JP2024051176A - Problem-solving idea support method, problem-solving idea support system and problem-solving idea support device - Google Patents

Abstract

To provide a problem-solving idea support method, problem-solving idea support system and problem-solving idea support device for further supporting an idea.SOLUTION: A control device causes a display device to set as display areas, a target user setting area 1, a scene setting area 2, a theme setting area 3, a challenge/objective achievement area 4, and category (IF/THEN) areas 5 and 6. When a plurality of pieces of information out of predefined term information are input to the display areas 1-4, the control device selects information representing types of sensors leading to realization of problem-solving ideas from a database, inputs the information to the category (IF/THEN) areas 5 and 6, and causes the display device to display it.SELECTED DRAWING: Figure 3

Description

Embodiments of the present invention relate to a problem-solving idea support method, a problem-solving idea support system, and a problem-solving idea support device that support problem solving.

Many problem-solving techniques or techniques to encourage users to become aware, discover, or invent have been proposed. The following method has been proposed as an example of a method for supporting creative ideas for problem solving.

JP 2005-284548 A

The present embodiment aims to provide a problem-solving idea support method and problem-solving idea support system, a control device, a problem-solving idea support tool, and a problem-solving idea support device that further support ideas.

In one embodiment, a problem-solving idea support method is provided in which a display device and a control device are used, and information of an operation input to the control device is reflected on the display device,
The control device, with respect to the display device,
A target user setting area as a first display area;
a scene setting area as a second display area;
A third display area is a theme setting area.
The fourth display area is the task/goal achievement area.
a first category area as a fifth display area;
A second category area is set as a sixth display area;
One or more users may control the first, second, third, and fourth display areas via the control device.
First information on terms defined in advance regarding a requesting user who desires to solve a problem, such as a worker, a manager/operator, or a user;
Second information including predefined terms related to a scene in which the problem needs to be solved, the scene including any one of a room, a restaurant, a construction site, a site, and a vehicle;
Third information including predefined terms related to the theme of the problem to be solved, including any one of security, efficiency, comfort, and automation;
When there is a fourth piece of information including a term defined in advance, which represents a user's trouble or pleasure that is useful for guiding the user to the problem/objective achievement of the problem-solving, and a plurality of pieces of information are input from among the first piece of information, the second piece of information, the third piece of information, and the fourth piece of information,
A problem-solving idea support method is provided in which the control device is capable of selecting from a database in response to operational input by the user, fifth information indicating a type of sensor that will lead to the realization of the problem-solving idea and sixth information indicating a type of device that will react to the operation of the sensor, and displaying these on the display device in the fifth and sixth display areas.

The problem-solving idea support system and problem-solving idea support device in this embodiment are used in this problem-solving idea support method. And, the control device is also included.

In this embodiment, a dedicated control unit for this execution means is defined within the control device, and problem-solving rule information is stored within the problem-solving demonstration core area.

The problem-solving idea support method of this embodiment uses a problem-solving idea support tool.

FIG. 1A is a schematic explanatory diagram of a first basic embodiment. FIG. 1B is a schematic explanatory diagram of a second base of another embodiment. FIG. 2 is a diagram illustrating an example of a problem solving support service providing method. FIG. 3 is an explanatory diagram showing a specific example of commonality in FIG. 1A and FIG. FIG. 4 is an explanatory diagram of an example of a display screen displayed in the problem-solving proposal proposal step. FIG. 5 is a diagram useful in explaining the relationship between the selection information set in each area in FIG. FIG. 6 is a diagram illustrating an example of the first information specified in the first category area. FIG. 7A is a diagram illustrating an example of second information specified in a second category area. FIG. 7B is an explanatory diagram illustrating a further use of the co-creation material format. FIG. 7C is an explanatory diagram showing an example of using the co-creation material format of FIG. 7B on an electronic display screen. FIG. 7D is an explanatory diagram showing the relationship between the display screen 110 and the database 27 described in FIG. FIG. 8 is a schematic explanatory diagram of a problem-solving idea support system for demonstration verification. FIG. 9 is a structural explanatory diagram of a control device in the problem solving idea support system. FIG. 10 is a diagram for explaining an example of problem solving rule information. FIG. 11 is an explanatory diagram of a specific example of the verification confirmation. FIG. 12 is a diagram for explaining another embodiment of the problem-solving idea support method.

The outline of this embodiment will be explained using Figures 1A and 1B. Figure 1A is an explanatory diagram of the first basic outline of one embodiment. Each block is a "processing block" that processes data, but in the following explanation, simple terms will be used and the term "processing block" will be omitted. In addition, in the explanation of the embodiment, the term "means" is also used, but this means may be replaced with a processor, circuit, unit, etc.

The problem-solving support service system includes the processing blocks of target problem specification 10, problem-solving proposal creation 12, demonstration confirmation 14, result publication 16, and evaluation information collection 18. Each processing block accepts information input from user 8A.

Target problem specification 10 is a block (or space) where the problem to be solved is clarified. Therefore, problem information is input from user 8A. Problem solution proposal 12 is a block (or space) where proposal (idea) information for solving the problem is presented. Therefore, a proposal for solving the problem is input from user 8A.

When a plan for solving a problem is presented, verification confirmation 14 is a block (or a place) for obtaining verification information such as the tools, environment, and probability that will make the plan information feasible. Therefore, user 8A inputs information such as the methods and tools required to realize the plan for solving the problem.

Result announcement 16 is a block (or place) for announcing (or notifying) information that a good problem has been solved or that a problem has not been solved. Evaluation information collection 18 is a block for calculating information evaluating the results obtained for problem solving, for example, using an index that has been determined in advance. Evaluation methods are adopted according to the type of problem. For example, the probability of problem solving, a percentage, or a judgment of 0 or 1, etc.

The database 22 links and holds the above-mentioned task information, planning information, verification information, published information, evaluation information, etc. At least the planning information, verification information, published information, evaluation information, etc. for the same task are linked. Furthermore, the commonization 20 links at least the planning information and verification information as common data, and also unifies the format.

The system further includes feedback 24. When a plan is presented in problem-solving planning 12, feedback information from feedback 24 can have the effect of issuing a warning about the plan or suppressing the plan if the plan has a low evaluation index for the problem.

Furthermore, this system can also have the function of collecting advertising fees 30. In other words, if a demonstration is confirmed to be highly effective in solving a problem, it is possible to advertise the user who performed the demonstration (or the product used to solve the problem, etc.).

In the above explanation, the blocks of target problem specification 10, problem solution proposal planning 12, and verification confirmation 14 are processed in order, but this system does not limit the order of processing. The planning information and verification information in problem solution proposal planning 12 and verification confirmation 14 are determined first, and it is also possible to pose the question of "what problem can be solved" based on this planning information and verification information. In other words, it is also possible to determine two of the problem information, planning information, and verification information first, and then search (consider) the possibility of the remaining one.

Figure 1B is an overview diagram for explaining the second principle of a further developed embodiment. The upper part of Figure 1B shows the form of the problem-solving support service (a space for co-creation work toward problem solving) 2. The lower part of Figure 1B shows each member participating in the service and viewers/evaluators 8 of the published results.

In the problem-solving support service 2 of this embodiment, a forum for problem-solving through co-creation between members 42, 52, 62, 72 belonging to different genres (specialized fields) 40, 50, 60, 70 is provided, and a proof-confirmation 14 is carried out based on the proposal 12 of a problem-solving plan obtained through this forum. The results of this proof-confirmation 14 are then publicly announced 16, for example, on an internet homepage. Prior to the proposal 12 of a problem-solving plan, a target problem may be designated 10 by an end-user member 42 who is struggling with the problem. The target problem designation 10 here may be entered in advance, for example, from an internet homepage screen.

An example of problem solving performed in this embodiment is shown below. For example, the director or manager of a nursing care facility, the owner of a restaurant, or the foreman of a construction site are end user members 42, and an example is described in which "resolving labor shortages" or "reducing labor costs by cutting personnel" are designated as target problems 10.

As a solution to this problem, service provider members 52 have called for the creation of a service to lend end user members 42 a "mechanized system" that can solve the problem, and would like to consult with system integrator members 62 who can develop this mechanized system.

This "mechanized system" requires devices that detect requests from residents of the nursing home and customers at the restaurant, and devices (such as simple robots) that provide services according to the requests of the residents and customers. Therefore, device product members 72 who supply these devices also participate in formulating a solution to the problem 12 and in verifying the prototype "mechanized system" 14.

In this way, by providing a place for problem solving through co-creation between members 42, 52, 62, 72 belonging to different genres (specialties) 40, 50, 60, 70, not only can an optimal system be constructed with a broad perspective, but detailed and accurate consideration is also possible. Note that consideration is possible even if each member (all or some) does not necessarily belong to each different genre (specialty field). However, in the sense that belonging to different genres (specialties) may lead to ideas that have not been seen before, in this embodiment, an example is described in which each member belongs to a different genre (specialty field). Similarly, according to this embodiment, ideas can be generated by one person, but ideas generated by multiple people are more likely to be promoted than ideas generated by one person because they can participate in ideas with a sense of game and can compare ideas with those of other members. Therefore, in the following explanation, an example is described in which multiple people participate.

