JP2024078651A - Program and terminal device - Google Patents

Abstract

[Problem] To support appropriate transactions. [Solution] A program that causes a computer to function as a terminal device causes the computer to function as an ordering means, a display control means, and a change means. The ordering means accepts an order for a product. The display control means displays a portion of transaction information indicating the order accepted by the ordering means, and a changing image that changes over time. The change means changes the display range of the transaction information by accepting a predetermined operation. The display control means continues to display the changing image regardless of the change in the display range by the change means. [Selected Figure] Figure 6

Description

The present invention relates to a program and a terminal device.

In recent years, systems that allow customers to order products from inside or outside a store using mobile terminals and the like have become widespread. For example, there is a known server that can accept both in-store and out-of-store orders, and that outputs cooking instructions to a kitchen printer immediately after receiving an in-store order, and outputs cooking instructions to a kitchen printer for out-of-store orders a certain amount of time before the delivery time designated by the customer that is required for cooking and delivery (see, for example, Patent Document 1).

In recent years, it has also become possible to order products from inside or outside a store using a mobile terminal such as a smartphone. For example, in restaurants and other establishments, products can be ordered in advance using a mobile terminal, and when the order is completed, a completion screen indicating that the order has been completed can be displayed, and the product can be handed over at the store using this completion screen.

JP 2007-193669 A

However, with conventional technology, checking the completion screen at the store can be time-consuming, and there is a risk of fraud, such as reusing a completion screen that has already been used once. As a result, conventional technology has the problem that it is sometimes difficult to deliver products efficiently.

The present invention was made in consideration of these circumstances, and its purpose is to provide technology that allows for efficient delivery of goods.

In order to solve the above-mentioned problems, one aspect of the present invention is a program that causes a computer to function as a terminal device, and causes the computer to function as an ordering means for accepting product orders, a display control means for displaying a portion of transaction information indicating the order accepted by the ordering means and a change image that changes over time, and a change means for changing the display range of the transaction information by accepting a specified operation, and the display control means continues to display the change image regardless of changes to the display range made by the change means.

In order to solve the above-mentioned problems, a terminal device according to one aspect of the present invention is a terminal device that includes an order means for accepting product orders, a display control means for displaying a portion of transaction information indicating the order accepted by the order means and a change image that changes over time, and a change means for changing the display range of the transaction information by accepting a predetermined operation, and the display control means continues to display the change image regardless of the change in the display range made by the change means.

FIG. 1 is an explanatory diagram showing a configuration example of an ordering system 1 according to an embodiment. FIG. 2 is a block diagram showing the hardware configuration of a computer device of each device included in the ordering system 1. 1 is a sequence diagram showing an overview of a process from ordering a product to delivery in the order system 1. FIG. FIG. 2 is a block diagram showing an example of a functional configuration of the ordering system 1. FIG. 13 is a diagram showing an example of an order completion screen displayed on the display of the customer terminal device 30. FIG. 13 is a diagram showing an example of an order completion screen displayed on the display of the customer terminal device 30. 13 is a flowchart showing an example of an order process performed by a customer terminal device 30. 10 is a flowchart showing an example of a display control process performed by a customer terminal device 30. FIG. 13 is a diagram showing an example of an order completion screen displayed on the display of the customer terminal device 30 according to the first modified example. FIG. 11 is a diagram showing an example of an order completion screen displayed on the display of a customer terminal device 30 according to the second modified example. FIG. 10 is a diagram showing an example of a correspondence relationship between a commodity and an object image 1011 according to Modification Example 2. FIG. 13 is a diagram showing an example of an order completion screen displayed on the display of the customer terminal device 30 according to the third modification. FIG. 13 is a diagram showing an example of a correspondence relationship between a commodity and an object image according to Modification 3.

(Embodiment)
(Configuration example of ordering system 1)
FIG. 1 is an explanatory diagram showing an example of the configuration of an ordering system 1 according to an embodiment. The ordering system 1 is applied to, for example, a restaurant where product orders are placed in advance. The restaurant is, for example, an employee cafeteria or a student cafeteria. A customer CS uses a customer terminal device 30 to order a product (food) and pays for the product in advance. When the customer CS goes to the cafeteria Di, an order completion screen indicating the completion of the order is displayed on the display and the customer CS shows the order completion screen to a store staff member. The store staff member checks the order details displayed on the order completion screen and hands over the product (food) indicated by the order details to the customer CS.

In FIG. 1, the ordering system 1 includes an order management server 10, a store management device 20, and a customer terminal device 30. Each device included in the ordering system 1 is connected to each other via a network so that they can communicate with each other. Each device is a computer device that includes a CPU (Central Processing Unit), ROM (Read Only Memory), RAM (Random Access Memory), a communication unit, etc.

The order management server 10 is a server device that manages the order details of products accepted by the customer terminal device 30. In addition, in response to a credit card payment request from the customer terminal device 30, the order management server 10 can cause a credit card payment server (not shown) to execute payment processing corresponding to the credit card. When the order management server 10 registers the order details accepted by the customer terminal device 30, it transmits the order details to the store management device 20.

The store management device 20 is installed in the cafeteria Di and manages the order details received from the order management server 10. The store management device 20 is, for example, a personal computer or a tablet terminal. The store management device 20 displays, for example, the order details. Store staff check the order details displayed on the store management device 20, prepare products according to the order details, and understand the order details. In addition to the order details, the store management device 20 also manages various information such as sales data, sales history, and deposit and withdrawal records.

