JP2023032603A - Information output system - Google Patents

Abstract

To provide an information output system capable of easily providing users with desired replies.SOLUTION: An information output system includes database 3, an inquiry candidate information extraction section 4 extracting inquiry candidate information from the database 3 based on selected inquiry information, new inquiry information selected by a user, and a candidate information output section 53 for outputting reply candidate information associated with the selected inquiry candidate information, the inquiry candidate information selected by the user.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information output system. More specifically, it relates to an information output system that enables a user to easily obtain various types of information desired by the user.

In general, the contents of emails for various inquiries to companies are diverse, and it takes a lot of time to respond to inquiries (compose reply emails) due to the fact that there are many materials to refer to in order to respond to inquiries. are doing.

In order to shorten the work time for responding to such inquiries, Patent Document 1 proposes a technique of extracting keywords from input information and displaying related files and related emails.

Japanese Patent Application Laid-Open No. 2005-352984

However, the technology described in Patent Document 1 acquires related files and related emails based on the extracted keywords, and the user (the user of the electronic mail creation support device described in Patent Document 1) can obtain specific emails. Therefore, depending on the content of the inquiry, the user may not be able to obtain the desired answer.

In addition, it is not limited to the case of e-mail creation that desired information is requested to be obtained from various information stored in the database.

SUMMARY OF THE INVENTION It is an object of the present invention to provide an information output system that enables a user to easily obtain various types of information desired by the user.

To achieve the above object, the information output system of the present invention comprises a database storing first information and second information associated with the first information, and analyzing predetermined input information. a search information specifying unit that specifies search information; a search information output unit that outputs the search information specified by the search information specifying unit so that the user can select the search information; extracting a required number of the first information as extracted information from the first information stored in the database based on the selected search information, which is the search information selected by the user from among the search information; an extracted information extracting unit that outputs the extracted information extracted by the extracted information extracting unit so that the user can select the extracted information; and the second information stored in the database, wherein: and candidate information for outputting to the user candidate information that is the second information associated with the selected extracted information that is the extracted information selected by the user, among the extracted information output by the extracted information output unit. and an output unit.

Here, data (information) output by the information output system can be accumulated by a database that stores the first information and the second information associated with the first information.

Further, a part related to the search information can be specified from the input information by the search information specifying unit that analyzes the predetermined input information and specifies the search information. Since the part related to the search information can be specified, the part related to the search information (in other words, the specified part) can be appropriately output to the user.

In addition, since the user can check the search information by the search information output unit that outputs the search information specified by the search information specifying unit so that the user can select the search information, the user can select the search information that the user wants to output. can be done.

Further, based on the selected search information which is the search information selected by the user from among the search information output by the search information output unit, a required number of first information is selected from among the first information stored in the database. The first information highly related to the search information that the user wants to output (in other words, the search information selected by the user) can be extracted from the database by the extraction information extraction unit that extracts the information as the extraction information.
As described above, the ability of the retrieved information specifying unit to specify the portion related to the retrieved information makes it possible to improve the accuracy of extraction by the extracted information extracting unit.

In addition, since the user can confirm the extracted information by the extracted information output unit that outputs the extracted information extracted by the extracted information extracting unit so that the user can select the extracted information, the user can select the extracted information that the user wants to output. can be done.

Candidate information, which is the second information stored in the database and associated with the selected extraction information, which is the extraction information selected by the user, out of the extraction information output by the extraction information output unit. to the user, the second information (candidate information) desired by the user can be output (provided to the user).

In the information output system of the present invention, the retrieved information output unit realizes "selection of the retrieved information that the user wants to output", and the extracted information output unit realizes "selection of the extracted information output by the user". In addition, it can be fully expected that the output contents (candidate information) of the candidate information output unit are what the user desires.

Further, the database associates the third information specified from the first information with the first information by the same analysis as the analysis for specifying the searched information by the searched information specifying unit, and stores the extracted information. An extraction unit extracts a required number of third information as second extracted information from among the third information stored in the database based on the selected search information, and associates the third information with the second extracted information. When the first information is extracted as the extraction information, it can be expected that the candidate information desired by the user will be output with higher accuracy.
That is, after storing the third information specified by performing the same analysis as the analysis of the input information at the time of information output in the database, the first information is extracted via the third information to obtain the search information. The third information in line with the analysis for specifying the is stored in the database, and by extracting the first information through such third information, the extraction accuracy of the first information is improved can be expected.

In addition, when an information writing unit that writes at least part of the input information as the first information to the database is provided, new information can be written to the database.
Regarding writing to the database here, (1) when writing "at least part of the input information" in association with "new second information", (2) "at least part of the input information" When writing in association with "information obtained by modifying the existing second information (that is, the second information stored in the database)", both are included.

In addition, "at least part of the input information" means (1) when writing about "information analyzed by the retrieved information specifying unit (all information of the input information)", and (2) " This includes both cases of writing about "all of the search information" and writing about (3) "part of the search information specified by the search information specifying unit".

