JP2024059281A - Display method, information processing system, device management system, and communication method - Google Patents

Abstract

[Problem] To provide a display method capable of assisting a user in designating a responder for responding to an equipment alarm. [Solution] The display method is executed by an information terminal 30 capable of communicating with an equipment management system 20 that manages equipment installed in a facility 90. The display method includes a step of displaying, on a display unit 32 of the information terminal 30, a first screen that displays, for each predetermined unit, alarm information for an alarm that has occurred in the equipment, and a step of displaying, on the display unit 32, a second screen for designating a responder for responding to the alarm information. [Selected Figure] FIG.

Description

The present invention relates to a display method and the like related to a device management system.

There is a known power management system that estimates the power consumption for each of the various power systems, such as the air conditioning system, lighting system, and outlet system, in a managed facility (e.g., a building), and displays the results in a manner that is recognizable to humans. In the power management system, a PAC air conditioner, an entrance/exit management system, and a lighting control system are connected to a power monitoring device via a network line (see, for example, Patent Document 1).

JP 2014-120108 A

The present invention provides a display method and the like that can assist a user in specifying a person to respond to an equipment alarm.

A display method according to one aspect of the present invention is a display method executed by an information terminal capable of communicating with a device management system that manages devices installed in a facility, and includes the steps of displaying, on a display unit of the information terminal, a first screen that displays, for each predetermined unit, warning information of a warning that has occurred in the device, and displaying, on the display unit, a second screen for designating a person to respond to the warning information.

A program according to one aspect of the present invention is a program for causing the information terminal to execute the display method.

The information processing system according to one aspect of the present invention is an information processing system capable of communicating with an equipment management system that manages equipment installed in a facility, and includes a display unit, and an information processing unit that displays on the display unit a first screen that displays, in a predetermined unit, warning information for an alarm that has occurred in the equipment, and a second screen for designating a person to respond to the warning information.

An equipment management system according to one aspect of the present invention is an equipment management system that manages equipment installed in a facility, and includes a communication unit that communicates with an information terminal having a display unit, and the communication unit transmits to the information terminal information for displaying, on the display unit, warning information of an alarm that has occurred in the equipment in a predetermined unit, and information for displaying on the display unit a screen for designating a person to respond to the warning information.

A communication method according to one aspect of the present invention is a communication method executed by a computer system that manages equipment installed in a facility and is capable of communicating with an information terminal having a display unit, and includes a step of transmitting to the information terminal information for displaying, on the display unit, warning information of an alarm that has occurred in the equipment in a predetermined unit, and information for displaying on the display unit a screen for designating a person to respond to the warning information.

A program according to one aspect of the present invention is a program for causing the computer system to execute the communication method.

The display method of the present invention can assist the user in designating a person to respond to an equipment alarm.

FIG. 1 is a block diagram showing a functional configuration of a display system according to an embodiment. FIG. 2 is a diagram showing an example of the alert list screen. FIG. 3 is a diagram illustrating an example of the registration information. FIG. 4 is a sequence diagram of an operation example of the display system according to the embodiment. FIG. 5 is a diagram showing an example of an alarm list screen on which a setting menu is popped up. FIG. 6 is a diagram showing an example of the responder allocation screen. FIG. 7 is a diagram showing an example of a response status change screen. FIG. 8 is a diagram showing an example of a display screen of a history memo. FIG. 9 is a diagram showing an example of the warning information deletion screen. FIG. 10 is a block diagram showing a functional configuration of a display system according to a modified example.

The following describes the embodiments in detail with reference to the drawings. Note that the embodiments described below are all comprehensive or specific examples. The numerical values, shapes, materials, components, component placement and connection forms, steps, and order of steps shown in the following embodiments are merely examples and are not intended to limit the present invention. Furthermore, among the components in the following embodiments, components that are not described in an independent claim are described as optional components.

Note that each figure is a schematic diagram and is not necessarily a precise illustration. In addition, in each figure, the same reference numerals are used for substantially the same configurations, and duplicate explanations may be omitted or simplified.

(Embodiment)
[composition]
First, the configuration of a display system according to an embodiment will be described below. Fig. 1 is a block diagram showing the functional configuration of a display system according to an embodiment.

