JP2022147506A - System and program for doing communications with people - Google Patents

Abstract

To provide a mechanism that can improve the relationship with a user as a communication with the user proceeds.SOLUTION: A communication device 111 of a robot 11 has system sending information determination means 1108 for determining information that a robot 11 is to send to a user on the basis of language information sent from the user, the feeling of the user, the personality of the user, and the feeling of the robot 11. The feeling of the robot 11 that the system sending information determination means 1108 uses to determine the information is determined by the personality of the robot 11 shown by system personality data stored in a server device 12. System personality update instruction means 1110 instructs the update of the system personality data stored in a server device 12 on the basis of the information that the robot 11 sent to the user, language information that the user sent, and the feeling of the user.SELECTED DRAWING: Figure 3

Description

The present invention relates to a system for communicating with people.

With the development of artificial intelligence, the practical use of systems that communicate with people is progressing. For example, in Patent Document 1, a pseudo-emotion is determined based on a pseudo-personality selected by a learner from a plurality of pseudo-characters, and biological information obtained from the learner, the learning situation of the learner, and the determined pseudo-emotion Based on this, a learning support device has been proposed that determines the content and expression of learning support to be implemented for a learner, and provides the learner with the determined content of learning support based on the determined expression.

JP 2017-173546 A

The learning support device described in Patent Document 1 provides learning support with different contents using different expressions, even if the biometric information emitted by the learner and the learning situation of the learner are the same, according to the pseudo-personality selected by the learner. to the learner.

However, as long as the learner does not change the pseudo-personality of the learning support device, if the biometric information emitted by the learner and the learning situation of the learner are the same, the same (or similar) expression and the same (or similar) content Provide learning support.

If the learning supporter is a person, he/she will consciously or unconsciously change his/her personality through repeated communication with the learner so as to improve the relationship between himself/herself and the learner. The learning support device described in Patent Literature 1 does not have adaptability to learners such as human learning supporters.

The present invention provides a mechanism capable of improving a relationship with a user through communication with the user.

In order to achieve the above object, the present invention provides a system for communicating with a user, comprising data input/output means for exchanging data with a storage device, and data sent by the user from a measuring device. user-generated information acquisition means for acquiring user-generated data indicating a result of measuring the information obtained by the user; user-generated information acquisition means for estimating the user's emotion based on the user-generated data acquired by the user-generated information acquisition means; system emotion determining means for determining the emotion of the system based on the character of the system indicated by system character data stored in a storage device and the emotion of the user estimated by the user emotion estimating means; and the user emotion. system output information determining means for determining information to be output by the system based on the emotion of the user estimated by the estimation means and the emotion of the system determined by the system emotion determining means; and issuing information to the user. system information issuing instruction means for instructing an information issuing device to issue information determined by said system issuing information determining means; information instructed to be issued by said system information issuing instructing means to said information issuing device; and said user emotion The system further comprises system character update instruction means for instructing the storage device to update the system character data based on the user's emotion estimated by the estimation means.

The system of the present invention updates its own system personality according to the content of communication with the user. Therefore, the system of the present invention can improve the relationship with the user through communication with the user.

The figure which showed the whole structure of the communication system which concerns on one Embodiment. The figure which showed the hardware constitutions of the robot which concerns on one Embodiment. The figure which showed the functional structure of the robot which concerns on one Embodiment.

[Embodiment]
A communication system 1 according to an embodiment of the present invention will be described below. FIG. 1 is a diagram showing the overall configuration of a communication system 1. As shown in FIG. The communication system 1 includes a robot 11 that communicates with a user X, and a server device 12 that transmits and receives various data to and from the robot 11 via a communication network such as the Internet.

FIG. 2 is a diagram showing the hardware configuration of the robot 11. As shown in FIG. The robot 11 includes a computer 101, an imaging device 102 connected to the computer 101, a sound pickup device 103, a display device 104, a sound generating device 105, a driving device 106, a body portion 107, a head portion 108, a right arm portion 109, and a left arm portion 110. Prepare.

The computer 101 includes a processor 1011 that performs various data processing according to a program, a memory 1012 that stores various data including the program, an input/output interface 1013 that transfers data to and from an external device without passing through a communication network, a communication network, and a communication network. A communication interface 1014 is provided for exchanging (transmitting/receiving) data with an external device via the .

