JP2023525602A - Computerized system and method for package delivery - Google Patents

Abstract

Embodiments of the present disclosure include computer-implemented systems and methods for package delivery. The method includes receiving a customer order, generating an order identifier, associating each item of the customer order with the order identifier, and determining an intended delivery destination for each item. be able to. The method causes the user device to display first instructions for sorting each item based on storage space associated with the intended delivery destination, and sorting each sorted item based on the delivery route. display a second instruction for placing each sorted item into a container regardless of the status of the other items in the customer order; Regardless, the method can further include displaying fourth instructions for delivering the arranged item of the plurality of items to the intended delivery destination.

Description

[001] The present disclosure relates generally to computerized systems and methods for package delivery to fulfill customer orders. In particular, embodiments of the present disclosure utilize the non-disclosure of the present invention to efficiently fulfill customer orders and deliver packages in reduced cycle times while maintaining high worker efficiency across multiple zones within a fulfillment center. Related Art Conventional Computerized Systems, Methods, and User Interfaces.

[002] Fulfillment centers (FCs) allow e-commerce retailers to outsource warehousing and shipping. Inventory management in FC is an essential component for creating the best customer experience for online shoppers. Inventory management may involve many steps, such as receiving goods from sellers, storing received goods for easy access, packing items, confirming orders, and delivering packages. While current existing FCs and systems for inventory control within FCs are configured to handle large volumes of incoming and outgoing merchandise, the efficiency and timeliness of fulfilling customer orders is may be restricted due to inefficient practices of procuring items to Delays in package delivery can cause customer dissatisfaction and, in some cases, can affect the cost and profitability of a business.

[003] With the advancement and widespread acceptance of electronic commerce, Internet shopping provides a one-stop-shop for all your shopping needs, including food, furniture, electronics, clothing, books, and more. Each online order typically includes a combination of items from a wide variety of categories. While current existing order fulfillment practices allow the system to be used to obtain each individual item within an order in an efficient manner, the overall efficiency of order delivery is limited by the ability to For example, items are often stored in different sections of the FC based on categories, and packers may have to wait for pickers to pick them before packing all the items in an order. . This can cause delays in subsequent steps in the process of packaging and delivering packages to customers, which slows the throughput of the system and the efficiency of computerized systems that control the shipping process.

[004] Additionally, the overall efficiency and throughput of the FC can be impacted because items are picked individually but packed together in one container before being loaded as a package onto a delivery truck. Expected or unexpected packing delays can affect picking efficiency if the storage space where the picked items are stored is not accessible. The process of storing and shipping packages from a FC involves several steps such as receiving, stowing, picking, sorting, packing, loading, delivering, and verifying order accuracy at each step. For high overall efficiency, the efficiency of the individual steps must also be high. For example, if the process includes 10 steps and each step has an efficiency of over 90%, the overall efficiency is only 83.9%.

[005] Additionally, current existing FCs use teams of workers to ensure smooth 24-hour operation. One of the technical challenges in warehouses can be the rapid communication of information to field workers, such as urgent customer orders, expedited shipping, and the like. Current existing logistics and inventory management systems lack the ability to efficiently deal with expected or unexpected urgency in customer orders, which can lead to customer dissatisfaction and associated increased inventory costs. have a nature.

[006] Accordingly, improved methods and systems for efficient package delivery through individualization have been developed to reduce cycle time and expected delivery time while maintaining high overall throughput and efficient utilization of resources. An implementation is required.

[007] One aspect of this disclosure relates to a computer-implemented method for package delivery. The method comprises: receiving a customer order; generating an order identifier based on the customer order; associating each item of a plurality of items of the customer order with the order identifier; Determining the intended delivery destination of, the storage space associated with the intended delivery destination, and the delivery route. The method includes providing for display to a user first instructions for sorting each item of a plurality of items based on storage space associated with an intended delivery destination using a first sorting process. transmitting to the device; receiving from at least one user device a first input related to the status of the first sorting process; and the intended delivery purpose regardless of the status of the first sorting process. Sending second instructions for sorting each sorted item using a second sorting process based on the delivery route configured to include the location to the at least one user device for display. receiving from at least one user device a second input related to the status of the second sorting process; and placing each sorted item into a delivery route regardless of the status of the second sorting process. transmitting to at least one user device for display a third instruction to put into a container associated with a customer order; transmitting a fourth instruction for delivering the intended item to the intended delivery destination to the at least one user device for display.

[008] Another aspect of the disclosure relates to a computer-implemented method for package delivery. The method comprises: receiving a customer order; generating an order identifier based on the customer order; associating each item of a plurality of items of the customer order with the order identifier; Determining the intended delivery destination of, the storage space associated with the intended delivery destination, and the delivery route. The method includes providing for display to a user first instructions for sorting each item of a plurality of items based on storage space associated with an intended delivery destination using a first sorting process. transmitting to the device; receiving from at least one user device a first input related to the status of the first sorting process; and the intended delivery purpose regardless of the status of the first sorting process. Sending second instructions for sorting each sorted item using a second sorting process based on the delivery route configured to include the location to the at least one user device for display. receiving from at least one user device a second input related to the status of the second sorting process; and placing each sorted item into a delivery route regardless of the status of the second sorting process. transmitting to at least one user device for display a third instruction to put into a container associated with the and fourth instructions for delivering the placed item of the plurality of items to the intended delivery destination regardless of the status of other items of the plurality of items in the customer order, as indicated. receiving from the at least one user device a fourth input including information related to a delivery schedule for the arranged items of the plurality of items; Storing the input, the second input, the third input, and the fourth input in a database associated with the computer-implemented system.

[009] Yet another aspect of the present disclosure relates to a computer-implemented system for package delivery. The system comprises a memory storing instructions, executing the instructions, receiving a customer order, generating an order identifier based on the customer order, associating each item of a plurality of items of the customer order with the order identifier, at least one processor configured to determine the intended delivery destination of the delivery destination, the storage space associated with the intended delivery destination, and the delivery route. a processor executing instructions to provide first instructions for sorting each item of a plurality of items based on storage space associated with an intended delivery destination using a first sorting process; sending to a user device for display; receiving from at least one user device a first input related to the status of the first sorting process; second instructions for sorting each sorted item using a second sorting process based on a delivery route configured to include a destination on at least one user device for display; and receiving, from at least one user device, a second input relating to the status of the second sorting process, and relating each sorted item to a delivery route regardless of the status of the second sorting process. Sending a third container instruction to at least one user device for display, intended for the placed item of the plurality of items regardless of the status of other items of the plurality of items in the customer order. A fourth instruction for delivery to the specified delivery destination may be sent to the at least one user device for display.

[0010] Yet another aspect of the present disclosure relates to a computer-implemented method for package delivery, the method comprising: receiving a customer order by a computer-implemented system; associating a plurality of items of a customer order with the order identifier; and determining an intended delivery destination and an intended delivery time for each item based on the order identifier; , a distribution node and distribution wave for each item, a first container associated with the distribution node, and one or more associated with the distribution node and distribution wave, based on each item's intended destination and intended delivery time. First instructions for determining a plurality of second containers and sorting each item of the plurality of items based on an associated distribution node using a first sorting process at a first location. to the first user device; receiving from the first user device a first input related to the status of the first sorting process; transmitting a second instruction to the first user device to place the first sorted item at the first location into a first container associated with the distribution node regardless of status; receiving a second input related to the placement status of each item in the first container from the user device of the first container; to the second user device, and regardless of the status of other items in the plurality of items in the customer order, at a time associated with the distribution wave, the third sending a fourth instruction to the second user device to deliver the second sorted items in the two containers to the intended delivery destination.

[0011] Yet another aspect of the present disclosure relates to a computerized system for package delivery, the system including memory storage for storing computer-executable instructions and one or more processors. , one or more processors executing stored instructions to receive a customer order, generate an order identifier based on the customer order, associate each item of a plurality of items of the customer order with the order identifier; Based on the order identifier, determine each item's intended delivery destination and intended delivery time, and based on each item's intended destination and intended delivery time, determine each item's distribution node and determining a distribution wave, a first container associated with the distribution node, and one or more second containers associated with the distribution node and distribution wave, and the status of other items of the plurality of items of the customer order; transmitting first instructions to the first user device to sort each item of the plurality of items based on the distribution node using a first sorting process at a first location regardless of , for receiving a first input related to the status of a first sorting process from a first user device and placing the first sorted item at the first location into the first container. sending instructions to a first user device; receiving from the first user device a second input related to the status of placement of each item in the first container; Sending a third indication to the second user device for sorting each item in the first container associated with the distribution wave using the sorting process and other items of the plurality of items of the customer order A fourth instruction for delivering the second sorted items in the second container to the intended delivery destination at a time associated with the distribution wave, regardless of the status of the second one. to the user device.

[0012] Yet another aspect of the present disclosure relates to a computerized system for package delivery, the system including memory storage for storing computer-executable instructions and one or more processors. , one or more processors executing stored instructions to receive a customer order, generate an order identifier based on the customer order, associate each item of a plurality of items of the customer order with the order identifier; Based on the order identifier, determine each item's intended delivery destination and intended delivery time, and based on each item's intended destination and intended delivery time, determine each item's distribution node and determining a distribution wave, a first container associated with the distribution node, and one or more second containers associated with the distribution node and distribution wave, and performing a first sorting process at a first location; sending a first instruction to the first user device to sort each item of the plurality of items based on the distribution node using a status of the first sorting process from the first user device; receiving the associated first input and transmitting to the first user device a second instruction to place the first sorted item at the first location into the first container; receiving second input from the device relating to the placement status of each item in the first container, causing transportation of the first container from the first location to the second location; to the second user device for sorting each item in the first container associated with the distribution wave using the second sorting process in sending a fourth instruction to the second user device to place the second sorted items into the second container based on the plurality of items of the customer order, regardless of the status of other items in the plurality of items, and dispensing; sending a fifth instruction to the second one user device to deliver the second sorted items in the second container to the intended delivery destination at a time associated with the wave; configured to

[0013] Other systems, methods, and computer-readable media are also described herein.

[0014] FIG. 1 is a schematic block diagram illustrating an exemplary embodiment of a network including a computerized system for communications to enable shipping, transportation, and logistics operations consistent with disclosed embodiments; [0015] FIG. 4 illustrates a sample search results page (SRP) containing one or more search results satisfying a search request, along with interactive user interface elements, consistent with the disclosed embodiments; [0016] Fig. 4 illustrates a sample single display page (SDP) containing products and information about the products along with interactive user interface elements consistent with the disclosed embodiments; [0017] Fig. 4 depicts a sample cart page including items in a virtual shopping cart along with interactive user interface elements consistent with the disclosed embodiments; [0018] FIG. 4 illustrates a sample order page including items from a virtual shopping cart along with information regarding purchases and shipping, along with interactive user interface elements, consistent with disclosed embodiments; [0019] FIG. 1 is a schematic diagram of an exemplary fulfillment center configured to utilize the disclosed computerized system consistent with disclosed embodiments; [0020] FIG. 1 is a schematic diagram of an exemplary computerized personalized package delivery system configured to utilize the disclosed computerized system consistent with disclosed embodiments; [0021] FIG. 4 is a schematic diagram of an exemplary process flow for individualized package delivery consistent with disclosed embodiments; [0022] Fig. 4 is a schematic diagram of an exemplary process flow for generating a representation of a delivery vehicle's loading arrangement, consistent with the disclosed embodiments; [0023] Fig. 4 is a schematic diagram of an alternative embodiment of a computerized system for a personalized package delivery system, consistent with the disclosed embodiments; [0024] Fig. 4 is a flow chart illustrating an alternative flow of a computerized system for a personalized package delivery method consistent with the disclosed embodiments;

[0025] The following detailed description refers to the accompanying drawings. Wherever possible, the same reference numbers will be used in the drawings and the following description to refer to the same or like parts. Although several exemplary embodiments are described herein, modifications, adaptations, and other implementations are possible. For example, substitutions, additions, or modifications may be made to the components and steps shown in the figures, and the exemplary methods described herein replace, rearrange, remove, or may be modified by adding Accordingly, the following detailed description is not limited to the disclosed embodiments and examples. Rather, the appropriate scope of the invention is defined by the appended claims.

