JP2023108193A - Incoming call control apparatus, incoming call control method, and program - Google Patents

Abstract

To provide an incoming call control apparatus which contributes to reduction of power consumption.SOLUTION: An incoming call control apparatus 2 includes an entry-exit information acquisition unit which acquires entry-exit information of a user from an entry-exit management system 1; an attendance monitoring sensor control unit which controls starting/stopping an attendance monitoring sensor on the basis of the entry-exit information of the user; an attendance determination unit which determines whether the user is present or not, on the basis of the presence/absence of the attendance information of the attendance monitoring sensor, and outputs a determination result; a base station information acquisition unit which acquires, from a private branch exchange 3, connection information indicating that wireless terminals Ap, Bp, Cp, Dp are connecting to one of base stations; and an incoming call control unit which controls, on the basis of the result determined by the attendance determination unit and the connection information of the base station, incoming call processing of the private branch exchange 3 for the wireless terminals.SELECTED DRAWING: Figure 1

Description

The present invention relates to an incoming call control device, an incoming call control method, and a program in a private telephone system.

As an example of a private telephone system, when there is an incoming call to the telephone of an absentee, the ringer will ring continuously if there is no one to answer the call, resulting in wasted power consumption. Patent Literature 1 describes an absence transfer system that eliminates the need to manually set a private branch exchange or key telephone device to be absent by monitoring presence or absence using a sensor. In the premises telephone system, the presence or absence status is monitored by a sensor, and if there is an incoming call to the telephone terminal during absence, the telephone terminal in the nearest transmission/reception area in the transmission/reception area or the transmission/reception area in which the person is present are forwarded to one of the telephone terminals.

Japanese Patent Application Laid-Open No. 2008-258933

However, in the call forwarding system described above, since it is necessary to constantly monitor changes in presence or absence, the circuit for monitoring always operates, so there is a problem that power consumption is wasted.

SUMMARY OF THE INVENTION It is an object of the present invention to provide an incoming call control device, an incoming call control method, and a program that can contribute to reducing power consumption.

The incoming call control device of the present invention comprises an entrance/exit management system for outputting entrance/exit information indicating entrance/exit of a user corresponding to a wireless terminal; and a private branch exchange accommodating a base station corresponding to the seat corresponding to the user and a base station not corresponding to the seat corresponding to the user. An incoming call control device for controlling incoming calls to the wireless terminal, comprising: an entrance/exit information acquiring unit for acquiring entrance/exit information of the user from the entrance/exit management system; and an entrance/exit information of the user. a presence monitoring sensor control unit for controlling activation and deactivation of the presence monitoring sensor, and determining whether or not the user is present at the seat based on the presence or absence of the presence information of the presence monitoring sensor. a base station information acquisition unit that acquires connection information indicating that the wireless terminal is connected to one of the base stations from the private branch exchange; an incoming call control unit that controls incoming call processing to the wireless terminal by the private branch exchange based on the determination result of the determination unit and the connection information of the base station.

The incoming call control method of the present invention comprises an entrance/exit management system for outputting entrance/exit information indicating entrance/exit of a user corresponding to a wireless terminal; and a private branch exchange accommodating a base station corresponding to the seat corresponding to the user and a base station not corresponding to the seat corresponding to the user. An incoming call control method in an incoming call control device for controlling incoming calls to the wireless terminal, comprising: an entrance/exit information acquiring step of acquiring entrance/exit information of the user from the entrance/exit management system; A presence monitoring sensor control step for controlling activation and deactivation of the presence monitoring sensor based on entrance/exit information; a base station information acquisition step of acquiring connection information indicating that the wireless terminal is connected to one of the base stations from the private branch exchange; and an incoming call control step of controlling incoming call processing of the private branch exchange to the wireless terminal based on the determination result of the presence determination step and the connection information of the base station.

