JP2022025381A - Communication management device, communication management method, communication management program, and communication management system - Google Patents

Abstract

To provide a communication management device, communication management method, communication management program, and communication management system that can improve a response rate of calls made by other parties even if a plurality of callers' telephone numbers are registered.SOLUTION: A communication management device 10 is connected between extension telephone terminals N1-N3 and an external line telephone terminal G1 and allows the extension telephone terminals N1-N3 and the external line telephone terminal G1 to make a call. The communication management device includes a calling control unit 11b that, when an opposite party's external line telephone number and an extension call request transmitted from the extension telephone terminals N1-N3 are input, extracts caller's telephone number information based on call evaluation with the opposite party's external line telephone number and transmits a call request to the external line telephone terminal G1 corresponding to the opposite party's external line telephone number using the extracted caller's telephone number information as a caller.SELECTED DRAWING: Figure 1

Description

The present invention relates to a communication management device, a communication management method, a communication management program, and a communication management system.

Conventionally, for example, a communication management system that manages communication between an extension telephone terminal and an outside telephone terminal has been used in an office or the like (see, for example, Patent Document 1).
In such a communication management system, when a call is made from an extension telephone terminal to an outside line telephone terminal by an operator's operation, a call request is made to the outside line telephone terminal using the caller's telephone number corresponding to the extension telephone terminal as the caller. It is designed to send. As a result, the caller's telephone number is displayed on the outside line telephone terminal or the like.

Japanese Unexamined Patent Publication No. 5-91552

However, in the above-mentioned communication management system, when a call is made to the same party using a plurality of extension telephone terminals, a plurality of types of caller's telephone numbers corresponding to those extension telephone terminals are used, and the call is made. Each time you make a call, a different caller's telephone number is displayed on the other party's external telephone terminal or the like. Therefore, even though the caller is actually the same, it becomes difficult for the other party to recognize that the caller is the same, and there is a problem that the other party cannot answer the call with confidence.

In view of the above, the present invention provides a communication management device, a communication management method, a communication management program, and a communication management system that can improve the response rate of telephone calls by the other party even if a plurality of calling telephone numbers are registered. The purpose is to provide.

In order to solve the above problems, the present invention provides the following means.
The present invention is a communication management device that is connected between an extension telephone terminal and an outside line telephone terminal and causes a call between the extension telephone terminal and the outside line telephone terminal, and is a destination transmitted from the extension telephone terminal. When an outside line telephone number and an extension call request are input, the caller's telephone number information is extracted based on the call evaluation with the other party's outside line telephone number, and the other party's outside line telephone is used as the caller's source. It is equipped with a call control unit that sends a call request to an outside line telephone terminal corresponding to the number.

According to one aspect of the present application, even if a plurality of caller's telephone numbers are registered, it is possible to improve the response rate of the telephone call by the other party.

It is an overall block diagram which shows the communication management system as the 1st Embodiment of this invention. It is explanatory drawing which shows the gateway setting. It is explanatory drawing which shows the state management table. It is explanatory drawing which shows the mobile phone number management table. It is explanatory drawing which shows the call history table. It is explanatory drawing which shows the call evaluation table. It is explanatory drawing which shows the evaluation item and the number of points of a call evaluation. It is a sequence diagram which shows the process at the time of making a call when making a call from an extension telephone terminal to an outside line telephone terminal via a mobile phone terminal. It is a flowchart which shows the origination telephone number information extraction processing of FIG. It is a flowchart which shows the number evaluation extraction process of FIG. It is a flowchart which shows the common processing after the number extraction of FIG. It is an overall block diagram which shows the communication management system as the 2nd Embodiment of this invention. It is an overall block diagram which shows the modification of the 1st Embodiment. It is an overall block diagram which shows the modification of the 2nd Embodiment.

(Embodiment 1)
Hereinafter, the communication management device, the communication management method, the communication management program, and the communication management system according to the first embodiment of the present invention will be described.
FIG. 1 is an overall configuration diagram showing a communication management system 1 as a first embodiment of the present invention.
The communication management system 1 includes a mobile phone gateway 10, an extension telephone management server 20, extension telephone terminals N1 to N3, and mobile phone terminals a to c.
The mobile phone gateway 10, the extension telephone management server 20, and the extension telephone terminals N1 to N3 are connected to each other via a network.

The mobile phone gateway 10 is connected between the outside line telephone terminal G1 and the extension telephone terminals N1 to N3, and makes a call between the outside line telephone terminal G1 and the extension telephone terminals N1 to N3 via the mobile phone terminals a to c. It is something that can be done. Specifically, the mobile phone gateway 10 is connected to the external telephone terminal G1 via the mobile phone terminals a to c, and is connected to the extension telephone terminals N1 to N3 via the extension telephone management server 20. That is, the mobile phone gateway 10 is connected between the mobile phone terminals a to c connected to the external telephone terminal G1 and the extension telephone management server 20 connected to the extension telephone terminals N1 to N3.
The mobile phone gateway 10 includes a control unit 11, a mobile phone communication unit 12, a cloud communication unit 13, and a storage unit 14.
The control unit 11 is realized by, for example, a calculation means such as a processor and a CPU, functions in cooperation with various storage means such as a memory and a hard disk, and executes various programs. The control unit 11 includes a communication control unit 11a, a transmission control unit 11b, a call evaluation control unit 11c, an incoming call control unit 11d, and a voice information conversion unit 11e.
The communication control unit 11a executes various programs to control between various constituent units and functional units, and to control the entire device. Further, the communication control unit 11a is a mobile phone terminal a to c between the external telephone terminal G1 and the extension telephone terminals N1 to N3 in a state where the external telephone terminal G1 and the extension telephone terminals N1 to N3 are connected by a call. Voice communication control is performed via. Note that voice communication control means controlling the transmission and reception of voice information.

The call control unit 11b connects the extension telephone terminals N1 to N3 and the outside line telephone terminal G1 in a call when there is an extension call request from the extension telephone terminals N1 to N3. The extension call request means that the extension telephone terminals N1 to N3 request the outside line telephone terminal G1 to start a call. Further, the call connection means that a call can be made between the outside line telephone terminal G1 and the extension telephone terminals N1 to N3 by transmitting and receiving a call request and a response to each other.
When the outgoing call control unit 11b inputs an extension call request transmitted from the extension telephone terminals N1 to N3 via the extension telephone management server 20, the mobile phone terminal a is used as the caller's telephone number information based on the call evaluation described later. The identification information of any of 1 to c is extracted.
The calling source telephone number information is information for displaying the calling source telephone number on the outside line telephone terminal G1 as the calling source telephone number, and here, it is identification information for identifying any of the mobile phone terminals a to c. For example, it may be a mobile phone number of each of the mobile phone terminals a to c, or may be mobile identification information such as a MAC address or an IP address associated with these mobile phone numbers.
Further, when the outgoing call control unit 11b extracts the calling source telephone number information based on the call evaluation, the outgoing call control unit 11b transmits an external line call request to the external line telephone terminal G1 via the mobile phone terminals a to c corresponding to the calling source telephone number information. do. That is, when the call control unit 11b extracts the caller's telephone number information based on the call evaluation, the mobile phone terminals a to c corresponding to the caller's telephone number information are made to perform the outside line call request transmission process.
The external line call request transmission process is a process of making a call to an external line telephone terminal, that is, an external line corresponding to the other party's external line telephone number using the telephone numbers of the mobile phone terminals a to c as the calling source telephone number. The process of sending a call request signal to a telephone terminal.

The call evaluation control unit 11c evaluates each caller's telephone number information with the other party's external telephone number, which is the telephone number of the external telephone terminal, and as shown in FIG. 6, the call evaluation control unit 11c performs the call evaluation with the other party's external telephone number. The mobile phone number, the other party's outside line telephone number, and the call evaluation (“comprehensive evaluation”) are stored in the storage unit 14 in association with each other. The call evaluation refers to the relationship between the other party's outside line telephone number and the caller's telephone number information according to the call status between the outside line telephone terminal G1 and the extension telephone terminals N1 to N3 via the mobile phone terminals a to c. It was evaluated.
The incoming call control unit 11d connects the outside line telephone terminal G1 and the extension telephone terminals N1 to N3 in a call when there is an outside line call request from the outside line telephone terminal G1. The outside line call request is a request from the outside line telephone terminal G1 to the extension telephone terminals N1 to N3 to start a call.
When the incoming call control unit 11d inputs the mobile incoming call instruction transmitted from the mobile phone terminals a to c, the incoming call control unit 11d issues an extension incoming call instruction to all the associated extension telephone terminals N1 to N3 via the extension telephone management server 20. Send to process incoming calls. The incoming call processing refers to a process of notifying the operator that an incoming call has been received by, for example, sound, vibration, or light.
The voice information conversion unit 11e performs a process of mutually converting mobile voice information and extension voice information. The mobile voice information is voice information composed of voice signals processed by the mobile phone terminals a to c. Further, the extension voice information is voice information composed of voice signals processed by the extension telephone terminals N1 to N3.

