JP2023019466A - Specially-equipped vehicle maintainer information management system - Google Patents

Abstract

To simplify a contact to a service shop of a specially-equipped vehicle.SOLUTION: When log-in is performed, an initial screen is transmitted from a management server and displayed on a monitor of a user-side manager terminal device (S1). An operator selects processing of "novel service shop (SS) registration" on the initial screen (not shown in the figure). When such a novel SS register button is selected, a user-side manager terminal device 120 displays an SS input screen (step S5). When a user inputs detailed information to be registered and clicks a complete button (S7), the user-side manager terminal device 120 transmits a registration request including the inputted detailed information to a management server 100 (S9). Upon receiving the registration request, the management server 100 performs a registration as a registered service shop of the logging-in user (S13). When an error occurs in a user portable device, such a registered service shop is read out.SELECTED DRAWING: Figure 8

Description

TECHNICAL FIELD The present invention relates to a maintenance person management system for specially equipped vehicles, and more particularly to specification of a service factory.

Patent Literature 1 discloses a system for detecting failures in garbage trucks.

Japanese Patent No. 5147485

However, simply displaying an error as in Patent Document 1 has the following problems.

If an error is displayed during garbage collection, depending on the content of the error, it may be necessary to immediately go to a service factory for maintenance. If it is a general vehicle, you can find a nearby repair shop, but in the case of a special purpose vehicle, maintenance at a knowledgeable service shop is required. Also, in the case of specially equipped vehicles, they often travel to places far from the sales office, such as delivering the collected garbage to the dumping site. In this way, when an error is displayed, the user takes time and effort to find out where the service factory is when contacting the service factory quickly.

Such a problem is the same not only for garbage collection vehicles but also for other specially equipped vehicles.

SUMMARY OF THE INVENTION It is an object of the present invention to solve the above problems and to provide a special purpose vehicle maintenance person information management system that facilitates maintenance person management.

(1) A specially equipped vehicle maintenance person information management system according to the present invention includes: A) a specially equipped vehicle that includes a specially equipped vehicle management server and a user terminal, and manages maintenance personnel information regarding a specially equipped vehicle that controls a mounted control target device by a specially equipped vehicle vehicle side control device; In a maintenance person information management system, B) the user terminal has the following: b1) user terminal authentication means for authenticating a user with a specific user identifier to the special purpose vehicle management server; b2) a maintenance person; C) the special purpose vehicle management server has the following c1) to c2); c1) in response to a user authentication request from the user terminal; c2) server-side authentication means for performing user authentication processing in the user terminal;
A registered maintenance person can be registered for a user authenticated in this way.

(2) In the special-purpose vehicle maintenance person information management system according to the present invention, the user terminal includes a user-portable device used by a user of the special-purpose vehicle, which controls the control target device mounted on the special-purpose vehicle by the vehicle-side control device of the special-purpose vehicle, and the management system on the user side. The user-side administrator terminal device and the user-portable device have user terminal authentication means for authenticating the special-purpose vehicle management server as a user with a specific user identifier. , the user-side administrator terminal device or the user-portable device has the maintenance person registration request means, and the user-portable device further transmits error data generated in the control target device to the special-purpose vehicle control device. a registered maintenance person notification means for acquiring the registered maintenance person of the user stored in the special purpose vehicle management server and notifying the information.

Therefore, when an error occurs, it is possible to quickly contact the registered maintainer.

(3) In the special-purpose vehicle maintenance person information management system according to the present invention, the user terminal includes a user-portable device used by a user of the special-purpose vehicle, which controls the control target device mounted on the special-purpose vehicle by the vehicle-side control device of the special-purpose vehicle, and the user-side management system. The maintenance person information includes destination data for electronic message communication to each maintenance person, and the special purpose vehicle management server further comprises a user-side administrator terminal device used by the user. It has user-by-user operating motion data management means for managing operating motion data as operating motion data of the user upon receipt of the operating motion data from the device, and the server-side authentication means of the special purpose vehicle management server identifies a maintenance person with a specific maintenance person identifier. When the user is authenticated as a registered maintenance person, the maintenance person management means provides authorization data that allows the device used by the maintenance person to temporarily view the operation data of the user registered as the registered maintenance person. Therefore, the registered maintenance person can temporarily refer to the operation data of the specially equipped vehicle to be maintained, so that accurate maintenance can be performed.

(4) In the special-purpose vehicle maintenance person information management system according to the present invention, the user terminal includes a user-portable device used by a user of the special-purpose vehicle, which controls the control target device mounted on the special-purpose vehicle by the vehicle-side control device of the special-purpose vehicle, and the management system on the user side. When the special purpose vehicle management server receives a request for acquisition of a registered maintenance person of the user from the user portable device, the special purpose vehicle management server registers the user from the maintenance person information storage means. The maintenance person is read out and sent to the user portable device. Therefore, even if the storage area of the user-portable device is small, the user of the user-portable device can obtain necessary information.