The display system 10 is a system capable of displaying information about equipment installed in a facility 90 on an information terminal 30. The facility 90 is, for example, a large building (non-residential facility) consisting of several floors, used as a commercial facility or an office. The facility 90 may be another non-residential facility such as a hospital or a factory, or may be a residence (a detached house or an apartment building). Specifically, the display system 10 includes an equipment management system 20 and multiple information terminals 30. The number of multiple information terminals 30 is not particularly limited. The display system 10 only needs to include at least one information terminal 30.

The equipment management system 20 is a system that controls the equipment installed in the facility 90 and monitors the equipment. Specifically, the equipment management system 20 includes a plurality of lighting equipment 21, a plurality of air conditioning equipment 22, a plurality of measuring equipment 23, a control device 24, a gateway device 25, and a server system 26. The plurality of lighting equipment 21, the plurality of air conditioning equipment 22, the plurality of measuring equipment 23, the control device 24, and the gateway device 25 are installed in the facility 90, and the server system 26 is installed outside the facility 90. Installed in the facility 90 can be rephrased as installed within the premises of the facility 90. When the facility 90 is considered as a building, the equipment installed in the facility 90 may include not only equipment installed in the building, but also equipment installed outside the building.

Each of the lighting equipment 21, the air conditioning equipment 22, and the measuring equipment 23 is an example of equipment provided in the facility 90. The lighting equipment 21 is equipment that illuminates the space in the facility 90, and the air conditioning equipment 22 is equipment that adjusts the temperature of the space in the facility 90 by sending out temperature-adjusted air. The measuring equipment 23 is equipment that measures the energy consumption (electricity amount) in the facility 90. The measuring equipment 23 may be a sensor (sensing equipment). Specifically, the measuring equipment 23 may be equipment that senses the state of the space, such as the presence or absence of people in a specified area in the facility 90, the state of people such as the number of people, and the state of the environment such as temperature, humidity, and brightness. Note that the number of lighting equipment 21, air conditioning equipment 22, and measuring equipment 23 provided in the equipment management system 20 is not particularly limited.

The control device 24 is a device that controls the devices installed in the facility 90 and monitors the devices, and can communicate with the server system 26 via the gateway device 25. Control of the devices includes turning the devices on and off and changing the settings of the devices. The control device 24 can also notify the server system 26 via the gateway device 25 of the occurrence of an abnormality or the like in the devices installed in the facility 90 (hereinafter also referred to as the occurrence of an alarm).

For the sake of convenience, the following description will be given assuming that one control device 24 provided in the equipment management system 20 manages three types of equipment: lighting equipment 21, air conditioning equipment 22, and measuring equipment 23. However, the equipment management system 20 may be provided with multiple control devices 24. For example, the equipment management system 20 may be provided with a control device 24 for each type of equipment.

The gateway device 25 is a communication device that enables the control device 24 to communicate with the server system 26 via a wide area communication network such as the Internet.

The server system 26 is a system that performs information processing to display a list screen of alarms related to equipment installed in the facility 90 on the information terminal 30, and is realized by one or more web servers (cloud servers). FIG. 2 is a diagram showing an example of the alarm list screen. Specifically, the server system 26 includes a communication unit 27, an information processing unit 28, and a storage unit 29.

The communication unit 27 is a communication circuit that allows the server system 26 to communicate with the control device 24 and the information terminal 30. The communication unit 27 performs communication using, for example, a wide area communication network. This communication may be wired communication or wireless communication.

The information processing unit 28 performs information processing for displaying the above-mentioned list screen of alarms on the information terminal 30. This information processing is, for example, processing for providing (transmitting) display screen information to the information terminal 30. The information processing unit 28 is realized, for example, by a microcomputer, but may also be realized by a processor. The functions of the information processing unit 28 are realized, for example, by the microcomputer or processor constituting the information processing unit 28 executing a computer program stored in the memory unit 29.

The storage unit 29 is a storage device that stores information necessary for the information processing performed by the information processing unit 28, computer programs executed by the information processing unit 28, and the like. The storage unit 29 is realized, for example, by a HDD (Hard Disk Drive), but may also be realized by a semiconductor memory or the like.

The information terminal 30 is an information terminal on which the above-mentioned list screen of alerts is displayed. The information terminal 30 is, for example, a portable information terminal such as a smartphone or tablet terminal, but may also be a stationary information terminal such as a personal computer. It is assumed that the user of the information terminal 30 is a local worker who, when an alert occurs regarding an equipment installed in the facility 90, goes to the installation location of the equipment that is the subject of the alert and performs the on-site work. The information terminal 30 includes an operation reception unit 31, a display unit 32, a communication unit 33, an information processing unit 34, and a memory unit 35.

