JP2021189944A - Passenger service system, passenger bodily sensation information correspondence method and program - Google Patents

Abstract

To analyze an occurrence situation of a malfunction at each vehicle on the basis of bodily sensation information notified by a passenger.SOLUTION: A passenger service system comprises a malfunction information acquisition part, a vehicle specifying part, a malfunction analysis part 412 and an analysis result output control part 413. The malfunction information acquisition part acquires bodily sensation information transmitted from a portable terminal possessed by a passenger of a vehicle, being bodily sensation information indicating an abnormal phenomenon sensed by the passenger out of a phenomenon which is generated in association with equipment installed in the vehicle, vehicle identification information acquired by a communication apparatus installed in the vehicle or the portable terminal in the vehicle, and identifying the vehicle, and malfunction information including time information indicating a time at which the passenger senses the abnormal phenomenon. The vehicle specifying part specifies the vehicle in which the abnormality phenomenon is generated on the basis of the vehicle identification information. The malfunction analysis part 412 analyzes the abnormal phenomenon which is sensed by the passenger on the basis of the malfunction information. The analysis result output control part 413 outputs information related to the vehicle which is specified by vehicle specifying means and the analysis result of the malfunction analysis part 412 by making them associated with each other.SELECTED DRAWING: Figure 12

Description

The present disclosure relates to a passenger service system, a passenger experience information handling method, and a program.

There is a system that collects data transmitted by a passenger on a mobile terminal and reflects the experience information on the temperature and humidity in the vehicle in the vehicle air conditioning control (see Patent Document 1).

Japanese Patent No. 5742208

In the technique disclosed in Patent Document 1, a vehicle must be specified by information matching of position information, and it is difficult to specify a vehicle in which a vehicle is traveling and a vehicle transmitted by a passenger from a mobile terminal. In addition, for example, when there are multiple railway companies that board vehicles on the route, each company individually accepts experience information, and whether it is its own vehicle, the vehicle type to which the experience information was transmitted, the position in the vehicle, and the equipment It could not be easily identified. For this reason, it was difficult to analyze the occurrence of defects for each vehicle.

The present disclosure has been made in view of the above circumstances, and an object of the present disclosure is to analyze the occurrence situation of a defect for each vehicle based on the experience information notified by the passenger.

In order to achieve the above object, the passenger service system according to the present disclosure includes defect information acquisition means, vehicle identification means, failure analysis means, and analysis result output control means. The defect information acquisition means is information transmitted from a mobile terminal possessed by the passengers of the vehicle, and is a feeling of an abnormal phenomenon detected by the passengers among the phenomena occurring in relation to the equipment installed in the vehicle. Information, communication equipment installed in the vehicle or vehicle identification information acquired by a mobile terminal in the vehicle to identify the vehicle, and defect information including time information indicating the time when the passenger senses an abnormal phenomenon are acquired. The vehicle identification means identifies a vehicle in which an abnormal phenomenon has occurred based on the vehicle identification information. The failure analysis means analyzes the abnormal phenomenon sensed by the passenger based on the failure information. The analysis result output control means outputs the information about the vehicle specified by the vehicle specifying means in association with the analysis result of the failure analysis means.

The passenger service system according to the present disclosure detects an abnormal phenomenon detected by a passenger, a vehicle identification information for identifying the vehicle, and an abnormal phenomenon transmitted from a mobile terminal possessed by the passenger of the vehicle. The defect information including the time information indicating the time is acquired, and the vehicle in which the abnormal phenomenon occurs is identified based on the vehicle identification information. Further, the passenger service system according to the present disclosure analyzes the abnormal phenomenon detected by the passenger based on the defect information, and outputs the information about the identified vehicle and the analysis result in association with each other. Therefore, the passenger service system according to the present disclosure can analyze the occurrence status of a defect for each vehicle based on the experience information notified by the passenger.

A block diagram showing a configuration of a passenger service system according to an embodiment of the present disclosure. Block diagram showing the hardware configuration of a mobile terminal Block diagram showing the functional configuration of a mobile terminal Diagram for explaining how to acquire vehicle identification information Diagram for explaining the acquisition effect of vehicle identification information Block diagram showing the hardware configuration of the equipment control device Block diagram showing the functional configuration of the equipment control device Block diagram showing the hardware configuration of the information relay server Block diagram showing the functional configuration of the information relay server Diagram showing an example of vehicle information Block diagram showing the hardware configuration of the management server Block diagram showing the functional configuration of the management server A diagram showing an example of defect occurrence tendency information in which the defect content, vehicle information, and occurrence date and time are associated with each other. The figure which shows an example of the trouble occurrence tendency information which corresponded the trouble content, the operation state of the equipment, the vehicle information, and the occurrence date and time. A diagram showing an example of defect occurrence tendency information associated with the defect content, vehicle travel route, vehicle information, and occurrence date and time. A diagram showing an example of defect occurrence tendency information in which the defect content, railway company, vehicle information, and occurrence date and time are associated with each other. A diagram showing an example of defect occurrence tendency information associated with defect details, equipment maintenance history information, vehicle information, and occurrence date and time. A diagram showing an example of defect occurrence tendency information showing the relationship between the defect occurrence time and the number of reported defect information. A diagram showing another example of defect occurrence tendency information showing the relationship between the defect occurrence time and the number of reported defect information. A diagram showing an example of defect occurrence tendency information showing the relationship between the operating state of the air conditioner and the number of reported defect information. A diagram showing an example of defect occurrence tendency information showing the correlation between the occupancy rate and the number of reported defect information. A diagram showing an example of defect occurrence tendency information showing changes in the number of years of use and the number of reported defect information after manufacturing and maintenance of equipment. Block diagram showing the hardware configuration of the depot server Block diagram showing the functional configuration of the depot server Sequence diagram showing the operation of the passenger service system

Hereinafter, the passenger service system according to the embodiment of the present disclosure will be described in detail with reference to the drawings.

The passenger service system 1 according to the embodiment of the present disclosure is a system corresponding to the experience information collected from the passengers of the vehicle. In the present embodiment, a train vehicle will be described as an example of the vehicle, but it can also be applied to public transportation such as other buses used by an unspecified number of people. As shown in FIG. 1, the passenger service system 1 malfunctions from the mobile terminal 100 possessed by the passenger PA of the vehicle TC, the equipment control device 200 for controlling the equipment installed for each vehicle TC, and the mobile terminal 100. In order to analyze the defect indicated by the defect information acquired from the information relay server 300 installed in the management center and the information relay server 300 that collects information and appropriately supplies it to the management server 400 and the vehicle base server 500, and solves the defect. It occurs based on the defect information acquired from the information relay server 300, which is installed at the management server 400 that determines the countermeasures for the above and the vehicle base of each railway company that performs berthing, maintenance, train composition, etc. of the vehicle TC. It includes a vehicle base server 500 for notifying a malfunction. It should be noted that these numbers are arbitrary as long as they are one or more. Further, in the present embodiment, the air conditioner will be described as an example of the equipment installed in the vehicle, but the present invention is not limited to this, and other equipment can be applied.