An incoming call control program according to the present invention comprises an entrance/exit management system for outputting entrance/exit information indicating entrance/exit of a user corresponding to a wireless terminal; and a private branch exchange accommodating a base station corresponding to the seat corresponding to the user and a base station not corresponding to the seat corresponding to the user. A program for causing a computer installed in an incoming call control device for controlling incoming calls to the wireless terminal to execute incoming call control, the entering/exiting program acquiring entering/leaving information of the user from the entering/exiting management system. a building information acquisition step; a presence monitoring sensor control step of controlling activation and deactivation of the presence monitoring sensor based on the entering/leaving information of the user; and presence/absence of the presence information of the presence monitoring sensor. a step of judging whether or not the user is present at the seat and outputting the judgment result; a base station information obtaining step obtained from an exchange; and an incoming call control step of controlling incoming call processing of the private branch exchange to the wireless terminal based on the determination result of the presence determination step and the connection information of the base station. and is characterized by executing

According to the incoming call control device, incoming call control method and program of the present invention, by interlocking with the entrance/exit management system, it is possible to forward the incoming call to the seat of the absent person without allowing the incoming call to the seat of the absent person to be forwarded individually in advance. If it is known that the user of the terminal is absent, it is possible to contribute to the reduction of power consumption by not operating the monitoring circuit or the like.

1 is a system configuration diagram conceptually showing a private telephone system including an incoming call control device that is an example of an embodiment of the present invention; FIG. 2 is a system configuration diagram conceptually showing one aspect of a private telephone system including the incoming call control device of FIG. 1; FIG. 2 is a system configuration diagram conceptually showing another aspect of the private telephone system including the incoming call control device of FIG. 1; FIG. 2 is a system configuration diagram conceptually showing still another aspect of the private telephone system including the incoming call control device of FIG. 1; FIG.

A private telephone system including an incoming call control device according to an embodiment of the present invention will be described below with reference to the drawings.

(Description of configuration)
FIG. 1 is a system configuration diagram conceptually showing a private telephone system 100 including an incoming call control device that is an example of an embodiment of the present invention.

A private branch telephone system 100 includes an entrance/exit management system 1 that executes entrance/exit management of people, an incoming call control device 2, a private branch exchange (PBX: Private Branch Exchange) 3, and wireless terminals accommodated in the private branch exchange. Base stations (also referred to simply as base stations) 4 and 5, wireless terminals Ap, Bp, Cp, and Dp connected to the base stations, and presence monitoring sensors 10, 11, 12, and 13 connected to the incoming call control device 2. and consists of The number of base stations, wireless terminals, and presence monitoring sensors shown in the figure is an example and is not limited to the numbers shown. Presence monitoring sensors can be provided corresponding to the number of terminals.

The entrance/exit management system 1, the private branch exchange 3, and the presence monitoring sensors 10, 11, 12, and 13 are connected to the incoming call control device 2 via Ethernet or the like so as to be communicable.

[Entrance control system]
An entrance/exit management system 1 connected to an incoming call control device 2 receives entrance/exit information indicating entrance/exit of users A, B, C, and D corresponding to wireless terminals Ap, Bp, Cp, and Dp. Output to the control device 2 . Here, entry/exit management refers to managing the entry and exit of all people entering and exiting buildings and facilities such as offices, preventing the entry of people other than those involved, and determining what kind of people are It means to manage where and on what date and time of access. For example, if users A, B, C, and D are employees, an entrance/exit management system 1 that manages these people uses electronic devices to carry IC cards and biometric authentication (faces, fingerprints, etc.) of people if they are employees. etc.), or an electronic device personnel management system that centrally manages the input of ID codes by employees by standardizing them.

[Private branch exchange system]
The private branch exchange 3 is an electronic digital exchange that connects extension telephones with the public network NW and extension telephones, and particularly includes IP-PBX. Although not shown, the private branch exchange 3 generally includes a CPU that controls the entire device according to a software program, an extension circuit prepared for each extension telephone, a circuit that connects a subscriber telephone line, a dedicated line, etc., a dial pulse, a A sender for sending a push signal, a switch circuit for connecting communication paths, etc. are each packaged and accommodated in one or more racks.

