JP2022083228A - Information processing device, information processing method, and information processing program - Google Patents

Abstract

To enable an efficient active support for new employees in remote work.SOLUTION: An information processing device 10 includes an acquisition unit 13a for acquiring an action history of a user, a detection unit 13b for detecting a specific condition of the user by using the action history acquired by the acquisition unit 13a, and a notification unit 13c for notifying a user terminal of contribution information contributed by another user according to the user condition.SELECTED DRAWING: Figure 2

Description

The present invention relates to an information processing apparatus, an information processing method and an information processing program.

In recent years, work styles in which people gather in the office and do not work (hereinafter referred to as "remote work" as appropriate) have rapidly become widespread. In addition, in some companies, there are cases where all work including the entrance ceremony is remote work for new employees. In such a situation, new employees cannot see the situation of the senior employees around them, so they may feel excessively unable to work compared to senior employees. As a result, new employees may not even take a proper rest to catch up with the delay in their work, but rather reduce work efficiency and overwork in remote work.

Conventionally, in order to suppress overwork related to work of a PC (Personal Computer) or the like, there is also a technique of notifying an administrator or the like of the possibility of overwork by detecting information from a PC log or the like.

Published Japanese Patent Application Laid-Open No. 2013-182450 Publication of Japanese Unexamined Patent Publication No. 2016-152859

However, with the above-mentioned conventional technique, it is not possible to efficiently provide active support to new employees in remote work. For example, in remote work, new employees cannot see senior employees, so when new employees get stuck in work, it takes time and effort to rely on senior employees, or work efficiency is improved without noticing that they are stuck in the first place. I continue to work in a bad way. In addition, since senior employees cannot see the state of new employees, senior employees cannot confirm whether new employees are stuck in work or actively give advice to new employees such as the timing of short breaks. It's hard to do.

In order to solve the above-mentioned problems and achieve the object, the information processing apparatus according to the present invention uses the acquisition unit for acquiring the user's action history and the action history acquired by the acquisition unit to use the user. It is characterized by including a detection unit for detecting a specific state of the user and a notification unit for notifying the terminal of the user of posted information posted by another user according to the state of the user.

Further, the information processing method according to the present invention is an information processing method executed by an information processing apparatus, and uses an acquisition process for acquiring a user's action history and the action history acquired by the acquisition step. It is characterized by including a detection step of detecting a specific state of the user and a notification step of notifying the terminal of the user of posted information posted by another user according to the state of the user.

Further, the information processing program according to the present invention includes an acquisition step for acquiring a user's action history, a detection step for detecting a specific state of the user by using the action history acquired by the acquisition step, and the above-mentioned. It is characterized in that the computer executes a notification step of notifying the terminal of the user of the posted information posted by another user according to the state of the user.

In the present invention, active support for new employees in remote work can be efficiently provided.

FIG. 1 is a diagram showing a configuration example of an information processing system according to the first embodiment. FIG. 2 is a block diagram showing a configuration example of the information processing apparatus according to the first embodiment. FIG. 3 is a diagram showing an example of the flow of information processing according to the first embodiment. FIG. 4 is a diagram showing an example of the flow of information processing according to the first embodiment. FIG. 5 is a sequence diagram showing an example of a processing flow in the information processing system according to the first embodiment. FIG. 6 is a diagram showing a computer that executes a program.

Hereinafter, the information processing apparatus, the information processing method, and the embodiment of the information processing program according to the present invention will be described in detail with reference to the drawings. The present invention is not limited to the embodiments described below.

[First Embodiment]
Hereinafter, the configuration of the information processing system, the configuration of the information processing device, the outline of the type of the user's state, the determination process of the user's state, and the flow of information processing according to the present embodiment will be described in order, and finally, the present embodiment will be described. Explain the effect.