(5) In the special-purpose vehicle maintenance person information management system according to the present invention, the user terminal includes a user-portable device used by a user of the special-purpose vehicle, which controls the control target device mounted on the special-purpose vehicle by the vehicle-side control device of the special-purpose vehicle, and the user-side management system. The special-purpose vehicle management server stores operation data relating to each special-purpose vehicle of each user received from the user-portable device. The user portable device has position data detecting means for detecting data, and the user portable device operates the special purpose vehicle vehicle side control device to which the user portable device is connected to the position data and the user portable device to the operator of the user manager terminal device. Sending specific information specifying the operation data, or authority data enabling access to the operating operation data of the vehicle-side control device of the specially equipped vehicle to which the location data and the user portable device are connected to the specified maintenance person. do. Thereby, the operator of the user manager terminal device can specify the position data and the operation data. The identified maintenance personnel can access the location data and the operating motion data.

(6) In the special-purpose vehicle maintenance person information management system according to the present invention, the user terminal includes a user-portable device used by a user of the special-purpose vehicle, which controls the control target device mounted on the special-purpose vehicle by the vehicle-side control device of the special-purpose vehicle, and a management system on the user side. The special purpose vehicle management server has maintenance person information storage means for storing maintenance person information who can maintain the special purpose vehicle. Among the maintenance personnel stored in the maintenance personnel information storage means, the maintenance personnel close to the specified position data are obtained from the special purpose vehicle management server and displayed. Therefore, if maintenance cannot be requested from a registered maintainer, a neighboring maintainer can be obtained.

(7) In the special-purpose vehicle maintenance person information management system according to the present invention, the maintenance person information includes an electronic message contact address for each maintenance person, and the user of the user-portable device displays the displayed maintenance information. When one of the parties is specified, the authority data that enables access to the operation data of the vehicle-side control device of the specially equipped vehicle to which the user portable device is connected is sent to the electronic message contact destination of the maintenance person. . Operation data for maintenance can be obtained without being a registered maintenance person.

(8) In the special-purpose vehicle maintenance person information management system according to the present invention, when the user-portable device transmits the authority data, the latest operation data is transmitted to the special-purpose vehicle management server. Therefore, it is possible to allow maintenance personnel to view the latest operation data.

The terms used in the claims and their correspondence in the embodiment will be explained.

In the embodiment, the "device to be controlled" corresponds to the hydraulic pump P, the multi-valve MV, various cylinders A1 to A4, the lifting body 4, the compression plate 5, and the like. In the embodiment, the "controlled device control section" corresponds to the mounted object side control device UK. "Maintenance personnel information" refers to attribute data for the user who uses the user portable device 160 or the user-side administrator terminal device 120 to select maintenance personnel. List items (name, address, phone number, email address, location information) correspond. In the embodiment, a mail address is used as the "electronic message contact destination data", but any data for electronically sending a message from the user portable device 160 or the user administrator terminal device 120 can be used. There may be.

The "user terminal" includes a user-side terminal viewed from the specially-equipped vehicle management server 100, and in the embodiment, both the user-portable device 160 and the user-side manager terminal device 120 correspond. Also, the “user terminal authentication means” corresponds to both the user mobile device authentication means 161 of the user mobile device 160 and the management device side authentication means 121 of the user side manager terminal device 120 .

The term "maintenance personnel" includes not only maintenance personnel such as the "maintenance factory" in the embodiment, but also the maintenance department of the manufacturer, which is also an organization, and service personnel who are members of the organization.

"Give authority data" includes not only transmission of an electronic message with authority data to an electronic message contact address, but also all other authorization methods.

It is the whole side view which broke a part about the refuse collection vehicle V employ|adopted in the specially-equipped vehicle maintenance person information management system 1. FIG. It is the schematic for demonstrating the control relationship of each part in the refuse collection vehicle V. FIG. 1 is a functional block diagram of a specially equipped vehicle maintenance person information management system 1; FIG. 2 is a diagram showing a hardware configuration of a specially equipped vehicle management server 100; FIG. It is a figure which shows the login data of the specially-equipped vehicle management server 100, an example of vehicle data classified by user, and a maintenance factory list classified by user. 4 is a diagram showing an example of operation data of a specially equipped vehicle management server 100; FIG. 2 is a diagram showing the hardware configuration of user-worn device 160. FIG. 4 is a flow chart at the time of registration; It is an example of a screen at the time of SS display. It is an example of a displayed screen.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings.

(1.Explanation of special purpose vehicle)
First, the garbage collection vehicle V, which is a specially equipped vehicle used in this specially equipped vehicle maintenance person information management system 1, will be described.

The garbage collection vehicle V shown in FIG. 1 is composed of a base vehicle Vb and a mounted object K for garbage collection work mounted on the vehicle body F after the assembly of the base vehicle Vb is completed. The base vehicle Vb is provided with a vehicle-side control device UV, and the mounted object K is provided with a mounted object-side control device UK.