When the results of the verification 14 are published 16 on a website, for example, the details of the prototype "mechanized system" include a) the names of the system integrator members 62 who designed the system and the names of the system design companies to which they belong, b) the names of the manufacturers/sellers 72 of each device used, c) the names of the end user members 42 who will actually use the system (or will use it) and the locations of use, and d) the names and locations of the service provider members 52 who will provide the rental service for the system. The contents of this published result 16 can be viewed by each viewer/evaluator 44, 54, 64, 74, and personal evaluation results can be entered on a website or the like. The evaluation information can then be collected 18 and fed back 24 to the problem-solving proposal 12.

People belonging to each of the categories (specialized fields) 40, 50, 60, and 70 are constantly struggling with how to optimize problem-solving. Therefore, for viewers/evaluators 44, 54, 64, and 74 belonging to each category, the contents of this result announcement 16 are useful references for the execution of their own work. As a result, this opportunity for the announcement of results 16 actually leads directly to business negotiations.

Therefore, advertising fees 30 may be collected from end user members 42, service provider members 52, system integrator members 62, and device product members 72 in response to this publication of results 16. Alternatively, instead of collecting advertising fees in the publication of results 16, a referral fee may be collected each time a visitor to the website is referred to a homepage posted by each member 42, 52, 62, 72.

In this way, the problem-solving support service 2 in this embodiment is broadly composed of three steps. That is, the first step is where a problem-solving plan 12 is formulated through co-creation among the members 42, 52, 62, 72 based on the specification 10 of the target problem. In the next second step, a demonstration verification 14 is performed based on the results of this first step. And in the final third step, the results obtained in the second step are published 16, and evaluation information is collected 18 from each viewer/evaluator 44, 54, 64, 74.

In addition, in the problem-solving support service 2 of this embodiment, the results of each stage from target problem specification 10 to evaluation information collection 18 are stored in a sequential database 22. The contents of this sequential database 22 can be used as a reference or for utilization/application when planning a problem-solving plan for another target problem 12.

In addition, in Figures 1A and 1B, it is not necessary to carry out the steps of publishing the results 16 and collecting evaluation information 18, and the process of specifying the target problem 10, formulating a solution to the problem 12, and verifying the results 14 may be sufficient. This is because, instead of publicly asking about the results as in publishing the results 16, the results may be examined in secret and only by the relevant parties.

A specific example of the problem-solving support service (a place for co-creation work toward problem solving) 2, from target problem specification 10 to result announcement 16 shown in Figures 1A and 1B, is shown in Figure 2. The place for problem solving through co-creation work between members belonging to different genres (specialized fields) is likened to a high-end restaurant (Bistro) in Figure 2. The co-creation event toward problem solving is called "Bistro ifLink (ifLink is a registered trademark of Toshiba Digital Solutions Corporation)."
In Fig. 2, a customer 4 eats at a high-end restaurant and a chef 6 processes/cooks ingredients provided by an ingredient provider 7. The food is then evaluated by a menu viewer/food reporter 9. As an example, the customer 4 corresponds to the end user members 42 in Fig. 1B, the ingredient provider 7 corresponds to the device product members 72, and the chef 6 corresponds to the system integrator members 62. In accordance with this correspondence, the result of the problem-solving proposal 12 (problem-solving proposal) is called a "recipe."

STEP 1, STEP 2, STEP 3, and STEP 4 in Figure 2, "Let's have the intended users try it out and collect their feedback!", correspond to the target problem specification 10, problem-solving proposal proposal 12, demonstration confirmation 14, results publication 16, and evaluation information collection 18 in Figures 1A and 1B, respectively.

In FIG. 1B, the end user member 42 performs the target problem designation 10. In the example shown in FIG. 2, the other members 52, 62, and 72 may perform the target problem designation 10. In this case, the member who performs the target problem designation 10 "presents the theme to the other members 42, 52, 62, and 72 and recruits others." In this way, the customers 4, chefs 6, food providers 7, and menu viewers/food reporters 9, who make up the participating members and the viewers/evaluators 8 of the published results, can be any of the end user members 42, service provider members 52, system integrator members 62, and device product members 72, and are not fixed. Note that the "IF-THEN Ogiri" described in FIG. 2 refers to an idea generation method using the co-creation material format used in STEP 2 (planning a problem-solving proposal 12). A specific co-creation material format will be described later using FIG. 4.

In STEP 2, where a problem-solving plan 12 is created in the embodiment shown in FIG. 2, each member 42, 52, 62, 72 gathers in person and arranges various cards on a sheet of paper spread out on a desk. Then, the arranged cards are photographed with an imaging means such as a mobile terminal (corresponding to the input means 104 described later in FIG. 3) to input data. In other words, by photographing the paper with the imaging means, it is treated as the input means 104 in the same way as input from a screen.

In particular, in this embodiment, as shown in Figures 1A and 1B, [A] the format of the plan contents in the problem-solving proposal planning 12, [B] the format of the verification confirmation 14 (a prototype is made by combining available means), [C] the database format showing the list of means available for verification confirmation 14, and the format of the database 22 that records the results of the problem-solving proposal planning 12 are "commonized 20". As a result, at the stage of the current problem-solving proposal planning 12, the effect is created that "it is easy to refer to and apply/develop the problem-solving proposals obtained in the past that are recorded in the database 22". Furthermore, the commonization 20 between the above [A] and [B] makes it easy and quick to move on to verification confirmation 14, which also creates the effect that "the effect of the problem solution can be quickly confirmed and the problem-solving proposal can be revised early".

The technical method of the above commonality 20 will be described in detail with reference to FIG. 3. In this embodiment, an algorithm is set as the basic form of problem solving: "When a certain condition occurs (e.g., corresponding to "IF" in the C language), a certain execution process is performed to provide a service (corresponding to "THEN" in the C language)," and commonality 20 between the above [A] to [C] is achieved in accordance with this algorithm. This algorithm may use AI (artificial intelligence) and is executed by a CPU (Central Processing Unit), not shown.

Also, the verification confirmation step S4 in FIG. 3 corresponds to the step of actually executing the verification confirmation 14 in FIG. 1A and FIG. 1B. In this verification confirmation step S4, as described later with reference to FIG. 8, a prototype problem-solving idea support system is created that is composed of a control device 500, a first execution means 86, and a second execution means 96. As a result, the function of the first execution means 86 (the function of detecting the occurrence of a "predetermined condition") and the function of the second execution means 96 (the function of performing a "predetermined execution process/service provision") work together to solve the problem.

In this embodiment, the above two functions are linked in such a way that the first execution means 86 starts executing first, and then the second execution means 96 starts executing in chronological order. However, this is not limiting, and for example, the two may start executing at the same time, or the execution start timing may be reversed. Here, the method of linking the execution between the first execution means 86 and the second execution means 96 is called a "rule."

The means having a sensor function and a communication function for detecting the occurrence of a "predetermined condition" in the above algorithm corresponds to the first execution means 86. This sensor function is not limited to a function for detecting physical conditions such as temperature and light intensity, but may also detect chemical conditions such as the oxygen concentration in the air and the pH value in water, biological/physiological conditions indicating the activation state of microorganisms such as mold and the sweating state of higher organisms. Furthermore, without being limited to these, it may also detect advanced conditions such as the emotions and requests of a user (human) or an animal. As an example of this advanced state detection, it may be possible to understand the meaning from input character information or voice information using a morphological analysis method and predict the emotions and requests. Therefore, the extraction of these estimated/predicted results (or estimation/prediction processing) is also included in the sensor function in a broad sense.

The means having the function of "performing a specified execution process or providing a specified service" and a communication function corresponds to the second execution means 96. The functions exerted by this second execution means 96 are not limited to a driving function like a robot, but also include a display function (screen display, audio output, odor generation, tactile stimulation for the user), a communication transmission function, a calculation function, a control function, and any other execution process or service provision function.

The form of the execution means here is not limited to a mobile terminal such as a mobile personal computer or a smartphone/tablet, but may take any form such as a single-function device or a single-function module. Also, for convenience, the execution means are classified into a first execution means 86 and a second execution means 96, but this is not limiting, and one device or module may serve as both the first execution means 86 and the second execution means 96, such as an LED with an illuminance sensor described later in FIG. 10.

The list of the first and second execution means 86, 87, 96, 97 that can be used in the problem-solving idea support system prototyped in the verification step S4 (i.e.) is stored in the aforementioned database 22 as the "list of means available for verification 14" described above in [C], the database 28 of execution means (services/devices/modules).

