JP2023122231A - Business procedure information sharing system, method for sharing business procedure information, and program for making computer share business procedure information - Google Patents

Abstract

To provide a technology for sharing business procedure information.SOLUTION: A process executed by a CPU of a business procedure information sharing system includes: a step (S510) for receiving an instruction for retrieving a business procedure document from a terminal of a local government; a step (S520) for acquiring a retrieval condition from the terminal; a step (S525) for retrieving the business procedure document; a step (S530) for summarizing markers; steps (S535 and S540) for generating a retrieval result window and transmitting it to the terminal; a step (S545) for receiving a selection instruction for a business procedure document from the terminal; a step (S550) for transmitting a window for displaying contents of the business procedure document to the terminal; a step (S555) for receiving an instruction for attaching evaluation information from the terminal; and a step (S560) for creating a table which regulates the attachment of the evaluation information.SELECTED DRAWING: Figure 5

Description

TECHNICAL FIELD The present disclosure relates to technology for sharing information, and more particularly to technology for sharing information among multiple organizations.

Multiple organizations may perform similar tasks. For example, operations in a local government are organized based on ordinances and laws, so there are many operations in common with other local governments. However, the operational procedures and the like for carrying out these operations are managed by each local government, and each local government individually examines how to improve the efficiency of the operations.

Regarding the improvement of business procedures, for example, Japanese Patent Application Laid-Open No. 2019-185272 (Patent Document 1) describes a business flow chart in which a business flow chart and a problem are selected based on medical questionnaire information and the problem and the business flow chart are combined. A business flow chart creation method and system capable of creating

JP 2019-185272 A

Depending on the work, similar work may be performed by different organizations (for example, the general affairs department, the accounting department, the application reception window in the local government, etc.). However, according to the technology disclosed in Patent Literature 1, it is not possible to refer to information of other organizations that perform similar work.

Against this background, technology (business management system ). However, depending on the scale (population) of the municipality, there are thousands to tens of thousands of manuals stored by the municipality to which the user (staff) of the business management system belongs or by other municipalities. Matter and exist. Therefore, it is not easy for the staff of the local government to obtain the information that the staff themselves need from a huge amount of operating procedure manuals. From this huge amount, it is not possible to know which business procedure manual is a reference, so it is troublesome to refer to the business procedure manuals that are likely to be related one by one. Therefore, there is a need for a technology that allows easy acquisition of the necessary business procedure manuals. Also, there is a need for a technology that enables sharing of business procedure information.

The present disclosure has been made in view of the background as described above, and an object of a certain aspect is to provide a technique for easily acquiring information on operating procedure manuals. An object in another aspect is to provide a technique by which operating procedure information is shared.

A business procedure information sharing system according to an embodiment includes acquisition means for acquiring business procedure information indicating the procedure of a business carried out in an organization, and a user receiving business procedure information of a plurality of organizations different from the organization to which the user belongs. providing means for providing to the user, evaluation information adding means for adding evaluation information to the operating procedure manual according to instructions from the user, and aggregating means for aggregating the evaluation information given by a plurality of users. The providing means generates business procedure manual information to be provided to the user based on the result of aggregation by the aggregating means, and provides the generated business procedure manual information.

According to a certain aspect, the providing means also provides the consolidated result of the evaluation information given to the business procedure information when providing the business procedure information to the user.

According to one aspect, the providing means is means for causing a terminal viewed by the user to present the business procedure information, and presents the business procedure information in descending order of assigned evaluation information.

According to one aspect, the providing means selects the operating procedure information to be provided to the user according to the aggregation status of the evaluation information, and provides the selected operating procedure information to the user.

A business procedure information sharing system according to an aspect further comprises means for obtaining information regarding the size of each organization. The providing means narrows down the business procedure information of other organizations having a scale similar to that of the organization to which the user belongs, and provides the narrowed down business procedure information.

A business procedure information sharing system according to an aspect further comprises means for obtaining information regarding the size of each organization. The aggregating means aggregates the evaluation information given by the users of the organization of the same size as the organization of the user who intends to provide the business procedure information.

According to one aspect, the aggregating means aggregates the evaluation information on an organizational basis.
According to one aspect, aggregating the evaluation information on an organizational basis includes aggregating the number of organizations to which users who have provided the evaluation information belong.

The business procedure information sharing system according to a certain aspect further includes determination means for determining that the organization has provided evaluation information based on the fact that a predetermined percentage of users belonging to the organization have provided evaluation information. Prepare.

A business procedure information sharing system according to a certain aspect further comprises determination means for determining that an organization has provided evaluation information based on the fact that a representative user of the organization has provided evaluation information.

According to a certain aspect, the aggregating means aggregates the evaluation information on a per-user basis.
According to one aspect, the aggregator is switchable between organizational unit aggregation and user unit aggregation.

According to one aspect, the aggregating means aggregates only evaluation information given by a specific user.
According to another embodiment, a method is provided for sharing operating procedure information. This method includes the steps of obtaining business procedure information indicating procedures of business performed in an organization; providing the user with business procedure information of a plurality of organizations different from the organization to which the user belongs; According to an instruction, it comprises evaluation information adding means for adding evaluation information to the operating procedure manual, and a step of aggregating the evaluation information given by a plurality of users. The step of providing includes a step of generating business procedure manual information to be provided to the user based on the aggregation result and providing the generated business procedure manual information.

According to yet another embodiment, a program is provided for causing a computer to share business procedure information. This program stores in a computer a step of obtaining business procedure information indicating a procedure of business conducted in an organization, a step of providing the user with business procedure information of a plurality of organizations different from the organization to which the user belongs, and a In accordance with the instruction from , an evaluation information adding means for adding evaluation information to the work procedure manual and a step of collecting the evaluation information given by a plurality of users are executed. The step of providing includes a step of generating business procedure manual information to be provided to the user based on the aggregation result and providing the generated business procedure manual information.

According to one embodiment, a user can easily obtain information on operating procedures. According to another embodiment, users of different organizations can share operating procedure information.

The above and other objects, features, aspects and advantages of the present invention will become apparent from the following detailed description of the invention taken in conjunction with the accompanying drawings.