As shown in FIG. 2, the vehicle body F of the base vehicle Vb is equipped with an engine E, a battery B, an electric motor M, a power selection take-out mechanism PS, and a vehicle-side control device UV.

The engine E provides the wheels W with driving force. The electric motor M is connected to the battery B via an inverter 12 and is operated by electric power from the battery B. As shown in FIG. The power selective extraction mechanism PS can selectively extract the power of the engine E or the electric motor M from the wheel drive system D as a drive system including the engine E and the electric motor M. The vehicle-side control device UV is composed mainly of a microcomputer, and controls the engine E, the electric motor M, the battery B, and the electromagnetic clutch 11 . A starter switch S-SW for starting the engine E is also connected to the vehicle-side control device UV.

Note that the vehicle-side control device UV, the engine E, the electric motor M, and the battery B are actually connected to each other by a plurality of power lines and/or signal lines. shown in

The output side of the power take-off device PTO is interlocked and connected to a hydraulic pump P which is a part of the equipment K. As shown in FIG. Further, the power take-off device PTO is connected to the vehicle-side control device UV, and in response to an operation input to the power take-off switch P-SW also connected to the vehicle-side control device UV, the transmission 10 (see FIG. ) is selectively switched and transmitted to the wheel W side and the hydraulic pump P side. Specifically, when the power take-off switch P-SW is off (OFF), the output of the transmission 10 is transmitted to the wheels W and used for driving the vehicle. On the other hand, when the switch P-SW is turned on, the output of the transmission 10 is transmitted to the hydraulic pump P side and used to drive the pump.

The mounting object K has a box-shaped garbage storage box 1 with an open rear end as a base body (mounting object main body), and this garbage storage box 1 is retrofitted and fixed on the vehicle body F of the base vehicle Vb. be done. A garbage input box 3 is connected to the rear end of the garbage storage box 1. - 特許庁The trash throwing box 3 has a trash throwing port 3a at the rear end for throwing the trash into the trash storage box 1. The open/close door 3t opens and closes the garbage inlet 3a.

A garbage loading device 2 as a working machine is provided in the garbage throwing box 3 . The garbage loading device 2 forcibly loads the thrown-in garbage in the throw-in box 3 into the refuse storage box 1 when the throw-in box 3 is at the loading position.

The structure of the garbage loading device 2 is conventionally known as a compression plate type, and has an elevating body 4, a second cylinder A2, a compression plate 5, and a third cylinder A3. The lifting body 4 is supported on the left and right side walls of the garbage container 3 at a position facing the rear end opening 1a of the garbage container 1 so that it can be raised and lowered. The second cylinder A2 forcibly raises and lowers the lifting body 4 and the lifting body 4 . The compression plate 5 extends to the full width of the second cylinder A2 for elevating the elevating body, and is supported by the lower part of the elevating body 4 so as to be rotatable back and forth in the garbage throwing box 3 . The third cylinder A3 forces the compression plate 5 to rotate.

In addition, the rear operating panel CR is fixed and supported on the outer surface around the garbage inlet 3a of the garbage throwing box 3 shown in FIG. The rear operation panel CR is provided with operation switches CR-SW1-3, a first power source selection switch M-SW1, and notification lamps L1-L5. The operating switches CR-SW1 to 3 select and operate the operation mode of the garbage loading device 2. In particular, the operation switch CR-SW3 is a switch for instructing an emergency stop in case of danger. The first power source selection switch M-SW1 outputs a motor selection signal when turned on. As a result, the hydraulic pump P is switched from the engine drive state driven by the engine E to the motor drive state driven by the electric motor M. FIG.

As shown in FIG. 1, an in-cabin control device UF having a control panel CF is provided in the cab of the base vehicle Vb. As shown in FIG. 2, the in-cabin control unit UF has a microcomputer 61, a short-range wireless communication unit 63, an antenna 65, and a control panel CF.

The operation panel CF is provided with operation switches CF-SW1 to CF-SW3, a second power source selection switch M-SW2, and notification lamps L1 to L5. The operation switches CF-SW1 to 3, like the operation switches CR-SW1 to 3, select and operate the operation mode of the garbage loading device 2 and the garbage discharging device 7. The second power source selection switch M-SW2, like the first power source selection switch M-SW2, outputs a motor selection signal when turned on.

Moreover, as shown in FIG. The image from the camera 53 is analyzed by the image processing section 51 provided in the control unit box UKB. The image processing unit 51 is connected to the mounted object side control device UK, and outputs an emergency stop signal to the mounted object side control device UK when it is determined that the dangerous state is reached by the image analysis. That is, the state is the same as when the operation switch CR-SW3 is pressed.

In addition, in this embodiment, although the garbage truck was demonstrated as an example as a specially-equipped vehicle, it is not limited to the garbage truck.

