JP3217362U - Sign panel for fueling device and filling station system - Google Patents

Abstract

A self-service gas station provides a service station system that can appropriately improve the utilization rate of additional services other than fueling.
An oil supply setting unit is provided for a self-type oil supply device that includes an oil supply setting unit that allows a user to set an oil supply amount and a call switch that enables a user to call a staff at a gas station. The sign panel 40 is detachably attached so as to surround the portion 28 and the call switch 27a. On the surface of the sign panel 40, a call position display 45 indicating the call switch 27a and service content displays 44a and 44b indicating the contents of the additional service provided by the gas station staff are arranged.
[Selection] Figure 4

Description

  The present invention relates to a system improvement for a self-service gas station.

  The self-service filling station is equipped with a call switch (mostly an intercom) for calling staff. If the user cannot understand the operation method or if a problem occurs, the call switch is called. The problem can be solved by calling the staff with the switch and talking with the staff at the gas station (for example, Patent Document 1).

  In addition, in the self-service refueling station, the user performs refueling work on his own, while providing additional services by the staff. Specific additional services include checking and replacing oil, batteries, and tires.

  In addition, at least one staff member is stationed as a monitor at the self-service gas station, and monitors users via a monitoring camera. If there is a suspicion that the user has selected a non-conforming oil type, or if it is recognized that he / she is performing a problem behavior, he / she is not permitted to refuel the refueling device, but is used by in-house broadcasting at the gas station. Prompts the person for confirmation or warns them.

JP-A-11-310300

  By the way, as mentioned above, many self-service gas stations provide additional services by staff, but the problem is that the utilization rate of additional services is lower than that of full-service gas stations where the staff performs refueling work. There is. Self-service gas station users have a strong awareness of not having to rely on staff, so they often end up making calls to staff even if there is a potential demand for users. It is thought that it is difficult to frequently speak to the user from the staff. In contrast, in self-service gas stations, flyers that advertise additional services are installed in various places, but they are cluttered, and the effect of actively encouraging users to use additional services. Is not obtained.

  The present invention has been made in view of the current situation, and an object thereof is to provide a sign panel for a fueling apparatus and a gas station system that can appropriately improve the utilization rate of additional services in a self-service gas station.

  The present invention is affixed to a self-service fueling device that includes a fueling setting unit for a user to set an oil type and a fueling amount, and a call switch for a user to call a staff at a gas station. A sign panel for a refueling apparatus, comprising: a call position display indicating the call switch; and a service content display indicating a content of an additional service provided by a gas station staff; the refueling setting unit and the call switch A sign panel for an oil supply apparatus, wherein the sign panel is detachably attached to the oil supply apparatus so as to surround an arrangement site.

  According to such a sign panel, a display indicating the position of the call switch and a display indicating the contents of the supplementary service can be collectively provided around the refueling setting unit and the call switch. , Information regarding supplementary services can be efficiently communicated visually, to dig out the potential needs of the user, and to appropriately encourage the staff to be called by a call switch. Therefore, if such a sign panel is attached to a fueling device of a self-service gas station, the utilization rate of additional services can be improved appropriately.

  In the present invention, it is proposed that the content of the additional service indicated by the service content display includes a provision period of the additional service.

  In such a configuration, it is possible to suppress the frequency of staff calls during a time period when there are few staff resident at the gas station.

  In the present invention, the fueling device includes a fueling amount display unit that displays a fueling amount and a fueling amount display unit that displays a fueling amount, and the fueling amount display unit and the fueling amount display unit. It is proposed that the oil supply device is detachably attached so as to surround the fuel.

The refueling amount display unit and the refueling amount display unit are the parts that the user pays the most attention during the refueling operation. According to this configuration, the contents of the additional services are made stronger to the user during the refueling operation. Appeal is possible.
The layout can be easily changed.

  Another aspect of the present invention provides a self-service fueling device including a fueling setting unit that allows a user to set a fueling amount, and a call switch that allows a user to call a staff at a fueling station. It is a gas station system provided with the said sign panel for fueling apparatuses affixed on the apparatus.

  According to such a gas station system, when a user operates the oil supply setting unit, information on the additional service is efficiently transmitted visually through the sign panel attached to the oil supply device, and the user Can be urged to call the staff appropriately with the call switch.

  Further, in the gas station system, an on-site broadcasting speaker, a microphone, an audio reproduction device capable of storing at least one type of audio data and outputting the specified audio data as an audio signal, and the microphone And when the sound signal is input from the microphone connected to the sound reproduction device, the sound signal is output to the speaker for in-site broadcasting, and when the sound signal is not input from the microphone, A switching device that outputs an audio signal input from the audio playback device to the on-site broadcasting speaker, and the audio data stored in the audio playback device indicates the content of the additional service and includes the additional service. It is proposed to include voice data that prompts the desired user to operate the call switch.