The wireless terminals Ap, Bp, Cp, and Dp of the extension telephones are, for example, PHS (Personal Handy-phone System) terminals that can be used as cordless for office use. ). A PHS terminal compatible with the private standard can be used as an extension telephone. As shown in FIG. 1, the transmission/reception area 4E of the base station 4 includes a wireless terminal Ap and a wireless terminal Bp, and the transmission/reception area 5E of the base station 5 includes a wireless terminal Cp and a wireless terminal Dp.

The public network NW includes a mobile phone network (LTE (Long Term Evolution) or 4G (fourth generation mobile communication standard) or 5G (fifth generation mobile communication standard)), IP (Internet Protocol) line network, public switched telephone In addition to the network, for example, a public line network such as a satellite communication network, various WANs (Wide Area Networks), and dedicated line networks such as VoIP (Voice over Packet Network) may be used.

[Incoming control device]
The incoming call control device 2 shown in FIG. 1 is a computer device, which includes a CPU (Central Processing Unit), a storage device, processing requests and information input from maintenance personnel, and processing results, which are connected to each other by an internal bus (not shown). It has an input section, an output section, a communication section, etc., which are interfaces for replying to the maintenance person. Input information and the like are acquired by the incoming call control device 2 via the input unit and the communication unit.

Examples of storage devices include RAMs, HDDs (Hard Disk Drives), SSDs (Solid State Drives), and flash memories, which store various programs and data and serve as work areas for the CPU. The input unit includes a keyboard, mouse, etc. for inputting commands and data by maintenance personnel. As an output unit, there is a display or the like for displaying a state to a maintenance person or the like who inputs data. The communication unit communicates with the entrance/exit management system 1 and the private branch exchange 3 to transmit and receive data.

The overall operation of the incoming call control device 2 is controlled by a CPU following an operating system (OS) software program installed in the storage device. The CPU executes incoming call control in accordance with various application software stored in the storage device, for example, in accordance with incoming call control application software.

The installed application software for incoming call control is developed in the storage device, and thereby the CPU performs the following functions:
(1) an entrance/exit information acquisition unit PKP;
(2) presence monitoring sensor control unit FCT;
(3) presence determination unit FJP;
(4) a base station information acquisition unit DCP;
(5) Functions as an incoming call controller CCT.

The entrance/exit information acquisition unit PKP acquires entrance/exit information of users A, B, C, and D corresponding to the wireless terminals Ap, Bp, Cp, and Dp from the entrance/exit management system 1 .

The presence monitoring sensor control unit FCT activates the presence monitoring sensors 10, 11, 12, and 13 based on the entrance/exit information of the users A, B, C, and D of the wireless terminals Ap, Bp, Cp, and Dp. (when entering) and stop (when leaving). Thereby, power consumption can be reduced. Each presence monitoring sensor is a human sensor such as a camera or an infrared sensor placed at or near the seat of each user. A call is made to the incoming call control device 2 .
Seat presence monitoring sensors 10, 11, 12, and 13 are arranged corresponding to the seats of users A, B, C, and D to indicate that users A, B, C, and D are present. Seat information (for example, information indicated by ● in FIG. 1) is output to the seat presence monitoring sensor control unit FCT and sent to the seat presence determination unit FJP. In other words, the incoming call control device 2 is also a person's presence monitoring device.

Specifically, the presence monitoring sensor 10 detects the presence or absence of the user A of the wireless terminal Ap, and the presence monitoring sensor 11 detects the presence or absence of the user B of the wireless terminal Bp. The monitoring sensor 12 detects the presence or absence of the user C of the wireless terminal Cp, and the presence monitoring sensor 13 detects the presence or absence of the user D of the wireless terminal Dp.

