JP3495888B2 - Commodity sales data processing apparatus and method, computer readable storage medium storing a merchandise sales data processing program, and store controller - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention stores the contents in a predetermined memory on the basic software of each store controller when a failure occurs in each store controller connected to a host computer via data communication. The present invention relates to a merchandise sales data processing device and method, a computer-readable storage medium that stores a merchandise sales data processing program, and a store controller .

[0002]

2. Description of the Related Art In FIG. 4, a merchandise sales data processing device (eg, POS system) includes a plurality of (eg, 150) terminals (eg, electronic cash register) and a data communication line (eg, POS system) installed in a store. (Eg LAN) 1
A store controller 20 that collectively manages each terminal connected via a host computer, and a host device connected to the store controller 20 via a data communication line (for example, ISDN) 3 and arranged at, for example, the head office of a chain store ( Host computer) 30.

In such a device, when the product code is entered and inquired at each terminal, the product information (product name, unit price, etc.) corresponding to the product code is received from the store controller 20.
Is answered. Each terminal 10 uses the product information to register the product and sends the sales data after the accounting process to the store controller 20. It may be a transaction transmission. The host computer 30 is, for example, each store controller 20.
To collect sales data for each store and manage the chain stores as a whole. Therefore, complicated product sales data processing can be performed quickly and accurately, and management data and the like for each hierarchy can be easily analyzed.

In the store controller 20, general-purpose basic software (operating system ... OS) is installed, and application software (application program ... APL) compliant with the OS is installed and various types are installed. An increasing number of tasks are built to be executable.

Therefore, when a failure occurs in the store controller 20, the contents of the basic software (OS) are stored in a predetermined memory (for example, HDD / D). An analysis can determine the cause and take subsequent action.

That is, in FIG. 5, which is conceptually shown,
For example, one of multiple HDDs has a failure (event), LAN
When a failure such as a communication failure (event) occurs in the OS, the OS expanded in the predetermined memory 100 stores it in the predetermined memory 120 (event log). Further, when various application programs (APL) or runaway of the OS itself (panic) occurs, these failures are also stored in the predetermined memory 130 (panic log).

[0007]

By the way, even if a failure occurs temporarily, it may be recovered from the failure due to noise disappearance or procedures for carrying out normal work. However, if the failure content is read from the predetermined memory 120 or the like, analyzed, and no countermeasure is taken, the probability of reoccurrence is high. Moreover, since the specific work execution program must be stopped before reading from the predetermined memory 120 or the like, the work is delayed. Further, if the next failure occurs before reading the previously generated failure content, the minimum predetermined memories 120 and 130 will be overwritten, so that the previous failure content is erased and the analysis itself is performed. It becomes impossible.

Further, since the analysis of the content of the failure is technically and professionally advanced, the analysis of the content of the failure is made to be the exclusive act of the host machine 30 side where the technician is resident. In order to do so, it is necessary for the store controller 20 side to read out the content of the failure occurrence and report it to the higher-level machine 30 side. In addition, the store controller 20
You must also send the report of the machine number, date, etc. Since these operations are difficult and consume a great deal of labor and time, it leads to a situation in which the product sales business must be interrupted for a long time and the reliability of the system is deteriorated.

It is an object of the present invention to provide a commodity sales data processing apparatus and method capable of surely and easily acquiring accurate contents of failure occurrence and improving system reliability. A computer-readable storage medium that stores a product sales data processing program is also provided.

[0010]

According to a first aspect of the present invention, a store controller installed in each store is connected to a host machine so that data communication is possible. In a product sales data processing device capable of storing the content in a predetermined memory by software, each store controller acquires the failure occurrence content stored in the predetermined memory by application software conforming to the basic software. The fault acquired from the predetermined memory is formed so as to be able to obtain the fault analysis data which is possible and is effective for the fault analysis based on the content of the fault occurrence.
The content of the occurrence is determined by a predetermined memory different from the predetermined memory.
A commodity sales data processing device, which is formed so that it can be stored and held in a memory .

