JP2022169932A - Input operation support apparatus, input operation support system, input operation support method, and input operation support program - Google Patents

Abstract

To support input operation of a user on an application system that executes information processing for an application, more appropriately.SOLUTION: An input operation support apparatus 50 includes: an acquisition unit 51 which acquires input operation information 510 representing histories of input operation on an application system 60 which executes information processing for an application; a generation nit 52 which collates the input operation information 510 with a support reference 521 to generate support information 522 for supporting the input operation; and an output unit 53 which outputs the support information 522. The support reference 521 represents a relationship between the input operation information 510 and the support information 522 in the case that the input operation information 510 complies with design specifications of the application system 60 and does not comply with implementation specifications of the application.SELECTED DRAWING: Figure 4

Description

The present invention relates to an input operation assistance device, an input operation assistance system, an input operation assistance method, and an input operation assistance program.

In order to improve the operability of information processing apparatuses, various systems use techniques for assisting user's input operations.

As a technology related to such a technology, Patent Literature 1 discloses a help system that provides help information regarding the operation process of a client-side information processing device from a host device using a communication line. In this system, when the user of the client device requests help regarding the operation process, the contents of the state change history buffer are transmitted to the host device using the communication line. The host device in this system predicts the operation purpose based on the inference rules in the rule database based on the state change information, and based on the results, sends a help message that seems appropriate to the client device.

Further, Japanese Patent Application Laid-Open No. 2002-200002 discloses an editing support system that refers to past operation history and gives instructions for the next operation. This system displays an image of a person representing the system on the screen as a system agent, extracts the user's error, waiting state, usage state, and usage environment, and notifies the user through the system agent.

Japanese Patent Application Laid-Open No. 2001-027923 JP-A-08-166866

2. Description of the Related Art A general system that supports a user's input operation to a business system that performs information processing related to business usually supports the input operation in compliance with the design specifications of the business system. However, the design specifications represent the specifications (rules) related to business that are clarified when the business system is constructed. For example, in a business system related to public services, the names of prefectures and municipalities representing addresses, seven-digit postal codes, etc. are clear from the time the business system is constructed. Therefore, such a system supports input operations so that information that violates design specifications, such as the name of a non-existent prefecture or municipality, or a postal code, is not input.

However, input operations include not only input operations that violate design specifications, but also input operations that comply with design specifications but do not comply with business performance specifications (problems in business performance). There is also an input operation. For example, in a business system related to public services, assume that the address of a certain resident is mistakenly entered as another address that actually exists that is similar (confusing) to the address. In this case, since the erroneously entered address is an actual address, it can be said that the input operation complies with the design specifications. However, the input operation of erroneously inputting the resident's address violates the specification of business execution, and may have a serious impact on the provision of public services.

It is difficult for the general systems that support input operations to the business system described above to support input operations in cases where the input operations comply with the design specifications of the business system but do not comply with the business execution specifications. be. The above-mentioned Patent Documents 1 and 2 do not particularly mention such a problem, either, and it is difficult to more accurately support input operations.

SUMMARY OF THE INVENTION It is a primary object of the present invention to more accurately support a user's input operation to a business system that performs information processing related to business.

An input operation support device according to an aspect of the present invention includes an acquisition unit that acquires input operation information representing a history of input operations to a business system that performs information processing related to business; , generating means for generating support information for supporting the input operation, and output means for outputting the support information, wherein the support standard is such that the input operation information conforms to the design specifications of the business system, Further, it represents the relationship between the input operation information and the support information when the job execution specifications are not complied with.

In another aspect of achieving the above object, an input operation support method according to an aspect of the present invention obtains, by an information processing device, input operation information representing a history of input operations to a business system that performs information processing related to business, A method for generating support information for supporting the input operation and outputting the support information by comparing the input operation information with a support criterion, wherein the support criterion is that the input operation information It represents the relationship between the input operation information and the support information in the case of conforming to the system design specifications and not conforming to the job execution specifications.

