JP2024032682A - Management device, remote support system, management method and management program - Google Patents

Abstract

An object of the present invention is to enable a site worker to efficiently proceed with the site work when carrying out the site work while carrying a worker terminal. SOLUTION: A management device that communicates with a worker terminal carried by a site worker, wherein a control unit included in the management device manages the work contents of the site work by the site worker, and A mode related to power consumption is determined based on the work content, and the worker terminal is controlled to operate in the determined mode. [Selection diagram] Figure 1

Description

The present disclosure relates to a management device, a remote support system, a management method, and a management program.

Management technology that monitors the battery status of worker terminals worn by field workers, such as head-mounted displays, and instructs field workers to reduce power consumption, charge or replace batteries as necessary. Are known.

According to this management technology, for example, when supporting on-site workers remotely via a worker terminal during on-site work, it is possible to prevent situations where the on-site work is interrupted due to insufficient battery power capacity. be able to.

JP2020-096285A

In the case of the above-mentioned management technology, the method of supporting on-site workers must be constant (in other words, the functions of the worker terminals that operate during support are constant, and the amount of power used per unit time during support is also constant). ).

On the other hand, in the case of on-site work, depending on the work scene, it is also possible to change the way of support for on-site workers and control so that only the functions necessary for each support are operated. This type of control makes it possible to reduce power consumption per unit time during support and reduce the frequency of charging or battery replacement, allowing field workers to proceed with field work more efficiently. can.

The present disclosure enables on-site workers to efficiently proceed with on-site work when carrying around a worker terminal while carrying out on-site work.

A first aspect of the present disclosure includes:
A management device that communicates with a worker terminal carried by a site worker,
The control unit included in the management device includes:
Managing the work content of the field work by the field worker,
determining a mode related to power usage of the worker terminal based on the work content;
The worker terminal is controlled to operate according to the determined mode.

According to the first aspect of the present disclosure, when a field worker carries a worker terminal and performs field work, the field worker can efficiently proceed with the field work.

A second aspect of the present disclosure is the management device according to the first aspect, comprising:
The control unit includes:
Control information associated with information indicating the level of difficulty is stored in the storage unit for each work content of the field work,
A mode is determined for each work content based on information indicating the difficulty level.

A third aspect of the present disclosure is the management device according to the second aspect, comprising:
The control unit includes:
storing control information in which attributes of the site worker are associated with each work content of the site work and the information indicating the level of difficulty in the storage unit;
A mode is determined for each work content based on information indicating the difficulty level and attributes of the on-site worker.

A fourth aspect of the present disclosure is the management device according to the first aspect, comprising:
The control unit includes:
Manage process information including the work content,
The mode is stored in association with the process information.

A fifth aspect of the present disclosure is the management device according to the fourth aspect,
The control unit includes:
If the amount of power used by the worker terminal calculated based on the determined mode is equal to or greater than a predetermined threshold, the process information is changed.

A sixth aspect of the present disclosure is the management device according to the fifth aspect, comprising:
The control unit includes:
If the remaining battery level of the worker terminal is less than the amount of power used to complete the work included in the process information, the process information is changed to include a battery charging period.

A seventh aspect of the present disclosure is the management device according to the fifth aspect,
The control unit includes:
When changing the process information of any one of the plurality of site workers, the process information is changed based on the process information of other site workers.

An eighth aspect of the present disclosure is the management device according to the sixth aspect,
The control unit includes:
When changing the process information of any one of the plurality of site workers, the process information is changed based on the process information of other site workers.

A ninth aspect of the present disclosure is a remote support system that includes a worker terminal carried by a site worker and a management device that communicates with the worker terminal,
Any of the control units included in the remote support system includes:
Obtaining the work details of the field work by the field worker,
Switching a mode related to power usage of the worker terminal based on the work content,
It operates depending on the switched mode.

A tenth aspect of the present disclosure is the remote support system according to the ninth aspect,
The control unit includes:
Control information associated with information indicating the level of difficulty is stored in the storage unit for each work content of the field work,
The mode is switched based on the information indicating the difficulty level for each work content.

An eleventh aspect of the present disclosure is the remote support system according to the tenth aspect,
The control unit includes:
storing in a storage unit control information in which attributes of a site worker are associated with each work content of the site work and each piece of information indicating the level of difficulty;
The mode is switched for each work content based on information indicating the difficulty level and attributes of the on-site worker.

A twelfth aspect of the present disclosure is the remote support system according to the ninth aspect,
The control unit includes:
Obtaining process information including the work content,
The mode is stored in association with the process information.

A thirteenth aspect of the present disclosure is the remote support system according to any one of the ninth to twelfth aspects,
The control unit includes:
Calculate the remaining battery level of the worker terminal,
If the calculated remaining amount is less than the amount of power required to complete the task in progress, communication is performed with the data capacity or data quality according to the calculated remaining amount.

A fourteenth aspect of the present disclosure is:
A management method using a management device that communicates with a worker terminal carried by a site worker, the method comprising:
A control unit included in the management device includes:
Managing the work content of the field work by the field worker,
determining a mode related to power usage of the worker terminal based on the work content;
controlling the worker terminal to operate in the determined mode;
Execute processing.

A fifteenth aspect of the present disclosure is a management program, comprising:
In the control unit of the management device that communicates with the worker terminal carried by the site worker,
Managing the work content of the field work by the field worker,
determining a mode related to power usage of the worker terminal based on the work content;
controlling the worker terminal to operate in the determined mode;
Execute the process.

FIG. 1 is a first diagram showing an example of a system configuration of a remote support system. It is a diagram showing an example of the hardware configuration of a management device. It is a diagram showing an example of the hardware configuration of a worker terminal and a remote support device. FIG. 3 is a diagram showing details of the functional configuration of a process management section of the management device. It is a figure showing an example of mode information stored in a management information storage part. FIG. 3 is a diagram illustrating an example of mode assignment information stored in a management information storage unit. It is a figure showing an example of process information generated by a process management department. FIG. 7 is a diagram illustrating an example of process information changed by the process management department. 3 is a first flowchart showing the flow of process information generation processing by a process information generation unit. It is a diagram showing an example of the functional configuration of a worker terminal. It is a flowchart which shows the flow of operation mode switching processing by a worker terminal. FIG. 2 is a diagram showing an example of a functional configuration of a remote support device. FIG. 2 is a second diagram showing an example of a system configuration of a remote support system. 12 is a second flowchart showing the flow of process information generation processing by a process information generation unit.

Each embodiment will be described below with reference to the accompanying drawings. Note that in this specification and the drawings, components having substantially the same functional configuration are given the same reference numerals to omit redundant explanation.

[First embodiment]
<System configuration of remote support system>
First, the system configuration of the remote support system according to the first embodiment will be described. FIG. 1 is a first diagram showing an example of the system configuration of a remote support system. As shown in FIG. 1, the remote support system 100 includes a management device 110, a worker terminal 120, and a remote support device 130.