In addition, the extracted information output unit outputs the "evaluation value according to the degree of relevance between the selected retrieval information and the extracted information" and the "evaluation value according to the degree of relevance between the selected retrieval information and the second extracted information" to the user. When outputting, the user can refer to the evaluation value to select extracted information that is highly relevant to the selected search information.
In particular, when a plurality of pieces of extracted information are extracted, the evaluation value plays a major role in the user's selection of extracted information.

Further, when the search information specifying unit specifies a plurality of pieces of search information from one piece of input information, even if the piece of input information contains a plurality of pieces of search information, it is possible to specify a plurality of pieces of search information. can.
In addition, when the database stores a plurality of third information in association with one first information, even if a plurality of search information are specified, the analysis for specifying the search information is performed. By extracting the first information through the third information, an improvement in the accuracy of extracting the first information can be expected.

In order to achieve the above object, the information output system of the present invention includes a database storing first information and second information associated with the first information; a search information specifying unit that analyzes the given input information and specifies search information; a search information output unit that outputs the search information specified by the search information specifying unit to the user terminal; A required number of pieces of the first information stored in the database based on selected search information, which is the search information selected by the information from the user terminal, among the search information output by the output unit an extracted information extracting unit for extracting the first information as extracted information; an extracted information output unit for outputting the extracted information extracted by the extracted information extracting unit to the user terminal; the second information, which is the second information associated with selected extraction information, which is the extraction information selected by information from the user terminal, among the extraction information output by the extraction information output unit; and a candidate information output unit that outputs candidate information to the user terminal.

Here, data (information) output by the information output system can be accumulated by a database that stores the first information and the second information associated with the first information.

Further, the part related to the search information can be specified from the input information by the search information specifying unit that analyzes the predetermined input information input from the user terminal and specifies the search information. Since the part related to the search information can be specified, the part related to the search information (in other words, the specified part) can be appropriately output to the user terminal.

In addition, the user can confirm the search information by the search information output unit that outputs the search information specified by the search information specifying unit to the user terminal, so that the user can select the search information that the user wants to output.

Further, based on the selected search information, which is the search information selected by the information from the user terminal, among the search information output by the search information output unit, a required number of pieces of information are selected from the first information stored in the database. The first information highly related to the search information that the user wants to output (in other words, the selection information selected by the user) can be extracted from the database by an extraction information extraction unit that extracts the first information as extraction information. can.
As described above, the ability of the retrieved information specifying unit to specify the portion related to the retrieved information makes it possible to improve the accuracy of extraction by the extracted information extracting unit.

Further, since the user can confirm the extracted information by the extracted information output unit that outputs the extracted information extracted by the extracted information extracting unit to the user terminal, the extracted information that the user wants to output can be selected.

Further, the second information stored in the database and associated with the selected extracted information which is the extracted information selected by the information from the user terminal out of the extracted information output by the extracted information output unit. The second information (candidate information) desired by the user can be output (provided to the user) by the candidate information output unit that outputs the candidate information, which is information, to the user terminal.

In the information output system of the present invention, the retrieved information output unit realizes "selection of the retrieved information that the user wants to output", and the extracted information output unit realizes "selection of the extracted information output by the user". In addition, it can be fully expected that the output contents (candidate information) of the candidate information output unit are what the user desires.

Further, the database associates the third information specified from the first information with the first information by the same analysis as the analysis for specifying the searched information by the searched information specifying unit, and stores the extracted information. An extraction unit extracts a required number of third information as second extracted information from among the third information stored in the database based on the selected search information, and associates the third information with the second extracted information. When the first information is extracted as the extraction information, it can be expected that the candidate information desired by the user will be output with higher accuracy.
That is, after storing the third information specified by performing the same analysis as the analysis of the input information at the time of information output in the database, the first information is extracted via the third information to obtain the search information. The third information in line with the analysis for specifying the is stored in the database, and by extracting the first information through such third information, the extraction accuracy of the first information is improved can be expected.

Also, in order to achieve the above object, the information output system of the present invention is configured to be able to access a database storing first information and second information associated with the first information. a search information specifying unit for analyzing predetermined input information and specifying search information; a search information output unit for outputting the search information specified by the search information specifying unit so as to allow a user to select; Based on the selected search information which is the search information selected by the user from among the search information output by the search information output unit, a required number of the first information stored in the database is selected. an extracted information extracting unit for extracting information of No. 1 as extracted information; an extracted information output unit for outputting the extracted information extracted by the extracted information extracting unit for the user to select; candidate information, which is the second information and is associated with the selected extraction information, which is the extraction information selected by the user, among the extraction information output by the extraction information output unit; and a candidate information output unit for outputting to the user.

Here, the data (information) output by the information output system is accumulated by being configured to be accessible to a database that stores the first information and the second information associated with the first information. In addition, the accumulated data (information) can be output (provided to the user).

Further, a part related to the search information can be specified from the input information by the search information specifying unit that analyzes the predetermined input information and specifies the search information. Since the part related to the search information can be specified, the part related to the search information (in other words, the specified part) can be appropriately output to the user.

In addition, since the user can check the search information by the search information output unit that outputs the search information specified by the search information specifying unit so that the user can select the search information, the user can select the search information that the user wants to output. can be done.

