JP2024032291A - Control system, control apparatus, control method, and program - Google Patents

Abstract

To accept reception of money which is a part of a predetermined expected transaction amount, to improve the convenience for a customer.SOLUTION: A control system includes: a cash processing apparatus having a money reception unit which receives cash, and a control unit which executes a deposit transaction of the cash received from the money reception unit; and a control server having a storage unit storing transaction information, and a control unit which manages the transaction information. The control unit of the control server is configured, when the cash processing apparatus executes a deposit transaction with a predetermined expected transaction amount, to store, on the storage unit, a deposit amount which is the amount of cash received, as a transaction amount of the deposit transaction, in accordance with receiving the cash of the amount which is a part of the predetermined transaction amount.SELECTED DRAWING: Figure 1

Description

The present invention relates to a control system, a control device, a control method, and a program.

Conventionally, cash processing devices that handle cash deposits and withdrawals have been installed in financial institution stores, retail stores such as supermarkets and convenience stores, and commercial facilities. The cash processing device executes a deposit transaction for depositing cash, a withdrawal transaction for withdrawing cash, and the like.

For example, Patent Document 1 listed below discloses a technique for determining whether transaction details input in advance using a customer's mobile terminal are executable based on the state of a cash processing device.

JP 2021-157457 Publication

However, in a deposit transaction, if the customer leaves the place with the actual deposit amount insufficient for the scheduled deposit amount, the deposit transaction may be interrupted and the operation of the cash processing device may stop. be.

Therefore, the present invention has been made in view of the above problems, and an object of the present invention is to improve convenience for customers by supporting the deposit of a part of a predetermined scheduled transaction amount. The object of the present invention is to provide a new and improved control system, control device, control method, and program that enable the following.

In order to solve the above problems, according to one aspect of the present invention, a cash processing device includes a depositing section into which cash is deposited, and a control section that executes a depositing transaction of the cash deposited from the depositing section. , a control server having a storage unit that stores transaction information, and a control unit that manages the transaction information, and the control unit of the control server is configured to control the amount of transaction scheduled for a predetermined transaction amount in the cash processing device. When a deposit transaction is performed, in response to a portion of the predetermined transaction amount being deposited in cash, the deposit amount, which is the amount of the deposited cash, is set as the transaction amount of the deposit transaction. A control system is provided that controls storage in the storage unit.

The predetermined transaction amount may be a scheduled deposit amount input by the customer.

The control unit of the control server suspends the deposit transaction because only a part of the scheduled deposit amount is deposited in cash from the cash processing device and the deposited amount is insufficient for the scheduled deposit amount. When receiving a notification to that effect, control may be performed to correct the transaction amount, which is the scheduled deposit amount, stored in the storage unit, to the deposited amount.

The control unit of the control server may perform control to notify the customer who has performed the deposit transaction that the deposit transaction is suspended because the deposit amount is insufficient to the scheduled deposit amount.

The control unit of the control server may perform control to correct and store the entered amount as the transaction amount based on the selection by the customer.

The control unit of the control server may perform processing to cancel the deposit transaction based on the selection by the customer.

When the control unit of the control server receives a notification of completion of refund of the deposited amount to the customer from the cash processing device, the control unit controls to modify the transaction status of the deposited transaction to cancel in the transaction information stored in the storage unit. You may do so.

The control unit of the control server may perform control to correct and store the entered amount as the transaction amount when a predetermined time has elapsed.

The control unit of the control server may perform control to correct and store the total deposit amount, which is the input amount plus the additional deposit amount, as the transaction amount, based on information on the additional deposit by the customer. good.

When the control server modifies the transaction information stored in the storage unit, the control server may perform control to transmit the modified content to the accounting server.

The cash may be banknotes or coins.

According to another aspect of the present invention, in order to solve the above problems, there is provided a storage unit that stores transaction information including at least information regarding a cash deposit transaction performed in a cash processing device, and a control unit that manages the transaction information. and a control unit, when a deposit transaction in which a predetermined transaction amount is scheduled is performed in the cash processing device, cash of a part of the predetermined transaction amount is deposited. Accordingly, a control device is provided that performs control to store a deposit amount, which is the deposited cash amount, in the storage unit as the transaction amount of the deposit transaction.

According to another aspect of the present invention to solve the above problems, the processor stores transaction information including at least information regarding a cash deposit transaction performed in a cash processing device in a storage unit; and managing information, and as the management of the transaction information, when a deposit transaction for which a predetermined transaction amount is scheduled is performed in the cash processing device, a part of the predetermined transaction amount; A control method is provided, in which, in response to the deposit of cash, the deposited amount, which is the amount of the deposited cash, is stored in the storage unit as the transaction amount of the deposit transaction.

According to another aspect of the present invention, in order to solve the above problems, a computer is provided with a storage unit that stores transaction information including at least information regarding a cash deposit transaction performed in a cash processing device; and a control unit to manage the transaction, and when a deposit transaction for which a predetermined transaction amount is scheduled is performed in the cash processing device, the control unit controls cash of a part of the predetermined transaction amount. A program is provided that performs control to store the deposit amount, which is the deposited cash amount, in the storage unit as the transaction amount of the deposit transaction in response to the deposit.

As described above, according to the present invention, it is possible to support the deposit of a part of a predetermined scheduled transaction amount, thereby improving convenience for the customer.