Note that in this embodiment,
・Site worker 150 working at the work site,
- A supporter 160 who remotely supports the field worker 150 by remotely giving various work instructions to the field worker 150;
A case will be described in which communication is performed via the remote support system 100. Therefore, as described above, in this embodiment, the remote support system 100 includes the worker terminal 120 carried by the field worker 150 and the remote support device 130 used by the supporter 160.

The management device 110 provides a cloud service (two-way communication service) via the network 140, and controls the operation details (operation mode) of the worker terminal 120. However, in the following, a description of the function by which the management device 110 provides the two-way communication service will be omitted, and a description will be given of the function by which the management device 110 controls the operation contents of the worker terminal 120.

In realizing the function for controlling the operation contents of the worker terminal 120, a management program is installed in the management device 110, and by executing the program, the management device 110 can control the process management unit 111. Realize. Thereby, the management device 110 can control the operation contents of the worker terminal 120.

Specifically, the process management section 111 of the management device 110,
- Based on the management information stored in the management information storage unit 112,
For each work content of the field workers 150,
Determining and allocating an operation mode that corresponds to the method of supporting the site worker 150 when the site worker 150 executes each work content, and that is related to the amount of power used by the worker terminal 120.
By doing so, process information (process information associated with an operation mode) corresponding to the method of supporting the field worker 150 is generated. Further, the generated process information is transmitted to the worker terminal 120 and the remote support device 130, and is also stored in the process information storage unit 113.
- When the field worker 150 executes each work content included in the process information, audio data or image data for providing audio or visual work guidance to the field worker 150 is transmitted to the worker terminal 120. do.
- Acquire work progress information indicating that the field worker 150 has executed each work content included in the process information from the worker terminal 120 or the remote support device 130, and manage the progress of the field work by the field worker 150. .
- Acquire battery status information indicating the status (remaining amount) of the battery device of the worker terminal 120, change the process information according to the acquired battery status information, and share the changed process information with the worker terminal 120 and the remote It is transmitted to the support device 130 and also stored in the process information storage section 113.

The worker terminal 120 acquires process information from the management device 110 when the field worker 150 executes the work content, and selects an operation mode assigned (determined) for each work content included in the acquired process information. operate according to. The operation contents of the worker terminal 120 include:
- Receive voice data or image data from the management device 110 when the field worker 150 executes each work content, and provide work guidance to the field worker 150 by voice or image;
- Sending voice data uttered by the field worker 150 to the remote support device 130 via the management device 110 during the field work by the field worker 150;
- Displaying and outputting image data (still image data or moving image data) photographed by the site worker 150 to the site worker 150 during the site work by the site worker 150, or remotely via the management device 110. transmitting to the support device 130;
- Receiving voice data uttered by the supporter 160 from the remote support device 130 via the management device 110 during the site work by the site worker 150, and outputting the voice to the site worker 150;
- Sending battery status information indicating the battery status to the management device 110;
- Sending work progress information indicating that the field worker 150 has executed each work content included in the process information to the management device 110;
etc. are included.

The remote support device 130 operates when the support person 160 provides support to the field worker 150 remotely. Specifically, the remote support device 130:
- Receive voice data uttered by the site worker 150 during the site work by the site worker 150 via the management device 110, and output the voice to the supporter 160.
- Image data (still image data or moving image data) photographed by the site worker 150 during the site work by the site worker 150 is received via the management device 110 and output to the supporter 160 for display.
- Send audio data uttered by the supporter 160 to the worker terminal 120 via the management device 110 during the on-site work by the on-site worker 150.
- Send image data necessary for supporting the site worker 150 to the worker terminal 120 via the management device 110 while the site worker 150 is working on the site.
- Receive process information from the management device 110, and when the field worker 150 completes any of the work contents included in the process information with support from the supporter 160, work progress information is sent to the management device 110. Send.

In this way, in the remote support system 100 according to the first embodiment, the management device 110 determines and assigns the operation mode for each work content based on the management information, so that the remote support system 100 can adjust the operation mode according to the method of support for the field worker. Generate process information. Further, in the remote support system 100 according to the first embodiment, the worker terminal 120 acquires process information and switches the operation mode for each work content. As a result, according to the first embodiment, when providing support to on-site workers, it is possible to operate only the functions necessary for each support, and the amount of power used by the worker terminal 120 can be reduced.

As a result, according to the first embodiment, it is possible to reduce the frequency of charging or battery replacement, and the on-site worker can carry out the on-site work while carrying the worker terminal. can proceed.

<Hardware configuration of management device>
Next, the hardware configuration of the management device 110 that constitutes the remote support system 100 will be explained. FIG. 2 is a diagram showing an example of the hardware configuration of the management device.

As shown in FIG. 2, the management device 110 includes a processor 201, a memory 202, an auxiliary storage device 203, an operating device 204, a display device 205, a communication device 206, and a drive device 207. Note that each piece of hardware in the management device 110 is interconnected via a bus 208.

The processor 201 includes various calculation devices such as a CPU (Central Processing Unit). The processor 201 reads various programs (for example, management programs, etc.) onto the memory 202 and executes them.

The memory 202 includes main storage devices such as ROM (Read Only Memory) and RAM (Random Access Memory). The processor 201 and the memory 202 form a so-called computer (also referred to as a "control unit"), and when the processor 201 executes various programs read onto the memory 202, the computer realizes various functions.

The auxiliary storage device 203 stores various programs and various data used when the various programs are executed by the processor 201. Note that the management information storage section 112 and the process information storage section 113 are realized by the auxiliary storage device 203.

The operating device 204 is an operating device used by an administrator (not shown) of the managing device 110 to perform various operations. The display device 205 is a display device that displays the results of various processes executed by the management device 110.

Communication device 206 is a communication device for communicating with external devices (eg, worker terminal 120, remote support device 130) via network 140.

The drive device 207 is a device for setting the storage medium 210. The storage medium 210 herein includes a medium that stores information optically, electrically, or magnetically, such as a CD-ROM, a flexible disk, or a magneto-optical disk. Furthermore, the storage medium 210 may include a semiconductor memory that electrically stores information, such as a ROM or a flash memory.

Note that the various programs to be installed in the auxiliary storage device 203 are installed by, for example, setting the distributed storage medium 210 in the drive device 207 and reading out the various programs stored in the storage medium 210 by the drive device 207. be done. Alternatively, various programs installed in the auxiliary storage device 203 may be installed by being downloaded from the network 140 via the communication device 206.

<Hardware configuration of worker terminal and remote support device>
Next, an example of the hardware configuration of the worker terminal 120 and the remote support device 130 will be described. FIG. 3 is a diagram showing an example of the hardware configuration of a worker terminal and a remote support device.

