JP2978917B1 - Extension number guidance notification method to PHS terminal accommodated in private branch exchange and method thereof - Google Patents

Abstract

A PHS housed in a private branch exchange in the form of character information in addition to the extension number inquired about in a voice form.
Provide an extension number notification method for notifying terminals. SOLUTION: A PHS base station, a voice guidance device, a reception board and a private branch exchange are connected via an information distribution device, and a private P
In the extension number guidance notification method for a PHS terminal accommodated in a private branch exchange for an HS terminal to notify a PHS of an extension number on a private extension system accommodated in the private branch exchange via a PHS base station, the private exchange is A storage unit for storing an extension number in association with extension subscriber information, a search unit for searching an extension number from the storage unit based on the extension subscriber information input by the reception desk, and a user / user Transmitting means for transmitting the user information message set in the information element to the PHS base station.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an extension number guide notification method and method for notifying an extension number corresponding to an extension subscriber information for which an inquiry has been made to a PHS terminal accommodated in a private branch exchange.

[0002]

2. Description of the Related Art With the increase in PHS extension subscribers, there has been a demand for using PHS terminals owned by extension subscribers even indoors such as facilities where private branch exchanges are installed.
Private branch exchanges that can accommodate HS are increasingly installed.

[0003]

In a conventional private branch exchange that can accommodate a PHS terminal, an extension number can be notified by voice in response to a user's extension number guidance request.
The user having the S terminal has to store the extension number notified by voice, disconnect the call once, and then make a call by pressing the keypad again.

An object of the present invention is to provide an extension number guidance notification method and method for notifying a PHS terminal accommodated in a private branch exchange in a form of character information in addition to a voice form in addition to a voice form. And

[0005]

According to the present invention, a system for notifying an extension number to a PHS terminal accommodated in a private branch exchange comprises:
A PHS base station, a voice guidance device, a reception desk, and a private branch exchange are connected via an information distribution device, and a private PHS terminal sets an extension number on a private extension system accommodated in the private branch exchange via the PHS base station. In the extension number guidance notification system for notifying the PHS to a PHS terminal accommodated in a private branch exchange, the private branch exchange stores a storage unit in association with an extension number and extension subscriber information; and Search means for searching an extension number from the storage unit based on the input extension subscriber information, and transmission means for transmitting a user information message in which the searched extension number is set as a user / user information element to the PHS base station And the following.

[0006] Further, according to the present invention, there is provided a system for notifying an extension number to a PHS terminal accommodated in a private branch exchange, wherein the transmitting means comprises: The extension subscriber information is set in a user / user information element in addition to the retrieved extension number.

Further, the system for notifying an extension number to a PHS terminal accommodated in a private branch exchange according to the present invention is a system for notifying extension number guidance to a PHS terminal accommodated in the private branch exchange described above. It is characterized by comprising means for transmitting the extension number to the voice guidance device and controlling the voice guidance device so that the PHS terminal notifies the extension number by voice.

Further, according to the present invention, there is provided a system for notifying an extension number to a PHS terminal accommodated in a private branch exchange, wherein the extension subscriber information is provided to the PHS terminal accommodated in the private branch exchange. And the name of the department of the extension subscriber.

Further, the system for notifying an extension number to a PHS terminal accommodated in a private branch exchange according to the present invention is a method for notifying an extension number to a PHS terminal accommodated in the private branch exchange described above. When the extension number cannot be retrieved from the storage unit based on the extension subscriber information input by the reception desk, a means for notifying the reception desk of unregistered information is provided.

[0010]

DESCRIPTION OF THE PREFERRED EMBODIMENTS In the present invention, when a private extension PHS terminal accommodated in a private branch exchange uses a private extension number guidance service, the extension number guidance, the extension number, the department, the name, etc. are performed at the same time as the voice device performs the extension number guidance. The subscriber information is set in a user / user information element and transmitted by a user information message defined by a PHS basic interface (RCR STD-28 standard). This is a method for notifying extension number guidance to PHS terminals.

