JP2022106270A - Sales information management system, control method for sales information management system, and control program for sales information management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a sales information management device that detects that an operator's operation of the sales information management device is an act suspected to be illicit, and issues a warning to the operator to suppress the operator's act suspected to be illicit.

SOLUTION: There is provided a sales information management device 10 that, when an operator at least inputs purchase information on any one of a commodity and a service and subsequently the same operator inputs change information for changing the input information, detects whether the input change information corresponds to an act suspected to be illicit on the basis of information on the operator's operation history.

SELECTED DRAWING: Figure 1

COPYRIGHT: (C)2022,JPO&INPIT

Description

The present invention relates to, for example, a sales information management device for managing sales information of a store or the like, a sales information management system, a control method of the sales information management device, and a control program of the sales information management device.

Conventionally, in stores and the like that provide products and services, a "POS (Point of sale) system" is used to manage sales information such as sales. (For example, Patent Document 1 etc.)

Japanese Unexamined Patent Publication No. 2000-339550

However, since the POS device is operated by employees of stores, etc., it is possible for employees, etc. to acquire a part of the sales amount for themselves by operating the operation keys such as cancellation and correction. It is possible, and it is a problem because such a situation actually occurs.

Therefore, the present invention detects that the operation of the sales information management device of the operator is suspected to be fraudulent, and warns the operator or the like to suppress the suspected fraudulent act of the operator. It is an object of the present invention to provide a sales information management device, a sales information management system, a control method of the sales information management device, and a control program of the sales information management device.

According to the present invention, the object is that after the operator inputs at least the purchase information of either goods or services, the same operator inputs the change information for changing the input information. At that time, it is achieved by the sales information management device characterized by detecting whether or not the input change information corresponds to an act suspected of fraud based on the operation history information of the operator.

According to the above configuration, when the operator inputs the purchase information and then the same operator inputs the change information (for example, batch cancellation, erroneous hit correction, etc.) that changes the input information, the operation is concerned. Based on the operation history information of the person, it is configured to detect whether or not the input change information corresponds to an act suspected of being fraudulent.
Therefore, an act suspected of being fraudulent for each operator of the sales information management device can be detected by an operation of the operation key or the like, and a warning or the like can be promptly dealt with.

Preferably, the change information of the sales information management device is the cancellation information for canceling the input purchase information after the purchaser inputs the purchase information.

According to the above configuration, since the change information is the cancellation information, it is possible to detect whether or not the input of the cancellation information corresponds to an act suspected of being fraudulent, and it is possible to promptly respond to a warning or the like.

Preferably, the change information of the sales information management device is the correction information for correcting the input purchase information after the purchaser inputs the purchase information.

According to the above configuration, since the change information is the correction information for correcting the input purchase information after the purchaser inputs the purchase information, whether or not the input of the correction information corresponds to an act suspected of being fraudulent. Can be detected, and warnings and the like can be promptly dealt with.

Preferably, the change information of the sales information management device is characterized by including input of coupon information after input of the correction information.

According to the above configuration, since the change information includes the input of the coupon information after the input of the correction information, it is detected whether or not the input of the coupon information after the input of the correction information corresponds to an act suspected of fraud. It is possible to promptly respond to warnings and the like.

Preferably, the change information of the sales information management device is characterized by including the discount number information and the discount amount information of the purchase information input after the purchaser inputs the purchase information.

According to the above configuration, since the change information includes the discount number information and the discount amount information of the purchase information input after the purchase information of the purchaser is input, the discount of the purchase information input after the purchase information of the purchaser is input. It is possible to detect whether or not the input of the number of times information and the discount amount information corresponds to an act suspected of fraud, and it is possible to promptly respond to a warning or the like.

According to the present invention, the object has an image pickup device and a sales information management device arranged at a providing place where at least one of goods and services is provided, and the sales information management device is the image pickup device. Whether or not the operation information corresponds to an act suspected of being fraudulent based on the operation information of the operator of the sales information management device and the information of the customer's possession / non-ownership based on the image pickup information. Achieved by a sales management system characterized by detecting.

According to the above configuration, the operation information is suspected to be fraudulent based on the customer's non-owned information and the operation information of the operator of the sales information management device (for example, no operation, operation of the return operation key, etc.). It is possible to detect whether or not it is applicable, and it is possible to promptly respond to warnings and the like.

