JP2730856B2 - Business execution support / learning support combined system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing apparatus in which an operator of an information processing apparatus performs ordinary non-educational tasks by using the information processing apparatus, and retrieves learning information relating to the tasks of the CAI teaching materials as needed. The present invention also relates to a dual-purpose system that supports the execution of a task and the learning for the task in parallel by allowing the task to be learned in the OJT method.

[0002]

2. Description of the Related Art Many business support systems and educational support systems for the same have already been constructed to perform business using information processing devices, but in most cases, these are each provided as separate systems. Had been created.
As a result, data created for business support purposes and data created for educational purposes cannot be used interchangeably in both systems, and the man-hours required for data creation and their updating increase. There has been a problem of causing an increase in the amount of data.

[0003]

Originally, when education was considered to teach necessary knowledge for business, education support can be considered to be the same work as business support. . This suggests that the same data can be shared between the data for educational support and the data for business support at the same time. Conventionally, so-called OJ
T was widely practiced, but in that case, the problem was mainly to try to make the practice practical and memorable without preparing excellent teaching materials in advance.

[0004] The present invention solves the above-described problems when the business support system and the education support system are separately and independently constructed, and the OJT system allows the operator of the information processing apparatus not to use for education. A business in which ordinary business is performed by an information processing device and, as needed, learning of the business can be performed by searching for learning information on the business in excellent teaching materials created for CAI. It is an object to provide an execution support and a learning support system therefor.

[0005]

In order to solve the above-mentioned problems, in the present invention, learning information constituting CAI teaching materials is stored in a database in advance, and ordinary work is performed using an information processing apparatus. At that time, the operator of the device,
At any time, necessary learning information is retrieved as needed so that the user can learn about the task. At this time, the amount of data is reduced by defining learning information constituting the CAI teaching material, that is, a parent-child relationship between learning modules.

Specifically, the data for education is subdivided,
In addition, the data has a data structure in which a keyword for search is added, and this data is made into a database so that it can be used for both educational and business purposes. Also, when the operator searches for a learning module,
Even if the search key attached to the learning module is unknown,
If a required learning module is input in the form of a natural sentence that is used daily, a natural sentence search function is provided to automatically infer the learning module required by the operator. Also, when multiple learning modules are searched and displayed on the screen, the screen layout becomes irregular, and the visibility of the screen is reduced.
In order to prevent remarkable decrease, an automatic layout function for determining a screen layout according to the type and amount of data constituting the searched learning module is provided. Furthermore,
The learning module creator added an inappropriate search key to the learning module, or created a learning module that was less necessary in the first place and registered it in the database. In order to prevent the number of use cases from being reduced and increase the size of the database, information to count the number of use cases was added to the learning module, and at the same time, a function was provided to notify the learning module creator of the learning module that was used less frequently.

[0007]

The operation of the operator of the information processing apparatus is a maintenance operation of the information processing apparatus. The operation is a maintenance service base to which the user belongs, and the work and the work shared with the work are provided at the base. It is assumed that work and learning are performed using a station (hereinafter referred to as WS). FIG. 1 shows an environment in which an operator of the information processing apparatus is performing a task necessary for the task while performing a task using the system of the present invention.

[0008] The work and learning support combined data (learning module), which are the basis of the present invention, are stored in advance in WS and LAN / WAN.
(LAN connected by ISDN within WIDE AREA
) Are recorded in the HDD in the file server device connected thereto. In addition, this data is composed of multimedia data such as video, audio, animation, etc. in order to improve the degree of learning and understanding.

[0009] Education support is performed by referring to a list of courseware (data obtained by combining a plurality of learning modules and having regularity) in the server using WS, and then selecting the courseware that the user wants to learn. Conduct education. Generally, the courseware is composed of a plurality of screens having regularity (order), and the learner proceeds with learning in accordance with the information displayed on the screens sequentially. Since the learner performs the learning using the above-described courseware that makes full use of multimedia data, a high learning effect can be obtained in a short time even at a maintenance base (not an educational facility).

On the other hand, business support is provided at a maintenance service base.
When the maintenance work is performed and the work content and the work execution method are unknown, the operator starts the operation by inputting the desired content (content to be learned) by key. At this time, the key input information is the search key of the learning module, but the operator does not know what search key is added to the learning module. For this reason, in the present invention, the operator inputs information that the operator wants to know (learns),
Even if a simple natural sentence is input, it supports a function of extracting a search key from the input natural sentence and searching for a learning module using the extracted search key. Also, no matter how much the search function is enhanced, if the learning module creator adds an inappropriate search key to the learning module,
The problem that a required learning module cannot be searched cannot be solved. For this reason, the present invention supports a function of automatically counting the number of use cases of a learning module, and contacting a learning module creator to reconsider a search key for a learning module with an extremely low count. ing. With such a refinement of the search method, the learner can automatically input the content he / she wants to search using simple natural sentences used for text creation, etc. The corresponding learning module can be referred to. Furthermore, if the retrieved learning module is displayed on the screen without regularity, the retrieved learning module is configured to prevent the screen format from becoming irregular and the operability during learning to be reduced. Depending on the type and number of multimedia data,
It has an automatic layout function that automatically generates screen formats. With this function, the learner can receive necessary learning without confusion even if the number and amount of the searched learning modules are enormous.