The customer terminal device 30 is an example of a terminal device. The customer terminal device 30 is a portable terminal device carried by the customer CS. The customer terminal device 30 is, for example, a smartphone, a tablet terminal, or a notebook computer. The customer terminal device 30 also includes stationary terminal devices such as desktop personal computers. A specific application program (hereinafter referred to as an "order app") is installed in the customer terminal device 30. When the order app is started, the customer terminal device 30 communicates with the order management server 10 via a network, accepts orders for products at the restaurant Di, and transmits the accepted order details to the order management server 10. The customer terminal device 30 can accept product orders both inside and outside the facility of the restaurant Di.

In addition to the devices described above, the ordering system 1 can also be equipped with a POS (Point Of Sales) terminal device, a ticket sales device, a kitchen terminal device, a call display, etc. in the dining room Di. When these devices are equipped, the store management device 20 can communicate with each of these devices and issue specific instructions to each device.

For example, the POS terminal device performs product registration and payment in response to requests from the customer CS through operation by a store staff member. The POS terminal device may be a so-called self-checkout register, and more specifically, may be a register that performs at least one of product registration and payment in response to operation by the customer CS.
The ticket vending device is a device that registers products and settles the bill in response to operations by the customer CS, and issues meal tickets. Product information of products registered by the POS terminal device and the ticket vending device is transmitted to the store management device 20 and managed by the store management device 20. The store management device 20 transmits cooking instructions to the kitchen terminal device at a predetermined timing.

The kitchen terminal device is placed, for example, in the kitchen and includes a printer, a monitor (kitchen monitor), and an operation unit. The printer outputs (displays, prints) information according to cooking instructions from the store management device 20. The operation unit also includes a cooking completion button that is pressed by a store staff member when cooking is complete. When the cooking completion button is pressed, the kitchen terminal device sends a cooking completion notification to the store management device 20, indicating that cooking is complete.

The call display is placed in a position where it can be seen by customer CS in dining hall Di. When the call display receives a cooking completion notification from the store management device 20, it displays the order number corresponding to that product. The call display may also display the order number by accepting input of the order number from a store staff member. When the order number corresponding to the product ordered by customer CS is displayed on the call display, customer CS proceeds to the pick-up counter and picks up the product.

The call display may also display the cooking status of each product (e.g., whether cooking is in progress or whether cooking has been completed). For example, the call display may have an area indicating that cooking is in progress and an area indicating that cooking has been completed, and the order number of each product may be displayed in an area corresponding to the cooking status of each product.

(Configuration of each computer device)
2 is a block diagram showing the hardware configuration of the computer device of each device provided in the order system 1. A computer 200 is implemented in each of the order management server 10, the store management device 20, and the customer terminal device 30.

The computer 200 includes a processor 201, a main memory 202, a storage 203, and an interface 204. The processor 201 reads out various programs, such as an order program, stored in the storage 203, expands them in the main memory 202, and executes processing in accordance with the programs. The processor 201 also secures a storage area in the main memory 202 in accordance with the programs. Examples of the processor 201 include a CPU (Central Processing Unit), a GPU (Graphic Processing Unit), and a microprocessor.

Storage 203 includes, for example, a magnetic disk, a magneto-optical disk, an optical disk, and a semiconductor memory. Storage 203 may be an internal medium directly connected to the bus of computer 200, or an external medium connected to computer 200 via interface 204 or a communication line. In addition, when this program is distributed to computer 200 via a communication line, computer 200 that receives the program may expand the program in main memory 202 and execute the processing.

When the device in which the computer 200 is implemented is the store management device 20 or the customer terminal device 30, the computer 200 is connected to input devices and output devices via the interface 204. The input devices include, for example, a touch panel and operation buttons, and in the case of the customer terminal device 30 in particular, a camera and a GPS (Global Positioning System) unit. The output devices include, for example, a display and a speaker.

(About mobile ordering)
Here, mobile ordering will be described. Mobile ordering is an ordering method in which a customer uses a customer terminal device 30 such as a smartphone to order and settle a bill. For example, a customer can use mobile ordering to order food, which is an eat-in or take-out product, and complete prepayment before visiting a restaurant, so that the customer can quickly receive the product when visiting the restaurant. When the customer visits the restaurant, the customer displays an order completion screen on the customer terminal device 30 and shows it to the store staff. The store staff checks the order completion screen and hands the product over to the customer. Such mobile ordering can be applied to the ordering system 1 (dining hall Di) according to this embodiment. Below, an overview of the process when the mobile order is applied to the ordering system 1 will be described with reference to FIG. 3.

(Overview of the process from ordering to delivery of products in the order system 1)
FIG. 3 is a sequence diagram showing an overview of the process from ordering a product to delivery in the ordering system 1.
Step S301: The customer terminal device 30 accesses the order management server 10 from an ordering app or the ordering site (web page) of the restaurant, and transmits the order details received from the customer to the order management server 10. The customer terminal device 30 accepts the registration of the ordered items in response to the customer's operation, and completes the order. Completing the order requires payment (prepayment). However, prepayment may not be required to complete the order, i.e., payment may be made at the restaurant. When the order is completed, an order number that identifies the order is issued, and the customer terminal device 30 becomes able to display an order completion screen. The order completion screen displays transaction information including the order number and product information of the ordered items.

Step S302: When the order accepted by the customer terminal device 30 is completed, the order management server 10 stores the order details. Then, the order management server 10 transmits the order details to the store management device 20.
Step S303: Upon receiving the order details from the order management server 10, the store management device 20 stores the order details.
Step S304: The store management device 20 makes it possible to display the order details in response to an operation by a store staff member. This allows the store staff member to grasp the order details (products and order quantities) for each time period on the day, for example.

Step S305: When the customer arrives at the restaurant, the customer terminal device 30 displays an order completion screen in response to the customer's operation. The customer presents the order completion screen to the store staff. The store staff checks the products displayed on the order completion screen and hands them over to the customer, completing the transaction.