The operation reception unit 31 receives user operations. The operation reception unit 31 is realized, for example, by a touch panel. If the information terminal 30 is a stationary information terminal, the operation reception unit 31 is realized by a mouse, a keyboard, or the like.

The display unit 32 displays various display screens, such as the above-mentioned alarm list screen. The display unit 32 is realized by a display panel such as a liquid crystal panel or an organic EL panel.

The communication unit 33 is a communication circuit that enables the information terminal 30 to communicate with the server system 26. The communication unit 33 performs wireless communication using, for example, a mobile communication network.

The information processing unit 34 performs display processing for displaying various display screens in response to user operations. The information processing unit 34 is realized, for example, by a microcomputer, but may also be realized by a processor. The functions of the information processing unit 34 are realized, for example, by the microcomputer or processor constituting the information processing unit 34 executing a computer program stored in the storage unit 35.

The storage unit 35 is a storage device that stores information necessary for the above display processing. The information stored in the storage unit 35 includes a computer program executed by the information processing unit 34. The computer program is, for example, a dedicated application program for the display system 10 that is installed in advance in the storage unit 35 by a user. The storage unit 35 is realized, for example, by a semiconductor memory or the like.

After the application program is installed on the information terminal 30, user registration is performed. As a result of user registration, information on one or more users who share the alert list screen of FIG. 2 is stored as registration information in the server system 26. FIG. 3 is a diagram showing an example of registration information stored in the storage unit 29 of the server system 26. In the registration information, the ID of the installed application program and the user name are associated with each other. In the following embodiment, the application program is abbreviated to "app" and the ID of the application program is abbreviated to "app ID". In the registration information, the app ID may be associated with a contact such as an email address.

[Example of operation]
An example of an operation for displaying the alarm list screen (FIG. 2) performed by the display system 10 will be described below. Fig. 4 is a sequence diagram of an example of an operation of the display system 10. Note that in the sequence diagram of Fig. 4, the gateway device 25 is omitted from the illustration.

The control device 24 manages the status of devices such as lighting devices 21, air conditioning devices 22, and measuring devices 23 that are communicatively connected to the control device 24, and when it determines that an abnormality has occurred in the device (hereinafter also referred to as an alarm having occurred), it transmits an alarm occurrence notification to the server system 26 (via the gateway device 25) (S11).

The conditions for determining whether an alarm has occurred in an equipment state are registered in advance in the control device 24. Examples of the conditions for determining whether an alarm has occurred in an equipment state include the lighting equipment 21 not being lit despite a lighting command being sent, the temperature inside the air conditioning equipment 22 exceeding a predetermined temperature (the air conditioning equipment 22 is generating heat), or the measured value of the measuring equipment 23 being outside a predetermined range (an abnormal value).

The communication unit 27 of the server system 26 receives the alarm occurrence notification. The alarm occurrence notification includes the ID of the device for which the alarm occurred, information indicating the specific content of the alarm (abnormality), and time information indicating the time the alarm occurred. The information processing unit 28 updates the management information stored in the memory unit 29, which is the management information of the devices installed in the facility 90, based on the received alarm occurrence notification (S12). The management information is information that aggregates the alarm occurrence notifications.

The above-described steps S11 and S12 are performed each time the control device 24 determines that an alarm has occurred in the device.

In addition, when the control device 24 determines that the device for which the alarm occurred has been restored, it sends a restoration notification to the server system 26 (via the gateway device 25) (S13).

The communication unit 27 of the server system 26 receives the recovery notification. The recovery notification includes the ID of the recovered device and time information indicating the time of recovery. The information processing unit 28 updates the management information stored in the memory unit 29, which is the management information of the devices installed in the facility 90, based on the received recovery notification (S14).

The above-described steps S13 and S14 are performed each time the control device 24 determines that the device has been restored.

In this way, in the server system 26, the occurrence of an alarm in a device installed in the facility 90 and whether the device has been restored are managed using management information. The information terminal 30 on which the above-mentioned application is installed can visualize the management information and present it to the user as an alarm list screen (Figure 2).

