JP2022093927A - Mobile store management device and mobile store management system - Google Patents

Abstract

To provide a mobile store management device and a mobile store management system that reduce the burden when a user purchases a product.SOLUTION: A mobile store management device 2 that manages a mobile store that autonomously travels along an aisle in a predetermined area and sells products includes: a presence information acquisition unit 231 that acquires presence information indicating presence position of a present user who is present in an office; a tour route determination unit 236 that determines a tour route along which the mobile store travels, based on the presence position indicated by the presence information; and a route notification unit 239 that notifies the mobile store of the tour route determined by the tour route determination unit 236.SELECTED DRAWING: Figure 3

Description

The present invention relates to a mobile store management device and a mobile store management system that manages mobile stores that autonomously travel and sell products to users.

Patent Document 1 discloses a mobile store system that generates an operation plan of a mobile store so that a mobile store that provides a product or service that a user wants to purchase moves to a predetermined position.

Japanese Unexamined Patent Publication No. 2019-139371

However, in the mobile store system disclosed in Patent Document 1, a user who wants to purchase a product or service must move to a predetermined position where the mobile store has moved, which is a burden when purchasing the product. ..

Therefore, the present invention has been made in view of these points, and an object thereof is to reduce the burden on the user when purchasing a product.

In the first aspect of the present invention, a seating information acquisition unit that acquires seating information indicating the seating position of a seated user who is seated in a predetermined area, and the seating position indicated by the seating information. Based on the above, the present invention provides a mobile store management device including a patrol route determining unit for determining a patrol route through which a mobile store that autonomously travels along a passage in the area and sells products.

The mobile store management device has an attribute information acquisition unit that acquires attribute information indicating the attributes of the resident user in the area, and the mobile store is along the patrol route based on the attributes indicated by the attribute information. It is further provided with a patrol timing determination unit that determines the patrol timing to be traveled.

The mobile store management device further includes a product selection unit that selects a product that is likely to be purchased by the resident user based on the attribute indicated by the attribute information as a product to be mounted on the mobile store.

The occupancy information acquisition unit acquires a plurality of the occupancy information indicating the occupancy position of each of the plurality of occupying users, and the attribute information acquisition unit acquires the occupancy information of each of the plurality of occupying users. The patrol route determination unit acquires the attribute information, and the patrol route determination unit has a relative probability of purchasing a product from the mobile store among the plurality of resident users based on the attributes indicated by each of the plurality of attribute information. A high prospective user is identified, and the patrol route including the seated position of the identified high prospective user is determined.

The attribute information acquisition unit acquires the attribute information including the notification destination corresponding to the high prospective user, and the high prospective user purchases the notification destination indicated by the attribute information based on the attribute indicated by the attribute information. Further, a product information notification unit for notifying product information about a product determined to be highly probable is provided.

The patrol timing determination unit is present at a time zone in which the probability that the high prospect user will purchase a product is relatively high based on the attribute indicated by the attribute information of the specified high prospect user. The patrol timing for patrol the patrol route including the seat position as the destination is determined.

The mobile store management device identifies the behavior of the occupant user based on at least one of the captured image of the occupant user or the sound collection information of the sound generated around the occupancy position. The patrol route determination unit further includes a behavior identification unit, and the patrol route determination unit identifies and identifies a low-probability user who has a relatively low probability of purchasing a product from the mobile store based on the behavior specified by the behavior identification unit. The patrol route that does not pass through the passage within a predetermined range from the seated position of the low prospective user is determined.

The occupancy information acquisition unit acquires a plurality of the occupancy information indicating the occupancy position of the plurality of occupying users, and the patrol route determination unit acquires the area based on the plurality of occupancy information. It identifies a high-density area in which there are relatively more of the occupant users than the other areas within, and determines the patrol route through the identified high-density area.

The mobile store management device further includes a quality information acquisition unit that acquires quality information indicating the communication quality of wireless communication between the mobile store and other devices, and the patrol route determination unit is the quality information acquisition unit. Determines the patrol route in which the communication quality acquired by the user is higher than that in the case of passing through other routes.

The mobile store management device has a storage unit that stores seat position information indicating a seat position in the area in association with user identification information that identifies a user who has a seat set in the area, and a storage unit in the area. It further includes an identification information acquisition unit that acquires user identification information of the entered user, and the presence information acquisition unit is indicated by the seat position information associated with the user identification information acquired by the identification information acquisition unit. The position of the seat is acquired as the seated position of the seated user.

The mobile store management device further includes a route notification unit that notifies the mobile store of the patrol route determined by the patrol route determination unit.

The mobile store management device controls a product mounting unit for mounting the product, a traveling unit for traveling the mobile store, and a traveling unit for traveling the mobile store along the patrol route. Further prepare for the department.

The mobile store management device is a purchased product specifying unit that specifies a product taken out from the product mounting unit, and a purchasing user specifying unit that specifies a purchasing user who has taken out the taken out product specified by the purchased product specifying unit. And the purchase product information indicating the extracted product specified by the purchased product specifying unit and the purchasing user information indicating the purchasing user specified by the purchasing user specifying unit are associated with each other to settle the extracted product. It is further provided with a transmission control unit for transmitting to an external device for performing the above.

In the second aspect of the present invention, the mobile store management device includes a mobile store that autonomously travels along a passage in a predetermined area to sell products and a mobile store management device that manages the mobile store. A patrol route through which the mobile store passes based on the presence information acquisition unit that acquires the presence information indicating the presence position of the occupying user in the area and the occupancy position indicated by the occupancy information. A patrol route determination unit for determining the above, and a route notification unit for notifying the mobile store of the patrol route determined by the patrol route determination unit, and the mobile store includes a product mounting unit for mounting the product. By controlling the traveling unit for traveling the mobile store, the route acquisition unit for acquiring the patrol route from the mobile store management device, and the traveling unit, the mobile store is traveled along the patrol route. A traveling control unit for specifying a product, a purchased product specifying unit that specifies a product taken out from the product mounting unit, a purchasing user specifying unit that specifies a purchasing user who has taken out the product specified by the purchased product specifying unit, and the purchase. An external device that setstles the extracted product by associating the purchased product information indicating the extracted product specified by the product specifying unit with the purchasing user information indicating the purchasing user specified by the purchasing user specifying unit. Provided is a mobile store management system having a transmission control unit for transmitting to.

