JP2023167742A - Community support device - Google Patents

Abstract

To provide means capable of supporting members of a community such as a local community to contribute to solving problems of the community to which they belong and solving problems of other communities.SOLUTION: A community support device 1 according to the present invention comprises: a problem presentation unit 113 capable of presenting problems of an affiliated community to which members belong to the members of each of a plurality of communities; a proposal provision unit 114 capable of providing proposals in respect to solving the problems from the members to other members of the affiliated community; and a first machine learning unit 115 capable of machine-learning correspondence between the problems and the proposals for the plurality of communities. The proposal provision unit 114 is able to provide a machine-generated proposal based on the machine learning of the correspondence. Preferably, the community support device 1 according to the present invention is further provided with a chatbot unit 112 capable of presenting problems of the affiliated community via a dialogue with consultants who belong to one of the plurality of communities.SELECTED DRAWING: Figure 1

Description

The present invention relates to a community support device.

There is a desire to support the resolution of various issues in local communities, exemplified by local industrial issues.

Various issues facing local communities include, for example, population decline and aging. In addition, various issues related to local communities related to the above-mentioned issues include issues related to the stagnation of business activities such as a decline in the labor force, stagnation of local business activities, and a decrease in attractive workplaces, an outflow of young people, and a declining birthrate and aging population. Issues related to the outflow of human resources such as the acceleration of education and lack of providers of educational opportunities for young people, lack of recurrent education, lack of opportunities for career advancement and skill improvement, and places where human resources seeking diverse work styles can thrive Issues related to the decline in diversity of work styles, such as a decrease in the number of workers, as well as issues related to the decline in economic sustainability, such as the failure of immigrants to settle in, a lack of successors, and a further decline in the sustainability of the local economy, etc. can be mentioned. Furthermore, various issues facing local communities may include issues related to companies and the like responding to the SDGs.

By supporting the resolution of these various issues, the sustainability of the local economy can be improved by solving the problems of local communities.

With regard to supporting the resolution of issues in local communities, Patent Document 1 discloses a consultation content database that stores consultation content exemplified by consultations regarding various local issues submitted by consultants, and a consultation content transmitting unit that transmits the consultation content to the consultation content viewing terminal that has sent the consultation content viewing request; A proposal reception unit, a solution proposal database that stores the received solution proposal for each consultation content by associating it with information indicating the person presenting the solution proposal, and a consultation contents viewing terminal owned by the person presenting the solution proposal. A reward content transmitter that transmits information indicating the content of the reward given to the presenter, and a solution proposal transmitter that transmits the solution proposal to the solution proposal viewing terminal that has sent the request to view the solution proposal stored in the solution proposal database. An information processing apparatus is disclosed, comprising: a remuneration content receiving unit that receives information indicating the content of the remuneration transmitted to the consultation content viewing terminal from the solution proposal viewing terminal.

According to the technology described in Patent Document 1, it is possible to effectively support the creation of ideas for solving problems based on the contents of consultations received.

Japanese Patent Application Publication No. 2006-99418

By the way, issues of local communities may include not only issues specific to the area based on the circumstances of the area, but also issues that are not specific to the area. Among these issues, in dealing with issues that are not unique to the region, by using both the knowledge held by members of the local community and the knowledge held by people other than the members of the local community, it is possible to solve the problems more reliably and/or or can be effectively resolved.

However, since local circumstances are natural to members of local communities, it is not easy for members of local communities to distinguish between local circumstances and circumstances that are not limited to the local area. Therefore, members of local communities may have difficulty distinguishing between local community-specific issues and non-local community-specific issues.

On the other hand, if local community-specific issues and non-local community-specific issues are presented without sufficiently distinguishing between them, local community members may find it difficult to contribute to solving other local community-specific issues. By being presented with such information, the members concerned may spend a great deal of effort to discover issues that they can contribute to solving.

The technology described in Patent Document 1 can only support the creation of ideas for effectively solving problems based on the content of consultations received, and can only support the generation of ideas to effectively solve problems based on the content of consultations received. There is room for further improvement in terms of helping local communities contribute to resolving issues, without distinguishing between local issues and issues that are not unique to local communities.

The present invention has been made to solve the problems of the prior art as described above, and allows members of a community such as a local community to contribute to solving the problems of the community to which they belong and the problems of other communities. The purpose is to provide a means that can support.

As a result of intensive studies to solve the above-mentioned problems, the present inventors presented the problems of communities such as local communities to the members of the communities concerned, provided proposals for solutions from the members, and provided solutions to multiple communities. The inventors have discovered that the above-mentioned problems can be solved by analyzing the correspondence between problems and proposals and providing machine-generated proposals based on this analysis, and have completed the present invention. Specifically, the present invention provides the following.

The invention according to the first feature includes an issue presentation unit capable of presenting issues of a community to which the member belongs to each member of a plurality of communities; The proposal providing unit includes a proposal providing unit that can provide to other members of the community, and a first machine learning unit that is capable of machine learning the correspondence between the problem and the proposal for the plurality of communities, and the proposal providing unit includes: A community support device is provided that can provide machine-generated suggestions based on the corresponding machine learning.

If there are multiple communities, community members may make suggestions for solving problems in the community to which they belong and/or suggestions for solving problems in other communities that are not specific to the community. Can have difficulty making suggestions for solving problems. Also, as the number of issues increases, members may spend more effort finding those issues for which they can offer suggestions for solutions.

Therefore, in cases where there are multiple communities, if the issues of the community to which they belong are presented without distinguishing them from the issues specific to other communities, members should be able to find from these issues issues for which they can propose solutions. You can spend more effort.

According to the invention according to the first feature, it is possible to prevent issues of the community to which the user belongs and issues specific to other communities from being presented without being distinguished. Therefore, according to the invention according to the first feature, members of each of a plurality of communities can propose solutions to the problems of the community to which they belong, without spending much effort in finding problems for which they can propose solutions. It can be done.

Further, according to the invention according to the first feature, it is possible to perform machine learning on the correspondence between issues and proposals for a plurality of communities, and to provide machine-generated proposals based on this machine learning. That is, according to the invention according to the first feature, it is possible to provide machine-generated proposals based on machine learning, including correspondence between similar problems and proposals in other communities, for each problem of a plurality of communities.

Therefore, according to the invention according to the first feature, community members can provide knowledge regarding solving problems in other communities without spending effort to make proposals regarding solving problems in other communities. obtain.

Therefore, according to the invention according to the first feature, it is possible to provide means that can support members of a community such as a local community to contribute to solving the problems of the community to which they belong and the problems of other communities.

The invention according to the second characteristic is the invention according to the first characteristic, and provides a community support device in which the plurality of communities include local communities having members who have participated based on the region.

Members who participate in local communities on a regional basis may have more knowledge about local community issues than those from other areas. This allows members who have participated in the local community to make even better proposals for solving local community issues.

Therefore, according to the invention according to the second feature, even more excellent proposals from members who have participated in the local community based on the region regarding solving the problems of the local community can be provided to other members of the local community. It is possible.

Therefore, according to the invention according to the second feature, it is possible to provide means that can support members of a community such as a local community to contribute to solving the problems of the community to which they belong and the problems of other communities.