According to the present invention, the object is that after the operator inputs at least the purchase information of either goods or services, the same operator inputs the change information for changing the input information. At that time, it is achieved by the control method of the sales information management device, which is characterized by detecting whether or not the input change information corresponds to an act suspected of fraud based on the operation history information of the operator. To.

According to the present invention, the object is that, according to the present invention, after the operator inputs at least the purchase information of either the product or the service into the sales information management device, the same operator inputs the input information. When the change information to be changed is input, the function of detecting whether or not the input change information corresponds to an act suspected of fraud is executed based on the operation history information of the operator. Achieved by the control program of the sales information management device.

As described above, the present invention detects that the operation of the sales information management device of the operator is suspected to be fraudulent, and warns the operator, so that the operator is suspected of fraudulent. There is an advantage that it is possible to provide a sales information management device, a sales information management system, a control method of the sales information management device, and a control program of the sales information management device that can suppress an act.

FIG. 3 is a schematic block diagram showing a main configuration of, for example, a POS device system 1 which is a sales information management system having, for example, a POS device (Point of sale) 10 which is a sales information management device of the present invention. It is a schematic block diagram which shows the main structure of "various information storage part 100" of FIG. FIG. 3 is a schematic flowchart showing an example of detecting an act suspected of fraud by operating the “collective cancel key” of the touch panel 14. It is a schematic flowchart which shows an example of detecting the act suspected of fraud by operating the "erroneous hit correction key". It is a schematic flowchart which shows an example of detecting an act suspected of fraud by operating a "wrong hit correction key" and a "coupon key". It is a schematic flowchart which shows the example which detects the act of making an excessive discount by a "discount key" and the like. It is a schematic flowchart which shows the main operation of the POS apparatus system 1 which concerns on 2nd Embodiment.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings and the like.
Since the embodiments described below are suitable specific examples of the present invention, various technically preferable limitations are attached, but the scope of the present invention is particularly limited to the present invention in the following description. Unless otherwise stated, the present invention is not limited to these aspects.

(First Embodiment)
(About the main configuration of the POS device 10)
FIG. 1 is a schematic block showing a main configuration of, for example, a POS device system 1 which is a sales information management system having, for example, a POS device (Point of sale) 10 which is a sales information management device of the present invention. It is a figure.
The system 1 has, for example, a surveillance camera 20 and a POS device 10, which are image pickup devices installed in a store or the like and for monitoring a customer or the like who is a purchaser in the store.

As shown in FIG. 1, the surveillance camera 20 is arranged so as to be able to communicate with the POS device 10, and the main configuration of the POS device 10 is as follows.
The POS device 10 is a device installed in, for example, a store, which is a providing place, and manages information such as sales of goods and services provided to customers at the store.
Specifically, the POS device 10 is configured such that an employee or a customer of a store operates the POS device 10 to input various information to the POS device 10.

As shown in FIG. 1, the POS device 10 has a control unit 12, and the control unit 12 controls a "communication device 13" and a touch panel 14 for the POS device 10 to communicate with a surveillance camera 20, a management server, and the like. It is configured to do.
Here, the touch panel 14 is an electronic component that combines, for example, a display, which is a display unit, and a position input device, and is an input device that allows a user to input various information by touching the display on the display.

Further, as shown in FIG. 1, the control unit 12 also controls the POS device main body 15 and the time information generation unit, for example, the clock 16.
Here, the POS device main body 15 is a device that manages sales information of the store or the like.
Further, the control unit 12 also controls various information storage units 100 shown in FIG.
FIG. 2 is a schematic block diagram showing the main configurations of the “various information storage units 100” of FIG. 1, and the contents thereof will be described later.

Further, the POS device 10 and the surveillance camera 20 of FIG. 1 have a computer, a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), a hard disk, and the like, and are via a bus. It is connected.

3 to 6 are schematic flowcharts showing an operation example of the system 1. Specifically, FIG. 3 is a schematic flowchart showing an example of detecting an act suspected of fraud by operating the "batch cancellation key" of the touch panel 14, and FIG. 4 is an operation of the "erroneous hit correction key". By doing so, a schematic flowchart showing an example of detecting an act suspected of fraud, FIG. 5 is a schematic showing an example of detecting an act suspected of fraud by operating the "erroneous hit correction key" and the "coupon key". The flowchart and FIG. 6 are schematic flowcharts showing an example of detecting an act of excessively discounting with a “discount key” or the like. Hereinafter, they will be described in order.