2. Overview of Specially-equipped Vehicle Maintenance Person Information Management System 1 The specially-equipped vehicle operation data management system 1 acquires the operation operation data of the control-target device 210 from the special-purpose vehicle vehicle-side control device 201 that controls the control-target device 210 mounted on the special-purpose vehicle. A specially equipped vehicle operating operation data management system for managing the operating operation of a specially equipped vehicle 180 includes a specially equipped vehicle management server 100, a user terminal 150, and a specially equipped vehicle 180a.

The special-purpose vehicle vehicle-side control device 201 of the special-purpose vehicle 180 a has short-range wireless transmission/reception means 203 , operation data storage means 205 , special-purpose vehicle specific data storage means 209 , and control means 207 . The short-range wireless transmitting/receiving means 203 connects with the short-range wireless transmitting/receiving means 164 of the vehicle-side control device 201 for the special purpose vehicle by short-range wireless communication. The operating data storage unit 205 stores operating motion data of the controlled device 210 . The specially equipped vehicle identification data storage means 209 stores the identifier of the specially equipped vehicle. The control means 207 manages when the operating motion data stored in the operating data storage means 205 is transmitted by the short-range wireless transmission/reception means 203 .

The user terminal 150 includes one or more user-portable devices 160 used by the user of the special-purpose vehicle and a user-side manager terminal device used by the user-side administrator, which controls the mounted control target device by the special-purpose vehicle vehicle-side control device. 120. The user side administrator terminal device 120 and the user portable device 160 provide the special purpose vehicle management server 100 with user terminal authentication means (management device side authentication means 121 and user portable device authentication means 161) for user authentication as a user with a specific user identifier. The user-side administrator terminal device has maintenance person registration request means 125 . Note that the maintenance person registration requesting means 125 may be included in the user portable device 160 .

The specially equipped vehicle management server 100 includes registered maintenance person information storage means 101 , maintenance person management means 102 , user-by-user operation data management means 103 , server side authentication means 105 and maintenance person information storage means 106 .

The server-side authentication means 105 performs user authentication processing in response to a user authentication request from the user terminal 150 . Upon receiving a registration request from the user terminal 150, the maintenance person management means 102 registers the user as a registered maintenance person in the registered maintenance person information storage means 101. FIG. Upon receiving the operating motion data from the user-worn device 160, the user-by-user operating motion data management means 103 stores the data for each user.

When receiving a request to obtain a registered maintenance person of the user from the user portable device 160 , the maintenance person management means 102 reads out the registered maintenance person of the user from the registered maintenance person information storage means 101 and transmits it to the user portable device 160 . do.

The user portable device 160 has short-range wireless transmission/reception means 164 , operation data management means 166 , user portable device authentication means 161 , position data detection means 162 , and maintenance personnel notification means 163 .

The user carrying authentication means 161 performs user authentication to the special purpose vehicle management server 100 as a user with a specific user identifier. The operating motion data management means 166 causes the short-range wireless transmission/reception means 164 to wirelessly communicate with the vehicle-side control device 201 for the specially equipped vehicle, acquires the operating motion data of the mounted object, and stores the data. In addition, it transmits the stored operating motion data to the specially equipped vehicle management server 100 based on the determined transmission conditions. The transmission conditions are both an automatic transmission mode with automatic transmission at predetermined time intervals and an occasional transmission mode.

When the position data detecting means 162 and the maintenance person notifying means 163 receive the error data generated in the control target device 210 from the special purpose vehicle vehicle side control device 201, the registered maintenance person of the user stored in the special purpose vehicle management server 100 is detected. Get it and let us know.

The user side manager terminal device 120 has a management device side authentication means 121 and a maintenance person registration request means 125 . The management device side authentication means 121 performs user authentication processing on the special purpose vehicle management server 100 as a user with a specific user identifier. The maintenance person registration requesting means 125 requests the specially equipped vehicle management server 100 to register a designated maintenance person.

By registering the maintenance personnel of the specially equipped vehicle for each user identifier in this way, it is possible to contact them quickly and easily when maintenance work such as error processing becomes necessary.

The maintenance person information includes destination data for electronic message communication to each maintenance person. The operator management means 102 transmits, to the electronic message contact address, authorization data that permits the device used by the maintenance operator to temporarily view the operation data of a user who is registered as a registered maintenance operator. you can

Further, the maintenance person management means 102 may transmit the unregistered maintenance person list stored in the maintenance person information storage means 106 to the user terminal 150 . This makes it possible to simplify the input of the registration request on the user terminal 150 .

Further, the user portable device 160 provides the operator of the user manager terminal device 120 with specific information for specifying the position data and the operation data of the specially equipped vehicle controller 201 to which the user portable device 160 is connected. The location data and the authorization data enabling access to the operation data of the vehicle-side control device 201 of the specially equipped vehicle to which the user-worn device 160 is connected may be transmitted to the identified maintenance person.