FIG. 1 is a diagram illustrating an example of a control system according to an embodiment of the present invention. It is a block diagram showing an example of the functional configuration of cash processing device 1 according to the present embodiment. FIG. 2 is a block diagram showing an example of the configuration of a control server 3 according to the present embodiment. It is a flowchart showing an example of the flow of operation processing of a deposit transaction performed by the cash processing device 1 according to the present embodiment. 3 is a flowchart showing an example of the flow of operation processing performed by the control server 3 according to the present embodiment. It is a flowchart showing an example of the flow of a refund operation of the cash processing device 1 according to the present embodiment. FIG. 2 is a block diagram illustrating an example of the hardware configuration of an information processing device 900 according to the present embodiment.

DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of the present invention will be described in detail below with reference to the accompanying drawings. Note that, in this specification and the drawings, components having substantially the same functional configurations are designated by the same reference numerals and redundant explanation will be omitted.

<1. System configuration>
Embodiments of the present invention mainly relate to a deposit transaction for depositing cash into a cash processing device.

FIG. 1 is a diagram illustrating an example of a control system according to an embodiment of the present invention. As shown in FIG. 1, the control system according to this embodiment includes a cash processing device 1 installed in a store of a financial institution, a customer operation terminal 2 operated by a customer at the store, and each device included in the system. It includes a control server 3 (an example of a control device) that controls the operation of a customer, an accounting server 4 that is a host computer of a financial institution, and a customer terminal 8 owned by a customer.

(Customer operation terminal 2)
The customer operation terminal 2 is placed, for example, on a counter 7 installed at a store. The customer operation terminal 2 can be communicatively connected to the control server 3 via the communication network 51 . Further, the customer operation terminal 2 has a display section and an operation input section. The customer operation terminal 2 may be realized by, for example, a tablet terminal, a smartphone, a notebook PC (Personal Computer), a desktop PC, or the like.

The customer operates the customer operation terminal 2 to input transaction details. The transaction details include the designation of a deposit transaction or a withdrawal transaction, the deposit amount or withdrawal amount, the customer's name, the customer's account number, etc. Note that a clerk at the financial institution may stand by near the counter 7 and assist the customer in operating the customer operation terminal 2.

The customer operation terminal 2 transmits the input transaction content information to the control server 3 via the communication network 51. The customer operation terminal 2 also controls printing out a transaction number indicating the input transaction details from a printer 6 placed on the counter 7 and communicatively connected to the customer operation terminal 2. The transaction number may be assigned by the customer operation terminal 2, or may be assigned when the control server 3 receives the transaction details. Further, the transaction number to be printed out may be the alphanumeric characters of the transaction number as is, or may be a bar code or two-dimensional code (for example, a QR code (registered trademark)) indicating the transaction number.

The customer receives the receipt printed out from the printer 6, moves to the location of the cash processing device 1, and allows the cash processing device 1 to read the receipt, thereby starting the transaction input at the customer operation terminal 2.

In this embodiment, as an example, it has been described that the transaction number is printed out on a receipt (paper medium), but the present invention is not limited to printing out on a paper medium. For example, the customer operation terminal 2 may write transaction number information on a predetermined IC card and perform control to discharge the card, or transmit transaction number information to a personal terminal (smartphone, smart watch, etc.) carried by the customer. Control may also be performed.

(Cash processing device 1)
In this embodiment, the cash processing device 1 is assumed to be a self-service cash processing device operated by a customer. Although one cash processing device 1 is illustrated in the example shown in FIG. 1, a plurality of cash processing devices 1 may be installed in a store.

The cash processing device 1 includes a banknote processing section 140 that deposits and withdraws banknotes, and a coin processing section 150 that deposits and withdraws coins. The banknote processing unit 140 of the cash processing device 1 is provided with a banknote deposit/withdrawal port 11 for depositing and dispensing banknotes, and the coin processing unit 150 is provided with a coin input port 19 for depositing and withdrawing coins. A coin return box 22 for dispensing coins, and a coin dispensing box 24 for dispensing coins are provided.

Further, on the top surface of the cash processing device 1, an operation display section 110 having functions of operation input and display, and a reading section 120 that optically reads a barcode or QR code printed on a receipt are provided. The cash processing device 1 inquires of the control server 3 about the read transaction number, and obtains information on the corresponding transaction details from the control server 3. The cash processing device 1 starts a transaction according to the transaction details acquired from the control server 3.

(control server 3)
The control server 3 is communicatively connected to the customer operation terminal 2 and the cash processing device 1 provided in each store via the communication network 51. The control server 3 is also communicatively connected to an account server 4, which is a host computer of a financial institution, via a communication network 51. Furthermore, the control server 3 is also communicatively connected to the customer terminal 8 via the communication network 52. The control server 3 can be connected to the communication network 51 and the communication network 52 using, for example, wireless communication such as an Ethernet cable conforming to the IEEE standard, Wi-Fi (registered trademark), or Bluetooth (registered trademark). The communication network 51 may be an Internet line or a dedicated line unique to the financial institution. Communication network 52 may be an Internet line or a public telephone communication network.

The control server 3 can send various information and instruct operation control to each device with which it is communicatively connected.

For example, the control server 3 stores transaction details received from the customer operation terminal 2. Further, in response to an inquiry from the cash processing device 1, the control server 3 instructs the cash processing device 1 to execute the corresponding transaction details.

Further, the control server 3 may manage the balance of the cash processing device 1 based on the transaction result information received from the cash processing device 1. Further, the control server 3 notifies the accounting server 4 of transaction information. Further, the control server 3 can acquire customer information from the accounting server 4 as necessary, such as when accepting transaction details.

The control server 3 also provides various notifications to the customer terminal 8 as necessary. Specifically, the control server 3 notifies the customer terminal 8 that the transaction conducted by the customer using the cash processing device 1 is in progress (notification of transaction interruption), and causes the control server 3 to take appropriate action. This makes it possible to continue the operation of the cash processing device 1 even when the transaction is not completed. Details will be described later.