For example, the user performs a predetermined operation to instruct the information terminal 30 to execute the above-mentioned app, and the operation acceptance unit 31 accepts the predetermined operation (S15). When the operation acceptance unit 31 accepts the predetermined operation, the information processing unit 34 transmits a display request for a list screen to the server system 26 using the communication unit 33 (S16). In other words, the communication unit 33 transmits the display request to the server system 26. The display request includes the app ID of the app installed on the information terminal 30.

The communication unit 27 of the server system 26 receives the display request. Based on the received display request, the information processing unit 28 transmits display screen information for visualizing the management information and displaying it as an alarm list screen to the information terminal 30 using the communication unit 27 (S17). In other words, the communication unit 27 transmits the display screen information to the information terminal 30. When generating the display screen information, the information processing unit 28 performs processing such as converting the device ID in the management information into a device name registered in advance (such as "Lighting device 2F west side" in the alarm list screen in FIG. 2).

The communication unit 33 of the information terminal 30 receives the display screen information. The information processing unit 34 displays an alert list screen (FIG. 2) on the display unit 32 based on the received display screen information (S18). Note that the same processing as steps S15 to S18 is performed when the alert list screen is updated and when various display screens described below are displayed or updated in response to user operations.

On the alarm list screen, alarm information for alarms that have occurred on one device is displayed in a specified unit. The specified unit is a unit for each type of alarm, and alarm types include alarms related to device failures and alarms related to abnormal measurements on the device. The unit for each type of alarm can also be thought of as a unit for each type of device.

In the example of FIG. 2, one unit of alarm information includes an icon 32a indicating whether an alarm is occurring or has been resolved, time information 32b, the name of the device 32c, a responder display area 32d, an icon 32e indicating the response status, and a setting icon 32f. Multiple pieces of alarm information (multiple units of alarm information) are sorted, for example, based on the time information and displayed in a list.

In the above-mentioned specified units (unit classification), the occurrence of an alarm and recovery from the occurrence of the alarm are considered to be one unit (the same unit). Therefore, one unit of alarm information is generated when the server system 26 receives an alarm notification, and the generated alarm information is updated when the server system 26 receives a recovery notification corresponding to the alarm notification. Specifically, the icon 32a is updated from "alarm occurring" to "recovered," and the time information 32b is updated from the time the alarm occurred to the time the alarm was recovered from.

In addition, in the above-mentioned predetermined unit, the occurrence of an alarm and the recovery from the occurrence of the alarm may be considered as separate units. In other words, one unit of alarm information may be generated when the server system 26 receives an alarm notification, and another unit of alarm information may be generated when the server system 26 receives a recovery notification corresponding to the alarm notification.

As described above, the display system 10 (communication unit 27 of the server system 26) can transmit (output) information for displaying warning information of an alarm that has occurred in an equipment on the information terminal 30 (display unit 32) in predetermined units.

In this operation example, the determination that an abnormality has occurred in the device (that an alarm has occurred) is made by the control device 24, but the determination may also be made by the server system 26 based on data collected from the control device 24 or the like.

[Display responder]
Incidentally, it is assumed that the user viewing the alarm list screen in Fig. 2 (i.e., the user of the information terminal 30) is a local worker who, when an alarm occurs for a device installed in the facility 90, goes to the installation location of the device and performs on-site work. Therefore, the alarm information on the alarm list screen in Fig. 2 includes a responder display area 32d that indicates a responder (a person in charge of on-site work) corresponding to the alarm information.

The responder displayed in the responder display area 32d can be specified by any user (any of multiple users corresponding to multiple information terminals 30; the same applies below). When the user selects the settings icon 32f, a settings menu pops up as shown in FIG. 5. FIG. 5 is a diagram showing an example of an alert list screen with a settings menu popped up. The settings menu includes four items: "Assign responder," "Change response status," "Delete alert," and "Show history memo."

When the user selects "Assign Responder", a responder assignment screen is displayed. FIG. 6 shows an example of the responder assignment screen. In other words, the responder assignment screen is a screen for specifying a responder who will respond to the alarm information.

The responder assignment screen displays a list of candidate responders. As described above, the memory unit 29 of the server system 26 stores the registration information (FIG. 3). Therefore, the server system 26 can provide the information terminal 30 with display screen information for displaying a list of user names included in the registration information as a list of candidate responders (i.e., display screen information for displaying the responder assignment screen). In other words, the communication unit 27 of the server system 26 can output (transmit) information for displaying on the display unit 32 a screen for specifying a responder who will respond to the alarm information.