  In such a configuration, the contents of the additional service are transmitted to the user through both visual and auditory senses by means of the sign panel and the on-site broadcasting speaker, and a call switch is provided to the user who desires the additional service. Operation can be strongly encouraged. In addition, since the in-site broadcasting speaker and microphone are introduced as an on-site broadcasting facility in a general self-type gas station, such a system can be introduced into an existing self-type gas station at a low cost.

  As described above, according to the sign panel and the gas station system of the present invention, it is possible to appropriately improve the utilization rate of the additional service at the self-service gas station.

It is a system block diagram of the gas station system of an Example. 3 is a front view of an oil supply surface 19 of the oil supply device 2. FIG. 3 is a surface view of the sign panel 40. FIG. It is the front enlarged view of the oil supply surface 19 of the oil supply apparatus 2 of the state (a) which has not adhered the sign panel 40, and the state (b) which has adhered the sign panel 40.

  Embodiments of the present invention will be described according to the following examples. In the following embodiments, the refueling setting unit according to the present invention corresponds to the touch panel 28 of the setting device 25, and the call switch corresponds to the call switch 27 a of the intercom slave device 27. Further, the sound reproducing device according to the present invention corresponds to the audio player 15, and the switching device according to the present invention corresponds to the paging amplifier 16.

  FIG. 1 is a system configuration diagram of a gas station system according to an embodiment. Such a gas station system is a self-service gas station gas station system. Gas station systems are broadly divided into facilities arranged in an indoor area (inside a store) and facilities arranged in an outdoor area (outside a store). The outdoor area is an area where a user mainly performs refueling work, and a plurality of fueling devices 2 and a changer 3 for change change are installed. In the outdoor area, a plurality of surveillance cameras 4 and in-site broadcast speakers 5 are also arranged. These cameras 4 and speakers 5 are attached to the roof (canopy) of an outdoor area, for example.

  In the indoor area, there will be a staff booth and a rest area for users. Various facilities for gas station management are arranged in the staff booth. Specifically, the refueling control device 10 and the POS terminal 11 are disposed in the staff dedicated booth. The oil supply control device 10 is connected to the oil supply device 2 via the oil supply station LAN 18, and the staff at the oil supply station gives an oil supply permission to each of the oil supply devices 2 via the oil supply control device 10, or the oil supply device 2. Emergency stop. The POS terminal 11 is connected to the fueling device 2 and the settlement machine 3 via the gas station LAN 18 and performs accounting management of the gas station. In addition, the staff dedicated booth is provided with a monitoring device 12 that can receive images of the monitoring cameras 4 in the outdoor area and check the images of the monitoring cameras 4 on a monitor. In addition, an interphone master unit 13 is disposed in the staff dedicated booth. The interphone master unit 13 is connected to an interphone slave unit 27 (see FIG. 2) disposed in the fueling device 2 and the checkout machine 3.

  A microphone 14, an audio player 15, and a paging amplifier 16 are disposed in the staff booth. The microphone 14 is used to call out staff in the outdoor area from the staff-only booth, and to alert and warn the user. The audio player 15 reproduces the audio data of the standard audio to be output from the on-site broadcasting speaker 5. The microphone 14 and the audio player 15 are connected to a paging amplifier 16, and audio signals input from the microphone 14 and the audio player 15 are amplified by the paging amplifier 16 and output to the indoor broadcasting speaker 5 in the outdoor area. Here, while the audio signal is input from the microphone 14, the paging amplifier 16 attenuates the audio signal input from the audio player 15 and amplifies the audio signal from the microphone 14 to thereby perform the in-site broadcast speaker 5. Output to. On the other hand, when no audio signal is input from the microphone 14, the audio signal input from the audio player 15 is amplified and output to the on-site broadcasting speaker 5.

  The oil supply device 2 is a fixed type that is fixed to the ground, and is a double-sided type in which an oil supply surface 19 provided with equipment for oil supply work is provided on the front and back sides. As shown in FIG. 2, the base end side of the three types of oil supply hoses 20 is connected to the upper end portion on the oil supply surface 19 of the oil supply device 2, and an oil supply nozzle 21 connected to the distal end portion of each oil supply hose 20 is provided. The nozzle holder 22 provided at the lower portion of the oil supply surface 19 is detachably locked.

  As shown in FIG. 2, the casing 23 of the oil supply surface 19 has a setting machine 25 for setting the oil supply amount, etc. near the height of the user's line of sight, and an oil supply indicator 26 indicating the oil supply amount. Is assembled. On the front surface of the setting device 25, an interphone slave device 27, a touch panel 28, a bill insertion portion 29, a credit card insertion portion 34, and a receipt discharge portion 35 are disposed. The user can set the oil type, the payment method, the oil supply amount, and the like by operating the touch panel 28 of the setting machine 25. And after those settings are completed by the setting machine 25, when the oil supply permission is given from the oil supply control device 10, the oil supply can be made by the oil supply nozzle 21 installed on the oil supply surface 19. The intercom handset 27 is connected to the intercom base unit 13 in the staff-only booth so as to be able to talk. By pressing the call switch 27a of the intercom handset 27, the interphone base unit 13 sounds a ringing tone for the staff. You can call the booth staff.