Of these, FIG. 3A shows an example of the hardware configuration of the worker terminal 120. As shown in FIG. 3A, the worker terminal 120 includes a processor 301, a memory 302, an auxiliary storage device 303, and a communication device 304. Further, the worker terminal 120 includes a battery device 305, an audio acquisition device 306, an audio output device 307, an imaging device 308, an image output device 309, and an operating device 310. Note that each piece of hardware that constitutes the worker terminal 120 is interconnected via a bus 311.

The processor 301 includes various calculation devices such as a CPU (Central Processing Unit). The processor 301 reads various programs (for example, a worker terminal program described below) onto the memory 302 and executes them.

The memory 302 includes main storage devices such as ROM (Read Only Memory) and RAM (Random Access Memory). The processor 301 and the memory 302 form a so-called computer (also referred to as a "control unit"), and when the processor 301 executes various programs read onto the memory 302, the computer realizes various functions.

The auxiliary storage device 303 stores various programs and various information used when the various programs are executed by the processor 301.

The communication device 304 is a communication device for transmitting and receiving various data (for example, image data, audio data, process information, battery status information, work progress information, etc.) to and from the management device 110.

The battery device 305 supplies power to each hardware of the worker terminal 120, and outputs battery status information indicating the state (remaining amount) of the battery device 305.

The audio acquisition device 306 detects audio based on the utterances of the field worker 150 and generates audio data. The audio output device 307 outputs audio data received from the management device 110 to the site worker 150 carrying the worker terminal 120, for example.

The imaging device 308 photographs the surroundings (work site) of the site worker 150 wearing the worker terminal 120, and generates still image data or moving image data. The image output device 309 outputs, for example, image data received from the management device 110 for display to the site worker 150 carrying the worker terminal 120.

The operating device 310 accepts simple operations on the worker terminal 120 by the site worker 150, such as turning on/off the power of the worker terminal 120.

Further, FIG. 3(b) shows the hardware configuration of the remote support device 130. Note that the hardware configuration of the remote support device 130 is generally the same as the hardware configuration of the worker terminal 120 shown in FIG. .

The difference between the remote support device 130 and the worker terminal 120 is that the remote support device 130 does not have the battery device 305 and the imaging device 308. Further, in the case of the remote support device 130, a drive device 329 is included. Note that the drive device 329 is the same as the drive device 207 of the management device 110 described in FIG. 2, so a description thereof will be omitted here.

<Details of the functional configuration of the process control section of the management device>
Next, details of the functional configuration of the process management section 111 of the management device 110 will be described. FIG. 4 is a diagram showing details of the functional configuration of the process management section of the management device. As shown in FIG. 4, the process management section 111 further includes a process information generation section 410 and a progress management section 420.

The process information generation unit 410 receives input from the administrator (not shown) of the management device 110 regarding each work content to be included in the process information and the attributes of the field worker who executes each work content. Furthermore, upon receiving input regarding the content of the work and the attributes of the on-site worker, the process information generation unit 410 refers to the management information stored in the management information storage unit 112.

Note that the management information stored in the management information storage unit 112 includes:
- "Mode information" in which the operation content of the worker terminal 120 and the power usage amount of the worker terminal 120 in each operation content are associated for each operation mode;
- "Mode assignment information" (an example of control information) that associates the difficulty level of the work and the attributes of the on-site worker for each work content,
is included. The process information generation unit 410 refers to the "mode assignment information" for each work content for which the input is received, and determines and assigns an operation mode according to the attributes of the field worker for whom the input is received. As a result, the process information generation unit 410 generates process information in which an operation mode is assigned (determined) for each work content.

Further, the process information generation unit 410 calculates the amount of power used when the worker terminal 120 is operated in the operation mode assigned to each work content by referring to the "mode information". As a result, the process information generation unit 410 determines whether or not the battery device 305 of the worker terminal 120 needs to be charged, and if it is determined that charging is necessary, a charging section is provided between any of the work contents. Change to process information.

Further, the process information generation unit 410 transmits the generated process information (or changed process information) to the worker terminal 120 and stores it in the process information storage unit 113.

Further, the process information generation unit 410 receives battery status information (remaining capacity of the battery device 305) from the worker terminal 120 during the on-site work by the on-site worker 150. Then, the process information generation unit 410 compares the received battery status information with the planned power consumption required to complete the remaining work contents. Further, as a result of the comparison, if the remaining power of the battery device 305 of the worker terminal 120 is lower than the planned power usage amount, the process information generation unit 410 generates process information in which a charging section is provided between the remaining work contents. Change to Further, the process information generation unit 410 transmits the changed process information to the worker terminal 120 and stores it in the process information storage unit 113.

As a result, according to the first embodiment, it is possible to prevent a situation in which any of the work contents included in the process information is interrupted due to insufficient power supply capacity of the battery device 305.

Further, the progress management unit 420 compares the process information stored in the process information storage unit 113 with the work progress information transmitted from the worker terminal 120 or the remote support device 130, thereby improving the progress of the work performed by the field worker 150. Manage the progress of

The progress management unit 420 also provides audio data or image data for providing audio or visual work guidance to the field worker 150 when the field worker 150 executes each work content included in the process information. is transmitted to the worker terminal 120. Note that the work guidance by the progress management unit 420 may be performed in response to a voice inquiry from the worker terminal 120 regarding the content of the next work.

<Management information details>
Next, details of "mode information" and "mode assignment information" included in the management information stored in the management information storage unit 112 will be explained.

(1) Description of mode information First, details of "mode information" will be explained. FIG. 5 is a diagram illustrating an example of mode information stored in the management information storage unit. As shown in FIG. 5, the mode information 500 includes information items such as "level", "operation mode", "worker terminal (input)", "worker terminal (output)", and "power usage". is included.

“Level” stores the method of support for the field worker 150. As shown in FIG. 5, the support methods for the field worker 150 in this embodiment include "no support", "simple support", and "detailed support (remote support by supporter)". Note that "no support" refers to a case where no support is provided to the field worker 150, and "simple support" means that the management device 110 provides the following to the field worker 150 based on process information. Refers to a simple support method that merely guides you through the work. On the other hand, "detailed support (remote support by a supporter)" refers to a method in which the supporter 160 remotely supports the field work performed by the field worker 150 by using a two-way communication service.

In the "operating mode", mode names indicating operation contents with different amounts of power consumption are stored for each "level". In the example of FIG. 5, two types of operation contents are stored for each "level", and "1-1" to "3-2" are stored as mode names, respectively.

The "worker terminal (input)" further includes "audio data," "still image data," "moving image data," and "progress information" as information items.

"Audio data" stores information indicating whether the worker terminal 120 performs an operation to acquire audio data when executing the corresponding driving mode.

"Still image data" stores information indicating whether the worker terminal 120 performs an operation to acquire still image data when executing the corresponding driving mode.

“Moving image data” stores information indicating whether the worker terminal 120 performs an operation to acquire moving image data when executing the corresponding driving mode.

