JP2024038787A - Information processing device, information processing system, information processing method and program - Google Patents

Abstract

[Problem] To propose answer candidates for an unanswered question. [Solution] An information processing device capable of communicating with a second information processing device via a network includes: a history acquisition unit that receives, from the second information processing device via the network, history information that associates information on a question received by the second information processing device from a first user and information on an answer to the question received by the second information processing device from a second user; a question acquisition unit that receives, from the second information processing device via the network, information on an unanswered question for which an answer has not been received; and an output unit that outputs proposal information that proposes answer candidates for the unanswered question based on the information on the unanswered question and the history information. [Selected Figure] Figure 3

Description

The present invention relates to an information processing device, an information processing system, an information processing method, and a program.

In order to promote the sharing of technology and knowledge among users, a question and answer server is used that accepts questions from a first user and answers to the questions from a second user. For example, Patent Document 1 discloses a question and answer management device that receives a question from a questioner, receives a recommendation from an introducer of a person who is qualified to answer the question, and receives an answer from the recommended answerer. ing.

However, the conventional technology has a problem in that it does not suggest answer candidates for unanswered questions. For example, in the invention disclosed in Patent Document 1, unless there is a recommendation by an introducer who refers to an unanswered question, the questioner cannot know who is suitable as an answerer.

In view of the above-mentioned technical problems, an embodiment of the present invention aims to propose answer candidates for unanswered questions.

In order to solve the above problems, an information processing device that is an embodiment of the present invention is an information processing device that can communicate with a second information processing device via a network, and the second information processing device History information that associates information regarding the question received from the first user with information regarding the answer to the question received from the second user by the second information processing device is transmitted to the second information processing device via the network. a history acquisition unit that receives information about unanswered questions for which no answers have been accepted from the second information processing device via the network; and an output unit that outputs suggestion information that suggests answer candidates for unanswered questions based on the answer.

According to one embodiment of the present invention, possible answers to unanswered questions can be suggested.

FIG. 1 is a diagram illustrating the overall configuration of an information processing system in a first embodiment. FIG. 2 is a diagram illustrating the hardware configuration of a computer in one embodiment. FIG. 1 is a diagram illustrating a functional configuration of an information processing system in a first embodiment. FIG. 3 is a diagram illustrating a processing procedure of an information processing method in the first embodiment. FIG. 3 is a diagram illustrating a processing procedure of an information processing method in the first embodiment. It is a figure showing an example of a question screen in one embodiment. It is a figure showing an example of a question management table in one embodiment. It is a figure showing an example of an answer screen in one embodiment. It is a figure showing an example of a history management table in one embodiment. FIG. 3 is a diagram illustrating an example of a personnel information management table in an embodiment. It is a figure showing an example of a suggestion screen in one embodiment. It is a figure showing an example of a detailed screen in one embodiment. It is a figure showing an example of a request screen in one embodiment. FIG. 3 is a diagram illustrating a functional configuration of an information processing system in a modified example. FIG. 13 is a diagram illustrating an example of an overall configuration of an information processing system according to a second embodiment. FIG. 3 is a diagram illustrating a functional configuration of an information processing system in a second embodiment. FIG. 7 is a diagram illustrating a processing procedure of an information processing method in a second embodiment.

Embodiments of the present invention will be described in detail below with reference to the drawings. Note that in the drawings, components having the same functions are designated by the same numbers, and redundant explanation will be omitted.

[First embodiment]
A first embodiment of the present invention is an information processing system in which a question and answer server and a proposal server can communicate with each other via a network. The question and answer server accepts questions posted by a first user (hereinafter also referred to as a "questioner") and answers to the questions posted by a second user (hereinafter also referred to as an "answer"). The proposal server obtains information about unanswered questions from the question and answer server, and outputs proposal information that proposes answer candidates for the questions.

The proposal server in this embodiment acquires information about answered questions (hereinafter also referred to as "history information") from the question-and-answer server, and uses the history information to obtain information about questions that are similar to unanswered questions (hereinafter referred to as "similar questions"). (hereinafter also referred to as "primary response candidates") who have posted answers to (also referred to as "primary response candidates") are extracted. The proposal server also acquires personnel information about each user from the personnel management server, and selects answering candidates (hereinafter also referred to as "secondary answering candidates") that have a predetermined relationship with the first answering candidates from the personnel information. Extract. In addition, in the following explanation, when it is simply written as "answer candidate", it represents the entire answer candidates including primary answer candidates and secondary answer candidates.

The proposal server in this embodiment transmits screen information for displaying a proposal screen in which proposal information is embedded to a user terminal operated by a questioner who has posted an unanswered question. The screen information includes screen information for displaying a request screen for requesting an answer from the answer candidate selected by the questioner.

<Overall configuration of information processing system>
The configuration of the information processing system in this embodiment will be explained with reference to FIG. FIG. 1 is a conceptual diagram showing an example of the overall configuration of an information processing system in this embodiment.

As shown in FIG. 1, the information processing system 1 in this embodiment includes a question and answer server 10, a proposal server 20, a personnel management server 30, and two or more user terminals 40. Hereinafter, when distinguishing each of the plurality of user terminals 40, they will be expressed using branch numbers such as "user terminal 40-1" and "user terminal 40-2."

The question and answer server 10, the proposal server 20, the personnel management server 30, and the user terminal 40 are each connected to the communication network N1. The communication network N1 is configured so that connected devices can communicate with each other.

The communication network N1 is constructed, for example, by a wired communication network such as the Internet, a LAN (Local Area Network), or a WAN (Wide Area Network). The communication network N1 includes not only wired communication but also wireless communication such as wireless LAN or short-range wireless communication, WiMAX (Worldwide Interoperability for Microwave Access), LTE (Long Term Evolution), 5G (5th Generation), etc. This may include a mobile communication network.

The question and answer server 10 is an information processing device that provides a question and answer service. The question-and-answer service accepts questions posted by questioners, and answers posted by respondents to the questions. Users of the question and answer service can refer to questions and answers posted by other users. According to the question and answer service, it is possible to share accumulated techniques or knowledge among users.

The question and answer server 10 may provide any service as long as it accepts posting of a question from a certain user and posting of an answer to the question from another user. For example, the question and answer server 10 may provide a bulletin board service or the like that allows multiple users to post arbitrary messages anonymously or anonymously regarding a specific topic. Further, for example, the question and answer server 10 may provide a review site or the like where reviews of various products (books, home appliances, cosmetics, etc.) or services (hotels, restaurants, hospitals, etc.) can be posted.

The proposal server 20 is an information processing device that proposes answer candidates for unanswered questions. The proposal server 20 acquires unanswered questions from the question answering server 10 at predetermined time intervals, and assigns answer candidates who are likely to have the knowledge to answer the unanswered questions to the unanswered questions. Suggest to the questioner who posted the question. Note that in the question and answer service, questions for which no answers have been accepted are referred to as "unanswered questions." On the other hand, in the question and answer service, a question for which an answer has been accepted is called an "answered question."