In this invention, for example, when the basic software is started, the application software conforming to the basic software acquires the failure occurrence content if the failure occurrence content is stored in the predetermined memory. Moreover, effective failure analysis data is acquired to analyze the failure based on the content of this failure. This can be done without stopping other application software. Therefore, as long as the basic software is running, you can obtain the exact details of the failure reliably and easily without having specialized knowledge or experience about the basic software, and as a result, you can improve the reliability of the system. Can be improved.

Further, the failure occurrence content acquired from the predetermined memory by the application software conforming to the basic software is stored and held in a different decision memory. Furthermore
Moreover , since this decision memory is not a predetermined memory directly managed by the basic software, it is possible to store the content of the failure in a compressed form. Furthermore, even if a plurality of failures occur successively, the details of the failure occurrence can be surely stored and held, and the application software can be constructed and the reading operation can be simplified.

According to a second aspect of the present invention, the predetermined memory is used.
Store the obtained content of failure occurrence in the decision memory
In the case, it is stored under a different name from the one stored in the specified memory.
With a product sales data processing device that is configured to
is there.

In this invention, the application software is
Therefore, the content of failure occurrence acquired from the specified memory is different.
The file name is changed and stored in the decision memory. For this reason
In addition, overwriting of multiple occurrence failure contents is prevented.
The content of the failure that occurred is lost and the analysis itself becomes impossible.
Can be prevented.

According to a third aspect of the present invention, there is provided a merchandise sales data processing device in which the application software is formed so that it can be automatically started when the store controller is restarted.

In the above invention, when the application software is restarted after being stopped due to the occurrence of a failure, the application software automatically starts up and acquires the content of the failure from the predetermined memory. Therefore, in addition to the same operational effects as in the case of the first and second aspects of the invention, all the contents of the fault occurrence requiring restart can be completely stored and retained.

Further, the invention of claim 4 is the product sales data processing device, wherein the failure analysis material includes individual store information and store state information.

In the above invention, the acquired failure analysis data includes the store individual information (for example, store name, contact telephone number,
The OS version, etc.) and store status information (eg, during business, stocktaking, etc.) are included. Therefore, claim 1
In addition to the same operational effects as in the case of the inventions from claim 3 to claim 3, the analysis can be performed more accurately and more rapidly, and the analysis can be performed in consideration of the priority order and the person in charge.

Further, the invention of claim 5 is a product sales data processing device which is formed so as to be capable of automatically transmitting the contents of the trouble occurrence and the trouble analysis data to the host machine.

In such an invention, the acquired fault occurrence content and fault analysis data are automatically transmitted to the host computer. Therefore, in addition to the same operational effects as in the case of the inventions of claims 1 to 4, a swift analysis is ensured even if the analysis is a monopoly act of the host machine side. , The trouble of the store controller side can be eliminated.

Further, in the invention of claim 6, when each store controller connected to the host machine in a data communicable manner and arranged in each store has a failure, its contents are stored in a predetermined memory in a predetermined memory. In the stored commodity sales data processing method, each store controller is made to acquire the fault occurrence contents stored in the predetermined memory by the application software conforming to the basic software, and the fault analysis is effective for fault analysis. It is a commercial product sales data processing method of causing a material to be acquired and automatically transmitting the acquired failure occurrence content and the acquired failure analysis material to the host machine.

In this invention, the application software conforming to the basic software is activated in a timely manner in the store controller to cause the application software to acquire the content of the failure occurrence stored in the predetermined memory. The failure analysis data effective for failure analysis is acquired, and the acquired failure occurrence content and the failure analysis data are automatically transmitted to the host machine.

Therefore, the precise contents of the failure can be acquired surely and easily without any specialized knowledge or experience about the basic software, so that the trouble on the side of the store controller can be eliminated and the high-level machine which is the exclusive act can quickly Analysis is assured. As a result, the reliability of the system can be improved.