According to the present invention, there is an effect that the burden on the user when purchasing a product can be reduced.

It is a figure for demonstrating the outline of the mobile store management system which concerns on embodiment. It is a figure which shows the structure of the mobile store schematically. It is a figure which shows typically the structure of the mobile store management apparatus. It is a figure for demonstrating a patrol route. It is a flowchart which shows an example of the flow of a process executed by a mobile store management apparatus. It is a flowchart which shows an example of the flow of the process which determines a patrol route in real time.

[Overview of mobile store management system S according to the embodiment]
FIG. 1 is a diagram for explaining an outline of the mobile store management system S according to the embodiment. The mobile store management system S includes a mobile store 1 that autonomously travels along a passage in a predetermined area to sell products, and a mobile store management device 2 that manages the mobile store 1. A predetermined area is, for example, an office. In this embodiment, it is assumed that a mobile store 1 utilizing an autonomous traveling robot sells a product in an office where a plurality of users exist.

The mobile store management device 2 manages the operation of the mobile store 1. The mobile store management device 2 is, for example, a server existing on the cloud. The mobile store management device 2 determines the patrol route of the mobile store 1 in the office room based on the seating position of the resident user U who is present in the office room and the information acquired from the user terminal 3. The mobile store management device 2 determines, for example, a patrol route through a passage near the seated position. Then, the mobile store management device 2 notifies the mobile store 1 of the patrol route ((1) in FIG. 1).

The mobile store 1 autonomously travels along the patrol route notified from the mobile store management device 2, and sells products while traveling along the patrol route ((2) in FIG. 1). The resident user U purchases a product from the mobile store 1 that has traveled ((3) in FIG. 1). In this way, the mobile store management system S enables the resident user U who is present in the office to purchase the product without moving from the seat to a distant place, so that the resident user U when purchasing the product can purchase the product. The burden can be reduced.

[Structure of mobile store 1]
FIG. 2 is a diagram schematically showing the configuration of the mobile store 1. The mobile store 1 includes a wireless communication unit 10, a position acquisition unit 11, an image pickup unit 12, a sound collection unit 13, a product mounting unit 14, a traveling unit 15, a storage unit 16, and a control unit 17. ..

The wireless communication unit 10 is a wireless communication module for transmitting and receiving information with other devices. The wireless communication unit 10 transmits / receives information to / from the mobile store management device 2 via wireless communication. For example, the wireless communication unit 10 performs wireless communication via a base station corresponding to a wireless communication system such as LTE (Long Term Evolution) or 5G (fifth generation mobile communication system). Further, unlicensed wireless communication such as Wi-Fi (registered trademark) may be performed.

The position acquisition unit 11 acquires the current position of the mobile store 1. The position acquisition unit 11 includes a GPS receiver that receives radio waves transmitted from artificial satellites used in GPS (Global Positioning System). The position acquisition unit 11 may use absolute position information acquired by an indoor positioning technique such as IMES (Indoor MEssaging System) as position information. In this case, the GPS receiver receives the transmitter position information of the indoor GPS transmitter from the indoor GPS transmitter using the same radio wave format as the GPS satellite. The position acquisition unit 11 identifies the current position of the mobile store 1 based on the received transmitter position information. The position acquisition unit 11 may specify the current position of the mobile store 1 in the office based on the plurality of transmitter position information received from the plurality of indoor GPS transmitters. The position acquisition unit 11 transmits the acquired current position of the mobile store 1 to the mobile store management device 2 via the wireless communication unit 10.

The image pickup unit 12 is a camera mounted on the mobile store 1. The image pickup unit 12 generates an image captured by capturing the periphery of the mobile store 1. For example, the image pickup unit 12 generates an image captured by capturing the front of the mobile store 1 in the traveling direction. Further, the image pickup unit 12 may be provided with a movement mechanism for moving the camera, and can control the movement mechanism to image not only the front in the traveling direction but also the left and right and the top and bottom.

The sound collecting unit 13 is a microphone mounted on the mobile store 1. The sound collecting unit 13 collects sounds around the mobile store 1 and generates sound collecting information indicating the collected sounds.

The product loading unit 14 is a shelf on which products are mounted. The product mounting unit 14 may be a box as well as a shelf, and may be provided with a door that allows the opening of the box to be opened and closed. Further, the product mounting unit 14 may include a device for keeping the mounted product warm or cold. The product may be mounted on the product mounting unit 14 manually, or may be mounted using an arm robot or the like.

The traveling unit 15 drives the mobile store 1. For example, the traveling unit 15 includes a tire and a motor for traveling the mobile store 1, and drives the mobile store 1 according to the control of the motion control unit 172 described later.

The output unit 18 is a display that displays various information. Further, the output unit 18 may include a speaker. The output unit 18 displays various information as an image or outputs it as a voice under the control of the output control unit 175, which will be described later.

The storage unit 16 is a storage medium including a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk, and the like. The storage unit 16 stores a program executed by the control unit 17. The storage unit 16 stores the patrol route acquired from the mobile store management device 2.

The control unit 17 is a computing resource including a processor such as a CPU (Central Processing Unit). By executing the program stored in the storage unit 16, the control unit 17 realizes functions as a route acquisition unit 171, an operation control unit 172, a purchase user identification unit 173, a purchase product identification unit 174, and an output control unit 175. do.

