JP2024017217A - Information processing device, information processing method, and computer program - Google Patents

Abstract

The present invention provides an information processing device, an information processing method, and a computer program that enable problem detection from activities using information terminal devices used by children, students, and the like. [Solution] An information processing device includes a reception unit that receives a notification of the occurrence of a problem regarding a user of a first information terminal device that can use a plurality of applications provided on the Web; an extraction unit that extracts data related to the occurrence of the problem from data stored in a recording device through use of the plurality of applications from a first information terminal device; and report data created from the data extracted by the extraction unit. , and a transmitter that transmits data to a second information terminal device corresponding to the organization to which the user belongs. [Selection diagram] Figure 1

Description

The present invention relates to an information processing device, an information processing method, and a computer program that enable problem detection from activities using information terminal devices used by children, students, etc. in educational settings.

Schools and educational organizations are promoting the use of ICT (Information and Communication Technology), which allows each child or student to use an information terminal device called a tablet to provide individualized and appropriate teaching materials and share information. Each child or student can use their own information terminal device to not only communicate with teachers, but also to share data and exchange messages among themselves. In addition, information management by staff at schools or organizations, such as teachers, has moved away from paper media and is now able to manage grades and the like using applications provided by groupware systems (Patent Document 1, etc.).

JP2020-027401A

Since each child or student has a tablet and can communicate with each other, communication between children or students occurs not only in the real space but also in the so-called Internet space. In other words, it can be said that the scope of interactions that are difficult to be recognized by school or organization staff such as teachers has become wider than before. Exchanges in the internet space are performed using some kind of application. Therefore, in terms of the history and logs that remain, it is more likely to be realized than communications that take place verbally or in real space. However, for staff such as teachers to carry out a huge amount of communication with their administrative authority, the burden is high and there may be subjective elements.

The present invention has been made in view of such circumstances, and provides an information processing device, an information processing method, and a computer program that enable problem detection from activities using information terminal devices used by children, students, etc. The purpose is to provide.

An information processing device according to an embodiment of the present disclosure includes a reception unit that receives a notification of the occurrence of a problem regarding a user of a first information terminal device that can use a plurality of applications provided on the web, and a case where the notification is received. , an extraction unit that extracts data related to the occurrence of the problem from data stored in a recording device through use of the plurality of applications from a plurality of first information terminal devices; and a transmitter that transmits the report data to a second information terminal device corresponding to the organization to which the user belongs.

An information processing method according to an embodiment of the present disclosure receives a notification of the occurrence of a problem regarding a user of a first information terminal device that can use a plurality of applications provided on the Web, and when the notification is received, a plurality of Data regarding the occurrence of the problem is extracted from data stored in a recording device through use of the plurality of applications from the first information terminal device, and report data created from the extracted data is sent to the organization to which the user belongs. It includes a process of transmitting to a corresponding second information terminal device.

A computer program according to an embodiment of the present disclosure causes a computer to receive a notification of the occurrence of a problem regarding a user of a first information terminal device that can use a plurality of applications provided on the web, and when the notification is received, Data related to the occurrence of the problem is extracted from data stored in a recording device through the use of the plurality of applications from the plurality of first information terminal devices, and report data created from the extracted data is written to the user's affiliation. A process of transmitting data to a second information terminal device corresponding to the organization is executed.

With the information processing device, information processing method, and computer program of the present disclosure, it is possible to create a report that extracts records related to problems of users who are children or students from logs of multiple applications provided on the Web.

In the information processing device, information processing method, and computer program of the present disclosure, data stored not only by a user but also by multiple users including this user is once extracted, and from the extracted data, information regarding the occurrence of a problem is extracted. Data may be extracted.

According to the present disclosure, it is possible to record a report (that is, data serving as evidence of the occurrence of a problem) that extracts records related to problems of users who are children or students. This makes it possible to automatically detect problems in organizations such as schools with evidence.

