JP3289094B2 - Dialing method for telemarketing device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a dialing method for a telemarketing apparatus for performing unattended marketing using a telephone line.

[0002]

2. Description of the Related Art Conventionally, telephone numbers of a plurality of customers are registered in advance, and a dialing time corresponding to each telephone number is set at a fixed time interval. When the dialing time comes, a corresponding telephone number is automatically set. A telemarketing device (automatic calling / automatic receiving type communication terminal device) that dials (calls) by dialing, sends a voice message to the other party, and records the response voice of the other party on a magnetic tape or the like. Is known.

[0003]

By the way, the setting of each dialing time in the above-described telemarketing apparatus sets a sufficient time interval for marketing in anticipation of the time required for processing per case. When the ring time comes, the case where the processing at the previous dialing time has not been completed rarely occurs. In this case, since the line is in use, the original dialing to be performed at the current time cannot be performed.
The telephone number at this time is treated as unprocessed.

As described above, the conventional dialing method is as follows.
Unprocessed telephone numbers must be reset and restarted from the beginning, making it impossible to perform accurate marketing (service) due to the occurrence of unnecessary delays, etc., as well as being cumbersome and inefficient. was there.
In addition, since the time interval between each dialing time is fixed, time flexibility is low.For example, even if a call is received from outside, it is practically difficult to connect a line, and from this aspect, However, there was a problem that accurate marketing (service) could not be performed.

[0005] The present invention has been made to solve the problems existing in the prior art, and has as its object to provide a dialing method for a telemarketing apparatus capable of performing more accurate and efficient marketing (service). I do.

[0006]

The dialing method of the telemarketing apparatus according to the present invention comprises a plurality of telephone numbers and dialing times T1 and T corresponding to each telephone number in advance.
2, T3..., And at the time of dialing time T1... When the corresponding telephone number is dialed by automatic dialing, an allowable time with a constant time width Td is set for each dialing time T1. If the processing at the previous dialing time is not completed at the dialing time, for example, time Tm, the remaining time S1, S2... Of the allowable time with respect to the current time is stored in the memory M, for example.
., And when the processing at the previous dialing time ends, dialing is performed in ascending order of the remaining time S1.

In this case, the remaining time S1... Are managed at a fixed time interval Ti, and when the remaining time S1.

[0008]

According to the dialing method of the telemarketing apparatus according to the present invention, a plurality of telephone numbers and dialing times T1, T2, T3... Corresponding to each telephone number are set in advance. When the dialing time T1 is reached, the corresponding telephone number is dialed by automatic dialing. At this time, since each dialing time T1... Is set at a fixed time interval Ti, each dialing time T1 is set.
1 are completed within the time interval Ti, dialing is performed in order at all dialing times T1.

On the other hand, in order to set an allowable time with a fixed time width Td for each of the dialing times T1..., When the processing at the previous dialing time is not completed at an arbitrary dialing time Tm, The remaining time S1 of the allowable time of the dialing time Tm with respect to the current time is calculated and written in the memory M. That is, if the processing at the previous dialing time is prolonged, the remaining time S1, S for each dialing time Tm... After the dialing time Tm.
Are sequentially written into the memory M. Thereby, the queue W at the dialing time Tm... Is set.

When the processing at the previous dialing time is completed, the remaining time S1 in the queue W
Dialing is performed in ascending order. As a result, the number of untreated telephone numbers can be significantly reduced, and more accurate and efficient marketing becomes possible. Therefore, only the telephone number for which the remaining time S1.

In addition, since time flexibility is increased, even if a telephone call is received from the outside during the processing of the telemarketing apparatus 1, it is possible to connect to the telephone when the processing for each case is completed. it can. In this case, as long as the content of the telephone is within the time width Td, there is basically no influence on the processing of the telemarketing apparatus 1.

[0012]

Next, preferred embodiments according to the present invention will be described in detail with reference to the drawings.

First, in order to clarify the present invention, an overall schematic configuration of the telemarketing apparatus 1 will be described with reference to FIGS.

In FIG. 4, reference numeral 10 denotes a rack. The rack 10 includes a telemarketing apparatus main body 11 connected to a telephone line. Telemarketing device body 11
A display 1 for performing various displays is provided on a front panel 11p.
2 and a keyboard 13 for inputting
Distribute. Further, a printer 14 for printing out various data and the like is connected to the telemarketing apparatus main body 11, and three tape recorders 15, 16, and 17 for recording a response voice received from a partner on a magnetic tape.
Connect. Reference numeral 18 denotes a manually usable telephone connected to the telemarketing apparatus main body 11, and 19 denotes a tape player for reproducing a magnetic tape.

On the other hand, the telemarketing apparatus main body 11
Are configured as shown in FIG. A control unit 5 includes a CPU, a RAM, a ROM, and the like (not shown),
Performs various arithmetic processing, control processing, and the like. The control unit 5
Has a clock function unit 5t. Reference numeral 6 denotes a speech synthesis unit controlled by the control unit 5. The voice synthesizer 6 includes a voice memory (a voice ROM, a hard disk, or the like) that stores a predetermined voice message as data, and a digital-analog converter that converts the voice message read from the voice memory into an analog signal.

On the other hand, reference numeral 7 denotes a 4-wire / 2-wire converter connected to a telephone line. The 4-wire / 2-wire converter 7 is connected to the voice synthesizer 6 and the tape recorders 15. Note that P indicates the other party's telephone.