1 is a diagram showing an example of a network service configuration using business management system 100 according to an embodiment; FIG. 2 is a block diagram showing the hardware configuration of computer system 200. FIG. 2 is a flow chart showing an example of processing in systems 111, 121 and other computer systems 200 used in local governments. It is a figure which illustrates a part of specific example of a structure of the database 140 with which a business management system is provided. 3 is a flow chart showing a part of processing executed by CPU 1 of computer system 200 functioning as business management system 100. FIG. FIG. 10 is a flow chart showing a part of processing performed in marker aggregation as evaluation information; FIG. FIG. 4 is a diagram showing an example of the first screen of the search screen displayed on the monitor 8 of the terminals (systems 111, 121). 8 is a diagram illustrating a screen for inputting additional search conditions displayed on the monitor 8. FIG. FIG. 10 is a diagram showing a state in which a selection of a task for which the details of a procedure manual are desired to be browsed is accepted from the search results; FIG. 10 is a diagram showing a screen on which detailed information of the work selected in FIG. 9 is disclosed; FIG. It is a figure which illustrates the screen displayed when evaluation information is provided. It is a figure which illustrates the screen displayed on the monitor 8 before evaluation information is provided with respect to the operating procedure manual which was selected. 8 is a diagram illustrating a screen displayed on the monitor 8 after evaluation information is given to the selected business procedure manual; FIG. FIG. 10 is a diagram showing an example of a screen displaying a list of tasks; FIG. FIG. 10 is a diagram showing an example of a screen displaying a list of the same tasks as a result of searching in another aspect; FIG. 16 is a diagram exemplifying a screen after sort processing is performed on the list shown in FIG. 15; It is a figure explaining the one aspect|mode which narrows down and displays a work procedure manual according to the number of evaluation information. It is a figure explaining the case where a business procedure manual is selectively displayed according to a population. FIG. 10 is a diagram showing the relationship between each user of each municipality and each work procedure manual (first to fifth work procedure manuals) marked by the user with a marker (reference). FIG. 10 is a diagram showing an example of selecting a work procedure manual for a municipality according to the size of the municipality to which the user belongs when a sixth user (sixth user) newly logs in to the work management system 100; FIG. 10 is a diagram illustrating a mode in which a business procedure manual is extracted when a user belonging to a municipality of another scale logs in to the business management system 100; FIG. 10 is a diagram illustrating a manner in which evaluation information (markers) is provided for each municipality; FIG. 13 is a diagram illustrating an aspect in which evaluation information is added to a business procedure manual when a plurality of staff belonging to a certain municipality 2300 evaluates the business procedure manual. FIG. 10 is a diagram illustrating a manner in which evaluation information is added to a business procedure manual X when a general employee and a representative evaluate the business procedure manual X in a certain local government 2400; FIG. 3 is a diagram illustrating an aspect in which a user's evaluation is registered as it is in the business management system 100; FIG. 4 is a diagram illustrating that evaluation information possessed by the business management system 100 can be switched between user units and local government units. FIG. 10 is a diagram explaining that only evaluation information by a specific user is subject to search by other users;

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following description, the same parts are given the same reference numerals. Their names and functions are also the same. Therefore, detailed description thereof will not be repeated.

An overview of the business management system 100 will be described with reference to FIG. FIG. 1 is a diagram showing an example of network service configuration using a business management system 100 according to an embodiment. In one aspect, network services are provided using a business management system 100 connected to the Internet 101 . The Internet 101 is also connected to computer systems used in each municipality, such as the system 111 used in the municipality 110 or the system 121 used in the municipality 120 .

The technical ideas disclosed below for realizing the business procedure information sharing system are embodied by the business management system 100 . The business management system 100 has a database of business procedures. User evaluation information is attached to each operating procedure manual. The evaluation information is given by the user who browsed the operating procedure manual as a positive evaluation such as that the operating procedure manual is useful, useful, or helpful. The evaluation information is, for example, a finger, star-shaped, heart-shaped, or other marker.

The business management system 100 accepts connections from each of a plurality of local governments via the Internet 101 . For example, in the illustration of FIG. 1, two local governments 110 and 120 accept connections from computers used respectively. Note that the municipality 110 may also be referred to as a municipality A. The municipality 120 may also be referred to as municipality B.

The business management system 100 comprises a business server 130 , a database 140 and a file server 150 .

The database 140 holds procedure manual data 141 , user data 142 and municipality data 143 . The database 140 is, for example, in the form of a relational database (RDB), but the form of the database is not particularly limited.

The procedure manual data 141 includes data (operation procedure manual data) relating to work procedures of tasks to be performed in each local government. The data includes identification data of each task and work procedure, the number of times the task was performed in a predetermined period (for example, one year, the first half, the second half, etc.) and the working hours. The work time may be either an integrated value of the actual time required for each case or an integrated value of the standard work time prescribed in advance by the local government. The user data 142 includes identification data and passwords of users registered as users who can access the business management system 100 (for example, employees of each local government or employees of public offices that have jurisdiction over each local government). The municipality data 143 includes identification data of each municipality, identification data of the work performed in the municipality, and identification data of work procedures constituting the work. The work procedure data is included in the procedure manual data 141 .

The file server 150 holds an original procedure manual 151 and a procedure manual format 152 . The original manual 151 is the original of the manual. For example, when a procedure manual is written in a document, the data of the document (for example, a PDF file) is treated as the original of the procedure manual. On the other hand, when the procedure manual is configured in a data format, the data of the procedure manual is stored in the file server 150 as the original.

The procedure manual format defines the format for accepting the storage of work procedures and other data that constitute each task. In a certain aspect, the procedure manual format includes common items so as to enable comparison among multiple local governments that carry out similar operations. The common items may be either selective or fill-in.

The business server 130 includes a UI (User Interface) creation unit 131, a procedure data analysis unit 132, a procedure creation unit 133, a procedure search unit 134, a procedure comparison unit 135, and a maintenance unit 136. .

The UI creating unit 131 creates data for displaying a screen on a client device (for example, the systems 111 and 121) that accesses the business management system 100. FIG. For example, the UI creating unit 131 applies each item of the procedure manual data 141 and the municipality data 143 to the procedure manual format 152 to generate screen data for displaying the work procedure of the work performed in the selected municipality.

The procedure manual data analysis unit 132 analyzes the procedure manual data uploaded from the systems 111 and 121 of each local government, and stores each item of the analyzed data as the procedure manual data 141 of the local government.

In a certain situation, procedure manual creation unit 133 uses procedure manual data 141 accumulated in database 140 to create a procedure manual displayed on systems 111 and 121 . For example, the procedure manual creation unit 133 arranges each work procedure in the form of a flow chart based on the context of one or more work procedures that constitute a certain work to be performed in a designated local government. In another aspect, procedure manual creation unit 133 may associate data with each work procedure. The associated data is, for example, the annual work hours or the work hours per case of the same work procedure constituting the same work performed in a municipality different from the municipality in question. When such data are associated, staff members who are users of the systems 111 and 121 can easily confirm the relevant data among the data of the other local governments, so that the associated data can provide suggestions for business improvement. can be.