The personnel management server 30 is an information processing device that manages personnel information regarding users of the question and answer service. In this embodiment, it is assumed that users of the question and answer service are a group belonging to one organization. The organization in this embodiment is, for example, a company, a school, or a non-profit organization. The personnel information managed by the personnel management server 30 may include information regarding persons other than users of the question and answer service.

The question and answer server 10, the proposal server 20, and the personnel management server 30 may be realized by one information processing device, or may be a system realized by a plurality of information processing devices.

The user terminal 40 is an information processing terminal operated by a user of the question and answer service. The user terminal 40-1 is an information processing terminal operated by the questioner. The user terminal 40-2 is an information processing terminal operated by the respondent.

The questioner can post a question to the question and answer service by operating the question screen provided by the question and answer server 10 using the user terminal 40-1. The answerer can post an answer to the question and answer service by operating the answer screen provided by the question and answer server 10 using the user terminal 40-2.

Examples of the question and answer server 10, the proposal server 20, the personnel management server 30, and the user terminal 40 are computers. Note that the question-and-answer server 10, the proposal server 20, the personnel management server 30, and the user terminal 40 are not limited to information processing devices as long as they are devices equipped with a communication function.

The question and answer server 10, the proposal server 20, the personnel management server 30, and the user terminal 40 are, for example, a PJ (Projector), an IWB (Interactive White Board: a whiteboard with an electronic blackboard function that allows mutual communication), a digital Output devices such as signage, HUD (Head Up Display) devices, industrial machinery, imaging devices, sound collection devices, medical equipment, network appliances, connected cars, personal computers, mobile phones, smartphones, tablet terminals , a game machine, a PDA (Personal Digital Assistant), a digital camera, a wearable PC, a desktop PC, or the like.

<Hardware configuration of information processing system>
The hardware configuration of each device included in the information processing system in this embodiment will be described with reference to FIG. 2.

≪Computer hardware configuration≫
FIG. 2 is a diagram showing an example of a hardware configuration in which the question and answer server 10, the proposal server 20, the personnel management server 30, and the user terminal 40 are implemented by computers.

As shown in FIG. 2, the computer in this embodiment includes a CPU 501, ROM 502, RAM 503, HD 504, HDD (Hard Disk Drive) controller 505, display 506, external device connection I/F (Interface) 508, and network I/F (Interface) 508. /F 509, a bus line 510, a keyboard 511, a pointing device 512, a DVD-RW (Digital Versatile Disk Rewritable) drive 514, and a media I/F 516.

Among these, the CPU 501 controls the operation of the entire computer. The ROM 502 stores programs used to drive the CPU 501 such as IPL. RAM 503 is used as a work area for CPU 501. The HD 504 stores various data such as programs. The HDD controller 505 controls reading and writing of various data to the HD 504 under the control of the CPU 501.

The display 506 displays various information such as a cursor, menu, window, characters, or images. External device connection I/F 508 is an interface for connecting various external devices. The external device in this case is, for example, a USB (Universal Serial Bus) memory, a printer, or the like. The network I/F 509 is an interface for data communication using the communication network N1. The bus line 510 is an address bus, a data bus, etc. for electrically connecting each component such as the CPU 501 shown in FIG. 2.

Further, the keyboard 511 is a type of input means that includes a plurality of keys for inputting characters, numerical values, various instructions, and the like. The pointing device 512 is a type of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, and the like. The DVD-RW drive 514 controls reading and writing of various data on a DVD-RW 513, which is an example of a removable recording medium. Note that it is not limited to DVD-RW, but may be DVD-R or the like. The media I/F 516 controls reading or writing (storage) of data to a recording medium 515 such as a flash memory.

<Functional configuration of information processing system>
An example of the functional configuration of the information processing system in this embodiment will be described with reference to FIG. 3. FIG. 3 is a block diagram showing an example of the functional configuration of the information processing system in this embodiment.

≪Functional configuration of question and answer server≫
As shown in FIG. 3, the question and answer server 10 in this embodiment includes a storage control section 11, a screen information generation section 12, a question reception section 13, an answer reception section 14, a history transmission section 15, and a question transmission section 16. , a question information storage section 100 and a screen information storage section 110.

The storage control unit 11, the screen information generation unit 12, the question reception unit 13, the answer reception unit 14, the history transmission unit 15, and the question transmission unit 16, for example, execute a program expanded from the HD 504 to the RAM 503 shown in FIG. is realized by processing executed by the CPU 501, HDD controller 505, or network I/F 509.

The question information storage unit 100 and the screen information storage unit 110 are realized using, for example, the HD 504 shown in FIG. 2. Reading or writing of data stored in the HD 504 is performed, for example, via the HDD controller 505.

The question information storage unit 100 stores question information regarding questions accepted by the question and answer server 10. The question information is stored in a question management table that will be described later.

The screen information storage unit 110 stores screen information for displaying the question screen and answer screen that the screen information generation unit 12 transmits to the user terminal 40. Each piece of screen information stored in the screen information storage unit 110 is, for example, screen information written in HTML (HyperText Markup Language) or the like, and may include an application written in JavaScript (registered trademark) or the like.

The storage control unit 11 writes and reads data to and from the question information storage unit 100.

The screen information generation unit 12 generates screen information for displaying a question screen and an answer screen to be provided to the user terminal 40. The screen information generation unit 12 generates each piece of screen information based on the screen information stored in the screen information storage unit 110.

The question accepting unit 13 accepts questions posted by questioners in response to requests from the user terminal 40-1. The question reception unit 13 stores question information regarding the received question in a question management table stored in the question information storage unit 100.

The answer accepting unit 14 accepts answers posted by respondents in response to requests from the user terminal 40-2. The answer reception unit 14 uses information about the received answer to update question information about the question to which the answer is directed.

In response to a request from the proposal server 20, the history transmitter 15 transmits to the proposal server 20 history information in which information regarding answered questions and information regarding answers to the questions are associated. An answered question is a question for which an answer was accepted by the answer accepting unit 14 among the questions accepted by the question accepting unit 13.

The question sending unit 16 sends question information about unanswered questions to the proposal server 20 in response to a request from the proposal server 20. An unanswered question is a question that has been accepted by the question accepting unit 13 but to which the answer accepting unit 14 has not yet accepted an answer.

The question transmitter 16 may transmit to the proposal server 20 only question information related to unanswered questions for which no answers have been accepted for a predetermined period of time after the question was posted. The predetermined period may be arbitrarily determined, and is, for example, one week.

≪Functional configuration of proposal server≫
As shown in FIG. 3, the proposal server 20 in this embodiment includes a storage control section 21, a screen information generation section 22, a history acquisition section 23, a question acquisition section 24, a question extraction section 25, and a personnel information acquisition section 26. , a candidate extraction section 27, a proposal output section 28, a response request section 29, a history information storage section 200, and a screen information storage section 210.