[Information processing system configuration]
The configuration of the information processing system 100 according to the present embodiment will be described in detail with reference to FIG. FIG. 1 is a diagram showing a configuration example of an information processing system according to the first embodiment. The information processing system 100 has a server as an information processing device 10, a new employee PC as a user terminal 20 (appropriately, user 20), and a senior employee PC as a terminal 30 of another user (appropriately, another user 30). Here, the server 10, the new employee PC 20, and the senior employee PC 30 are each connected via a communication network.

First, the senior employee creates posted information such as advice for a new employee during a short break, and posts the posted information from the senior employee PC 30 to the server 10 (see (1) in FIG. 1). Here, the posted information includes advice, encouragement, warnings, and the like for new employees in general work, hints for specific work, manuals, help messages, and the like. In addition to the text data, the posted information may be image data, audio data, moving image data, or the like, and is not particularly limited.

On the other hand, the new employee PC 20 acquires the action history of the new employee's PC operation, screen, etc., and transmits the action history to the server 10 (see (2) in FIG. 1). Here, the action history acquired by the new employee PC 20 is acquired from a camera, a sensor, a smartphone, etc., in addition to information related to PC operation such as PC operation time, login time, logout time, input contents, and window information. It may be biological information such as a user's facial expression, body temperature, and brain wave, and is not particularly limited.

The server 10 analyzes the state of the new employee based on the action history acquired from the new employee PC 20 (see (3) in FIG. 1). For example, when the operation time of the PC exceeds a certain time, the server 10 determines that the user of the PC is in the "overworked" state.

Next, when the server 10 detects a specific state such as "overwork" determined in advance, the server 10 sends a message or posting information associated with that state to the new employee PC 20 (FIG. 1). (See (4)). For example, when the server 10 detects the "overworked" state of a new employee, it sends a short break recommendation posted by a senior employee associated with the "overworked" state. do.

Further, when the server 10 detects a state such as "overwork" of a new employee, the server 10 transmits a notification to the effect that the state of "overwork" has been detected to the senior employee PC 30 (see (5) in FIG. 1). ). Here, the terminal that receives the above notification may be a terminal that has transmitted the posted information, or may be a different terminal. Further, the notification to be transmitted may be a voice, vibration, optical notification, or the like, in addition to the text notification, and is not particularly limited.

In the information processing system according to the present embodiment, the server 10 periodically acquires information such as keyboard and mouse operations on a business PC and display contents of a display, and continues to work for a certain period of time or longer, for example. If you think that you are stuck or that you are stuck, encourage new employees to take a short break, and also send advice registered in advance by senior employees. Therefore, in this system, overwork of new employees can be reduced in remote work.

In addition, in the information processing system according to this embodiment, senior employees can automatically send advice to new employees if, for example, the timing and contents of the short breaks they are implementing are registered in advance. can. In addition, by getting new employees to be notified when they are prompted to take a short break, they can be contacted directly when needed. Therefore, this system can effectively support new employees in remote work.

[Information processing device configuration]
The configuration of the information processing apparatus 10 according to the present embodiment will be described in detail with reference to FIG. FIG. 2 is a block diagram showing a configuration example of the information processing apparatus according to the first embodiment. The information processing device 10 has a communication unit 11, a storage unit 12, and a control unit 13.

The communication unit 11 controls data communication with other devices. For example, the communication unit 11 performs data communication with each communication device. Further, the communication unit 11 can perform data communication with a terminal of an operator (not shown).

The storage unit 12 stores various information referred to when the control unit 13 operates and various information acquired when the control unit 13 operates. For example, the storage unit 12 stores the posted information acquired from the senior employee PC 30 and the action history acquired from the new employee PC 20. Here, the storage unit 12 is, for example, a RAM (Random Access Memory), a semiconductor memory element such as a flash memory, or a storage device such as a hard disk or an optical disk. In the example of FIG. 2, the storage unit 12 is installed inside the information processing device 10, but it may be installed outside the information processing device 10 or a plurality of storage units may be installed. ..