The "progress information" stores information indicating whether the worker terminal 120 performs an operation to acquire work progress information when executing the corresponding operation mode.

Further, the "worker terminal (output)" further includes "audio data" and "still image data" as information items.

"Audio data" stores information indicating whether the worker terminal 120 performs an operation of outputting audio data when executing the corresponding driving mode.

“Still image data” stores information indicating whether the worker terminal 120 performs an operation of outputting still image data when executing the corresponding operation mode.

“Power consumption” stores the power consumption per unit time of the worker terminal 120 when the corresponding operation mode is executed.

According to the example in FIG. 5, when the operation mode is "1-1", the worker terminal 120 accepts the input of work progress information, performs the operation of transmitting it to the management device 110, and inputs other data. operations that output data are not performed.

When the operation mode is "1-2", the worker terminal 120 generates still image data when the field worker 150 instructs to take a still image, sends it to the management device 110, and also sends it to the management device 110. The operation shown in 120 is performed. Further, the worker terminal 120 receives input of work progress information and performs an operation of transmitting the information to the management device 110.

When the operation mode is "2-1", the worker terminal 120 accepts an inquiry from the field worker 150 about the next work content, sends it to the management device 110, receives voice data from the management device 110, and inquires about the next work. Performs actions that provide voice guidance regarding the work details. Further, the worker terminal 120 receives input of work progress information and performs an operation of transmitting the information to the management device 110.

When the operation mode is "2-2", the worker terminal 120 accepts an inquiry from the field worker 150 about the next work content, sends it to the management device 110, receives voice data from the management device 110, and inquires about the next work. Performs actions that provide voice guidance regarding the work details. Further, when the on-site worker 150 instructs to take a still image, the worker terminal 120 generates still image data, transmits it to the management device 110, and outputs the still image data for display on the worker terminal 120. Furthermore, the worker terminal 120 performs an operation of accepting input of progress information and transmitting it to the management device 110.

When the operation mode is "3-1", the worker terminal 120 performs an operation of transmitting audio data uttered by the on-site worker 150 to the remote support device 130 via the management device 110. Further, the worker terminal 120 receives audio data uttered by the supporter 160 from the remote support device 130 via the management device 110, and performs an operation to output the audio to the field worker 150.

When the operation mode is "3-2", the worker terminal 120 performs an operation of transmitting audio data uttered by the field worker 150 and captured moving image data to the remote support device 130 via the management device 110. I do. Further, the worker terminal 120 receives audio data uttered by the supporter 160 from the remote support device 130 via the management device 110, and performs an operation to output the audio to the field worker 150. Further, when the field worker 150 instructs to take a still image, the worker terminal 120 generates still image data, transmits it to the management device 110, and outputs the still image data for display on the worker terminal 120.

As shown in FIG. 5, the power consumption per unit time for each driving mode is smaller as the driving mode is closer to "1-1", and larger as the driving mode is closer to "3-2" (E1< E2<E3<E4<E5<E6).

(2) Mode assignment information Next, "mode assignment information" will be explained. FIG. 6 is a diagram illustrating an example of mode assignment information stored in the management information storage unit. As shown in FIG. 6, the mode assignment information 600 includes "work content", "difficulty level", "driving mode", and "worker attribute" as information items.

“Work content” stores the work content to be executed by the field worker 150. The example in FIG. 6 shows that "work contents A" to "work contents C" are stored as "work contents." If the process information is related to maintenance of air conditioning equipment, "Work content A" may be, for example, confirmation work, "Work content B" may be, for example, curing work, and "Work content C" may be, for example, curing work. , for example, refer to disassembly work and replacement work, respectively.

The "difficulty level" stores the difficulty level of the associated "work content." In the example of FIG. 6, the "difficulty level" is "difficulty level a" for "work content A", "difficulty level b" for "work content B", and "difficulty level b" for "work content C". It shows how "difficulty level c" is associated with each other.

The "driving mode" stores the driving modes that are executable at the associated "difficulty level." In the example of FIG. 6, in the case of "difficulty level a", driving mode = "2-2" to "3-2" are executable, and in the case of "difficulty level b", driving mode = "1-2". ~ "3-1" indicates that it is executable. Further, in the case of "difficulty level c", it is shown that the driving modes "1-1" to "2-1" are executable.

The "worker attributes" further include "high skill" and "low skill" as information items. "High skill" stores information indicating the operating mode in which the worker terminal 120 operates when a field worker with high work skills executes the associated work content of the difficulty level, as a worker attribute. be done. In addition, "low skill" includes, as a worker attribute, information indicating the driving mode in which the worker terminal 120 operates when a field worker with low work skills executes the work content of the associated difficulty level. is stored.

According to the example in FIG. 6, when "work content A" is executed by a field worker who has a "high skill" worker attribute, the worker terminal 120 operates in the operation mode = "2-2". . Further, according to the example of FIG. 6, when "work content A" is executed by a field worker who has the worker attribute of "low skill", the worker terminal 120 is set to operation mode = "3-2". Operate.

Similarly, according to the example of FIG. 6, when "work content B" is executed by a field worker who has the worker attribute of "high skill", the worker terminal 120 sets the operation mode to "1-2". It works. Further, according to the example of FIG. 6, when "work content B" is executed by a field worker who has the worker attribute of "low skill", the worker terminal 120 is set to operation mode = "3-2". Operate.

Similarly, according to the example of FIG. 6, when "work content C" is executed by a field worker who has the worker attribute of "high skill", the worker terminal 120 sets the operation mode to "1-1". It works. Further, according to the example of FIG. 6, when "work content C" is executed by a field worker who has the worker attribute of "low skill", the worker terminal 120 is set to operation mode = "2-1". Operate.

<Explanation of process information>
Next, process information generated by the process information generation section 410 of the process management section 111 will be explained. FIG. 7 is a diagram showing an example of process information generated by the process management section. In the example of FIG. 7, the process information generation unit 410 of the process management unit 111
・Accepts the input of "work content A", "work content B", and "work content C" as work content,
・Accepted the input of "low skill" and the input of "high skill" as the worker attributes of the field worker who executes each work content,
The situation is shown (see reference numeral 710). In addition, in reference numeral 710, the length of each rectangular frame of "work content A" to "work content C" represents the length of time required to execute each work content.

In the example shown in FIG. 7, the process information generation unit 410 refers to the mode assignment information 600 of the management information stored in the management information storage unit 112 to determine the operation mode of the worker terminal 120 to be assigned to each work content. Determine and allocate. In FIG. 7, a graph 720 represents the assigned (determined) operation modes, and a reference numeral 721 indicates the work when a field worker with worker attribute = "low skill" executes each work content. represents the operating mode of the user terminal 120. Further, the reference numeral 722 represents the operation mode of the worker terminal 120 when a site worker with worker attribute = "high skill" executes each work content.