Further, in a further aspect of achieving the above object, an input operation support program according to an aspect of the present invention includes an acquisition process of acquiring input operation information representing a history of input operations to a business system that performs information processing related to business; A program for causing a computer to execute a generation process for generating support information for supporting the input operation and an output process for outputting the support information by comparing the input operation information with support criteria, The support criteria represent the relationship between the input operation information and the support information when the input operation information complies with the design specifications of the business system and does not comply with the business performance specifications.

Furthermore, the present invention can also be implemented by a computer-readable, non-volatile recording medium storing such an input operation support program (computer program).

Advantageous Effects of Invention According to the present invention, it is possible to obtain an input operation assisting device or the like that can more accurately assist a user in performing an input operation to a business system that performs information processing related to business.

BRIEF DESCRIPTION OF THE DRAWINGS It is a block diagram which shows the structure of the input operation assistance system 1 which concerns on the 1st Embodiment of this invention. FIG. 4 is a diagram illustrating support criteria 162 according to the first embodiment of the present invention; 4 is a flow chart showing the operation (processing) of the input operation support device 10 according to the first embodiment of the present invention; FIG. 11 is a block diagram showing the configuration of an input operation support device 50 according to a second embodiment of the present invention; FIG. 1 is a block diagram showing the configuration of an information processing device 900 capable of realizing an input operation support device according to each embodiment of the present invention; FIG.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

<First embodiment>
FIG. 1 is a block diagram showing the configuration of an input operation support system 1 according to the first embodiment of the invention. The input operation support system 1 includes an input operation support device 10, a business system 20, a business terminal device 30, and a management terminal device 31, and these components are connected to each other via a communication network 40 so as to be able to communicate with each other. be. The communication network 40 is, for example, the Internet or an intranet. The input operation support system 1 illustrated in FIG. 1 includes one input operation support device 10, one business system 20, one business terminal device 30, and one management terminal device 31. may contain.

The business system 20 includes information processing devices such as one or more servers that perform information processing related to predetermined business. The predetermined work may be, for example, work related to public services in a government office or a local government, or work related to product development and sales in a company.

The business terminal device 30 and the management terminal device 31 are information processing devices such as personal computers, for example. The business terminal device 30 is used when a worker (user) who performs business using the business system 20 performs an input operation on the business system 20, or displays a display screen having information output from the business system 20. It is a device used for confirmation in The management terminal device 31 is a device that is used by a manager who manages the status of work performed by a worker who uses the work system 20 to confirm.

When a worker performs an input operation on the business system 20, the input operation support device 10 according to the present embodiment generates information for assisting the input operation according to the input operation, and performs the input operation. It is a device that presents supporting information to the worker via the business terminal device 30 . The input operation support device 10 may be configured by one information processing device, or may be a system configured by a plurality of information processing devices.

The input operation support device 10 includes an acquisition unit 11 , a generation unit 12 , an output unit 13 , a learning unit 14 , an evaluation unit 15 and a storage unit 16 . The acquisition unit 11, generation unit 12, output unit 13, learning unit 14, and evaluation unit 15 are examples of acquisition means, generation means, output means, learning means, and evaluation means, respectively.

The storage unit 16 is a storage device such as a RAM (Random Access Memory) 903 or a hard disk 904, which will be described later with reference to FIG. The storage unit 16 stores input operation information 161, support criteria 162, support information 163, evaluation criteria 164, and skill level information 165, which will be described later.

The acquisition unit 11 acquires the input operation information 161 representing the history of input operations to the business system 20 by the worker in the business terminal device 30 . The acquisition unit 11 acquires the input operation information 161 from the business system 20 or the business terminal device 30 at any time. The input operation information 161 includes, for example, the status and transition of screens used in the input operation, information such as characters input by the operator on each screen, and the time required for the input operation. The acquisition unit 11 stores the acquired input operation information 161 in the storage unit 16 .

The generating unit 12 compares the input operation information 161 acquired by the acquiring unit 11 with the assistance criteria 162 to generate assistance information 163 for assisting the input operation of the worker. The support standard 162 represents the relationship between the input operation information 161 and the support information 163 when the input operation information 161 complies with the design specifications of the business system 20 and does not comply with the business performance specifications.