[0026] Embodiments of the present disclosure relate to systems and methods configured to reduce cycle time and increase efficiency of package delivery by shipping items of the same order separately without waiting for the remaining items, Thus, slowing down computerized systems and processes is avoided.

[0027] Referring to FIG. 1A, a schematic block diagram 100 illustrating an exemplary embodiment of a network including a computerized system for communications to enable shipping, transportation, and logistics operations is shown. As shown in FIG. 1A, system 100 can include various systems, each of which can be connected together via one or more networks. The systems shown include a Shipping Authority Technology (SAT) system 101, an external front end system 103, an internal front end system 105, a transportation system 107, mobile devices 107A, 107B, 107C, a merchant portal 109, a shipment and order tracking (SOT) system. System 111, Fulfillment Optimization (FO) System 113, Fulfillment Messaging Gateway (FMG) 115, Supply Chain Management (SCM) System 117, Warehouse Management System 119, Mobile Devices 119A, 119B, 119C (Fulfillment Center (FC) 200), third party fulfillment systems 121A, 121B, 121C, fulfillment center authentication (FC authentication) system 123, labor management system (LMS) 125.

[0028] SAT system 101 may be implemented as a computer system that monitors order status and delivery status in some embodiments. For example, the SAT system 101 determines whether an order is past its Promised Delivery Date (PDD), initiates new orders, reships items in undelivered orders, removes undelivered orders. Appropriate action can be taken, including canceling, initiating contact with the ordering customer, and the like. The SAT system 101 can also monitor other data, including outputs (such as the number of packages shipped during a particular time period) and inputs (such as the number of empty cartons received for use in shipping). . SAT system 101 also acts as a gateway between different devices within system 100, enabling communication (eg, using store-and-forward or other techniques) between devices such as external front-end systems 103 and FO systems 113. can be

[0029] In some embodiments, external front-end system 103 may be implemented as a computer system that allows external users to interact with one or more systems within network 100. For example, in embodiments where network 100 enables system presentation to allow users to place orders for items, external front-end system 103 receives search requests, presents item pages, It may also be implemented as a web server that requests payment information. For example, external front-end system 103 may be implemented as one or more computers running software such as Apache HTTP Server, Microsoft Internet Information Services (IIS), NGINX, or the like. In other embodiments, the external front-end system 103 receives and processes requests from external devices (not shown), retrieves information from databases and other data stores based on those requests, and processes the retrieved information. It can run custom web server software designed to provide responses to requests received based on it.

[0030] In some embodiments, the external front-end system 103 may include one or more of a web caching system, a database, a search system, or a payment system. In one aspect, the external front-end system 103 may include one or more of these systems, and in another aspect the external front-end system 103 is connected to one or more of these systems. Interfaces (eg, server-to-server, database-to-database, or other network connections) may be included.

[0031] An exemplary set of steps illustrated by FIGS. External front-end system 103 may receive information from systems or devices within network 100 for presentation and/or display. For example, external front-end system 103 may display a search results page (SRP) (eg, FIG. 1B), a single detail page (SDP) (eg, FIG. 1C), a cart page (eg, FIG. 1D), or an order page (eg, , FIG. 1E) can be hosted or served. A user device (eg, using mobile device 102A or computer 102B) can navigate to external front-end system 103 and request a search by entering information in a search box. External front-end system 103 can request information from one or more systems within network 100 . For example, external front-end system 103 can request results from FO system 113 that satisfy a search request. The external front-end system 103 can also request and receive (from the FO system 113) a promised delivery date or "PDD" for each product returned in the search results. The PDD, in some embodiments, is an estimate of when the package will arrive at the user's desired location if ordered within a specified period of time, e.g., by the end of the day (11:59 PM). represents a value. (PDDs are discussed further below with respect to FO system 113.)

[0032] The external front-end system 103 can prepare an SRP (eg, FIG. 1B) based on that information. The SRP may contain information that satisfies a search request. For example, this may include pictures of products that satisfy a search request. The SRP may also include information regarding the respective price for each product, or enhanced shipping options, PDD, weight, size, offers, discounts, etc. for each product. The external front-end system 103 can deliver the SRP to the requesting user device (eg, over a network).

[0033] The user device then selects a product from the SRP, for example, by clicking or tapping the user interface or using another input device to select the product represented in the SRP. can be done. The user device can formulate a request for information regarding the selected product and send it to the external front-end system 103 . In response, the external front-end system 103 can request information regarding the selected product. For example, the information may include additional information beyond that presented for the product in the respective SRP. This may include, for example, shelf life, country of origin, weight, size, number of items in package, instructions, or other information about the product. Information may also include recommendations for similar products (e.g., based on big data and/or machine learning analysis of customers who have purchased this product and at least one other product), answers to frequently asked questions, responses from customers May include reviews, manufacturer information, photos, and the like.

[0034] The external front system 103 can prepare an SDP (Single Detail Page) (eg, FIG. 1C) based on the received product information. The SDP may also include other interactive elements such as "buy now" buttons, "add to cart" buttons, quantity fields, item pictures, and the like. The external front-end system 103 can deliver the SDP to the requesting user device (eg, over a network).

[0035] A requesting user device may receive an SDP containing product information. Upon receiving the SDP, the user device can then interact with the SDP. For example, the user of the requesting user device may click or otherwise interact with the SDP's "Add to Cart" button. This adds the product to the shopping cart associated with the user. The user device can send this request to the external front-end system 103 to add products to the shopping cart.

[0036] The external front-end system 103 can generate a cart page (eg, FIG. 1D). In some embodiments, the cart page lists products that the user has added to a virtual "shopping cart." A user device can request a cart page by clicking or otherwise interacting with an icon on an SRP, SDP, or other page. In some embodiments, the cart page displays all the products that the user has added to the shopping cart, as well as the quantity of each product, the price per item of each product, the price of each product based on the associated quantity, information about the PDD, shipping methods, shipping costs, user interface elements for modifying products in the shopping cart (e.g. deleting or modifying quantities), options for ordering other products or setting up recurring deliveries of products; Information about the products in the cart can be listed, such as options for setting interest payments, user interface elements for facilitating purchases, and the like. A user of the user device clicks or otherwise interacts with a user interface element (e.g., a button labeled "Buy Now") to initiate purchase of products in the shopping cart. can do. In doing so, the user device can send this request to the external front-end system 103 to initiate the purchase.

[0037] External front-end system 103 may generate an order page (eg, FIG. 1E) in response to receiving a request to initiate a purchase. In some embodiments, the order page relists items from the shopping cart and requests payment and shipping information. For example, an order page may include information about the purchaser of the items in the shopping cart (e.g., name, address, email address, phone number), information about the recipient (e.g., name, address, phone number, shipping information), shipping A user interface for requesting information (e.g., speed/method of shipping and/or pickup), payment information (e.g., credit card, bank transfer, check, stored credit), cash receipt (e.g., for tax purposes). May contain sections that require elements, etc. The external front-end system 103 can send the order page to the user device.

[0038] The user device can enter information into the order page and click or otherwise interact with user interface elements that send that information to the external front-end system 103 . From there, the external front-end system 103 can send information to various systems within the network 100 to enable creation and processing of new orders with the products in the shopping cart.

[0039] In some embodiments, the external front-end system 103 may be further configured to allow merchants to send and receive information regarding orders.

[0040] Internal front-end systems 105 in some embodiments allow internal users (eg, employees of the entity that owns, operates, or leases network 100) to interact with one or more systems within network 100. It can be implemented as a computer system that allows For example, in embodiments where the network 101 enables presentation of systems to allow users to place orders for orders, the internal front-end system 105 allows the user to view diagnostic and statistical information about orders and to view items. It can be implemented as a web server that allows information to be modified or statistics about items to be reviewed. For example, internal front-end system 105 may be implemented as one or more computers running software such as Apache HTTP Server, Microsoft Internet Information Services (IIS), NGINX, or the like. In other embodiments, internal front-end system 105 receives and processes requests from devices shown on network 100 (as well as other devices not shown) and retrieves information from databases and other data stores based on those requests. and run custom web server software designed to provide responses to received requests based on the information obtained.

[0041] In some embodiments, internal front-end systems 105 may include one or more of a web caching system, a database, a search system, a payment system, an analysis system, an order monitoring system, and the like. In one aspect, internal front-end system 105 may include one or more of these systems, and in another aspect internal front-end system 105 is connected to one or more of these systems. interfaces (eg, server-to-server, database-to-database, or other network connections).

[0042] Transportation system 107 may be implemented in some embodiments as a computer system that enables communication between devices in network 100 and mobile devices 107A-107C. In some embodiments, transportation system 107 may receive information from one or more mobile devices 107A-107C (eg, cell phones, smart phones, PDAs, etc.). For example, in some embodiments, mobile devices 107A-107C may include devices operated by delivery personnel. Delivery workers may be full-time, temporary, or alternate workers, and may utilize mobile devices 107A-107C to deliver packages ordered by users. For example, to deliver a package, a delivery worker can receive a notification on their mobile device indicating which package to deliver and where to deliver it. Upon arrival at the delivery location, the delivery crew locates the package (e.g., in the back of a truck, or in a package box) and uses a mobile device to identify data associated with the package identifier (e.g., barcode, barcode, image, text, RFID tag, etc.) can be scanned or otherwise captured and the package delivered (eg, by leaving it at the doorstep, leaving it with a security guard, handing it over to the recipient, etc.). In some embodiments, a delivery worker can capture a photo of the package and/or obtain a signature. The mobile device can send a communication to the transportation system 107 that includes information regarding the delivery including, for example, time, date, GPS location, photo, identifier associated with the delivery worker, identifier associated with the mobile device, and the like. Transport system 107 may store this data in a database (not shown) for access by other systems within network 100 . Transportation system 107 may, in some embodiments, use this information to prepare and transmit tracking data indicating the location of a particular package to other systems.

[0043] In some embodiments, a particular user may use one type of mobile device (e.g., full-time workers may use custom hardware such as barcode scanners, styluses, and other devices). A dedicated PDA may be used), but other users may use other types of mobile devices (e.g., temporary or shift workers utilize off-the-shelf cell phones and/or smart phones). be able to).

[0044] In some embodiments, the transportation system 107 may associate users with respective devices. For example, transportation system 107 may identify a user (e.g., user identifier, employee identifier, or phone number) and a mobile device (e.g., International Mobile Equipment Identity (IMEI), International Mobile Subscriber Identifier (IMSI), phone number, Universally Unique Identifier (e.g., UUID), or globally unique (GUID)) can be stored. The transport system 107 uses this relationship in conjunction with the data received on the delivery to determine, among other things, the location of the worker, the availability of the worker, or the speed of the worker in the database within the order. The data stored in can be analyzed.

[0045] Merchant portal 109 may, in some embodiments, be implemented as a computer system that allows a merchant or other external entity to electronically communicate other aspects of information regarding an order. . For example, a seller may utilize a computer system (not shown) to upload or provide product information, ordering information, contact information, etc. for products the seller wishes to sell through system 100 .