(Mobile terminal 100)
The mobile terminal 100 is an information processing device used by a passenger PA of a vehicle TC, and is, for example, a smartphone, a tablet terminal, a notebook PC (Personal Computer), a mobile phone, or the like.

(Hardware configuration of mobile terminal 100)
Physically, as shown in FIG. 2, the mobile terminal 100 includes a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, an auxiliary storage device 104, and a display device 105. It includes an input device 106, a communication device 107, and an image pickup device 108. Each of these parts is electrically connected to each other via a bus line BL.

The CPU 101 is a processing device that realizes various functions of the mobile terminal 100 by reading and executing various programs stored in the ROM 102 or the auxiliary storage device 104 on the RAM 103. The CPU 101 generates defect information and transmits it to the information relay server 300, for example, by executing a defect notification processing program.

The ROM 102 is a non-volatile memory that stores various programs executed by the CPU 101, various fixed data used when executing the programs, and the like.

The RAM 103 is a volatile memory that temporarily holds programs and data read from the ROM 102 or the auxiliary storage device 104, and is used as a work area of the CPU 101.

The auxiliary storage device 104 is, for example, a removable memory such as a built-in semiconductor memory and an SD card (registered trademark). The auxiliary storage device 104 stores, for example, a program executed by the CPU 101, data used when the program is executed, and data generated by the program execution.

The display device 105 is an image display device such as an LCD (Liquid Crystal Display), a PDP (Plasma Display Panel), and an organic EL (Electro-Luminescence) display, and displays various images under the control of the CPU 101. The display device 105 displays, for example, an image related to the vehicle defect notification process on the display screen.

The input device 106 is an operation input device such as a touch panel and a switch button having a display screen of the display device 105 and a touch sensor provided on the display screen, and receives various operations by the user and operates according to the accepted operations. The signal is supplied to the CPU 101.

The communication device 107 is a communication interface for communicating with an external device. For example, the communication device 107 transmits and receives various data to and from the information relay server 300 via the network NW under the control of the CPU 101. The communication device 107 communicates with an external device by connecting to the network NW via a base station device (not shown) by wireless communication.

The image pickup device 108 includes a semiconductor image element such as a CCD (Charge Coupled Device) and a CMOS (Complementary Metal Oxide Semiconductor), and imaging optics including a lens for forming a subject image on a light receiving region of the semiconductor image element. It is a camera module that has a system and captures the subject.

(Functional configuration of mobile terminal 100)
Functionally, as shown in FIG. 3, the mobile terminal 100 includes a control unit 110, a storage unit 120, a display unit 130, an input unit 140, a communication unit 150, and an image pickup unit 160.

The control unit 110 is realized by the CPU 101, ROM 102, RAM 103, etc., and the CPU 101 reads various programs stored in the ROM 102 or the storage unit 120 and executes them on the RAM 103 to control each component of the mobile terminal 100. The control unit 110 includes a vehicle identification information acquisition unit 111, a defect information generation unit 112, and a defect information notification unit 113.

The vehicle identification information acquisition unit 111 acquires vehicle identification information for identifying the vehicle TC. The vehicle identification information acquisition unit 111 analyzes, for example, captured image data such as a QR code (registered trademark) and a barcode input from the image pickup unit 160, and acquires vehicle identification information indicated by the QR code, the barcode, and the like.

As shown in FIG. 4, the vehicle TC is provided with a display unit DP showing vehicle identification information. The display unit DP is, for example, a seal body on which a one-dimensional code such as a bar code indicating vehicle identification information or a two-dimensional code such as a QR code, a micro QR code, or a data matrix is printed. It is affixed to a plurality of places in the vehicle TC such as the wall surface and the glass surface of the elevating door. The passenger PA, which has detected an abnormal phenomenon in the vehicle TC, which will be described later, uses the image pickup device 108 included in the mobile terminal 100 to read various codes displayed on the nearest display unit DP, so that the passenger PA is on the vehicle TC. Acquire the vehicle identification information of. The vehicle identification information includes, for example, the railway company that operates the vehicle TC, the model / model number / car number of the vehicle TC, and the position where the display unit DP is attached in the vehicle TC, that is, in the vehicle TC in which an abnormal phenomenon occurs. Contains location information. The display unit DP may be attached to the equipment installed in the vehicle TC. In this case, the vehicle identification information may further include the identification information of the equipment to which the display unit DP is attached.

By acquiring the vehicle identification information, for example, as shown in FIG. 5, in the area where the traveling line RA of the company A, the traveling line RB of the company B, and the traveling route RC of the company C are laid, the company A and the company B are laid. Even in the traveling route RS where the traveling routes of both companies overlap with each other, it is possible to accurately identify the vehicle TC in which the problem occurs.

The method of acquiring the vehicle identification information is not limited to this. As a method for acquiring vehicle identification information, other known methods can be adopted. For example, a communication device such as a Wi-Fi (Wireless Fidelity) router installed in each vehicle by a mobile terminal 100 of a passenger PA can be used. When connecting to the network NW as an access point, vehicle identification information may be acquired based on the identification information of the communication device.

The defect information generation unit 112 generates defect information based on the operation content of the user input via the input unit 140. The defect information includes the experience information indicating an abnormal phenomenon in the vehicle TC detected by the passenger PA, the vehicle identification information acquired by the vehicle identification information acquisition unit 111, and the time information indicating the time when the passenger PA detects the abnormal phenomenon. And include. Here, the abnormal phenomenon in the vehicle TC indicated by the experience information is an unpleasant phenomenon that the passenger PA feels unpleasant among the phenomena that occur in relation to the equipment installed in the vehicle TC, for example, the vehicle. In addition to the unpleasant phenomenon that occurs depending on the air conditioning condition of the air conditioner such as hot, cold, damp, and dry inside the TC, the unpleasantness due to the lighting condition of the lighting equipment such as the inside of the vehicle TC is too bright or too dark. This includes phenomena, unpleasant phenomena due to defects in equipment such as damaged seats, leather, etc., and abnormal noise being heard from equipment. In addition, the experience information shall include information indicating the equipment involved in the occurrence of the abnormal phenomenon. In the following description, the abnormal phenomenon in the vehicle TC detected by the passenger PA may be simply referred to as a "fault".

The defect information notification unit 113 controls the communication unit 150 to transmit the defect information generated by the defect information generation unit 112 to the information relay server 300. Further, the defect information notification unit 113 transmits the defect information to the information relay server 300 when the passenger PA performs an operation to the effect that the defect has not been resolved after a certain period of time has elapsed since the defect information was transmitted. Resend to.