Further, in the invention of claim 7, when each store controller connected to the host machine for data communication and arranged in each store has a failure, the contents thereof are stored in a predetermined memory on a basic software. A computer-readable storage medium that stores a product sales data processing program stored in a computer, which forms the store controller from which the product sales data processing program is read, and is compliant with the basic software. The business software acquires the failure occurrence content stored in the predetermined memory, acquires the failure analysis material effective for failure analysis, and automatically acquires the acquired failure occurrence content and failure analysis material to the host machine. Can be read by a computer that stores a product sales data processing program that is supposed to be transmitted. A Do storage medium.

In the above invention, the computer that has read the product sales data processing program from the storage medium acquires the failure occurrence content stored in the predetermined memory by the application software conforming to the basic software and analyzes the failure. To obtain effective failure analysis data, and automatically send the acquired failure occurrence content and failure analysis data to the host machine.

Therefore, if the computer is made to read the product sales data processing program stored in this storage medium, the contents of failure can be surely and easily made without the need for the computer to have specialized knowledge or experience in basic software. It is possible to easily construct a merchandise sales data processing device having an excellent effect that it is possible to obtain and promise a quick analysis and improve the reliability of the system, and it is possible to reliably execute the method.

The inventions of claims 8-12 are the same as those of claims 1-5.
If the product sales data processing device is a store controller,
Since it is a general invention, the inventions of claims 8 to 12 are contracted.
The same operational effect as in the case of the inventions of claim 1 to 5 is achieved.
You can

[0028]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings.

(First Embodiment) A commodity sales data processing apparatus suitable for implementing the present commodity sales data processing method is a POS system having a basic configuration similar to that of the conventional example (FIG. 4). In addition, each store controller 20 has basic software (OS)
It is possible to acquire the failure occurrence content stored in the predetermined memory 26L by the application software (APL) conforming to the above and store it in the memory (26H) different from that, and it is effective to analyze the failure based on this failure occurrence content. It is formed so that the failure analysis data can be acquired and stored in a different memory (26H).

In FIG. 1, the store controller 20 provided in each store includes a CPU 21, a ROM 22, and a RA.
M23, keyboard (KB) 24, display (IND) 2
5, keyboard (KB) 24, HDD (hard disk device) 26, FDD (floppy disk device) 27,
Printer (PNT) 28 and data communication line (LA
N) includes an interface (I / F) 29 for 1 and collectively manages a plurality of terminals (electronic cash registers) 10 arranged in the store.

FDD (floppy disk device)
27 and FD (floppy disk) will be described in the second embodiment.

Further, each store controller 20 is connected to a host computer (host computer) 30 arranged in the head office, a data communication line (network) [LAN] 1, a router 2,
It is connected via a data communication line (network) [ISDN] 3, a router 4 and a data communication line (network) [LAN] 5.

The host machine 30 includes a CPU 31, a ROM 3
2, RAM 33, keyboard (KB) 34, display (I
ND) 35, HDD 37 and data communication line (LA)
N) including an interface (I / F) 39 for 5,
Comprehensively manage each store.

As a basic measure when a failure occurs in each store controller 20, general-purpose basic software (OS ... operating system) installed in the HDD 26 and expanded in the RAM 23 stores the contents in the HDD 26. It is supposed to be stored in a predetermined memory 26L (120, 130 referred to in the conventional example of FIG. 5).

Contents of the failure (for example, event such as HDD failure or panic of application software runaway)
Can be read from the predetermined area 26L using the keyboard 34 and the display 35 after stopping each application software. Further, in this embodiment, it is possible to print out by a printer (not shown).

Further, in this embodiment, since the analysis regarding the failure occurrence of each store controller 20 is the exclusive act of the host computer 30, each store controller 2
It is possible to transmit the content of each failure occurrence from 0 to the host device 30.