The photographing device 102 , the sound pickup device 103 , the display device 104 , the sound generating device 105 and the driving device 106 are connected to the input/output interface 1013 of the computer 101 . The server device 12 is also connected to the communication interface 1014 of the computer 101 via a communication network.

The imaging device 102 is, for example, an optical camera, and continuously generates image data representing captured images of the surroundings. The sound pick-up device 103 is a microphone that picks up ambient sounds and continuously generates sound data representing waveforms of the sounds.

The display device 104 is, for example, a liquid crystal display, and displays to the user X images representing characters, drawings, and the like. The sound generator 105 is a speaker and emits sound (including voice) to the user X. FIG. The driving device 106 includes a motor or the like, and changes the postures (relative positions) of the head 108 , right arm 109 , and left arm 110 with respect to the body 107 .

In this embodiment, the server device 12 is a server device that serves as a storage device that stores various data. The data stored by the server device 12 includes at least the following.
(1) User personality data indicating the personality of the user X (2) User attribute data indicating the attributes of the user X (user attributes) (3) System personality data indicating the personality of the robot 11 (communication system 1) (4) User X and the communication log data indicating the content of the communication performed between the robot 11 (communication system 1)

In the description of this embodiment, the terms emotion, personality, and user attribute are used. In this embodiment, an emotion is a state of the user X or the robot 11 determined based on the personality and information issued by the communication partner, and is expressed by a parameter group called an emotion value. In the communication system 1, as an example, emotional values are used according to the concept of "circle of emotions" devised by psychologist Plutchik. The emotional value in the "wheel of emotions" is a parameter group that indicates the balance of eight emotion types: joy, sadness, trust, disgust, worry, anger, surprise, and prediction. However, in the communication system 1, an emotion value according to a concept other than the "circle of emotion" may be employed.

In this embodiment, personality means a property that influences an emotional value generated according to information issued by a communication partner, and is represented by a parameter group called personality value. In the communication system 1, personality values according to the concept of egograms are used. The personality value in the egogram is a parameter group that indicates the balance of five personality types: dominance, tolerance, logic, freewheeling, and adaptability. However, in the communication system 1, personality values according to ideas other than the egogram may be employed.

Emotions can change significantly each time information is received from a communication partner. Personality, on the other hand, does not change dynamically like emotion, and does not substantially change each time information is received from a communication partner. Personality, however, can change gradually over many repeated communications.

In this embodiment, a user attribute means an objective attribute of a user. Examples of user attributes include user X's name, user X's nickname, user X's age, user X's gender, user X's hobbies, user X's food preferences, user X's past activities, user X's group to which the group belongs, etc., but is not limited to these. Some user attributes, such as user X's gender, usually do not change, while others, such as user X's past activities, change frequently. Also, the number of types of user attributes is not constant.

In the communication system 1, user attributes are extracted from information issued by user X. FIG. The user attributes are used as part of the information that the robot 11 issues to the user X. FIG. As a result, the information that the robot 11 issues to the user X is customized for the user X and appropriate.

The communication log data stored by the server device 12 is a collection of records including the following fields.
(1) Time (2) Information issuer (3) Verbal information (4) Non-verbal information (5) Emotion value

The field "time" stores data indicating the time when the user X or the robot 11 issued the information. The field "information issuer" stores data indicating the entity that issued the information, that is, either the user X or the robot 11. FIG.

The field "language information" stores data indicating the language information included in the information issued by the information issuer. Linguistic information is information expressed in language. The linguistic information may be issued by any method such as voice, gestures (sign language, etc.), character strings written on a medium such as a screen or paper.

The field "non-verbal information" stores data indicating information other than the linguistic information included in the information issued by the information issuer. Non-verbal information includes, for example, inflection of voice, increase/decrease in blinking, motion of tilting the head, motion of looking away, and the like. These non-verbal information convey the emotion of the informant to the communication partner in a non-verbal way.

The field "emotional value" stores data indicating the emotional value corresponding to the information issued by the information issuer. If the user X is the user X, the emotional value stored in the field "emotional value" is data indicating the emotional value estimated by the robot 11 based on the information issued by the user X. be. On the other hand, if the information sender is the robot 11, the emotional value determined based on the information received by the robot 11 from the user X and the character of the robot 11 is stored in the field "emotional value".