(Regarding delivery of products in the cafeteria)
One method for delivering products in a store is to display a two-dimensional code indicating the order details on the customer terminal device 30, and to identify the product to be delivered by reading the two-dimensional code with a scanner provided in the store management device 20, etc. However, such a method requires time for confirmation work, and is inefficient in a cafeteria where a large number of meals must be served in a short period of time.

There is also a method in which the order number is displayed on the customer terminal device 30, and the store staff checks this order number against the order number printed on the receipt issued by the kitchen terminal device to determine the product to be delivered. However, with this method, the store staff may not be able to immediately understand the contents of the order, which can be inefficient in cafeterias where a large number of meals must be served in a short period of time.

For this reason, in the case of cafeterias, it is necessary to simplify as much as possible the process by which store staff check the order completion screen. Generally, cafeterias use meal tickets issued by ticket vending machines or the like, which makes the confirmation process easy for store staff and makes it difficult for fraudulent acts such as reusing previously used meal tickets to occur.

On the other hand, if an order completion screen is used, there is a risk of fraudulent use of the order completion screen by displaying the previously used order completion screen again. Specifically, for example, by using the imaging function of the display screen provided in the customer terminal device 30, a previously used reservation completion screen may be imaged, and the order completion screen may be presented to a store staff member to receive the product.

Therefore, in this embodiment, the above-mentioned fraud is prevented while making it easy for store staff to check whether the reservation completion screen has been used or not. Below, the functional configuration of the ordering system 1 shown in FIG. 4 will be explained with reference to the order completion screens in FIG. 5 and FIG. 6.

(Functional configuration of ordering system 1)
Fig. 4 is a block diagram showing an example of a functional configuration of the ordering system 1. In Fig. 4, the customer terminal device 30 includes an ordering unit 401, a display control unit 402, and a change unit 403. Each functional unit is realized by the processor 201 of the computer 200 implemented in the customer terminal device 30. That is, each functional unit is realized by the processor 201 of the customer terminal device 30 executing a predetermined program such as an ordering app.

(Regarding order acceptance)
The order unit 401 accepts product orders. The order unit 401 accepts product orders from a product selection screen. The order unit 401 finalizes the order when advance payment is completed. Advance payment is, for example, payment by credit card, but is not limited to this and may be other payment methods such as payment with points. In this embodiment, the order unit 401 accepts only an order for one product. By accepting only an order for one product, congestion during serving in the dining hall can be reduced.

The order unit 401 may also be configured to accept an order only once for the same time period on the same day. For example, the order unit 401 may be configured to accept only one order for a single item only once for the lunch time period on a certain day. This makes it possible to more effectively reduce congestion during meal distribution during the lunch time period.

(About the order completion screen)
The display control unit 402 displays an order completion screen on the display.
5 and 6 are diagrams showing an example of an order completion screen displayed on the display of the customer terminal device 30. Figures 5 (A) to (C) show an order completion screen 510 (510a to 510c). As shown in Figure 5, the order completion screen 510 includes transaction information 511 and animation images 512 (512a to 512c).

(Regarding transaction information 511)
The transaction information 511 indicates an order accepted by the order unit 401. Specifically, the transaction information 511 includes an order number 521, an order deadline 522, product information 523, price information 524, and store information 525.
The order number 521 is a number for identifying the contents of the order.
The order deadline 522 indicates the deadline for receiving the ordered product.
The product information 523 indicates the details of the ordered product. In this embodiment, the order unit 401 is configured to accept an order for only one product, so the product information 523 indicates one product.
The amount information 524 includes the subtotal of the ordered items, the payment amount, and the amount of consumption tax.
Store information 525 indicates the address of the restaurant that provides the product.
The order completion screen 510 displays a portion of the transaction information 511. In other words, the transaction information 511 includes other information (such as the order information 526 in FIG. 6 ) that is not displayed on the order completion screen 510.

The ordering unit 401 can also accept multiple orders (e.g., "2") for one product. In this case, a number image (e.g., "2") indicating the number of orders is displayed at the beginning of the text area showing the product name (e.g., "Daily Set Meal A") in the product information 523 area, and the price is also displayed according to the number of orders. In this embodiment, when the number of orders is "1", the number image "1" indicating the number of orders is exceptionally omitted (not displayed). For this reason, the product information 523 shown in the figure does not display the number image "1" at the beginning of "Daily Set Meal A". Note that even when the number of orders is "1", the product information 523 may display the number image "1" indicating the number of orders.

(Regarding animation image 512)
The animation image 512 is an example of a changing image that changes over time. The animation image 512 is a moving image that changes the background color of the transaction information 511 over time. Specifically, the animation image 512 is a gradation moving image that changes the shade of the background color as time passes. Note that the animation image 512 is not limited to a gradation moving image, and may be an image in which the background color flashes. The animation image 512 may also be an image in which a predetermined character moves against the background of the transaction information 511, etc.

The animation image 512a shown on the order completion screen 510a in FIG. 5(A) is displayed in the darkest color (hereinafter referred to as "dark color"). The animation image 512c shown on the order completion screen 510c in FIG. 5(C) is displayed in the lightest (pale) color (hereinafter referred to as "pale color"). The animation image 512b shown on the order completion screen 510b in FIG. 5(B) is displayed in a color that is lighter than the animation image 512a and darker than the animation image 512c (hereinafter referred to as "medium color").

The customer terminal device 30 displays a screen in which the background color changes over time in chronological order, such as order completion screen 510a → order completion screen 510b → order completion screen 510c → order completion screen 510b → order completion screen 510a → .... This makes it possible to display an order completion screen 510 (animated video) that is different from the screen (still image) that is a screenshot of a past order completion screen.