FIG. 1 shows a block diagram of the present invention. The control device 16 of the private branch exchange is provided with a database 166 storing information in which the extension number of the private branch exchange and extension subscriber information (department name, personal name, room extension number, etc.) are mapped. In order for the private PHS terminal 10 accommodated in the private branch exchange to use the extension number guidance service, the reception desk 14
Make a call to. In accordance with the RCR STD-28 standard, call connection control is performed according to a standardized protocol model, and the switch unit 12 forms a communication path between the private PHS terminal 10 and the reception desk 14. When the user having the self-employed PHS terminal 10 verbally conveys the extension subscriber information of the extension number he wants to know to the receptionist, the extension subscriber information is transmitted to the information distribution apparatus 1 by manipulating the receptionist as a man-machine interface.
5, the information is supplied to the reception board input control unit 161 provided in the control device 16 and sent to the service control unit 160. Service control unit 160 notified of extension subscriber information
Obtains the extension number corresponding to the extension subscriber information from the database 166, activates the switch control unit 165 to form a communication path between the private PHS terminal 10 and the voice guidance device 13, and outputs the voice guidance device output control unit 163. To notify the user of the extension number by voice. Further, the service control unit 16
0 indicates the notified extension subscriber information and the database 166.
Is set in the user / user information element to create a user information message defined in RCR STD-28, and activates the PHS control unit 164. The PHS control unit 164 notified of the user information message,
The user information message is passed through the information distribution device 15 to the PH.
It transmits to S base station 11. Private PHS terminal 10 that has received a user information message via PHS base station 11
Can know the extension subscriber information and its extension number from the user / user information element. In this way, the private branch exchange accommodating the private PHS terminal 10 is
In response to a request for extension number guidance of the user having the HS terminal 10, the extension number that the user wants to know is notified to the user by voice, and at the same time, the extension subscriber information and the extension number are notified to the private PHS terminal 10 by a user / user information element. This is the present invention.

FIG. 1 is a block diagram showing a system for notifying an extension number to a PHS terminal accommodated in a private branch exchange according to an embodiment of the present invention. 10 is a private PHS terminal, 11 is a PHS base station connected to the private branch exchange, 12 is a switch unit of the private branch exchange, 13 is a voice guidance device connected to the private branch exchange,
14 is a reception board connected to the private branch exchange, 15 is an information distribution device, and 16 is a control device of the private branch exchange. Control device 1
6 is a service control unit 160 that controls connection of services.
A reception board input control section 161 for controlling information input by the man-machine interface of the reception board 14, a reception board output control section 162 for outputting information to the reception board 14, and a voice notification of an extension number from the voice guidance device 13 The voice guidance device output control unit 163 to be controlled, the PHS basic interface (R
PHS control unit 16 for controlling CR STD-28 standard)
4. Switch control unit 16 for controlling formation / disconnection of a communication path
5. Database 16 storing extension subscriber information
6. Also, a PHS base station 11, a switch unit 12, a voice guidance device 13, and a reception desk 1 connected to a private branch exchange.
4 and the control device 16 are connected via an information distribution device 15, and various kinds of information are exchanged through the information distribution device 15.

PHS housed in private branch exchange shown in FIG.
FIG. 2 shows the operation of the extension number guidance notification method to the terminal. The control device 16 of the private branch exchange is provided with a database 166 storing information in which the extension number of the private branch exchange, for example, “300” and the department name and personal name of the extension subscriber information, for example, “Sum Suzuki” are mapped. I have. The private PHS terminal 10 accommodated in the private branch exchange dials "104" to make a call to the reception desk 14 in order to use the extension number guidance service. In accordance with the RCR STD-28 standard, call connection control is performed according to a standardized protocol model, and the switch unit 12 forms a communication path between the private PHS terminal 10 and the reception desk 14. PHS for private use
When the user having the terminal 10 verbally conveys “General Affairs / Suzuki” which is the extension subscriber information of the extension number the user wants to know,
By the operation of the receptionist, the extension subscriber information “Sum Suzuki” is given to the reception desk input control unit 161 provided in the control device 16 through the information distribution device 15 and sent to the service control unit 160 (step). S1). The service control unit 160 to which the extension subscriber information “Som Suzuki” is notified performs a search in the database 166 to determine whether “Som Suzuki” is registered (step S2).
It is determined whether or not the extension subscriber information has been registered (step S3). If the extension subscriber information has not been registered (step S3: NO), the reception desk output control unit 162 is activated and information indicating that the information has not been registered is stored as information. The reception desk 14 is notified via the distribution device 15 (step S10). If registered (YES in step S3), the database 166
Then, the extension number "300" of the extension subscriber is obtained (step S4), the reception board output control section 162 is activated, and the information indicating that there is registration is received via the information distribution apparatus 15 to the reception board 14.
Is notified (step S5). Next, the switch control unit 1
65 to activate the PHS terminal 10 and the voice guidance device 1
The communication path No. 3 is formed (step S6), and the voice guidance device output control unit 163 is activated. Voice guidance device output control unit 1
63 transmits the extension number "300" to the voice guidance device 13, and controls the voice guidance device 13 to notify the user of the extension number "300" by voice (step S7). Further, the service control unit 160 sets the notified extension subscriber information “Soum Suzuki” and the extension number “300” obtained from the database 166 as user / user information elements, and sets the user information defined in the RCR STD-28. A message is created (step S8). Next, the PHS control unit 164 is activated, and the user information message including the user / user information element is sent to the PH via the information distribution device 15.
It transmits to S base station 11 (step S9). Private PHS that has received a user information message including a user information element set with extension subscriber information “Sum Suzuki” and extension number “300” via the PHS base station 11
The terminal 10 can know the extension subscriber information and the extension number. In this way, the private branch exchange accommodating the private PHS terminal 10 notifies the user of the extension number he / she wants to know by voice in response to the extension number guidance request of the user having the private PHS terminal 10, and the extension subscriber information and the extension The number can also be notified to the private PHS terminal 10.

