JP2023152558A - Vehicle allocation management device, vehicle allocation management system and vehicle allocation management method - Google Patents

Abstract

To provide a vehicle allocation management device, a vehicle allocation management system and a vehicle allocation management method that can shorten a waiting time for a passenger at a riding spot when a driver of a vehicle collects/delivers a cargo at the riding spot at which the passenger rides on the vehicle.SOLUTION: With respect to a vehicle allocation plan for allocating a vehicle for transporting a passenger and a cargo, when a riding spot where the user rides on the vehicle is the same spot as a collection/delivery spot where the cargo is collected/delivered, the collection/delivery completion time when the collection/delivery of the cargo is completed at the riding spot is calculated based upon a collection/delivery plan, and a control command is generated which informs the user of collection/delivery completion time information representing the collection/delivery completion time before the user reaches the riding spot.SELECTED DRAWING: Figure 1

Description

The present invention relates to a vehicle allocation management device, a vehicle allocation management system, and a vehicle allocation management method.

Based on the passenger movement request and the cargo movement request, a travel route that passes through the boarding and alighting points for passengers and the collection point for collecting cargo is calculated, and the route between the boarding and alighting points for passengers and the collection point for cargo is calculated. There is a known technique for automatically loading cargo while passengers are getting on and off the vehicle when they are at the same point (Patent Document 1).

Japanese Patent Application Publication No. 2017-220090

However, in the technology of Patent Document 1, if the passenger's boarding point is the same as the cargo collection/delivery point and the driver leaves the vehicle at the boarding point to pick up and deliver the cargo, the passenger will arrive at the vehicle's arrival time. In addition, even if the vehicle arrives at the boarding point, there is a problem in that the driver has to wait for a long time at the boarding point until the driver completes the collection and delivery of the cargo.

The problem to be solved by the present invention is to provide a vehicle dispatch management device, a vehicle dispatch management system, and a vehicle dispatch management system that can shorten the waiting time of passengers at the boarding point when a vehicle driver collects and delivers cargo at the boarding point where passengers board the vehicle. The objective is to provide a vehicle allocation management method.

The present invention provides a vehicle allocation plan in which vehicles are allocated to transport passengers and cargo, and when the boarding point where the user gets on the vehicle is the same point as the collection and delivery point where the cargo is collected and delivered, , the above problem is solved by calculating the collection and delivery completion time when the cargo is completed at the boarding point, and generating a control command that notifies the user of the collection and delivery completion time information indicating the collection and delivery completion time before the user arrives at the boarding point. solve.

According to the present invention, when a vehicle driver collects and delivers cargo at a boarding point where passengers board a vehicle, the waiting time of passengers at the boarding point can be shortened.

1 is a block diagram schematically showing a vehicle dispatch management system using a vehicle dispatch management device and method according to the present invention. FIG. 3 is a diagram illustrating an example of an image displaying notification information to be notified to a user. FIG. 3 is a diagram illustrating an example of an image displaying collection and delivery status to be notified to a user. FIG. 3 is a diagram illustrating an example of an image displaying collection and delivery status to be notified to a user. FIG. 3 is a diagram illustrating an example of an image displaying collection and delivery status to be notified to a user. FIG. 2 is a flowchart diagram showing an example of processing for vehicle dispatch management control executed by the vehicle dispatch management device. FIG. 2 is a flowchart diagram showing an example of processing for vehicle dispatch management control executed by the vehicle dispatch management device.

DESCRIPTION OF THE PREFERRED EMBODIMENTS A vehicle dispatch management system using a vehicle dispatch management apparatus and method according to the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram schematically showing a vehicle dispatch management system 100 using a vehicle dispatch management apparatus 1 and method according to the present embodiment. The vehicle allocation management system 100 of this embodiment receives usage requests from a plurality of users, and determines the vehicle allocation location according to the identification information of the transportation target (whether it is a passenger or cargo) included in the usage request. Then, the vehicle dispatch management system 100 selects a vehicle to be dispatched to the vehicle dispatch location, and forms a vehicle dispatch plan that includes an operation plan such as the travel route and dispatch time of the selected vehicle based on the usage request received from the user and the map information. do. The vehicle allocation management system 100 is a system that sequentially loads passengers and cargo onto vehicles based on this vehicle allocation plan and transports them to a destination. It uses vehicles such as In the following, the system of this example will be explained using an example in which it is applied to a transportation service using a manned taxi.

As shown in FIG. 1, the vehicle dispatch management system 100 of this embodiment includes a vehicle dispatch management device 1 provided at a vehicle dispatch management center, a terminal device 2 owned by each of a plurality of users, and a plurality of terminal devices used by the users. The vehicle includes an on-vehicle control device 3 that each vehicle has. Although FIG. 1 shows only one vehicle dispatch management device 1, one terminal device 2, and one in-vehicle control device 3, the vehicle dispatch management device 1 and the terminal device constituting the vehicle dispatch management system 100 of this embodiment 2 and the number of in-vehicle control devices 3 are not particularly limited.

In the vehicle dispatch management system 100 of the present embodiment, a user who wishes to transport a person and/or a user who wishes to transport freight input usage request information by operating application software on a terminal device 2 that each user owns. A user who wishes to transport a person inputs usage request information such as the user's desired boarding point, boarding time, number of passengers, alighting point, and alighting time. A user who wishes to transport cargo inputs usage request information such as the user's desired collection and delivery point. A collection and delivery point is a point where cargo is collected and loaded onto a vehicle and/or a point where cargo is unloaded and delivered. Further, the usage request information includes cargo information such as the loading amount of the cargo to be transported. The vehicle allocation management device 1 that has received the user's usage request information sets the user's pick-up and drop-off points or cargo collection and delivery points, and selects a vehicle that can meet the user's request from among a plurality of prepared vehicles. Extract.

The vehicle dispatch management device 1 calculates a travel route via a pick-up point, a drop-off point, and a collection/delivery point from the current position of the vehicle, and calculates an operation plan including arrival times at each point to formulate a vehicle dispatch plan. The vehicle allocation management device 1 presents an operation plan to the vehicle based on this vehicle allocation plan, and starts providing travel guidance to the first set user to board the vehicle. For example, a vehicle picks up a user at a boarding point, then travels to a cargo collection and delivery point, and loads the cargo at the collection and delivery point. Then, the vehicle travels based on the presented operation plan, sequentially disembarks the users at the drop-off points, and unloads the cargo at the collection and delivery points.