The mobile phone communication unit 12 is composed of, for example, various communication devices for transmitting and receiving information to and from an external device, and is a mobile phone terminal using a communication standard such as BLUETOOTH (registered trademark) or Wi-Fi (registered trademark). Communicate wirelessly with a to c, or communicate by wire.
The cloud communication unit 13 is composed of, for example, various communication devices for transmitting / receiving information to / from an external device, and communicates with the extension telephone management server 20 via a network such as the Internet. The cloud communication unit 13 may be a wired communication or a wireless communication using Wi-Fi (registered trademark) or the like.

The storage unit 14 is composed of, for example, a hard disk, a memory, or the like, and stores various programs, work data, and the like.
Further, the storage unit 14 stores the gateway setting, the state management table, the mobile phone number management table, the call history table, and the call evaluation table.
The gateway setting is set in advance by the operator, and includes "number evaluation utilization", "extraction condition setting", and "low evaluation transmission condition" as shown in FIG.
"Use number evaluation" determines whether or not to use number evaluation, which will be described later, and is identified by an on / off flag. In FIG. 2, “◯” indicates that the flag is on.
The "extraction condition setting" sets the order in which the caller's telephone number information is selected when the caller's control unit 11b extracts a plurality of caller's telephone number information. There are two types of extraction conditions, "order" and "random". When set to "order", multiple caller phone number information is selected in the extracted order and set to "random". And, the extracted multiple caller phone number information is randomly selected.
The "low-rated call condition" determines whether or not to use the caller's telephone number information having a low call rating as the caller, and is identified by the on / off flag.

As shown in FIG. 3, the state management table shows the call states of the mobile phone terminals a to c. The communication control unit 11a periodically monitors the call status of the mobile phone terminals a to c, sets the "call status" to "standby" when there is no call, and sets the "call status" to "standby" when there is a call. It is stored in the status management table as "in a call".
As shown in FIG. 4, the mobile phone number management table associates a "mobile phone number", a "mobile phone terminal", a "number evaluation", and a "calling use".
The "number evaluation" is an evaluation of the caller's telephone number information itself, which is a mobile phone number, and is an evaluation of whether it is advantageous or disadvantageous to use the caller's telephone number. As for the number evaluation, if it is advantageous, it is evaluated as "○", and if it is disadvantageous, it is evaluated as "×". For example, if the caller's phone number is recognized as a nuisance call by the outside, it is set as "x" in advance as a disadvantage by the operator, and it is advantageous if it is not recognized as a nuisance call. Is set to "○" in advance. If the number is not evaluated, it is indicated as "-" as no evaluation.
Further, "outgoing use" is to register in advance whether or not to use the calling source telephone number information as a calling source, and is identified by an on / off flag.

The call history table stores the call history of the other party's outside line telephone number, extension telephone terminal, and mobile phone terminal. As shown in FIG. 5, this call history table includes "destination outside line telephone number", "extension telephone terminal", "mobile phone terminal", "classification", "start date and time", "end date and time", and "result". And "points" are associated.
The "extension telephone terminal" is identification information for identifying the extension telephone terminals N1 to N3.
The "classification" indicates whether the call is from the extension telephone terminals N1 to N3 to the outside line telephone terminal G1 or the incoming call from the outside line telephone terminal G1.
The "start date and time" is the date and time when the transmission control unit 11b transmits a call request transmission instruction to the mobile phone terminals a to c.
The "end date and time" is the date and time when the communication control unit 11a inputs the end of the call transmitted by the external telephone terminal G1 or the extension telephone terminals N1 to N3.
The "result" indicates the result of a call between the external telephone terminal G1 and the extension telephone terminals N1 to N3. For example, the call control unit 11b determines that the call is "call" when the extension telephone terminals N1 to N3 make a call and connects to the outside line telephone terminal G1, and "no response" when the extension telephone terminal G1 does not connect to the call. If the call has not ended since the call was connected, it is stored as "in a call". Further, the incoming call control unit 11d1 makes a "call" when an incoming call is received from the external telephone terminal G1 and is connected to the internal telephone terminals N1 to N3, and is "no call" when the call is not connected to the internal telephone terminals N1 to N3. If the call is not terminated after the call is connected, it is stored as "in a call".
The "point" is a result in which the call evaluation control unit 11c automatically and quantitatively evaluates the evaluation of the call of the mobile phone number with the other party's outside line telephone number. For example, as shown in FIG. 7, when "the other party answered (answered the call) when making a call", "+10" points, and when "the call was made for a certain period of time (5 minutes) when making a call", "+15" points, "-3" points when "the other party did not answer when making a call", "0" points when "the other party was in a call when making a call", "+15" points when "the other party received a call", When "I was able to make a call when receiving a call", "+5" points are set. As a result, the call evaluation control unit 11c calculates points according to the "evaluation item" for the call when the call ends due to a call or an incoming call to the outside line telephone terminal G1, and stores the points as "points" in the call history table. do.

As shown in FIG. 6, the call evaluation table associates a "mobile phone number", a "destination outside line telephone number", an "automatic evaluation", a "manual evaluation", and a "comprehensive evaluation".
In the "automatic evaluation", the call evaluation control unit 11c automatically evaluates the evaluation of the call with the other party's outside line telephone number of the mobile phone number. That is, the call evaluation control unit 11c calculates the average evaluation points of the latest several "points" in the call history table, and when the average evaluation points are 10 points or more, it is regarded as "○" and less than 10 points. In some cases, it is stored in "automatic evaluation" as "x". If it has not been evaluated, it is indicated as "-" as no evaluation.
In the "manual evaluation", the operator evaluates the call in advance for each destination external telephone number with respect to the mobile phone number, and when the call evaluation control unit 11c is highly evaluated by the operation of the operator, "○". If the evaluation is low, it is stored in the "manual evaluation" as "x". If it has not been evaluated, it is indicated as "-" as no evaluation.
"Comprehensive evaluation" is an evaluation considering "automatic evaluation" and "manual evaluation", and this is a call evaluation. For example, the call evaluation control unit 11c sets the "manual evaluation" as the "comprehensive evaluation" if there is a "manual evaluation", and if there is no "manual evaluation" and there is an "automatic evaluation", the "automatic evaluation" is used as it is. Memorize as "comprehensive evaluation". If there is neither "manual evaluation" nor "automatic evaluation", it is written as "-" as no evaluation.

The extension telephone management server 20 is connected between the mobile phone gateway 10 and the extension telephone terminals N1 to N3, and communicates between the mobile phone gateway 10 and the extension telephone terminals N1 to N3.
The extension telephone management server 20 includes a control unit 21, a communication unit 22, and a storage unit 23.
The control unit 21 is realized by, for example, a calculation means such as a processor and a CPU, functions in cooperation with various storage means such as a memory and a hard disk, and executes various programs. The control unit 21 includes an extension communication control unit 21a, an extension transmission control unit 21b, and an extension incoming call control unit 21c.