The invention according to the third characteristic is the invention according to the first or second characteristic, wherein the plurality of communities include thematic communities whose members participate based on objects of interest. I will provide a.

Members who participate in a thematic community based on a subject of interest may have more knowledge about the subject than those from other regions. This allows members who have participated in the thematic community to make even better proposals for solving the problems of the thematic community.

Therefore, according to the invention according to the third characteristic, even more excellent proposals from members who have participated in the thematic community based on the object of interest regarding solving the problems of the thematic community are made available to other thematic communities. may be provided to members of

Therefore, according to the invention according to the third feature, it is possible to provide means that can support members of a community such as a local community to contribute to solving the problems of the community to which they belong and the problems of other communities.

The invention according to the fourth feature is the invention according to any one of the first to third features, wherein the plurality of communities are referral-based communities having members who have joined through introductions from other members. Provide community support equipment, including:

Regarding solving community issues, members who are introduced by members who belong to the community may have stronger interest and/or knowledge about the community than members who joined without being introduced. As a result, members who have joined after being introduced by other members can make even better proposals for solving problems in the community to which they belong.

Therefore, according to the invention according to the fourth feature, even more excellent proposals from members who have participated through introductions from other members can be provided to other members of the introduction-based community.

Therefore, according to the invention according to the fourth feature, it is possible to provide means that can support members of a community such as a local community to contribute to solving the problems of the community to which they belong and the problems of other communities.

The invention according to the fifth characteristic is an invention according to any one of the first to fourth characteristics, in which the problem is presented through dialogue with a consultant who belongs to one of the plurality of communities. A community support device is provided, further comprising a chatbot unit.

Community issues exemplified by local communities include not only obvious issues but also issues that have not become obvious. Unrevealed issues may include issues that have not been expressed through language because the person who discovered the issue had difficulty verbalizing the issue.

According to the invention according to the fifth feature, even if the consultant has difficulty verbalizing the problem, the problem can be presented through dialogue using the chatbot section. As a result, according to the invention according to the fifth feature, it is possible to support the solution of problems that have not become apparent because the consultant had difficulty verbalizing the problems.

Therefore, according to the invention according to the fifth feature, it is possible to provide means that can support members of a community such as a local community to contribute to solving the problems of the community to which they belong and the problems of other communities.

The invention according to a sixth feature is the invention according to any one of the first to fifth features, comprising: a second machine learning unit capable of machine learning the usage status of the plurality of communities; A community support device is provided, further comprising: a community management unit capable of managing the community based on machine learning.

In order to further solve the problems of the community, there is a desire to manage the community so that proposals regarding the problems of the community and/or solutions to the problems are actively made. However, it may require a great deal of effort for a community manager to keep track of the usage status of the community and manage the community so that proposals regarding the community's issues and/or solutions to the issues are actively made.

According to the invention related to the sixth feature, communities can be managed based on machine learning of the usage status of multiple communities. Therefore, according to the invention according to the sixth feature, the effort of the community manager to understand the usage status of the community and manage the community so that proposals regarding the community's problems and/or solutions to the problems are actively made is reduced. can be reduced.

Therefore, according to the invention according to the sixth feature, it is possible to provide means that can support members of a community such as a local community to contribute to solving the problems of the community to which they belong and the problems of other communities.

According to the present invention, it is possible to provide a means that can support members of a community such as a local community to contribute to solving problems of the community to which they belong and solving problems of other communities.

FIG. 1 is a block diagram showing the hardware configuration and software configuration of a community support system S according to an embodiment. FIG. 2 is an example of the member list 121. FIG. 3 is an example of the community list 122. FIG. 4 is an example of the correspondence list 123. FIG. 5 is a main flowchart showing an example of a preferred flow of community support processing executed by the community support device 1. As shown in FIG. FIG. 6 is a flowchart showing an example of a preferred flow of the community management process executed in step S1 of FIG. FIG. 7 is a display example of the chatbot on the terminal 2. FIG. 8 is a display example of tasks, proposals, and machine-generated proposals on the terminal 2. FIG. 9 is a display example of the community usage status on the terminal 2.

<Community support system S>
FIG. 1 is a block diagram showing the hardware configuration and software configuration of a community support system S according to an embodiment. Hereinafter, an example of a suitable hardware configuration and software configuration of the community support system S of this embodiment will be described using FIG. 1.

The community support system S includes a community support device 1 and one or more terminals 2 that can communicate with the community support device 1 via a network N.

[Community support device 1]
The community support device 1 includes a control section 11, a storage section 12, and a communication section 13. The community support device 1 is not particularly limited, and may be, for example, various server devices, a cloud server configured using a plurality of computers that can communicate with each other, or the like.

[Control unit 11]
The control unit 11 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like.

The control unit 11 cooperates with the storage unit 12 and/or the communication unit 13 as necessary, and controls software components of the community support device 1, such as a community management unit 111, a chatbot unit 112, an assignment presentation unit 113, The proposal providing unit 114, the first machine learning unit 115, the second machine learning unit 116, etc. can be implemented.

[Storage unit 12]
The storage unit 12 is a device in which data and/or files are stored, and includes a data storage unit such as a hard disk, a semiconductor memory, a recording medium, and a memory card.

The storage unit 12 is a mechanism that enables connection to a storage device or storage system such as a NAS (Network Attached Storage), a SAN (Storage Area Network), a cloud storage, a file server, and/or a distributed file system via the network N. It may have.

The storage unit 12 includes a control program executed by a microcomputer, a member list 121, a community list 122, a correspondence list 123, a chatbot scenario, first machine learning related to the first machine learning unit 115, and second machine learning unit 116. Second machine learning related to the second machine learning, etc. are stored.

(Member list 121)
The member list 121 stores information (also referred to as "member information") regarding members (also referred to as "participants") of each of a plurality of communities. Member information is not particularly limited, and includes, for example, the name of the member, the region to which the member belongs, the organization to which the member belongs, the object of interest of the member, the credit information of the member, the authentication information of the member, It includes one or more of various types of information regarding the member, such as the community to which the member belongs, issues provided by the member, suggestions provided by the member, and the like.

Preferably, the member information includes the name of the member. Thereby, the community support device 1 can provide the names of the members. Other members and/or administrators can therefore identify the member using the name.

Preferably, the member information includes the region to which the member belongs. Thereby, the community support device 1 can determine whether or not a member can participate in the community based on the region to which the member belongs. Furthermore, the community support device 1 can indicate to other members the area to which the member belongs.

Preferably, the member information includes the object of interest of the member. Thereby, the community support device 1 can determine whether or not a member can participate in the community based on the object of interest of the member. Furthermore, the community support device 1 can indicate to other members the object of interest of the member.

Preferably, the member information includes member credit information. Thereby, the community support device 1 can determine whether or not it is possible to participate in the community based on the credit information of the members. Furthermore, the community support device 1 can show the member's credit information to other members.

Credit information is not particularly limited, and includes, for example, the member's introducer, the result of a credit check on the member, information on the contract the member has with the operator who operates the community support device 1, and information on the member's community support. It includes one or more of various types of credit information regarding the member, exemplified by the history of various activities conducted through the device 1, and the like.