Further, the process information generation unit 410 refers to the mode information 500 and calculates the amount of power used in the assigned (determined) operation mode. In FIG. 7, a graph 730 represents the amount of power used per unit time in each operation mode, and a graph 731 indicates that a field worker with worker attribute = "low skill" executes each work content. It represents the amount of electricity used per unit time. Further, reference numeral 732 represents the amount of power used per unit time when a field worker with worker attribute = "high skill" executes each work content.

Further, the process information generation unit 410 calculates the amount of power used over time, and based on the calculated amount of power used, calculates the remaining amount of the battery device 305 at each time when each work content is executed. . In FIG. 7, a graph 740 represents the remaining amount of the battery device 305 at each time, and a reference numeral 741 indicates the amount of power remaining in the battery device 305 at each time. , represents the remaining amount of the battery device 305 at each time. Further, reference numeral 742 represents the remaining amount of the battery device 305 at each time when a field worker with worker attribute = "low skill" executes each work content.

According to the graph 740, when the worker attribute = "high skill", the remaining capacity of the battery device 305 does not become zero (it is greater than or equal to a predetermined threshold) even when the work of "work content C" is completed. Therefore, the process information generation unit 410 generates process information shown at 750, and transmits the process information shown at 750 to the worker terminal 120 of the site worker whose worker attribute is "high skill".

On the other hand, according to the graph 740, when the worker attribute = "low skill", the remaining capacity of the battery device 305 becomes zero (less than a predetermined threshold) when the work of "work content B" is completed. . Therefore, the process information generation unit 410 determines that the process information of the site worker whose worker attribute is "low skill" needs to be changed.

FIG. 8 is a diagram showing an example of process information changed by the process management department. In FIG. 8, reference numeral 810 is an example of process information changed by the process information generation unit 410. The process information generation unit 410 refers to the mode assignment information 600 to determine and allocate the operating mode of the worker terminal 120 to each work content included in the changed process information (reference numeral 810). In addition, in this embodiment, when the process information generation unit 410 changes the process information, it does not change the assignment of the operation mode. This is because changing the assignment of operation modes will lead to a decrease in the quality of the work performed by the field workers 150. Therefore, the reference numeral 821 in the graph 840 in FIG. 8 is the same as the reference numeral 721 in the graph 720 in FIG. 7 (excluding break time).

Further, the process information generation unit 410 refers to the mode information 500 and calculates the amount of power used in the assigned operation mode. In FIG. 8, a graph 830 represents the power consumption per unit time in each operation mode, and a graph 831 indicates that a field worker with worker attribute = "low skill" is performing the field work of each work content. It represents the amount of power used per unit time when executing.

As described above, since the assignment of driving modes is not changed, the reference numeral 831 in the graph 830 is the same as the reference numeral 731 in the graph 730 of FIG. 7 (excluding break time).

Further, the process information generation unit 410 calculates the amount of power used over time, and calculates the remaining amount of the battery device 305 based on the calculated amount of power used. In FIG. 8, a graph 840 represents the remaining amount of the battery device 305 at each time, and a reference numeral 841 indicates the amount of power remaining in the battery device 305 at each time. , represents the remaining amount of the battery device 305 at each time.

According to code 841, the remaining capacity of the battery device 305 becomes zero when "work content B" is completed, but the battery device 305 is charged using the subsequent break time (=charging section). be exposed. As a result, the remaining capacity of the battery device 305 does not become zero (at or above a predetermined threshold) at the time when "work content C" is completed.

Therefore, the process information generation unit 410 transmits the process information indicated by reference numeral 810 to the worker terminal 120 of the site worker whose worker attribute is "low skill."

As described above, in the management device 110 according to the first embodiment, the worker terminal 120 is controlled to operate in different operation modes depending on the worker attributes of the on-site worker. The process information will be changed appropriately, taking into account that the amount of power used will also differ.

As a result, according to the first embodiment, it is possible to prevent a situation in which any of the work contents included in the process information is interrupted due to insufficient power supply capacity of the battery device 305.

<Flow of process information generation process>
Next, the flow of process information generation processing by the process information generation unit 410 will be explained. FIG. 9 is a first flowchart showing the flow of process information generation processing by the process information generation unit.

In step S901, the process information generation unit 410 acquires each work content to be included in the process information.

In step S902, the process information generation unit 410 receives input regarding the attributes of the field workers who execute each task.

In step S903, the process information generation unit 410 determines and allocates an operation mode to be assigned to each work content for which input has been received.

In step S904, the process information generation unit 410 calculates the amount of power used to complete each task.

In step S905, the process information generation unit 410 determines whether the calculated power consumption is equal to or greater than a predetermined threshold. If it is determined in step S905 that the calculated power usage amount is equal to or greater than the predetermined threshold (in the case of YES in step S905), the process advances to step S906.

In step S906, the process information generation unit 410 changes the process information, and returns to step S903.

On the other hand, if it is determined in step S905 that the calculated power usage amount is less than the predetermined threshold (NO in step S905), the process advances to step S907.

In step S907, the process information generation unit 410 transmits process information (work content, operation mode) to the worker terminal 120 and the remote support device 130.

In step S908, the process information generation unit 410 acquires the remaining amount of the battery device 305 from the worker terminal 120 as battery status information.

In step S909, the process information generation unit 410 determines the planned power usage necessary to complete the remaining work contents from the operation mode assigned to the work contents to be executed after the time when the remaining amount of the battery device 305 is acquired. Calculate the amount. Further, the process information generation unit 410 determines whether the calculated scheduled power consumption exceeds the remaining amount of the battery device 305.

In step S909, if it is determined that the calculated scheduled power usage exceeds the remaining amount of the battery device 305 (the remaining amount of the battery device 305 is less than the calculated scheduled power usage) (if YES in step S909) ), the process advances to step S910.

In step S910, the process information generation unit 410 changes the process information regarding the work content to be executed after the time when the remaining amount of the battery device 305 is acquired.

In step S911, the process information generation unit 410 transmits the changed process information (work content, operation mode) to the worker terminal 120 and the remote support device 130.

On the other hand, if it is determined in step S909 that the calculated scheduled power consumption is less than or equal to the remaining amount of the battery device 305 (NO in step S909), the process directly advances to step S912.

In step S912, the process information generation unit 410 determines whether all work contents included in the process information have been completed. If it is determined in step S912 that there is work content that has not been completed (NO in step S912), the process returns to step S908.

On the other hand, if it is determined in step S912 that all work contents have been completed (YES in step S912), the process information generation process is ended.

<Functional configuration of worker terminal>
Next, the functional configuration of the worker terminal 120 will be explained. FIG. 10 is a diagram illustrating an example of the functional configuration of a worker terminal. A worker terminal program is installed in the worker terminal 120, and when the program is executed, the worker terminal 120 functions as a process information acquisition section 1101 and an operation mode setting section 1102. The worker terminal 120 also includes an audio input section 1103, an image input section 1104, a transmission section 1105, an image output section 1106, an audio output section 1107, a reception section 1108, a battery state determination section 1109, an information transmission section 1110, and a progress information input section. 1112.