The storage unit 120 is realized by the auxiliary storage device 104, and stores various data such as various programs, input data, and transmission / reception data executed by the control unit 110.

The display unit 130 is realized by the display device 105, and displays various images on the display screen under the control of the control unit 110. The display unit 130 displays, for example, an input interface image for the passenger PA to input the content of the defect.

The input unit 140 is realized by the input device 106, and receives user operations, input of various data necessary for generating defect information, and the like. The input unit 140 generates, for example, an operation signal corresponding to the received operation and supplies the operation signal to the control unit 110.

The communication unit 150 is realized by the communication device 107, and transmits / receives data to / from an external device via the network NW under the control of the control unit 110. The communication unit 150 transmits, for example, defect information to the information relay server 300.

(Equipment equipment control device 200)
The equipment control device 200 is a device that controls equipment installed in the vehicle TC. The equipment control device 200 may be detachably connected to the equipment and externally connected to the equipment, or may be built in the equipment as an internal functional unit. In the present embodiment, the equipment control device 200 will be described as mainly controlling the air conditioner installed in the vehicle TC.

Here, the air conditioner supplies the air cooled by operating the compressor, the indoor blower, and the outdoor blower into the vehicle to lower the temperature inside the vehicle, and the air heated by the operation of the electric heater and the indoor blower. The air environment inside the vehicle TC is adjusted by a heating operation that raises the temperature inside the vehicle by supplying the air to the inside of the vehicle and an air blowing operation that operates only the indoor blower to circulate and ventilate the air inside the vehicle.

(Hardware configuration of equipment control device 200)
The equipment control device 200 physically includes a CPU 201, a ROM 202, a RAM 203, an auxiliary storage device 204, a communication device 207, and an environment measurement sensor 208, as shown in FIG. Each of these parts is electrically connected to each other via a bus line BL.

The CPU 201 is a processing device that realizes various functions of the equipment control device 200 by reading and executing various programs stored in the ROM 202 or the auxiliary storage device 204 on the RAM 203. The CPU 201 controls the operation of the air conditioner, for example, by executing a control program.

The ROM 202 is a non-volatile memory that stores various programs executed by the CPU 201, various fixed data used when executing the programs, and the like.

The RAM 203 is a volatile memory that temporarily holds programs and data read from the ROM 202 or the auxiliary storage device 204, and is used as a work area of the CPU 201.

The auxiliary storage device 204 is a non-volatile storage device such as an HDD (Hard Disk Drive) or SSD (Solid State Drive) in which the storage contents can be rewritten. The auxiliary storage device 204 stores, for example, a program executed by the CPU 201, data used when the program is executed, and data generated by the program execution. Further, the auxiliary storage device 204 stores the history of the countermeasure information received from the management server 400.

The communication device 207 is a communication interface for communicating with an external device. For example, the communication device 207 transmits / receives various data to / from the management server 400 via the network NW under the control of the CPU 201.

The environment measurement sensor 208 is a sensor for measuring the environment inside and outside the vehicle TC, and is, for example, a temperature / humidity sensor for measuring the temperature and humidity inside and outside the vehicle TC.

(Functional configuration of equipment control device 200)
The equipment control device 200 functionally includes a control unit 210, a storage unit 220, a communication unit 250, and an environment measurement unit 260, as shown in FIG. 7.

The control unit 210 is realized by the CPU 201, ROM 202, RAM 203, etc., and the CPU 201 controls each component of the equipment control device 200 by reading various programs stored in the ROM 202 or the storage unit 220 and executing them on the RAM 203. do. The control unit 210 includes a driving state notification unit 211, a vehicle status notification unit 212, and a driving control unit 213.

The operation status notification unit 211 periodically notifies the management server 400 of the operation status of the equipment. The operation state notification unit 211 periodically generates device operation state information indicating, for example, the current operation state of the air conditioner, that is, whether the air conditioner is a cooling operation, a heating operation, a ventilation operation, or an operation stop. , The generated device operation status information is notified to the management server 400 at any time.

The vehicle status notification unit 212 periodically notifies the management server 400 of the environmental status inside and outside the vehicle TC. In the present embodiment, vehicle state information indicating the temperature and humidity inside and outside the vehicle TC is generated based on the measurement data by the environment measurement unit 260, and the generated vehicle state information is notified to the management server 400 at any time.

The operation control unit 213 controls the operation of the equipment. The operation control unit 213 controls the operation of the air conditioner, for example, based on the control instruction indicated by the countermeasure information received from the management server 400.

The storage unit 220 is realized by the auxiliary storage device 204, and stores various data such as various programs, input data, and transmission / reception data executed by the control unit 210.

The communication unit 250 is realized by the communication device 207, and transmits / receives data to / from the management server 400 via the network NW under the control of the control unit 210. The communication unit 250 periodically transmits, for example, device operating state information indicating the operating state of the air conditioner and vehicle state information indicating the temperature and humidity inside and outside the vehicle TC to the management server 400.

The environment measurement unit 260 is equipped with an environment measurement sensor 208, and periodically measures the environment inside and outside the vehicle TC. The environment measurement unit 260 measures, for example, the temperature and humidity inside and outside the vehicle TC, and supplies the measurement data to the control unit 210.

(Information relay server 300)
The information relay server 300 acquires defect information from the mobile terminal 100 and appropriately supplies the defect information to the management server 400 and the vehicle base server 500.

(Hardware configuration of information relay server 300)
As shown in FIG. 8, the information relay server 300 physically includes a CPU 301, a ROM 302, a RAM 303, an auxiliary storage device 304, a display device 305, an input device 306, and a communication device 307. Each of these parts is electrically connected to each other via a bus line BL.

The CPU 301 is a processing device that realizes various functions of the information relay server 300 by reading and executing various programs stored in the ROM 302 or the auxiliary storage device 304 on the RAM 303. The CPU 301 identifies the vehicle TC to which the defect information is transmitted from the mobile terminal 100 by the passenger PA, for example, by executing the control program.

The ROM 302 is a non-volatile memory that stores various programs executed by the CPU 301, various fixed data used when executing the programs, and the like.

The RAM 303 is a volatile memory that temporarily holds programs and data read from the ROM 302 or the auxiliary storage device 304, and is used as a work area of the CPU 301.

The auxiliary storage device 304 is a non-volatile storage device such as an HDD or SSD in which the storage contents can be rewritten. The auxiliary storage device 304 stores, for example, a program executed by the CPU 301, data used when the program is executed, and data generated by the program execution.

The display device 305 is an image display device such as an LCD, a PDP, or an organic EL display, and displays various images under the control of the CPU 301.