Preferably, the credit information includes the member's introducer. By including the member's introducer in the credit information, the community support device 1 can determine whether or not the member can participate in the community based on the introducer. A member who has joined through a referral may have similar interests and/or knowledge as the introducer. Therefore, when determining whether or not it is possible to participate in the same community as the introducer using the member's introducer, the community support device 1 is configured to have more knowledge of the community's interest and/or necessary knowledge. It is expected that participants will participate.

Credit information includes information about the contract the member has with the operator (for example, information that the member is a free account without a contract for paid use, information that the member is a business account with a contract for paid use). information, information that the account is a corporate account that has entered into a contract for corporate use for a fee, etc.). Since the credit information includes the contract, the community support device 1 can determine whether or not it is possible to participate in the community based on the contract information. Members who enter into a contract with the operator are expected to become more active in community activities, exemplified by the provision of challenges and/or suggestions. Therefore, when determining whether or not a member can participate in the community using contract information, the community support device 1 can expect to have members who are more active in community activities participate. In particular, this effect can be expected to be even greater for members who conclude a paid contract with the operator (also referred to as "paid members").

It is preferable that the credit information includes a history of various activities performed by the members via the community support device 1. As a result, the community support device 1 can perform various activities even if the members to be determined whether they are able to participate in the community do not have credit information based on introducers, credit information based on contracts, etc. You can determine whether you can participate based on your history. In addition, by providing such credit information to other members by the community support device 1, other members can interact with the member regarding problem solving based on the credit information including the history of various activities. can decide whether to do so.

Preferably, the credit information is controllable by blockchain. This can prevent falsification of credit information. Therefore, the community support device 1 can determine whether it is possible to participate in the community without being affected by tampering or the like. Further, other members who have been provided with credit information from the community support device 1 can use the blockchain to determine that the credit information has not been tampered with. As a result, other members can decide whether to interact with the member to solve problems based on the credit information without worrying about the risk that the credit information has been falsified.

Therefore, the ability of trust information to be controlled by the blockchain may facilitate interactions between members. Thereby, the community support device 1 can digitize human relationships between members (also referred to as "social capital", "human capital", etc.) and support the cultivation thereof.

Preferably, the member information includes the community to which the member belongs. Thereby, the community support device 1 can provide issues and/or suggestions depending on the community to which the members belong. Furthermore, the community support device 1 can indicate to other members the community to which the member belongs.

The number of communities to which members can belong is not particularly limited. Preferably, members can belong to multiple communities. As a result, members can belong to multiple communities based on their region, object of interest, etc., and can present issues in each of the multiple communities. Additionally, members can be provided with suggestions regarding solving problems in each of the plurality of communities.

Preferably, the member information includes issues provided by the members. Thereby, the community support device 1 and/or the administrator can evaluate the members using the tasks provided by the members and use the results for community management and the like.

Preferably, the member information includes suggestions provided by the members. Thereby, the community support device 1 and/or the administrator can evaluate the members using the tasks provided by the members and use the results for community management and the like.

It is preferable that the member information is stored in association with a member ID that can identify the member. Thereby, the community support device 1 can store and acquire member information and the like using the member ID.

FIG. 2 is an example of the member list 121. The member list 121 shown in FIG. 2 has member information including the following information associated with member ID "M0001":
The “name” of the member is “Hanako Tanaka”,
The “region” to which the member belongs is “Ito City”,
The members'"objects of interest" include "regional revitalization";
The member has entered into a "business account" contract with the operator, which is equivalent to a paid member;
Members must belong to the communities “Ito City Founding” and “Diver Liaison Council”;
Members provided challenges related to “picking up underwater trash,”
Members provided suggestions regarding “new souvenirs.”

Since the member list 121 shown in FIG. 2 has the above-mentioned member information associated with the member ID "M0001", the community support device 1 can share the above-mentioned information with other members and/or community administrators. etc. may be provided. Furthermore, the community support device 1 can manage the community using the above information. Furthermore, the community support device 1 can perform machine learning for community management and the like using the above-mentioned information.

(Community list 122)
The community list 122 stores information (also referred to as "community information") regarding each of a plurality of communities (each community is also referred to as a "group"). Community information is not particularly limited, and is exemplified by, for example, the name of the community, the region related to the community, the objects of interest related to the community, conditions for participation in the community, members belonging to the community, issues and suggestions related to the community, etc. Contains one or more types of information regarding the community.

Preferably, the community information includes a community administrator. Thereby, the community support device 1 can manage the community via the community administrator.

Preferably, the community information includes a region regarding the community. Thereby, the community support device 1 can provide the users of the community support device 1 with areas related to the community. Therefore, users can participate in communities based on region.

Preferably, the community information includes objects of interest regarding the community. Thereby, the community support device 1 can provide the users of the community support device 1 with objects of interest regarding the community. Therefore, users can participate in communities based on their interests.

Preferably, the community information includes participation conditions regarding the community. Thereby, the community support device 1 can determine whether or not it is possible to participate in the community based on the participation conditions. Thereby, the community support device 1 can manage the community so that it has members selected according to the participation conditions.

Participation conditions are not particularly limited. Participation conditions are open participation condition, which requires only that the person wishes to participate, approval-based participation condition, which requires that the person wish to participate has been approved by the community administrator, and participation condition that requires participation to be invited by a member of the community. Includes invitation-only participation conditions, etc., which require applicants to participate.

By including the open participation conditions in the participation conditions, the administrator can manage the community with open participation conditions that can increase the number of community members without having to take the effort of approving those who wish to participate.

By including the approval-based participation condition in the participation conditions, the administrator can manage the community to include approved members based on the community's region, interests, and other management policies.

Regarding solving community issues, members who are introduced by members who belong to the community are expected to have stronger interest and/or knowledge about the community than members who joined without being introduced. be done. As a result, members who have joined after being introduced by other members can make even better proposals for solving problems in the community to which they belong.

By including the invitation-only participation condition in the participation conditions, the administrator can manage the community to include members who have participated by being introduced by other members. Thereby, the administrator can manage the community so as to provide other members of the referral-based community with even better suggestions from members who have joined through referrals from other members.

Preferably, the community information includes members of the community. Thereby, the community support device 1 can manage the community using the members of the community.

Preferably, the community information includes issues and suggestions regarding the community. Thereby, the community support device 1 can provide community-related issues and suggestions to community members. Furthermore, the community support device 1 can manage the community using issues and suggestions regarding the community.

It is preferable that the community information is stored in association with a community ID that can identify the community. Thereby, the community support device 1 can store and acquire community information and the like using the community ID.

FIG. 3 is an example of the community list 122. The community list 122 shown in FIG. 3 has community information including the following information associated with the community ID "G0001":
The “name” of the community is “Founded in Ito City”,
The “region” regarding the community is “Ito City”,
The “object of interest” regarding the community is “founding a company”;
The “participation conditions” regarding the community are “approval-based” participation conditions;
The “participants” of the community include “Hanako Tanaka” etc.
Regarding the community, issues related to "new souvenirs..." are provided,
Regarding the community, suggestions regarding "new souvenirs..." should be provided.

Since the community list 122 shown in FIG. 3 has the above-mentioned community information associated with the community ID "G0001", the community support device 1 can provide the above-mentioned information to other members and/or the community administrator. It is possible. Furthermore, the community support device 1 can manage the community using the above information. Furthermore, the community support device 1 can perform machine learning for community management and the like using the above-mentioned information.