The extension communication control unit 21a executes various programs to control between various components and functional units and to control the entire device. Further, the extension communication control unit 21a is a mobile phone terminal a to between the outside line telephone terminal G1 and the extension telephone terminals N1 to N3 in a state where the outside line telephone terminal G1 and the extension telephone terminals N1 to N3 are connected by a call. Voice communication control is performed via c.
When the extension call request is transmitted from the extension telephone terminals N1 to N3, the extension transmission control unit 21b makes a call connection between the extension telephone terminal G1 and the extension telephone terminals N1 to N3. When the extension call control unit 21b inputs an extension call request transmitted from the extension telephone terminals N1 to N3, the extension call control unit 21b transmits the extension call request to the mobile phone gateway 10.
When the outside line call request is transmitted from the outside line telephone terminal G1, the extension call control unit 21c makes a call connection between the outside line telephone terminal G1 and the extension telephone terminals N1 to N3. When the extension incoming call control unit 21c inputs the extension incoming call instruction transmitted from the mobile phone gateway 10, the extension incoming call control unit 21c transmits the extension incoming call instruction to all the associated extension telephone terminals N1 to N3 to perform the incoming call processing.
The communication unit 22 is composed of, for example, various communication devices for transmitting / receiving information to / from an external device, and communicates with the mobile phone gateway 10 via a network such as the Internet.
The storage unit 23 is composed of, for example, a hard disk, a memory, or the like, and stores various programs, work data, and the like.

The extension telephone terminals N1 to N3 include, for example, an IP telephone or a smartphone that can be connected to a network. The extension telephone terminals N1 to N3 transmit an extension call request to the extension telephone management server 20 and perform incoming call processing.
The mobile phone terminals a to c include, for example, a smartphone capable of communicating with BLUETOOTH (registered trademark), Wi-Fi (registered trademark), or the like. The mobile phone terminals a to c transmit a mobile phone incoming call instruction, a mobile phone call response, and the like to the mobile phone gateway 10, and perform a call request transmission process under the instruction from the mobile phone gateway 10.
The outside line telephone terminal G1 is composed of a telephone terminal, a smartphone, or the like, and transmits an outside line call request, an outside line transmission response, mobile voice information, and the like to the mobile phone terminals a to c.

Next, the processing at the time of transmission in the communication management system 1 will be described.
FIG. 8 is a sequence diagram showing a process at the time of making a call from the extension telephone terminal N1 to the outside line telephone terminal G1 via the mobile phone terminal a.
It is assumed that the mobile phone terminals a to c are wirelessly connected to the registered mobile phone gateways 10 by BLUETOOTH (registered trademark).
Further, in the communication management system 1, all combinations of the mobile phone terminals a to c and the extension telephone terminals N1 to N3 operate in the same manner, but here, for convenience of explanation, the mobile phone terminal a and the extension telephone terminal N1 are operated in the same manner. Only the combination will be described.

First, the operator of the extension telephone terminal N1 makes a call to the outside line telephone number from the extension telephone terminal N1.
That is, the extension telephone terminal N1 transmits an extension call request signal to the mobile phone gateway 10 via the extension telephone management server 20 (step S1). That is, the extension telephone terminal N1 transmits an extension call request signal to the extension telephone management server 20. The extension call request signal includes an extension call request, a destination outside line telephone number, an extension number, and a call ID. Further, the extension call request is a request for a call connection from the extension telephone terminals N1 to N3 to the outside line telephone terminal G1. The extension number is identification information for identifying the extension telephone terminals N1 to N3.
When the extension call request signal is input, the extension call control unit 21b of the extension telephone management server 20 stores the call ID in the storage unit 23 and transmits the extension call request signal to the mobile phone gateway 10 (step S2).
When the call control unit 11b of the mobile phone gateway 10 inputs the extension call request signal, the call ID is stored in the storage unit 14, and the caller's telephone number information extraction process described later is performed to obtain the predetermined caller's telephone number information. Select (step S3). Then, the call control unit 11b causes the mobile phone terminal a corresponding to the selected caller's telephone number information to perform the call request transmission process. That is, the transmission control unit 11b wirelessly transmits the call request transmission instruction signal to the mobile phone terminal a (step S4). The call request transmission instruction signal includes a call request transmission instruction and a telephone number of the other party's outside line. Then, the call control unit 11b stores the "destination outside line telephone number", "extension telephone terminal", and "mobile phone terminal" in the call history table of FIG. 5, and sets the date and time when the call request transmission instruction signal is transmitted. The "start date and time" is set, and the "classification" is associated with each other and stored.

When the mobile phone terminal a inputs the call request transmission instruction signal, the mobile phone terminal a performs a call request transmission processing. That is, the mobile phone terminal a transmits a call request signal to the outside line telephone terminal G1 corresponding to the other party's outside line telephone number using its own mobile phone number as the caller's telephone number (step S5). The call request signal includes the call request and its own mobile phone number.
When the outside line telephone terminal G1 inputs the call request signal, the outside line telephone terminal G1 performs a call incoming call processing. That is, the outside line telephone terminal G1 displays the mobile phone number of the caller on its own screen and makes a ringing tone. The operator of the outside line telephone terminal G1 sees the mobile phone number of the caller displayed on the screen and performs an incoming call operation. As a result, the outside line telephone terminal G1 wirelessly transmits the outside line transmission response signal to the mobile phone terminal a (step S6).
When the mobile phone terminal a inputs the outside line transmission response signal, the mobile phone terminal a wirelessly transmits the mobile transmission response signal to the mobile phone gateway 10 (step S7).

When the transmission control unit 11b of the mobile phone gateway 10 inputs the mobile phone transmission response signal, the transmission control unit 11b stores the "result" of the call history table shown in FIG. 5 as a call. Then, the transmission control unit 11b transmits an extension transmission response signal to the extension telephone terminal N1 that has transmitted the extension call request signal via the extension telephone management server 20. That is, the call control unit 11b extracts the call ID from the storage unit 14 and transmits the extension call response signal to the extension telephone management server 20 (step S8). The extension transmission response signal includes an extension transmission response and a call ID.
When the extension call control unit 21b of the extension telephone management server 20 inputs the extension call response signal, the extension number corresponding to the call ID is extracted and the extension call response signal is transmitted to the extension telephone terminal N1 corresponding to the extension number. (Step S9).
The extension telephone terminal N1 inputs the extension transmission response signal. As a result, the outside line telephone terminal G1 and the extension telephone terminal N1 are connected by a call.
These steps S1 to S9 are transmission control steps.

Next, the source telephone number extraction process in the mobile phone gateway 10 will be described.
FIG. 9 is a flowchart showing a caller telephone number extraction process in the mobile phone gateway 10.
When the extension telephone terminal N1 transmits an extension call request signal via the extension telephone management server 20, the call control unit 11b inputs the extension call request signal (step S20). The call control unit 11b extracts the mobile phone number registered as the caller's phone number information from the mobile phone management table shown in FIG. 4 (step S21). Then, the transmission control unit 11b determines whether or not there is a number in a state that is currently available among the extracted mobile phone numbers (step S22). That is, the transmission control unit 11b reads out the "call state" of the mobile phone terminals a to c corresponding to the extracted mobile phone number from the state management table shown in FIG. Then, the transmission control unit 11b determines that the call is available when the "call state" is "standby", and determines that the call is not available when the "call state" is "during a call".

Further, when the outgoing call control unit 11b determines in step S22 that there is no currently available mobile phone number (step S22: No), the extension telephone via the extension telephone management server 20 indicates that there is no available number. It sends to the terminal N1 and ends the process.
On the other hand, when the transmission control unit 11b determines in step S22 that there is a mobile phone number currently available (step S22: Yes), the other party's outside line transmitted by the extension telephone terminal N1 to the currently available mobile phone number. It is determined whether or not there is a call evaluation with the telephone number (step S23). That is, the outgoing call control unit 11b reads out the "mobile phone number" and the "destination outside line telephone number" from the call evaluation table shown in FIG. 6, and the other party transmitted to the currently available mobile phone number by the extension telephone terminal N1. If the destination external line telephone number is registered, it is determined that there is a call evaluation with the other party's external line telephone number, and if the other party's external line telephone number is not registered, there is no call evaluation with the other party's external line telephone number. judge.

Then, when it is determined in step S23 that the currently available mobile phone number does not have a call evaluation with the other party's outside line telephone number (step S23: No), the call control unit 11b performs a number evaluation extraction process described later (step S23: No). Step S24). Further, the transmission control unit 11b extracts a mobile phone number registered to be used as a transmission source (step S25). That is, the call control unit 11b determines whether or not the currently available mobile phone number is registered to be used as the caller, and if it is determined that the mobile phone number is not registered, the mobile phone number is removed and registered. If it is determined that the mobile phone number is extracted, the mobile phone number is kept extracted. Specifically, the call control unit 11b reads out the "mobile phone number" and "call use" from the mobile phone management table shown in FIG. 4, and the "call use" of the currently available mobile phone number is "○". In the case of, it is determined that it is registered to be used as a sender, and in the case of "x", it is determined that it is not registered to be used as a sender.
Further, the transmission control unit 11b performs a common process after number extraction, which will be described later (step S26), and ends the process.