The control unit 13 controls the entire information processing apparatus 10. The control unit 13 includes an acquisition unit 13a, a detection unit 13b, and a notification unit 13c. Here, the control unit 13 is, for example, an electronic circuit such as a CPU (Central Processing Unit) or an MPU (Micro Processing Unit), or an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

The acquisition unit 13a acquires the action history of the user 20. For example, the acquisition unit 13a acquires information regarding the operation of the terminal of the user 20 as an action history. Further, the acquisition unit 13a acquires the posting information posted by the other user 30. The acquisition unit 13a stores the acquired behavior history and posting information of the user 20 in the storage unit 12.

The detection unit 13b detects a specific state of the user 20 by using the action history of the user 20 acquired by the acquisition unit 13a. Further, the detection unit 13b specifies the type of state of the user 20.

For example, the detection unit 13b analyzes the behavior history of the new employee 20 of the storage unit 12 stored by the acquisition unit 13a, and detects that the new employee 20 is in a “overworked” state due to long hours of work. A detailed description of the types of user states and their processing will be described later.

The notification unit 13c notifies the terminal of the user 20 of the posted information posted by the other user 30 according to the state of the user 20 detected by the detection unit 13b. Further, the notification unit 13c selects the posting information corresponding to the type of the state of the user 20 specified by the detection unit 13b, and notifies the terminal of the user 20 of the selected posting information. Further, when the detection unit 13b detects a specific state of the user 20, the notification unit 13c notifies the terminal of the predetermined user of the specific state of the user 20.

For example, when the notification unit 13c detects the "overworked" state of the new employee 20 due to the long working hours by the detection unit 13b, the notification unit 13c stores the posted information corresponding to the "overworked" state and its type. Select from, send the posted information to the new employee PC 20, and notify the senior employee PC 30 to that effect.

[Overview of user status types]
Subsequently, with reference to FIGS. 3 and 4, an outline of a specific state type of the user 20 detected by the information processing system 100 according to the present embodiment will be described. 3 and 4 are diagrams showing an example of information processing according to the first embodiment. First, the specific state of the user 20 detected by the information processing system 100 according to the present embodiment is classified into, for example, "overworked", "deadlock", "slacking", and the like, but is not particularly limited. .. Further, the state of the user 20 is not particularly limited to one state because it may be in a state of “overworking” and “deadlock”.

First, the "overworked" state corresponds to long working hours, overtime work such as working on holidays, continuous hour working without taking breaks, etc., but is not particularly limited. For example, if the server 10 is in an "overtime" state and falls under overtime work, a warning message is sent to the new employee PC 20 and the boss's PC or the like is "overtime work". Is sent to the effect that a notification has been detected. At this time, the server 10 may send information such as the PC log of the senior employee, how to take a break from the senior employee, and the behavior of the senior employee when he / she is a new employee to the new employee PC 20 to promote efficient work. ..

In addition, the state of "deadlock" corresponds to the state of being physically and mentally tired, having difficulty in working, not knowing what to do, not being motivated, not knowing the operation of the PC or the password, etc. However, it is not particularly limited.

For example, if the server 10 is in the "deadlock" state of the new employee 20 and detects the "tired" state (see (1) in FIG. 3), "the business hours have passed ○ hours. , Let's take a break. ”Send a short break recommendation to the PC of the new employee 20 (see (2) in Fig. 3). At the same time, the server 10 notified the senior employee PC30, etc. registered in advance that "Mr. A's" tired "state was detected, so Mr. A was urged to take a break. Please support Mr. A if necessary. ] Etc. (see (3) in FIG. 3).

Further, when the server 10 detects a "deadlock" state of the new employee 20 and a "difficult work" state (see (1) in FIG. 4), the work content can be specified in advance. As the posted information, send advice on the work such as "Please refer to the description on page △ of the manual on the work of XX and create the material" to the PC of the new employee 20 ((2) in Fig. 4). )reference). At the same time, the server 10 notified the boss PC30, etc. registered in advance of "Mr. A's" business is difficult "state, so he notified Mr. A of advice on XX business. If necessary, please give Mr. A instructions regarding business. ] Etc. (see (3) in FIG. 4).