For example, if the boarding point where the user gets into the vehicle is the same as the pickup and delivery point where the cargo is collected and delivered, when the driver temporarily leaves the vehicle to collect and deliver the cargo as a delivery person, A user may arrive at a boarding point while cargo is being loaded or unloaded. In such a case, it is necessary to avoid a situation where the driver leaves the vehicle for collection and delivery after allowing the user to board the vehicle first. Furthermore, if the cargo is collected and delivered first, the user cannot board the vehicle until the driver completes the cargo collection and delivery, resulting in a waiting time at the boarding point. Therefore, in the present embodiment, if the user's boarding point is the same as the cargo collection/delivery point in the vehicle dispatch plan, the vehicle dispatch management device 1 calculates the collection/delivery completion time at which the cargo collection/delivery is completed; Collection and delivery completion time information indicating the collection and delivery completion time is notified to the user. This allows the user to know when to arrive at the boarding point to ensure that the cargo has been collected and delivered and that he or she can board the vehicle immediately.

The vehicle dispatch management device 1 includes a communication unit 18, the terminal device 2 includes a communication unit 22, and the in-vehicle control device 3 includes a communication unit 32, and can mutually send and receive information via a telecommunications network NW such as the Internet. It is said that Note that the communication path may be wired or wireless.

The terminal device 2 includes a ROM in which a vehicle reservation program is stored, a CPU as an operating circuit that executes each function by executing the program stored in the ROM, and a RAM that functions as an accessible storage device. It is a computer equipped with the following. The terminal device 2 may be a personal computer, a smartphone, a tablet terminal, a PDA, or other portable terminal device. Further, the terminal device 2 may have different forms for a passenger terminal device for a user who wishes to transport a person and a cargo terminal device for a user who wishes to transport cargo.

The terminal device 2 includes a control unit 21 that executes control processing for the use of the vehicle V by the user, a communication unit 22 that performs communication with an external device such as the vehicle allocation management device 1 or the in-vehicle control device 3, and a communication unit 22 that executes control processing for controlling the use of the vehicle V by the user. The terminal device 2 includes an input unit 23 for inputting information such as usage requests for information, a display unit 24 for notifying the user of information, and a position detection unit 25 for detecting the position of the terminal device 2.

The control unit 21 has a function for the user to use the vehicle V. Specifically, the control unit 21 receives input information such as usage request information from a user requesting the use of the vehicle V, and transmits it to the vehicle allocation management device 1 via the communication unit 22. Such usage request information includes the user's unique identifier (hereinafter referred to as ID information), the user's current location information, and the like. In addition to this information, if the user desires to transport a person, information such as the user's desired boarding point, boarding time, number of passengers, alighting point, and alighting time is included. Furthermore, if the user wishes to transport cargo, information such as the collection and delivery point desired by the user is included. Further, the usage request information includes cargo information regarding the cargo. Cargo information includes the number, weight, shape, and contents of the cargo.

For example, when a user who wishes to transport a person operates the input unit 23 to perform a reservation process such as boarding the vehicle at the boarding point at boarding time t1 and getting off at the boarding point at the alighting time t2, the control unit 21 , the identification information of the transportation target (passenger), the location information of the boarding point (latitude and longitude), the boarding time t1, the location information of the alighting point (latitude and longitude), and the alighting time t2 are included in the usage request and sent to the vehicle allocation management device 1. Send. Thereby, in the vehicle allocation management device 1, a reservation process for using the vehicle V desired by the user is started. In addition, to identify the transportation target, the user may select whether the transportation target is passengers or cargo when inputting the usage request, and include it in the input information of the usage request, and when logging into the application software. The ID information may be provided with different IDs for passengers and cargo.

Furthermore, when the user starts or ends use of the vehicle V, the control unit 21 communicates with the vehicle allocation management device 1 and the vehicle-mounted control device 3 through short-range wireless communication or the like, and executes user authentication processing. The authentication process uses the user's ID information outputted from the control unit 21 to determine whether the terminal device 2 that performed the authentication operation is the terminal device 2 that transmitted the usage request.

The input unit 23 can use, for example, a touch panel or joystick arranged on a display screen that allows manual input operations by the user, a microphone and a voice recognition device that allow voice input by the user, and the like. Examples of the display unit 24 include a display, and when a touch panel display is used, it can also be used as the input unit 23. The display unit 24 displays notification information to be notified to the user on a display based on the control command transmitted from the vehicle allocation management device 1. The user enters information such as the user's ID information, the identification information of the transportation target, and if the transportation target is a passenger, the desired boarding point, boarding time, number of passengers, alighting point, and alighting time through the input unit 23. If the object to be transported is cargo, information on the desired collection and delivery point, cargo information, etc. can be transmitted to the vehicle allocation management device 1.

The position detection unit 25 is a position detection device such as a so-called GPS receiver, and acquires current position information of a user operating the terminal device 2 and transmits the acquired position information to the vehicle allocation management device 1.

The in-vehicle control device 3 includes a control section 31 that executes control processing for the use of the vehicle V by the user, a communication section 32 that communicates with external devices such as the vehicle allocation management device 1 and the terminal device 2, and a communication section 32 that performs communication with external devices such as the vehicle allocation management device 1 and the terminal device 2. The vehicle V includes an input section 33 for inputting information, a display section 34 for presenting information to the occupants of the vehicle V, and a position detection section 35 including a GPS receiver or the like.

The control unit 31 transmits the current position information of the vehicle V acquired using the position detection unit 35 to the vehicle allocation management device 1. Further, the control unit 31 presents information such as the operation plan transmitted from the vehicle allocation management device 1 to the occupants of the vehicle V using a display unit 34 such as a display. The input unit 33 can be a button switch that allows manual input by the occupant, a touch panel on a display, a microphone that allows voice input, or the like. good.

Note that the in-vehicle control device 3 may be configured to include an autonomous driving control function. The autonomous driving control function is a function for autonomously controlling the driving of the own vehicle without depending on the driver's operation. The autonomous driving control function includes an autonomous speed control function that autonomously controls the traveling speed of the own vehicle, and an autonomous steering control function that autonomously controls the steering of the own vehicle. Autonomous control without relying on the driver's operations includes having the driver perform some operations.