Next, the operation of the telemarketing apparatus 1 including the dialing method according to the present invention will be described with reference to FIGS.

First, as shown in FIG. 2, a plurality of telephone numbers A, B, C... And dialing times T1, T2, T3.
(T1), time 10:06 (T2), time 10:07
(T3) ... is set.

When the respective dialing times T1... Are reached, the corresponding telephone number is dialed by automatic dialing. At this time, since each dialing time T1 is set at a fixed time interval Ti (1 minute in the embodiment),
If the predetermined processing at each dialing time T1 ends within the time interval Ti, all the dialing times T1.
Are dialed sequentially.

On the other hand, for each of the dialing times T1,..., An allowable time with a fixed time width Td is set. For example,
If the time width Td is set to 10 minutes, the dialing time 1
The allowable time of 0:05 (T1) is 10:05 to 10:15
The allowable time of the dialing time 10:06 (T2) is set as 10:06 to 10:16.

Therefore, any dialing time T
m, for example, at time 10:05, if the processing at the previous dialing time (including all times before time 10:04 in the embodiment) is not completed, the dialing time Tm is allowed with respect to the current time. The remaining time S1 of the time is obtained and written into the memory M. That is, at time 10:05,
If the processing at the previous dialing time has not been completed, the original dialing order at this time is the telephone number A.
Therefore, as shown in FIG. 1A, the telephone number A and the remaining time 10 (S1) are written in the memory M. This indicates that the remaining time of the telephone number A is 10 minutes.

At time 10:06, telephone number B
If the processing at the previous dialing time is not completed, the remaining time 9 of the telephone number A is stored in the memory M as shown in FIG.
(S1) and the remaining time 10 (S2) of the telephone number B are written, thereby creating a queue W. in this way,
Unless the processing at the previous dialing time ends,
Similarly, at time 10:07, remaining time 8 of telephone number A (S1), remaining time 9 of telephone number B (S2), and remaining time 10 of telephone number C are written. Therefore, in this case, it is treated as unprocessed only when the remaining time S1 becomes "0". That is, if the processing at the previous dialing time is not completed, the remaining time of the telephone number A runs out at time 10:15 and disappears from the memory M.

In the above embodiment, at time 10: 0
When the processing based on the previous dialing is completed in step 6, the dialing is performed in ascending order of the remaining time S1 in the queue W. In the case of the embodiment, the dialing of the telephone number A is performed. As a result, the telephone number A disappears from the memory M, and as shown in FIG.
Is the remaining first rank of the next time.

On the other hand, when the other party's telephone P goes off-hook by dialing, the control unit 5 controls the voice synthesizing unit 6, and the voice synthesizing unit 6 outputs a voice message, for example, a telemarketing device 1 for listening to a customer. In Case of,
A voice message such as "This is ----" or "If you have any order, please speak next to the beep" is sent to the telephone P of the other party. Also,
In response to this, the response voice of the other party is recorded on the tape recorder 15.
Record on magnetic tape.

If a telephone call is received from the outside during the processing of the telemarketing apparatus 1, the telephone is connected when the processing on a case-by-case basis is completed.

The embodiment has been described in detail above.
The present invention is not limited to such an embodiment.
For example, the method of the present invention can be applied to a telemarketing device in any application. In addition, it is possible to arbitrarily change the detailed configuration, method, and the like without departing from the gist of the present invention.

[0027]

As described above, according to the dialing method of the telemarketing apparatus according to the present invention, a plurality of telephone numbers and a dialing time corresponding to each telephone number are set in advance.
When dialing the corresponding telephone number by auto dialing at the dialing time, set an allowable time with a fixed time width for each dialing time, and at the dialing time, the processing at the previous dialing time When not completed, the remaining time of the allowable time with respect to the current time is managed, and when the processing at the previous dialing time is completed, dialing is performed in ascending order of remaining time, so that time flexibility is provided. And a significant reduction in the amount of unprocessed data provides a significant effect that accurate marketing (service) can be performed and efficient marketing can be performed.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram of a queue used in a dialing method according to the present invention;

FIG. 2 is an explanatory diagram of a dialing time used in the dialing method;

FIG. 3 is a schematic block diagram of a telemarketing apparatus capable of implementing the dialing method;

FIG. 4 is an external configuration diagram of a telemarketing device that can execute the dialing method,

[Explanation of symbols]

 1 Telemarketing Apparatus M Memory T1 Dialing Time Td Constant Time Width Ti Constant Time Interval S1 Remaining Time

Claims (4)

(57) [Claims] Claims: 1. A plurality of telephone numbers and a dialing time corresponding to each telephone number are set in advance.
In a dialing method of a telemarketing apparatus in which a corresponding telephone number is dialed by automatic dialing, an allowable time with a fixed time width is set for each dialing time, and the previous dialing time is set at the dialing time. When the processing at the ring time is not completed, the remaining time of the allowable time with respect to the current time is managed, and when the processing at the previous dialing time is completed, dialing is performed in ascending order of the remaining time. Dialing method for telemarketing equipment. 2. The method according to claim 1, wherein the remaining time is managed by writing to a memory. 3. The dialing method for a telemarketing apparatus according to claim 1, wherein the remaining time is managed at fixed time intervals. 4. The dialing method for a telemarketing apparatus according to claim 1, wherein when the remaining time runs out, the corresponding telephone number is treated as unprocessed.