[0046] The shipping and order tracking system 111, in some embodiments, receives, stores, and forwards information regarding the location of packages ordered by customers (eg, by users using devices 102A-102B). It may also be implemented as a computer system. In some embodiments, the shipping and order tracking system 111 may request or store information from a web server (not shown) operated by the shipping company that delivers the package ordered by the customer.

[0047] In some embodiments, the shipping and order tracking system 111 may request and store information in the system shown in network 100. For example, shipping and order tracking system 111 can request information from transportation system 107 . As described above, transportation system 107 may include one or more mobile devices 107A-107C (eg, cell phones) associated with one or more of users (eg, delivery workers) or vehicles (eg, delivery trucks). , smart phones, PDAs, etc.). In some embodiments, shipping and order tracking system 111 requests information from warehouse management system (WMS) 119 to determine the location of individual packages within a fulfillment center (eg, fulfillment center 200). You can also Shipping and order tracking system 111 requests data from one or more of transportation system 107 or WMS 119, processes it, and presents it to devices (e.g., user devices 102A and 102B) as requested. be able to.

[0048] Fulfillment optimization (FO) system 113, in some embodiments, retrieves information for customer orders from other systems (eg, external front-end system 103 and/or shipping and order tracking system 111). may be implemented as a computer system that stores the The FO system 113 may also store information describing where particular items are held or stored. For example, some items ordered by a customer may be stored at only one fulfillment center, while other items may be stored at multiple fulfillment centers. In still other embodiments, a particular fulfillment center may be designed to store only a particular set of items (eg, fresh or frozen products). The FO system 113 stores this information as well as related information (eg, quantity, size, date received, expiration date, etc.).

[0049] The FO system 113 can also calculate a corresponding PDD (promised delivery date) for each product. PDD may be based on one or more factors in some embodiments. For example, the FO system 113 may include historical demand for a product (eg, how many times the product was ordered over a period of time), projected demand for the product (eg, how many customers are expected to order the product over a period of time to come). past demand across the network indicating how many products have been ordered over a period of time, projected demand across the network indicating how many products are expected to be ordered over a period to come , one or more counts of products stored at each fulfillment center 200 that stores each product, forecast or current orders for that product, etc., may be used to calculate the PDD for a product.

[0050] In some embodiments, the FO system 113 periodically (e.g., hourly) determines the PDD for each product and searches it or other systems (e.g., the external front-end system 103, SAT It can be stored in a database for transmission to system 101, shipping and order tracking system 111). In other embodiments, FO system 113 receives electronic requests from one or more systems (eg, external front-end system 103, SAT system 101, shipping and order tracking system 111) and computes PDDs on demand. be able to.

[0051] A fulfillment message gateway (FMG) 115, in some embodiments, receives communications from one or more systems in network 100, such as FO system 113, and converts the data in the communications into another format. It can be implemented as a computer system that converts and transfers data in the converted format to WMS 119 or other systems such as third party fulfillment systems 121A, 121B, or 121C and vice versa.

[0052] Supply chain management (SCM) system 117 may be implemented as a computer system that performs predictive functions in some embodiments. For example, the SCM system 117 may include, for example, historical demand for a product, projected demand for a product, historical demand across the network, projected demand across the network, number of products stored at each fulfillment center 200, A projected level of demand for a particular product can be determined, such as based on forecasts or current orders. Depending on this determined forecasted level and quantity of each product across all fulfillment centers, the SCM system 117 may generate one or more purchase orders to meet the expected demand for the particular product. can.

[0053] A warehouse management system (WMS) 119 may be implemented as a computer system that monitors workflow in some embodiments. For example, WMS 119 may receive event data from individual devices (eg, devices 107A-107C or 119A-119C) that indicate individual events. For example, WMS 119 may receive event data indicating the use of one of these devices to scan packages. As described below with respect to fulfillment center 200 and FIG. 2, during the fulfillment process, package identifiers (e.g., barcodes or RFID tag data) can be scanned or read by machines (e.g., automated or devices such as handheld bar code scanners, RFID readers, high speed cameras, tablets 119A, mobile devices/PDAs 119B, computers 119C). WMS 119 can store each event indicating scanning or reading of a package identifier along with the package identifier, time, date, location, user identifier, or other information in a corresponding database (not shown), and stores this information. It can be provided to other systems (eg, shipping and order tracking system 111).

[0054] WMS 119, in some embodiments, stores information that associates one or more devices (eg, devices 107A-107C or 119A-119C) with one or more users associated with network 100. may For example, in some situations, a user (such as a part-time or full-time employee) may be associated with a mobile device in that the user owns the mobile device (eg, the mobile device is a smart phone). . In other situations, the user is temporarily under the control of the mobile device (e.g., the user rents the mobile device at the beginning of the day, uses it during the day, and returns it at the end of the day). in that it may be associated with a mobile device.

[0055] WMS 119 may maintain a work log for each user associated with network 100 in some embodiments. For example, WMS 119 can be any assigned process (e.g., unloading a truck, picking an item from a pick zone, living wall work, packing an item), user identifier, location (e.g., floor or location within fulfillment center 200). zones), number of units moved through the system by employees (e.g., number of items picked, number of items packed), identifiers associated with devices (e.g., devices 119A-119C), etc. Information related to each employee can be stored. In some embodiments, WMS 119 may receive check-in and check-out information from a timekeeping system, such as the timekeeping system operating on devices 119A-119C.

[0056] Third party fulfillment (3PL) systems 121A-121C represent, in some embodiments, computer systems associated with third party providers of logistics and products. For example, while some products are stored at fulfillment center 200 (as described below with respect to FIG. 2), other products may be stored offsite or produced on demand. , or otherwise unavailable for storage at fulfillment center 200 . 3PL systems 121A-121C may be configured to receive orders from FO system 113 (eg, via FMG 115) and provide products and/or services (eg, delivery or installation) directly to customers. may

[0057] Fulfillment center authentication system (FC authentication) 123 may be implemented as a computer system with various functions in some embodiments. For example, in some embodiments FC authentication 123 may operate as a single sign-on (SSO) service for one or more other systems within network 100 . For example, FC authentication 123 allows a user to log in via internal front-end system 105 and determines that the user has similar privileges to access resources in shipping and order tracking system 111. and allow users to access those privileges without requiring a second login process. In other embodiments, FC authentication 123 may allow users (eg, employees) to associate themselves with specific tasks. For example, some employees do not have electronic devices (such as devices 119A-119C) and instead move from task to task and zone to zone within fulfillment center 200 during the day. may FC authentication 123 may be configured to allow their employees to indicate what tasks they are doing and what zone they are in at various times.

[0058] Labor Management System (LMS) 125 may be implemented in some embodiments as a computer system that stores attendance and overtime information for employees (including full-time and part-time employees). . For example, LMS 125 may receive information from FC authentication 123, WMA 119, devices 119A-119C, transportation system 107, and/or devices 107A-107C.

[0059] The specific configuration shown in FIG. 1A is merely an example. For example, although FIG. 1A shows FC authentication system 123 connected to FO system 113 via FMG 115, not all embodiments require this particular configuration. Indeed, in some embodiments, systems within network 100 may be the Internet, an intranet, a WAN (Wide Area Network), a MAN (Metropolitan Area Network), a wireless network conforming to the IEEE 802.11a/b/g/n standard, a private They may be connected together via one or more public or private networks including wires and the like. In some embodiments, one or more of the systems in network 100 may be implemented as one or more virtual servers implemented in data centers, server farms, and the like.

[0060] FIG. Fulfillment center 200 is an example of a physical location that stores items for shipment to customers upon ordering. A fulfillment center (FC) 200 can be divided into multiple zones, each of which is shown in FIG. These "zones" can in some embodiments be considered virtual divisions between various stages of the process of receiving items, storing items, retrieving items, and shipping items. Thus, although "zones" are depicted in FIG. 2, other divisions of zones are possible, and in some embodiments the zones of FIG. 2 may be omitted, duplicated, or modified.

[0061] Inbound zone 203 represents an area of FC 200 that receives items from merchants seeking to sell products using network 100 of FIG. For example, a seller may use truck 201 to deliver items 202A and 202B. Item 202A can represent a single item large enough to occupy its own shipping pallet, while item 202B is a set stacked together on the same pallet to save space. can represent items of

[0062] A worker receives the item at the inbound zone 203 and can optionally inspect the item for damage and accuracy using a computer system (not shown). For example, a worker can use a computer system to compare the quantity of items 202A and 202B to the ordered quantity of the items. If the quantities do not match, the worker can reject one or more of items 202A or 202B. If the quantities match, the worker can move the items to the buffer zone 205 (eg, using a trolley, wheelbarrow, forklift, or manually). Buffer zone 205 may be a temporary storage area for items that are not currently needed in the picking zone, for example, because there are sufficient quantities of items in the picking zone to meet expected demand. In some embodiments, forklifts 206 operate to move items around buffer zone 205 and between inbound zone 203 and drop zone 207 . If item 202A or 202B is needed in the picking zone (eg, due to anticipated demand), the forklift can move item 202A or 202B to drop zone 207 .

[0063] Drop zone 207 may be an area of FC 200 where items are stored before they are moved to picking zone 209. A worker assigned to the picking task (“picker”) approaches items 202A and 202B in the picking zone, scans the picking zone barcode, and uses a mobile device (eg, device 119B) to pick up items 202A and 202B. 202B can be scanned. The picker can then bring the item to the picking zone 209 (eg, by placing it on a cart or carrying it).

[0064] A picking zone 209 may be an area of the FC 200 where items 208 are stored in a storage unit 210. As shown in FIG. In some embodiments, storage unit 210 may include one or more of physical shelves, bookshelves, boxes, totes, refrigerators, freezers, cold storage, and the like. In some embodiments, the picking zone 209 may be organized into multiple floors. In some embodiments, workers or machines move items into picking zone 209 in a number of ways including, for example, forklifts, elevators, conveyor belts, carts, wheelbarrows, trolleys, automated robots or devices, or manually. can be moved. For example, a picker can load items 202A and 202B onto a wheelbarrow or trolley at drop zone 207 and carry items 202A and 202B to picking zone 209 .

[0065] A picker may receive instructions to place (or "put") an item in a particular spot within picking zone 209, such as a particular space in storage unit 210. FIG. For example, a picker can scan item 202A using a mobile device (eg, device 119B). The device can indicate where the picker should store the item 202A using, for example, an aisle, shelf, and position indicating system. The device can then prompt the picker to scan the barcode at that location before storing item 202A at that location. The device may transmit data (eg, over a wireless network) to a computer system such as WMS 119 of FIG. 1 indicating that item 202A was stored there by the user using device 119B.

[0066] Once a user places an order, a picker may receive instructions on device 119B to retrieve one or more items 208 from storage unit 210. FIG. A picker can pick an item 208 , scan the barcode on the item 208 , and place it on the transport mechanism 214 . Although the transport mechanism 214 is depicted as a slide, in some embodiments the transport mechanism is implemented as one or more of conveyor belts, elevators, carts, forklifts, wheelbarrows, trolleys, carts, and the like. good too. Items 208 can then reach packing zone 211 .

[0067] The packing zone 211 may be the area of the FC 200 where items are received from the picking zone 209 and packed into boxes or bags for eventual shipment to customers. In packing zone 211, workers assigned to receive items ("living workers") receive items 208 from picking zone 209 and determine which order it corresponds to. For example, a living room worker can use a device such as computer 119C to scan a bar code on item 208 . Computer 119C can visually indicate which order item 208 is associated with. This may include, for example, spaces or "cells" on wall 216 that correspond to orders. Once the order is completed (eg, because the cell contains all the items for the order), the living worker can indicate to the packing worker (or "packer") that the order is complete. Packers can remove items from cells and place them in boxes or bags for shipment. Packers may then manually or otherwise deliver the boxes or bags to hub zone 213 via, for example, forklifts, carts, trolleys, wheelbarrows, conveyor belts.