The procedure manual search unit 134 searches for a procedure manual that matches the search conditions input in the systems 111 and 121 .

The operating procedure comparison unit 135 generates data for comparing a plurality of designated operating procedures. In one aspect, the business management system 100 can display to the systems 111 and 121 the business procedure manuals to be performed in each of two or more local governments that match the search conditions. A user (staff 112 or staff 122) of the systems 111 and 121 selects a work procedure manual of a local government whose details are to be browsed from a plurality of work manuals, for example, a working time shorter than the working time required for the work performed in the local government of the user. You can select the operating procedure manuals of other municipalities where the business is processed in The procedure manual comparison unit 135 generates data for displaying the selected local government's operation manuals side by side in a manner that allows the user to compare them, and transmits the generated data to the systems 111 and 121 . When systems 111 and 121 receive this data, the user can contrast the same operations performed in each of multiple municipalities.

The maintenance section 136 manages data stored in the business management system 100 . Managing data can be either updating, deleting or adding data. For example, maintenance unit 136 may update or delete data accumulated in database 140 .

[Computer system configuration]
A configuration of a computer system 200, which is one aspect of the information processing apparatus, will be described with reference to FIG. FIG. 2 is a block diagram showing the hardware configuration of computer system 200. As shown in FIG. The computer system 200 functions as the business management system 100 , the system 111 of the municipality 110 , or the system 121 of the municipality 120 .

The computer system 200 has, as its main components, a CPU (Central Processing Unit) 1 that executes a program, a mouse 2 and a keyboard 3 that receive instructions input by the user of the computer system 200, and a RAM 4 for volatilely storing data received or data input via mouse 2 or keyboard 3, hard disk 5 for nonvolatilely storing data, optical disk drive 6, and communication interface (I/F) 7 and a monitor 8. Each component is connected to each other by a data bus. A CD-ROM (Compact Disc-Read Only Memory) 9 and other optical discs are loaded in the optical disc drive device 6 .

Processing in the computer system 200 is implemented by each piece of hardware and software executed by the CPU 1 . Such software may be stored in the hard disk 5 in advance. Also, the software may be stored in a CD-ROM 9 or other recording medium and distributed as a computer program. Alternatively, the software may be provided as a downloadable application program by a so-called information provider connected to the Internet. Such software is read from the recording medium by the optical disk drive 6 or other reading device, or downloaded via the communication interface 7, and then temporarily stored in the hard disk 5. FIG. The software is read from the hard disk 5 by the CPU 1 and stored in the RAM 4 in the form of an executable program. CPU1 executes the program.

Each component that makes up the computer system 200 shown in FIG. 2 is conventional. Therefore, it can be said that one of the essential parts of the technical idea according to the present disclosure is software stored in RAM 4, hard disk 5, CD-ROM 9 or other recording media, or software that can be downloaded via a network. Recording media may include non-transitory computer-readable data recording media. Since the operation of each piece of hardware in computer system 200 is well known, detailed description will not be repeated.

The recording medium is not limited to CD-ROM, FD (Flexible Disk), hard disk, SSD (Solid State Drive), magnetic tape, optical disk (MO (Magnetic Optical Disc) / MD (Mini Disc) / DVD (Digital Versatile Disc)), IC (Integrated Circuit) card (including memory card), Optical card, Mask ROM, EPROM (Electronically Programmable Read-Only Memory), EEPROM (Electronically Erasable Programmable Read-Only Memory), Flash ROM, etc. A medium such as a memory that holds the program fixedly may be used.

The program here includes not only a program that can be directly executed by the CPU, but also a program in source program format, a compressed program, an encrypted program, and the like.

<Procedure manual data registration process>
Registration of a procedure manual in a certain local government will be described with reference to FIG. FIG. 3 is a flow chart showing an example of processing in the systems 111, 121 and other computer systems 200 used in local governments.

In step S310, CPU 1 accepts a login input by a staff member of the local government. The user ID and password entered by the employee are checked against the user ID and password contained in the user data 142 of the business management system 100 for authentication. If the authentication process is successful, the employee can log in. Otherwise, a new input is accepted by urging re-input within a predetermined upper limit number of times.

In step S320, CPU 1 accepts the data input of the procedure manual and creates a procedure manual file. Details of the procedure manual file will be described later. In one aspect, the procedure manual may be created as a paper medium by the municipality 110 . In this case, the staff member 112 of the municipality 110 inputs the content described in the procedure manual into the system 111 . The CPU 1 receives input of data for each item included in the procedure manual file. In this case, the input data is converted into a predetermined data format of the procedure manual file and stored in the procedure manual file.

In other situations, there are cases where each local government prepares a procedure manual in a data format. In this case, the procedure file data may be uploaded from the system 111 to the business management system 100 . The CPU 1 confirms whether or not the data format of the procedure manual file is the data format specified in the business management system 100 . When the CPU 1 detects that the data format of the procedure file is not the data format specified in the business management system 100, the CPU 1 displays that fact on the monitor 8 and prompts the user to input a procedure file that conforms to the predetermined data format. is displayed on the monitor 8. When the CPU 1 determines that the data format of the procedure manual file conforms to the predetermined data format, the CPU 1 shifts the control to step S330.

At step S330, the CPU 1 creates a procedure manual file from the input data, assigns a unique number in the business management system 100, and registers it in the database 140 as the procedure manual data 141. FIG.

In step S340, CPU 1 determines whether or not a setting for disclosure to other local governments has been input. This setting is performed, for example, depending on whether or not an input instructing disclosure has been made in a disclosure column provided on a predetermined input screen (for example, whether or not a check mark has been input). In some aspects, if procedure manual data has not been completed, the setting may be set to "private," as staff may wish to remain private. On the other hand, when a staff member of a certain local government completes inputting procedure manual data and the procedure manual data is treated as being open to the public, the staff member does not set it to "private". As a result, the procedure manual data becomes data that can be disclosed and can be searched by the business management system 100 . When CPU 1 determines that the setting has been input (YES in step S340), the process ends. In this embodiment, the public flag indicating the state of the setting is set to ON (public) by default, and if "private" is not set (YES in step S340), the public flag is turned ON. . Otherwise (NO in step S340), CPU 1 switches control to step S350.

In step S350, CPU 1 turns off the public flag to make the procedure manual private. As a result, the procedure manual data uploaded to the cloud area (=business management system 100) is not disclosed to employees of other local governments.

<Data structure>
The data structure of the business management system 100 will be described with reference to FIG. FIG. 4 is a diagram illustrating part of a specific example of the configuration of the database 140 provided in the business management system. The database 140 is configured in the hard disk 5 of the computer system 200 that implements the business management system 100 .