The process information acquisition unit 1101 acquires process information from the management device 110. Further, the process information acquisition unit 1101 manages the content of the work currently being executed by receiving progress information from the progress information input unit 1112. Further, the process information acquisition unit 1101 notifies the operation mode setting unit 1102 of the operation mode assigned to the current work content.

The operation mode setting unit 1102 sets the operation contents according to the operation mode to the voice input unit 1103 and the image input unit 1104 in order to realize the operation according to the operation mode notified by the process information acquisition unit 1101. do.

Further, the driving mode setting unit 1102 notifies the reducing unit 1111 about the driving mode assigned to the current work content.

The voice input unit 1103 acquires the voice data detected by the voice acquisition device 306 and performs an operation according to the operation content set by the driving mode setting unit 1102. For example, when the driving mode is "1-1" or "1-2", the voice input unit 1103 does not notify the transmission unit 1105 of the acquired voice data. On the other hand, when the driving mode is "2-1", "2-2", "3-1", or "3-2", the voice input section 1103 notifies the transmission section 1105 of the acquired voice data.

Furthermore, when the audio input unit 1103 receives a data capacity reduction instruction (data quality reduction instruction) from the reduction unit 1111, the audio input unit 1103 performs processing to reduce the data capacity of the acquired audio data (data quality reduction processing). ) and then notifies the transmitter 1105.

The image input unit 1104 acquires image data (still image data or moving image data) captured by the imaging device 308, and performs an operation according to the operation content set by the driving mode setting unit 1102.

For example, when the driving mode is "1-1", "2-1", or "3-1", the image input unit 1104 does not notify the image output unit 1106 and the transmission unit 1105 of the acquired still image data. On the other hand, when the driving mode is "1-2", "2-2", or "3-2", the image input unit 1104 notifies the image output unit 1106 and the transmission unit 1105 of the acquired still image data.

Furthermore, when the driving mode is "1-1" to "3-1", the image input unit 1104 does not notify the transmission unit 1105 of the acquired moving image data. On the other hand, when the driving mode is "3-2", the image input unit 1104 notifies the transmission unit 1105 of the acquired moving image data.

When the image input unit 1104 receives a data capacity reduction instruction (data quality reduction instruction) from the reduction unit 1111, the image input unit 1104 performs processing to reduce the data capacity of the acquired still image data (or moving image data). (processing that reduces data quality). The image input unit 1104 also notifies the transmission unit 1105 of still image data (or moving image data) after execution.

When the transmission unit 1105 is notified of audio data from the audio input unit 1103, the transmission unit 1105 transmits the notified audio data to the management device 110 or the remote support device 130. Further, when the transmitting unit 1105 is notified of still image data or moving image data from the image input unit 1104, the transmitting unit 1105 transmits the notified still image data or moving image data to the remote support device 130.

The image output unit 1106 acquires the still image data received by the reception unit 1108 and outputs the still image data to the image output device 309 for display.

Further, when the image output unit 1106 is notified of still image data by the image input unit 1104, the image output unit 1106 displays and outputs the notified still image data to the image output device 309.

The audio output unit 1107 acquires the audio data received by the receiving unit 1108 and outputs the audio data to the audio output device 307.

The battery state determining unit 1109 acquires the remaining amount of the battery device 305 detected by the battery device 305 and notifies the information transmitting unit 1110 and the reduction unit 1111.

The reduction unit 1111 monitors the remaining amount of the battery device 305 notified by the battery state determination unit 1109. In addition, the reduction unit 1111 calculates the remaining amount of the battery device 305 and the planned power consumption in the current operation mode (the planned power consumption required to complete the work contents during the field work) notified by the operation mode setting unit 1102. (amount used). Furthermore, if the reduction unit 1111 determines that the planned power consumption required to complete the work content during the field work exceeds the remaining capacity of the battery device 305, the reduction unit 1111 issues a data capacity reduction instruction (data quality (reduction instruction) is notified to the audio input unit 1103 and the image input unit 1104.

The progress information input unit 1112 receives work progress information that is input every time the field worker 150 completes the work content included in the process information, and notifies the process information acquisition unit 1101 and the information transmission unit 1110.

The information transmitting unit 1110 transmits the remaining amount of the battery device 305 notified by the battery status determining unit 1109 to the management device 110 as battery status information. Further, the information transmitting unit 1110 transmits work progress information notified from the progress information inputting unit 1112 to the management device 110.

<Flow of operation mode switching process>
Next, among the processes executed by the worker terminal 120, the flow of the operation mode switching process for switching the operation mode will be described. FIG. 11 is a flowchart showing the flow of operation mode switching processing by the worker terminal.

In step S1201, the process information acquisition unit 1101 acquires process information from the management device 110, and identifies the operation mode assigned to the work content currently being executed.

In step S1202, the driving mode setting unit 1102 sets the operation content according to the driving mode so that the voice input unit 1103 and the image input unit 1104 realize the operation according to the specified driving mode.

In step S1203, the battery state determining unit 1109 calculates the remaining amount of the battery device 305 and transmits it to the management device 110.

In step S1204, the process information acquisition unit 1101 determines whether or not the changed process information has been received from the management device 110 in response to transmitting the remaining amount of the battery device 305. If it is determined in step S1204 that the changed process information has been received (YES in step S1204), the process returns to step S1202. In this case, steps S1202 and S1203 are executed under the changed process information.

On the other hand, if it is determined in step S1204 that the changed process information has not been received (NO in step S1204), the process advances to step S1205.

In step S<b>1205 , the reduction unit 1111 determines whether the planned amount of power used to complete the work being performed on site exceeds the remaining amount of the battery device 305 .

If it is determined in step S1205 that the planned amount of power used to complete the work being performed on-site exceeds the remaining capacity of the battery device 305 (if YES in step S1205), The process advances to step S1206.

In step S1206, the reduction unit 1111 notifies the audio input unit 1103 and the image input unit 1104 of a data capacity reduction instruction (data quality reduction instruction).

On the other hand, if it is determined in step S1205 that the planned power consumption required to complete the work being performed on site is less than or equal to the remaining amount of the battery device 305 (if NO in step S1205) , directly proceeds to step S1207.

In step S1207, the process information acquisition unit 1101 determines whether all work contents included in the process information have been completed. If it is determined in step S1207 that there is work content that has not been completed (NO in step S1207), the process returns to step S1203.

On the other hand, if it is determined in step S1207 that all the work contents included in the process information have been completed (in the case of YES in step S1207), the operation mode switching process is ended.

In this way, the worker terminal 120 operates in an operation mode based on the process information received from the management device 110 or the changed process information. Furthermore, when the remaining capacity of the battery device 305 is insufficient for the content of the work being performed at the site, the worker terminal 120 takes measures by reducing the data capacity (or reducing the data quality).