(Accounting server 4)
The account server 4 manages personal information of customers, information of each store, and the like. The customer's personal information includes, for example, name, ID, telephone number, email address, address, account number, transaction history, place of work, and family structure. The information of each store includes the amount of cash processing device 1.

(Customer terminal 8)
The customer terminal 8 is an information processing terminal owned or possessed by the customer. The customer terminal 8 may be realized by, for example, a smartphone, a mobile phone terminal, a smart watch, a smart band, a tablet terminal, a PC (Personal Computer), or the like.

<2. About cash processing device 1>
As an example, the cash processing device 1 according to the present embodiment is assumed to be a self-operated cash processing device operated by the customer himself/herself, but the present invention is not limited to this, and the cash processing device 1 is assumed to be a self-operated cash processing device operated by the customer himself/herself. It may also be a cash processing device operated by a staff member.

The cash processing device 1 can perform a deposit transaction for depositing cash, a withdrawal transaction for withdrawing cash, a collection transaction for recovering cash from the device, a replenishment transaction for replenishing the device with cash, and the like. Further, the cash processing device 1 can total up the balance (amount and number of coins by denomination) in the device.

(2-1. Functional configuration of cash processing device 1)
FIG. 2 is a block diagram showing an example of the functional configuration of the cash processing device 1 according to this embodiment. As shown in FIG. 2, the cash processing device 1 includes a control section 100, an operation display section 110, a reading section 120, a communication section 130, a banknote processing section 140, a coin processing section 150, and a storage section 160.

The control unit 100 is configured mainly of, for example, a CPU (Central Processing Unit) and a RAM (Random Access Memory), and controls each functional unit of the cash processing device 1 to execute various transactions.

For example, the control unit 100 queries the control server 3 for the transaction number read by the reading unit 120, and performs control to execute various transactions (deposit transactions, withdrawal transactions, etc.) according to the transaction content information received from the control server 3. . Further, the control unit 100 performs control to transmit information (an example of transaction information) indicating the contents of various transactions performed in the cash processing device 1 to the control server 3. The transaction information includes, for example, the amount of deposit or withdrawal (transaction amount), denomination and number of coins, customer ID, transaction time, and the like.

The operation display section 110 includes functions as a display section for displaying an operation guidance screen and an input section for a customer to perform operation input. The function as a display unit is realized by, for example, a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, or an OLED (Organic Light Emitting Diode) device. Further, the function as an input section is realized by, for example, a touch panel. Note that although FIGS. 1 and 2 show an example in which the functions of the display section and the input section are configured as one unit, the functions of the display section and the input section may be configured separately.

The reading unit 120 has a function of optically reading encoded information such as a one-dimensional barcode or a QR code. The reading unit 120 may be realized by, for example, a camera or a barcode reader. Further, when reading the transaction number from an IC card, the reading unit 120 may be implemented by a card reader.

The communication unit 130 transmits and receives data to and from the host PC via, for example, a dedicated network (LAN, etc.). Specifically, the communication unit 130 communicates with the control server 3 via the communication network 51, makes inquiries to the control server 3, receives information regarding transaction details, and transmits transaction results. do.

The banknote processing unit 140 performs processing for depositing banknotes inserted through the banknote deposit/withdrawal port 11 (an example of a banknote deposit/withdrawal unit) and processing of disbursing banknotes from the banknote deposit/withdrawal port 11 . The coin processing section 150 performs processing for depositing coins inserted through the coin input slot 19 (an example of a depositing section) and processing for dispensing coins to the coin dispensing box 24 or the like.

The storage unit 160 is realized by a ROM (Read Only Memory), a RAM, etc., and stores control programs for controlling the operation of the cash processing device 1, input data during transactions of the cash processing device 1, display screens, etc. .

(2-2. Internal configuration of banknote processing unit 140 and coin processing unit 150)
The banknote processing unit 140 includes a banknote deposit/withdrawal port 11, a banknote temporary storage unit, a banknote validation unit, and a banknote cassette. The banknote deposit/withdrawal port 11 serves as an input port for inserting banknotes, a withdrawal port for withdrawing banknotes in a withdrawal transaction, and a return port for returning deposited banknotes. The banknote temporary storage unit temporarily accumulates banknotes when counting deposits. The banknote discrimination section discriminates the authenticity, denomination, fitness, etc. of the inserted banknotes. The banknote validating unit is also a counting unit that counts the inserted banknotes. The banknote cassette includes a cassette that stores banknotes by denomination (for example, a 10,000-note cassette, a 5,000-note cassette, and a 1,000-note cassette), and a collection cassette. Further, inside the banknote processing section 140, a conveyance path for conveying banknotes is provided. For example, the conveyance path transports cash deposited from the banknote deposit/withdrawal port 11 to the banknote validating section, conveys banknotes that have passed through the banknote validating unit to the banknote temporary holding section, and transports banknotes accumulated in the banknote temporary holding section. are transported to the banknote cassette.

The coin processing section 150 includes a coin input slot 19, a coin discrimination section, a coin temporary storage section, a coin return box 22, a dispensing hopper, a coin dispensing box 24, and a coin collection warehouse. The coin slot 19 is an slot for the operator to deposit coins. The coin discrimination section discriminates the authenticity, denomination, fitness, etc. of the inserted coin. The coin discrimination section is also a counting section that counts inserted coins. Further, inside the coin processing section 150, a conveyance path for conveying coins is provided. The conveyance path conveys, for example, cash deposited from the coin input slot 19 to the coin discrimination section, and conveys coins that have passed through the coin discrimination section to the coin temporary storage section.