The maintenance person information storage means 106 of the special purpose vehicle management server 100 stores maintenance person information who can maintain the special purpose vehicle. Among them, the maintenance personnel who are close to the specified position data may be acquired and displayed.

In addition, the maintenance personnel information includes an electronic message contact address for each maintenance personnel. Authorization data may be sent to the destination for communication, which enables access to the operation data of the special-purpose vehicle control device 201 to which the user-worn device 160 is connected. Note that the user-worn device 160 may transmit the latest operation data to the specially equipped vehicle management server 100 after transmitting the authority data.

3. Hardware configuration (3.1 Hardware configuration of special purpose vehicle management server 100)
A hardware configuration in which the specially equipped vehicle management server 100 is configured using a CPU will be described with reference to FIG.

Specially equipped vehicle management server 100 includes CPU 23 , memory 27 , hard disk 26 , monitor 30 , optical drive 25 , input device 28 , communication board 31 , and bus line 29 . The CPU 23 controls each part via the bus line 29 according to each program stored in the hard disk 26 .

The hard disk 26 contains an operating system program 26o (hereinafter abbreviated as OS), a main program 26m, a map data storage section 26c, a user ID storage section 26u, user-specific registered vehicle data 26t, a user-specific maintenance factory storage section 26K, and a user-specific operating system program 26o. It has an operation data storage unit 26d.

FIG. 5A shows the data structure of the user-specific registered vehicle data 26c. The user-specific registered vehicle data storage unit 26c stores user-specific registered vehicle data in which the user ID is associated with the production number of the specially equipped vehicle managed by the user. FIG. 5B shows the data structure of login data stored in the user ID storage unit 26u. The login data is stored in association with user IDs and passwords. FIG. 5C shows the user-specific maintenance factory data stored in the user-specific maintenance factory storage unit 26K. In this embodiment, the user-by-user maintenance factory data consists of a user ID, a registered maintenance factory ID, a name, an address, a telephone number, an e-mail address, and location information.

FIG. 6 shows the data structure of the operating motion data stored in the user-by-user operating motion data storage unit 26d. As the operating motion data, the time, the accumulated number of loading times, the accumulated number of TG rises, the PTO operating time, and the position data are stored in association with the manufacturing number. Such operating data is provided via user-worn device 160 .

In this embodiment, Windows 10 (registered trademark or trademark) is used as the operating system program (OS) 26o, but it is not limited to this.

Each of the above programs is read from the CD-ROM 25a storing the programs via the optical drive 25 and installed in the hard disk 26. FIG. In addition to the CD-ROM, a program such as a flexible disk (FD) or an IC card may be installed from a computer-readable recording medium to a hard disk. Furthermore, it may be downloaded using a communication line.

In this embodiment, by installing the program from the CD-ROM to the hard disk 26, the computer indirectly executes the program stored in the CD-ROM. However, without being limited to this, the program stored in the CD-ROM may be directly executed from the optical drive 25. FIG. In addition, the programs that can be executed by the computer include those that can be directly executed by simply installing them as they are, as well as those that need to be converted into other formats once (for example, decompressing compressed data). ), and also those that can be executed in combination with other module parts.

(3.2 Hardware configuration of user portable device 160)
User-worn device 160 will be described with reference to FIG. This figure shows an example of a hardware configuration in which the user-worn device 160 is configured using a CPU.

The user-worn device 160 has a configuration of a general smart phone, and includes a CPU 123, a memory 127, a flash memory 126, a display unit 130, a wireless communication unit 128, an operation unit 125, an audio input/output unit 124, a position information detection unit 122, a near It has a distance wireless communication unit 121 and a bus line 129 . The position information detection unit 122 is a module that detects position information by GNNS (Global Navigation Satellite System). The short-range wireless communication unit 121 performs communication according to the Bluetooth (registered trademark) standard. In this embodiment, iOS (trademark) is adopted as the OS.

The CPU 123 controls each part via the bus line 129 according to each program stored in the flash memory 126 .

The flash memory 126 has an operating system program 126o (hereinafter abbreviated as OS) and a main program 126m.

The processing of the main program 126m will be described later.

In this embodiment, Bluetooth (registered trademark) is used as the short-range wireless communication unit, but it is not limited to this.

The flash memory 126 has an operation data storage section 126k and a transmission condition storage section 126d. The operating motion data in the operating motion data storage unit 26d is stored in the user-worn device 160 in the following procedure. Based on the main program 126m, the CPU 123 periodically (for example, every 30 seconds) establishes a short-range wireless connection with the vehicle-side controller 201 for the special purpose vehicle, and issues an operation data acquisition command. When the vehicle-side controller 201 of the specially-equipped vehicle receives such an acquisition command, it transmits the operation data stored in the memory (not shown in FIG. Send. When the CPU 123 receives such operating motion data, it stores it in the operating motion data storage unit 126k.

(3.3 Hardware configuration of user-side administrator terminal device 120)
The hardware configuration of the user-side administrator terminal device 120 shown in FIG. 3 is the same as that shown in FIG. 4, and the processing by the main program registered in the hard disk is different as will be described later.