Further, based on the selected search information which is the search information selected by the user from among the search information output by the search information output unit, a required number of first information is selected from among the first information stored in the database. The first information highly related to the search information that the user wants to output (in other words, the search information selected by the user) can be extracted from the database by the extraction information extraction unit that extracts the information as the extraction information.
As described above, the ability of the retrieved information specifying unit to specify the portion related to the retrieved information makes it possible to improve the accuracy of extraction by the extracted information extracting unit.

In addition, since the user can confirm the extracted information by the extracted information output unit that outputs the extracted information extracted by the extracted information extracting unit so that the user can select the extracted information, the user can select the extracted information that the user wants to output. can be done.

Candidate information, which is the second information stored in the database and associated with the selected extraction information, which is the extraction information selected by the user, out of the extraction information output by the extraction information output unit. to the user, the second information (candidate information) desired by the user can be output (provided to the user).

In the information output system of the present invention, the retrieved information output unit realizes "selection of the retrieved information that the user wants to output", and the extracted information output unit realizes "selection of the extracted information output by the user". In addition, it can be fully expected that the output contents (candidate information) of the candidate information output unit are what the user desires.

Also, in order to achieve the above object, the information output system of the present invention is configured to be able to access a database storing first information and second information associated with the first information. a search information specifying unit that analyzes predetermined input information input from a user terminal and specifies search information; and a search information output that outputs the search information specified by the search information specifying unit to the user terminal. and the first information stored in the database based on selected search information, which is the search information selected by information from the user terminal from among the search information output by the search information output unit. an extracted information extracting unit for extracting a required number of the first information from among the extracted information as extracted information; an extracted information output unit for outputting the extracted information extracted by the extracted information extracting unit to the user terminal; The second information stored in the database is associated with selected extraction information, which is the extraction information selected by information from the user terminal, among the extraction information output by the extraction information extraction unit. and a candidate information output unit configured to output the candidate information, which is the second information, to the user terminal.

Here, the data (information) output by the information output system is accumulated by being configured to be accessible to a database that stores the first information and the second information associated with the first information. In addition, the accumulated data (information) can be output (provided to the user).

Further, the part related to the search information can be specified from the input information by the search information specifying unit that analyzes the predetermined input information input from the user terminal and specifies the search information. Since the part related to the search information can be specified, the part related to the search information (in other words, the specified part) can be appropriately output to the user terminal.

In addition, the user can confirm the search information by the search information output unit that outputs the search information specified by the search information specifying unit to the user terminal, so that the user can select the search information that the user wants to output.

Further, based on the selected search information, which is the search information selected by the information from the user terminal, among the search information output by the search information output unit, a required number of pieces of information are selected from the first information stored in the database. The first information highly related to the search information that the user wants to output (in other words, the search information selected by the user) can be extracted from the database by an extraction information extraction unit that extracts the first information as the extraction information. can.
As described above, the ability of the retrieved information specifying unit to specify the portion related to the retrieved information makes it possible to improve the accuracy of extraction by the extracted information extracting unit.

Further, since the user can confirm the extracted information by the extracted information output unit that outputs the extracted information extracted by the extracted information extracting unit to the user terminal, the extracted information that the user wants to output can be selected.

Further, the second information stored in the database and associated with the selected extracted information which is the extracted information selected by the information from the user terminal out of the extracted information output by the extracted information output unit. The second information (candidate information) desired by the user can be output (provided to the user) by the candidate information output unit that outputs the candidate information, which is information, to the user terminal.

In the information output system of the present invention, the retrieved information output unit realizes "selection of the retrieved information that the user wants to output", and the extracted information output unit realizes "selection of the extracted information output by the user". In addition, it can be fully expected that the output contents (candidate information) of the candidate information output unit are what the user desires.

In order to achieve the above object, the information output system of the present invention comprises a database storing first information and second information associated with the first information; and based on the selected search information, which is the search information selected by the user from among the search information specified by the search information specifying unit for specifying search information, an extracted information extracting unit for extracting a required number of the first information as extracted information from the stored first information; and the second information stored in the database, which is the extracted information. a candidate information output unit configured to output to the user candidate information, which is the second information associated with the selected extraction information, which is the extraction information selected by the user, among the extraction information extracted by the extraction unit; Prepare.

Here, data (information) output by the information output system can be accumulated by a database that stores the first information and the second information associated with the first information.

Further, a part related to the search information can be specified from the input information by the search information specifying unit that analyzes the predetermined input information and specifies the search information. Since the part related to the search information can be specified, the part related to the search information (in other words, the specified part) can be appropriately output to the user.

Further, based on the selected search information, which is the search information selected by the user from among the search information specified by the search information specifying unit, a required number of first information is selected from among the first information stored in the database. as extracted information, the first information highly related to the search information that the user wants to output (in other words, the search information selected by the user) can be extracted from the database.
As described above, the ability of the retrieved information specifying unit to specify the portion related to the retrieved information makes it possible to improve the accuracy of extraction by the extracted information extracting unit.

Candidates that are the second information stored in the database and associated with the selected extraction information that is the extraction information selected by the user out of the extraction information extracted by the extraction information extraction unit. The second information (candidate information) desired by the user can be output (provided to the user) by the candidate information output unit that outputs information to the user.