(2-3. Explanation of deposit transactions)
In the cash processing device 1, in a deposit transaction, cash deposited from the deposit section (bill deposit/withdrawal port 11, coin deposit slot 19) passes through the discriminating section (bill discriminating section, coin discriminating section) and is temporarily stored in the holding section (bill bill discriminating section). The coins are stored in the temporary storage section, coin temporary storage section). In addition, cash is counted by the discrimination section. Then, when the deposit amount is determined by the customer, the cash reserved in the temporary reservation section is conveyed to the cash storage section (bill cassette, disbursement hopper) by the conveyance path, and the deposit transaction is completed.

Here, the number of coins that can be deposited into the deposit section is limited due to the size of the deposit section. If the number of coins that the customer wants to deposit is larger than the limit number (hereinafter also referred to as the maximum number of coins in the deposit section), the customer can also deposit cash in multiple installments. By allowing cash to be inserted multiple times, a large amount of money can be deposited in one transaction, regardless of the maximum number of coins in the deposit section.

However, in the middle of a deposit transaction where the deposit is made in multiple installments, specifically, if the customer leaves the spot while some of the deposits have not been made, the cash processing device will complete the transaction normally. As a result, operations are halted and the availability of cash processing equipment is impaired. In addition, not only in deposit transactions in which deposits are made in multiple installments, but also in deposit transactions in which deposits are made in one time, if a customer leaves the area before part of the deposit has been made, the transaction will be canceled normally. The transaction may not be completed and the operation of the cash processing device may be halted.

Therefore, in the present embodiment, a control system is realized that allows the cash processing device to continue operating and improves customer convenience by allowing payment of a portion of a predetermined scheduled transaction amount.

Specifically, the control server 3, which will be described next, notifies the customer terminal 8 and manages the transaction amount in the transaction performed by the cash processing device 1, thereby making it possible to complete the transaction.

<3. Configuration of control server 3>
FIG. 3 is a block diagram showing an example of the configuration of the control server 3 according to this embodiment. As shown in FIG. 3, the control server 3 includes a communication section 310, a control section 320, and a storage section 330.

(Communication Department 310)
The communication unit 310 functions as a transmitter and a receiver that transmits and receives information to and from other devices. For example, the communication unit 310 transmits and receives data to and from the customer operation terminal 2 and the cash processing device 1 via the communication network 51. Further, the communication unit 310 transmits and receives data to and from the customer terminal 8 via the communication network 52.

(Control unit 320)
The control unit 320 is mainly composed of a CPU, a RAM, etc., and controls the operation of the control server 3 in general. Further, the control unit 320 according to this embodiment also functions as a transaction information management unit 321, a transaction control unit 322, and a notification control unit 323.

The transaction information management unit 321 manages transaction information that is information related to transactions. Specifically, the transaction information management unit 321 stores transaction information (an example of transaction information) input in advance by the customer on the customer operation terminal 2 into the transaction information DB (database) 331 stored in the storage unit 330. Performs storage control. The transaction details information includes, for example, that the transaction is a deposit transaction, the scheduled deposit amount, and the customer's ID. Further, the transaction information management unit 321 performs control to acquire information on the details of transactions actually performed in the cash processing device 1 (an example of transaction information) from the cash processing device 1, and to store the information in the transaction information DB 331. Further, the transaction information management unit 321 not only stores information on transaction details entered in advance and information on transaction details actually performed in the transaction information DB 331 but also transmits the information to the account server 4 .

In addition, in a deposit transaction in which a predetermined transaction amount is scheduled in advance, if a part of the predetermined transaction amount is deposited into the deposit section, the transaction information management section 321 determines whether the deposit is actually received or not. Control is performed to store the amount of cash received in the transaction information DB 331 of the storage unit 330 as the transaction amount in the deposit transaction. Specifically, first, in the cash processing device 1, if the pre-input transaction amount (scheduled deposit amount) and the actually deposited amount (deposit amount) do not match, the cash processing device 1 determines that the transaction has been interrupted and sends it to the control server. 3. Send information to that effect (information regarding transaction suspension; an example of transaction information) to 3. The transaction information management unit 321 stores, in the transaction information DB 331, the status of the transaction as suspended, the partial deposit amount (deposit amount), the number of deposited denominations, etc., based on the information regarding the transaction suspension. . Further, the transaction information management unit 321 transmits information regarding transaction suspension to the accounting server 4. If a transaction is interrupted because a portion of the scheduled deposit amount has not been deposited (that is, the deposit amount is insufficient), the transaction information management unit 321 stores the deposit amount as the transaction amount (transaction details ), the interrupted transaction can be completed.

The transaction information management unit 321 completes the transaction by setting the deposited amount as the transaction amount when the customer's approval is obtained. Furthermore, if approval is not obtained from the customer during business hours on the day the transaction is interrupted, the transaction information management unit 321 may forcibly complete the transaction by setting the deposited amount as the transaction amount. Further, if the customer selects to cancel the transaction and the refund of the deposited amount to the customer is completed, the transaction information management unit 321 can cancel the transaction to cancel the suspended state.

Further, the transaction information management unit 321 not only modifies the transaction details stored in the transaction information DB 331 but also transmits information regarding the modification of the transaction contents to the account server 4. The accounting server 4 performs accounting processing based on the correction information.

Transaction control unit 322 controls transactions in cash processing device 1 . In this embodiment, transaction details (scheduled deposit amount, etc.) are input in advance on the customer operation terminal 2, and are stored in the transaction information DB 331 in association with the transaction number. Based on the transaction number included in the inquiry received from the cash processing device 1, the control server 3 transmits the corresponding transaction details to the cash processing device 1 and instructs the cash processing device 1 to start the transaction. The transaction control unit 322 can also receive instructions from a PC for clerks at a branch of a financial institution (hereinafter also referred to as a bank clerk PC) and instruct the cash processing device 1 to perform predetermined control. .