This database 28 of execution means (services/devices/modules) is separated into an area 29-1-1 for recording the first group of execution means, and an area 29-2-1 for recording the second group of execution means. A list of the first execution means (sensor devices/modules) 86, 87-1, 87-2 that can be used in the problem-solving idea support system prototyped in the demonstration confirmation step S4 is recorded in the area 29-1-1 for recording the first group of execution means, and is used as a database for the sensor devices/modules. Similarly, a list of the second execution means (service devices/modules) 96, 97-1, 97-2 that can be used is recorded in the area 29-2-1 for recording the second group of execution means, and is used as a database for the service devices/modules.

In the problem-solving idea support system of this embodiment, as described later with reference to FIG. 8, the control device 500 controls the operation of these execution means 86, 96. Information related to the dedicated control units (control programs to be installed) required for the first and second execution means at this time is prepared in advance. Therefore, when a prototype problem-solving idea support system is created by combining any of the execution means 86, 87, 96, 97 registered in the database 28 of the execution means (service/device/module), the overall operation of the problem-solving idea support system can be confirmed immediately, which has the effect of "quickly confirming the effect of problem solving and quickly modifying the problem-solving proposal."

Next, we will explain the technical methods for "standardization 20" between the format of the proposed content in [A] Proposal for solving the problem 12 and the format of [B] Demonstration confirmation 14 (combining available means to create a prototype).

Step S3 of creating a solution to the problem in FIG. 3 corresponds to step 12 of creating a solution to the problem in FIG. 1A and FIG. 1B. In step S32 of creating a solution, a first category region 80 and a second category region 90 that are different from each other are defined. In step S32 of creating a solution, a first piece of information (conditional clause information) 84 is specified in the first category region 80. In addition, a second piece of information (action clause information) 94 is specified in the second category region 90. This allows a link between the first piece of information (conditional clause information) 84 and the second piece of information (action clause information) 94 to be defined.

As a method of commonality 20 between [A] and [B] above, 〇 the first category area 80 is related to the first execution means group 29-1, and 〇 the second category area 90 is related to the second execution means group 29-2. 〇 The first information (condition clause information) 84 is made to correspond to the function of the first execution means (sensor device/module) 86 used in the demonstration confirmation step S4, and 〇 the second information (execution clause information) 94 is made to correspond to the function of the second execution means (service device/module) 96 used in the demonstration confirmation step S4.

In other words, the first category area 80 is preset (category setting related to "Condition: IF") so that information corresponding to (related to) the "function of detecting the occurrence of a specified condition" executed by the first execution means 86 is specified as the first information (condition clause information) 84.

Similarly, the second category area 90 is preset (category setting related to "execution: THEN") so that information corresponding to (related to) the "predetermined execution process/service provision function" executed by the second execution means 96 is specified as the second information (execution clause information) 94.

In this way, when the first information (condition clause information) 84 is specified in correspondence with the function of the first execution means (sensor device/module) 86, and the second information (execution clause information) 94 is specified in correspondence with the function of the second execution means (service device/module) 96, the transition from the solution proposal step S32 to the demonstration confirmation step S4 proceeds quickly. As a result, there is an advantage that the effect of solving the problem can be quickly confirmed and the problem solution proposal can be revised early.

Here, a detailed explanation of "commonization 20" has been given by taking the problem-solving support service in this embodiment as an example. However, the above explanation is not limited to this and is also commonly applied to the problem-solving idea support method, problem-solving idea support system, and control device.

As shown in FIG. 3, in addition to the database 28 of the execution means (services/devices/modules) described above, the database 22 also contains a database 26 of problem-solving proposals (recipes). The "results of problem-solving proposal planning 12" described in [C] above are recorded in this database 26 of problem-solving proposals (recipes).

A common database format (data recording format) is known as a "key/value database." In this method, a "pair" is formed between information belonging to a category called a "key" and information belonging to a category called a "value," and data is recorded in this "pair unit."

When searching for data, the "key" information is used to search for the corresponding "value" information. This "key/value database" has a simple structure, which makes it easy to use. It also enables faster information searches.

The problem-solving proposal (recipe) database 26 shown in FIG. 3 employs the above-mentioned "key/value type database." This allows for ease of use and high-speed information retrieval, which are characteristics of a "key/value type database." Furthermore, when supporting problem-solving ideas, it becomes easy to refer to past problem-solving proposals (recipes) that have already been recorded in the problem-solving proposal (recipe) database 26. Furthermore, this has the effect of encouraging each participating member 42, 52, 62, 72 to come up with problem-solving ideas that apply/develop that reference information.

Specifically, first information (condition clause information) 84 is recorded in a first category column (condition: IF column) 82, which corresponds to the "key" column. Second information (action clause information) 94 linked to the first information (condition clause information) 84 is recorded in a second category column (action: THEN column) 92 in the same row. The recorded second information (action clause information) 94 can then be searched for in the same way as "searching for value data" in a "key/value type database".

In this way, by defining the format of database 26 of problem-solving proposals (recipes), it becomes possible to repurpose and utilize surrounding infrastructure that uses a "key/value type database." This also has the effect of making it easier to build database 26 of problem-solving proposals (recipes), as there is no need to develop new search tools or data management tools.

In addition to the above, a link destination column 32 may be provided and link information 34 may be recorded in the same row. For example, if new unique information is generated when the first information (condition clause information) 84 and the second information (action clause information) 94 are linked, link information (such as URL information) for accessing this unique information may be recorded in the link destination column 32.

In the problem-solving idea generation support method of this embodiment, the first information (condition clause information) 84 specified by each participating member 42, 52, 62, 72 is input into the first category area (condition: IF) 80. Similarly, the second information (action clause information) 94 specified into the second category area (action: THEN) 90 is input. This defines the link between the first information 84 and the second information 94. Then, the first information 84 and the second information 94 are recorded in the same row in the problem solution (recipe) database 26, and the link between the two is maintained in a database.

The first information 84 and the second information 94 are input using an input means 104 in the service environment providing device (idea sharing server) 100. In the example shown in FIG. 2, the participating members 42, 52, 62, and 72 physically gather in person, and an imaging means is used as the input means 104.

However, without being limited to this, each participating member 42, 52, 62, 72 may gather in cyberspace using SNS (Social Network Service) or chat. In this case, the display means 106 in the service environment providing device (idea sharing server) 100 may be used to display a problem-solving proposal on the display screen 110 of each participating member 42, 52, 62, 72. Also, in this case, a keyboard may be used as the input means 104 of each participating member 42, 52, 62, 72. Also, without being limited to this, input voice information may be converted into text data using voice analysis technology.

Then, the display screen generating unit 108 in the service environment providing device (idea sharing server) 100 generates a display screen to be displayed to each participating member 42, 52, 62, 72 based on information from the control/processing unit 102. The display screen may also be published 114 on the Internet in real time on a recipe sharing site via the network connection unit 112.

Step S3 of formulating a solution plan in FIG. 3 corresponds to STEP 2 in FIG. 2 and step 12 of formulating a solution plan in FIG. 1A and FIG. 1B. Furthermore, regardless of whether the participating members 42, 52, 62, 72 participate physically or cyberspace-wise, if step S3 of formulating a solution plan can be completed on the same display screen 110, work efficiency will be improved.

In step S2 of specifying the target problem, by clarifying and narrowing down the target problem specified by the end user member 42, a more efficient problem-solving plan can be created. Therefore, in the problem-solving idea support method in this embodiment, step S31 of clarifying the target problem and aligning awareness among members is set at the beginning of step S3 of creating a problem-solving plan. In step S31, each member 42, 52, 62, 72 aligns their awareness on "Who wants to do what in what situation?" and "What is the problem, and what will be the effect of solving the problem?".

If the solution proposal step S32 is carried out after the members 42, 52, 62, and 72 have fully aligned their awareness, the solution proposal step S32 will proceed smoothly.

In the problem-solving idea support method of this embodiment, in order to induce problem-solving ideas in accordance with the above procedure, a co-creation material format is displayed on the display screen 110, and the participating members 42, 52, 62, and 72 are asked to jointly fill in each field in the format in sequence.

Figure 4 is an example of the co-creation material format. From the top to the bottom left of Figure 4, an area 204 for clarifying the problem target/aligning member awareness is formed. Furthermore, at the top of this format, an area 206 for selecting a theme is formed, and at the bottom, an area 208 for defining the problem (pain)/goal to be achieved (gain) is formed. Furthermore, at the bottom right of the format in Figure 4, an area for considering solution proposals (IF-THEN ideas) 202 is formed. Therefore, by filling in each column in sequence from the top left to the right and then from the bottom left to the right of the display screen 110, it is possible to guide from the step S31 for clarifying the problem target/aligning member awareness to the step S32 for formulating a solution proposal.

Using the input means 104 in the service environment providing device (idea sharing server) 100, each participating member 42, 52, 62, 72 fills in each field one by one while discussing. This input means 104 may be keyboard input, or an automatic text conversion method based on voice input. Alternatively, candidates may be determined in advance, and members may select from a pull-down menu while discussing.