Furthermore, when the user performs an authentication operation using the terminal device 2 when starting to use the vehicle V, the control unit 31 communicates with the vehicle allocation management device 1 and the terminal device 2 to execute the user authentication process. . When the control unit 31 determines that the terminal device 2 that performed the authentication operation is the terminal device 2 that transmitted the usage request, the control unit 31 allows the user to use the vehicle V. If it is determined that the terminal device 2 that performed the authentication operation is not the terminal device 2 that sent the usage request, the display section 34 or the like is used to notify that the vehicle V is not the vehicle that the user has reserved for use. . Similarly, when the user finishes using the vehicle V, when the user performs an authentication operation using the terminal device 2, the control unit 31 executes the user authentication process.

The vehicle dispatch management device 1 functions as a server of the vehicle dispatch management system 100, and includes a processor 10 and a database 11 storing various data. The processor 10 includes a ROM that stores programming for executing various processes, a CPU as an operating circuit that functions as the processor 10 by executing the programs stored in the ROM, and an accessible storage device. It is equipped with a functioning RAM. The processor 10 dispatches vehicles based on a dispatch plan for transporting passengers and cargo. The processor 10 includes, as functional blocks, a usage request reception section 12, a vehicle allocation planning section 13, a plan acquisition section 14, a pickup/delivery completion time calculation section 15, a vehicle allocation management section 16, a user notification section 17, and a terminal device 2. and a communication unit 18 that can communicate with the on-vehicle control device 3. Note that the processor 10 may be included in the terminal device 2. Further, although the database 11 is configured to be included in the vehicle allocation management device 1, it may be configured to acquire various data by communicating with an external server.

The database 11 stores user ID information, names, addresses, telephone numbers, ages, service usage status, and other user information of service users who use the vehicle allocation management system 100. The database 11 also stores cargo information. The cargo information includes a unique identifier (hereinafter referred to as ID information), number, weight, shape, and contents of the cargo. The contents of the cargo include, for example, whether the cargo requires careful handling.

Further, the database 11 stores information on the location of the vehicle V extracted from the map information. The vehicle allocation location information includes at least location information (latitude and longitude) of a point where the vehicle can be stopped. In this embodiment, the user selects a desired pick-up point, drop-off point, and collection/delivery point from the vehicle delivery locations.

Vehicle allocation location information includes vehicle allocation location characteristic information and past performance information. The vehicle allocation location characteristic information includes vehicle allocation location attribute information and facility information. The attributes of the vehicle delivery location are, for example, attributes of places such as public facilities, private homes, supermarkets, and roadside stations. Further, the facility information includes the location of the collection and delivery point where cargo is delivered, the distance from the collection and delivery point at the facility to the delivery location, the size of the collection and delivery point, the presence or absence of recipients at the collection and delivery point, and the number of people. The location of the collection and delivery point is a place where cargo is collected and delivered, and includes, for example, an office, a reception counter, in front of an entrance, a delivery bag, a delivery box, and a garage. When the facility is a building or an apartment, the location of the collection and delivery office may be the floor number on which the collection and delivery office is located. The past performance information is information regarding the past performance of cargo collection and delivery at the vehicle distribution location. For example, the past performance information includes information on the time required for collection and delivery work when collection and delivery is performed at a vehicle delivery location.

The database 11 also stores vehicle information of vehicles allocated to users. The vehicle information includes vehicle ID information, vehicle type, specifications, number of passengers allowed, payload, remaining amount of fuel/power, maintenance status, delivery person on board the vehicle, presence or absence of a trolley, and other information regarding the vehicle. The information on the delivery person includes the age and gender of the delivery person.

The database 11 also stores vehicle travel information transmitted from the on-vehicle control device 3 of the vehicle V. Since there are a plurality of vehicles V, the travel information of all the vehicles V existing in a predetermined service area provided by the vehicle allocation management system 100 is stored in this database 11. The traveling information includes at least position information of the vehicle V. Traveling information includes whether requests for use from users can be accepted, whether vehicle V is in service, whether it is replenishing energy, whether it is loaded with passengers and cargo, and whether it has arrived at the designated destination for movement. Information regarding vehicle allocation, such as whether the vehicle has been dispatched or not, is also stored in association with the vehicle ID information of each vehicle V.

The database 11 stores map information such as energy replenishment locations (refueling or charging locations) and waiting locations for the vehicle V, in addition to a so-called navigation map that includes at least road link information on which the vehicle V can travel. A waiting place for the vehicle V is a space where the vehicle V stops when it is ready for dispatch and is waiting for a dispatch request, and one or more waiting spots are set in one service area. In addition to these, the map information includes traffic environment information such as road signs, road markings, and lane marks. The map information may also include pedestrian road link information for calculating a route for the user to walk.

Further, the database 11 stores the vehicle allocation plan formulated by the vehicle allocation planning section 13 for each vehicle V. The vehicle allocation plan includes an operation plan, a boarding and alighting plan, and a collection and delivery plan. The operation plan includes a travel route along which the vehicle V travels, a vehicle allocation location, and a vehicle allocation time for each vehicle allocation location. The boarding and alighting plan is a plan for boarding and alighting passengers at each vehicle allocation location, and includes information on boarding time, alighting time, and passengers scheduled to board and/or passengers scheduled to alight for each vehicle allocation location. Further, the collection and delivery plan is a plan for collecting and delivering cargo at each delivery location, and includes collection and delivery time and cargo information of the cargo scheduled for collection and delivery for each delivery location.

The usage request reception unit 12 receives usage request information from the user's terminal device 2. When the usage request receiving unit 12 receives the usage request information, it identifies whether the transportation target included in the usage request information is a passenger or cargo. Further, after receiving the usage request information, the usage request reception unit 12 receives usage cancellation information for canceling the usage request.

When the usage request information is received by the usage request reception unit 12, the vehicle allocation planning unit 13 uses the usage request information received by the usage request reception unit 12 and various information stored in the database 11 to allocate a vehicle. A vehicle V is determined, and a vehicle allocation plan for the vehicle V is formulated.