The notification control unit 323 performs various notifications to customers. For example, the notification control unit 323 notifies the customer terminal 8 that the transaction is suspended, and requests the customer to select whether to complete the transaction with the deposited amount or cancel the transaction. Such notification content may include the deposit amount. Furthermore, if the customer selects to cancel the transaction, the notification control unit 323 notifies the customer that a refund procedure will occur. The content of the notification may include a message urging the customer to visit the store and undergo the refund procedure.

(Storage unit 330)
The storage unit 330 has a function of temporarily or permanently storing various data such as data related to processing of the control unit 320 and operation program files of the control unit 320.

The storage unit 330 also stores a transaction information DB (database) 331. The transaction information DB 331 stores information regarding transaction details. Information related to transaction details includes, for example, customer ID, transaction number, scheduled deposit amount, actual deposit amount (deposit amount), number of deposits by denomination, transaction time, and transaction status information (untransacted, interrupted, completed). , cancellation), etc.

An example of the configuration of the control server 3 according to this embodiment has been described above. Note that the configuration of the control server 3 according to this embodiment is not limited to the example shown in FIG. 3. For example, the control server 3 may be composed of a plurality of devices.

<4. Operation processing>
Next, the operation processing of the control system according to this embodiment will be specifically explained with reference to FIGS. 4 to 6.

(4-1. Deposit transaction operation processing)
First, referring to FIG. 4, the operational processing of a deposit transaction will be described. FIG. 4 is a flowchart illustrating an example of the flow of operation processing of a deposit transaction performed by the cash processing device 1 according to the present embodiment. Here, a banknote deposit transaction will be explained as an example. Further, as a prerequisite for a deposit transaction to be performed in the cash processing device 1, the customer inputs the details of the transaction in advance using the customer operation terminal 2. Next, the printer 6 outputs a receipt on which a QR code containing information indicating the details of the transaction (specifically, the transaction number) is printed, and the customer receives the receipt. Transaction details input into the customer operation terminal 2 are transmitted from the cash processing device 1 to the control server 3. The transaction details include, for example, the scheduled deposit amount and the customer's ID.

Next, the customer causes the reader 120 of the cash processing device 1 to read the QR code. The cash processing device 1 transmits the transaction number obtained from the QR code to the control server 3 to inquire about the transaction details, obtains the transaction details input in advance by the customer from the control server 3, and starts the transaction. .

First, the cash processing device 1 opens a shutter that opens and closes the opening of the banknote deposit/withdrawal port 11 (step S103).

Next, the customer inserts a banknote into the banknote deposit/withdrawal port 11 (step S106). A limit number of bills (maximum number of bills in the deposit section) is set in the banknote deposit/withdrawal port 11, and the customer inserts a number of bills that is equal to or less than the maximum number of bills in the deposit section. A label stating, for example, "Up to 200 bills can be deposited" is attached around the banknote deposit/withdrawal port 11, so that the customer can grasp the maximum number of bills in the deposit section. If a number of bills exceeding the maximum number of bills is inserted into the deposit section, the cash processing device 1 performs control to return only the exceeded number of bills to the customer from the bill deposit/withdrawal port 11.

Next, the cash processing device 1 determines whether or not there is no action for a predetermined period of time or more with the banknote deposit/withdrawal port 11 empty (step S109). The state of the banknote deposit/withdrawal port 11 can be detected by a sensor provided in the banknote deposit/withdrawal port 11 . The action is assumed to be, for example, a customer inserting his or her hand into the banknote deposit/withdrawal port 11 to take in and take out banknotes.

In step S109, if the banknote deposit/withdrawal port 11 is empty and there has been no action for a predetermined period of time or more (specifically, there has been a banknote insertion action) (step S109/No), the cash processing device 1: The shutter of the banknote deposit/withdrawal port 11 is closed (S112).

Next, the cash processing device 1 transports the banknotes inserted into the banknote deposit/withdrawal port 11 to the banknote temporary storage section (step S115). Specifically, the cash processing device 1 sequentially transports the banknotes inserted into the banknote deposit/withdrawal port 11 to the banknote validating section, and conveys the banknotes that have passed through the banknote validating unit to the banknote temporary storage unit, using the conveyance path. The banknote discrimination unit discriminates the authenticity, denomination, fitness, etc. of passing banknotes. Moreover, the bill validating section counts the bills passing through. The counting results are stored in the storage unit 160.

Next, the cash processing device 1 transports the banknotes accumulated in the banknote temporary storage section to a banknote cassette through the transport path, and stores the banknotes therein (step S118). The banknotes conveyed from the banknote temporary storage section can be stored in banknote cassettes by denomination by adding a banknote discrimination section.

Next, the cash processing device 1 determines whether the deposited amount has reached the scheduled deposited amount (step S121).

Next, if the deposit amount has not reached the scheduled deposit amount (step S121/No), the cash processing device 1 reopens the banknote deposit/withdrawal port 11 (step S103) and accepts the insertion of banknotes (step S106). By depositing money in multiple installments, the customer can deposit more bills than the maximum number of bills in the deposit section.

On the other hand, if the deposited amount reaches the scheduled deposited amount in step S121 (step S121/Yes), the cash processing device 1 transmits information on the details of the transaction actually performed (an example of transaction information) to the control server 3 ( Step S124). The transaction content information includes, for example, the deposited amount, the number of deposited coins by denomination, transaction time, transaction number, customer ID, and transaction status (here, "completed" status). The control server 3 stores the transaction information received from the cash processing device 1 in the transaction information DB 331, and also transmits the transaction information to the accounting server 4.