Here, the store controller 20 has a failure occurrence content storage presence / absence determination control means (21, 22), a failure occurrence content acquisition control means (21, 22), a compressed storage control means (21, 22), a failure analysis. Material acquisition control means (21,
22) and failure transfer monitoring control means (21, 22) including read transfer control means (21, 22).

The failure occurrence monitoring control means is composed of a ROM 22 in which application software (program) conforming to the OS is stored and a CPU 21, and is activated at any time as long as the OS is running (ST11 in FIG. 2). )
Can be made. Further, it is constructed so that it can be automatically started up (ST10) when there is a restart that is always executed after the system (20) goes down due to a failure. This is because it is possible to surely read and store the previous failure occurrence content stored in the predetermined area 26L.

That is, the failure occurrence content storage presence / absence determination control means is composed of the ROM 22 and the CPU 21 in which the failure occurrence content storage presence / absence determination control program is stored, searches the predetermined area 26L (ST12 in FIG. 2), and stores it there. This is a means for determining whether or not the content of failure occurrence is stored, which is executed in ST13 of FIG.

The failure occurrence content acquisition control means is means for acquiring (reading out) the failure occurrence content stored in the predetermined area 26L when it is determined by the monitoring that it is stored (YES in ST13). It is formed of the ROM 22 and the CPU 21 which store the generation content acquisition control program, and is executed in ST14 of FIG.

The compression storage control means is means for storing the acquired failure occurrence content in a predetermined decision memory 26H which is different from the predetermined memory 26L under the direct management of the OS while compressing the data, and the compression storage control means It is formed from a ROM 22 in which a control program is stored and a CPU 21.
It is executed at T15.

In compression storage, the decision memory 26H in the HDD 26 is used as a file with a different file name.
Memorized in. Overwriting is prevented for convenience of retrieval and reading.

The failure analysis material acquisition control means is means for acquiring failure analysis material effective for failure analysis based on the acquired failure occurrence content, and is the ROM 22 in which the failure analysis material acquisition control program is stored. And the CPU 21 and is executed in ST16 of FIG.

The acquired failure analysis data is stored and held in the determination memory 26H of the file name corresponding to the failure occurrence content by the compression storage control means (21, 22) described above (ST17). Also in this case, the data is compressed and stored.

The failure analysis data is an optional and optional item, but in this embodiment, store individual information and store state information are included. Store-specific information includes store name, location, area in charge, contact telephone number, opening and closing times, OS version, network configuration, and the like. Further, the store state information includes before business, during business, after business, stocktaking, and the like.

Read transfer control means (CPU 21, ROM 2
In step 2), the content of failure occurrence and the failure analysis material stored therein are read from the decision memory 26H and automatically transmitted to the host machine 30 (ST19, ST20). In this embodiment, the process is performed before the normal process is restarted.

Further, in this embodiment, even when the transfer request (YES in ST30 of FIG. 3) is received from the host computer 30, the failure occurrence monitoring control means (21, 22) operates (ST31 to ST34). It is said that. It should be noted that, when the failure occurrence content and the failure analysis data are not stored and saved in the decision memory 26H (YES in ST32), the fact that “no failure has occurred” is transferred to the host machine 30 (ST35). is there.

In the first embodiment, when various failures (events, panics) occur in the store controller 20, the OS stores the failure occurrence content in the predetermined memory 26L as in the case of the conventional example. To do. The operator brings down the system. After that, when the system power is turned on and restarted, the OS is started (ST in FIG. 2).
10).

Then, the application software conforming to the OS, that is, the fault occurrence monitoring control program [means (21,
22)] is automatically started (automatic startup) (ST1
1). That is, the content of the failure occurrence before the restart is acquired from the predetermined memory 26L (ST12 to ST14), and the data is compressed and stored in the decision memory 26H (ST).
15). When there are a plurality of types of trouble occurrence contents that are stored and held, the file names are changed and stored. Therefore, subsequent retrieval and the like are convenient, and the predetermined memory 26
Even if failures occur continuously in L, it is possible to prevent the previous failure occurrence contents from being lost by overwriting.