The input device 306 is an operation input device such as a keyboard, a mouse, and a switch button, receives various operations by the user, and supplies an operation signal corresponding to the accepted operation to the CPU 301. The input device 306 may be a touch panel having a display screen of the display device 305 and a touch sensor provided on the display screen. In this case, the input device 306 supplies the CPU 301 with an operation signal according to the detection result by the touch sensor such as the contact position and the contact mode related to the user's contact operation on the touch panel.

The communication device 307 is a communication interface for communicating with an external device. For example, the communication device 307 transmits and receives various data to and from the management server 400 or the vehicle base server 500 via the network NW under the control of the CPU 301.

(Functional configuration of information relay server 300)
Functionally, as shown in FIG. 9, the information relay server 300 includes a control unit 310, a storage unit 320, a display unit 330, an input unit 340, and a communication unit 350.

The control unit 310 is realized by the CPU 301, ROM 302, RAM 303, etc., and the CPU 301 controls each component of the information relay server 300 by reading various programs stored in the ROM 302 or the storage unit 320 and executing them on the RAM 303. .. The control unit 310 includes a defect information acquisition unit 311, a vehicle identification unit 312, and a defect information supply unit 313.

The defect information acquisition unit 311 acquires the defect information transmitted from the mobile terminal 100 by receiving the defect information by the communication unit 350. The defect information acquisition unit 311 is an example of the defect information acquisition means.

The vehicle identification unit 312 is a vehicle to which the defect information is transmitted based on the vehicle identification information included in the defect information acquired by the defect information acquisition unit 311 and the vehicle information DB (Data Base) 321 stored in the storage unit 320. Identify the TC. The vehicle identification unit 312 is an example of a vehicle identification means.

The defect information supply unit 313 supplies the defect information acquired from the mobile terminal 100 to the management server 400, and also supplies the vehicle base server 500 located at the vehicle base of the railway company that operates the vehicle TC specified by the vehicle identification unit 312. Supply defect information. When the defect information supply unit 313 supplies the defect information to the management server 400 and the depot server 500, the defect information supply unit 313 adds the vehicle information related to the vehicle in which the defect has occurred to the defect information. Vehicle information will be described later.

The storage unit 320 is realized by the auxiliary storage device 304, and stores various data such as various programs, input data, and transmission / reception data executed by the control unit 310. As shown in FIG. 10, for example, the storage unit 320 has a vehicle information DB 321 that stores vehicle information including vehicle type, model number, traveling route, timetable, railway company, and equipment-related information of each vehicle TC to be managed. .. The diamond indicates, for example, which section of which route the target vehicle is traveling at which time. Further, the equipment-related information includes various information related to the equipment, and includes, for example, information such as maintenance history of the air conditioner, the manufacturer of the air conditioner, and the period of use of the air conditioner.

The display unit 330 is realized by the display device 305, and displays various images on the display screen under the control of the control unit 310.

The input unit 340 is realized by the input device 306, and receives operations by the user, input of various data, and the like. The input unit 340 generates, for example, an operation signal corresponding to the received operation and supplies the operation signal to the control unit 310.

The communication unit 350 is realized by the communication device 307, and transmits / receives data to / from an external device via the network NW under the control of the control unit 310. The communication unit 350 transmits, for example, defect information to the management server 400 and the depot server 500.

(Management server 400)
The management server 400 is operated by a management center that collectively performs maintenance of defects that occur in the vehicle TCs operated by each company. The management server 400 analyzes the cause of the defect indicated by the defect information acquired from the information relay server 300, and supplies the vehicle base server 500 with countermeasures for solving the defect. Further, the management server 400 accumulates defect information acquired from the information relay server 300, analyzes the tendency of occurrence of defects for each vehicle, and supplies the analysis result to the vehicle base server 500.

(Hardware configuration of management server 400)
The management server 400 physically includes a CPU 401, a ROM 402, a RAM 403, an auxiliary storage device 404, a display device 405, an input device 406, and a communication device 407, as shown in FIG. Each of these parts is electrically connected to each other via a bus line BL.

The CPU 401 is a processing device that realizes various functions of the management server 400 by reading and executing various programs stored in the ROM 402 or the auxiliary storage device 404 on the RAM 403. For example, the CPU 401 analyzes the cause of the defect indicated by the defect information acquired from the information relay server 300 by executing the control program, and determines an effective countermeasure for solving the defect.

The ROM 402 is a non-volatile memory that stores various programs executed by the CPU 401, various fixed data used when executing the programs, and the like.

The RAM 403 is a volatile memory that temporarily holds programs and data read from the ROM 402 or the auxiliary storage device 404, and is used as a work area of the CPU 401.

The auxiliary storage device 404 is a non-volatile storage device in which the storage contents of the HDD, SSD, and the like can be rewritten. The auxiliary storage device 404 stores, for example, a program executed by the CPU 401, data used when the program is executed, and data generated by the program execution.

The display device 405 is an image display device such as an LCD, a PDP, or an organic EL display, and displays various images under the control of the CPU 401.

The input device 406 is an operation input device such as a keyboard, a mouse, and a switch button. It accepts various operations by the user and supplies an operation signal corresponding to the accepted operation to the CPU 401. The input device 406 may be a touch panel having a display screen of the display device 405 and a touch sensor provided on the display screen.

The communication device 407 is a communication interface for communicating with an external device. The communication device 407 transmits / receives various data to / from the vehicle base server 500 via the network NW, for example, under the control of the CPU 401.

(Functional configuration of management server 400)
Functionally, as shown in FIG. 12, the management server 400 includes a control unit 410, a storage unit 420, a display unit 430, an input unit 440, and a communication unit 450.

The control unit 410 is realized by the CPU 401, ROM 402, RAM 403, etc., and the CPU 401 controls each component of the management server 400 by reading various programs stored in the ROM 402 or the storage unit 420 and executing them on the RAM 403. The control unit 410 includes a failure history information generation unit 411, a failure analysis unit 412, and an analysis result output control unit 413.

The defect history information generation unit 411 generates defect history information based on the defect information acquired from the information relay server 300, the maintenance information acquired from the depot server 500, and the like. Further, the defect history information generation unit 411 stores the generated defect history information in the defect history information DB 421 of the storage unit 420.