(Example of operating the "Batch Cancel Key" on the touch panel 14)
First, "an example of detecting an act suspected of fraud by operating the" batch cancel key "of the touch panel 14" will be described with reference to the flowchart of FIG.
In step 1 of FIG. 3 (hereinafter referred to as “ST”) 1, the POS device 10 is an operator who operates the POS device 10 of FIG. 1, for example, the clerk A inputs and operates his / her own ID information. , The operation history information of the POS device for each clerk is acquired and stored in the "clerk operation history information storage unit 101" of FIG.

Then, proceed to ST2. In ST2, the clerk A performs "product input (scan)" (an example of inputting purchase information) for reading the barcode of the product or service purchased by the customer who is the purchaser, and immediately after that, the product is displayed on the touch panel 14. For example, when the operation key of "batch cancellation", which is change information and cancellation information, is input, it is stored in the "product input and batch cancellation storage unit 102" of FIG. 2 in association with the identification number of the clerk A.
Here, the "bar code of a product or service" is an identifier representing a numerical value or a character by the thickness of a striped line, and is "identification information for identifying the product or service".

On the other hand, as shown in FIG. 2, the POS device 10 has a "number of times threshold information storage unit 103" that stores threshold information (for example, three or more times a day) for "product input and batch cancellation". ..
This is threshold information as to whether or not the number of operations of the "batch cancel key" suspected to be fraudulent.

Then, proceed to ST3. In ST3, the "product input and batch cancellation count monitoring unit (program) 104" shown in FIG. 2 of the POS device 10 operates, and it is determined whether or not the "product input and batch cancellation count" of the clerk A exceeds the threshold information. However, when the number is exceeded, a warning "Please confirm batch cancellation" is displayed on the touch panel 14 of the POS device 10 as an operation of the "batch cancellation key" suspected of being fraudulent.
As a result, the POS device 10 can determine and detect whether or not the operation of the "collective cancellation key" of the clerk A is an act suspected of being fraudulent.

In the present invention, instead of or together with the above warning, the operation of the POS device 10 of the clerk A is prohibited (even if the identification number of the clerk A is input to the POS device 10, the POS device 10 rejects the input. ) Is also included.
Further, if the drawer of the POS device 10 is not closed, the subsequent operation may not be possible.

With the above configuration, specifically, the following "acts suspected of fraud" can be detected.
For example, if the customer scans (enters) the barcode of the product to be purchased, tells the customer the total amount, receives the price in cash, and the customer returns without receiving the receipt. After that, the "collective cancellation" key of the touch panel 14 is operated to assume that there is no transaction and to acquire the price received from the customer.
Therefore, in the present embodiment, it is possible to detect such an act of suspected fraudulent activity of the clerk and promptly respond to it.

(Example of operating the "erroneous hit correction key" on the touch panel 14)
An "example of detecting an act suspected of being fraudulent by operating the" erroneous hit correction key "of the touch panel 14" will be described with reference to the flowchart of FIG.
First, in ST11, the clerk A who operates the POS device 10 of FIG. 1 inputs and operates his / her own ID information, so that the POS device 10 acquires the operation history information of the POS device for each clerk, and FIG. It is stored in the "clerk operation history information storage unit 101".

Then, the process proceeds to ST12. In ST12, after the clerk A scans the barcode, "enters the product", and completes the cash accounting, the same clerk A is the input operation key for the correction information of the touch panel 14, for example, the "erroneous hit correction key". When the operation of is performed, the number of times is stored in the "first question and error correction number storage unit 105" of FIG. 2 in association with the identification number of the clerk A.
It is assumed that the same clerk A operates the "erroneous hit correction key", for example, when a clerk other than the clerk A is not near the POS device 10.

On the other hand, the POS device 10 stores the threshold information (for example, three or more times a day) of the "suspicious erroneous hit correction" regarding the input of the "wrong hit correction key" by the clerk A. It has a hit correction count threshold information storage unit 106 ”.
This is threshold information as to whether or not the number of operations of the "erroneous hit correction key" suspected to be fraudulent.

Then, the process proceeds to ST13. In ST13, the "first suspicious erroneous hit correction count monitoring unit (program) 107" shown in FIG. 2 of the POS device 10 operates, and the "first suspicious erroneous hit correction count storage unit 105" and the "first suspicion erroneous hit correction count unit 105" are operated. With reference to the erroneous hit correction count threshold information storage unit 106 ”, it is determined whether or not the“ suspicious erroneous hit correction count ”of the clerk A exceeds the threshold information.
When the same threshold information is exceeded, a warning such as "Please confirm the erroneous typographical correction" is displayed on the touch panel 14 of the POS device 10 as the number of operations of the "erroneous typographical correction key" suspected to be fraudulent. Alternatively, the operation of the POS device 10 is prohibited.