A hub zone 213 may be an area of FC 200 that receives all boxes or bags (“packages”) from packing zone 211 . Workers and/or machines within the hub zone 213 can pick up the packages 218 , determine the portion of the distribution area to which each package should be sent, and route the packages to the appropriate camp zone 215 . For example, if the distribution area has two smaller sub-areas, the package goes to one of the two camping zones 215 . In some embodiments, a worker or machine (eg, using one of devices 119A-119C) can scan the package to determine its final destination. Routing the package to camp zone 215 may involve, for example, determining a portion of the geographic area to which the package is directed (eg, based on a zip code) and camps associated with the portion of the geographic area. and determining the zone 215 .

[0069] A camp zone 215 may, in some embodiments, include one or more buildings, one or more physical spaces, or one or more areas, where packages include routes and /or received from hub zone 213 for sorting into subroutes. In some embodiments, camp zone 215 is physically separate from FC 200 , but camp zone 215 may form part of FC 200 in other embodiments.

[0070] Workers and/or machines within camp zone 215 can, for example, match destinations to existing routes and/or subroutes, calculate workload by route and/or subroute, time of day, shipping method, package Based on the cost of shipping the package 220, the PDD associated with the items in the package 220, etc., it can be determined which route and/or subroute the package 220 should be associated with. In some embodiments, a worker or machine (eg, using one of devices 119A-119C) can scan the package to determine its final destination. Once a package 220 has been assigned to a particular route and/or subroute, workers and/or machines can move the package 220 to be shipped. In exemplary FIG. 2, camp zone 215 includes truck 222, automobile 226, and delivery workers 224A and 224B. In some embodiments, truck 222 may be driven by delivery crew 224A, who is a full-time employee who delivers packages of FC 200, truck 222 owns and leases FC 200, or owned, leased or operated by the same company that operates In some embodiments, the vehicle 226 may be driven by a delivery worker 224B, who is a "flex" or temporary worker who delivers on an as-needed (eg, seasonal) basis. Vehicle 226 may be owned, leased, or operated by delivery crew 224B.

[0071] FIG. 3 shows an exemplary schematic diagram of a computer-implemented system 300 for personalized package delivery. In some embodiments, the system 300 includes a living room worker 301, a picked item 208 having an order identifier 305 (e.g., barcode, label, tag), and a user interface device 302 (e.g., mobile device/PDA 119B). ) and . System 300 includes a first storage location 320 (eg, packing zone 211) including storage cells 324 (eg, 324_1, 324_2), a campsite 340 (eg, camp zone 215) including storage cells 344, and a delivery truck. 201 and . First storage location 320 and campsite 340 may sort items based on different information related to the final destination. As an example, first storage location 320 sorts items (e.g., items 208) based on the geographic area to which the package is directed (e.g., based on zip code), and campsite 340 sorts items into delivery routes or sub-routes. Items may be sorted based on (eg, based on route number). (Other sorting methods are possible.) Delivery routes or sub-routes may be predetermined by one or more computer-implemented systems of system 100 . In some embodiments, one or more of computer-implemented system 100 (eg, SAT 101, WMS 119, SCM 117) may be configured to communicate with user interface device 302 to indicate sorting of items. .

[0072] FIG. 3 illustrates an exemplary personalized package delivery system. As used herein, the term "individualization" refers to the singular shipment of items in a customer order containing multiple items without waiting for the customer order to be fully filled before shipping. Package delivery by individualization can have many advantages over existing systems for package delivery. Package delivery by individualization may, among other things, have some or all of the advantages discussed herein.
i. Improved packing efficiency - In today's existing package delivery system, the living room worker can wait for all items in an order to be packed into a single package, which is then ready for further processing, including sorting or shipping. can be placed in the living wall space associated with a particular order for In contrast, in the individualized package delivery system 300, the packer individually sorts the items in the storage cell (eg, 324_1) without waiting for the other items in the order to arrive at the packer station or packing zone. thus reducing the packer's idle time. Reducing idle time for each packer allows for an overall improvement in packing efficiency.
ii. Increased Picking Density—Currently existing package delivery systems allow pickers to pick items to sequentially fill customer orders. For example, a picker may pick all items for order 1 before picking items for order 2. This sequential approach to picking results in loss of time and efficiency because the picker spends more time traveling than picking items. In contrast, the individualized package delivery system 300 can enable improved picking density because pickers can be tasked with picking items based on their location rather than based on customer orders. For example, a picker may be tasked with picking items that are located in close proximity to their current physical location but may be associated with other customer orders. This parallel approach to picking can increase picking density by reducing the time spent by moving pickers.
iii. Improved Traceability—As shown in FIG. 3, in a personalized package delivery system 300, a worker (eg, worker 301) can track a package (eg, package 208) before starting the process and after completing the process. ) (eg, order identifier 305 and/or location identifier) can be scanned. Additionally, barcodes may be scanned during the process, periodically, or when a prompt is received. For example, information recorded by scanning can be stored in a database of system 100, allowing tracking of packages as they undergo processing. Barcodes on containers or totes can also be scanned, providing information related to the location of items housed in the container during processes such as picking, sorting, packing, and shipping, enabling traceability of containers and packages. enable.
iv. Faster Sorting - When receiving items from the packing zone at a campsite (e.g. Camp Zone 215), sort items based on sub-routes or delivery routes without waiting for other items in the order to arrive at the campsite. can do. Because items are sorted based on the sub-root rather than the customer order to which they belong, the shelf life of items can be reduced, thus improving the sort rate. It can also enable better space utilization, improve worker efficiency, shorten cycle times and enrich the customer experience.
v. Reduced storage time - individualizing items allows items to be processed regardless of the status of other items in the order, so items are shelved waiting to be picked, packed, sorted or shipped period can be shortened. Reducing the shelf life of items can reduce associated costs associated with inventory management and reduce the risk of mishandling and misplacement of items.
vi. Reduced “prepare to load” time – In existing package delivery and shipping systems, employees such as workers, drivers, loaders, managers and floor supervisors spend a significant amount of time at the start of a shift or work session. to ensure, for example, that all items belonging to the order are loaded. Such systems can be inefficient in utilizing resources such as manpower and time, both of which can add operational costs and affect throughput. Individualization of items can reduce load preparation time as employees load containers or container carriers, such as totes, cages, etc., onto delivery trucks based on planned delivery areas and delivery routes.
vii. Improved loading and delivery efficiency—Items are placed in large, standardized totes or containers based on delivery routes so they can be loaded more efficiently into delivery trucks. Additionally, items remain in standardized containers until delivery, thus minimizing damage or misplacement due to handling. Large standardized totes or containers allow loaders to follow easy directions for loading trucks and drivers to easily map items and deliver orders more efficiently do.

[0073] In some embodiments, the system 100 may be configured to receive customer orders. A customer order may include multiple items. In some embodiments, each customer order may include multiple suborders, and each suborder may include multiple items. For example, a customer order may contain three suborders. A first suborder may be a rush order for toothpaste, toothbrush, and mouthwash, a second suborder may include regular delivery for cheese, crackers, and chips, and a third suborder. may include delayed delivery of beverages. System 100 can receive customer orders and generate an order identifier 305 associated with each item ordered. In some embodiments, system 100 identifies a unique suborder identifier associated with each suborder (eg, first suborder suborder identifier 305A, second suborder suborder identifier 305B, and third suborder identifier 305B). can generate a suborder identifier 305C) for the suborder of the .

[0074] In some embodiments, the order identifier 305 and sub-order identifiers (eg, 305A, 305B or 305C) are the number of items ordered, the urgency of the items to be delivered, the destination of the items to be delivered, It can include information including, but not limited to: In some embodiments, order identifier 305 may also include information regarding the number of suborders within a single order. System 100 can send an indication to user interface device 302 that the order includes a number of sub-orders and the urgency associated with each sub-order. Pickers can fulfill orders or suborders accordingly.

[0075] In some embodiments, one or more pickers may receive an indication regarding the urgency of suborders while picking items for other customer orders. A picker can pick items for urgent suborders and send the items to packing zone 211 based on their current location within picking zone 209 . For example, if an urgent suborder includes a toothbrush and a pair of socks, then a picker in or near the oral hygiene section can pick up a toothbrush and a picker in or near the clothing section can pick up a pair of socks. resulting in improved picking density. Items may be transported to the packing zone 211 once the container or tote is full. This approach can increase picking efficiency by picking items based on picker location and not based on customer orders, thus reducing cycle time and improving overall delivery efficiency.

[0076] In some embodiments, system 100 may send instructions to a user device (eg, smart phone 119B, or computer 119C) to instruct the picker to print order identifier 305 to the device. . In some embodiments, the user device can include a handheld device such as a PDA configured to print labels. Alternatively, system 100 may include a printing device (not shown) such as a label printer, inkjet printer, or laser printer. The printing device may be configured to receive instructions from one of the computer-implemented systems of system 100 to print labels, instructions, notes, and the like. The instructions may further include requesting the picker to associate the printed order identifier 305 with the item of the customer order, for example, by affixing the printed order identifier 305 to the picked item 208. In some embodiments, system 100 may be configured to electronically associate order identifier 305 with an item in a customer order. For example, system 100 may update a database containing information related to all incoming customer orders.

[0077] Libin operator 301 may receive picked items 208 in packing zone 211 . In some embodiments, living room worker 301 can receive information related to customer orders from system 100 using user interface device 302 (eg, smart phone 119B). User interface devices 302 can include handheld display devices (eg, tablet 119A), smartphones (eg, mobile device/PDA 119B), computers (eg, computer 119C), body-mounted displays, head-mounted displays, etc. is not limited to User interface device 302 may be substantially similar to a mobile device, such as computer 119C of FIG. 1A, for example. User interface device 302 may, for example, communicate and exchange information with WMS 119 .

[0078] In some embodiments, the user interface device 302 may be configured to display information on a user interface display (not shown in FIG. 3). The user interface display may contain information including information related to the customer order, such as the number of items ordered, the urgency of delivery of the ordered items, the destination location of the items to be delivered, and the like. In some embodiments, the user interface display may be a visual or audiovisual display. For example, user interface device 302 may receive an audiovisual message to indicate a request to expedite fulfillment of an order if the order is "urgent." In some embodiments, user interface device 302 may be configured to receive user input and provide feedback to the user via one or more interactive elements of the user interface display. For example, the user interface device 302 can provide an audible, visual, or tactile notification to the user and indicate a request to confirm receipt of the notification via one or more interactive elements of the user interface display. In some embodiments, user interface device 302 may include data recording capabilities, such as barcode scanning, optical character reading devices, etc., to record order identifier 305 information. User interface device 302 may be configured to temporarily store recorded information and later upload it to a database of one of the computer-implemented systems of system 100 . In some embodiments, the user interface device 302 can automatically upload recorded information to a database.

[0079] In some embodiments, the user interface device 302 may receive instructions presented via interactive elements of the user interface display to review the order identifier 305 associated with the picked item 208. can. For example, one of the computer-implemented systems of system 100 (e.g., WMS 119, SCM 117, or SAT 101) causes user interface device 302 to display an instruction for the user to initiate review of order identifier 305 associated with item 208. can generate instructions for Scrutinizing order identifier 305 can include, for example, by scanning or reading order identifier 305 to determine the final destination for delivery of item 208 . For example, scanning order identifiers (e.g., barcodes) using a barcode scanning device may capture information associated with the order identifier such as the final destination of the items in the order, the urgency of delivery, the number of items ordered and a description. can be displayed. In some embodiments, a customer order may contain several sub-orders and each sub-order may further contain several items. It is understood that items 208 may include packages containing one or more items of a customer order.