Also, in order to achieve the above object, the information output system of the present invention is configured to be able to access a database storing first information and second information associated with the first information. a search information specifying unit that analyzes predetermined input information and specifies search information; and selected search information that is the search information selected by the user from among the search information specified by the search information specifying unit. an extracted information extracting unit for extracting a required number of the first information as extracted information from the first information stored in the database, and the second information stored in the database, based on the and outputting to the user candidate information, which is the second information associated with the selected extraction information, which is the extraction information selected by the user, among the extraction information extracted by the extraction information extraction unit. and a candidate information output unit.

Here, the data (information) output by the information output system is accumulated by being configured to be accessible to a database that stores the first information and the second information associated with the first information. In addition, the accumulated data (information) can be output (provided to the user).

Further, a part related to the search information can be specified from the input information by the search information specifying unit that analyzes the predetermined input information and specifies the search information. Since the part related to the search information can be specified, the part related to the search information (in other words, the specified part) can be appropriately output to the user.

Further, based on the selected search information, which is the search information selected by the user from among the search information specified by the search information specifying unit, a required number of first information is selected from among the first information stored in the database. as extracted information, the first information highly related to the search information that the user wants to output (in other words, the search information selected by the user) can be extracted from the database.
As described above, the ability of the retrieved information specifying unit to specify the portion related to the retrieved information makes it possible to improve the accuracy of extraction by the extracted information extracting unit.

Candidates that are the second information stored in the database and associated with the selected extraction information that is the extraction information selected by the user out of the extraction information extracted by the extraction information extraction unit. The second information (candidate information) desired by the user can be output (provided to the user) by the candidate information output unit that outputs information to the user.

By the way, the "first information" and the "second information" here may be information of any content, and are not limited to specific content. For example, mail contents, chat contents, telephone contents (telephone voice conversation converted to text), etc. can be mentioned.

The information output system according to the present invention can easily obtain the answer desired by the user.

BRIEF DESCRIPTION OF THE DRAWINGS It is a schematic diagram for demonstrating an example of a structural example of the information output system of this invention. 1 is a diagram (1) for explaining how to use the information output system of the present invention; FIG. It is a figure (2) for demonstrating the usage method of the information output system of this invention. It is a figure (3) for demonstrating the usage method of the information output system of this invention. It is a figure (4) for demonstrating the usage method of the information output system of this invention. It is a figure (5) for demonstrating the usage method of the information output system of this invention. It is a figure (6) for demonstrating the usage method of the information output system of this invention. It is a figure (7) for demonstrating the usage method of the information output system of this invention. It is a figure (8) for demonstrating the usage method of the information output system of this invention. It is a figure (9) for demonstrating the usage method of the information output system of this invention. FIG. 11 is a diagram (1) for explaining a modification of the present embodiment; FIG. 2 is a diagram (2) for explaining a modification of the present embodiment;

Hereinafter, a form for carrying out the present invention (hereinafter referred to as "embodiment") will be described. In the present embodiment, "the first information is inquiry information that is the content of a predetermined inquiry", and "the second information is answer information that is the content of an answer corresponding to the inquiry information". A case will be described as an example.

<Description of system configuration>
FIG. 1 is a schematic diagram for explaining an example of the configuration of the information output system of the present invention.
The information output system X shown in FIG. 1, the user terminal M1 used by the user who is the system user, and the administrator terminal M2 used by the administrator who is the system user who has administrative authority are configured to be able to communicate via the Internet. It is

Although only one user terminal M1 is shown in FIG. 1, a plurality of user terminals M1 can access the information output system X at the same time. Similarly, although only one administrator terminal M2 is shown in FIG. 1, a plurality of administrator terminals M2 can access the information output system X at the same time.

A user (general user) using the user terminal M1 and an administrator using the administrator terminal M2 are distinguished by an ID used when accessing (logging in to) the information output system X. FIG.

The information output system X of the present embodiment includes a receiving unit 1, a new inquiry information specifying unit 2, a database 3, an inquiry candidate information extracting unit 4, an information output unit 5, a notification unit 6, an information writing It has a part 7.

Here, the receiving unit 1 is configured to be able to receive various types of information from the user terminal M1 and the administrator terminal M2.
Then, when the receiving unit 1 receives various information, the new inquiry information identifying unit 2, the inquiry candidate information extracting unit 4, the candidate information output unit 53, the information writing unit 7, etc. will function.

In addition, the new inquiry information specifying unit 2 performs natural language processing using artificial intelligence (AI) on the "text data d (input information)" received by the receiving unit 1 from the user terminal M1, and performs "new inquiry information N1 (n11, n12, n13 . . . )” can be specified.

The "new inquiry information N1" means a set of individual new inquiry information (n11, n12, n13, . .

For example, when one piece of new inquiry information is specified from text data d, "new inquiry information N1" is equal to "new inquiry information n11", and when two pieces of new inquiry information are specified from text data d, 'new inquiry information N1' is equal to ''new inquiry information n11'+'new inquiry information n12'', and when three pieces of new inquiry information are identified from the text data d, "new inquiry information N1" is equal to "'new inquiry information n11'+'new inquiry information n12'+'new inquiry information n13'".