However, the design specifications represent the specifications (rules) related to business that have been clarified (that is, are publicly known) since the business system 20 was constructed. In addition, the job execution specification represents the specifications related to the job for the job to be performed normally. The business execution specifications include specifications related to business that are not clarified when the business system 20 is constructed (that is, are not publicly known).

FIG. 2 is a diagram illustrating the support criteria 162 according to this embodiment. The support standard 162 is information in which the input operation information 161, the support information 163, and the support target proficiency level are associated with each other, as illustrated in FIG.

The support target proficiency level represents the degree of proficiency (skill) for the work of the worker who needs support for the input operation. The input operation support device 10 according to the present embodiment manages the proficiency level in five stages as an example, but the proficiency level is not limited to five stages. In this embodiment, the highest proficiency level is "5" and the lowest proficiency level is "1".

The proficiency level of each worker is managed in proficiency level information 165 . That is, the proficiency level information 165 is information that associates a worker's identifier (ID: Identification) with a proficiency level represented by any value of 1 to 5. FIG.

For example, the input operation information 161 acquired by the acquisition unit 11 indicates that “a plurality of data update screens are open at the same time” in the business terminal device 30 . In this case, it can be said that there is no particular problem if the operator is highly proficient. However, when a worker with a low proficiency opens a plurality of data update screens at the same time, the possibility of making a mistake such as inputting information that should be input on one screen on a different screen increases. In this embodiment, an input operation in which a worker with a low proficiency level simultaneously opens and works on multiple data update screens is not prohibited by the design specifications of the business system 20 (that is, is compliant), This is an input operation that does not comply with the business execution specifications.

As indicated by the support criteria 162 illustrated in FIG. The data update screen is open, so please be careful when entering data." is generated. In this case, the support information 163 is information that calls attention to the worker. Note that the generation unit 12 can acquire the worker's proficiency level by obtaining an ID that the worker inputs when logging into the business system 20 and comparing the ID with the proficiency level information 165 .

Further, as shown in the support criteria 162 illustrated in FIG. 2, the input operation information 161 indicates that "some input items have not been input on the data update screen", and the worker's proficiency level is If it is 1 or 2, it is suspected that there is an input omission for the input item. In this case, the generation unit 12 generates the support information 163 that calls attention to "There are items that have not been input, so please check."

Further, as shown in the assistance criteria 162 illustrated in FIG. In some cases, it is suspected that the telephone number of the landline phone has not been changed. In this case, the generation unit 12 generates the support information 163 that calls attention to "Please check the telephone number of the landline telephone".

2, the input operation information 161 indicates that "the input address includes a place name B similar to the place name A", and the worker's proficiency level is 1 to 4. , it is suspected that the place name A was mistakenly entered as the place name B. In this case, the generation unit 12 generates the support information 163 that calls attention to "Please check if the place name B is not the place name A."

Further, as shown in the support criteria 162 illustrated in FIG. 2, when the input operation information 161 indicates that "condominium D is input even though the address is the same as condominium C", the generation unit 12 , regardless of the operator's proficiency level, the support information 163 is generated to call attention to "please confirm whether apartment D is an error in writing apartment C". The name of the condominium may be written in documents submitted to the government office under different names depending on the person. , the generation unit 12 generates the above-described support information 163 regardless of the skill level of the worker.

Further, as indicated by the support criteria 162 illustrated in FIG. 2, when the input operation information 161 is "a surname including multiple kanji characters with the same reading is input", the generation unit 12 First, support information 163 is generated to alert the user that "the input surname contains multiple kanji characters with the same reading, so please check whether the kanji characters are correct." For example, in the case of surnames such as “saito” and “abe”, there are many kanji characters (including external characters) with the same reading, and even a highly proficient worker cannot determine whether the kanji are correct or not. Since it is difficult, the generation unit 12 generates the support information 163 described above regardless of the skill level of the worker.

Further, as indicated by the assistance criteria 162 illustrated in FIG. 2, when the input operation information 161 indicates that "no input operation has been performed for 3 minutes" and the worker's proficiency level is 1 or 2, the worker It is suspected that you are in a situation where you do not know the input operation to be performed next. In this case, the generation unit 12 generates the support information 163 that guides the user to the next input operation of "Please click the 'next screen' button."