Here, the defect history information is associated with the defect and the event related to the occurrence of the defect, and as shown in FIGS. 13A to 13E, the information included in the defect information and the maintenance information has various viewpoints. Includes various information aggregated in. The defect history information shown in FIG. 13A is associated with the content of the defect, the vehicle type, model number, car number, and position of the vehicle in which the defect occurred, and the date and time when the defect occurred. The content of the defect corresponds to an abnormal phenomenon in the vehicle TC detected by the passenger PA indicated by the experience information included in the defect information. The vehicle type, model number, car number, and position of the vehicle are set based on the vehicle identification information included in the defect information. The date and time of occurrence is set based on the time information included in the defect information. The defect history information shown in FIG. 13B is associated with the content of the defect, the operating state of the equipment causing the defect, the vehicle type / model number / car number of the vehicle in which the defect occurred, and the date and time when the defect occurred. The operating state is set based on, for example, the operating state of the equipment periodically notified by the equipment control device 200. The defect history information shown in FIG. 13C is associated with the content of the defect, the travel route and section of the vehicle in which the defect has occurred, the vehicle type / model number / car number of the vehicle in which the defect has occurred, and the date and time when the defect has occurred. The traveling route is set, for example, based on the vehicle information given to the defect information supplied from the information relay server 300. The defect history information shown in FIG. 13D is associated with the content of the defect, the railway company that operates the vehicle in which the defect has occurred, the vehicle type, model number, and car number of the vehicle in which the defect has occurred, and the date and time when the defect has occurred. The defect history information shown in FIG. 13E is associated with the content of the defect, the maintenance history of the equipment that causes the defect, the vehicle type, model number, and car number of the vehicle in which the defect occurred, and the date and time when the defect occurred. The maintenance history of the equipment is set based on, for example, maintenance information indicating the maintenance contents of the equipment carried out by the maintenance staff acquired from the depot server 500.

The failure analysis unit 412 analyzes the failure in the vehicle TC. Specifically, the failure analysis unit 412 analyzes the cause of the defect indicated by the defect information acquired from the information relay server 300, and determines an effective countermeasure for solving the defect. Further, the failure analysis unit 412 analyzes the tendency of occurrence of a defect based on the defect history information stored in the defect history information DB 421 of the storage unit 420. The failure analysis unit 412 generates defect occurrence tendency information indicating the problem occurrence tendency analyzed, and stores it in the defect occurrence tendency information DB 422 of the generated storage unit 420. Here, in the present disclosure, the cause and countermeasure of the defect analyzed and determined by the defect analysis unit 412, the tendency of occurrence of the defect, and the like may be simply referred to as "analysis result of the defect analysis unit 412". The failure analysis unit 412 is an example of failure analysis means.

In analyzing the cause of the defect and determining the countermeasure, the defect analysis unit 412 can uniquely derive the cause and the countermeasure of the defect only by the defect information acquired from the information relay server 300. Determine if not. For example, if the lighting is dark, the seat, the strap, etc. are damaged, the life of the lighting fixture, the cause of the aging of the seat, the strap, etc., and the lighting fixture or the damaged part are replaced. Countermeasures such as doing are uniquely derived. In the failure analysis unit 412, for example, is the defect indicated by the defect information acquired from the information relay server 300 defined in the defect classification information in which the content of the defect, the cause of the defect, and the countermeasure are uniquely associated with each other in advance? It may be determined depending on whether or not it is. The operator of the management server 400 may determine whether or not the cause of the problem and the countermeasure can be uniquely derived.

On the other hand, if the cause of the failure and the countermeasure cannot be uniquely derived only from the defect information acquired from the information relay server 300, the defect analysis unit 412 is stored in the defect history information DB 421 of the storage unit 420. Refer to the defect history information, analyze the cause of the defect, and determine the effective countermeasures to solve the defect. For example, when analyzing the defect information of "hot", the defect analysis unit 412 refers to the defect history information shown in FIG. 13C described above, and as the defect occurrence tendency information indicating the defect occurrence tendency, for example, FIGS. 14A and FIG. As shown in 14B, the defect information of "hot" can be analyzed in association with the time zone when the defect information is received. Such analysis can be performed by classifying into sections, vehicle types, routes, and the like. An example of the result of analysis for each section is shown in FIGS. 14A and 14B. In the section A-2 shown in FIG. 14A, it can be analyzed that there is more defect information that it is "hot" than in other time zones during the rush hour. Further, in the section C-1 shown in FIG. 14B, it can be analyzed that there is a lot of defect information that it is “hot” in the daytime. Based on these analysis results, it is possible to take measures to increase the cooling capacity of the air conditioner of the vehicle TC during rush hours or shortly before rush hours in section A-2, and during the daytime in section C-1. It is possible to take countermeasures such as increasing the cooling capacity of the air conditioner of the vehicle TC. Further, when the defect information indicates a defect that an abnormal noise is heard, the defect analysis unit 412 may refer to the defect history information shown in FIG. 13B described above and obtain a correlation with various information that may be related to the abnormal noise. can. For example, as shown in FIG. 14C, as a result of analyzing the relationship between the operating state of the air conditioner and the number of reported defects, the number of reported defects is large at the maximum operating output of the air conditioner, and the operating output of the air conditioner is the minimum. Occasionally, if the result is that the number of reported defect information is small, it is judged as a countermeasure to carry out maintenance of the air conditioner, which may have a defect that causes abnormal noise. Further, the failure analysis unit 412 may refer to the failure history information shown in FIG. 13A described above and analyze the cause and countermeasures of the failure by classifying the vehicle into front row and rear row.

Although such analysis may be performed by the operator of the management server 400, it can also be performed by the failure analysis unit 412 in which the analysis method is learned in advance. Specifically, the failure analysis unit 412 obtains the correlation between the number of reported defect information and the output values of various sensors such as the occupancy rate and the outside air temperature for each content of the defect as the defect occurrence tendency information. Those with a high number of relationships can be output as the cause of the problem. For example, as shown in FIG. 14D, the failure analysis unit 412 analyzes that the cause is a rush when there is a correlation between the occupancy rate and the number of reported defects in the defect information regarding the defect of being hot. The output values from various sensors include the occupancy rate and outside air temperature, but they are not limited to these, but are not limited to these, such as years of use, humidity, route information such as whether the train is a subway or a train running on the ground, and the amount of solar radiation. Various information can be mentioned.

Further, the failure analysis unit 412 analyzes the failure occurrence tendency based on the failure history information and predicts the future occurrence of the defect. For example, as shown in FIG. 13C described above, the content of the defect, the travel route and section of the vehicle in which the defect occurred, the vehicle type / model number / car number of the vehicle in which the defect occurred, and the date and time when the defect occurred were associated with each other. As shown in FIG. 13D, the defect history information, the content of the defect, the railway company that operates the vehicle in which the defect occurred, the vehicle type / model number / car number of the vehicle in which the defect occurred, and the date and time when the defect occurred are associated with each other. By referring to the defect history information and predicting which driving route / railway company is likely to have a defect and in what season and time, the vehicle on the traveling route where the defect is likely to occur and the defect will occur. At times when it is easy to do so, it is possible to take measures such as increasing the frequency of cleaning equipment. Further, the failure analysis unit 412 refers to, for example, the failure history information regarding the maintenance history of the equipment shown in FIG. 13E described above, and analyzes how long the failure is likely to occur after cleaning / parts replacement. By doing so, the time when a future defect will occur is predicted. Further, the failure analysis unit 412 generates a graph showing the transition of the years of use and the number of reported defects after manufacturing and maintenance of the equipment as the defect occurrence tendency information for each vehicle in the future, as shown in FIG. 14E. , Predict how much defect information will be reported. In this way, the failure analysis unit 412 is based on the defect history information, for example, what kind of defect is likely to occur in the vehicle TC of which vehicle type and model number, what kind of defect is in what operating state of the equipment, and what kind of defect. It is possible to predict the future occurrence of defects by analyzing in detail the tendency of defects such as whether or not the occurrence of defects is likely to occur. As described above, the predictive analysis of such a problem that may occur in the future may be performed by the operator of the management server 400 or may be performed by using the analysis / prediction algorithm pre-implemented in the management server 400. good.