The storage control unit 21, the screen information generation unit 22, the history acquisition unit 23, the question acquisition unit 24, the question extraction unit 25, the personnel information acquisition unit 26, the candidate extraction unit 27, the proposal output unit 28, and the answer request unit 29, for example. , is realized by the process of causing the CPU 501 and the HDD controller 505 or the network I/F 509 to execute the program expanded from the HD 504 onto the RAM 503 shown in FIG.

The history information storage unit 200 and the screen information storage unit 210 are realized using, for example, the HD 504 shown in FIG. 2. Reading or writing of data stored in the HD 504 is performed, for example, via the HDD controller 505.

The history information storage unit 200 stores history information in which information about answered questions and information about answers to the questions are associated. The history information is stored in a history management table that will be described later.

The screen information storage unit 210 stores screen information for displaying the proposal screen, detail screen, and request screen that the screen information generation unit 22 sends to the user terminal 40. Each piece of screen information stored in the screen information storage unit 210 is, for example, screen information written in HTML (HyperText Markup Language) or the like, and may include an application written in JavaScript (registered trademark) or the like.

The storage control unit 21 writes and reads data to and from the history information storage unit 200.

The screen information generation unit 22 generates screen information for displaying a proposal screen, a detail screen, and a request screen to be provided to the user terminal 40. The screen information generation section 22 generates each piece of screen information based on the screen information stored in the screen information storage section 210 and the history information stored in the history information storage section 200.

The history acquisition unit 23 acquires history information from the question and answer server 10. The history acquisition unit 23 requests history information from the question and answer server 10 at predetermined time intervals, and receives the history information from the question and answer server 10. The predetermined time interval may be arbitrarily determined, and is, for example, every day. The history acquisition unit 23 stores the acquired history information in a history management table stored in the history information storage unit 200.

The question acquisition unit 24 acquires question information regarding unanswered questions from the question and answer server 10. The question acquisition unit 24 requests question information from the question and answer server 10 at predetermined time intervals, and receives the question information from the question and answer server 10. The predetermined time interval may be arbitrarily determined, and is, for example, every day.

The time interval at which the history acquisition unit 23 acquires history information and the time interval at which the question acquisition unit 24 acquires question information may be the same or different. The timing at which the history acquisition unit 23 acquires history information and the timing at which the question acquisition unit 24 acquires question information may be the same or different.

The question extraction unit 25 extracts history information regarding similar questions similar to unanswered questions from the history information stored in the history information storage unit 200.

The personnel information acquisition unit 26 acquires personnel information from the personnel management server 30.

The candidate extracting unit 27 acquires respondents registered in history information regarding similar questions as primary answer candidates. The candidate extraction unit 27 acquires secondary response candidates having a predetermined relationship with the primary response candidates based on the personnel information acquired by the personnel information acquisition unit 26. The candidate extraction unit 27 extracts personnel information regarding the responding candidate from the personnel information acquired by the personnel information acquisition unit 26.

The suggestion output unit 28 outputs suggestion information that suggests answer candidates for unanswered questions. The proposal output unit 28 in this embodiment outputs proposal information by transmitting screen information of a proposal screen in which personnel information regarding answering candidates is embedded to the user terminal 40-1.

In response to a request from the user terminal 40-1, the answer request unit 29 sends an answer request to the user terminal 40-2 operated by the answer requester selected by the questioner to request an answer to the unanswered question. Send.

≪Functional configuration of human resources management server≫
As shown in FIG. 3, the personnel management server 30 in this embodiment includes a storage control section 31, a personnel information transmitting section 32, and a personnel information storage section 300.

The storage control unit 31 and the personnel information transmission unit 32 are realized, for example, by a process in which a program expanded from the HD 504 shown in FIG. 2 onto the RAM 503 is executed by the CPU 501 and the HDD controller 505 or the network I/F 509.

The personnel information storage unit 300 is realized using, for example, the HD 504 shown in FIG. Reading or writing of data stored in the HD 504 is performed, for example, via the HDD controller 505.

The personnel information storage unit 300 stores personnel information regarding an organization that uses the information processing system 1. Personnel information is stored in a personnel information management table, which will be described later.

The storage control unit 31 writes and reads data to and from the personnel information storage unit 300.

The personnel information transmitting unit 32 transmits personnel information to the proposal server 20 in response to a request from the proposal server 20.

≪Functional configuration of user terminal≫
As shown in FIG. 3, the user terminal 40 in this embodiment includes a transmitting/receiving section 41 and a display control section 42.

The transmitting/receiving unit 41 transmits and receives various data and the like to and from the question and answer server 10, the proposal server 20, and other user terminals 40 via the communication network N1. The transmitting/receiving unit 41 is realized, for example, by processing that causes the CPU 501 and the network I/F 509 to execute a program loaded from the HD 504 onto the RAM 503 as shown in FIG.

The display control unit 42 displays a screen for operating the server based on the screen information that the transmitting and receiving unit 41 receives from the question and answer server 10 or the proposal server 20. The display control unit 42 is, for example, a web browser function included in the user terminal 40. The display control unit 42 is realized, for example, by processing that causes the CPU 501 and the display 506 to execute a program loaded from the HD 504 onto the RAM 503 as shown in FIG.

<Processing procedure of information processing method>
An example of the processing procedure of the information processing method executed by the information processing system in this embodiment will be described with reference to FIGS. 4 and 5. 4 and 5 are sequence diagrams showing an example of the processing procedure of the information processing method in this embodiment.

In step S1, the transmitting/receiving unit 41 included in the user terminal 40-1 transmits a request to send screen information for displaying the question screen to the question answering server 10 in response to the question screen display operation by the questioner. The display operation of the question screen is, for example, an operation of pressing a button on the main menu screen provided by the question and answer server 10.

In the question and answer server 10, the screen information generation unit 12 receives a request to send screen information from the user terminal 40-1. The screen information generation unit 12 reads screen information of the question screen from the screen information storage unit 110. The screen information generation unit 12 returns the screen information of the read question screen to the user terminal 40-1.

In the user terminal 40-1, the transmitting/receiving unit 41 receives screen information of the question screen from the question answering server 10. Next, the display control unit 42 displays the question screen on the display 506 based on the screen information of the question screen.

≪Question screen≫
Here, the question screen in this embodiment will be explained with reference to FIG. 6. FIG. 6 is a conceptual diagram showing an example of a question screen in this embodiment.

As shown in FIG. 6, the question screen 2000 in this embodiment includes a question input field 2010, a send button 2080, and a cancel button 2090. In the question input field 2010, a sentence expressing the content of the question is input by the questioner.

When the questioner presses the send button 2080 on the question screen 2000, the display control unit 42 accepts the question sending operation. When the questioner presses the cancel button 2090 on the question screen 2000, the display control unit 42 closes the question screen 2000.