The database 140 holds multiple tables. The plurality of tables includes tables 410,420,430. Each table is created for each marker that is one of the evaluation information.

Each table contains multiple items. The plurality of items include, for example, a logical name, a physical name, a data type, "NotNull", a default, and a remarks column. A logical name is a name recognizable by a user or administrator of the business management system 100 . A physical name is a name assigned to the logical name so that computer system 200 can recognize it. The data type represents the data type used in the physical name. NotNull specifies whether or not there is a NotNull constraint. Supplementary explanations that the user or administrator can understand can be entered in the remarks column.

For example, when an employee 112 of the local government 110 browses the business procedure information of another local government 120 displayed on the system 111 being used and determines that the content of the business procedure information is useful, the employee 112 Enter a "Like" button, emoticon, or other rating marker (evaluation information) to convey that the information was helpful. When the employee 112 operates the system 111 and inputs the evaluation information, the system 111 transmits the evaluation information to the business management system 100 . Upon receiving the evaluation information, the business management system 100 creates the table 410 and adds the created table 410 to the database 140 .

<Control structure>
The control structure of the business management system 100 will be described with reference to FIGS. 5 and 6. FIG. FIG. 5 is a flowchart showing part of the processing executed by CPU 1 of computer system 200 functioning as business management system 100 . FIG. 6 is a flow chart showing part of the processing performed in marker aggregation as evaluation information.

As shown in FIG. 5, in step S510, CPU 1 receives an instruction to retrieve a procedure manual from terminals of local governments 110 and 120 (for example, systems 111 and 121). For example, when an employee 112 is operating the system 111 in the municipality 110, when the employee 112 presses a procedure manual search software key on the screen displayed on the monitor 8 of the system 111, the procedure manual search instruction is sent to the system 111. to the business management system 100.

In step S515, CPU 1 transmits a search condition input screen to the terminal that received the instruction. The screen of the monitor 8 of the system 111 switches to the input screen. When the staff member 112 inputs search conditions for extracting the procedure manual on the input screen, the system 111 transmits the search conditions to the business management system 100 .

At step S520, CPU 1 acquires the search condition transmitted from the terminal (system 111).

At step S525, the CPU 1 accesses the database 140 based on the search condition and searches the procedure manual data 141 for the corresponding procedure manual.

In step S530, CPU 1 executes a marker tallying process, which will be described later. When this process is executed, markers are aggregated by municipality or by user.

In step S535, CPU 1 creates a search result screen.
In step S540, CPU 1 transmits the search result screen to the terminal (for example, system 111). When the system 111 receives the search result screen, the monitor 8 of the system 111 displays the search result screen. The staff member 112 can view the result screen that matches the entered search criteria, and can select the desired procedure manual on the result screen. For example, when the staff member 112 performs an operation (for example, inputting a check or other selection operation) to specify a procedure manual that the staff member 112 wishes to view, the system 111 issues a selection instruction including the identification number of the procedure manual designated by the operation. Send to the business management system 100 .

In step S<b>545 , CPU 1 receives the selection instruction transmitted from system 111 . The CPU 1 accesses the database 140 and extracts from the procedure manual data 141 the contents of the business procedure manual data selected by the employee 112 .

In step S550, CPU 1 transmits a screen displaying the contents of the procedure manual to the terminal (system 111). In one aspect, the screen is pre-stored in database 140 . In another aspect, the screen may be generated by CPU1. When the system 111 receives the screen, the monitor 8 displays the contents of the procedure manual. At this time, the monitor 8 can display a plurality of operating procedure manuals. In this case, the staff member 112 scrolls the screen to display the contents of a plurality of work procedure manuals that match the search conditions.

Officials 112 may view the displayed content and determine whether it is likely to help improve the operations of the municipality 110 to which they belong. When the employee 112 finds a work procedure manual of another local government that seems to be useful for improving the work, the staff member 112 provides positive evaluation results such as "useful" or "likes" to the work procedure manual as evaluation information. can be entered on the display screen of In this case, the system 111 transmits to the business management system 100 an instruction to give the positive evaluation result to the business procedure manual.

In step S555, the CPU 1 receives from the system 111 an instruction to add evaluation information to the procedure manual.

In step S560, CPU 1 creates a table that defines the assignment of the evaluation information.

Referring to FIG. 6, in step S610, CPU 1 identifies the first work procedure manual as a target for marker aggregation.

In step S620, CPU 1 acquires a procedure manual ID for identifying the business procedure manual.

At step S630, CPU 1 executes a marker search.
In step S640, CPU 1 determines whether the tabulation method is for each municipality or for each user. Whether the tabulation method is for each municipality or for each user is defined based on the settings specified in the system 111 by the user (staff member 112) using the business management system 100. FIG. The settings are included in the search conditions sent from the system 111 to the business management system 100 . When CPU 1 determines that the totaling method is for each municipality, it switches control to step SS650. On the other hand, when CPU 1 determines that the counting method is per user, it switches control to step S660.

In step S650, CPU 1 counts markers for each municipality. For example, the CPU 1 retrieves a business procedure manual to which evaluation information is added by extracting a corresponding record using the local government ID as a key from each table of business procedure manuals accumulated in the database 140 .

In step S660, the CPU 1 associates the procedure manual ID with the number of markers and temporarily stores them in the work area of the RAM 4. FIG.

At step S670, CPU 1 determines whether or not there is a next work procedure manual to be aggregated. This determination is based on, for example, when a plurality of operating procedure manuals satisfying the search conditions are extracted, whether or not there is a procedure manual to which a flag indicating the completion of marker aggregation is not attached to each procedure manual. done. When CPU 1 determines that there is the next operating procedure manual (YES in step S670), CPU 1 returns the control to step S620. Otherwise (NO in step S670), CPU 1 terminates control and returns control to the main process.

<Search results>
Search result screens will be described with reference to FIGS. 7 to 9. FIG. FIG. 7 is a diagram showing an example of the initial search screen displayed on the monitor 8 of the terminal (system 111, 121). Monitor 8 displays areas 710 and 720 . An area 710 accepts input of a keyword representing search conditions for operating procedure manuals. Area 720 accepts input of additional search criteria for narrowing the search. When the user clicks on area 720, a screen (FIG. 8) for entering the additional search criteria is displayed.