4. Maintenance Factory Registration Processing and Read Processing The maintenance factory registration processing will be described with reference to FIG. A case will be described below in which the user with the user ID 1001 registers, on the user-side manager terminal device 120, the maintenance factory used by the user portable device logged in with the user ID.

The operator of the user-side administrator terminal device 120 inputs a predetermined URL in the browser program, and logs in with the user ID "1001" on the initial screen. Such authentication processing is performed by inputting a normal ID and password using a browser program, so description thereof will be omitted.

When the user logs in, an initial screen is transmitted from the management server and displayed on the monitor of the user side administrator terminal device (step S1 in FIG. 8). The operator selects the process "new maintenance plant (SS) registration" on the initial screen (not shown). The CPU (not shown) of the user-side administrator terminal device determines whether or not the new SS registration button is selected (step S3), and displays the SS input screen when such selection is made (step S5). In this embodiment, as the detailed information to be entered on the input screen, name, address, telephone number, e-mail address, and location information are adopted.

When the user inputs detailed information to be registered and clicks a completion button (not shown) (step S7), the CPU of the user-side administrator terminal device 120 sends a registration request including the input detailed information to the management server. 100 (step S9).

The CPU 23 of the management server 100 judges whether or not to receive the registration request (step S11), and when the registration request is received, registers it as the registered maintenance factory of the logged-in user (step S13). As a result, the input maintenance factory is added as a registered maintenance factory for user ID 1001 shown in FIG. 5C.

The process of contacting the maintenance factory in the user-worn device 160 will be described with reference to FIG. A case will be described below in which the user with the user ID 1001 contacts the maintenance factory registered as the user with the user ID 1001 using the dedicated application of the user portable device 160 .

The operator of the user portable device 160 logs in by entering an ID and a password in the user ID 1001 . Since such authentication processing is performed by inputting a normal ID and password, description thereof will be omitted.

CPU 123 of user-worn device 160 determines whether an error has been received from the device to be controlled (step S23). When the CPU 123 receives such an error, it displays the error screen shown in FIG. 10A (step S25). Looking at the error screen, the user understands that the error this time is "E04 contactor welding failure", "E06 motor drive FET open destruction", and "E08 motor brush overheating detection".

The user of the user-worn device 160 sees the error screen and determines whether inspection and maintenance at the maintenance factory is necessary. If it is determined that inspection and maintenance at the maintenance factory is necessary, the user selects the "contact registered SS" button 71 .

After the error screen is displayed, the CPU 123 judges whether or not the "search for nearby SS (maintenance factory)" button or the "registered SS (maintenance factory)" button is selected (step S27, S29), proceeding to step S31, a transmission request for the registration SS data is transmitted to the management server 100 (step S31).

The management server 100 determines whether there is any request from the user's portable device (step S51), and if there is any request, it is either a "nearby SS search request" or a "registered SS data transmission request". (steps S53, S55, S57).

In this case, since it is a transmission request for registered SS data, the CPU 23 reads and transmits the registered SS data of the user (step S56). In this case, the data (see FIG. 5C) relating to the registered maintenance factory IDs "M123456", "M123457" and "M123458" of the registered SS of the user ID 1001 are read. Further, based on the read position information of the maintenance factory, the map data of the necessary range is read from the map data storage unit 26c (see FIG. 4). Data about these maintenance factories (referred to as maintenance factory data) are transmitted to the user portable device 160 (step S54).

The CPU 123 of the user-worn device 160 determines whether or not to receive the maintenance factory data from the specially-equipped vehicle management server (step S33). (step S35).

When such a screen is displayed, the user of the user-worn device 160 selects one of the maintenance factories and specifies the contact method for the selected maintenance factory. Here, it is assumed that the selected SS specifies "registration SS1" and the contact method specifies "contact by e-mail".

The user selects "registration SS1" and selects "send by email button" 75 . The CPU 123 determines whether any of "select SS & send mail", "select SS & make phone call" or "select SS & display map" is selected (step S37, step S40, step S43). Accordingly, in response to the above selection, the CPU 123 sets the e-mail address included in the registered SS data received in step S33 as the destination in the e-mail application (software) and starts it. The user inputs an e-mail text necessary for communication and performs transmission processing. Since the processing from activation of the mail application in the user portable device 160 to transmission processing is well known as mail processing in a smart phone, a description thereof will be omitted.

The user terminates the mail application when the mail transmission is completed. Accordingly, the CPU 123 determines that the processing of the mail application has ended (step S42), and returns to the processing of step S35.

It should be noted that in step S35, when the user decides on the maintenance factory, there is a case where the position is not known. In that case, when the screen of FIG. 10B is displayed, the user selects the registration SS and also selects the "map display button" 79 .