(Correspondence list 123)
The correspondence list 123 stores "correspondences" (also referred to as "threads") that associate community issues with proposals for solving the problems. The issue is not particularly limited as long as it is a community-related issue. The proposal is not particularly limited as long as it is a proposal related to solving the corresponding problem. The number of proposals corresponding to each issue is not particularly limited.

If the community belongs to a local community with members participating on a regional basis, the issues preferably include issues relating to the local community. Thereby, the community support device 1 can provide community members with issues related to the local community and solicit proposals for solving the issues.

If the community belongs to a thematic community whose members participate based on an object of interest, the challenges preferably include tasks related to that object of interest. Thereby, the community support device 1 can provide community members with issues related to the subject of interest and solicit proposals for solving the issues.

Preferably, the assignment includes information about the member who provided the assignment. This allows community members to consider proposals for solving problems, including not only the problem but also information about the member who provided the problem.

Preferably, the proposal includes information about the member who provided the proposal. This allows community members to consider the provided suggestions, including not only the issues but also information about the members who provided the suggestions.

The proposal may also include other issues related to the proposal. Thereby, the community support device 1 can solicit not only proposals for solving a problem but also proposals for solving another problem associated with the proposal.

It is preferable that the correspondence is stored in association with a correspondence ID that can identify the correspondence. Thereby, the community support device 1 can store and acquire correspondence etc. using the correspondence ID.

FIG. 4 is an example of the correspondence list 123. The correspondence list 123 shown in FIG. 4 has community information that is associated with the correspondence ID "T0001" and includes the following information:
Regarding the community, there are "issues" related to "picking up underwater trash",
``Suggestions'' for solving the above issues include ``devising containers'' and ``raising funds through crowdfunding.''

Since the correspondence list 123 shown in FIG. 4 has the above-mentioned correspondence associated with the correspondence ID "T0001," the community support device 1 can send the above-mentioned issues and suggestions to other members and/or community administrators. can be provided. Furthermore, the community support device 1 can manage the community using the above-mentioned issues and suggestions. Furthermore, the community support device 1 can machine learn the above-mentioned responses.

(1st machine learning)
The first machine learning is information that can generate a machine-generated proposal based on machine learning in the first machine learning unit 115. The first machine learning is not particularly limited, and may be information including one or more of decision trees, association rules, various neural networks, Bayesian networks, and the like.

It is preferable that the first machine learning is information that has been previously subjected to supervised learning regarding the correspondence between tasks and proposals. Thereby, the community support device 1 can generate a more appropriate machine-generated proposal using the first machine learning.

(Second machine learning)
The second machine learning is information that can generate information regarding community management based on machine learning in the second machine learning unit 116. The second machine learning is not particularly limited, and may be information including one or more of decision trees, association rules, various neural networks, Bayesian networks, and the like.

The second machine learning is preferably information that has undergone supervised learning regarding community management in advance. Thereby, the community support device 1 can manage the community more appropriately using the second machine learning.

[Communication Department 13]
The communication unit 13 is not particularly limited as long as it connects the community support device 1 to the network N and enables communication with the terminal 2 etc., and for example, it may be a wireless device compatible with a mobile phone network, or a wireless device compliant with IEEE 802.11. Examples include devices compatible with Wi-Fi (Wireless Fidelity), short-range wireless devices compatible with the Bluetooth (registered trademark) standard, and network cards compatible with the Ethernet standard.

[Terminal 2]
The terminal 2 is used by a community member and/or a community administrator, and is configured to be able to communicate with the community support device 1 via the network N. The terminal 2 is not particularly limited, and may be any of various terminals exemplified by, for example, mobile terminals such as smartphones and tablet terminals, and stationary terminals such as personal computers.

The terminal 2 is configured to be able to transmit to the community support device 1 a community problem and/or a proposal regarding a solution to the problem. Further, the terminal 2 is configured to be able to display a proposal for solving a community problem and/or a machine-generated proposal for solving a problem received from the community support device 1.

The terminal 2 used by the administrator is configured to be able to transmit instructions regarding community management to the community support device 1. Further, the terminal 2 used by the administrator is configured to be able to display information regarding the usage status of the community and/or the management of the community received from the community support device 1.

Users of terminal 2 include bank employees, managers, executives, and employees of local infrastructure companies, managers, executives, and employees of other private companies, local government officials, coordinators, and people involved in educational institutions such as schools. It is preferable to include one or more types of community members such as, more preferably two or more types, and even more preferably three or more types. By including more types of community members among the users of the terminal 2, it is possible to obtain proposals that include a wider range of knowledge regarding solving problems.

It is preferable that the users of the terminal 2 include a coordinator who can introduce a community and/or members who can make proposals for solving problems. This makes it possible to make even more proposals for solving problems.

Preferably, the users of the terminal 2 include bank employees. This will enable more proposals to be made regarding solutions to funding issues.

The users of the terminal 2 preferably include managers, executives, and employees of local infrastructure companies. This will enable more proposals to be made regarding solutions to infrastructure-related issues.

It is preferable that the users of the terminal 2 include people associated with educational institutions such as schools. As a result, proposals that reflect the wide range of and/or specialized knowledge possessed by those involved in educational institutions can be further made regarding problem solving.

It is preferable that the users of the terminal 2 include local government officials. This will enable more proposals to be made regarding solutions to issues related to public-private collaboration.

[Network N]
The type of network N is not particularly limited as long as it enables communication between the community support device 1 and the terminal 2, and includes, for example, a personal area network, a local area network, an intranet, an extranet, the Internet, a Wi-Fi network, Examples include a mobile phone network, a network that combines multiple of these networks, and the like.

[Main flowchart of community support processing]
FIG. 5 is a main flowchart showing an example of a preferred flow of community support processing executed by the community support device 1. As shown in FIG. Hereinafter, an example of a preferable flow of community support processing executed by the community support device 1 will be described using FIG. 5.

In order to further solve the problems of the community, there is a desire to manage the community so that proposals regarding the problems of the community and/or solutions to the problems are actively made. However, it may require a great deal of effort for a community manager to keep track of the usage status of the community and manage the community so that proposals regarding the community's issues and/or solutions to the issues are actively made.

It is preferable that the community support device 1 is capable of executing a community management step (step S1) of managing a community based on machine learning of the usage status of a plurality of communities. Thereby, the community support device 1 can grasp the usage status of the community and reduce the effort of the community manager in managing the community so that proposals regarding the community's problems and/or solutions to the problems are actively made.

[Step S1: Community management process]
The control unit 11 executes the community management unit 111 in cooperation with the storage unit 12 and the communication unit 13, and performs community management processing to manage the community based on machine learning of the usage status of multiple communities (step S1, management step). The control unit 11 moves the process to step S2.

Although this is not an essential aspect, the community support device 1 can execute a chatbot step (steps S2 to S3) that can present an issue through dialogue with a counselor who belongs to one of a plurality of communities. It is preferable.

Community issues exemplified by local communities include not only obvious issues but also issues that have not become obvious. Unrevealed issues may include issues that have not been expressed through language because the person who discovered the issue had difficulty verbalizing the issue.

Since the community support device 1 is capable of executing the chatbot step, even if the client has difficulty verbalizing the issue, the issue can be presented through dialogue using the chatbot. . Thereby, the community support device 1 can support the resolution of problems that have not surfaced because the person seeking advice has difficulty verbalizing the problem.