The vehicle allocation planning unit 13 specifies the pick-up point, the drop-off point, and the collection/delivery point desired by the user as the vehicle allocation location based on the vehicle allocation location information stored in the database 11 and the usage request information. Then, the vehicle allocation planning unit 13 determines the vehicle V based on the vehicle information stored in the database 11 and the travel information of the vehicle, and formulates a vehicle allocation plan using the vehicle V as the vehicle to be allocated. For example, the vehicle allocation planning unit 13 uses the travel information of the vehicles V stored in the database 11 to extract all the vehicles V that are capable of receiving a vehicle allocation request, and selects the vehicle V closest to the initial vehicle allocation location. Vehicle V is selected as Then, the vehicle allocation planning unit 13 uses the travel information of the vehicle V, the vehicle allocation location information, and the map information to calculate a travel plan including the travel route of the vehicle V and the vehicle allocation time at each point. The vehicle allocation planning unit 13 formulates a vehicle allocation plan including the calculated operation plan.

In addition, the vehicle allocation planning unit 13 formulates a boarding and alighting plan and/or a collection and delivery plan at each vehicle allocation location included in the vehicle allocation plan. The vehicle allocation planning unit 13 formulates a boarding and alighting plan for each vehicle allocation location based on information such as the boarding point, the alighting point, and the number of passengers included in the usage request information. Further, the vehicle allocation planning unit 13 formulates a collection and delivery plan for each vehicle allocation location based on information such as collection and delivery points and cargo included in the usage request information.

Furthermore, in this embodiment, when the vehicle allocation planning unit 13 receives usage request information for transporting passengers and usage request information for transporting cargo, the vehicle allocation planning unit 13 may formulate one vehicle allocation plan for transporting passengers and cargo. good. For example, the vehicle allocation planning unit 13 formulates a vehicle allocation plan in which the vehicle travels via pick-up points and drop-off points desired by a user who transports passengers, and collection and delivery points desired by a user who transports cargo. In this case, if the boarding point desired by the user transporting passengers and the collection/delivery point desired by the user transporting cargo are the same point, the vehicle allocation planning unit 13 will Develop a vehicle dispatch plan that includes both collection and delivery.

In the present embodiment, after notifying the user of the pickup and delivery completion time, if the vehicle dispatch planning unit 13 receives usage cancellation information for canceling cargo collection and delivery from the usage request reception unit 12, the vehicle dispatch planning unit 13 is configured to A new collection and delivery plan will be created to collect and deliver other cargo that was scheduled for collection and delivery at that time. That is, the vehicle dispatch planning unit 13 formulates a collection and delivery plan that includes other cargo that was scheduled for collection and delivery at a time later than the collection and delivery time of the canceled cargo, instead of the canceled cargo. For example, the vehicle dispatch planning unit 13 compares the collection and delivery completion time notified to the user with the collection and delivery completion time when other cargo is included in the collection and delivery target. If the collection and delivery completion time when other cargo is included in the collection and delivery target is earlier than the collection and delivery completion time notified to the user, the vehicle dispatch planning unit 13 changes the collection and delivery plan to include the other cargo in the collection and delivery target. change to the collection and delivery plan in case of

In addition, if the collection and delivery completion time when other cargo is included in the collection and delivery target is later than the collection and delivery completion time notified to the user, if the other cargo is included in the collection and delivery target, the collection and delivery completion time that has already been notified to the user will be delayed. Since the timing at which the cargo collection and delivery is completed is later than the above, the vehicle dispatch planning unit 13 does not include other cargo as the collection and delivery target, and changes the collection and delivery plan to the collection and delivery plan after the cargo collection and delivery is cancelled.

In the vehicle allocation plan, if the boarding point where the user gets on the vehicle is the same as the collection and delivery point where the cargo is collected and delivered, the plan acquisition unit 14 obtains a collection and delivery plan for collecting and delivering the cargo. First, the plan acquisition unit 14 acquires a vehicle allocation plan from the database 11, and determines whether the user's boarding point is the same as the cargo collection and delivery point. When determining that the user's boarding point is the same as the cargo collection and delivery point, the plan acquisition unit 14 acquires a collection and delivery plan corresponding to the vehicle allocation plan.

The collection and delivery completion time calculation unit 15 calculates the collection and delivery completion time at which the collection and delivery of cargo is completed at the user's boarding point, based on the collection and delivery plan acquired by the plan acquisition unit 14. The collection and delivery completion time calculation unit 15 first calculates the vehicle arrival time when the vehicle V arrives at the boarding point. Next, the collection and delivery completion time calculation unit 15 calculates the collection and delivery time required for collecting and delivering the cargo at the boarding point based on the collection and delivery plan. The collection and delivery time includes the travel time required for the delivery person to go back and forth between the vehicle V and the collection and delivery point at the boarding point, and the time required for the delivery person to receive the cargo at the collection and delivery point, and to load and/or unload the cargo in the vehicle V. This is the total time including work time. Then, the collection and delivery completion time calculation unit 15 calculates the collection and delivery completion time based on the vehicle arrival time and the collection and delivery time. For example, if the vehicle arrival time is 15:00 and the collection/delivery time is 15 minutes, the collection/delivery completion time is calculated as 15:15.

The collection/delivery completion time calculation unit 15 calculates delivery information about the delivery person who collects and delivers the cargo, freight information about the cargo, trolley usage information about the use of the trolley when collecting and delivering the cargo, environmental information about the boarding point, and characteristics of the boarding point. The collection and delivery completion time is calculated based on at least one of the information and past performance information regarding the past performance of cargo collection and delivery at the boarding point. For example, the collection and delivery completion time calculation unit 15 calculates the collection and delivery time as shown below, and calculates the collection and delivery completion time based on the vehicle arrival time and the collection and delivery time.