On the other hand, if the outgoing call control unit 11b determines in step S23 that the currently available mobile phone number has a call evaluation with the other party's outside line telephone number (step S23: Yes), the call evaluation with the other party's outside line telephone number Extract mobile phone numbers based on. That is, the transmission control unit 11b determines whether or not there is a mobile phone number having a high call evaluation among the currently available mobile phone numbers (step S27). That is, the outgoing call control unit 11b reads the "comprehensive evaluation" of the currently available mobile phone number from the call evaluation table shown in FIG. 6, and if there is a "○", it is determined that there is a mobile phone number with a high call evaluation. However, if there is no "○", it is determined that there is no mobile phone number with a high call evaluation.
Then, when the outgoing call control unit 11b determines in step S27 that there is a mobile phone number having a high call evaluation among the mobile phone numbers currently available (step S27: Yes), only the mobile phone number having a high call evaluation is selected. Extract (step S28). The mobile phone number at this time is a mobile phone number that is currently available and has a high call evaluation. Then, the transmission control unit 11b proceeds to step S26 and performs common processing after number extraction.

Further, when the outgoing call control unit 11b determines in step S27 that there is no mobile phone number having a high call evaluation among the mobile phone numbers currently available (step S27: No), there is a mobile phone number having no call evaluation. Whether or not it is determined (step S29). That is, the outgoing call control unit 11b reads the "comprehensive evaluation" of the currently available mobile phone number from the call evaluation table shown in FIG. 6, and if there is a "-" without evaluation, the mobile phone number without call evaluation is used. If there is no "-", it is determined that there is no mobile phone number without a call evaluation. Then, when the outgoing call control unit 11b determines in step S29 that there is a mobile phone number having no call evaluation among the mobile phone numbers currently available (step S29: Yes), only the mobile phone number having no call evaluation is used. Extract (step S30). The mobile phone number at this time is a mobile phone number that is currently available and has no call evaluation. Then, the transmission control unit 11b proceeds to step S24 and performs a number evaluation extraction process.

Further, if the call control unit 11b determines in step S29 that there is no mobile phone number having no call evaluation among the currently available mobile phone numbers (step S29: No), is the setting to make a call even if the evaluation is low? It is determined whether or not (step S31). That is, the transmission control unit 11b reads out the "low evaluation transmission condition" from the gateway setting shown in FIG. 2, determines that the setting is to transmit even if the evaluation is low in the case of "○", and in the case of "x". , Judge that it is not a setting to send even if the evaluation is low. Then, when the call control unit 11b determines in step S31 that the call is set to be transmitted even if the evaluation is low (step S31: Yes), only the mobile phone numbers having a low call evaluation among the currently available mobile phone numbers are used. Is extracted (step S32). The mobile phone number at this time is a mobile phone number that is currently available and has a low call evaluation. Then, the transmission control unit 11b proceeds to step S24 and performs a number evaluation extraction process. On the other hand, if it is determined in step S31 that the transmission control unit 11b is not set to transmit even if the evaluation is low (step S31: No), the transmission control unit 11b ends the process.

Next, the number evaluation extraction process in the mobile phone gateway 10 will be described.
FIG. 10 is a flowchart showing a number evaluation extraction process in the mobile phone gateway 10.
The transmission control unit 11b reads "number evaluation use" from the gateway setting shown in FIG. 2 (step S40), and determines whether or not the setting uses number evaluation (step S41). That is, the transmission control unit 11b determines that the setting is to use the number evaluation when the "number evaluation use" is "○", and uses the number evaluation when the "number evaluation use" is "x". Judge that it is not a setting. Then, when the transmission control unit 11b determines in step S41 that the setting is to use the number evaluation (step S41: Yes), among the currently available mobile phone numbers, the mobile phone number or the number whose number evaluation is advantageous. The mobile phone number without evaluation is extracted (step S42). That is, the outgoing call control unit 11b reads out the "number evaluation" from the mobile phone management table shown in FIG. 4, removes the mobile phone number of "x", and extracts only the mobile phone number of "○" or "-". do.
Then, the transmission control unit 11b ends the process.
It is said that the transmission control unit 11b extracts only the mobile phone number of "○" or "-", but the present invention is not limited to this and can be changed as appropriate. For example, the transmission control unit 11b may extract only the mobile phone number of "○" or may extract the mobile phone number of "-" when there is no "○". Alternatively, the transmission control unit 11b may extract only the mobile phone number of "-", or may extract the mobile phone number of "○" when there is no "-".

Next, common processing after number extraction in the mobile phone gateway 10 will be described.
FIG. 11 is a flowchart showing common processing after number extraction in the mobile phone gateway 10.
The transmission control unit 11b determines whether or not there is one or more mobile phone numbers currently available (step S50). Then, when the outgoing call control unit 11b determines that there is no one or more (no one) (step S50: No), it transmits to the extension telephone terminal N1 via the extension telephone management server 20 that there is no available number. And end the process.
On the other hand, the transmission control unit 11b determines that there is one or more currently available mobile phone numbers (step S50: Yes), and determines whether or not there are a plurality of currently available mobile phone numbers (step S51). .. Then, when it is determined that there are a plurality of transmission control units 11b (step S51: Yes), the transmission control unit 11b reads out the extraction condition setting (step S52). That is, the transmission control unit 11b reads out the "extraction condition setting" from the gateway setting shown in FIG. Then, the transmission control unit 11b determines whether the extraction condition is "order" or "random" (step S53). That is, the transmission control unit 11b reads the "extraction condition setting" from the gateway setting shown in FIG. 2, determines that the "extraction condition setting" is set in order in the case of "order", and is set randomly in the case of "random". It is determined that there is.

When the transmission control unit 11b determines in step S53 that the mobile phone numbers are set in order (step S53: "order"), the call control unit 11b is the first mobile phone in the extracted order among the plurality of currently available mobile phone numbers. Select a number (step S54). On the other hand, when the transmission control unit 11b determines in step S53 that the settings are randomly set (step S53: "random"), one of the currently available mobile phone numbers is randomly selected. Select (step S55). Then, when the transmission control unit 11b executes the process of step S54 or step S55, or determines in step S51 that there are not a plurality of currently available mobile phone numbers (step S51: No), the process ends.

Next, the process of receiving an incoming call in the communication management system 1 will be described.
First, the operator of the outside line telephone terminal G1 makes a call to the telephone number of the mobile phone terminal a. That is, the outside line telephone terminal G1 transmits the outside line call request signal to the mobile phone terminal a. The outside line call request signal includes an outside line call request and its own outside line telephone number. The own external telephone number at this time is the other party's external telephone number.
When the mobile phone terminal a inputs the outside line call request signal, the mobile phone terminal a performs incoming call processing. That is, the mobile phone terminal a displays the outside line telephone number and rings the call tone. Then, the mobile phone terminal a transmits the mobile phone incoming call instruction signal to the mobile phone gateway 10. The mobile incoming call instruction signal includes a mobile incoming call instruction, an outside line telephone number, and one's own mobile phone number.
When the incoming call control unit 11d of the mobile phone gateway 10 inputs the mobile phone incoming call instruction signal, the call ID is stored. Then, the incoming call control unit 11d1 stores the "destination outside line telephone number", "extension telephone terminal", and "mobile phone terminal" in the call history table of FIG. 5, and "starts" the date and time when the mobile incoming call instruction signal is input. The date and time are set, and the "category" is associated and stored as an incoming call. Then, the incoming call control unit 11d transmits an extension incoming call instruction signal to all the corresponding extension telephone terminals N1 to N3 via the extension telephone management server 20 to perform the incoming call processing. The extension incoming call instruction signal includes an extension incoming call instruction, an outside line telephone number, a mobile phone number, and a call ID.