The CPU 123 determines whether any of "select SS & send mail", "select SS & make phone call" or "select SS & display map" is selected (step 9 in FIG. 9). S37, step S40, step S43). Accordingly, when the "map display button" 79 is selected, the CPU 123 proceeds from step S43 to step S44 and displays the map data received in step S33.

It should be noted that the user of the user portable device 160 may wish to contact the registered maintenance factory by telephone when the display shown in FIG. 10B is displayed in step S35. In such a case, the SS is selected and the "call button" 77 is selected. As a result, the CPU 123 sets the telephone number included in the registered SS data received in step S33 as the destination and activates the telephone application (software). The user contacts the maintenance factory by telephone. Since the telephone processing in the portable device 160 is well known, the explanation is omitted.

In addition, when the error screen shown in FIG. 10A is displayed in step S25, there is a case where it is desired to search for a maintenance factory other than the registered maintenance factory. For example, this is the case when an error occurs in an area different from the normal round trip route. In this case, the user of the user-worn device 160 selects the “search for nearby SS” button 73 . As a result, the CPU 123 of the user-worn device 160 transmits the current location data and a nearby SS search request (step S28).

When the CPU 23 of the specially equipped vehicle management server 100 receives the nearby SS search request (step S53), it searches for a nearby maintenance factory and transmits the maintenance factory information. Subsequent processing is the same as for registered maintenance factories.

By registering a maintenance factory for each user in this way, it is possible to easily contact the registered maintenance factory or a neighboring maintenance factory when an error is detected.

(2. Other Embodiments)
In this embodiment, in FIG. 3, the user terminals of one user are illustrated as one user-side administrator terminal device 120 and one user-portable device 160, but the user-portable device 160 can be used by users simultaneously. It is necessary only for the number of specially equipped vehicles to be used. In general, one user is composed of a plurality of user-portable devices 160 and a plurality of specially equipped vehicles. A plurality of user-side administrator terminal devices 120 may be provided.

In this embodiment, when sending an email to the maintenance factory, the address is passed to the mail application, but the contents of the error may also be passed to the mail application for transmission.

In addition, the user-worn device 160 periodically or as needed transmits the operation data received from the specially-equipped vehicle to the specially-equipped vehicle management server 100 . When sending the e-mail, a one-time password that allows temporary access to the history of the operation data of the vehicle may be sent together. As an access authority to the database, the search range may be limited to the operation data of the vehicle in question, or the data with the same production number (see Fig. 6) of the operation data may be read, a temporary screen generated, and then displayed. You can send it.

Note that such processing may be transmitted from the specially equipped vehicle management server 100 separately from the mail from the user portable device 160 . In this case, for example, after steps S39 and S42, a step of notifying the special purpose vehicle management server 100 from the user portable device 160 that the maintenance factory is to be contacted may be executed.

In this embodiment, the registered SS information for each user is stored in the specially equipped vehicle management server 100 , but this may be stored in the user manager terminal device 120 or the user portable device 160 .

Further, in this embodiment, the maintenance factory data is input from the user manager terminal device 120 or the user portable device 160. However, the maintenance factory data as candidates are stored in the special purpose vehicle management server 100, and the list is stored. is transmitted to the user administrator terminal device 120 or the user portable device 160, and if the registered maintenance factory of the user is identified from this, it may be stored.

In this embodiment, the map data is stored in the specially equipped vehicle management server 100, but the specially equipped vehicle management server 100 transmits the location data of the maintenance factory to the user portable device 160, and the user portable device 160 separately stores the map data. Map data of a required area at a required scale may be requested from the database, and both may be combined and displayed on the user portable device 160 .

Note that the maintenance person may be a person in the maintenance department of the manufacturer (for example, a service person).

Also, the maintenance factory, which is the maintainer, may be a service factory owned by the company that sold the specially equipped vehicle (owns the specially equipped vehicle management server). It may be a service factory operated by a person outside the company.

In addition, when the specially equipped vehicle management server 100 searches for a nearby maintenance factory and transmits the maintenance factory information in step S54, the maintenance factory excluding the registered maintenance factory of the user may be transmitted. . As a result, if there is no suitable maintenance factory after searching for a registered maintenance factory and the user wishes to search for a candidate maintenance factory from unregistered maintenance factories, it is possible to omit the display of considered maintenance factories. .

The user-worn device 160 may send, to the user administrator terminal device 120, the location data and the specific information for specifying the operation data of the vehicle-side controller of the specially-equipped vehicle to which the user-worn device 160 is connected by e-mail. good. As a result, the user manager terminal device 120 can easily obtain the location and error status of the error-prone specially equipped vehicle. Also, after sending such mail, the user-worn device 160 may send the latest operation data to the specially equipped vehicle management server 100 . This allows the specially equipped vehicle management server 100 to store the operation data when the mail is sent.