FIG. 8 is a diagram illustrating a screen for inputting additional search conditions displayed on the monitor 8. As shown in FIG. When the area 720 shown in FIG. 7 is clicked, the screen shown in FIG. 8 is displayed on the monitor 8. FIG. More specifically, area 810 accepts input of search refinement conditions. As an example, if a check is entered in the box 820 to select "helpful", the business procedure manuals evaluated as "helpful" by other users are narrowed down. In this case, "helpful" means a procedure manual that has been given positive evaluations such as "helpful" and "like" by users of other local governments who have seen the contents of the operating procedure manual. is.

FIG. 9 is a diagram showing a state in which a selection of a task for which the details of the procedure manual are desired to be browsed is accepted from the search result. The user can select the task by checking box 910 . Furthermore, when the user presses a soft key 920 while checking at least one box 910, the details of the procedure manual for the checked (=selected) task are expanded and displayed in a separate window. be. The user can learn how to proceed with similar work more efficiently by viewing the detailed contents of the work procedure manual displayed in this way.

<Assignment of evaluation information (marker)>
Assignment of evaluation information according to an embodiment will be described with reference to FIGS. 10 and 11. FIG. FIG. 10 is a diagram showing a screen on which detailed information of the work selected in FIG. 9 is disclosed. The detailed information screen includes areas 1010 and 1020 .

An area 1010 receives an input notifying that the detailed information is helpful to a user (a user of a municipality different from the municipality disclosing the operating procedure manual) who is the viewer of the detailed information.

Area 1020 represents the number of ratings given so far for the procedure manual. When a plurality of users evaluates the same procedure manual as "helpful", the mark (for example, heart mark) displayed in area 1020 switches according to the number of evaluations. In other aspects, the number of ratings themselves may be displayed.

FIG. 11 is a diagram illustrating a screen displayed when evaluation information is provided. In the state of the screen shown in FIG. 10, a user of a certain municipality browses the detailed information of the business procedure manual for the work performed in another municipality, and determines that it is "helpful". When the mark is touched or clicked with a mouse (not shown), the display mode of the mark is switched, as indicated by mark 1110 . Further, an icon 1120 in the area 1020 displays how many users evaluated the operating procedure manual currently displayed on the monitor 8 as "helpful". This allows a user who sees the operating procedure manual for the first time to judge the general usefulness of the operating procedure manual.

<Marker record>
Marker recording will be described with reference to FIGS. 12 and 13. FIG. FIG. 12 is a diagram illustrating a screen displayed on the monitor 8 before evaluation information is given to the selected business procedure manual. FIG. 13 is a diagram exemplifying a screen displayed on the monitor 8 after the evaluation information is given to the selected business procedure manual.

As shown in FIG. 12, the monitor 8 displays a list of jobs that match the search conditions entered by the user. Among these, as is clear from the area 1210, for the work “periodontal disease checkup”, the display mode of the mark is currently unchanged. indicates that it is not

After that, as shown in FIG. 11 described above, when a user who browses the detailed information of the work procedure manual for the work “periodontal disease checkup” judges that the detailed information was helpful, the mark in the area 1010 is displayed. Touch or click 1110. Information indicating that the work has been evaluated as “helpful” is transmitted to the work management system 100 from the terminal (for example, the system 111) used by the user. When the information is received, the business management system 100 accesses the database 140 and records the local government to which the user belongs, the user ID, and the date and time when the user was evaluated as "helpful" in the table 410 of the business procedure manual. .

Other users may then search the operating procedures and get the same search results. In this case, the monitor 8 of the terminal (for example, the system 121) used by the other user displays the search results in a state in which the evaluation information "helpful" that has already been given is reflected in the work.

For example, as shown in FIG. 13, in an area 1310 for the same work (periodontal disease checkup) as the work shown in FIG. This is different from the display mode of other marks (white). This means that the detailed information on the business procedure manual for periodontal disease examination was not evaluated as “helpful” by any user when the screen in FIG. It means that it was evaluated as "helpful" by As a result, other users who see the screen (Fig. 13) displayed after the screen of Fig. 12 is displayed will find that the business procedure manual for the periodontal disease examination can be helpful. I can judge.

In another aspect, if another user of the same municipality evaluates the same work as "helpful" using the same terminal (system 111) or another terminal, as in the case described above, , information indicating the evaluation is transmitted to the business management system 100 from the same terminal or another terminal. Alternatively, in still another aspect, when a user of another municipality uses a terminal (for example, system 121) to evaluate the same work as "helpful", the evaluation is transmitted to the business management system 100 from the same terminal or another terminal. In any case, when the information is received, the business management system 100 accesses the database 140 in the same manner as described above, and evaluates the municipality to which the user belongs, the user ID, and "helpful". The date and time are recorded in the table 410 of the operating procedure manual. In this way, each table of the database 140 accumulates evaluation information by each user, so that a user who seeks more efficient business procedures can easily find more useful procedure manuals.

<Addition of markers, aggregation and sorting>
Assignment, aggregation and sorting of evaluation information (markers) will be described with reference to FIGS. 14 to 16. FIG. FIG. 14 is a diagram showing an example of a screen displaying a list of tasks. FIG. 15 is a diagram showing an example of a screen displaying a list of the same tasks as a result of searching in another aspect. FIG. 16 is a diagram exemplifying a screen after the list shown in FIG. 15 is sorted.

In one aspect, the monitor 8 displays a screen 1400, as shown in FIG. Screen 1400 includes a list of tasks 1410 . Listing 1410 displays one or more jobs that match the search criteria entered in area 710 . As an example, since one marker is assigned to the task "test", the task has already been evaluated as "helpful" by other users.

In addition, when a considerable number of users (e.g., 11 to 50 people) evaluate other tasks (e.g., test task_issuance of medical insurance card for the elderly aged 75 or over) as “helpful”, each User evaluation information is also registered in the business management system 100 . That is, as described with reference to FIG. 10, on the screen displaying the detailed information of the selected work, the user evaluates the work procedure manual as "helpful" and touches the area 1010. Then, in the business management system 100, the evaluation information of the business is updated.

After that, when the user or another user executes a search again, the terminal (system 111, 121) displays the search result on the screen based on the updated evaluation information.

Specifically, the monitor 8 displays a screen 1500 as shown in FIG. Screen 1500 includes table 1510 . In an area 1520 included in the list 1510, two marks (heart marks) are highlighted for the task "Test task_Issuance of medical insurance card for the elderly aged 75 or over, etc.". This indicates that a considerable number of users (for example, 11 or more and 50 or less) who browsed the detailed information of the operating procedure manual evaluated that the operating procedure manual was helpful. According to the screen 1500 shown in FIG. 15, the user can grasp which work is evaluated by how many users.

Furthermore, by pressing a mark 1530 for accepting sort processing instructions, the user can sort the tasks in descending order of "helpful" evaluation.