(Order completion screen 510 when a flick operation is accepted)
Next, the order completion screen 510 when a flick operation is received will be described with reference to FIG. 6. The change unit 403 changes the display range of the order completion screen 510 by receiving a predetermined operation. The predetermined operation is, for example, a flick operation (scroll operation). By receiving a flick operation, the change unit 403 can display other parts of the transaction information 511 that are not displayed on the screen. The display control unit 402 continues to display the animation image 512 regardless of the change in the display range by the change unit 403. This will be described in detail.

Fig. 6 (A) shows an order completion screen 510a similar to Fig. 5 (A). When a flick operation (a finger swiping from bottom to top) is received on the order completion screen 510a to display a downward image, the screen transitions to order completion screen 510d in Fig. 6 (B).

Figure 6 (B) shows an order completion screen 510d that displays the lower screen of transaction information 511. Details of store information 525 are displayed on order completion screen 510d. Animation image 512b on order completion screen 510d is displayed in a neutral color due to the passage of time from the display timing of order completion screen 510a in Figure 6 (A). When a flick operation to display an image further downward is received on order completion screen 510b, the screen transitions to order completion screen 510e in Figure 6 (C).

Figure 6 (C) shows an order completion screen 510e which further displays the lower screen of the transaction information 511. Order information 526 included in the transaction information 511 is displayed on the order completion screen 510e. The order information indicates the ordering method and the receiving procedure. In the figure, the ordering method indicates mobile ordering. On the order completion screen 510e, the animation image 512c is displayed in a light color due to the passage of time from the display timing of the order completion screen 510d in Figure 6 (B). This makes it possible to display an order completion screen 510 (scrollable animation video) that is different from the screen (non-scrollable animation video) when a past order completion screen is recorded, even if the customer terminal device 30 has a function for recording the screen.

In the above explanation, the background image is described as an animated image 512 that alternates between dark and light colors. In other words, the background image can be expressed as a gradation between blue and white. The background colors used in the gradation can also be expressed as colors that correspond to the registered products and quantities (order numbers). For example, the blue background color can correspond to "Daily Set Meal A" and the white background color can correspond to the quantity "1". In this way, store staff can easily tell that only one item, Daily Set Meal A, has been registered by visually checking the blue and white gradation, without having to check the product name.

For example, a blue background color corresponds to "Daily Set Meal A," a red background color corresponds to "Daily Set Meal B," and a yellow background color corresponds to "Daily Rice Bowl." When these products are registered, the animation image 512 on the order completion screen 510 repeats the following transition: "Blue" → "Red" → "Yellow" → "Blue" → "Red" → ... This allows store staff to easily know that these products are registered by visually checking the gradation, without having to check the product names.

In the above, the white background color corresponds to a quantity of "1", the gray background color corresponds to a quantity of "2", and the brown background color corresponds to a quantity of "3". Furthermore, assume that the quantity of "Daily Set Meal A" is "1", the quantity of "Daily Set Meal B" is "2", and the quantity of "Daily Rice Bowl" is "3". When these products are registered, the animation image 512 on the order completion screen 510 repeats the following transition: "blue" → "white" → "red" → "gray" → "yellow" → "brown" → "blue" → "white"... This allows the store staff to easily grasp each product and its respective quantity by visually checking the gradation, without having to check the product name.

Now, the ordering method will be described in detail. In the above explanation, mobile ordering has been mainly described as the ordering method. However, the ordering method is not limited to mobile ordering, and other ordering methods are also possible. Below, other ordering methods (1) to (3) are listed and explained.

(1) How to order using a ticket vending machine.
In the ordering system 1, a ticket vending machine can be installed in the restaurant Di. After a customer has ordered a product and completed payment, the ticket vending machine displays a two-dimensional code indicating the order details and payment details on a display. The customer has his/her terminal device (e.g., customer terminal device 30) read the two-dimensional code. Based on the read two-dimensional code, the customer terminal device 30 displays transaction information 511 indicating the details. In this manner, the transaction information 511 can be displayed on the customer terminal device 30. Furthermore, since the ticket vending machine does not issue (print) tickets on paper media, wasteful use of paper and ink can be reduced.

(2) Ordering method using a POS terminal device.
After a store clerk or a customer has ordered goods and completed payment, the POS terminal device prints a two-dimensional code indicating the order details and payment details on paper media. The customer has their own terminal device (e.g., customer terminal device 30) read the two-dimensional code printed on the paper media. Based on the read two-dimensional code, customer terminal device 30 displays transaction information 511 indicating the details. In this manner, transaction information 511 can also be displayed on customer terminal device 30.

(3) How to order using a store clerk's mobile device.
The clerk mobile terminal is a portable communication terminal carried by a store staff member. For example, when ordering at a ticket vending machine or a POS terminal, waiting in line may occur during busy times. The store staff member carries the clerk mobile terminal and visits the waiting customer to ask the customer about the order details and the payment method. When the clerk mobile terminal receives the order details through the operation of the store staff member, it transmits the order details to the order management server 10. The clerk mobile terminal also has a payment function other than cash (for example, a payment function using a credit card or electronic money). The clerk mobile terminal has a display, and when the payment is completed, a two-dimensional code including the order details and the payment details is displayed on the display. The customer has the customer's terminal device (for example, the customer terminal device 30) read the two-dimensional code. The customer terminal device 30 displays transaction information 511 indicating the contents based on the read two-dimensional code. In this way, the customer terminal device 30 can display the transaction information 511. In addition, since the clerk mobile terminal does not issue tickets using paper media, it is possible to reduce the waste of paper and ink.