The presence determination unit FJP determines whether or not users A, B, C, and D are present (absent) based on presence/absence of presence information from the presence monitoring sensors 10, 11, 12, and 13. The result is output and sent to the incoming call controller CCT.

The base station information acquiring unit DCP acquires connection information indicating that the wireless terminals Ap, Bp, Cp, and Dp are connected to the base stations 4 and 5 from the private branch exchange 3 for each wireless terminal, and transmits the connection information to the incoming call control unit CCT. send. Here, the base station 4 corresponds to the seats initially corresponding to the users A and B, and the base station 5 does not initially correspond to them. Also, the base station 5 corresponds to the seats initially corresponding to the users C and D, and the base station 4 does not initially correspond to them. Each wireless terminal is connected to one of the base stations as it moves.

The incoming call controller CCT selects wireless terminals Ap, Bp, Cp, Control incoming call processing to Dp.

The incoming call controller CCT is a table that the private branch exchange 3 refers to for incoming call processing based on the determination result and connection information;
(1) Wireless terminals Ap, Bp, Cp, corresponding sensor IDs of presence monitoring sensors 10, 11, 12, 13 corresponding to employee IDs of employee ID cards of users A, B, C, and D of each wireless terminal, A user sensor terminal table that associates the terminal ID of Dp,
(2) an entrance/exit table for managing the state of entry or exit of the employee ID of each wireless terminal user;
(3) A sensor table for managing the presence or absence status of each presence monitoring sensor, and (4) A base station table for managing the connection status of each wireless terminal to the base station, which are updated according to changes. and manage.

When the incoming call control device 2 receives the employee ID of the user of each wireless terminal from the entrance/exit management system 1, it activates the corresponding presence monitoring sensor, and the presence monitoring sensor detects the presence of the user of each wireless terminal. or detecting absence, receiving the connection status of the base station of each wireless terminal from the private branch exchange 3, and based on the presence or absence status of the presence monitoring sensor and the connection status of the base station of each wireless terminal, The private branch exchange 3 controls incoming call processing to each wireless terminal.

[Example of operation of incoming call control device]
First, assuming that no one has entered the building, the incoming call control device 2 sets all users of the wireless terminals Ap, Bp, Cp, and Dp to be absent. Assume that users A, B, and D of incoming call control wireless terminals Ap, Bp, and Dp have entered the building. The entrance/exit management system 1 informs the incoming call control device 2 that the users A, B, and D of the wireless terminals Ap, Bp, and Dp have entered the building, and puts the corresponding presence monitoring sensors 10, 11, and 13 into an operable state. do.