Here, a case will be described in which the customer leaves the cash processing device 1 and the transaction is interrupted before the deposit amount reaches the scheduled deposit amount. Specifically, first, if it is determined in step S109 that the banknote deposit/withdrawal port 11 is empty and there is no action for a predetermined period of time or more (step S109/Yes), the cash processing device 1 closes the banknote deposit/withdrawal port 11. (Step S127). For example, it is assumed that a customer who intended to deposit banknotes in multiple installments forgets to perform the deposit operation from the second time onwards and leaves, misunderstanding that the entire amount has been deposited. The predetermined time may be, for example, about 5 minutes. In this embodiment, even if the deposited amount does not reach the scheduled deposited amount, that is, the transaction is interrupted, the cash processing device 1 does not stop operation, displays the home screen on the operation display section 110, and then displays the next transaction. accepts customers.

Next, the cash processing device 1 transmits information on the details of the transaction actually performed (an example of transaction information) to the control server (step S130), and the operation ends. The transaction content information includes, for example, the deposited amount, the number of deposited coins by denomination, transaction time, transaction number, customer ID, and transaction status (here, "interrupted" status).

The operational processing of deposit transactions in the cash processing device 1 has been described above. As described above, the cash processing device 1 according to the present embodiment can accept the next customer without stopping operation even if the transaction is interrupted after only a part of the scheduled deposit amount is deposited. The control server 3 appropriately processes the interrupted transaction. The operation processing of the control server 3 will be explained next.

(4-2. Operation process when deposit transaction is interrupted)
FIG. 5 is a flowchart showing an example of the flow of operation processing performed by the control server 3 according to this embodiment.

First, the control server 3 notifies the customer that the deposit transaction is in progress (step S143). The notification will include information explaining that only a portion of the amount has been deposited and the deposit transaction has been suspended, and whether the transaction should be completed with the partially deposited amount (deposit amount) or the transaction should be cancelled. Contains content asking the customer to select. The control server 3 may send notification to the newly registered email address of the customer. Further, the control server 3 may notify the customer by cooperating with an application newly downloaded to the customer terminal 8. Further, the control server 3 may send a notification using an automatic voice to the newly registered customer's telephone number. Alternatively, a bank employee may call the customer's phone number to notify the customer.

At the customer terminal 8, the customer performs a selection operation to complete the transaction or cancel the transaction. For example, a "transaction completion OK" button or a "transaction cancellation" button displayed on the operation display section of the customer terminal 8 is tapped. The customer terminal 8 returns the selected content to the control server 3 as the customer's answer.

Next, the control server 3 determines whether there is a response from the customer by business hours on the day of the transaction (step S146). In step S146, if there is a response by the business hours of the day (step S146/Yes), the control server 3 determines whether the transaction is completed or canceled (step S149).

Next, if the transaction is completed (step S149/transaction completed), the control server 3 stores the deposited amount as the transaction amount in the transaction information DB 331 (step S152). In the transaction information DB 331, the scheduled deposit amount input in advance by the customer may be temporarily stored as the transaction amount, and the control server 3 performs a process of correcting the transaction amount to the deposit amount. The control server 3 also modifies the transaction status stored in the transaction information DB 331 to change it from "interrupted" to "completed." In this way, the control server 3 appropriately modifies the transaction information stored in the transaction information DB 331.

Next, the control server 3 transmits the details of the modification of the transaction information to the accounting server 4 (step S155). The accounting server 4 performs accounting processing based on the revised content. The accounting server 4 is a host computer of a financial institution, and allows the host to perform electronic bookkeeping. Note that the control server 3 may be communicatively connected to a form server that manages electronic forms created based on pre-input transaction details, and may also send corrections to the transaction information to the form server. In the form server, the electronic form can be corrected based on the content of the correction.

On the other hand, in the case of transaction cancellation (step S149/transaction cancellation), the control server 3 notifies the customer of the occurrence of a refund procedure (step S158). The customer visits the store in response to the notification and requests a bank employee to process the refund. At this time, the customer may inform the bank employee of the transaction number, customer ID, notification of refund procedure, etc. The bank employee operates the bank employee PC and requests the control server 3 to issue a refund to the customer from the cash processing device 1.

The control server 3 controls the refund in response to a request from the bank employee PC (step S161). Specifically, the control server 3 instructs the cash processing device 1 to refund the deposited amount. In addition, if there are multiple cash processing devices 1 in the store, the bank staff may specify which cash processing device 1 should issue the refund and guide the customer, or the control server 3 may display the designated result on the bank staff PC. A bank employee may guide the customer.

Here, the operational processing of refund control by the cash processing device 1 will be explained with reference to FIG. 6. FIG. 6 is a flowchart showing an example of the flow of the refund operation of the cash processing device 1 according to the present embodiment.

First, the cash processing device 1 transports the banknotes for the refund corresponding to the deposited amount from the banknote cassette to the banknote deposit/withdrawal port 11 (step S183). Next, the cash processing device 1 opens the banknote deposit/withdrawal port 11 (step S186). Next, the cash processing device 1 determines whether a banknote has been removed (step S189). The determination in S189 is repeated until it is determined that the bill has been removed.

If it is determined in step S189 that the banknote has been removed (step S189/Yes), the cash processing device 1 closes the banknote deposit/withdrawal port 11 (step S192).

Then, the cash processing device 1 transmits a refund completion notification to the control server 3 (step S195), and the operation ends.