The explanation will be returned to FIG. 4. In step S2, the transmitting/receiving unit 41 included in the user terminal 40-1 transmits a question registration request to the question answering server 10 in response to a question transmitting operation by the questioner. The registration request includes the content of the question input into the question screen 2000 and information representing the questioner.

In step S3, the question reception unit 13 included in the question and answer server 10 receives a question registration request from the user terminal 40-1. Next, the storage control unit 11 generates question information based on the question registration request, and stores the question information in the question management table stored in the question information storage unit 100.

(Question management table)
Here, the question management table in this embodiment will be explained with reference to FIG. FIG. 7 is a conceptual diagram showing an example of a question management table in this embodiment.

As shown in FIG. 7, the question management table 1000 in this embodiment includes data items such as question content, questioner, question date and time, answer content, answerer, answer date and time, and status (unanswered or answered). etc.

The question information includes the content of the question, the person asking the question, and the date and time of the question, regardless of the status. For question information whose status is unanswered, the answer content, answerer, and answer date and time are not set. For question information whose status is answered, the answer content, answerer, and answer date and time are set.

When storing question information in the question management table 1000, the storage control unit 11 stores the question content, the questioner, and the information representing the questioner included in the question registration request in the question management table 1000, respectively. Set the current date and time. Furthermore, the storage control unit 11 sets the status of the question management table 1000 to "unanswered".

The explanation will be returned to FIG. 4. In step S4, the transmitting/receiving unit 41 included in the user terminal 40-2 transmits a request to send screen information for displaying an answer screen to the question answering server 10 in response to the answer screen display operation by the answerer. The display operation of the answer screen is, for example, an operation of selecting unanswered questions from the question list screen provided by the question and answer server 10. The screen information sending request includes identification information that identifies the selected unanswered question.

In the question and answer server 10, the screen information generation unit 12 receives a request to send screen information from the user terminal 40-2. The screen information generation unit 12 reads screen information of the answer screen from the screen information storage unit 110. Next, the storage control unit 11 reads question information regarding the selected question from the question information storage unit 100. The screen information generation unit 12 embeds the question information in the read screen information of the answer screen and sends it back to the user terminal 40-2.

In the user terminal 40-2, the transmitting/receiving unit 41 receives screen information of the answer screen from the question answering server 10. Next, the display control unit 42 displays the answer screen on the display 506 based on the screen information of the answer screen.

<Answer screen>
The answer screen in this embodiment will now be described with reference to Fig. 8. Fig. 8 is a conceptual diagram showing an example of the answer screen in this embodiment.

As shown in FIG. 8, the answer screen 2100 in this embodiment includes an answer input field 2110, a send button 2180, and a cancel button 2190. In the answer input field 2110, a sentence expressing the content of the answer to the question is input by the answerer.

When the answerer presses the send button 2180 on the answer screen 2100, the display control unit 42 accepts an operation to send the answer. When the answerer presses the cancel button 2190 on the answer screen 2100, the display control unit 42 closes the answer screen 2100 and returns to the question list screen.

The explanation will be returned to FIG. 4. In step S5, the transmitting/receiving unit 41 included in the user terminal 40-2 transmits an answer registration request to the question answering server 10 in response to the answer sending operation by the answerer. The registration request includes identification information for identifying the question to be answered, the content of the answer input on the answer screen 2100, and information representing the answerer.

In step S6, the answer reception unit 14 included in the question and answer server 10 receives an answer registration request from the user terminal 40-2. Next, the storage control unit 11 updates the question information stored in the question management table 1000 stored in the question information storage unit 100 based on the answer registration request.

When updating the question information stored in the question management table 1000, the storage control unit 11 updates the answer content, answerer, and answer date and time included in the answer registration request to the answer content, answerer, and answer date and time of the question management table 1000. Set the information representing the current date and time. Furthermore, the storage control unit 11 sets the status of the question management table 1000 to "answered".

In step S7, the history acquisition unit 23 included in the proposal server 20 transmits a history information acquisition request to the question answering server 10. The history acquisition unit 23 transmits a history information acquisition request at predetermined time intervals (for example, every day). The historical information acquisition request includes information indicating the date and time when the historical information was acquired last time.

In step S8, the history transmitter 15 included in the question and answer server 10 receives a history information acquisition request from the proposal server 20. Next, the storage control unit 11 acquires history information regarding answered questions from the question information storage unit 100. The storage control unit 11 only needs to acquire history information for which responses were received after the date and time when the history information was acquired last time.

In step S9, the history transmitter 15 included in the question and answer server 10 transmits the history information acquired by the storage controller 11 in step S8 to the proposal server 20.

In step S<b>10 , the history acquisition unit 23 included in the proposal server 20 receives history information from the question-and-answer server 10 . Next, the storage control unit 21 stores the history information received from the question and answer server 10 in the history management table stored in the history information storage unit 200.

(history management table)
Here, the history management table in this embodiment will be explained with reference to FIG. 9. FIG. 9 is a conceptual diagram showing an example of the history management table in this embodiment.

As shown in FIG. 9, the history management table 1100 in this embodiment has data items such as question content, questioner, question date and time, answer content, answerer, and answer date and time.

The history information stored in the history management table 1100 is the question information stored in the question management table 1000 that has a status of answered.

The explanation will be returned to FIG. 4. In step S11, the question acquisition unit 24 included in the proposal server 20 transmits a question information acquisition request to the question answering server 10. The question acquisition unit 24 transmits a question information acquisition request at predetermined time intervals (for example, every day).

In step S<b>12 , the question transmitting unit 16 included in the question-and-answering server 10 receives a question information acquisition request from the proposal server 20 . Next, the storage control unit 11 acquires question information regarding unanswered questions from the question information storage unit 100. The storage control unit 11 may acquire only question information regarding unanswered questions for which a predetermined period (for example, one week) has passed since the question date and time.

In step S13, the question transmitting unit 16 included in the question and answering server 10 transmits the question information acquired by the storage control unit 11 in step S12 to the proposal server 20.

The explanation will proceed to FIG. In step S14, the question acquisition unit 24 included in the proposal server 20 receives question information regarding unanswered questions from the question answering server 10. Next, the question extraction unit 25 extracts history information regarding a similar question similar to the unanswered question from the history information stored in the history information storage unit 200. Subsequently, the question extraction unit 25 sends the extracted history information to the candidate extraction unit 27.

The question extraction unit 25 extracts history information regarding similar questions by, for example, keyword search. Specifically, the question extracting unit 25 first performs morphological analysis on the content of unanswered questions and obtains keywords. Next, the question extraction unit 25 extracts history information whose question content includes a keyword from the history information stored in the history information storage unit 200.