In addition, when each of the participating members 42, 52, 62, and 72 can physically gather (as in FIG. 2), cards with the selection candidates written on them may be actually prepared, and the cards may be arranged in sequence on the above-mentioned co-creation material format composed of a physical medium such as paper, as in a card game. As the physical medium, in addition to paper, plastic or metal may be considered, and the cards may be printed on a desk, for example. If there is no selection card to be specified here, each of the participating members 42, 52, 62, and 72 may directly attach a sticky note on which the characters are written. In that case, by photographing the paper surface with the imaging means, it will be treated as the input means 104 in the same way as input from the screen. An example of a list of candidates prepared in advance is shown in FIG. 5. As a candidate that can be specified in the target user setting area 210 in the theme selection area 206, one of the workers 212, the manager/operator 214, and the user 216 can be selected.

In addition, the candidates that can be specified in the theme setting area 220 in the theme selection area 206 include security 222, efficiency 224, comfort 226, peace of mind 228, sharing 230, automation 232, making/saving money 234, entertainment 236, convenience 238, problem solving 240, visualization 242, adding functions 244, energy saving 246, and eco 248.

The candidates that can be specified in the scene setting area 250 in the theme selection area 206 are a conference room 251, a restaurant 252, a luggage packing area 253, a construction site 254, an office 255, a classroom 256, an elevator 257, inside a house 258, a living room at home 260, a grocery store 262, a coffee shop 264, a park 266, a school grounds 268, a clothing store (apparel shop) 270, an immigration gate 272, a tourist spot 274, a convenience store 276, an art museum 278, a train station 280, an office building 282, a hotel 284, a highway 286, a hotel lobby 288, a logistics center 290, a tennis court 292, an airport 294, a toilet 296, and the inside of a bus 298.

This co-creation materials format, which has items like these, allows each member 42, 52, 62, 72 to be forced to come up with ideas based on unexpected combinations, starting from the usage scenarios of the target users that they envision, rather than coming up with ideas from a purely technical perspective, and can better support the generation of ideas that can produce a variety of ideas.

In other words, even if the target user has attributes different from the members themselves, each member 42, 52, 62, 72 can easily imagine unimaginable situations by going beyond his or her own assumptions, and can imagine who is feeling what at what time, which can lead to unexpected ideas.

To summarise the above, by using this co-creation document format as a tool, firstly, it allows you to come up with ideas that would normally be unimaginable. Because you can come up with ideas from the perspective of the target users, you can get better results (higher quality ideas) than if you came up with ideas from a technical perspective (mainly functional aspects). And secondly, it makes it easier to ensure the quantity and variety of ideas.

The co-creation document format shown in Figure 4 has an area 204 for clarifying the problem target/aligning awareness among members from the top to the bottom left, a theme selection area 206 at the top of the format, an area 208 for defining the problem (pain)/goal (gain) below that, and a solution planning area (IF-THEN idea) 202 at the bottom right of the format. By filling in each column from the top left to the right of the display screen 110 and then from the bottom left to the right, the premise for coming up with ideas in the solution planning area (IF-THEN idea) 202 is well established. If the solution planning area (IF-THEN idea) 202 exists alone, people will not know what to come up with and will end up with one-off ideas based on technology or functions. This co-creation document format can prevent such a situation.

In the background described above, by selecting candidates in advance in this way, it is possible to induce more flexible solution planning. When the end user member 42 specifies the target issue 10, the contents to be specified in each of the columns of the target user setting area 210, theme setting area 220, and scene setting area 250 are often already decided in the end user member 42's mind. Here, if one or more of the target user setting area 210, theme setting area 220, scene setting area 250, and issue (pain of trouble)/goal to achieve (gain of happiness) definition area 208 are decided in advance, the premise for thinking in the solution planning examination area (IF-THEN idea) 202 is intentionally restricted, and by forcing thinking, flexible thinking may be induced in the solution planning step S32. In this way, if the contents of the theme selection area 206 are changed, further new ideas can be induced.

For example, the target user setting area 210, theme setting area 220, scene setting area 250 and first category area (condition: IF) 80 may be individually or automatically fixed in advance, and the task (problem pain)/goal (happy thing gain) definition area 208 and second category area (execution: THEN) 90 may be set to generate ideas. According to this example, it is possible to induce ideas for the task (problem pain)/goal (happy thing gain) and THEN related to the first execution means (sensor device/module) 86.

Specifically, instead of selecting from a pull-down menu, the service environment providing device (idea sharing server) 100 may randomly select and display from among the above candidates. Also, if the participating members 42, 52, 62, 72 can physically gather together (as in FIG. 2), cards listing the selection candidates may be shuffled and a card may be selected at random.

Similarly, examples of cards that can be placed in each column of the solution plan planning area (IF-THEN idea) 202 are shown in Figures 6 and 7A. In the first category area (Condition: IF) 80 in the solution plan planning area (IF-THEN idea) 202, first information (condition clause information) 84 corresponding to first execution means 86 that executes the detection function of "occurrence of a specified condition" is specified. Figure 6 shows an example of a card corresponding to this first information (condition clause information) 84.

For example, if the director or manager of a nursing care facility as an end user member 42 is concerned about "resolving labor shortages" or "reducing labor costs by reducing personnel," it is necessary to detect abnormal behavior of residents (Figure 6 (b)) or wandering behavior of residents (Figure 6 (a)) as a "predetermined condition."

In addition, in the second category area (Execution: THEN) 90 in the solution proposal consideration area (IF-THEN idea) 202, second information (execution node information) 94 corresponding to a second execution means 96 that executes a function to perform "predetermined execution processing/service provision" is specified. An example of a card corresponding to this second information (execution node information) 94 is shown in FIG. 7A.

As a solution to the problem of when something goes wrong with a resident of a care facility or they wander off, a method has been devised in which a communication robot would take appropriate action and notify the facility director.

In this way, in the solution proposal step S32, the card in FIG. 6 may be placed in the first category area (condition: IF) 80 in FIG. 4, and the card in FIG. 7A may be placed in the second category area (execution: THEN) 90. In this case, the image capturing function of a mobile terminal may be used as the input means 104 to the service environment providing device (idea sharing server) 100 to input an image of the card arrangement. In FIG. 6 and FIG. 7A, a QR (Quick Response) code is printed on each card. Therefore, the control/processing unit 102 in the service environment providing device (idea sharing server) 100 may use this QR code (registered trademark) to store the data in the database 22.

As described above, in the problem-solving idea support method of this embodiment, the execution means 86, 96 correspond to the two different category areas 80, 90, respectively, and a problem-solving plan (problem-solving rule information) is created 12 by linking the two. This problem-solving plan is then stored in the database 22 via the input means 104. That is, the problem-solving idea support method of this embodiment is composed of a target problem clarification/member awareness alignment step S31 and a problem-solving plan creation step S32, and has an input means 104 for inputting the contents obtained in the target problem clarification/member awareness alignment step S31 and the problem-solving plan creation step S32.

Then, in the problem-solving proposal creation step S32, a first category area 80 and a second category area 90 that are different from each other are defined. Then, a first piece of information 84 is specified in the first category area 80, and a second piece of information 94 is specified in the second category area 90, thereby defining the link between the first piece of information 84 and the second piece of information 94. Furthermore, the first piece of information 84 and the second piece of information 94 are input using the input means 104, and the database 22 is formed in a form that maintains the link between the first piece of information 84 and the second piece of information 94.

In addition, the collaboration mode between the first execution means 86 and the second execution means 96 in this problem-solving idea support method is such that the execution of the second execution means 96 starts after the execution of the first execution means 86 starts.

Figure 7B is a diagram explaining a further method of using the co-creation material format. The co-creation material can also be written as a worksheet 202B. In this worksheet 202B, a target user setting area 210, a scene setting area 250, and a theme setting area 220 are arranged in the upper row, and a task/goal achievement area (or a problem/happy thing area) 208 is arranged in the lower row. Furthermore, following area 208, a first category area (condition: IF) 80 and a second category area (execution: THEN) 90 are arranged. It is preferable that these areas are arranged so that they can be seen simultaneously on the same surface. However, this arrangement and order are not limited.

The topic cards to be placed in the target user setting area 210 are assumed to be user, manager, worker, professor, and nurse. The topic cards to be placed in the scene setting area 250 are assumed to be school, hospital, prefectural office, park, etc. Furthermore, the topic cards to be placed in the theme setting area 220 are assumed to be security, share, peace of mind, cleanliness, automation, efficiency, etc. Note that these topic cards are merely examples, and various other topic cards are possible.

When a user uses worksheet 202B, the user may use it as follows, for example. For example, assume that the target user setting area 210 is a nurse. The nurse has a problem in which she wants to know immediately whether a patient has come to the hospital.

In such a case, the user (nurse) places a nurse card in the target user setting area 210, and a hospital card in the scene setting area 250. Then, for example, "automation" is placed in the theme setting area.