As a result, the POS device 10 can determine and detect whether or not the operation of the "erroneous hit correction key" of the clerk A is an act suspected of being fraudulent.

With the above configuration, specifically, the following "acts suspected of fraud" can be detected.
For example, a customer pays 10,000 yen and a clerk gets a customer's receipt. After that, the "erroneous hit correction key" of the POS device 10 is operated to correct the deposit to "0 yen". The clerk is the act of acquiring 10,000 yen for the customer.
Therefore, in the present embodiment, it is possible to detect such an act of suspected fraudulent activity of the clerk and promptly respond to it.

(Example of operating the "erroneous hit correction key" and "coupon key" on the touch panel 14)
An example of detecting an act suspected of fraud by operating the "erroneous hit correction key" and the "coupon key" of the touch panel 14 will be described with reference to the flowchart of FIG.
First, in ST21, the clerk A who operates the POS device 10 of FIG. 1 inputs and operates his / her own ID information, so that the POS device 10 acquires the operation history information of the POS device for each clerk, and FIG. It is stored in the "clerk operation history information storage unit 101".

Then, the process proceeds to ST22. In ST22, after the clerk A scans the barcode, "enters the product", and completes the cash accounting, the same clerk A is the input operation key for the correction information of the touch panel 14, for example, the "erroneous hit correction key". If you perform a series of operations such as inputting, further inputting the coupon that is the coupon information with the "coupon key", and performing "selling the same product, etc.", the number of times is shown in association with the identification number of the clerk A. It is stored in the "second question and error correction number storage unit 108" of 2.
It is assumed that the same clerk A operates the "erroneous hit correction key" and the "coupon key", for example, when a clerk other than the clerk A is not near the POS device 10.

On the other hand, the POS device 10 stores the threshold information (for example, three or more times a day) of the "second suspicious erroneous hit correction", and the "second suspicious erroneous hit correction count threshold information storage unit 109" shown in FIG. "have.
This "second suspicious erroneous hit correction" is threshold information as to whether or not the input of the "wrong hit correction key" and the "coupon" is the number of operations suspected of being fraudulent.

Then, the process proceeds to ST23. In ST23, the "second suspicious erroneous hit correction count monitoring unit (program) 110" of the POS device 10 operates, and the "second suspicious erroneous hit correction count storage unit 108" and "second suspicious erroneous hit correction count unit 108" in FIG. 2 operate. With reference to the hit correction count threshold information storage unit 109 ”, it is determined whether or not the“ question and error hit correction count ”of the clerk A exceeds the threshold information.
Then, when the threshold information is exceeded, the POS device 10 warns the terminal of the person in charge that the number of operations of the "erroneous hit correction key" and the "coupon" suspected to be fraudulent is reached. Shift to display or POS operation prohibition.

On the other hand, "input the product" of ST22, "after a certain period of time", for example, input the "erroneous hit correction key" after 1 minute or more, "enter the coupon possessed by the clerk A with the" coupon key "," the same product, etc. When the "series of operations" of "selling" is not performed, or when the "erroneous hit correction key" is operated without "elapsed for a certain period of time", the clerk A simply forgets to issue the "coupon". It is presumed that the report to the person in charge's terminal is not executed.

In this way, the POS device 10 can determine and detect whether or not the operation of the "erroneous hit correction key" and the "coupon key" of the clerk A is an act suspected of being fraudulent.
In addition, since it is possible to determine whether or not there is no risk of fraud, such as simply forgetting to issue a "coupon", in this embodiment, the reliability of the determination and detection can be enhanced.

With the above configuration, specifically, the following "acts suspected of fraud" can be detected.
For example, a customer pays 10,000 yen and a clerk gets a customer's receipt. After that, the "erroneous hit correction key" of the POS device 10 is operated to correct the deposit to "0 yen". After that, the clerk inputs a coupon of "1,000 yen" and deposits 9,000 yen.
As a result, the clerk is an act of acquiring the coupon amount (1,000 yen).
Therefore, in the present embodiment, it is possible to detect such an act of suspected fraudulent activity of the clerk and promptly respond to it.