Specifically, as shown in FIG. 16, a screen 1600 displays a state after sort processing of tasks in a list 1610 . A region 1620 displays the tasks in descending order of the number of "helpful" evaluations. In this state, when the user presses the mark 1630, the tasks can be rearranged in descending order of "helpful" evaluation.

<Select a work procedure manual with more than a certain number of evaluation information>
According to one embodiment, a plurality of retrieved operating procedures may be selectively displayed without displaying all of them. For example, the business management system 100 can cause the systems 111 and 121 to display business procedure manuals whose number of pieces of evaluation information is equal to or greater than a predetermined threshold.

Therefore, an example of selective display of the operating procedure manual will be described with reference to FIG. 17 . FIG. 17 is a diagram illustrating a mode of narrowing down and displaying operating procedure manuals according to the number of evaluation information.

In a certain aspect, when a user logs in to the system 111 and inputs search conditions, the CPU 1 of the business management system 100 extracts to the RAM 4 the business procedure manuals that match the search conditions. If the number of markers (evaluation information) assigned by the user is equal to or greater than a predetermined number, the CPU 1 extracts the work procedure manual from the work procedure manual extracted to the RAM 4 . Select a work procedure that satisfies For example, if the standard that the number of markers is 20 or more is specified, the CPU 1 selects the business procedure manuals D, B, and C and causes the monitor 8 of the system 111 to display them. The criteria may be specified by the user, or may be set in the business management system 100 and changed by the user as appropriate.

<Select a local government procedure manual similar to the size of the local government to which you belong>
Depending on the nature of the work, there may be cases where the contents of a procedure manual used in one municipality do not apply directly to the work carried out in another municipality. For example, there may be cases where business procedure manuals differ depending on the size of the local government (population, area, population density, etc.). Therefore, manuals that are useful in municipalities with similar attributes may also be useful in other municipalities.

Therefore, with reference to FIG. 18, another aspect of selective display of the operating procedure manual will be described. 18A and 18B are diagrams for explaining a case of selectively displaying business procedure manuals according to population.

In one aspect, the business management system 100 holds user attribute information in the user data 142 . The attribute information includes, in addition to the ID of the user, the ID of the municipality to which the user belongs, and the size of the municipality (population, area, etc.). Therefore, when a certain user logs in to the business management system 100, the business management system 100 extracts business procedure manuals that match the search conditions, taking into account the attributes of the user.

As an example, when a user belonging to a municipality with a population of 100,000 logs into the business management system 100 from the system 111, the business management system 100 detects that the municipality to which the logged-in user belongs has a population of 100,000. Information is obtained from user data 142 . The CPU 1 of the business management system 100 extracts business procedure manuals that match the search conditions input by the user, and temporarily stores them in the RAM 4 . Furthermore, the CPU 1 refers to the attributes of the user, and selects the business procedure manuals B and D of municipalities having a population size similar to that of the municipality to which the user belongs, as display targets. A similar scale means a range defined by a certain range such as plus or minus 20% of the population of the municipality to which the user belongs, for example.

The business management system 100 generates screen data for displaying the selected business procedure manuals B and D, and transmits the generated screen data to the system 111 . When the system 111 receives the screen data, it displays the business procedure manuals B and D on the monitor 8 . As a result, the user can search for operating procedure manuals used in other municipalities of the same size as the municipality to which he/she belongs, so that he/she can browse easily applicable procedure manuals.

< Aggregate markers assigned by users of the same size organization >
Another aspect will be described with reference to FIGS. 19-21. FIG. 19 is a diagram showing the relationship between each user of each municipality and each operation procedure manual (1st operation procedure manual to 5th operation procedure manual) to which the user has added a marker (reference). .

As an example, the first user belonging to the municipality A gives the first operating procedure manual and the third operating procedure manual a marker of "helpful". On the other hand, a fifth user who belongs to the same municipality A has marked the first operating procedure manual and the fifth operating procedure manual.

FIG. 20 is a diagram showing an example of selecting a business procedure manual for a municipality according to the size of the municipality to which the user belongs when a sixth user (sixth user) newly logs in to the business management system 100.

If the scale of the municipality to which the sixth user belongs is 100,000, the business management system 100 reads the procedure manuals to which evaluation information has been added by other users who belong to the municipality of the same scale from the procedure manual data 141. . As exemplified in FIG. 19, the users who belong to a municipality of the same size as the municipality to which the sixth user belongs are the second user (municipality B) and the fourth user (municipality D). Therefore, the CPU 1 of the work management system 100 presents the work procedure manual to which the second user and the fourth user have attached the evaluation information to the sixth user. In the case of FIG. 20, the second operating procedure manual, the third operating procedure manual and the fourth operating procedure manual are presented to the sixth user. Since the operating procedure manuals of municipalities of similar scale are displayed, the user is saved from the trouble of excluding the operating procedure manuals of different scale municipalities that may be judged inappropriate for application.

FIG. 21 is a diagram exemplifying a manner in which a business procedure manual is extracted when a user belonging to a municipality of another size logs into the business management system 100. As shown in FIG.

When the scale of the municipality to which the seventh user belongs is 1 million, the business management system 100 reads the procedure manuals to which the evaluation information has been added by other users who belong to the municipality of the same scale from the procedure manual data 141. . As exemplified in FIG. 19, the users who belong to a municipality similar in size to the municipality to which the seventh user belongs are the first user (municipality A), the third user (municipality C), and the fifth user. (Local government A). Therefore, the CPU 1 of the business management system 100 presents the business procedure manual to which the first user, the third user, and the fifth user have provided the evaluation information to the seventh user. In the case of FIG. 21, the first operating procedure manual, the third operating procedure manual, and the fifth operating procedure manual are presented to the seventh user. In this case as well, the operating procedure manuals of municipalities of the same size are displayed, so that the user can save the trouble of excluding the operating procedure manuals of different municipalities whose application may be judged inappropriate.

<Assignment of evaluation information by municipality>
In the above description, when an individual user determines that a certain operating procedure manual is "helpful", the operating procedure manual is given evaluation information (marker). In another aspect, evaluation information may be given on an organizational basis (that is, on a municipality basis such as a municipality or a prefecture) rather than on an individual basis.

Therefore, with reference to FIG. 22, a mode in which evaluation information is assigned not for each user but for each municipality will be described. FIG. 22 is a diagram exemplifying a manner in which evaluation information (markers) is provided for each municipality.

According to this aspect, even if a plurality of users belonging to the same municipality give evaluation information that is "helpful" to a certain business procedure manual, the business management system 100 allows the plurality of users It is assumed that the local government to which the business procedure belongs has given evaluation information to the operating procedure manual, and a table 410 (FIG. 4) is created. In this case, table 410 will include information identifying the local government.