FIG. 3 is a diagram showing the functional configuration of the robot 11. As shown in FIG. The robot 11 includes a communication device 111 implemented by the computer 101 performing data processing according to the program according to the present embodiment, and a communication device that measures information issued by the user X and sends user-generated data indicating the measurement result to the communication device. 111, and an information issuing device 113 that issues information to the user X in accordance with instructions received from the communication device 111. FIG.

The measuring device 112 is realized by the imaging device 102 and the sound pickup device 103 operating under the control of the computer 101 . The information issuing device 113 is realized by the display device 104, the sound generating device 105, and the driving device 106 which operate under the control of the computer 101. FIG.

The communication device 111 includes various functional components shown in FIG. The roles of these functional components are described below.

The data input/output unit 1101 exchanges various data with the server device 12 that serves as a storage device. User generated information acquisition means 1102 acquires user generated data from the measuring device 112 . The user-generated data includes image data representing an image captured by the imaging device 102 and sound data representing sound picked up by the sound pickup device 103 .

User language information specifying means 1103 specifies language information issued by user X based on the user issued data acquired by user issued information acquiring means 1102 . A method for specifying language information by the user language information specifying means 1103 includes, for example, a method using known speech recognition technology, image recognition technology, character recognition technology, etc., but is not limited to these.

The user non-verbal information specifying means 1104 specifies the non-verbal information issued by the user X based on the user issued data acquired by the user issued information acquiring means 1102 . The user non-verbal information specifying means 1104, for example, identifies the intonation of the voice of the user X represented by the sound data included in the user-generated data, various gestures included in the actions of the user X represented by the image data included in the user-generated data, and the like. Extract as non-verbal information.

User emotion estimation means 1105 estimates the emotion of user X based on the user generated data acquired by user generated information acquisition means 1102 .

More specifically, user emotion estimation means 1105 estimates the emotion of user X by specifying an emotion value based on the following information.

(1) linguistic information issued by user X specified by user linguistic information specifying means 1103 (2) non-linguistic information issued by user X specified by user non-linguistic information specifying means 1104 (3) server device 12 stores Personality of user X indicated by the user personality data

Although the information (3) above does not necessarily have to be used for estimating the emotion of user X, by using the information (3) above, user emotion estimation means 1105 can estimate user X's emotion with higher accuracy. can be estimated by

User emotion estimating means 1105 has, for example, one or both of rule-based and machine learning artificial intelligence, and uses this artificial intelligence to identify emotional values according to the information (1) to (3) above. .

The information (1) and (2) above is not limited to recent information, and may include past information indicated by communication log data stored in the server device 12 .

The system emotion determining means 1106 determines the personality of the robot 11 (more correctly, the communication system 1; hereinafter the same) indicated by the system personality data stored in the server device 12 and the user X estimated by the user emotion estimation means 1105. and the emotion of the robot 11 is determined.

More specifically, the system emotion determination means 1106 determines the emotion of the robot 11 by specifying the emotion value based on the following information.

(1) Personality of robot 11 indicated by system personality data stored in server device 12 (2) Emotion of user X estimated by user emotion estimation means 1105 (3) User personality data stored in server device 12 is Personality of user X indicated (4) Language information issued by user X, specified by user language information specifying means 1103

The information (3) and (4) need not necessarily be used to determine the emotion of the robot 11, but by using the information (3) or (4), the system emotion determining means 1106 can An emotion that is closer to the emotion of the person communicating with the user X can be determined as the emotion of the robot 11 .

The system emotion determination means 1106 has, for example, one or both of rule-based and machine learning artificial intelligence, and the artificial intelligence identifies the emotional value according to the information (1) to (4) above. .

The information (2) and (4) above is not limited to recent information, and may include past information indicated by communication log data stored in the server device 12 .

The user attribute update instruction means 1107 instructs the server device 12 to update the stored user attribute data based on the user issued data acquired by the user issued information acquisition means 1102 .