(Example of excessive discount operation using the "discount key" on the touch panel 14)
An example of detecting an act suspected of fraud by operating the "discount key" or the "selling price change key" of the touch panel 14 will be described with reference to the flowchart of FIG.
First, in ST31, the clerk A who operates the POS device 10 of FIG. 1 inputs and operates his / her own ID information, so that the POS device 10 acquires the operation history information of the POS device for each clerk, and FIG. It is stored in the "clerk operation history information storage unit 101".

Then, the process proceeds to ST32. In ST32, when the clerk A scans the barcode, "enters the product", and operates the "discount key" on the touch panel 14, the number of operations (an example of the discount number information) and the discount amount information (discount amount information). An example) is stored in the “discounted number of times amount information storage unit 111” in FIG.

Further, even when the "selling price change key" is operated, the number of operations and the amount of money are totaled and stored in the "discount and the like number of times amount information storage unit 111".

On the other hand, the POS device 10 stores the threshold information (for example, 5 times or more per day and 1,000 yen or more) of the "number of discounts and the like" and the "discount and the like amount" which are suspected to be fraudulent. It has an equal number of times amount threshold information storage unit 112 ”.

Then, the process proceeds to ST33. In ST33, the "discount equal number amount monitoring unit (program) 113" shown in FIG. 2 of the POS device 10 operates, and the "discount equal number amount information storage unit 111" and the "discount equal number amount amount threshold information storage unit 112" are operated. With reference to this, it is determined whether or not both the "number of discounts and the like" and the "amount of discounts and the like" of the clerk A exceed the threshold information.
When the amount is exceeded, it is determined that the "number of discounts, etc." and "amount of discounts, etc." that are suspected to be fraudulent have been performed, and a warning such as "Please confirm the discount" is displayed on the touch panel 14 of the POS device 10. Or, the operation of the discount key is prohibited.

Further, even when the clerk A operates the "selling price change key", the clerk A refers to the "discounted number of times amount amount information storage unit 111" and the "discounted number of times amount amount threshold information storage unit 112", and the number of operations of the clerk A. It is determined whether both the amount and the amount exceed the threshold information.
When the threshold information is exceeded, a warning such as "Please confirm the discount" is displayed on the touch panel of the POS device, or the operation of the discount key is prohibited.

In this way, the POS device 10 can determine and detect whether or not the operation of the "discount key" and "selling price change key" of the clerk A is an act suspected of being fraudulent.

From the above, in the present embodiment, when the clerk A has an "act suspected of fraud" such as giving an excessive discount to an acquaintance, the act can be quickly detected.

(Second embodiment)
FIG. 7 is a schematic flowchart showing the main operation of the POS apparatus system 1 according to the second embodiment.
Since many parts of the configuration of the present embodiment are common to those of the first embodiment described above, the overlapping parts will be described with the same reference numerals and the like, and the differences will be mainly described below. ..

In ST41 of FIG. 7, the “surveillance camera 20” installed in the store, which is shown in FIG. 1, monitors the inside of the store and determines, for example, the presence or absence of a customer who has no information about the owner. Then, the result is associated with the time information of the "clock 16" of FIG. 1 and stored in the "customer presence / absence information storage unit 114" of FIG.

Then, the process proceeds to ST42. In ST42, the “customer presence / absence fraud monitoring unit (program) 115” of FIG. 2 of the POS device 10 of FIG. 2 operates, and the “customer presence / absence information storage unit 114” is referred to to determine whether or not a customer exists. Then, when it is determined in ST43 that a customer exists, the process proceeds to ST44.

In ST44, is the monitoring unit 115 operating, the customer exists in the store, and the POS device 10 is not operated even after a certain period of time (for example, 1 minute or more) (no input from the touch panel 14 etc.)? If it is not operated, the process proceeds to ST45.
The non-operated information of the POS device 10 is an example of the operation information.

In ST45, since there is no input from the POS device 10 even though the customer exists, it is determined that there is a suspicion that the clerk A has acted to hand over the product or the like without receiving the price to an acquaintance or the like. Then, a warning message is displayed on the touch panel 14 of the POS device 10 stating "Please check your product and perform the operation".

In this way, the POS device 10 can determine and detect whether or not the act of the clerk A is an act suspected of being fraudulent from the image pickup information of the surveillance camera 20 and the operation information of the operation key of the clerk A. can.