The analysis result output control unit 413 outputs the information about the vehicle TC in which the failure has occurred in association with the analysis result of the failure analysis unit 411. Specifically, the defect information acquired from the information relay server 300 is output in association with the cause and countermeasure of the defect analyzed / determined by the defect analysis unit 412. The analysis result output control unit 413 controls the communication unit 450 to notify the depot server 500 of the depot where the vehicle TC in which the defect has occurred is maintained, along with the defect information, the cause and response of the defect indicated by the defect information. Send countermeasure information indicating the countermeasure. Here, the defect information corresponds to the information about the vehicle specified by the vehicle specifying means. The analysis result output control unit 413 analyzes, for example, that the failure analysis unit 412 is caused by insufficient illuminance of the lighting equipment in the vehicle TC, and replaces the LED (Light Emitting Diode) or the fluorescent lamp. In the case of determining that, along with the defect information acquired from the information relay server 300, the countermeasure information indicating the cause of the defect and the countermeasure information is sent to the vehicle base server 500 of the vehicle base where the vehicle TC in which the defect is maintained is maintained. Supply. The maintenance staff of the depot having the depot server 500 of the supply destination confirms the countermeasure information, and when the target vehicle TC returns to the depot, implements the countermeasure indicated by the countermeasure information.

Further, the analysis result output control unit 413 controls the communication unit 450 to appropriately transmit and provide information related to each railway company in the defect history information to the depot server 500 of each railway company. Further, the analysis result output control unit 413 controls the communication unit 450 to appropriately transmit information related to each railway company in the trouble occurrence tendency information shown in FIGS. 14A to 14E to the depot server 500 of each railway company. To provide. The frequency of providing each information to the depot server 500 may be, for example, once a week at predetermined intervals such as during periodic inspections. Further, the analysis result output control unit 413 controls the display unit 430 to provide defect information, defect history information shown in FIGS. 13A to 13E, and defect occurrence tendency information generated by the defect analysis unit 412 in FIGS. 14A to 14E. Etc. are displayed as appropriate. The analysis result output control unit 413 is an example of the analysis result output control means.

The storage unit 420 is realized by the auxiliary storage device 404, and stores various data such as various programs, input data, and transmission / reception data executed by the control unit 410. As described above, the storage unit 420 stores and stores the defect history information DB 421 that aggregates the defect information from various viewpoints, and the defect occurrence tendency information indicating the defect occurrence tendency. It has an occurrence tendency information DB 422. The storage unit 420 is an example of a storage means.

The display unit 430 is realized by the display device 405, and displays various images on the display screen under the control of the control unit 410.

The input unit 440 is realized by the input device 406, and receives operations by the user, input of various data, and the like. The input unit 440 generates, for example, an operation signal corresponding to the received operation and supplies it to the control unit 410.

The communication unit 450 is realized by the communication device 407, and transmits / receives data to / from an external device via the network NW under the control of the control unit 410. The communication unit 450 transmits, for example, countermeasure information to the equipment control device 200 and the depot server 500.

(Vehicle base server 500)
The vehicle base server 500 notifies the defect occurring in the vehicle TC and the countermeasures based on the defect information acquired from the information relay server 300 and the countermeasure information acquired from the management server 400. The maintenance staff who is the user of the depot server 500 can prepare for the implementation of countermeasures against defects at an early stage according to the content of the notification.

(Hardware configuration of depot server 500)
As shown in FIG. 15, the depot server 500 physically includes a CPU 501, a ROM 502, a RAM 503, an auxiliary storage device 504, a display device 505, an input device 506, and a communication device 507. Each of these parts is electrically connected to each other via a bus line BL.

The CPU 501 is a processing device that realizes various functions of the depot server 500 by reading and executing various programs stored in the ROM 502 or the auxiliary storage device 504 on the RAM 503. By executing the control program, for example, the CPU 501 notifies the defect indicated by the defect information acquired from the information relay server 300 and the countermeasure information indicated by the countermeasure information acquired from the management server 400.

The ROM 502 is a non-volatile memory that stores various programs executed by the CPU 501, various fixed data used when executing the programs, and the like.

The RAM 503 is a volatile memory that temporarily holds programs and data read from the ROM 502 or the auxiliary storage device 504, and is used as a work area of the CPU 501.

The auxiliary storage device 504 is a non-volatile storage device in which the storage contents of the HDD, SSD, and the like can be rewritten. The auxiliary storage device 504 stores, for example, a program executed by the CPU 501, data used when the program is executed, and data generated by the program execution.

The display device 505 is an image display device such as an LCD, a PDP, or an organic EL display, and displays various images under the control of the CPU 501.

The input device 506 is an operation input device such as a keyboard, a mouse, and a switch button. It accepts various operations by the user and supplies an operation signal corresponding to the accepted operation to the CPU 501. The input device 506 may be a touch panel having a display screen of the display device 505 and a touch sensor provided on the display screen.

The communication device 507 is a communication interface for communicating with an external device. For example, the communication device 507 transmits and receives various data to and from the information relay server 300 and the management server 400 via the network NW under the control of the CPU 501.

(Functional configuration of depot server 500)
Functionally, as shown in FIG. 16, the depot server 500 includes a control unit 510, a storage unit 520, a display unit 530, an input unit 540, and a communication unit 550.

The control unit 510 is realized by the CPU 501, ROM 502, RAM 503, etc., and the CPU 501 reads various programs stored in the ROM 502 or the storage unit 520 and executes them on the RAM 503 to control each component of the depot server 500. .. The control unit 510 has a maintenance information supply unit 511 and a countermeasure information notification unit 512.

The maintenance information supply unit 511 generates maintenance information indicating the maintenance contents of the equipment performed by the maintenance staff in response to the operation by the operator, controls the communication unit 550, and transmits the generated maintenance information to the management server 400. do. The maintenance information includes, for example, vehicle identification information, equipment identification information, implementation details such as cleaning / parts replacement, implementation date and time, and the like.