The database 3 also includes an inquiry information storage unit 3a that stores inquiry information Q (q1, q2, q3, . . . ), and an answer information storage unit that stores answer information A (a1, a2, a3, . 3b, and a reference information storage unit 3c in which reference information R (r1, r2, r3, . . . ) is stored.

"Inquiry information Q" means a collection of individual inquiry information (q1, q2, q3, ...), and "response information A" means individual response information (a1, a2, a3, ), and "reference information R" means a set of individual reference information (r1, r2, r3, . . . ).

Also, "inquiry information q1 and answer information a1", "inquiry information q2 and answer information a
2”, and “inquiry information q3 and answer information a3”, which means that the inquiry information and the answer information having the same number are associated with each other.
All the individual inquiry information (q1, q2, q3, . . . ) correspond to the individual reply information (a1, a2, a3, . . . ).

Similarly, the answer information and the reference information having the same numbers are associated with each other, such as "answer information a1 and reference information r1", "answer information a2 and reference information r2", and "answer information a3 and reference information r3". means that
However, it is not necessary for each piece of reference information (r1, r2, r3, .

In addition, based on the "selective inquiry information N2" received by the receiving unit 1 from the user terminal M1, the inquiry candidate information extracting unit 4 extracts "inquiry information Q" related to the "selective inquiry information N2". Candidate information N3 (n31, n32, n33 . . . )” can be extracted.

"Selected inquiry information N2" means "new inquiry information" selected by the user from "new inquiry information N1".
Further, "inquiry candidate information N3" means a set of individual inquiry candidate information (n31, n32, n33, . are doing.

The information output unit 5 also has a new inquiry information output unit 51 , an inquiry candidate information output unit 52 and a candidate information output unit 53 .

Here, the new inquiry information output unit 51 is configured to be able to output the "new inquiry information N1" specified by the new inquiry information specifying unit 2 to the user terminal M1.
The user terminal M1, which is the output destination of the new inquiry information output unit 51, is the terminal from which the text data d used as the basis for specifying the "new inquiry information N1" is transmitted.

Further, the inquiry candidate information output unit 52 is configured to be able to output the "inquiry candidate information N3" extracted by the inquiry candidate information extraction unit 4 to the user terminal M1.
The user terminal M1, which is the output destination of the inquiry candidate information output unit 52, is also the terminal from which the text data d used as the basis for specifying the "new inquiry information N1" is transmitted.

Furthermore, the inquiry candidate information output unit 52 also evaluates the evaluation value according to the degree of association (degree of association) with the "selected inquiry information N2" for each piece of inquiry candidate information (n31, n32, n33, . . . ). It is configured to be able to output to the user terminal M1.

Further, the candidate information output unit 53 outputs "candidate answer information A2", which is the answer information associated with the "candidate information for inquiry selection N4" received by the receiving unit 1 from the user terminal M1, among the answer information A, and reference information. "Reference candidate information R2", which is reference information associated with "answer candidate information A2" in R, can be output to the user terminal M1.
Note that the user terminal M1, which is the output destination of the candidate information output unit 53, is also the terminal from which the text data d used as the basis for specifying the "new inquiry information N1" is transmitted.

Further, the notification unit 6 is configured to be able to notify the administrator terminal M2 based on the "response information confirmation request information" and "response information correction request information" received by the reception unit 1 from the user terminal M1. It is
Note that the notification to the administrator terminal M2 may include not only "the effect" but also the contents of "response information confirmation request information" and "response information correction request information" received from the user terminal M1. .

Further, the information writing unit 7 is configured to be able to write (new registration) to the database 3 based on the "inquiry information", "answer information", and "reference information" received from the user terminal M1.
Further, the information writing unit 7 is configured to be able to write (correction registration) to the database 3 based on the "correction inquiry information" and "correction answer information" received from the administrator terminal M2.

<Description of how to use the system>
An example of how to use the information output system of the present invention will be described below.
FIGS. 2-1 to 2-9 are diagrams for explaining how to use the information output system of the present invention, and show display screens of the user terminal M1.

First, a user who uses the information output system X logs in using the user terminal M1. The screen immediately after log-in is shown in FIG. 2-1 (FIG. 2 shows the case where the user name is "staff 1"), and the "inquiry sentence input area" is displayed.

Next, the user inputs the text data d, which is the contents of the inquiry to be answered, in the "inquiry sentence input area".
In this embodiment, the text data d is "I am planning to move from two houses to one house due to marriage. In this case, do I have to apply separately? As for the amount of luggage, one household is for a single person, and one household is for a family." (See Figure 2-2).

Next, after inputting the text data d, clicking the "AI analysis" button displayed below the "inquiry sentence input area" causes the text data d to be sent from the user terminal M1 to the information output system X. be.

The text data d transmitted to the information output system X is received by the receiving unit 1, and the new inquiry information specifying unit 2 specifies "new inquiry information N1 (n11, n12)". Subsequently, the new inquiry information output unit 51 transmits (outputs) “new inquiry information N1 (n11, n12)” to the user terminal M1.

The "new inquiry information N1 (n11, n12)" transmitted (output) to the user terminal M1 is displayed on the user terminal M1 as shown in FIG. 2-3.