The route acquisition unit 171 acquires a patrol route passing through the aisle in the office from the mobile store management device 2 via the wireless communication unit 10. The route acquisition unit 171 stores the patrol route acquired from the mobile store management device 2 in the storage unit 16. Further, the route acquisition unit 171 updates the patrol route stored in the storage unit 16 every time a new patrol route is acquired from the mobile store management device 2.

The motion control unit 172 controls the motion of the mobile store 1. For example, the motion control unit 172 controls the traveling unit 15 to drive the mobile store 1 along the patrol route. Specifically, the motion control unit 172 drives the mobile store 1 based on the state data detected by various sensors mounted on the mobile store 1. The state data is, for example, the remaining battery level, the temperature, and the moving speed. The motion control unit 172 moves the mobile store 1 forward, backward, turns left or right, or stops based on the state data. Further, the motion control unit 172 controls a movement mechanism for moving the camera to change the direction of the camera, and opens / closes the door of the shelf of the product mounting unit 14.

The motion control unit 172 operates the mobile store 1 according to the surrounding conditions by using the current position of the mobile store 1 and the captured image. For example, when the motion control unit 172 analyzes the captured image and identifies that the resident user U has raised his hand or is approaching the mobile store 1, the mobile store 1 is stopped. Further, when the motion control unit 172 specifies that the resident user U has raised his hand or is approaching the mobile store 1 and stops the mobile store 1, the door of the product mounting unit 14 is opened. Allow the seat user U to take out the product.

Further, the motion control unit 172 may stop the mobile store 1 based on the voice of the present user U acquired by the sound collecting unit 13. For example, the motion control unit 172 is said to have issued a voice indicating an instruction to stop the mobile store 1 or an instruction to purchase a product based on the analysis result obtained by analyzing the voice emitted by the present user U. If it is determined, the mobile store 1 is stopped so that the resident user U can take out the product from the product mounting unit 14.

The purchasing user specifying unit 173 performs personal authentication of the user and identifies the purchasing user who has taken out the product from the product mounting unit 14. For example, the purchasing user specifying unit 173 identifies the purchasing user based on the face of the identified user by analyzing the captured image (face authentication). Specifically, the purchasing user identification unit 173 has features of the user's face identified from the captured image from a personal information database that associates the feature information indicating the features of the user's face with the user identification information that identifies the user. Identify user identification information that matches. Then, the purchasing user specifying unit 173 identifies the user indicated by the specified user identification information as the purchasing user.

The purchasing user specifying unit 173 may specify the purchasing user by another method. For example, the purchasing user specifying unit 173 identifies the purchasing user based on the fingerprint information acquired from the fingerprint authentication device mounted on the mobile store 1 (fingerprint authentication). Further, the purchasing user specifying unit 173 may specify the user's fingerprint from the captured image acquired when the user takes out the product from the product mounting unit 14, and specify the purchasing user based on the specified fingerprint. Further, the purchasing user specifying unit 173 can improve the accuracy of identifying the purchasing user by combining a plurality of methods. The purchasing user specifying unit 173 may identify the purchasing user by reading the user identification information from the user's IC card using the IC card reader mounted on the mobile store 1.

The purchased product specifying unit 174 identifies the product taken out from the product mounting unit 14. For example, the purchased product specifying unit 174 identifies the product taken out from the product mounting unit 14 by analyzing the captured image. Further, the purchased product specifying unit 174 may specify the product taken out from the product mounting unit 14 by reading the RFID tag attached to the product. Further, the purchased product specifying unit 174 can improve the accuracy of identifying the product taken out from the product mounting unit 14 by combining a plurality of methods.

The output control unit 175 associates the purchased product with the purchasing user who purchased the product, and transmits the purchased product to an external device for payment of the product via the wireless communication unit 10. The external device is, for example, a mobile store management device 2. For example, the output control unit 175 associates the purchased product information indicating the product taken out from the product mounting unit 14 specified by the purchased product specifying unit 174 with the purchased user information indicating the purchased user specified by the purchasing user specifying unit 173. And sends it to the mobile store management device 2.

When the output control unit 175 acquires the information indicating that the payment has been completed from the mobile store management device 2, the output control unit 175 causes the output unit 18 to output the information indicating that the purchase process of the product has been completed. For example, the output control unit 175 causes the display of the output unit 18 to display an image including information indicating the specified purchasing user, information indicating the specified product, and information indicating that the payment has been completed. The information indicating the purchasing user is information that can identify the purchasing user, for example, the name of the purchasing user or the employee number of the purchasing user. The information indicating the product is, for example, the product name, the price of the product, the expiration date or the expiration date of the product, and the like. The output control unit 175 may output a voice or a sound effect indicating that the purchase process of the product is completed to the speaker of the output unit 18.

[Configuration of mobile store management device 2]
FIG. 3 is a diagram schematically showing the configuration of the mobile store management device 2. The mobile store management device 2 includes a communication unit 21, a storage unit 22, and a control unit 23. The communication unit 21 is a communication module for transmitting and receiving information with other devices. For example, the communication unit 21 transmits / receives information to / from the mobile store 1 via wireless communication.

The storage unit 22 is a storage medium including a ROM, a RAM, a hard disk, and the like. The storage unit 22 stores a program executed by the control unit 23. Further, the storage unit 22 stores various databases.

The storage unit 22 stores the personal information database. The personal information database stores the attribute information of each user. For example, it includes attribute information such as gender and age of a user who is supposed to work in the moving target room of the moving store 1. Further, the attribute information may include information indicating each user's preference for food and drink and the strength of the willingness to purchase at the mobile store 1. Further, the attribute information may include information indicating a notification destination for notifying each user of the information. The notification destination is, for example, an email address of each user, an account of SNS (Social Network Service), or a destination of SMS (Short Message Service). Further, the attribute information may include feature data indicating the facial features of each user.