Specifically, the user attribute update instruction means 1107 analyzes the language information issued by the user X specified by the user language information specifying means 1103, and determines the attributes of the user X (for example, "yesterday, I watched an animation movie"). ) is extracted, data indicating the extracted attribute is generated as user attribute data, and the generated user attribute data is transmitted to the server device 12 via the data input/output means 1101 .

Also, the user attribute update instruction means 1107 analyzes the non-verbal information issued by the user X specified by the user non-verbal information specifying means 1104 (for example, the user X has a satisfied expression while eating curry and rice). , an attribute of user X (for example, “I like curry”) is extracted, data indicating the extracted attribute is generated as user attribute data, and the generated user attribute data is sent to server device 12 via data input/output means 1101. Send to

The user attribute update instruction means 1107 has, for example, one or both of rule-based and machine-learning artificial intelligence, and uses the artificial intelligence to determine the attributes of the user X from the verbal information or non-verbal information issued by the user X. Extract.

The server device 12 adds the user attribute data received from the robot 11 to the stored user attribute data (if no user attribute data related to the same type of attribute is stored), or adds the user attribute data received from the robot 11 Data overwrites part of the stored user attribute data (if user attribute data related to attributes of the same type is stored).

The system issued information determining means 1108 determines information to be issued by the robot 11 based on the emotion of the user X estimated by the user emotion estimating means 1105 and the emotion of the robot 11 determined by the system emotion determining means 1106 .

More specifically, the system issued information determining means 1108 determines information to be issued by the robot 11 based on the following information. The information determined by the system issued information determining means 1108 includes verbal information and non-verbal information.

(1) Emotion of user X estimated by user emotion estimation means 1105 (2) Emotion of robot 11 determined by system emotion determination means (3) Personality of user X indicated by user personality data stored in server device 12 ( 4) language information issued by user X, specified by user language information specifying means 1103; (5) personality of robot 11 indicated by system personality data stored in server device 12; Attribute of user X indicated by user attribute data

Although the information (3) to (6) above does not necessarily have to be used to determine the information issued by the robot 11, the information (3) to (6) above can be used to determine information issued by the system. The means 1108 can determine information closer to the information issued by the person communicating with the user X as the information issued by the robot 11 .

The system-issued information determining means 1108 has, for example, one or both of rule-based and machine-learning artificial intelligence, and the artificial intelligence identifies emotional values according to the information (1) to (6) above. do.

The information (1), (2), and (4) above is not limited to recent information, and may include past information indicated by communication log data stored in the server device 12 .

The system information issuing instruction means 1109 instructs the information issuing device 113 to issue the information determined by the system issuing information determining means 1108 .

Specifically, the system information issuing instruction means 1109 instructs the display device 104 to display an image representing a facial expression corresponding to the non-verbal information included in the information determined by the system issued information determining means 1108, for example. . Further, the system information issuing instruction means 1109 converts the linguistic information (sentence) included in the information determined by the system issued information determining means 1108 into intonation or It synthesizes the sound uttered with the voice tone, and instructs the pronunciation device 105 to pronounce the synthesized sound. In addition, the system information issuing instruction means 1109 instructs the robot 11 to perform an action (tilting its head, swinging its left and right arms, etc.) according to the non-verbal information included in the information determined by the system issuing information determining means 1108. It instructs the drive device 106 to operate.

The system character update instructing means 1110 stores information in the server device 12 based on the information that the system information issuing instructing means 1109 instructs the information issuing device 113 to issue and the emotion of the user X estimated by the user emotion estimating means 1105. Instructs update of system character data stored in

More specifically, system character update instructing means 1110 determines updated system character data based on the following information.

(1) Information that the system information issuing instruction means 1109 instructed the information issuing device 113 to issue (2) User X's emotion estimated by the user emotion estimation means 1105 (3) User character data stored in the server device 12 is Personality of user X indicated (4) Language information issued by user X, specified by user language information specifying means 1103

Although the information (3) and (4) above need not always be used for updating the character of the robot 11, by using the information (3) or (4) above, the system character update instructing means 1110 can determine a character that improves the relationship between the user X and the robot 11 as the updated character of the robot 11 .