The generation unit 12 stores the support information 163 generated as described above in the storage unit 16 .

The support standard 162 illustrated in FIG. 2 is an example, and the support standard 162 may include input operation information 161 and support information 163 different from those in FIG. The support standard 162 may also be a standard for uniformly presenting the support information 163 to the worker regardless of the worker's proficiency level without including the support target proficiency level. The support standard 162 includes, as the support information 163, in addition to information calling the worker's attention and information instructing the worker to perform the next input operation, for example, one or more candidates for information to be input. may include information representing

The input operation information 161 included in the support criteria 162 illustrated in FIG. 2 is represented by text for convenience of explanation, but the input operation information 161 is a code representing the state of the input operation indicated by the text. may

The support criteria 162 described above may be created manually, for example, based on the work experience of many workers using the business system 20 . Alternatively, the support standard 162 may be a result of learning by the learning unit 14 of the relationship between the input operation information 161 and the support information 163 .

The learning unit 14 learns the relationship between the input operation information 161 and the support information 163 based on the operator's evaluation of the support information 163 generated by the generation unit 12 . However, the worker inputs information indicating the result of evaluating whether or not the generated support information 163 was appropriate into the input operation support device 10 via the business terminal device 30 . The learning unit 14 acquires information representing the result of the worker's evaluation of the support information 163 .

When the worker's evaluation of support information 163 generated for certain input operation information 161 is "appropriate", the learning unit 14 sets the support criteria 162 so as to strengthen the relationship between the input operation information 161 and the support information 163. generate or update the . When the worker evaluates support information 163 generated for certain input operation information 161 as "inappropriate", the learning unit 14 sets the support criteria so as to weaken the relationship between the input operation information 161 and the support information 163. 162 is generated or updated.

When the learning unit 14 learns the relationship between the input operation information 161 and the support information 163, the learning unit 14 may learn based on the skill level of the operator. For example, if the level of the support information 163 related to certain input operation information 161 is not high (that is, it is self-evident for some workers with high proficiency), the worker with low proficiency evaluates the support information 163 as "appropriate." On the other hand, a highly proficient worker evaluates the support information 163 as "inappropriate" (no need for support). In this case, the learning unit 14 generates or updates the support criteria 162 for the input operation information 161 and the support information 163 so that the support target proficiency level is low.

The output unit 13 outputs the support information 163 generated as described above by the generation unit 12 to the business terminal device 30 . The business terminal device 30 displays the support information 163 received from the output unit 13 on its display screen so that the worker can visually recognize it.

The output unit 13 may output the support information 163 when the input operation information 161 satisfies a predetermined condition indicated by the support criteria 162 such that no input operation has been performed for three minutes. Alternatively, the output unit 13 may output the support information 163 in response to a request for output of the support information 163 by the operator who performs the input operation. More specifically, the output unit 13 may output the support information 163 when the worker clicks a help button displayed on the display screen of the business terminal device 30, for example.

The evaluation unit 15 compares the input operation information 161 acquired regarding a worker by the acquisition unit 11 with the evaluation criteria 164 to generate or update proficiency level information 165 regarding the worker. However, the evaluation criteria 164 are criteria for the evaluation unit 15 to determine the proficiency level of the worker according to the performance of the input operation of the worker. For the evaluation criteria 164, for example, the fewer the number of input errors indicated by the input operation information 161 regarding a certain worker, or the shorter the time required for the input work indicated by the input operation information 161, the more proficiency of the worker. Represents setting high.

The output unit 13 outputs the proficiency level information 165 generated or updated by the evaluation unit 15 to the management terminal device 31 . The business terminal device 30 displays the proficiency level information 165 received from the output unit 13 on its display screen so that the administrator can visually recognize it.

Next, the operation (processing) of the input operation support device 10 according to this embodiment will be described in detail with reference to the flowchart of FIG.

The acquisition unit 11 acquires the ID of the worker who performs the input operation from the business terminal device 30 (step S101). The generation unit 12 acquires the worker's proficiency level by collating the worker's ID acquired by the acquisition unit 11 with the proficiency level information 165 (step S102). The acquisition unit 11 acquires the input operation information 161 from the business terminal device 30 (step S103). The generator 12 collates the operator's proficiency level and the input operation information 161 with the support criteria 162 (step S104).