Now, let's say that the nurse has a paging device (notification) that emits a ringing sound in front of her. Then, the nurse can place a microphone in the first category area (condition: IF) 80 to create an environment in which the patient can be called by the microphone. In other words, the nurse places the microphone card in the first category area (condition: IF) 80 and the notification card in the second category area (execution: THEN) 90, and then makes a decision, creating an automatic notification system. The decision forms an IF-THEN link, and the card information used is linked and created in the database 22. The link information further includes the location and identification information of the sensor (microphone), the identification information of the paging device, etc.

The linking process is carried out, for example, by launching the IF-THEN-LINK application on a smartphone, reading the QR code on each card, and pressing the confirm button on the screen.

After this link is established, when a patient speaks into a microphone at the hospital entrance, a notification will automatically be sent to a page device to notify a nurse.

As described above, users of this system can easily build an IF-THEN-LINK even if they do not have detailed technical knowledge about the system.

In the above embodiment, it is also possible to change the viewpoint. For example, an "efficiency" card can be placed in the theme setting area 220, and a thermometer card with an automatic measurement function can be placed in the first category area 80. In other words, when a patient comes to the hospital, a nurse will be notified and the patient's temperature will also be measured by the sensor.

The above system makes it easy to build an IF-THEN-LINK, and can also help users when they are in trouble. For example, if a user cannot decide which card to place in area 80 or area 90, by pressing the help button, the system can call up IF-THEN-LINK data from database 22 and provide the IF-THEN-LINK data in area 80 or area 90 for reference. The more extensive the database, the more effectively this function can operate.

7C shows a display screen of a smartphone, a personal computer (PC), a tablet PC, a television device, etc., and the worksheet 202B described in FIG. 7B is displayed on the display screen 110 as is. This display may be performed by the smartphone, personal computer (PC), tablet PC, television device, etc. themselves based on information in the database 22, or may be performed by receiving a signal from the database 22 via a network. Furthermore, the database 22 here does not simply accumulate information, but is stored in a server (for example, the above-mentioned server 400 or idea sharing server 100), and operates as a problem-solving idea support device. Images of various cards are displayed at the bottom of this worksheet 202B. The user can place any card in the desired area 210, 250, 220, 208, 80, 90 by dragging and dropping. The cards for the "problem/goal achievement" area may be prepared in advance, or the user may input them in the form of characters or figures using a key input function not shown.

When the user is satisfied with the data in each area and operates the link confirmation operation, the data in each area is linked, and this link data is stored in database 22 via the network.

Many other similar devices are connected to the network NTW, and they transmit link data to the database 22. As a result, the database 22 collects a large amount of reference link data that links the IoT and its usage data (which may be called appropriate links) according to various situations. For this reason, as explained above in FIG. 7B, cases of optimal combinations of information in each area of the worksheet 202B exist in the database 22, and the added value of the database can be increased.

Figure 7D is an explanatory diagram showing the relationship between the display screen 110 and the database 27 described above. The database 27 is structured to store various set data constructed from the past to the present. In the database 27, memory areas are reserved for the target user column 180, scene column 150, theme column 120, task column 184/goal achievement column 188, first category column 188, and second category column 92, each of which corresponds to the target user setting area 210, scene setting area 250, theme setting area 220, task/goal achievement definition area 208, first category area 80, and second category area 90, and further a link destination column 32 is reserved to link the information in the rows of each column.

Figure 7D shows one line of information, namely, target user information 211, scene information 249, theme information 221, task information 207, goal achievement information 209, first information 84, second information 94, and link information 34, but in reality, there are a huge number of lines.

The set data is the data when information is set in each area 210, 250, 220, 208, 80, and 90 and a decision is made. The decision is made by operating a remote controller or a mouse, or by operating a decision button (not shown).

When the data is constructed as described above, there will be many combinations of information in each of the columns 180, 150, 120, 184, 188, and 92.

In this system, various combinations of information (or items) are obtained in the process of discovering ideas, resulting in a large number of unprecedented and effective ideas.

Furthermore, in this system, the software that constructs the combinations of various information also includes a routine that checks whether the combinations of information (items) are acceptable. In other words, a database of information that cannot be combined (impossible combinations) may be provided separately, or may be stored in another area of this database 27. Examples of situations in which impossible combinations of information may arise include the combination of flammable cleaning solvents when cleaning a high-temperature work site. Other examples include the combination of a deep pool in a playground for small children, or the use of thin boards to install guardrails for the purpose of reducing costs.

According to the above-mentioned system, any one of the areas 210, 250, 220, 208, 80, 90 is left blank to make it a query area, and when, for example, the help button is operated, suggested information that fits the query area is searched from the database and placed in the query area. In this case, multiple pieces of suggested information may be displayed in the query area. When the user designates the desired suggested information with, for example, the cursor and operates the adopt button, the information in the areas 210, 250, 220, 208, 80, 90 is linked and constructed in the database 27.

Figure 8 illustrates an example in which the previously described verification confirmation step S4 (verification confirmation 14) constructs a problem-solving idea support system. This problem-solving idea support system is composed of the above-mentioned first execution means (sensor device/module) 86, second execution means (service device/module) 96, and control device 500.

Here, as illustrated in FIG. 10(a), the first execution means (sensor device/module) 86 and the second execution means (service device/module) 96 may be the same device/module.

Each of the execution means 86, 96 used in this problem-solving idea support system has built-in communication means 318-1/2 and interpreter unit 320-1/2. Commands received via any communication line, including the Internet communication line 900, are analyzed by received command analysis unit 324-1/2 in interpreter unit 320-1/2. Depending on the contents of the analysis, the command is processed in control unit 314-1/2 in the execution means.

In addition, the status information generated in the control unit 314-1/2 in the execution means is converted into a communication protocol format by the transmission status information generation unit 322-1/2 in the interpreter unit 320-1/2, and is transmitted to the outside via the communication means 318-1/2.

Then, the processing control unit 312-1/2 of the execution unit, which controls the information collection execution unit 302 in the first execution means (sensor device/module) 86 or the service provision execution unit 304 in the second execution means (service device/module) 96, executes control processing based on instructions from the control unit 314-1/2 in the execution means.

In this problem-solving idea support system, various execution means 86, 96 are used. Therefore, each execution means 86, 96 requires diversity in the control content on the control device 500 side. In order to flexibly respond to the control diversity of each of these execution means 86, 96, dedicated control programs are prepared in advance for each execution means 86, 96. The dedicated control unit 600-1/2 for the first/second execution means in FIG. 8 indicates a dedicated control program pre-installed in the control device 500. The control command generated in the dedicated control unit 600-1/2 for the execution means is transferred to the communication means 318-1/2 in each execution means 86, 96 via any communication line including the Internet communication line 900 via the communication control unit 508.

The data stored in the database 22 of the server 400 is consistent with the contents of the database 22 already described in FIG. 3. Therefore, this server 400 may also serve as the service environment providing device (idea sharing server) 100 in FIG. 3. In this case, the communication control unit 408 may also be used as the network control unit 112, and part of the homepage generation and control area 430 may be used for internet publication (recipe sharing site) 114.

On the other hand, if a server 400 is set up separately from the service environment providing device (idea sharing server) 100, a copy of the data stored in the database 22 will be required.

The server 400 is composed of an endpoint management unit 410 and a data collection service processing area 420. The two may be configured as separate hardware components, or may be separated as program modules.

The data stored in the database 22 includes a database 28 of execution means (services/devices/modules), in which information on all execution means 86, 87, 96, 97 that can be used within the problem-solving idea support system is registered. Correspondingly, dedicated control programs 600 are prepared in advance for each of the individual execution means 86, 87, 96, 97. These dedicated control programs 600 are then stored in the dedicated control information registration section 412 for each type of execution means in the endpoint management section 410.

Therefore, information on the execution means 86, 96 to be used for the verification confirmation 14 is read from the problem-solving proposal (recipe) database 26 (Figure 3), and a dedicated control program 600 that matches it is installed in the control device 500. In other words, the corresponding control program in the dedicated control information registration unit 412 for various execution means in the endpoint management unit 410 is installed as a dedicated control unit 600 for the execution means in the control device 500.

In addition, the rule setting and registration section (problem solution plan/recipe) 414 in the endpoint management section 410 reads the linkage information of the execution means 86, 96 used for the demonstration confirmation 14 from the problem solution plan (recipe) database 26 (Figure 3), and generates problem solution rule information (details will be described later) written in XML (Extensible Markup Language) format. As already explained, the method of linking execution between the first execution means 86 and the second execution means 96 is called a "rule."

For example, as shown in the example of FIG. 6(a), if the first execution means (sensor device/module) 86 has a voice input function, the input sensitivity varies greatly depending on the installation location of the first execution means 86 relative to the person to be detected (e.g., a resident of a nursing home). Therefore, it is necessary to optimize the control settings according to the installation location and installation conditions of the execution means 86, 96. The control at this time is performed within the control optimization setting area 418 for each execution means in the endpoint management unit 410.