For example, the collection and delivery completion time calculation unit 15 calculates the delivery person's travel time and/or the collection and delivery work time based on the delivery person information. The delivery person information includes information on the number of delivery people, the gender and age of the delivery people. The delivery worker travel time and/or the collection and delivery work time are calculated to be shorter as the number of delivery workers increases. Further, the delivery person's travel time and/or collection and delivery work time are calculated according to the gender and/or age of the delivery person. For example, the younger the age of the delivery person, the shorter the travel time and/or collection and delivery work time for the delivery person. Further, the delivery person's travel time and/or collection and delivery work time is calculated to be shorter when the delivery person's gender is male than when the delivery person's gender is female. The collection and delivery completion time calculation unit 15 may also refer to laws and regulations and specify the weight of cargo that can be transported based on the gender and/or age of the delivery person. The collection/delivery completion time calculation unit 15 calculates the delivery worker travel time and/or the collection/delivery work time based on the specified weight of the cargo.

Furthermore, the collection and delivery completion time calculation unit 15 calculates the delivery person's travel time and/or the collection and delivery work time based on the cargo information. The longer the delivery time and/or collection and delivery work time is calculated, the larger the number of cargo items. The greater the weight of the cargo, the longer the delivery worker travel time and/or collection and delivery work time is calculated. The more difficult the shape of the cargo to handle, the longer the delivery worker travel time and/or collection and delivery work time is calculated. The travel time for the delivery person and/or the time for collection and delivery is calculated to be longer when the cargo is designated as being handled with care than when the cargo is not designated as being handled with care.

Ｖａは、一般的な配達員の平均歩行速度である。ｗａは、貨物の重量に基づく重み係数である。ｗｂは、台車使用に基づく重み係数である。ｗａは、０～１の値であって、貨物の重量が大きいほど小さく設定される値である。ｗｂは、台車を使用する場合には、台車を使用しない場合よりも大きく設定される値である。また、集配作業時間についても、同様に、貨物の重量等の情報を用いた重みづけによって算出してもよい。また、乗車地点の特性情報などの他の情報に基づく重みづけによって配達員歩行速度及び／又は集配作業時間を算出してもよい。乗車地点の特性情報とそれ以外の情報とを組み合わせて集配時間を算出する場合、乗車地点の特性に起因する集配時間の変動が大きいため、乗車地点の特性に対する重みづけが、それ以外の情報に対する重みづけよりも大きくなるように設定される。 Further, for example, the collection/delivery completion time calculation unit 15 may calculate the delivery person's travel time by dividing the distance between the vehicle V and the collection/delivery station at the boarding point by the delivery person's walking speed. The delivery person's walking speed Vd is calculated based on the following equation (1).

Va is the average walking speed of a typical delivery person. wa is a weighting factor based on the weight of the cargo. wb is a weighting factor based on trolley use. wa is a value between 0 and 1, and is set smaller as the weight of the cargo increases. wb is a value that is set larger when a trolley is used than when a trolley is not used. Further, the collection and delivery work time may be similarly calculated by weighting using information such as the weight of the cargo. Further, the walking speed of the delivery person and/or the collection and delivery work time may be calculated by weighting based on other information such as characteristic information of the boarding point. When calculating the pickup and delivery time by combining the characteristic information of the boarding point and other information, since there is a large variation in the pickup and delivery time due to the characteristics of the boarding point, the weighting of the characteristics of the boarding point is different from that of other information. It is set to be larger than the weighting.

Furthermore, the collection and delivery completion time calculation unit 15 calculates the delivery person's travel time and/or the collection and delivery work time based on the characteristic information of the boarding point. For example, delivery worker travel time and/or collection and delivery work time are set in advance for each boarding point attribute (public facility, private residence, supermarket, roadside station, etc.). The collection/delivery completion time calculation unit 15 acquires the attribute information of the user's boarding point, and acquires the preset delivery worker travel time and/or collection/delivery work time according to the attribute of the user's boarding point. Further, the collection and delivery work time is calculated to be shorter as the scale of the collection and delivery center at the boarding point is larger. Further, the collection and delivery work time is calculated to be shorter as the number of people at the collection and delivery point at the boarding point increases. Further, the collection and delivery work time is calculated to be shorter when there is no recipient at the collection and delivery office than when there is a recipient at the collection and delivery office.

The collection/delivery completion time calculation unit 15 may calculate the delivery person's travel time according to the distance from the vehicle V to the collection/delivery station at the boarding point. For example, the longer the distance from the vehicle V to the collection/delivery station, the longer the delivery person's travel time is calculated. Furthermore, for example, the longer the delivery worker travel time is calculated, the higher the floor number on which the collection and delivery office is located. Furthermore, if there are stairs before reaching the collection and delivery location, the collection and delivery completion time calculation unit 15 may calculate the delivery person's travel time based on the time it takes for the delivery person to go up and down the stairs.

In addition, the collection and delivery completion time calculation unit 15 acquires environmental information such as the weather at the pick-up point, and calculates the delivery person's travel time based on the environmental information. For example, when the weather is rainy, the collection and delivery completion time calculation unit 15 calculates a longer travel time for the delivery person than when the weather is sunny. Further, the collection and delivery completion time calculation unit 15 may calculate the collection and delivery time based on past performance information. For example, the collection and delivery completion time calculation unit 15 may calculate the average collection and delivery time by averaging the collection and delivery times when cargo was collected and delivered at the boarding point in the past, or the collection and delivery time calculation unit 15 may calculate the average collection and delivery time by averaging the collection and delivery times when cargo was collected and delivered at the boarding point in the past. The delivery person travel time and/or the collection and delivery work time may be calculated by averaging the delivery person travel time and/or the collection and delivery work time.

Here, an example of calculating the collection/delivery completion time information will be explained. For example, assume that the collection and delivery completion time calculation unit 15 calculates the collection and delivery completion time based on delivery person information, cargo information, and trolley usage information. If the delivery person is one male, the number of cargo is one, the weight of the cargo is 2 kg, the size of the cargo is 100, and no trolley is used, for example, the collection and delivery completion time calculation unit 15 calculates the delivery man's travel time to 3. The collection and delivery work time is calculated as 3 minutes, and the collection and delivery time is calculated as 6 minutes by adding up the delivery person's travel time and the collection and delivery work time. In addition, if the delivery person is one male, the number of pieces of cargo is two, the weight of the cargo is 35 kg, the size of the cargo is 120, and no trolley is used, for example, the collection and delivery completion time calculation unit 15 calculates the delivery person's travel time. 8 minutes, the collection and delivery work time is calculated as 5 minutes, and the delivery time is calculated as 13 minutes by adding up the delivery person's travel time and the collection and delivery work time. As described above, the larger the number and weight of cargo, the longer the calculated collection and delivery time will be.