The presence monitoring sensors 10, 11 and 13 that have become operable are once placed in the presence state when the corresponding wireless terminal users A, B and D are present at their seats.
The presence or absence of the seat monitoring sensor is determined as follows (1) to (6). Then, each state is notified to the incoming call control device 2 .
(1) If a certain user's wireless terminal is still connected to the base station transmitting/receiving area in which it was originally located and the seat presence monitoring sensor detects that the user is seated, the user is assumed to be seated.
(2) If a certain user's wireless terminal is still connected to the base station transmitting/receiving area where it was originally located and the presence monitoring sensor detects absence, the user is assumed to be absent. For example, as shown in FIG. 2, the seat presence monitoring sensor control unit FCT activates the seat presence monitoring sensor 12 corresponding to the seat of user C when user C has entered the building in the entering/exiting information. If the user C is not present in the seat presence determination unit FJP (absence information indicated by a white circle), the incoming call control unit CCT determines that there is connection information of the base station 5 corresponding to the seat corresponding to the user C. However, the private branch exchange 3 does not control the call to the wireless terminal Cp corresponding to the user C who is not present.
(3) When the connection of a certain user's wireless terminal is switched between base station transmission/reception areas, and the presence monitoring sensor is in an absent state, it is assumed that the user carries the wireless terminal and moves to another place, and the wireless terminal is displayed. Since it is possible to
(4) If a certain user's wireless terminal connection is switched to an area other than the original base station transmission/reception area and the presence monitoring sensor becomes occupied, the user returns to his/her seat without holding the wireless terminal. Since I cannot answer the phone, I am in the absent state. That is, as shown in FIG. 3, the seat presence monitoring sensor control unit FCT activates the seat presence monitoring sensor 12 corresponding to the seat of user C when user C is in the building in the entering/leaving information. , even if the user C is present in the determination result of the seat presence determination unit FJP, the incoming call control unit CCT does not have the connection information of the base station 5 corresponding to the seat corresponding to the user C (out of range). Then, the private branch exchange 3 is not allowed to control the call to the wireless terminal Cp corresponding to the user C who is present.
(5) When the connection of a certain user's wireless terminal is switched to the base station transmission/reception area where the user was originally located, and the presence monitoring sensor indicates that the user is seated, it is assumed that the user has returned to his or her seat with the wireless terminal, and the presence state is assumed. do.
(6) When information indicating that a certain user leaves the building and leaves the building is output by the entrance/exit management system 1, the operation of the presence monitoring sensor is stopped, and the user is in an absent state. For example, as shown in FIG. 4, the seat presence monitoring sensor control unit FCT stops the seat presence monitoring sensor 12 corresponding to the seat of user C because the user C has not entered the building in the entrance/exit information. The incoming call controller CCT does not cause the private branch exchange 3 to control the call to the wireless terminal Cp corresponding to the user C.

As an example of call control, when there is an incoming call to user A from the public network NW, the private branch exchange 3 inquires of the incoming call control device 2 whether the user A corresponding to the presence monitoring sensor 10 is present or absent. , since the user A is in the seated state, the ringer is sounded to the wireless terminal Ap, and the user A talks.

As another example of call control, when there is an incoming call to user C from the public network NW, the private branch exchange 3 notifies the incoming call control device 2 of the presence or absence of the user C corresponding to the presence monitoring sensor 12. inquire. Since user C is absent, it is known that he cannot answer the call even if he calls user C. Therefore, it is confirmed that user D belongs to the transmission/reception area 5E of the same base station 5. call to the wireless terminal Dp. As a result, the ringer of the wireless terminal Cp of the user C will not ring.

According to this embodiment, in the in-house telephone system, the interlocking entrance/exit management system 1 and the attendance monitoring sensor for monitoring the presence or absence of the person are enabled to detect the presence or absence of the person to whom the call is received in advance. By knowing the status, it is possible to reduce incoming calls to calls that cannot be answered and to limit incoming calls to calls that can definitely be answered.

In addition, according to this embodiment, by grasping the absence state on the entrance/exit management system 1 side, the number of incoming calls to calls that are known to be absent but cannot be answered is reduced, and the incoming calls are limited to calls that can always be answered. can do.

By interlocking the telephone system with the entrance/exit management system 1, the private branch exchange 3 can call the telephone terminals of other persons present without calling the telephone terminals of the absent persons.

2 Incoming control device 3 Private branch exchange 4, 5 Base station 10, 11, 12, 13 Presence monitoring sensor 100 Private telephone system Ap, Bp, Cp, Dp Wireless terminal PKP Entrance/exit information acquisition unit FCT Presence monitoring sensor control unit FJP Presence determination section DCP Base station information acquisition section CCT Incoming call control section

Claims (6)