The storage unit 22 stores a purchase history database showing the purchase history of each user. The purchase history database includes the product contents and purchase time purchased by each user. The mobile store management device 2 has the products to be mounted on the mobile store 1, the patrol timing of the mobile store 1, and the patrol timing of the mobile store 1 based on the analysis result of analyzing the product contents and the purchase time stored by each user stored in the purchase history database. Determine the patrol route of the mobile store 1.

The storage unit 22 stores the product information database. The product information database includes product information of each product sold at the mobile store 1. The product information is, for example, a product name, a product price, a product expiration date or an expiration date, and the like. Further, the product information may include an appearance image showing the appearance of the product.

The storage unit 22 stores map data indicating the positions of seats and aisles in the office. The map data is given, for example, as link data in which a node which is a branch point of a route set in the office and each node are defined as a link. The link data includes a link ID (identifier) unique to the link, a link length, position information of a node indicating a start point and an end point of the link, angle (direction) data, a passage width, a passage type (flooring, etc.) and the like.

The storage unit 22 stores the map data in association with the travel quality information. The travel quality information includes, for example, the presence or absence of a step and the ease of travel of the mobile store 1. The storage unit 22 may store the location information acquired from the mobile store 1 in association with the travel quality information. The storage unit 22 may store outdoor map information as map data so that the mobile store 1 can move outdoors and move to a plurality of buildings.

The control unit 23 is a calculation resource including a processor such as a CPU. The control unit 23 realizes a function as an operation monitoring unit that monitors the operation of the mobile store 1 by executing the program stored in the storage unit 22.

The operation monitoring unit acquires various information from the mobile store 1. The information acquired by the operation monitoring unit from the mobile store 1 is, for example, position information indicating the current position of the mobile store 1, communication quality information indicating the communication quality of wireless communication, status information indicating the state of the mobile store 1, and mobile store 1. The captured image captured by the mobile store 1 and the sound collection information collected by the mobile store 1. The operation monitoring unit stores various acquired information in the storage unit 22 in association with the mobile store identification information that identifies the mobile store 1.

The operation monitoring unit monitors the operation of the mobile store 1 based on various information acquired at 1-second intervals, for example. The operation monitoring unit determines whether or not a failure has occurred in the mobile store 1 based on the various acquired information. Then, when a failure occurs in the mobile store 1, the operation monitoring unit notifies the alarm information indicating that the failure has occurred in the mobile store 1. The notification destination of the alarm information is a terminal used by the system observer who monitors the mobile store management system S.

By executing the program stored in the storage unit 22, the control unit 23 executes the identification information acquisition unit 230, the presence information acquisition unit 231 and the quality information acquisition unit 232, the attribute information acquisition unit 234, the product selection unit 235, and the patrol unit. Functions as a route determination unit 236, a patrol timing determination unit 237, a product information notification unit 238, and a route notification unit 239 are realized.

The identification information acquisition unit 230 acquires user identification information of a user who has entered the office. For example, the identification information acquisition unit 230 acquires user identification information of a user who has entered the office from an entry / exit management device that manages entry / exit of the user to / from the office. The entry / exit management device is, for example, a server, and is connected to an entry / exit determination device for determining entry / exit to / from a user's office. The entry / exit determination device determines entry / exit of each user into each office room by reading the information stored in the IC card, for example. Further, the entry / exit management device may include a camera that captures the user's face, and may determine the entry / exit of the user by identifying the user's face. When the user leaves the office, the identification information acquisition unit 230 can acquire the user identification information of the user who has left the office in the same manner as when the user enters the office.

The occupancy information acquisition unit 231 acquires occupancy information indicating the occupancy position of the occupying user U who is present in the office. For example, the seating information acquisition unit 231 acquires a plurality of seating information indicating the seating positions of the plurality of seated users U. The attendance information acquisition unit 231 acquires the seat position indicated by the seat position information associated with the user identification information acquired by the identification information acquisition unit 230 as the seat position of the present user U. In this case, the storage unit 22 stores the seat position information indicating the position of the seat in the office in association with the user identification information for identifying the user whose seat is set in the office.

The quality information acquisition unit 232 acquires quality information indicating the communication quality of wireless communication between the mobile store 1 and another device. Specifically, the quality information acquisition unit 232 acquires communication quality information of wireless communication between the mobile store 1 and the mobile store management device 2. The communication quality information is, for example, RSRP (Reference Signal Received Power) indicating the received power of 5G. The quality information acquisition unit 232 may acquire communication quality information classified for each wireless communication method or frequency band. The wireless communication method is, for example, LTE or 5G. The frequency is, for example, Band1 (2.1 GHz) or Band 18 (800 MHz). The quality information acquisition unit 232 may acquire communication quality information of unlicensed wireless communication such as Wi-Fi.

The behavior specifying unit 233 identifies the behavior of the resident user U. For example, the behavior specifying unit 233 identifies the behavior of the resident user U based on at least one of the captured image obtained by capturing the resident user U and the sound collecting information obtained by collecting the sound generated around the occupying position. .. Specifically, the behavior specifying unit 233 acquires the captured image and sound pick-up information obtained by capturing the resident user U from the mobile store 1, and the resident user based on at least one of the acquired captured images and sound pick-up information. Identify U's actions. In addition, the action specifying unit 233 may acquire the captured image and the sound pick-up information of the present user U from the user terminal 3 (see FIG. 1). In this case, the user terminal 3 is, for example, a personal computer, and includes an image pickup unit capable of capturing an image of the present user U and a microphone capable of collecting sounds generated around the present user U. The microphone provided in the user terminal 3 collects the voice emitted by the present user U, the touch sound of the keyboard, and the like.