The ordering system 1 can employ any one of a number of ordering methods, including the ordering method by mobile order and the ordering methods shown in (1) to (3) above. Specifically, for example, the ordering system 1 can employ only one of the above-mentioned multiple ordering methods, or can employ two or more ordering methods (coexist).

(An example of order processing performed by the customer terminal device 30)
Fig. 7 is a flow chart showing an example of order processing performed by the customer terminal device 30. As shown in Fig. 7, the customer terminal device 30 judges whether an order has started by accepting a predetermined operation for displaying a product selection screen (step S701). The customer terminal device 30 waits until an order has started (step S701: NO), and when an order has started (step S701: YES), it displays a product selection screen for accepting products to be ordered (step S702).

Next, the customer terminal device 30 determines whether or not the selection of one product has been accepted (step S703). If the selection of one product has not been accepted (step S703: NO), the customer terminal device 30 returns to step S702 and continues to display the product selection screen. Note that the product selection screen may be displayed on multiple pages. In this case, when the customer terminal device 30 accepts a page change, it only needs to display the accepted page.

In step S703, if the selection of one product is accepted (step S703: YES), the customer terminal device 30 accepts a confirmation operation such as pressing a predetermined confirmation button, and then performs a payment process (step S704), and ends the series of processes. In the payment process, the customer terminal device 30 accepts input of credit card information, etc., and performs a prepayment.

(Example of display control process performed by customer terminal device 30)
Fig. 8 is a flowchart showing an example of a display control process performed by the customer terminal device 30. As shown in Fig. 8, the customer terminal device 30 judges whether the display of the order completion screen 510 (Fig. 5) has started by, for example, a customer going to a restaurant and accepting a predetermined operation to display the order completion screen 510 (step S801). The customer terminal device 30 waits until the display of the order completion screen 510 starts (step S801: NO), and when the display of the order completion screen 510 starts (step S801: YES), it displays the order completion screen 510 including the transaction information 511 and the animation image 512 (step S802).

Then, the customer terminal device 30 determines whether or not a flick operation has been received on the order completion screen 510 (step S803). If a flick operation has not been received on the order completion screen 510 (step S803: NO), the customer terminal device 30 proceeds to step S806. On the other hand, if a flick operation has been received on the order completion screen 510 (step S803: YES), the customer terminal device 30 changes the display range of the transaction information 511 in response to the flick operation (step S804). At this time, the customer terminal device 30 continues to display the animation image 512 regardless of the change in the display range of the transaction information 511 (step S805).

Then, the customer terminal device 30 determines whether or not to end the display of the order completion screen 510 by accepting a predetermined operation indicating the end of the order completion screen 510 (step S806). If the display of the order completion screen 510 is not to be ended (step S806: NO), the customer terminal device 30 returns to step S802 and continues to display the order completion screen 510. On the other hand, if the display of the order completion screen 510 is to be ended (step S806: YES), the customer terminal device 30 ends the series of processes.

(Effects of the embodiment)
As described above, the customer terminal device 30 according to this embodiment displays a part of the transaction information 511 (see FIG. 5) indicating the order details and the animation image 512 (changing image), and changes the display range of the transaction information 511 by receiving a flick operation. When the customer terminal device 30 receives a flick operation, the customer terminal device 30 continues to display the animation image 512 regardless of the change in the display range of the transaction information 511 (see FIG. 6).

As a result, even if a used reservation completion screen is captured using the screenshot function of the customer terminal device 30, the animation image 512 does not change on the reservation completion screen, so the store staff can tell at a glance that it is not the regular order completion screen 510. Furthermore, even if a used reservation completion screen is recorded using the screen recording function of the customer terminal device 30, the display range of the transaction information 511 cannot be changed in response to a predetermined operation (swipe) on the reservation completion screen. Therefore, if the store staff has the customer perform a predetermined operation and the display range does not change in response to the predetermined operation, it is easy to confirm that it is not the regular order completion screen 510.
Therefore, while preventing fraudulent use of an already used order completion screen, the store staff can easily check whether the reservation completion screen has been used or not. Therefore, according to the present embodiment, the delivery of products can be performed efficiently.

In addition, in this embodiment, the changing image is an animation image 512 that changes the background color of the transaction information over time. This makes it possible to prevent a decrease in visibility of the transaction information 511, and also makes it possible for store staff to easily check whether or not the reservation completion screen has already been used, while preventing fraud such as reusing an order completion screen that has already been used.

In addition, in this embodiment, the order unit 401 accepts an order for only one product, and the display control unit 402 displays a portion of the transaction information 511 indicating the order for one product. This allows the store staff to easily check the product information 523 displayed on the order completion screen 510. Furthermore, because only one product is ordered, the delivery of the product can be made smoother, and congestion during serving in the cafeteria can be reduced. Therefore, the store staff can more carefully check the order completion screen 510 presented by each customer.

(Modification of the embodiment)
Modifications of the embodiment will be described below. Note that in each of the following modifications, the contents described in the above-mentioned embodiment will be omitted as appropriate. It is also possible to combine the above-mentioned embodiment with the configuration shown in each modification.

(Variation 1)
In the above embodiment, an example has been described in which transaction information 511 indicating an order for only one product is displayed. In Modification 1, an example will be described in which orders for multiple products are accepted and transaction information 511 indicating orders for multiple products is displayed.

In the first modification, the order unit 401 is capable of accepting orders for multiple products. For example, the order unit 401 may be capable of accepting orders for multiple products depending on the time of day. For example, the order unit 401 may be capable of accepting orders for only one product during the daytime, and may be capable of accepting orders for multiple products during the evening.