[Step S2: Determine whether dialogue with the chatbot is requested]
The control unit 11 executes the chatbot unit 112 in cooperation with the storage unit 12 and the communication unit 13, and performs processing to determine whether a dialogue with the chatbot is requested (step S2). If it is determined that dialogue is requested, the control unit 11 moves the process to step S3. If it is not determined that dialogue is requested, the control unit 11 moves the process to step S4.

The process of determining whether a conversation with a chatbot is requested is not particularly limited. This process may be, for example, a process that determines that a conversation with a chatbot is requested when a request for conversation with a chatbot is received from one of the terminals 2 used by the consultant.

The process of determining whether a conversation with the chatbot has been requested is performed when it is determined that the consulter is a member of one of the communities managed by the community support device 1. It is preferable to include processing for determining that the Thereby, the community support device 1 can limit the users of the chatbot to members.

[Step S3: Present the task via chatbot]
The control unit 11 executes the chatbot unit 112 in cooperation with the storage unit 12 and the communication unit 13, and presents the problem through the chatbot interaction with the consultant who requested the chatbot interaction in step S2. The processing to do so is performed (step S3). The control unit 11 moves the process to step S4.

The process of presenting an issue through dialogue in a chatbot is not particularly limited. The process includes, for example, a process of presenting an issue through a dialogue based on a chatbot scenario that includes presenting an issue according to the content of the dialogue, and a process that refers to the response list 123 based on the content of the dialogue and presents a problem similar to the content of the dialogue. Includes any one or more of the following: processing to acquire and present a task, processing to present a task based on machine learning of the relationship between the content of the dialogue and the task, processing to present a task based on first machine learning, etc. Processing is fine.

Preferably, the process of presenting the task through a conversation in the chatbot includes a process of presenting the task through a conversation based on a chatbot scenario that includes presentation of the task. Thereby, the operator can construct a chatbot scenario that presents possible challenges, and have the community support device 1 present the challenges via the chatbot scenario. In particular, by constructing a chatbot scenario to present challenges that are provided more frequently, such as challenges that are not region-specific, the effectiveness of presenting challenges relative to construction costs can be further enhanced.

The community support device 1 executes an issue presentation step (steps S4 to S5) in which the issues of the community to which the member belongs can be presented to the members of each of the plurality of communities.

If there are multiple communities, community members may make suggestions for solving problems in the community to which they belong and/or suggestions for solving problems in other communities that are not specific to the community. Can have difficulty making suggestions for solving problems. Additionally, as the number of issues increases, members may spend more effort finding those issues for which they can offer suggestions for solutions.

Therefore, in cases where there are multiple communities, if the issues of the community to which they belong are presented without distinguishing them from the issues specific to other communities, members should be able to find from these issues issues for which they can propose solutions. You can spend more effort.

By the community support device 1 executing the task presentation step, the community support device 1 can prevent the tasks of the community to which it belongs and the tasks specific to other communities from being presented without being distinguished. Therefore, by having the community support device 1 execute the problem presentation step, the members of each of the plurality of communities can avoid spending a lot of effort on finding problems for which they can make proposals for solutions.

[Step S4: Determine whether an assignment has been provided by a member]
The control unit 11 executes the assignment presentation unit 113 in cooperation with the storage unit 12 and the communication unit 13, and performs a process of determining whether an assignment has been provided by a member (step S5). If it is determined that an assignment has been provided, the control unit 11 moves the process to step S5. If it is not determined that an assignment has been provided, the control unit 11 moves the process to step S6.

The process of determining whether a member has provided an assignment is not particularly limited. The process may be, for example, a process that determines that the assignment has been provided by the member when the assignment is received from any of the terminals 2 used by the member.

The process of determining whether an assignment has been provided by a member includes processing of storing the issue in the correspondence list 123 and the community list 122 when an assignment has been provided.

[Step S5: Present the issue to the members of the community you belong to]
The control unit 11 executes the assignment presentation unit 113 in cooperation with the storage unit 12 and the communication unit 13, and provides the assignment provided in step S4 to the members of the community to which the member who provided the assignment in step S4 belongs. A process of presenting an assignment is performed (step S5). The control unit 11 moves the process to step S6.

The process of presenting an issue to the members of the community to which it belongs is not particularly limited, and includes, for example, the process of changing the distribution status of the issue so that the member can view the issue via the terminal 2; The process may include one or more of the following: a process of transmitting the subject to the terminal 2 used by the user.

The process of presenting the task to the members of the community to which it belongs includes the process of providing the machine-generated proposal based on the first machine learning stored in the storage unit 12 to the members of the community to which it belongs and/or the administrator of the community to which it belongs. .

By providing machine-generated proposals to members of the community to which it belongs, the community support device 1 can provide machine-generated proposals based on first machine learning of the correspondence between issues and proposals regarding a plurality of communities. That is, the community support device 1 can provide machine-generated proposals based on first machine learning, including correspondence between similar problems and proposals in other communities, for each problem of a plurality of communities.

By providing the machine-generated proposal to the administrator of the community to which the community belongs, the administrator can manage the community based on the machine-generated proposal based on the first machine learning of the correspondence between the challenges and proposals regarding a plurality of communities. In other words, the administrator can perform the first machine learning process, including correspondence with similar issues and proposals in other communities, for issues in the community to which he or she belongs, without incurring the cost of checking issues and/or proposals in other communities. The community can be managed based on machine-generated suggestions.

The preferred content of the proposal to solve the problem may change depending on the problem provider who provided the problem in order to obtain a proposal for solving the problem. The preferred content of a proposal to solve a problem may also change depending on the relationship between the proposer who makes the proposal and the problem provider.

Preferably, the process of presenting the assignment to the members of the affiliated community includes a process of presenting information that allows identification of the assignment provider who provided the assignment in step S4. Thereby, the members can consider providing a proposal for solving the problem using information that can identify the problem provider.

The preferred content of the proposal to solve the problem may change depending on the timing at which the problem is provided. For example, if a problem is related to a season, such as a problem related to fishing that has a fishing season, the period during which the proposal can be implemented changes depending on the period from when the problem was provided to the season, so that the proposal to solve the problem will be Preferred content may vary.

Preferably, the process of presenting the assignment to the members of the affiliated community includes a process of presenting the timing at which the assignment was provided in step S4. This allows the members to consider providing proposals for solving the issue using the timing when the issue is provided.

Subsequently, the community support device 1 executes a proposal providing step (steps S6 to S7) in which the members can provide suggestions regarding solving the problem to other members of the community to which they belong.

When the community support device 1 executes the proposal providing step, members of each of the plurality of communities can make proposals regarding solving the problems of the community to which they belong.

[Step S6: Determine whether a proposal has been provided by a member]
The control unit 11 executes the proposal providing unit 114 in cooperation with the storage unit 12 and the communication unit 13, and performs a process of determining whether a member has provided a proposal for solving the problem presented in step S5 (step S6). If it is determined that a proposal has been provided, the control unit 11 moves the process to step S7. If it is not determined that a proposal has been provided, the control unit 11 moves the process to step S9.