When the extension incoming call control unit 21c of the extension telephone management server 20 inputs the extension incoming call instruction signal, the call ID is stored and the extension incoming call instruction signal is transmitted to the extension telephone terminals N1 to N3 corresponding to all the extension numbers. .. The extension incoming call instruction signal includes an extension incoming call instruction, an outside line telephone number, and a call ID.
When the extension telephone terminals N1 to N3 input the extension incoming call instruction signal, the extension telephone terminals N1 to N3 perform the incoming call processing. That is, the extension telephone terminals N1 to N3 display the outside line telephone number on their own screen and ring the call tone.
Here, it is assumed that the operator of the extension telephone terminal N1 among the extension telephone terminals N1 to N3 performs an incoming call operation such as picking up the handset.
The extension telephone terminal N1 transmits an incoming call answering signal to the mobile phone gateway 10 via the extension telephone management server 20. The incoming call answering signal includes an incoming call answering, its own extension number, and a call ID.
When the extension transmission control unit 21b of the extension telephone management server 20 inputs the incoming call answering signal, the extension number is stored and the incoming call answering signal is transmitted to the mobile phone gateway 10 corresponding to the call ID. The incoming call answering signal includes an incoming call answering and a call ID.

When the incoming call control unit 11d of the mobile phone gateway 10 inputs the incoming call answering signal, the incoming call control unit 11d stores the "result" of the call history table shown in FIG. 5 as a call. Then, the incoming call control unit 11d transmits an incoming call answering signal to the mobile phone terminal a corresponding to the call ID.
When the mobile phone terminal a inputs the incoming call answering signal, the mobile phone terminal a performs the incoming call answering process.
As a result, the outside line telephone terminal G1 and the extension telephone terminal N1 are connected by a call.
Note that these steps are incoming call control steps.

Next, the processing at the time of a call in the communication management system 1 will be described.
It is assumed that the call connection process at the time of incoming call or the call connection process at the time of outgoing call shown in FIG. 8 has been completed, and the outside line telephone terminal G1 and the extension telephone terminal N1 are connected by call.
The operator of the extension telephone terminal N1 talks to the microphone. The extension telephone terminal N1 inputs the voice, converts it into extension voice information, and transmits the extension voice information to the mobile phone gateway 10 via the extension telephone management server 20. That is, the extension telephone terminal N1 transmits the extension voice information and the call ID to the extension telephone management server 20.
When the extension communication control unit 21a of the extension telephone management server 20 inputs the extension voice information and the call ID, the extension communication control unit 21a transmits a voice transmission instruction signal to the mobile phone gateway 10 corresponding to the call ID. The voice transmission instruction signal includes a voice transmission instruction, a mobile phone number, an extension voice information, and a call ID.

When the communication control unit 11a of the mobile phone gateway 10 inputs the voice transmission instruction signal, the communication control unit 11a causes the voice information conversion unit 11e to perform a conversion process from the extension voice information to the mobile voice information. That is, the communication control unit 11a outputs the extension voice information to the voice information conversion unit 11e. When the voice information conversion unit 11e inputs the extension voice information, the voice information conversion unit 11e converts the extension voice information into mobile voice information. Then, the voice information conversion unit 11e outputs the mobile voice information to the communication control unit 11a. When the communication control unit 11a inputs the mobile voice information, the communication control unit 11a transmits the voice transmission instruction and the mobile voice information to the mobile phone terminal a corresponding to the call ID, and causes the mobile voice transmission process to be performed. The mobile voice transmission process is a process of transmitting mobile voice information to an outside line telephone terminal. That is, when the mobile phone terminal a inputs the voice transmission instruction and the mobile voice information, the mobile phone terminal a transmits the mobile voice information to the outside line telephone terminal G1.

When the external telephone terminal G1 inputs the mobile voice information, the outside line telephone terminal G1 reports the voice from its own speaker based on the mobile voice information.
When the operator of the external line telephone terminal G1 speaks, the external line telephone terminal G1 transmits the mobile voice information to the mobile phone terminal a.
When the mobile phone terminal a inputs the mobile voice information, the mobile phone terminal a wirelessly transmits the voice transmission instruction and the mobile voice information to the mobile phone gateway 10.
When the communication control unit 11a of the mobile phone gateway 10 inputs the voice transmission instruction and the mobile voice information, the communication control unit 11a causes the voice information conversion unit 11e to perform a conversion process from the mobile voice information to the extension voice information, and causes the extension telephone management server 20 to perform the conversion process. The extension voice information is transmitted to the extension telephone terminal N1 via the extension. That is, the communication control unit 11a outputs the mobile voice information to the voice information conversion unit 11e. When the voice information conversion unit 11e inputs the mobile voice information, the voice information conversion unit 11e converts the mobile voice information into the extension voice information. Then, the voice information conversion unit 11e outputs the extension voice information to the communication control unit 11a. When the communication control unit 11a inputs the extension voice information, the communication control unit 11a transmits the extension voice information to the extension telephone terminal N1 via the extension telephone management server 20. That is, the communication control unit 11a transmits a voice transmission instruction signal to the extension telephone management server 20. The voice transmission instruction signal includes a voice transmission instruction, extension voice information, and a call ID.

When the extension communication control unit 21a of the extension telephone management server 20 inputs the voice transmission instruction signal, the extension voice information and the call ID are transmitted to the extension telephone terminal N1 corresponding to the call ID.
When the extension telephone terminal N1 inputs the extension voice information, the extension telephone terminal N1 outputs a sound from the speaker based on the extension voice information.
As a result, a call is made between the outside line telephone terminal and the extension telephone terminal N1 via the mobile phone terminal a, the mobile phone gateway 10, and the extension telephone management server 20.
Note that these steps are call control steps.

If the operator of the extension telephone terminal N1 performs a hold and transfer operation during a call connection between the outside line telephone terminal and the extension telephone terminal N1, the extension telephone terminal N1 performs a call hold process, for example, an extension telephone. Switch the call connection to the terminal N2. That is, the extension telephone terminal N1 transmits a transfer request to the extension telephone terminal N2 to the extension telephone management server 20. Then, when the extension communication control unit 21a of the extension telephone management server 20 inputs the transfer request, the extension telephone terminal N2 transmits the transfer request to the extension telephone terminal N2, and the extension telephone terminal N2 performs the transfer response processing, whereby the extension telephone terminal and the extension line are extended. A telephone connection is made with the telephone terminal N2. In this way, the extension telephone terminals N1 to N3 can mutually switch the call connection with the outside line telephone terminal G1 via the extension telephone management server 20 while each of the extension telephone terminals N1 to N3 is in a call connection with the outside line telephone terminal G1.
Further, when the operator of the outside line telephone terminal G1 or the extension telephone terminal N1 performs an operation to end the call, the outside line telephone terminal G1 or the extension telephone terminal N1 transmits a call end signal, and the extension telephone management server 20 and the mobile phone gateway The call ends via the 10 and the mobile phone terminal a.
At this time, when the call end signal is input, the communication control unit 11a stores the input date and time as the "end date and time" in the call history table shown in FIG.

Then, the communication control unit 11a transmits a call evaluation instruction signal to the call evaluation control unit 11c. When the call evaluation control unit 11c inputs the call evaluation instruction signal, the call evaluation control unit 11c evaluates the call with the outside line telephone number for the mobile phone number at this time. That is, the call evaluation control unit 11c calculates the evaluation points based on the evaluation items shown in FIG. 7, extracts the past two points of the call history table shown in FIG. 5, and the evaluation points and the past 2. Calculate the average evaluation points with the evaluation points for each round. Then, the call evaluation control unit 11c determines that the average evaluation point is 10 points or more, and stores the "automatic evaluation" as "◯" in the call evaluation table shown in FIG. On the other hand, if the call evaluation control unit 11c determines that the average evaluation point is less than 10 points, it determines that the evaluation is low, and stores "automatic evaluation" as "x" in the call evaluation table. Then, the call evaluation control unit 11c stores the "manual evaluation" as it is as the "comprehensive evaluation" when there is a "manual evaluation", and when there is no "manual evaluation", the "automatic evaluation" is "comprehensive". Memorize as "evaluation".

From the above, according to the communication management system 1 in the present embodiment, the call control unit 11b extracts the caller's telephone number information based on the call evaluation with the other party's outside line telephone number, and transmits the caller's telephone number information. Since the call request is sent to the external line telephone terminal G1 corresponding to the other party's external line telephone number as the source, the caller's telephone number information according to the call evaluation with the other party's external line telephone number can be used as the caller. The caller's telephone number information can be displayed on the external telephone terminal G1. Therefore, the other party with the other party's outside line telephone number can see the display of the caller's telephone number according to the call evaluation when a call is received. Therefore, even if a plurality of caller's telephone number information is registered, it is possible to prevent the other party from giving a feeling of distrust as much as possible, and it is possible to improve the response rate of the call by the other party.
Further, since the call control unit 11b extracts the caller's telephone number information having a high call evaluation and uses it as the caller, the caller's telephone number information having a high call evaluation can be displayed on the outside line telephone terminal G1. Therefore, it is possible to prevent the other party from giving a feeling of distrust as much as possible, and it is possible to improve the response rate of the telephone call by the other party.