  On the front surface of the oil supply amount indicator 26, there are an oil supply amount display unit 33 indicating the amount of oil supply, an oil supply amount display unit 34 indicating the oil supply amount, and an oil type unit price display unit 35 indicating the unit price of the selected oil type. Arranged. Each of these display units 33 to 35 is composed of a liquid crystal display capable of displaying a multi-digit number, and each item name and unit are printed on the left and right of each display unit 33 to 35.

  In the filling station system according to the present embodiment, a sign panel 40 for a fuel supply apparatus (hereinafter, also simply referred to as “sign panel”) shown in FIG. 3 is attached to the oil supply surface 19 of each fuel supply apparatus 2. The sign panel 40 is a magnet sheet having various information printed on the surface thereof, and is attached to the casing 23 of the fueling device 2 so as to be detachable by a magnetic force. Specifically, as shown in FIG. 4, the sign panel 40 is attached to the height position of the oil supply surface 19 where the setting machine 25 and the oil supply amount indicator 26 are assembled over substantially the entire width. . Here, the sign panel 40 is formed with four large and small rectangular openings 41a to 41d. One of the openings 41 a is formed at a position overlapping the setting device 25, and the sign panel 40 is attached so as to surround the intercom slave device 27 and the touch panel 28 disposed on the front surface of the setting device 25. The Further, the remaining openings 41b to 41d are formed at positions overlapping the oil supply amount display unit 33, the oil supply amount display unit 34, and the oil type unit price display unit 35, and the sign panel 40 includes the display units 33 to 35. It is stuck so as to surround.

  As shown in FIG. 3, various information is printed on the surface of the sign panel 40. Specifically, work information displays 42a to 42d indicating the refueling procedure and points of caution to the user are printed on the upper and lower portions of the sign panel 40 for the refueling device. Further, on the left and right sides of the sign panel 40, additional service content displays 44a and 44b indicating the content of additional services provided by the staff of the gas station are provided on the left and right. The service content display 44a on the left side shows the content of the additional service related to the issuance of the membership card, and the service content display 44b on the right side shows the content of the additional service for checking the tire pressure and the battery and replenishing the cleaning liquid. Here, the content indicated by the service content display 44b on the right side includes information on the staff response time during which the staff can provide the additional service.

  The sign panel 40 is provided with a call position display 45 pointing to the call switch 27 a on the right side of the intercom handset 27. In addition, on the upper part of the sign panel 40, a call recommendation display 46 that prompts a call of a user who does not know how to operate the fueling device 2 or a staff member who is uneasy about the state of the car is provided. Further, there are numerical items displayed on the display units 33 to 35 around the three openings 41b to 41d corresponding to the oil supply amount display unit 33, the oil supply amount display unit 34, and the oil type unit price display unit 35, respectively. Item displays 47a to 47c indicating units are provided. This is because the sign panel 40 is attached so as to cover the item names and units of the respective display portions 33 to 35 printed on the front surface of the oil supply amount indicator 26.

  According to the sign panel 40, a display indicating the contents of the additional service, a display indicating the position of the call switch 27a, and the like can be provided on the single panel around the touch panel 28 and the call switch 27a. . For this reason, if the sign panel 40 is attached to the self-type refueling device 2, when the user operates the touch panel 28 of the setting machine 25, information regarding the additional service and the call switch 27 a is efficiently obtained visually. Can be communicated to identify potential needs of the user and promptly call the staff by the call switch 27a. Therefore, according to the gas station system of the present embodiment, it is possible to appropriately improve the utilization rate of the additional service in the self-type gas station.

  In particular, the sign panel 40 according to the present embodiment is attached so as to surround the refueling amount display unit 33 and the refueling amount display unit 30. The refueling amount display unit 33 and the refueling amount display unit 30 are the parts that the user pays the most attention during the refueling operation. Therefore, as in this embodiment, the refueling amount display unit 33 and the refueling amount display unit 30 are arranged. If the sign panel 40 is attached so as to surround the installation site, the contents of the additional service can be transmitted to the user more strongly during the refueling operation.

  In addition, since the service content display of the sign panel 40 according to the present embodiment indicates the time zone for providing the additional service, there are few resident staff at the gas station and it is added in the time zone where it is difficult to provide the additional service. It is possible to prevent a few staff members from being called by the user who desires the service operating the call switch 27a.