The process of determining whether a proposal has been provided by a member is not particularly limited. The process may be, for example, a process that determines that a proposal has been provided by a member when a proposal is received from any of the terminals 2 used by the member.

The process of determining whether a proposal has been provided by a member is performed by creating a correspondence list so that when a proposal regarding the solution to the issue presented in step S5 is provided, the correspondence between the issue and the proposal is stored in the correspondence list 123. 123.

The process of determining whether a proposal has been provided by a member includes a process of storing the proposal in the community list 122 when a proposal related to solving the problem presented in step S5 is provided.

[Step S7: Providing suggestions to members of the affiliated community]
The control unit 11 executes the proposal providing unit 114 in cooperation with the storage unit 12 and the communication unit 13, and performs a process of providing the proposal to the members of the community to which the member who provided the proposal belongs in step S6. (Step S6). The control unit 11 moves the process to step S8.

The process of providing a proposal to a member of the community to which it belongs is not particularly limited, and includes, for example, a process of changing the distribution status of the proposal so that the member can view the proposal via the terminal 2, The process may include one or more processes such as a process of transmitting the proposal to the terminal 2 used by the user.

The response to a proposal may vary depending on the proposal provider who provided the proposal. The response to a proposal may also change depending on the relationship between the proposer who makes the proposal and the member to whom the proposal is provided.

Preferably, the process of providing the proposal to the members of the community to which the user belongs includes the process of presenting information by which the proposal provider who provided the proposal can be identified in step S6. This allows the members to consider how to respond to the proposal using information that allows identification of the proposal provider.

The response to the proposal may change depending on the timing at which the proposal is provided. Preferably, the process of providing the proposal to the members of the community to which the member belongs includes a process of presenting the timing at which the proposal was provided in step S6. This allows the members to consider how to respond to the proposal using the timing at which the proposal is provided.

[Step S8: Machine learning of correspondence between issues and proposals]
The control unit 11 executes the first machine learning unit 115 in cooperation with the storage unit 12, and performs a process of machine learning the correspondence between the assignment and the proposal stored in the correspondence list 123 in step S6 (step S8, 1 machine learning step). The control unit 11 moves the process to step S9.

The process of machine learning the correspondence between the assignment and the proposal includes the process of updating the first machine learning stored in the storage unit 12 based on the machine learning of the correspondence between the assignment and the proposal.

By the community support device 1 executing the machine learning step, the community support device 1 can perform machine learning on the correspondence between issues and proposals for a plurality of communities, and can provide machine-generated proposals based on this machine learning. That is, the community support device 1 can provide machine-generated proposals based on first machine learning, including correspondence between similar problems and proposals in other communities, for each problem of a plurality of communities.

The process of machine learning the correspondence between tasks and proposals is not particularly limited, and includes, for example, decision tree learning, association rule learning, neural network learning using error backpropagation, processing that causes a Bayesian network to perform learning, etc. including one or more of the following.

Preferably, the process of machine learning the correspondence between the task and the proposal includes a process of machine learning the chatbot scenario. Thereby, the chatbot unit 112 can present the task based on machine learning of the correspondence between the task and the proposal.

When the community support device 1 is capable of executing the community management process of step S1, it is preferable that the community support device 1 is capable of executing the second machine learning step (step S9).

In order to further solve the problems of the community, there is a desire to manage the community so that proposals regarding the problems of the community and/or solutions to the problems are actively made. However, it may require a great deal of effort for a community manager to keep track of the usage status of the community and manage the community so that proposals regarding the community's issues and/or solutions to the issues are actively made.

By executing the second machine learning step, the community support device 1 can manage communities based on machine learning of the usage status of multiple communities. Therefore, the community support device 1 can reduce the effort of the community manager in managing the community so that it can understand the usage status of the community and actively make proposals regarding issues and/or solutions to the issues of the community.

[Step S9: Machine learning of usage status]
The control unit 11 executes the second machine learning unit 116 in cooperation with the storage unit 12, and performs a process of machine learning the usage status of the communities stored in the community list 122 (step S9, second machine learning step). ). The control unit 11 moves the process to step S1 and repeats the processes from step S1 to step S9.

The process of machine learning the usage status includes a process of updating the second machine learning stored in the storage unit 12 based on the machine learning of the usage status.

The process of machine learning the usage status is not particularly limited, and may include one or more of decision tree learning, association rule learning, neural network learning using error backpropagation, and Bayesian network learning. including.

[Summary of effects of community support processing]
If there are multiple communities, community members may make suggestions for solving problems in the community to which they belong and/or suggestions for solving problems in other communities that are not specific to the community. Can have difficulty making suggestions for solving problems. Also, as the number of issues increases, members may spend more effort finding those issues for which they can offer suggestions for solutions.

Therefore, in cases where there are multiple communities, if the issues of the community to which they belong are presented without distinguishing them from the issues specific to other communities, members should be able to find from these issues issues for which they can propose solutions. You can spend more effort.

By executing the community support processing from step S1 to step S9, the community support device 1 can prevent problems of the community to which the user belongs and problems specific to other communities from being presented without being distinguished. Therefore, each member of a plurality of communities can make a proposal regarding the solution of the problem of the community to which he or she belongs, without spending much effort on finding a problem for which a proposal regarding the solution can be made.

In addition, by the community support device 1 executing the community support processing from step S1 to step S9, the members of each of the plurality of communities are able to present problems and/or make proposals regarding solutions, even if they are not acquainted with each other in the real world. can connect with members of This makes it possible to solve problems that are difficult to solve in real-world communities. In addition, it is possible to obtain information that transcends regions and industries from other members with whom you do not know in the real world.

When the community support device 1 executes the community support processing from step S1 to step S9, and the community includes members who have knowledge and/or knowledge regarding a specific field, the members have knowledge and/or knowledge. Obtain suggestions for solutions from constituents. Based on such proposals, members can contribute to solving problems in their own communities and in other communities.

In addition, by the community support device 1 executing the community support processing from step S1 to step S9, the community support device 1 performs machine learning on the correspondence between issues and proposals for a plurality of communities, and machine-generated data based on this machine learning. Can offer suggestions. That is, the community support device 1 that executes community support processing can provide machine-generated proposals based on machine learning, including correspondence between similar problems and proposals in other communities, for each problem of a plurality of communities.

Therefore, by the community support device 1 executing the community support processing from step S1 to step S9, community members can help other communities without spending effort to make proposals for solving problems of other communities. can provide knowledge on solving problems in

Therefore, the community support device 1 that executes community support processing can provide means that can support members of a community such as a local community to contribute to solving problems in the community to which they belong and in solving problems in other communities.

[Flowchart of community management processing]
FIG. 6 is a flowchart showing an example of a preferred flow of the community management process executed in step S1 of FIG. An example of a preferred flow of the community management process executed in step S1 of FIG. 5 will be described below with reference to FIG. 6.

[Community registration process]
It is preferable that the community support device 1 is capable of executing a community registration process (not shown) for registering a community in the community list 122. Thereby, the community administrator can register a new community in the community list 122 without bothering the operator of the community support device 1 every time.

[Step S11: Determine whether there are people who wish to participate in the community]
The control unit 11 executes the community management unit 111 in cooperation with the storage unit 12 and the communication unit 13, and performs a process of determining whether there is a person who wishes to participate in the community stored in the community list 122 (step S11). If it is determined that there is a person who wishes to participate, the control unit 11 moves the process to step S12. If it is not determined that there is a person who wishes to participate, the control unit 11 moves the process to step S14.