As a result, a responder assignment screen is displayed on the display unit 32 of the information terminal 30, and any user can specify a responder from the candidate list. A search field 32g is provided at the top of the responder assignment screen, and a user can search for (narrow down) responder candidates by inputting characters into the search field 32g. It is not essential that a responder is selected from the candidates. For example, a responder may be specified by manually inputting the responder's name. In other words, the responder assignment screen (a screen for specifying a responder who will respond to alarm information) may be an input screen for the responder's name.

In this way, the display system 10 can help multiple users corresponding to multiple information terminals 30 to understand the person (person in charge) who will respond to the alert information by displaying the responder for each alert information on the alert list screen.

In addition, when the name of the user is displayed in the responder display area 32d on the alert list screen viewed by the user of the information terminal 30, the text is emphasized compared to when the names of other users are displayed. Emphasizing the text means, for example, that the text is displayed in bold or colored. This allows the user to easily recognize the alert information for which the user is designated as the responder. As described above, the application ID and the user name are associated in the registration information. Therefore, when providing display screen information to the information terminal 30 determined based on the application ID, the server system 26 can determine, based on the registration information, which user name should be highlighted in the display screen information to provide.

When the name of the user is displayed in the responder display area 32d, the display mode of the user's name only needs to be different from the display mode of the names of other users, and it is not essential that the name be highlighted. For example, an icon (badge, etc.) may be displayed only next to the user's name. In other words, the display mode of the responder on the alert list screen displayed on the information terminal 30 only needs to be different depending on whether the responder is a user of the information terminal 30.

Also, in FIG. 6, when a new responder is designated from the responder assignment screen, the server system 26 may notify the responder. For example, the information processing unit 28 may send a push notification to an information terminal 30 determined based on an application ID included in the registration information, or may send an email to an email address included in the registration information. In either case, the communication unit 27 will send information indicating that the user designated as the responder has been designated as a responder to the contact information of the user designated as the responder. This allows the user to easily recognize that they have been designated as a responder.

[Display response status]
2 includes an icon 32e indicating the on-site response status. That is, the alert list screen displays the response status to the alert information. The icon 32e indicating the response status can be changed by any user, but is basically intended to be changed by a user designated as a responder.

When the settings menu is popped up on the alert list screen (Figure 5), if the user selects "Change Response Status," a change response status screen is displayed. Figure 7 shows an example of the change response status screen.

The response status change screen refers to a screen for changing the response status to the alert information. As shown in FIG. 7, the user can select one of four options: not yet responded to, in response, response completed, and no response required. Note that the options only need to include at least one of not yet responded to, in response, response completed, and no response required, and options other than these four options may also be provided.

In this way, the display system 10 can support multiple users corresponding to multiple information terminals 30 in sharing the response status by displaying the response status for each piece of alert information on the alert list screen.

[View History Notes]
When the setting menu is popped up on the alarm list screen (FIG. 5), if the user selects "display history memo", the history memo is displayed. FIG. 8 is a diagram showing an example of the history memo display screen.

The server system 26 generates history information each time the above-mentioned alarm notification and recovery notification are received separately from the alarm information, and stores the history information in the memory unit 29. History notes are information that the user can add to the history information and are freely entered information. In other words, history notes are comments about issues and situations, and are past comments on alarm information. In other words, the display screen for history notes is a screen that displays past comments on alarm information.

Any user normally edits and checks history notes from a history information list screen (not shown), but in the display system 10, history notes can also be edited and checked from an alarm list screen. When editing a history note (entering a new comment), the user selects the edit icon 32h. In other words, the history note display screen is also a screen for entering new comments for alarm information.

Note that the history information corresponds one-to-one with the alarm notifications and recovery notifications (the total number of history information is the same as the total number of alarm notifications and recovery notifications), but the occurrence of an alarm and the recovery from the occurrence of the alarm are treated as one piece of alarm information. In this case, multiple pieces of history information may correspond to one piece of alarm information (i.e., multiple history notes may be left for one piece of alarm information). The history note displayed on the display screen in Figure 8 is the most recent history note, but if multiple history notes exist, the user can display previous history notes by selecting the clock icon 32i.