The display control unit 402 displays an order completion screen indicating that a plurality of products have been ordered on the display.
9A to 9C are diagrams showing an example of an order completion screen displayed on the display of the customer terminal device 30 according to the modified example 1. FIGS. 9A to 9C show order completion screens 910 (910a to 910c). As shown in FIG. 5, the order completion screen 910 includes transaction information 511 and animation images 512 (512a to 512c).

Transaction information 511 indicates an order accepted by the order unit 401. Transaction information 511 includes product information 523 and amount information 524. Product information 523 indicates multiple products because the order unit 401 accepted an order for multiple products. Amount information 521 indicates the subtotal amount, payment amount, and consumption tax amount for the multiple products ordered.

As described above, in the first variant, the order unit 401 allows an order for multiple items to be accepted, and the display control unit 402 displays a portion of the transaction information 511 indicating an order for multiple items. This prevents fraudulent behavior such as reusing an order completion screen that has already been used, while allowing store staff to easily check whether or not the reservation completion screen has already been used. In addition, since a customer can order multiple items that they desire, customer convenience can be improved.

(Variation 2)
Next, a second modification of the present embodiment will be described. In the above-described embodiment, an example in which the transaction information 511 (FIG. 5) is displayed as a character image is described. In the second modification, an example in which the transaction information is displayed as an object image different from the character image is described.

An example of an order completion screen according to the second modification will be described with reference to FIG.
Fig. 10 is a diagram showing an example of an order completion screen displayed on the display of the customer terminal device 30 according to the modified example 2. As shown in Fig. 10, the order completion screen 1000 includes transaction information 1001 and an animation image 1002. The transaction information 1001 includes a presentation area 1010 and a details area 1020.

(Regarding presentation area 1010)
The presentation area 1010 is an area displayed above the details area 1020 within the display area. To add to this, in a restaurant, products are usually handed over between store staff and customers over a counter. When a customer presents the order completion screen 1000 to a store staff member, it is assumed that the customer will often present the order completion screen 1000 to the store staff with the top of the screen facing the store staff and the bottom facing the customer. For this reason, the display control unit 402 displays the presentation area 1010 above the details area 1020. This allows the store staff member to easily check the presentation area 1010.

(Regarding object image 1011)
The presentation area 1010 includes an object image 1011 and time information 1012. The object image 1011 is displayed in a different color for each product, for example.
FIG. 11 is a diagram showing an example of a correspondence relationship between a product and an object image 1011 according to the second modification. In FIG. 11, the correspondence relationship 1100 includes items of product and color. The product is a product ordered by a customer. The color indicates the display color of the object image 1011. For example, "blue" is associated with the product "daily set meal A." That is, this indicates that the object image 1011 of the daily set meal A is displayed in blue. Also, "red" is associated with the product "daily set meal B." That is, this indicates that the object image 1011 of the daily set meal B is displayed in red.

The object image 1011 shown in FIG. 10 is displayed as an image showing a blue rectangle. Note that instead of or in addition to a rectangle image, the object image 1011 may be a symbol that is uniquely assigned to the product. For example, the object image 1011 may be a symbol such as "H" for the daily set meal A, or "K" for fried chicken. The object image 1011 may also be a symbol such as "●" for the daily set meal A, or "◎" for fried chicken.

(Regarding character image 1013)
Furthermore, a text image 1013 of "Today's Set Meal" is added to the object image 1011. However, the text image 1013 may not be added to the object image 1011. In other words, the object image 1011 may be only an image showing a blue rectangular shape.

In addition, from the viewpoint that the presentation area 1010 is presented to store staff, the text image 1013 may be displayed in the opposite direction to that shown in the figure (rotated 180 degrees). This allows the store staff to easily check the text image 1013 presented over the counter.

(Regarding time information 1012)
The time information 1012 indicates the current time. The time information 1012 is displayed, for example, in units of seconds, and the time (particularly the display of seconds) is updated each time. Therefore, it is possible to display a screen (moving image) different from the screen (still image) when the order completion screen 1000 is screenshotted.

(Regarding details area 1020)
The details area 1020 is an area that displays the transaction information 1001 as a text image. Specifically, the details area 1020 includes product information 523 and price information 524.

Note that the order completion screen 1000 does not display the transaction information 511 (FIG. 5) and the order deadline 522, but these pieces of information may be displayed. The transaction information 511 and the order deadline 522 may be displayed in the presentation area 1010 or in the details area 1020. In the order completion screen 1000, the change unit 403 can display other parts of the transaction information 1001 that are not displayed on the screen by accepting a flick operation. The other parts include store information 525 (FIG. 6) and order information 526.

(Regarding animation image 1002)
The animation image 1002 is an example of a changing image. It is a moving image that changes the background color of the transaction information 1001 over time. Specifically, the animation image 1002 is a gradation moving image that changes the shading of the background colors of the presentation area 1010 and the details area 1020 over time. This makes it possible to display a screen (moving image) that is different from the screen (still image) when the order completion screen 1000 is taken as a screenshot.

As in the first modified example, the display control unit 402 continues to display the animation image 1002 regardless of the change in the display range made by the change unit 403. This makes it possible to display an order completion screen 1000 (scrollable animation video) that is different from a screen (non-scrollable animation video) that is a record of a past order completion screen.

The changing image may be time information 1012 instead of or in addition to the animation image 1002. Specifically, the display control unit 402 may continue to display the time information 1012 regardless of the change in the display range by the change unit 403. For example, the time information 1012 may be continuously displayed on the screen after the display range is changed by accepting a flick operation on the order completion screen 1000. The time information 1012 may be displayed in a predetermined size at a predetermined position, such as a corner of the screen, regardless of the change in the display range. Even in this case, it is possible to display an order completion screen 1000 (scrollable time information 1012) that is different from the screen (non-scrollable screen) when a past order completion screen is recorded.