  Further, in the gas station system according to the present embodiment, the information on the additional service is not only displayed on the sign panel 40 but also audibly provided through the in-site broadcast speaker 5. Specifically, voice indicating the content of the additional service or operation of the call switch 27a of the interphone handset 27 for the user who desires the additional service is directed from the on-site broadcasting speaker 5 to the user in the outdoor area. Then, a voice prompting to call the staff is output, and the potential customer is encouraged to use the additional service. Such audio data is stored in the audio player 15 in the staff-only booth. Specifically, the audio player 15 stores a plurality of types of voice data indicating the contents of the additional service and prompting the user who desires the additional service to operate the call switch 27a. The reproduced audio data is reproduced and output to the paging amplifier 16 as an audio signal. Then, the paging amplifier 16 amplifies the audio signal and outputs it to the on-site broadcast speaker 5.

  As described above, in the gas station system of the present embodiment, the contents of the additional service are transmitted to the user through both the visual and auditory senses by the sign panel 40 and the on-site broadcasting speaker 5, and the additional service is desired. There is an advantage that the user can be strongly urged to operate the call switch 27a. Note that the in-site broadcasting speaker 5 and the microphone 14 are introduced as an in-house broadcasting facility in a general self-type gas filling station, and therefore, such a gas station system is relatively installed in an existing self-type gas filling station. There is an advantage that it can be introduced at low cost.

  In addition, the gas station system and sign panel in this invention can be variously changed within the range which does not deviate from the summary of this invention not only the form of the said Example.

  For example, in the above-described embodiment, the configuration of the fueling device 2, the settlement machine 3, the fueling control device 10, the POS terminal 11, the monitoring device 12, the intercoms 13, 27, etc. is used in existing self-type gas stations. It can be changed appropriately.

  In addition, the call switch according to the present invention is the call switch 27a of the interphone slave unit 27 in the above embodiment, but the call switch according to the present invention does not have to be a call switch of the interphone, and has a call function. It does not have to be arranged in the above.

  Moreover, in the said Example, although the sign panel 40 which concerns on this invention is detachably stuck with respect to the oil supply surface 19 of the oil supply apparatus 2 by magnetic force, it replaces with this structure and the sign panel 40 is attached by a hook-and-loop fastener etc. It may be attached so as to be removable. In addition, the shape of the sign panel 40 can be appropriately changed according to the refueling device 2 to be attached, and the information displayed on the sign panel 40 is also the content of the additional service provided by the self-service gas station that uses the sign panel 40. It can be appropriately changed depending on

2 Refueling device
5 Speakers for on-site broadcasting
10 Refueling control device 13 Interphone main unit
14 Microphone
15 Audio player (Audio playback device)
16 Paging amplifier (switching device)
18 Gas station LAN
19 Refueling surface
23 Case
25 Setting machine
26 Oil supply indicator
27 Intercom cordless handset 27a Call switch 28 Touch panel (oil supply setting part)
33 Refueling amount display
34 Lubrication display
35 Oil type unit price display
40 Sign panel for refueling equipment
41a-41d Opening 42a-42d Work information display 44a, 44b Service content display 45 Call position display
46 Call recommendation display
47a-47c Item display

Claims (5)

For a fueling device that is attached to a self-service fueling device that includes a fueling setting unit for the user to set the oil type and amount, and a call switch for the user to call the staff at the gas station A sign panel,
A call position indication indicating the call switch;
Service content display showing the content of additional services provided by the gas station staff,
A sign panel for a fueling device, wherein the fueling device is detachably attached to the fueling device so as to surround a portion where the fueling setting unit and the call switch are disposed.   2. The sign panel for a fueling device according to claim 1, wherein the content of the additional service indicated by the service content display includes a provision period of the additional service. The fueling device includes a fueling amount display unit that displays a fueling amount, and a fueling amount display unit that displays a fueling amount,
The sign panel for a fueling device according to claim 1 or 2, wherein the fueling device sign panel is detachably attached to the fueling device so as to surround the fueling amount display unit and the fueling amount display unit. A self-service refueling device comprising a refueling setting unit by which a user can set a refueling amount, and a call switch for a user to call a staff at a gas station;
A filling station system comprising: the sign panel for a fueling device according to any one of claims 1 to 3, which is attached to the fueling device. A speaker for on-site broadcasting,
A microphone,
An audio playback device that stores at least one type of audio data and is capable of outputting the specified audio data as an audio signal;
When an audio signal is input from the microphone connected to the microphone and the audio reproduction device, the audio signal is output to the on-site broadcasting speaker, and when no audio signal is input from the microphone A switching device that outputs an audio signal input from the audio reproduction device to the on-site broadcasting speaker,
The voice data stored in the voice playback device includes voice data indicating contents of the additional service and prompting a user who desires the additional service to operate the call switch. 4. Gas station system according to 4.