The history notes are organized by alarm information, and history notes for the occurrence of an alarm and history notes for recovery from the occurrence of an alarm may be managed as a set. Also, it may be possible to leave notes for each device.

[Delete warning information]
When a setting menu is popped up on the alarm list screen (FIG. 5), if the user selects "Delete alarm", a screen for deleting alarm information (delete screen) is displayed. FIG. 9 is a diagram showing an example of the delete screen for alarm information. Using such a delete screen, any user can delete alarm information. The process of deleting alarm information is a process of editing the above-mentioned management information, and is performed by the information processing unit 28 of the server system 26.

The alarm information may be automatically deleted. For example, it may be automatically deleted when icon 32a has been restored and icon 32e indicating the response status has been responded to. The alarm information may also be automatically deleted a certain period of time after it was first displayed.

[Configuration Variation 1]
In the above embodiment, the server system 26 is a system provided outside the facility 90, and the control device 24, the server system 26 (communication unit 27), and the information terminal 30 (communication unit 33) communicate using a wide area communication network. However, the server system 26 is an on-premise system provided within the facility 90, and the control device 24, the server system 26, and the information terminal 30 may communicate using a local communication network. FIG. 10 is a block diagram showing the functional configuration of a display system according to such a modified example. The display system 10a shown in FIG. 10 can also perform the same operation as the display system 10.

[Variation 2 of the configuration]
In the above embodiment, the display of various display screens on the display unit 32 of the information terminal 30 is realized by the information terminal 30 (information processing unit 34) executing an application, but may be realized by executing a general-purpose browser. In other words, the display system 10 (or the display system 10a) may be realized as an open system that does not require the installation of an application or the like.

In this case, after user authentication (login process) for accessing the server system 26 is performed, a list of candidate responders may be displayed on the responder assignment screen, or a responder may be specified by manually inputting the responder's name.

[Other Modifications]
A part or all of the processes described in the above embodiment as being permitted to any user may be permitted only to specific users. For example, if authority is associated with an application ID in the registration information, a part or all of the processes described as being permitted to any user can be permitted only to specific users who have the authority.

In the above embodiment, it was described that the alert list screen is shared by multiple users. In other words, it was described that substantially the same alert list screen is displayed on multiple information terminals 30. However, the display and non-display of alert information on the alert list screen may be changed for each user.

[Effects, etc.]
Hereinafter, examples of inventions that can be obtained from the disclosure of this specification will be given, and the effects and the like that can be obtained from the exemplified inventions will be described.

Invention 1 is a display method executed by an information terminal 30 capable of communicating with a device management system 20 that manages devices installed in a facility 90. The display method includes a step of displaying, on a display unit 32 of the information terminal 30, a first screen that displays, for each predetermined unit, alarm information of an alarm that has occurred in the device, and a step of displaying, on the display unit 32, a second screen for designating a responder corresponding to the alarm information. The alarm list screen in FIG. 2 is an example of the first screen, and the responder assignment screen in FIG. 6 is an example of the second screen.

According to this display method, the user can specify a responder who will respond to the alarm information through the information terminal 30. In other words, the display method can assist the user in specifying a responder who will respond to the alarm of the device.

Invention 2 is a display method of invention 1, in which the predetermined unit is a unit for each type of alarm.

This type of display method allows warning information to be displayed by type of warning.

Invention 3 is a display method according to invention 1 or 2, in which, in a specified unit, the occurrence of an alarm and the recovery from the occurrence of said alarm are considered to be one unit.

This type of display method can display alarm information with the occurrence of an alarm and recovery from that alarm as a single unit.

Invention 4 is a display method according to invention 1 or 2, in which, in a specified unit, the occurrence of an alarm and the recovery from the occurrence of said alarm are treated as separate units.

This type of display method can display alarm information with the occurrence of an alarm and recovery from that alarm as separate units.

Invention 5 is a display method according to any one of inventions 1 to 4, in which a list of candidates for responders is displayed on the second screen, and a responder can be selected from the candidate list.

This display method allows the user to select a contact from a list of candidates.

Invention 6 is a display method according to any one of inventions 1 to 5, in which it is possible to search for candidate responders on the second screen.

This display method allows users to search for potential contacts.