Of course, it is possible to quickly and surely obtain the exact contents of the failure occurrence without arranging a technical specialist in the store controller 20.

Subsequently, the failure analysis data (store individual information and store status information) stored and held in place is acquired (S
T14) and the decision memory 2 while compressing these data as well.
It is stored and held at 6H (ST17). Therefore, the analysis based on the content of the failure occurrence can be performed more accurately and quickly.

Further, the fault occurrence contents and the fault analysis data acquired and stored and stored in the decision memory 26H are automatically transmitted to the higher-level machine 30 (ST19). Greatly swift analysis is assured.

The failure occurrence contents and the failure analysis data stored and held in the decision memory 26H can be output to the display 25 of the store controller 20 and can be printed out from the printer 28. In addition, the memory can be erased after transmitting to the host device 30.

According to the first embodiment, however,
A failure occurrence monitoring control means (2
1, 22) are provided, and a predetermined memory 2 is provided by application software (APL) conforming to the basic software (OS).
It is possible to acquire the failure occurrence content stored in 6L and store it in a different memory (26H), and acquire the failure analysis data effective for analyzing the failure based on this failure occurrence content and store it in a different memory (26H). As long as the basic software (OS) is running, even if you do not have specialized knowledge or experience related to the basic software,
It is possible to accurately and easily acquire the exact content of the failure occurrence, and as a result, it is possible to improve the reliability of the system.

Further, since the content of the failure occurrence acquired from the predetermined memory 26L is formed so as to be able to be stored and held in a predetermined memory (decision memory 26H) different from the predetermined memory 26L, a plurality of failures are consecutively made. Even if an error occurs, the details of the error occurrence can be reliably stored and held, and the application software can be constructed and the read operation can be simplified.

Further, since the application software (fault occurrence monitoring control program) is formed so that it can be automatically started up when the store controller 20 is restarted, it is possible to completely store and hold all the fault occurrence contents.

Further, since the failure analysis data is supposed to include individual store information and store state information,
The content of failure occurrence can be analyzed more accurately and more rapidly, and it can be analyzed while taking into consideration the priority order and the person in charge.

Further, since the content of failure occurrence and the failure analysis material are formed so as to be automatically transmitted to the host machine 30, even if the analysis of the content of failure occurrence is an exclusive act on the side of the host machine 30, a quick analysis is guaranteed. In addition, the trouble on the side of the store controller 20 can be eliminated.

Further, when storing the failure occurrence content acquired from the predetermined memory 26L in the decision memory 26H, the file name is changed so that the failure occurrence content can be stored. )
Can be prevented and subsequent searches can be facilitated.

Furthermore, since the content of the failure occurrence and the failure analysis data are stored in the decision memory 26H in a compressed state, the decision memory 26H can be downsized and the transmission time to the host machine 30 can be reduced. Can be shortened.

Furthermore, since the failure occurrence contents and the failure analysis data stored in the decision memory 26H are formed so as to be transmitted even at the request of the higher-level machine 30, the failure-analysis work efficiency of the higher-level machine 30 can be improved. Can be improved.

(Second Embodiment) In this embodiment, the computer (20) is caused to read the merchandise sales data processing program shown in FIG. 2 (FIG. 3) from a storage medium (FD ... floppy disk), and the first A commodity sales data processing device similar to that of the embodiment is constructed and the method thereof is practicable.

That is, in the first embodiment, the fault occurrence monitoring control program shown in FIG. 2 (FIG. 3) is stored in the ROM 22 and executed.
In the embodiment, for convenience, the product sales data processing program is read from the FD via the FDD (floppy disk device) 27 on the side of the store controller 20 shown in the first embodiment (FIG. 1) and stored in the HDD 26. RAM2
It is developed to be practicable by expanding it to No. 3.

However, the storage medium is not limited to FD, and HD
A storage medium is one in which the D (26) and the ROM (22) are detachable and which stores the program of FIG. 2 (FIG. 3). Further, it may be a CD-ROM, a DVD-RAM, an MO, a magnetic tape or the like.