FIG. 1 is a schematic diagram of a problem detection system in this embodiment. FIG. 2 is a block diagram showing the configurations of a first information terminal device and a second information terminal device. FIG. 1 is a block diagram showing the configuration of an information processing device. An example of the content of data that manages account affiliation, etc. is shown below. It is a figure which shows the example of a notification screen based on an application. FIG. 2 is a sequence diagram illustrating an example of a processing procedure in the problem detection system. FIG. 2 is a schematic diagram of a response based on a problem detection system. It is a figure which shows the example of the setting screen displayed on a 2nd information terminal device.

The present disclosure will be specifically described with reference to drawings showing embodiments thereof. In the embodiments below, a problem detection system 100 that enables problem detection through processing of an information processing apparatus according to the present disclosure will be described.

FIG. 1 is a schematic diagram of a problem detection system 100 in this embodiment. The problem detection system 100 includes a plurality of first information terminal devices 1, a plurality of second information terminal devices 2, an information processing device 3, and a network N that connects these devices for communication. The first information terminal device 1 is a terminal used by a plurality of children or students. The second information terminal device 2 is a terminal used by a teacher, other staff, health manager, administrator, etc. in a school or organization where children or students are active.

The network N includes a local network N1 that is a private network, a public communication network N2 that is the so-called Internet, and a carrier network N3 that implements wireless communication according to a predetermined mobile communication standard. Local network N1 includes an access point AP. Carrier network N3 includes a base station BS. The first information terminal device 1 and the second information terminal device 2 can communicate with each other via the local network N1, and can also connect to the information processing device 3 and the groupware via the public communication network N2 or carrier network N3. Communication connection with the providing server 8 is possible.

Both the first information terminal device 1 and the second information terminal device 2 can access a group of Web applications 801 to 804 provided from a groupware providing server 8 outside the system via a Web browser and a network. Although the groupware providing server 8 will be described as one server computer for ease of explanation below, it is configured by distributing processing or functions among a plurality of server computers. Web applications 801 to 804 provided by the groupware providing server 8 and usable on the first information terminal device 1 and the second information terminal device 2 include search 801, email or chat (message exchange) 802, video platform 803, It includes a data sharing application 804 and the like. Web applications are not limited to these applications 801 to 804.

Based on the account assigned to the child or student by the groupware providing server 8, each child or student can use a plurality of web applications 801 to 804 etc. that are permitted for that account. For example, a child or student can use the search 801 on the browser while logging into the groupware service on the web browser based on his or her account. In addition, while logged in, the child or student can access and edit the data permitted for the account using the data sharing application 804 of the web browser, or send the data via email or chat 802. It is possible to notify other children or students.

The operation contents of each child or student and the generated data for the Web application groups 801 to 804 provided by these groupware providing servers 8 are stored in one or more recording devices 81 in association with the account to the extent permitted. recorded in For example, search history, website browsing history, email, and chat content while logged in to the groupware service are recorded in one or more recording devices 81 accessible by the groupware providing server 8 in association with the account. be done. It may be configured that at the stage of logging into the OS (Operation System) based on the child's or student's account, part or all of the operation history is recorded in one or more recording devices 81 that can be accessed by the OS management server. .

The data recorded in the recording device 81 can be read out or edited as history and saved data via the web browser on the first information terminal device 1 by the child or student who is the owner of the account. By attaching the data to an e-mail or chat 802 message in the web application in order to share the data, the child or student can share the data with other children, students, school staff, etc. at the destination. Furthermore, by uploading the shared data to the data sharing application (storage area on the network) 804, the children, students, and staff can mutually edit the shared data. In this way, since data can be shared and edited within the service provided by the groupware providing server 8, activities such as exchanging messages, sharing teaching material data, and submitting reports can be performed online.

In the problem detection system 100 in this embodiment, the information processing device 3 records the activity history recorded in the recording device 81 by the groupware providing server 8 in association with the account of the child, student, or staff member such as a teacher. It can be referenced within the scope (accounts and contents). The information processing device 3 stores in a database 310 data that manages affiliations and the like for each child or student account. When a problem occurs regarding a child or student, or a staff member such as a teacher, the information processing device 3 analyzes the activity history, etc. based on the data in the database 310 and the recording device 81, and provides the basis for the problem. It determines whether or not there has been any interaction or activity, and executes the process of compiling the underlying data. For example, the information processing device 3 performs mechanical analysis to determine whether there are any problems in exchanging messages (email, chat), browsing history, data sharing, etc. in related accounts. , create report data.