The countermeasure information notification unit 512 notifies the countermeasure information acquired from the management server 400. The countermeasure information notification unit 512 controls, for example, the display unit 530 to display a message and an image indicating the content of the countermeasure indicated by the countermeasure information on the display screen. Further, the countermeasure information notification unit 512 displays an image representing the information associated with the company in the defect occurrence tendency information acquired from the management server 400 on the display screen. Countermeasure The information notification unit 512, for example, responds to the defect information that the seat is damaged by indicating the target vehicle TC, the position of the damaged seat, the instruction to repair or replace the damaged seat, and the like. When the countermeasure information is acquired from the management server 400, the maintenance staff can improve the damaged seat at an early stage by notifying the contents indicated by the countermeasure information. In addition, the maintenance staff should refer to the information associated with the company in the defect occurrence tendency information displayed on the display screen, and have a more effective countermeasure to solve the defect than the countermeasure indicated by the countermeasure information. If so, it may be implemented with priority. The maintenance staff inputs the contents carried out for the equipment in order to actually solve the problem through the input unit 540. Countermeasure The information notification unit 512 controls the communication unit 550 and transmits the implementation content received by the input unit 540 to the management server 400.

The storage unit 520 is realized by the auxiliary storage device 504, and stores various data such as various programs, input data, and transmission / reception data executed by the control unit 510.

The display unit 530 is realized by the display device 505, and displays various images on the display screen under the control of the control unit 510.

The input unit 540 is realized by the input device 506, and receives operations by the user, input of various data, and the like. The input unit 540 generates, for example, an operation signal corresponding to the received operation and supplies the operation signal to the control unit 510.

The communication unit 550 is realized by the communication device 507, and transmits / receives data to / from an external device via the network NW according to the control of the control unit 510. The communication unit 550 receives, for example, countermeasure information from the management server 400.

Next, the operation of each device in the passenger service system 1 will be described with reference to the sequence diagram shown in FIG.

First, the mobile terminal 100 generates defect information according to the operation of the passenger PA that has detected the defect in the vehicle TC, and transmits it to the information relay server 300 (step S1).

The information relay server 300, which has received the defect information from the mobile terminal 100, identifies the vehicle TC in which the defect has occurred based on the vehicle identification information included in the defect information (step S2).

Subsequently, the information relay server 300 transmits the defect information to the management server 400 (step S3), and also transmits the defect information to the vehicle base server 500 installed in the maintenance facility of the specified vehicle TC (step S4). The information relay server 300 does not transmit the defect information to both the management server 400 and the depot server 500, but transmits the defect information only to the management server 400, for example, and the countermeasure information described later from the management server 400. May be sent with.

The management server 400 that has received the defect information from the information relay server 300 analyzes the cause of the defect indicated by the defect information (step S5), and determines a countermeasure based on the analysis result (step S6). The cause of the defect may be analyzed (step S5) and the countermeasure determination (step S6) may not be performed by the management server 400, but may be performed by the depot server 500 that has received the defect information from the information relay server 300.

The depot server 500 that has received the defect information from the information relay server 300 notifies the defect indicated by the defect information (step S7).

The management server 400 transmits the countermeasure information indicating the cause of the defect and the countermeasure to the depot server 500 (step S8).

Upon receiving the countermeasure information, the vehicle base server 500 notifies the cause of the defect and the countermeasure by the countermeasure information (step S9). The maintenance staff who is the user of the depot server 500 implements countermeasures against defects according to the content of the notification.

After transmitting the countermeasure information to the depot server 500, the management server 400 further analyzes the defect occurrence tendency (step S10), and transmits the defect occurrence tendency information indicating the analysis result to the depot server 500 (step S11). ). By acquiring the defect occurrence tendency information, the maintenance staff can prepare countermeasures for the defects that may occur in the future at an early stage, and further, by improving the maintenance, the occurrence of the defects can be prevented. The management server 400 may accumulate the generated defect occurrence tendency information and collectively transmit the accumulated defect occurrence tendency information to the depot server 500 in accordance with the passage of a predetermined transmission interval.

The mobile terminal 100 that has transmitted the defect information in step S1 determines whether or not the defect has been resolved according to the operation by the passenger PA after a certain period of time has elapsed since the defect information was transmitted (step S12). When it is determined that the defect has not been resolved (step S12: NO), the defect information is transmitted to the information relay server 300 again (step S13). The information relay server 300 transmits the defect information to the management server 400 again based on the vehicle TC in which the defect specified in step S2 has occurred (step S14), and is installed in the maintenance facility of the identified vehicle TC. It is transmitted to the vehicle base server 500 (step S15). When it is determined that the problem has been resolved (step S12: YES), the operation is terminated.

As described above, the passenger service system 1 according to the present embodiment can centrally manage what kind of trouble has occurred in which vehicle TC by the management server 400, so that there are a plurality of passenger service systems 1. Even if the railroad companies are driving in, or if each railroad company individually ties up with a management company, even if there are multiple tie-up management companies, any vehicle will quickly malfunction. It is possible to identify whether it is occurring and take countermeasures. In addition, since centralized management is performed, it is possible to analyze what kind of troubles are likely to occur on which route and what kind of troubles are likely to occur in which vehicle.

Further, according to the passenger service system 1 according to the present embodiment, in order to collect abnormal phenomena occurring in the vehicle TC due to the defect information transmitted from the mobile terminal 100 possessed by the passenger PA, for example, equipment. It is possible to easily grasp a defect in the vehicle TC that is difficult to detect by a sensor such as an abnormal noise emitted from a device. Further, since it is not necessary to install a large number of various sensors in the vehicle TC in order to detect an abnormal phenomenon in the vehicle TC, it is possible to reduce the equipment cost and the operation cost.

The present disclosure is not limited to the above-described embodiment, and various modifications and applications are possible without departing from the gist of the present disclosure.

In the above embodiment, the operation status notification unit 211 of the equipment control device 200 has been described as periodically notifying the management server 400 of the equipment operation status information indicating the operation status of the equipment, but the equipment operation status has been described. The notification frequency and notification route of information are not limited to this. The operation status notification unit 211 may transmit the equipment operation status information to the depot server 500 at any time according to the change in the operation status of the equipment, or may store the equipment operation status information and store the equipment operation status information in the depot server. It may be collectively transmitted to the depot server 500 at the time of a transmission request from the 500, a vehicle inspection, or the like. Further, the management server 400 may acquire device operation status information via the depot server 500. Then, the management server 400 analyzes the failure occurrence tendency for each vehicle TC based on the failure occurrence tendency information generated by the failure analysis unit 412 and the device operation state information acquired via the vehicle base server 500. It may be output. At this time, it is preferable that the management server 400 also outputs the maintenance information acquired from the depot server 500.