[0065]

According to the first aspect of the present invention, each store controller can acquire the failure occurrence content stored in the predetermined memory by the application software conforming to the basic software, and the failure occurs based on this failure occurrence content. Since it is formed so that effective failure analysis data can be obtained for analysis, accurate failure occurrence details can be obtained even if there is no specialized knowledge or experience related to the basic software as long as the basic software is operating. It can be acquired reliably and easily and, as a result, the reliability of the system can be improved.

Further , since the content of the failure occurrence acquired from the predetermined memory is formed so as to be able to be stored and held in a predetermined memory different from the predetermined memory, even if a plurality of failures occur successively, the respective failures will occur. The generated contents can be surely stored and held, and the application software can be constructed and the reading operation can be simplified .

Further, since the decision memory is not a predetermined memory under the direct control of the basic software, it is possible to compress and store the contents of the trouble occurrence .

In the invention of claim 2, the application software is
The content of the failure that was acquired from the specified memory by
The file name is changed and stored in the decision memory. this
Therefore, it is possible to prevent overwriting of multiple occurrence failure contents.
Then, the content of the previous failure occurred and the analysis itself became impossible.
Can be prevented.

Further, according to the invention of claim 3, since the application software is formed so as to be able to automatically start up when the store controller is restarted, the same as in the case of the invention of claim 1 and claim 2. In addition to the effect, it is possible to completely memorize and retain all the contents of failure occurrence that require restart.

Further, the invention of claim 4 is the same as the case of the inventions of claims 1 to 3, because the failure analysis material includes the shop individual information and the shop status information. In addition to being able to produce various effects, it can be analyzed more accurately and more rapidly, and it can be analyzed while taking into consideration priorities and persons in charge, so it has a wide range of adaptability.

Furthermore, since the invention of claim 5 is formed so that the contents of failure occurrence and the failure analysis data can be automatically transmitted to the higher-level machine, the same effects as those of the inventions of claims 1 to 4 can be obtained. In addition to being able to play, the analysis can be swiftly promised even if the analysis is an exclusive act of the host machine side, and the trouble on the store controller side can be eliminated.

Further, in the invention of claim 6, the fault analysis effective for analyzing the fault by causing each store controller to acquire the fault occurrence contents stored in the predetermined memory by the application software conforming to the basic software. This is a product sales data processing method that causes the materials to be acquired and automatically transmits the details of the failure occurrence and the failure analysis materials that have been acquired to the host machine. Can be obtained reliably and easily, and the trouble on the store controller side can be eliminated, and swift analysis by a higher-level machine, which is an exclusive act, is guaranteed. As a result, the reliability of the system can be improved.

Furthermore, the invention of claim 7 is a computer in which a product sales data processing program is read by the program to form a store controller, and a failure occurs which is stored in a predetermined memory by application software conforming to the basic software. The product sales data processing program that is supposed to acquire the contents and acquire the failure analysis data that is effective for the failure analysis, and automatically send the acquired failure occurrence content and the failure analysis data to the host machine. Since this is a computer-readable storage medium that has been stored, by causing the computer to read the product sales data processing program stored in this storage medium,
Product sales that have the excellent effect of being able to reliably and easily acquire the details of failure occurrence without requiring specialized knowledge or experience in basic software, to ensure swift analysis, and to improve system reliability The data processing device can be easily constructed and the method can be executed reliably.

The inventions of claims 8-12 are the same as those of claims 1-5.
If the product sales data processing device is a store controller,
Since it is a general invention, the inventions of claims 8 to 12 are contracted.
The same operational effect as in the case of the inventions of claim 1 to 5 is achieved.
You can

[Brief description of drawings]

FIG. 1 is a block diagram showing a first embodiment of the present invention.

FIG. 2 is likewise a flowchart (1) for explaining the operation on the side of the store controller.