Regarding the realization of problem discovery and report data creation as described above, the specific configuration and processing contents of the problem detection system 100 will be described below.

FIG. 2 is a block diagram showing the configurations of the first information terminal device 1 and the second information terminal device 2. As shown in FIG. Both the first information terminal device 1 and the second information terminal device 2 use laptop-type or tablet-type personal computers having a communication function.

The first information terminal device 1 includes a processing section 10, a storage section 11, a communication section 12, a display section 13, and an operation section 14.

The processing unit 10 controls each component using a processor using a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), and built-in RAM (Random Access Memory) and ROM (Read Only Memory). The processing unit 10 reads and executes a browser program and an application program P1 (hereinafter referred to as application P1) stored in the storage unit 11, thereby causing the general-purpose computer to function as the first information terminal device in this embodiment. .

The storage unit 11 uses an HDD (Hard Disk Drive), a flash memory, or an SSD (Solid State Drive). The storage unit 11 stores the browser program and the application program P1, and also stores account data of a child or student who is a user, other data referred to by the processing unit 10, and the like.

The communication unit 12 is a communication module that realizes communication via the network N. The communication unit 12 is a wireless communication module and is capable of wirelessly communicating with an access point AP included in the local network N1. The communication unit 12 is not limited to wireless communication. The processing unit 10 is capable of transmitting and receiving data to and from another first information terminal device 1 , second information terminal device 2 , information processing device 3 , or groupware providing server 8 via the network N using the communication unit 12 .

The display unit 13 uses a display device such as a liquid crystal panel or an organic EL display. The operation unit 14 is an interface that receives user operations, and uses physical buttons, a keyboard, a pointing device, a touch panel device with a built-in display, a speaker, a microphone, and the like. The operation unit 14 may accept operations on the screen displayed on the display unit 13 using physical buttons or a touch panel, or may recognize operation details from input audio using a microphone and interact with audio output from a speaker. The operation may be accepted in the format.

The first information terminal device 1 may include a location information acquisition unit such as a GPS (Global Positioning System) receiving device, and may be able to specify the location where it is used.

The second information terminal device 2 is distinguished from the first information terminal device 1 by the type of account, but since it is the same as the first information terminal device 1 in terms of hardware, it will be described in detail with corresponding reference numerals. omitted. In the second information terminal device 2, the storage unit 21 stores account data of staff members such as teachers who are users. The first information terminal device 1 and the second information terminal device 2 may be shared personal computers. In this case, account data is not stored, and when an account is input to the browser program, the first information terminal device 1 and the second information terminal device 2 It functions as an information terminal device 1 and a second information terminal device 2.

FIG. 3 is a block diagram showing the configuration of the information processing device 3. As shown in FIG. The information processing device 3 uses a server computer. Although the information processing device 3 will be described as one server computer for ease of explanation, it may have a configuration in which processing or functions are distributed among a plurality of server computers.

The information processing device 3 includes a processing section 30, a storage section 31, a communication section 32, and an input/output section 33. The processing unit 30 is a processor using a CPU or GPU, and controls each component using built-in RAM and ROM. The processing unit 30 executes a notification reception process, a determination process, a report data creation process, etc., which will be described later, based on the information processing program P3 stored in the storage unit 31.

The storage unit 31 uses a hard disk or SSD. The storage unit 31 stores the information processing program P3, as well as other programs and data that the processing unit 30 refers to. The information processing device 3 has built a database 310 in a recording device provided internally or externally. The database 310 records the association of each child's or student's individual account with the class, school, or organization to which the child or student belongs, and the account of the staff member in charge at the school or the like. The information processing program P3 stored in the storage unit 31 may be the information processing program P9 stored in the computer-readable storage medium 9, which is read by the CPU and stored in the storage unit 11.