In the action specifying unit 233, for example, when the touch sound of the keyboard indicated by the newly acquired sound collection information is relatively louder than the touch sound of the keyboard indicated by the sound collection information acquired in the past, the present user U Identify as concentrated. Further, in the action specifying unit 233, when the captured image includes a plurality of present users U, or when the sound collection information includes the voices of the plurality of present users U, the plurality of present users U have a meeting or a meeting. Identify that you are doing.

The attribute information acquisition unit 234 acquires attribute information indicating the attributes of the resident user U in the office. For example, the attribute information acquisition unit 234 acquires the attribute information associated with the user identification information of the resident user U who is present in the office from the personal information database. Further, when a plurality of present users U exist in the office, the attribute information acquisition unit 234 acquires the attribute information of each of the plurality of present users U.

The product selection unit 235 selects a product to be mounted on the mobile store 1. The product selection unit 235 selects a product with a high probability of being purchased by the resident user U based on the attribute indicated by the attribute information as the product to be mounted on the mobile store 1. For example, the product selection unit 235 determines the presence status of the resident user U, the attributes indicated by the attribute information of the resident user U shown in the personal information database, and the purchase history of each user shown in the purchase history information database. Based on this, from the products included in the product information database, a product with a high probability of being purchased by the resident user U is selected. Specifically, the product selection unit 235 selects chocolate confectionery as a product to be mounted on the mobile store 1 when many women in their twenties to thirties who prefer chocolate confectionery are present. When the product selected by the product selection unit 235 is mounted on the product mounting unit 14 of the mobile store 1, a person may mount the product, or an arm robot or the like may mount the product.

The patrol route determination unit 236 determines the patrol route through which the mobile store 1 passes based on the seating position indicated by the seating information. For example, the patrol route determination unit 236 determines a patrol route whose destination is the seated position of a highly expected user among a plurality of present users U who are likely to be used. Specifically, the patrol route determination unit 236 purchases a product from the mobile store 1 among the plurality of resident users U based on the attributes indicated by each of the plurality of attribute information acquired by the attribute information acquisition unit 234. Identify highly promising users with a relatively high probability. For example, the patrol route determination unit 236 identifies an resident user U of the same gender and age as a user who has purchased a product many times in the past as a highly promising user who has a high probability of purchasing the product. Then, the patrol route determination unit 236 determines the patrol route including the seated position of the specified high prospective user. Specifically, the patrol route determination unit 236 determines the patrol route through the passage adjacent to the seated position, with the seated position of the high prospective user as the destination.

FIG. 4 is a diagram for explaining a patrol route. FIG. 4 is a diagram schematically showing an office in which the mobile store 1 sells products. Nodes N1 to N4 indicated by black circles in FIG. 4 indicate the positions of nodes that are branch points of routes set in the office. Links R1 to R6 shown by the broken line in FIG. 4 indicate links between the nodes. The square in FIG. 4 indicates the position of the seat in the office. In FIG. 4, the reference numerals circled in white indicate the present users U1 to the present users U5. In FIG. 4, it is assumed that five users from the present user U1 to the present user U5 are present in the office.

For example, when the resident user U1 is specified as a high prospect user, the patrol route determination unit 236 sets the seated position of the resident user U1 who is a high prospect user as the destination, and sets the patrol route toward the destination. .. Specifically, the patrol route determination unit 236 sets the seated position of the seated user U1 as the destination, and determines the patrol route passing through the link R1 which is a passage adjacent to the seated position of the seated user U1. ..

When the patrol route determination unit 236 identifies a plurality of present users U as high prospective users, the patrol route determination unit 236 sets each of the seated positions of each high prospective user as a destination, and sequentially moves each of the plurality of destinations. Set the route. The patrol route determination unit 236 determines a patrol route to the next destination each time the mobile store 1 arrives at the destination. Specifically, the patrol route determination unit 236 sequentially calculates the link cost of the link from the current position to the node that can be reached, with the destination where the mobile store 1 arrives as the current position, and the patrol route that minimizes the link cost. To determine.

The patrol route determination unit 236 may determine a patrol route in which the number of present users U who are sales targets is relatively large. For example, the patrol route determination unit 236 may weight the route so that the link cost becomes smaller as the population density increases, in order to make it easier for the resident user U to select a link having a relatively large number of users. The population density can be estimated, for example, by analyzing the captured image generated by the mobile store 1.

The patrol route determination unit 236 may identify a high-density area in which a relatively large number of resident users U are present compared to other areas in the office, based on a plurality of occupancy information. For example, the patrol route determination unit 236 identifies the number of resident users U in the area surrounded by one or more links, and the specified number is relative to the number of resident users U in other areas. Identify high-density areas as high-density areas. Specifically, the patrol route determination unit 236 identifies the area surrounded by the link R5 and the link R6 as a high-density area in which more resident users U exist than other areas (see FIG. 4). .. Then, the patrol route determination unit 236 determines the patrol route through the specified high-density area.

The patrol route determination unit 236 may determine a patrol route that does not pass near the low prospective user who is unlikely to use the mobile store 1 because he / she participates in a meeting or a meeting. For example, the patrol route determination unit 236 identifies a low prospective user who has a relatively low probability of purchasing a product from the mobile store 1 based on the behavior of the resident user U specified by the behavior identification unit 233. Specifically, the patrol route determination unit 236 identifies the resident user U who has been identified as having a meeting or a meeting as a low prospective user. Then, the patrol route determination unit 236 determines a patrol route that does not pass through the passage within a predetermined range from the seated position of the low prospective user. For example, the patrol route determination unit 236 weights the link so that the link cost of the link that is easily in the field of view of a low prospect user increases. By doing so, the patrol route determination unit 236 makes it difficult for the mobile store 1 to enter the field of view of the resident user U who is having a meeting or a meeting. Can be suppressed from scattering.