The process of determining whether there are people who wish to participate in the community is not particularly limited. The process of determining whether there is a person who wishes to participate in the community is, for example, a process that includes determining that there is a person who wishes to participate in the community when a request to participate in the community is received from the terminal 2 used by the person who wants to participate. That's fine.

[Step S12: Determine whether the person wishing to participate satisfies the participation conditions]
The control unit 11 executes the community management unit 111 in cooperation with the storage unit 12, and performs a process of determining whether the person wishing to participate in step S11 satisfies the participation conditions of the community he or she wishes to participate in in step S11 (step S12). If it is determined that the participation conditions are met, the control unit 11 moves the process to step S13. If it is not determined that the participation conditions are met, the control unit 11 moves the process to step S14.

It is preferable that the process of determining whether the applicant satisfies the participation conditions includes a procedure of determining that the applicant satisfies the participation conditions when the applicant is a member stored in the member list 121. Thereby, the community support device 1 can allow those who wish to participate to participate in the community based on whether they are users of the community support device 1 included in the member list 121.

If the participation conditions of the desired community include approval-based participation conditions, the process of determining whether the person wishing to participate satisfies the participation conditions will be performed if the administrator of the desired community approves the participation of the person wishing to participate. It is preferable to include a procedure for determining that the conditions are satisfied. This allows the administrator to manage the community to include approved members based on the community's geography, interests, and other operational policies.

If the participation conditions of the desired community include invitation-only participation conditions, the process of determining whether a person wishing to participate satisfies the participation conditions will be performed if the person wishing to participate is a person who has been invited by a member of the desired community. It is preferable to include a procedure for determining that a person satisfies the participation conditions. Thereby, the administrator can manage the community to include members who have been introduced by other members.

Preferably, the process of determining whether the applicant satisfies the participation conditions includes a procedure of determining whether the applicant satisfies the participation conditions based on the credit information of the applicant. Such credit information includes the history of various activities conducted by the person wishing to participate via the community support device 1. As a result, the community support device 1 allows participation based on the credit information of the person wishing to participate, without determining whether there is an invitation or not, and without requiring the community administrator to spend the effort of determining whether to approve participation. It can be determined whether the applicant meets the participation conditions.

When credit information is controlled by a blockchain, the process of determining whether a participant meets the participation conditions based on the credit information of the applicant is the process of determining whether the credit information has been tampered with based on the blockchain. Preferably, the procedure includes steps for: Thereby, the community support device 1 can determine that the person wishing to participate does not satisfy the participation conditions if the credit information has been falsified or the like.

[Step S13: Register those who wish to participate in the community]
The control unit 11 executes the community management unit 111 in cooperation with the storage unit 12, and performs a process of registering the person who wishes to participate in step S11 to the desired community in which he or she wishes to participate in step S11 (step S13). The control unit 11 moves the process to step S14.

The process of registering a person wishing to participate in a community includes a process of updating the member list 121 so that the community to which the member corresponding to the person wishing to participate stored in the member list 121 belongs includes the desired community.

Preferably, the process of registering the person who wishes to participate in the community includes the process of updating the community list 122 so that the members of the desired community stored in the community list 122 include the person who wants to participate. This can prevent the community list 122 and the member list 121 from having information about communities to which members belong that do not match.

[Step S14: Determine whether presentation of usage status has been requested]
The control unit 11 executes the community management unit 111 in cooperation with the storage unit 12 and the communication unit 13, and calculates the usage status of the presentation target community, which is one of the communities stored in the community list 122. Processing is performed to determine whether presentation has been requested (step S14). If it is determined that the usage status has been requested, the control unit 11 moves the process to step S15. If it is not determined that presentation of usage status has been requested, the control unit 11 moves the process to step S16.

The process of determining whether presentation of usage status has been requested is not particularly limited. The process of determining whether the presentation of the usage status has been requested is, for example, determining that the presentation of the usage status has been requested when a usage status presentation request is received from the terminal 2 used by the administrator who manages the community to be presented. Processing that includes this may be sufficient.

[Step S15: Present usage status]
The control unit 11 executes the community management unit 111 in cooperation with the storage unit 12 and the communication unit 13, and performs a process of presenting the usage status of the presentation target community requested to be presented in step S14 (step S15). The control unit 11 moves the process to step S16.

The process of presenting usage status is not particularly limited. The process of presenting the usage status includes, for example, the process of transmitting the usage status based on the information of the presentation target community stored in the community list 122 to the administrator who requested the presentation in step S14. By presenting the usage status to the administrator, the administrator can manage the community using the presented usage status.

Preferably, the usage status includes statistical information based on information on the presentation target community stored in the community list 122. Thereby, the administrator can manage the community by using the statistical information without having to calculate it one by one.

The statistical information included in the usage status is not particularly limited. The statistical information included in the usage status includes, for example, the number of members of the community, changes in the number of community members over a given period, the number of members to whom issues and/or suggestions related to the community have been provided, and the number of recipients of community-related issues and/or proposals. the number of community-related issues and/or proposals provided, the number of members who provided community-related issues and/or proposals, the number of members who provided community-related issues and/or proposals to the number of members; It also includes one or more of various statistical information, such as the number of issues and/or suggestions regarding the community provided.

Preferably, the usage status includes statistical information regarding events held in the community. Thereby, the administrator can use the statistical information to manage events that have already been held and/or events that are scheduled to be held.

Preferably, the usage status includes a graph and/or a table showing time-series changes in various statistical information. This allows the administrator to intuitively understand time-series changes in various statistical information. Therefore, the administrator can perform management using various statistical information even more easily.

[Step S16: Determine whether management support has been requested]
The control unit 11 executes the community management unit 111 in cooperation with the storage unit 12 and the communication unit 13, and performs management of the support target community for any of the communities stored in the community list 122. Processing is performed to determine whether support has been requested (step S16). If it is determined that support for management has been requested, the control unit 11 moves the process to step S17. If it is not determined that support for management has been requested, the control unit 11 moves the process to step S2 (FIG. 5).

The process for determining whether management support has been requested is not particularly limited. The process of determining whether presentation of usage status has been requested includes, for example, determining that support for management has been requested when a request for support for management is received from the terminal 2 used by the administrator who manages the target community. Processing that includes this may be sufficient.

[Step S17: Support management]
The control unit 11 executes the community management unit 111 in cooperation with the storage unit 12 and the communication unit 13, and manages the support target community for which support is requested in step S14 using the second machine stored in the storage unit 12. A supporting process is performed based on the learning (step S17). The control unit 11 moves the process to step S2.

The process to support management is not particularly limited as long as it includes a process based on the second machine learning. Processing that supports management includes, for example, advising the administrator based on secondary machine learning so that statistical information based on usage status changes in a direction favorable to the administrator, and preventing the administrator from providing it to other members. The method includes one or more of the following: providing the administrator with a machine-generated proposal that can solve the community problem presented to the community support device 1 based on the second machine learning.

[Message relay processing]
The community management process preferably includes a message relay process (not shown) that can relay messages between community members and community members and/or administrators. This allows members to present community issues that include information that is not desirable to disclose to other members. Then, the member and/or administrator who has received the message from the member can make a proposal regarding the solution to the problem. As a result, proposals regarding community issues and/or problem solutions can be made even more actively.