This problem-solving idea support system also supports the simultaneous use of multiple execution means 86, 87 included in the first execution means group 29-1. Similarly, it also supports the simultaneous use of multiple execution means 96, 97 included in the second execution means group 29-2. When multiple execution means 86, 87, 96, 97 are used simultaneously in this way, integrated control is required, such as timing control of the execution start/end order for each execution means 86, 87, 96, 97 and complementary control of each of the other execution means 86, 87, 96, 97 when an abnormality occurs in a specific execution means. Therefore, when three or more types of execution means 86, 87, 96, 97 are used in the problem-solving idea support system used in the demonstration confirmation 14, an integrated control experiment is performed in the integrated control method setting area 16 for each control device in the endpoint management unit 410, and the result information is transferred to the control device 500 in advance.

The data collection service processing area 420 processes information collected from each control device 500 via the network. The results of this information processing may then be used to provide new services and collect a service fee.

Specifically, the information collected from each control device 500 is analyzed in the analysis area 426, and the data service/service fee is collected in the data service area 428. Here, the management/monitoring area 424 constantly manages and monitors the status of all control devices 500 connected to the server 400, and takes appropriate action in the event of an abnormality.

In addition, information obtained in the data service area 428 and the management/monitoring area 424 is visualized in the visualization area 422 and made available on the Internet via the homepage generation/control area 430.

The internal structure of the control device 500 used in the problem-solving idea support system is shown in Fig. 9. The control device 500 is composed of a problem-solving proof core area 700, a dedicated control unit for the execution means (where a control program is installed) 600, an inter-process communication area 504, a process monitor area 800, and a communication control unit 508. A part of this may be independently constructed using dedicated hardware (electronic circuits), and a further part of this may be managed by dividing it into files as a dedicated program.
The software architecture in the dedicated control unit (where the control program is installed) 600-2 for the second execution means is basically the same as the dedicated control unit (where the control program is installed) 600-1 for the second execution means. This internal software architecture is composed of an operating condition setting area Config 620, a common library area Library 630, a source code processing unit Skeleton 640 corresponding to the first execution means, and an external communication control unit 610.

The detection function, which is the basic function of the first execution means 86, and the drive function, which is a type of second execution means 96, basically handle analog signals. In this case, the dynamic range settings, threshold settings for binarization processing, and reference values for abnormality are set in this operating condition setting area Config620.

Regardless of whether they are the first or second execution means, software programs commonly used by all execution means 86, 87, 96, and 97 are stored in a common library area Library 630. This common library area Library 630 also contains an inter-process communication control unit 632 (a control program used in inter-process communication).

The source code processing section Skeleton 640 corresponding to the first execution means includes a first execution means specific processing area (information collection/service control, etc.) 642, an initialization/finalization processing area 644, and a status confirmation area 650.

In this first execution means specific processing area (information collection/service control, etc.) 642, a control program specific to each execution means 86, 87, 96, 97 is stored. For example, in the case of the first execution means 86, programs necessary to perform its specific detection function and information collection function are stored. On the other hand, in the case of the second execution means 96, programs necessary to perform its specific drive function, execution processing function, and service provision function are stored.

In addition, the processing programs required when initializing or terminating each execution means 86, 87, 96, and 97 are stored in the initialization/termination processing area 644.

The state of each execution means 86, 87, 96, 97 changes from moment to moment in response to changes in the installation environment and internal state of each execution means 86, 87, 96, 97. The state confirmation area 650 constantly checks these state changes and notifies the outside world via the external communication control unit 610 as necessary.

The state check may include abnormality detection 652, power ON/OFF detection 654, movement detection 656, etc. For example, if each execution means 86, 87, 96, 97 has a built-in GPS (Global Positioning System) function or beacon compatible function, information is transmitted via the communication control unit 508 immediately after movement detection 656 of the corresponding execution means 86, 87, 96, 97, and feedback is applied to the control optimization setting area 418 for each execution means and the integrated control method setting area 416 for each control device (FIG. 8) described above.

The problem-solving demonstration core area 700 is composed of a problem-solving rule execution control engine 710 and a communication control area (data transmission/rule reception) 720 between the server, an integrated control processing unit 740 between the execution means, and a setting/management screen generation unit 750 for the control device.

For example, the information collected by the first control means 86 is transferred to the problem-solving demonstration core area 700 via the inter-process communication area 504. This transferred information is then transferred again from the communication control area with the server (data transmission/rule reception) 720 to the data collection service processing area 420 (Figure 8) in the server 400 via the communication control unit 508.

On the other hand, the rule information in XML format created within the rule setting and registration unit (problem-solving proposal/recipe) 414 of the server 400 is transferred via the communication control unit 508 to the communication control area (data transmission/rule reception) 720 with the server, where rule reception is performed.

The rule information received here is then transferred from the problem solving rule execution control unit 718 to the problem solving rule information (XML format) storage location 712 and stored therein.

The problem-solving rule information stored here is interpreted by an XML interpretation unit (interpreter) 714, and passed to an execution control area 716 for each execution means. Then, from the execution control area 716 for each execution means, control information is transmitted to the dedicated control unit (where a control program is installed) 600 for the corresponding execution means via the inter-process communication area 504. This series of controls is controlled by a problem-solving rule execution control unit 718.

Meanwhile, the information generated in the integrated control method setting area 416 for each control management in the server 400 is transferred to the problem solving rule execution control unit 718 via the communication control area (data transmission/rule reception) 720 with the server. This information is then stored in the integrated control processing unit 740 between the execution means from the problem solving rule execution control unit 718.

In this way, information is communicated between the dedicated control unit (installed control program) 600 for each execution means and the problem-solving demonstration core area 700 via the inter-process communication area 504. The situation in this inter-process communication area 504 is then monitored sequentially in the process monitor area 800.

This process monitor area 800 is composed of a process monitor section 810, a first means group status monitor section (sensor viewer) 820, a second means group status monitor section (event viewer) 830, a problem-solving progress monitor section (rule viewer) 830, a transfer information monitor section (data logger) 850, and an inter-process communication history monitor section (log viewer) 860.

Here, the process monitor unit 810 sequentially monitors the process status in the inter-process communication area 504, and the inter-process communication history is sequentially saved in the inter-process communication history monitor unit (log viewer) 860. Also, information transferred in the inter-process communication area 504 is sequentially saved in the transfer information monitor unit (data logger) 850.

Meanwhile, the execution processing status of the problem-solving demonstration core area 700 is monitored sequentially within the problem-solving progress monitor unit (rule viewer) 840, and in the event of an abnormality, that information is notified to the problem-solving rule execution control unit 718.

During operation of the problem-solving idea support system, abnormal situations may occur, such as unexpected movement of specific execution means 86, 87, 96, 97, or inability to communicate. For this reason, the status monitor unit (sensor viewer) 820 of the first execution means group constantly monitors the status of the first execution means 86, 87. Similarly, the status monitor unit (event viewer) 830 of the second execution means group constantly monitors the status of the second execution means 96, 97.

If an abnormal situation is detected here, the information is transmitted to the server 400 via the communication control area (data transmission/rule reception) 720 with the server in the problem-solving demonstration core area 700.

Inside the server 400, based on this information, the information in the control optimization setting area 418 for each execution means and the information in the integrated control method setting area 416 for each control device are appropriately modified. The modified information is then transmitted again to the control device 500.

In this way, whenever an abnormality occurs in each of the execution means 86, 87, 96, and 97, the information is transferred to the server 400 in sequence. This improves the learning effect of the server 400, and has the effect of improving the stability and accuracy of the problem-solving process.

An example of problem-solving rule information written in XML format is shown in FIG. 10. For simplicity of explanation, FIG. 10(a) shows an example in which the first execution means (sensor device/module) 86 and the second execution means (service device/module) 96 are combined into a single device/module.

In FIG. 10(a), a wireless communication function is built in, enabling wireless communication with an external device. An example of the sensor function (function for detecting the occurrence of a "predetermined condition") of the first execution means (sensor device/module) 86 is an illuminance sensor. Also, an example of the drive/execution function (function for performing a "predetermined execution process/providing a service") of the second execution means 96 is an LED (Light Emitting Diode).

In this case, "it gets dark" is specified as the first information (conditional clause information) 84 (Figure 3). And, "the LED lights up" is specified as the second information (action clause information) 94.

Figure 10(c) shows an example of the problem-solving rule information in this case written in XML format. The first and second execution means 86, 96 are specified by the <device> element (in this specification, "<>" itself is called a "tag", so it is written as "element" which refers to the entire descriptor).

The contents of this first information (condition clause information) 84 are written in an <if> element. Similarly, the contents of this second information (action clause information) 94 are written in a <then> element. Furthermore, each function corresponding to each piece of information 84, 94 is specified in a <condition> element. Furthermore, analog information such as illuminance and light emission amount is specified by attribute information in a <property> element.