Further, since the call evaluation control unit 11c calculates the evaluation points based on the predetermined evaluation items and uses the evaluation points as the call evaluation, the call evaluation can be performed quickly and accurately.
Further, since the call control unit 11b extracts the caller's telephone number information based on the number evaluation of the caller's telephone number information and uses it as the caller, it is possible to use a telephone number advantageous as the caller. It is possible to improve the response rate of the telephone call by the other party.
Further, when the call control unit 11b extracts a plurality of caller's telephone number information, the multiple caller's telephone number information is randomly selected. Therefore, the plurality of caller's telephone number information extracted based on the call evaluation is evenly used. It is possible to improve the response rate of the telephone call by the other party.
Further, when the call control unit 11b extracts a plurality of caller's telephone number information, the caller's telephone number information is selected in the extracted order. Therefore, among the plurality of caller's telephone number information extracted based on the call evaluation, the caller's telephone number information is selected. It is possible to preferentially use the caller's telephone number information extracted earlier each time, and it is possible to improve the response rate of the call by the other party.

Further, when the call control unit 11b determines that there is no caller phone number information having a high call evaluation, the caller phone number information having no call rating is extracted, so that the caller phone number information having a low call rating is prioritized. Therefore, it is possible to use the caller's telephone number information without a call evaluation, and it is possible to improve the response rate of the call by the other party.
Further, when the outgoing call control unit 11b determines that there is no caller telephone number information having a high call evaluation and there is no caller telephone number information having no call evaluation, the caller telephone number information having a low call evaluation is determined. Is extracted, and when the low evaluation calling condition is possible to make a call, a call request is sent to the outside line telephone terminal G1 using the low calling source telephone number information as the caller, and when the low evaluation calling condition is not possible, a call request is sent. Therefore, it is possible to select whether or not to use the caller's telephone number information having a low call evaluation according to the outgoing call condition, and it is possible to flexibly respond to the situation of the low evaluation.

Further, the mobile phone gateway 10 and the extension telephone management server 20 make a call connection between the outside line telephone terminal G1 and the extension telephone terminals N1 to N3 via the mobile telephone terminals a to c, and the outside line telephone terminal G1 and the extension telephone terminal N1 are connected. Since voice communication control is performed between the mobile phone terminals a to N3 via the mobile phone terminals a to c, the degree of freedom in the location of the communication connection between the mobile phone terminals a to c can be increased, and the external telephone terminal and the internal telephone can be used. The convenience of communication with the terminal can be improved.
That is, conventionally, in order for the outside line telephone terminal G1 and the extension telephone terminals N1 to N3 to make a call, the outside line telephone terminal G1 makes a call to the company's landline telephone and then makes a call to the extension telephone terminals N1 to N3. There were restrictions on the location of the communication connection.
In the communication management system 1 and the mobile phone gateway 10 in the present embodiment, when the outside line telephone terminal G1 makes a call, the mobile phone terminals a to c can process the mobile call and then connect to the extension telephone terminals N1 to N3. Therefore, it is possible to improve the degree of freedom in the location of the communication connection. For example, if the operator carries the mobile phone terminals a to c and the mobile phone gateway 10, even if the operator is out of the office, he / she can make a call between the external line telephone terminal G1 and the internal extension telephone terminals N1 to N3. It can be done and the convenience of communication can be improved. Further, if the operator carries the mobile phone terminals a to c and the mobile phone gateway 10, and another operator carries the smartphones of the extension telephone terminals N1 to N3, the operator or the other operator Not only can the outside line telephone terminal G1 and the extension telephone terminals N1 to N3 make a call even while going out, but also at least one of the operators of the mobile phone terminals a to c or the extension telephone terminals N1 to N3. Even if one of them is staying abroad, it is possible to make a call between the outside line telephone terminal G1 and the extension telephone terminals N1 to N3.
Further, when the incoming call control unit 11d inputs the mobile incoming call instruction transmitted from any of the mobile phone terminals a to c, all the registered extension telephone terminals N1 to N3 can be made to perform the incoming call processing. , The convenience of communication can be further improved.

Further, since the call evaluation control unit 11c calculates the evaluation points based on the predetermined evaluation items, calculates the average evaluation points with the latest evaluation points, and uses the average evaluation points as the call evaluation, the past. Appropriate call evaluation can be performed according to the evaluation.
Further, when the average evaluation point is equal to or more than a predetermined threshold value (for example, 10 points), the call evaluation control unit 11c gives a high evaluation, and when the average evaluation point is less than the threshold value, gives a low evaluation. Therefore, the call evaluation can be performed quickly and accurately. It can be carried out.
Further, since the call evaluation control unit 11c performs the call evaluation based on the automatic evaluation and the manual evaluation, an appropriate call evaluation can be performed.
Further, when the call evaluation control unit 11c has a manual evaluation among the automatic evaluation and the manual evaluation, the manual evaluation is regarded as the call evaluation, and when there is no manual evaluation and there is an automatic evaluation, the automatic evaluation is referred to as the call evaluation. Therefore, it is possible to perform an appropriate call evaluation with priority given to the judgment of the operator.
Further, since the call evaluation control unit 11c performs the call evaluation based on the process of making a call, it is possible to perform an appropriate call evaluation according to the situation of the call at the time of making a call.
Further, since the call evaluation control unit 11c performs the call evaluation based on the processing of the incoming call, it is possible to perform an appropriate call evaluation according to the situation of the call when the incoming call is received.
Further, since the outgoing call control unit 11b extracts the calling source telephone number information according to whether or not the extracted calling source telephone number information is registered to be used as the calling source, a telephone number dedicated to incoming calls is secured. And can respond flexibly.
Further, since the call control unit 11b acquires the caller's telephone number information depending on whether or not the number evaluation is used, it is possible to select whether or not to use the number evaluation, and it is possible to respond flexibly. can.

(Embodiment 2)
Next, a second embodiment of the present invention will be described.
FIG. 12 is an overall configuration diagram showing the communication management system 1A according to the second embodiment of the present invention.
In FIG. 12, the same parts as those of the components shown in FIGS. 1 to 11 are designated by the same reference numerals, and the description thereof will be omitted.
This embodiment and the first embodiment have the same basic configuration, and here, mainly different points will be described.
In this embodiment, the mobile phone terminal is unnecessary.
That is, the communication management system 1A includes a gateway 10A, an extension telephone management server 20, and extension telephone terminals N1 to N3.

The communication control unit 11a1 causes the voice information conversion unit 11e1 to mutually convert the extension voice information and the outside line voice information, and transfers the outside line voice information to the outside line telephone terminal G1 via an ONU (not shown) or a server of a telephone carrier or the like. The outside line voice information to be transmitted and transmitted from the outside line telephone terminal G1 is input.
When the call control unit 11b1 extracts the caller's telephone number information based on the call evaluation, it transmits a call request to the external telephone terminal G1 via the ONU or the server of the telephone carrier, and is transmitted from the external telephone terminal G1. Input an outside line transmission response signal. The source telephone number information in the present embodiment may be a fixed telephone number, an IP telephone number, or the like.
The incoming call control unit 11d1 inputs an outside line call request signal transmitted from the outside line telephone terminal G1 via the ONU or the server of the telephone carrier, and inputs the incoming call answer signal transmitted from the extension telephone management server 20 to the outside line telephone terminal G1. Send to.
The voice information conversion unit 11e1 performs a process of mutually converting the outside line voice information and the extension voice information. The outside line voice information is voice information composed of voice signals processed by the outside line telephone terminal G1.
The telephone communication unit 12a is composed of, for example, various communication devices for transmitting and receiving information to and from an external device, and communicates with the external telephone terminal G1 via an ONU or a server of a telephone carrier.