The question extraction unit 25 may extract history information regarding similar questions using, for example, a machine learning model. Specifically, the question extraction unit 25 first extracts feature amounts from the question content of unanswered questions. Next, the question extraction unit 25 extracts feature amounts from each question content of the history information stored in the history information storage unit 200. Subsequently, the question extraction unit 25 extracts history information in which the distance between feature quantities is equal to or less than a predetermined threshold.

The question extraction unit 25 may extract a plurality of pieces of history information. For example, the question extraction unit 25 calculates the degree of similarity between the question content of each extracted historical information and the question content of unanswered questions, and extracts all historical information for which the degree of similarity is greater than or equal to a predetermined threshold. good. Further, for example, the question extraction unit 25 may extract a predetermined number of pieces of history information in descending order of similarity to unanswered questions.

In step S15, the personnel information acquisition unit 26 included in the proposal server 20 transmits a personnel information acquisition request to the personnel management server 30.

In step S16, the personnel information transmitting unit 32 included in the personnel management server 30 receives a request to obtain personnel information from the proposal server 20. Next, the storage control unit 31 obtains personnel information from the personnel information management table stored in the personnel information storage unit 300.

(Human resources information management table)
Here, the personnel information management table in this embodiment will be explained with reference to FIG. 10. FIG. 10 is a conceptual diagram showing an example of the personnel information management table in this embodiment.

As shown in FIG. 10, the personnel information management table 1200 according to this embodiment has data items such as name, contact information, department, job, project, and facial photo.

The contact information is, for example, an e-mail address. The contact may be, for example, an instant message account name.

Departments, jobs, and projects may include information representing past departments, jobs, and projects in addition to current departments, jobs, and projects. Information representing the relevant period may be added to the information representing past departments, duties, and projects.

The face photo is information indicating the location of the profile image of the user. The information indicating the location may be an absolute path or a relative path in the personnel management server 30, or a URL (Uniform Resource Locator).

The explanation will be returned to FIG. 5. In step S17, the personnel information transmitting unit 32 included in the personnel management server 30 transmits the personnel information acquired by the storage control unit 31 in step S16 to the proposal server 20.

In step S18, the personnel information acquisition unit 26 included in the proposal server 20 receives personnel information from the personnel management server 30. Next, the candidate extraction unit 27 receives history information regarding similar questions from the question extraction unit 25. Subsequently, the candidate extraction unit 27 extracts personnel information regarding the responding candidate based on the history information and personnel information. The candidate extraction unit 27 sends personnel information regarding the extracted response candidates to the proposal output unit 28 .

Specifically, the candidate extraction unit 27 acquires respondents registered in history information regarding similar questions as primary response candidates. If there is a plurality of historical information regarding similar questions, the candidate extraction unit 27 acquires primary answer candidates from each historical information.

Next, the candidate extraction unit 27 acquires secondary response candidates having a predetermined relationship with the primary response candidates based on the personnel information acquired by the personnel information acquisition unit 26. The predetermined relationship is a relationship in which the people share a background that may include common skills or knowledge. The predetermined relationship is, for example, a relationship in which people belonged to the same department at the same time, a relationship in which they participated in the same project, a relationship in which they were in charge of the same job at the same time or different times, or the like.

Subsequently, the candidate extraction unit 27 extracts personnel information regarding the primary response candidate and personnel information regarding the secondary response candidate from the personnel information acquired by the personnel information acquisition unit 26. The candidate extraction unit 27 adds identification information for identifying a primary response candidate having a predetermined relationship and information representing the relationship with the primary response candidate to the personnel information regarding the secondary response candidate.

In step S19, the proposal output unit 28 included in the proposal server 20 receives the personnel information of the responding candidate from the candidate extraction unit 27. Next, the screen information generation unit 22 reads screen information for displaying the proposal screen from the screen information storage unit 210. Subsequently, the proposal output unit 28 generates proposal information by embedding the received personnel information in the screen information of the proposal screen.

In step S20, the proposal output unit 28 included in the proposal server 20 transmits the generated proposal information to the user terminal 40-1. The proposal output unit 28 transmits the proposal information to the user terminal 40-1 by e-mail, for example. Further, the proposal output unit 28 may transmit the proposal information to the user terminal 40-1 by, for example, an instant message.

For example, the proposal output unit 28 may send an e-mail containing the screen information of the proposal screen in HTML format to the e-mail address of the questioner. Further, the proposal output unit 28 may send, for example, an e-mail containing a URL for opening the proposal screen to the e-mail address of the questioner. Alternatively, the proposal output unit 28 may send, for example, an instant message containing a URL for opening the proposal screen to the questioner's account.

In step S21, the transmitting/receiving unit 41 included in the user terminal 40-1 receives proposal information from the proposal server 20. Next, the display control unit 42 displays a proposal screen on the display 506 based on the proposal information.

When the transmitting/receiving unit 41 receives an e-mail containing screen information of a proposal screen, the questioner can display the proposal screen on the display 506 by displaying the e-mail on a mailer or browser. When the transmitting/receiving unit 41 receives an e-mail or instant message containing a URL for opening a proposal screen, the questioner can display the proposal screen on the display 506 by opening the URL in a browser.

≪Proposal screen≫
Here, the proposal screen in this embodiment will be explained with reference to FIG. 11. FIG. 11 is a conceptual diagram showing an example of a proposal screen in this embodiment.

As shown in FIG. 11, the proposal screen 2200 in this embodiment includes a primary response candidate display field 2210, a secondary response candidate display field 2220, and a return button 2290.

The primary response candidate display field 2210 displays information regarding primary response candidates. The secondary response candidate display field 2220 displays information regarding secondary response candidates. Between the primary response candidate display field 2210 and the secondary response candidate display field 2220, a related link 2230 representing the relationship between the primary response candidate and the secondary response candidate is displayed.

The primary response candidate display field 2210 may display an icon indicating the primary response candidate, or summary information such as the name, department, and job of the primary response candidate. The icon indicating the primary response candidate may be a facial photograph of the primary response candidate. The summary information of the primary answer candidates may be displayed as a pop-up when the questioner moves the pointer to the primary answer candidate display field 2210.

In the secondary response candidate display field 2220, similar to the primary response candidate display field 2210, summary information of the secondary response candidates may be displayed.

The related link 2230 may display information representing the relationship between the primary response candidate and the secondary response candidate. Information indicating a relationship includes, for example, being in (used to be) in the same department, being engaged in (having been engaged in) the same job, or being involved in (have not participated in) the same project. ) etc. Information representing the relationship may be displayed in a pop-up when the questioner moves the pointer to the related link 2230.

Although Figure 11 shows an example in which information regarding primary response candidates and information regarding secondary response candidates is displayed in a tree structure, information regarding primary response candidates and information regarding secondary response candidates may be displayed in a list format. You can. In this case, it is preferable that the information regarding the primary answer candidates is displayed at a higher level as the primary answer candidates obtained from history information have a higher degree of similarity to the unanswered question. Further, it is preferable that the information regarding the secondary response candidates be displayed at a higher level as the secondary response candidates are more closely related to the primary response candidates.