From the above, in the present embodiment, when the clerk A has an "act of suspected fraud" such as handing over a product or the like without receiving the price to an acquaintance or the like, the act can be quickly detected. ..

On the other hand, if it is determined in ST43 of FIG. 7 that the customer does not exist, the process proceeds to ST46.
In ST46, whether the monitoring unit 115 operates, the customer does not exist in front of the POS device 10, and the "return key" of the POS device 10 is operated after a certain period of time (for example, 1 minute or more) has elapsed. If it is judged whether or not it is operated, the process proceeds to ST47.
The operation of the "return key" of the POS device 10 is an example of operation information.

In ST47, the monitoring unit 115 operates and there is a "return" input to the POS device 10 even though there is no customer, so there is a suspicion that the clerk A has taken an action such as acquiring the return amount. It is determined that there is, and a warning message is displayed on the touch panel 14 of the POS device 10 stating "Please check your product and perform the operation".

Then, proceed to ST48. In ST48, even though the monitoring unit 115 operates and a warning message is displayed, it is further determined whether or not the clerk A operates the "return key", and when the operation is performed, the process goes to ST49. move on.

In ST49, the POS device 10 notifies the terminal or the like of the person in charge such as the boss of the clerk A that the suspected fraudulent act has been detected.

In this way, the POS device 10 can determine and detect whether or not the act of the clerk A is an act suspected of being fraudulent from the image pickup information of the surveillance camera 20 and the operation information of the operation key of the clerk A. can.

From the above, in the present embodiment, when the clerk A operates the "return key" and there is an "act suspected of fraud" such as obtaining the return price, the act can be quickly detected.

In the embodiment described above, the case where it is realized as an apparatus has been described as an example, but the present invention is not limited to this, and the present invention is not limited to this, and as a program that can be executed by a computer, a magnetic disk (floppy (registered trademark). ) Disks, hard disks, etc.), optical disks (CD-ROM, DVD, etc.) Photomagnetic disks (MO), semiconductor memory, and other storage media may be stored and distributed.

Further, the storage medium may be any storage medium that can store the program and can be read by a computer. The storage format of the storage medium is not particularly limited.

Further, in order to realize this embodiment, an OS (operating system) running on the computer based on instructions of a program installed on the computer from a storage medium, MW (middleware) such as database management software and network software, etc. You may execute a part of each process of.

Further, the storage medium in the present invention is not limited to a medium independent of the computer, and also includes a storage medium in which a program transmitted by a LAN, the Internet, or the like is downloaded and stored or temporarily stored.

Further, the computer in the present invention may be a device consisting of one personal computer or the like, as long as each process in the present embodiment may be executed based on a program stored in the storage medium, or a plurality of devices may be connected to a network. It may be a system or the like.

Further, the computer in the present invention is not limited to a personal computer, but also includes an arithmetic processing unit, a microcomputer, etc. included in an information processing device, and is a general term for devices and devices capable of realizing the functions of the present invention by a program. ing.

The embodiment of the present invention has been described above. However, the present invention is not limited to the above embodiment, and various modifications can be made without departing from the scope of claims. The configuration of the above embodiment may be partially omitted or may be arbitrarily combined so as to be different from the above.
Further, in the present embodiment, as an operator, a clerk of a store or the like has been described as an example, but the operator of the present invention also includes a customer or the like.

1 ... POS device system, 10 ... POS device, 12 ... control unit, 13 ... communication device, 14 ... touch panel, 15 ... POS device body, 16 ... clock, 101 ... Clerk operation history information storage unit, 102 ... Product input and batch cancellation storage unit, 103 ... Number of times threshold information storage unit, 104 ... Product input and batch cancellation frequency monitoring unit, 105 ... 1 suspicious erroneous hit correction count storage unit, 106 ... 1st suspicious erroneous hit correction count threshold information storage unit, 107 ... 1st suspicious erroneous hit correction count monitoring unit, 108 ... 2nd suspicion Erroneous hit correction count storage unit, 109 ... second suspicious erroneous hit correction count threshold information storage unit, 110 ... second suspicious erroneous hit correction count monitoring unit, 111 ... discount etc. , 112 ... Discount etc. number of times amount threshold information storage unit, 113 ... Discount etc. number of times amount amount monitoring unit, 114 ... Customer presence / absence information storage unit, 115 ... Customer presence / absence fraud monitoring unit

The present invention relates to, for example, a sales information management system that manages sales information of stores and the like, a control method of the sales management system , and a control program of the sales management system .