The patrol route determination unit 236 may determine a patrol route that does not pass near the low prospective user who is unlikely to use the mobile store 1 because it is concentrated. Specifically, the patrol route determination unit 236 identifies the resident user U identified as concentrated as a low prospective user. For example, when the behavior identification unit 233 identifies the user U4 as a low prospect user (see FIG. 4), the patrol route determination unit 236 does not pass through the link R4, which is a passage adjacent to the seated position of the user U4. To set.

The patrol route determination unit 236 sets a patrol route that does not deteriorate the communication quality of the wireless communication of the mobile store 1. For example, the patrol route determination unit 236 determines a patrol route in which the communication quality acquired by the quality information acquisition unit 232 is higher than that in the case of passing through another route. Specifically, the patrol route determination unit 236 weights the link cost of the link having poor communication quality of wireless communication based on the communication quality or the change of communication quality acquired in the past. By doing so, it is possible to prevent the patrol route determination unit 236 and the wireless communication from becoming unstable. As a result, it is possible to suppress that the operation monitoring of the mobile store 1 cannot be performed or the purchase process cannot be performed.

A known technique can be used for the search algorithm of the patrol route in the patrol route determination unit 236. For example, the Dijkstra method, the A * algorithm, the genetic algorithm, or the like can be applied to the search algorithm for the cyclic route.

The patrol timing determination unit 237 determines the patrol timing at which the mobile store 1 travels along the patrol route. For example, the patrol timing determination unit 237 determines the patrol timing based on the presence status of the resident user U, the attributes indicated by the attribute information, and the purchase history of each user shown in the purchase history information database. Specifically, the patrol timing determination unit 237 patrols a patrol route that includes the seated position of a highly promising user who has a relatively high probability of purchasing a product from a mobile store among a plurality of resident users U as a destination. Determine the patrol timing to be done. More specifically, the patrol timing determination unit 237 determines the patrol timing for patrol the patrol route during a time period when the probability that the high prospect user will purchase the product is relatively high, based on the attribute indicated by the attribute information. do. Then, the patrol timing determination unit 237 notifies the mobile store 1 of the determined patrol timing.

The patrol timing will be described with an example. Since women in their twenties to thirties tend to purchase confectionery products around 15:00, the patrol timing determination unit 237 includes 15:00 when many women in their twenties to thirties are present. Determine the patrol timing to patrol the patrol route at the time. In this case, the product selection unit 235 selects a confectionery product as a product with a high probability of being purchased by a woman in her twenties to thirties when the mobile store 1 patrols the patrol route at a time including 15:00. Also, since men in their 20s to 30s tend to buy lunch boxes around 12:00, the patrol timing determination unit 237 will check the time including 12 o'clock when many men in their 20s to 30s are present. Set the patrol timing to patrol the patrol route. In this case, the product selection unit 235 selects the lunch box as a product that is highly likely to be purchased by a man in his twenties to thirties when patrolling the patrol route at a time including 12 o'clock.

The product information notification unit 238 notifies the high prospective user who is the destination of the product information. In this case, the attribute information acquisition unit 234 acquires the attribute information including the notification destination corresponding to the high prospective user from the personal information database. The notification destination is, for example, an e-mail address, an SNS account, or an SMS destination. The product information notification unit 238 notifies the notification destination corresponding to the acquired high-prospect user of the product information regarding the product determined to be highly likely to be purchased by the high-prospect user based on the attribute indicated by the attribute information. In addition, the product information notification unit 238 may notify the patrol timing of the mobile store 1 equipped with the product determined to be highly probable to be purchased by the high prospect user together with the product information. .. By doing so, the high-expected user can know the patrol timing of the mobile store 1 and the products that can be purchased, so that the effect of promoting the sales of the products can be expected.

Further, the product information notification unit 238 may notify the patrol route of the mobile store 1 or the current position of the mobile store 1 to the notification destination corresponding to the high prospective user, and notifies both the patrol route and the current position. May be good. For example, the product information notification unit 238 notifies the high prospective user of at least one of the patrol route or the current position of the mobile store 1 carrying the product determined to be highly likely to be purchased by the high prospective user. Notify to. By doing so, the high prospect user can know what kind of patrol route the mobile store 1 carrying the product to be purchased is traveling, or where he / she is currently. As a result, when a high-expected user wants to purchase a product even if he / she moves to the mobile store 1, it becomes easy to go to buy the product.

The route notification unit 239 notifies the mobile store 1 of the patrol route determined by the patrol route determination unit 236. In addition, instead of the patrol timing determination unit 237 notifying the patrol timing, the route notification unit 239 may notify the mobile store 1 of both the patrol route and the patrol timing.

The control unit 23 realizes a function as a purchase processing unit by executing a program stored in the storage unit 22. The purchase processing unit acquires information indicating the purchasing user specified by the purchasing user specifying unit 173 of the mobile store 1 and information indicating the product specified by the purchased product specifying unit 174, and performs payment processing based on the acquired information. conduct. The purchase processing unit identifies the purchasing user who purchased the product by referring to the personal information database, or identifies the purchased product by referring to the product information database from the analysis result of the captured image acquired from the mobile store 1. You may do it. When the payment processing is completed, the purchase processing unit notifies the mobile store 1 that the payment processing is completed.

[Flow of processing executed by mobile store management device 2]
FIG. 5 is a flowchart showing an example of the flow of processing executed by the mobile store management device 2. First, the occupancy information acquisition unit 231 acquires occupancy information indicating the occupancy position of the occupying user U who is present in the office (step S1). For example, the seating information acquisition unit 231 acquires a plurality of seating information indicating the seating positions of the plurality of seated users U.