In addition, if the type of user status is not specified or the specific business content is not specified, the server 10 is a general-purpose message such as "Please contact me by chat etc. if you have any problems" or "Is it okay?" May be sent. The process of determining the user status will be described later.

[User status determination process]
Next, the determination of the user's status and the transmission of the corresponding message and the like will be described in detail. For example, working time information (A), working content information (B), action history information (C), and the like are used to determine the user's status.

The working time information (A) is information about working hours mainly acquired from the PC, and is, for example, information such as PC usage time (A1), login time (A2), and logout time (A3). Further, information input by the user such as the break start time (A4) and the break end time (A5) may be taken into consideration, and is not particularly limited.

The work content information (B) is information on the user's work content in general, for example, the user's work shift (B1), work location (B2), work content (B3), and expected work difficulty level (B4). , Expected time required for work (B5), report on work (B6), information for determining the progress of work (B7), and the like. Furthermore, as information (B7) for determining the progress of work, the number of characters input by the keyboard per hour (B7-1), the number of created data files (B7-2), the created data capacity (B7-3), etc. Detailed information may be taken into consideration and is not particularly limited.

The action history information (C) is a user's biological information (C1), a user's position information (C2), a PC screen information (C3), a PC operation log information (C4), and the like. Further, detailed information such as a search engine usage history (C4-1) and a help screen browsing history (C4-2) may be taken into consideration as the PC operation log information (C4), and is not particularly limited.

For example, the server 10 determines from the login time (A2), the logout time (A3), the user's work shift (B1), the PC screen information (C3), etc. that the new employee corresponds to continuous hour work without taking a break. be able to. At that time, the server 10 sends specific advice such as "Let's take a break" as posted information.

Further, on the server 10, new employees are stuck in a specific work due to the PC usage time (A1), work content (B3), expected work difficulty (B4), PC operation log information (C4), and the like. It can be determined that there is. At that time, when the reason for the deadlock is unknown, the server 10 "please consult if you are in trouble" as the posted information, and when the reason for the deadlock is clear, the server 10 "uses the template of the created document as the posted information". I will send it, so please refer to it. "

Further, the server 10 can determine that the new employee is skipping work from the PC usage time (A1), the work place (B2), the user's location information (C2), and the like. At that time, the server 10 sends "Is it going smoothly?" "The break time is over, so let's go back to work" as posted information.

Further, the server 10 can also determine that the new employee may be in poor physical condition from the information (B7) for determining the progress of the work, the biometric information (C1) of the user, and the like. At that time, the server 10 sends "It seems that you have a fever, but how are you feeling?" As posted information.

As described above, in the determination process of the user's state, the more information to be acquired and the more detailed the information to be acquired, the more appropriate the determination can be made. In addition, the more the user's state can be appropriately identified and the more posted information is, the more appropriate advice can be given. The information used for the determination process and the posted information to be transmitted are examples, and are not particularly limited. A plurality of posted information may be transmitted for one state, or one posted information may be transmitted for a plurality of states.

[Information processing procedure]
An example of the information processing procedure according to the present embodiment will be described with reference to FIG. FIG. 5 is a sequence diagram showing an example of a processing flow in the information processing system according to the first embodiment. First, as shown in FIG. 5, the senior employee creates posting information on the senior employee PC 30 (step S101), and transmits the posting information to the server 10 via the senior employee PC 30 (step S102). The posted information may be created or transmitted by a terminal other than the senior employee PC30. Further, the posted information created by a terminal other than the senior employee PC 30 may be transmitted to the server 10 via the senior employee PC 30. Furthermore, the creator of the posted information may be other than the senior employee concerned, and is not particularly limited.

Next, the new employee PC 20 acquires the action history of the user of the PC (step S103), and transmits the acquired action history to the server 10 (step S104). The server 10 may acquire the posted information and the user's action history at the same time. Further, the server 10 may acquire the posted information after acquiring the user's action history. Further, the behavior history of the user acquired by a terminal other than the new employee PC 20 may be imported into the server 10.