[0011]

FIG. 2 is a diagram for explaining the concept of a learning module. As described above, the learning module is used for both learning support and business support.

The learning support is performed by the learner in the learning module DB.
This is performed by selecting an arbitrary courseware that the user wants to learn from among the coursewares 2 registered in the (database) 1. The display order (learning order) of the learning modules on the screen is recorded in the courseware 2 in advance, and when the learner performs learning, the learning modules are displayed on the screen in this order.

On the other hand, the business support is provided by the learner using the search key 3
Is specified, the learning module corresponding to the search key input by the user is searched with reference to the search dictionary 4, and presented to the learner.

Further, in the system of the present invention, the learning module has a parent-child relationship definition function for defining another learning module as a part of the self-learning module. With this function, if the same learning module is used in multiple coursewares, or if it is used multiple times in the same courseware, compared to creating the same learning module each time it is used as in the past, In this system, only the capacity for one learning module is required, and the storage capacity can be significantly reduced.

The operation at the time of implementing the learning support will be described. At the start of learning, the learner refers to the courseware list screen shown in FIG. On this screen, courseware 2 that can be taken at that time is displayed in a format of one line per course. The student selects one courseware to be taken from the courseware, and performs an operation 5 for specifying the courseware to be taken (move the mouse on the courseware to be taken and double-click).
The specified courseware is sequentially searched from the learning module DB1 described above, and W is operated by the learner.
It is displayed on the screen of S. This learning screen is shown in FIG. The learning screen is configured by multimedia such as a still image, a sound, and a moving image as needed. In the screen example of FIG.
A screen title 6 is located at the center of the screen, a still image 7 is located at the left of the screen, a character 8 is located at the upper right of the screen, a moving image playback start button 9, an audio playback start button 10, and a next / previous page move button 11 are located at the bottom right of the screen. Are located. The operation of each of the "video", "audio", "next page", and "previous page" buttons is performed by a button activation operation 12 in which a mouse is moved over a target button and clicked.

Next, the operation at the time of implementing the business support will be described. At the start of the business support, the operator inputs the model 13, the business contents 14, and the information 15 that the user wants to know on the search information input screen shown in FIG. When the input of the search information is completed, the present system searches the learning module DB1 for a learning module corresponding to the search information input by the operator, and displays it on the screen. FIG. 6 shows a screen example immediately after the search is completed. On the screen, the searched learning modules are displayed in the format of one module per line. When the retrieved learning module is composed of a plurality of learning modules, the structure 16 is shown. The information displayed on the screen is the model 13, the learning module name 17, and the multimedia data type 18. In this screen display state, an arbitrary learning module can be specified, and a reference learning module specifying operation 19 (a learning module to be displayed by clicking an arbitrary learning module with a mouse, a plurality of learning modules can be specified). ), The contents of the learning module can be referred to.

Further, in order to solve the operational problem that the contents of the learning module cannot be understood only by the name of the learning module, refer to the browsing screen of the learning module (display of an excerpt of a main part) as shown in FIG. Can also be. In the figure, the display frame 20 of the learning module
Inside, the learning module 21 displayed in a reduced size is displayed. When the learning modules are displayed, if the display frames of the learning modules are displayed in an overlapping state, it indicates that the learning module is the learning module 22 including a plurality of learning modules. Note that the contents of the learning module can be referred to by specifying the learning module to be referred to (designating a learning module to be displayed by clicking an arbitrary learning module with a mouse (a plurality of learning modules can be specified)).

FIG. 8 shows an example of a display screen of the contents of the learning module specified by the specifying operation 19 of the learning module to be referred to described with reference to FIGS. The designated learning module is subdivided into learning modules of the minimum unit, and is divided according to the types of data constituting the learning module. Further, the data is displayed at a predetermined position on the screen for each data type. In this embodiment, the still image display area 24
, A character information display area 25 at the upper right, and a button display area 26 at the lower right. If a plurality of learning modules can be displayed in each display area, including, for example, moving images, animations, and the like, the plurality of learning modules are displayed, and all the learning modules are displayed in the display area. If not, the display areas are superimposed and displayed, as shown in 27 when there are a plurality of moving image and animation display areas. When there are a plurality of display areas, the display information can be changed and referred to by the operation 28 for turning the display area. As described above, by fixing the layout of the content display screen of the learning module according to the type of data, the learner can always be in the same position.
Business support (learning) can be performed in a fixed operation environment in which a still image is displayed, character information is displayed at the same position, and buttons are displayed at the same position.