In addition, if there is another user getting off the vehicle V at the user's boarding point, the collection/delivery completion time calculation unit 15 calculates the alighting time required for the other user to get off the vehicle, and calculates the vehicle arrival time, the alighting time, and the collection/delivery time. The collection and delivery completion time may be calculated based on the time. When there are other users getting off the vehicle at the delivery location, the delivery person first responds to the other users getting off the vehicle and then picks up and delivers the vehicle. At this time, if there are many other users getting off the vehicle, it may take time for the delivery person to respond to the other users getting off the vehicle, and the collection and delivery completion time will be delayed by the time required for responding. Therefore, the collection/delivery completion time calculation unit 15 calculates the alighting time according to the number of other users getting off the vehicle, and calculates the collection/delivery completion time based on the vehicle arrival time, the alighting time, and the collection/delivery time.

In addition, in this embodiment, if the collection and delivery of cargo scheduled for collection and delivery at the pick-up point is canceled after the user is notified of the collection and delivery completion time, other cargo that was not in the original collection and delivery plan is collected and delivered instead. It is also possible to change the collection and delivery plan. For example, the other cargo is cargo that was scheduled for collection and delivery at a later time than the collection and delivery time in the original collection and delivery plan. In this case, the collection/delivery completion time calculation unit 15 newly calculates the collection/delivery completion time when the cargo is collected and delivered with other cargo included in the collection/delivery target.

The vehicle allocation management section 16 presents the vehicle allocation plan formulated by the vehicle allocation planning section 13 to the user via the communication section 18 . The vehicle allocation plan includes boarding points and vehicle arrival times. If the user accepts this, the usage reservation is confirmed. When the usage reservation is confirmed, the vehicle allocation management section 16 transmits a vehicle allocation request signal and an operation plan to the vehicle V via the communication section 18. Upon receiving this, the vehicle V presents the operation plan on the display unit 34, such as a display, and starts travel guidance so as to head to the first dispatch location.

Further, the user notification unit 17 notifies the user of various information. The user notification unit 17 generates a control command to notify the user of various information, and transmits the control command to the terminal device 2 . For example, the user notification unit 17 notifies notification information when a usage reservation is confirmed. The notification information includes map information including the user's position, the position of the vehicle V, the position of the boarding point, and the route to the boarding point, and text information. The text information includes the vehicle arrival time, the name of the boarding point, and the travel time when the user travels on foot to the boarding point.

Further, when the cargo is collected and delivered at the user's boarding point, the user notification unit 17 notifies the user of collection and delivery completion time information indicating the collection and delivery completion time. For example, the user notification unit 17 calculates the user arrival time when the user arrives at the boarding point. The user notification unit 17 acquires the user's location information and the location information of the boarding point. The user notification unit 17 calculates the user's travel time based on the user's location information and the boarding point's location information, and adds the travel time to the time when the user requests usage to calculate the user's arrival time. . The user notification unit 17 compares the collection and delivery completion time and the user arrival time, and if the user arrival time is earlier than the collection and delivery completion time, the collection and delivery completion time information indicating the collection and delivery completion time calculated by the collection and delivery completion time calculation unit 15 is provided. Notify the user. That is, in this embodiment, if the user arrives earlier than the timing at which the collection and delivery of the cargo is completed, the user is notified of the collection and delivery completion time information.

For example, the user notification unit 17 notifies the user of notification information including collection and delivery completion time information. FIG. 2A is an example of an image displaying notification information to be notified to the user. In FIG. 2A, the notification information includes map information and text information. The map information includes a user's position P1, a position P2 of the vehicle V, a boarding point position P3, and a route L to the boarding point. The text information includes the vehicle arrival time, the name of the boarding point, the travel time when the user travels on foot to the boarding point, and the collection and delivery completion time.

Furthermore, in this embodiment, the user notification unit 17 notifies the user of collection and delivery completion time information before the user arrives at the boarding point. For example, the user notification unit 17 acquires the user's location information and notifies the user of collection and delivery completion time information before the user reaches the boarding point. Furthermore, before the user departs, the user notification unit 17 notifies the user of map information including the user's location, the location of the vehicle V, the location of the boarding point, and the route to the boarding point, and when the collection/delivery is completed. The notification may include text information indicating time information to the user. Further, the user notification unit 17 may calculate the user arrival time and notify the user of collection and delivery completion time information at a time before the user arrival time.

Further, if the user arrival time is later than the collection/delivery completion time, the user notification unit 17 may notify the user of the vehicle arrival time information without notifying the collection/delivery completion time information. Further, the user notification unit 17 may calculate the time difference between the user arrival time and the collection/delivery completion time, and notify the user of time difference information indicating the calculated time difference together with the collection/delivery completion time information.

Further, the user notification unit 17 may notify the user of collection and delivery information including the collection and delivery status at the boarding point. The collection/delivery status is, for example, one of the following: the delivery person is on the move, the cargo is being received, the cargo is being delivered, the delivery has been completed, the delivery person is returning, and the delivery is being guided. The user notification unit 17 displays an image representing the pickup and delivery status to the user, as shown in FIG. 2B. In FIG. 2B, each collection and delivery status is displayed, and an arrow indicates that the current collection and delivery status is delivery.

Further, the collection and delivery status may include the location of the delivery person during collection and delivery. As shown in FIG. 2C, the user notification unit 17 displays a map image including the position P4 of the vehicle V at the boarding point and the position P5 of the delivery person to the user. Furthermore, the collection and delivery status may be the number or percentage of cargo that has been completely collected and delivered. As shown in FIG. 2D, the user notification unit 17 displays to the user an image including the number of delivered cargoes and the number of remaining cargoes. Further, the collection and delivery status may be the time until the delivery person returns to the vehicle V.

Further, when the collection and delivery of the cargo is completed, the user notification unit 17 may notify the user of collection and delivery completion information indicating that the collection and delivery of the cargo has been completed. Furthermore, when the collection and delivery is completed, the user notification unit 17 may notify the user of ride availability information indicating that the vehicle is now rideable.