Subsequently, the server 10 analyzes the acquired behavior history of the user (step S105) and detects a specific state of the user (step S106). For example, the server 10 acquires information on the time when the keyboard input operation is performed, and if the reference time set in advance is exceeded, the server 10 determines that the user is in the "overworked" state. .. It should be noted that the setting of the standard for determining a specific state can be changed statically or dynamically.

Next, the server 10 selects a message such as a short break recommendation to be transmitted to the new employee PC 20 and posted information such as advice during the short break corresponding to the detected specific state and its type (step S107). The server 10 may select only the posted information or only a message such as a warning that does not include the posted information as the information to be transmitted to the new employee PC 20.

Further, the server 10 may statically select the posted information based on the correspondence set in advance by the senior employee, or dynamically post information based on the user's current work content, schedule, and the like. May be selected. The setting of the criteria for selecting the posted information corresponding to a specific state or its type can be changed statically or dynamically.

Then, the server 10 transmits a message such as a short break recommendation to be transmitted to the new employee PC 20 and posted information such as advice during the short break (step S108). Here, the server 10 can also send the posted information and the like to a terminal other than the new employee PC 20. For example, the server 10 can acquire the action history from the desktop PC of the new employee and send the posted information to the smartphone of the new employee. Further, the notification destination terminal for dynamically transmitting the posted information may be changed based on the user's current work content, schedule, and the like.

Further, the server 10 transmits a notification to the senior employee PC 30 that a specific state such as "overwork" of the user has been detected (step S109). In FIG. 5, step S109 is performed after step S108, but it may be performed at the same time, or step S108 may be performed after step S109. Further, if a specific state such as "overwork" is resolved after step S108, step S109 may be omitted.

Here, the server 10 can also send a notification to the effect that a specific state has been detected to a terminal other than the senior employee PC 30. For example, the server 10 can send a communication that detects a specific state or the like not only to the senior employee PC in which the posted information is registered but also to terminals such as a new employee's boss, a consultation counter, a colleague, and a help desk. Further, the server 10 may statically select a notification destination or a terminal based on the correspondence relationship set in advance by the senior employee, or operates based on the schedule of the senior employee or the boss who is the notification destination. You may select the notification destination or the terminal. The server 10 can statically or dynamically change the setting of the criteria for selecting the notification destination and the like.

[Effect of the first embodiment]
First, in the information processing system 100 according to the present embodiment described above, the behavior history of the user 20 is acquired, and the acquired behavior history of the user 20 is used to detect a specific state of the user 20 to detect the user 20. Depending on the state, the posted information posted by the other user 30 is notified to the terminal of the user 20. Therefore, active support for the user 20 in the remote work can be efficiently performed.

Second, in the information processing system 100 according to the present embodiment, the type of the state of the user 20 is specified, the posting information corresponding to the specified type of the state of the user 20 is selected, and the selected posting information is used by the user 20. Notify the terminal. Therefore, it is possible to provide more efficient support to the user 20 in the remote work.

Third, in the information processing system 100 according to the present embodiment, when a specific state of the user 20 is detected, the specific state of the user 20 is notified to the terminal of the predetermined user. Therefore, it is possible to provide more active support to the user 20 in the remote work.

[System configuration, etc.]
Each component of each of the illustrated devices according to the above embodiment is a functional concept, and does not necessarily have to be physically configured as shown in the figure. That is, the specific form of distribution / integration of each device is not limited to the one shown in the figure, and all or part of them may be functionally or physically distributed / physically distributed in any unit according to various loads and usage conditions. Can be integrated and configured. Further, each processing function performed by each device may be realized by a CPU and a program analyzed and executed by the CPU, or may be realized as hardware by wired logic.

Further, among the processes described in the above-described embodiment, all or a part of the processes described as being automatically performed can be manually performed, or the processes described as being manually performed can be performed. All or part of it can be done automatically by a known method. In addition, the processing procedure, control procedure, specific name, and information including various data and parameters shown in the above document and drawings can be arbitrarily changed unless otherwise specified.