[0080] Upon determining the final destination for delivery of item 208, living clerk 301 may place item 208 in first storage location 320 based on the determined final destination. First storage location 320 may include storage cells 324 . Each storage cell 324 of the first storage location 320 may be associated with a sortation location. In some embodiments, the first storage location 320 may include a living wall, a storage unit, a storage rack with cells, or a cabinet. Other organized storage means can be used as well.

[0081] In some embodiments, items 208 are stored in storage cells 324 of first storage location 320 based on their destination regardless of the status of the order or other items in the order with which the items may be associated. can be sorted by In current existing systems, living workers may wait for all items in an order to be picked before the order is sorted for delivery. In contrast, in the disclosed embodiment, each item is treated as an individual order and can be sorted based on destination regardless of the status of other items in the order. This shortens the free time of the living room worker and improves the packing efficiency. In some embodiments, packing efficiency as disclosed herein may be referred to as the number of items packed in a particular period of time. For example, package efficiency can be expressed as units per hour (UPH). Other efficiency metrics can be used as well. Item individualization can also reduce the shelf life of an item, defined herein as the length of time that an item is shelved before it is picked, packed, sorted, or shipped, thus reducing inventory management. Reduce associated costs and reduce risk of mishandling or misplacement of items.

[0082] In some embodiments, each storage cell 324 may be associated with a campsite 340; In some embodiments, campsite 340 may be an onsite storage or sorting facility on the premises of FC 200 . In some embodiments, campsite 340 may be a remote off-site storage or sorting facility. The association of each storage cell 324 (eg, 324_1 or 324_2) with a corresponding campsite can be identified using a campsite identifier. Campsite identifiers may include, but are not limited to, labels, barcodes, numbers, or tags. Although only a limited number of storage cells 324 are shown, it is understood that first storage location 320 may include any number of storage cells 324 .

[0083] In some embodiments, the user interface device 302, based on determining the destination location of the item 208, places the item 208 in the corresponding storage cell 324 through instructions. 301 can be notified. For example, based on a customer order, one of the computer-implemented systems of system 100 (eg, WMS 119, SCM 117, or SAT 101) can determine campsites to which item 208 may be directed. A living clerk 301 can place an item 208 in a corresponding storage cell 324 .

[0084] In some embodiments, Levin operator 301 may receive instructions via user interface device 302 to associate item 208 with the corresponding storage cell 324 in which item 208 is located. . For example, Operator Levin 301 may be required to scan an order identifier 305 and a campsite identifier to establish an association between item 208 and a campsite for sorting. Information relating to the order identifier of the placed item and the campsite identifier of the storage cell in which the item was placed can be automatically updated to a database containing information relating to customer orders and delivery plans for customer orders.

[0085] In some embodiments, if campsite 340 is an onsite facility, items may be transported using a vehicle such as, for example, a conveyor belt, forklift, pallet, trolley, or tote. good. At the offsite facility, delivery trucks and the like may be used to transport the items.

[0086] In some embodiments, a storage cell 324 may contain one or more items to be transported to a corresponding campsite. In some embodiments, a campsite can be referred to as a storage location. For example, campsite 340 may be associated with storage cell 324_1, indicating that items (eg, item 208) placed in storage cell 324_1 may be directed to campsite 340.

[0087] In some embodiments, the campsite 340 may include one or more storage spaces 342. The storage space 342 can include, but is not limited to, walls with storage cells, storage units, storage racks with cells, or cabinets. Other organized storage means can be used as well. For example, storage space 342 may include walls with storage cells 344 . Each storage cell 344 may be associated with a subroute for delivery of items 208 .

[0088] Workers at campsite 340 may receive one or more items 208 from storage location 320. FIG. A worker (eg, sorter) can peruse the order identifier 305 associated with the picked item 208 . In some embodiments, a worker may receive a notification on user interface device 302 to review order identifier 305 . For example, one of the computer-implemented systems of system 100 (eg, WMS 119, SCM 117, or SAT 101) is displayed on user interface device 302 for a worker to initiate review of order identifier 305 associated with item 208. Instructions can be generated. Examining order identifier 305 may include determining the final destination of item 208 .

[0089] Once the worker has determined the final destination for delivery of item 208, the worker may place the item (eg, item 208) in storage cell 344 based on the subroute determined for the final destination of item 208. can. Each storage cell 344 of campsite 340 may be associated with a subroute.

[0090] In some embodiments, the user interface device 302, via instructions, instructs the operator to place the item 208 in the corresponding storage cell 344 based on the determined final destination of the item 208. can be notified. For example, based on a customer order, one of the computer-implemented systems of system 100 (eg, WMS 119, SCM 117, or SAT 101) can determine storage cell 344 to which item 208 may be directed. Workers can place items 208 into corresponding storage cells 324 based on instructions from user interface device 302 .

[0091] The association of each storage cell 344 with a corresponding subroot may be identified using a subroot identifier. A subroute identifier can include, but is not limited to, a label, barcode, number, or tag. Although only a limited number of storage cells 344 are shown, it is understood that campsite 340 may include any number of storage cells 344 .

[0092] In some embodiments, items are sorted within storage cells 344 based on the determined subroute of the final destination for delivery, regardless of the status of the order or other items in the order with which the item may be associated. can be In current existing delivery systems, sorters may wait for all items in an order to be received before the order is ready for delivery. In contrast, in the disclosed embodiment, each item is treated as an individual order and can be sorted based on the subroute determined for delivery regardless of the status of the other items in the order. This can reduce sorter idle time in the camp zone, thus increasing sorting efficiency and overall package delivery efficiency.

[0093] In some embodiments, the user interface device 302 may be configured to display instructions for associating the item 208 with the corresponding storage cell 344 in which the item 208 is located. For example, the instructions may include a request to scan the order identifier 305 and the subroute identifier to establish an association between the item 208 and the subroute for delivery. Information relating to the order identifier 305 of the placed item and the sub-root identifier of the storage cell 344 in which the item was placed can be automatically updated to a database containing information relating to customer orders and delivery plans for customer orders. .

[0094] In some embodiments, each storage cell 344 may be associated with a container 350 (eg, a tote). All items (eg, item 208 ) in storage cell 344 may be placed within container 350 . In some embodiments, container 350 may be identified using container identifier 355 . Container identifier 355 may include information related to subroots, including subroot identifiers. In some embodiments, container identifier 355 may include information related to campsites and subroutes. For example, the container identifier may include the label CS3_SR1, where CS indicates the origin campsite and SR indicates the designated subroute for delivering the items in the container. Container identifiers 355 can include, but are not limited to, labels, barcodes, numbers, or tags.

[0095] In some embodiments, the user interface device 302 may display a notification or instructions for placing the item 208 within the corresponding container 350 based on the determined final destination of the item 208. may be configured to For example, based on a customer order, one of the computer-implemented systems of system 100 (eg, WMS 119, SCM 117, or SAT 101) can determine containers 350 in which item 208 can be placed. Workers can place items 208 in corresponding containers 350 based on instructions from user interface device 302 .

[0096] In some embodiments, the user interface device 302 manipulates one or more interactive elements of the user interface display to associate the item 208 with the corresponding container 350 in which the item 208 is placed. may be configured to display instructions via. For example, the instructions may include a request to scan order identifier 305 and container identifier 355 to establish an association between item 208 and container 350 for package delivery. Information relating to the order identifier 305 of the placed item 208 and the container identifier 355 of the container 350 in which the item was placed can be automatically updated to a database containing information relating to customer orders and delivery plans for customer orders. can.

[0097] In some embodiments, one or more containers 350 may be loaded onto a delivery vehicle (eg, delivery truck 201) for delivery to a customer. Containers 350 may be placed on delivery trucks 201 based on subroutes. For example, a package or item (eg, item 208) to be delivered at a destination near the beginning of a subroute may be placed near an access door so that a delivery crew can access the package directly. In some embodiments, a container 350 containing expedited orders can be placed near the access door to allow quick access of the package. In some embodiments, subroutes can be adjusted based on order type and urgency or PDD. In some embodiments, both the sub-route and the placement of containers within the delivery truck 201 can be adjusted based on customer orders and PDDs.

[0098] The container 350 may be placed on a container carrier 360 prior to loading the delivery truck 201 . Container carriers 360 may include carts, trolleys, cages, baskets, and the like. In some embodiments, container carrier 360 may include an identifier such as a barcode, label, or tag. In some embodiments, user interface device 302 may, via instructions, notify a delivery operator or truck loader to place container 350 on delivery truck 201 based on a predetermined placement. . For example, based on the PDD, one of the computer-implemented systems of system 100 (e.g., transport system 107) may determine placement of container 350 on container carrier 360, or one or more container carriers 360 on delivery truck 201. placement can be determined. A delivery worker or truck loader places container 350 or container carrier 360 on delivery truck 201 based on decisions made by one of the computer-implemented systems of system 100 (e.g., transportation system 107). be able to. The user interface device 302 may present a representation of the placement of the container 350 within the container carrier 360 and/or the placement of the container carrier 360 within the delivery truck 201 to the delivery operator or truck loader.

[0099] In some embodiments, the user interface device 302 may be configured to display a representation of the placed container 350 as well as one or more container carriers 360 within the delivery truck 201. Presentation formats may include one of visual, tabular, audio, audiovisual, or a combination thereof. In some embodiments, the user interface display may include a representation of the container 350 and container carrier 360 positioned within the delivery truck 201 for the delivery crew.

[00100] In some embodiments, the delivery crew uses one of the computer-implemented systems of system 100, such as transportation system 107, to begin driving on a subroute after delivery truck 201 has been loaded. can receive instructions generated by The delivery crew can receive instructions via a user interface display on user interface device 302 .

[00101] Reference is now made to Figure 4, which illustrates an exemplary flowchart of a process 400 for personalized package delivery, consistent with the disclosed embodiments. The process includes receiving a customer order, generating an order identifier based on the customer order, determining an intended final destination for items in the customer order, and picking at least some of the items in the customer order. sorting the picked items based on a two-step sorting process; loading the picked items of the customer order onto a delivery truck without waiting for the rest of the items of the customer order; and shipping the item to the customer.

[00102] Overall package delivery efficiency is a metric that depends on the efficiency of each step in the process of shipping a package. Shipping a package from a FC to a customer for fulfillment of an order typically involves multiple steps, most of which must be performed in linear succession. For example, orders can be received and order identifiers can be generated prior to picking, picking can precede sorting, sorting can precede packing, and items are loaded onto delivery trucks. and so on. In other words, each step of the process begins with the completion of the previous step. In such process flows, the overall efficiency of the process is determined by the efficiency at each step. Overall efficiency can be improved by increasing the efficiency of each step, or by increasing the efficiency of at least one step while maintaining the efficiency of other steps. As noted above, "individualization" herein refers to the individual shipment of items in a customer order containing multiple items without waiting for the customer order to be fully filled before shipping, thus reducing cycle time. , can improve package delivery efficiency by reducing idle time for employees involved in the process. In some embodiments, one or more steps of process 400 may be performed by one or more user interface devices (eg, each operated by a user in a different zone of FC 200).

