JP2023544328A - チャットボットの自動スコープ外遷移 - Google Patents

チャットボットの自動スコープ外遷移 Download PDF

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JP2023544328A
JP2023544328A JP2023519817A JP2023519817A JP2023544328A JP 2023544328 A JP2023544328 A JP 2023544328A JP 2023519817 A JP2023519817 A JP 2023519817A JP 2023519817 A JP2023519817 A JP 2023519817A JP 2023544328 A JP2023544328 A JP 2023544328A
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JP2023544328A5 (https=
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ビシュノイ，ビシャル
シュ，シン
ルクマン ジャラルッディン，エリアス・
ガッデ，シュリニバーサ・ファニ・クマール
パン，クリスタル・シィ
ジョンソン，マーク・エドワード
ドゥオング，タン・ロング
ビナコタ，バラコタ・シュリニバス
パレク，マニッシュ
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オラクル・インターナショナル・コーポレイション
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
    • G06F40/295—Named entity recognition
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/332—Query formulation
    • G06F16/3329—Natural language query formulation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/35—Clustering; Classification
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/205—Parsing
    • G06F40/211—Syntactic parsing, e.g. based on context-free grammar [CFG] or unification grammars
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G06F40/35—Discourse or dialogue representation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/40—Processing or translation of natural language
    • G06F40/55—Rule-based translation
    • G06F40/56—Natural language generation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00—Computing arrangements using knowledge-based models
    • G06N5/04—Inference or reasoning models
    • G06N5/043—Distributed expert systems; Blackboards

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Computational Linguistics (AREA)
  • Artificial Intelligence (AREA)
  • General Health & Medical Sciences (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Mathematical Physics (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Computing Systems (AREA)
  • Evolutionary Computation (AREA)
  • Software Systems (AREA)
  • Human Computer Interaction (AREA)
  • Machine Translation (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Manipulator (AREA)
JP2023519817A 2020-09-30 2021-09-30 チャットボットの自動スコープ外遷移 Pending JP2023544328A (ja)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US202063085796P 2020-09-30 2020-09-30
US63/085,796 2020-09-30
PCT/US2021/052916 WO2022072660A1 (en) 2020-09-30 2021-09-30 Automatic out of scope transition for chatbot

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JP2023544328A true JP2023544328A (ja) 2023-10-23
JP2023544328A5 JP2023544328A5 (https=) 2024-04-26

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JP2023519817A Pending JP2023544328A (ja) 2020-09-30 2021-09-30 チャットボットの自動スコープ外遷移

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US (2) US11922123B2 (https=)
EP (1) EP4222613A1 (https=)
JP (1) JP2023544328A (https=)
WO (1) WO2022072660A1 (https=)

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US12327554B1 (en) * 2021-03-12 2025-06-10 Apple Inc. Devices and methods for invoking digital assistants
US11798549B2 (en) * 2021-03-19 2023-10-24 Mitel Networks Corporation Generating action items during a conferencing session
US11824818B2 (en) 2021-04-29 2023-11-21 Bank Of America Corporation Building and training a network of chatbots
US12242811B2 (en) * 2022-02-14 2025-03-04 Google Llc Conversation graph navigation with language model
US20230401416A1 (en) * 2022-06-10 2023-12-14 Truist Bank Leveraging multiple disparate machine learning model data outputs to generate recommendations for the next best action
US12468892B2 (en) * 2022-09-15 2025-11-11 Tata Consultancy Services Limited Crowd wisdom based universal conversational system
US20240282296A1 (en) * 2023-02-16 2024-08-22 Jpmorgan Chase Bank, N.A. Method and system for conditional hierarchical domain routing and intent classification for virtual assistant queries
US12106318B1 (en) * 2023-04-19 2024-10-01 Wevo, Inc. Prompt management systems for moderating generative artificial intelligence operations
US12231378B2 (en) * 2023-06-08 2025-02-18 Sap Se Realtime conversation AI insights and deployment
US12260005B1 (en) * 2023-09-12 2025-03-25 Portal AI Inc. Methods and systems for verifying a user agent
US20250182749A1 (en) * 2023-11-30 2025-06-05 International Business Machines Corporation Domain model driven processing of dialog including ambiguous intents
US12367342B1 (en) * 2025-01-15 2025-07-22 Conversational AI Ltd Automated analysis of computerized conversational agent conversational data

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US20200137002A1 (en) * 2018-10-31 2020-04-30 Bryght Ai, Llc Computing Performance Scores Of Conversational Artificial Intelligence Agents
US20200143797A1 (en) * 2018-11-06 2020-05-07 Visa International Service Association Automated chat bot processing
JP2020518893A (ja) * 2017-04-12 2020-06-25 フェイスブック，インク． 意図に基づいてボットを検索するための技術

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US10467509B2 (en) * 2017-02-14 2019-11-05 Microsoft Technology Licensing, Llc Computationally-efficient human-identifying smart assistant computer
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KR102379520B1 (ko) * 2017-05-15 2022-03-25 애플 인크. 디지털 어시스턴트들에 대한 계층적 신념 상태들
KR102089487B1 (ko) * 2017-05-16 2020-03-17 애플 인크. 디지털 어시스턴트 서비스의 원거리 확장
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US11657797B2 (en) * 2019-04-26 2023-05-23 Oracle International Corporation Routing for chatbots
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US20180181558A1 (en) * 2016-12-22 2018-06-28 Yahoo Holdings, Inc. Method and system for facilitating a user-machine conversation
JP2020518893A (ja) * 2017-04-12 2020-06-25 フェイスブック，インク． 意図に基づいてボットを検索するための技術
US20200137002A1 (en) * 2018-10-31 2020-04-30 Bryght Ai, Llc Computing Performance Scores Of Conversational Artificial Intelligence Agents
US20200143797A1 (en) * 2018-11-06 2020-05-07 Visa International Service Association Automated chat bot processing

Also Published As

Publication number Publication date
US20220100961A1 (en) 2022-03-31
CN116235164A (zh) 2023-06-06
US11922123B2 (en) 2024-03-05
WO2022072660A1 (en) 2022-04-07
EP4222613A1 (en) 2023-08-09
US12223276B2 (en) 2025-02-11
US20240169155A1 (en) 2024-05-23

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