The changing image may be an object image 1011 or a text image 1013 instead of or in addition to the animation image 1002. When the changing image is an object image 1011 or a text image 1013, these images may be, for example, a gradation video in which the shade of the display color changes over time. In this case, the display control unit 402 may continue to display the object image 1011 or the text image 1013 regardless of the change in the display range by the change unit 403. The object image 1011 or the text image 1013 may be displayed at a predetermined size in a predetermined position, such as a corner of the screen, regardless of the change in the display range.

In addition, in the second modification, the order completion screen 1000 may be a screen that does not display the animation image 1002 in the background of the transaction information 1001. Furthermore, the order completion screen 1000 may not allow the display range to be changed by a flick operation. In other words, the order completion screen 1000 may be a screen that displays all of the transaction information 1001, rather than a screen that displays only a portion of the transaction information 1001.

As described above, the customer terminal device 30 according to the second modification displays the transaction information 1001 as an object image 1011 that indicates the product and is different from a text image. This allows the store staff to easily understand the order details. Therefore, the store staff can more carefully check the order completion screen 1000 displayed by each customer.

The customer terminal device 30 according to the second modification also displays the transaction information 1001 in a details area 1020 that displays a text image and in a presentation area 1010 that displays an image including an object image 1011. This allows the customer to understand the details of the ordered product by referring to the details area 1020.

In addition, the customer terminal device 30 according to the second modification displays the presentation area 1010 above the details area 1020. This allows the store staff to easily check the transaction information 1001 presented by the customer over the counter.

(Variation 3)
In the above-mentioned modified example 2, an example of displaying transaction information 1001 indicating an order for only one product has been described. In the modified example 3, an example of accepting orders for multiple products and displaying transaction information 1001 indicating orders for multiple products will be described.

Figure 12 is a diagram showing an example of an order completion screen displayed on the display of the customer terminal device 30 relating to variant example 3. The order completion screen 1200 shown in Figure 12 includes object images 1011 (1011a to 1011d). The object images 1011a to 1011d are displayed, for example, in different colors and sizes for each product.

Figure 13 is a diagram showing an example of the correspondence between products and object images in Modification Example 3. In Figure 13, the correspondence 1300 includes the items of product, color, and size. The size indicates the size of the object image 1011. For example, the product "Daily Set Meal A" is associated with the color "blue" and the size "large." This indicates that the object image 1011 of the daily set meal A is displayed in large size in blue. Furthermore, the product "Fried Chicken" is associated with the color "green." This indicates that the object image 1011 of fried chicken is displayed in large size in green.

Object image 1011a shown in FIG. 12 indicates a large blue image (daily set meal A). Object image 1011b indicates a small yellow image (barley rice). Object image 1011c indicates a small purple image (dried strips of daikon radish). Object image 1011d indicates a large green image (fried chicken). Note that object images 1011a and 1011d do not need to have text images added; that is, object image 1011 may be only an image showing a rectangular shape represented by color and size.

In addition, in the illustration, the object images 1011 are displayed in columns arranged vertically, rather than in rows arranged horizontally. If they were displayed in rows, the visibility of the object images 1011 displayed at the bottom would be reduced for store staff. In variant example 3, the object images 1011 are displayed in columns, so that a portion of each object image 1011 is displayed at the top. This makes it possible to prevent a reduction in the visibility of each object image 1011 for store staff.

According to the third modification, it is possible to improve customer convenience by allowing a customer to order multiple products that he or she desires while preventing fraudulent behavior such as reusing an order completion screen that has already been used. In addition, it is possible to prevent a decrease in the visibility of each object image 1011 (1011a to 1011d) by store staff.

The embodiments will be summarized below.
[Title of invention] Program and terminal device [Technical field]
The present invention relates to a program and a terminal device.
[Background Art]
In recent years, systems that allow customers to order products from inside or outside a store using mobile terminals, etc. For example, a server is known that can accept both in-store and out-of-store orders, and outputs cooking instructions to a kitchen printer immediately after receiving an in-store order, and outputs cooking instructions to a kitchen printer for out-of-store orders a time period required for cooking and delivery before a delivery time designated by a customer (see, for example, Patent Document 1).

In recent years, it has become possible to order products from inside or outside a store using a mobile terminal such as a smartphone. For example, in restaurants and the like, products are ordered in advance using a mobile terminal, and when the order is completed, a completion screen indicating that the order has been completed can be displayed, and the product is handed over at the store using the completion screen.
[Prior Art Literature]
[Patent Documents]
[Patent Document 1] JP 2007-193669 A [Summary of the Invention]
[Problem to be solved by the invention]
However, in the conventional technology, it takes time to check the completion screen at the store, and there is a possibility of fraud such as reusing a completion screen that has already been used once. Therefore, there is a problem that the conventional technology cannot efficiently deliver the product.
The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a technique that enables efficient delivery of products.