In addition, after notifying the user of the collection and delivery completion time, the user notification unit 17 also informs the user that the collection and delivery of the cargo has been canceled and the collection and delivery plan has been changed to include other cargo that was scheduled to be collected and delivered at a later time at the pick-up point. In this case, the user may be notified of the changed collection and delivery completion time.

Here, an example of the vehicle allocation management control process according to the present embodiment will be explained using FIG. 3. FIG. 3 is a flowchart illustrating a processing example of vehicle dispatch management control executed by the vehicle dispatch management device 1.

In step S1 of FIG. 3, the processor 10 determines whether usage request information has been received from the terminal device 2. If it is determined that the usage request information has been received, the processor 10 proceeds to step S2. If it is determined that the usage request information has not been received, the processor 10 returns to step S1 and repeats the flow below. In step S2, the processor 10 formulates a vehicle allocation plan based on the usage request information, vehicle allocation location information, and vehicle travel information. For example, the processor 10 determines vehicle allocation locations and vehicles V to be allocated to each vehicle allocation location, calculates an operation plan including a travel route via each vehicle allocation area and vehicle allocation time at each point, and calculates a vehicle allocation plan including the operation plan. formulate.

In step S3, the processor 10 determines whether the boarding point where the user gets into the vehicle and the collection and delivery point are the same point. If it is determined that the user's boarding point and the collection/delivery point are the same point, the processor 10 proceeds to step S4. If it is determined that the boarding point and the collection and delivery point are not the same point, the processor 10 proceeds to step S9.

In step S4, the processor 10 obtains a collection and delivery plan. In step S5, the processor 10 calculates the collection and delivery completion time. For example, the processor 10 calculates the vehicle arrival time when the vehicle arrives at the boarding point and the collection and delivery time required for picking up and delivering cargo at the boarding point, and adds the collection and delivery time to the vehicle arrival time to calculate the collection and delivery completion time. . In step S6, the processor 10 calculates the user arrival time when the user arrives at the boarding point. In step S7, the processor 10 determines whether the user arrival time is earlier than the collection and delivery completion time. If it is determined that the user arrival time is earlier than the collection and delivery completion time, the processor 10 proceeds to step S8. If it is determined that the user arrival time is not earlier than the collection and delivery completion time, the processor 10 proceeds to step S9.

In step S8, the processor 10 notifies the user of collection and delivery completion time information including the collection and delivery completion time. For example, the processor 10 generates a control command to notify the user of collection and delivery completion time information, and transmits the control command to the terminal device 2. Upon receiving the control command, the terminal device 2 notifies the user of collection and delivery completion time information via the display unit 24. In step S9, the processor 10 notifies the user of vehicle arrival time information. For example, the processor 10 calculates the vehicle arrival time at which the vehicle arrives at the boarding point, and transmits a control command to the terminal device 2 to notify the user of vehicle arrival time information indicating the vehicle arrival time. Upon receiving the control command, the terminal device 2 notifies the user of vehicle arrival time information via the display unit 24.

In addition, in this embodiment, after notifying the user of the collection/delivery completion time, if usage cancellation information for canceling cargo collection/delivery is received, the collection/delivery completion time when other cargo is included in the collection/delivery target is calculated. If the collection and delivery completion time is earlier than the collection and delivery completion time notified to the user, the collection and delivery plan may be changed to a collection and delivery plan that includes other cargo as the collection and delivery target. An example of the vehicle allocation management control process after the user is notified of the collection and delivery completion time will be described with reference to FIG. 4. FIG. 4 is a flowchart illustrating a processing example of vehicle dispatch management control executed by the vehicle dispatch management device 1. After notifying the user of the collection and delivery completion time, the vehicle allocation management device 1 starts the control flow from step S11.

In step S11 in FIG. 4, the processor 10 determines whether or not usage cancellation information for canceling cargo collection and delivery has been received from the terminal device 2. If it is determined that usage cancellation information has been received, the processor 10 proceeds to step S12. If it is determined that the use cancellation information has not been received, the processor 10 returns to step S11 and repeats the flow below. In step S12, the processor 10 determines whether there is any other cargo scheduled for collection and delivery at a later time than the collection and delivery time in the originally scheduled collection and delivery plan. If it is determined that there is another cargo scheduled for collection and delivery at a later time, the processor 10 proceeds to step S13. If it is determined that there is no other cargo scheduled for collection or delivery at a later time, processor 10 ends the control flow.

In step S13, the processor 10 calculates the collection and delivery completion time when other cargoes are included in the collection and delivery targets. In step S14, the processor 10 determines whether the collection and delivery completion time calculated in step S13 is earlier than the collection and delivery completion time notified to the user. If it is determined that the collection and delivery completion time calculated in step S13 is earlier than the collection and delivery completion time notified to the user, the processor 10 proceeds to step S15. In step S15, the processor 10 creates a new collection and delivery plan in which other cargo scheduled for collection and delivery at a later time is included in the collection and delivery targets, and changes the collection and delivery plan to the newly formulated collection and delivery plan. If it is determined that the collection and delivery completion time calculated in step S13 is not earlier than the collection and delivery completion time notified to the user, the processor 10 ends the control flow.

As described above, the present embodiment is a vehicle allocation management device that includes a processor that allocates vehicles based on a vehicle allocation plan for transporting passengers and cargo, and the processor is a vehicle allocation management device that allocates vehicles based on a vehicle allocation plan for transporting passengers and cargo. If the point is the same as the collection and delivery point where the cargo is collected and delivered, obtain a collection and delivery plan for collecting and delivering the cargo, calculate the collection and delivery completion time at which the collection and delivery of the cargo will be completed at the pick-up point based on the collection and delivery plan, A control command is generated to notify the user of collection and delivery completion time information indicating the collection and delivery completion time before the user arrives at the boarding point. Thereby, when the vehicle driver collects and delivers cargo at the boarding point where passengers board the vehicle, the waiting time of the passengers at the boarding point can be shortened.

Furthermore, in the present embodiment, the processor calculates the scheduled vehicle arrival time when the vehicle arrives at the pick-up point, calculates the pickup and delivery time required for picking up and delivering cargo at the pick-up point based on the pick-up and delivery plan, and calculates the scheduled vehicle arrival time. The collection and delivery completion time is calculated based on the collection and delivery time. Thereby, it is possible to calculate the time when the cargo collection and delivery is completed based on the time taken to collect and deliver the cargo at the boarding point.