The communication unit 32 realizes a communication connection to the public communication network N2 or the carrier network N3. The processing unit 30 is capable of transmitting and receiving data between the first information terminal device 1, the second information terminal device 2, and the groupware providing server 8 via the public communication network N2 or the carrier network N3 using the communication unit 32. .

The input/output unit 33 is a connection interface to the database 310. This is not necessary if the database 310 is provided within the storage unit 31.

In the problem detection system 100 configured as described above, the information processing device 3 stores the history, event log, data, etc. using the Web applications 801 to 804 provided from the groupware providing server 8, as shown in FIG. can be accessed within a predetermined range. Specifically, the information processing device 3 is managed by a business that manages account data for receiving services provided by the groupware providing server 8. The information processing device 3 uses an API (Application Programming Interface) that can call various web applications provided by the groupware providing server 8 to create accounts for children, students, teachers, and other staff belonging to the target school or organization. It is possible to issue, extract and manage information, etc., and have access rights to data related to that account.

FIG. 4 shows an example of the content of data for managing account affiliation and the like. The database 310 stores the affiliation and the like for each child or student account, as described above. In FIG. 4, the database 310 manages each user in association with the domain to which the user belongs (school, school district, administrative district, etc.) and the organization to which the user belongs. These data may be stored in a recording device 81 that is read and written by the groupware providing server 8, and may be readable from the information processing device 3.

As shown in FIG. 4, "attributes" of "administrator," "teacher," "student," and "guardian" are stored in the organization (domain) to which each user belongs. In addition, "attributes" include "levels" such as "school representative" such as principal, "board of education" or "federation" that has jurisdiction over multiple schools, and the information processing device 3 You can decide whether to notify the person as appropriate. Attribute information such as first and last name is associated with each user and stored.

Using the database 310 shown in FIG. 4, when the information processing device 3 identifies the account of a specific child or student in the process described later, it identifies the accounts of other children or students who belong to the same organization as that account. can. Furthermore, the information processing device 3 can specify accounts at other levels such as "teacher," "chief," and "board of education" in the organization to which the identified child or student belongs.

As described above, the first information terminal device 1 used by the child or student stores the application P1. The application P1 is an application program for notifying an organization such as a school or board of education to which a child or student belongs, or an external educational support organization. The application P1 is downloaded from the download server in each first information terminal device 1, stored in the storage unit 11, and installed in an executable manner. Although the application P1 will be described as being provided by the administrator of the information processing device 3 and installed on the first information terminal device 1, the application P1 is not limited to this, and may be a plug-in application that operates on a browser program. , one of the web applications provided by the groupware providing server 8.

FIG. 5 is a diagram showing an example of a notification screen based on the application P1. When the application P1 is selected and executed in the first information terminal device 1 used by a child or student, the processing unit 10 of the first information terminal device 1 displays a notification screen 130 on the display unit 13 based on the application P1. indicate. FIG. 5 shows an example of the notification screen 130. The notification screen 130 displays menu buttons 131 for each option for selecting a report such as "what", "when", "where", and "did/saw/heard". The application P1 is activated in association with an account that is the same as or associated with an account for logging into a service provided by the groupware providing server.

When a child or student selects the menu button 131 on the notification screen 130 shown in FIG. 5 by operating the operation unit 14, the processing unit 10 of the first information terminal device 1 links the selected content to the application P1 sends an "SOS sign" containing account data. The destination is basically the second information terminal device 2 of the organization to which the child or student belongs. The "SOS" sign is sent in the form of a message, such as an email. As for the destination, the account (teacher, school representative, board of education, etc.) may be selected by the child or student, or the destination may be set to be switched depending on the content. Note that, depending on the selection, the selected content may include the name, identification number, etc. of another child or student related to some problem, rather than the child or student who operated the first information terminal device 1. be.