Returning to FIG. 5, the explanation of the operation processing of the control server 3 will be continued. When the control server 3 receives the refund completion notification from the cash processing device 1, it performs transaction cancellation processing (step S164), and the operation ends. Specifically, the control server 3 modifies the status of the transaction stored in the transaction information DB 331 to "cancelled." Further, the control server 3 may delete the information on the transaction stored in the transaction information DB 331.

Next, the control server 3 transmits the modification details for canceling the transaction to the accounting server 4 (step S167). Note that the control server 3 may also transmit the modification details for canceling the transaction to the form server.

Further, if it is determined in step S146 that there is no response by the business hours of the day (step 146/No), the control server 3 forcibly corrects the transaction amount to the deposited amount (S170), and the operation ends. The control server 3 can also send the contents of the forced correction to the accounting server 4 and the form server.

As described above with reference to FIGS. 4 to 6, the cash processing device Even if a transaction occurs in which the deposited amount and the scheduled deposited amount do not match (that is, the deposited amount is insufficient), the cash processing device 1 can continue to operate.

Note that in the operation processing described with reference to FIGS. 4 to 6, the case of banknotes was explained as an example, but the same processing is performed for coins. Moreover, the cash deposited in the deposit transaction may be both banknotes and coins.

<5. Hardware configuration example>
Next, the hardware configurations of the control server 3 and cash processing device 1 according to this embodiment will be explained. The above operations are realized through cooperation between software and hardware described below.

FIG. 7 is a block diagram showing an example of the hardware configuration of the information processing device 900 according to this embodiment. The information processing device 900 is an example of a hardware configuration that can be applied to both the control server 3 and the cash processing device 1 according to this embodiment.

The information processing device 900 includes a CPU (Central Processing Unit) 901, a ROM (Read Only Memory) 902, a RAM (Random Access Memory) 903, a host bus 904, a bridge 905, an external bus 906, and an interface 9. 07 and , an input device 908, an output device 909, a storage device 910, a drive 911, and a communication device 913.

The CPU 901 functions as an arithmetic processing device and a control device, and controls overall operations within the information processing device 900 according to various programs. Further, the CPU 901 may be a microprocessor. The ROM 902 stores programs used by the CPU 901, calculation parameters, and the like. The RAM 903 temporarily stores programs used in the execution of the CPU 901 and parameters that change as appropriate during the execution. These are interconnected by a host bus 904 composed of a CPU bus and the like. The CPU 901, ROM 902, and RAM 903 work together to realize the control unit 320 of the control server 3 or the control unit 100 of the cash processing device 1.

The host bus 904 is connected via a bridge 905 to an external bus 906 such as a PCI (Peripheral Component Interconnect/Interface) bus. Note that the host bus 904, bridge 905, and external bus 906 do not necessarily need to be configured separately, and these functions may be implemented in one bus.

The input device 908 includes input means for the operator to input information, such as a mouse, keyboard, touch panel, button, switch, or microphone, and an input control device that generates an input signal based on the input by the operator and outputs it to the CPU 901. It consists of circuits, etc. By operating the input device 908, the operator of the information processing device 900 can input various data to the information processing device 900 and instruct processing operations. The input device 908 realizes the operation display section 110 of the cash processing device 1.

The output device 909 includes, for example, a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, an OLED (Organic Light Emitting Diode) device, a display device such as a lamp, and an audio output device such as a speaker. The output device 909 realizes the operation display section 110 of the cash processing device 1.

The storage device 910 is a device for storing data. The storage device 910 may include a storage medium, a recording device that records data on the storage medium, a reading device that reads data from the storage medium, a deletion device that deletes data recorded on the storage medium, and the like. The storage device 910 realizes the storage unit 330 of the control server 3 or the storage unit 160 of the cash processing device 1.

The drive 911 is a reader/writer for storage media, and is externally attached to the information processing apparatus 900. The drive 911 reads information recorded on a removable storage medium 912 such as an attached magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, and outputs it to the RAM 903 . The drive 911 can also write information to a removable storage medium 912.

The communication device 913 is a communication interface configured with a communication device and the like for performing communication. The communication device 913 realizes the communication unit 310 of the control server 3 or the communication unit 130 of the cash processing device 1.

Note that the hardware configuration of the information processing device 900 is not limited to the configuration shown in FIG. 7. For example, the information processing apparatus 900 does not need to include the communication device 913 when communicating via a connected external communication device. Further, the information processing apparatus 900 does not need to include the input device 908 or the output device 909, for example. Furthermore, for example, part or all of the configuration shown in FIG. 7 may be realized by one or more ICs (Integrated Circuits).

<6. Supplement>
Although preferred embodiments of the present invention have been described above in detail with reference to the accompanying drawings, the present invention is not limited to such examples. It is clear that a person with ordinary knowledge in the technical field to which the present invention pertains can come up with various changes or modifications within the scope of the technical idea stated in the claims. It is understood that these also naturally fall within the technical scope of the present invention.

For example, in the embodiment described above, the transaction details are input in advance from the customer operation terminal 2, but the transaction contents are input in advance from the customer terminal 8 and sent to the control server 3. Alternatively, the information may be input from the operation display section 110 of the cash processing device 1 and transmitted to the control server 3.

Further, the input transaction details information may include, in addition to the scheduled deposit amount, the scheduled number of coins to be deposited (for example, the number of coins by denomination). The cash processing device 1 may determine in step S121 of FIG. 4 whether the number of deposited coins has reached the scheduled number of deposited coins.

Further, "until the business hours of the current day" shown in step S146 in FIG. 5 is an example of the predetermined time, and the predetermined time according to the present invention is not limited to "until the business hours of the same day." For example, the predetermined time may be two hours or three hours from the predetermined timing. The predetermined timing may be the time when the deposit transaction is interrupted, or the time when the customer is notified that the deposit transaction is interrupted. The predetermined time is arbitrarily set and is not particularly limited. The control server 3 performs control to correct and store the deposited amount as a transaction amount when a predetermined period of time has elapsed.