Therefore, the present invention detects that the operation of the sales information management device of the operator is suspected to be fraudulent, and warns the operator or the like to suppress the suspected fraudulent act of the operator. It is an object of the present invention to provide a sales information management system, a control method of the sales management system , and a control program of the sales management system .

According to the present invention, the object has an image pickup device and a sales information management device arranged at a providing place where at least one of goods and services is provided, and the sales information management device is the image pickup device. Whether or not the operation information corresponds to an act suspected of being fraudulent based on the operation information of the operator of the sales information management device and the information of the customer's possession / non-ownership based on the image pickup information. Achieved by a sales management system characterized by detecting .
According to the above configuration, the operation information is suspected to be fraudulent based on the customer's non-owned information and the operation information of the operator of the sales information management device (for example, no operation, operation of the return operation key, etc.). It is possible to detect whether or not it is applicable, and it is possible to promptly respond to warnings and the like.
Preferably, after the operator inputs at least the purchase information of either the product or the service into the sales information management device of the sales management system, the same operator changes the input information. When the change information to be input is input, it is characterized by detecting whether or not the input change information corresponds to an act suspected of fraud based on the operation history information of the operator .

Preferably, when the non-owned information of the sales management system is the existence information of the customer and the operation information is the non-operation information of the sales information management device, the operation information corresponds to an act of suspected fraud. Then , it is characterized by detecting .

Preferably, when the non-owned information of the sales management system is the non-existence information of the customer in front of the sales information management device, and the operation information is the execution information of the return key operation of the sales information management device. It is characterized in that it detects that the operation information corresponds to an act suspected of being fraudulent .

According to the present invention, the object is a control method of a sales management system having an image pickup device and a sales information management device arranged at a provision place where at least one of goods and services is provided. The sales information management device determines the customer's non-owned information based on the image pickup information of the image pickup device, and the operation information is incorrect based on the non-owned information and the operation information of the operator of the sales information management device. It is achieved by the control method of the sales management system , which is characterized by detecting whether or not the act is suspected.

According to the present invention, the object is that the sales information management device is provided in a sales management system having an image pickup device and a sales information management device arranged at a providing place where at least one of goods and services is provided. , A function to determine the customer's non-owned information based on the image pickup information of the image pickup device, an act in which the operation information is suspected to be fraudulent based on the non-owned information and the operation information of the operator of the sales information management device. It is achieved by the control program of the sales management system , which is characterized by executing a function of detecting whether or not the item corresponds to.

As described above, the present invention detects that the operation of the sales information management device of the operator is suspected to be fraudulent, and warns the operator or the like, thereby suspecting the fraudulent operation of the operator. It has the advantage of being able to provide a sales information management system that can suppress actions, a control method of the sales management system , and a control program of the sales management system .

Claims (8)

When the operator inputs at least the purchase information of either the product or the service and then the same operator inputs the change information for changing the input information, the operation history information of the operator. A sales information management device, characterized in that it detects whether or not the input change information corresponds to an act suspected of being fraudulent. The sales information management device according to claim 1, wherein the change information is cancellation information for canceling the input purchase information after the purchaser inputs the purchase information. The sales information management device according to claim 1 or 2, wherein the change information is correction information for correcting the input purchase information after the purchaser inputs the purchase information. The sales information management device according to claim 3, wherein the change information includes input of coupon information after input of the correction information. The one according to any one of claims 1 to 4, wherein the change information includes discount number information and discount amount information of the purchase information input after the purchaser inputs the purchase information. Sales information management device. It has at least an image pickup device and a sales information management device located at a delivery location that provides either goods or services.
The sales information management device determines whether or not the customer has come to own information based on the image pickup information of the image pickup device.
A sales management system characterized in that it detects whether or not the operation information corresponds to an act suspected of fraud based on the non-owned information and the operation information of the operator of the sales information management device. When the operator inputs at least the purchase information of either the product or the service and then the same operator inputs the change information for changing the input information, the operation history information of the operator. A method for controlling a sales information management device, which comprises detecting whether or not the input change information corresponds to an act suspected of being fraudulent. For sales information management equipment
When the operator inputs at least the purchase information of either goods or services and then the same operator inputs the change information for changing the input information, the operation history information of the operator. A control program for a sales information management device, which comprises executing a function of detecting whether or not the input change information corresponds to an act suspected of being fraudulent.

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