That is, in the remote support system 100 according to the first embodiment,
・If the problem can be solved by changing the process information, the problem can be solved by changing the process information.
- If the problem cannot be solved by changing the process information, reduce the data volume (or reduce the data quality).
composition. As a result, according to the first embodiment, it is possible to avoid a situation where any of the work contents included in the process information is interrupted due to insufficient power supply capacity of the battery device 305.

<Functional configuration of remote support device>
Next, the functional configuration of the remote support device 130 will be explained. FIG. 12 is a diagram showing an example of the functional configuration of the remote support device. A remote support program is installed in the remote support device 130, and when the program is executed, the remote support device 130 functions as a process information acquisition unit 1301, a reception unit 1302, an audio output unit 1303, and an image output unit 1304. Function. Further, the remote support device 130 functions as a transmitting section 1305, a voice inputting section 1306, an information transmitting section 1307, and a progress information inputting section 1308.

The process information acquisition unit 1301 acquires process information from the management device 110 and outputs the information to be displayed on the display device 205, for example. Further, the process information acquisition unit 1301 notifies the progress information input unit 1308 of the acquired process information.

The receiving unit 1302 receives audio data from the management device 110 and notifies the audio output unit 1303. The receiving unit 1302 also receives moving image data from the management device 110 and notifies the image output unit 1304 of the received moving image data.

The audio output unit 1303 outputs the audio data notified by the receiving unit 1302 to the audio output device 326.

The image output unit 1304 outputs the moving image data notified from the reception unit 1302 to the image output device 328 for display.

The audio input unit 1306 acquires audio data detected by the audio acquisition device 325 and notifies the transmitting unit 1305 of the audio data.

The transmitting unit 1305 transmits the audio data notified by the audio input unit 1306 to the worker terminal 120 via the management device 110.

The progress information input unit 1308 inputs work progress information when the supporter 160 learns that the field work by the field worker 150 has been completed through two-way communication with the field worker 150. Progress information input section 1308 notifies information transmission section 1307 of the input work progress information.

The information transmitting unit 1307 transmits the notified work progress information to the management device 110.

<Summary>
As is clear from the above description, the management device 110 according to the first embodiment communicates with the worker terminal 120 carried by the site worker,
・Manage process information including the content of on-site work by on-site workers.
- The operating mode of the worker terminal 120 is determined based on each work content included in the process information, and the worker terminal 120 is controlled to operate according to the determined operating mode.

Thereby, according to the management device 110 according to the first embodiment, when the site worker carries the worker terminal and performs the site work, it is possible to efficiently proceed with the site work.

[Second embodiment]
In the first embodiment, the remote support system 100 has been described as including one worker terminal 120. However, the number of worker terminals 120 is not limited to one, and may include a plurality of worker terminals. The second embodiment will be described below, focusing on the differences from the first embodiment.

<System configuration of remote support system>
First, the system configuration of the remote support system according to the second embodiment will be described. FIG. 13 is a second diagram showing an example of the system configuration of the remote support system. The difference from the remote support system 100 according to the first embodiment shown in FIG. This includes user terminals.

Note that the functions of each of the N worker terminals 120_1 to 120_N included in the remote support system 1400 are the same as the functions of the worker terminal 120 included in the remote support system 100 in FIG.

Further, the functions of the remote support device 130 included in the remote support system 1400 are also the same as the functions of the remote support device 130 included in the remote support system 100 of FIG.

On the other hand, the functions of the process management unit 1401 of the management device 110 included in the remote support system 1400 are different from the functions of the process management unit 111 of the management device 110 included in the remote support system 100 of FIG.

Specifically, in the case of the process management department 1401, for example, the process information is changed so that the timing at which the supporter 160 provides support does not overlap among the field workers 150_1 to 150_N.

Alternatively, in the case of the process management unit 1401, the process information is changed so as to minimize the waiting time of the field workers 150_1 to 150_N to receive support from the support person 160, for example.

<Flow of process information generation process>
Next, the flow of process information generation processing by the process information generation unit 410 (not shown in FIG. 13) of the process management unit 1401 in the second embodiment will be described. FIG. 14 is a second flowchart showing the flow of process information generation processing by the process information generation unit.

In step S1501, the process information generation unit 410 acquires each work content to be included in each of the N pieces of process information.

In step S1502, the process information generation unit 410 receives input regarding the attributes of the field workers who execute each work content.

In step S1503, the process information generation unit 410 determines and allocates the operation mode to which each of the received work contents is to be assigned.

In step S1504, the process information generation unit 410 calculates the amount of power used to complete each task.

In step S1505, the process information generation unit 410 determines whether the calculated power usage amount for a specific worker terminal is equal to or greater than a predetermined threshold value. If it is determined in step S1505 that the calculated power usage amount for the specific worker terminal is equal to or greater than the predetermined threshold (YES in step S1505), the process advances to step S1506.

In step S1506, the process information generation unit 410 changes the process information of the specific site worker based on the process information of other site workers, and returns to step S1503. Specifically, the process information generation unit 410 changes the process information of a specific site worker so that the timing at which the supporter 160 provides support does not overlap among the site workers 150_1 to 150_N. Alternatively, the process information generation unit 410 changes the process information of a specific site worker so that the waiting time of the site workers 150_1 to 150_N to receive support from the supporter 160 is minimized.

On the other hand, if it is determined in step S1505 that the calculated power usage amounts are less than the predetermined threshold for all worker terminals (if NO in step S1505), the process advances to step S1507.

In step S1507, the process information generation unit 410 transmits N pieces of process information (work content, operation mode) to the worker terminals 120_1 to 120_N and the remote support device 130, respectively.

In step S1508, the process information generation unit 410 acquires the remaining amount of the battery device 305 as battery status information from each worker terminal.

In step S1509, the process information generation unit 410 calculates the planned power consumption required to complete the remaining work contents from the operation mode assigned to the work contents to be executed after the time when the remaining power of the battery device is acquired. Calculate. Further, the process information generation unit 410 determines whether or not the calculated scheduled power usage amount exceeds the remaining amount of the battery device 305 for a specific worker terminal.

In step S1509, for a specific worker terminal, the calculated scheduled power consumption exceeds the remaining amount of the battery device 305 of the worker terminal (the remaining amount of the battery device 305 of the worker terminal Suppose that it is determined that the amount is less than the usage amount). In this case (if YES in step S1509), the process advances to step S1510.

In step S1510, the process information generation unit 410 generates process information regarding the work to be performed after the time when the remaining amount of the battery device is acquired for a specific site worker based on the process information of other site workers. change. Note that, also at this time, the process information generation unit 410 changes the process information of a specific site worker so that the timing at which the supporter 160 provides support does not overlap among the site workers 150_1 to 150_N. Alternatively, the process information generation unit 410 changes the process information of a specific site worker so that the waiting time of the site workers 150_1 to 150_N to receive support from the supporter 160 is minimized.