Subsequently, the attribute information acquisition unit 234 acquires the attribute information indicating the attribute of the resident user U (step S2). For example, the attribute information acquisition unit 234 acquires the attribute information associated with the user identification information of each of the plurality of present users U who are present in the office from the personal information database.

The patrol route determination unit 236 determines the patrol route through which the mobile store 1 passes based on the seating position indicated by the seating information (step S3). Specifically, the patrol route determination unit 236 includes a patrol route including the seated position of a high-prospect user who has a relatively high probability of purchasing a product from the mobile store 1 among the plurality of resident users U as a destination. decide.

The patrol timing determination unit 237 determines the patrol timing based on the attribute information (step S4). Specifically, the patrol timing determination unit 237 determines the patrol timing for patrol the patrol route including the seated position of the high prospective user as the destination. Then, the route notification unit 239 notifies the mobile store 1 of the patrol route and the patrol timing (step S5). The mobile store management device 2 executes the above process every time the mobile store 1 finishes patrolling the patrol route.

[Process to determine the patrol route in real time]
The presence status of the present user U and the behavior of the present user U who are present in the office change with the passage of time. Therefore, the mobile store management device 2 determines the patrol route in real time according to the presence status of the resident user U and the change in the behavior of the resident user U. FIG. 6 is a flowchart showing an example of the flow of the process of determining the patrol route in real time.

The occupancy information acquisition unit 231 acquires occupancy information indicating the occupancy position of the occupying user U who is present in the office (step S11). For example, the seating information acquisition unit 231 acquires a plurality of seating information indicating the seating positions of the plurality of seated users U.

The attribute information acquisition unit 234 acquires attribute information indicating the attributes of the resident user U (step S12). For example, the attribute information acquisition unit 234 acquires the attribute information associated with the user identification information of each of the plurality of present users U who are present in the office from the personal information database.

The action specifying unit 233 acquires the captured image and sound collection information obtained by capturing the resident user U from the mobile store 1 (step S13). The action specifying unit 233 may acquire the captured image and the sound pick-up information obtained by capturing the occupant user U from the user terminal 3.

Subsequently, the behavior specifying unit 233 identifies the behavior of the resident user U based on at least one of the acquired captured image and sound collection information (step S14). For example, when the touch sound of the keyboard indicated by the sound collection information is relatively loud, the action specifying unit 233 identifies that the present users U are concentrated. Further, in the action specifying unit 233, when the captured image includes a plurality of present users U, or when the sound collection information includes the voices of the plurality of present users U, the plurality of present users U have a meeting or a meeting. Identify that you are doing.

The patrol route determination unit 236 identifies high prospective users and low prospective users based on the attribute information acquired by the attribute information acquisition unit 234 and the behavior of the resident user U specified by the behavior identification unit 233 (step S15). ). For example, the patrol route determination unit 236 identifies a highly promising user who has a relatively high probability of purchasing a product from a mobile store 1 among a plurality of resident users U, based on the attributes indicated by each of the plurality of attribute information. do. Further, the patrol route determination unit 236 identifies a low prospective user who has a relatively low probability of purchasing a product from the mobile store 1 based on the behavior of the resident user U.

The patrol route determination unit 236 determines the patrol route based on the seating positions of the high prospective user and the low prospective user (step S16). Specifically, the patrol route determination unit 236 determines a patrol route that does not pass near the seating position of the low prospective user, with the seating position of the high prospective user as the destination.

Then, the route notification unit 239 notifies the mobile store 1 of the patrol route determined by the patrol route determination unit 236 (step S17). The mobile store management device 2 executes the above processing every time, for example, the mobile store 1 arrives at the destination. Further, the mobile store management device 2 may execute the above processing at predetermined intervals. The predetermined interval may be appropriately set, for example, between several seconds and several tens of seconds.

By doing so, the mobile store management device 2 can determine the patrol route in real time according to the presence status and behavior of the resident user U that changes with the passage of time. As a result, the mobile store 1 patrols the vicinity of the seated position of the seated user U who is likely to purchase the product without interfering with the concentrated seated user U and the seated user U having a meeting. can do.

(Modification 1)
The mobile store management device 2 may manage a plurality of mobile stores 1. In this case, the mobile store management device 2 determines each patrol route and patrol timing of the plurality of mobile stores 1, and notifies each of the plurality of mobile stores 1 of the determined patrol route and patrol timing.

(Modification 2)
The mobile store 1 may have a part of the functions of the mobile store management device 2, or may have all the functions of the mobile store management device 2. When the mobile store 1 has all the functions of the mobile store management device 2, the mobile store 1 determines the patrol route and patrol timing to be patrolled by itself, and autonomously travels in the office.

[Effect of mobile store management system S]
As described above, the mobile store management device 2 determines the patrol route that the mobile store 1 patrols based on the seating position of the resident user U who is present in the office. As a result, the mobile store 1 can patrol the aisle passing near the resident user U who is present in the office. Then, since the resident user who is present in the office can purchase the product without moving from the seat, the mobile store management system S can reduce the burden on the user when purchasing the product.

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes can be made within the scope of the gist. be. For example, all or part of the device can be functionally or physically distributed / integrated in any unit. Also included in the embodiments of the present invention are new embodiments resulting from any combination of the plurality of embodiments. The effect of the new embodiment produced by the combination has the effect of the original embodiment together.