The system character update instruction means 1110 analyzes the information previously issued by the user X indicated by the communication log data, for example, every time a predetermined time elapses, and compares the nonverbal information issued by the robot 11 with the nonverbal information issued by the user X immediately before. The personality value of the robot 11 indicated by the current system personality data is corrected so as to increase the probability of similarity with the language information. A psychological method called pacing, for example, may be used as a criterion for the system personality update instruction means 1110 to modify the personality of the robot 11 . In addition, the system character update instructing means 1110 limits the correction width of the character value of the robot 11 to a predetermined amount or less so that the character of the robot 11 does not change unnaturally in one correction.

The system personality update instruction means 1110 has, for example, one or both of rule-based and machine learning artificial intelligence, and specifies the updated personality value of the robot 11 by the artificial intelligence.

The system character update instruction means 1110 generates system character data indicating the character of the robot 11 after the specified update, and transmits the generated system character data to the server device 12 via the data input/output means 1101 . The server device 12 overwrites the stored system character data with the system character data received from the robot 11 .

The user personality update instructing means 1111 instructs the information issuing device 113 to be issued by the system information issuing instructing means 1109, and based on the emotion of the user X estimated by the user emotion estimating means 1105, to the server device 12. Instruct to update the user personality data that is being used.

More specifically, the user personality update instruction means 1111, based on, for example, communication log data relating to a period of the most recent past predetermined length of time, when the robot 11 issues what kind of linguistic information and non-linguistic information, the user What kind of emotion X has become is analyzed, and the character of user X is estimated based on the analysis result.

The user personality update instruction means 1111 has, for example, one or both of rule-based and machine learning artificial intelligence, and estimates the personality value of the user X by the artificial intelligence.

User personality update instruction means 1111 generates user personality data indicating the estimated personality of user X, and transmits the generated user personality data to server device 12 via data input/output means 1101 . The server device 12 overwrites the stored user character data with the user character data received from the robot 11 .

According to the communication system 1 described above, the robot 11 gradually changes its own personality so as to match the character of the user X while repeatedly communicating with the user X. As a result, a better relationship arises between the user X and the robot 11 .

[Modification]
The above-described embodiments may be variously modified within the scope of the technical idea of the present invention. Examples of these modifications are shown below. Note that two or more of the following modification examples may be appropriately combined.

(Modification 1)
In the above-described embodiment, the measuring device 112 is realized by the imaging device 102 and the sound pick-up device 103, and measures the visually or audibly perceived information from the user X's information. The information measured by the measuring device 112 is not limited to information that can be perceived visually or aurally. For example, the robot 11 may be provided with a contact detection device, and the measurement device 112 may measure information that can be perceived by touch, among the information emitted by the user X. FIG.

(Modification 2)
In the above-described embodiment, the information emitting device 113 is implemented by the display device 104, the sound generating device 105, and the driving device 106, and emits information that the user X can perceive visually or audibly. The information issued by the information issuing device 113 is not limited to information that can be perceived visually or aurally. For example, the robot 11 may be provided with an odor generating device, and the information generating device 113 may emit information to the user X that can be perceived by the sense of smell.

(Modification 3)
In the above-described embodiment, the server device 12 serves as a storage device for storing user personality data, user attribute data, system personality data, communication log data, and the like. Alternatively or additionally, the robot 11 may be provided with a storage device for storing these data.

(Modification 4)
In the above-described embodiment, the server device 12 or another device different from the server device 12 may be provided with at least a part of the functional configuration units included in the communication device 111 of the robot 11 .

(Modification 5)
In the embodiment described above, the communication system 1 is composed of the robot 11 and the server device 12 . The configuration of the communication system 1 is not limited to this. For example, the data stored in the server device 12 in the above-described embodiment may be stored in the robot 11 in a built-in or externally connected storage device, and the communication system 1 may consist of the robot 11 alone. Further, the communication system 1 includes one or more external devices that perform data communication with the robot 11 and operate in cooperation with the robot 11, and includes a part of the functional configuration unit that the robot 11 has in the above-described embodiment. It may consist of devices 12 and devices external to them.

(Modification 6)
In the above-described embodiment, the communication system 1 has one robot 11 , but the communication system 1 may have a plurality of robots 11 . In that case, some of the data stored in the server device 12 may be shared among the plurality of robots 11 . For example, when the user emotion estimating means 1105, the system emotion determining means 1106, etc. have machine learning type artificial intelligence, communication between a plurality of robots 11 is performed to generate teaching data used for training these artificial intelligence. Log data may be shared.