For example, on the notification screen 130 shown in FIG. 5, when "Trouble with SNS" is selected, on the screen where you can select the "location" etc. that is displayed, it is possible to select "in the message app on the device". be. In this case, the processing unit 10 of the first information terminal device 1 collects data indicating "trouble with SNS" and "messaging application on the terminal" (location where the trouble occurred), and the account of the operator (logged-in account). Obtain data and other text or images related to specific consultations. The processing unit 10 transmits the “SOS sign” including the acquired data, account data, text or image, etc. to the second information terminal device 2. At this time, the processing unit 10 may also transmit hardware information (eg, MAC address) for identifying the first information terminal device 1 .

FIG. 6 is a sequence diagram showing an example of a processing procedure in the problem detection system 100. In the flowchart shown below, it is assumed that the process starts when the child or student performs an operation on the notification screen 130 shown in FIG. 5 and an "SOS sign" is sent to the second information terminal device 2. do. The trigger for starting the process is not limited to the "SOS sign" as described later.

The processing unit 30 of the information processing device 3 receives a notification of the occurrence of a problem (step S301). In the first example, the notification of the occurrence of a problem is the transmission of an "SOS sign" from the first information terminal device 1 to the second information terminal device 2. The information processing device 3 is set so that when the second information terminal device 2 receives the "SOS sign" from the first information terminal device 1 based on the application P1, it similarly receives it. Alternatively, a notification that an "SOS sign" has been received may be received from the second information terminal device 2. In the second example, the notification of the occurrence of a problem is the result of an analysis process performed by the information processing device 3 itself on the usage history of the Web application provided from the groupware providing server. In an email or chat web application, if a specific keyword is used from a specific account (specific group) more than a predetermined frequency, the processing unit 30 detects this. In this case, a problem occurrence notification is sent from the information processing device 3 to the second information terminal device 2. The destination may be the second information terminal device of an account that has administrator authority for the organization, or may be the second information terminal device 2 of an account that is registered in advance as a notification destination. As a result of the analysis, the name of the child or student concerned, the organization such as the school to which the child or student belongs, the grade, and the class may be identified by referring to the database, and may be included in the notification. In the third example, the notification of the occurrence of a problem may be an "inquiry" from an organization such as a school or group. In an organization, when a problem notification is received on the second information terminal device 2 used by a staff member such as a teacher, and an inquiry about a problem is received, the processing unit 30 of the information processing device 3 identifies this as a problem occurrence notification. Accept as a notification. For example, if a sign of trouble is detected within the organization other than when a notification from the application P1 is received, the staff member uses the second information terminal device 2 to make an inquiry to the information processing device 3. Alternatively, an inquiry may be made to the management company of the information processing device 3 by means of communication such as e-mail or telephone, and in this case, the processing unit 30 receives the inquiry as a notification of the occurrence of a problem through the operation of the management company. accept. The inquiry includes the student's or child's account data related to the trouble or its symptoms, or data such as the student's or child's class and grade.

When the second information terminal device receives the problem occurrence notification (step S201), it outputs the problem occurrence notification based on the application P2 for the second information terminal device and based on the information access restriction rules in the target organization (step S202). ). The problem occurrence notification is an "SOS sign" from the application P1 of the first information terminal device 1, but may also be a notification from the information processing device 3. The application P2 may be an email application, a specific application, or one of the applications provided by the groupware providing server. In step S202, the processing unit 20 displays information regarding the specific account included in the problem occurrence notification on the display unit 23. In step S202, the processing unit 20 of the second information terminal device 2, based on the application P2, determines whether the trigger notification is included in the trigger notification according to the account distinction of the principal, vice principal, chief teacher, other teachers, health staff, school counselor, etc. The display method of information (account, grade, class, child or student name), etc. may be changed. For example, a difference may be made in which the name of the student corresponding to the account is displayed for administrators such as principals, but only the class in question is displayed for other staff members.

The processing unit 20 of the second information terminal device 2 receives an instruction as to whether a detailed report is required in response to the trigger notification (step S203), and transmits the instruction to the information processing device 3 (step S204). In step S203, the processing unit 20 may display a button image on the display unit 23 to accept the request for a detailed report, or may accept the instruction by replying to an email.