The strength of association is, for example, the number of associations, or the temporal length or proximity. The number of relationships is, for example, the number of times a person has experienced the same department, job, or project. The length of time is, for example, the period of time a person was employed in the same department. Temporal closeness refers to, for example, a relationship between people who are currently in the same department being stronger than a relationship between people who were in the same department in the past.

When the questioner presses the primary answer candidate display field 2210 or the secondary answer candidate display field 2220 on the proposal screen 2200, the display control unit 42 accepts an operation to display the detailed screen. When the questioner presses the back button 2290 on the proposal screen 2200, the display control unit 42 closes the proposal screen 2200.

The explanation will be returned to FIG. 5. In step S22, the display control unit 42 included in the user terminal 40-1 displays a detailed screen displaying detailed information of the answer candidate on the display 506 in response to the detailed screen display operation by the questioner.

≪Details screen≫
Here, the detailed screen in this embodiment will be explained with reference to FIG. 12. FIG. 12 is a conceptual diagram showing an example of a detailed screen in this embodiment.

As shown in FIG. 12, the details screen 2300 in this embodiment includes a detailed information display area 2310, an answer history display area 2320, an answer request button 2380, and a return button 2390.

In the detailed information display area 2310, information regarding the answer candidate selected on the proposal screen 2200 is displayed. The information regarding the answer candidate includes, for example, an icon indicating the answer candidate, the answer candidate's name, department, or job.

Information regarding answer candidates may include an index representing positivity (hereinafter also referred to as "positivity"). Proactiveness is the degree to which a person is proactive in answering other people's questions. The degree of positivity is, for example, the number of times the answer candidate received an answer to another person's question, or the number of times the answer candidate accepted an answer to the question when the answer candidate was proposed as an answer candidate for another person's question. The number of cases, etc. The degree of positivity may be a score calculated based on the number of cases and the like.

The icon indicating the answer candidate may be a face photograph of the answer candidate. Icons indicating answer candidates may change color, shape, etc. depending on the degree of positivity.

When the questioner presses the answer request button 2380 on the details screen 2300, the display control unit 42 accepts the request screen display operation. When the questioner presses the return button 2390 on the details screen 2300, the display control unit 42 closes the details screen 2300 and displays the suggestion screen 2200 again.

The explanation will be returned to FIG. 5. In step S23, the display control unit 42 included in the user terminal 40-1 displays a request screen for requesting an answer from the selected answer candidate on the display 506 in response to the request screen display operation by the questioner. .

≪Request screen≫
Here, the request screen in this embodiment will be explained with reference to FIG. 13. FIG. 13 is a conceptual diagram showing an example of a request screen in this embodiment.

As shown in FIG. 13, the request screen 2400 in this embodiment includes a subject input field 2410, a destination input field 2420, a text input field 2430, a link input field 2440, a send button 2480, and a cancel button 2490.

In the subject input field 2410, the subject to be used when transmitting the response request is automatically input. The contact information of the selected response candidate is automatically entered in the destination input field 2420. In the text input field 2430, the text to be used when transmitting the response request is input. A link for displaying the answer screen 2100 is automatically input into the link input field 2440.

The subject and body text input in the subject input field 2410 and the body text input field 2430 may be set based on a preset template. The subject and body may be generated by embedding part or all of the question content of the question for which an answer is requested.

When the questioner presses the send button 2480 on the request screen 2400, the display control unit 42 accepts an operation to send an answer request. When the questioner presses the cancel button 2490 on the request screen 2400, the display control unit 42 closes the request screen 2400 and displays the details screen 2300 again.

The explanation will be returned to FIG. 5. In step S24, the transmitting/receiving unit 41 included in the user terminal 40-1 transmits a response request transmission request to the proposal server 20 in response to the response request transmission operation by the questioner. The transmission request includes information entered in each input field of the request screen 2400.

In step S25, the response request unit 29 included in the proposal server 20 receives a response request transmission request from the user terminal 40-1. Next, the response request unit 29 transmits the response request to the contact information of the response requester included in the response request transmission request.

The response request unit 29 transmits the response request using a transmission means according to the type of contact. For example, if the contact information is an e-mail address, an e-mail containing the content entered by the questioner on the request screen 2400 is sent to the e-mail address of the response candidate. Further, for example, if the contact information is an instant message account name, a message containing the contents inputted by the questioner on the request screen 2400 is sent to the answer candidate's account.

<Effects of the first embodiment>
The proposal server in this embodiment outputs proposal information that suggests answer candidates for unanswered questions based on history information regarding answered questions acquired from the question and answer server. Therefore, according to the proposal server in this embodiment, it is possible to suggest answer candidates for unanswered questions to the questioner.

The proposal server in this embodiment extracts a person who answered a similar question and a person who has a predetermined relationship with the person as answer candidates based on history information and personnel information. Therefore, according to the proposal server in this embodiment, it is possible to suggest appropriate answer candidates to unanswered questions.

The proposal server in this embodiment outputs screen information for displaying a request screen for requesting answers from proposed answer candidates. Therefore, according to the proposal server in this embodiment, the questioner can request an answer from the selected answer candidate with a simple operation.

[Modified example]
The information processing system in the first embodiment outputs proposal information to the questioner by transmitting screen information for displaying a suggestion screen from the proposal server 20 to the user terminal 40-1 operated by the questioner. It was configured as follows. The information processing system in this modification transmits proposal information from the proposal server 20 to the question and answer server 10, and the question and answer server 10 transmits screen information for displaying the proposal screen to the user terminal 40-1. Configure to output suggestion information to the questioner.

The information processing system in this modified example will be described below, focusing on the differences from the first embodiment.

<Functional configuration of information processing system>
An example of the functional configuration of the information processing system in this modification will be described with reference to FIG. 14. FIG. 14 is a block diagram showing an example of the functional configuration of the information processing system in this modification.

≪Functional configuration of question and answer server≫
As shown in FIG. 14, the question and answer server 10 in this modification includes a storage control section 11, a screen information generation section 12, a question reception section 13, an answer reception section 14, a history transmission section 15, and a question transmission section 16. , a proposal receiving section 17, an answer requesting section 29, a question information storage section 100, and a screen information storage section 110.

Therefore, the question-and-answer server 10 in this modification differs from the question-and-answer server 10 in the first embodiment in that it includes a proposal receiving section 17 and an answer requesting section 29.

The proposal receiving unit 17 receives proposal information from the proposal server 20. The proposal receiving unit 17 is realized, for example, by processing that causes the CPU 501 and the network I/F 509 to execute a program loaded from the HD 504 onto the RAM 503 as shown in FIG.

The screen information generation unit 12 in this modification generates screen information for displaying a proposal screen 2200, a details screen 2300, and a request screen 2400 in addition to a question screen 2000 and an answer screen 2100. The proposal information received by the proposal receiving unit 17 from the proposal server 20 is embedded in the screen information of the proposal screen 2200.