Under such a configuration, the communication management system 1A performs processing at the time of making a call, making a call, and making a call in the same manner as in the first embodiment. That is, the gateway 10A performs processing at the time of making a call, making a call, and making a call with the outside line telephone terminal G1 via the ONU or the server of the telephone carrier. The specific processing other than the communication between the gateway 10A and the external telephone terminal G1 via the ONU or the server of the telephone carrier is the same as that of the first embodiment. The explanation is omitted.
From the above, according to the communication management system 1A in the present embodiment, the same effect as that in the first embodiment can be obtained.

The technical scope of the present invention is not limited to the above embodiment, and various modifications can be made without departing from the spirit of the present invention.
For example, the outgoing call control unit 11b is supposed to extract the calling source telephone number information having a high call evaluation from the calling source telephone number information having a call evaluation, but the present invention is not limited to this, and this configuration is not provided. You may.
Further, the call evaluation control unit 11c calculates the evaluation points of the other party's external telephone number corresponding to the external telephone terminal based on the predetermined evaluation items, and the evaluation points are used as the caller's telephone in the call with the external telephone terminal. It is said that the call evaluation is based on the number information, but the present invention is not limited to this, and this configuration may not be provided.

Further, the call control unit 11b is supposed to extract the caller's telephone number information based on the number evaluation of the caller's telephone number information, but the present invention is not limited to this, and this function may not be provided.
Regarding the number evaluation, the operator inputs the number evaluation, but the number is not limited to this, and the number evaluation control unit monitors the caller's telephone number information via the Internet or the like, and the site or the like. If it is determined that the telephone number is listed as disadvantageous, it may be evaluated as disadvantageous, and if it is determined that the telephone number is not listed, it may be evaluated as advantageous and stored in the mobile phone number management table shown in FIG.

Further, the call control unit 11b selects the caller's telephone number information randomly or in the order of extraction, but the present invention is not limited to this, and this function may not be provided. Further, the method of selecting the caller's telephone number information may be random only or may be only in order. Further, the method of selecting the caller's telephone number information may be determined in advance in the order of selection, or may be changed as appropriate.
Further, when the outgoing call control unit 11b determines that there is no caller telephone number information having a high call evaluation, the caller telephone number information having no call evaluation is extracted, but the present invention is not limited to this. It does not have to be provided. Further, the method of extracting the caller's telephone number information can be changed as appropriate. For example, the information may be extracted in descending order of call evaluation, caller telephone number information without call evaluation may be preferentially extracted, or may be extracted in ascending order of call evaluation.

Further, when the call control unit 11b determines that there is no caller telephone number information having a high call evaluation and there is no caller telephone number information having no call evaluation, the caller control unit 11b determines that there is no caller telephone number information having a low call evaluation. Is extracted, and when the low-rated calling condition is possible to make a call, a call request is sent to the outside line telephone terminal G1 using the low-rated calling number information as the caller, and when the low-rated calling condition is not possible, a call request is sent. However, the present invention is not limited to this, and this configuration may not be provided. For example, the caller's telephone number information having a low call evaluation may not be used or may be used.
Further, regarding the call evaluation, the points are calculated based on a predetermined item, but the present invention is not limited to this, and the evaluation may be other than the points. For example, the evaluation may be an evaluation such as "○" or "×", or an evaluation using symbols or numbers such as "A", "B", and "C".
Further, the call evaluation is evaluated based on the predetermined evaluation items shown in FIG. 7, but the evaluation items are not limited to this, and the evaluation items and the number of points thereof can be changed as appropriate. Further, the call evaluation control unit 11c may evaluate compatibility or the like based on the voice information of the call with the outside line telephone terminal G1.

Further, the call evaluation control unit 11c is supposed to calculate the average evaluation point, but the present invention is not limited to this, and the method of calculating the evaluation can be changed as appropriate. For example, the evaluation point calculated by the call evaluation control unit 11c when the call is finished may be used as it is as "automatic evaluation".
Further, the call evaluation control unit 11c gives a high evaluation of 10 points or more, but the evaluation is not limited to this, and the threshold value can be changed as appropriate.
Further, the call evaluation control unit 11c uses "automatic evaluation" and "manual evaluation", but the present invention is not limited to this, and at least one of "automatic evaluation" and "manual evaluation" should be used. You may do it.
Further, the call evaluation control unit 11c preferentially uses the "manual evaluation", but the present invention is not limited to this, and the "automatic evaluation" is preferentially used and the "manual evaluation" is subordinated. You may use it for. Further, the call evaluation control unit 11c may add up these "automatic evaluation" and "manual evaluation" to obtain "comprehensive evaluation".
Further, the call evaluation control unit 11c evaluates the call for the outgoing call and the incoming call, but the call is not limited to this, and the call evaluation is made for at least one of the outgoing call and the incoming call. You may try to do it.

Further, it is said that a mobile phone number, a fixed telephone number, an IP telephone number, or the like can be used as the caller's telephone number information, but the present invention is not limited to this and can be changed as appropriate. For example, it may be a MAC address or IP address of a mobile phone terminal or the like, or it may be other identification information.
Further, the incoming call control unit 11d is supposed to cause all registered extension telephone terminals N1 to N3 to perform incoming call processing, but the present invention is not limited to this, and any one of the extension telephone terminals N1 to N3 is allowed to perform incoming call processing. May be done.
Needless to say, the number of external telephone terminals G1, mobile phone terminals a to c, mobile phone gateways 10, and extension telephone terminals N1 to N3 can be changed as appropriate. The number of external telephone terminals G1 may be plural, the number of mobile phone gateways 10 may be two or more, and the number of extension telephone terminals N1 to N3 may be one, two or four or more.

Further, in the first embodiment, the mobile phone gateway 10 and the extension telephone management server 20 are separated as devices, but one communication management device may have both functions. Specifically, as shown in FIG. 13, the communication management system 1B includes mobile phone terminals a to c, mobile phone gateways 10B, and extension telephone terminals N1 to N3. The storage unit 14 of the mobile phone gateway 10B also functions as a storage unit 23. The communication control unit 11a also functions as the extension communication control unit 21a, the transmission control unit 11b also functions as the extension transmission control unit 21b, and the incoming call control unit 11d also functions as the extension incoming call control unit 21c. As a result, not only the same effects as those of the communication management system 1 and the mobile phone gateway 10 can be obtained, but also the functions of the mobile phone gateway 10 and the extension telephone management server 20 can be combined into one.

Further, in the second embodiment, the gateway 10A and the extension telephone management server 20 are separated as devices, but one communication management device may have both functions. Specifically, as shown in FIG. 14, the communication management system 1C includes a gateway 10C and extension telephone terminals N1 to N3. The storage unit 14 of the gateway 10C also functions as a storage unit 23. The communication control unit 11a1 also functions as the extension communication control unit 21a, the transmission control unit 11b1 also functions as the extension transmission control unit 21b, and the incoming call control unit 11d1 also functions as the extension incoming call control unit 21c. As a result, not only the same effects as those of the communication management system 1A and the gateway 10A can be obtained, but also the functions of the gateway 10A and the extension telephone management server 20 can be combined into one.

Further, each of the above-mentioned functional units constituting the external line telephone terminal G1, the mobile phone terminals a to c, the mobile phone gateways 10, 10B, the gateways 10A, 10C, the extension telephone management server 20, and the extension telephone terminals N1 to N3 is a single unit. It may be provided in a computer, or may be provided in a distributed manner among a plurality of computers capable of communicating via a communication network.
Further, a program for realizing the functions of the communication management systems 1, 1A, 1B, 1C, mobile phone gateways 10, 10B, gateways 10A, 10C, and extension telephone management server 20 is recorded on a computer-readable recording medium. Various processes may be performed by loading the program recorded on this recording medium into a computer system and executing the program. The term "computer system" as used herein includes hardware such as an OS and peripheral devices.

Further, the "computer system" includes the homepage providing environment (or display environment) if the WWW system is used.
The "computer-readable recording medium" is a portable medium such as a hard disk, a flexible disk, a magneto-optical disk, a ROM, a CD-ROM, a DVD, or a USB (registered trademark) memory, a hard disk built in a computer system, or the like. It refers to the storage device of. Further, a "computer-readable recording medium" is a communication line for transmitting a program via a network such as the Internet or a communication line such as a telephone line, and dynamically holds the program for a short period of time. In that case, it also includes those that hold the program for a certain period of time, such as the volatile memory inside the computer system that is the server or client. Further, the above-mentioned program may be for realizing a part of the above-mentioned functions, and may be further realized for realizing the above-mentioned functions in combination with a program already recorded in the computer system.
Needless to say, each of the above-described embodiments and variations thereof can be combined in various ways.