Figure 10(c) shows an example in which the contents of the first information (conditional clause information) 84 and the second information (action clause information) 94 are written in Japanese. However, this is not limited to this, and the first and second information 84, 94 can be specified in any language by using the <language> element.

Figure 11 shows an example of a specific procedure for carrying out the verification verification 14 in the problem-solving idea support system described in Figure 8. First, as shown in the upper right of Figure 11, the server 400 directly connects to the execution means 86, 96 via the network communication line 900 to optimize the control for each execution means and set the integrated control method. After that, the server 400 and the control device 500 are connected via the network communication line 900, and the information in the server 400 is transferred.

Since optimizing control for each execution means and setting the integrated control method are very complicated, if the control device 500 is made to perform this processing during the initialization processing stage of the problem-solving idea support system, the load on the control device 500 will increase. By having the server 400 perform the processing for optimizing control for each execution means and setting the integrated control method as shown in FIG. 11, the load on the control device 500 can be significantly reduced.

The line connection status from step S41 to step S44 in the flowchart shown in FIG. 11 is shown in the upper right of FIG. 11. The data transfer status from step 51 to step 53 is shown in the lower right of FIG. 11.

When verification verification 14 is started (S40), first, a communication line connection (S41) is made between the server 400 and each execution means 86, 96 via the Internet communication line 900. Then, the server 400 performs control to determine the optimization conditions for the operation of the various execution means 86, 96 (S42), and the results are stored in the optimization setting area 418 for control for each execution means in the server 400.

For example, when a mobile terminal such as a tablet or smartphone is used as the control device 500, the control device 500 is equipped with a display screen 110 as standard. Although not shown, it is assumed that the server 400 and the control device 500 are connected for communication via an Internet communication line 900. The display screen 110 in the server 400 and the control device 500 is controlled to request various operations from the end user member 42. Then, detection information obtained from the first execution means (sensor device/module) 86 in accordance with the movements of the end user member 42 is obtained, and the second execution means (service device/module) 96 is caused to perform the corresponding execution/service provision. From this series of operations, the optimal control conditions for each execution means 86, 96 are determined.

Next, the server 400 searches for an integrated control method that integrates the operations of all the execution means 86, 87, 96, and 97 connected to the target control device 500. The results are then stored in the integrated control method setting area 416 for each control device.

Examples of integrated control in this case include: 〇 Searching for the possibility of using other execution means to take over when a specific execution means is moved and communication is disabled; 〇 Considering how to respond from the perspective of the entire system when an abnormality occurs in a specific execution means; and 〇 Considering how to respond when the functionality of a specific execution means is reduced.

In this case, the server 400 also performs the search/review while enlisting the cooperation of the end user members 42 in responding to various situations that arise using the display screen 110 in the control device 500.

When this series of processes is completed, the communication lines between the server 400 and each execution means 86, 96 are disconnected (S44), and the communication connection is switched over to only between the server 400 and the control device 500 (S50).

In step 51, the information in the rule setting and registration section (problem solution proposal/recipe) 412 in the endpoint management section 400 of the server 400 is transferred to the problem solution rule information (XML format) storage location 712 in the problem solution demonstration core area 500 of the control device 500.

Similarly, the information in the integrated control method setting area 416 for each control device is transferred to the integrated area processing unit 740 between execution means, and the information in the control optimization setting area 418 for each execution means is transferred to the operating condition setting area Config 620. Then, this process is repeated until the implementation confirmation experiment is finally satisfactory (S60).

A specific example has been described according to the procedure of the problem-solving support service. However, the present invention is not limited to this, and any other method or procedure may be used as long as the service can 1. specify first information 84 in the first category area 80, 2. specify second information 94 in the second category area 90, 3. establish a link between the first information 84 and the second information 94, 4. put the information into a database 22, and 5. perform demonstration verification 14 based on the database 22.

For example, the method shown in FIG. 12 may be adopted as another embodiment of the problem-solving idea generation support method. In the other embodiment of FIG. 12, the idea sharing server (service environment providing device) 100 also has a data section, and information is stored in advance in the database 22 as in item 4 above.

Any control device 500 that can use the problem-solving idea support application 103 accesses the data section in the idea sharing server (service environment providing device) 100 to obtain the necessary information. As a result, the card information described in FIG. 5 is transferred to the theme setting area 206. The problem-solving idea support application 103 then randomly selects a card, and a theme is selected 206.

Then, the problem-solving idea support application 103 presents related ideas from the Pain (problems) and Gain (pleasures) information 208 accumulated in the past problem-solving proposals 12.

Using the information presented by the problem-solving idea support application 103 in this way, each participating member 42, 52, 62, 72 is asked to create a problem-solving plan 12 (IF-THEN idea 202) and summarize the points 200.

The contents of the problem-solving proposal 12 (IF-THEN idea 202 ) obtained here are made public on the recipe sharing site (Internet effect) 114 /server 400 via the idea sharing server (service environment providing device) 100 .
(Additional Note)
The following claims are as per the specification immediately prior to division:
(Claim 1) A problem-solving idea support method using a display device and a control device, comprising:
The control device, with respect to the display device,
A target user setting area as a first display area;
a scene setting area as a second display area;
A third display area is a theme setting area.
The fourth display area is the task/goal achievement area.
a first category area as a fifth display area;
A second category area is set as a sixth display area;
One or more users may perform the following operations on the first, second, third, and fourth display areas via the control device:
First information including a term predefined as a term of a requesting user who desires to solve the problem;
Second information including terms predefined as a scene in which the problem needs to be solved;
Third information including a term predefined as a theme (subject) of the problem to be solved;
When a fourth piece of information including a term previously defined as a term for solving the problem/achieving the objective is input,
The control device, with respect to the fifth and sixth display areas,
Fifth information indicating a type of sensor that is the idea for solving the problem;
and sixth information indicating a type of device that reacts to the operation of the sensor,
(Claim 2) The control device receives information from the user via either a communication means or an operation means,
2. The problem-solving idea support method according to claim 1, wherein when the user inputs the first information, the second information, the third information, and the fourth information, as well as the fifth information and the sixth information, the first information, the second information, the third information, the fourth information, the fifth information, and the sixth information are linked and stored in a database.
(Claim 3) A problem-solving idea generation support method as described in claim 1 or 2, wherein the first information, the second information, the third information, and the fourth information are input by a first user among the users, and the fifth information and the sixth information are input by a second user among the users.
(Claim 4) A problem-solving idea generation support method according to claim 1, wherein the users include at least end users and device product members.
(Claim 5) A problem-solving idea generation support method as described in claim 2, wherein the linked first information, second information, third information, fourth information, fifth information and sixth information are sent to a server and stored therein.
(Claim 6) A problem-solving idea support system using a display device, a control device, and a communication control unit,
The control device includes:
With respect to the display device,
A target user setting area as a first display area;
a scene setting area as a second display area;
A third display area is a theme setting area.
The fourth display area is the task/goal achievement area.
a first category area as a fifth display area;
A setting means for setting a second category definition area as a sixth display area;
One or more users may select the first, second, third, and fourth display areas,
First information including a term predefined as a term of a requesting user who desires to solve the problem;
Second information including terms predefined as a scene in which the problem needs to be solved;
Third information including a term predefined as a theme (subject) of the problem to be solved;
When a fourth piece of information including a term previously defined as a term for solving the problem/achieving the objective is input,
The control device, with respect to the fifth and sixth display areas,
Fifth information indicating a type of sensor that is the idea for solving the problem;
and sixth information indicating a type of device that responds to the operation of the sensor;
The communication control unit includes a means for connecting the control device to an external server via a network.
(Claim 7) A problem solving idea support system according to claim 6, wherein the fifth information regarding the sensor and the sixth information regarding the device are combined based on a preset rule.
(Claim 8) A problem-solving idea support system as described in claim 6, wherein the combination rule of the fifth information regarding the sensor and the sixth information regarding the device is information imported from the server to the control device under the control of the communication control unit.
(Claim 9) The problem solving idea support system according to claim 6, wherein the display device, the control device and the communication control unit are provided in a mobile terminal.
(Claim 10) A problem-solving idea support device using a display device, a control device, and a communication control unit,
The control device includes:
With respect to the display device,
A target user setting area as a first display area;
a scene setting area as a second display area;
A third display area is a theme setting area.
The fourth display area is the task/goal achievement area.
a setting means for setting a first category area as a fifth display area, and a second category area as a sixth display area;
One or more users may select the first, second, third, and fourth display areas,
First information including a term predefined as a requesting user who desires to solve the problem;
Second information including terms predefined as a scene in which the problem needs to be solved;
Third information including a term predefined as a theme (subject) of the problem to be solved;
When a fourth piece of information including a term previously defined as a term for solving the problem/achieving the objective is input,
The control device, with respect to the fifth and sixth display areas,
Fifth information indicating a type of sensor that is the idea for solving the problem;
and sixth information indicating a type of device that responds to the operation of the sensor;
The communication control unit is provided with a means for connecting the control device to an external server via a network and installing an application that realizes the setting means.
(Claim 11) A problem solving idea support device according to claim 10, wherein the fifth information regarding the sensor and the sixth information regarding the device are combined based on a preset rule.
(Claim 12) The problem solving idea support device according to claim 10, wherein the display device, the control device and the communication control section are provided in a mobile terminal.
(Claim 13) A problem-solving idea support device as described in claim 10, wherein any one of the first information, second information, third information, and fourth information and the fifth information and sixth information can be selectively input.