[0014]

As described above, according to the present invention, the PHS terminal is notified of the extension number and extension subscriber information (department name, personal name, room extension number, etc.) by using the user / user information element. If the PHS terminal has a function of processing the extension subscriber information notified by the PHS terminal,
It can also be automatically registered in the memory in the terminal, and the user can make a one-touch operation to the notified extension number, and the PH can be used as an extension telephone of the private branch exchange.
The service can be improved for the user using the S terminal.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating a configuration of an extension number guidance notification method to a PHS terminal accommodated in a private branch exchange according to an embodiment of the present invention.

FIG. 2 is a flowchart showing an operation of an extension number guidance notification method to a PHS terminal accommodated in a private branch exchange according to the embodiment of the present invention shown in FIG.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Private PHS terminal 11 PHS base station 12 Switch part 13 Voice guidance device 14 Reception desk 15 Information distribution device 16 Control device 161 Reception desk input control part 162 Reception desk output control part 163 Voice guidance device output control part 164 PHS control part 165 Switch control unit 166 Database

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁶ Identification symbol FI H04Q 3/58 101 H04Q 3/58 101 7/38 7/04 D H04B 7/26 109C (58) Investigated field (Int.Cl. . ^6, DB name) H04B 7/24 - 7/26 H04M 3/42 H04M 3/60 - 3/64 H04M 11/00 - 11/10 H04Q 3/58 - 3/62 H04Q 7/00 - 7/38

Claims (5)

(57) [Claims] 1. A PHS base station, a voice guidance device, a reception desk, and a private branch exchange are connected via an information distribution device.
An HS terminal assigns an extension number to the PHS on a private extension system accommodated in the private branch exchange via the PHS base station.
In the extension number guidance notification method to the PHS terminal accommodated in the private branch exchange for notifying the private branch exchange, the private branch exchange stores an extension number in association with extension subscriber information, and a storage unit for inputting the information. Search means for searching for an extension number from the storage unit based on extension subscriber information, and transmission means for transmitting to the PHS base station a user information message in which the searched extension number is set in a user / user information element; A method of notifying an extension number to a PHS terminal accommodated in a private branch exchange, comprising: 2. The system according to claim 1, wherein said transmitting means transmits the extension subscriber information to the PHS terminal accommodated in the private branch exchange in addition to the retrieved extension number. An extension number notification method for a PHS terminal accommodated in a private branch exchange, which is set in a user information element. 3. The system according to claim 1, wherein the private branch exchange further transmits the extension number to the voice guidance apparatus, and the PHS terminal transmits the extension number to the PHS terminal. A method for notifying an extension number to a PHS terminal, comprising means for controlling the voice guidance device so that the terminal notifies the extension number by voice. 4. The extension number guide notification method for a PHS terminal accommodated in a private branch exchange according to claim 1, wherein the extension subscriber information includes a section name of an extension subscriber. A method for notifying an extension number to a PHS terminal accommodated in a private branch exchange, including a name. 5. A system according to claim 1, wherein said extension means receives said information from said reception desk by said search means. An extension to a PHS terminal accommodated in a private branch exchange, comprising means for notifying the reception desk of unregistered information when an extension number cannot be retrieved from the storage unit based on information. Directory guidance notification method.