The screen information generation unit 12 may provide a button for displaying the proposal screen 2200 on the screen for referring to unanswered questions. The screen information generation unit 12 may provide a display (such as an icon) indicating questions for which proposal information has been received on a screen for displaying a list of unanswered questions.

The answer requesting unit 29 in this modification requests an answer to an unanswered question from the user terminal 40-2 operated by the answer candidate selected by the questioner in response to a request from the user terminal 40-1. Submit a response request.

≪Functional configuration of proposal server≫
As shown in FIG. 14, the proposal server 20 in this embodiment includes a storage control section 21, a history acquisition section 23, a question acquisition section 24, a question extraction section 25, a personnel information acquisition section 26, and a candidate extraction section 27. , a proposal output section 28 and a history information storage section 200.

Therefore, the proposal server 20 in this modification differs from the proposal server 20 in the first embodiment in that it does not include the screen information generation section 22, the response request section 29, and the screen information storage section 210.

The proposal output unit 28 in this modification outputs proposal information by transmitting proposal information generated based on personnel information regarding answering candidates to the question answering server 10.

<Effects of modified examples>
In the information processing system in this modification, the question and answer server 10 consistently generates screen information for displaying screens used by the questioner and the answerer. Therefore, according to the information processing system in this modification, it is possible to design screen operations so that a series of cycles in the question answering service can be smoothly executed.

In the information processing system in this modification, since the question and answer server 10 outputs proposal information and transmits response requests, it is possible to collect history regarding these operations. Therefore, according to the information processing system in this modification, it is possible to reflect information such as suggestions of answer candidates and answer requests in the question answering service.

[Second embodiment]
The information processing system in the first embodiment includes a question-and-answer server 10 and a suggestion server 20, and is configured such that the suggestion server 20 generates suggestion information based on history information collected from the question-and-answer server 10. The information processing system in the second embodiment integrates the question-and-answer server 10 and the proposal server 20, and is configured so that the question-and-answer server 10 has the functions of the proposal server 20 in the first embodiment.

Hereinafter, the information processing system according to the present embodiment will be explained, focusing on the differences from the first embodiment.

<Overall configuration of information processing system>
The configuration of the information processing system in this embodiment will be described with reference to FIG. 15. FIG. 15 is a conceptual diagram showing an example of the overall configuration of the information processing system in this embodiment.

As shown in FIG. 15, the information processing system 1 in this embodiment includes a question and answer server 10, a personnel management server 30, and two or more user terminals 40.

Therefore, the information processing system 1 in this embodiment differs from the information processing system 1 in the first embodiment in that it does not include the proposal server 20.

<Functional configuration of information processing system>
An example of the functional configuration of the information processing system in this embodiment will be described with reference to FIG. 16. FIG. 16 is a block diagram showing an example of the functional configuration of the information processing system in this embodiment.

≪Functional configuration of question and answer server≫
As shown in FIG. 16, the question and answer server 10 in this embodiment includes a storage control section 11, a screen information generation section 12, a question reception section 13, an answer reception section 14, a question acquisition section 24, a question extraction section 25 , a candidate extraction section 27, a personnel information acquisition section 26, a proposal output section 28, an answer request section 29, a question information storage section 100, and a screen information storage section 110.

Therefore, the question and answer server 10 in this embodiment does not include the history transmitter 15 and the question transmitter 16 that the question and answer server 10 in the first embodiment had, but the proposal server 20 in the first embodiment. It includes a question acquisition section 24, a question extraction section 25, a candidate extraction section 27, a personnel information acquisition section 26, a proposal output section 28, and an answer request section 29.

<Processing procedure of information processing method>
An example of the processing procedure of the information processing method executed by the information processing system in this embodiment will be described with reference to FIG. 17. FIG. 17 is a sequence diagram showing an example of the processing procedure of the information processing method in this embodiment.

The processing from steps S31 to S36 in this embodiment is the same as the processing from steps S1 to S6 in the first embodiment, so the description thereof will be omitted here.

In step S37, the question acquisition unit 24 included in the question and answer server 10 acquires question information regarding unanswered questions from the question information storage unit 100. The question acquisition unit 24 acquires question information regarding unanswered questions at predetermined time intervals (for example, every day). The question acquisition unit 24 in this embodiment acquires question information regarding unanswered questions for which a predetermined period (for example, one week) has passed since the question date and time.

In step S38, the question extraction unit 25 included in the question and answer server 10 extracts question information about similar questions similar to unanswered questions from the question information about answered questions stored in the question information storage unit 100. . Subsequently, the question extraction section 25 sends the extracted question information to the candidate extraction section 27.

In step S39, the personnel information acquisition unit 26 included in the question and answer server 10 transmits a personnel information acquisition request to the personnel management server 30.

In step S<b>40 , the personnel information transmitting unit 32 included in the personnel management server 30 receives a request to obtain personnel information from the question-and-answer server 10 . Next, the storage control unit 31 obtains personnel information from the personnel information management table 1200 stored in the personnel information storage unit 300.

In step S41, the personnel information transmitting unit 32 included in the personnel management server 30 transmits the personnel information acquired by the storage control unit 31 in step S40 to the question and answer server 10.

In step S42, the personnel information acquisition unit 26 included in the question and answer server 10 receives personnel information from the personnel management server 30. Next, the candidate extraction unit 27 receives question information regarding similar questions from the question extraction unit 25. Subsequently, the candidate extraction unit 27 extracts personnel information regarding the response candidate based on the history information and personnel information. The candidate extraction unit 27 sends personnel information regarding the extracted response candidates to the proposal output unit 28 .

In step S43, the proposal output unit 28 included in the question and answer server 10 receives the personnel information of the answering candidate from the candidate extraction unit 27. Next, the screen information generation unit 22 reads screen information for displaying the proposal screen from the screen information storage unit 110. Subsequently, the proposal output unit 28 generates proposal information by embedding the received personnel information in the screen information of the proposal screen.

In step S44, the proposal output unit 28 included in the question and answer server 10 transmits the generated proposal information to the user terminal 40-1. The proposal output unit 28 transmits the proposal information to the user terminal 40-1 by e-mail, for example. Further, the proposal output unit 28 may transmit the proposal information to the user terminal 40-1 by, for example, an instant message.

The subsequent processing is the same as the processing after step S21 in the first embodiment, so the description will be omitted here.

<Effects of the second embodiment>
The question-and-answer server in this embodiment outputs proposal information that suggests answer candidates for unanswered questions for a predetermined period based on question information regarding answered questions. Therefore, according to the question and answer server in this embodiment, it is possible to suggest answer candidates for unanswered questions to the questioner.

The question-and-answer server in this embodiment extracts a person who answered a similar question and a person who has a predetermined relationship with the person as answer candidates based on history information and personnel information. Therefore, according to the question-and-answer server in this embodiment, it is possible to suggest suitable answer candidates for unanswered questions for a predetermined period of time.