100 Specially equipped vehicle management server 120 User side administrator terminal device 160 User portable device

Claims (8)

A) A specially-equipped vehicle maintenance person information management system comprising a specially-equipped vehicle management server and a user terminal, and managing maintenance person information related to a specially-equipped vehicle that controls a mounted device to be controlled by a specially-equipped vehicle vehicle-side control device,
B) said user terminal has:
b1) user terminal authentication means for authenticating a user with a specific user identifier to the special purpose vehicle management server;
b2) maintenance person registration request means for sending a registration request designating a maintenance person to the special purpose vehicle management server;
C) The special purpose vehicle management server has the following c1) to c2);
c1) server-side authentication means for performing user authentication processing in response to a user authentication request from the user terminal;
c2) maintainer management means for registering as a registered maintainer of the user in the registered maintainer information storage means when receiving the registration request from the user terminal;
Specially equipped vehicle maintenance person information management system characterized by. In the special purpose vehicle maintenance person information management system of claim 1,
The user terminal comprises a user portable device used by the user of the special purpose vehicle and a user side administrator terminal device used by the user side administrator, which controls the mounted control target device by the special purpose vehicle vehicle side control device,
The user-side administrator terminal device and the user portable device have user terminal authentication means for performing user authentication as a user with a specific user identifier to the special purpose vehicle management server,
The user-side administrator terminal device or the user portable device has the maintenance person registration request means,
Further, when the user portable device receives error data generated in the control target device from the special purpose vehicle vehicle side control device, the user portable device acquires the registered maintenance person of the user stored in the special purpose vehicle management server, and performs this registration. Having a maintenance person notification means for notifying a maintenance person,
Specially equipped vehicle maintenance person information management system characterized by. In the special purpose vehicle operation data management system according to claim 1 or 2,
The user terminal comprises a user portable device used by the user of the special purpose vehicle and a user side administrator terminal device used by the user side administrator, which controls the mounted control target device by the special purpose vehicle vehicle side control device,
The maintenance person information includes address data for electronic message contact to each maintenance person,
The special purpose vehicle management server further
a user-by-user operating motion data management means for managing the operating motion data as the operating motion data of the user when the operating motion data is received from the user portable device;
When the server-side authentication means of the special-purpose vehicle management server authenticates the maintenance person with the specific maintenance person identifier, the maintenance person management means allows the equipment used by the maintenance person to be registered as the registered maintenance person. Giving permission data that allows temporary viewing of the operation data of
Specially equipped vehicle maintenance person information management system characterized by. In the special purpose vehicle operation data management system according to any one of claims 1 to 3,
The user terminal comprises a user portable device used by the user of the special purpose vehicle and a user side administrator terminal device used by the user side administrator, which controls the mounted control target device by the special purpose vehicle vehicle side control device,
The special purpose vehicle management server further
receiving a request to acquire a registered maintenance person of the user from the user portable device, reading out the registered maintenance person of the user from the maintenance person information storage means and transmitting it to the user portable device;
Specially equipped vehicle operation data management system characterized by In the special purpose vehicle operation data management system according to any one of claims 1 to 4,
The user terminal comprises a user portable device used by the user of the special purpose vehicle and a user side administrator terminal device used by the user side administrator, which controls the mounted control target device by the special purpose vehicle vehicle side control device,
The specially-equipped vehicle management server stores operating operation data relating to each user's specially-equipped vehicle received from the user portable device,
The user-worn device further comprises location data detection means for detecting location data,
The user portable device provides, to the operator of the user administrator terminal device, specific information for specifying the position data and the operating operation data of the vehicle-side control device of the specially equipped vehicle to which the user portable device is connected, or the specified information. Giving the maintenance person authorization data that enables access to the location data and the operating operation data of the vehicle-side control device for the special-purpose vehicle to which the user-portable device is connected;
Specially equipped vehicle operation data management system characterized by In the special purpose vehicle operation data management system according to any one of claims 1 to 5,
The user terminal comprises a user portable device used by the user of the special purpose vehicle and a user side administrator terminal device used by the user side administrator, which controls the mounted control target device by the special purpose vehicle vehicle side control device,
The special-purpose vehicle management server has maintenance person information storage means for storing maintenance person information who can maintain the special-purpose vehicle,
said user-portable device acquires from said special purpose vehicle management server a maintenance person who is close to the specified position data among the maintenance persons stored in said maintenance person information storage means, and displays it;
Specially equipped vehicle operation data management system characterized by In the special purpose vehicle operation data management system according to claim 6,
The maintainer information includes an electronic message contact address for each maintainer,
When any one of the displayed maintenance personnel is specified by the user of the user-portable device, the control device for the special-purpose vehicle connected to the user-portable device is activated as the electronic message contact destination of the maintenance person. sending authorization data enabling access to operational data;
Specially equipped vehicle operation data management system characterized by In the special purpose vehicle operation data management system according to claim 5 or claim 7,
the user portable device, when transmitting the authority data, transmits the latest operation data to the specially equipped vehicle management server;
Specially equipped vehicle operation data management system characterized by

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