FIG. 3 is likewise a flowchart (2) for explaining the operation on the store controller side.

FIG. 4 is a schematic diagram for explaining a conventional example.

FIG. 5 is a diagram for explaining an example of storage of failure occurrence contents in a predetermined memory by basic software according to the present invention and a conventional example.

[Explanation of symbols]

10 terminals 20 Store controller (Product sales data processing device) 21 CPU 22 ROM 23 RAM 24 keyboard 25 indicator 26 HDD 26L prescribed memory 26H decision memory (memory) 27 FDD FD floppy disk (storage medium) 28 Printer 30 High-end machine (product sales data processing device)

Claims (12)

(57) [Claims] 1. A store controller arranged in each store and a host machine are connected for data communication, and when each store controller has a failure, the contents are stored in a predetermined memory on a basic software. In a possible product sales data processing device, each of the store controllers can acquire the failure occurrence content stored in the predetermined memory by the application software conforming to the basic software, and the failure analysis based on the failure occurrence content. capable formed to obtain a valid fault analysis material to the, or the predetermined memory
The content of the failure acquired from the
It is formed so that it can be stored and stored in a predetermined memory.
A product sales data processing device characterized in that 2. When storing the failure occurrence content acquired from the predetermined memory in the determination memory, a predetermined memo is stored.
The product sales data processing device according to claim 1, wherein the device sales data processing device is formed so as to be stored under a name different from that when the data is stored in memory . 3. The product sales data processing device according to claim 1, wherein the application software is formed so that it can be automatically started up when the store controller is restarted. 4. The product sales data processing device according to claim 1, wherein the failure analysis material includes individual store information and store status information. 5. The product sales data processing device according to claim 1, wherein the failure occurrence content and the failure analysis material are formed so as to be automatically transmitted to the host machine. 6. A commodity sales data processing method, wherein each store controller, which is connected to a host machine in a data communicable manner and arranged in each store, stores the contents in a predetermined memory on basic software when a failure occurs. In the above, each of the store controllers is made to acquire the contents of the failure occurrence stored in the predetermined memory by the application software conforming to the basic software, and is made to acquire the effective failure analysis data for the failure analysis, and the acquired A product sales data processing method for automatically transmitting the content of failure occurrence and failure analysis data to the host machine. 7. A merchandise sales data processing program for storing the contents in a predetermined memory on basic software when each store controller, which is connected to a host machine in a data communicable manner and arranged in each store, has a failure. Is a computer-readable storage medium storing the above, and the computer for forming the store controller in which the product sales data processing program reads the program is stored in the predetermined memory by application software conforming to the basic software. A product that is supposed to acquire the stored failure occurrence content, acquire the failure analysis material effective for the failure analysis, and automatically transmit the acquired failure occurrence content and the failure analysis material to the host machine. A computer-readable storage medium that stores a sales data processing program. 8. Data communication with host machine installed in the headquarters
It is connected by a circuit, and when a failure occurs
A store code that can store its contents in a predetermined memory.
Complies with the above basic software on the controller
Stored in the specified memory by application software
It is possible to obtain the details of the failure occurrence and based on the details of the failure occurrence
It is possible to obtain effective failure analysis data for failure analysis.
Within the fault occurrence that was formed and retrieved from the predetermined memory
To a predetermined memory different from the predetermined memory.
A store controller that is capable of storing data. 9. The fault occurrence acquired from the predetermined memory
If you want to store the raw content in the decision memory, specify the memo.
Formed so that it is stored under a different name from the one stored in memory
The store controller according to claim 8, which is stored . 10. If the application software is
When the controller is restarted, it can be automatically started.
The store controller according to claim 8 or 9.
La. 11. The failure analysis material contains individual store information
And claim 1 including the store status information.
Store controller according to any one of 0 roller. 12. The method according to claim 12, Content of the failure and failure analysis data
Is configured to be automatically transmitted to the higher-level machine.
The store computer according to any one of claims 1 to 10.
Trolla.