The question-and-answer server in this embodiment outputs screen information for displaying a request screen for requesting answers from proposed answer candidates. Therefore, according to the question-and-answer server in this embodiment, the questioner can request answers from the selected answer candidates with a simple operation.

[supplement]
The proposal server 20 in the first embodiment and the question and answer server 10 in the second embodiment are examples of information processing devices. The question and answer server 10 in the first embodiment is an example of a second information processing device. The questioner is an example of the first user. The respondent is an example of the second user. User terminal 40-1 is an example of a first information processing terminal. User terminal 40-2 is an example of a second information processing terminal.

Each function of the embodiments described above can be realized by one or more processing circuits. Here, the term "processing circuit" as used herein refers to a processor programmed to execute each function by software, such as a processor implemented by an electronic circuit, or a processor designed to execute each function explained above. This includes equipment such as ASICs (Application Specific Integrated Circuits), DSPs (digital signal processors), FPGAs (field programmable gate arrays), and conventional circuit modules.

The devices described in the examples are merely indicative of one of several computing environments for implementing the embodiments disclosed herein. In some embodiments, question and answer server 10, suggestion server 20, and human resources management server 30 include multiple computing devices, such as server clusters. The plurality of computing devices are configured to communicate with each other via any type of communication link, including a network, shared memory, etc., to perform the processes disclosed herein.

Although the embodiments of the present invention have been described in detail above, the present invention is not limited to these embodiments, and various modifications or variations can be made within the scope of the gist of the present invention as described in the claims. Changes are possible.

1 Information processing system 10 Question answering server 11 Storage control unit 12 Screen information generation unit 13 Question reception unit 14 Answer reception unit 15 History transmission unit 16 Question transmission unit 20 Proposal server 21 Storage control unit 22 Screen information generation unit 23 History acquisition unit 24 Question acquisition section 25 Question extraction section 26 Personnel information acquisition section 27 Candidate extraction section 28 Proposal output section 29 Response request section 30 Personnel management server 31 Storage control section 32 Personnel information transmission section 40 User terminal 41 Transmission/reception section 42 Display control section

JP2021-68182A

Claims (15)

An information processing device capable of communicating with a second information processing device via a network,
history information that associates information regarding a question received by the second information processing device from a first user with information regarding an answer to the question received by the second information processing device from the second user; a history acquisition unit that receives information from the second information processing device via a network;
a question acquisition unit that receives information regarding unanswered questions for which no answers have been accepted from the second information processing device via the network;
an output unit that outputs proposal information that proposes answer candidates for the unanswered questions based on information regarding the unanswered questions and the history information;
An information processing device comprising: 2. The information processing device according to claim 1,
the question acquisition unit receives information regarding the unanswered questions for which no answers have been received for a predetermined period of time;
Information processing device. The information processing device according to claim 2,
a question extraction unit that extracts similar questions similar to the unanswered questions from the history information;
a candidate extraction unit that extracts the second user who has received the answer to the similar question as the answer candidate;
An information processing device further comprising: The information processing device according to claim 3,
The candidate extraction unit further extracts a person who has a predetermined relationship with the answering candidate from the personnel information as the answering candidate.
Information processing device. The information processing device according to claim 4,
The output unit transmits screen information of a proposal screen that displays information regarding the answer candidates to an information processing terminal operated by the first user.
Information processing device. The information processing device according to claim 5,
The suggestion screen displays information representing the relationship that the answer candidate has.
Information processing device. The information processing device according to claim 5,
The proposal screen displays an index calculated based on the number of answers received from the answer candidates.
Information processing device. The information processing device according to claim 5,
The output unit further outputs screen information of a request screen for requesting an answer from the answer candidate.
Information processing device. The information processing device according to claim 1,
the output unit transmits the proposal information to the second information processing device;
Information processing device. An information processing device capable of communicating with a first information processing terminal operated by a first user and a second information processing terminal operated by a second user via a network,
a question reception unit that receives information regarding questions from the first information processing terminal via the network;
an answer reception unit that receives information regarding an answer to the question from the second information processing terminal via the network;
a storage control unit that stores history information in which information regarding the question and information regarding the answer are associated with each other in a storage unit;
an output unit that outputs suggestion information that suggests answer candidates for unanswered questions for which no answers have been received for a predetermined period based on the history information;
An information processing device comprising: An information processing system in which an information processing terminal and an information processing device can communicate via a network,
The information processing terminal is
a transmitter that transmits information regarding the question to a second information processing device via the network;
a receiving unit that receives proposal information for proposing answer candidates for unanswered questions for which no answers have been accepted from the information processing device via the network;
Equipped with
The information processing device includes:
a history acquisition unit that receives history information in which information related to the question and information related to the answer are associated from the second information processing device via the network;
a question acquisition unit that receives information regarding unanswered questions for which no answers have been accepted from the second information processing device via the network;
an output unit that transmits the proposal information to the information processing terminal via the network based on the information regarding the unanswered questions and the history information;
An information processing system equipped with. A computer capable of communicating with a second information processing device via a network,
history information that associates information regarding a question received by the second information processing device from a first user with information regarding an answer to the question received by the second information processing device from the second user; a procedure for receiving from the second information processing device via a network;
a step of receiving information regarding an unanswered question for which no answer has been accepted from the second information processing device via the network;
outputting proposal information that suggests answer candidates for the unanswered question based on information regarding the unanswered question and the history information;
An information processing method that performs. A computer capable of communicating with a first information processing terminal operated by a first user and a second information processing terminal operated by a second user via a network,
a step of receiving information regarding a question from the first information processing terminal via the network;
a step of receiving information regarding an answer to the question from the second information processing terminal via the network;
storing history information in a storage unit that associates information regarding the question with information regarding the answer;
outputting suggestion information that suggests answer candidates for unanswered questions for which no answers have been received for a predetermined period based on the history information;
An information processing method that performs. A computer capable of communicating with a second information processing device via a network,
history information that associates information regarding a question received by the second information processing device from a first user with information regarding an answer to the question received by the second information processing device from the second user; a procedure for receiving from the second information processing device via a network;
a step of receiving information regarding an unanswered question for which no answer has been accepted from the second information processing device via the network;
outputting proposal information that suggests answer candidates for the unanswered question based on information regarding the unanswered question and the history information;
A program to run. a computer capable of communicating with a first information processing terminal operated by a first user and a second information processing terminal operated by a second user via a network;
a step of receiving information regarding a question from the first information processing terminal via the network;
a step of receiving information regarding an answer to the question from the second information processing terminal via the network;
storing history information in a storage unit that associates information regarding the question with information regarding the answer;
outputting suggestion information that suggests answer candidates for unanswered questions for which no answers have been received for a predetermined period based on the history information;
A program to run.

Images