Although an embodiment of the present invention has been described, this embodiment is presented as an example and is not intended to limit the scope of the invention. This new embodiment can be embodied in various other forms, and various omissions, substitutions, and modifications can be made without departing from the gist of the invention. This embodiment and its modifications are included within the scope and gist of the invention, and are included in the scope of the invention and its equivalents described in the claims.

2: Problem-solving support service (place for co-creation work toward problem-solving), 10: Target problem designation, 12: Proposal for problem-solving, 14: Demonstration confirmation, 16: Publication of results, 18: Collection of evaluation information, 20: Standardization, 22: Database, 24: Feedback, 26: Database of problem-solving proposals (recipes), 28: Database of execution means (services/devices/modules), 29-1: First group of execution means = database of sensor devices/modules, 29-2: Second group of execution means = database of service devices/modules database, 30... collection of advertising fees or fees for directing to a specified homepage, 32... link destination column, 34... link information, 42... end user member, 44... end user viewer/evaluator, 52... service provider member, 54... service provider viewer/evaluator, 62... system integrator member, 64... system integrator viewer/evaluator, 72... device product member, 74... device product viewer/evaluator, 80... first category area (condition: IF), 82... first category column (condition: IF) - corresponding to "key column", 84... first information (information section information), 86... first execution means (sensor device/module), 87-1/2... other execution means A/B related to sensor device/module, 88
Other information related to the condition clause, 90: second category area (execution: THEN), 92: second category column (execution: THEN) - corresponding to the "value column", 94: second information (execution clause information), 96: second execution means (service device/module), 97-1/2: other execution means A/B related to the service device/module, 98-1/2: other information A/B related to the execution clause, 100: service environment providing device (idea sharing server), 102: control/processing unit, 103: problem-solving idea support application, 104: input means, 106: display means, 108: display screen generating unit, 110: display screen, 112: network connection unit, 114: network publication (report ShipiShare site), 200... point summary, 202... solution proposal planning and consideration area (IF-THEN idea), 204... clarification of problem target/member awareness alignment area, 206... theme selection area, 208... problem (pain)/goal (gain) definition area, 210... target user setting area, 212... workers, 214... administrator/operator, 216... user, 220... theme setting area, 299-1 to -4... QR code, 302... information collection execution unit, 304... service provision execution unit, 312-1/2... Processing control unit of execution unit, 314-1/2...Control unit in execution means, 316-1/2...Memory unit, 318-1/2...Communication means, 320-1/2...Interpreter unit, 322-1/2...Received command interpretation unit, 324-1/2...Transmission status information generation unit, 400...Server, 408...Communication control unit, 410...Endpoint management unit, 412...Dedicated control information registration unit for various execution means, 414...Rule setting/registration unit (problem solution/recipe), 416...Integrated control method setting area for each control device, 418...Optimization setting area for control for each execution means, 420...Data collection service processing area, 430...Homepage generation/control area, 500...Control device, 504...Interprocess communication area, 508...Communication control unit, 600-1/2...Dedicated control unit for 1st/2nd execution means, 610...External communication control unit, 620...Operation condition setting area Config, 630...Common library area Library, 632: inter-process communication control section, 640: source code processing section corresponding to the first execution means Skeleton, 642: first execution means specific processing area, 644: initialization/finalization processing area, 650: status confirmation area, 652: abnormality detection, 654: ON/OFF detection, 656: movement detection, 700: problem solution demonstration core area, 710: problem solution rule execution control engine, 712: problem solution rule information (XML format) storage location, 714: XML interpretation section (interpreter), 716: execution control area for each execution means, 718: problem solution rule execution control section, 720: communication control area with server (data transmission/rule reception), 740: integrated control processing section between execution means, 750: control device setting/management screen generation section, 800: process monitor area, 900: internet communication line.

Claims (5)

A problem-solving idea support method using a display device and a control device, in which information of an operation input to the control device is reflected on the display device,
The control device, with respect to the display device,
A target user setting area as a first display area;
a scene setting area as a second display area;
A third display area is a theme setting area.
The fourth display area is the task/goal achievement area.
a first category area as a fifth display area;
A second category area is set as a sixth display area;
One or more users may control the first, second, third, and fourth display areas via the control device.
First information on terms defined in advance regarding a requesting user who desires to solve a problem, such as a worker, a manager/operator, or a user;
Second information including predefined terms related to a scene in which the problem needs to be solved, the scene including any one of a room, a restaurant, a construction site, a site, and a vehicle;
Third information including predefined terms related to the theme of the problem to be solved, including any one of security, efficiency, comfort, and automation;
When there is a fourth piece of information including a term defined in advance, which represents a user's trouble or pleasure that is useful for guiding the user to the problem/objective achievement of the problem-solving, and a plurality of pieces of information are input from among the first piece of information, the second piece of information, the third piece of information, and the fourth piece of information,
The control device is capable of selecting from a database in response to operational input by the user, fifth information indicating a type of sensor that will lead to the realization of the problem-solving idea and sixth information indicating a type of device that will react to the operation of the sensor, and displaying these on the display device in the fifth and sixth display areas. The control device receives information from the user via either a communication means or an operation means,
2. The problem-solving idea support method according to claim 1, wherein when the user inputs the first information, the second information, the third information, and the fourth information, as well as the fifth information and the sixth information, the first information, the second information, the third information, the fourth information, the fifth information, and the sixth information are linked and stored in the database. The problem-solving idea support method according to claim 1, wherein the users who input the information include at least end users and device product members. A problem solving idea support system using a display device, a control device, and a communication control unit, in which information of an operation input to the control device is reflected on the display device,
The control device includes:
With respect to the display device,
A target user setting area as a first display area;
a scene setting area as a second display area;
A third display area is a theme setting area.
The fourth display area is the task/goal achievement area.
a first category area as a fifth display area;
A setting means for setting a second category definition area as a sixth display area;
One or more users may control the first, second, third, and fourth display areas via the control device.
First information on terms defined in advance regarding a requesting user who desires to solve a problem, such as a worker, a manager/operator, or a user;
Second information defined in advance regarding a scene in which the problem needs to be solved, the scene including any one of a room, a restaurant, a construction site, a site, and a vehicle;
Third information that is predefined regarding a theme to be solved, which is a theme of the problem to be solved, including any one of security, efficiency, comfort, and automation;
When there is a fourth piece of information including a term defined in advance, which represents a user's trouble or pleasure that is useful for guiding the user to the problem/objective achievement of the problem-solving, and a plurality of pieces of information are input from among the first piece of information, the second piece of information, the third piece of information, and the fourth piece of information,
The control device, with respect to the fifth and sixth display areas,
a display means for selecting from a database in response to an operation input by the user, fifth information indicating a type of sensor that leads to realizing the idea for solving the problem, and sixth information indicating a type of device that reacts to the operation of the sensor, and displaying the selected information on the display device;
The communication control unit is provided with a means for connecting the control device to an external server via a network and enabling input of at least the fifth information and/or the sixth information. A problem solving idea support device using a display device, a control device, and a communication control unit, in which information of an operation input to the control device is reflected on the display device,
The control device includes:
With respect to the display device,
A target user setting area as a first display area;
a scene setting area as a second display area;
A third display area is a theme setting area.
The fourth display area is the task/goal achievement area.
a setting means for setting a first category area as a fifth display area, and a second category area as a sixth display area;
One or more users may control the first, second, third, and fourth display areas via the control device.
First information on terms defined in advance regarding a requesting user who desires to solve a problem, such as a worker, a manager/operator, or a user;
Second information defined in advance regarding a scene in which the problem needs to be solved, the scene including any one of a room, a restaurant, a construction site, a site, and a vehicle;
Third information that is predefined regarding a theme to be solved, which is a theme of the problem to be solved, including any one of security, efficiency, comfort, and automation;
When multiple pieces of information are input from among the fourth information including predefined terms that represent the user's troubles or pleasures that are useful in guiding the problem/objective achievement of the problem-solving,
The control device, with respect to the fifth and sixth display areas,
a display means for selecting from a database in response to an operation input by the user, fifth information indicating a type of sensor that leads to realizing the idea for solving the problem, and sixth information indicating a type of device that reacts to the operation of the sensor, and displaying the selected information on the display device;
The communication control unit is provided with a means for connecting the control device to an external server via a network and installing an application that realizes the setting means.

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