In this embodiment, as the new inquiry information n11, "I am planning to move from two houses to one because of marriage. In this case, do I have to apply separately?" is specified and displayed as new inquiry information n12.
A "search" button is displayed in the vicinity of the area where each piece of new inquiry information (n11, n12) is displayed.

On the other hand, the remaining sentence "The amount of luggage is about one person from one household and one family from one household." is not specified as new inquiry information, and is displayed on the user terminal M1, "Search" button does not appear.

By the way, if the text data d to be input in the "inquiry sentence input area" shown in FIG. cannot be specified, and the "search" button is not displayed at all.

For example, as the text data d, enter "If there are two moves due to marriage, etc., you can apply for one move. In that case, we will inform you of the set fee." Then click the "AI analysis" button. However, the new inquiry information specifying unit 2 cannot specify the new inquiry information N1, and the "search" button is not displayed as shown in FIG. 2-4.

Next, from among the "new inquiry information n11" and the "new inquiry information n12" displayed on the user terminal M1, select the "new inquiry information n11" for which you want to display the answer text, and click the "search" button. , "new inquiry information n11" is set as "selective inquiry information N2", and "selective inquiry information N2" is transmitted to the information output system X from the user terminal M1.

The "selective inquiry information N2" transmitted to the information output system X is received by the receiving section 1, and the inquiry candidate information extraction section 4 extracts "inquiry candidate information N3 (n31, n32, n33)".

In the information output system X, for each of the extracted "inquiry candidate information n31", "inquiry candidate information n32", and "inquiry candidate information n33", an evaluation value is calculated according to the degree of relevance to the "selected inquiry information N2". do.
In this embodiment, the evaluation value of "inquiry candidate information n31" is "2.76", the evaluation value of "inquiry candidate information n32" is "2.76", and the evaluation value of "inquiry candidate information n33" is "2. .10".

Subsequently, the inquiry candidate information output unit 52 transmits (outputs) “inquiry candidate information N3 (n31, n32, n33)” and respective evaluation values to the user terminal M1.

The “inquiry candidate information N3 (n31, n32, n33)” transmitted (output) to the user terminal M1 is displayed on the user terminal M1 as shown in FIG. 2-5.

In the present embodiment, as the inquiry candidate information n31, "Do I need to apply for moving separately when I get married?" Is it?" is extracted and displayed, and as the inquiry candidate information n33, "I have decided to get married, and I have to move my house and move my husband's house. Do I have to apply for each?" displayed.

In the vicinity of the area where each piece of inquiry candidate information N3 (n31, n32, n33) is displayed, buttons of "evaluation value (Score)" and "full text" are displayed.
Also, at the bottom, a button "not helpful" is displayed.

Next, from among the "inquiry candidate information n31", "inquiry candidate information n32", and "inquiry candidate information n33" displayed on the user terminal M1, select "inquiry candidate information n31" for which you want to display an answer, and select " When the "full text" button is clicked, the "selected inquiry candidate information N4" is transmitted from the user terminal M1 to the information output system X with the "inquiry candidate information n31" as the "selected inquiry candidate information N4".

The "selective inquiry candidate information N4" transmitted to the information output system X is received by the receiving unit 1, and the candidate information output unit 53 outputs the "answer candidate information A2" associated with the "selective inquiry candidate information N4" to the user. It is transmitted (output) to the terminal M1.
Also, "reference candidate information R2" associated with "answer candidate information A2" is transmitted (output) to user terminal M1.

The “answer candidate information A2” transmitted (output) to the user terminal M1 is displayed on the user terminal M1 as shown in FIG. 2-6.

In this embodiment, as "candidate answer information A2", "Congratulations on your marriage. There is a moving plan for marriage. As for the case..." is displayed.

Further, in the present embodiment, when the button "Caution Hanako Fukuoka" is clicked, another screen is launched (pop-up), and the "reference candidate information R2" registered by the user name "Hanako Fukuoka" is displayed.

Furthermore, in this embodiment, an "editing space area" is displayed in which free text can be entered.

When the "copy" button displayed near the "editing space area" is clicked, the "answer candidate information A2" is displayed (input) in the "editing space area". When the "clear" button displayed near the "editing space area" is clicked, the contents displayed (input) in the "editing space area" are deleted.

Here, if the user thinks that the "answer candidate information A2" needs to be corrected (for example, if the latest information is not reflected, if the expression is inappropriate, etc.), click the "confirmation request" button When is clicked, another screen (not shown) is launched (pop-up) and a free text input area is displayed. For example, if you enter, for example, "This content is old and needs to be updated to the latest content" in such an input area and click the "Confirmation Request Send" button on another screen, the user terminal M1 sends "Confirmation Request". information” is sent to the information output system X.

The “confirmation request information” transmitted to the information output system X is received by the receiving unit 1 and notified to the administrator terminal M2 by the notification unit 6 .

The administrator who received the notification from the information output system X confirms the "confirmation request information" and, when correcting the answer information, sends the "corrected answer information information" from the administrator terminal M2. The "corrected answer information" is sent to the information output system X.

The “correction reply information” transmitted to the information output system X is received by the receiving section 1 and written to the database 3 by the information writing section 7 .