The processing unit 30 of the information processing device 3 receives an instruction as to whether a detailed report is required (step S302). The processing unit 30 identifies related accounts based on the instruction as to whether a detailed report is required (step S303). The processing unit 30 stores the account of the sender of the "SOS sign" included in the instruction as to whether a detailed report is required, the accounts of other children or students included in the notification content, and the accounts of other children or students belonging to the related class or grade, etc. Identify the child's or student's account. The processing unit 30 specifies the account of the related child or student included in the instruction as to whether a detailed report is required, and the account of the child or student belonging to the class and grade to which the detailed report belongs. If the reception of the problem occurrence notification in step S301 is the result of the analysis process, the processing unit 30 identifies, for example, the account of the child or student using the specific keyword and the other child or account in the analysis process. When searching for problem occurrences based on cycles or schedules, the processing unit 30 identifies, for each class, the accounts of children or students belonging to that class.

The processing unit 30 determines whether a detailed report is required in the instruction received in step S302 (step S304). If a detailed report is not required (S304: NO), the processing unit 30 records the log of the problem occurrence notification in step S301 in the database (step S305), and ends the process.

If a detailed report is required (S304: YES), the processing unit 30 extracts data on the web application group provided by the groupware providing server for multiple accounts including the account identified in step S303 (step S306). ).

The processing unit 30 extracts data based on conditions such as whether a specific keyword is included in an email, chat, shared data, or search history, or whether there is a browsing history of a specific website. (Step S307).

In step S307, the processing unit 30 uses a trained model using a neural network related to language processing so that a problem can be detected even when a specific keyword is not directly included in the email etc. You can. For example, when an email or chat exchange with a pattern that should be detected is input, a model trained using past cases as training data is used to output an index value that indicates a high degree of reporting as a problem. do.

The processing unit 30 creates report data including the data extraction results and the conditions in step S307 (step S308), and transmits it to the second information terminal device 2 of an organization such as a school to which the target child or student belongs. (Step S309). The processing unit 30 sets the processing of steps S306 to S308 to be executed during a specific period after the processing of step S308 (step S310), and ends the processing.

In step S308, the report data may be automatically created based on a preset format, or may be created by the management company of the information processing device 3. At this time, the information processing device 3 may perform processing to semi-automatically incorporate the extracted data into the report data.

In the second information terminal device 2, the processing unit 20 receives and stores the report data transmitted from the information processing device 3 (step S205), outputs report contents based on the report data (step S206), and performs processing. finish. Output methods include displaying on the display unit 23, printing on print media, etc.

The process shown in FIG. 6 is not only triggered by the notification of the "SOS sign" but also may be started periodically by the arrival of a schedule or by an event. The information processing device 3 receives settings such as once a month, once every three months, or a specific date and time for each organization such as a school or group, and Alternatively, when the date and time have arrived, it may be determined that the schedule has arrived, and a log may be recorded or specific data may be extracted.

Thereafter, the information processing device 3 performs extraction processing from the data of the web applications 801 to 804 until a cancellation instruction is received from the target organization or a specific period elapses regarding the account identified as the account related to the problem occurrence. It is good if it lasts. These settings are recorded in the information processing device 3, and log storage, data extraction, report creation, and transmission are executed in steps S305 to S309 based on the settings.

Based on the processing by the information processing device 3, a description will be given of the response to the occurrence of a trouble that can be executed by the problem detection system 100. FIG. 7 is a schematic diagram of the response based on the problem detection system 100. FIG. 7 shows data exchange among four parties: a child or student, a management company, an organization such as a school or group to which the child or student belongs, and a groupware providing service. As shown in FIG. 7, children or students can use the first information terminal device 1 to use web applications 801 to 804 such as email, chat, and search provided by the groupware providing server 8. The usage history and message history due to usage are recorded in the recording device 81. When a child or student makes a report (consultation) using the application P1, a notification is delivered to the second information terminal device 2 of the organization. The information processing device 3 accepts this as a problem occurrence notification. When an instruction to request a report is given to the information processing device 3 from an account with attributes such as “school representative” or “head” of an organization, the information processing device 3 sends information about the account of the child or student who reported the report and the surrounding children or students. Extracts the message history and search history of student accounts and outputs report data based on the analysis results. Through this, it is possible to obtain records from a huge amount of records that serve as evidence, such as whether or not messages that actually caused problems or messages that were predicted to be a sign of problems were sent and received, and whether there were accesses to websites that caused problems. I can do it.