In step S1511, the process information generation unit 410 transmits the changed process information (work content, operation mode) to a specific worker terminal and the remote support device 130.

On the other hand, in step S1509, if any of the worker terminals 120_1 to 120_N determines that the calculated scheduled power usage is less than or equal to the remaining amount of the battery device 305 (if NO in step S1509), The process directly advances to step S1512.

In step S1512, the process information generation unit 410 determines whether all work contents included in the process information of each site worker have been completed. If it is determined in step S1512 that there is work content that has not been completed (NO in step S1512), the process returns to step S1508.

On the other hand, if it is determined in step S1512 that all work contents have been completed (YES in step S1512), the process information generation process is ended.

<Summary>
As is clear from the above description, the management device 110 according to the second embodiment, when it becomes necessary to change process information including the content of on-site work by on-site workers,
・Change the timing at which supporters provide support so that it does not overlap between multiple field workers, or
- Changes will be made to minimize the waiting time for field workers to receive support from supporters.

As a result, the management device according to the second embodiment achieves the same effects as the first embodiment, and even when a plurality of field workers perform field work, it is possible to efficiently Able to proceed with on-site work.

[Other embodiments]
In each of the above embodiments, the details of the process of reducing the data capacity of the audio input unit 1103 and the image input unit 1104 (processing of reducing data quality) when a data capacity reduction instruction (data quality reduction instruction) is notified. did not mention.

However, for example, the process of reducing the data capacity of the image input unit 1104 (the process of reducing data quality) includes, for still image data, a process of lowering the resolution, a process of cutting out a necessary area, and the like. Further, the process of reducing the data capacity of the image input unit 1104 includes, for moving image data, a process of lowering the resolution, a process of cutting out a necessary area, a process of reducing the frame rate, and the like.

Further, in each of the above embodiments, the worker terminal 120 is described as having the image output device 309, but the worker terminal 120 does not need to have the image output device 309.

Further, in each of the above embodiments, details of the method of inputting the work progress information are not mentioned, but the work progress information may be inputted via the operating device 310 or via the audio acquisition device 306, for example. , voice input is also possible. In the case of voice input, information obtained by converting voice data into text may be transmitted as work progress information, or voice data may be transmitted as work progress information.

Furthermore, in each of the embodiments described above, it has been described that the on-site worker transmits the audio data or image data for providing work guidance at the timing of executing the corresponding work content. However, audio data or image data for providing work guidance may be downloaded to the worker terminal 120 in advance.

Further, in each of the embodiments described above, the support person 160 is described as being a human being, but the support person 160 may be a voice recognition device using AI (Artificial Intelligence).

Furthermore, in each of the above embodiments, the management device 110 is described as executing the management program by itself. However, if the management device 110 is configured with one or more computers, for example, a management program may be installed on each of the one or more computers and executed in the form of distributed computing. good.

Although the embodiments have been described above, it will be understood that various changes in form and details can be made without departing from the spirit and scope of the claims.

100: Remote support system 110: Management device 111: Process management section 120: Worker terminal 130: Remote support device 410: Process information generation section 420: Progress management section 500: Mode information 600: Mode assignment information 1101: Process information acquisition section 1102: Driving mode setting section 1103: Audio input section 1104: Image input section 1105: Transmission section 1106: Image output section 1107: Audio output section 1108: Receiving section 1109: Battery status determination section 1110: Information transmission section 1111: Reduction section 1112 : Progress information input unit 1301 : Process information acquisition unit 1302 : Receiving unit 1303 : Audio output unit 1304 : Image output unit 1305 : Transmission unit 1306 : Audio input unit 1307 : Information transmission unit 1308 : Progress information input unit 1401 : Process management unit

Claims (15)

A management device that communicates with a worker terminal carried by a site worker,
The control unit included in the management device includes:
Managing the work content of the field work by the field worker,
determining a mode related to power usage of the worker terminal based on the work content;
controlling the worker terminal to operate in the determined mode;
Management device. The control unit includes:
Control information associated with information indicating the level of difficulty is stored in the storage unit for each work content of the field work,
The management device according to claim 1, wherein a mode is determined for each work content based on information indicating the difficulty level. The control unit includes:
storing control information in which attributes of the site worker are associated with each work content of the site work and the information indicating the level of difficulty in the storage unit;
determining a mode for each work content based on information indicating the difficulty level and attributes of the site worker;
A management device according to claim 2. The control unit includes:
Manage process information including the work content,
storing the mode in association with the process information;
The management device according to claim 1. The control unit includes:
changing the process information when the power consumption of the worker terminal calculated based on the determined mode is equal to or greater than a predetermined threshold;
The management device according to claim 4. The control unit includes:
If the remaining battery level of the worker terminal is less than the power consumption required to complete the work content included in the process information, changing the process information to include a battery charging section;
A management device according to claim 5. The control unit includes:
The management device according to claim 5, wherein when changing the process information of any one of the plurality of site workers, the change is made based on the process information of other site workers. The control unit includes:
The management device according to claim 6, wherein when changing the process information of any one of the plurality of site workers, the change is made based on the process information of other site workers. A remote support system comprising a worker terminal carried by a site worker and a management device communicating with the worker terminal,
Any of the control units included in the remote support system includes:
Obtaining the work details of the field work by the field worker,
Switching a mode related to power usage of the worker terminal based on the work content,
Operates depending on the switched mode,
Remote support system. The control unit includes:
Control information associated with information indicating the level of difficulty is stored in the storage unit for each work content of the field work,
switching modes based on information indicating the difficulty level for each work content;
The remote support system according to claim 9. The control unit includes:
storing in a storage unit control information in which attributes of a site worker are associated with each work content of the site work and each piece of information indicating the level of difficulty;
switching modes based on information indicating the difficulty level and attributes of the site worker for each work content;
The remote support system according to claim 10. The control unit includes:
Obtaining process information including the work content,
storing the mode in association with the process information;
The remote support system according to claim 9. The control unit includes:
Calculate the remaining battery level of the worker terminal,
The remote support system according to claim 9, wherein when the calculated remaining amount is less than the amount of power consumption necessary to complete the work in progress, the remote support system communicates with a data capacity or data quality according to the calculated remaining amount. . A management method using a management device that communicates with a worker terminal carried by a site worker, the method comprising:
A control unit included in the management device includes:
Managing the work content of the field work by the field worker,
determining a mode related to power usage of the worker terminal based on the work content;
controlling the worker terminal to operate in the determined mode;
A management method for performing processing. In the control unit of the management device that communicates with the worker terminal carried by the site worker,
Managing the work content of the field work by the field worker,
determining a mode related to power usage of the worker terminal based on the work content;
controlling the worker terminal to operate in the determined mode;
A management program for executing processing.

Images