As an example, when a staff member belonging to the municipality 2200 uses the system 111 to assign for the first time "helpful" to a business procedure manual used in another municipality, the system 111 Information indicating that the employee gave the work procedure manual "helpful" evaluation information is sent to the work management system 100 . The business management system 100 registers the information in the table 410. FIG. Then, when another employee who belongs to the same municipality 2200 browses the same operating procedure manual and assigns “helpful” to the business management system 100. Based on the information received from the first employee, the business management system 100 records that the local government 2200 has given evaluation information to the business procedure manual. Do not update your assessment as a city based on information received from With such a configuration, the business management system 100 can notify the systems 111 and 121 of which local government evaluates the business procedure manual. (Each employee).

Note that the business management system 100 can hold individual evaluations by each user for each business procedure manual in addition to the evaluation contents by the local government 2200 . Therefore, in other aspects, when the Municipality 2200 is asked to provide details of the evaluation (how many staff members evaluated it, which department's staff evaluated it, etc.) may be provided.

<Give evaluation information when the number is more than a certain number>
In another aspect, the operating procedure manual is evaluated when a certain number or a certain percentage or more of evaluation information is given, instead of the evaluation information of the operating procedure manual by each user itself. A configuration may be employed.

Therefore, with reference to FIG. 23, a mode in which a business procedure manual is evaluated according to the other aspect will be described. FIG. 23 is a diagram exemplifying a manner in which evaluation information is added to a business procedure manual when a plurality of staff belonging to a certain municipality 2300 evaluates the business procedure manual.

Depending on the content of the work, a plurality of employees of the same municipality 2300 may use the work management system 100 to view the work procedure manuals of other municipalities and evaluate them individually. In that case, depending on the number of staff members of the municipality 2300, the evaluation of the operating procedures in the other municipality may not be accurately reflected. For example, if there are 100,000 employees in 2,300 local governments, and 1,000 employees provide evaluation information (markers), only 1% of the employees evaluated it as “helpful.” . Therefore, it may be desirable to use the ratio of the number of evaluated staff members to the total number of staff members of the municipality 2300 as the evaluation of the operating procedure manual, rather than the number of evaluated staff members themselves.

Therefore, the business management system 100 according to the other aspect evaluates the same business procedure manual when a predetermined percentage or more of the employees of the same local government 2300 evaluate the same business procedure manual as “helpful”. A configuration may be adopted in which information is given to the operating procedure manual. The preset constant percentage is, for example, a numerical value such as 50% or 60%, and can be set by the administrator of the business management system 100 or the user of the business management system 100 . With such a configuration, the user can extract business procedure manuals that have received significant evaluation.

<Evaluation by a representative of the organization>
In a certain aspect, when a representative of a local government evaluates a work procedure manual as “helpful”, the evaluation may be sent to the business management system 100 as an evaluation of the local government.

Therefore, with reference to FIG. 24, the business management system 100 according to the other aspect will be described. FIG. 24 is a diagram exemplifying a manner in which evaluation information is given to a business procedure manual X when a general employee and a representative evaluate the business procedure manual X in a certain local government 2400 .

When the same operating procedure manual X is evaluated as "helpful" by a plurality of users, the degree of "helpful" may differ depending on the experience and position of the user who evaluated it. For example, if you are a new staff member, there may be cases where you evaluate all the operating procedure manuals of other local governments as "helpful." Therefore, the business management system 100 according to a certain aspect may regard the business procedure manual X as "helpful" when the representative of the local government evaluates the business procedure manual X as "helpful". .

As an example, when an inexperienced staff member 2410 in the municipality 2400 evaluates the work procedure manual X as “helpful”, the ID of the staff member 2410, the ID of the work manual X, and the evaluation information are sent from the system 111 to the work management system. 100. The business management system 100 updates the table 410 to record that the business procedure document X has been evaluated by the user (staff member 2410). The same is true when the employee 2420 evaluates the operating procedure document X.

At this point, when the business management system 100 receives a search request for a business procedure manual that has been evaluated by the local government from another local government, the business procedure manual X has not been evaluated by the local government 2400, so it is not included in the search results. .

After that, when the representative 2430 of the municipality 2400 evaluates the operating procedure document X as "helpful", the ID of the representative 2430, the ID of the operating procedure document X, and the evaluation information are sent to the municipality 2400 terminals (for example, systems 111 and 121) to the business management system 100. FIG. The business management system 100 updates the table 410 to record that the business procedure document X has been evaluated by the representative user (representative 2430).

Thereafter, when the business management system 100 receives a search request for a business procedure manual evaluated by another local government from another local government, it can extract search results including the business procedure manual X. FIG. As a result, it is possible to extract the business procedure manual evaluated by the representative.

<Aggregation by user>
In another aspect, each user's evaluation of the work procedure manual A may be sent to the work management system 100 as is, regardless of the user's attribute or position.

FIG. 25 is a diagram illustrating a mode in which user evaluations are registered in the business management system 100 as they are. In a certain aspect, if multiple users (employees) evaluate Operation Manual A as “helpful” regardless of the municipality to which they belong, the ID of each user, the ID of the evaluated Operation Manual A, and evaluation information is transmitted from the system 111 to the business management system 100 . As a result, the work management system 100 acquires the evaluation information for each user, which is the minimum unit of evaluators, and updates the database 140 by associating the ID of each user who evaluated the work procedure manual A. FIG. Since the work management system 100 has the evaluation information of the minimum unit, it is possible to extract the evaluation result at the user level who evaluated the work procedure manual.

<Switching aggregation units>
In another aspect, the business management system 100 may switch the unit for aggregating the evaluation information of each business procedure manual. For example, the business management system 100 can switch between evaluation information by each user and evaluation information by organization (for example, local government).

Therefore, another aspect will be described with reference to FIG. 26 . FIG. 26 is a diagram exemplifying that evaluation information possessed by the business management system 100 can be switched between user units and local government units.

As described above, the business management system 100 holds evaluation information by each user in the database 140 . Therefore, this user-based evaluation information is the minimum unit of aggregation. Therefore, when an aggregation unit different from the user unit, for example, an aggregation by a municipality unit is requested, the business management system 100 aggregates the evaluation results of the users belonging to the municipality, and aggregates by the municipality unit. Results can be extracted.