[00103] At step 410, one or more computer-implemented systems of system 100 (eg, WMS 119, SCM 117, SAT system 101) may receive a customer order. A customer order may include multiple items. In some embodiments, a customer order may include multiple suborders, and each suborder may include multiple items. One or more computer-implemented systems of system 100 review customer orders and identify information such as the total number of items ordered, a description of each item ordered, requested delivery times, and final destination of the items. can be configured to In some embodiments, one or more computer-implemented systems of system 100 can determine an expected delivery date or delivery time for the customer order based at least on the requested delivery time. For example, in the case of an urgent order request from a customer, the system can determine an expected delivery time of several hours or delivery to the intended final destination within 24 hours. In some embodiments, the system may be configured to individually determine the expected delivery date and time for each item in a customer order. For example, a customer order may include some items for urgent delivery and the remaining items for normal delivery. The system may be configured to determine the expected delivery time based on the requested delivery type.

[00104] In some embodiments, one or more computer-implemented systems of system 100 (eg, WMS 119, SCM 117, SAT system 101) can receive multiple customer orders. Each customer order can include multiple items. One or more computer-implemented systems of system 100 may be configured to review and identify common items among multiple customer orders. The user interface device may be configured to display instructions regarding the common item and request input from the user, such as an acknowledgment of receipt. The instructions may include information regarding item descriptions, quantity of items ordered, and the like. For example, WMS 119 may receive 100 customer orders and determine that 50 of the 100 customer orders contain a common item, such as water bottles. A worker (eg, a picker) may receive an indication via a user interface device that 50 bottles of water need to be picked. Implementation of this approach can increase picking efficiency and the overall efficiency of the process.

[00105] At step 420, one or more computer-implemented systems of system 100 may generate an order identifier (eg, order identifier 305) based on the received customer order. Order identifiers can include barcodes, labels, tags, alphanumeric codes, quick response (QR) codes, and the like. The order identifier may be a machine-readable optical label containing information regarding the customer order. Information included in the order identifier may include, but is not limited to, the final destination of the order, the total number of items in the customer order, the requested delivery type, customer information, expected delivery date and expected delivery time, and the like. In some embodiments, the system that generates order identifiers determines the storage location (e.g., camp zone 215, hub zone 213) and delivery route to which items in the customer order can belong based on the final destination information of the customer order. can be determined. For example, based on the zip code of the final destination, the system can determine the storage location of the items in the customer order, and based on the street or area identified in the final destination, the system can store the items in the customer order. can determine the delivery route of

[00106] When an order identifier is scanned or read, for example, using a user interface device with barcode scanning capabilities (e.g., user interface device 302), the user interface device displays information associated with the order identifier. be able to. For example, upon scanning or reading an order identifier, the user interface device can display the number of items picked, the number of items remaining to be picked, the expected delivery time, and the time remaining to fulfill the order. .

[00107] At step 430, one or more computer-implemented systems of system 100 may instruct the user interface device to display instructions for associating each item of the customer order with an order identifier. The user interface device may be configured to display indications or alerts regarding received customer orders and request input from the user, eg, confirmation of receipt. Upon receiving input from the user, the user interface device can display some or all of the customer order and information related to the customer order. A worker (e.g., a picker) picks one or more items of a customer order and subjects each picked item to one or more computer-implemented It can be associated with an order identifier received from the system. In some embodiments, associating the items of the customer order with the order identifier may include physically printing the order identifier using a label printer or barcode printer. Printed labels or barcodes may be attached or affixed to items, for example, to allow all employees easy access to information related to ordering and delivery schedules. For example, a worker who did not receive or have access to the original order identifier can scan the printed and attached order identifier on the item.

[00108] At step 440, one or more computer-implemented systems of system 100 may determine the intended final shipping destination for each of the items in the customer order. As an example, a customer may order a bouquet of flowers to be delivered to a friend's house before 8:00 pm and a battery pack to be delivered to a parent's house within 24 hours. One or more computer-implemented systems of system 100 may generate two separate order identifiers representing the two orders. Each of the items can be directed to a storage location and sorted into a delivery route at the storage location based on the intended final destination.

[00109] In some embodiments, one or more computer-implemented systems of the system 100 determine the intended delivery destination, the storage space (e.g., 324/344 in a storage cell) associated with the intended delivery destination. ), and a delivery route for delivering customer ordered items at the intended delivery destination.

[00110] In some embodiments, the sorting process may be a two-step sorting process. A first step may include sorting the picked items based on the campsites to which the items may be directed. Campsites may be determined, for example, based on the zip code intended as the final delivery destination for items in a customer order. A second step may involve sorting the picked items at the campsite based on the delivery routes that the items can be sent for delivery. Delivery routes may be determined, for example, based on neighborhoods or streets within an area represented by a postal code.

[00111] At step 450, one or more computer-implemented systems of systems 100 store a pre-allocated storage space (e.g., storage location) determined by one or more computer-implemented systems of systems 100. Based on the storage cells 324) of 320, instructions can be sent to the user interface device to display instructions or alerts for sorting the picked items of the customer order. Pre-allocated storage space can represent a campsite where items can be directed for further sorting. In some embodiments, campsites may be assigned to one or more storage spaces. For example, storage spaces 1-12 are assigned to campsite 1 represented by storage cell 324_1, storage spaces 13-23 are assigned to campsite 2 represented by storage cell 324_2, and campsite 3 is represented by storage cell 324_2. may be allocated storage space 24 to.

[00112] Each sorted item may be transported to a corresponding campsite. In some embodiments, the campsite may be an on-site storage facility on the FC 200 property (eg, camp zone 215). Sorted items can be transported to camp zone 215 using transport devices such as, for example, conveyor belts, forklifts, wheelbarrows, trolleys, carts, and the like. In some embodiments, the campsite may be an offsite storage facility such as a warehouse or storage unit separate from the FC 200 . The sorted items may be transported to an offsite storage facility using, for example, delivery trucks. Sorted items belonging to a customer order can be transported to the campsite without waiting for the remaining items in the customer order, reducing idle time.

[00113] At step 460, one or more computer-implemented systems of system 100 provide user interface instructions for displaying instructions or warnings for sorting the items picked at the campsite based on the delivery route. can be sent to the device. The delivery route may be predetermined by one or more computer-implemented systems of system 100 based on the final delivery destination in the customer order. Workers can sort the items picked at the campsite by placing the items in storage cells (eg, storage cell 344) based on delivery routes. Workers can obtain delivery route information, for example, by scanning an item's order identifier. Each storage cell 344 may be identified by a root identifier or a subroot identifier.

[00114] At step 470, one or more computer-implemented systems of system 100 issue instructions to display an instruction or warning to place the sorted items from storage cell 344 into a container (eg, container 350). can be sent to the user interface device. Each storage cell 344 may be associated with a container configured to receive items stored in the corresponding storage cell. In some embodiments, each container may be identified with a container identifier that includes information identifying the campsite and storage cell. Picked items belonging to a customer order can be placed in containers without waiting for remaining items of the same customer order to reduce idle time.

[00115] Container 350 or container carrier 360 can be loaded into a delivery vehicle (eg, delivery truck 201) configured to receive containers, totes, wheeled cages, carts, trolleys, and the like. Containers may be loaded in configurations based on, for example, delivery routes to reduce unloading time during delivery of items. Placement of containers on delivery trucks may also be based on factors including, but not limited to, urgency of delivery, expected delivery time, whether the item is perishable food, and the like. In some embodiments, the storage compartment of the delivery truck can include built-in storage spaces such as cabinets, cells, shelves, racks, cages, or cages on wheels. Each container carrier within a delivery truck may be identified by a container carrier identifier (eg, barcode). A container carrier identifier may include information relating to the location of the container carrier within the storage bay of the delivery truck. For example, four container carriers 360 may be positioned against the rear wall of the storage compartment and labeled 360_1-360_4 from left to right. Thus, the container carrier located in the left rear corner of the storage bay of the delivery truck may be identified as container carrier 360_1, and the container carrier located in the right rear corner of the storage bay of the delivery truck may be identified as container carrier 360_4. be able to. A visual or tabular representation of the arrangement of container carriers 360 may be generated by one or more computer-implemented systems of system 100, such as transportation system 107, for example.

[00116] In some embodiments, the loading arrangement of containers on the container carrier 360 may be recorded to generate a representation of the delivery truck loading arrangement. For example, the transport system 107 scans the container identifiers (e.g., barcodes) of all containers placed on container carriers and instructs the user interface device to display instructions to scan the corresponding container carrier identifiers. can be sent. The system can generate a representation of the loading arrangement based on the scanned information. In some embodiments, the loading arrangement may be presented to the user in tabular or visual form. The stacking arrangement may be printed on a sheet of paper, displayed on a user interface device, or presented to the user prior to beginning the delivery round.

[00117] At step 480, one or more computer-implemented systems of system 100, such as transportation system 107, for example, send instructions to a user interface device (eg, one of mobile devices 107A-107C) to , can display instructions to deliver items stored in containers loaded onto delivery trucks. The user interface device can display instructions requesting input from a user (eg, a delivery worker or loader) to verify completion of the loading process before leaving for delivery of the item. . A user interface device can receive input from a user and store the received input in a database associated with system 100 .

[00118] In some embodiments, one or more computer-implemented systems of system 100 send instructions to a user interface device to record information associated with the order identifier, such as by scanning the order identifier. can display instructions to do so. After the items are picked, the user interface device sorts the picked items based on storage location in the first step of the sorting process, and before transporting the sorted items to the campsite. After arriving, after sorting the picked items based on the delivery route in the second step of the sorting process, after placing the sorted items in the container, and after loading the container onto the delivery truck, the order identifier. Instructions for recording information can be displayed. Information recorded at all steps of the process may be stored and updated in a database associated with system 100 (eg, associated with or connected to WMS 119 or transportation system 107).

[00119] In some embodiments, the system 100 can generate status update notification messages in response to customer inquiries regarding the status of an order based on update information stored in the database. In some embodiments, the system 100 can proactively generate status update notification messages for customers based on updated information stored in the database.

[00120] Reference is now made to Figure 5, which illustrates an exemplary flowchart of a process 500 for generating a visual representation of a delivery vehicle's loading arrangement, consistent with the disclosed embodiments. It is understood that the flowchart is an exemplary sequence of process steps and that the steps may be performed in other sequences. Additionally, steps may be added, omitted, skipped, repeated, or modified based on application and user requirements.

[00121] At step 510, one or more computer-implemented systems of system 100 may identify a delivery vehicle (eg, delivery truck 201) that includes storage space. In some embodiments, transportation system 107 of system 100 may identify delivery vehicles based on, for example, storage space requirements, delivery route characteristics, delivery truck operator experience or ratings, or other data. For example, transportation system 107 may identify small delivery vehicles for delivery routes with narrow roads, and delivery truck operators (eg, truck drivers) only have valid driving permits for small transportation vehicles. may In some embodiments, transportation system 107 may identify delivery vehicles based on storage space requirements. For example, if there are 20 containers full of items to be delivered over a delivery route or subroute, system 100 may recommend a larger delivery vehicle with more storage space.

[00122] At step 520, one or more computer-implemented systems, such as transport system 107 of system 100, send instructions to the user interface device to provide instructions for determining the placement of storage spaces within the delivery truck. can be displayed. In some embodiments, the delivery truck may include built-in storage space within storage compartments such as cabinets, racks, shelves, cages, and the like. A delivery truck may include storage compartments for accommodating removable storage units, such as wheeled cages.

[00123] In some embodiments, each storage space within a delivery truck may be identified using a storage space identifier or container carrier identifier. Container carrier identifiers may include barcodes, labels, tags, or QR codes. The container carrier identifier may include information related to the location of the container carrier 360 within the storage bay of the delivery truck. For example, four container carriers 360 may be positioned against the rear wall of the storage compartment labeled 360_1-360_4 (not shown in FIG. 3) from left to right. Thus, the container carrier located in the left rear corner of the storage bay of the delivery truck may be identified as container carrier 360_1, and the container carrier located in the right rear corner of the storage bay of the delivery truck may be identified as container carrier 360_4. be able to. In some embodiments, the delivery truck may include built-in storage spaces, each storage space having a storage space identifier.