Further, in the above-described embodiment, transaction completion and transaction cancellation were listed as options that a customer who received a notice of suspension of a deposit transaction could select, but the options according to the present invention are not limited thereto. For example, the customer may choose to make an additional deposit during business hours on the same day. The customer can return to the store and make an additional deposit for the missing amount from the cash processing device 1. The control server 3 receives information on additional deposits from the cash processing device 1, and performs control to modify and store the total deposit amount including the additional deposit amount as a transaction amount.

Furthermore, the cash processing device 1 is not limited to a self-service cash processing device, and may be an ATM (Automatic Teller Machine) or a cash processing device operated by a clerk at a financial institution or an employee at a retail store. Further, the cash processing device 1 may be a device that receives sales proceeds from a retail store or the like and withdraws change reserves. Further, the cash processing device 1 may be used as a safe in a store.

Furthermore, the control system according to the present invention is applicable not only to financial institutions but also to retail businesses such as supermarkets and convenience stores, travel agencies, leisure facilities, passenger and infrastructure businesses such as railways and airlines, medical institutions, and government offices, etc. It is applicable to all industries that handle

Furthermore, although it has been described that the cash processing device 1 handles both banknotes and coins as cash, it may be a device that handles either banknotes or coins.

Furthermore, one or more computer programs can be created to cause hardware such as the CPU, ROM, and RAM built in the cash processing device 1 or the control server 3 to perform the functions of the cash processing device 1 or the control server 3. be. Also provided is a computer readable storage medium having the one or more computer programs stored thereon.

1 Cash processing device 100 Control section 110 Operation display section 120 Reading section 130 Communication section 140 Banknote processing section 11 Bill deposit/withdrawal slot 150 Coin processing section 19 Coin slot 24 Coin withdrawal box 160 Storage section 2 Customer operation terminal 3 Control server 310 Communication section 320 Control section 321 Transaction information management section 322 Transaction control section 323 Notification control section 330 Storage section 331 Transaction information DB
8 Customer terminal

Claims (14)

a cash processing device having a depositing section into which cash is deposited; and a control section executing a depositing transaction of the cash deposited from the depositing section;
a control server having a storage unit that stores transaction information; and a control unit that manages the transaction information;
Equipped with
The control unit of the control server is configured to control, when a deposit transaction for which a predetermined transaction amount is scheduled to be made in the cash processing device, a part of the amount of cash of the predetermined transaction amount is deposited. and performs control to store the deposit amount, which is the deposited cash amount, in the storage unit as the transaction amount of the deposit transaction;
control system. The control system according to claim 1, wherein the predetermined transaction amount is a scheduled deposit amount input by the customer. The control unit of the control server suspends the deposit transaction because only a part of the scheduled deposit amount is deposited in cash from the cash processing device and the deposited amount is insufficient for the scheduled deposit amount. 3. The control system according to claim 2, wherein the control system performs control to correct the transaction amount, which is the scheduled deposit amount, stored in the storage unit, to the deposited amount when a notification is received that the transaction amount is the scheduled deposit amount. The control unit of the control server performs control to notify the customer who has made the deposit transaction that the deposit transaction is suspended because the deposit amount is insufficient for the scheduled deposit amount. control system. The control system according to claim 4, wherein the control unit of the control server performs control to correct and store the entered amount as the transaction amount based on the selection by the customer. The control system according to claim 4, wherein the control unit of the control server performs processing to cancel the deposit transaction based on a selection by the customer. When the control unit of the control server receives a notification of completion of refund of the deposited amount to the customer from the cash processing device, the control unit controls to modify the transaction status of the deposited transaction to cancel in the transaction information stored in the storage unit. The control system according to claim 6, wherein the control system performs the following. 5. The control system according to claim 4, wherein the control unit of the control server performs control to correct and store the entered amount as the transaction amount when a predetermined time has elapsed. The control unit of the control server performs control to correct and store the total deposit amount, which is the input amount plus the additional deposit amount, as the transaction amount, based on information on the additional deposit by the customer. The control system according to item 4. 4. The control system according to claim 3, wherein when the control server modifies the transaction information stored in the storage unit, the control server controls transmitting the modified content to the accounting server. The control system according to any one of claims 1 to 10, wherein the cash is a banknote or a coin. a storage unit that stores transaction information including at least information regarding cash deposit transactions performed in the cash processing device;
a control unit that manages the transaction information;
Equipped with
When a deposit transaction in which a predetermined transaction amount is scheduled is performed in the cash processing device, the control unit may be configured to performing control to store the deposit amount, which is the deposited cash amount, in the storage unit as the transaction amount of the deposit transaction;
Control device. The processor
storing transaction information including at least information regarding a cash deposit transaction performed in the cash processing device in a storage unit;
managing the transaction information;
including;
As the management of the transaction information, when a deposit transaction for which a predetermined transaction amount is scheduled is performed in the cash processing device, cash of a part of the predetermined transaction amount is deposited. , storing the deposit amount, which is the deposited cash amount, in the storage unit as the transaction amount of the deposit transaction;
Control method. computer,
a storage unit that stores transaction information including at least information regarding cash deposit transactions performed in the cash processing device;
a control unit that manages the transaction information;
function as
When a deposit transaction in which a predetermined transaction amount is scheduled is performed in the cash processing device, the control unit may be configured to performing control to store the deposit amount, which is the deposited cash amount, in the storage unit as the transaction amount of the deposit transaction;
program.

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