Invention 7 is a display method according to any one of inventions 1 to 6, in which a respondent is displayed on the first screen, and the display mode of the respondent on the first screen differs depending on whether the respondent is a user of the information terminal 30 or not.

This display method allows the user to easily understand the alert information for which they are designated as the responder.

Invention 8 is a display method according to any one of inventions 1 to 7, in which the first screen displays the status of response to the alarm information.

This display method allows users to understand the status of response to the alert information.

Invention 9 is the display method of invention 8, further including a step of displaying a third screen for changing the response status to the alarm information on the display unit 32. The response status change screen of FIG. 7 is an example of the third screen.

This display method allows the user to change their response to the alert information.

Invention 10 is a display method of invention 8 or 9, in which the response status is selected from among options including at least one of not yet responded to, being responded to, response completed, and no response required.

This display method allows the user to select from a range of options how to respond to the alert information.

Invention 11 is a display method according to any one of inventions 1 to 10, further including a step of displaying a fourth screen on the display unit 32, the fourth screen displaying past comments on the alarm information. The display screen of the history memo in FIG. 8 is an example of the fourth screen.

This display method allows users to check comments on the alert information.

Invention 12 is any of the display methods of inventions 1 to 11, further including a step of displaying a fifth screen on the display unit 32 for inputting new comments on the alarm information. The display screen for the history memo in FIG. 8 is an example of the fifth screen.

This display method allows the user to enter new comments on the alert information.

Invention 13 is any of the display methods of inventions 1 to 12, further including a step of displaying a sixth screen for deleting the alarm information on the display unit 32. The alarm information deletion screen in FIG. 9 is an example of the sixth screen.

This display method allows the user to delete the warning information.

The invention 14 is a program for causing an information terminal 30 to execute any one of the display methods of the inventions 1 to 13.

Such programs can help users designate responders to device alarms.

Invention 15 is an information processing system capable of communicating with an equipment management system 20 that manages equipment installed in a facility 90, and is provided with a display unit and an information processing unit that displays, on the display unit, a first screen that displays warning information for an alarm that has occurred in the equipment in a predetermined unit, and a second screen for designating a responder corresponding to the warning information. Information terminal 30 is an example of an information processing system.

Such an information processing system can assist users in designating a responder to respond to equipment alarms.

Invention 16 is an equipment management system 20 that manages equipment installed in a facility 90, and includes a communication unit 27 that communicates with an information terminal 30 having a display unit 32, and the communication unit 27 transmits to the information terminal 30 information for displaying, on the display unit 32, warning information for an alarm that has occurred in the equipment in a predetermined unit, and information for displaying, on the display unit 32, a screen for designating a person to respond to the warning information.

Such a device management system 20 can assist the user in designating a person to respond to device alarms.

Invention 17 is the device management system of invention 16, in which the communication unit 27 transmits information indicating that the user designated as the responder has been designated as the responder to the contact information of the user designated as the responder.

Such a device management system 20 can notify the user designated as the responder of this fact.

Invention 18 is a communication method executed by a computer system that manages equipment installed in a facility 90 and is capable of communicating with an information terminal 30 having a display unit 32, and includes a step of transmitting to the information terminal 30 information for displaying, on the display unit 32, warning information of an alarm that has occurred in the equipment in a predetermined unit, and information for displaying, on the display unit 32, a screen for designating a responder corresponding to the warning information. The equipment management system 20 (server system 26) is an example of a computer system.

This type of communication method can help users specify who will respond to device alarms.

The invention 19 is a program for causing a computer system to execute the communication method of the invention 18.

Such programs can help users designate responders to device alarms.

(Other embodiments)
Although the embodiment has been described above, the present invention is not limited to the above embodiment.

For example, in the above embodiments, various systems such as a display system, a device management system, or an information processing system may be realized by one device or by multiple devices. When a system is realized by multiple devices, the components (particularly functional components) of the system may be allocated in any manner to the multiple devices.

Furthermore, the method of communication between the devices in the above embodiment is not particularly limited. Furthermore, a relay device (not shown) may be involved in the communication between the devices.

In addition, in the above embodiment, the processing performed by a specific processing unit may be executed by another processing unit. Also, the order of multiple processes may be changed, and multiple processes may be executed in parallel.

In the above embodiment, each component may be realized by executing a software program suitable for each component. Each component may be realized by a program execution unit such as a CPU or processor reading and executing a software program recorded on a recording medium such as a hard disk or semiconductor memory.