By the way, if the "candidate answer information A2" displayed on the user terminal M1 is different from the contents desired by the user, the "full text" button of "candidate inquiry information n32" or "candidate inquiry information n33" is clicked. Thus, the answer information associated with the "inquiry candidate information n32" and the "inquiry candidate information n33" can be displayed as "answer candidate information".

Also, if all of the 'inquiry candidate information n31', 'inquiry candidate information n32', and 'inquiry candidate information n33' are different from the content desired by the user, clicking the 'not helpful' button will Template registration area” is displayed (see Figure 2-7).

Then, by inputting the answer contents of the text data d (answer contents that the user wishes to register) in the "template registration area" and clicking the "register template" button, the "answer contents that the user wishes to register" is displayed. is sent to the information output system X.

When you click the "Register template" button, a separate screen (not shown) will be launched. After entering the necessary information on the separate screen, clicking the "New registration" button on the separate screen will allow the user to It is also possible to transmit to the information output system X the content of the answer that the person wishes to register.

The “response content that the user wishes to register” transmitted to the information output system is received by the receiving section 1 and written to the database by the information writing section 7 .

If the inquiry candidate information extracting unit 4 does not extract the "inquiry candidate information", the user terminal M1 displays "no reference inquiry found" as shown in FIG. 2-8. be done.

If the "inquiry candidate information" is not extracted (in the case of Figure 2-8), clicking the "Register" button will display the "template registration area" (see Figure 2-9). .

Here, when the information writing unit 7 writes the "response content that the user wishes to register", the "(writing The information specified from the target query statement is also written.

For example, the information writing unit 7 may write an inquiry sentence such as "I am planning to move from two houses to one house due to marriage. In this case, do I have to apply separately? Is there a pack or something? As for the amount of luggage, one family is for a single person, and one family is for a family." I am planning to move from one house to another. In this case, do I have to apply separately?" (same content as n12) is also written.

Then, by writing also the information specified from the "inquiry sentence (to be written)" by the same method as the new inquiry information specifying unit 2, the inquiry candidate information extracting unit 4 can detect "(to be written) It is possible to extract the "inquiry sentence (to be written)" through the information specified from the "inquiry sentence", and an improvement in extraction accuracy can be expected.

(effect)
The "candidate answer information A2" of the present embodiment is obtained by the user selecting "new inquiry information n11" from "new inquiry information N1 (n11, n12)" and further selecting "candidate inquiry information N3 (n31, n32 , n33)”.
That is, by selecting "new inquiry information n11" and "inquiry candidate information n31", the user can easily obtain "answer candidate information A2" desired by the user.

In addition, in the present embodiment, by displaying "candidate answer information A2" on user terminal M1, the user can enter free text in the "editing space area" while referring to the displayed "candidate answer information A2". By inputting, it is possible to create the reply content of the text data d.

Furthermore, after clicking the "Copy" button and displaying (inputting) "answer candidate information A2" in the "editing space area", by correcting the displayed "answer candidate information A2", the text data d You can also create a reply to the .

<Modification>
In this embodiment, the case where the information output system X has the database 3 is described as an example. It is sufficient if possible, and the information output system X does not necessarily need to have the database 3 . A database 3 may be provided outside the information output system X, as shown in FIG.

As shown in FIG. 3, when the database 3 is provided externally, the inquiry candidate information extraction unit 4, the candidate information output unit 53, and the information writing unit 7 communicate with the database 3 via the Internet. Become.

In addition, in the present embodiment, a case where new registration of answer information (template registration) is permitted with user authority is explained as an example. It is also possible to use administrator authority.

In the case where new registration of answer information (template registration) is the administrator's authority, when the receiving unit 1 receives "the answer content that the user desires to register", the notifying unit 6 notifies the administrator terminal M2. . Then, the administrator who received the notification from the information output system X confirms the "response content that the user desires to register", and when newly registering the response information, from the administrator terminal M2, "new registration is transmitted to the information output system X. The “new registration information” transmitted to the information output system X is received by the receiving unit 1 and written to the database 3 by the information writing unit 7 .

Furthermore, in the present embodiment, the case where the modification of the answer information is permitted by the administrator's authority has been described as an example, but the modification of the answer information may be performed by the user's authority. If the user has the authority to correct the answer information, the receiving section 1 receives the "corrected answer information" and the information writing section 7 writes it in the database.

Further, in the present embodiment, the case where the user terminal M1 and the administrator terminal M2 access the information output system X via the Internet is described as an example. terminal (smartphone, personal computer, etc.) may be provided with the function of the information output system X.

Furthermore, in the present embodiment, "the first information is inquiry information that is the content of a predetermined inquiry", and "the second information is answer information that is the content of an answer corresponding to the inquiry information". Although the explanation is given by taking the case as an example, the "first information" and the "second information" are not limited to such contents, and may be any contents.