Finally, management of the use status of the learning module will be described. FIG. 9 shows a screen example when a learning module with a low utilization rate is notified to the learning module creator.
On the screen, the use frequency 29 of the entire learning module is displayed, and below it, the learning module 30 which is significantly less than the entire use frequency is generated with a small number of use cases and
It is displayed in the format of one line per item. Based on the screen information, the learning module creator learns a learning module that is used less frequently, and takes measures to improve the utilization rate of the learning module, such as reviewing the search key of the learning module and deleting the learning module itself.

[0020]

As described above, according to the present invention, an operator, that is, a learner who performs a task by operating an information processing apparatus is indifferent to a task while performing a task, and it is difficult to perform the task. In this case, it becomes possible to conduct practical training while searching for and referring to required learning modules from a database of carefully selected CAI learning materials, so that both actual work and learning for that purpose can be performed efficiently. You will be able to do it.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating an environment in which an operator of an information processing apparatus is performing a task by the present invention system and learning necessary for the task.

FIG. 2 is a diagram for explaining the concept of a learning module according to the present invention.

FIG. 3 is a diagram showing a courseware list screen according to the present invention that a learner refers to at the start of learning.

FIG. 4 is a diagram showing a state in which courseware specified by a learner is retrieved from a learning module database and displayed on a screen of a workstation operated by the learner.

FIG. 5 is a diagram showing a search information input screen used for inputting a model to be used, business contents, what the person wants to know, and the like when an operator using the present system starts a business support request.

FIG. 6 is a diagram illustrating an example of a screen immediately after a search for a learning module corresponding to search information input by an operator is performed from a learning module database when the input of search information to the present system is completed;

FIG. 7 is a diagram illustrating an example of a browsing screen that extracts and displays a main part of a learning module when the content of the learning module is not known only by the name of the learning module.

FIG. 8 is a diagram showing an example of a screen displaying the content of a learning module specified by a specifying operation, showing a case where a plurality of learning modules are searched and a display screen is automatically laid out.

FIG. 9 is a diagram showing an example of a screen when a learning module with a low utilization rate is notified to its creator.

[Explanation of symbols]

1: Learning module database, 2: Courseware, 3: Search key, 4: Search dictionary, 5: Designation of courseware to be taken, 6: Screen title, 7
... Still image, 8 ... Character, 9 ... Movie playback start button, 10
... voice playback start button, 11 ... next page / previous page move button, 12
... button activation operation, 13 ... model, 14 ... work contents, 1
5: What the person wants to know, 16: Structure of a learning module composed of a plurality of learning modules, 17: Learning module name, 18: Types of multimedia data, 19
… Designation of a learning module to be referred to, 20: display frame of a learning module, 21: learning module reduced and displayed, 22: learning module composed of a plurality of learning modules, 24: still image display area, 25… character information display area, 26: Button display area, 27: When there are a plurality of moving image and animation display areas, 28: Operation to flip the display area, 29: Frequency of use of the entire learning module,
30. A learning module that is significantly less than the overall usage frequency.

 ──────────────────────────────────────────────────続 き Continuation of the front page (72) Inventor Kenichi Sugana 2-14-6 Uchikanda, Chiyoda-ku, Tokyo Within Hitachi Electronics Service Co., Ltd. (56) References JP-A-2-91757 (JP, A) JP-A-5-181807 (JP, A) JP-A-6-505347 (JP, A) JP-A-7-248720 (JP, A) JP-A-63-49783 (JP, A)

Claims (4)

(57) [Claims] 1. Learning information for teaching knowledge necessary for business
A database for storing broadcast is connected to the database, stored is to the database
Learning that supports learning by using learning data
Learning support means, connected to the database, and stored in the database.
The necessary knowledge in the work
Business support means for supporting business in response to the meeting, wherein the database stores the learning information in a predetermined content.
Multiple types of learning modules consisting of learning data subdivided into units
Module and the learning modules
Combine learning modules according to purpose from within
A plurality of types of courseware are further stored, and the learning support means is configured to provide a courseware to be learned from a learner.
Accept air selection and follow selected courseware
The applicable learning module from the above database
Next, read it out and provide it to the learner. The work support means receives the inquiry from the operator,
Learning modules stored in the database
Search and provide the corresponding learning module to the operator
A business execution support / learning support system characterized by the following. 2. The business execution support / learning support system according to claim 1 , wherein said database includes information defining a parent-child relationship between learning modules to be stored . Wherein said work support means, when you search for a plurality of learning modules, automatically job performance support and learning aid according to claim 1, wherein the layout of the display screen is characterized in that so as to be performed Dual-purpose system. 4. The business support means according to claim 1, further comprising a function of constantly counting the number of use cases of each learning module and informing the learning module creator of a learning module having a small number of use cases. Business execution support and learning support system.