If the collation result in step S104 does not indicate that the worker needs assistance (No in step S105), the process proceeds to step S108. If the collation result in step S104 indicates that the worker needs support (Yes in step S105), the generation unit 12 generates support information 163 based on the collation result, and the output unit 13 The support information 163 generated by the generation unit 12 is output to the business terminal device 30 so as to be visible to the worker (step S106).

The learning unit 14 updates the support criteria 162 based on the evaluation of the support information 163 presented to the worker, which is input by the worker via the business terminal device 30 (step S107). The evaluation unit 15 compares the input operation information 161 with the evaluation criteria 164 to update the proficiency level information 165 about the worker, and transmits the updated proficiency level information 165 to the management terminal device 31 so that the manager can visually recognize it. output (step S108), and the entire process ends.

The input operation support device 10 according to the present embodiment can more accurately support user's input operations to a business system that performs information processing related to business. The reason for this is that the input operation support device 10 does not conform to the design specifications of the business system 20, but does not conform to the business performance specifications. This is because the support information 163 for the worker is generated by collating the input operation information 161 with the support standard 162 representing .

Effects achieved by the input operation support device 10 according to the present embodiment will be described in detail below.

2. Description of the Related Art A general system that supports a user's input operation to a business system that performs information processing related to business usually supports the input operation in compliance with the design specifications of the business system. However, input operations include not only input operations that violate design specifications, but also input operations that comply with design specifications but do not comply with business performance specifications (problems in business performance). There is also an input operation. An input operation that does not conform to the business execution specifications may have a serious impact on the provision of services by the business system. Therefore, even if the input operation conforms to the design specifications of the business system but does not conform to the business performance specifications, it is a challenge to more accurately support the user's input operation by supporting the input operation. be.

In order to solve such problems, the input operation support device 10 according to the present embodiment includes an acquisition unit 11, a generation unit 12, and an output unit 13, and operates as described above with reference to FIGS. 1 to 3, for example. . That is, the acquisition unit 11 acquires the input operation information 161 representing the history of input operations to the business system 20 that performs information processing related to business. The generation unit 12 compares the input operation information 161 with the support criteria 162 to generate support information 163 that supports the input operation. The output unit 13 outputs the generated support information 163 . The support standard 162 represents the relationship between the input operation information 161 and the support information 163 when the input operation information 161 complies with the design specifications of the business system 20 and does not comply with the business performance specifications. there is

That is, the input operation support device 10 according to the present embodiment supports the input operation even when the user's input operation complies with the design specifications of the business system 20 but does not comply with the business performance specifications. The input operation by the user can be more accurately supported.

Further, the input operation assistance apparatus 10 according to the present embodiment learns the relationship between the input operation information 161 and the assistance information 163 based on the evaluation of the assistance information 163 generated by the generation unit 12, thereby obtaining the assistance criteria 162. is provided with a learning unit 14 that generates or updates the As a result, the input operation assistance device 10 can gradually improve the accuracy of the assistance criteria 162 .

Further, the input operation assistance apparatus 10 according to the present embodiment uses different assistance criteria 162 for each user according to the proficiency level information 165 representing the user's proficiency level for input operations. As a result, the input operation assisting apparatus 10 supports a user with a high proficiency level for unnecessary input operations, and does not assist a user with a low proficiency level with necessary input operations. It is possible to avoid this and support flexible input operations according to the user's proficiency.

Further, the input operation support device 10 according to the present embodiment compares the input operation information 161 with the evaluation criteria 164 representing the relationship between the input operation information 161 and the user's proficiency level, thereby obtaining proficiency level information 165 for each user. and outputs proficiency information 165 to the management terminal device 31 via the output unit 13 . As a result, the input operation support device 10 can support the evaluation of the work of the worker by the manager who manages the worker who performs the input operation.