[Summary of effects of community management processing]
In order to further solve the problems of the community, there is a desire to manage the community so that proposals regarding the problems of the community and/or solutions to the problems are actively made. However, it may require a great deal of effort for a community manager to keep track of the usage status of the community and manage the community so that proposals regarding the community's issues and/or solutions to the issues are actively made.

Since the community support device 1 can execute the community management processing from step S11 to step S17, the administrator can manage the community based on machine learning of the usage status of multiple communities. Therefore, the community support device 1 can reduce the effort of the community manager in managing the community so that it can understand the usage status of the community and actively make proposals regarding issues and/or solutions to the issues of the community.

As proposals regarding community issues and/or problem solutions become active, it can be expected that the issues faced by each community member will be verbalized. Therefore, the community support device 1 supports community members to make the issues of the community apparent through verbalization of the issues, and to contribute to solving the issues of the community to which they belong and those of other communities. It is possible.

<Usage example>
Next, a usage example of the community support system S in this embodiment will be explained.

[Community registration]
The community administrator registers the community in the community list 122 via the terminal 2 with desired participation conditions.

[Participation in the community]
A person who wishes to participate in the community transmits a desire to participate in the community to the community support device 1 via the terminal 2. The community support device 1 determines whether a person who wishes to participate satisfies the participation conditions, and allows the person who wishes to participate to participate in the community if the participation conditions are met.

[Talk with chatbot]
A community member requests the community support device 1 via the terminal 2 to interact with the chatbot. The community support device 1 provides members with interaction with a chatbot. Through dialogue with members, chatbots uncover latent issues that members have and present them as issues.

FIG. 7 is a display example of the chatbot on the terminal 2. In the chatbot display example shown in Figure 7, the chatbot, which communicates with members through balloons coming out of a U-shape, expresses a vague awareness of the problem, saying, "We're in trouble because the region isn't getting excited." Dialogue with members is conducted in chat display area C. The chatbot then presents the ``issue of revitalizing the shopping district in ____ town'' through dialogue with the member, and also suggests a community suitable for solving the issue.

As a result, latent issues in the community can be brought to light as "issues to revitalize the shopping district of ____ town," and proposals can be made to resolve the issues.

[Providing assignments]
Community members provide the community support device 1 with issues related to the community to which they belong via the terminal 2 . The community support device 1 makes it possible to acquire the assignment from the terminal 2 used by other members. Further, if the community support device 1 can generate a machine-generated proposal regarding the subject, the community support device 1 allows the generated machine-generated proposal to be acquired from the terminal 2 used by other members.

[Getting assignments]
Community members obtain challenges and/or machine-generated proposals regarding the community to which they belong from the community support device 1 via the terminal 2 .

[Providing suggestions]
Community members provide the community support device 1 with suggestions regarding solving the problems obtained via the terminal 2 . The community support device 1 allows the proposal to be acquired from the terminal 2 used by other members. Furthermore, the community support device 1 performs machine learning on the correspondence between problems and solutions.

[Obtaining proposals]
Community members obtain, from the community support device 1, proposals for solving problems related to the community to which they belong via the terminals 2.

FIG. 8 is a display example of tasks, proposals, and machine-generated proposals on the terminal 2. In the display example shown in FIG. 8, a problem I related to "picking up underwater trash" presented by a member "Hanako Tanaka", a machine-generated proposal M related to solving the problem, and two proposals P are displayed.

In the display example shown in Fig. 8, regarding issue I regarding ``arrangement of containers'' for ``picking up underwater trash'' presented by member ``Hanako Tanaka'', ``cost reduction through regular ordering'', ``use of commercially available PET bottles'', and `` Proposals such as ``Use of crowdfunding'' are provided. Therefore, regarding issue I related to ``arrangement of containers'' for ``picking up underwater trash'' belonging to the community to which member ``Hanako Tanaka'' belongs, a machine-generated proposal M and various proposals P regarding the solution of the issue I were made. I can be solved.

[Obtain usage status]
The administrator of the community transmits to the community support device 1 via the terminal 2 a request to present the usage status of the community managed by the administrator. The community support device 1 transmits the usage status to the terminal 2 used by the administrator.

[Display usage status]
The administrator of the community transmits to the community support device 1 via the terminal 2 a request to obtain the usage status of the community managed by the administrator. The community support device 1 transmits the usage status to the terminal 2 used by the administrator. The terminal 2 displays the received usage status.

FIG. 9 is a display example of the community usage status on the terminal 2. In the display example shown in Figure 9, the number of community members, the number of members increased last month, the number of viewers last month, the number of views last month, the user rate last month, the number of issues/suggestion providers last month, and the number of issues/proposals last month. The usage status, such as the proposal provision rate and the number of assignments/proposals provided last month, is displayed in the usage status display area U of the terminal 2.

Thereby, the community administrator can manage the community using these usage statuses. For example, a community can be managed based on statistical information regarding the usage status, such as an increase in the number of members last month and a user rate last month, so as to increase one or more of these statistical information.

[Support for management]
The administrator of the community transmits to the community support device 1 via the terminal 2 a request for support in managing the community managed by the administrator. The community support device 1 transmits management advice and/or machine-generated suggestions regarding management to a terminal 2 used by an administrator. Terminal 2 displays the received machine-generated proposal.

It should be noted that within the scope of the idea of the present invention, those skilled in the art will be able to come up with various changes and modifications, and it is understood that these changes and modifications also fall within the scope of the present invention. For example, a person skilled in the art may appropriately add, delete, or change the design of the above-mentioned embodiments, or may add, omit, or change the conditions of a process. It is within the scope of the present invention as long as it has the following.

S Community support system 1 Community support device 11 Control unit 111 Community management unit 112 Chatbot unit 113 Assignment presentation unit 114 Proposal provision unit 115 First machine learning unit 116 Second machine learning unit 12 Storage unit 121 Member list 122 Community list 123 Correspondence list 13 Communication department 2 Terminal C Chat display area I Task M Machine-generated proposal N Network P Proposal U Usage status display area

Claims (6)

an issue presentation unit capable of presenting to members of each of the plurality of communities the issues of the communities to which the members belong;
a proposal providing unit capable of providing suggestions from the members regarding solutions to the problems to other members of the community to which they belong;
a first machine learning unit capable of machine learning the correspondence between the problem and the proposal for the plurality of communities;
Equipped with
The proposal providing unit is capable of providing a machine-generated proposal based on the corresponding machine learning.
Community support equipment. The community support device according to claim 1, wherein the plurality of communities include local communities whose members participate based on region. 3. The community support device according to claim 1, wherein the plurality of communities include thematic communities whose members participate based on their interests. 4. The community support device according to claim 1, wherein the plurality of communities include an introduction-based community having members who have joined through introductions from other members. The community support device according to any one of claims 1 to 4, further comprising a chatbot unit that can present the problem through dialogue with a consultant who belongs to one of the plurality of communities. a second machine learning unit capable of machine learning the usage status of the plurality of communities;
a community management unit capable of managing the community based on machine learning of the usage status;
The community support device according to any one of claims 1 to 5, further comprising:.