting the subsequent response to the monitoring center through the information network when there is no response from the dispatcher even after a predetermined time has passed after reporting the abnormal information claim 1 Symbol placement of the central monitoring apparatus of the building. Provided in a building, after the selection of the dispatch staff is completed, the abnormality contents, concentration of buildings according to claim 1 Symbol mounting, characterized in that a treatment information notifying means for transmitting action content or the like to the monitoring center via information network Monitoring device. 6. The building centralized monitoring apparatus according to any one of claims 1 to 5 , further comprising a dispatcher selection condition changing means provided in the building for changing the selection condition of the dispatcher depending on the content of the abnormality. In the method of connecting a monitoring center, a building whose abnormality is monitored by the monitoring center, and a plurality of dispatched personnel corresponding to the occurrence of the abnormality through an information network and transmitting / receiving information to / from each other, an abnormality occurs in the building a step of notifying the simultaneous abnormality information to the dispatch staff all through the information network, the dispatch personnel to respond the abnormality from the plurality of dispatch personnel based on the response from dispatch personnel the abnormality information is notified And a step of notifying all the dispatched personnel of the result of selection , and a centralized monitoring method for a building.

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