Furthermore, each component may be realized by hardware. For example, each component may be a circuit (or an integrated circuit). These circuits may form a single circuit as a whole, or each may be a separate circuit. Furthermore, each of these circuits may be a general-purpose circuit or a dedicated circuit.

In addition, the general or specific aspects of the present invention may be realized as a system, an apparatus, a method, an integrated circuit, a computer program, or a recording medium such as a computer-readable CD-ROM. Also, the present invention may be realized as any combination of a system, an apparatus, a method, an integrated circuit, a computer program, and a recording medium.

For example, the present invention may be realized as a method executed by various systems (computers) such as the display system, device management system, or information processing system of the above-mentioned embodiments, or as a program (computer program product) for causing a computer to execute the method. Furthermore, the present invention may be realized as a non-transitory computer-readable recording medium on which such a program is recorded.

In addition, the present invention also includes forms obtained by applying various modifications to each embodiment that a person skilled in the art may conceive, or forms realized by arbitrarily combining the components and functions of each embodiment within the scope of the spirit of the present invention.

10, 10a Display system 20 Equipment management system (computer system)
21 Lighting equipment (equipment)
22 Air conditioning equipment (equipment)
23 Measuring equipment (equipment)
27 Communication unit 30 Information terminal (information processing system)
32 Display unit 34 Information processing unit 90 Facility

Claims (19)

A display method executed by an information terminal capable of communicating with a device management system that manages devices installed in a facility, comprising:
displaying a first screen on a display unit of the information terminal, the first screen displaying warning information of a warning generated in the device in a predetermined unit;
and displaying a second screen on the display unit for designating a person to be responsible for responding to the alarm information. The display method according to claim 1 , wherein the predetermined unit is a unit for each type of alarm. The display method according to claim 1 , wherein in the predetermined unit, occurrence of an alarm and recovery from the occurrence of the alarm are regarded as one unit. The display method according to claim 1 , wherein in the predetermined unit, occurrence of an alarm and recovery from the occurrence of the alarm are treated as different units. The display method according to claim 1 , wherein a list of candidates for the person in charge is displayed on the second screen, and the person in charge can be specified from the candidate list. The display method according to claim 1 , wherein the second screen is capable of searching for the candidates of the respondent. The first screen displays the responder,
The display method according to claim 1 , wherein a display mode of the respondent on the first screen differs depending on whether the respondent is a user of the information terminal. The display method according to claim 1 , wherein a response status to the alarm information is displayed on the first screen. The display method according to claim 8 , further comprising the step of displaying a third screen for changing a response status to the alarm information on the display unit. The display method according to claim 8 , wherein the response status is selected from among options including at least one of: not yet responded to, being responded to, response completed, and response not required. The display method according to claim 1 , further comprising the step of displaying a fourth screen on the display unit, the fourth screen displaying past comments on the alarm information. The display method according to claim 1 , further comprising the step of displaying a fifth screen on the display unit for inputting a new comment on the alarm information. The display method according to claim 1 , further comprising the step of displaying a sixth screen for deleting the alarm information on the display unit. A program for causing the information terminal to execute the display method according to any one of claims 1 to 13. An information processing system capable of communicating with an equipment management system that manages equipment installed in a facility,
A display unit;
an information processing unit that displays, on the display unit, a first screen that displays warning information of a warning that has occurred in the device in a predetermined unit, and a second screen for designating a person to be responsible for the warning information. An equipment management system for managing equipment installed in a facility,
A communication unit that communicates with an information terminal having a display unit,
The communication unit transmits to the information terminal information for displaying on the display unit warning information of an alarm that has occurred in the equipment in a predetermined unit, and information for displaying on the display unit a screen for designating a person to respond to the warning information. The device management system according to claim 16 , wherein the communication unit transmits information indicating that the user designated as the responder has been designated as the responder to a contact point of the user designated as the responder. A communication method executed by a computer system that manages equipment installed in a facility and is capable of communicating with an information terminal having a display unit, comprising:
A communication method including a step of transmitting to the information terminal information for displaying on the display unit, in a predetermined unit, warning information of a warning that has occurred in the device, and information for displaying on the display unit a screen for designating a person to be responsible for the warning information. A program for causing the computer system to execute the communication method described in claim 18.

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