[00124] In some embodiments, a delivery truck operator (e.g., driver or loader) can record the placement of built-in storage spaces within the delivery truck, for example, by scanning storage space identifiers. . In some embodiments, the database of system 100 may include information related to the placement of storage spaces within delivery trucks. For example, the database may contain information related to the placement of 24 storage spaces within delivery truck 14 .

[00125] At step 530, one or more computer-implemented systems, such as transportation system 107 of system 100, may generate a container identifier for each container. Container identifiers can include barcodes, labels, tags, or QR codes. The container identifier may include information relating at least to the campsite and delivery route of the items contained in the container. In some embodiments, one or more containers may be assigned to a delivery route based on the number of items delivered along that route. The container identifier can serve as a quick reference or indication of the final intended delivery destination of the items within the container.

[00126] At step 540, one or more computer-implemented systems, such as transport system 107 of system 100, may send instructions to a user interface device to display instructions to load the container into the storage space of the delivery truck. can. Containers can be loaded onto delivery trucks to enable quick access to items to be unloaded during delivery.

[00127] At step 550, one or more computer-implemented systems, such as transportation system 107 of system 100, send instructions to the user interface device to associate each container with the storage space in which it is located. Can display instructions. For example, the transport system 107 scans the container identifiers (e.g., barcodes) of all containers placed in the storage space and instructs the user interface device to display instructions to scan the corresponding storage space identifiers. can be sent. In some embodiments, the instructions may include step-by-step instructions for associating containers with storage spaces and uploading the information to a database of system 100 .

[00128] At step 560, one or more computer-implemented systems, such as transportation system 107 of system 100, generate a visual representation of the container and storage space loading arrangement based on the associations established at step 550. be able to. In some embodiments, the loading arrangement may be presented to the user (eg, delivery truck driver) in tabular or visual form. The loading arrangement may be printed on paper, displayed on a user interface device, or presented to the user prior to beginning the user's shipping round.

[00129] In some embodiments, the loading arrangement of the delivery truck may be displayed on a user interface display of the delivery vehicle, eg, a graphic user interface display screen of the delivery truck. In some embodiments, the visual representation of the loading arrangement may be updated as deliveries are made. For example, if a delivery truck driver delivers an item to a customer and the container is empty, an indication of the loading arrangement may indicate that the item in the container placed in that storage space has been delivered. This information may be updated in the database to allow transportation system 107 and/or system 100 to determine whether expected delivery dates and times have been met.

[00130] In some examples, a modified personalized delivery method may be utilized. For example, in fulfillment centers where sufficient space can be allowed, the singulation method can be further streamlined. In some cases, items may be shipped in waves once the ordered items arrive at the campsite. A wave may be, for example, a delivery shift. There may be multiple waves of deliveries from the campsite, and one or more items in the order may be assigned to one of these waves. It may be desirable that items within a single order can be shipped separately in different waves so that certain items with greater urgency can arrive before items with lesser urgency. In some embodiments, if one or more items in the order are not immediately available, the remaining items in the order may be shipped in one wave, and the missing items will be May be shipped in separate waves when available.

[00131] FIG. 6 illustrates an alternative embodiment of a personalized package delivery system based on waves of campsites, rather than routes of delivery, eg, as described above with respect to FIG. According to some embodiments, there may be a fulfillment center with sufficient building area to accommodate more than one packing area. For example, FC 600 may include first packing area 622 and second packing area 624 . The first packing area 622 and the second packing area 624 may be separated to some extent or may be adjacent to each other. Those of ordinary skill in the art will appreciate that the specific layout and spatial arrangement of FC 600 may be modified as determined by the specific location and building of FC 600 or other considerations. The first packing area 622 includes 622-1, 622-2, . . Multiple storage cells 622-n, such as 622-n, may be included. Similarly, the second packing area 624 is divided into 624-1, 624-2, . . Multiple storage cells 622-n, such as 624-n, may be included. One or more workers 602 may be present in both the first packing area 622 and the second packing area 624 to sort and pack the items.

[00132] Each of the plurality of storage cells 622-n may include a tote 612. As shown in FIG. A tote 612 may contain items ordered by a customer. Worker 602 may sort the order items through a first sorting process and then pack (ie, place) the order items in appropriate totes 612 into one of storage cells 622-n. Totes 612 may be transported to second packing area 624 after being packed. Each of the storage cells 622-n may correspond to one or more campsites, so items destined for a particular campsite are accordingly sorted into a particular storage cell.

[00133] In some embodiments, the tote 612 may be transported from the first packing area to the second packing area by a transport device, such as transport device 632. Such transport devices may include conveyor belts, rollers, tracks, bin systems, or other suitable systems. In some embodiments, the tote 612 is transported from the first packing area 622 to the second packing area 624 via vehicle, forklift, motorized cart, drone, robot, or any such motorized equipment. may In some embodiments, the tote 612 is transported by the operator 602 from the first packing area 622 to the second packing area 624 with or without tools such as carts, trolleys, and/or pallet jacks. can do.

[00134] In some embodiments, when the tote 612 arrives at the second packing area 624, the items contained therein may be resorted based on the second sortation. After the second sorting, the items may be packed (ie, placed) in totes 614, which may be stored in one of storage cells _624n . Each storage cell _624n may correspond to a particular wave, a particular campsite. For example, wave 1 of campsite 1 may correspond to storage cell 624-1, wave 1 of campsite 2 may correspond to storage cell 624-2, and so on. The second sorting places each of the items in tote 612 into its appropriate camp and wave and then packs it into tote 614 .

[00135] Once packaged, the tote 614 may be shipped for shipping. In some embodiments, tote 614 may be of a different design than tote 612 . For example, tote 614 may be smaller in size than tote 612 . In some embodiments, the tote 614 may be transported to a corresponding campsite and no further sorting is required.

[00136] Referring now to FIG. 7, FIG. 7 illustrates an alternative flow chart of a campsite wave-based personalized package delivery process 700, eg, as described above with respect to FIG. In some embodiments, process 700 may correspond to the system disclosed in FIG.

[00137] Those skilled in the art will appreciate that the disclosed embodiments can increase the picking density of workers 602. FIG. Picking density can refer to the amount of items processed for delivery per unit of time, per worker-hour, per shift, or other such suitable interval to measure efficiency. For example, if worker 606 only picks items for a particular camp or for a particular order, idle time may occur as worker 606 waits for the next item to be picked. Additionally, those skilled in the art will appreciate that picking density can be further increased by having at least two sorting processes, such as steps 750 and 780, rather than just one. For example, if one worker is responsible for both picking items for delivery to campsites and sorting the picked items into waves for a particular camp, the picking density is may decline. Picking density, and therefore efficiency, can be maximized to have a second worker perform a more detailed specific sorting process such as step 780, which may be performed at a different location than the first worker's location.

[00138] At step 710, one or more computer-implemented systems of system 100 (eg, WMS 119, SCM 117, SAT system 101) may receive a customer order. A customer order may include multiple items. In some embodiments, a customer order may include multiple suborders, and each suborder may include multiple items. One or more computer-implemented systems of system 100 review customer orders and identify information such as the total number of items ordered, a description of each item ordered, requested delivery times, and final destination of the items. can be configured to In some embodiments, one or more computer-implemented systems of system 100 can determine an expected delivery date or delivery time for the customer order based at least on the requested delivery time. For example, in the case of an urgent order request from a customer, the system can determine an expected delivery time of several hours or delivery to the intended final destination within 24 hours. In some embodiments, the system may be configured to individually determine the expected delivery date and time for each item in a customer order. For example, a customer order may include some items for urgent delivery and the remaining items for normal delivery. The system may be configured to determine the expected delivery time based on the requested delivery type.

[00139] In some embodiments, one or more computer-implemented systems of system 100 (eg, WMS 119, SCM 117, SAT system 101) can receive multiple customer orders. Each customer order can include multiple items. One or more computer-implemented systems of system 100 may be configured to review and identify common items among multiple customer orders. The user interface device may be configured to display instructions regarding the common item and request input from the user, such as an acknowledgment of receipt. The instructions may include information regarding item descriptions, quantity of items ordered, and the like. For example, WMS 119 may receive 100 customer orders and determine that 50 of the 100 customer orders contain a common item, such as water bottles. A worker (eg, a picker) may receive an indication via a user interface device that 50 bottles of water need to be picked. Implementation of this approach can increase picking efficiency and the overall efficiency of the process.

[00140] At step 720, one or more computer-implemented systems of system 100 may generate an order identifier (eg, order identifier 616) based on the received customer order. Order identifiers can include barcodes, labels, tags, alphanumeric codes, quick response (QR) codes, and the like. The order identifier may be a machine-readable optical label containing information regarding the customer order. Information included in the order identifier may include, but is not limited to, the final destination of the order, the total number of items in the customer order, the requested delivery type, customer information, expected delivery date and expected delivery time, and the like. In some embodiments, the system that generates order identifiers determines the storage location (e.g., camp zone 215, hub zone 213) and delivery route to which items in the customer order can belong based on the final destination information of the customer order. can be determined. For example, based on the zip code of the final destination, the system can determine the storage location of the items in the customer order, and based on the street or area identified in the final destination, the system can store the items in the customer order. can determine the delivery route of

[00141] For example, upon scanning or reading an order identifier using a user interface device 606 with barcode scanning capabilities, the user interface device can display information associated with the order identifier. For example, upon scanning or reading an order identifier, the user interface device can display the number of items picked, the number of items remaining to be picked, the expected delivery time, and the time remaining to fulfill the order. .

[00142] At step 730, one or more computer-implemented systems of system 100 may instruct user interface device 606 to display instructions for associating each item of the customer order with an order identifier. The user interface device may be configured to display indications or alerts regarding received customer orders and request input from the user, eg, confirmation of receipt. Upon receiving input from the user, the user interface device can display some or all of the customer order and information related to the customer order. A worker 602 (e.g., picker) picks one or more items of a customer order and sends each picked item to one or more computers, e.g., by scanning the item's order identifier and barcode. It can be associated with an order identifier received from an implementing system. In some embodiments, associating the items of the customer order with the order identifier may include physically printing the order identifier using a label printer or barcode printer. Printed labels or barcodes may be attached or affixed to items, for example, to allow all employees easy access to information related to ordering and delivery schedules. For example, a worker who did not receive or have access to the original order identifier can scan the printed and attached order identifier on the item.

[00143] At step 740, one or more computer-implemented systems of system 100 may determine the intended final delivery destination and time for each of the items in the customer order. As an example, a customer may order a bouquet of flowers to be delivered to a friend's house before 8:00 pm and a battery pack to be delivered to a parent's house within 24 hours. One or more computer-implemented systems of system 100 may generate two separate order identifiers representing the two orders. Each of the items can be directed to a storage cell and sorted based on campsite and delivery wave based on intended final destination and time.

[00144] In some embodiments, the sorting process may be a two-step sorting process. A first step may include sorting the picked items based on one or more campsites to which the items may be directed. Campsites may be determined, for example, based on the zip code intended as the final delivery destination for items in a customer order. A second step can involve sorting the picked items at the campsite based on the wave in which the items can be sent for delivery. Waves may be determined, for example, based on intended or promised delivery times.