Further, the input operation support device 10 and the business system 20 in the input operation support system 1 according to the present embodiment may be provided to a plurality of organizations (government offices, local governments, companies, etc.) as services by cloud computing, for example. be. In this case, the input operation support system 1 includes an input operation support device 10 and a business system 20 for each organization to which the service is provided. In this case, multiple input operation support devices 10 may use a common support standard 162 . That is, the input operation support system 1 makes it possible to laterally expand the support standard 162 constructed in a certain organization to another organization that performs similar work. As a result, the input operation support system 1 can realize efficient development of the cloud computing business described above.

<Second embodiment>
FIG. 4 is a block diagram showing the configuration of an input operation support device 50 according to the second embodiment of the invention. The input operation support device 50 includes an acquisition unit 51 , a generation unit 52 and an output unit 53 . However, the acquisition unit 51, generation unit 52, and output unit 53 are examples of acquisition means, generation means, and output means, respectively.

The acquisition unit 51 acquires input operation information 510 representing a history of input operations to the business system 60 that performs information processing related to business. The input operation information 510 is, for example, information similar to the input operation information 161 according to the first embodiment. The acquisition unit 51 operates, for example, in the same manner as the acquisition unit 11 according to the first embodiment.

The generation unit 52 compares the input operation information 510 with the support criteria 521 to generate support information 522 that supports the input operation. The support information 522 is, for example, information similar to the support information 163 according to the first embodiment. The generation unit 52 operates, for example, in the same manner as the generation unit 12 according to the first embodiment.

The output unit 53 outputs support information 522 . The output unit 53 operates, for example, in the same manner as the output unit 13 according to the first embodiment.

The support standard 521 represents the relationship between the input operation information 510 and the support information 522 when the input operation information 510 complies with the design specifications of the business system 60 and does not comply with the business performance specifications. The support criteria 521 are, for example, similar to the support criteria 162 according to the first embodiment.

The input operation support device 50 according to the present embodiment can more accurately support user's input operations to a business system that performs information processing related to business. The reason for this is that the input operation support device 50 does not conform to the design specifications of the business system 60, but does not conform to the business execution specifications. This is because the support information 522 for the worker is generated by collating the input operation information 510 with the support reference 521 representing .

<Hardware configuration example>
Each unit in the input operation support device 10 shown in FIG. 1 or the input operation support device 50 shown in FIG. 4 in each of the above-described embodiments can be realized by a dedicated HW (Hardware) (electronic circuit). In addition, in FIGS. 1 and 4, at least the following configuration can be regarded as a functional (processing) unit (software module) of the software program.
- Acquisition units 11 and 51,
- generation units 12 and 52,
- output units 13 and 53,
・Learning unit 14,
・Evaluation unit 15,
- A storage control function in the storage unit 16 .

However, the division of each part shown in these drawings is a configuration for convenience of explanation, and various configurations can be assumed upon implementation. An example of the hardware environment in this case will be described with reference to FIG.

FIG. 5 exemplarily illustrates the configuration of an information processing apparatus 900 (computer system) capable of realizing the input operation support apparatus 10 according to the first embodiment of the present invention or the input operation support apparatus 50 according to the second embodiment. It is a figure explaining. That is, FIG. 5 shows the configuration of at least one computer (information processing device) capable of realizing the input operation support devices 10 and 50 shown in FIGS. hardware environment.

The information processing apparatus 900 shown in FIG. 5 includes the following as components, but may not include some of the components below.
CPU (Central_Processing_Unit) 901,
ROM (Read_Only_Memory) 902,
RAM (Random_Access_Memory) 903,
- Hard disk (storage device) 904,
- a communication interface 905 with an external device;
- Bus 906 (communication line),
A reader/writer 908 capable of reading and writing data stored in a recording medium 907 such as a CD-ROM (Compact_Disc_Read_Only_Memory);
- An input/output interface 909 such as a monitor, a speaker, and a keyboard.

That is, the information processing apparatus 900 having the above components is a general computer in which these components are connected via a bus 906 . The information processing apparatus 900 may include a plurality of CPUs 901 or may include CPUs 901 configured by multi-cores. The information processing apparatus 900 may include a GPU (Graphical Processing Unit) (not shown) in addition to the CPU 901 .