In addition, in this embodiment, if there are other users getting off the vehicle at the boarding point, the processor calculates the time it takes for the other users to get off the vehicle, and calculates the estimated time of arrival of the vehicle, the time of getting off the vehicle, and the collection and delivery time. Based on this, the collection and delivery completion time is calculated. Thereby, it is possible to calculate the time when the cargo collection and delivery is completed, including the time required to disembark the other users at the boarding point.

In the present embodiment, the processor also collects delivery information about the delivery person who collects and delivers the cargo, cargo information about the cargo, trolley usage information about the use of the trolley when collecting and delivering the cargo, environmental information about the boarding point, and information about the boarding point. The pickup/delivery completion time is calculated based on at least one of the characteristic information of , and past performance information regarding the past performance of cargo collection/delivery at the pick-up point. This makes it possible to calculate the time when the cargo collection and delivery is completed based on the actual status of the collection and delivery work.

Further, in this embodiment, when the collection and delivery of the cargo is completed, the processor sends the user collection and delivery completion information indicating that the collection and delivery of the cargo has been completed and/or ride availability information indicating that the vehicle is ready for boarding. Generates control commands to be notified. This allows the user to know that the collection and delivery of cargo has been completed and that the vehicle is ready for boarding.

Furthermore, in this embodiment, the processor calculates the user arrival time at which the user arrives at the boarding point based on the user's location information and the boarding point location information, and calculates the time difference between the user arrival time and the pickup and delivery completion time. A control command for notifying the user of time difference information indicating the time difference is generated. This allows the user to understand how long the user will have to wait at the boarding point if the user arrives at the boarding point as scheduled.

Note that the embodiments described above are described to facilitate understanding of the present invention, and are not described to limit the present invention. Therefore, each element disclosed in the above embodiments is intended to include all design changes and equivalents that fall within the technical scope of the present invention.

100...Vehicle allocation management system 1...Vehicle allocation management device 10...Processor 12...Usage request reception unit 13...Vehicle allocation planning unit 14...Plan acquisition unit 15...Pickup and delivery completion time calculation unit 16...Vehicle allocation management unit 17...User notification unit 18...Communication unit 11...Database 2...Terminal device 3...Vehicle control device

Claims (8)

A vehicle dispatch management device comprising a processor that dispatches vehicles based on a vehicle dispatch plan for transporting passengers and cargo,
The processor includes:
In the vehicle allocation plan, if the boarding point where the user gets on the vehicle is the same point as the collection and delivery point where the cargo is collected and delivered, a plan acquisition unit that obtains a collection and delivery plan for collecting and delivering the cargo;
a collection and delivery completion time calculation unit that calculates a collection and delivery completion time at which the collection and delivery of the cargo is completed at the boarding point based on the collection and delivery plan;
A vehicle allocation management device comprising: a user notification unit that generates a control command for notifying the user of collection and delivery completion time information indicating the collection and delivery completion time before the user arrives at the boarding point. The collection and delivery completion time calculation unit includes:
Calculating a vehicle arrival time at which the vehicle arrives at the boarding point;
Based on the collection and delivery plan, calculate the collection and delivery time required for collection and delivery of the cargo at the boarding point,
The vehicle allocation management device according to claim 1, wherein the collection and delivery completion time is calculated based on the vehicle arrival time and the collection and delivery time. The collection and delivery completion time calculation unit includes:
If there is another user getting off the vehicle at the boarding point, calculating the alighting time required for the other user to get off the vehicle,
The vehicle allocation management device according to claim 2, wherein the pickup and delivery completion time is calculated based on the vehicle arrival time, the get-off time, and the pickup and delivery time. The collection and delivery completion time calculation unit includes:
delivery person information regarding the delivery person who collects and delivers the cargo, cargo information about the cargo, trolley usage information regarding the use of the trolley when collecting and delivering the cargo, environmental information about the boarding point, and characteristic information about the boarding point; , the vehicle dispatching system according to any one of claims 1 to 3, wherein the collection and delivery completion time is calculated based on at least one of past performance information regarding the past performance of collection and delivery of the cargo at the pick-up point. Management device. When the collection and delivery of the cargo is completed, the user notification unit sends to the user collection and delivery completion information indicating that the collection and delivery of the cargo has been completed and/or ride availability information indicating that the vehicle is ready for boarding. The vehicle allocation management device according to any one of claims 1 to 3, wherein the vehicle allocation management device generates a control command to be notified to. The user notification section includes:
calculating a user arrival time at which the user arrives at the boarding point based on the location information of the user and the location information of the boarding point;
Calculating the time difference between the user arrival time and the collection and delivery completion time,
The vehicle allocation management device according to any one of claims 1 to 3, which generates a control command for notifying the user of time difference information indicating the time difference. A vehicle dispatch management system comprising a vehicle dispatch management device including a processor that dispatches vehicles based on a vehicle dispatch plan for transporting passengers and cargo, and a terminal device capable of communicating with the vehicle dispatch management device,
The processor includes:
In the vehicle allocation plan, if the boarding point where the user gets on the vehicle is the same point as the collection and delivery point where the cargo is collected and delivered, obtain a collection and delivery plan for collecting and delivering the cargo;
Based on the collection and delivery plan, calculate a collection and delivery completion time at which the collection and delivery of the cargo is completed at the boarding point,
A vehicle allocation management system that transmits a control command for notifying the user of collection and delivery completion time information indicating the collection and delivery completion time to the terminal device before the user arrives at the boarding point. A vehicle dispatch management method executed by a processor that dispatches vehicles based on a vehicle dispatch plan for transporting passengers and cargo, the method comprising:
The processor includes:
In the vehicle allocation plan, if the boarding point where the user gets on the vehicle is the same point as the collection and delivery point where the cargo is collected and delivered, obtain a collection and delivery plan for collecting and delivering the cargo;
Based on the collection and delivery plan, calculate a collection and delivery completion time at which the collection and delivery of the cargo is completed at the boarding point,
A vehicle allocation management method that generates a control command for notifying the user of collection and delivery completion time information indicating the collection and delivery completion time before the user arrives at the boarding point.