In the above embodiment, for example, the control program executed by the CPU included in each device included in the passenger service system 1 is stored in advance in the ROM or the auxiliary storage device. However, the present disclosure is not limited to this, and by implementing a control program for executing the above-mentioned various processes on an existing general-purpose computer, framework, workstation, or the like, the passenger according to the above embodiment. It may function as a device corresponding to each device included in the service system 1.

The method of providing such a program is arbitrary, and is stored and distributed in a computer-readable recording medium such as a flexible disc, a CD (Compact Disc) -ROM, or a DVD (Digital Versatile Disc) -ROM). Alternatively, the program may be stored in a storage on a network such as the Internet and provided by downloading the program.

Further, when the above processing is executed by the division of the OS (Operating System) and the application program or the cooperation between the OS and the application program, only the application program may be stored in the recording medium or the storage. It is also possible to superimpose a program on a carrier wave and distribute it via a network. For example, the above program may be posted on a bulletin board system (BBS) on the network and distributed via the network. Then, it may be designed to execute the above processing by starting this program and executing it in the same manner as other application programs under the control of the OS.

1 ... Passenger service system, 100 ... Mobile terminal, 101 ... CPU, 102 ... ROM, 103 ... RAM, 104 ... Auxiliary storage device, 105 ... Display device, 106 ... Input device, 107 ... Communication device, 108 ... Imaging device, 110 ... Control unit, 111 ... Vehicle identification information acquisition unit, 112 ... Defect information generation unit, 113 ... Defect information notification unit, 120 ... Storage unit, 130 ... Display unit, 140 ... Input unit, 150 ... Communication unit, 160 ... Imaging unit , 200 ... Equipment control device, 201 ... CPU, 202 ... ROM, 203 ... RAM, 204 ... Auxiliary storage device, 207 ... Communication device, 208 ... Environmental measurement sensor, 210 ... Control unit, 211 ... Operation status notification unit, 212 ... Vehicle status notification unit, 213 ... Operation control unit, 220 ... Storage unit, 250 ... Communication unit, 260 ... Environment measurement unit, 300 ... Information relay server, 301 ... CPU, 302 ... ROM, 303 ... RAM, 304 ... Auxiliary storage Device, 305 ... Display device, 306 ... Input device, 307 ... Communication device, 310 ... Control unit, 311 ... Defect information acquisition unit, 312 ... Vehicle identification unit, 313 ... Defect information supply unit, 320 ... Storage unit, 321 ... Vehicle Information DB, 330 ... Display unit, 340 ... Input unit, 350 ... Communication unit, 400 ... Management server, 401 ... CPU, 402 ... ROM, 403 ... RAM, 404 ... Auxiliary storage device, 405 ... Display device, 406 ... Input device , 407 ... communication device, 410 ... control unit, 411 ... defect history information generation unit, 412 ... defect analysis unit, 413 ... analysis result output control unit, 420 ... storage unit, 421 ... defect history information DB, 422 ... defect occurrence tendency Information DB, 430 ... Display unit, 440 ... Input unit, 450 ... Communication unit, 500 ... Vehicle base server, 501 ... CPU, 502 ... ROM, 503 ... RAM, 504 ... Auxiliary storage device, 505 ... Display device, 506 ... Input Device, 507 ... Communication device, 510 ... Control unit, 511 ... Maintenance information supply unit, 512 ... Countermeasure information notification unit, 520 ... Storage unit, 530 ... Display unit, 540 ... Input unit, 550 ... Communication unit, BL ... Bus Line, DP ... Display, NW ... Network, PA ... Passenger, RA, RB, RC, RS ... Travel route, TC ... Vehicle

Claims (7)

Information transmitted from a mobile terminal possessed by a passenger of a vehicle, which is experience information indicating an abnormal phenomenon detected by the passenger among the phenomena occurring in relation to the equipment installed in the vehicle, the vehicle. Defect information for acquiring defect information including vehicle identification information for identifying the vehicle and time information indicating the time when the passenger senses the abnormal phenomenon, which is acquired by the mobile terminal in the communication device installed in the vehicle or the vehicle. Acquisition method and
A vehicle identification means for identifying a vehicle in which the abnormal phenomenon has occurred based on the vehicle identification information, and a vehicle identification means.
A failure analysis means for analyzing the abnormal phenomenon sensed by the passenger based on the failure information.
It is provided with an analysis result output control means for outputting the information about the vehicle specified by the vehicle specifying means in association with the analysis result of the failure analysis means.
Passenger service system. The vehicle identification information includes information indicating a position in the vehicle where the abnormal phenomenon has occurred.
The experience information includes information indicating equipment involved in the occurrence of the abnormal phenomenon.
The passenger service system according to claim 1. A storage means for storing defect history information in which the abnormal phenomenon and an event related to the occurrence thereof are associated with each other is provided.
The failure analysis means analyzes the tendency of the occurrence of the abnormal phenomenon with reference to the failure history information.
The passenger service system according to claim 1 or 2. The defect history information is associated with information indicating at least one of the abnormal phenomenon, the operating state of the equipment, the traveling route of the vehicle, and the maintenance of the equipment.
The passenger service system according to claim 3. The defect history information is associated with the abnormal phenomenon and the railway company that operates the vehicle.
The analysis result output control means provides the railway company with information related to the railway company in the defect history information.
The passenger service system according to claim 3 or 4. It is a method of responding to passenger experience information executed by the passenger service system.
Information transmitted from a mobile terminal possessed by a passenger of a vehicle, which is experience information indicating an abnormal phenomenon detected by the passenger among the phenomena occurring in connection with the equipment installed in the vehicle, the vehicle. The vehicle identification information for identifying the vehicle and the defect information including the time information indicating the time when the passenger sensed the abnormal phenomenon are acquired.
Based on the vehicle identification information, the vehicle in which the abnormal phenomenon has occurred is identified, and the vehicle is identified.
Based on the defect information, the abnormal phenomenon sensed by the passenger is analyzed.
Information about the identified vehicle in which the abnormal phenomenon has occurred is output in association with the analysis result of the abnormal phenomenon.
How to handle passenger experience information. Computer,
Information transmitted from a mobile terminal possessed by a passenger of a vehicle, which is experience information indicating an abnormal phenomenon detected by the passenger among the phenomena occurring in connection with the equipment installed in the vehicle, the vehicle. Vehicle identification information for identifying a vehicle, a defect information acquisition means for acquiring defect information including time information indicating a time when the passenger senses the abnormal phenomenon,
A vehicle identification means for identifying a vehicle in which the abnormal phenomenon has occurred based on the vehicle identification information.
A failure analysis means for analyzing the abnormal phenomenon detected by the passenger based on the failure information.
An analysis result output control means that outputs information about a vehicle specified by the vehicle specifying means in association with the analysis result of the failure analysis means.
A program that functions as.

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