<For evaluation by specific users>
In still another aspect, only evaluation information by a specific user may be searched by the business management system 100 . For example, a business procedure manual evaluated as "helpful" by an operator or person in charge of the business management system 100 in each local government may be searched by users of other local governments. For example, in each department of each local government, if an employee who is familiar with the business of the department is the operator of the business management system 100 in the department, the evaluation by the employee is better than the evaluation by other employees who are not familiar with the business. may also be accurate. Therefore, a business procedure manual evaluated as "helpful" by a specific user may be searched for later.

Therefore, with reference to FIG. 27, the still another aspect will be described. FIG. 27 is a diagram explaining that only evaluation information by a specific user is subject to search by other users.

In a certain aspect, when staff members 2710, 2711, and 2712 of municipality X evaluate a work procedure manual as “helpful,” evaluation information by individual users is transmitted to the work management system 100 and stored in the database 140. be done. Furthermore, if the employee 2710 among the users has an additional attribute of “operator”, information on that attribute is also stored in the database 140 .

Thereafter, when staff members 2720, 2730, and 2740 of other local government Y enter search conditions to search for a work procedure manual, the work management system 100 finds a work procedure Search for books. A specific user (for example, an operator of the business management system 100, a staff member who is considered to be familiar with the business, etc.) searches for the business procedure manual evaluated as “helpful”, so it is necessary The search accuracy of the operating procedure manual can be improved.

As described above, the business management system 100 stores the evaluation information transmitted from each local government in the database 140 in association with the business procedure manual and the user ID. The business management system 100 searches for business procedure manuals that satisfy search conditions received from the systems 111 and 121 and transmits the search results to the systems 111 and 121 . As a result, the user can easily acquire the information of the operating procedure manuals of other local governments that are set to be sharable. In addition, each user in different organizations can share business procedure information within the permitted range.

It should be considered that the embodiments disclosed this time are illustrative in all respects and not restrictive. The scope of the present invention is indicated by the scope of the claims rather than the above description, and is intended to include all modifications within the scope and meaning of equivalents of the scope of the claims.

The disclosed technology can be used by companies, local governments, medical institutions, and other organizations that perform similar tasks to those performed by other organizations.

1 CPU, 2 mouse, 3 keyboard, 4 RAM, 5 hard disk, 6 optical disk drive, 7 communication interface, 8 monitor, 9 CD-ROM, 100 business management system, 101 Internet, 110, 120, 2200, 2300, 2400 local government , 111, 121 system, 112, 122, 2410, 2420, 2710, 2711, 2712, 2720, 2730, 2740 staff, 130 business server, 131 preparation unit, 132 procedure manual data analysis unit, 133 procedure manual preparation unit, 134 procedure Document search unit 135 Procedure comparison unit 136 Maintenance unit 140 Database 141 Procedure manual data 142 User data 143 Local government data 150 File server 151 Original procedure manual 152 Procedure manual format 200 Computer system 410, 420, 430 table, 710, 720, 810, 1010, 1020, 1210, 1310, 1520, 1620 area, 820, 910 box, 920 soft key, 1110 mark, 1120 icon, 1400, 1500, 1600 screen, 1410, 1510, 1610 List, 1530, 1630 Mark, 2430 Representative.

Claims (15)

A business procedure information sharing system,
Acquisition means for acquiring work procedure information indicating the procedure of work performed in an organization;
providing means for providing the user with the business procedure information of a plurality of organizations different from the organization to which the user belongs;
According to an instruction from a user, an evaluation information adding means for adding evaluation information to the operating procedure manual, and an aggregating means for aggregating the evaluation information given by a plurality of users,
The business procedure information sharing system, wherein the providing means generates business procedure manual information to be provided to the user based on the aggregation result of the aggregating means, and provides the generated business procedure manual information. 2. The business procedure information sharing system according to claim 1, wherein, when providing the business procedure information to the user, said providing means also provides a summary result of evaluation information added to said business procedure information. 3. The business procedure information sharing system according to claim 1 or 2, wherein said providing means is means for causing a terminal viewed by a user to present the business procedure information, and presents the business procedure information in descending order of assigned evaluation information. 2. The business procedure information sharing system according to claim 1, wherein said providing means selects the business procedure information to be provided to the user according to the aggregation status of the evaluation information, and provides the selected business procedure information to the user. further comprising means for obtaining information regarding the size of each organization;
2. The business procedure information sharing system according to claim 1, wherein said providing means narrows down the business procedure information of other organizations having a scale similar to that of the organization to which the user belongs, and provides said narrowed down business procedure information. further comprising means for obtaining information regarding the size of each organization;
2. The business procedure information sharing system according to claim 1, wherein said aggregating means aggregates evaluation information given by users of an organization of the same size as an organization of a user who intends to provide business procedure information. 7. The work procedure information sharing system according to claim 1, wherein said aggregating means aggregates said evaluation information on an organizational basis. 8. The business procedure information sharing system according to claim 7, wherein aggregating said evaluation information in units of said organization includes aggregating the number of organizations to which users assigned evaluation information belong. 9. The method according to any one of claims 7 and 8, further comprising determining means for determining that the organization has provided the evaluation information based on the fact that a predetermined percentage of the users belonging to the organization have provided the evaluation information. Business procedure information sharing system described in 10. The business procedure information sharing system according to any one of claims 7 to 9, further comprising judging means for judging that the organization has provided the evaluation information based on the fact that the representative user of the organization has provided the evaluation information. 7. The work procedure information sharing system according to claim 1, wherein said aggregating means aggregates said evaluation information on a user-by-user basis. 12. The business procedure information sharing system according to any one of claims 7 to 11, wherein said aggregating means can switch between aggregating on an organizational basis and aggregating on a user basis. 13. The business procedure information sharing system according to any one of claims 1 to 12, wherein said aggregating means aggregates only evaluation information given by a specific user. A method for sharing operating procedure information, comprising:
obtaining business procedure information indicating the procedures of the business performed in the organization;
providing the user with the business procedure information of a plurality of organizations different from the organization to which the user belongs;
According to an instruction from a user, an evaluation information adding means for adding evaluation information to a business procedure manual; and a step of aggregating evaluation information given by a plurality of users,
A method for sharing business procedure information, wherein the providing step includes generating business procedure information to be provided to a user based on an aggregation result, and providing the generated business procedure information. A program for allowing a computer to share business procedure information, said program comprising:
obtaining business procedure information indicating the procedures of the business performed in the organization;
providing the user with the business procedure information of a plurality of organizations different from the organization to which the user belongs;
executing an evaluation information adding means for adding evaluation information to a business procedure manual and a step of aggregating evaluation information given by a plurality of users according to an instruction from a user;
A program, wherein the step of providing includes a step of generating business procedure manual information to be provided to a user based on an aggregation result, and providing the generated business procedure manual information.

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