(Modification 7)
In the above-described embodiment, the robot 11 is provided with the torso 107, the head 108, the right arm 109, and the left arm 110, but the type and number of parts provided in the robot 11 are not limited to this example. For example, the robot 11 may have a right leg and a left leg, and the driving device 106 may change the posture (relative position) of each of the right leg and the left leg with respect to the body 107 . In addition, the robot 11 includes a plurality of fingers connected to each of the right arm 109 and left arm 110, and the driving device 106 can change the orientation (relative position) of each finger with respect to the right arm 109 or left arm 110. may be

(Modification 8)
The communication system 1 may use the measurement result of the physical quantity of the environment in which the user X is placed (hereinafter simply referred to as "environmental physical quantity") for estimating the user X's emotion or the like. Examples of environmental physical quantities include temperature, humidity, illuminance, and noise levels.

In this variant, the measuring device 112 or a measuring device different from the measuring device 112 measures the physical quantity of the environment. For example, if the communication system 1 uses temperature, a thermometer is connected to the computer 101 . In this case, since the thermometer constitutes a measuring device different from the measuring device 112, the measuring device different from the measuring device 112 measures the physical quantity of the environment. Further, when the communication system 1 uses the magnitude of noise, the noise is measured by the sound pick-up device 103 constituting the measuring device 112 . In this case, the measuring device 112 measures the physical quantity of the environment.

Further, in this modification, the communication device 111 includes, as a functional configuration unit, physical environment acquisition means for acquiring physical environment data indicating the result of measuring the physical quantity of the environment from the measurement device 112 or a measurement device different from the measurement device 112. Prepare.

In this modification, the physical environment data acquired by the physical environment acquisition means is used in one or more of (1) to (4) below.

(1) Estimation of user X's emotion by user emotion estimation means 1105 (2) Determination of emotion of robot 11 by system emotion determination means 1106 (3) Determination of information issued by robot 11 by system issued information determination means 1108 (4) ) Generation of new system personality data by system personality update instruction means 1110 (5) Generation of new user personality data by user personality update instruction means 1111

According to this modification, for example, in estimating the emotion of the user X, the physical quantity of the environment such as temperature is taken into consideration, thereby estimating the emotion with higher accuracy.

DESCRIPTION OF SYMBOLS 1... Communication system, 11... Robot, 12... Server apparatus, 101... Computer, 102... Photographing apparatus, 103... Sound pickup apparatus, 104... Display apparatus, 105... Sound generator, 106... Driving apparatus, 107... Body part, 108 Head 109 Right arm 110 Left arm 111 Communication device 112 Measurement device 113 Information generation device 1011 Processor 1012 Memory 1013 Input/output interface 1014 Communication interface 1101 Data input/output means 1102 User generated information acquisition means 1103 User language information identification means 1104 User non-verbal information identification means 1105 User emotion estimation means 1106 System emotion determination means 1107 User attribute update Instruction means 1108 System issue information determination means 1109 System information issue instruction means 1110 System personality update instruction means 1111 User personality update instruction means.

Claims (22)