[00145] At step 750, one or more computer-implemented systems of systems 100 store a pre-allocated storage space determined by one or more computer-implemented systems of systems 100 (e.g., a first Instructions for sorting the picked items of the customer order or instructions for displaying an alert can be sent to the user interface device based on the storage cells 622-n) of the packing location 622 of the customer order. A pre-allocated storage space can represent a campsite to which items can be delivered. In some embodiments, campsites may be assigned to one or more storage spaces. In some embodiments, a single storage cell may be assigned to multiple campsites. For example, storage cell 622-1 may be assigned to campsites 1-3, storage cell 622-2 may be assigned to campsites 4-6, and so on. Worker 602 can provide an indication to system 100 via user interface device 606 when this first sorting is complete. For example, the first sort may be considered complete if the storage cells corresponding to one or more campsites are full.

[00146] At step 760, each of the sorted items may be packed into a container, such as tote 612. In some embodiments, system 100 may send an instruction to the user interface device to display instructions or a warning to transfer everything in storage cell 622-n to tote 612. FIG. In some embodiments, the packing instructions may include additional details, such as packing order, in order to most efficiently place all items within the tote 612 . Worker 602 can provide an indication to system 100 via user interface device 606 that tote 612 has been packed. In some embodiments, tote 612 may include tote identifier 612a, which may be one of a barcode, label, tag, alphanumeric code, quick response (QR) code, or the like. The worker 602 can scan the tote identifier 612a and associate it with all the items packed inside.

[00147] At step 770, the totes 612 may be conveyed from the first packing area to the second packing area. Tote 612 may be transported by transport device 632, by vehicle, or by a worker. In some embodiments, after transport, transport device 632 may provide an indication that tote 612 has reached second packing area 624 . In some embodiments, worker 602 in second packing area 624 can scan tote identifier 612a to provide system 100 with an indication that tote 612 has reached the second packing area. .

[00148] At step 780, one or more computer-implemented systems of system 100 send instructions to user interface device 606 to instruct or alert to sort items in tote 612 in the second sort. may be displayed. For example, operator 602 may receive instructions or warnings to place items in tote 612 into one of storage cells _624n . 624 _n may represent a particular wave at a particular campsite. For example, storage cell 624-2 may be Campsite 1, Wave 1, storage cell 624-2 may be Campsite 2, Wave 1, and so on. In some embodiments, worker 602 can scan each item in tote 612 and receive an indication of which campsite/wave the scanned item is assigned to. Worker 602 can provide an indication via user interface device 606 that the second sort is complete. In some embodiments, the second sorting is completed when all items in tote 612 have been scanned and sorted. In some other embodiments, the second sorting may be completed when one or more of storage cells 624-n are full.

[00149] At step 790, one or more computer-implemented systems of system 100 direct the sorted items from storage cells 622-n into totes 614, which may be associated with corresponding storage cells. Or an instruction can be sent to the user interface device to display the alert. In some embodiments, the tote 614 container may be identified with a tote identifier 614a that includes information identifying the campsite and wave. Tote identifier 614a may be one of a barcode, label, tag, alphanumeric code, quick response (QR) code, or the like. Picked items belonging to a customer order can be placed in tote 614 without waiting for the remaining items of the same customer order to reduce idle time. Worker 602 can provide an indication via user interface device 606 that the second sort is complete. In some embodiments, the tote 614 may be shipped to its corresponding campsite for delivery. In some embodiments, process 700 may continue to step 560 of process 500 described above. In some embodiments, tote 612 may be of the same design as tote 614 . Alternatively, tote 612 may be of a different design than tote 614 .

[00150] In some embodiments, in one or more steps of process 700, the status of each of the items in the order may be updated. An item's status may be accessed, stored, updated or modified in one or more databases connected to system 100 . The status of an item includes its location (e.g., whether in first packing area 622, second packing area 624, tote 612, tote 614, and/or out for delivery) and its history ( time stamps when picked, sorted, and/or packed). In some embodiments, worker 602 can update the time status via user interface device 606 .

[00151] Although the disclosure has been shown and described with reference to specific embodiments thereof, it will be appreciated that the disclosure may be practiced in other environments without modification. The foregoing description has been presented for purposes of illustration. It is not exhaustive and is not limited to the precise forms or embodiments disclosed. Modifications and adaptations will become apparent to those skilled in the art from consideration of the specification and practice of the disclosed embodiments. Furthermore, although aspects of the disclosed embodiments are described as being stored in memory, those skilled in the art will appreciate that these aspects may be stored in secondary storage, such as a hard disk or CDROM, or other forms of RAM or ROM; It will be appreciated that it may be stored on other types of computer readable media such as USB media, DVDs, Blu-rays, or other optical drive media.

[00152] Computer programs based on the descriptions and disclosed methods are within the skill of an expert developer. The various programs or program modules may be created using any of the techniques known to those skilled in the art, or may be designed in conjunction with existing software. For example, a program section or program module may be . Net Framework, . .NET Compact Framework (and related languages such as Visual Basic, C), Java, C++, Objective-C, HTML, combined HTML/AJAX, XML, or HTML, including Java applets. can.

[00153] Further, while exemplary embodiments have been described herein, equivalent elements, modifications, omissions, (e.g., various embodiments) may be used, as will be understood by those of ordinary skill in the art based on this disclosure. A range of any and all embodiments are possible, including combinations, adaptations, and/or modifications of the aspects of the invention. Claim limitations should be interpreted broadly based on the language used in the claims and not limited to the examples set forth herein or during prosecution. The examples should be construed as non-exclusive. Additionally, the steps of the disclosed methods may be modified in any manner, including reordering steps and/or inserting or deleting steps. It is therefore intended that the specification and examples be considered as exemplary only, with a true scope and spirit being indicated by the following claims and their full scope of equivalents.

Claims (20)

A computer-implemented method for package delivery, the method comprising:
receiving a customer order by a computer-implemented system;
generating an order identifier based on the customer order using the computer-implemented system;
associating multiple items of the customer order with the order identifier;
determining an intended delivery destination and an intended delivery time for each item based on the order identifier;
a distribution node and a distribution wave for each item, a first container associated with the distribution node, and a distribution node and the distribution wave based on the intended destination and the intended delivery time of each item; determining one or more second containers to store;
transmitting to a first user device first instructions for sorting each item of the plurality of items based on an associated distribution node using a first sorting process at a first location; ,
receiving from the first user device a first input related to the status of the first sorting process;
Second instructions for placing the first sorted item at the first location into the first container associated with the distribution node regardless of the status of the other items of the plurality of items. to the first user device; and
receiving from the first user device a second input related to the placement status of each item in the first container;
transmitting to a second user device third instructions to sort each item in the first container using a second sorting process at a second location;
said intended delivery of said second sorted items in said second container at a time associated with said distribution wave regardless of said status of said other items of said plurality of items of said customer order; sending to the second user device a fourth instruction for delivery to a destination;
A computer-implemented method comprising: picking at least one item of the plurality of items of the customer order for the first sorting process in response to receiving the customer order; further comprising transmitting to the first user device a fifth instruction to place the at least one picked item regardless of status;
The method of claim 1. 2. The method of claim 1, wherein the distribution node includes two or more subnodes, and each item in the first container is sorted in the second sorting process based on the subnode and the distribution wave. . 4. The method of claim 3, wherein said second container is associated with one of said subnode and said distribution wave. 2. The method of claim 1, further comprising transporting said first container from said first location to said second location. sending sixth instructions to the second user device to remove each item from the first container during the second sorting process;
transmitting a seventh instruction to the second user device to place the second sorted items into the second container based on the second sorting process;
2. The method of claim 1, further comprising: 2. The method of claim 1, wherein the first device is associated with the first location and the second device is associated with the second location. 2. The method of claim 1, further comprising displaying a visual representation of packing instructions using at least one of the first or second user devices. to one of said first sorting process, said second sorting process, placement in said first and second containers, transport from said first location to said second location, or delivery 2. The method of claim 1, further comprising updating a database of said computer-implemented system with the status of each of said plurality of said items that are associated. 2. The method of claim 1, further comprising generating, by the computer-implemented system, status updates in response to customer inquiries relating to the status of each of the plurality of items. A computerized system for package delivery, comprising:
memory storage for storing computer-executable instructions;
and one or more processors, the one or more processors executing the stored instructions to
receive customer orders,
generate an order identifier based on the customer order;
associating each item of a plurality of items of the customer order with the order identifier;
determining the intended delivery destination and intended delivery time for each item based on the order identifier;
a distribution node and distribution wave for each item, a first container associated with said distribution node, and said distribution node and said distribution wave, respectively, based on said intended destination and said intended delivery time of each item; determine one or more second containers associated with
for sorting each item of the plurality of items based on the distribution node using a first sorting process at a first location regardless of the status of the other items of the plurality of items; sending a first instruction to the first user device;
receiving from the first user device a first input related to the status of the first sorting process;
sending second instructions to the first user device to put the first sorted items at the first location into the first container;
receiving from the first user device a second input related to the placement status of each item in the first container;
sending a third indication to the second user device for sorting each item in the first container associated with the distribution wave using a second sorting process at a second location; ,
removing the second sorted items in the second container for the intended delivery purpose at a time associated with the distribution wave, regardless of the status of the other items of the plurality of items in the customer order. sending a fourth instruction for local delivery to the second one user device;
A computerized system configured to The processor
picking at least one item of the plurality of items of the customer order for the first sorting process in response to receiving the customer order; 12. The system of claim 11, further configured to: send to the first user device a fifth instruction to place the at least one picked item regardless of status. 12. The system of claim 11, wherein the distribution node includes two or more subnodes, and each item in the first container is sorted in the second sorting process based on the subnode and the distribution wave. . 14. The system of claim 13, wherein said second container is associated with one of said subnode and said distribution wave. The processor
12. The system of claim 11, further configured to cause transport of the first container from the first location to the second location. The processor
sending sixth instructions to the second user device to remove each of the items from the first container during the second sorting process;
sending a seventh instruction to the second user device to place the second sorted items into the second container based on the second sorting process;
12. The system of claim 11, further configured to: 12. The system of claim 11, wherein the first device is associated with the first location and the second device is associated with the second location. The processor
12. The system of claim 11, further configured to generate a visual representation of packing instructions on at least one of the first or second user devices. The processor
in one of said first sorting process, said second sorting process, placement in said first and second containers, transportation from said first location to said second location, and delivery updating a database of the computer-implemented system with the status of each of the plurality of related items;
generating a status update by the computer-implemented system in response to a customer inquiry related to the status of the customer order;
12. The system of claim 11, further configured to: A computerized system for package delivery, comprising:
memory storage for storing computer-executable instructions;
and one or more processors, the one or more processors executing the stored instructions to
receive customer orders,
generate an order identifier based on the customer order;
associating each item of a plurality of items of the customer order with the order identifier;
determining the intended delivery destination and intended delivery time for each item based on the order identifier;
a distribution node and distribution wave for each item, a first container associated with said distribution node, and said distribution node and said distribution wave, respectively, based on said intended destination and said intended delivery time of each item; determine one or more second containers associated with
for sorting each item of the plurality of items based on the distribution node using a first sorting process at a first location regardless of the status of the other items of the plurality of items; sending a first instruction to the first user device;
receiving from the first user device a first input related to the status of the first sorting process;
sending second instructions to the first user device to put the first sorted items at the first location into the first container;
receiving from the first user device a second input related to the placement status of each item in the first container;
causing transportation of the first container from the first location to the second location;
transmitting to a second user device a third indication for sorting each item in the first container associated with the distribution wave using a second sorting process at a second location;
sending a fourth instruction to the second user device to place the second sorted items into the second container based on the second sorting process;
removing the second sorted items in the second container for the intended delivery purpose at a time associated with the distribution wave, regardless of the status of the other items of the plurality of items in the customer order. sending to the second user device a fifth instruction for local delivery;
A computerized system configured to

Images