〔program〕
It is also possible to create a program in which the processing executed by the information processing apparatus 10 described in the above embodiment is described in a language that can be executed by a computer. In this case, the same effect as that of the above embodiment can be obtained by executing the program by the computer. Further, the same processing as that of the above embodiment may be realized by recording the program on a computer-readable recording medium, reading the program recorded on the recording medium into the computer, and executing the program.

FIG. 6 is a diagram showing a computer that executes a program. As illustrated in FIG. 6, the computer 1000 has, for example, a memory 1010, a CPU 1020, a hard disk drive interface 1030, a disk drive interface 1040, a serial port interface 1050, a video adapter 1060, and a network interface 1070. However, each of these parts is connected by a bus 1080.

The memory 1010 includes a ROM (Read Only Memory) 1011 and a RAM 1012, as illustrated in FIG. The ROM 1011 stores, for example, a boot program such as a BIOS (Basic Input Output System). The hard disk drive interface 1030 is connected to the hard disk drive 1090, as illustrated in FIG. The disk drive interface 1040 is connected to the disk drive 1100 as illustrated in FIG. For example, a removable storage medium such as a magnetic disk or an optical disk is inserted into the disk drive 1100. The serial port interface 1050 is connected to, for example, a mouse 1110 and a keyboard 1120, as illustrated in FIG. The video adapter 1060 is connected, for example, to a display 1130, as illustrated in FIG.

Here, as illustrated in FIG. 6, the hard disk drive 1090 stores, for example, the OS 1091, the application program 1092, the program module 1093, and the program data 1094. That is, the above program is stored in, for example, the hard disk drive 1090 as a program module in which a command executed by the computer 1000 is described.

Further, the various data described in the above embodiment are stored as program data in, for example, a memory 1010 or a hard disk drive 1090. Then, the CPU 1020 reads the program module 1093 and the program data 1094 stored in the memory 1010 and the hard disk drive 1090 into the RAM 1012 as needed, and executes various processing procedures.

The program module 1093 and program data 1094 related to the program are not limited to those stored in the hard disk drive 1090, and may be stored in, for example, a removable storage medium and read by the CPU 1020 via a disk drive or the like. .. Alternatively, the program module 1093 and the program data 1094 related to the program are stored in another computer connected via a network (LAN (Local Area Network), WAN (Wide Area Network), etc.) and stored via the network interface 1070. It may be read by the CPU 1020.

The above-described embodiments and modifications thereof are included in the invention described in the claims and the equivalent scope thereof, as included in the technique disclosed in the present application.

10 Server (information processing device)
11 Communication unit 12 Storage unit 13 Control unit 13a Acquisition unit 13b Detection unit 13c Notification unit 20 New employee PC
30 Senior employee PC, boss PC
100 Information processing system

Claims (5)

The acquisition unit that acquires the user's action history,
Using the action history acquired by the acquisition unit, a detection unit that detects a specific state of the user, and a detection unit.
An information processing device including a notification unit that notifies a terminal of the user of posted information posted by another user according to the state of the user. The detector identifies the type of state of the user and
The information processing device according to claim 1, wherein the notification unit selects post information corresponding to the type of the state specified by the detection unit, and notifies the post information to the user's terminal. .. The information processing apparatus according to claim 1 or 2, wherein when the detection unit detects a specific state of the user, the notification unit notifies the terminal of a predetermined user of the state. An information processing method executed by an information processing device.
The acquisition process to acquire the user's behavior history and
A detection step for detecting a specific state of the user using the action history acquired by the acquisition step, and a detection step.
An information processing method including a notification step of notifying a terminal of the user of posted information posted by another user according to the state of the user. The acquisition step to acquire the user's action history and
A detection step for detecting a specific state of the user using the action history acquired by the acquisition step, and a detection step.
An information processing program characterized by causing a computer to execute a notification step of notifying a terminal of the user of posted information posted by another user according to the state of the user.

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