Further, the following additional notes are shown with respect to the above-described embodiment.
(Appendix 1)
A communication management device that is connected between an extension telephone terminal and an outside telephone terminal and allows the extension telephone terminal and the outside telephone terminal to make a call.
When the other party's outside line telephone number and extension call request transmitted from the extension telephone terminal are input, the caller's telephone number information is extracted based on the call evaluation with the other party's outside line telephone number, and the extracted caller's telephone number is extracted. A communication management device including a call control unit that transmits a call request to an outside line telephone terminal corresponding to the other party's outside line telephone number using information as a source.

(Appendix 2)
The communication management device according to Supplementary Note 1, wherein the call control unit extracts the caller's telephone number information having a high call evaluation from the caller's telephone number information having a call evaluation.

(Appendix 3)
For a call with the outside line telephone terminal, the evaluation point of the other party's outside line telephone number corresponding to the outside line telephone terminal is calculated based on a predetermined evaluation item, and the evaluation point is used for making a call with the outside line telephone terminal. The communication management device according to Appendix 1 or Appendix 2, which includes a call evaluation control unit for evaluating a call of original telephone number information.

(Appendix 4)
The communication management device according to any one of Supplementary note 1 to Supplementary note 3, wherein the call control unit extracts the caller's telephone number information based on the number evaluation of the caller's telephone number information.

(Appendix 5)
When the call control unit extracts a plurality of caller's telephone number information based on the call evaluation, the call control unit selects the caller's telephone number information at random or in the extracted order, and transmits a call request to the outside line telephone terminal. The communication management device according to any one of Supplementary note 1 to Supplementary note 4.

(Appendix 6)
The communication according to any one of Supplementary note 1 to Supplementary note 5, when the call control unit determines that there is no caller ID phone number information having a high call evaluation, extracts the caller ID phone number information having no call rating. Management device.

(Appendix 7)
The call control unit determines that there is no caller telephone number information having a high call evaluation, and determines that there is no caller telephone number information having no call evaluation, the caller telephone number having a low call evaluation. Information is extracted, and when the low-rated calling condition is possible to make a call, a call request is sent to the outside line telephone terminal using the low-rated calling number information as the caller, and when the low-rated calling condition cannot be made, the call is made. The communication management device according to any one of Supplementary note 1 to Supplementary note 6, which does not transmit a request.

(Appendix 8)
It is a communication management method in a communication management device that is connected between an extension telephone terminal and an outside telephone terminal and causes a call between the extension telephone terminal and the outside telephone terminal.
When the other party's outside line telephone number and extension call request transmitted from the extension telephone terminal are input, the caller's telephone number information is extracted based on the call evaluation with the other party's outside line telephone number, and the extracted caller's telephone number is extracted. A communication management method including a call control step of transmitting a call request to an outside line telephone terminal corresponding to the other party's outside line telephone number using information as a source.

(Appendix 9)
A communication management program in a communication management device that is connected between an extension telephone terminal and an outside telephone terminal and causes a call between the extension telephone terminal and the outside telephone terminal.
When the other party's outside line telephone number and extension call request transmitted from the extension telephone terminal are input, the caller's telephone number information is extracted based on the call evaluation with the other party's outside line telephone number, and the extracted caller's telephone number is extracted. A communication management program that causes the communication management device to execute a call control step of transmitting a call request to an outside line telephone terminal corresponding to the destination outside line telephone number using information as a source.

(Appendix 10)
A communication management server connected to an extension telephone terminal and a call management device connected to an outside telephone terminal are provided, and the communication management server and the call management device are connected to the extension telephone terminal and the outside telephone terminal. It is a communication management system that allows you to make a call with
The communication management server is
When the other party's outside line telephone number and extension call request transmitted from the extension telephone terminal are input, the extension transmission control unit for transmitting these destination outside line telephone numbers and extension call request to the call management device is provided.
The call management device is
When the other party's outside line telephone number and extension call request transmitted from the extension call control unit of the communication management server are input, the caller's telephone number information is extracted based on the call evaluation with the other party's outside line telephone number, and the extraction is performed. A communication management system including a call control unit that sends a call request to an outside line telephone terminal corresponding to the other party's outside line telephone number using the source telephone number information as the source.

1,1A, 1B, 1C Communication management system 10,10B Mobile phone gateway (communication management device)
10A, 10C gateway (communication management device)
11b, 11b1 Call control unit 11c Call evaluation control unit 21b Extension call control unit G1 External telephone terminal N1 to N3 Extension telephone terminal

Claims (10)

A communication management device that is connected between an extension telephone terminal and an outside telephone terminal and allows the extension telephone terminal and the outside telephone terminal to make a call.
When the other party's outside line telephone number and extension call request transmitted from the extension telephone terminal are input, the caller's telephone number information is extracted based on the call evaluation with the other party's outside line telephone number, and the extracted caller's telephone number is extracted. A communication management device including a call control unit that transmits a call request to an outside line telephone terminal corresponding to the other party's outside line telephone number using information as a source. The communication management device according to claim 1, wherein the outgoing call control unit extracts the calling source telephone number information having a high call evaluation from the calling source telephone number information having a call evaluation. For a call with the outside line telephone terminal, the evaluation point of the other party's outside line telephone number corresponding to the outside line telephone terminal is calculated based on a predetermined evaluation item, and the evaluation point is used for making a call with the outside line telephone terminal. The communication management device according to claim 1 or 2, further comprising a call evaluation control unit for evaluating a call of original telephone number information. The communication management device according to any one of claims 1 to 3, wherein the call control unit extracts the caller's telephone number information based on the number evaluation of the caller's telephone number information. When the call control unit extracts a plurality of caller's telephone number information based on the call evaluation, the call control unit selects the caller's telephone number information at random or in the extracted order, and transmits a call request to the outside line telephone terminal. The communication management device according to any one of claims 1 to 4. 13. Communication management device. The call control unit determines that there is no caller telephone number information having a high call evaluation, and determines that there is no caller telephone number information having no call evaluation, the caller telephone number having a low call evaluation. Information is extracted, and when the low-rated calling condition is possible to make a call, a call request is sent to the outside line telephone terminal using the low-rated calling number information as the caller, and when the low-rated calling condition cannot be made, the call is made. The communication management device according to any one of claims 1 to 6, which does not transmit a request. It is a communication management method in a communication management device that is connected between an extension telephone terminal and an outside telephone terminal and causes a call between the extension telephone terminal and the outside telephone terminal.
When the other party's outside line telephone number and extension call request transmitted from the extension telephone terminal are input, the caller's telephone number information is extracted based on the call evaluation with the other party's outside line telephone number, and the extracted caller's telephone number is extracted. A communication management method including a call control step of transmitting a call request to an outside line telephone terminal corresponding to the other party's outside line telephone number using information as a source. A communication management program in a communication management device that is connected between an extension telephone terminal and an outside telephone terminal and causes a call between the extension telephone terminal and the outside telephone terminal.
When the other party's outside line telephone number and extension call request transmitted from the extension telephone terminal are input, the caller's telephone number information is extracted based on the call evaluation with the other party's outside line telephone number, and the extracted caller's telephone number is extracted. A communication management program that causes the communication management device to execute a call control step of transmitting a call request to an outside line telephone terminal corresponding to the destination outside line telephone number using information as a source. A communication management server connected to an extension telephone terminal and a call management device connected to an outside telephone terminal are provided, and the communication management server and the call management device are connected to the extension telephone terminal and the outside telephone terminal. It is a communication management system that allows you to make a call with
The communication management server is
When the other party's outside line telephone number and extension call request transmitted from the extension telephone terminal are input, the extension transmission control unit for transmitting these destination outside line telephone numbers and extension call request to the call management device is provided.
The call management device is
When the other party's outside line telephone number and extension call request transmitted from the extension call control unit of the communication management server are input, the caller's telephone number information is extracted based on the call evaluation with the other party's outside line telephone number, and the extraction is performed. A communication management system including a call control unit that sends a call request to an outside line telephone terminal corresponding to the other party's outside line telephone number using the source telephone number information as the source.

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