S Mobile store management system 1 Mobile store 10 Wireless communication unit 11 Position acquisition unit 12 Imaging unit 13 Sound collection unit 14 Product mounting unit 15 Traveling unit 16 Storage unit 17 Control unit 171 Route acquisition unit 172 Operation control unit 173 Purchased user identification unit 174 Purchased product identification unit 175 Output control unit 18 Output unit 2 Mobile store management device 21 Communication unit 22 Storage unit 23 Control unit 230 Identification information acquisition unit 231 Presence information acquisition unit 232 Quality information acquisition unit 233 Action identification unit 234 Attribute information acquisition unit 235 Product selection unit 236 Patrol route determination unit 237 Patrol timing determination unit 238 Product information notification unit 239 Route notification unit 3 User terminal

Claims (14)

A seating information acquisition unit that acquires seating information indicating the seating position of a seated user who is seated in a predetermined area, and a seating information acquisition unit.
A patrol route determination unit that determines a patrol route through which a mobile store that autonomously travels along a passage in the area and sells products based on the seating position indicated by the seating information.
A mobile store management device equipped with. An attribute information acquisition unit that acquires attribute information indicating the attributes of the resident user in the area, and
A patrol timing determination unit for determining a patrol timing in which the mobile store travels along the patrol route based on the attribute indicated by the attribute information is further provided.
The mobile store management device according to claim 1. As a product to be mounted in the mobile store, a product selection unit for selecting a product with a high probability of being purchased by the resident user based on the attribute indicated by the attribute information is further provided.
The mobile store management device according to claim 2. The occupancy information acquisition unit acquires a plurality of the occupancy information indicating the occupancy position of each of the occupancy users.
The attribute information acquisition unit acquires the attribute information of each of the plurality of present users.
The patrol route determination unit identifies a highly promising user who has a relatively high probability of purchasing a product from the mobile store among the plurality of resident users based on the attribute indicated by each of the plurality of attribute information. Then, the patrol route including the seated position of the identified high prospective user is determined.
The mobile store management device according to claim 2 or 3. The attribute information acquisition unit acquires the attribute information including the notification destination corresponding to the high prospective user, and obtains the attribute information.
The notification destination indicated by the attribute information is further provided with a product information notification unit for notifying product information about a product determined to be highly likely to be purchased by the high prospective user based on the attribute indicated by the attribute information.
The mobile store management device according to claim 4. The patrol timing determination unit is present at a time zone in which the probability that the high prospect user will purchase a product is relatively high based on the attribute indicated by the attribute information of the specified high prospect user. Determine the patrol timing to patrol the patrol route including the seat position as the destination.
The mobile store management device according to claim 4 or 5. Further provided with an action specifying unit for specifying the behavior of the occupant user based on at least one of the captured image of the occupant user or the sound collection information of the sound generated around the occupant position.
The patrol aisle determination unit identifies a low prospective user who has a relatively low probability of purchasing a product from the mobile store based on the behavior specified by the behavior identification unit, and the identified low prospective user is present. Determine the patrol route that does not pass through the passage within a predetermined range from the position,
The mobile store management device according to any one of claims 1 to 6. The occupancy information acquisition unit acquires a plurality of the occupancy information indicating the occupancy positions of the plurality of occupying users.
The patrol route determination unit identifies and identifies a high-density area in which a relatively large number of the occupant users are present, based on the plurality of occupancy information, as compared with other areas in the area. Determine the patrol route through the area,
The mobile store management device according to any one of claims 1 to 7. Further equipped with a quality information acquisition unit that acquires quality information indicating the communication quality of wireless communication between the mobile store and other devices.
The patrol route determination unit determines the patrol route in which the communication quality acquired by the quality information acquisition unit is higher than that in the case of passing through another route.
The mobile store management device according to any one of claims 1 to 8. A storage unit that stores the seat position information indicating the position of the seat in the area in association with the user identification information that identifies the user who has a seat set in the area.
Further, an identification information acquisition unit for acquiring user identification information of a user who has entered the area is provided.
The occupancy information acquisition unit acquires the position of the seat indicated by the seat position information associated with the user identification information acquired by the identification information acquisition unit as the occupancy position of the occupying user.
The mobile store management device according to any one of claims 1 to 9. A route notification unit for notifying the mobile store of the patrol route determined by the patrol route determination unit is further provided.
The mobile store management device according to any one of claims 1 to 10. The product mounting unit on which the product is mounted and the product mounting unit
The traveling unit that runs the mobile store and
A travel control unit that travels the mobile store along the patrol route by controlling the travel unit.
Further prepare,
The mobile store management device according to any one of claims 1 to 10. The purchased product identification unit that identifies the product taken out from the product mounting unit, and the purchased product identification unit.
A purchasing user specifying unit that identifies a purchasing user who has taken out the taken out product specified by the purchased product specifying unit, and a purchasing user specifying unit.
The purchased product information indicating the extracted product specified by the purchased product specifying unit is associated with the purchased user information indicating the purchasing user specified by the purchasing user specifying unit, and the extracted product is settled. A transmission control unit that transmits to an external device,
Further prepare,
The mobile store management device according to claim 12. It is equipped with a mobile store that autonomously travels along an aisle in a predetermined area to sell products and a mobile store management device that manages the mobile store.
The mobile store management device is
A seating information acquisition unit that acquires seating information indicating the seating position of a seated user who is seated in the above area, and a seating information acquisition unit.
A patrol route determination unit that determines a patrol route through which the mobile store passes based on the seating position indicated by the seating information.
A route notification unit that notifies the mobile store of the patrol route determined by the patrol route determination unit.
Equipped with
The mobile store is
The product mounting unit on which the product is mounted and the product mounting unit
A traveling unit for traveling the mobile store and
A route acquisition unit that acquires the patrol route from the mobile store management device, and
A travel control unit that travels the mobile store along the patrol route by controlling the travel unit.
The purchased product identification unit that identifies the product taken out from the product mounting unit, and the purchased product identification unit.
A purchasing user specifying unit that identifies a purchasing user who has taken out the product specified by the purchased product specifying unit, and a purchasing user specifying unit.
The purchased product information indicating the extracted product specified by the purchased product specifying unit is associated with the purchased user information indicating the purchasing user specified by the purchasing user specifying unit, and the extracted product is settled. A transmission control unit that transmits to an external device,
Mobile store management system with.

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