A system for communicating with a user,
data input/output means for exchanging data with a storage device;
user-issued information acquiring means for acquiring user-issued data indicating a result of measuring the information issued by the user from the measuring device;
user emotion estimation means for estimating the user's emotion based on the user generated data acquired by the user generated information acquisition means;
system emotion determination means for determining the emotion of the system based on the character of the system indicated by the system character data stored in the storage device and the emotion of the user estimated by the user emotion estimation means;
system issued information determination means for determining information to be issued by the system based on the user's emotion estimated by the user emotion estimation means and the system emotion determined by the system emotion determination means;
system information issuing instruction means for instructing an information issuing device for issuing information to the user to issue the information determined by the system issuing information determining means;
A system for instructing the storage device to update the system personality data based on the information instructed to be issued by the system information issuing instruction means to the information issuing device and the user's emotion estimated by the user emotion estimating means. A system comprising: a personality update indicator; 2. The system according to claim 1, wherein said emotion estimation means estimates the user's emotion based on the user's personality indicated by user personality data stored in said storage device. 3. The system according to claim 1, wherein said system emotion determination means determines the emotion of said system based on said user's personality indicated by user personality data stored in said storage device. 4. The system according to any one of claims 1 to 3, wherein said system-issued information determining means determines the information issued by said system based on the personality of said user indicated by user personality data stored in said storage device. . 5. The system personality update instruction means according to any one of claims 1 to 4, wherein said system personality update instruction means instructs said storage device to update said system personality data based on said user personality indicated by user personality data stored in said storage device. 2. The system according to item 1. A user who instructs the storage device to update the user personality data based on the information instructed to be issued by the system information issuing instruction means to the information issuing device and the user's emotion estimated by the user emotion estimating means. 6. A system according to any one of claims 2 to 5, comprising personality update indicator means. 7. The system according to any one of claims 1 to 6, further comprising user language information specifying means for specifying language information issued by said user based on said user issued data acquired by said user issued information acquiring means. 8. The system according to claim 7, wherein said user emotion estimating means estimates said user's emotion based on the language information issued by said user specified by said user language information specifying means. 9. The system according to claim 7 or 8, wherein said system emotion determination means determines the emotion of said system based on the language information issued by said user identified by said user language information identification means. 10. The system according to any one of claims 7 to 9, wherein said system issued information determining means determines information to be issued by said system based on the language information issued by said user specified by said user language information specifying means. 11. The system character update instructing means instructs the storage device to update the system character data based on the language information issued by the user specified by the user language information specifying means. The system described in paragraph. User non-verbal information specifying means for specifying non-verbal information issued by the user based on the user issued data acquired by the user issued information acquiring means,
12. The system according to any one of claims 1 to 11, wherein the user emotion estimation means estimates the user's emotion based on the nonverbal information issued by the user identified by the user nonverbal information identification means. 13. The system-issued information determination means determines the information issued by the system based on the user's objective attributes indicated by the user attribute data stored in the storage device. The system described in . 14. The system according to claim 13, further comprising user attribute update instruction means for instructing said storage device to update said user attribute data based on said user issued data acquired by said user issued information acquisition means. 15. The physical environment acquiring means for acquiring physical environment data indicating a result of measuring a physical quantity of the environment in which the user is placed from the measuring device or a measuring device different from the measuring device. 2. The system according to item 1. 16. The system according to claim 15, wherein the user emotion estimation means estimates the user's emotion based on the physical environment data acquired by the physical environment acquisition means. 17. The system according to claim 15 or 16, wherein said system emotion determination means determines the emotion of said system based on said physical environment data acquired by said physical environment acquisition means. 18. The system according to any one of claims 15 to 17, wherein said system issued information determination means determines information issued by said system based on said physical environment data acquired by said physical environment acquisition means. 19. The system character update instruction means according to any one of claims 15 to 18, wherein the system character update instruction means instructs the storage device to update the system character data based on the physical environment data acquired by the physical environment acquisition means. system. physical environment acquisition means for acquiring physical environment data indicating results of measuring physical quantities of the environment in which the user is placed from the measurement device or a measurement device different from the measurement device;
7. The system according to claim 6, wherein said user personality update instruction means instructs said storage device to update said user personality data based on said physical environment data acquired by said physical environment acquisition means. 21. The system-issued information determination means according to any one of claims 1 to 20, wherein said system-issued information determination means determines information issued by said system based on characteristics of said system indicated by said system characteristics data stored in said storage device. system. A program for realizing a system for communicating with a user on a computer,
to said computer;
a process of transferring data to and from a storage device;
a process of acquiring, from a measuring device, user-issued data indicating a result of measuring the information issued by the user;
a process of estimating the user's emotion based on the user-generated data;
a process of determining the emotion of the system based on the personality of the system indicated by the system personality data stored in the storage device and the estimated emotion of the user;
a process of determining information to be issued by the system based on the estimated emotion of the user and the determined emotion of the system;
a process of instructing an information issuing device that issues information to the user to issue information issued by the determined system;
and a process of instructing the storage device to update the system character data based on the information instructed to be issued by the information issuing device and the estimated emotion of the user.

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