The present invention, which has been described with the above-described embodiment as an example, supplies a computer program capable of realizing the following functions to the information processing apparatus 900 shown in FIG. The function is the above-described configuration in the block configuration diagrams (FIGS. 1 and 4) referred to in the description of the embodiment, or the function of the flowchart (FIG. 3). The present invention is then achieved by reading the computer program to the CPU 901 of the hardware, interpreting it, and executing it. Further, the computer program supplied to the apparatus may be stored in a readable/writable volatile memory (RAM 903) or a nonvolatile storage device such as ROM 902 or hard disk 904.

Also, in the above case, a general procedure can be employed at present as a method of supplying the computer program into the hardware. The procedure includes, for example, a method of installing in the device via various recording media 907 such as a CD-ROM, and a method of downloading from the outside via a communication line such as the Internet. In such a case, the present invention can be considered to be constituted by the code that constitutes the computer program or the recording medium 907 that stores the code.

The present invention has been described above using the above-described embodiments as exemplary examples. However, the invention is not limited to the embodiments described above. That is, within the scope of the present invention, various aspects that can be understood by those skilled in the art can be applied to the present invention.

1 input operation support system 10 input operation support device 11 acquisition unit 12 generation unit 13 output unit 14 learning unit 15 evaluation unit 16 storage unit 161 input operation information 162 support standard 163 support information 164 evaluation standard 165 proficiency level information 20 business system 30 business Terminal device 31 Management terminal device 40 Communication network 50 Input operation support device 51 Acquisition unit 510 Input operation information 52 Generation unit 521 Support standard 522 Support information 53 Output unit 60 Business system 900 Information processing device 901 CPU
902 ROMs
903 RAM
904 hard disk (storage device)
905 communication interface 906 bus 907 recording medium 908 reader/writer 909 input/output interface

Claims (10)

Acquisition means for acquiring input operation information representing a history of input operations to a business system that performs information processing related to business;
generating means for generating support information for supporting the input operation by comparing the input operation information with support criteria;
output means for outputting the support information;
with
The support standard represents a relationship between the input operation information and the support information when the input operation information complies with the design specifications of the business system and does not comply with the business performance specifications.
Input operation support device. learning means for generating or updating the support criteria by learning the relationship between the input operation information and the support information based on the evaluation of the support information generated by the generating means;
The input operation support device according to claim 1. The input operation information includes at least one of the status and transition of the screen used in the input operation, information input by the user on the screen, and the time required for the input operation,
The output means outputs the support information when the input operation satisfies a predetermined condition.
The input operation support device according to claim 1 or 2. The output means outputs the support information in response to a request for output of the support information by a user who performs the input operation.
The input operation support device according to any one of claims 1 to 3. The support information includes information to call attention to the user who performs the input operation, information to instruct the user who performs the input operation to perform the next input operation, and information to be input by the input operation. Representing at least one of the information representing the above candidates,
The input operation support device according to any one of claims 1 to 4. The generation means uses the support criteria that differ for each user according to proficiency level information representing the user's proficiency level with respect to the input operation.
The input operation support device according to any one of claims 1 to 5. Further comprising an evaluation means,
The acquisition means acquires the input operation information for each user who performs the input operation,
The evaluation means generates the proficiency level information for each user by collating the input operation information with an evaluation criterion representing a relationship between the input operation information and the proficiency level of the user;
The output means outputs the proficiency level information.
The input operation support device according to claim 6. A plurality of input operation support devices according to any one of claims 1 to 7,
The first and second input operation support devices use a common support standard,
Input operation support system. Information processing equipment
Acquiring input operation information representing the history of input operations to a business system that performs information processing related to business,
generating assistance information for assisting the input operation by comparing the input operation information with an assistance criterion;
outputting the supporting information;
a method,
The support standard represents a relationship between the input operation information and the support information when the input operation information complies with the design specifications of the business system and does not comply with the business performance specifications.
Input operation support method. Acquisition processing for acquiring input operation information representing a history of input operations to a business system that performs information processing related to business;
a generation process for generating support information for supporting the input operation by comparing the input operation information with support criteria;
an output process for outputting the support information;
A program for causing a computer to execute
The support standard represents a relationship between the input operation information and the support information when the input operation information complies with the design specifications of the business system and does not comply with the business performance specifications.
Input operation support program.

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