1 Receiving Part 2 New Inquiry Information Specifying Part 3 Database 4 Inquiry Candidate Information Extracting Part 5 Information Outputting Part 51 New Inquiry Information Outputting Part 52 Inquiry Candidate Information Outputting Part 53 Candidate Information Outputting Part 6 Notification Part 7 Information Writing Part

Claims (13)

a database storing first information and second information associated with the first information;
a search information identification unit that analyzes predetermined input information and identifies search information;
a search information output unit for outputting the search information specified by the search information specifying unit so as to allow a user to select;
Based on the selected search information, which is the search information selected by the user from among the search information output by the search information output unit, a required number of the first information stored in the database is selected. an extraction information extraction unit for extracting the first information as extraction information;
an extracted information output unit for outputting the extracted information extracted by the extracted information extracting unit for the user to select;
the second information stored in the database and associated with selected extraction information, which is the extraction information selected by the user, among the extraction information output by the extraction information output unit; An information output system, comprising: a candidate information output unit that outputs candidate information, which is information, to the user. The database stores third information specified from the first information by the same analysis as the analysis for specifying the searched information by the searched information specifying unit, in association with the first information. ,
The extracted information extraction unit extracts a required number of the third information as second extracted information from the third information stored in the database based on the selected search information, 2. The information output system according to claim 1, wherein the first information associated with the second extraction information is extracted as the extraction information. 3. The information output system according to claim 1, further comprising an information writing unit that writes at least part of the input information as the first information into the database. 4. The information output system according to claim 1, wherein said extracted information output unit outputs to said user an evaluation value corresponding to a degree of association between said selected search information and said extracted information. 3. The information output system according to claim 2, wherein said extracted information output unit outputs to said user an evaluation value corresponding to a degree of association between said selected search information and said second extracted information. 6. The information output system according to claim 1, 2, 3, 4, or 5, wherein the search information specifying unit specifies a plurality of pieces of the search information from one piece of the input information. 3. The information output system according to claim 2, wherein said database stores a plurality of said third information in association with said one piece of said first information. a database storing first information and second information associated with the first information;
a search information identification unit that analyzes predetermined input information input from a user terminal and identifies search information;
a searched information output unit that outputs the searched information specified by the searched information specifying unit to the user terminal;
out of the first information stored in the database based on selected search information, which is the search information selected by information from the user terminal, among the search information output by the search information output unit; , an extraction information extraction unit for extracting a required number of the first information as extraction information;
an extracted information output unit that outputs the extracted information extracted by the extracted information extraction unit to the user terminal;
The second information stored in the database is associated with selected extraction information, which is the extraction information selected by information from the user terminal, among the extraction information output by the extraction information output unit. a candidate information output unit that outputs the candidate information, which is the second information, to the user terminal. The database stores third information specified from the first information by the same analysis as the analysis for specifying the searched information by the searched information specifying unit, in association with the first information. ,
The extracted information extraction unit extracts a required number of the third information as second extracted information from the third information stored in the database based on the selected search information, 9. The information output system according to claim 8, wherein the first information associated with the second extraction information is extracted as the extraction information. configured to access a database storing first information and second information associated with the first information;
a search information identification unit that analyzes predetermined input information and identifies search information;
a search information output unit for outputting the search information specified by the search information specifying unit so as to allow a user to select;
Based on the selected search information, which is the search information selected by the user from among the search information output by the search information output unit, a required number of the first information stored in the database is selected. an extraction information extraction unit for extracting the first information as extraction information;
an extracted information output unit for outputting the extracted information extracted by the extracted information extracting unit for the user to select;
the second information stored in the database and associated with selected extraction information, which is the extraction information selected by the user, among the extraction information output by the extraction information output unit; An information output system, comprising: a candidate information output unit that outputs candidate information, which is information, to the user. configured to access a database storing first information and second information associated with the first information;
a search information identification unit that analyzes predetermined input information input from a user terminal and identifies search information;
a searched information output unit that outputs the searched information specified by the searched information specifying unit to the user terminal;
out of the first information stored in the database based on selected search information, which is the search information selected by information from the user terminal, among the search information output by the search information output unit; , an extraction information extraction unit for extracting a required number of the first information as extraction information;
an extracted information output unit that outputs the extracted information extracted by the extracted information extraction unit to the user terminal;
The second information stored in the database is associated with selected extraction information, which is the extraction information selected by information from the user terminal, among the extraction information output by the extraction information extraction unit. a candidate information output unit that outputs the candidate information, which is the second information, to the user terminal. a database storing first information and second information associated with the first information;
a search information identification unit that analyzes predetermined input information and identifies search information;
Based on the selected search information, which is the search information selected by the user from among the search information specified by the search information specifying unit, a required number of pieces of information are selected from the first information stored in the database. an extraction information extraction unit for extracting the first information as extraction information;
The second information stored in the database, which is associated with selected extraction information, which is the extraction information selected by the user, among the extraction information extracted by the extraction information extraction unit. An information output system, comprising: a candidate information output unit that outputs candidate information, which is information, to the user. configured to access a database storing first information and second information associated with the first information;
a search information identification unit that analyzes predetermined input information and identifies search information;
Based on the selected search information, which is the search information selected by the user from among the search information specified by the search information specifying unit, a required number of pieces of information are selected from the first information stored in the database. an extraction information extraction unit for extracting the first information as extraction information;
The second information stored in the database, which is associated with selected extraction information, which is the extraction information selected by the user, among the extraction information extracted by the extraction information extraction unit. An information output system, comprising: a candidate information output unit that outputs candidate information, which is information, to the user.

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