The information processing device 3 has a function of accepting settings for what content of which Web applications 801 to 804 is to be recorded from the groupware providing server 8 to the recording device 81 for each organization. FIG. 8 is a diagram showing an example of the setting screen 230 displayed on the second information terminal device 2. As shown in FIG. Based on the application P2, the second information terminal device 2 can accept, for example, which websites to block or what keywords to set at multiple stages (by grade in FIG. 8). . Detailed settings are also possible. In addition, in the example shown in FIG. 8, it is possible to select how much log to keep for each of the web applications 801 to 804, and to set filtering such as leaving logs related to specific keywords in detailed settings. . When the setting button 231 is selected, the selected information is set in the information processing device 3 and stored in the storage unit 31.

Based on the content received on the settings screen shown in FIG. 8, the information processing device 3 reflects settings for the accounts of children or students belonging to the organization from the settings Web API provided by the groupware providing server 8. This allows staff members such as teachers of organizations such as schools and organizations to organize appropriate groups according to the organization's management policy, even if they do not have knowledge of each service provided by the groupware providing server 8. It becomes possible to operate the software.

In this way, the information processing device 3 is able to leave report data that serves as the basis for determining whether or not there was an actual problematic exchange or an exchange that suspected a problem based on the problem occurrence notification. Further, at this time, since the report data is automatically generated by the above-described processing procedure of the information processing device, it is expected that human subjectivity can be eliminated as much as possible through mechanical analysis.

The embodiments disclosed above are illustrative in all respects and are not restrictive. The scope of the present invention is indicated by the claims, and includes all changes within the meaning and range equivalent to the claims.

1 First information terminal device 10 Processing unit 11 Storage unit P1 Application program (app)
2 Second information terminal device 20 Processing unit 21 Storage unit P2 Application program (app)
3 Information processing device 30 Processing unit 31 Storage unit P3 Information processing program 8 Groupware providing server

Claims (6)

a reception unit that receives a notification of the occurrence of a problem regarding a user of a first information terminal device that can use a plurality of applications provided on the Web;
an extraction unit that, when receiving the notification, extracts data related to the occurrence of the problem from data stored in a recording device through the use of the plurality of applications from the plurality of first information terminal devices;
An information processing device comprising: a transmitting unit that transmits report data created from the data extracted by the extracting unit to a second information terminal device corresponding to an organization to which the user belongs. The information processing device according to claim 1, wherein when the reception unit receives a report from the user, the reception unit receives the report as a notification of problem occurrence. The plurality of applications include an application for sending and receiving messages,
The information processing apparatus according to claim 1, wherein the extraction unit extracts a record of a message whose sender or destination is the user from a log of the application for transmitting and receiving the message. The plurality of applications include a website search application,
The information processing apparatus according to claim 1, wherein the extraction unit extracts a search history by the user from a search history in the search application. receiving a notification of the occurrence of a problem regarding a user of a first information terminal device that can use a plurality of applications provided on the Web;
When the notification is received, extracting data related to the occurrence of the problem from data stored in a recording device through the use of the plurality of applications from the plurality of first information terminal devices;
An information processing method including a process of transmitting report data created from extracted data to a second information terminal device corresponding to an organization to which the user belongs. to the computer,
receiving a notification of the occurrence of a problem regarding a user of a first information terminal device that can use a plurality of applications provided on the Web;
When the notification is received, extracting data related to the occurrence of the problem from data stored in a recording device through the use of the plurality of applications from the plurality of first information terminal devices;
A computer program that executes a process of transmitting report data created from extracted data to a second information terminal device corresponding to an organization to which the user belongs.

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