An entry/exit management system for outputting entry/exit information indicating entry/exit of a user corresponding to a wireless terminal, and presence information indicating that the user is present in a seat corresponding to the user and a private branch exchange accommodating a base station corresponding to the seat corresponding to the user and a base station not corresponding to the seat corresponding to the user, and controls incoming calls to the wireless terminal via the private branch exchange. An incoming control device for
an entrance/exit information acquisition unit that acquires entrance/exit information of the user from the entrance/exit management system;
a presence monitoring sensor control unit that controls activation and deactivation of the presence monitoring sensor based on the entering/leaving information of the user;
a presence determination unit that determines whether or not the user is present at the seat based on the presence or absence of the presence information from the presence monitoring sensor and outputs a determination result;
a base station information acquiring unit that acquires connection information indicating that the wireless terminal is connected to one of the base stations from the private branch exchange;
an incoming call control unit for controlling incoming call processing of the private branch exchange to the wireless terminal based on the determination result of the presence determination unit and the connection information of the base station;
An incoming call control device comprising: The presence monitoring sensor control unit stops the presence monitoring sensor corresponding to the seat of the user who has not entered the building when the user has not entered the building according to the entrance/exit information of the user,
2. The incoming call control device according to claim 1, wherein the incoming call control unit does not control the call of the wireless terminal corresponding to the user who has not entered the building. The presence monitoring sensor control unit activates the presence monitoring sensor corresponding to the user's seat when the user is in the building according to the user's entrance/exit information,
If the user is not present in the seat according to the determination result of the seat presence determination unit, the incoming call control unit determines whether the user is present even if there is the connection information of the base station corresponding to the seat corresponding to the user. 2. The incoming call control apparatus according to claim 1, wherein the wireless terminal corresponding to the user who is not seated is not controlled. The presence monitoring sensor control unit activates the presence monitoring sensor corresponding to the user's seat when the user is in the building according to the user's entrance/exit information,
If the determination result of the presence determination unit indicates that the user is present, and if there is no connection information of the base station corresponding to the seat corresponding to the user, 2. The incoming call control device according to claim 1, wherein the wireless terminal corresponding to the user who is present is not controlled. An entry/exit management system for outputting entry/exit information indicating entry/exit of a user corresponding to a wireless terminal, and presence information indicating that the user is present in a seat corresponding to the user and a private branch exchange accommodating a base station corresponding to the seat corresponding to the user and a base station not corresponding to the seat corresponding to the user, and controls incoming calls to the wireless terminal via the private branch exchange. An incoming call control method in an incoming call control device that
an entrance/exit information acquiring step of acquiring entrance/exit information of the user from the entrance/exit management system;
a presence monitoring sensor control step of controlling activation and deactivation of the presence monitoring sensor based on the entering/leaving information of the user;
a seat presence determination step of determining whether or not the user is present in the seat based on presence/absence of the presence information of the seat monitoring sensor and outputting a determination result;
a base station information acquisition step of acquiring connection information from the private branch exchange indicating that the wireless terminal is connected to one of the base stations;
an incoming call control step of controlling incoming call processing of the private branch exchange to the wireless terminal based on the determination result of the presence determination step and the connection information of the base station;
An incoming call control method comprising: An entry/exit management system for outputting entry/exit information indicating entry/exit of a user corresponding to a wireless terminal, and presence information indicating that the user is present in a seat corresponding to the user and a private branch exchange accommodating a base station corresponding to the seat corresponding to the user and a base station not corresponding to the seat corresponding to the user, and controls incoming calls to the wireless terminal via the private branch exchange. The computer installed in the incoming call control device that
an entrance/exit information acquiring step of acquiring entrance/exit information of the user from the entrance/exit management system;
a presence monitoring sensor control step of controlling activation and deactivation of the presence monitoring sensor based on the entering/leaving information of the user;
a seat presence determination step of determining whether or not the user is present in the seat based on presence/absence of the presence information of the seat monitoring sensor and outputting a determination result;
a base station information acquisition step of acquiring connection information from the private branch exchange indicating that the wireless terminal is connected to one of the base stations;
an incoming call control step of controlling incoming call processing of the private branch exchange to the wireless terminal based on the determination result of the presence determination step and the connection information of the base station;
A program characterized by causing the execution of

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