[Means for solving the problems]
(1) In order to solve the above-mentioned problems, one aspect of the present invention is a program that causes a computer to function as a terminal device, and causes the computer to function as an ordering means for accepting product orders, a display control means for displaying a portion of transaction information indicating the order accepted by the ordering means and a changing image that changes over time, and a change means for changing a display range of the transaction information by accepting a specified operation, and the display control means continues to display the changing image regardless of a change in the display range made by the change means.
According to the above configuration, even if a used reservation completion screen is captured using the screenshot function of the customer terminal device 30, the animation image 512 does not change on the reservation completion screen, so that the store staff can tell at a glance that it is not the regular order completion screen 510. Furthermore, even if a used reservation completion screen is recorded using the screen recording function of the customer terminal device 30, the display range of the transaction information 511 cannot be changed in response to a predetermined operation (swipe) on the reservation completion screen. Therefore, if the store staff has the customer perform a predetermined operation and the display range does not change in response to the predetermined operation, it is easy to confirm that it is not the regular order completion screen 510.
Therefore, while preventing fraudulent use of an already used order completion screen, the store staff can easily check whether the reservation completion screen has been used or not. Therefore, according to the present embodiment, the delivery of products can be performed efficiently.

(2) In the above configuration (1), the changing image may be an animation image that changes the background color of the transaction information over time.
According to the above configuration, it is possible to prevent a decrease in visibility of the transaction information 511, and it is also possible to prevent fraud such as reusing an order completion screen that has already been used, while allowing store staff to easily check whether or not the reservation completion screen has been used.

(3) In the above configuration (1) or (2), the display control means may display the transaction information using an image including an object image indicating the commodity and different from a text image.
According to the above configuration, the store staff can easily understand the order contents, and therefore can more carefully check the order completion screen 1000 displayed by each customer.

(4) In the above configuration (3), the display control means may display the transaction information in a details area that displays a character image and in a presentation area that displays an image including the object image.
According to the above configuration, the customer can refer to the details area 1020 to understand the details of the ordered product.

(5) In the above configuration (4), the display control means may display the presentation area above the details area.
According to the above configuration, the store staff can easily check the transaction information 1001 presented by the customer over the counter.

(6) In the above configuration (1) or (2), the display control means may display a part of the transaction information indicating an order for the one product.
According to the above configuration, while preventing fraudulent use of an already used order completion screen, the store staff can easily check whether the reservation completion screen has been used or not. In addition, since the customer can order multiple products that he/she desires, the convenience for the customer can be improved.

(7) In order to solve the above-mentioned problems, a terminal device which is one aspect of the present invention is a terminal device comprising: an ordering means for accepting orders for products; a display control means for displaying a portion of transaction information indicating the order accepted by the ordering means and a changing image which changes over time; and a change means for changing a display range of the transaction information by accepting a predetermined operation, wherein the display control means continues to display the changing image regardless of a change in the display range by the change means.
According to the above configuration, even if a used reservation completion screen is captured using the screenshot function of the customer terminal device 30, the animation image 512 does not change on the reservation completion screen, so that the store staff can tell at a glance that it is not the regular order completion screen 510. Furthermore, even if a used reservation completion screen is recorded using the screen recording function of the customer terminal device 30, the display range of the transaction information 511 cannot be changed in response to a predetermined operation (swipe) on the reservation completion screen. Therefore, if the store staff has the customer perform a predetermined operation and the display range does not change in response to the predetermined operation, it is easy to confirm that it is not the regular order completion screen 510.
Therefore, while preventing fraudulent use of an already used order completion screen, the store staff can easily check whether the reservation completion screen has been used or not. Therefore, according to the present embodiment, the delivery of products can be performed efficiently.

In the above description, the order unit 401, the display control unit 402, and the change unit 403 are described as being provided in the customer terminal device 30, but all or some of these functional units may be provided in another computer device. For example, some of these functional units may be provided in the order management server 10, the store management device 20, or another server device. In other words, instead of the customer terminal device 30, another computer device may be provided with, for example, each functional unit. There may be multiple computers provided with these functional units, or there may be only one computer device.

The program for implementing the above-described customer terminal device 30 may be recorded on a computer-readable recording medium, and the program may be read and executed by a computer system. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. The term "computer-readable recording medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, and CD-ROMs, and storage devices such as hard disks built into a computer system. The term "computer-readable recording medium" also includes storage devices that hold a program for a certain period of time, such as volatile memory (RAM) inside a computer system that becomes a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. The program may be transmitted from a computer system that stores the program in a storage device to another computer system via a transmission medium or by a transmission wave in the transmission medium. The "transmission medium" that transmits the program refers to a medium that has a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may also be for implementing part of the above-described functions. Furthermore, the above-mentioned functions may be realized in combination with a program already recorded in the computer system, i.e., a differential file (differential program).

1...Order system, 10...Order management server, 20...Store management device, 30...Customer terminal device, 201...Processor, 202...Main memory, 203...Storage, 204...Interface, 401...Order unit, 402...Display control unit, 403...Change unit

Claims (7)

A program for causing a computer to function as a terminal device,
The computer,
an ordering means for accepting orders for products;
a display control means for displaying a part of transaction information indicating the order accepted by the ordering means and a time-varying image;
a change means for changing a display range of the transaction information by accepting a predetermined operation;
Function as a
the display control means continues to display the modified image regardless of the change in the display range by the change means.
program. The changing image is an animation image that changes the background color of the transaction information over time.
The program according to claim 1. the display control means displays the transaction information as an image including an object image indicating the commodity and different from a character image.
The program according to claim 1 or 2. The program according to claim 3, wherein the display control means displays the transaction information in a details area that displays a text image and in a presentation area that displays an image including the object image. the display control means displays the presentation area above the details area.
The program according to claim 4. The ordering means accepts an order for only one product,
the display control means displays a portion of the transaction information indicating an order for the one product.
3. The program according to claim 1 or 2. An ordering means for accepting orders for products;
a display control means for displaying a part of transaction information indicating the order accepted by the ordering means and a time-varying image;
a change means for changing a display range of the transaction information by receiving a predetermined operation;
Equipped with
the display control means continues to display the modified image regardless of the change in the display range by the change means.
Terminal device.

Images